American Home Shield Reviews

So far, the service has been good but the billing part is what I don't like. I can't go online and pay my bill. It has to be auto-pay and if I call about my billing, I'm calling some third-world country. I can't deal with anybody here in the United States. I don't feel comfortable giving my information to somebody in some third-world country. Also, when I make a claim, I have to do it online. I'd like to be able to call up. I'm considering changing warranties.

I was hearing a noise, and I was having an issue with a couple of faucets and the master bedroom shower. There's a lot of sediment in this area and some things were eroding. Something with the valve and the showerhead needed to be fixed. The service people cleaned out something in the sink, but the noise that I was hearing from the basement wasn't there when the gentleman was here the first time to even make the repair. So, unfortunately, we couldn't get to the bottom of that. Everything was good though.

Submitting claims with American Home Shield is much more seamless than with other carriers I've used. I'd recommend them over other home warranty companies. When I recently filed a claim for a clogged drain in my daughter's bathroom, the contractor sent me an email quickly. They were good.

I had a claim for the dishwasher last year. They charged me for something and I ordered that part. But the dishwasher wasn't working still. Someone came and fixed it but I still had to pay for the part that was ordered. I had to suffer for a week without a dishwasher. Recently, I had an AC claim and there was no issue. I just had to pay the deductible. The contractor was quick to respond. They came within a few hours. The next time, they came the next day. I got good service.

The GE dryer was squeaking really bad as the bearing went out on it and it wasn't heating properly. Two different individuals came out and they were both very professional. They knew what they were doing and didn't spend a whole lot of time trying to troubleshoot it. The first gentleman who came out took the plug off the machine and looked around in there a little bit. He tried to stop the squeaking there, but he realized that it was because the bearing in the back was bad. So he suggested to replace the bearings because even if he could get it to stop, it would start doing it again. He ordered the parts and when they came in, a different repairman came back about 10 days or so later. He put the parts in quickly and the dryer has been working fine since then.

I purchased this house so I requested American Home Shield for the rekey. The tech was very good. He changed the keys and showed me the process. I don't find any difficulties with AHS. They have responded quickly. I’ve felt very comfortable with them. It’s what I can suggest with other people as well.

Our toilet stopped flushing and it was draining really slow. We called the plumber guys out. It turned out the toilet wasn’t seated properly so that wasn't helping. And the previous owners had left a rag flushing the system. It was all the way down the pipes and finally got clogged up. But the guys were able to fish it out and flush out the line. So, it’s working a lot better. The contractors tolerated my husband sitting and asking them questions like an excited little kid. But they were very open with what they were doing. Any questions that my husband or I had, they answered them in an acceptable manner. And they explained it in a way we would understand. They were very professional and polite.

When I had to put in a claim, it took a little while to have an availability. But I understand that's a repair technician availability thing and not necessarily on American Home Shield. I had a tech come out for the AC and it took three weeks to get somebody out there. But the tech did great. He was friendly and he showed up when they said he was going to show up. He diagnosed the problem quickly and it turned out that it was caused by the capacitor and fuse of my condenser.

There was a leak under my sink. The tech fixed everything. He was very nice.

American Home Shield declined to pay the claim because they were stating there was an outstanding class action lawsuit against the company, Aspen Series BB evaporator coils. These class action lawsuits that take place, when the units are first installed, I understand. But the unit’s 17 years old. There was no disclaimer when I bought the house about the BB Aspen coils and about there not being coverage that would cover the air conditioning unit should something go wrong. I'm upset about that and I think it's wrong. There has to be a statute of limitations at some point. We have serviced the unit since we've been in the house for five years. This is not about the BB Aspen coil situation. This is simply about the unit being 17 years old and needing to be replaced. But I've had other issues where there were no questions asked. They’d done exactly what we were contracted to do.

My two refrigerators were not cooling. I called American Home Shield for a claim and they were good. The contractor fixed the refrigerators. I was satisfied. I worked with American Home Shield with my Vegas home. I moved three or four months ago. I would recommend them.

The heating unit was leaking. My wife did the claim and she said it was a fairly simple process. She called it in later in the evening and then the gentleman came out within a couple of days. So overall, the turnaround was fairly quick. The gentleman needed to replace a couple of things in the unit.

The microwave bulb went out. I used it anyway and then the turntable turned but it didn't heat. Three days later, it started working again. The tech said it was probably a short. He changed two switches and it worked for a couple of weeks. But then it wasn't heating again. Working with the AHS rep was fine and the contractor was great. I've also had a claim for an air conditioner that went out and they replaced the coil.

American Home Shield sent C & M and they said the problem was a burned-out plug. At first, the problem was that my stove was not working. When I first put the claim in, I told them about a stove. When the tech came out, he quickly pulled it out and said, "Nope, not that problem." He said it was an electrical issue. So, I had to call back because I was asking them, "Would I have to pay another $100 for an electrician to come out seeing that he didn't do anything?" Once he put in his diagnosis saying that it didn't have anything to do with the stove, that it was an electrical problem, AHS all changed it and fixed it for me so that they can still come out.

For my recent claim with AHS, it was a good experience. It was a leaking water heater and outdated. The work was done and it was done in a timely manner.

There were two electrical issues that American Home Shield sent someone out for. There was one where they came in when I first bought the house, and there were outlets that were out. In the second one, which was the latest one, two guys came out. They did a fantastic job. They identified an issue with the backroom and the left side of the house, and they fixed it within 45 minutes. They did a lot more than that. They came in and they checked around to make sure that there weren't any other issues. They were really good guys. Since I've been here with American Home Shield, I've done my claims online. It's a lot easier. It's been pleasant working with American Home Shield.

The dishwasher wouldn’t start. AHS assigned somebody who came right out. He fixed it the first time he was here and my experience was good.

They're nice and timely. The tech they sent was good.

American Home Shield has sent out good technicians. This last one was excellent, very professional and efficient. The garage door wasn't working with the opener, and the technician came out right away. I was pleased with that. There was a wire that was broken, and the technician just fixed it. It took five minutes. I like American Home Shield, but I am reevaluating it. I use them out of habit and because it's easy. I just contact them and let them know what's going on. I like the peace of mind of having to be able to call them and not have to find my own technician, but with the premium that it costs a month and then the deductible I still have to pay when they come out, is it worth it in the long run? Otherwise, American Home Shield is good, and I definitely recommend people to them all the time. It’s good for single women.

My garbage disposal broke. It was leaking and smoke was coming out of it. I spoke to a person from American Home Shield and our interaction was very positive. The person said they would get right on it. I heard from the repair company sooner than 24 hours then they came and looked at my garbage disposal to make sure it was broken, because sometimes it'll leak, but it’s not broken. The tech said this one was broken, so he went right ahead and replaced it.

AHS is a layaway plan for problems that will eventually happen with my home and my experience with them so far has been as expected. But on occasion, I don't hear from the service company they assign. I would call them and they would be like, "Oh, yeah. We're getting to that." But that did not happen with my recent claim. We had an AC unit that had a bad engaged switch and the claims process went extremely smooth.

I love American Home Shield and I will recommend them. It's a good company. Whenever I call them, even if I do the claim online, I get a response in no time. They always send me information about who's coming to my house, the name of the company and a number I can call the company if I want to. They always let me know when a person is on their way.

I tell everybody all the time that getting American Home Shield was the smartest thing I ever did. I would have done it a long time ago. As soon as I did, one thing after another had happened. They have been a lifesaver. Recently, Simply Plumbing installed the hot water heater in the middle of a claim for our dryer. When the dryer company came out, they couldn't fix it. It was underneath the crawlspace. My friend went under the crawlspace to fix the dryer vent, and in the process found that leak. It was a broken hot water heater pipe. The contractor was awesome.

A.R.T. came out and fixed the air conditioner. They put a new thing on the wall and they went upstairs. Something was disconnected somehow and they had to get a new box. So, they put a new box on the wall. They explained everything to me and they were very polite. They were pretty good. As far as American Home Shield, we've had them for a while. Then the house burned. We got them back again after we got our house rebuilt. What I dislike about them is that their customer service is horrible, and they decide what they claim and what they don't, which is like when my washer-dryer had issues, they spent more money trying to fix that washer-dryer than it would have been cheaper to replace it. So, they inconvenienced me the whole time with people coming back and forth to fix it.

We put in a trouble ticket for a refrigerator in our home in DC and the tech had to get his hands on a part to repair the refrigerator. He was coming back out again today and that was okay. We could tolerate that. The delay while he got the part was acceptable because we could recover a lot of those groceries because the refrigerator wouldn't have cooled down that fast. But we got an email yesterday from American Home Shield that because of the COVID situation, people can't get their hands on parts, which I'm tired of hearing about. AHS should be able to get their hands on the parts it needs to repair the kinds of home appliances that we've contracted to have them repair. We have a lot of groceries and we're losing those now. AHS needs to get out and fix the refrigerator today.

I'm liking the service for the most part. But sometimes, it's tough to get answers. We had a washing machine replaced and I was trying to find out if it was covered. I called and whoever I spoke to couldn't really answer. It was a little frustrating. Eventually, when I got it replaced, they took the old one away and it was fine. So far, AHS has been good. Recently, their tech Jeff from Jeff Hummel's Appliance was great.

The condensation unit started leaking water in the garage. American Home Shield gave us who would come, and gave us the company's telephone number. They called and confirmed they would come. It was very thorough. They made some adjustments to the condensation lines and made sure everything was okay. AHS is well worth it.

I've used American Home Shield in my last two houses, and they’ve been great. It’s very easy to submit a claim online. I did one for a toilet that just stopped working properly. It was running all the time, so I had to shut it off. American Home Shield gave me all the information online, then the techs came through and the claim was taken care of. This is the second time I’ve used Ferguson, and they always call and let me know ahead of time when they’re gonna be there.

My master bathroom had a bad faucet. The contract says American Home Shield works on faucets. Techs came in and installed a new faucet. I thought they were gonna change the washers but I got a whole new one, which was fine with me. I had other issues that American Home Shield handled in a timely manner. I had a refrigerator that had a problem, a dryer, and a washing machine. For the dishwasher, the techs had to come back because there was a faulty piece. They didn't charge me an additional charge. American Home Shield has been fine in dealing with the initial contact, the subsequent scheduling, and the actual people that do the work. I've not been disappointed. I'm satisfied with what they're doing.

Having AHS, I do not have to stress about anything going out and the unexpected cost of that. But sometimes, if it's a busy time of year for certain things, it takes a little bit of time to get somebody out. Our air conditioner went out and the technician couldn't come in for two days. Other than that, the technicians have been fantastic. I've recommended AHS dozens of times to friends and I would recommend it to anybody I could.

My washing machine was leaking. I made a claim with AHS and the tech who came out was very professional. She's been out at my house before and she's really good at what she does. When I have a claim, I submit it online because it's easier for me. When I talk to their reps, they ask a lot of questions and I have no idea what to answer. Also, when you do it online, there's some kind of system that you can do a little video. AHS is really awesome. Whenever I have an issue, the techs come out timely and they repair it. I've had multiple garage door springs replaced and I've had people replace an electronic component on my refrigerator. The techs also came out and replaced a garbage disposal.

American Home Shield's service is decent. The clogged sink went well, but not the air conditioner. One part went bad and the company that AHS sent out wanted to do $5,000 worth of work for a $400 part and AHS only wanted to cover the part. So, for me to use their warranty company, I would have had to spend over $4,000 out of pocket for one part. I called and had another company come out and they just replaced the part and my air was fine. AHS probably uses either more or different companies because that was ridiculous to write me up a $4,000 bill when the part was 600 and I didn't need all of the other things that this company wanted to charge me for that were not covered.

Reaching out to AHS was frustrating. We tried to reach them by phone but there was nothing in their phone menu that allowed you to express that there had been a problem with the previous call. You could only speak to a salesperson or start a new service request and initiate a new service fee, which didn't seem right. I ended up using Twitter to get their attention. But when I spoke with them, everything went smoothly.

The water heater was the first thing that went out. A repairman put a device on it, but the furnace wouldn't stay lit. This was a furnace that was originally with the house. We had no control over it. He put a device on there and it sounded like it was all good. But then we noticed that the water wasn't getting hot. We called in and told American Home Shield that even though the guy put a new device on there, it was not staying hot. Zach with Tom Melton Plumbing came out and told us the reason why it was not staying lit was because the gas was not going up, and he needed to shut our valve off. He ended up coming back and replacing the furnace.

The washer was filling up with water. The contractor came in and fixed a valve. Everything went great. American Home Shield has been very helpful. I plan on keeping them.

My kitchen sink was leaking. Working with the rep was very good. The techs came promptly and solved the problem.

A bad contractor came in for our AC and didn't know what he was doing. Told me that my Wi-Fi enabled thermostat is not Wi-Fi enabled. I said, "Really? Here's an app. I'm pressing a button. Lo and behold, the temperature drops or increases." Then, he didn't know that some ACs have to drain lines and checked only one. We called four times and I said, "Let's do a second opinion." Because this guy told me it was a problem with the interface, which I know it wasn't.

I built my house in 2018, and the microwave the builder put in just stopped working. I called American Home Shield and they may be short on personnel. It took a hot minute to get somebody to talk to, but other than that, it was fine. I told them what the problem was with the microwave. Lights came on but no magic juice. The techs came out, replaced something, and put it inside of it, and it works like it did the first day. I brought my brother on board with American Home Shield.

I called about my hot water heater. The tech checked the circuit breaker and none of the circuits were off. Then he said the hot water heater was having an electrical problem. So, an electrician came but he said it's not an electrical problem. I told AHS that I didn't want the first company back anymore because they were saying that it was going to cost $1,000 to install the water heater. But the first tech came back and something about $1,000 again. I called AHS back and said I needed a second opinion. The tech they sent said the issue was a broken circuit on the inside. He fixed it and now I have hot water.

I had claims with them for the air conditioner, the dishwasher, and the attic fan. They all got fixed. Then they're gonna come fix the refrigerator ice machine tomorrow. The technicians are usually pretty good. American Home Shield's service is pretty good. I don't have to hunt around for somebody to do the work. I can just go online and put it in.

The main drain of my AC was clogged, and American Home Shield sent an AC guy out. He said it was a plumbing issue, then a plumber came out and said, “No, it's an AC issue.” AHS said they were gonna transfer it back to the AC guy. Once the AC guy got it, he said, “No. There's no need for me coming out. It's a plumbing issue.” So, American Home Shield sent the plumber out but he couldn't fix it because he didn't have tools to unclog it. The same plumber came back again and attempted to put a rooter down the pipe. It worked for a couple of days.

Sometimes I call to submit claims, sometimes I do it over the internet. It works out okay. I have two rental houses and, on one of them, I needed an air condition repair. We had to wait on that because it was a part that they didn't have and it took a while. It took three weeks before that was repaired. The other one was the fan at the other house. They came out and repaired it in a timely fashion. Based on these two experiences with my rental houses, I'm happy with the fact that American Home Shield paid to have a compressor replaced after I just got the warranty, and the compressor was about $2,000. I had to pay $100 for somebody to fix the fan. But on the AC, I got a deal because it was a compressor.

The AC claim went okay except it was at a hot time of the year. They have a thing on their plan that says within 24 hours, they'll have somebody out. The claim was on a Saturday night and nobody called me on Sunday. Come Monday, I called them and it was a holiday. Finally, they called and they told me that they were gonna have somebody call me. But their contractor never called me. So I had to call them because AHS had given me their number by then. I didn't like that part because of the 24-hour thing. It took a week just to get somebody out.

American Home Shield is a great thing to have. People will benefit from having a policy because things would be much more expensive if you didn't have American Home Shield. Things don't cost as much as they normally would if I didn't have a home warranty. We just put a new air conditioning system in, and from what I understand, air conditioning systems can run as high as $12,000. Also, the technicians that have come out through AHS were excellent.

My oven died and the tech had to replace the heating element. He was great and very professional. The claims process with AHS was exactly what I expected. I can depend on them to come through and I appreciate that very much.

I had issues with my dishwasher. Some of the parts were sort of a little broken and it was making a little bit of noise. Appliance Guard Pro came in, and they took the whole thing and they noticed that the top rack was missing wheels. We were really not able to pull the top rack out. He diagnosed that immediately and quickly. Within a week, he got back with new parts and replaced the whole thing. American Home Shield's website is good now. Last year, I had a lot of problems. When I renewed, somehow I lost connection itself to the online account. Now, it's sort of fine because I changed my email ID for the account.

My air wasn’t working. There was ice on the outside of the hose. I knew something was wrong so I called AHS. The tech came out and he said it was the Freon. So he put Freon in, but the house never really got cold. The next morning, even though I had turned it on on the inside, it wasn't turning on outside. I called them back. The second tech went outside to see what the problem was. The problem was that the person who first came out turned it off from the outside, and never turned it back on. The first guy that came out did a terrible job. All I had to do was turn it back on and it’s been working.

I used AHS twice already and the service was good. I had my AC worked on recently and Flesher’s Refrigeration responded quickly to the call.

American Home Shield has been great. It helps with anything that gets broken. Our water heater exploded in June and flooded my whole house. Their contractor was out within two days. I ended up getting a new water heater. However, American Home Shield started offering new warranties, and they didn't inform their old customers that have a current warranty about the new ones. The new ones have better coverage.

I've made two calls in three years. It's easy to make a request. American Home Shield has been prompt. Contractors came, they fixed the problem, and "Okay. Great. Cool." Issues have been corrected quickly. My mother has AHS as well, and she said the same thing. She calls with an issue, and unless it's on the weekend, within 48 hours, somebody is there fixing the problem.

There was a leak at the base of the faucet. We made the appointment for service one day and a tech came out the next day. He was very nice and professional. He resolved the problem the same day. We get good service from American Home Shield. We fill out the form and they send somebody out. We like that because we know that somebody is going to come that’s professional and we don't have to go looking for someone ourselves. The only thing is when it's an emergency, we have to wait sometimes. There was a time we had to wait maybe four days.

So far, I'm satisfied with AHS. I like that having AHS reduces my cost to get anything fixed. I don't have the kind of skills to maintain a home. My tank on my toilet was running for my recent claim. A plumber came and he adjusted the bath. He was there no longer than five minutes. He was courteous and pleasant.

We did one year with American Home Shield. The repair people came out quick, but it was difficult to get things fixed. We called for our fridge. One repair company came out. First they told us there was nothing wrong. I told them that my fridge was not keeping temperature. We had a temperature gun and we were able to check it. That was getting up into the 60s, but nothing was done about that. I talked to the guy a lot from the original company before he left. He finally agreed to put in an order for the thermostat and fixed it. Then my freezer started acting crazy. It took like a bunch of service calls. Now, we're finally getting a new fridge. Our first service call was July of 2021, and I was able to finally get it resolved over a year later.

Overall, I'm satisfied with American Home Shield. The guys came today and did the hot water heater job. They seemed to know what they were doing. They were fast and efficient. They did a nice job on the installation but 10 days is unreasonable to be without water. They said it was sourcing the hot water heater that was a problem. But I didn't feel they were being honest because that shouldn't take that long to get a hot water heater. This case was the most important, as far as time was concerned, to get it done quickly. That didn't happen, so I'm a little disappointed with that. The other times that I had issues, that was not a problem. On a couple of locations however, they said that I could do a cash-out if I wanted to get the job done myself, but they couldn't tell me how much that cash-out was gonna be. I can't possibly make a decision if they're not telling me what it is I'm trading.

There was a problem with the heater and techs fixed that. That was great. But the valve they replaced was defective. They’re coming back today between 1:00 to 5:00. American Home Shield is efficient and I recommend it.

Some things American Home Shield will cover, some things they won’t. Sometimes, it takes them 23 days to fix it, like a hot water heater. That was at Christmastime and I spent 23 days with no hot water. But other times, they are right there, right then. My warranty is good enough that I only pay $75 for each thing they come out to fix. I am very good about that because I cannot fix a lot of this stuff that they come out to do. American Home Shield lets me sleep at night that all I have to do is call them and say, “This doesn’t work. You need to come and fix it.” They just sent an electrician out here to fix my dryer. He did a fabulous job. I wish everybody I dealt with was that easy.

My air conditioner wasn't working properly. I put in a claim with AHS on their website and it was very simple. Then, I called the contractor up to make an appointment and everything went smoothly. They came out and inspected the unit. They told me what the problem was and and that they had to replace a part. They had it repaired the next day.

I was having issues with my attic fan. I spoke with three representatives. I was misinformed on one topic, it led to another topic, and it led to another topic. But two years since I've purchased my home and I got the warranty, if I had any issues, it's just a fact of the inflation going up, which is costing everybody that higher monthly fee. Other than that, I haven't had a bad experience.

The electrical wasn't working at the doorbell, which was what the repair people originally came out for, and the outlets. The outlets were fine but the doorbell wasn't. The same people come out for the same issue, but they said they had to charge me. And then, American Home Shield waived the fee back and I’m waiting on a credit of $100 that I haven't received.

Service-wise, American Home Shield is fine. However, the contacts that they have provided either cannot service me at the times that I need or cannot do Saturday service. They also require that I wait over two weeks for someone to come and see my appliance. Once, the service provider came over and fixed the appliance system, but the machine is still not working properly. I've used American Home Shield twice for the same machine. The first time, it worked fine. It's just the second time, they replaced a part, and I had to wait another seven days for the part. At first, the problem was that the machine was making some noise and struggling to do the wash. Now, there is no sound anymore, but the clothes are coming out still dirty. I haven't called back for that. Maybe I need a new washer.

I like American Home Shield. The technicians that come out are professional. They're knowledgeable and they solved the issue that I have. The compressor was gone. They couldn't replace it. I had to get another one. That took a couple of days. It wasn't long. I would advise others to get AHS.

Queen Electric came out for the outlet in my garage that needed to be repaired. Everything was fine. They seemed very knowledgeable and professional.

My air conditioner was freezing regularly so I would get no airflow from the vents. I reached out to AHS to have them assign somebody to come by because I wasn't sure if I had a leak in my system. All I knew was the air conditioning was working fine, and now it's running constantly and then freezing, which, based on my own research, could mean that you're low on refrigerant or that you have a leak someplace.

The repairman found something wrong with the dryer and fixed it. That one was quick. They were assigned on the 30th of August and finished on the 5th of September. I have a claim right now for the air conditioner and they're telling me something that doesn't make any sense. I'm not happy right now.

American Home Shield has been great. I'm pleased with their service. I was able to call them when my AC wasn’t cooling. And within 24 hours, they had someone out, inspected, repaired what was wrong, and we had AC back working 24 hours later. The tech explained everything thoroughly. He's very honest with his work. I was pleased with him. AHS is very dependable. They're not trying to just take advantage of the consumer, and I like their loyalty. Also, I’ve had two companies so far, and both of them have been very knowledgeable of what they came out to do.

Our refrigerator stopped being cold. The freezer was working, but the refrigerator part was not. It was getting warm. We called American Home Shield. The tech called us and scheduled an appointment with us. But we also had a lot of doctor’s appointments going on ourselves. So we had to not allow him to come right away because we weren’t gonna be here. But when he ended up coming here, he looked at the refrigerator and pulled out the freezer door. The freezer was on the bottom. We had a double-door ice box on top. He said he thinks he knows what it is. So, he shut the door.

It was my first to file a claim. It went amazing. The machine died. All of a sudden, it was blowing cold air. And the next thing, it wasn't blowing cold air. The company sent out was a small family company. They were able to fix it and get it to blow cold air. I'm impressed beyond words. I'm going to use them offline for preventive maintenance in the future. I had my doubts with American Home Shield, but it worked well.

I'm happy with AHS. I had a hot water heater start to leak and everything went smooth with the claims process. The contractor was professional, courteous, and did the job quickly. I don't understand why anyone would not have a home warranty and use American Home Shield.

Royal Flush came out for my AC because it wasn't working right. But the technician kept saying that there wasn’t anything wrong. They came out on the 15th and the 17th. They're also gonna come out on the 31st. It’s a surge issue. Then American Shield sent out another tech and they said the same thing. But everything is burnt. They told me that it was a surge, so they couldn’t fix it. I said, “Wait a minute. Hold on. That’s not what y’all said. Y’all said, ‘If we can repair, we’re gonna fix it.’” That was a lie. They did not and I am not happy with them at all. If anybody asks me about going to American Shield, I will say no. Also, Royal Flush did not do the job that they were supposed to have. Otherwise, they would have found this issue out. I called my insurance and a technician came out and said that it was from wear and tear.

We had a dryer that wasn't working, and a contractor came out, and they said that they would try and get the parts, but because it was a bit older, it was probably going to be out. American Home Shield contacted us and said, “Just go get a new one.” They sent us a gift card for Lowe's. It was easy to get in touch with them. They always got back to us right away. Recently, I had a leak in the kitchen sink, and they got me in touch with a plumber. He came out and put a new garbage disposal in. It was really good. He was very nice, polite, and got on with his work.

American Home Shield is working as advertised. They're easy to work with. We get assistance in a timely manner. That was what I was looking for and that's what we're getting. They have saved us a bunch of money and their technicians have been very capable. They have a free rekeying service which we took advantage of. When we were having trouble with the refrigerator, they dispatched out a technician. The technician came back and did the repairs last week.

I get what I pay for with AHS and they are pretty good. But some of the contractors that they hired sucked and AHS should do a better screening of them. I've had some that came out and did not do anything. Also, there are certain plumbers that I've notified AHS not to assign on my jobs. I understand they get paid the service fee, but I've had plumbers that come out and don't even attempt to do the job, then I end up doing the job myself after paying for a service fee.

I had to get a pool pump replacement. I did a claim online because I knew exactly what I needed to be done. American Home Shield had someone out in a timely manner. They did an excellent job and they were able to get the work done the same week. They were pretty fast and I was happy with this service. The process was so efficient and fast.

I will recommend American Home Shield because I've been with them for quite a while now and I've never had a problem with them.

We were having a problem with the refrigerator. In the part where you get the water out of the refrigerator, when you push the glass on the rubber part, you had to try to find a spot where it would work. It wasn't working. But I didn't wanna pay $100 just to get that fixed. We also had a problem with the dryer where the dryer just shut off and wouldn't go on at all. I called AHS and since it was the same repair, the lady said, “Yeah. We could send out one person. Pay $100. They'll take care of both products at the same time.” The company finally got in touch with me after five days of submitting the claim and I thought that was way too much. But the man that came was Steven and he was excellent. Every time I've used AHS, they had good people come to my house. I'm happy with them so far.

AHS still has not resolved the issue with my water heater. I mentioned it to them again when they called me a couple of days ago to invite me to renew my home warranty with them, which expires at the end of the month. They would have someone call me back within 24 hours, but they did not and I am not surprised. I ended up spending $2,200 out of pocket because AHS would not help me to get someone out in a timely manner. The issue with me also is that my water heater must be working because, if it's not working, my heater won't work either. I have a water source heat pump. The first time I ever had to call them was in December between Christmas and New Year's, and then they told me that they could not get someone out until after New Year's, and that was just unacceptable.

The garage door wouldn't close and when the tech from Overhead came out, he discovered that the wire to the sensor was broken. The contractor was excellent and had excellent customer service. I'd tell them to use AHS.

My stove went out and it took between one and two months for the techs to narrow down what was wrong and to do a complete replacement. We’re talking about a cost of $5,000. After that, I had some minor problems, like plumbing, and it would take two to four weeks before anyone would even show up out here to look at them. Then, I had a horrible time with the people who were handling the issue and it took another two weeks for them to fix it. Our last two claims, we had a plumbing issue and one for an electrical which were both were handled within two weeks. So, American Home Shield's current response time is excellent.

Water was coming up into the kitchen sink and there was clearly a blockage. The first person who came out decided that perhaps the pipe wasn’t big enough and I would need to have the pipe replaced. He went under the house, looked, and said I needed new piping. He said he would put in a claim but it was refused. I was told that the home warranty doesn't cover the replacement of a pipe. But the tech never did anything to try to unclog it. It was back and forth with AHS and the gentleman that I spoke to said they would send somebody out. I asked not to send the same person and he assured me that I would not be charged.

Updated on 10/07/2022: This will be a second review continuing from the first review of no water for 14 days. I have another request for service this time for a range hood. The company in my area no longer wants to work with AHS. This is a reoccurring theme. I’ve had three work orders in the last month. First for my, Well, that ordeal took two weeks without water and sanitation to be resolved.

My dishwasher wasn't washing the dishes. I couldn't get the top drawer and the bottom drawer to turn on. I called American Home Shield on Tuesday and they called me on Friday afternoon to see how the service was when the techs came. I said they haven't even shown up, much less called me. I called back on Monday and the girl said there was a mix-up and they had lost our claim. Techs came Monday or Tuesday of this week. They said the vent of the dyer was crinkled up too much. We needed to get a harder pipe that didn't crinkle up to let more air in. They also said that we needed to clean out the dishwasher drain. We were to use vinegar to try to clean the build-up on the dishwasher off. They said it was maintenance.

We were looking at the different plans that American Home Shield had, and we decided to call and look into it. We talked to the representative, and she was real good. She broke everything down, told us what each plan was, how much and what they covered, and what to expect. My wife and I liked it so we decided to try it. So far, I'm very pleased with the service that we received. We called about a claim, I was not here, and no problem. All of a sudden, our house stopped cooling. The repair guy came out and checked everything, and he was real professional. I told him that before he came out, I got someone else that came by and looked at it. I know a friend that does work like that, too. He came out, looked at it and told me something different.

I’m renting my unit. So, American Home Shield is my little backup in case something minor happens. The AC unit in the garage was leaking big-time water. That was the main concern because the whole system inside of the house was cooling fine. I put that request online and the turnaround time was in three days. The technician was very professional, timely, full communication. So, the whole experience was good.

I've had good luck with almost everything. I had one not so great technician, but everyone else with them has been outstanding. American Home Shield is beneficial for small claims. If you have a big claim, or if something goes out and it's an expensive replacement, you tend to get the runaround. My pool filters went out in three months. Me calling about 372,000 times was a tad ridiculous. But besides that, it's been decent.

Our AC went down. The techs scheduled an appointment for a certain day and they showed up way earlier because they had an opening. Then, by the time they got the part ordered, it went less than five days. When the techs came out, they fixed it and they were awesome. But the warranty only covers certain things and they're very specific. That kind of sucks and I wished it covered more. But so far, so good.

The dishwasher wasn't working. When I made the claim with American Home Shield, they sent me a link for a call. The rep wanted to see the serial number at the machine. And she wanted to know exactly what was wrong. So, I answered all of those questions with her. When Sears finally called me, they didn't have any of the information. So, I had to do all of that over again. It's not huge, but it was annoying. Also, the contractor was backed up to a week. And by the time they could have come, we were on vacation. So it took a little longer for them to get there, but it wasn't their fault. They were quick. And the tech did great. They had it up and running that same day. So far, AHS has done everything they said that they would do, and we’re happy with it.

I'm liking American Home Shield's service. The only concern I have is I recently put in a repair to come and get my icemaker fixed, but I haven't heard anything. I put it in the same day that I put in to get my AC fixed. I got it fixed, but I haven't got my refrigerator fixed. When I looked at my account, it's still in there and I haven't had anybody called me from whoever the vendor was to come out and fix the refrigerator. But the recent contractor was good. They have come out before when I've had an air issue and they were good. Everyone that always comes out to my house are always fair, nice, and respectful. It's one company that they all use for the plumbing. I talked to them like while they were here, and they were nice. AHS works for me. They're good. I enjoy them.

We are very pleased with AHS. We had a leaking AC unit and the claim process went really well. We were assigned a vendor immediately. The vendor called us and they were able to see us within a week and a half. They were able to fix the issue. With AHS as my warranty, the affordability of being able to get repairs for a flat rate versus having to reach out and individually get all the things paid for has been a benefit.

We had a septic tank issue and they called a contractor out to take a look at it. They said the issue was not covered by the warranty and it's going to cost $3,500 to replace the pump. I'm not too happy with the contractor of choice on that. We had another contractor come out and they said it's my pump switch or float switch. $200 and the septic tank now works fine. Then I had another issue with my dishwasher and they dispatched an appliance tech that came out and said they're gonna have to replace parts in the bottom. They ordered them but it'll be a week until they get here. The ability to talk to someone at American Home Shield would be fantastic versus having to do everything through the portal, though. I understand they're trying to reduce cost and automate things, but being able to talk to someone and in a timely manner would be fantastic.

So far, American Home Shield has been good. It's easy to put the service orders in. However, if a contractor comes out and can't see the problem quickly, then they just give up and say, “If it happens again, just give me a call.” There have been a couple of times that I've had to call a plumber out the first time and they couldn't figure out what the problem was. Then I've had to call them because the problem kept occurring. They had to come out a second time. I wasn't happy about that.

American Home Shield’s service was good and very fast. The tech showed up five minutes early and fixed the condensation line on my AC very quickly. He was very nice. This is the first repair I’ve had with AHS and the warranty gives me peace of mind.

I made a claim for my AC that had a pipe that was clogged and it was leaking. It made a stain on my ceiling. The tech was a nice man. He couldn't fix the problem and he needed somebody else to come. He said he was going to submit the claim on that. I'm waiting for them to call me but I haven't heard from them. I paid 125 and I'm not going to pay another deductible. I'm not too thrilled 'cause it's my first time trying AHS out. I'm hoping they come through.

The AC wasn't blowing out any air. I spoke to an American Home Shield representative that night. The contractor came a business day later. They were able to diagnose what the issue was within five minutes and were able to take care of it that same day. Every time I’ve had an issue, it has been fixed right away.

There was the plug that my wife and I both thought was gonna catch on fire. Someone came out and fixed that. He checked the electrical light downstairs in the garage then he went ahead and checked a couple of other things. He did probably five things around the house. He did a really good job and I was really pleased with him. If I ever need any electrical help, I would definitely wanna have him there. American Home Shield did really well. We're in Hawaii right now and we’re moving to the mainland. I hope they have that in Florida.

I'm not so happy with American Home Shield. I was on the phone with them last week and I was on the phone with them again today. I had a service call for my dishwasher. The contractor wasn’t able to repair it so AHS did a voucher to replace it. Which was all fine and good, but when it got delivered, the company just dropped it off and left. My husband had to take it into the house alone. My husband couldn't even communicate with them. None of them spoke English. He wasn't sure what was happening but they gave him paperwork to sign so he did. The dishwasher was supposed to have been installed, the old one taken away and AHS would get somebody to come finish the job and install it. The lady at the company that delivered for American Home Shield said that AHS knew that. But when I called American Home Shield, they said they didn't know that.

I needed a new water heater so I called American Home Shield and they were nice and helpful. Service guys came out, inspected my old water heater, and found that it was rusted. They replaced the unit. They were very professional guys.

My air conditioning was leaking and AHS sent me out a company, but the company did not fix it. They didn't explain it and they were extremely rude. In fact, the owner yelled at me. So, I called American Shield back and they said I was going to have to pay another $100. But I said I wasn't going to pay that because I already paid my $100 deductible. And they never charged me another $100, which I was really appreciative of because it wasn't my fault the other company did not fix it. They got me Patriot Plumbing and the techs knew instantly what was wrong with the AC. They got the part and I paid for it. Then they came out, fixed it, and it’s good as is gold. It hasn't leaked water since.

My air conditioner was making some funny noises. I sent in a claim and there was good communication. They texted me their availability, and I texted them back. The technician arrived within that window and he was dressed professionally. He answered some questions I had. He was really nice. The issue got fixed. So it’s not making noises anymore.

I've had American Home Shield for several years. I had another company that I was insured with for several years, and one of my ceiling fans went out in my bedroom. I called them in to come and fix it, and the young man who came said that it was due to manhandling. I called and asked him, "Well, how do you manhandle a ceiling fan? I'm five feet tall. And my husband is deceased. So I definitely didn't get up there and swing on it in something sexy. So how do I manhandle a ceiling fan?" I just called an electrician and he came out and put a new fan in. He said the motor had burned out. I canceled the other company and started looking for insurance places to get another home warranty for appliances. American Home Shield had a lot of stars, so I said, "Okay. I'll try them."

The guy who came out for my AC unit was very nice. He found out what the problem was and ordered the part. It came in two days later and he fixed it. Everything's great now and I was happy with AHS.

The ice maker on my refrigerator didn't work, my washer completely went out, and the dishwasher wasn't working correctly. I reached out to American Home Shield by phone. Their rep took care of everything right away. The dishwasher was fixed right away. The refrigerator ice maker is still in the works. As far as the washer, they brought a new one out, but it was defective. I still haven't been able to get in touch with the company so I can get a new washer.

I have various houses that I have American Home Shield. In my property in Inglewood, I have tenants that live there. They let me know that there was a plumbing problem and it was about a week old. I contacted American Home Shield and they were able to get someone there the next day. The lines were backed up and needed to be cleared out.

I originally called in June because I noticed that my system was not cooling properly. Comfort Masters said that I had a Freon leak and they needed to order parts. Fast forward to two months later, the Freon leak got worse and we're still waiting for parts and I've had no update. I called American Home Shield to see what the status was on the parts. It looked like that the parts had just been ordered the week prior when originally, it was two months gone since Comfort Masters had come. I asked AHS if they could fill it up with Freon as a temporary fix just to get me through until the system had been repaired. It got authorized and they were able to call Atlantic HVAC and they topped me off. It needed about five pounds of Freon.

So far, I'm getting good service out of American Home Shield. Everything goes up, that's one negative part about it. Also, sometimes, it's hard to get a technician out when you want a technician out. Then a lot of them don't work on the weekends. So, you gotta wait until Monday, until they come to work and then route you out. That could be time-consuming if it's gonna take three to five days for them to come out. I've had that happen with the air conditioner situation, so I had to call American Home Shield back and ask them to cancel that contractor and to try to find me another contractor that could come out a lot sooner.

American Home Shield is a good service. It's reliable. Their contractors are prompt, courteous and competent. I would recommend them. Recently, a key locksmith came out and rekeyed my doors. He did a great job.

American Home Shield is receptive. If something's wrong, they send somebody out to look at it for $75. Recently, a repairman came out for the AC unit that went out. That was a Labor Day weekend. I thought we weren't gonna have AC all weekend, but he came out the next morning. I was very impressed. He was very honest, on time, and explained what was going on.

The company they assigned my claim to gave me a schedule for after a week. I said okay and I was waiting for the technician but they called me to say that the tech was sick and couldn't come. I asked them to send me another technician and they said no and extended for a week. So I called AHS and AHS sent another company. JED Plumbing and their tech fixed the issue. When we request claims, most contractors give us a week. But if the toilet's not working, it's not safe to stay a week. They have to prioritize the issue and they have to respond on time.

My icemaker didn't work, my dishwasher was not cleaning properly, and my microwave still doesn't work. I submitted the claim for all the appliances to American Home Shield online. Their website was easy to use and I was given pretty detailed information about who was coming out. I was given the name of who it was and their contact info. They came in and assessed the issue very quickly and said they would be in contact with me very soon. They said they ordered me a new icemaker, and a new microwave and they ordered a part for the dishwasher. The dishwasher was repairable, but everything else was replaced.

The AC unit was blowing out the circuit breaker. We called the United Air Temp because they have a contract with us for maintenance and when we had the option from AHS of choosing who we wanted to use, we chose them. They came out, took a look at it, and came to the conclusion that the circuit breaker itself was the issue, not the air conditioning unit. So they ordered a new circuit breaker and put it in. Now, it's 90 degrees out and it's 72 inside the house, so the AC is working pretty well.

We had an AC issue and it took a few days to hear back from Complete Air. We actually had to initiate the call to Complete Air because we didn't hear anything. We reached out to them and scheduled the appointment because they were so busy. Everything was smooth sailing since then. They came out and ordered the parts as quickly as they could. The representative told me they had been extremely busy during the time our AC went down as well. Then they came back out a couple of weeks later and installed it. So far, we've been pleased with American Home Shield. I would recommend it.

I like American Home Shield a lot. I've had to use it once and they came through. They sent me the email that said I could pick out my new product. I went on there and didn't have problems with anything. Everything was quick. The people that came out and helped us were fantastic.

American Home Shield works for me. and so far, they've been very good. I had the dishwasher issue, a leaky toilet, and the air conditioning issue twice. They recommended Heritage Air and Heat and the techs who came out were fine.

I called them on the telephone when my AC wasn't working. It took about three days for the contractor to respond. It was 100 degrees everyday and all the AC people were booked up. But the technicians that came out were okay. Their ethic was good. American Home Shield was courteous and prompt. But the price of the Freon was very high and they didn't cover that.

I've always had American Home Shield from far ago in whatever state I was. I've used the company on major things and on smaller things, and so far, they have performed to my satisfaction.

My garbage disposal wouldn't turn on and the techs replaced it. I also had an issue with the spa in my bathroom where I couldn't turn the water on and off. The techs replaced that and everything went well. But I was thinking about switching warranty companies because a couple of times, I've had AHS's contractors out and I've had to call them back again. The techs come with a screwdriver in their pocket.The tech who fixed my dishwasher took a pocket knife out and hit the spring. I said, “I'm paying $75 for you to come out here and do that?” And he said, “Well, let me know if the same thing happens after that”. Other than that, the last couple of claims have been okay.

BA DIstributing was extremely knowledgeable and helpful. They were able to fix the problem without issue and didn't have to come back. So, I was very pleased. I was with American Home Shield in the past, and they had been the ones routed out to me at that time. It was the same exact experience. So, at the end of the day, if I file a claim, I hope they're the one that gets the algorithm to be the one to come to work on our service. Because they are probably one of the best companies that I've had experience with going through AHS. I had a bad experience with another. It was not timely, and it was not communicated very well. But BA has always been awesome. Everything else has been positive and great.

I filed the claim by phone. Because when I do it on the internet, it tends to be whenever the contractor could get around to it, and I don't like that. That was important to me because my basement was flooding out. The lady from American Home Shield that did it made sure someone came out the next day, because I called that day. That was awesome. Someone came out. It made noise but at least it wasn't flooding. I was able to clean all that up before that got nasty.

I did a claim for the downstairs AC unit at 8 o'clock at night. I got a confirmation that they received the claim shortly afterwards and they came out in 24 hours. The repairman had to go get a part, but he was able to diagnose it and had it fixed within an half hour after he got back with the correct parts. I've had others that American Home Shield doesn't cover though. They could add irrigation support.

Recently, my clothes washer was not draining. The tech diagnosed the problem. And he made sure no water went on the floor. He cleaned up. And he was done within a half-hour. When I first started out, American Home Shield used to use name brand technicians to come out. Now, they don't. They would send Sears out. And Sears is not in business. But they would send out people who I knew. I didn't know who Angels were. I had to look them up on a laptop to find out who they were. But since I pay for the service monthly, I don't have to worry about unexpected repairs.

We turned on the AC in the morning when we were going out on the water, but when we came home, we noticed that there was no cool air in the house. It was hotter inside than it was outside. We got ahold of American Home Shield and did the claim. They scheduled that company to come out. The guy went through it and discovered that something with the motor and a switch was bad. So he replaced those and it's been working fine. American Home Shield is always good to deal with. The claims process is always painless. We have the comfort of knowing that if we have something go bad that we're taken care of.

The first time the plumbers came, they were able to get the work done. They explained to me everything that they did. I was really impressed by their level of follow-through while I wasn't present. I wanted to bring them back for that. I specifically requested for them to come back and I got good service. The two guys they sent worked really well together. They fixed the stoppage on the sink.

Claims representatives, including supervisors, are incompetent, do not treat urgent matters as urgent, often arrogant, and most importantly - do not resolve the issue. Our problem started with a drain leak that was leaking into the walls and ceilings. We called American Home Shield (AHS) and opened an urgent request to fix the problem. The first contractor was dispatched 4 days later and told us over the phone he cannot fix this problem. After hours on the phone with the AHS another contractor was assigned. The second contractor also declined to fix the problem, citing he doesn't do this kind of work.

With my plumbing claim, it was a great service. It was a stoppage that we had and backflow. The gentleman found what the source of the stoppage was and what was causing the backflow and he fixed the issue. I was happy and satisfied with that. This is my first time using AHS and so far, I'm getting some good value from it based on what has needed to be done.

American Home Shield is great. I don't have to worry about finding somebody to get a problem fixed. I just call them, they set it up, and it only costs me $75. When the air wasn't working, they set up an appointment with a company a few days later, and they came out and fixed it.

I’ve got two AC units, and the capacitors in both of them had gone out. It’s difficult to submit claims, because the wait time is extremely long. And online, it doesn't let you get specific enough. So, even online, I always require the conversation after the fact. But the gentleman fixed the ACs very quickly, and cleaned up behind himself. It was an excellent job. Any major appliance issues, American Home Shield takes care of it for the most part. They’re the best of the options.

AHS wants to do online chat but old-school folks like myself are used to phone calls and human interaction. Sometimes, calling them is a problem. They have an 800 number but the faster responses are for new sales. When it comes to responding to a call, I have to go through hoops to get that response. I was on hold once for over an hour. Customer service is definitely something they can improve on.

I was using the dishwasher and I noticed it would not dry the dishes and sometimes I had to rewash my dishes 'cause they were dirty. I called AHS and they sent a guy out. He opened the switchboard panel, and that was it and left. He said, "It's the switchboard panel." He didn't test it, didn't run it. I called and they told me that he said that there was a bug in the switchboard panel. He said there was some infestation. There was no bug in there. I was upset because he didn't even test the machine. He didn't run it so he could see what I was talking about. The rep said, "Ma'am, we can give you a second opinion." I said, "Okay, I would like that. Is it gonna cost me another $100?" He said, "No." I said, "Okay. But send somebody different."

My icemaker broke. I did a claim to American Home Shield by phone. The techs couldn't do the repair right when they came. They had to order something. The part came in the day after, and then they showed up maybe four days after that. They had to replace it. I have referred AHS to several other people.

I had a rekey done and I had a great experience with the tech. They came out when they said they were going to. Having AHS has been good.

I've always been told that a home warranty is a scam. But for us, American Home Shield has been good. This is the second time the AC went out. It wouldn’t connect to the thermostat. Our technician was very informative and kind, and he worked quickly. He had to order a piece, which came in quickly, and it was done.

The process was good. It was easy and quick. So everything worked out fine. But the technician was not so great at first because when they came out, they fixed it, but as soon as they left, instead of our house cooling, it was getting hot. They don't work on the weekend so we were burning up the whole weekend. We had some of the air conditioners we were using before, so we put those in the window. On Monday, as soon as we called them and we told them what was wrong, they came back and fixed it immediately. Having American Home Shield is so convenient. If you need something, you just go in the app and put in the claim. Then they assign you a contractor immediately and the contractor will contact you ASAP. I've not had a time when I have had to wait for a week to get a service. My experience has been amazing. I'm happy with American Home Shield.

I've been with AHS for almost 20 years now and I like them. The service is worth it. If I didn't have it, I would have paid a lot of money out of my pocket throughout the years. They saved me a lot just by me paying my co-payment and them paying the rest. I recently had a plumbing issue where there was a leak in front of the toilet tank. I called them and they sent J&C Plumbing. Before I know it, the issue was fixed.

I put in a claim for my microwave. The contractor was scheduled before the day was gone after I called on. They had to put a new door on it. The tech had to order it and kept me informed about when it was going to come in. With AHS, it's really helpful to have somebody I can call when something happens.

The AC was not working. It was hot as hell. I placed the warranty claim and American Home Shield assigned a contractor. But that contractor wasn't going to be able to come until next week. So I called American Home Shield back and they assigned a new contractor who came the next day. In fact, that contractor came earlier than the window anticipated, which they let me know ahead of time. I was very pleased with the outcome of the warranty claim. The value of which we've gotten from American Home Shield has exceeded what we pay them.

When we bought this house four years ago, we wanted American Home Shield. We've been very satisfied and extremely happy with them. The dishwasher's control panel was messed up and the gentleman that came out wanted to argue about it. He said it's not broken. I said, "It's not working. Every time we tried to do it, it won't work." The control board under there, most of the things were not working and he just wanted to argue. So, I said, "It's not gonna work. You gotta get a new control board. Once these things go bad, they're bad." I told him to send somebody else out here because he was not doing the job. He was not capable of fixing it because it was broken. I wouldn't use him again. Somebody else came out and he could not have been any more pleasant. Fixed the thing and it works perfect. When he came out and tried it, he said, "You're exactly right. This thing is not gonna work." When he changed out the circuit board, it worked like a charm.

I was without a refrigerator for three weeks, and two weeks of that was on Lowe's. American Home Shield got me what I needed right away, but Lowe's hired a third-party delivery company, and it was a nightmare. The first time they came out, they said the refrigerator I ordered was too big and I said, "Okay, that's fine." So, I went out and purchased another one. When they came out, they said, "Well, your existing refrigerator's too big to get out the house." I said, "Well, that's odd because it's in the house, so we know it got in the house." Long story short, I wound up paying another company to come and remove the refrigerator the same day, then I had to pay someone else to connect the water line to the refrigerator.

I had two appliance issues. They fixed my dryer vent and my dishwasher and got them working. They did a good job. I'm happy.

The service of AHS has been good, so far. I wanted to tune up the air conditioner. However, the Freon wasn't covered. They only cover so many pounds and it wound up costing me 500 bucks, plus $125 for the service charge. But the guy did a good job.

American Home Shield has been great. They've repaired two refrigerators. They've replaced one that they couldn't repair. This is the second time they've come out to look at this air conditioner. It was set at 76, but the thermostat kept reading 79, 80. We called American Home Shield and the contractor who came was excellent. They found out what the problem was. They told us what it was and what they were gonna do, and they fixed it.

National Platinum Service came out for the microwave. They ordered the part twice. It was the wrong part. Then they said they had to replace the whole microwave. I got it approved. However, the guy only comes out on one day and I don't agree with that. If I'm not available that one day, then I don't get it done until weeks later when I am available on the one day that he says he can come out. But everything I’ve had that broke, American Home Shield has fixed it. It's been at a reasonable cost too.

We've had a lot of luck with American Home Shield and we appreciate them. We had an AC issue and it was handled. The AC company came over immediately, handled things and there was no problem at all. This last time though, our double oven went out and they can't replace it. They're not available anymore and there's nothing American Home Shield can do about it. The contractor for our oven has been great. It's just they can't get parts. It's terrible right now all around and there's nobody to blame. I hope nothing else breaks ‘cause you can't get anything anymore.

American Home Shield did better than they have in a while. Although they have overseas people, they made an effort to make sure I could understand them. We have two policies. The one in Arizona, great. The one in Washington State, so-so. We had a problem with the AC, plumbing and electricity in Arizona which all went smoothly.

The only problem I had with American Home Shield was this time when I called about one of my toilets. When the young lady came out, she installed the wrong piece, she said. Because whatever it was, it started leaking. I called AHS back. And they wanted to charge me another $100 for her to come back out. I told them, “No way because I'm quite sure that was good for at least 30 days.” The lady said, “That’d be another $100.” So, I told them that I would cancel before I pay another $100 fee. I couldn’t understand why the lady at AHS told me it would be another $100 fee. I just paid. And it was the first time I used them.

My washing machine wouldn’t work. The technician came, saw the problem, and stated that I needed a new washing machine. So he called American Home Shield and let them know what he found. Then they called me and told me that I needed to choose another washing machine. They sent me the information to choose from, and I chose the washing machine, and they processed the paperwork, and it was delivered last Monday. I love it.

We’ve had American Home Shield for quite a while. The most recent experience with our microwave has been frustrating. Ultimate Appliance came out and looked at the microwave and it wouldn't heat at all. They said, “Yeah, we were pretty sure we know what we need, but we'll send it in.” It’s been about a month that the microwave has been dead. We've got somebody coming out tomorrow to do the second opinion. I've had to make a lot of following up. But otherwise, it’s been good.

Fazio was wonderful. I cannot say enough nice things about them. The tech was very pleasant, very professional, and very knowledgeable. He was out one day and he fixed my garbage disposal. It was just something stuck in it. Then he kind of looked everything else over and said he was gonna get me a new faucet. He came back a second time. He gave me a new plug in my Jacuzzi. He unplugged my one sink. He fixed two toilets that were running, and he installed a new kitchen faucet. I spoke to somebody online when I did the claim to American Home Shield. I also have nothing negative to say about them.

I think very highly of American Home Shield. Their service is excellent. We love them. They've been super prompt. They send out people who have everything they need in the truck. They've fixed stuff on the spot. They leave with it fixed. I'm real pleased. But we did have one bad experience with a provider when we had an air conditioning failure. It was very strange because the thermometer just went black and I'd never seen that. It would run for a minute and then the whole system would shut down. American Home Shield sent out the guy. I wasn't there when he came out but he told my wife that we've got a wiring problem buried under the concrete that he couldn't solve and he was going to tell American Home Shield to send out an electrician.

My recent claim with AHS was my clothes dryer. It just didn't heat one day. I chose an appointment date and the techs called me and told me what time they'd be here. They showed up on time and proceeded to fix the problem. I've also had a water heater under my sink replaced. AHS is worth it because these things are expensive.

I used to live in California and I was with American Home Shield there and they pissed me off. If I have premium things in my home that I'm insuring, when they go to repair them, they want to repair them with the basic. In subsequent years, they've added where it's like a replacement. I'm expecting them, if there's a problem, that they would replace it with like kind. They didn't do that for me. But they started to change their policies and I felt better about it, so I came back. I've had good experiences with them.

I've been happy with American Home Shield. It gives me great peace of mind. I never feel like I'm getting upsold. The repair people who come are gonna get paid to fix the job. I had an HVAC problem and the repair guys for American Home Shield couldn't come out for three days. It was a holiday. I called these guys I used at my old house and they said, "It looks like it's the motor. If you're going to do the motor, you might want to do the unit.” The repairman through American Home Shield came out and said, “It's just this little piece. Let me just replace it.” I asked how much would that be if it wasn't through American Home Shield. He said is was $200. This other company I'd been using was trying to talk me into getting a whole new unit for many thousands of dollars.

Our AC was not working anymore. The furnace was frozen and it was not blowing cold air. The tech went and tried to put some Freon but it still didn't work because he said they don't make those anymore. The furnace is off because he said it was getting dangerous because the one in the basement had carbon monoxide. So, he turned everything off. I got a text saying AHS approved the service estimate and to contact the contractor directly to schedule a follow-up appointment. The claim is not moving as fast as it's supposed to. But they're doing their job. It's just slow.

I'm gonna be canceling American Home Shield. I'm not happy with them. Their prices have gotten outrageous compared to other home warranty companies. I've already been able to figure out what I can move to and the service call would be $40 cheaper. That's huge. I have an undercounter icemaker that I thought I had a problem with. American Home Shield said they don't cover that. It seems about half of what I want them to cover, they don't cover, yet I bought their premium contract.

The tech came out for the refrigerator and he was very good. He was knowledgeable and figured out the problem right away. I like American Home Shield. You don’t have any stress or anxiety on any of your appliances at your house, furnace, air conditioning, refrigerator, range and stove. If you’re not able to repair it, you got insurance on it. The repair people come and if they can’t repair it, AHS will replace it.

I'm not happy with American Home Shield. I kept two contracts. I have one for myself and one for my mother's home. I cancelled hers. I don't know why hers had gone up to $99 and mine's $77. I don't like the fact that I have to pay $75 for service fee and $77 a month for the service. Also, when someone comes out, I'm always having an issue. Someone has to come back and I don't get the same company back to fix whatever they may not have done.