American Home Shield Reviews

I had a claim approved by AHS for a leak in July. At this point, I was only waiting for the actual repair to be scheduled. I began to work with my AHS assigned contractor to schedule the actual repair. What followed was multiple phone calls with my assigned contractor to schedule the repair were met with explanations of how scheduling was difficult for them due to staffing issues. It started as one or two weeks of delays, but eventually stretched into several months.

It’s been easy calling American Home Shield for claims, and they kinda set it up for you and get you a person. It's been quick. It's been a good experience. They sent Aurora Appliance recently for my oven that wasn't working. Every time I turned it on, it would trip. It's working great now. AHS has been fantastic, and I highly recommend it.

Yesterday was surprisingly a good experience with American Home Shield. It does not happen all the time when I call them. I was gonna do a service call online, but when they ask you what the problem is, their choices are very basic. I was a little confused as to what to put down. So before I paid my service fee, I decided to call them. 99% of the time whenever I've had to call them, I've been on hold for like an hour. I usually end up doing things around my house while I'm waiting for them to get on the line. Yesterday, they surprisingly answered me within 10 minutes. It was not the greatest connection. The girl had an accent. She was very sweet and helpful, but it was hard to hear and understand a little bit because the connection wasn't that great. At the end of the day, my service caller called me, and they're coming out today.

The air condition stopped pushing cool air. AHS sent the name of the company and their location. They sent the picture of the person that was coming and also gave me tracking on exactly when they were gonna get there. The techs rang the doorbell and let me know they were there. They went in the yard and worked on it, rang the doorbell and let me know they were finished.

I called American Home Shield and told them there was something wrong with my furnace. It would only stay on for like five minutes and then it would shut off. The snow on the roof covered the whole vent, and it made the furnace malfunction. We had a snow storm. I kept calling them. I had a really hard time. They said, "Well, we're gonna try to find somebody. We'll call back in an hour." It took me five days to finally get ahold of them and when the contractor came, he said, "Nobody called." He said he's been available the whole time. The guy just told me that the snow was covering the vent on top of the roof and he said if it happens again, I would have to get somebody to come and snow off the roof.

I like that with AHS, if something comes up that's really expensive, I know I can save some money. Everybody did a great job when they came out for my claim recently.

I like that the coverage of AHS is great, but the ease of working with them is really huge. My most recent claim was for a washing machine yesterday. A month before that for that same property was the washing machine and the dryer. The dryer was making a severe screeching noise and the washer was as well. They replaced some parts when they came the last time. This time, they didn't have to replace anything.

The tech that came out for my appliance issue was good. He showed me what the problem was.

I'm in the process of two claims with American Home Shield for a dryer repair and a dishwasher repair. A nice guy ordered parts, came out, installed the parts, but the dryer is still not working properly. We're trying to follow up with him. He's not returning calls, but he's also contracted to fix the dishwasher and he's waiting on parts. As far as AHS, the only problem is I live on an island across from downtown Seattle. So, when they assign a contractor, they just look at distance. It might look like the person's eight miles away, but it's a 90-minute drive or a ferry ride. Most of the contractors don't want to come and they put it off for a long time, but that's the situation of where I live. This guy we're working with right now has been out regularly. He's a solo guy. If we could just get him to return our calls, it would be great.

My most recent claim to American Home Shield was for my Samsung refrigerator, which wasn't cooling very well. It turns out AHS didn't service Samsung refrigerators. Neither did Samsung. So, I decided to sell my refrigerator. I really have not had great experience with American Home Shield typically because it takes too long for a service provider to show up. It's a rental house and when the guest has a problem, you don't wanna wait a month to get it serviced. That's typically what it takes. It's a week or two just to get somebody out there. They generally don't have the parts on the truck, and then they'll call you back in two weeks when they have the part, and then we're waiting another two weeks. So, it's really only practical in the off-season when no one is in the rental house.

I'm happy with American Home Shield except for this last company they sent, A&E. They're really bad. I had a dishwasher that was supposed to be fixed, and they said they were ordering the parts. It's been three to four weeks, and they still haven't fixed it. I don't see how it would take them that long to get the part and they've never called, so I don't know what's going on with it. American Home Shield can pick better companies to work with. Everything else I had done was good. They did it right away and no problem. Having the home warranty is beneficial 'cause everything in the house breaks. You just don't know when.

I went online and filled out a service request for a plumbing issue. American Home Shield sent somebody out and he took care of it. It was good. AHS is very prompt and they got the problem taken care of right away. I haven't had any problems at all with them. The contractors have all been great too.

Having a home warranty could ultimately be a money-saver. We had a dishwasher that went bad and they paid for a new one, or at least part of it, because we upgraded ourselves. When we needed American Home Shield, they were there for us and we were satisfied. We recently did electrical and plumbing. When I submitted the request, they got the person who was going to do the work, got right back with me, and we set up a time and everything went well. They resolved the problems.

The repair people were good. The circuit breaker wasn't coming back on, and they replaced one of the receptacles and upgraded it with an AFCI built in. I've never had issues with American Home Shield, and I always advise people to get a home warranty.

I have been trying to get AHS to replace my furnace for a month. The company they use (Right Tech Heating and Air) has multiple complaints about (scam, fraud, poor work, horrible service) it and have even changed their name to avoid bad reviews. They came once to fix my furnace which stopped working 30 minutes after they left and came out again to measure the unit. Have not heard from them since. The company has multiple bad complaints on the BBB and I am not even sure if they are licensed or bonded. I feel so unsafe with having someone like that in my house fixing a MAJOR APPLIANCE that could potentially burn my house down. Called AHS multiple times and they also have a hard time getting a hold of them and refuse to use another contractor.

American Home Shield's service has been okay. It's just a little hard for me to have two separate accounts because I couldn't find an easy way to have both of them online because I would be using the same phone number for both of them. When you try to place your service request on the phone, sometimes you have to wait a long time. If you do it online, it's quick and easy.

I had a garbage disposal that went out and we made the claim to American Home Shield. They were going to send out City Plumbing and we saw that they had a really bad review. I called American Home Shield back and said, “I don't want them to come out. It looks like they only have a 2-star. There are a lot of complaints about them. So can I switch to somebody else?”

AHS has come in handy in my house a few times. It has been very beneficial. I've had springs replaced on my garage door. I've also gotten a brand-new refrigerator because they couldn't find a part. It's a lot of things that would have cost me a lot of money out of pocket that I didn't have to pay. My recent claim was for a dishwasher withholding water. It was an adjustment and they fixed it. National Platinum's repair tech was pleasant, nice, and very professional. I'm very satisfied with AHS and I would recommend them to anyone else.

American Home Shield is the epitome of what a service company is supposed to be. What I love about the coverage is I can go to the website, enter in what the concern is, pay my service fee, and I don't have to worry about it. I just have to have an adult home that's able to meet them. RDN Plumbing came out recently. They're perfect. They asked me to send them pictures which I did. In the photos, I had my tape measure in the wrong angle. It looked like it was a one-inch pipe versus three-quarter-inch pipe. The guy said, “We're sorry. This a three-quarter inch. We need to come back in and do it. We got to reschedule for tomorrow.” They were spot-on. They had a tracking system telling me how soon there'd be there. They spent some time down there working on it and made sure everything was right.

I had different services from American Home Shield and there are some things that they just say they don't cover. I have a Jacuzzi tub in the master bath and it has jets in it. The switch needed to be replaced to turn it on. American Home Shield sent a plumber out for it and when they came, they said they didn't cover that. I wanted to call the home warranty back and challenge that it probably should have been an electrician that was sent out because it was a switch issue. That would make sense why their plumbers said they didn't deal with it.

I've been with AHS for a year and a half now. But I'm ready to dump them. We've lived here for four years in Victoria, Texas, in a home that was built in 1967, and the first thing that went out was our air conditioning and heating unit, and we just got that changed out for 14,000. For our water heater claim, the techs came in and AHS said that the plumbing companies out of Corpus Christi said that they couldn't repair the leaking water heater because it was damaged and abused, but it had a dent in it when we bought the house. So they refused to go through with it. I'm not happy. I also had to pay $100 to the plumbing company for them to come out and say that I couldn't have it replaced. AHS could have told me upfront that this is what was going to happen. I thought there was gonna be someone who was gonna come out and view all my appliances. But AHS didn't do anything.

The dishwasher's water wasn't coming out, and then intermittently, it would shut off. You have to turn it back on, shut it off, and turn it back on. The issue ended up being a motherboard. Matt came and replaced it yesterday, and there are no issues now. He was very polite. I watched him do everything and he had no problem with that. So, I would recommend them any time. American Home Shield's receptionist on the phone was fantastic, got back to me and let me know when they would be there within a couple hour window.

Our washing machine's tub was wobbly and it was making noise. AHS sent me an email and said the contractor would get in contact with me within 24 hours. I ended up contacting them because I needed a washing machine. It was not fixable. AHS sent me a link to select a washing machine. There were many to choose from. Once we selected what we wanted, we had to go through another process after they told me the balance.

My refrigerator wasn't getting cold anymore, and I called American Home Shield, and they sent someone out and fixed it. Working with their rep was a great experience. He told me everything that I needed to know, what was going to happen, and said they would send me an email saying who the tech was that was coming out, and when they would get to the tech, he'd send me a text message with updates on what was going on and when he'd be here. The tech was very professional and knowledgeable. We had to order the parts, and he fixed it to where my refrigerator was still able to get cold until he got the parts in. He pulled the cover off the back, and then he flipped something over. So, the freezer was helping keep the refrigerator cool.

The air conditioner was coming on but wasn't cooling down because of the circuit breaker. The repairman who came was great. He's been out before. He fixed the air conditioner. I'm so thankful that I purchased American Home Shield because that would have cost me thousands of dollars between the clogged drain and the air conditioning/heating unit.

All of my experiences with American Home Shield have been very good. It's a very good product, and we've been able to take advantage of a number of things as things have gone wrong. Recently, they sent a tech from Reliable Garage Doors and he was personable. It took the tech about 30 minutes to replace the spring, including the time to call and get verification. He got through on the phone very fast, and he was very happy.

I've had two air conditioner claims. One was in January, and the other one was when I asked for a tune-up last week. It was with May’s Heating and Air. I spent 100 bucks for the deductible, and the first guy said, “I can't do anything because it's not warm enough outside.” He was here three minutes, then he left. The same thing happened last week. American Home Shield sent the same company out again. I scheduled for a tune-up, but I knew something was wrong with my air conditioner. I told the guy, “Hey, it's not getting cold, especially in the evenings. It's getting stuck.” He came in, was here 10 minutes, and said, “Everything looks good. Your coils’ checked.” I said, “Hey, are the coils on the air conditioner clean?” He said, “Yeah, it's all good.”

Can I give 0 stars? One of the company which keep lowering the bar in terms of customer service. Been a customer for 6 years but it looks like no more - I am cancelling the contract. Got Water Heater problem - their service company technician comes, takes a look for 2 minutes and I get a quotation of $1225 out of pocket for modifications including the expansion tank which has to be replaced.

Absolutely the worst. Consistently tried to replace quality stuff with crap, found countless ways to weasel out of paying for things and ended up unilaterally cancelling my policy and refusing a refund. The CA dept of insurance was equally useless in trying to help hold AHS accountable.

I called American Home Shield and talked with someone. The people you talk to when you sign up to get this warranty speak fluent English. But heaven help you when you call and you try to get a problem fixed. It was very difficult to communicate with American Home Shield. It's hard to understand anybody you're talking to. You're trying to talk to someone and it seems like they don't understand you and you don't understand them during the course of the conversation. I got to a point I didn't even wanna call, even though I had a problem getting my AC fixed. It was pathetic the number of times I called.

We had one repair done to our oven that wasn't working. It took a long time but they took care of it. We also had a microwave issue. They had the service guy come out immediately and he explained what was going on with the microwave. They just gave us a voucher so we can replace it because it's not going to work anymore. The process was quick this time. I was happy with that.

The burners had went out on my cooktop and my dishwasher wouldn't come on the board. I also have a built-in range that's not heating properly. Sears came and they were good. The cooktop had to be replaced because the parts were discontinued. I got a new cooktop and I love it. However, there was a mix-up with American Home Shield. They sent the tech out, but he was booked for that day so he could only check the cooktop. He never got to the dishwasher and the range. Now, they're trying to find me another vendor that I hadn't received yet. They said they didn't have an available vendor in my area. I talked to them again yesterday because if I hadn't, I would have been just waiting. The technician from Sears told me that the person from American Home Shield had told him I had two more open claims, but they never assigned me anybody.

The warranty allows me to have some coverage if something catastrophic happens and I find it quite valuable. Every claim we've had has been handled well. We had a toilet running constantly and a leaky faucet. I did the request online and it was pretty easy. We've had a few claims and this was the fastest response that I ever had. But I didn't have an option for a leaky faucet when I filed the claim. It said leaky pipe. When the contractor, Prime Plumbing, called me, I explained it. I wanted to make sure that they were clear. They fixed it in a timely manner. We also had an item where the tech worked on our kitchen sink that was dripping. It was fixed but it is now dripping. I plan on calling them back and I'm hoping they don't charge again because it's the same issue.

A home warranty is good to have. We had a broken ice maker, and I thought it was something we could fix ourselves, but it was not. As soon as I found out that we were not able to fix it, I called American Home Shield and it was great. The reps answered all our questions and did everything in a timely manner. They did a good job, and the tech they sent was very friendly and informative. He knew what he was doing, and the repair did not take long at all. Now, the ice maker is working great.

We got off on the wrong foot. When I first signed on to American Home Shield, the representative had told me that if I signed on with them, I would have a complimentary HVAC cleaning. I signed up on May 1st. My contract kicked in a month later. June 2nd, they had told me that that agreement for the HVAC cleaning ended June 1st. I tried to explain to them that I signed on May 1st when that contract was available because I wanted the HVAC cleaning. They said, "No, we can't do that." That didn't make sense to me. But they ended up getting someone to do the cleaning so I was happy about that.

We have MRCOOL mini-splits and one of the connection was busted. Because we just got them, they're still on a warranty. MRCOOL sent us the part but what they weren't responsible for was the freon. That was when we called American Home Shield. They sent out A-Us Air to put in freon, but they didn't put in enough. They didn't pull the backing on the line like they should have. They didn't hook up any gauges. They just filled it up to what they thought it should be filled up to. It was working when they left, but because they didn't put in enough, it quit working.

American Home Shield let me know who would come out, follow up with a text message to say if I didn't hear from these people in 24 hours, I should call them. We're very pleased. We were gifted American Home Shield when we bought our house for six months. We were so impressed that we did the same on the house we were selling. And as soon as the six months were up, we have stayed with it. At Christmas, we had an issue with a fuse blowing. For that turnaround, it was the same night. The guy said, "I just figured I could swing by on my way home." The tech showed me what happened, and some water had got into one of the connections of the Christmas lights. And he showed me what to do, so the next time that happened, I knew what was going on. He was fabulous. AHS is worth every penny. We don't have to worry about things, it's $75.

I had a claim to American Home Shield for my furnace and I didn't really have an issue with that but just previous to that was my water heater and that pretty much pissed me off. Besides the delay on even getting me a quote and info from the service provider, the service provider was fine all along. So, I called to have them explain it. I got the quote and I couldn't understand because there was no breakdown of why I had almost $700 in out-of-pocket fees for a water heater. I don't know how many people I went through because I've called more than once about it. They just kept saying, "Well, that's the stuff that comes after. We'll pay for the water heater and so much of the service, but the rest of it is up to." They couldn't give me any explanation as to what the $641 was covering.

Initially, my hot water tank was not working. My tenants were getting cold water. And there was water leaking from the hot water tank. I received a text message from my tenant at 11 o'clock. I submitted the claim before midnight. It was convenient and easy. Just waiting for the next morning during business hours for someone to call was great. It was worth it. I went there at my tenant and turned the tank off, called American Home Shield, and they sent Aaron out the next day. He came out to do the consultation, but it took him another day to come back out to do the service.

My dryer was making a noise. The rollers on the drum were worn out. I did a claim with American Home Shield online and their site was easy to use. I told them what the issue was and they contacted me and told me who was gonna come out. I called the contractor and made arrangements with the schedule. They were good and they fixed the dryer drum for me. After the service, so far, so good.

My dryer was not working. So, initially, Sears came out, and assessed it. Once they got in there, there were a few other issues that they didn't realize were there. So, they had to come back a second time. It was very easy submitting this particular claim to American Home Shield. I received a text and an email with the contractor's full contact details. Generally speaking, the contractor comes first and make an assessment, and then they'd order the parts. Once the parts arrived at my house, I call them to schedule the next appointment, which was fairly prompt. It's within a couple of days. That was the same once they realized they didn't have all the necessary parts. They repeated that again. The repair took a little longer than it was supposed to, but they got it done.

I have got my money out of American Home Shield and have been pleased with their service. I've had a refrigerator, microwave, garbage disposal and a cooktop replaced. They sent out people that tried to repair the issues. And when either the parts couldn't be found or repaired, the item was replaced. I was very happy with the appliances that were replaced, and everything met my expectation.

The dryer got stuck in the middle of a cycle. I contacted American Home Shield by email on a Saturday, and I received a phone call that same day asking me to take a look and to see if I could help identify the kind of model we were talking about. I used the camera function on my phone so that the person on the other end could try to help me identify. She saw the front of the machine, she received the explanation of what I was telling her, and I saw the error code there. Based on the error code and all that, she was in a position to order the parts because it was as if we went right into the visit with that telephone call. She was able to order a part simply by interacting with me on the phone, which I thought was very good.

We have three properties and they are all covered by American Home Shield. They're a very reliable company. We had one claim for our water heater with our property in Sedona, and the technicians were very helpful and respectful. They were able to resolve the problem. With AHS, you could call someone and you are referred to a licensed practitioner. Not all the companies are on the same level at times, but at least, you could give that feedback if they haven't met your expectations. But it's nice to know that all the company they're affiliated with are at least 90% very professional and do the job correctly.

I have a rental home, so American Home Shield is taking care of the house, and it's a company that, so far, I haven't had any issues. They have good reviews and so far, every time I requested a repair, they've sent someone out quickly, usually the same day or the next day, and that's what I like about them. I had a recent claim where All Hours went to my house in Florida. My toilet didn't have a doughnut. The gentleman came in, looked at it, pulled it out, saw I didn't have a doughnut, and he quickly replaced it. He was in and out within 40 minutes. He was very professional and very courteous. My wife said he explained the whole process, why the toilet needs a doughnut and what's the reason for it and that it should never be taken out. So, I thought that's cool.

The drain in the washing machine in the laundry room for the washing machine had a smell coming. I called in the claim and we received a text message from Mr. Rooter that our representative was on their way. They give a picture of them, their name, and their phone number. It also gives a little tracker so we can see where they're at and how close they're getting to the house. The tech came out and the issue was a clog that he unclogged. He got the work done pretty quick. He said if we continue to smell it in the next day or two, we could do a fog test where they send something through the drain so that they could figure out if there's a leak or where the issue is coming from.

My toilet was leaking and also I had some sinks that had issues. I did the claim online and then American Home Shield provided the contractor's name as well as the name of the service provider that was providing the contractor. The technician that came out was Andrew. He came in, identified the issues, and then fixed all the problems. He left everything the way he found it. He was great. He was efficient and super courteous.

I submitted a claim when the refrigerator door was malfunctioning and they fixed it. The tech was excellent. But I've been with American Home Shield for some time now and they keep sending different technicians or companies. I also want to know why the customer is not given the privilege or the opportunity to select who they would like to do the work.

I've had a total of three claims with AHS, and all were handled quickly and no problem. I had a Polaris pool pump replaced and then, I had a couple little electrical issues that were taken care of. After sending in the claim, the contractor called me either the same day or the next day, and they were able to get out there and take care of the problem. With the pool pump, I had to wait for them to order a new one. But as far as the electrical claims, they were both fixed the same day. I've been very pleased, and I'll continue using AHS.

American Home Shield has been good so far. It's helped us replace some items in the house, or at least get some things fixed that were about 15 years old or so. When the water dispenser in our refrigerator stopped working, the only way to replace the tube would have been to replace the entire door, and that was about a $600 job. So American Home Shield told us they could give us that money towards a new fridge, which was what we did. We also had a claim for our garbage disposal. It was 17 years old, and they replaced that within three days. So that was really good.

The lights on my range were flickering. I called American Home Shield and the contractor came out fast. So far, the only problem was that they had to order the replacement piece and it took about a week. I couldn't use my range. But it was okay. Once they got the part, they called me. The technician knew what he was doing. It's working okay now. American Home Shield did what they were supposed to do. But sometimes, the people they get are not really good.

If something breaks, I know that it would be fixed. I went online and filled out the claim sheet, and American Home Shield had somebody call me and schedule a time and come out.

We're taking over a policy and we had a difficult time trying to take over the billing. The reps couldn't understand when we were trying to provide them the paperwork showing that we have the right to be able to get the billing sent to us so that we could make the payments on behalf of the client. The only way I was able to get a human being to assist me was to find the Realtor who knew someone that gave me a phone number to call. I would highly suggest that they have a phone number for a personal local American Home Shield reps.

It's been a bit difficult to talk to people on the phone and get things done. Some of the technicians from the company have not been very good. I have told American Home Shield about it and they have heard me. But there have been situations where I have ordered a certain washer and dryer, but they don't go together. So I had to send back one of them and get another that was compatible. Because in my home, I have to stack them up. So it was a lot of pain for me. I had to give them a restocking fee to send the washer that I had to send back and then order a new one. But the more painful is communicating with them on the phone because they keep you on hold for a long, long time.

The service has been good to excellent. 95% of the things have been covered, and whatever is covered is in the contract. There are a couple of contractors that are not so good. But most of them, they've been great to work with. Everything was fine. They responded to all of my needs. I sent in a claim for the garage door and told them that one of the springs broke. They called the people and then the people called me. They came and fixed it.

I call their number when I submit claims and they write it up and I get a number. If I tell them I want a particular person, they would do that. It costs 100 bucks every time somebody comes out, though, whether there's anything wrong or not. But the tech I've had was great and personable. I asked him to look at something and he told me what I needed to do. If they come back out, I'll have them replace all the seals and little things inside the faucet.

The tech came out the next day after I submitted the claim. The contractor had to wait for the motor to be ordered, and the tech came back two days later. The only time I had an issue was the contractor cleaned out a line above my tub and rinsed it, and it clogged the line. So, I had to get a plumber, but American Home Shield reimbursed me for my fee. They made right on it. I'm glad that I got AHS. If anything breaks, I don't have a $4,000 air conditioner I have to replace. They would replace it for me. So, it's a peace of mind.

FNA came out for my freezer, my dryer, and my washing machine. The most recent was for the washer, and it was a total. So, we ended up getting a replacement. American Home Shield's website was very efficient. It's pretty easy to use. I've used the website a few times for claims. I put whatever the appliance is, I pick the brand, I pick whatever the problem is that I'm seeing, and then I pay the $100 deposit, and they assign somebody. They say that if I don't hear from them within a certain amount of time, I can call them. I ended up having to do that with FNA. Almost every time, I had to call them first but after I contacted them, they were very quick.

We had a claim for our washing machine, and Sears came out. They had to order a part. They replaced the part and everything went fine. Everything was taken care of pretty fast. They were great. Everything works fine. The other time we had to use Home Shield was for a refrigerator. They tried three different companies and they were all pretty shady. That experience was a nightmare. It took six months to fix the refrigerator. They kept passing the buck to the next company. The first two guys didn't know what the problem was. Then Home Shield got an appliance company locally to finally fix the issue. Those guys got it fixed right away. Other than that, we've been happy with everything.

The same vendor that fixed the issue that we had recently came out originally on another issue that we had, and it took him two trips to try to fix this part which we knew was difficult and it never could be fixed. So, they replaced the whole appliance without question. That was nice. But when I called American Shield and spoke to the representative who was supposed to send me the correct vendor who could actually repair my machine, he barely spoke English. He didn't understand that this vendor doesn't repair this machine. And we gave that tech person the model number and name.

I put claims in online and it's kind of a mixed bag. I like talking to people and I like knowing they understand what I'm saying because sometimes people don't really grasp what you need or sometimes you need to say a little more than the 200 characters you're allowed to put in. But being able to put in claims any time of day or night really quickly when I'm working or something like that is helpful. I kind of wish that I could do it either way.

American Home Shield explained my questions to me. They answered what I needed to know, so I was able to make my own decision about what I wanna do. The guy from Greendot called me within 20 minutes. And he came out the same day. When he first came out, he said there was a little device that was broken. So, he tried to fix that. But that didn't fix it. So, I had to call him out to come back the next day. He bought the actual part, brought that in and fixed it. And he was done within a few minutes. And then it was done. It took a couple of days to get it done because of that, but no big deal.

I'm very happy with American Home Shield, which is why I pay that price every year. I call in my claims, they assign somebody, I pay my service fee, and somebody comes out and takes care of the problem. It's been a very good experience.

The dryer wasn't working and it was overheating. I had somebody come out and the tech showed up too early and I had to leave work early. Then, he didn't fix the problem. I called AHS for another appointment and the same contractor came up. I called back and told them I want someone else. The new contractor is coming out on the 27th.

Submitting a claim with AHS has been quick and easy. Even if it's the middle of the night, you can get online and go ahead and post it. They have been very responsive and attentive too. For our recent claim with AHS, when you tried to turn the air on, only heat would come out. We turned it off and opened the windows and called American Home Shield the next morning. They said Myers would be out on Monday. The techs came out and they had to order a part. They got the part ordered, came back out and took care of it, and all is well. But we had to pay out of our own pocket for the Freon, $1,500, ‘cause AHS covers a little bit.

My other property had a water heater problem. Patrick Murphy Plumbing came out. The sump pump was inspected. But then it didn't work. But Patrick said it worked. He tested everything. The tech was professional and fast. Everything's working well now.

They replaced my air conditioning unit. The techs came on a Thursday. They were back here on Tuesday with my unit. The techs were nice and good. Whatever AHS says, they do it.

When the techs came and did the piping, AHS didn't cover anything. I was a little annoyed. I told them, “Then what is covered? This is the second time we have something done, and it's not covered.” I said, “Is it even worth having insurance?” They commented, “That's up to you.” I'm thinking about canceling AHS for another insurance company.

It was easy to have somebody come out and look at our fridge and washer, and see if they could fix them. Unfortunately, both my fridge and washer were so old that they were unfixable. They gave us a Lowe's gift card and we went to Lowe's and got what we wanted.

For our recent claim with AHS, we had a damaged ice bin in our refrigerator. They got the part, they called me, and then the tech came by the next day. One thing that I really appreciated was AHS contacted us when it was time to renew our coverage because time goes by, you're not always up to speed.

I had an issue with my AC unit, the technician has recommended a full unit replacement. AHS has covered part of the service but is not covering the re-instalation of the wiring/tubing between the coil and the compressor, the vent and drain lines. Without those it is impossible to install the unit. Besides of not covering those items AHS is charging me $2300 for those, this should not cost more than $500. I've called multiple times requesting an explanation for the high cost from the service provider which told me that this is determined by AHS. I've also called AHS multiple times but they simply have no explanation for the cost. I've tried to request a cash-out option so I can hire another company and reduce my out of pocket cost but AHS has ignored my request although this is my right according to the contract.

We have an older air conditioner and heater. It was not heating right. I called American Home Shield as I always do and asked for a repair. The process they have is understandable and okay. But, I have a rough time understanding the people to whom I'm talking. But someone with A-US Air called and said they'd like to set up an appointment, that they had a repair request from American Home Shield. The technician told us what he had found and how he had repaired it. And if there was any other problem, to give them a call.

I am completely 100% satisfied with American Home Shield's service. I just go online, request a service call, pay their fee, and the guy shows up the next day, most of the time. The repair guys are all very professional and knowledgeable about what they do, and I haven't had a single problem with them. They're fantastic, very personable, and clean cut. That matters to a lot of people.

AHS can help you in a bind, but sometimes they don't want to help you. When I had to change my hot water heater, they put some modification into the house and they didn't cover the house at all. So, I had to pay out of pocket for those alterations, but I was happy that I was able to get my thing replaced. I also had to do AC work and I did a lot of repairs with them. The service is a quick solution when you have an issue. You call and they call the contractor out for you. But sometimes they try not to cover everything that's involved with them with the service. But overall, it's pretty good, especially if you don't want to do the work.

I had low pressure on my pump, and it wouldn't even run my pool sweep. The contractor was gonna replace the pump on the pool then charge me a $150 fee. Because even though, allegedly, the pump is covered, they don't pay to cut the pipes and put it in, which didn't make a great deal of sense to me. If you've got a covered item, why wouldn't American Home Shield pay to install it? American Home Shield is consistent in their logic and what they do, but it's always a long wait and a bit of a job to get ahold of somebody. They never give us any information on the contractor either.

Submitting a claim online was very easy, and Integrity Air contacted me within 24 hours. American Home Shield has sent them before when we’d had problems, so we know them. The visit took a couple days, but that wasn't unusual. They fixed our air conditioning unit and it went very well. The technicians were very good. They diagnosed the problem quickly. They found a clog and took care of it. I have recommended American Home Shield to family members. It's a good idea to have the protection.

My master shower faucet was leaking, and I stood there and watched while the repair man did the work. Our interaction was very good, and the quality of service provided to me was a 5.

Everything's always worked good with American Home Shield. I had a claim for a microwave and the techs had to order the part and changed it out. Also, my washing machine was leaking water and the tech took the top of it and it was a really simple fix. They were good guys.

We had AHS 37 years ago at one house in a rural area. Since we were in a rural area, AHS operated a little differently but we had a good experience. In the last five years, we're in a more metro area and we've had all really good experiences with AHS as well. The techs have been really friendly and they got the job done in a timely manner. Everything has been covered per contract. With the warranty, I have peace of mind knowing that it's there for whatever the deductible is and that things are covered. The last three times I've used it, if I would have called myself, the cost probably would have been twice what it cost for a service call.

It's very convenient and reassuring to have American Home Shield. My experience with them has been very positive. It's nice to have issues taken care of and be able to not have to figure out who to call. We got our water heater replaced. Their website was very useful and the techs did a great job. We were very pleased. We ended up having another problem and again, we put it online, got a response and got that taken care of.

We've recently had an experience with American Home Shield, which was lovely. It went very well. They replaced a dishwasher. The appliance came within a week. They first identified one company that came and took a look at it and couldn't take the old one out. They said it was too difficult to take out. It seemed very strange, but then immediately Home Shield found another company, and they were wonderful. The first one was rubbish.

There was a leak under the toilet because it was all wet. Kyle's Plumbing did not put the gasket in right. Then I had some water splashing out of where my washing machine goes into the hole. I don't know what the problem is, but there's probably another problem because underneath that area, it is still wet. I know the guy put that gasket on really well, but it might be another pipe that is leaking. I didn't reach out to anyone because I figured I'd have to pay another $100. The second time they came out was just a couple of weeks ago because it’s something that may have been going on for a long time because I've got dry rot under there. I really need to get the leaking stopped so I can repair what's going on.

I've been pretty displeased with the folks who come out to service our AC units. I find them unreliable and not great. One contractor always gets assigned and it is what it is. There was an issue where our dryer went out a year and a half ago and the service provider drove by the house and never stopped because they couldn't find our house number. They wouldn't come back and it ended up being a long drawn-out process of trying to get Home Shield to reorganize things. They wanted to charge me a second time for getting the dryer fixed. I was absolutely livid. Other than those, I've had good experiences with the plumbers that have come out. Also, almost every time I've got an appliance issue, Sears comes out and I've been really impressed by the service I received from them.

In one of the bathrooms, the control in the bathtub had broken. I submitted a claim online and there was some information that came that said that AZ Remodeling and Plumbing would be here on a certain date and that they would follow up with a time. It was a fine experience with the contractor. They had to order a part and came back two weeks later to install it.

Submitting claims online works really well. It's pretty clean and painless. Typically, they go ahead and take your copay right there and so it's all set up. I don't have to deal with paying the contractor and then, they come. Also, I'm in contact directly with the contractor. I had a claim where they had to come back out and they told me to go online and reactivate it. I did and they came back out the next day and made it right. Having AHS on speed dial seems to be a real benefit. I suggest it to my friends and family because they don't need to be paying crazy prices when their washing machine goes down. It's well worth it.

My bathtub was not draining. I submitted a claim to American Home Shield. A company came out, and they dumped a bunch of chemicals and then snaked the drain. It made the clog worse. So, American Home Shield had to send out a different company, and they resolved the problem. They did say that with what the previous company did, there's a chance that they may have caused a leak, and we have to keep an eye at the basement ceiling to see if a leak propagates. So, if that does happen, then I'll be calling the company and AHS to see if there's some sort of coverage for that since that was out of negligence of that previous company's work. Overall, AHS is straightforward to use.

We had two incidents that happened side by side of each other. The first instance was our dryer. All of a sudden, it wasn't drying at all. I put in a request to American Home Shield for someone to come check and see what was happening. I got a call pretty quickly from someone that was indicating that they were hoping to get more information about it. I told her what was happening. She sounded like she was working remotely, and I could hear a rooster in the background that was kind of loud and interfering with our phone call. She herself was very appropriate, kind and super helpful. It was just difficult to hear her sometimes. She asked if she could do a video call so she could see a few things about the issue we had with the dryer. I agreed to that. She then did a video call. I showed her what was happening. She said somebody needed to come out.

The contractor came right out and they did their job. They did it all that day. AHS seems to be a great thing to have. It's well worth it for those who need it.

We had an issue with our oven. We called Home Shield and they sent us some optional replacement suggestions. The technician from them first came and they said that it could not be fixed. It's a JennAir appliance and it's a higher end appliance. So, he couldn't find the part for that. They gave us an alternative. They had sent a few other appliances matching the original one. Right now, we are at a point where we are trying to find the exact match because we don't want to break the cardboards to fit the wall unit. The measurement part was frustrating. As far as AHS, they are great. When you call for help, they are very good about that. I have no complaints about them.

I put in a claim for the range and three days later, American Home Shield had someone out here. The tech was very polite. But one of the problems I had with American Home Shield is the monthly rate drastically went up. I wasn't pleased about that.

AHS has been consistent in terms of providing warranty services. I had my microwave go down one or two times and they've been able to help me out. Also, I had sink back up that Wicker Installation came out for and they were able to fix it. They were very professional and I'm gonna use them again. It has worked out pretty good in my favor. I just want AHS to keep the price same and not raise it just because I've used it a couple of times.

The motor in the garage door engine had gone bad. I filed a claim and Smokey's Garage Door came out within a week. The tech was helpful, pleasant, and really proficient. He was done really quick. The easiest thing with AHS so far has been renewing the policy when it came up for being due a year. I like that a lot.

AHS has been very cooperative with any issue I brought them and the response time has been very good. Also, the techs have always done the work that was contracted and done it satisfactorily. On our very first night in the home, we had to call because we ended up having a water leak from our main bathroom down into our basement. AHS got somebody out here pretty quickly, was willing to work with the claim, and took care of it all. The only issue I have with AHS is with this latest claim that they are denying. They say it wasn't covered.

I had a plumbing claim and the plumber that American Home Shield sent out stunk. The plumber charged 200 some dollars just to pull the toilet and they didn't turn around and bill American Home Shield for the work after that. American Home Shield wouldn't pay it so I had to pay for not only pulling the toilet, which I agreed to, but also the repair. When the company said that they had to come on and do a whole bunch of work underneath the house, which was gonna be another $800, I found somebody else.

American Home Shield's service has been great. I have peace of mind knowing that my stuff is gonna get repaired if it breaks. I had to use them recently for my HVAC and washer. I paid the deductible. They sent a technician out, looked at it, and then they called with a scheduled time to come back and fix it. I would recommend AHS. It's a small amount of money a month, but it saves you a lot of money at one time.

I always liked that when things break down, American Home Shield could fix them for me. Some years, I hardly use them at all but it's a good little insurance to have. Big items even it up a little bit. I've had AHS for a long time and I try to tell people to get that because they'll never know when things will break down. I had this toilet that was running water all the time and the contractor fixed that and replaced certain parts in it. The tech was great. He was very young, but very professional.

American Home Shield has been great. But we did not understand that if we had somebody come out and there was any part of the repair that included a replacement, it's not covered. We ended up paying for a plumbing claim because there was one piece missing and they were like, “Now it's a replacement. Not a repair." Also, we have a claim for the AC unit and it's been really confusing because there are three companies involved in this replacement. The replacement is not covered. However, RightTech, the company we're working with did let us know that there were discounts and we were able to get those. But when I spoke to American Home Shield, there was a lot of confusion with their intake reps. We have been going in circles for almost two weeks now between American Home Shield, the company providing the replacement parts, and the company making the service.

American Home Shield has been great. If anything in the house breaks, we know it'll get fixed in a timely manner. You just enter a claim online and it's usually less than 24 hours they give you a company. Then, that company will call you to set up an appointment. The techs are usually on time and get things fixed.

AHS has always been helpful and friendly. Recently, the freezer in the refrigerator wasn't working right. It was freezing up and there was ice in the freezer. Passion Service Pro came out and they couldn't fix it. They had to get a second opinion to see about having it replaced before they submitted for it to be replaced. Mars Appliance was the second opinion and when they came out, they determined that it couldn't be fixed so the refrigerator was replaced.

I've had a fairly good experience with AHS. But recently, I've had several incidents where I wasn't satisfied. I had two issues. I had to have my food compactor changed to a new one, and I had to get my dishwasher worked on because it wasn't heating up and cleaning the dishes. But to me, those are both plumbing issues. First off, my bill has gone up from 50 dollars to $77 a month. Then, when I talked to the lady about it, she said I had to have two separate work orders for these two items. She said one of them was something else and the other one was plumbing. I tried to get more understanding out of her but she was very short and curt.

Our washing machine had all kinds of issues. It was getting hung up. Then my dishwasher was retaining water. We also had an issue with a dryer that the techs said they fixed but was still not working the way it should. It was three different things, but it was one repair person, Accent Appliances. The tech came in and for the dishwasher, it was just a line that was clogged. He did that quickly. For the washing machine, he said, "Oops, I don't have and I may have to come back." I said, "That's not an option." He called another guy. One worked on the washing machine and one worked on the dryer. It was impressive. They pulled both those units out. But he had to come back out twice for the washing machine because it was a more detailed job, the dryer and the dishwasher worked almost immediately.

AHS is dependable. We had a problem with the dryer. It was making a lot of noise. We submitted a claim then somebody called me. They said, "We are gonna be in your house between 8:00 and 1:00." Then the tech showed up. He was good. He told me what the problem was. He said he gonna replace some parts and he came a second time to do it.

American Home Shield sent Budget for my plumbing claim. It was handled immediately and the solution they provided worked. So, we don't have that issue anymore. The tech was professional. He had adequate knowledge about the job. I had an issue prior to this one. It was the faucet in my upstairs guest bathroom. We had conflicting information about how to handle the scenario. They had sent someone over. The person misdiagnosed the issue, and they were talking about having to break our wall. Then, they weren't going to get to it until a week after. So, we had called to find out if we could get somebody else to come look at it.

I had a great experience with AHS. They made everything super easy. The partners that they were contracted with did a great job in diagnosing my problems as well. I had a leak under the home in one of my rental properties. Prime Plumbing Services came out and I was pleased with them. They had good customer service.

For the most part, doing claims with American Home Shield is okay. You go in and submit a request and things seem to happen smoothly. The challenge is if you need to change something or if you need to cancel an order. It's almost impossible to cancel an order. There's nobody to talk to in person. The calls get routed to the Philippines. Changing an order has proved to be very challenging. The pricing model is a little questionable, but it is what it is. You pay 400 bucks a year, and on top of that, there's a co-pay of 100 bucks every time you need to call somebody. So, I sometimes question the value of the 400 bucks a year. Other than that, having the service is convenient as long as everything works, and it has for the most part. It is fairly comprehensive, at least on paper. I've never had to use most of the services, but the coverage is fairly comprehensive.

I was having an issue with my heat pump. I used the online website portal to file a claim to American Home Shield. Service One Air came out the next day. They were fabulous. I would highly recommend them and want to work with them again if I did have issues. With AHS, I have peace of mind and I do not have to do a lot of research to find a contractor or someone to come out. It's pretty much whoever comes up through the request that's kind of who I have, but fortunately, I've been very lucky with the provider. So, that took a lot of consuming research and all of that off my plate.

In case something breaks, it's a lot cheaper to have the AHS warranty than having to replace it myself. I like their online booking and that it's easy to file claims. I recently made some for my microwave, washing machine, and air conditioner. I got the same technician for my washing machine and microwave, and he was awesome. The microwave was replaced and the washer was fixed. The air conditioning guy was good and quick. The air conditioner had a clog and it was fixed. For these claims, I paid my initial call fee of $100, then everything else was covered.

I've been with American Home Shield for quite a few years and they have improved their service throughout the years to include a new program that they have. I like the process of submitting claims, especially doing it online. Recently, my air conditioner went on the fritz and American Home Shield offered a program where I could upgrade my system. So, not only was I able to upgrade my system, they also gave me a credit for what it was going to cost to have it fixed. For less than $5,000, I was able to get a four-ton unit inside and out. I have utilized them throughout and for what I pay a month, I've received more benefits than what I'm paying into. So, I tell everybody about American Home Shield.

American Home Shield is extremely difficult to deal with. They will go out of their way to not pay for an item. If we have a problem with one of our appliances, it's never an issue getting somebody out here to look at it. They always send somebody out and charge us that $100. The person comes out and tells us what the problem is. If it's something that's cheap to fix or quite a small part, they're great with that. But any time where the people they send out says, “No. This appliance is burned out and needs to be replaced," and that's happened three times, their response has been, “We can't get you that item. It's on backorder. It's gonna be months. So, the best we can do is we'll pay you half the cost to buy a new one.” It's a hit-or-miss as to whether you're going to get good service with them or not. You end up having to pay a couple thousand dollars to replace an appliance that you think is covered under their warranty.

The first guy that showed up couldn't service my heat pump because it was a Lennox, a high efficiency system. They weren't qualified to work on it so they just had a cursory look. I had another minor issue with a plugged drain line. They took a minute and unplugged that then left. They said they would get back in touch with me and that they would recommend a Lennox trained technician.

American Home Shield's service over the years has mostly been good. It has been straightforward. The service people are great. It's the customer service at AHS that is, most of the time, difficult to understand. They should have US-based communication so that people like me who pay these high fees to have the service done could understand the customer service people. But having them is a no-brainer. I save on any major repairs.

American Home Shield's response time is good. The dryer worked, but it was not heating. The tech inspected the appliance and he knew it was the heating element. He told me he would order it and it would take some time to get there. But lo and behold, in two days, the part was there, he came and fixed it, and I had a working dryer.

The technicians that American Home Shield sent out wanted to charge me an extra amount to replace the item that was broken when I already paid the service fee and the annual fee. They would not leave the house without me writing them a check. So, it took me six to eight weeks fighting almost every day in order to get that taken care of. And they didn't reimburse me. They just put it on there to where I wouldn't have a charge on my next service fee. But the problem with that was, if I didn't have a service fee, I have to talk to different people every time I call. So, we would have to rewind, rerun everything that we have been talking about for the course of the problem. I changed one time because the same coverage was $200 difference in price point. But I started having problems getting a technician out here in a timely manner. That's why I went back to AHS. But they should have more coverage with less price.

American Home Shield's service has been fine. And the techs have been great. I'm able to get things fixed that I need. I would recommend AHS.

Submitting a claim is a simple process overall. I call, make the claim and pay the deductible, then a contractor from a local area comes out and evaluates everything. The contractor estimates the repair and sends it back. If the home warranty company approves for the repairs, they go down that route. If they prefer for someone to just get a new device, then they'll reimburse them for whatever the coverage of the amount they decide. With American Home Shield, I have peace of mind if something ever decides to go awry within the house, and they have always sent out reputable people. I also went with other insurance companies and it was lackluster, to put it nicely, in comparison to American Home Shield.

Antech Appliances came out recently for the refrigerator. It was starting to leak at the back. The ice maker froze over and there was something that the repairman had ordered. He came two days later and fixed it. It was not the first time I've had to call on that ice maker. But since I got American Home Shield, their contractor will come fix it for a flat fee. It's 75 for me and that's very minimal when something breaks down. American Home Shield gives me peace of mind for unexpected repairs. So far, they've been good. I live in a high-rise and they couldn't find a plumber. They said, "Go find somebody then submit a claim." I got the money within a month.

After making this review, they had somebody that can actually help me. They were able to make arrangements to get another company out.Hot water plumbing hero came out and fixed everything all in one day. Where the other company kept giving the run around not answering my calls. If American Home Shield can just transfer us to other departments that can actually do something when we have problems , they wouldn't have any bad reviews. Overall they are good, you just need to make a review for you to get somebody that can actually help you.

I had guests and needed plumbing services. The gentleman that came through American Home Shield had to get on the roof. I liked the fact that he put me on with American Home Shield so that I could hear them say that it was not covered. I understand that it was not covered but my understanding was the service was $375. I wrote a check for that. But I paid $100 for the call so it ended up costing me $475. The policy is 900. The price increased significantly. For something I don't use that often, it doesn't make sense. I'm probably gonna cancel it and ask for a refund of money. I was an employee relations specialist and consumer advocate for many years. American Home Shield should have more ownership. They should have realized that I paid that $100 fee and provided an offset for return.

I had claims for the hot water heater, the washing machine, and the furnace. My experience with American Home Shield has been positive. But I had to pay something to bring my hot water heater to code. Other than that, so far, so good. Whatever needed to be done, the home warranty worked. You pay the fee a month, but it gives you comfort to know that if something breaks, they'll have someone fix it.

I like that AHS fixes my stuff. I don't have to search for a service contractor. For my recent plumbing claim, the tech was in and out quickly and he fixed it correctly. But I have a big claim. The appliance guy broke our valve and water leaked under our carpet floor into our cabinets for five days. The adjuster came out. He told me that I need the same flooring. But I haven't heard from him. But it hasn't been bad with American Home Shield. We've had AHS for 18 years and mostly, we've had good experiences.

The price went up this year but I wasn't notified that it was gonna increase. Sometimes, the communication back and forth is hit-and-miss. AHS is subcontracting to the repair companies, and the repair company is supposed to reach out directly. But the repair company has a different communication model than the website. You can't go to the website and find out exactly the status of the subcontracting company, where they are with the process. It's always a matter of, "We've assigned a contractor. This is the contractor's phone number. They're gonna be reaching out to you." But it's not on the site when the subcontractor will reach out. There is a contact listed for the subcontracting organization and that leads an end user with the likelihood of reaching out on their own before the contractor even knew that they were assigned.

I put in a claim with American Home Shield and techs came out. They diagnosed the issue, came back, and they replaced my compressor. They said that the fan motor might be going out on my unit as well. Initially, I set up my claim over the internet. But once my unit stopped cooling two days later, I called the company and they rescheduled me. The motor for the condenser went out and the fan went out two days later, so they had to reschedule me so they can come back out. That was something they diagnosed before, but they were like, "Home Shield won't cover it unless it really goes out." It really went out that time.

I had a company come out through American Home Shield to clear a drain stoppage. But they weren't able to clear it. They also left the house messy and they were a little bit rude, so I called American Home Shield back to have it done a second time. I asked if they would send someone other than the company that came the first time, and they did that. But the one that came, I thought they had it fixed, but it's not fixed, so I have to call them back. It was working when they left, but three days later, it just stopped again. But they did a great job. They were also nice. American Home Shield also went out of their way to make sure that we got somebody that was better than who we had the first time.

My outside storage wasn't working and I had a couple of sockets in the kitchen. The electrician repaired one socket in the kitchen that was connected to that circuit. But the other one, it didn't get repaired. They were connected together. The guy that came out for the second opinion rechecked it. He explained to me what he thought it was. He was much more knowledgeable and helpful. He submitted the claim to American Home Shield but they didn't do it because they thought it was underground. But it wasn't. I wasn't very happy with that one.

Our toilet stopped flushing and was leaking from the wall. American Home Shield sent out Evans Plumbing and they were there within 45 minutes of when I originally put in the claim. I hit submit on it and my phone immediately started ringing. The guy said, "I have a guy over in your neighborhood right now. Do you want me to send him over?" Their guy replaced some valve and then dealt with all the backing in the toilet. I mentioned to him while he was there that we had an issue with our downstairs toilet too where it sounded like an airplane taking off. It was crazy. He looked at it and replaced stuff there too. It was amazing. All said and done, the whole process took an hour and a half in total. It was so fast. I was expecting two to three days. The toilet has been perfect since they were there. American Home Shield has been awesome and I'm super glad that we got it. I will do it again. Do this home warranty because it's gonna save you a lot of money.

We have used AHS for a while, and almost every experience has been the same. We requested service two weeks ago for a leaking dishwasher. The company contracted with American Home Shield contacted me three days later and advised me they didn't have an appointment time for two weeks. I advised of the urgency, and I was told that was the only option available. I contacted American Home Shield for alternatives. None of them could help us any sooner. In the meantime, multiple cabinets have been completely saturated with water and are no longer usable. I saturate multiple beach towels daily, Trying to keep up with the water leaking. We were told. We were told, "Why don't you turn off the water?" Well, our dishwasher piping is welded into the water supply for the kitchen, so wholly shutting it off is not a good option.

My toilet was clogged. After making a claim to Home Shield, someone from Soul-Utions came out within an hour or so. We used this company in the past and they were terrible. But they must have gotten new people because the guy did a very good job. He cleaned up after and was very professional. Sometimes, I go back and forth with our home warranty because I would sometimes like to pick my own people that I want to do the work. But my husband really likes Home Shield. It's just I don't like how the service fee went up. It used to be $75 and now it's 125. It used to cost us like 50 bucks a month and now it's $85 a month. It happened because we used the service a lot and they were like, “We're not making any money on them so we're gonna up their prices when their contract is up.” All in all. if you have an old house and you're a new homeowner, a home warranty is probably a good thing to do.

Once American Home Shield puts you in touch with a reliable company, they're good. We had a furnace issue last month, and American Home Shield was able to switch me to a reputable company who came out there and got the problem fixed. We had a television go out, and that was covered under our policy. They delivered that two weeks ago, but it came in broke. They're supposed to deliver me another one on Thursday. I called and scheduled five times last spring for a central air check. The contractor was no call, no-show all five times. I told them I'm a heart and lung patient. I need my central air working. I was told I couldn't switch. That's been a year now, and I still haven't got that AC checkup.

We have this big water spot with a little bit of black mold and I didn't know where it was coming from. I called American Home Shield and they sent out Air Pro Master. The cartridge had to be replaced in the master bath and the guy did that. But that wasn't the problem at all. The main drain pipe from the master bathroom had a crack in it that was causing the leak. He fixed the thing but he was supposed to come back and put another piece on and he never did and I was irritated with that. So, I had to call American Home Shield again because I had to make a claim with my home insurance because of the water damage. AHS had somebody come out and they cut a hole in the ceiling and figured out what the problem was, which was a leaky pipe. So I had to call AHS again and pay another $75.

AHS refuses to honor the service they're selling. I Scheduled A/C service 2/16/23 which I had to pay for service call on top of the cost of the warranty; payment that the provider did not receive. Today is 4/11/23 and AHS still have not approved the work which is fully covered under my contract. Every time I call I get the same story, "still under review." How long does it take to view some pictures, approve it and satisfy a paying customer. I have asthma, my brother has bronchitis, lung and breathing issues, plus 3 senior dogs in a house with 87 degree temp for weeks. I don't want empathy, or apologies; I want my A/C fixed.

The refrigerator quit working. First, a technician came out and said he doesn't work on a closed system. Then, another technician came out and ordered a bunch of parts. Then the next technician came out and found a hole in one of the refrigerant lines. They replaced the compressor and some of the refrigerant lines. I also called to have the air conditioner serviced. When they did the inspection, it was too cold for them to test the air conditioner. I wanted the air conditioner tested, so I paid $100 for a technician to come out through American Home Shield. He went up in the attic and checked up there. Then he went outside and checked the electronics, but he wasn't going to rinse the coils off. Every time I've ever had a service at my other house, they've always done that. He knew I wasn't happy about it. He rinsed off the coils but just with water. Most of the time, they'll use an acid wash. He reluctantly just hosed it off which I could have done myself. I paid 100 bucks but I can get a service like that for 40 or 60 bucks. The service could have been a little more thorough.

Our sink dropped out of its place down into the cabinet. American Home Shield sent F6 Plumbing. They were very nice and professional. They came out and replaced a shut-off valve for the dishwasher. They couldn't reattach the sink so we had to get somebody else to do the sink. We got Lowe's to do the sink and I'm still waiting for American Home Shield to send someone to install the new dishwasher that was delivered about two weeks ago. They're supposed to come out tomorrow and install the pipes to the sink. So, then that dishwasher needs to be installed after they get that sink installed tomorrow. I've always been happy with American Home Shield. I've had good luck with them all along. I was a little bit disappointed they didn't cover the sink, but then on the other hand, I can understand why.

I have a second home and I had a claim for it. The AC unit needed to be either cleaned or replaced. It was a lot of things. American Home Shield sent out two contractors. Apache was the first one. And then the second team went out there and they said, “It does not need cleaning so we're gonna eliminate that.” I knew it didn't need that because I just had it cleaned a year ago and they never said anything about it needing cleaning. The bill that I was supposed to pay out of my pocket was gonna be $650. That was stuff that the American Home Shield said they did not cover, which is the cleaning and some other stuff that Apache had identified. They were just overcharging for stuff and trying to get an extra fee out of what was going on.

My air conditioner was dead. This is the first time I've had to use American Home Shield. The techs were pretty good. They replaced a lot of stuff. I don't know exactly what, but I know I had to pay for the consumable items like the Freon. With this experience, I would use them again.

My pool was leaking around the pump. I called AHS and filed a claim. The tech came out. He thought it was one issue, but it turned out to be a totally different issue. But he came back and he was out fast to fix it. The leaking was from the motor about ready to go out. It was too much for the motor. So he replaced the motor. It's working great now. The tech was awesome and was very accommodating with my time. He came to my house when it was convenient for me. However, I had problems where the contractor took four months to fix my doorbell. I also had problems when they had to put in a new AC. It took all of July, August and September before I had AC again. But my dryer and dishwasher were fixed right away.

I put in a claim a couple of weeks ago. My AC unit made a weird noise. I did it online. I looked at what my plan covered. It has a request-a-service icon on the right side. I clicked that, explained what was going on. It's simple. Within less than three days, American Home Shield got a contractor get in touch with me. They came, looked at everything and decided that the unit needed to be replaced. They contacted AHS and ordered the parts. Another week later, they replaced everything. It was smooth. The tech came and let us know that we had a leak on the outside, which we knew about, but we didn’t know about the leak on the inside. He thoroughly inspected everything. And he said he would contact AHS, which he did. I also did. It was a good experience for me. AHS is worth getting, especially for major repairs.

I had a claim for my water heater that was terrible. The contractor had to come out three different times to get the job done. The first time they came out, there was water leaking on the side of the house and they figured out it was my overflow. The tech fixed the overflow. Then, it started leaking again and he came back the second time to go out and find my pressure valve. He found the pressure valve and said it might be it but he couldn't get the screw off. He didn't want to turn the screw because he felt like he was gonna break it so he said he was gonna get back with AHS if it was okay for them to fix it.

We've had so many problems. We had lost all our food in the freezer that's affiliated with the LG refrigerator. The first tech only took five minutes to come into my home. I told him he had to have a mask on and he didn't look too happy with that. He did not do a quality job of determining what the problem was. He just opened it up, looked in it, and said, "It's ice stacking up." Then, he walked out the door. I didn't understand why he didn't fix it. I said, "So you come and you're out of here in four minutes, sir?" He just kept on walking. So I called American Home Shield and spoke to a manager. I said I was not pleased. They found another company, AHR Appliance Repair and their tech was on time.

With AHS, if something major happens, we won't be financially stuck in a rut with a huge expense that we're not prepared for. Recently, we had a claim for the dishwasher and the techs are waiting for a part to come in. But, we had a contractor that AHS should not do business with anymore, Pennington. They don't communicate and it took me weeks to get an appointment with them. Then they just put me on the calendar without even asking me if it works for me and I got a text. They say, "Reply to the text," which doesn't work. If you try to call, they don't respond to that. I called AHS three times and I finally got a response from Pennington.

Recently, I had problems with my toilet filling up. I had a pretty good experience with the tech. They resolved the problem. I like AHS's service but they keep going up in price every year. Also, I had problems with them fixing my air conditioner. It was 2,700 and they told me I had to pay for it as it wasn't covered. Other than that, they've been pretty good.

My clothes dryer was operating but not drying because it wasn't getting warm. I called American Home Shield and a technician came out. Everything was great. We got a notification when he was on his way and it was accurate. He arrived right on time. He was very efficient. He examined it and came to the conclusion that it was a bad coil. It had burnt out so he changed it. So far, so good. I did not have to buy a new dryer. I only had to pay $133 for the service call.

I've had one claim, which was on an exterior furnace, and that was handled very promptly and well done. The tech was great. He called me within hours and scheduled an appointment then he came out, fixed it and pointed out some other stuff that I might need to look at. Having American Home Shield gives me peace of mind, and so far, I'd recommend them.

I like American Home Shield because they get everything fixed right away. They call a person, they come out and fix it, and it's good. Recently, our dryer wasn't working. It was making loud noises, and the repair man came out and fixed it. He was nice about it.

We've used American Home Shield a handful of times, but the times that we've used them, they've been very beneficial. They sent Lake Area to come and fix our dishwasher and one of the knob stems that fell off of the front of our stove. They were very good. They were out here really quick. Then, we had to wait on the parts. It's nice to have AHS. It's affordable and to me, it's a nice blanket. It was worth it.

I did a claim for my air conditioner. The service company that American Home Shield gave me did not answer the phone call for two hours. They said they were open half a day Saturday morning. We must’ve called them 10 times from 10:00 to 12:00 because it was getting very hot very quickly here in Houston. But nobody answered the phone so I called American Home. One of the reps called the service company twice and he could not get an answer. I called back again and this other lady called the service company three times and could not get an answer either. I told the rep I didn't want to use this company and that they needed to assign me another company.

American Home Shield sent Reliable for our washing machine. They came out really quickly when we reported the claim, but then they had to order a part. It was about 10 days when they came back out. Overall, AHS is very thorough.

I had a leak under the house of a pipe. I called American Home Shield, and Plumbing Enterprises came out and fixed it. They had a cancellation, and they were able to come out within two days. As far as AHS, I've only had one issue which has been an ongoing issue since the 1st of March with a different service. It's taking a very long time to resolve. I had a gas furnace that had a leak. My carbon monoxide detector went off, and we had to leave the house. Emergency services were called. Then the gas company came out, and they shut off the gas. Then I called American Home Shield, and they sent somebody out. It was in a couple of days.

My experience with American Home Shield has been good and consistent. For $100, somebody comes to fix your stuff. I did a claim for my stove and someone came out after a couple of days. My wife said they were good. The stove is still not working right and they have to come back and do something else.

When they called to sell me more insurance, that was pleasant. I also had the house rekeyed and that experience was fine too. But it wasn't clear that it was only six keys and our house has a bunch of doors. Other than that, the rekey tech was very friendly and she communicate very well about when she would be here. She rekeyed the front and back doors. She also gave us good advice about our locks and explained that even if we rekeyed every door, our doorknobs are generally unsafe. So we will buy other ones.

The last few times, it's been the same service guy. He's very informative and professional. But I just had a problem with American Home Shield because they put up my premium from 60-something dollars to 80-something dollars. That was a big hike. Also, the service call fee went up to 106. Besides the rates going up, everything has been good. AHS is worth the money and it's convenient. It's time-consuming when you look for a contractor. At least AHS has a list of people who come in on a regular basis. Everybody they have recommended has been reputable.