American Home Shield Reviews

American Home Shield went through a lot trying to get the information as to what was wrong with my refrigerator. Somebody came out the very next day. I still have the same problem so they will be coming back to fix it. But it wasn't the repairman's fault. He couldn't diagnose it because it started back to working again.

We have an issue with our refrigerator and it has to be replaced. It's going to be done through American Shield and we're working on it. Other than that, AHS should have better vendors that would answer you when you have a problem right away.

I like American Home Shield’s service. Every time I needed something fixed, they got right on it. And if it was a company that I didn't want to use, I would tell them and they would get another company. So, it's been good for me because they've replaced my air conditioner, my heater and done numerous work around my house on different stuff. Everything is good with AHS. I can add coverage or take away some. It depends on what I want to do. I've been pleased with them. I call them when submitting a claim and it's usually the next day before the company gets back with me.

The company was not reachable. I called their phone number often but nobody picked up the phone. I finally reached them so they schedule an appointment with me. And when the time approached, I tried to confirm the appointment. I contacted them by email, and they said that they could not find my appointment and said I never made an appointment. I said, "I did make an appointment." But they eventually fixed my appliance and it's working now.

We had an air conditioning problem. The techs fixed it on the first visit which took about an hour. They were fine.

When I first bought my house 20 years ago, I had American Home Shield and I really liked their service and I always kept them. Unfortunately throughout the years, I wasn't able to make that monthly payment. My wife and I got back on our feet. I've seen a commercial and I said, "I need to get that insurance back." I called American Home Shield and got it and I'm happy. I've been on it for two years or so.

When water was leaking in my garage because of my air conditioner, I requested service through American Home Shield. The repair people gave me a call, explained who they were and came out as scheduled. Once the repair man came out, he told me that the condenser was clogged and it was leaking water too. He poured some solution in the drain hole. He also told me what to do to rectify it in the future. He told me to take 12 to 15 ounces of bleach and showed me where I should pour it each month so I wouldn't have that problem again. I put the bleach in the 1st of October, and that problem hasn't occurred.

The garage door spring broke and I couldn't get in or out of the garage. I called American Home Shield and #1 Garage Door came out. Unfortunately, what my warranty covers did not cover the spring but the guy that came out was fantastic. He was here the next day after I called him and he came early. I had another incident last December where my oven went out right at Christmas and because of the pandemic, I had a real problem getting somebody out here. We were without a stove for three weeks. On the day that the guy was supposed to come, we were in the midst of a snowstorm. He couldn't get to me and I had to reschedule. That's the only negative thing I can say about American Home Shield.

Having Home Shield is good because when you have a home, things break and it's best to pay that instead of having to try to pay it out of your pocket. Every time I call Home Shield, they get somebody out here to fix my issue. My last experience with them was when my air conditioner went out. This was about four weeks ago. The day I called, the contracted vendor didn’t come out. The guy was e was mean too as he was probably at another job. The next day, he didn’t come out either. I called him and he said they were gonna be here. That morning the next day, he was here. With my air conditioner, I could understand that. Being here in Texas, it was hot during that time. A lot more people’s air conditioning units probably went out too. The guy fixed the air conditioner. He was good and did everything. There were some ants that got up in my box cabinet. He put another switch on and sprayed some stuff in there to keep the ants out.

Our air conditioning unit was not producing cold air. So, the techs were called to come out and they were here when they said that they could be here. The turnaround time met my expectations and they looked over the system for us.

This is the first time we used the warranty, and the entire process from start to finish was very easy, quick and hassle-free. We contacted them and reported the issue, and we didn't have to do a lot of legwork. They connected the repairman to us, and in terms of the repairman giving the diagnosis to American Home Shield, we didn't have to do anything with that. That was all between them. Also, American Home Shield's decision to just replace the appliance was relatively quick, and we didn't have to fight for things. They really followed through on the things that sold us on the warranty. We are very happy with American Home Shield’s service, and we've already told several of our family and friends about the whole incident and how happy we were with the outcome.

The hot water heater went out and the part had to be ordered. That took a little bit and then, T Mayes Plumbing came out. They were good. I had some initial questions in the beginning that I wasn't quite sure or comfortable with in the beginning, but they had one of the general managers call me and explain what the issue was.

AHS has done a few good things but there are some things that I wish they could improve on. I have an issue with my bathtub in the hall bath. I've had to have them come out several times and unclog it. The last time they sent someone, that contractor said the plumbing was wrong and they can't fix it anymore. AHS said they're not going to cover it anymore. The same thing happened with the toilet in the bathroom. The techs weren't going to come out and fix it. Each visit is $100 and I've already spent a lot of money on having them come several times.

Epic Heating and Air came out and found a bearing in the air conditioner that is going bad. It's making a loud noise whenever the unit turns off, and they said that we have to wait until it completely stops working in order for American Home Shield to fix it. At that point, I'll have to pay another $75 service charge. It seems stupid and a little unsafe to not replace the bearing, knowing that it's broken. That's my only disappointment. As of now, only the bearing would need to be replaced. To have the unit continue to function with a bearing that is doing what it's doing now, I wouldn't want that to cause additional harm to the function of something else in the unit and then have not just the bearing replaced. They also said there's a possibility that the unit will not turn on next summer.

I’m happy with American Home Shield's service. I had to use them recently for my stove. The techs are still working on it because they’ve done one thing, and it’s still acting up. This weekend, they’re gonna be over to check it again and see what’s going on. To me, they probably don’t know what they’re doing. Why go three times to do the same issue and still haven’t fixed it? As far as AHS, they’re doing the job. The businesses that they hire to do the repairs are the ones to blame.

I had American Home Shield when I bought a home years ago, and I've been with them ever since. I'm used to having it in, and it's helped out quite often. It has gotten a little pricey, but it's still better than not having it. So far, they've done real good. I just had them out a week ago for a plumbing issue. Something was broken on one faucet and I thought the guy fixed it. He was really good and the faucet is real tight, but somehow I gotta hit something just right to get it off.

The AC wasn't cooling and it wasn't shutting off. So there was a part that was messed up in it. Once the contractor got the part, they came out and replaced it and off they went.

Our hot water heater stopped producing hot water. My wife called American Home Shield directly. And they referred us to a plumber that was not in our area but probably the closest. They did a good and fast job. They pulled up the heating element in the hot water heater. He explained to my wife that they just go out sometime. So, he knew right what to do. He even brought the part with him because he knew just by the description what it would be. To us, having AHS is worth it.

We used American Home Shield when we had our washing machine break down. I called on a Wednesday night and it was Monday that the contractor was able to get here. They were wonderful. We ended up getting the cash-out. However, I got a customer service lady that was very rude. I got hung up on. I called back and got the nicest person. It makes all the difference in the world.

Our hot water heaters weren't heating anymore and it was replaced with new hot water heaters. But they leaked, causing severe damage to the walls and the floor throughout the night, which led to us having to tear out subfloor. Eventually, I had to foot the bill for removal of the walls. It was all water-damaged at that point. And the contractor came out and were great. The repair guys helped out with no questions asked. They went above and beyond by ensuring that there was the least amount of stress possible on the home, my wife, my kid and me. The service was excellent. I've had a good experience with AHS so far. They provide immediate response. It’s user-friendly and more of a hands off approach. I filed a claim one day and literally the next day, I had plumbers here.

I had a hot water leak, and the claims process with American Home Shield went very smoothly. The tech was really informative and good. He was able to get me water and then had to come back the next day. I was shocked when they called me and said they had my hot water heater. They had to replace the old one. Everything but $38 was covered. I was pleased with the service I got. If I have a problem, I can get it fixed in a reasonable time, and I'm not gonna be trying to figure out how to do it because all I have to do is come up with my deposit.

When we first moved in, we did our inspection, everything was working just fine. And it all of a sudden started going on. We’d be cooking, the burners would just shut off. And we went from having six burners, and little by little trickled down to where we only had two. My wife was supposed to try the oven and get that working, and after that point, we decided to make our phone call and let American Home Shield know that we were having issues.

Our expansion tank was improperly installed and posed a hazard to us. There was smoke coming from our shower and our toilet wasn’t running properly. So, it wouldn’t necessarily flush correctly. We submitted a claim with AHS and the turnaround time exceeded our expectations. We were also 100% comfortable with the techs who came out. I really value their time and the fact that they listened to our concerns. They fixed a bigger issue that we didn’t have to pay out of pocket for. So that was covered by our warranty and they didn’t try to act like a salesman. They were very honest with us and they were very knowledgeable. You could tell they had a lot of experience. They were kind as well. I spoke to two different people then my fiancé dealt with one, and every single person that we spoke to was wonderful. All in all, AHS is 100% worth every penny.

The top of my glass range broke. The guy that replaced it did a phenomenal job. But we had problems when we were trying to get our air conditioning fixed. I've got really, really bad COPD. So getting too hot is not a good idea. The AC went out Sunday morning and it was summer in Arizona at the time. We tried to contact American Home Shield but there was no answer. My wife left a message and still nothing. Come Monday morning, I called a local company, and even though American Home Shield didn’t cover it, absolute total props to them. For 890 bucks, they replaced a bunch of crap, refilled my AC, and replaced the lines in my AC. I had to take that one on the chin. I’m not amused about it, but that was okay.

My fridge was leaking and I did a claim for it. The submission was fine. American Home Shield was supposed to take the $100 payment but they didn’t. Something went wrong where they were showing that I owed $300 but the technician was wonderful. He was very polite, clean, and quick. He kept me updated and was very punctual. But the claim process was very difficult with the fridge. The service from the reps wasn't as good as the technician's. I probably talked to four or five reps. The retention lady that I spoke to got that issue resolved and she even did a recall because after the technicians changed one part on the fridge, it started frosting. She sent the technician back out there to see why it was frosting. There was a back-and-forth. Even though I spoke to a couple of people that didn't understand the situation, it was overall resolved and I was helped.

I've tried to do two things with American Home Shield. They couldn't help me with one, but they did the other. It did take two times with American Home Shield to get connected with somebody. The first time I tried to get with them, they connected a service agent that was from Eastern Virginia, which was about a four-hour drive away, and the guy never called me back. Finally, when I got in touch with him, he was like, “Yeah. It’s not even in my service area.” So, we had to get back with American Home Shield. They got Country Roads and that guy was great. He was the next town over and he got everything taken care of right away.

The motor on the refrigerator side of my mother's Frigidaire went out. Somebody had to come and replace that portion. He was excellent and knew what he was doing immediately. On his first visit, he knew within three minutes what the problem was, and ordered the part. I got an email that the part was ordered. Then the hurricane hit us, so we had to wait an additional week. They rescheduled, and the tech was here and he installed it. As far as American Home Shield, we've used them twice in the time we've had them. We had a claim for the washing machine and that went as smooth as the refrigerator. The service was excellent. A friend referred us to AHS and we've referred at least 10 family members and friends who all have their service.

My oven was taking forever to preheat. The tech ordered parts and replaced those. Everything is going well now. I've referred my parents to American Home Shield.

We had two claims in the past couple of months. One was for our dishwasher that stopped working. American Home Shield contracted a company to come out and fix it, and they had to come out a couple of times because they needed more parts than they expected. It took a while because of the new parts, but I wouldn't put that on the contractor they assigned for the repair. They ultimately fixed it, and all we had to pay was the $125 service fee. There was no hidden cost, and they replaced practically all the parts in the dishwasher, except for the physical outside of it. I was looking at dishwasher prices, and it might have been less expensive for them to get a new one.

I had American Home Shield before but I left them, and I went somewhere else. But I found out that American Home Shield is the best. I came back to them. I had one experience with them where the technician wasn’t able to complete the job, and they had to send out another technician. Aside from that, every time they send out a technician, they handle the job. They do what I need them to do. They got my washer, my garbage disposal, my air conditioner, and my refrigerator running.

The air conditioning wasn’t working and the contractor replaced a bunch of items on it. The guys who come out were good and knowledgeable about everything. American Home Shield has done a great job. We've had them for several years. They’re something good to have. I would recommend it.

I had the washer worked on through AHS. When the tech came out, he fixed the problem and he was in and out of here in no time. Everything's been going well for us and we're in the process of moving, so we'll take our service over to our new house.

I had a claim for my garbage disposal and the techs who came out were friendly. They took care of it right away and it took them 15 minutes. They got a replacement and it has been really good.

I used American Home Shield one time for electrical work and it worked out fine. One of those outlets wasn't working and R&R came and replaced it and found salty water. They were good. I liked them.

I've only utilized American Home Shield once, but it was good. It was for my HVAC, and the claims process was really easy and smooth. The person that came out was nice as well, but the cost was a little pricey for the work, because it wasn't covered. It involves a clean out of it, and that's more of a maintenance issue than something wasn't working.

When the oven was pre-heating, it made a big loud boom sound so I decided I wasn’t going to use it anymore. I called American Home Shield and the rep asked what kind of stove it was and said they would send somebody out. The tech was nice. He came and did his job within no time. He looked at it and after I told him what was going on, he knew what the problem was. He told me and explained why it was doing that and what it was doing, and then he fixed it. Everything is good so far and I don’t hear that boom.

With AHS, I have quick go-to's when I have issues with the home. Also, everyone that has come out has been very nice and helpful.

When something gets damaged, I put in a request and AHS has been very helpful for me. Recently, the refrigerator was not working and the techs didn't find a part. AHS ended up giving me a new refrigerator.

The contractor came out twice for some plumbing issues. They did a nice job.

American Home Shield sent Alpha Heating and those people are excellent. I love those people. It didn't take them that long to fix my problem. Overall, my experience with American Home Shield has been great. I've been with them a long time, and they have done a really good job on my house.

The garage door would open, but it wasn’t closing. I put the request in to AHS and the next day I had an appointment for the following day. It turned out that there was a wire that was broken, so the techs repaired that. Then they replaced the sensors and it worked out really well. For the most part, the techs that AHS send out have been great. I’ve had other claims where the vendors haven’t been the best, but you can’t pick and choose everybody. I had Sears before this and they suck straight out. But in terms of the market, the guys I had recently are the best in the market.

American Home Shield has been very good. It’s a reasonable trip fee. When they didn’t correct the issue, they came back out and didn’t charge me another trip fee. I had a good job at my own personal home and up at the duplex too. All in all, I’ve been very happy with what I paid and what I’ve gotten out of American Home Shield.

American Home Shield always takes care of the issue. Every time, they're very friendly and I'm able to communicate with them. Sometimes the phone calls take long, but they're patient during the wait. Whenever we do a follow-up, they're very patient also. Recently, the freezer wasn't working properly. American Home Shield was gonna send somebody else, but they didn't deal with the brand of my fridge, so they had to look for a different person. They gave me their number and their name, and we contacted that same day. The repairman explained everything when he came. He left his card for me to call if I had any questions. The service was good. I was very satisfied.

I had two service requests gone out. One was for the appliance and the other one was for the wall unit AC. I had a wonderful experience with them for the kitchen appliance. It got replaced so that was very smooth and easy. But the wall unit AC is a completely different story. It's an opposite 180 degrees. The claim is still open since August. I had somebody come in Friday and the guy sounded like a scam. He was trying to charge me $1,200 on top of whatever they were gonna charge American Home Shield to fix it. It doesn't make any sense. According to the policy, if the unit is not working, either they fix it or replace it. There are no in between charges.

I filed my claim with AHS for the furnace and it was really easy to do it online. Then I got a text message that Rapid Heating and Cooling would contact me the next day. But I got a message within 20 minutes and their tech came the next day. The tech who came out showed up right on time and he was there for about four hours since there were a few things that had shorted out that he had to replace. But he replaced everything and we haven't had an issue with the furnace since. He also explained to me what he changed, what he looked at, and the general locations of where they were at. The service was quick. I figured I'd have to wait for a few days, but that didn't happen. So, overall, the warranty is a good investment of money. Spending the $70 a month and $125 to file a claim is worth it.

I did a claim for some electrical work and that was great. I’m feeling extremely satisfied with my service. Prior to realizing we could use American Home Shield, I had two other companies that couldn't figure out the problem. American Home Shield sent guys out and they figured out the problem. Based off of what the deductible was versus what I paid prior, this home warranty is definitely well worth the money.

I had some issues with plumbing and American Home Shield wasn't able to assist. For any type of claim that I file with them, I have to pay $100 to file it, even though they take money out of my account every month just to have the service. When I filed the claim for my plumbing, no one even did anything. They just had someone come out and diagnose the problem, and that was it. It was not helpful at all. I also filed a claim against my refrigerator and came to find out I had to pay $100 just for someone to come out and look at it and then not even fix it. I'm going to discontinue my plan. I don't need it. I thought it would offer me more than it has. American Home Shield is a waste of money.

Our AC went down and when we filed a claim with AHS, they covered it very well, except it was 111 degrees and took forever to get the claim covered. It took two weeks, but we have a new AC unit now. Other than that, I like the vendors that AHS sends out but the vendor we have for appliances is horrible and I would not recommend him to anybody. He doesn't get back with anybody and it took four months to fix our ice maker. So if I had to do it again, I would drop the appliance protection on my warranty around here. I also do not like that I could never get ahold of anybody at AHS.

I've used American Home Shield for several different things. When I bought the house, the refrigerator was supposed to stay, and they moved it out. When they did, they broke the ice machine hook-up in the wall. When they brought it back, they didn't hook it back up, but they shut the water off to the house, which I had no clue about. Then my painter came a couple of weeks before I moved in. I said, "Come in. Paint everything before I move in because then you don't have to worry about painting around anything."

I called AHS and they were able to get someone out the next day. Then the tech was able to diagnose and repaid the problem on the same day. I've had AHS for many years and the only problem I ever had was on big items like air conditioning and refrigerators. I'm also upset that they're going up in the price.

American Home Shield's service is good. The benefit of having it is that I don't have to find a contractor and it’s one flat fee for anything that goes wrong with the large amount of issues that could go wrong in the house. I had some electrical issues with a switch and a light in one of the bedrooms in my house. I opened up a ticket online and American Home Shield sent an electrical contractor within a couple of days and fixed it. It went smoothly.

American Home Shield is better than another home warranty I used to have. When I call them, their contractors come out quickly and handle my case. However, I'm still waiting on American Home Shield to give me my microwave. They said they are waiting on the man that they sent the microwave to. But it's been a while.

We like the service with American Home Shield for now. When my house needed some repair, the people they sent came in as scheduled time and did the repair. I'm satisfied with their service. Our electric stove wasn't really working properly for a while. I called American Home Shield and they sent 3 Boys. They came and ordered the parts and put them on. Now, it's working better.

We've had several services through American Home Shield and all had been good. I'd probably recommend them.

The tech was awesome. Even if American Home Shield doesn't send him, I try and request him. He looked at my washing machine, but he couldn't fix everything and I had to end up getting a new washer. American Home Shield told me that they would send me a Lowe's e-gift card, but being that I had been without a washer for a couple of weeks, and it's four of us that live here, I needed something right then. So, I went to Lowe's on my own. I had to send American Home Shield my receipt, and they just reimbursed me up to the amount that my washer was worth. I've had American Home Shield for a while, and I like it. When I first had it, we were living somewhere else and I sold that one. I have it at this property also. I heard some people talk about it, but it works for me and my husband. My brother has them now too. He lives in Oklahoma, and I got him to become a member.

We were looking for a leak in the ceiling. The techs were great.

I called for my breaker, and it was easy to get through to American Home Shield. The electrician changed the breaker. However, I've had American Home Shield since four years ago, and at this moment, I want to cancel the service because they increased their price. They have not received my cancellation though. I need to talk to customer service but I haven't had a chance to do it.

The tech that came out for my dryer was excellent. He ordered a part and he changed the part and it's been working since.

A contractor recently came out for a 1990s era dryer. They said, “This is too old. Let's see what we can do. Best case, we fix it and you have warm clothes. Worst case, you get a new dryer.” I had that knowledge going in. And the same situation was passed on to us with a situation that we had with a ‘90s era refrigerator which it was replaced. Same situation, but it was replaced instead, no questions asked.

The service from AHS is pretty great. Mr. Service was awesome when they came out for an appliance claim. Their tech was in and out in less than 10 minutes and he knew what he was doing. He replaced the parts and the appliance has been working great. But the last experience I had with AHS is not too great. There were two valves that were replaced and it was explained to me they were $75 each, which I was fine with, but I received a bill for $267 that they did not explain to me whatsoever. I still haven't heard any feedback. Their call center is more geared to help people get service set up and not to deal with any issues that the customer may have. But I would recommend AHS.

We've had no trouble with American Home Shield’s service. There was a small part that wasn't working on our AC, and it was easy to request for service. The tech was nice and prompt, and it worked out really good. He had the part, and he fixed the AC. Everything was good.

The old hot water heater just let go and I started trying to use American Home Shield’s online app when I submitted the claim but it kept giving me a problem. There was no way to get past one certain point and I had to go and use their little site helper and call them from there. When the repair guy came out, the diagnosis took about five minutes. And when the new water heater was brought in, the guy started about 4:30 in the afternoon and by 6:00, he was finished. He did everything himself and then, he took all the trash away. I thought it was gonna take longer.

We left the house a couple times, and when we came home, our garage door was open. We just thought we forgot to close it, but then one day, my dog was barking like crazy and looking outside. I looked and the door was open. It was opening and closing by itself.

I had a clogged drain. The tech that came out was good. He came in and I explained what was going on. He took a look at it and from my description of it, he knew exactly what to do. He was here for about 20 minutes and was done.

I told the American Home Shield rep the problem I was having and also told him that I did not want the $75 fee taken out of my regular account for this particular service. I gave him another credit card number. When I got my statement, they took it out of the account I told him not to. The rep was really good. It was just a misunderstanding and I left it as it is as it was no big deal. Other than that, it was fine. He had me video the garbage disposal so he could see under my sink. He saw exactly the kind of garbage disposal I had so he could send it to the plumber. The plumber would become prepared when he came here. That’s the purpose of doing that.

It's very difficult to deal with the people who answer when you call American Home Shield. They will not give you a direct answer. If you want to speak to a manager, they tell you that's impossible. Also, they're foreigners. In fact, when we got the service people out there, they indicated that they also have difficulties dealing with them. The call center is a pain in the butt.

The first conversation I had with American Home Shield went well. The rep put me on a plan that was to my benefit. Everything, I thought, was going smoothly. When I called in my first claim, that was when it went to hell. I got the full plan that covered my roof but when it came down to me calling in the claim for my roof, they said that I didn't have that plan. That messed up my whole billing cycle and it was a complete mess. They ended up switching me from a 12-month plan, which was what I signed up to, and with the new term, I lost two months of service. It went downhill from there.

The garage door wasn't working properly, and so it was not closing properly. I had it unlocked and pushed back up. Then I had to physically close it down and lock the door to be able to use it again. A technician came through American Home Shield and he looked at everything. There were some parts that were broken. So, he had all the parts replaced and was able to fix the issue quickly. I submitted it to AHS and they told me they could cover it.

I just submitted a claim online to get my dishwasher serviced. American Home Shield sent a tech out and it was smooth. They came in, were very polite and got everything set up. I like having a peace of mind that when something goes wrong, I know that it will get fixed.

The drain in my bathtub was broken and it wasn't draining right. It had a built-in drain plug and it was broken off so PF Plumbing had to take that out and fix that. Then, they got the drain unstopped. They were really nice and they did a good job. AHS has been amazing on some instances but they have not been real great on the heat and air. It would take three weeks. I'd be calling every day and I wouldn't hear from anybody. At two different times, what the contractors did caused water leaks in my ceiling through several rooms. The last company was better. They fixed the problem, although it took them three weeks to get out here. They did a good job but the other companies AHS kept sending me were not. Also, their reps keep saying the same prerecorded line every day that they have to check it but they never do.

When I first started out with American Home Shield years ago, they had a quick turnaround time for the service. It's not like that anymore. Sometimes, when you put a call that you need help right away, they can’t always meet a time frame that you require for them to come out. I called them for the toilet and the half-bathroom downstairs but I didn't wanna wait that long for the repair guy with the time frame that he would be able to come out. So, I got somebody else. Then, I canceled it out with AHS. The rep was very pleasant and helpful when I called.

I had a heater and air conditioning replaced and it was covered under the warranty. I’ve had American Home Shield for 20 years and the service has been phenomenal. I love every minute of it. AHS is a great thing to have and everybody should have it. It takes the worry out. I would have spent over $10,000 to fix my heater and air conditioner.

The pool manifold had a crack in it, which prevented the pool from filtering the water. The techs who came out were excellent, prompt and very professional. They identified the problem. They were very good and reliable. It’s corrected now and I was able to go swimming. I've been with American Home Shield for a number of years and I added the electronics portion, which is new to their contract. I highly recommend them to quite a few of my friends who are homeowners.

The tech was very good. He was very knowledgeable what he did and what he knew. He got the problem solved and fixed right away.

When my upstairs bathroom was leaking down into my kitchen, I spoke with a representative from American Home Shield and it was not good. There was a language barrier more than anything, but I wasn't happy with how many times it took the plumbers to come out to find the leak. The first time, it was the same company, just a different technician. The second time, it was a different company altogether, and then the third time, it was a different company again. None of them would open up the ceiling. They would just stand in the kitchen and listen as if they were doing an ear test and tell me that I didn't have any leaks. Eventually, I started getting yellowing in my ceiling, so I knew I had a leak somewhere.

We had a problem with our dryer and the claim process went very smoothly. They contacted us and we scheduled an appointment. They showed up in the correct amount of time and they were able to fix the issue. The tech was very nice. With AHS, I have a secure feeling knowing that the appliances are covered.

My dishwasher just stopped working. I talked to someone wonderful at American Home Shield. The technicians who came were wonderful, too. They fixed the dishwasher.

Kenny, the tech, replaced my showerhead that was leaking. Also, I told him about the toilet rocking. But I was trying to call back because it's still rocking. He said a flange might be broken.

The toilet was moved from another bathroom some time ago and over time, it didn't work correctly. The repair people came in and switched out a part and it seems to be working fine now. Everything was quick and smooth. They came out a day or two earlier than scheduled. So, that was super for us. American Home Shield wasn’t able to repair things and some of our stuff took 90 days to get parts in but things have been better lately. So, I like that they seem to have local people to do the work. People should have AHS.

The tech from Industrial Doors was wonderful. I'm very happy. He came when they said he would and did the work very efficiently. The claim to American Home Shield was about the garage door opener and they ended up having to replace it. I was only charged the initial $100.

A repair guy came and said that the Freon in my AC unit was extremely low. It kept freezing my AC. That was after we bought the house. The repair guy got everything taken care of.

We've been satisfied with American Home Shield. Everything we've had that needed repair, they repaired with no problem. When there was a stuck water filter on the refrigerator, a contractor came out did what they were supposed to do.

I went with American Home Shield because my nephew and a neighbor recommended them. I live in a condo and I have some older units. I thought it would be a wise move in Texas to have coverage for air conditioning. I called the home warranty for a claim and they let me know what company it was that was going to show up. The service company was good and they showed up on time. There was mold that had built up and condensation was building up as there wasn't any place for it to go.

I like AHS but I was disappointed with their service one time. When one plate of my stove was not working, which was a big one and the one I needed the most, they let me wait for the parts for over three months and it was a hard time for me. But recently, I had an issue with the AC and it was taken care of quickly.

We had a leak in the base of the toilet. The technician that was sent through American Home Shield was marvelous.

My water heater started leaking. Moreno Plumbing came and said that the tank was leaking and that they would have to have American Home Shield send them a tank, which they did. They sent a premium tank, which is an A.O. The State Water Heaters do not last. I’ve had two of them, and they do not last. I’m very pleased that American Home Shield is using A.O. Smith because those are premium water heaters.

I went online and did a claim, and it was great. It was very easy and convenient, and the repair people took care of the work. However, I flush the toilet sometimes, then being the washroom is right next to it, I'll hear something like "shh" for some reason. It's not something that should be going on, and I was gonna call, but I haven't had time to.

When my AC stopped cooling, I submitted a service request online and the tech who came was great. There was no mess too.

The Lindsay Company needed to unclog a sink and it took them less than an hour. American Home Shield has been okay so far. It's a fair price, and they've been responsive. However, I'm in the middle of another claim, and this one is taking a bit to resolve.

When a repairman got in touch with me for the dryer, he wanted me to do a video. I said, "My dryer is not heating up. I don't know what kind of video I could take to show you that it's not heating up.” Then he gave me a date that he was going to come out but didn't show up. I had to keep calling American Home Shield. They told me that the parts were already with the repairman and that he would get in touch with me but he never called me back. But when the repairman came in, he did everything that I needed done. He was efficient. This was the first time that it took so long to get my claim serviced but I'm not gonna hold it against American Home Shield. They called him and kept telling him that I needed to get my service done. After they called him and told him he had 24 hours to get it done, I got a call from him telling me he'd be out the next day. I was very dissatisfied.

American Home Shield did good job. Initially, there was some confusion between the technician and with management. I already paid the $100 deductible when I reported the issue, but when the technician came, he insisted that I pay another $100. There was some problem in communication there. Other than that, everything went well. They replaced my AC in a week's time. Overall, American Home Shield is okay, but the deductible is too high. That's the only drawback.

Setting up the request online is a good option. The techs were on time but they had to order parts. So, it was two visits. AHS is a good service but they've increased my rates which I don't like. I would like it to be back to where I was paying.

American Home Shield has done good. They have dependable vendors.

I had a lot of water on the kitchen floor and I thought it was a water leak from the refrigerator. I called American Home Shield and shared with them what I felt the problem was. They told me the name of the company they assigned my claim to, then the company texted me and asked me if I would take a picture of the hose. I sent it to them then the technician came out. He was very friendly and professional. He did what he had to do and he said that the problem was with was some kind of valve that had broken up. It took him about 30 minutes and he was done. I have not had any problems since, so I'm pleased with them.

The freezer was leaking water on the floor. I put my claim in with American Home Shield and they assigned a company and somebody was supposed to come out. But the contractor called me the day before and said they couldn't come until five hours after they were supposed to. I told them it wouldn't work and we needed to reschedule. They scheduled me for three more weeks away. I called Home Shield and told them it was not gonna work. Home Shield assigned me somebody new, GM Appliances. They came out immediately and fixed the issue on the spot.

The first year I had American Home Shield, I loved it. The second year seems to be a little bit less worse because I've only called for one service call. I had a claim for the AC and the tech seems to say that I'm low on Freon. But at the same time, the AC system is a closed loop. So, if it's low on Freon, it means that there was a leak somewhere. From what I can tell, they didn't repair any leak. They refilled Freon for the AC but never fixed any leak. So maybe I was upsold.

Legacy 4 was very good. I had a water heater that went out on me, and they came out, looked at it, and decided what was wrong. They went back, talked to American Home Shield, and it was replaced. It took about a week in order for the part to be ordered and for them to go back, pick that up, and then install it. They were extremely professional, very nice, and everything is fine. I would use them again. I've been with American Home Shield for decades. Even my mother and father before me. I'm very happy with them. It's a great company, and I have told other people about it. I always tell people, "Go with them."

We had an aircon leak. The reps were fine and the service is good. The tech was outstanding.

I had two claims prior about the AC. I had people do a temporary fix and I wasted a lot of time and money prior to Best Tech coming out and just changing out the whole AC. But when he came out, everything seemed pretty smooth. It was good for the most part. He had one recommendation and I didn't follow it, because I just didn't have the money at the time. His recommendation was to try and change out the furnace also.

The dryer was not functioning correctly. It functioned, but the door was odd and it would turn off. Express Appliance got out within a week. They ordered the replacement part. They did a virtual conference first. You can schedule that anytime. Then they diagnose the problem and mail you the part. As soon as the part is available, you can schedule a repair. It's super helpful. I have multiple kids so trying to schedule time for having a person show up between four-hour window is not ideal.

We had free lock-changing services as part of our AHS contract. Their contractor Acco was super responsive. But every time I call AHS, it's a very long delay and it's very hard to reach someone live. They're always pushing us to the automated system and I don't have a lot of confidence in that so I try to reach someone. From that standpoint, it's been very disenchanting engaging AHS.

When you put in a complaint of something that's not working properly, the techs come the same day. They work on the issue.

In the bathroom downstairs, the flush didn't work. The techs came and changed something. They were very professional but it still has the same issue, so I got to call American Shield back.

I have two units. One's a 5-ton for the downstairs and the 4-ton for the upstairs, and a little switch stopped working. The technician found the problem immediately and had a solution because he had the part on hand. He immediately fixed it so we had a great outcome. I had an awesome experience but American Home Shield’s service is expensive.

I'm an apartment manager, and I talk to a lot of people who are buying houses. I tell them always to get home protection. I got American Home Shield because I had a maintenance man that bought a house and he got that. I'd never even heard of a home warranty, and I'm a lot older than him, but I've never owned a house. They bought the home warranty, and the next day, he said they had poop coming up in their bathtub, but it wasn't theirs. He was so glad that he bought the protection, so when we bought our house, I said, “We better get this.” We're not always 100% satisfied with American Home Shield though. There are times when it takes forever for somebody to come out. Sometimes if the cost is cheap enough, we go ahead and pay for stuff because it's more trouble than it's worth, but all in all, we know if there's a big, massive problem, it's gonna be expensive and at least we got that in the background.

I called American Home Shield for the washing machine and the refrigerator freezer. Calling AHS is not a problem. It's just when there's an issue with something, sometimes the people don't speak English that well, and it's hard to get things resolved. Other than that, the tech from Ventura had very good communication. He tried different things to fix the issue. It didn't work out. So, we had to go with the replacement.

A tech did some work on my garage door and it works better now. He was very nice and cooperative. He explained everything to me. I’ve used Home Shield in my other home and in this one too. Their claim process is fine and they responded back to me almost immediately. This home warranty has been very helpful.

I no longer have coverage with AHS. It didn't happen all the time but some of the contractors that they send out are not as knowledgeable as they should be. Our refrigerator kept messing up for some reason and Norrod, the last person who came out, fixed the problem. At least I think they did, because it started to make noise again. The company before Norrods Appliance didn’t put the back seal of the refrigerator right so it was causing the refrigerator to freeze up, form a condensation and an ice build-up. And the other contractor had been out a couple of times to fix the problem. I contacted American Home Shield and told them that they should reassign because the other company didn't complete the job correctly. I had to call another contractor out but I never heard back from them.

I've used AHS once and it was fine. It was for my garbage disposal. The tech was great. He was fast, got the job done and left.

The power had gone out on the AC. It was working fine up until that point. They had worked on it last year and replaced the solenoid out. They troubleshoot it there on the spot and the condensing outside wasn't working. The tech was quick and professional and explained what he was doing. The AC works fine now.

I had a problem in my laundry. The socket that my washer is going in was not working. So, I tried to look at my breaker. I turned it off and on and came back on, but it was still not working. So, when the techs came, they found out that there was something they had to change at the breaker. They had to go order that part, and then they came like in two days. Everything's working now. It was my first time using American Home Shield, and it was a good experience.

I just had a furnace replaced and installed by Greenway Heating and Cooling. AHS did a really good job of keeping me informed on the status of everything and how much I was going to be out of pocket for. I was really surprised that I really didn't have to do a whole lot of coordinating and calling contractors. They pretty much assigned those and did all that for me, which I had seen really bad reviews on some people who used AHS before and I was concerned about how mine would be.

We had a claim for an electrical issue and the electrical contractor never contacted us and closed out the dispatch. I contacted American Home Shield and they resolved that situation immediately by assigning a new contractor. They will be out next week. Our service with American Home Shield has been fine so far. The failures that we've had have been covered and fixed in a timely manner. When all of our downstairs heaters failed, they ended up replacing all of them which was great.

There was a pipe that was making a horrible noise. My claim was assigned to Allstate and their service personnel was nice and lovely. They have a terrible rating but it’s probably because people don't get what they want. Their tech came and did something. It wasn’t my hot water heater that was leaking and going. My condo is an older one and it never had a water pressure regulator. The water pressure was about three times what you’re supposed to have. And because I didn’t have a pressure regulator, there wasn’t anything to repair. When I called, it wasn’t covered because it wasn’t something that was broken. It was something that I didn’t have. I got a pressure regulator from another plumber. I still am gonna need a new hot water heater. That one is leaking on top. Also, the tech from Allstate looked at another sink that was backing up and did something to make it quit doing that too and he didn’t charge me anything.

I have three different AC units. I have two in the basement and one upstairs. The tech looked at it and he said that I had a problem with the Freon in one. He was able to turn two of them on, but they only worked briefly. It went out after he left. He told me that I have to have the heating unit checked before having it serviced and turning it on. That was it. As far as American Home Shield, they have people come out immediately if I need to have something serviced really quickly. When the situation won't be resolved immediately, they do have somebody come out to explain to me what transpired.

I called American Home Shield up and told them I needed a repair. I talked to customer service. Everyone was very pleasant and service was good. The contractor has been out here before for the washer. Same thing happened the last time, it wouldn't go to the wash cycle. And once it's turned on, the water runs, but it wouldn't wash or go anywhere past wash. They replaced the same part twice. It just took too long. I had to go without doing my laundry for almost two weeks. But the contractor was great. I've had excellent service with AHS.

I called that 800 number. And American Home Shield said, “What major components,” in this case, plumbing, and told them I had two issues. One is the master bathroom sink. The handle wouldn't turn the water on and off properly. The other issue was in the shower. We thought it was clogged because sometimes, it would smell. They checked for that. The person listened and was engaged, and seemed to do a good job. The shower is done. Because they checked it for clog and they just said, “Periodically, if it smells again, you might want to put some non-harmful bleach to subdue the smell.” And the other one, they have to order the hardware, so they're supposed to come back and finish the job and change the faucet and the handle. They will call me when it comes in and schedule the repair.

I like the monthly payments. It makes me feel better. If something breaks down, I don't have to worry about an immediate heavy expense because it's taken care of in advance. I can call them up to pay another $100-some that somebody will come and fix the problem. It's been good so far. My most recent claim was because I turned on the heating system and nothing was heating the house. We have a baseboard heating and no air was coming through the baseboard. I called AHS to submit a claim. I worked with Central Jersey Heating and Cooling last year and they were very good so I requested them. The tech called me immediately. He called me in the morning when he was on his way and he was able to fix the problem when he showed up. I'm very happy with that company. But I just realized my monthly bill went up from 95 to 120 with no conversations from them. I'm gonna give them a call because no one let me know.

I needed to get a dishwasher replaced because the parts weren't available. I had to spend hours on the phone with AHS trying to get that processed and it took over a month to get that processed. Then I had a couple other service calls. One was a plumbing problem and the plumber they sent out was not very good. He ended up making a mess in the bathroom and AHS ended up having to hire a different plumber. Then, they had somebody come out and look at the roof. He did a pretty good job, but I had a question for him after the fact and he never responded.

One benefit of having a home warranty is when you call, you pay your fee and someone comes out within so many days. It’s easier instead of just having someone say they’re gonna do something and not do it. With American Home Shield, we know when we go through a service company that they have contracted through local vendors where they can come out and service the clients.

When we bought this house 27 years ago, it came with a one year warranty, which was American Home Shield. They did a good job of covering things that went out. So, I just figured the house is getting older and these things need protection. So, it seemed prudent to buy it. I also have it on a rental house. It also covers the cost of appliance repair. Recently, the washing machine would not drain and the pump kept running and growling. So, the contractor came out and fixed it. The only thing that could be better is quicker service. It took longer than I had hoped for them to get out here to fix it. But they were fine. They got it finished the same day they arrived. It started having some of the same symptoms again a couple of days ago. But it cleared up after we turned it off for a while and turned it back on.

So far, I like American Home Shield. When I had a leak on the roof, a contractor came out quickly and did a good job.

It took forever for my refrigerator to get fixed. It took forever for my AC and I still didn’t get it fixed. I went with an independent contractor on my own and got my AC fixed. It was fixed in no time but I paid out of pocket. I'm waiting on American Home Shield to send me a cash-out check. I sent the invoice in to them on September 9th, but I never heard anything back from them. I called them the other day. The lady told me that they were processing the 26th of September. If I didn't get an email or if I haven’t heard anything, to resubmit my claim and my receipt of what I paid for my AC.

I had service with American Home Shield for 14 years. They've been amazing. But I'm having little problems with my appliances. I've been trying to resolve it for two months, and it hasn't been resolved. My oven broke. And it's backorder, so it's not their fault. The manufacturer don't have inventory. So, I've been waiting and waiting. Another thing is, my AC broke two months ago. The contractor came out, but he's saying one thing, while AHS another. We're trying to resolve that. But prior to this experience, AHS was amazing. I just want better communication.

My overhead microwave wouldn't start. I would put the time in and it would go for two seconds and then stop. The contractor showed up the day the microwave was delivered to install it. However, it took a month to get someone out here and then get it ordered and get to us. When I originally filed the claim, it was about two weeks before the contractor could come out to look at it. Then they said they were just going to order the control panel, took a few days, and they came back and said that they couldn't order the control panel ‘cause it was no longer made. So, they had to order a new microwave and that was three more weeks. But I would recommend AHS. They weren't bad.

We called American Home Shield for a refrigerator that was no longer getting cold. The repairman who came did a wonderful job. He was very helpful. American Home Shield ended up having to replace it because they could not get the correct replacement part.

My refrigerator has been broken since July of 2021. The contractor came out and it was determined that they were gonna order parts. Months went by and I kept calling the technician and American Home Shield. AHS said they were waiting for the technician and the technician said that AHS is ordering the parts.

The part that makes our washing machine turn is plastic and it went out. My wife called in a claim with American Home Shield and they gave us Tri Country Appliance. They're good and we always try to get them to come out. They examined the washing machine and found out what was going on. They told us they had to order the part. When it came in, they came back and fixed the washing machine. My experience has always been excellent with American Home Shield. Get the plan.

Our two properties are with American Home Shield. I had a couple of issues, and they were resolved. A burner on the electric kitchen range was not working. The contractor initially thought that they had to replace that burner. But eventually, they found out that the main controller was not working. So, they ended up replacing the main panel. They took care of it.

My garbage disposal was not working. The tech found out it was all kind of rusted and rotten out. So he put a new one. I like that having American Home Shield is convenient. If something breaks, you just have to make a call and pay $75. That’s much easier than looking for whoever. Also, their vendors are good. I'm really happy with American Home Shield.

American Home Shield has good service. AC Rescue came out recently for a capacitor the next day after I filed the claim.

I got the AC got repaired but the appointment took a while. We had to wait for three weeks without the AC and it was pretty hard at that point of time. It was that peak wave time and we were surprised that we were not able to get an appointment for the AC as expected. But when the tech came out, everything went well.

I'm on the fence about keeping AHS because I've hired a plumber before and it was $50 for them to come and the fix would be less than 100. There was also the time before when they said that the garbage disposal couldn't be replaced. So, I had to pay for it out of pocket and they assured me that the replacement was top of the line but when I looked it up, it was not a good product.

AHS is a great investment. I called them for the dryer that stopped heating. The rep gave me some number to call but when I called that number, they couldn't even find my claim. But a repairman came. I was at work so I had my son to go over there to meet him. When I came home from work, he was leaving. But he got out the vehicle and told me that it was fixed. There were a couple of things he said that he had to repair.

My air conditioner wasn’t getting cold. I submitted a claim with AHS through my portal and it was pretty easy. Then, I was told I would be getting a call from the contractor and when they came out, they were professional. It turned out that I needed a new coil and after the repair, the AC has been functioning perfectly.

Texas had a storm and I had a couple of shingles that was lifted. It caused a little stain, so that was a leak on the roof. So, AHS sent out the techs and they did the repair. They were very polite, professional, and quick. Having AHS is the best thing ever.

We love the service so far. Every time I've called, I got answers pretty quickly and everything was taken care of. Our AC was out and a technician from A-US Air Conditioning of Texas came out two days later. It was a good response and is very efficient. Also, the tech was awesome and very courteous. He got the job done.

There's a leak in my ceiling on the air conditioning and submitting the claim to American Home Shield seem to have been painless so far. People should check out AHS.

The first company that American Home Shield sent out said they couldn't fix the problem because their tech didn't wanna risk anything. With the second company, the guy who came out was really nice. He tried to fix the problem the first day, and then he couldn't fix it. So, it was replaced and that happened really quickly. I was very impressed.

I've had American Home Shield for several properties. I've been happy with them. The most important thing is they seem to pick decent techs. Recently, they dispatched someone for our refrigerator that wasn't cooling. Based on the initial diagnosis, they thought it might have been the compressor. They had to get approval from American Home Shield, and American Home Shield pre-approved that compressor. That was nice. Sometimes, some of these places won't do that based on the initial input from the homeowner. I've had other incidents where I lost the compressor and an AC system, and either American Home Shield was gonna fix it or give me $500. I took the $500 and replaced the whole thing versus just the compressor.

We had an issue with the air conditioner, and it was resolved. American Home Shield sent a guy out within a couple of days, and he got it fixed for us. He was great. He was knowledgeable, but friendly, and gave us a couple of suggestions on things we could do. So, I was very happy.

My hot water heater was not working and the tech who came showed me what I can do if something like that was to happen again. And he said that if I don’t understand, I can just call him back and they’ll take care of it. People should try out American Home Shield.

I filed a claim for some water leaks. The plumber knew what he was doing and got it done in a fair amount of time. The contractors seem to get here as quick as possible. It would help if they had service on a weekend. But other than that, it's okay.

The tech came in and figured out what the problem was fairly quickly. He had the part with him, so he was able to replace it straight away. The whole visit took less than an hour.

We have had American Home Shield for over a year now. This was our first time filing a claim. When we called to request service, we were initially told that our 2nd refrigerator was not covered, while it clearly states in the contract that it is. They scheduled our appointment about two weeks out and gave us a 4 hour window. At the end of that window, we received a call that the technician was running an additional hour behind. They showed up an hour and twenty minutes after the specified window. The technician made a quick diagnosis.

I've tried to call American Home Shield several times and I get put on hold for an hour. I had two open items. The motor and the impeller on my pool were apparently broken. My pool service guy came out and he said it was making a lot of noise. He was going to replace the O-rings in it and he said it was just all coming apart on the inside. So, he said, "It's going to stop. It's going to break down quickly. And so, you better get it repaired or else you won't be pumping your water to the filtration."

It makes it easy that I don't have to call my brother in law or somebody to come help. I can just call American Home Shield and somebody will come out and fix it. The heating element on my dryer had gone out. And the contractor also checked my washer to see why it kept leaving white spots on my clothes, and they figured it out. It was because I've got calcium in my water, and they were able to repair the dryer. The tech was super nice.

The guy came out. He told me that he could rebuild the faucet instead of replacing the whole thing. But he rebuilt the whole faucet and it started leaking even more. It stopped, and it started again. I called them the next day directly instead of talking to American Home Shield. I said, “It's still leaking. What's going on?” And they said, “I'm gonna call the technician and then he's gonna call you back.” I got sick and wasn't able to follow up. But I've not been happy.

I moved into a new condo and wanted a rekey done. There were five keys that got redone and there were no issues. The techs were pleasant, nice and provided amazing service. I liked the fact that they were fast and efficient. They got the job done and knew what they were doing.

The companies that American Home Shield is using are the dirt cheapest they can find, which I'm not horribly surprised about because they’re trying to make their money. We're not getting the cream of the crop. Also, sometimes, I would like a little more communication. I had a problem with the freezer and so I go through a video chat to get it fixed, and then they determined that it just needed to be replaced but then no one told me about it, so it wasn't until I called up and asked, “Hey, what's going on?” They were like, “Oh, we closed that order.” I called American Home Shield and then I got an email that day. Other than that, so far, I've had AHS for a bit over a year and it has been helpful. At least up to this point, it's paid for itself.

American Home Shield has been perfect. I've used them a few times. I did a claim for a pool issue recently. It ended up being mostly my fault. The contractor cleaned out my filters for me which I paid additional for. The good thing about having American Home Shield is when I call for my pool, I have the same company.

American Home Shield sent Ashman for a washer issue and they couldn't fix it. The techs were really good and efficient. They did everything they could to fix it but they say they couldn't because of one of the parts. So, they are replacing that. I'm still waiting for the replacement. I called in today because I accepted the replacement before and they haven't sent any updates on when I'm gonna get the washer. Overall, having AHS is convenient. I like their service.

American Home Shield is very sufficient. When my cooktop went out, they immediately took care of it and ended up having to replace it. A contractor came out yesterday and installed it.

My dishwasher was clogged up, and the guy that came out was able to unclog it. It made me happy. American Home Shield is good to have because you never know what can go wrong. They provide good service, which is why I keep paying for it. They are around the clock too.

We needed an air conditioning repair and the first company that AHS sent out really couldn't diagnose the problem. It took them four visits until finally, I called AHS back and got a different company. And they pretty much figured it out on the first go. AHS seemed to be quick to respond but it’s a new house and this is the fourth time we've had an air conditioning issue. So I can't quite understand why that keeps happening. Also, the last repair took almost 10 days to resolve, so we were a little irritated with that.

When something occurs at your home, it's immediately worth it to have American Home Shield. If your air conditioning went down or your heater, any number of big debilitating expenses were to happen, you built in the safety of having the warranty. Recently, our air conditioning stopped functioning. This was the first time that I had an issue with American Home Shield. They initially gave me someone who took the job but never called me and didn't return my calls. I called multiple times and said that the contractor wasn't active. American Home Shield reassigned me to a different company, who was then fantastic. They called me and were there the same day. They gave me advice about how to maintain my air conditioning.

The ice maker wasn't working. I called American Home Shield and their reps were okay. They sent Cooper Appliances, and the tech was excellent. In regards to when I signed up for my pool, AHS told me that the pool heaters were covered. I told them I had an electric Heatilator, and they told me it was covered. Then when they came out, the gentleman came and he said how much it would cost. American Shield came back and said that is not covered under my policy. They got to be more upfront with people that it all depends on what kind of heater you have. They gave me my $100 back for the service call, but I was under the impression that if something happened, it would be covered. That was part of my initial reasoning for going with them. Then I found out other companies would cover something like that and for cheaper rates than we're paying now.

When I bought the house, American Home Shield was what the previous homeowner had. I filed a claim on an appliance and they took care of it. I decided to renew it every year. Everything's worked out great with this home warranty. They've always been fast and responsive. If a major appliance goes out, I'm not stuck trying to buy a new one for $3,000 or $4,000.