American Home Shield Reviews

We've had a positive experience with American Home Shield. They are a bit challenging though. If there is any issue, the customer service tries to resolve it. But sometimes, things get misunderstood with their personnel. But overall, we've been able to use it for quite a bit around the house and we're grateful for it. We had our dishwasher break and something else with our pool that happened that they repaired, and some smaller plumbing issues. We have enjoyed the technicians, especially for the pool. They are very knowledgeable. One of the plumbers that was sent out, while he fixed the problem in the immediate situation, didn't put things back correctly so there are some issues now, but nothing awful.

My dishwasher was leaking water. The first company that American Home Shield sent me that I paid $100 for never showed up. I reached out back to American Home Shield, then the company called me back. They said they were sorry and that we could reschedule. I told them I didn't trust their professionalism. American Home Shield sent Sears. Sears was terrific. They had me videotape so they'd be ready when they came out. They came quickly and brought the part. It was fairly quick. However, I'm not quite satisfied with American Home Shield because there's another issue that I was totally not satisfied with. It was with my electrical system. They denied me the coverage. Now, I've got to pay for somebody to come and switch out the switches for my low-voltage electrical system. They don't have to replace it, just fix the switches. I don't understand why they wouldn't do that and I have to pay for it.

My dishwasher wouldn't shut off, so Paul's Appliance replaced the control bar at the top. I had a real good experience. The only thing is the time. It was about a week before they came out and the repair man had to order a part. It was another week that the part came in, then it was another week before he could get back out. Other than that, he did a great job, and it's working fine now.

When I spoke to the AHS rep to submit a claim for the AC, it was good.

For the most part, I'm pleased with the service and the claims process through American Home Shield has been good. But at times, I've had issues with them. When they send some of the contractors out to fix things, the contractors will decline jobs. And as a consumer, I have to take off time for work to be at the home when the repair needs to be made. So, there's been times for the same issue that I had to make multiple trips to my house. I got very frustrated and I called AHS and told them not to send anybody else out to my house that's not able to make the repair on the spot. I understand sometimes they might not have all of the parts but AHS sends multiple companies out. But in the last two calls that I've had, the companies have been good.

I haven't been pleased with my service with American Home Shield and I’ve been following up on their part as far as what they say they're going to reimburse you for, and then I haven't been reimbursed. So, I cancelled my policy. They gave me incentives to keep my policy by offsetting some of the cost. They told me they would cover a repair. They even talked to the roofer and the roofer told them what was wrong. The roofer said that he got prior approval and then, he did the work. But AHS wouldn't reimburse me because they said that they didn't give prior approval. We have names and dates of who we talked to and whatnot. So, it was stressful. AHS’ service is marginal at best. I had another claim that they paid on but the contractor said he knows how to work the system with them, so he was able to get it covered. But that’s not good, either.

The belt on my dryer broke and I submitted the claim to American Home Shield online but I ended up calling too because they wanted me to take a picture of the model so they can give all the information to Mr. Appliance. The tech quickly figured out the belt was broken, put a new belt on and away he went. It took him 15 minutes. I had to pay 100 bucks to American Home Shield and for Mr. Appliance to come out and you're gonna pay that whether you use a warranty or not. It's the way it works now. I've been using AHS for a couple years now and they replaced my washer because we couldn't fix it. They also fixed my dishwasher. I got AHS a couple of years ago because I have a furnace and AC unit that was 25 years plus. Last year, they fixed my AC unit a couple times. It's like two life insurances for your appliances so you don't get hit with a huge bill.

The dishwasher wasn’t working properly. Once we opened it up, there was water at the bottom that didn’t drain out. The contractor repaired that. They also noted that the handle wasn’t working properly so they replaced that. They had to order a part for the dishwasher, and it came within days of the initial repair work that they did. I was satisfied with the service, in getting somebody else to repair it then having new people come and repair it.

I'm not liking American Home Shield. The only thing I happen to have problems with is my air conditioner and if they can replace the part, there's no problem, and I do that for $100. But if it has something to do with Freon or cleaning, they will charge me fully. The customer service is not that bad, but they still can't do much for you. I really thought it would save me money on my air conditioner because I have two units, but it is really terrible. But the young man that came out for the air conditioner was very thorough.

The washing machine was off balance. It wasn’t spinning and wringing my clothes out. I called American Home Shield and they sent somebody around right away. The people they sent were professional, courteous, and got the job done.

Our dishwasher stopped draining. I filled out a claim request form on the American Home Shield website and they let me know via text message that they were sending someone out and they had assigned Chaney Appliance as the provider. After I got the text message, a tech came in about 48 hours. He was perfect and I would hire him for another job any day. I have an old dishwasher and they had to order a part, which sadly was on backorder.

We had the service last month and it was excellent. It took four to five days after we requested a service. There was a leak on the water heater, and a sump pump that was not working. The tech fixed that one as well. So, he fixed everything on the same day. He was nice and knowledgeable.

My refrigerator stopped cooling. Everything went great. The tech was very professional. He diagnosed the issue to be the compressor. So, they had to get somebody who is certified for heating and cooling. Two hours later, a tech replaced the compressor and it's been working really well since they fixed it.

The plumber called me asking if they could come early. They came in and completed the work. I'd refer others to American Home Shield.

The heat was not switching over. There was something you have to adjust so that the heat is supposed to click on. American Home Shield is great. I went online and made my payment. In the next 24 hours, they were reaching out to me. They got me connected with a service company. The company called me and told me to set up the time. Everything was efficient and quick. It was incredible. The techs came on time and they took out the filter. They said it looked like it might have been there for two to three years. They ran a test and the unit started working. It’s been working ever since.

My sink was backing up and I needed a pipe fixed in the basement. The process with AHS was smooth. They sent someone out right away. The tech was very knowledgeable and professional. He remedied the problem. AHS is saving me money.

About seven times that the AC would turn on or turn off, I would hear this weird clicking sound that sounded like an electrical thing. Whenever I would turn on my light in my kitchen, I would hear that weird clicking sound. So, I thought it was a circuit breaker issue. I contacted American Home Shield to come and investigate, give me a diagnosis, and then hopefully fix it without costing too much. It was just an old smoke detector that hadn't been replaced, so every time when certain things were turned on in my unit, it would aggravate the smoke detector. A gentleman came, replaced it, and was like, "Hey, test it as much as you want. Turn the light on 20, 30 times, turn the AC on and off, see if you get any noises." Ever since then I've not had a single electrical problem. I'd recommend the gentleman's company and definitely use them again.

The technician did what he did and it didn’t take him long to fix the appliance. It’s working fine now. I've had previous services from other home warranty places and when I needed them, there was a lot of damage because they didn't show up. Or when they did, they were delayed. So, I switched to American Home Shield. Ever since I've been with them, when I need assistance, they show up, complete the job and I don't have any problems. They have good customer service. I had a little problem and when it came up, they aimed to satisfy the customer. It's one thing in having a person come out and service your house. But what the company does to try to keep their customers is another thing. And when problems come up, that's what I'm looking for. I need you to be able to fix my problem and that's what I admire American Home Shield for, that when I have a problem, they are there to solve that problem.

Our microwave was malfunctioning. We called American Home Shield and requested a service technician come out and review it. The service technician was in touch with us by phone and then the service technician requested. He told us that he would be talking to GE. We went on to the computer and selected the appliance to replace it. It was a very easy process. They came back and installed a new one. They were very professional. They called us in advance to let us know they were coming. They also called us when they got here. They did the installation in 15 minutes and were friendly and professional. They left and took the old equipment with them.

I have a problem with my fan and American Home Shield sent Certified Electrical. It took them a couple of days to come out. They did very well. I had a problem with AHS on my water heater, though. The customer service was pretty slow. It took somebody 45 days to come out. They could give better service, and the contractor should not overprice parts and labor. They have overpriced the parts and labor of what it is supposed to be.

American Home Shield was great. They replaced my washing machine. They sent me to Lowe's and I got it and everything was okay. I just paid the $100.

My washing machine's timer was not advancing. Getting ahold of them was very easy. The contractor was excellent. The techs diagnosed the issue and ordered a timer. AHS did a very good job.

My air conditioner completely stopped working. It was working one day, then the next day, it wasn't. I submitted a claim then Fast Response Heating & Cooling called me and said they had available appointments at such and such time or day and they said they will be there within the hour. So, that particular day, I was able to turn around and go meet them. The tech replaced a little tube of something, and the unit worked for the evening and the next day. The day after that, we noticed that it was not working anymore. So, we shut the system off for 24 hours just to be sure it wasn't getting freezing, then we turned it back on and same issue. Nothing was working. I called American Home Shield, and they said they would get in touch with them and resend them back out.

We had something we were trying to get repaired. Once we had the person come out and paid the fee, they said that it was not covered due to the particular way that it broke. That's in the policy, so that's understandable. I asked the company who came out if they could go ahead and fix it especially because we had already paid $125 to have it looked at. They came back and said, “We can't fix it because that's a conflict of interest. We were sent by American Home Shield." I had to call someone else and pay them again to come and evaluate it. That was a waste. I didn't understand why, if it's something that's not covered for whatever reason in the policy, we can not use the company that's already partnered with American Home Shield since we have to pay out of pocket anyway. But when I had called American Home Shield’s customer service, one person said, “Just call back to the company that came out.” So far, I haven't been totally pleased with how that panned out.

We used American Home Shield twice and it came through fine. Everything was fixed. The service was fantastic. We had repairs done for a water leak, a pipe leak and an air condition leak. The techs were very professional and got it done.

United Air Temp came out to fix my AC that needed a new coil. They had to order the part then they came back to fix the part. There was something else that was wrong on the heat side, so they came back and fixed that. I love them. They've been the same people whenever I've needed anything done. They know my system, they know me, and they also service other units in my neighborhood. I am well pleased with American Home Shield and I recommend them to everyone. I'm about to go change my plan to a different one than the one that I have now. I like the combo one which covers a lot. But the newer one covers roof.

The AC unit was not working properly. It would stop and it would work sometimes. Eventually, it ended up being that the motor for the fan was not working properly. So, the tech changed it and everything is good now. The first time he came out, he came in the next day after I submitted the claim with AHS, but he had to come back because he didn't have the part that he had to replace. So, he set it up on Friday, but he ended up having to come on Monday.

American Home Shield has sent someone out a bunch of times to fix my refrigerator. Finally, it got fixed with the last company that came. The previous company kept on telling me some issue, and then the guy came out from the second company and fixed it in a matter of one time. The first company sucked. I told the tech what it was, and he kept on telling me it was this, it was that. So, I kept on paying for no absolute reason.

In the first couple of years, we had major issues with our furnace and American Home Shield had it fixed to the point where it runs but it's not the most efficient. Usually, there is always the contractor A & J that comes out and they've been pretty good. They've always been courteous and kind. They cleaned up after themselves. I'm not really fond of American Home Shield's online portal for claims. I'd rather speak to somebody so that I know that my issue is going to be addressed. Other than that, everything's gone through. It's been nice to only have to pay a little bit out of pocket rather than thousands.

So far, AHS is good. They covered everything. They didn't give me a new dryer, but that's fine. They fixed it. It just broke again. I just had to get a new one. Mr. Appliance of East Texas was very good. They changed the fuse and did a whole tune-up on my dryer. They tuned up my dishwasher when it was messed up and it's still working. But AHS doesn’t cover digging a new well. They just cover the well pump.

American Home Shield in general has been okay. I like the fact that I have that coverage just in case I need it. But I'm also leery of using it because if a unit goes out, they won't cover stuff. There are policies that they have in place that I don't agree with because it leaves room for a lot of loopholes that their contractors like to exploit. That's not their fault. It's the actual company they contracted.

When I submit a claim to American Home Shield online, they send me an email saying that someone would be coming out from such and such a company. The contractor would call, set up a date and then they would come. When there was water leaking from something that was in the basement, the tech came and showed my husband the issue. It was something you could either turn off or up, and he showed my husband how to do it and then left.

American Home Shield covered items and I liked the speed at which the items got fixed. Sometimes, you have to wait for parts. But that’s not the repair person’s fault nor is it the home warranty’s. I had a compressor go out on my fridge and that would have been the cost of the fridge. It turned out to be a wiring issue and that was covered. American Home Shield also had my washer fixed a couple of times with no problems. They’re there. But there is one thing that does not make sense. They covered my refrigerator freezer but would not cover my standalone freezer downstairs.

Dobkins was great. AHS had sent someone else out for my claim and they said I needed a new air conditioner. This guy from Dobkins said he didn't know that particular kind of air conditioner because he said that it was complicated. But he got it running. It was all good. But we had a difficult time this last time because they kept getting the address and the zip code wrong. Everybody thought they were going to Lompoc instead of up north. It was human error and nobody wanted to own it. It took three phone calls before I could get them to get it right. It was very aggravating.

American Home Shield has been great. I called them for a clog in the line that had to be flushed out. The drip pan was full of water. The contractor texted me and called to set up the appointment. They called when they were 20 minutes out. They came, fixed the problem, and were gone within an hour. It was the claim that went the best. We had filed three claims in three weeks and the other ones are not going so well.

Our AC stopped working. Within a couple of days after I called them, a tech came. He switched out a part and the AC worked. AHS was easy to deal with and it was a good experience. They give us peace of mind.

The claim with the locksmith was successfully done but this time, we're still trying to figure out what American Home Shield is going to cover because I'm trying to get Frog Pro Services to fix or test out the heating system in my home. They just got back to me saying that they added them again but they have not called me to get a date to come back out. Sometimes, I had to call continuously about the same thing and a lot of the issues are band-aided and not taken care of. AHS sends someone out but it gets aggravating because they could just fix it right the first time.

I've been with American Home Shield for three years. They've always been responsive. I expanded it to another house. I've suggested it to other people. Everyone I've talked to has been thankful. I've heard terrible things from other people about this company, but I have had nothing but good business. I've used multiple things with Budget AC. Every time Budget has come, they've done an excellent job. They're excellent with their website, telling me when they're coming, following up. I use quite a bit of services through my home warranty service and Budget is one of the best.

The switch of the kitchen didn't work. The tech changed the reception outlet and everything worked fine. I had a good experience. Get AHS right away. When I call, they always recommend which company to get. I get that company and right away AHS covers it.

I had a water leak. So the contractor came and looked at it. They repaired it and then left. In the next day or two, they came out and patched the ceiling area. They were nice. They worked together. The only issue I had with American Home Shield one time was to repair our air conditioning. They sent one contractor out and he took the information. Every time I tried to get somebody to help, they kept saying there was something like an order that was supposed to be coming from the contractor that came out to American Home Shield. So I went around that for a couple of months. Then I just did a complete new order because I could not get anybody. It was frustrating.

Our water heater wasn't working anymore and American Home Shield said it was due to wear and tear, which they're notorious for doing. They only paid for the water heater, the labor, and the disposal and I had to fork over $684 in addition to that. I had to pay for the permit for the State of Nevada, earthquake straps, drain pan, sediment trap, waterline modification, and temperature pressure modification. I was dissatisfied with them.

I recently needed a refrigerator repair. American Home Shield could improve with having their vendors reach out to us in a more timely manner. But the service has been as promised where they took care of it.

The contractor put the wheels back in the tracks and greased it up a little bit. But right now, the garage doesn’t work. I have to have the door replaced because they didn't fix the issue to begin with. So, it caught on one of my cabinets in the garage and tore the cabinet off and bent one of the panels in the door. It’s not covered through American Home Shield. So, we’re gonna have to pay out of pocket to get a whole new door.

Everything has been great. We’ve had a lot of service calls in the last year and a half for different things going on the home. The work has been really good. Nice Guy Appliance was amazing. They came out when the stove igniter went out. They did an amazing job. The tech was really clear. He had a part on hand. He put it together very quickly. Our kitchen is fully remodeled and he was very respectful of everything. So it was a really good experience.

My refrigerator was not circulating the cold air. So, it wasn’t keeping stuff cold. I usually have a good experience with the contractors but this time around, I had to call them to see where things were, such as if they got the part. But once the tech got here, he was a nice guy and got the job done.

The tech who did the key was very prompt. But the plumber still hasn't come. He's looking the correct faucet but he still has not come out. He offered me a different one but it was too small so I told him, “No, that won't work. I need one with a larger neck.” It's been three weeks at least.

The tech initially thought the problem was the AC unit capacitor. He put a capacitor on it and checked the gas. He then said, “We really need to check it with it running.” He turned on the breaker and it wasn't working. He then said that something was wrong with the breaker box. But when the electrician came, he reset the breaker and said that they were good breakers. He said things should be fine. We turned the air conditioner on and that was it.

The bathroom kept leaking and I was constantly hearing water drain. There was also a leak in the shower. Their website was easy to use. They gave us the name of the contractor right after I submitted the claim. The techs were great. I had multiple problems and it took them a while. They ended up pulling a small tape measure from one of the pipes inside the toilet. For the leak in the shower, they had to bring a part to replace it with. It hasn't leaked once since. It’s an older home so I'm surprised they got it to work at all.

I had an AC issue and it was 84 degrees in the house. It was very easy to contact AHS. The contractor called me and told me that they had the service claim and that the tech was ready to come. I asked them to make sure they call me 30 minutes prior to him coming and he did exactly what was requested. He was very professional and he introduced himself. He kept me updated as far as what the issues were with the AC. I've been back with AHS for a couple of years and it's a great company. I shouldn't have switched in the beginning.

I had to use American Home Shield a couple of times, and it worked out excellently. It was for a leak downstairs in my rec room in the basement. The tech took care of it and he helped me out with my sump pumps. He checked them out, and also my toilet. He did a good job and was very professional. Overall, with having AHS, I'm able to have someone come right out and take care of an issue when I have it. I didn't have to wait long. They were very receptive and took care of my problem.

Not too long after I had spoken to American Shield, the lady from the air conditioning place called that same day. I also got a call from the person that was going to come out for the air conditioning unit that made a lot of noise and wasn't doing its job. The gentleman came in and checked everything including the thermostat. He went outside and worked on the compressor. He came back and had replaced a capacitor. He did a very good job. I was very pleased. My neighbor also has American Shield. We're both very happy because she had to have work done on her air conditioning unit also.

My recent claim with AHS was about the AC. The compressor had blown. It was good. The techs were knowledgeable and able to answer all the questions that I had. They took a required photo of the issue. But when I called American Home Shield, they didn’t have the technician's report yet. I contacted the contractor and they said, “We’re gonna submit the reports later on today.”

The freezer portion went out in my refrigerator. The tech was friendly, courteous and knowledgeable. He told me everything that was going on and walked me through. Anytime he touched something, he said what it was and what he was looking for. So, he did a phenomenal job. It wasn't able to be fixed. I got a replacement. American Home Shield sent me e-gift card.

Applifix worked on our clothes washer. It was trial and error. It took the tech longer than expected because he was thinking it was one thing, he replaced that part, and then that didn't work, and then he had to order another part. Once he figured it out and got the right part in and installed it, we were good to go. He did his best with what he had. I called American Home Shield by phone to file the claim. For me, it's a lot quicker just calling them on the phone instead of trying to go back and forth through email.

Ice wasn’t passing through ithe refrigerator. The contractor came out and then, we had to wait a couple of days. They didn't have the part with them so the tech had to get it. They said they would give me a call back when they would be able to get back out. But then a few days later, I got an email about the new appliance program. They didn't have the part needed to repair my refrigerator and they were going to give me a new one. It took a while but the replacement came sooner than they said it would. I like the fact that it's not a big problem when I put in a claim. AHS goes ahead and addresses it right away.

I have a leak in the hot water heater. I called on the 24th, and it's still not replaced. Water is all over the place. My carpet's ruined. I'm waiting for a plumber to install it. Allegedly, the hot water heater has not been delivered yet. Also, I asked for an itemized receipt for out-of-pocket costs, but they have not provided that. It was $1,080 extra. American Home Shield is too expensive. I'm paying $100 a month for this service.

The old motor in my pool died. I called American Home Shield and the contractor showed up in a reasonable time. They looked at it and the whole thing didn't take more than six hours. It was done. I like the idea that American Home Shield fixed the problem. If you have a straightforward problem, American Home Shield fixes it in a very straightforward manner. It's professional and well done.

We have a one unit oven and microwave, and the microwave had gone out. This was the third time and Omega Force was the only company that was available that could have two technicians come out to pull the unit from the wall. They called us to go over what needed to be done and did the video call. They asked us if we tried turning the unit off and on from the circuit breaker. When we did that, the microwave came back on. They told us to put a cup of water in the microwave to make sure it was getting hot. It was and we haven't had any problems with the microwave since. Omega called us three different times afterwards just to double-check and make sure the unit was still working before they closed out their order. I really appreciate that. American Home Shield is worth it.

With American Home Shield, I don't like that I never know who I'm going to get, but I get that. The scheduling process, sometimes it takes a while to get someone, but for the most part, when I get someone, they do a good job. That's what I like about AHS. My air conditioner was leaking water, and it was a mess. It was coming down out of the upper part of the unit then running into my drain that I have right there by it. A guy came out, unhooked a little tube and unclogged it, hooked it back up, and it was fixed. He was great.

The techs went out to check the air conditioner before the season started and to do a minor repair to a stove. Both of the techs were great and very professional. They knew more about the issues than I did and that's important. I was happy with the service and so far, having AHS gives me more peace of mind because these items in my home are expensive. For me to replace them, it'd be very difficult. So to shell out $100, when something happens, is a lot easier than shelling out $5,000.

I had an electrical issue. The service provided by ACE’s Garage Door Repair and Installation was excellent. I'd recommend AHS because you never know what can go wrong in the home. It's also always nice to feel like you have a backup plan.

American Home Shield's service is very good, and it saves people money. Recently, my furnace went out. I didn't have heat, and the vendor that they sent out is one that I was very happy with. They fixed my furnace right then. I've been using them for years, and anyone else, I don't let them touch my furnace.

So far, I haven't had any problems with American Home Shield. I had a claim for the AC unit. The technician went up and down the steps to check if there was a noise. He went up in the attic to check it. He got everything working and told me if I have any problems, I have until November to let them know if they have to come back and fix it again.

I love AHS but I wasn't that happy with the company that came out for the rekey. The tech said that one of the locks was torn up and he kept it. But the lock was brand-new. But other than that, it was okay.

I am extremely frustrated with AHS regarding the handling of my request for plumbing service to my home. Another claim and another time it is taking a month or more to get this claim remedied. I called their vendor PCast plumbing on August 16th privately, because water was coming from my clean out each time I used my kitchen faucet. They felt there was a clog or stoppage in my sewer line located within the foundation of my home. I then had an outside plumber come in, for a second opinion, and he determined that the problem was leak within the wall. I placed a call to AHS asking to send a vendor out and PCast was sent again under my contract. They insisted the problem was a clogged sewer line, even though the problem only presented itself when using the kitchen faucet. No other faucet in my home caused the issue.

I had a leak from a toilet upstairs that was going down to the lower floor. It was as soon as I got the notice, they called to schedule a time. The contractor got out there within a day or two. They were professional. The initial plumbing that they did didn't work. We thought it was one or two problems. So, they tried the first thing. I called them back within two days, and they came out again the next day. They’re responsive. Sometimes, American Home Shield's policy for replacing items gets blurry. At this point in time, it's after the third time we're fixing something, then it's replaced. I know that's in the contracts. But I'm not clear on that. Making that a bit clear will be good.

American Home Shield repaired anything I called for. The refrigerator needed a fan and it was fixed.

American Home Shield used the plumbing company SDL Plumbing. They came to my house three times. One time was to assess the problem. They said I needed a new faucet. The guy did a faucet replacement. He didn't hook the holes or the valve right and it caused a leak under my sink. My wood is rotted out. I called SDL and let them know. They told me it was my fault that I didn't check their work. I told them that they caused the damage to which they said, "You should have called us before now." But how would I know the water was leaking until I knew it was leaking? I didn't know that until I looked under my sink.

The service is fine. My stove quit working and they ended up replacing it. Everything went smoothly. With AHS, if anything breaks, it gets fixed.

American Home Shield was great. It was awesome. I went online and put my number in, and put down that I had a leak. They sent somebody out and the guy was on it. He was one of the nicest people that I've had come out.

I had plumbing issues in the two bathrooms and in the kitchen. We spoke to someone and the whole experience was great. It took the tech less than 30 minutes to fix the issue. It was excellent customer service and I love it. The person I spoke to was nice.

The toilet wouldn't flush. A plumbing company came out two days from when I made the initial online request, which was fine. I didn't need it to be immediate because I have other bathrooms in the home. My mom handled the work call for me because I was at work. She thought they were professional and did a good job. American Home Shield has been good.

My sister called AHS. They scheduled the appointment. One was for a microwave, and the other one was for the sink that was stopped up. Sears came out for the microwave. They repaired it. They gave me a little bit of information so that I was aware of what was going on. It helped me.

Our refrigerator stopped working late on a Friday night. I put the information online and they processed that immediately. The only issue was just how long it took to get somebody out here. But once the tech realized what was happened, he put in a claim and it was approved immediately. Our appliance was repaired that same service call.

I've had very good experiences with AHS and everything they've done. I had a claim for a garbage disposal that wasn't wired correctly to begin with but they fixed it. The techs have all been very businesslike and polite. They do the job. Having AHS has saved me a lot of money. I couldn't ask for anybody better than what they service.

I can make a phone call to American Home Shield and if the service is covered under what they do, it’s only $85. I like that and I'm enjoying my experience because as a first-time homebuyer, it’s convenient, especially the things that we've been calling about. The sensor was off on the garage door and I didn't want to touch it myself and further damage it, so I made the phone call. It was better to spend the $85 than have me do something and it’d be messed up. It was probably 10 minutes worth of work, which was totally fine. It was great. So, we were happy about that.

Stuff was backing up into our shower and our toilet wasn't flushing all the time. The guy who came out was from South Carolina and didn't know the different laws in different counties in North Carolina. In our county, we're responsible for the drain while the state town is only responsible for the drainage under the road, not what comes from the house to the road. And where that plumber was from, the homeowners are not responsible from their out. He said that he couldn't legally push the drain out into the main like that or he could get in trouble if he was caught. And when he came out and checked our drain, he said that it was clogged, but that was not their responsibility. So, he didn't fix the problem. My husband went out and was able to unclog it himself. I told AHS that they sent somebody from South Carolina and we live in North Carolina with different rules. Next time I call, they should make sure they send somebody local, from North Carolina.

I've appreciated the services with American Home Shield. I've been liking the service since I had issues resolved timely and quickly. We had an issue with our washing machine and we were able to get a new washing machine. I filed a claim. They sent someone out. They determined it could not be fixed because of a parts issue. Then I was given multiple options on how I wanted to get a new washing machine. Through the online process, I was able to pick the model that I wanted all within the claim amount. There were other options, too. I could pay a little more for a different model, but I just chose the one that was covered by the claim amount. I've been happy with the replacement ever since.

American Home Shield covers a lot of things in the house, like certain parts of the dishwasher, and little details that they think about that other home warranty companies don't cover. Recently, the contractor fixed the stopper to one of the sinks. And there was an issue with the garbage disposal. There's a plastic thing that got in there, made it rattle around. It made a noise. But that was easily fixed as well. We’ve used J&L Plumbing before through AHS. We’re familiar with their quality of work. The guy was very thorough, knowledgeable, and friendly. It went well.

It takes a couple of weeks for them to have service. I have to wait for a long time. If it’s an emergency call, I have to find another way. But when I had my garage door worked on, the contractor was amazing.

My AC wasn't blowing air. It happened on a Saturday, and then it was Labor Day weekend, which really sucked. But Tuesday, as soon as we woke up, they had already called to schedule an appointment. The contractor came out that day and the tech was fine. AHS's service is great.

I've been with AHS for three years now and I don't like their service. They speak English, but you cannot understand them. I don't know what country they're using. The first year we had it, our HVAC went down the week before Christmas. I live in Washington and it was freezing. It took them seven days to get a repairman out. There weren't any repair people available in my area.

I had an issue with the ceiling fan in the bedroom. The tech didn't have to do anything but it still cost me $100. All he did was switch it back on. My son did not know that the switch at the top was off. It was the same with my dishwasher when I had someone out. The fix was just a matter of pushing a button. But it was $300 for each one of them.

I’ve never had an issue with American Home Shield. I love them, and I've had them for years. Protection is always there, and they’re always there to help. Sometimes, they’re gonna send people to check out something more than once, but I get it because they have to try to fix it before they can get somebody a new one. One of my stoves was completely done, and they ended up not being able to fix it, so they paid me out to get a new one. The process was not longer than a week. It took longer to get the check. It’s been longer to get a response of what they wanted to do. American Home Shield is great, and I’ll keep them as long as I have a home.

The claims process was smooth and easy enough to use. The technicians were knowledgeable and professional. They took care of the issue. But we had an issue with our computer and American Home Shield doesn't cover the screen damage. It only covers electrical damage. So I'm a little disappointed with that because I still need my computer fixed. So the electronics coverage is a little lackluster. But as far as the home repair stuff went, I like American Home Shield's service.

I was disappointed at the beginning because they couldn't fix something that I needed to fix. But that was a couple of years ago and other than that, I was pleased with the service. Global HVAC Services recently came out for the AC. The techs got out here in less than 24 hours, which is good because it was so hot that day. The gentleman that came and fixed it was very courteous and I was really impressed and pleased with his work and very confident attitude.

I’m satisfied with AHS because since we've been here, they have covered everything except for the hot water tank and the sewage ejector. However, I'd like to know what is covered and what's not ahead of time. That way, we know what additional we have to get through AHS to get covered. When our sewage ejector quit working, Plumbing Enterprises, at first, quoted us $2,600 to replace it. Then they came back with $15,000 to replace it. We had to go with another company on our own. We were told it was not on the policy.

My showerhead was leaking and I needed that replaced. It was on the inside of the wall. Bestway Mechanical came out and took care of it. The experience with American Home Shield was good.

I used to have American Home Shield it at my other house and it was great over there. My air conditioner wouldn't come on. Once before, I had where they came out and the water line going outside was leaking. But since they came out, I put bleach in there now so that wasn’t it. But it wouldn't come on. And four or five hours later, it came on by itself but it wouldn't come on again. I checked all the breakers, and that was when I called AHS. It was easy submitting the claim.

When I needed the service, American Home Shield is very special for me, fast, and they repair everything.

American Home Shield is fairly pricey. I have two contracts with them. They should offer discounts. Recently, my tenant called me and said the air conditioner was not working so I called American Home Shield. When I asked my tenant what the problem was, he said the capacitor was faulty.

American Home Shield is pretty good. I would refer them to a friend. With any job needed to get done, it has to be resolved and they are doing it. It takes a little bit of time, but I do come up with the result. That's the one thing I like about it.

Right Tech was great. They were quick. The only thing they did is charge me for the refrigerant, but I think that's standard if you need refrigerant for your AC. Our AC is doing great now. American Home Shield could do a little bit more coverage on the refrigerant. I wasn't thinking I was going to be paying too much out of pocket. It was like $500 for the refrigerant.

AHS is great. I've been with them for a couple of years now. They're not too expensive. They're fast at responding to work orders and getting people going and trying to fix things, if they can be fixed. We had a plumbing issue in one of my rental properties. Within minutes, I had a plumber. Within a few days, the plumber came and fixed the problem. So that was really appreciated.

I sent in a claim for my dishwasher and my microwave. The technician was on time. He had to come back because he had to order a part for the microwave. He was really nice, and quick. It was a pleasant visit. Everything went very well. When you have to make a call to American Home Shield, the $100 isn't too bad to get my stuff resolved.

The repairman was able to fix the garage door that wouldn't come back up. It doesn't go completely all the way back up, but it goes about 80% of the way back up now.

I like that when I use American Home Shield, it's pretty straightforward and quick to get service. Techs came out for my water heater a couple of times and also my air conditioner. They're responsive. When my water heater went out, that was replaced. American Home Shield has been pretty good.

I came home and noticed a leak. Went online and placed a call with AHS. The next morning when I woke up, there was an email saying someone would be reaching out to me and they did. The company didn't have an available space until Monday and it was a Thursday night. I said, "What if I paid overtime?" They said, "Yeah. We can have someone on Saturday." I opted to pay for them to come on Saturday because I didn't want the pipe bursting. They said it would be 8 o'clock and they were there at 8 o'clock. Two guys. Super nice. In and out, did their thing. They were gone in under an hour. They were so nice and everything was taken care of.

Our air conditioner quit cooling. I called AHS and I had to pressure them a little bit to get somebody out there sooner. They finally got ahold of somebody local. It was great. They came out the next day. The guy was really good. He's someone who we had used in the past. The air conditioner person checked everything, got it working and it started back. He had to come out a second day. He checked and it was an electrical light switch that had messed up. So he replaced it, five minutes and gone. However, they didn't seem to be in a real hurry to get anybody out. They were just gonna wait and let the system go, cut a ticket and then find somebody. The first time I had done it, they were taking too long. They had pulled the 75 out of the account and they were just waiting around to get a technician.

I like that AHS sends me emails. One of the things when I first moved in, there was so much paperwork involved and so many different things happening. When I signed up with them, I put the folder away and then lost track of who they were. When I needed service again several months later, I was like, “I can't remember the name.” So the emails that they sent me were helpful. I went back and found them that way. The techs that came out for our recent claim were also amazing.

We love American Home Shield. We've had them in our every house. They're always great. I would never be without them. I tell everybody they’re crazy not to have them. Recently, the freezer stopped working. The repairman put a fan in. It was perfect.

I went online and described my problem with my AC unit, and American Home Shield made an appointment with an AC service company. They showed up and took a look at my problem and fixed it. The service people were nice, friendly, respectful and did a great job. The problem resurfaced and I contacted AHS again. They set up another service appointment with the same repair people who came out and fixed the issue, and there hasn't been a repeat issue since. AHS schedules good, quality repair people to come out, and that speaks volumes.

Our pump stopped working and it had to be replaced. I called and submitted a claim to American Home Shield. They sent a guy out and he replaced the pump. He was really great and it didn't take him long to do the work.

I put a claim in for the dryer that wasn't putting out any heat on Saturday night. The repairman called Sunday and came out the next day. I told him what was wrong. He already had the parts that he thought he might need which solved the problem. It was the second claim. I'm satisfied at this point.

I had two claim experiences with American Home Shield, and one of them got resolved quickly. For the second one, I was gonna call and follow up because I haven't heard back on my AC repair. A guy came out as scheduled. I gave him the symptoms of what's been going on. He went into the attic right away. He figured he knew what the issue was and sure enough, one of the motors in the attic burned up. So, the thing that was closing, whether it goes upstairs or downstairs, was halfway open. That lack of pressure was causing the compressor to shut down and then not cool. I opened it all the way. So, that way, whether you turn it on upstairs or downstairs, it’s gonna cool the whole house, but at least it'll work. I’m appreciative of that. The guy said, “We're gonna have to order this motor.”

I reached out to American Home Shield recently for an electrical outlet problem. They’ve had to send someone out repeatedly for the same issue. This latest time, I'm not sure if they're gonna cover it anymore. I have to call them back. It's still not repaired. I also had to use them for my pool equipment, which they wouldn't cover because they said somewhere in the document they don't cover the repairs of critter chewed wires. Other than that, I had them come out for a plumbing issue that they repaired.

The service could be better. Every time I call them and I pay my fee, they can't find contractors for two or three weeks and I'm sitting here stuck. American Home Shield should have their own deals that they can send out and do and everything to help people out. These other places that already have their clients built up and everything can't take on anymore. I sat here for three days without an air conditioner. They called me yesterday and said somebody will be out here on Monday. There should have been somebody here to get it fixed instead of leaving us in the heat. One time, they had this plumbing company come out and the guy didn't know diddly-doo. I told American Home Shield about it and they sent him right back out but I sent him packing. But other than that, the companies they've sent out were very good.

We had AHS several years back and decided to go back to them. We like their coverage packages. When I've worked with various people on different things in the house, it's always been a positive experience. The most recent service request was for our microwave. The techs looked at the problem. From there, they did a preliminary search with their local suppliers to see if there was a part available. 'Cause if not, it immediately would bounce back over to American Home Shield for them to check their national suppliers and see if they had the part.

We're happy with AHS and the ease of getting services out when we need them. The recent contractor for our furnace blower got our issue fixed in under a week. They had to order parts but they were very efficient. I highly recommend AHS.

On Thursday afternoon before Labor Day, we realized our air conditioning unit wasn't functioning properly. I did a claim online with American Home Shield then I called and told the lady from there that we wanted to be really careful not to get a certain company that we had gotten in the past. We had a real problem a year or so ago with a company that came and did the wrong thing and we went for several weeks without air conditioning. The lady told me that she would make a note that a senior technician should come out to take care of the issue.

Anytime my claim with AHS has to do with Sears, it's quick and they're very good. Sears has been the only one that responds professionally. I can't say the same about if it's for my air conditioning or my water heater. I had a hot water heater go out. I had water spraying all over the wall because of it and it was ruining the plaster on two walls. I said, "I really need this done right now." They said, "It's Friday." Nobody that they contracted with that could do that work could get out because it was the weekend. Depending on who American Home Shield is contracted with, that will greatly affect the time that it takes people to get out.

It's been a great experience with AHS. The motor of our spa wasn't turning on for our recent claim. You had to try 10 and 12 times in a row to get it to turn on. Sometimes it would and sometimes it wouldn't. The techs determined the problem and they had to get a part. They had to return. They were great. They were not the first pool company that AHS sent out on that issue. Watertight Pool was the first one that came out but I do not recommend them.

My refrigerator wasn't getting as cold as it should have been. The contractor came out and found out that it was the compressor. It took them two and a half weeks to get everything done because they had to order some parts for the refrigerator. Got the parts, they came back, and fixed it, and my refrigerator is working wonderfully. The guy that came out and analyzed it was very professional, told me what was going on, explained to me, and was very courteous. The second guy that came out to fix it, same thing. That was my first experience with having to call American Home Shield but it worked exactly how I anticipated it to work.

I’ve had a couple of things that I wasn't extremely happy with, but overall, AHS has been okay. West Coast was great. They came out for the oven. However, I had a fan that wasn't working and AHS sent out an electrician. I had to pay the $75 and he said that he couldn’t figure out what was wrong with it. We called and they said, "We sent out another one to see if they could figure out what was wrong with it." They said that there was power, so it might have been a battery, but then left without doing anything. I ended up paying two $75 co-payments for people that couldn't help me. Long story short, it was a battery that none of those electricians found, and all we had to do was replace the battery.

My washing machine was leaking so I called that in to American Home Shield. The tech that came kept saying, “If you're washing and you keep opening this little door, that's why it's leaking.” But I just wash my stuff in there, shut it, and it washes. I don't keep opening the door. He told me “Why don't you put the soap inside the machine?” But that's not the way those machines are made. He was basically telling me that what I was doing was causing the leak. I kept telling him that it was just my husband and myself and we wash once or twice a week. This was a new problem.

I've had other services done by American Home Shield and it has been good with my AC. Recently, I had an issue with my garage door. And me being the customer, I should have looked at my contract. But I wasn't home to even look at my contract. I mentioned that my garage door was broken. And the representative that took the information should have gone outside the box to ask additional questions as far as the garage door, not just taking my word on that. I paid my $100 for my deductible, and when the person came to my house, it wasn't my garage door, because the motor is fine, which that now I know, that is what will be covered for the garage door. It was the spring. So, I paid $100 on top of having to pay $249 out of my pocket.

Having a home warranty helps with costly purchases like if you have to deal with appliances or plumbing needs. I've been pleased with American Home Shield so far. I used the warranty when my oven needed another burner. A young man came and put a burner in. He was pleasant, very nice and professional. My oven has been working fine ever since. American Home Shield is a good product to have and I would recommend it. I’ve been getting good service. In the beginning, I had a claim for a leak and that didn’t really go very well and I was very disappointed. But the technicians came back and corrected the concern that I had.

When we've used American Home Shield to call out repair people, they've been fairly responsive and delivered decent quality people. They had a contractor come out to repair a microwave because the only button that worked on the thing was to add a minute. The contractor told us that there was no way to repair it and they didn't make parts nor the microwave anymore. They measured the hole and the microwave and provided that back to American Home Shield.

A-US Air came out and looked at our furnace unit. When they went back, their guy called me and said it was a coil issue. I called American Home Shield to see why that happened or what it is. The guy put in the report that it was a wear-and-tear code and he tried to upsell me some products. He said, "We need to change the coil. But I'll tell you what, it's much cheaper and better for you if you just change your condenser fan and your coil and if you want to do your furnace too." That was strange.

My AC unit was shutting off automatically. It needed one of the drain pipes blown out. Working with the contractor went well.

Everything's been fine with American Home Shield. When I was talking to a rep, I mentioned that we wanted to get the house rekeyed and that we had a clogged toilet. They were able to get those work orders set up and out to the right people. It was really quick and easy. The rekey went well. A guy came for the clogged toilet and got it fixed lickety-split. We're happy with that.

I've called AHS about my hot water heater. But they wouldn't replace something, even if it's recommended to be replaced until it fails. They said, “No, we won't do it. You have to wait till it breaks.” But recently I had a number of small things that needed to be done and the tech from #1 R & R Electrical Allstar took care of them fairly quickly. He's been here before. This was his second time. He's really good.

American Home Shield takes care of maintenance work within two days of me filing a request. The dishwasher was not working because of an electrical issue. Also, the AC stopped working. And there was some plumbing. So, I put in a maintenance request. AHS will have the vendor reach out. And they would schedule an appointment. So, it has been efficient and quick. The techs have been very friendly. They would leave a work request form, which is helpful. They would leave their contact. They've been good to work with. The only hiccup I've had is, one time, my work request went to the vendor’s sandbox. So, they didn't see it. I had to be the one to follow up with the vendor after two days not hearing from them to get a scheduled appointment. Everything else has been good.

One of my rooms was not cooling like the other rooms. In a couple of days, a repair guy came out. He couldn't resolve the AC issue and there was nothing he could do. American Home Shield didn't cover what needed to be done. But I actually called before to see if it was covered and they said it was or they could do something about it. But in the end, nothing was done. Since I've had American Home Shield, I've only had to use them twice. They're usually quick. The first time I used them, they solved the problem.

Initially, the AC unit would not turn on. When it did, it would go off immediately. Whoever did maintenance on the unit for the last couple of years just continued to do Frankenstein repairs. The contractor that American Home Shield sent had to start from the beginning to find out what needed to be done. They were awesome. They were right on it. They came back and did little things here and there three times until they got it right. That would have been done over $1,000 easily but it was only a $75 deductible so it was good. They also walked me through how to take care of small things around the AC unit to prevent stuff like this.

We had a faucet in the bathroom sink that broke. The technician was very helpful, quick and clean. I always recommend American Home Shield to my friends and family.

The plumber let us know that American Home Shield could cover my new toilet and right then and there, we set up another appointment for him to come and install the new toilet. It got done super quick. He was a super cool guy. He was really, really nice. American Home Shield always offers awesome service.

The ice maker wasn’t working and the contractor put the wrong part. American Home Shield replaced the whole thing. The AC still makes a funny noise when it shuts down. The tech said it’s okay and so far, it’s working.

My wife recently got American Home Shield on our home and she was telling me about it. My grandmother left a house and my wife said that it was old like our house and that I may want to look into getting a home warranty put in there. I wound up getting the basic plan with American Home Shield. When we went there to do a cleanup, we noticed the ceiling was leaking. When we flushed the toilet, it came through the ceiling and caused some real damage towards the floors. A tech came out and he showed me where the crack was at in the stack pipe.

My dishwasher wasn't working at all. American Home Shield connected me with Leader Entities. The tech was professional, and he did a good job quickly, and everything works. My experience with AHS was pretty seamless and seemed to work out pretty well.

The washer wouldn't spin and techs came and fixed it. And then the washer made a loud noise. Techs came and fixed that too. Two of the turning knobs were broken and I wanted those to be replaced but the techs didn't bring them. I called American Home Shield and the said they're gonna call the maintenance. But I didn't receive any callback. I'm tired of that. I call this and that and back and forth. I'm thinking that maybe they need do this as a new thing. I will add that one to the electric things that need to be fixed.

The service of AHS has been fine. For my recent claim, the techs came out then diagnosed the problem and ordered the parts. When the parts came in, it happened to be the same technicians who came back to repair the product.

AHS has been very responsive in taking care of everything that needed to be taken care of. Recently, my dishwasher was leaking and my refrigerator was not closing properly. The techs had to get parts for both the refrigerator and the dishwasher and they had to come back. Everything is now working great.

There's a huge difference between other home warranties and American Home Shield. Some warranties are just shielded behind different small print in their contracts. Every time you call them, they say, "Show me the maintenance for the last six months on the heating unit," or they just bring random stuff that if you missed a simple thing, they deny the service. With American Home Shield, when you tell them what's broken, their contractor comes in and tries to fix it. You're an owner and you're not going to have every single maintenance service across the board on every single month. What you expect from a home warranty is to cover that part, and American Home Shield does it precisely. Recently, Brick Street Plumbing came out for one of the pipes that was broken in close to the garage area. The service was excellent. Everything was performed within the day. They took a look, fixed the problem and left within an hour and a half. I was very happy with the service.

The igniter on my oven broke and American Home Shield sent a guy out but he didn't have the parts. So, he came back after he ordered it in. With having AHS, I don't have to do the repair myself.

We had an issue with the icemaker and then, we noticed that the freezer was not freezing. I called AHS and they got National Platinum Service out here. But I didn't get a phone call to set up an appointment until I finally called them. AHS told me the contractor should be calling me to set up an appointment but the contractor said they don't do that. That was a miscommunication. But they were fantastic.

I have cancelled my contract with American Home Shield. They put me through so much grief over trying to get my air conditioning fixed that it was unnecessary what they did to me that I was not happy about it. They ended up doing the right thing. They tried to tell me that my contractor recommended that I get a new furnace, which was a lie because I talked to the contractor several times. And they assured me that they do not make those types of suggestions. They come in, check out the appliance that's broken and they report back to AHS how much the parts cost and that's it.

The service person showed up and listened to what I had to say. He inspected the microwave and said that it could be repaired, but they might not have the parts. So he said he would go and make his report. Subsequent to that, AHS approved a replacement, which is supposed to be put in tomorrow. The process took a couple of weeks which was a little longer than I thought but I’ll give them the benefit of the doubt at this point. We also had them do a complimentary check of the AC and that went well. I wondered if the techs would try to sell me something or upgrade me, but they didn't. They just came and did the inspection.

The tub was not draining and the first plumber AHS sent out said he couldn't go past 4 feet. AHS sent out this other company, Emergency Plumbing, and they said they blew air but the drain is still not fixed. I also had a claim for the dryer. The contractor came and fixed the fuse. They said the reason the fuse blew was the pipe or vent needed to be cleared. I got somebody to clean the vent and I tried to dry clothes but they weren’t drying still. I called AHS and they said they’re gonna send the contractor out again. The guy came again and he didn’t do anything. He just told me to come over and feel the dryer getting warm. When he left, I tried to dry clothes and it was not getting hot enough to dry the clothes.

The contractor went out a couple of days after the call. He was a good technician. He was spot on. However, I'm skeptical about American Home Shield. The initial thing with the hot water heater was two to three weeks past. You pay all this money, and when they come out, you gotta pay an initial $100 and wait forever. It happens often. I recently had a washer that went out and it took me a month and a half to get it replaced. They ordered parts, which came the same day that they decided to buy a new washer and installed it. So, the part came a day after.

High Priority Plumbing & Services recently came out to fix the safety switch in the handle in the tub. They took care of it right away when they came out.

The dishwasher quit working and the contractor, Crockett Appliance, did a great job. The first time the tech came out, there was glass stuck somewhere and he cleaned it. The next time he came, the dishwasher wouldn't work at all. There was a part he needed to replace and he didn’t have that available so he ordered it. He came back the following week and replaced it. And everything is working fine.

I had an issue with my refrigerator last year. The people took time. They were not calling me back like they were supposed to, to give me an update. I had to call all the time. And any time I would talk to somebody, it seemed like the next call, I would have to start all over again and tell my story. There was no continuity of care. But it finally got resolved.

Sometimes, the selection of American Home Shield's contractors isn't good. They use second class contractors. Sometimes, it takes a while for those people to get back to you. But right now, the reps' time for picking up the phone is much better than it was a year ago. Before, you had to hold a long time, even an hour, before someone picks up. Now, they say 10 minutes and usually, it's much less than that. The negative part of that is most of those people are from another country, so sometimes, you have communication issues.

A technician came to do the pre-season check for my furnace then he came back to fix my AC that was not working properly. He did what he was supposed to do. Overall, he did a good job. American Home Shield is okay and so far, I'm satisfied.

I like American Home Shield. A lot of it was pricing, but reviews and what the package included. But I'm not confident I would get something comparable to what I have. But that's always the case with any warranty program. I have had good techs come out. On one situation with my AC, a tech didn't do something right. And even though it was well outside of that 60 days, the second tech said, “Hey, no, that other guy did it.” And the other guy wasn't contracted with AHS. So, they okayed this guy who knew what he was doing to fix it. It all ended up okay. I was a little concerned, but we worked through it. The technician quality, overall, is very good. He was right out by 2:00 the next afternoon, and I called at 10:30 at night. I didn't speak with a live person. But I was impressed.

My shower faucet kept leaking after the water was turned off. Technicians came the next day and they were respectable. They were great compared to the last company I had. They solved the problem with no issues and everything was perfect. They finished the work in about 30 minutes. So far, American Home Shield seems a lot more professional and prompt. I had a different warranty company before and they were just trash in all the ways possible. They would schedule me then set it back because they didn't have technicians. American Home Shield, on the other hand, seems fine and their coverage is a lot better. I like their plans and it's only $8 more than what I had.

Once I submitted the claim for the microwave door that wouldn’t open and close and paid the fee, it told me that my claim had been submitted to GE, and that somebody would be calling me to get more information. Then I got a message saying that I had an appointment set up, that that person would be in the area. It gave me a window to pick, so I picked a date that worked for me. A repairman called and told me when he was coming out. He couldn't fix the door. It had to be replaced. They had to order a door to fit it.

I was impressed by the company that serviced my refrigerator. They came out in just a couple of days, which met my expectations, and they did a very good job.

There was a freeze up and the drain pipe for the heat pump was kind of clogged. The tech from Air & Water Solutions cleaned that out and he cleaned the coils.

American Home Shield is a good group. I'm just quizzical as to what does it cover and does it charge the same for everything or is it different prices. I thought I knew what they covered, and I thought it was a $75 deductible. I didn't know $81 for plumbing. I noticed $75 for AC, because Heritage AC came out and did a job for me. The lady that I talked to when I placed the request said something about certain things that are not covered. It depends on how you use it, then they wouldn't be covered.

American Home Shield's rep was good and professional, as well as the tech. AHS is the best.

It took a couple of days to get the plumber out to fix the kitchen sink. A couple of days and not being able to wash dishes weren't very convenient. Other than that, it went smooth. The guy who came out was very polite and got it fixed in a timely manner once he was there. Having AHS, when the heater goes out or if there are issues with something, you can just pay that $75. My co-worker's daughter just bought a house and I suggested AHS. Luckily, she got it. Not even a week later, they had a mainline break which AHS covered.

The toilet continued to run water. It was not sealing so I had to cut it off by hand. Every time you had to flush it, you had to turn it on. A plumber came and took care of his business. My sister and her husband have American Home Shield due to me. I also recommended American Home Shield to my nephew, and he got them.