American Home Shield Reviews

The first experience that I had with American Home Shield was not so great, but I did not know how they worked. I was under the impression when I first signed up with American Home Shield that when you make and put in a claim and pay for your services, I have a deductible of 125. When I had to have a service done on my air conditioner, they did not collect the 125 until after the services were done and over with with the person that came and looked at my air conditioner. But when I did a claim with my refrigerator and I filled out the claim and put in the work order, American Home Shield took out the deductible the very first day. When I called them, the representative just ran around and around with me. It was a little disconcerting. They were not being consistent with how they were doing things.

We filed a claim with AHS for our refrigerator but we never had a callback. So, we called in this morning and we requested Hometown because the owner had come out and worked on our washer and dryer and dishwasher a couple of times. She's really thorough, professional, on time and did a great job. The operator told my wife that they were no longer available. The operator was very short and unprofessional. Couldn't give us an answer why. AHS needs to work on their front end a little bit. We told AHS, "Get us whoever your next best is."

I’m liking American Home Shield a lot. My refrigerator was having issues, and they sent someone out. They explained everything that they were doing, and why it was making me the weird noises. Now, my refrigerator’s fixed.

I like American Home Shield's app. It’s very easy to use. I was given who the service people were, and they said that they would be reaching out to me. The service was pretty great, except where he did rinse off something on the lawn and the lint was just all in there.

I was having some problems with my electrical outlets and my lights. They were able to fix the electrical outlets. For the lights, it's still flickering. They called. They traced the lines inside and looked at the panel. They were unable to determine what was happening with the lights. We changed the light bulbs out from LED to incandescent because they said that LEDs sometimes have chips in them that malfunction and cost issues. But even after we changed those lights out, still had problems. The power company was called to say that it might be something on their end. I got good service from them overall. The people who came out and worked were professional. They were communicative and tried to chase down the issues. They were able to solve that one, but not the other.

We had an issue with one of the prior vendors that had come out through American Home Shield. We didn't appreciate the way they conducted business. We had to, unfortunately, put in another service call for that same issue because we wanted a different vendor. We didn't want that same vendor to come out. So, AHS was able to get somebody out, but we still had to pay the fee for a brand-new ticket, which is a little disappointing. It's still out of pocket just because I didn't want to go with someone who I didn't feel was a good vendor, but the second vendor they sent was fabulous. The first one that came in prior to them was not good. They did a temporary fix and we had the same issue happen again. Overall, having AHS has been cost-effective. The replacement we just had on the AC unit would have cost us a lot of money and it probably made up for that this year.

A socket had a shortage in one part of it and a plug had to be changed. The tech that came was fine. He's been out here before for something else. So far, American Home Shield's service has been good. Even though I don't use the home warranty that often, it's cost-effective when I do have to use it because it could cost more if I had to bring out an electrician myself.

With the two claims I've made so far, the vendors were very professional. They explained what they were doing. There's a ring that helps my washing machine door close but we didn't know how to put it in ourselves. We were trying but it kept popping out and the door wasn't closing. The tech was quick and professional. He took five minutes and fixed it. Although I'm paying a monthly fee to American Home Shield, I still have to pay $100 every time I have a claim. But they are saving me thousands of dollars. If I call a plumber, I have to pay $400 for them to do a simple job. But with AHS, I just pay $100. I'm happy with the service so far, both from the vendors and from American Home Shield.

It was a month ago that we noticed that our freezer was no longer freezing properly. It seemed to be over a period of a day and not longer. The contractor kept us informed and did a great job getting the parts ordered and completing the repair. We have recommended American Home Shield.

We've used American Home Shield twice for our pool, and it's been a great experience. When the pump went out, somebody came and fixed it. He did call before and then called after.

They contractor came out to service my air conditioner when it was 107 because it wasn't cooling. I've had this air conditioner for a while. And they have come out almost every year and put a little Freon in it. And it acted the same way. I had turned it off, because my son used to be in air conditioning and he said, “Sometimes it freezes out, mom, so just turn it off for a while.” I turned it off and it wasn't cooling anyway, so I just left it off.

A home warranty is a practical thing to have when you've got tenants living in the house and if there's anything that goes wrong. We had a peculiar situation on the first floor where the AC is and water started to come down. The techs got there quickly and the tech was knowledgeable. He was able to identify that it was the line that was blocked. He gave us the correct diagnosis which is to get a plumber to get that line checked.

The Pipe Solutions guy was excellent. He took pictures of the issue and sent it to AHS, but they didn’t want to work on it. There were five things that I asked about, but they allowed him to do three of them.

We had the refrigerator go out. We had to have a new compressor put on the refrigerator. It took about two weeks for them to get around to fixing it. We were living out of a cooler in the meantime. American Home Shield did not get back with the service provider to give them authorization to go ahead and buy the compressor. So we had to call American Home Shield and remind them that we were sitting over here waiting. But everything's good. We've had American Home Shield for 20 years and we've been happy with it the whole time.

AHS is convenient. If something goes wrong, just call up and, within a day or two, somebody's out. The only thing is sometimes when I talk to somebody, I know they're from another country and sometimes the communication is not that well. For my recent claim, the air conditioner wasn't blowing cold air. The tech put a part in there. It worked for a couple of days but then it shorted out. The guy came back out again. He said it was tripping. Another electrical company came out and he checked my electrical box downstairs and said, "Electric's fine." But it's working now.

The first time the guy from Pride Mechanical came out, it was almost 9 o’clock at night. He ended up changing the valve that goes with the water heater, because he said that was what was leaking. A week and a half later, it started leaking again. When Pride Mechanical came out, it was nighttime again. I’m single, so it made me nervous. The guy said, “You need a new water heater.” He went into how much money it was gonna cost me, and I said, “Okay, that’s a lot.” He said he was gonna send us to the company. He talked about all these modifications that I would need to have, so I said, “Okay, I need time to make a decision,” but the next day, they were already calling. “You need to make a decision right now.”

The techs came a total of six times. The first guy who came told us that the issue wasn't the AC but the electricity. So, we put in a claim for electricity not knowing we could have just sent it back to them. An electrician confirmed that the issue was the AC. The AC techs came back and the second time, it was someone more experienced. He recognized what the problem was right away and put in an order to change one of the parts. But that took another seven business days to get ordered.

I have two houses and an apartment building with American Home Shield. I've been with them for two years. When I first got with them, it was fine. I've noticed that the service nowadays is very bad. You have to wait too long for someone to come out and fix your problem. I noticed that the people that you speak to on the phone, we can't understand them. They don't speak good English. I've also noticed that the prices have gone up. Also, when you find a company that they send to you that you feel comfortable and safe with and dependable with and they know their job, AHS gives you a hard time asking for the same company again.

Up until recently, you have to be on hold for 45 minutes to an hour to speak to someone. But things have changed at American Home Shield. Recently, I was only on hold for five minutes. So, I was super happy. The contractor for my dishwasher was really good. They found the issue was a faulty ground. They fixed the ground wire and everything works fine.

American Home Shield sent Rockland Plumbing out for a drainage problem. We discovered that the plumber didn't put the washer on the joint between the drain and the elbow. It was leaking from there. I thought that was the only leak. That was why I called back and wanted them to send someone else out. American Home Shield wanted to send Rockland back out but I told them no and that the guy was rude. I was asking him questions about this thing he was bringing up my stairs to rod out my pipe. He said, “Who's the plumber? I'm the plumber."

A&M came out and repaired a leaking water pipe. There wasn’t anything prior to that that would have indicated there was a problem. It was a slow leak. There were some watermarks on the ceiling. So, I went up there and saw the leak, and turned the water off. I filed the claim to American Home Shield and then they came out the same day. Everything’s fixed no. There are no leaks now. Everything has gone well with AHS so far. I had a couple of things this year that were fixed within a few days.

We have a range top that wasn't working. We called American Home Shield. Every time I call, I haven't had any problem at all. When I call, they dispatch someone right away. Although, they don't come right away but they do in the next, usually, one or two days. So far, it's been really good.

Our first floor AC unit wasn't turning on. I call American Home Shield to put a claim in but I’d be on hold for a while. My wife decided to try it online and it went quickly. I got a text message from the company saying that they had received a request from American Home Shield. It had their contact number if we had questions. They were there the next day to fix it. The repairman was outside checking the unit to make sure it was coming on. After doing some troubleshooting, it looked like it was the thermostat that was no longer functioning. They replaced the thermostat for us and it's been working great. The experience was very fast. We’ve used American Home Shield a few times in a year, previously also on this AC unit for a different issue, and it's been great. I am super happy to have it. It saved us a ton of time made things a lot easier and a lot more affordable whenever it came time for a repair to happen. It's good to have that the peace of mind knowing that you'll have someone there to reach out to if you need help for the repair.

All of a sudden my thermostats went blank and the AC was not working. AHS assigned All Pro Services. The tech went to the attic and told me that the drain was clogged. He cleaned the drain and there was a lot of water in the pan. He emptied that water and he said that would solve the problem. He said that because of that water, the system would shut off. But on Saturday, the exact same thing happened.

Everything went as smoothly as can be with my recent claim with AHS. Except we had a big hiccup because they had to take out a wall in my house to get the plumbing done. But it's been done, so I'm happy. PHD Mechanical was wonderful. Everybody we've dealt with, so far, with American Home Shield has been great. I appreciate them.

The air conditioning wasn't working, plus the condenser unit outside was turning very slow and making a bad noise. I made a telephone call to AHS and they said that the contractor would chat with me within 24 hours. That was a little much since they could have at least called since it was 90-something degrees out. But they contacted me within that period and the techs came out the next day. They were here for about 30 minutes and they fixed the issue.

When my AC wouldn't cut off, I spoke with a representative from American Home Shield and they were able to get someone out. Airmax was really good in that they kept you posted on when they were gonna get there and how long it was gonna take. Once the tech got there, he introduced himself that he was from Airmax, then he proceeded to look at the unit.

My dryer stopped working. The heating coil got really, really bright red, and then it shut down. I went online to American Home Shield to put in a claim and then they assigned it to a contractor. I contacted the contractor twice. But they never called me back. So American Home Shield reassigned it to Hi-Tech and they were great. They contacted me. I gave them the model and serial number of my dryer. Then they came and they had the parts with them. They replaced the heating coil and the sensor. They were done in about 30 minutes. It was easy and efficient. I'm very satisfied.

American Home Shield has a good network of service providers with a couple of exceptions. They have been quick to schedule and to complete service. They do it effectively too. I'm planning to renew. This has probably been my best experience with a home warranty company. I put in an electrical claim recently. The fire alarms were going off nonstop. I changed the batteries but could not reset them. The contractor who came was super efficient. They came out very quickly and did everything quickly as well.

I had commode issues. There were some problems with staining and if you flush, it would not drain fast. Getting through to AHS was difficult. It's very difficult to talk to someone. But when I finally got someone, it was very good. The rep was so professional. When the plumber came the first time, he put some acid inside and everything became alright. But after he left, it started leaking around the commode. So I called him back. He pulled it out, replaced the wax and sealed it. Then he told me not to use it for two days.

Hospitality Heating and Air Conditioning came out promptly and fixed the AC. Every time we call the AC people or someone with the dishwasher or my refrigerator, we get prompt service. However, whatever small appliance tech American Home Shield has, the service is awful. It takes five or six days to get in touch with them. My washing machine was out of commission for three weeks before we could get someone out here. It's terrible. But American Home Shield called somebody else who called promptly. I didn't have to run him down. He made the appointment, came out and refixed the washing machine. I want him every time when something happens to my smaller appliances. I would recommend them American Home Shield but they need to get rid of AA Appliance and the second one that services the Monroe area.

The first time they got here, Sears just checked the refrigerator and told me the parts we were gonna need and they called American Home Shield up. They explained to AHS what they were gonna need to fix the problem. They placed the order for the part, and on the next one, they just installed it. They explained to me well. That is the third time they replaced the same thing. They were friendly and good. Overall, my experience with AHS has been okay but sometimes, they're taking forever to get the parts, and the technicians, all the time, give you the appointment like three weeks after they just came to check the unit. So, it takes like a month at least to fix it. That's way too much, but here's nothing we can do about it.

Sometimes the service is good, but sometimes it's not. A lot of the contractors in this area will not service manufactured homes, no matter if they are real property. We've had several contractors come out from American Home Shield and they won't service it. Eventually, we have to end up calling somebody ourselves. The problem we've had lately has been with a sewer line. It needed to be Roto-Rootered out. But American Home Shield assigned people that didn't show up, or if they did show up, but they didn't do it. So we ended up calling somebody ourselves, and they did it for $45. Now, why would I ever contact American Home Shield for my sewer if that company only charges the $45, and American Home Shield charges $75 for the same service?

I submit claims to AHS on the phone and the hold time can be lengthy. But they make the work order when I'm on the phone with them and they give me the name and phone number of the contractor. For my most recent claim, McDonald Electrical came out and I’ve never had any better service. But I had a slight issue with AHS and I made one call and got a supervisor. He went above and beyond to make it right. This last year, I’ve had a couple of different issues and I’m not happy with that. They have righted it but I had to fight tooth and nail to make them do it.

The pumps burned out for my recent claim with AHS. I turned it on one day, and it was catching fire and started sparking a lot. When the tech came, he did the same thing, and it did the same thing. It wouldn’t come on. The tech did a phenomenal job. Everything worked out perfectly. The only headache with AHS is that they went up in price. But other than that, it’s good. I'm very satisfied with AHS.

The tech was very friendly and professional. Everything was taken care of. For this service, I was happy. But before this, I had to get the service one or two times, and I was very dissatisfied with American Home Shield. They gave me a hard time and I was about to cancel them. But I wanted to try one more time, and this one was good.

I had 2-10 but as soon as American Home Shield said that they'll cover all the freon, I went back to American Home Shield. Recently, Cactus Overhead Door came and did the garage door. My spring was broke and the repairman replaced the spring the same day. When I put the claim in, the first contractor told me it was gonna be a week out. I called American Home Shield back, and they rescheduled it with Cactus. That was on a Friday and the repairman came out on a Monday. I wish it was faster. But two days wasn't bad compared to what the first company told me they were gonna be out. Cactus did a good job.

My ice maker was broken and they attempted to fix it, but they could not fix it. The claim process took about two weeks on the initial call. Once we realized that the technician's fix didn't work, it took another two weeks for them to come out with the follow-up visit. That was when they decided that the refrigerator couldn't be fixed and offered me a replacement. Overall, the process went pretty good and fairly easy. I've had American Home Shield for about 12 years, mostly at my previous house in Tennessee. They had their ups and downs, but lately, they seem to be doing a lot better job. In the past year, I've been very satisfied.

Something in my AC unit was backing up water. Water was backed up all the way that drained through my vanity sinks in the master bathroom. That got clogged up. My sinks also were filling up with water nonstop so we had to get the AC unit cleared as well as those pipes. We went through the chat with American Home Shield and somebody helped me through that. It was very easy to deal with their claim process. So far, so good. I was very satisfied. I would recommend American Home Shield.

My dishwasher has been giving me problems for more than a year now. So, I made a claim last year, the contractor came three times to fix it, it worked. But every time, it worked only for one day, and went bad again. Finally, it worked for a couple of months, and it would go bad again. It doesn't come out. So, I made another claim. This company came one time and fixed it. After two weeks, it went bad again. The dishwasher is old and not fixable. So, they said it needs to be replaced. It kept doing the same issue every time. So, I went with the option he said because the one I wanted to buy, exactly the same I have, is out of stock and said it would be a long wait. So, they offered me a check to buy from Lowe's. I should have it in three days. I did this last Friday. Hopefully, I will get the check tomorrow, and I will go and buy from Lowe's.

We've only had to put in a work order for one thing and it was great. One of the breakers wasn't working and Electrical Service came on time and assessed what we needed really quick.

My experience when Aaron Plumbing came out was perfect. The plumber cleaned out the sewers and the sink.

ACS Absolute Comfort came out for the AC and they did great. They did all they could do. But my power was down and when the power came back up, the AC worked perfectly but the heater didn't. I'll contact American Home Shield about that. I love AHS. I have no problem paying on a monthly basis because I know that if something goes wrong, they take care of it.

Little by little, the garbage disposal was starting to make noises. Eventually, with the overflow from the dishwasher that's up there on the sink, water started coming out of that. Submitting the claim went pretty smoothly. I called American Home Shield, talked to someone, and they took the information, and then they notified me about the plumbing outfit that was going to be coming out.

My dryer stopped heating for my recent claim. The techs were fantastic. They got me in as quickly as they could, they communicated with me and let me know when they were on the way. Overall, I'm happy with AHS.

My daughter told me that when turned on the fan in the bathroom, it wasn't working. I did the claim via the internet and the American Home Shield site is pretty responsive. I like it. Within a week, service people from MC Electric came out. I forgot they were coming so I was able to ask them to go in with my keypad entry. They diagnosed the problem and they needed to replace a broken exhaust fan in the bathroom. They had a unit with them to replace the old one. They did their job and it was successful. The new fan looks very nice and it works very well. My daughter likes it because she likes it to be a little louder to mask any noises.

I put a service request recently for my dishwasher and the microwave and American Home Shield replaced my dishwasher. Initially, they gave me the replacement option for the microwave as well. But after that, they removed it and gave me the option for cash or Lowe’s check. But this experience is good and I don't have any issues with American Home Shield. So, I'll continue to be a loyal customer. The techs have been very good and the process with AHS has been very friendly and I'm very satisfied.

We had to have our air conditioner checked out. But when the techs came, it turned out that my air conditioner wasn't the problem. It was something else. But I had not had my air conditioner checked for a long time, so we did that through AHS.

I had an issue with my garbage disposal. When we flipped the switch, it didn't work at all. Then, when I looked under the sink, it was flooded. The tech was very professional and quick. There wasn't a lot of communication from him but that's okay because he did what he was supposed to do. He said the unit had to be replaced and he would let me know when the new one came in and schedule the installation. I definitely recommend AHS.

When our AC was not blowing at all, we called that day, but it was late. So Comfort King came the next day. They figured it out and they even said something else was wrong with the way the heat was blowing, but for me to schedule it at the end of September for them to come out and fix up the heating for the winter. Because it was too hot. They don't do any heat work in the attic during the summer.

We've had the techs twice, once for the keys and once for the ice maker. They were prompt and they fixed those. They did their jobs.

We're completely satisfied with AHS. Recently our hot water heater started leaking and we called them. The techs gave us their arrival time and what date they were coming. They had to replace the heater and they did a magnificent job. The young tech was very pleasant and took his time to mount it. If I ever needed them again, I would request them.

I renewed American Home Shield, so I'm happy with it. It's an insurance policy for me.

We had the rekeying done of our new home. It was very efficient and quick. The contractor that got sent out was very professional.

A pipe that supplies water to a bathroom and two sinks came unglued from a valve. I had to have a plumber out that evening because I had to shut the water to my house off. The claims process needs some improvement. You can't tell AHS that you have an emergency that needs to be taken care of. They don't call to ask what the problem is. Luckily, I know the plumber and I have his number. He was able to come out later that evening instead of going home. So he went above and beyond.

I had bad experiences with American Home Shield in the previous year. We were not satisfied and we were actually going to close our account. In the beginning, a couple of years ago, I was going around in circles because customer service didn't understand. I had to go back to the contractor and then I had to go back to calling American Home Shield, and back and forth. It was ridiculous and a tremendous waste of time. But the people we had spoken with for each of our claims recently were much easier to understand and much easier to communicate with. Technicians came out for our refrigerator, oven, and stovetop. They were excellent. Our refrigerator was not cooling and the tech was very professional.

Home Shield's services were great. The first time I made a claim, they sent a technician out who didn't fix the problem. But they sent someone else out and he was very good. Everything was fixed and I was very pleased with it. I'm glad I have Home Shield and I should have gotten it a long time ago.

I've had to use American Home Shield three times here in the last several months. The most recent was just a couple of days ago. I had a repair on a microwave. I've got both my house and a condo that my stepdaughter lives in through American Home Shield. I’ve had no claims with the house. However, in the condo, the microwave backed up. That repair went very well through Sears. Most recently, the electric dryer door switch went out. That repair went well, too. However, my first attempt to get a repair on the air conditioner did not go well. The service was scheduled for the next day. There was a lot of confusion because the contractor couldn't make it on that day, which was a Friday. Even though American Home Shield had it scheduled for within a day or two, he was stating that he would not and could not show up until Wednesday.

My ice maker wasn't producing any ice at all. Vladimir, the tech, fixed it then it was making too much ice. So he came back, changed out the board and it was completely fixed. I also had an issue with a washer that was shaking and shaking. It was walking all over the place and almost coming out of the laundry room. The tech replaced a bunch of parts but it still wasn't fixed. He came three times and the last time he came, he replaced four sticks that had springs in them. When he replaced those four parts, it was completely fixed

I like the response time of AHS. When the techs come, they don't try to okey dokey. They're straight and honest with me. I've had a good experience with the people they've sent so far. Everyone has been really honest and fair. They don't look to deny a claim and they try to help you. If it’s something that you really need, they’ll tell you, "Let me give you this right here. We can give you a little something that’s a bit better.” If you want to pay the extra money for more, you can do the repair, do a better nozzle or sink they will give you an option and I like that part. It’s not expensive to do anything different from what they actually do, but it makes sense sometimes. Just pay the money and get it done right.

I had a very good experience with the plumber. They found out the toilets were not fixable so they replaced them. My son told me that they were very friendly and knowledgeable. He was very surprised by the quality of the persons. Everything was very good with AHS.

The washer was making a loud noise during the spin cycle and it was leaking water. Sears came out and it was a pleasant experience. But the tech found too many issues to be repaired. So it had to be replaced. We chose to go through Lowe’s. We checked online and went to the store to look at some models. I've had some poor experiences in the past with American Home Shield, but this most recent claim was very positive.

American Home Shield was good but it took two and a half months to fix my heat pump. They kept telling us that they had shipped the compressor and the installer never got it. After two months of waiting on the part, I finally asked them to replace the whole unit. And after I contacted the Attorney General, AHS got on the ball and the tech finally got the part. That was the first time I used AHS and I wasn't very happy with it.

I've almost been disgusted with AHS for several reasons. My air conditioning system went out both upstairs and downstairs. It was in the 100 degrees. AHS got a contractor and it took them 20-some days to fix my air conditioning system. I had to buy four fans to sleep. The people that I call to make the appointments, say, "The tech said he did this. He said he's gonna do this." I called and the rep said, "Well, you just have to wait. It's a process." The tech had told AHS that he talked with me on the Fourth of July and he lied. He never called me then.

My AC wasn't working, and when the first guy came out, he didn't do anything. ‘Cause I told him everything that I did. I troubleshot it. He said, “Oh, okay,” then he went back in his truck and reported what I told him. Based upon that, American Home Shield said, “Oh, this is a pre-existing condition.” When they brought the second guy out, they just used that statement from the first guy to avoid having to address the situation. It wasn't a pre-existing condition because it was working fine, and then it wasn't working. American Home Shield won't be able to help with the situation, so I have to fix it myself, and I just don't feel like it. I'm at the point now where I'm getting ready to get rid of them and go with somebody else.

The air conditioner wouldn’t get cold. I called American Home Shield and they said they were gonna send somebody out, and they did. When the guy got here, I told him what the thing is. So, he troubleshot a couple of things. Then he said, “Well, there’s one more thing. I’m gonna go up to the attic.” He went up to the attic and what was going on with it was something was frozen up there. So, he did his thing and then, it was A-okay. He was excellent. He was really thorough. He told me a couple of things that I didn’t even know about. As far as Home Shield, I’m happy with them. They got excellent customer service.

So far, I have been pleased with American Home Shield. The customer service has been on point. The communication has been great. My refrigerator went out, so I had to have some of that work done. They couldn't fix it, so they ended up replacing the refrigerator. The process went very smoothly. They contacted me, told me what to do, I did it, and they got the refrigerator out to me when they said they would.

I've dealt with American Home Shield a couple of times on some different issues over the years. They do what they say they'll do. They cover what they claim to cover. So far, everything that we've done through them has gone pretty well. All of the vendors had been professional and done what was asked. There were people I wouldn't mind using again if I had to though. There was an issue last year when I had a fan motor issue on an AC unit. The only problem there was getting the parts. That one took a long time. But that wasn't their fault. There was an aluminum shortage at the time. Recently, a contractor came in, looked at my plumbing issue and fixed it. The guy they sent was top-notch. They worked well with me. I needed to get somebody here as soon as possible to get it fixed. They were fast about it and replaced the part that broke.

The first repair was a dishwasher and the first dispatch that AHS put out couldn't come out for 18 days. I called AHS back and they scheduled A&E. A&E came out in four days. They came with the right parts and took care of it on the spot. The second was a front load washing machine. I opened the ticket online and AHS dispatched North Pole Supply who called me back within two hours. We scheduled a session and they came out. The technician that came out was courteous but he said they were going to need to schedule a different appointment to bring out another technician to move it out of the spot. Also, it looked like he was going on YouTube to try to figure out this particular machine. He looked up the parts and he told me there was wear and tear on the bearings and a part needed to be replaced.

I like my service with American Home Shield. I have it on two of my properties. However, I had to do a recall on one of my service orders because my issue wasn't resolved. But the second plumber that was issued to the service took care of it. AHS lowers the potential cost for labor. Any place you go to get work, you have to pay labor costs plus the materials. So, when an issue arises, you submit it through AHS and you just pay your one-time thing. So, that beats having someone come out to look at your problem, and then them saying they can't fix it, and then you have to call someone else and spend hundreds of dollars.

I like how the claim process is online. It's really easy. Everyone has been professional and super helpful. I had a good experience with whomever I was with.

I got very frustrated with American Home Shield because nothing was covered. In my opinion, what's the point of the insurance if my claim is not covered? The service company made two recommendations. They were very straightforward and honest and they did a thorough check. The first recommendation was that the AC unit was too small and that it needed a unit that could properly cool the house. Then the second one was if that is not possible, the compressor was going bad and it needed to be replaced. American Home Shield said that they weren't covering any of it. They said no to the upgrade and then also no to replacing the compressor. It wasn't even to upgrade the compressor. It was just to replace the compressor with the same size that already exists.

The gas stove was making this clicking sound. So I turned off the breaker for the oven, stove and microwave. When the contractor came by, they told me the problem with the stove and what needed to be changed. The tech was able to diagnose the issue very fast. He didn't have to sit there and guess. He was pretty sure what it was and quick to let me know. I asked him how were we going to cook if I had the breaker turned off. He showed me that I could just turn the thing on low and use a lighter because it is gas. So that was very helpful.

The AC and dryer had issues. Lately, the water heater. The techs were fine but the contractor is basically saying it's going to be $700 to reconnect the new water heater once I get it, that it has to be separate work because the pipes leaks. One is an evaporation pipe and one is a water pipe. But I saw them disconnect it. And I asked them if anything was wrong with the pipe. They said the pipes were fine. When I got the bill, they said that the warranty company would replace the water heater, but it's going to be $695 to connect it. American Home Shield is needed for the life of the house but I would like to see a price not being high like the mortgage.

Doing claims to American Home Shield on the internet works most of the time. I did a claim recently and it wasn't that long before somebody came out. Everything went well.

The AC, all of a sudden, wouldn't turn off. It got really cold in the house. Two days later, it completely just shut down and there was no air. I put in a request with AHS. We got somebody to come out and see exactly what was going on. After the next day, when he tried to turn it on, it didn't get cold, but then it didn't get cool and it was hot. They realized that it was something doing with the circuit board and with the thermostat. It was a two-process part. It took a week before they were able to start fixing it. They were great and very informative. Customer service-wise, they did their job. The air is working great now.

The plumbers came out for the water heater and they said that they found a problem. There was a part which had to be replaced and I called Sears directly to ask them how much the part was. American Home Shield said the part was not covered under warranty, so I paid $1,500 out of my pocket. I paid for the warranty but nothing was covered. But prior to that, I had some problems with my air conditioning and American Home Shield was very good.

I like American Home Shield's service. They've been responsive. But I have a small complaint with the vendors that they use. My toilet's little flap wouldn't go down. It was hard for me to get appointment times and they only wanted me to fit into their appointment time. When the tech came, the initial problem was so slight that he fixed it without tools. But it took a week to get him there and the issue caused a lot of damage because of the water.

The washing machine was making a loud noise. When the guy came out, they still had to order a part, which took another week, and then they got it fixed. So, it took a couple of weeks to get it to where it was perfect again. So far, so good. I like the peace of mind that when and if it's something major, AHS would either try to fix it or replace it.

My washer decided to stop agitating. And it wasn't filling the wash drum with the appropriate amount of water. So, I called American Home Shield and filed the claim. They sent out Hornet Appliance, and they are a total joke. I'll just tell you that right now. This was back in first part of August. They came out. They looked at it. They went back. They ordered some parts. A guy came back with the parts 12 days later, and put the parts in. He sat there and watched it try to work. He said, “The only other thing I can tell you is it’s probably the control board.”

I'm a very worrisome person and my Realtor knew that from dealing with me. She recommended American Home Shield for peace of mind when I bought my condo. When the home warranty works, it works very well. But when things go wrong, it is what it is. I work with 35 guys and I tried to tell them to get this home warranty all the time.

This is my third account with American Home Shield and overall, they're fine. They're responsive. The technicians they use are good. I would recommend them to anybody. I've had the water heater go and it was 75 bucks. I've had outlets blow out and it was $75. So, it's like car insurance. You don't realize you need it until you need it. I've been very happy with everything.

I like American Home Shield. I have a second house with a different home warranty company, and I'm not happy with them. So, when that contract expires, I'm gonna sign up with AHS for that to have two houses on warranty.

I called American Home Shield for my cooktop which wasn’t working. It wasn’t that bad getting through. Sometimes, it was hard to get someone on the phone. This time, it wasn’t hard getting anyone. I received a message that the claim had been assigned to the contractor with their phone number. The person who came was a very nice contractor. He told me the cooktop was unrepairable, and that he was gonna submit a thing to receive a new cooktop. American Home Shield is a great place. They do have great service and if there are issues, they will get to the bottom of it.

American Home Shield's appointment is good. But sometimes, there are a few more days for the pay or for a new part. That takes two days or three days. For example, my appointment is today and maybe to the other week. But it's okay.

The people who are calling me don't speak very good English. Most of the communication from them, I can barely understand. Not to mention, they don't cover anything. So, nothing that I needed to be done is covered as a part of my AHS policy. Mine was heating and air conditioning issues. Although they sent out a couple of people, nothing was covered. There were some parts that were needed. Apparently, the unit is just archaic. Some of the parts are obsolete. The furnace needs replacing. It's still leaking water. Has done some water damage to the stuff that's in the garage and they don't cover water damage, either. I wouldn't buy a policy from AHS for one of my other properties. I'd rather use the money to repair whatever needed to be repaired or replaced.

The tech was knowledgeable. We ended up getting the appliance replaced because it could be replaced. So, that was great. Everything went better than expected.

I've been in the real estate business for 35 years and American Home Shield is who I always used. Flash Garage Door recently came out and did a good job.

We had an air conditioning problem. I contacted American Home Shield and they set up the appointment. It was a really rapid response. I expected it to be much longer. The young man came out and did our service work. It was great. I've been very pleased with American Home Shield. Having them is sort of a financial pillow. It gives me a little security in knowing what a repair is gonna cost.

My AC wasn't working and the guy was out the next day after I put the service call in. There was a valve that had to be ordered and that took a couple of weeks to get. The guy then replaced the valve and fixed my AC. He was great.

The process for the claim went smooth. The pipe on my AC was clogged, so it was overflowing water. The technician came out and took care of it in less than an hour. Straight to the problem and fixed it. Great experience with American Home Shield. I used it before with other problems I had in the house too. They're a one stop shop. If I have an issue, just call them, and they'll send the proper technician out.

There was a slight leak from the pipes connecting the outside of water main pipe into the water meter. I called WSSC because I figured it had something to do with the water meter. They came in and told me it was my responsibility because it had nothing to do with the water meter. The connecting pipe is about 12 inches away from the water meter. I put a claim in and American Home Shield arranged for an appointment for me. I was going to have a contractor come in. But the leak had stopped so I canceled. I asked for the refund of the $100 back, and I got it after a few weeks.

The contractor came out because our AC unit was leaking. The guy was really, really nice. He told us how to take care of it so that it wouldn’t happen again. The contractor was really good. So I was really happy with them. I would definitely work with them again if I needed to.

The garbage disposal at my rental was defective. There was also a problem in the bathroom with the faucet. The techs fixed everything. It was a great experience. Sometimes AHS gets on my nerves. I have five properties with them and I should be more entitled to better discounts. But their competition isn't up to par and that's why I stay with them.

My experience with American Home Shield has been hit-or-miss. I've had some really great contractors and some really awful ones. I've had contractors that didn't call me and then I've had to call several times and leave messages. About three weeks later, they showed up, and I was like, “Yeah. No.” I've had to ask for things to be re-associated. One thing that really upset me had to do with my AC. I had somebody come out, and they did not do anything that they said on their paperwork. They signed my name on it. I was like, “What is this? I didn't sign it.” They forged my name and then, they were like, “We wanna come back out.” I was like, “No. Because if you're willing to do this, then who knows what else?” I don't want the company.

I like that AHS is convenient. They respond quickly. But what I don't like is they have the worst people on their list. Also, in order to get a second opinion, we have to pay the deductible twice. But outside of that, it's okay. With my plumbing issue, I had five different plumbers come out, but still never fixed the problem. It was a temporary fix like they rigged it, and it still was never actually fixed. They couldn't tell me. For my recent appliance repair, the first guy that came out called and said, "I can't come until whatever day it was." I said, "We're leaving out of town that day." He said, "Oh, well, then you need to call me when you get back. I don't know if I have anything available." I said, "Okay."

We decided to get American Home Shield because we got our house last March. It was built in 1960 so we weren't really sure what we would find. When our water heater started leaking a little bit, we called our home warranty and they had a plumber out the next day. I was surprised that they could find a plumber right away. The plumbers did their job. Process-wise, they took pictures and reported back to American Home Shield who then reported to me that it'll all be taken care of except for some code violation things that we had to cover. They got the whole thing done in just a couple of days, so it was pretty awesome.

The first time the AC unit had an issue, it was a condenser. It was an easy fix. The second time, it was a motor. It was not so easy. We were without air for seven days. I had bronchitis. It was awful for the five of us. We went ahead and took some money, went down to Lowe’s and got a portable AC unit to try and save our lives. As soon as I told the rep I had an illness when I filed the claim, she said, “I’ll get on this right away, ma’am.” The person I talked to, both times, was good.

I've had American Home Shield for years and I love them. The people they send out to repair stuff have all been professional, nice, and courteous. They clean up after themselves and explain to you what's going on. Anytime something needed to be replaced, it was replaced without question. There has been a little increase in the cost but everything else is going up. Go for American Home Shield.

The igniter on the stove had been going on and off for a little while, but then it finally stopped lighting. So, when I put the claim in to American Home Shield, it was about a week in that status. So, Sears did come out and fix the problem. The tech was on time. We were scheduled for one time and he had an opening, so he asked if he could come out earlier, which was good for me because I freed up my day. So, he came out, diagnosed the problem, and took care of it, and he was professional and courteous. The stove is working fine now.

I have had American Home Shield for three years and last year, I was able to get a rebate on the renewal, which was nice. The AC went out earlier this summer and that took a while because there weren't many contractors in the area or they were booked. I called and tried to follow up on it. But AHS was strict about sticking with one contractor and waiting so many days for it to be resolved, which was fine. But they should make some exemptions for certain states like Arizona and Phoenix because it's super-hot over here. No AC is not fun. But besides that, I haven't had any bad experiences. The fixes have been great. They say what they say and do what they do. You read the coverage and you see what's covered by your plan. Literally, it’s a $75 deductible. Even though I was without AC for weeks, the fix would have been six grand so AHS saves me in the long run. It has worked out and has paid for itself.

My garbage disposal wasn't working. The tech checked it out and determined I needed to have it replaced. Based on the way it was sounding and reacting, he felt it was on the verge of failure. Also, I had an air conditioner issue and a hot water issue and it took forever for them to get those fixed. But other than that, I've been very pleased. AHS is convenient. I have no worries that if I have a problem in my home, I just give them a call. There's been a couple of contractors that I would never want to have again but for the most part, they listen to my feedback. If there is a contractor that I do not want, then they will send somebody else.

The repair man did a good job on my dishwasher. He had to order a part, then he came back in a reasonable amount of time and got it done. American Home Shield is very good, and I did them on another house.

We have a gas stove and it's electrically ignited. It wasn’t heating up when we turned it on. Something had burned out in the oven. I called the number of American Home Shield and they set things up. A decent guy came and he was pleasant and professional. He replaced a part and showed me what it was. He did his job and it was a good one. There was also one little incident with the stove and the first company that came out wouldn’t do it because I didn't have the model number. But the second company that came out checked and it was fine. So far, my experience with American Home Shield has been great. Go for this home warranty. It’s a very good deal from what I've experienced.

The washing machine had a problem with leaking from the bottom. The person was very knowledgeable, helpful and fixed it. We're happy with American Home Shield. They did a great job.

The air conditioner wasn't cooling. The little box kept filling up with water. I kept taking the water out and it would fill back up. It did that several times. I called in the claim to American Home Shield and then they scheduled somebody to come out. When the technician came, he said it was stopped up. He unstopped it and then put a new whole system. He did a good job. I was very satisfied. I've had a good experience with American Home Shield. They come out and I haven't had any problems. When they come out, they always do the job. If there's a problem, they get it okayed or whatever needed to be done.

Having a home warranty takes the stress out of knowing when something goes wrong with a high-cost unit. My hot water went out, and American Home Shield replaced that. I had to pay an extra $500, but at least I didn't have to pay $1,000. My HVAC unit also went out, and they didn't replace it. I got it replaced on my own, because they said that they would only give me $500 for a new one. I normally submit claims online. Sometimes it's difficult to understand when I call in depending on who answers. It would be helpful if the language barrier wasn't so thick. I've called several times, and it's always better to just try to cut out that end of it.

I'm very satisfied with American Home Shield. I know that an issue is going to be fixed and they're good about fixing it. Recently, my air conditioning needed to be fixed. The claims process went smoothly and the tech was very knowledgeable. They had to come back because they didn't have the part till the following day.

The tech was good. He got the AC to turn on. But the thermostat won't set, so I'm gonna have to call them back.

My AC unit is over 20 years old. AHS keeps sending people out here to fix it. In the last month, they've been out five times. I'm waiting for them to come out again whenever they call me that they can come out. Being that the AC is over 20 years old, it should have been just replaced. But they keep putting band-aids on it and it's not getting replaced. It is very irritating to me. I'm having a bad experience with them right now.

I had just bought the house and I didn't know the hot water tank wasn't working. I had only been here for about five days. I called American Home Shield. A nice rep said the tech would call when they were en route and she told me the name of the company. The tech was a nice guy. He said that the hot water tank needed to be replaced. I ended up calling the seller. They ended up replacing it. This was my first experience with AHS and it was good.

American Home Shield has the best coverage. I reached out to them when my thermostat went out. I filed the claim on a Thursday, but the tech didn't come out until Tuesday because of the weekend. He said the condensate pipe had become loose. He temporarily fixed it but said that I should have the heating company who put it the AC unit come out and make sure it's glued properly. By time he left, it was working. I called the people who put in the AC unit. They came out and fixed the issue.

F6 Plumbing checked the toilet and fixed it pretty quick. But the next day, the toilet didn't work. I haven't called back but I will, which means another $75. Other than this, my previous claims have gone very well and easy.

Service people came out because I had a nonworking range. It's a propane stove that needed igniters and those were no longer being made for the brand of stove that I have. The range was replaced and they came back and installed it. But there was a problem so we had to have another company come out and redo the work that they did on the installation.

Sometimes, the wait is a bit, which I understand, especially with trying to order parts. But American Home Shield has always sent out techs and got whatever fixed. It has always been the same person. So, I've had you guys have to come out here since I bought the home, for the microwave, the fridge, and the washer and dryer. They've all been pretty good, except for the microwave. It doesn't line up all the way, so I'm afraid it might fall out. Because it’s one of the built-in ones. But every time they have come out, they have always fixed the issue. Recently, the heating element was going out in the dryer. And the tech had to replace something to do with the water because the water continuously ran. So, it wouldn't wash the load. The water would never stop running.

My pool filter wasn't filtering. I called American Home Shield and that very night, their contractor Sunbright Pool Services reached out to schedule a time for their technician to come out the next day. The tech determined there was no significant issue. He replaced a couple of rubber O-rings that had degraded due to wear and tear and made a couple of setting adjustments on my pool filter computer system. He was very knowledgeable, personable and he had a lot of good common sense. He advised for basic maintenance and gave me pointers on what things to look for.

My experience initially with American Home Shield was bad. Some of the contractors with American Home Shield are very good, but some of them are bad. I had a whole bunch of bad ones and I had to ask for second opinion. The first electrician was bad but the second one was good. The first guy who did the plumbing was bad but the second one was very good. The guy who did the garage was superb. But I'm still not happy the way they handled the furnace. The guy didn't bring his tools. He called me saying there was nothing wrong. But he sent a fraudulent report to American Home Shield saying it was a a pre-existing condition. American Home Shield denied the claim.

I had a gas leak. The first time I phoned them, it was really difficult to understand the rep. I called back and they got me set up. The first person who was sent to my home told me that I have to buy a gas leak indicator. So, I had to get a second opinion. It was a month and a week that I was without a dryer. It was a long time because they kept changing with appointments.

I've had AHS for a number of years and the payments keep going up. But I got my air conditioning fixed and it saved me a lot of money. H.C.S. Mechanical was the contractor and they were good. They kept in touch. They weren't able to fix the problem right away. But after about a month, everybody figured out what it was and got the proper parts for it. It seems to be working just fine now. I would recommend AHS. It was helpful, knowing that I didn't have to worry about any large expense immediately, and to be able to know that I have that kind of coverage. They’re also always prompt and did what they said they were gonna do.

I've had one experience with AHS and it was okay. I had to pay my upfront cost. They took care of the rest. It ended up being a minor thing. The tech was great, very professional and nice. I like having peace of mind with AHS.

AHS is great. But with our refrigerator claim, they had difficulty getting a vendor. There are vendors that only do certain makes of fridges. But we eventually got one. The service was great, the analysis was great, and it was determined by all those parties that it wasn't worth repairing. So, AHS arranged a replacement. We've never had a bad experience with AHS in terms of diagnosis or expediting a job.

I had a leak in the techs from a company found they weren't able to fix it. They said it needed to be completely replaced. AHS's contractor, J&J said they could put some leak stuff in it and that was patched up. But I'm not really happy with Home Shield. The people they sent out barely speak English. Also, they have a lot of hidden fees. I ended up having to still pay a lot to get the contractor to come. If I had just called them straight, I probably would pay less or the same and not have to pay Home Shield anything. They say, "We fix this. We fix that. But you have to pay this fee here and we don't cover this part." There's a lot that they don't pay.

I had a toilet that was leaking and it was clogged. Wadas Plumbing called me the same day and the next day, the techs came. They replaced the toilet. With my warranty, just paying the $75 fee and then getting my issue fixed has been beneficial.

When I turned on my oven, it was not heating up all the way. I made a claim with AHS and it was easy. They got everything figured out and the tech they sent was really good and kind. He was fast as well and now everything works. Apparently, a mouse had gotten behind the oven and must have ripped out some of the wires. And so, it just needed to be reconnected.

Our dryer wouldn't cycle, and the first company we were scheduled with had to cancel the day before because they had a main power shortage. The order had to go to a second company, and they came out to repair the dryer within three days. The guy was very professional, and he fixed the dryer the same day. Although he didn't have the part, he made a phone call, and the part was made available to him. When he got it, he came back out later and finished the job. I'm completely satisfied thus far. The issues I’ve had, American Home Shield has resolved, and I like everything they have to offer. They have experts available to solve problems.

American Home Shield is very easy to deal with. You make a claim. They give you good service. They assign you someone quick, which is important. And the guy comes out. He takes care of it. Pipe Solutions came out three times. Each time, very professional, did a very good job, good communication, flexible if I have to reschedule, and easy to work with. I liked them a lot. They came and replaced a water heater. They're very quick. And the water heater works fine now. I’m very happy with AHS.

I had an issue with the water heater and the technicians came. We like American Home Shield. They do a good job and they send good people like the plumbing company we had. We're very pleased with their work.

I had an American Home Shield policy on a rental property in the St. Louis area that I had for about a year. I had a renter that went in there who was like everything was a repair. Everything was an issue. Some of them are just a little stuff and do it yourself. I've since sold that property, so I don't carry the policy there anymore but last year, we also bought a home. It's in good shape, but I felt that given its age, it probably was prudent to get some coverage on it just because you don't know what you have. A lot of the stuff was replaced but there's always a concern that there are perhaps major expenses if something is amiss in the home. So, I went ahead and got a second American Home Shield policy, in addition to the one I've had in Illinois, to my current home. I still maintain that policy.

I had a bunch of claims that I had against American Home Shield. There was one regarding the air conditioner, but there was also one where they left our entire two bathrooms and our hallway. They left all the stuff, toilet bowl, sink, and bathtub. They destroyed our home and we're still having problems. I had to provide proof of fraud from the workers to USAA home insurance.

The contractor did a phenomenal job. They fixed the issue. Everything was great.

Service has been very good and it has been a positive experience so far. I had an air conditioning issue and they fixed it pretty well. The There was no problem with the process. With AHS, if something breaks, I call and they fix it. They charge me $125 and things get done.

My bathrooms weren’t getting air. I called AHS on the phone and spoke with a girl. She took my information and made an appointment. She was cool and I didn't have a problem. Then, the tech came out, he was here for less than an hour, and it was easy for him to diagnose the issue. He went to the little machine and did what he had to do. But when I had to have somebody else come in, they didn't have a clue.

I used AHS recently. I've had bad vendors but this one was okay. The warranty is good to have whenever you wanna use it. The main issue that I've ever had is when a bad vendor comes out and then American Home Shield won't really listen. Many years ago, I called about air conditioning and the vendor they sent told me that my outside air conditioner was working fine and the issue was the furnace in the attic. They wanted to change out all the furnace equipment there. But it was the outside unit that wasn't coming on.

I called American Home Shield one time regarding a plumbing issue and it was resolved within 72 hours. The issue had to do with a pressure valve. The contractor was great. So far, American Home Shield's service has been good. I'm going to call them tomorrow because I'm having a washing machine issue. When the washer spins, it bangs no matter how many clothes are in there. It's been going on now for about a month. American Home Shield really don't wanna have people come out unless something is completely broken or not working. In the case of my washing machine, they could tell me that the issue is because I'm overloading it, which I am not. I have to be very careful with how I present the claim to them.

American Home Shield is pretty responsive but I can't say I'm happy with all their contractors. They're not as prompt or as attentive to the job as I'd like. But for the most part, they're pretty satisfactory. I had my plumbing repaired and it took two weeks for the contractor to respond to my request for patching up the drywall and stuff, which they cut out. In the end, Home Shield had to send another contractor to get the assessment. They took a look at the size of the hole that was made for the repair job and the tech said he only does small patch-up jobs. For a good job to be done on the hole that was made, he said he's going to make some recommendations to Home Shield and they're gonna call me and try to work something out. I was considering renewing my home warranty but I'm still debating. I have to hear back from Home Shield.

The plumber was very knowledgeable. He got everything cleaned up and fixed for the most part.

I like that, when you call AHS, they get stuff taken care of. Although, I'm not so happy with the total service because their deductible used to be $50 a while ago. Now, it's 100. In February, I had an issue with my refrigerator. They came and fixed it and, barely a month after that, I had the same problem. I still had to pay the $100 deductible as long as it's past a month. I was not happy about that because it was the same issue. The tech sent couldn't understand English, but it was okay. Recently, The Shining Plumbing did a good job. I had faucets that were leaking. He did both bathrooms and they work fine now.

We needed a plumber to come to stop our leak but we haven't been able to get one for a couple of days. But AHS has been of value to us. I'm in an older house. Not everybody has money to throw $4,000 at an air conditioning unit if it goes out. We pay by the month and if our air conditioning goes out, American Home Shield will replace it.

My experience with AHS has been good. I am very happy to have the coverage and I was very pleased to know that I only had to use it in a very minor way so far. The thermostat was set at 79 and the house was 81. The tech stuck around long enough to see that it was short cycling. It would come on, but it wouldn't have an impact on the temperature of the house and it was shutting itself down on its own very quickly. As far as professionalism, they were there when they said they were going to be there and they solved the problem. It ended up being nothing of significance and everything was working fine when they left and were on their way. It was handled very well and the knowledge was clearly sufficient to solve the problem.

AHS is great. The knob in the shower was leaking. I had a good conversation with the rep and a tech came in a couple of days.

I have very little service I need from American Home Shield so I call them when I need them. I put a call because I have a TV that I need to mount on the wall that is coming in here. I also had a blockage on a sink and the repair guys came and unblocked it. So, I need AHS but not for a whole lot of stuff. The repair people have been excellent. They tell me what they're doing. I’ve bought AHS for a good while and I recommend them. I've had friends that got them because they do such a good job.

My AC was making a buzzing sound and wasn't working. I did a claim online, and the company that came was good.

I'm happy with American Home Shield. I just log in and log a ticket, and the guys come out. Sometimes, they automatically set an appointment, sometimes I have to call the contractor. But it's easy. We recently got our AC unit fixed. They replaced a part, and it works, so that's good.

We noticed that we had a leak and we called American Home Shield to get the claim started. They referred me to someone and we got a call back within an hour from that service provider. I had a sink issue and a washing machine issue. The company determined that they didn't fix the particular model of the washing machine. I was able to get back in touch with American Home Shield and I got another contractor. It was really quick. PJ came out. It took a little while for them to come and see us and then they also had to order a part, but overall, the service was good. Everything is working right.

For a recent claim, At Your Pool Service came out and their tech was very friendly and professional. He tested everything and told me my area might have flooded and tripped the circuit breaker but that the pump was fine. He found a third panel of circuit breakers and flipped the switches around. He said I might have a future problem because it seems to water a lot in that area and anytime that happens, it's gonna trip the circuit breaker out.

I had a couple of times when it was a week or so before we were able to get someone out. Other than that, the service was good. My dryer started wanting to conk out. Come to find out, it was a pulley that went bad on it. And the guy fixed it. He was polite and honest about everything we asked him. Safety wise, he had his shoe cover on. I would like to have him out again if we have a problem.

OUr American Home Shield policy was purchased in March. And it has been good. There were constant dust marks outside the dents. The techs were very professional. They were just here to see what needed to be done, and see if it would be something that was covered. And it turned out to be something that my husband can fix easily, nothing that would have been covered under the warranty. But I like that if I called for service, I'm not going to get it the next day.

I requested service for the washing machine, and everything was handled in the proper fashion. I'm very pleased with the services American Home Shield has provided as per contract. I have so many different accounts, and I feel confident that I can call and get an experienced service person out there in a timely manner to handle any problems that may arise. Everybody I've dealt with has been lovely, and the claims are handled professionally.

I went on vacation, my fridge was working fine when I left. When I came back three weeks, I noticed that the fridge was not cooling. I called AHS and the guy came in and he checked whatever and AHS declined it. I don't know what was the issue. It was something that was a previous problem. But that was not. They sent me another person, and then he said that it was something that they'd be able to fix. But then, he came back and he said they didn't make the parts anymore. In the end, they gave me a choice of refurnishing that part or taking that money and buying a new fridge. And that was what I did. The techs that came out were very helpful.

Our refrigerator was not cooling. The contractor came out and they looked at the unit. They were gonna put some dye in it and then got back in there and realized that that wasn't going to work at all because it was too messed up. They said the refrigerator was irrepairable. So they said that they would submit that, and then American Home Shield would send us the replacement stuff through the email that we could pick a fridge or whatever it was to replace it if we couldn't find the right fridge. The contractor was super awesome. We love them. American Home Shield has been very responsive anytime we've needed anything. It's been a very simple process. It's what you would want a warranty company to be. It's great customer service, which you don't get these days. So it's very refreshing and nice.

American Home Shield was very helpful. I had a problem with my electrical outlets and they were able to get somebody out in two days, and it was all taken care of. The techs were there right on time. It was one bad GFI outlet that was causing everything in the network and they were able to replace it. I didn’t plan on using AHS. I just have it in case something happens and it came in my hands. Everyone should have it.

Updated on 9/15/2022: I am doing another review since we still have not heard from American Home Shield on a decision about our water heater. My first review on here I was asked for my address or account information by AHS. I provided both on here and via email, but no further response. My husband was told on Saturday that it was being sent for higher review like I had been told twice 10 days prior. We were told most reviews are done in 48 hours. It now has been 5 days since the third time we were told it would be reviewed. Yesterday, my husband got transferred to the escalation department and was informed that preexisting meant our water heater was broken before we claimed it.

I made a phone call for a chain on the garage door that was not covered by Home Shield. So, it cost me $450 to repair. When you purchase AHS, it tells you that it covers all these things in your home, but it doesn't go into detail about what they do cover. It was until the person came out that I found out that it did not cover that particular part of the garage. Right now, I have a refrigerator that's going bad, I have to keep plugging it out, and I don't want to call American Home Shield because it says they cover a refrigerator, but I don't know what part of the refrigerator it covers. I'm gonna have to go back through the same thing I went through with the garage door.

The refrigerator quit making ice and running water into the water dispenser. The contracting company was excellent and the service man was very professional and quick to do what he needed to do. We couldn't do everything because the parts came back within about a week but he did everything to my satisfaction. He was the best service man I've ever had. I'm retired and I can't afford a big cost to fix our place. I lived in Arkansas, Colorado and now, in South Carolina. And I've signed up for American Home Shield every time I moved to a new place.

Customer service is good as far as them contacting me whenever I have an issue or showing concern. I had my AC worked on and the issue ended up being a compressor. The part took a month to come in. But the response time was pretty good and they kept checking and giving me updates when the part would come in and whether the contractor got with me. I ended up getting a window unit and a fan but those was covered. The only thing I had to pay was for the contractor. It was a smooth process.

I had a problem with a thermostat that was never operating correctly. I've had it replaced three times with the same kind of round thermostat which was digital. The wiring would not support that. But the repairman was able to install a basic one and make it work. He got out quicker than most contractors. He was out the next day. AHS has been exceptional. Whatever you do, get it.