American Home Shield Reviews

American Home Shield always try to get people out here as quickly as they can. When I call in the claim though, I sometimes have a hard time understanding who I'm talking to. But all the contractors are courteous and usually quick and get things done expect for last month. I called in about a leak, which started in my bathroom, and the guy supposedly came and fixed it. And when I had the leak this time, the person who came out said the leak that went from my bathtub to the ceiling in the living room was because the part wasn't fixed correctly. It’s good now. I asked him if I’m gonna have mold and he said he didn’t know. I’ll just watch it and let him know. I always tell everybody I'm glad I have AHS because my husband just passed away in October of last year and it's a blessing for me to even have it. So I would recommend it.

The customer service reps of AHS were fine. Sears came out recently for my stove. The techs were professional, nice, and friendly. Put the booties on their feet, too. Everything's working fine now.

I had a claim for two fans. One didn't work at all, and the other one, the light just worked. There was also an outlet that was broken. American Home Shield assigned Hawk Electrical, and they did a great job. The tech found the problem in less than half an hour and fixed it. Overall, my last experience was fine, but the couple experiences before wasn't so much. There were a couple of times wherein all they did was deny, deny and deny. A friend and I talked about American Home Shield, and she had the same experience. In this case though, I was satisfied because they didn't deny the claim.

With AHS, I like the convenience of having somebody to call and have an appliance taken care of. The techs they send are pretty good and I like them. Recently, I was having issues with my AC unit. Same Day Air came and the tech was running a little late. But I wasn't too busy for the day. The techs found that there was a pipe cutter left from the other tech who came and that was the cause of my leak. The Same Day Air tech was very professional. He gave me a rundown of everything that was going on and told me that I was down on Freon. He was also very detailed and informative. Everything was good.

We had several ceiling fans that were not working. The tech checked them and told us what needed to be done. He came up with a satisfactory solution. He had to order some fans because I had one that was smaller than what people normally have in their home. He explained that it would take a little bit. But as soon as he found one, he called and set up a date to come. He took care of it for us. He was friendly and professional. My husband and I are up in age and he explained everything thoroughly to us so we could understand. That's a joy because so many techs don't do that. When I have problems, AHS is Johnny-on-the-spot to get them taken care of. They've always taken care of me in the timeframe needed, and I've never had a problem where they didn't.

We've always been happy with American Home Shield. We have had policies with them for years and years at a time, then our circumstances would change, and we would go off of them, then we'd get them again. My most recent service was excellent, and I'm comparing them to some of the other ones that are out there that I have tried. You think something's covered, then all of a sudden, they're sending you a check for $40 instead of repairing it. That happened with the ceiling fan. That was a different company. American Home Shield usually comes through pretty darn good. They prefer us to do claims online, but I prefer calling and talking to somebody. I've done both, and either way, it works.

When I called for service through American Home Shield, I asked them if I could use Third Generation because I used them previously and I wanted to use them again. They said, “No problem.” They got that information already, and they called me and set up an appointment. Third Generation came out, and the technician they sent, Rafael, was excellent. If ever I have anything to do with the AC again, I would definitely want him to come out. He was very professional and personable. He explained what the problem was as well as everything that needed to be done. It was great service, and everything now seems to be working okay.

I put in a claim for the garbage disposal. American Home Shield followed up the next day and gave me the information on the service provider that was assigned. The service provider contacted me to advise the day the person would be out and the time. Then they came out in between the time they were supposed to. They called me beforehand to let me know they were on their way. The tech was courteous. He confirmed what he was there for, and I showed him where the garbage disposal was. He did what he needed to do and let me know he was done. He fixed it. It was fine. Overall, I like American Home Shield's responsiveness and ease of submitting claims online.

Our icemaker and our Whirlpool two-door refrigerator stopped working. I contacted American Home Shield and told them the issue and I needed a technician to come out. They asked me what kind of appliance and I told them it was Whirlpool. The next day, they emailed me and told me that Sears rep will be coming out to take care of it.

The garage door wouldn't go up and down. The tech was friendly and he fixed it. I like the convenience of AHS. It protects you from unexpected expenses.

Some of my experiences with American Home Shield were a nightmare and some of them were very good. We had a busted pipe up in the attic and it flooded my closet. It was almost a week that I had no water in the house. They sent a company and the gentleman came. He said he cannot go into the attic and he gotta cut a hole in the ceiling, which I said no to. They told AHS that I did not grant them access to my attic. I told AHS I didn't grant them access to cut my ceiling to go to the attic. He can use the ladder in the garage. AHS said the contractor said they will go through the attic. In the end, I did not have them. AHS contacted Plumb Genius to see if they were available and Plumb Genius said yes. AHS arranged to be transferred to them. The tech came out and he found the pipe and fixed it. He was very polite, professional, and tried to fix the problem quick.

AHS is fast and efficient. With them, we're able to reach out whenever we have a challenge with any of the appliances and we get a very quick responses. Recently, we had a pipe burst. The contractor asked if it was an emergency situation. Since my husband was able to turn things off, it was not an emergency. The tech was here within three days. He was very professional and walked us through what he needed to do. He got the job done. Now we just need the folks to come back to do the drywall to patch so we can get it painted.

I could not turn off the water going into my toilet. The claim process online was better than calling. The tech was on time and efficient. He explained what the issue was and how he was gonna fix it. He told me what the cause could have been, and that he was going to replace it. He said it would be easier for me to turn the water on and off on my own in the future. Also, he went above and beyond. He fixed the turning off the water for the toilet. He changed the flapper for me as well.

The tub fell off the balance in my washing machine and the tech had to order parts. He fixed the washer up a little bit before he left so I could use it, so I wasn't really without it but a couple days. It was fixed last Thursday. He was nice and it was a good experience. When I had the furnace repaired, the furnace man didn’t give me a receipt and I ended up having to pay $700 for parts, and I didn't know what the parts were for. I was irritated about that. But otherwise, most of the reps are very nice.

The service with American Home Shield has been overall very good. Any time I've had any issues, they've been quick to respond. Any time something goes on with my home, I give them a call and they send someone. I've had plumbing repairs, heating and cooling repairs, and garage door repairs. The claims process is very simple. It's all done online and if you have any questions you can call them. It's very straightforward. The technicians have all been great so far. They've been able to fix my issues.

My plumbing was acting up and I was afraid I had a leak somewhere. I called the phone number and it was easy to get through to AHS. It was a little bit hard to get the rep to understand what I was trying to say and eventually, I got her to understand. But it wasn't frustrating. It was easier than before I submitted a claim on the air conditioner. Then, I was informed that the contractor received my request from American Home Shield and that they would be out at a certain time. The next morning, they texted me and told me that the tech was on his way.

I was unsure if my package included the fridge so I called American Home Shield and I spoke with Jen, the representative. She told me that it did and that she scheduled me a repair. She got someone set up that phone call and then, they contacted me from Arrowhead Appliance within an hour and a half. It was quick. Johnny, the technician from Arrowhead Appliance was fantastic. He communicated with me the entire way. I was not home during the repairs but my roommates were and Johnny called me when he was on his way and when he got parts ordered. I needed a heating element and the part ordering was probably the part that took the longest. It was about a week and he was back out there and had the fridge fixed within 10 minutes. He went above and beyond and Arrowhead Appliance is someone that AHS should use frequently. AHS is a fantastic service that people should get because it covered my book.

My furnace was making some loud noises and the contractor cleaned it and made some vent changes. He put some coolant in the AC too and cleaned it. He said there was some sort of blockage in one of the tubes. So, he unblocked it. He charged me for the Freon though and I had to pay $90. But he was very good and professional. Everything is working good though I started hearing a racket in the furnace the same night they left. But I ignored it and it stopped. People should go for American Home Shield. It’s the best thing ever. I like knowing that I have that added protection. If something goes wrong, you don't have to replace it. You pay a fee and you got somebody to do things. If they can't fix it, they replace it, but they really try to fix it. It's a pleasant experience every time.

American Home Shield offers efficient service and the ability to keep our appliances working should there be any trouble. The claims process is very easy. There's communication and the video process is nice to be able to look at the problem initially. The service person then comes, checks it out, and makes a determination. It's quick and efficient. The service people have been excellent too. They have had long time in the industry and they know what they're doing.

I like the ease and the convenience of AHS. They are reliable, too. But out of all the years I've ever had a home warranty, this week was the first time where I had a problem. The tech came out for the air conditioning and he was here for 20 minutes, then he came back in and said that my house was on zoned air conditioning. He said that American Home Shield wouldn't fix that and it was going to be $2,400 out of pocket for him to fix it. He kept telling me that I needed a new control board but I told him that my house was not on zoned air conditioning. In the end, he wouldn't listen to me, so I called American Home Shield and asked for a second opinion.

The American Home Shield personnel were very good. They were very helpful. The only problem I had was some of them don't speak very good English. Besides that, having a home warranty is great. The one and only thing I ever called them about was for my refrigerator icemaker. There was a $100 service charge and the company they sent came out six times to fix it, but I never got charged any more for it. The techs were very good, and it truly wasn't their fault. They would order the parts then the parts would come and they wouldn't work. They put three in and, finally, the third one worked.

The hose on the washing machine broke. The guy doing the washer said the issue was the drain because the pipe that leaked was crossing over into it. He didn't realize the issue was the hose itself. A contractor called Aquamarine came and the tech said the issue was the hose. He had the pieces for it and replaced the old ones right away.

The cold water valve on the washing machine would make a horrible noise when the water came on. AHS sent me an email saying the contractor would be contacting me. Within 24 hours, someone called and we were able to walk through what was needed. They ordered the part and a tech was able to come the following wee, to fix it. The tech was very pleasant and nice. AHS is worth the money.

I pulled my dryer out and there was a lot of stuff at the bottom. Also, I noticed that the vent tray was all messed up. I called AHS and they told me to stop using it. The contractor called within two days and the tech did a virtual look at the dryer. He got the name of the dryer and he said, “Oh, wow, that's really bad. That needs to be replaced. We'll look at cost and get back to you." AHS sent me an email yesterday saying that they're not covering it because the vent thing going outside from the dryer is not included. I told them that the rep should have said that when I was on the phone with her and I told her the problem was the vent.

I had an air condition claim, and recently, another one for my garbage disposal. I did everything online and everything was really easy. It was also easy working the techs. Everything's been great. The repairs have been taken care of, and I’d recommend Home Shield. It's just like any other insurance. You pay for it, and hopefully, you don't have to use it, but if you need it, at least you have it.

When I have to use AHS, I pay a $75 co-pay and their contractor comes in and takes care of everything. Recently, the refrigerator wasn't defrosting. When the guy came, he knew right away what it was even before he took it apart. He ordered the part, came back the following week, and was in and out of my house within half an hour. It was great service.

American Home Shield has a good service. I had a couple of issues with the leaks in the house. The techs had to get some parts, but they made everything on time. I'm happy to have AHS. Every time I needed them, they were there for me.

AHS is our central point of contact for dealing with repair issues within our home. I recently did a claim for a leak. The contractor called me within the day and scheduled something quickly. They had what they needed to resolve it that day.

We had a clog in a pipe somewhere between the kitchen and the laundry room. When we tried to use the washing machine, dishwasher, or sink, everything would back up and flood my laundry room. It was great since we just bought this house. Thank God for American Home Shield. We went into the website and put in there leaky pipes. And they said Wicker would come out. Wicker contacted us promptly and they came out. They tried to snake the pipe. They said it was done and cleared, and left. An hour later, I had to call back because my husband said, "It's not cleared. It's backing up and flooding.”

The techs are 80% are good. I had to do recalls sometimes. Also, my first experience was a little off. The guy jumped his way into something else, which I scratched my head over. But I was able to get that second opinion and everything got fixed. That tech seemed very happy about his work. I had a plumbing issue. At first, I had a bad experience. American Home Shield sent out one guy, and the other guy didn't look at it. He said, "I think you're gonna have to get your insurance involved." He just put a fan, and that was it. I called American Home Shield because I needed a second opinion. They assisted me right away to schedule an appointment with this new company.

I just got through having two claims with American Home Shield. One was with my swimming pool and another was with my clothes washer. A guy came yesterday, put the part on my washing machine and fixed it. He was very professional. He went over with me about what to look for in case it leaked after he put the pump on there. That was very nice. He didn't have to go out of his way to do that.

The experience I had with American Home Shield was very positive. The guy came in, did the assessment, and ordered the parts. When we got the parts, he put them in, and it was cleaned and fine and dandy. I've used the home warranty a couple of times now at a former address, and the response time has been far quicker. But I also know that there are constraints. They had to get a resource to come out, and that took a little bit of time. In getting the part, there were also supply chain issues. I worked in high tech so I know what it's like. No big deal. However, after I did the claim online, they did a lot of texting. I got a lot of repeat stuff. I got stuff by email and by text. That's a little redundant.

I had a ring on my toilet that was leaking. When the plumber removed the toilet, he showed me that the ring had melt down. It needed to be replaced. He cleaned up the mess that was there then replaced the ring. I was very happy. AHS is great. I like the convenience of being able to call them and I don't have to search for a repair person. Their contractors are very professional. They're on time and they communicate. That also makes me happy.

AHS has done very well. I've had them work on our furnace where they changed the motor. They came out here just the other day to look at our clothes dryer that hadn't been heating up. The guy found out that it wasn't a dryer issue, it was an electrical issue. Having AHS is better than going out and trying to buy something new in a pinch. I'd rather pay a little bit of a price to get a service rather than have to replace everything.

The toggle on the bathtub spout quit working so we had to get that fixed. I called American Home Shield and the reps were very helpful. Some things in the past that I thought were covered were not, but all I have to do is call them and ask, and they will look it up and let me know. They told me it was J&M who was going to be assigned. They've done work on other properties for me in the past, so I knew they were a legitimate company. They did a very professional job, and the tenants were very pleased with the outcome.

When I had a leak in my pool pump, the repairman was out the next day. He was knowledgeable and repaired it right there. I didn't have to pay for anything extra, just the copay.

The main pump on my pool broke. My pool stuff through American Home Shield has been amazing, and it's always with the same contractor. Super fast response. Professional. It's a problem in a pool that need to be fixed fast. He called me within hours, and he was there the next morning and fixed it. It cost me $70 and it was a $3,000 to $5,000 job that got done. But I've also had some horrible experiences with AHS. One was frustrating. And there was no resolution. I just had to ultimately pay some money out of my pocket to get it resolved. But it's usually good more than it's bad. Every year, the warranty has paid for itself two or three times over.

I used to have a terrible experience with American Home Shield. But I can tell that they have decreased the time it takes to talk to someone significantly. I've waited on the phone hours before. Now, it's within 5 to 10 minutes. So, I've been very pleased with the response time. The heating had a burning smell, like the motor was burning. The company that was sent out was very good. I would want them again because I have had some bad experiences. The tech let me know when he was on his way. He was on time. He told me what the problem was and fixed it quickly. He had the part on his truck.

Our refrigerator was leaking all over the floor. The tech came out within a week and solved it. He was a delightful young man who knew what he was doing. He explained it and everything went well. But I was not happy with one of the companies that was sent out regarding the temperature in my refrigerator. I basically went two months with them coming, trying to fix it, and it not working. I was ready to give up American Home Shield. I got to the point where I said to them I no longer wanted that technician in my house. But they got it fixed. I also had a thing with my oven and they couldn't find the part and they were gonna replace it. But the only oven that would fit the space I had was not available and that was around COVID time. It took me several months to replace an oven. Other than that, I haven't had any problems with AHS.

In the summertime, if you wanna get AC people out here, you can get somebody out here within a couple of days. But during the summertime in Phoenix, every single person's AC goes out because the temperatures here are so ridiculously hot that it doesn't make any difference what kind of AC you have. Summertime is the worst time for American Home Shield. There are so many calls and there are just so many people. When people complain, “Oh, they didn't come out, send an answer or whatever.” They have to understand that these guys are working probably 12 hours a day in the heat. It’s just five million people live here and there are a lot of AC problems. Getting parts is another thing. That's something that they cannot help.

Somebody came out to do an AC tune-up and that was when we discovered some issues with the AC. So, I put in a service request to have them come out and diagnose a couple of those problems. Currently, I'm waiting for them to get the approval and call me back to schedule the actual work. As far as submitting the claim, I went into American Home Shield's portal and I found the section to submit a service ticket. I selected the items. I put a check box next to the items that I needed to get the service on. They automatically assigned a contractor. I was doing two things on this service call, and there was no way for me to put multiple items on the same service ticket. So, it did go in as two tickets, and they got assigned to different companies.

American Home Shield is a good program. I like the idea that I could call one person and he would arrange for somebody to come and fix my appliance. If it was not fixed, AHS would do it again until it was. Having AHS is worth it, especially when I moved into the condo, the appliances were already there. So, everything was covered, including my lights, stove, sink, and dishwasher which they recently had fixed. The guy came to see it. He thought he fixed it, but no. Another guy came and ordered a part. He came to fix it. No. The last one, the one who fixed it, was very good. He took the dishwasher door apart. He said no one did that. Two wires were wrong in the start button making it not finish the cycle. One wire was not attached and another was not doing its job. He fixed both of them. And so far, it works.

I just moved into the home about six weeks ago, and part of the deal after I closed was the home warranty. So, I got signed up with American Home Shield. There are a few special offers right away that were useful for me. There was the rekey service that I used to change the locks in the home. I used the dryer vent and the dryer vent clean last week. So, it was a lot of maintenance. I live in the city of Chicago, so prices and reliability can be up in the area. So, having the warranty would give me a little bit of a safety net, too, having trusted partners and providers that AHS works with. Plus, I assume everyone that comes out here is insured. We had no emergency issues yet, but so far, so good. I mostly have been relying on the coverage that I have to cover some of these maintenance items. You really can't really beat $100 to cover that.

Our garage door wasn't working. It just stopped going up and down. I called American Home Shield on Thursday and the techs came on Friday. They were good. 15 minutes before they came, I got a call from the company saying they were gonna be here. Within 15 minutes, they were indeed here, and then they fixed the door within a few minutes and they told me what the problem was. They found another underlying problem. So, that was a good thing. I got that fixed as well. The garage door is working wonderfully now, and they said I shouldn't see another problem at least for another 20 years.

Sam was the tech that came and it was his second time in my house. He installed a garbage disposal in March and he came out again for the toilet service. I was scheduled to be between 3:00 and 6:00. He called me at about 12:30 and said he had some time between his next service call. He got here about 1 o'clock and it took him less than 10 minutes to do the fix. The toilet is working better than it ever has.

Dewitt's Appliance Repair came out and looked at the washer. It fried on us and started smoking from the circuit board. We couldn't turn it back on after that. They said it was either the primary circuit board or the secondary and they said maybe we could order a new part for it. They talked to American Home Shield who recommended getting a whole new washer. I decided to do the cash option because they didn't offer an LG washer. I haven't received my reimbursement yet, but I was luckily able to buy it through Lowe's and have it delivered on Saturday. American Home Shield is pretty good. The $125 is a little steep for the people to come out but it's worth it when you have to get a whole other appliance.

Julian was very customer-oriented, and he figured out what was going on with the old system. We're going to purchase a new system through ProConnect. The old system was 28 years old and he said, "Well, you're gonna fix this one, and I can fix it if I can find the part." He had been out because a thermostat was not working. It died from static, so he fixed that. Then a few days later, we had this problem where when it heats up, if it was warm enough to stay in stage one, it was fine, but whenever it went to stage two, it couldn't keep the temperature up. He did figure out what the problem was. He went off to order the heating unit and the resistors. In the interim, a gal called Julian and said, "You had mentioned a new system." So, we talked about that for a while. I decided to get a quote from AHS and it was outstanding. So, we're in the process of putting it in.

My wife noticed that the ice cream in the freezer wasn't freezing well and the next day, our fridge was not cooling at all. We got an AHS technician out here and he went through the refrigerator and said there were multiple faults. He said it was totaled and that in his opinion, it was not worth fixing. He reported that back and we got a communication from AHS. They gave us the option to get a certificate to go to Lowe's or we go buy it and then they reimburse us if we send them the sales receipt, an exact replacement for our fridge. We are right now waiting on the coupon through email. We've already checked at Lowe's to make sure they have the refrigerator that's almost an exact replacement and they have it in stock. We are happy campers. My wife did most of the communications with them and she said everybody was very helpful and explained everything. There have been no surprises. I would recommend them and we're gonna renew the warranty with them.

We've been living in this home for two years, and we had some older faucets that were dripping. I needed a plumber to come out and fix those. I called American Home Shield and they asked if I was starting a new claim or checking on a current work order. They sounded like they operate with a lot of foreign callers working out of their homes. And some of them are easier to understand than others. But most of the interactions I've had with them are very good.

The refrigerator wasn't cooling. I submitted a claim to American Home Shield on a Friday. That following Monday, Mr. Appliance was here first thing in the morning. The tech was very nice. I liked him. They had to get parts but the problem was that the defroster in the freezer wasn't working right. So, it was keeping the refrigerator from cooling. The whole fridge had to thaw out for a couple of days. So far, it's good. Otherwise, I would've spent $400 on a new fridge. Overall, the experience with American Home Shield was very professional, very polite, and very quick.

Our last experience we had with American Home Shield was markedly improved from the past. The service call was made quickly and we got a response quickly from the contractor. The service was good. When we call in, we're able to get through. So, we're pleased. The companies that we’ve worked with and American Shield contracts with have been good and professional. So, it's saved us time from having to shop around and possibly not being satisfied with service.

American Home Shield has been pretty good. I recently had an issue with plumbing. The plumbing company said that something was blocking one of the drains, and American Home Shield said they wouldn't cover it because they don't cover blockages when I thought they did. They said they cover stoppages, but then the issue was something hard in the drain. They don't cover that. I was like, “Well, how do I know that if I don't know the drain could have collapsed?" They never put any cameras in the drain, but they're saying they don't cover that. The sink works. It just drains very slow. So, American Home Shield is okay but it's not great. They also use a lot of unprofessional vendors. I feel like they don't use any big companies. They use a lot of small companies, and a lot of them have really bad reviews.

I just had a toilet fixed and that was a good experience. The contractor came out to take a look, but they’re supposed to come back with parts. I'm waiting to hear from them because they still have to finish. But the technician was fine.

My experience with American Home Shield wasn't the best this time. My heat pump had went out. I feel like there was a lack of communication between American Home Shield and this other company that they deal with. The communication was terrible. It's not fair for the customer when you’re left hanging. They didn't have the part that was available. No one told me that. I had to be the one to take the initiative to make the phone call to them to say, “Hey, it's been almost a month. I've been going back and forth with this company. What's going on with my equipment?” They said I canceled the contract. I said, “I never canceled anything. No one touched base with me about any equipment not being available.” I had to be the one to make those steps to get things in order.

American Home Shield has always done great work. The turnaround, the communications via text and phone is spot-on and they got it down good. Recently, our stove went out. The guy did a phenomenal job. He was very communicative. He had to order parts and there were some logistic issues on getting the parts in. But it's typical of today's technology.

When we first started and American Home Shield told me we had to pay $2,000 out of pocket, I was furious with them. Between the phone calls and not being able to understand some of the foreign accents, it was just infuriating. But most of the time, the contractors are working with Home Shield. All I have to do is call and say, “It's not working again.” Then they say, “Okay. We'll dispatch them again.” So it's gotten much, much better.

I have three houses with American Home Shield. I'm happy. Sometimes AHS made an appointment themselves or they got an appointment from the contractor. They let me know, for example, Tuesday between 8:00 to 5:00. And I usually ask them to call me half an hour before. Sometimes, they even give me the company's number so I could reschedule it if I wanted. Recently, a contractor came and fixed the problem. The AC's capacitor burned and they replaced it. So far, it's working.

The app is very efficient and very easy to use. When I put my address in, my contract comes up. It's a lot better than it was a couple of years ago when they kept me on the phone forever and I had to call back several times before I could get an appointment. My dryer wasn't working and I put in a claim in the app. They sent me a date, the contractor's name and number, and an email and a text to follow up. It was an immediate response.

My pump went out causing the system to not work. A.R.T. Heating & Air Conditioning came out the same day I was contacted after I submitted the claim. The tech assessed what was wrong and told me that they needed to order the part. It took about two weeks and I had to reach out to them. They called the manufacturer and they couldn't find the order. The order was placed and he said he'd call me back when they called him back, which took another week and a half. Other than that, everything else was fine. Everything was good after they came back out.

American Home Shield is kind of pricey. The rates have gone up since I had it but I'm happy with it. My heating stopped working and I called them. They returned the call and connected me with a heating company here in the vicinity. The contractor called me that day, came out the next day, and took the numbers that they needed. In about three days, they came back with the part and put it in.

I have used the plan that I have three times and it has always been very satisfactory and worked out good. The most recent one was for our washing machine. One of the shock absorbers was broken and every time it was going into the spin cycle, it would start booming. I called American Home Shield and told them what was going on. They said they would get somebody on it right away, which they did. Within two days, Cal Appliance and Repair had sent out somebody to look at it and diagnosed what the problem was.

The claims process with American Home Shield was easy. The guy who came out was awesome. He resolved everything. AHS is good. You should get it.

More things seem to be covered than with other warranty services. So, I appreciate that aspect of American Home Shield better than others. One of my air conditioning units was not functioning. So, I scheduled an appointment for AHS to send a contractor out and look at it. The guy showed up, checked it quickly, went outside, figured out the problem, put the parts in and was ready to go. He's a nice guy. Everything went very well.

I was with Choice Home Warranty, and I just switched over to American Home Shield in February. I had a really good call with the customer service person that I talked to when I first called in. I was told some of the differences between AHS and CHW. I was impressed, and there are things I didn't really even know about. She said they cover everything completely after the $100 that you pay. At CHW, it was only up to a certain amount. So when I got my new air conditioning unit, I ended up having to pay $1,800 for it on top of whatever they paid for it. It was interesting because the $100 service fee with Choice Home Warranty, you pay that to the serviceperson. With AHS, they take the $100, and they take care of all of that, which I thought was interesting. The day before they came they had taken the $100. It was very convenient. The only thing I thought was weird was that they paid them before they did anything. That was concerning.

I ordered an inspection on my furnace last Friday. The contractor came out and the tech said he wants to replace it because it's 27 years old. On Monday, they called me and said what did I wanna do. I told them I didn't know what my options were and they thought I would be getting a message or email from American Home Shield. I called American Home Shield this morning and they said they hadn't heard from the contractor. I haven't heard anything since then as to whether American Home Shield is going to repair it or replace it. I've never had this problem with them. Other than this, I would tell others they're a fine company and they would be a good investment.

It was a Saturday when I had problems with my water heaters. One of the hot water hoses busted and I had to shut off the water off. The only problem I had was trying to get the contractor, Ferguson and Son's, out here because American Home Shield said it wasn't an emergency. AHS called them and they called me back and told me they were on the way. Everything got fixed and it worked out fine. AHS does what they promised they do and I'm very content with them.

I had a few outlets that weren't getting any power and I tried to reset in the box, but it wasn't working. So, I issued a ticket to American Home Shield for someone to come out. I did it online. It was the easier way. Their website is straightforward for someone who knows a little bit of computer. As far as the turnaround time, they called me within 24 hours for an appointment. When the tech came, he asked me what the problem was because the AHS website doesn't let me put what the issue is. They just wanted very little bit of information. So, I explained to him what the issues were and he tested some outlets, and then he went to the box. We have a generator junction box and a regular junction box and, apparently, the switch was flipped in the generator one. That one was fixed within seconds.

I had a toilet that was continually running and causing me large water bills. Advanced Home Services came out and found that the stopper was kind of rippled. They changed it out and everything went fine. Joe was the tech who was sent out and we've had him sent out several times from this group. He's always great. He takes care of business and answers my questions if I have any. I asked him if the Clorox tablets that are made to go in the toilet should go in the toilet and he said that that was why I had the problem that I did. The tablets have chemicals in them that eat the rubber off of these stoppers, which nobody has ever told me. He's really professional and he's no nonsense, which I really like. But I wouldn't say that I've never had problems with technicians that are sent with American Home Shield. I had a contractor long ago that if they were assigned to my house again, I would call back and ask to have someone else assigned.

We had a leak and the tech they sent was very professional. He figured out the problem right away and was respectful when he talked to us. I'm happy with AHS. They've always been very efficient.

I've used AHS before and every time that something has come up and I put in a request, they're quick on getting somebody out here to diagnose exactly what's going on and do whatever their process is. The washing machine that I had an issue with took a week or longer because they didn't have the part and they had to order it. But I understand stuff like that.

My air conditioner's board blew. AHS dispatched the local service provider. The tech checked it out and gave an estimate. AHS approved it. Having them saved me a boatload.

I was very pleased with American Home Shield. We had a pipe leak and it was a bad one. So, we had to shut the water off. I called in and put an online repair in. I got a call within a couple hours from the repair company. They said it would be three weeks before they could come and fix the repair. I said, "Oh, that isn't gonna work." So, the repair company suggested that I contact American Home Shield back and see if they can do anything. So, I called American Home Shield and explained the situation. The representative said, "Okay. Hold on. Let me see what I could do," and put me on hold and contacted the repair company and did some magic. He got the repair company to come out the very next day, and they fixed the leak. We were down for just a bit over 24 hours, which I thought was outstanding.

American Home Shield's service has been very good. They need a little coaching once in a while because their workers aren't all top-notch. We had a shower valve that they couldn't repair because I screwed it up before I called them. We finally got it fixed. I had to call another plumber. I had another shower valve that they fixed just recently. It went very smoothly. Overall, AHS helps you take care of the big stuff. The process is pretty good until you get to the point where they don't cover something. They call you back and tell you that you gotta call them up later and ask them why they haven't done it.

I like the timeliness and the professionalism of the people that AHS sends out. They get somebody out to you fast and I'm very happy with AHS. My most recent claim was for a microwave that wasn't heating. I submitted a claim on a Saturday and the tech from Optimum Appliance came out on Monday and resolved the problem Within 15 minutes.

I had a bad experience where AHS canceled my contract and wouldn't pay me a prorated refund. But, bigger picture, it spurred me to to do the math on whether it makes sense to pay AHS, at least in my case. Let me share:

I had a dryer issue. The tech fixed the element. AHS is on point. Everything is what they say.

When Sears called me for my dishwasher claim, I was able to let them know there was a spring in the door that broke. The tech called and let my wife know exactly when he was gonna be there. The tech brought one with him and fixed it. It was very timely and well done. For the first two years, it was hard to make a claim with AHS. But this time, the way that was set up on the internet, I was able to get in and take care of it really quickly. It was 10 times better, except for the fact I couldn't put in there that there was a spring in the door that was needed. Other than that, it worked very well.

I had a claim for the refrigerator with AHS. At first, I was really upset because the job didn't get done by the first contractor. I had to go through all the rigmarole in order to convince American Home Shield that this guy didn't do the job. I was really disappointed. I kept calling AHS. They hired someone else. He came in, did the job, and all was well. The second guy went ahead and got the part. It was approved.

When I submitted a claim with AHS for the water line, they scheduled it immediately. But it was a week later that the techs could come out. When the tech came in, he was done in 20 minutes. It was a good experience.

My garbage disposal was leaking. When I submitted a claim with AHS, I immediately received a message saying that someone was gonna contact me to schedule but I didn't receive any calls for a week. I reached out to the technician and he immediately called me and we scheduled. We were scheduled for noon but the tech texted me early that morning if he could be here earlier if it worked out for me. He got here around 10:00. Everything worked out okay.

My AC wasn't working. I called American Home Shield, and the young lady got me set up with an appointment. She gave me the name of the contractor, the phone number, and she told me that somebody would call me within 24 hours. She was really nice and took care of me. She answered my questions. The tech came out that Saturday. He checked out the outside unit. He pulled the thing out and he showed me what it was. The tech was very professional and knowledgeable about what he was doing. He told me I had 30 days to call him back if it didn't work or if I had any problems with it. It's functioning very well now. If you don't wanna pay a whole lot of money when your stuff breaks down, you better get American Home Shield.

Absolute Appliance Services has been out twice to fix our ice maker. They've replaced the ice maker, but I still don't have any ice and I don't understand. It's a brand-new ice maker, and they changed the water line the first time. We called them, and they can't get here till Thursday. Other than that, they're great. They've been responsive in letting us know when the ice maker came in, because they had to wait for the piece.

Every few months, the AC just stops working. We turn it off and hope that it'll turn back on after it thaws. Sometimes, that works. Sometimes, it doesn't. We called AHS and it was fixed.

I've been happy with American Home Shield. So far, everything has worked out as they promised. They sent out the repair people and they have been great. Right now, everything is working well and if not, Desert Mechanical told us that they will come back out and warranty their work.

My microwave went out and it was three years old and out of warranty. We called AHS and they sent somebody out right away. But, the part that they had to order, it took them a while to get it, like four weeks. But when the tech got it, he came out here and put it in, which was last Friday. There was another issue wrong with it and he fixed that. The tech was professional. We're happy with the service.

Our recent claim with AHS was for a furnace and AHS sent someone out to fix it. The tech got it fixed and it's working well. He also got it done very quickly. I had a good experience. We've had AHS for quite a while. I would recommend it.

I like the convenience of AHS and it saves a lot of money, too. I use them for a seasonal upkeep of AC units. I used them once for a refrigerator and they replaced the refrigerator because of the age. The tech was very helpful on my recent claim for my washer. He had to come back because he didn't have that initial part with him. But he repaired it fast. He was friendly and on time.

Our water heater went out completely. The guy from Tombstone looked at the situation. He requested that we had to replace the hot water heater. I was very impressed with AHS and the quick ability to get our water heater replaced and back up.

AHS responds and assigns somebody quickly. Also, the people that had come out here got their work done. Recently, I had water coming out of the drain on the AC. It was clogged. The techs came and unplugged it. AHS also covered the water softener for a while for an additional fee and they replaced my water softener one time. But during one of the renewal periods, they said they weren't covering it anymore.

I had a claim for my washer and dryer with AHS. The washer was only washing on one cycle. The door wasn't latching properly. It threw it into an error message. It's a front loader and when the load is imbalanced, you can't do anything but start it over, even if it's halfway through the cycle. The tech replaced the rollers and now the drum works fine and it's silent. I'm happy with the service. It was also really quick. The company called on Monday and they got the tech out here by Wednesday. He had all the parts that he needed on the truck too. One service call did it all.

We had an annual checkup for the air conditioning system before it gets hot. The techs checked over the system and found that one of the big capacitors that turned on the fan was low on voltage. Everything seems to be working fine now. The techs were super professional, really polite and well-mannered. It was also a lot faster than I anticipated. As soon as I input the thing, within five minutes, I had an appointment for the next day. I've never been that fast when I've called the companies directly myself. I was impressed with how fast it went.

I had a claim last week with my refrigerator. Ice was forming inside the fridge, underneath the freezer. Whenever I call AHS, they always find someone and that's always a quick turnaround for me any time I have an issue. In two days, I had someone here. But the first person came and by the time he got here, he was rude. The ice was still underneath the bottom of the freezer when he left. I said, "I thought your job was to get the ice out." He said, "No, that's your job. You have to defrost the fridge yourself and get the ice out of it."

I had a leaking showerhead. When the tech came out, he said that my cartridge and my seal were bad. He ended up replacing the whole cartridge in the thing. It was really quick and the showerhead stopped leaking. The tech was on time. He gave me a courtesy call, to let me know how long it was gonna take for him to get there. He knew exactly what he was talking about and he took care of the problem.

I had a recent claim with the refrigerator. They fixed it right away. But it took a while for the part. We were down for a week and a half. I also have to call them back. They replaced the ice maker, but the ice isn't coming back. But the plumbing guy has been really good. AHS is also worth it. But when the contractor comes out, make sure when the parts are gonna come back. Because that's the wait.

I had a company that did the install of our AC five years ago. It was recommended by American Home Shield. They said stuff needed to be fixed. The tech said, "Well, we need to do a whole deposit so we can order the parts." I said, "Well, let me call American Home Shield and let me say, 'Hey, you know, I just had these guys out." I called AHS and they said they don't work with that contractor anymore. So, I was rather irritated. It took about a week and they said they would send their own guy out which I had to pay for. The tech they sent did all the stuff and found that there was a bad part. He also found that the other company was lying about all the repairs that needed to be done. The tech had the part needed in his truck and got the issue taken care of.

I had some outlets and switches not working properly. I had a wire that went out to my septic tank. The techs called American Home Shield and I got something saying that the claim was approved. But the next day, I got something saying that it wasn't approved and I had to pay $700. The techs were trying to put in some wire that was about 15 feet. That thing wasn't worth $700. I have a local guy who charged $150 to do it. Suppose it was somebody who doesn't know any better, they're gonna pay $800.

American Home Shield tells me very clearly what's gonna happen and if we have to replace an item. The techs have been very good too. They're knowledgeable and professional. They tell me what the status of everything is as they're doing it, then Home Shield is in contact with me immediately after. A guy repaired my ice maker. I signed off on it when it was all done, then about a week later, Home Shield called me, "How did it do?"

At first, I thought American Home Shield sucked because the vendor that they had come out couldn't fix my stove. They had to order parts and it took them a month to get back with me after they ordered the parts. When they finally came, it was right before Thanksgiving, and the parts they ordered didn't fix the stove. The guy had to call and let American Home Shield know that my stove was not fixable, but he did not do that. Instead, he called and closed the whole thing out and I had to fight to have them come and get my stove fixed. I finally got fed up and called to cancel the service. I said, "I'm paying you guys $50 a month and I only had one issue that I need it fixed and I'm not getting it. It's ridiculous. I need to cancel this. I'm not even worried about the money back, just cancel services."

Sears came out for a washing machine that was not draining the water and they said it was a pump that was not working. They got the part from a local area, then they came back and fixed it the same day. My washing machine is working fine now. I like American Home Shield for their reliability. I've had maybe one or two issues, but not enough to discontinue.

It's hard to find somebody to come out and fix something, but with American Home Shield, we're able to just call, then get somebody. They've been very helpful and helped us get our needs taken care of. Recently, there was a leak on our water heater. The repair guy came, checked it out, made sure everything was working okay, and fixed the problem. He was great.

The bathroom leaked all the way into the basement playroom of my grandchildren when the toilet was flushed, so we had an immediate problem. But I was able to have my son shut off the water to the toilet, so it wasn't an emergency. I scheduled a service online with AHS and the plumbing company called me on the next business day. The plumbing incident happened on a Saturday and they called me on Monday to set up the appointment. Then, the tech came out in a couple of days and he was very good.

When the guys came out yesterday, it was the fourth trip that they've been out but it was for two separate repairs. One was for the washer, and the other one was for the the water heater and the leak in the pipes in the wall. Everything went smoothly and the technicians were very professional. They gave information on everything they had found and what they were going to do. They were able to repair the washer, then they had to replace the water heater and fix the leaky pipes up in the ceiling. I had to pay $225 out of pocket on the water heater and the leak, and I wrote a check the day the gentleman finished with the water heater. Having the AHS warranty saves me from the headache and it's a wonderful thing to have. When something goes wrong, you don't panic and you don't always have that extra couple thousand dollars to do whatever needs to be done. So it's worth the payment that I make every month for a peace of mind.

American Home Shield (AHS) and affiliated contractors are perpetuating a fraudulent scheme designed to collect premiums and service charges with no faithful intent to payout upon on a claimed breakdown. Two different contractors sent to investigate the request both informed the Homeowner AHS would deny the claim as "Pre-Existing" before even looking at the item they were sent to diagnose. After the diagnosis, AHS representatives repeatedly "quoted" plan documents and intentionally left out certain words and details that did not support their conclusion. Even when supplied with documentation sent to the Homeowner from AHS that conflicted with the denial, the "customer service" representatives ignore the information.

I'm not a happy camper 'cause I had a problem with my heat in November and they never got that straight. They haven't been back since February. The last response I got from them, they had talked to the contractor and they were supposed to have been getting in contact with the contractor. But I haven't heard anything since then. It also took me two weeks to get hot water. The tech said they had to special order the hot water heater. But everything was good with the tech. I highly doubt if I'll renew my contract with AHS when it's over.

We kept having issues with our air conditioning freezing up. We had a person come out and do a maintenance check on it and they just check everything and if it needs to be cleaned off, they'll clean it. They really don't do anything else. About a week or two after he had come through, the AC unit froze up again. So, I called American Home Shield and I set up an appointment to have someone come out and take a look and see what the problem was. The turnaround time was fine. I put the request in on a Sunday and Advanced was here on a Wednesday.

My refrigerator was not working properly. After I submitted a request with AHS, somebody was assigned to my case and I got a call from the tech that was assigned. He scheduled an appointment based on his availability and my availability, and he came over to fix the problem. He told me that a certain part was not working. He had a few spare parts with him that day. He replaced the part and told me, "The fridge is fixed. Give it an hour for it to cool down and it will start making ice again." He was very professional and on time. He walked me through the process, told me what he was about to do, what was wrong with the fridge, what could have happened and how to avoid it.

I called American Home Shield and did a claim for my refrigerator. That was fine. The tech that came was excellent. He was professional, friendly, and got to the point. He did what he needed to do and that didn’t take very long. According to him, the fan was working extra hard to keep the refrigerator cool and it broke. He had to order the part and come back. That took a week.

Up until recently, my experience with Home Shield has been pretty rough. I had a problem with my air system unit in February and I made the first payment. But the same problem existed for seven to eight different calls. On the contract, they had this policy where when you call them for service, you have 30 days for any revisit on that same service if there's a problem or if it wasn't like properly fixed. I had to pay again and the problem was not fixed until just recently. We were going through that struggle of the room temperature being too cold or too hot.

American Home Shield had a vendor come out to look at leaking pipe. The vendor came out and I have not been able to get a hold of vendor to fix problem in the last month. Called American Home Shield and they just say it has been escalated and wait 24-48 for the last two weeks. They have told me I just have to wait. This is not the service I have paid for.

I like the service with American Home Shield. I like that, as a first-time homeowner, I don't have to pay a ridiculous amount to get the things that I have to fix fixed. I could call American Home Shield and they have people that they work with so that I could get the issues fixed. Recently, I called them for an ice maker that was broken. Their contractor came in and diagnosed the problem. Instead of telling us that they would have to come back later, they checked to see if they had the part right away, discovered they had the part, went and got it, then came back and finished the job.

I got two claims with American Home Shield. The garage experience with who did the garage started out questionable, but they finished extremely well. There was a misunderstanding about what services I wanted to have done, but they made good on it, and I was very pleased with the garage company. With the dryer company, I have had to remind AHS to tell them several times to send a tech out. Then the tech came a day early than when he was scheduled to. He came an hour before I was leaving to go to my sister's wedding, refused to not come back the next day, and told me he would have my dryer fixed before I would be leaving to go to the wedding. They partially fixed the dryer. It is still making the same noise that it did before it got so bad that we had to call you AHS.

Something was wrong with my fridge and I did a claim for it. The customer rep said he allotted somebody and that the contractor would give me a call. It was Friday. They never called me back on the weekend. It took a long time for someone to come out. I waited for two days and then there was a weekend. My parents have their insulin and all other things in the fridge such as the grocery. Everything went bad. You cannot keep the medications outside.

I had a toilet back up and I filed a claim to American Home Shield for blockage. I did it on the Internet, and it was quick. Their site was easy to navigate, and the turnaround time was about 24 hours. Somebody contacted me within 13 hours. The tech who came out introduced himself, let me know what he was gonna do, and got right to it.

Beware of ProConnect. The person they sent to do work in my apartment did not have a license or any documentation that proved he was a professional. Three times I requested Pro Connect for his documentation and they did not provide anything.

I have absolutely loved the service with American Home Shield so far. They've been great. We had a plumbing issue the first of the year and they took care of that. We recently had a refrigerator issue and they're taking care of that right now. So, I have no complaints. The guy from Mr. Service, Mike, was amazing. He had to get parts, and he worked around my schedule to be able to get to my house because I work. He even came in later than what they normally do so that he could fit in.

My washing machine was not washing the clothes and the spin cycle was not operating properly. A technician came out within a week and then he came out a week later with the parts in order to fix whatever was wrong. The technician was very professional and friendly. The other problem I have had is I called American Home Shield early in March. My water lines were clogged in my kitchen and in my washtub sink for the hot water. I also had a problem with one of the sinks in the master bedroom bathroom.

The technician that AHS sent out was very good. But I'm very unhappy with them right now. Their prices are outrageous, for a senior citizen at that. Plus, no one can get through their little thick skull over that the past 40 years with me, and over 60 years with my parents, they always sent me a statement in the mail and I would pay it monthly. They said that my new policy would remain the same, but they jacked up the price on me and it's now $149. I can't afford that amount per month. That's ridiculous as I don’t use them very often. Only when I have to.

I called American Home shield on April 16 2022 to make a claim on my refrigerator and dishwasher. They assigned S&S Appliance Parts & Services LLC to assess and repair the appliances. The contractor came out and said that both dishwasher and refrigerator had to be replaced. A few weeks or so went by and called AHS to find out when was the replacement of the appliances going to take place, and they told us they have to get the assessment from S&S before any determination could be made. There was an issue between AHS and S&S on why no one knew where the results from the assessment was. Eventually they said that both items needed repair and the parts were ordered, and that never happened. They took a month or so to figure it out, after speaking to supervisors who said they understood and would expedite the claim for replacement, never happened.

We had a 94 temperature degree in my area. It was so hot and I tried to use the AC but it did not work. Last year, Home Shield had a special. It was $75 to have somebody come check your AC and tune it up and have it ready for the summer weather. This year, they didn't have that special. The girl that I talked to said I would be changed the $100 regular fee. She was very quick and got me a service company. The company was Infinity Home Solutions and they responded the next day.

I did a claim online for my dishwasher. The process was very easy, super straightforward and streamlined. The mechanic came and inspected everything after I told him the way that it slowed down and then stopped. He suspected two separate issues and immediately figured out that it was one of those, then he told me he needed to order a part and gave me a range of time in case he had to back-order it. Within two days, he followed up letting me know the part was in, so he came back to install the part, and my claim was solved in a matter of a few days. I've used the dishwasher twice since, and it's functioning properly.

My refrigerator has been out since April 26th. I called American Home Shield initially, and they sent out a repair person that following Thursday, but he could not fix it. He told me that they have to transfer this to another company that could deal with it. They need to replace my compressor and do some kind of thing with the computer to program it right. American Home Shield reassigned me to Daryl. That happened on a Saturday, and Daryl has not yet given me a call to set up a meeting or a schedule for him to come out. The experience has not been good at all. Right now, I'm on the telephone with American Home Shield since 9:00, and I've been placed on hold. They are not all they cranked up to be. When I used American Home Shield for my over-the-stove microwave, they did fair with that and replaced it. Then they replaced the dishwasher for me. But each time was a wrestle.

Aside from paying the monthly fee, I paid $125 for a service I did not receive. I was only given one option for a contractor, Tom Melton Services, who has HORRIBLE reviews, and his price was hundreds of dollars MORE than all the other quotes I received. So of course I did not use this vendor. What exactly am I paying for if I pay so much money each month, PLUS a service fee, and the cost is STILL hundreds of dollars more than other vendors who have GOOD reviews and not HORRIBLE reviews? I did have one excellent experience with this company in replacing a central air unit, but everything else has been terrible. I think AHS vendors are ripping them off, double dipping. The point of paying for AHS is to avoid massive out of pocket expenses, but it actually is just INCREASING my out of pocket expenses.

We had a refrigerator ice machine not working correctly, and we also had a washer that was not draining correctly. American Home Shield charged us $125 for each one of those issues, but only one technician came. I called AHS immediately after it happened, then the tech came, he fixed both the issues and said he wasn't going to charge anything for the one he fixed. He just made a change to it and he didn't have to buy any parts. He showed us what was going on. American Home Shield hasn't reimbursed the $125. I really think they should because there was no extra trip by any technician. The technician who came out was great. He talked to us in American English, which was super, and he told us why he wasn't making any charge in that particular one.

I was calling American Home Shield for my refrigerator and my garbage disposal. They gave me the technician information from the email and said they would get in contact with me when they were ready to come in. They would advise me what time the technician would be here. They gave the technician my information and they said I had to wait 24 hours for the company to contact me. I picked the time when I was gonna be available when they could come to do the service. I got someone from MGM and one was the Myers plumber. Both of these technicians were very nice. It didn't really take them less than five minutes to complete the item. The job was well done, but I wish I didn't have to pay $100 for each item. Other than that, everything is great when I call. The people they sent always do a good job.

I wasn't getting water to my showerhead. This was for a specific mechanism in the shower handle. I did a claim on the American Home Shield website and that was pretty easy. There are quite a few un-user-friendly websites out there, trying to manage and navigate through the website. But American Home Shield is pretty straightforward. It was only four clicks to submit the claim.

I paid $75 for a service call on my water heater. I did not have a choice who they were sending out. The company they sent out only charges $29. The company quoted me a price for my water heater. In the quote were items that I felt were not needed. I talked to the manager of the company to express my concerns and was told that the tech was right. I then informed the manager that I would be getting a second opinion. So I asked to get a second opinion. In order to get a second opinion it would have to be from another company of AHS choosing and I would have to pay the service charge again. I informed them that if I didn't trust the first company that they sent out, why would I trust the second. So I got a second opinion from a different company. My hunch was correct. They were charging me for work that did not need to be done. So I choose the cash out option and went with the other company.

I got an email from American Home Shield saying it was time for the yearly check-up. I signed on to the website and did it, and they took care of everything else. I would recommend them.

When something breaks down, I don't have to go out and buy a whole appliance out of my pocket. I had a man coming in when I first got American Home Shield. He messed up my kitchen stove, and I had to buy it out of my pocket. And he wrote it up wrong. I asked AHS not to send him back. He has not returned back to my house. Recently, my dryer wasn't getting the clothes dry. There's no problem getting to an agent. It's getting to somebody that speaks English. AHS uses a lot of foreign people and they don't understand what I'm saying. But they ordered parts for the dryer. It's doing fine.

There was a problem with my refrigerator and my dryer. I called American Home Shield and they called a company. The company called us and did the assessment. They came out, fixed the refrigerator, fixed my washing machine, and everything was fine. I call over the phone to submit my claims to AHS. They're all up to speed on things. I don't have any issues with them, but it's getting expensive every year. As far as the contractors, everybody's been great.

The dishwasher in our vacation home needed to be repaired. The contractor was excellent. They had to order a part. We had so much snow in Tahoe that they kept trying to book with me, but I couldn't get up there. They had the part, and they kept calling back until I was ready to be out there. Then they met us up there and arranged the time that worked for us.

They have great customer service. It's like they care about their customers. They have very quick responses and resolutions. We like the comfort of knowing that somebody is there to help us if something goes wrong.

I had a problem with the fan turning on. It was intermittently working. I called American Home Shield on the phone and it was pretty quick to get through. I was impressed. The contractor had to order a part. They submitted it, and they got approved. When they got the part, they came back out and put it in. We've been fine since.

My dryer wasn't getting warm, and my oven was getting too hot and turning off. I sent in the claim online and then I was given all of the contractor's contact information. They fixed the dryer on the spot. With the oven, they talked about how it was a fire hazard and they ordered a part and communicated with me when it would arrive, and then they scheduled a follow-up to fix it. They were outstanding. Overall, American Home Shield is very user-friendly. The people have all been respectful and helpful. It's a good service.

Sometimes, the service is good, depending on the technician that American Home Shield selects. Sometimes, it's difficult when the technician is not doing the work, and it's hard for them to find another technician. For example, a particular client in my rental property sent in a claim to check my AC last summer, and the technician never showed up. But I paid the money, and they never reimbursed me. Every time I called American Home Shield, I told them, "Can you give me another technician?" But they never gave me another technician. I just got tired with it and found somewhere else to do the work. American Home Shield could improve on finding better technicians to do their work. For some reason, when they get a technician, they just stick to that technician.

We turned on the heat and it sounded like it was pounding out in the garage. It was really loud. I gave American Home Shield a call because we just changed to this new warranty company. I told them we'd like for someone to come out and look at the issue. Customer service was very nice. They asked some questions and it was really easy. The contractor was really nice too, especially given the fact that we changed from a warranty company that it took months to get somebody out here. The tech told us exactly what he was doing as he went along. We found out that the furnace was not installed correctly. The tech ended up cleaning the inside of the furnace a little bit. He also told us that the door that was on the side of the furnace needed to be left off so that the furnace could go ahead and get fresh air in and circulate. Everything is functioning nicely now.

I had a plumbing problem and American Home Shield sent out some plumbers from Moss Bluff. The little fellow that came had no clear idea what he was doing and charged me $200 over the amount that was on there. The second little fella acted like he was afraid to go into the house. I was totally not happy with my experience. They wanted to come out a third time. I ended up getting someone else because the problem was not fixed.

I had some electrical issues. I submitted the claim online and the contractor that came out was very professional, timely, and organized.

I'm not a "fix her up" kind of guy. I don't know the parts. I also don't know who is the best company to use. So, I trust that American Home Shield already vetted these companies. They're licensed, insured and qualified workers. That's why I use AHS. Also, I travel a lot so I don't have time to start looking around for a qualified repair person. Recently, my AC was low on Freon. I have a small leak in my AC unit. All the contractor needed to do was add Freon. But they told me that next time it happens, I would probably have to replace my AC.

I had a claim and there was one guy who was supposed to fix the issue but he said he couldn't do it. I think American Home Shield shouldn't hire people like that. I had to call back a second time and they had to send another person out. But with my claim with Eagle Locksmith, the tech was fabulous and knew exactly what he was doing. He couldn't change the locks on my shed, though, but I understand that. Everything else he did in a timely fashion and he did it cleanly.

My garage door wouldn't open properly. It kept stopping. Technicians came out and fixed it. Right now, I still have an ongoing problem that American Home Shield has not fixed. This has been going on since July of ‘22. This is for the hot water heater. It took AHS from July to November ‘22 to decide that it needed to be replaced. I was driving five hours to get to the location whenever technicians came out to do whatever they needed to do to fix it and another five-hour drive back.

I spoke about the leaking valves in the home. But when the plumber came here to come and fix them, he couldn't fix the one under the sink in the bathroom. I asked why. He said, "We couldn't do that because it's not on the claim." American Home Shield only told him two or three valves. He did the main thing but didn't do all the other jobs because it was not on his worksheet.

I had American Home Shield in my prior home for the first year just so you don't have any unexpected expenses in the first year as you're moving in. I have the home warranty again and it's very easy to use. I had a clog that turned into a leak. I called American Home Shield and it was very easy getting through to them. They told me the name of the contractor and they were great. I’d recommend them.

I put in claims for an electrician and for a plumbing issue. The electrician got in contact less than 24 hours after I put in the request and Robert from Boren Electric Service came out. There was a wiring issue and he fixed the back porch and living room lights. Once he finished, he called and told me what he fixed and what the issue was. I would recommend him. He was awesome. The plumber took six or seven days to get in contact but they came and they were able to fix whatever the issue was. I was very thankful with American Home Shield. It would have cost me way more money to have somebody random and with AHS, all I had to do is pay my deductibles.

Still waiting a month now for repair to be done. Contractor never showed up for confirmed appointment. Never completed my work order but AHS placed it as successfully completed on their website and closed the work order. AHS Contractors offer subpar or no service.

American Home Shield has always been helpful, and it has always been a good experience. I like that I don't have to pick some place to come out. I just call AHS and they send the company out. The recent tech was on time, friendly, and knowledgeable.

We noticed that our refrigerator was freezing food in the refrigeration part of the refrigerator-freezer combo that we have. We tried other things first and googled it but then nothing did anything. It still froze the food, so we called American Home Shield. They then contracted it out to Pacific Home Appliance. The man who came out looked at it and said, “Yeah. These two things need to be replaced, and that should fix it.” He ordered those parts, came back in a couple of weeks, and then replaced those parts. It was still freezing, so he came back out after we contacted American Home Shield again. He said, “Yeah. It's probably the motherboard in the back, so I have to replace that.” He ordered the part and we're just waiting to hear to schedule a time for that to be installed.

The service with American Home Shield is very good. They take care of whatever the problem is quickly and efficiently. They recently fixed my washing machine. I just called and let them know what the problem was. The technician fixed it right away. Having American Home Shield is very necessary. It's less stress. You don't have to worry about anything breaking down.

We had a leak under the sink. American Home Shield sent a technician out in just a couple of days. He was great. We've had a few techs that weren't the best, but generally, they've been good. Customer service has improved. We do not question whether we should have the service or not. I do our claims online now. It's really easy. Whenever we needed something fixed, AHS has always been quick to get it done. We've used them a lot. It's been beneficial for both of us.