American Home Shield Reviews

The washing machine was not running through the cycle. It was straining to wash and making some weird noise before it got to the spin cycle. It was just holding water. The tech AHS sent changed a lid kit. He said that everything is controlled by that lid. However, the washing machine is still not working correctly so I submitted another claim. They're gonna have to come back out again.

Our thermostat wasn't working. The contractor replaced it. Initially, it wasn't set up right. They sent somebody else back out and they set it up right. So, it all worked out. That was the first claim that we had with American Home Shield. And they seem good.

I had claims with AHS for my fridge, my dryer, and my washer. The tech they sent out to work on those was on time and perfect. But I'm still fighting with American Home Shield about my AC. It's got a bad condensing coil and the unit’s 20-something years old. It'll go on, then it just shuts off because it's pulling too much amperage since the condensing unit’s damaged. And my electric bill’s been over $800 the past four or five months.

Sears was a good contractor. I’m happy with American Home Shield as well. I’ve used them a couple of times and everything’s been good. They came in and fixed the problem. One time, it was a clogged drain and leaky showerhead, and they took care of it. Another time, I had a problem with my ice maker and water dispenser, and that’s been taken care of too. They schedule within a reasonable period of time, and they do what they say they’re gonna do.

A contractor came out and did a diagnostic because the AC units weren't working properly. They replaced some capacitors. The technician was good. However, it was confusing for us. They placed a service call for just one instead of four. When I took the policy, I told them we have a big house. They should’ve at least known by the address. The first time I used it, I had to cancel that order. Then we put another order for all four of them together.

We had a leak through the faceplate. We needed a new faceplate put on. But the contractor made some poor recommendations. They misidentified the type of faceplate fixture that should go on there. It was incompatible. It didn't work. I had to call out a new plumber myself and they fixed the issue that American Home Shield didn't cover.

The garage door wasn't working. Sam's Garage came out and they were awesome. I liked the tech. He was very helpful, quick and polite. So far, I'm happy with AHS.

No one told us that we could have had the option of getting a card, a visa, to go pick the dryer out ourselves or if we wanted to do it online. They just said, "You can go to the website and order what you want." So we went online and ordered what we wanted. They brought the dryer, and then the guy said, "Someone will call you tomorrow and hook it up." I said, "It's not getting hooked up today?" He said, "No, because we don't do gas."

When Hurricane Ian came, I woke up that morning and there was a hole in the ceiling. I went on the website of AHS and submitted a claim. Once I submitted the claim, I got an email that had the name and contact information of the contractors. The tech assessed the situation, then he went outside to see where the water was coming in from, and he sealed it off. He gave me instructions for what to do in case that didn't work. He told me to monitor it when it rains again just to see if what he did fixed that part.

The first time I had to request for service with Home Shield was for my laundry. We wanted to change the equipment in the laundry, and we brought stuff, but we were not able to put it together because one of the faucets wasn't working. The tech was supposed to remove it, and Home Shield said that it was not covered by the warranty. I didn't expect that, but I cannot blame them. We should have read the contract before. We don't read too much what they give us in the paper, and when something happens, we're shocked. We think that everything is gonna work when we call Home Shield, but the paper says more than what we think in our mind. Apart from that, I like the way stuff works. I had a couple issues before with my plumbing system, and I just called and people came down to work on the issue. They solved the problem and gave us tips to keep it working better.

Pro First, the contractor, initially came out and looked at the washer that I had. They listed a number of things and their recommendation was to get another washer. American Home Shield picked the model out and I agreed with it. It looked good. From there, Whirlpool scheduled the delivery of the new washing machine. It was delivered on the 10th of October. The machine didn't work, so I called Whirlpool and they picked the place out to have them come up because I registered their machine. They came up and said the washing machine needed a new computer. So, the people are coming up today to put the new computer in and hopefully, that'll take care of the new washing machine.

The toilet was backing up into my shower. We called in because we needed somebody who could handle it that Saturday. The person who was originally assigned doesn't work on the weekends. American Home Shield got another plumber who could. We waited on the line while the rep got someone else in the area. He called right away while we were still on the line with American Home Shield and set up a time. He said he would be there at 1 o'clock. He showed up at 1 o'clock and got it taken care of.

We've used AHS a lot and I like it. Once I tell them what I need, they send somebody out and I save money by just paying the fee most of the time. McGee Services came out recently and they were very good. They came and solved the problem real quick.

I had an issue with the oven not starting. I went online and put the claim through. I got an appointment scheduled and the contractor came out. My experience with the tech was good. The only thing that would have made it better was if they had some of the parts with them. They had to order a part, which came really quickly, and they were back by the end of the week. With AHS, it's nice to be able to have service when I need it.

I had an appliance claim and it went well. It's working properly.

The drainage got clogged. The tech immediately knew for the most part what the issue was. He got all the tools necessary and fixed the unit in about 12 minutes.

American Home Shield's website is pretty simple. I send in a claim and then their person is scheduled and then they'll be contacting me, which comes through a text or an email. When we had the tune-up, I let the tech do the work and I waited for him. But he did it without the filter. I thought that was something that he was supposed to do, but he told me to switch it out when I get a chance. But the paperwork that I had received in an email said they would have done the filter but it didn't happen that way.

I had to replace a refrigerator down at my house in North Myrtle Beach. When the contractor came out, they could not put the refrigerator in because one of the lines ran underneath the house. I had to call somebody else to get them to put the new refrigerator in. Every time I called American Home Shield, I always got the runaround between them and the service people that they sent out. They were going back and forth. I was always calling them to get an update.

We had a washer that stopped working correctly, and American Home Shield arranged a replacement, which we're still waiting on. We had a weather thing happened here and so our road was closed. But they're replacing it with a similar washer, and it was very easy to deal with. The repair person that came out was really helpful and knew what the problem was right away and was able to diagnose it and get it into the dispatcher. Everything happened pretty quickly from there. But American Home Shield could make more money if they would give you the option to buy a dryer at the same time they're replacing your washer. Because you want to have a matching one, and it seemed a really good opportunity to give me the option to just buy it and have it delivered by the same people.

My wall unit oven stopped heating and when I submitted the claim to American Home Shield, I went online but I also called and spoke with a rep who was knowledgeable with regards to my questions. Our technician did a great job. He replaced everything he was told to replace, but the oven still would not work. So, we ended up having to get a new one.

I called AHS because the water wasn't getting hot. They were great and quick. The tech from BB Lewis Plumbing was also great. He was super helpful, very friendly and he fixed our issue.

Anytime you turn the garbage disposal on, it would shake back and forth so aggressively. You could see that it would start separating itself from the plumber’s putty. So that was when I started doing some research and found out that the home warranty actually does help cover maintenance of the garbage disposal. So I called American Home Shield and made the claim. National Plumbing came out and started looking at it. The garbage disposal was shaking back and forth so much and it was breaking the bearings and causing it to come loose. So it kept separating itself from the sink. The tech ended up replacing the garbage disposal and redoing the bearings.

In general, AHS has been doing good. But when I renewed the home warranty, they said it would be $51 a month and after that, they took the 620 from the credit card that they have, which was for the whole year. I called them and they tried to change it but they changed it to every four months. Also, they took the fees and removed the discount. I complained about it and so far, they haven't answered. Other than that, the first time I called AHS for claim, it was 8pm but they took the order and did everything very well. They sent me a very nice company, too. But when I made the appointment for the air conditioning from the company they provided, they gave me the appointment after one week. However, this depends on how busy they are or if it’s an emergency that they have to fix it right away, or if they need time.

Right now, I do not have a dishwasher that works. I contacted American Home Shield to see if I couldn't get a new person to come out and look if the one person can't do it. I also have the Sub-Zero freezer and next to it, built in, is a refrigerator. I told them that I do not think the ice maker is working correctly. It's not covered. They won't look at my icemaker because it's part of a freezer. So, I'm fairly disappointed in that. Other than that, they fixed the problem and they have also been out twice to fix a leaky faucet in the laundry room. Right now, I'm not very happy because I have a home without an icemaker that’s functioning. I was thrilled before until the communication stopped when I did ask.

JJ Prime Service came out for my oven that wasn't igniting quickly. A bunch of gas would escape into the room before it lit. There was some part the technician had to replace. It's working fine now. However, when I needed to get the oven fixed for something else earlier, JJ Prime couldn't come out for six weeks. I couldn't use the oven. It would turn off before it got hot. I got someone else to come out and fix it. I got approval from American Home Shield, but they made it so difficult to get reimbursed. The technician was not supposed to talk to home warranty companies because it always takes time. But this guy was nice. He did it and was on the phone with American Home Shield for a half an hour. We were fortunate he did it because it was a $700 repair. The only thing I dislike about American Home Shield is how difficult they make it if you need to use an outside vendor. Otherwise, everything's been fine.

I like the quick response from AHS. I had to call them because of an issue with the refrigerator and the techs from National Platinum Service came out. They diagnosed it, then they came back when they had the part and fixed it. But I have to call them because the same issue is presenting itself and I have a buildup of frost inside the refrigerator. Other than that, the claim submission process with AHS was easy and the customer service when the techs from Platinum were on site was exceptional.

The toilet was doing this phantom flushing stuff. A plumber came out and he said it was fixed. He was here five minutes, and he was not really good. He was quite irritated that he was here. I called American Home Shield back and they said that I have to call the plumber back. So I called the plumber back, and the plumber said, “No, you don’t call us back, you call American Home Shield back.” So I called American Home Shield back. American Home Shield said, “Okay. Let me reopen it.”

We had our dishwasher worked on through American Home Shield. We started it one day, and it quit mid-cycle. We originally didn't really know what was going on. The tech came out and rewired something on the inside and that was the extent of it. He was great.

My refrigerator wasn't cooling. It was very pleasant and informative when I spoke to the AHS rep and submitted a claim for it. The techs came out in two days. I've enjoyed my experience with AHS.

Our hot water heater wasn't working and we had multiple issues. The tech was very helpful and everything was resolved.

We had a pipe inside the wall that was leaking, and a guy came by and he fixed it, and it's been great ever since. American Home Shield's turnaround time met my expectations.

A.M. Home Solutions was very polite and worked on the icemaker but I had to call them back because it is still not working. I'm waiting for them to come back with the part. I called and left a message but I haven't heard back from the tech in about a week. I like that with AHS, I pay $100 and the rest of the bill's taken care of. But when our hot water heater blew up, AHS just paid me a lump sum amount, which didn't take care of the whole thing. It was probably about two-thirds of it but it was my fault because we needed to get the hot water heater fixed right away. They sent me to someone in Sumpter but they said they were swamped so I told AHS that I've got a plumber and asked them if we could we settle it without going to their people.

My experience with American Home Shield has been good so far though I'm still waiting on an open ticket, which is frustrating. I had a concern with my AC unit and AHS called a contractor to come do it but they realized that it was the wrong size so they returned the unit. The tech said he couldn’t repair it and that he was gonna have to put a new part in. They updated me last Friday and said the parts still hasn't shipped. It's been a whole month and it’s getting cold so I’m concerned. Maybe American Home Shield can call somebody else and we can get it done faster.

When I tried to turn on the heat, it wouldn’t come on. I called American Home Shield and the contractor was out the next day. I was pleased with them. They were very professional, and they got straight to the point.

The heating element was burnt out on my dryer. I called American Home Shield on a Wednesday and somebody came out within a day, and then he had to order it. He came on a Wednesday morning and he ordered it on Wednesday afternoon because they texted me. Then, they told me it would take three to five business days to get the part in, and then they put it in first thing Tuesday morning. So, they were very efficient. The serviceman was very professional, very polite, very neat, and very clean. He could not have been better. He was an excellent representative for the company. Overall, I liked the fact that, for just $100, AHS will fix almost any appliance I've got.

American Home Shield is doing really great with their service right now, so I'm very happy with it. I am legally blind, so I always do requests on the phone. It's much easier for me, and they are usually quick with getting the people to come to our house, and they're very good at making sure that everything is done the right way. We've had to have things replaced, and they were quick about getting it done and very good about having someone come in and get it installed and put in. When there was a clog in our plumbing, they sent plumbers to snake it and get it all cleaned out and taken care of.

My recent claim was a leak in the kitchen sink. And the contractor determined it was a leak. They had to order some parts, and fixed it. They were good. At times, American Home Shield would pay some percentage. I always deal with something out of pocket. For this particular claim, everything was fine. But in other situations with them, they take your money. And a lot of times, they don't want to pay when a claim comes.

American Home Shield sent a technician that was competent for the pool pump that was leaking. The guy contacted me when he was going there, contacted me when he found out what was wrong, ordered parts, and contacted me when they came in and did the job. It was done professionally and timely. I would recommend American Home Shield to anybody.

There was overflow where the septic system is. The motor that handled all the ventilation was out and the system was not working. The tech replaced it and so far, we haven't had any issues with the system. I like that AHS was able to send somebody really fast.

It was surprisingly easy when I submitted a claim with AHS for my microwave. Everything was done from my phone. The tech that came out knew exactly what he was doing like he’d done it 100 times before. It only took him a minute.

The spring broke on the garage door. I love the option to put the request in online. The techs were really fast.

My AC wasn't blowing at all. The tech did fine but he had to wait for our electrician to come out. He came back the following day and replaced the blower. Go to American Home Shield.

The rep from American Home Shield I spoke with on the phone was pleasant and the guy from Rush Heating was extremely great. I’m gonna have him come back again through AHS. He wanted to come the next day but I couldn't have him come so he came that Monday. He was on time and everything was situated and taken care of. It didn't take him long to do what he needed to do. He would like to clean things up and so I'm going to do that within the next couple of weeks. I'm going to request him specifically because he was very knowledgeable and patient. He showed me a lot on the heating system and air conditioning system as well. He already did the maintenance, which was $100 and I paid that out of pocket already.

I had a leaky toilet around between the seal, between the tank and the bowl. I chose to schedule it the repair the Monday instead of the Thursday. The contractor came within the day and did a great job. I recommend American Home Shield. They do a good job. The value is good. It depends on your home. We just bought a home. We don't know the appliances. We don't know anything. So for us, it's an insurance policy if a hot water heater or heater goes. For somebody with a brand new home, it's not needed. It would depend on the request.

I had a bunch of electrical outlets that weren't working and the contractor who came was awesome. I'm gonna be hiring the tech to do some other stuff for me outside of American Home Shield because they were great. They came in three days after I out in the claim, which was better than what I thought. And they did a lot of work in 45 minutes. They were efficient. American Home Shield has been great. I used to have Choice Home Warranty and it was awful. I switched to American Home Shield and it's been a total 180. They're awesome.

My heat didn't work. It would click, but it wouldn’t go out to blower. It would try for 15 minutes then stop. The technicians were in my house five days in a row. Every day, they told us to do something different. One day, they said it was the motherboard. Another day, they said it was the sensor. But they were helpful. On the last time one of the technicians was out, he gave his cell number to my wife so that if she needed anything in the future, she could reach out. We've used AHS twice, and every time we've used it, it’s worked. They've dispatched someone within a day or two, and they've been back till the problem's fixed.

I have several companies through American Home Shield that I really liked doing business with. I've found them to be very good and honest. In fact, for my HVAC at my house, I took out an annual maintenance contract with the company that I found through the home warranty company many years ago. So, if I have any type of issue with my HVAC system, I usually call them directly and tell them that I want the company assigned.

There was a screen in the faucet which usually would be unscrewed. But this one was not unscrewed. It was jammed up in there and water wouldn't come out because the hard water corroded the faucet. The tech stuck his tool up there, got that out, and now, the water comes out fine. But it comes out fast and squirts all over once in a while, and it drips. He said he would send the picture in to AHS but that they wouldn't cover it. We paid this premium and I never understood why it didn't cover it.

I bought my house and a 2 year contract with Home Shield. Recently, my garbage disposal wasn’t working at all. The technician came, and when he looked at it, he could smell a burn coming from the motor of the garbage disposal. So, he replaced it. So far, our experience has been amazing, and I couldn't ask for anything better than that. I've saved money too. I’m going to renew my contract with Home Shield next year because right now, with inflation, it’s good to have a warranty. I recommend anybody as well. If they’re looking for a warranty for their house, either a used house or a brand new one, it doesn't matter. I got the warranty because you never know with a house, when you buy it. After a while, that’s when things start popping up here and there.

When I called in for service, the electrical part of the garage door opener wouldn't open or shut. I had to do the manual thing with the release so I can open and shut it manually until I could get it repaired. The tech was great. He arrived early in the window, which is always appreciated. He called me when he was on the way. He looked at the garage and I told him what was going on. I went back inside and then he called me about 20 minutes later. I came back outside and he told me that there was loose wiring. He fixed the wires up. He cleaned it up, and he stapled some of them to the wall because whoever installed it, installed all the wires loose and have used the wrong cap. So he cleaned everything up and tried to make it so that the wires weren't loose and hanging so that the normal movement of wind wouldn't knock them off.

I did yearly maintenance on my Heating system through a home warranty, which Charged me $108.00, Unfortunately, they found a crack in the furnace and asked for a replacement. I agreed to a replacement and the home warranty company send another contractor that company asked me what is the problem with the heater. I never know this is a SCAM, I explained what the previous contractor found, then the new contractor-asked for out-of-pocket money of $2746.00 for furnace replacement. I called customer care but they are saying because of the modification, I told them I didn't need any modification, but they are not ready to agree without that. Now I realize it's a SCAM with the contracting company. Please stay away from this American Home Shield, They have a setup with some contractors and they will rip off your life.

The air conditioning stopped cooling. I made a claim with AHS through the internet, which was ideal, and someone was able to come that day, but I wasn't available. So, they came out the next day. They had to order parts then they came back the next day. The turnaround time exceeded my expectations and all in all, AHS is worth it.

The AC people who were contracted through AHS have done a great job. There was an AC issue that my bug man found and my pan was gonna overflow any minute. Because of my schedule, the techs were there the following week. I forgot I needed to put two orders in 'cause I have two units and so I did that quickly when the tech showed up. He was happy to check both of the units. He flushed them and cleaned them.

Initially, I wanted to see if the AC could be hooked up. When the tech came in, he said that the wires were cut and I would have to call to get an electrician to come in to do the wiring. When I had the electrician come in that one day for the kitchen light, he had to fumble around over by the breaker box. He said that it could have been done and it didn't need an electrician. It just needed him to put the wires back together. I wasted $100 there.

American Home Shield is worth it. Their service providers are reliable and they get back to us quickly. Recently, the ice maker had some issues. When we figured out there was a problem, we didn’t like the normal operation hours, so we did the claim online which was awesome because it’s step by step. The service provider got the parts in and fixed it.

My AC wasn't working. I made a claim with AHS and everything was great.

The electricity wasn't working. We had flipped all the breakers and checked everything we could possibly do. AHS sent out Loren, an electrician, to do some troubleshooting. He respected the fact that it was COVID and he had a mask. He also took his shoes off outside. I followed him around my house and he didn't object. He did everything to find the problem, and he did. I really appreciated American Home Shield.

My experience with American Home Shield has been good. I am able to submit my claims and get a tech out as quickly as possible. I had a claim for an exhaust fan in my attic and I happened to go up there again one day and noticed that it wasn't working again. But it was past the 30-day time frame for that claim. So, I was going to have to pay another consultation fee. Going up into the attic isn't something that someone does very regularly. But it ended up being taken care of.

I really do like American Home Shield. I like doing my claims online. It's fast and convenient. The technicians are really good. I'm really happy with the whole service.

I did a claim online for my AC unit that was not cooling. The system said the claim was assigned to Fleshers and it was up to Fleshers to contact me to set up an appointment and tell me what availability they have. Fleshers provided very good service.

American Home Shield has been helpful. I don't do a lot of claims, but when I do, I get service right away. The platform is easy to use. So I'm pretty happy with it. When I had a contractor come out for the garage door, they came in for five minutes and the tech said, “We need a crossbar across the door for it to be able to last longer.” Then he said that's not covered by American Home Shield. So it was just to diagnose that that was needed. But it was okay because I understand that I don't pay for the most premium membership. So I understand that some things are not gonna be covered.

We had a garage door repair and an electrical repair. The claims process went smoothly. The technicians were professional and friendly. They got in and got the job done. The service was fine. It's beneficial to have American Home Shield because if something breaks down, all you pay is the 125 bucks and then they come in and take care of the rest.

Spartan Plumbing, the contractor, came out to address an issue with my water heater. It was on but in an error state and not making hot water. They came out first to assess it, order parts and then to replace parts. Then a third time, to replace a final part. Since then, it has been working fine. American Home Shield did what they were supposed to do.

Our AC stopped working and we turned it off. Ed, the tech fixed it and had our AC working in no time. He was very nice. We were happy to have AC again. But this summer we had to replace one of our AC units because they couldn't fix it. They got a little too picky, which bummed me out and we just took the cash-out option. Other than that, our experience has been pretty good so far and I'm happy with AHS. They've been good to us.

We've used American Home Shield on several different items. The companies they've used have been responsive and fairly quick in most instances. They have very tight control of what they do and don't, which doesn't always fit really well, but I understand that. So, it's worked all okay. Recently, GM Air came out. They were very responsive and did a good job.

The tech was amazing. He fixed my issue. It's very hard to find contractors and American Home Shield does it for you.

The garage door was an old unit with a mechanism that couldn’t be replaced. So, the motor had to be completely changed. The tech did great work and was very nice. American Home Shield’s service has been good. The people at the call center are genuinely eager to help me and the service responses have been very prompt. AHS has saved me some money so far.

Everything else that I've had a problem with, American Home Shield did it and sent out someone to do it in a timely manner. I also had a problem with my dryer. We had to replace the drum twice. The first time wasn't any problem, but I don't know what causes it to burn out so fast. The hole in the drum, again, so almost right at a year later had the same problem, and it took a while for the part to come. AHS used Sears this time. And I've had problems with that.

So far, I like AHS. They did a splendid job on my microwave replacement. I started with the online process. After I filled everything up, it was like, “You can do a video call. Call this number and they’ll walk you through it.” I called the number and it made me do a video call on the microwave, the product tag, model number, and year of manufacture. They said a contractor would come out to see. The contractor called me and came out just to confirm the details. He said it was supposed to be a replacement. Mine was an old microwave, so he wasn't sure they would have the part. But he will put in the order anyway. If they didn't have it, they would send me an email to ask me to pick a new one and that was exactly what happened. We selected a new one.

I recently had an issue with the heating's flame sensor. Using American Home Shield worked.

The pressure coming out of my well was low and the guy from Dave's Plumbing was awesome but they took the $100 and then turned around and took another $97. I haven't been able to get in contact with anybody and I would like for somebody to explain to me why they did it. Other than that, American Home Shield is awesome. They help you out and do a whole lot for you.

There was water dripping from the pipes. Our pipes are up in the ceiling of the basement. We have a fully finished basement. So, that was a problem. We had it fixed once. Then another leak appeared somewhere else on the line about a couple of weeks after the first one. The techs who came were young guys. They were very sweet. They were saying that we probably had to replace all of the pipes in our house, which would mean total destruction because everything was bad enough that when they finished, a lot of the ceiling has to be replaced. They were nice guys. With American Home Shield, it's nice to be able to call, and know that you're gonna get somebody out here quickly or quickly as can be. Usually, things happen on Fridays around here. So, we were happy with them.

The old owners caulked around the tub drain and some of the caulking got down, so it caused the water not to go down the drain. I made a claim with AHS and the techs came out. They had to get the old caulking out the drain and it started flowing well. They were very friendly and professional. And they explained the whole process.

The AC unit in the house was not producing cold air. It wasn't really working at all. The gentleman who came out was lovely. He was on time and a good communicator and explained everything. He was very helpful. Apparently, some part that helps produce air or push it through was broken. So, he replaced it and everything's great.

So far, American Home Shield has been working to my advantage. I call, make an appointment, and someone comes out and fixes the problem. I just pay a flat fee, and I like that. Recently, there was a leak in my kitchen floor. A guy showed up and figured out that there was a clogged drain. He snaked it out. In 20 minutes, he fixed the problem. It was wonderful.

I had an AC issue and the tech got it fixed the first time around. He was fine.

American Home Shield's rep was helpful. A motor was replaced in one of the ACs. I might have to call the rep for another service because the other AC is not working either And I want the same technician because they did a good job.

I'm starting to become very disappointed with American Home Shield. The first time I dealt with them, I understood the problem. Because of Covid, it was hard to get ahold of the product. I waited until it came but since then, the two times I’ve tried to use them, I still don't have a satisfactory solution. The company here told me one thing and I can see on some parts what they meant but they led me to believe that AHS turned me down as far as what I wanted fixed. It turned out they hadn't even heard from them. I am not satisfied with the service. On this last one, they were timely and I cannot complain about that. They came but they found reasons why they couldn't fix whatever it was. I went back and looked at the paperwork, and I found that they could fix it no matter what or we could come to a solution. But I haven't heard back from the company.

The tech from Mae Dae Electric put a battery in my light for my fan to come on in my bathroom. It took just a few minutes. I have been meaning to call American Home Shield because I've been with them for a long time and they keep going up with my payment. I was paying 77.99 and I noticed last month, I didn't see that figure on there.

I noticed there was a moisture spot on one side of the wall. It looked like there was a hole in there. I did have a picture on that wall. So maybe the picture put a hole in that pipe and when the nail was pulled out, it started to leak. The gentleman came out and checked it. He lost his tool and had to come back and check. But other than that, he was great. I still have a hole in my wall and American Home Shield is supposed to have someone to come out and repair it. When the contractor did the repair on the pipe, they said, “Okay, it's gonna be a big bulge in the wall. Or we can redo the whole pipe from top to bottom, but that's gonna cost you $1,300.” I told them, “Okay. So let's just stick with 500.” They said, “Well, whomever you guys send out should be able to shave some of the sheetrock so that it's not so bad.” But I'm kind of worried about it.

The contractor came in and it was one guy. He came in, diagnosed the ac. I've had them for years in California. But I hadn't had them in Nevada. So when I found out they were out there, I contracted them for my heating and air conditioning. And they told me that it couldn't be repaired and I would have to replace it. And I was sick. So, I said, “I'm gonna go on and have a second opinion.” I called American Home Shield, and they sent out their technician and said, “We see you don't have any Freon. For one thing, you don't have any. It’s bone dry.” But they said they didn't cover the Freon. They said I would have to pay for that. So, that was 800. Compared to 11,000, I would take the chance.

I called American Home Shield for my water heater that was leaking. I was in a rush 'cause I have a special needs person who lives with me, and we can't go without hot water. A repairman came out three days later and looked at it. He said none of the fixtures were up to code. I did a research and to me it seemed everything was up to code. I said, "Alright. Let’s get the estimate and see what they'll cover." American Home Shield would cover the water heater, but they would not cover any of the accessories for it that were said out of code. It would have been $600 out of pocket for them to put the warranty water heater in. We had to make sure our home was permittable (fire extinguishers, carbon monoxide testers, sensors). I didn't understand why the interior of the house needed all that when my hot water heater is in my garage. The repairman said it would be two to three weeks to get the permits to put it on.

We had a dishwasher in the unit that was leaking. Fridge Worx came out, checked the problem, and ordered a motor. That took three to four weeks. When the motor came, the contractor installed it. At that time, nobody had been occupying the house. Once we occupied the house, we used the dishwasher, and it was leaking still. I tried calling Fridge Worx. I spoke to the one who would come out to the house. I explained what the problem was, and he was surprised. He told me I'd have to call American Home Shield so they could do a re-dispatch.

American Home Shield is a good deal. They called me and said I had a free rekey. They said, “It's part of your policy to get your home rekeyed. When would you like to do it?” We had three locks rekeyed and the tech that did that was very good.

American Home Shield is great. It’s definitely worth having. There's no hassle with them. They replaced the fridge. The contractor was respectful and timely.

The tech was fine. He didn't leave a mess. Give AHS a shot. Everything is expensive, but considering what it saves you in overall cost, it's worth the money.

The air people stressed me. The first one that came out said I need a new unit and submitted it to American Home Shield, who said they could only pay for 2,000. They tried to sell me upgrades so they could do it. What they recommended was 9,000 and something. There was a bunch of stuff they wanted. The cheapest that I could get was 5,000 something, and AHS would pay 2,000 something, so I had to come up with the rest. They had convenient financing available for me. And all I had to do is apply, and I said no. I asked, “Can you fix whatever to be fixed just to get cool within the $2,000?” They said they couldn’t do that.” So, they would take me to the cleaners. I was very upset.

We called American Home Shield because they were offering a free furnace check before winter came. We just purchased this house because we just moved to Missouri in March and we never had that checked so we had that checked. The collector box was cracked, which had been leaking out carbon monoxide. I had to call AHS back so that I could get Julian's Heating and Air back out so they could replace the part. Initially, I set it up online but the only way I'd be able to get Julian and get his company back out is to call them and tell them that I wanted Tim, the tech, sent back out. Otherwise, you'd go in the queue and they would send whoever's available. We liked Tim so I called AHS back and then, I just paid the deductible over the phone. I would recommend AHS. We had them in Colorado for that house, too, and it's always come in handy, especially when you start having appliances that are getting up there in age.

The water was leaking on where we fill up our glass out of the refrigerator, and the techs were there within a day. We had no problem with any of them. They were friendly, did the job quick, and the unit got fixed good.

I used AHS when the refrigerator went bad. They sent someone to come out and look at it. There were two different issues. They weren't able to find parts for it so they replaced it. I paid some out of pocket.

AHS sent somebody out here to check the electricity in the kitchen, but he said the warranty didn't cover the light socket behind the fluorescent lights up in the ceiling. But other than that, AHS has been great and so far, they have addressed everything that I needed them to come out and check and fix.

We had some workers come out and fixed our water heater, which American Home Shield covered very nicely.

We have been enrolled for three years, and the service has been great. We love American Home Shield. It's very beneficial when things break down. I was having to go to the laundromat because my dryer broke down, and right now, my refrigerator is freezing up. So, I gotta wait for a couple weeks till I can get the $75 so I can have my refrigerator looked at.

I've been satisfied with AHS. Recently, our plumbing was backed up with water. The contractor contacted me via text to schedule. The service provided was very good.

We had a slab leak and the plumber came. But why in the world would I have to pay $2,600 out of my own pocket for the plumbing? They didn't cover all of it and I don't understand that. Other than that, I have no qualms about the plumbing company that came out. Normally AHS does okay.

We had a problem with the range hood. American Home Shield sent East Coast and they did a great job. I like their timeliness. They're professional. They took out the mainboard and then fixed the part. Then they came back with the fixed part and they put that back. Everything works well now.

We had a leak and Charleston Roofs + Windows got out there as soon as they were contacted by Home Shield. They were professional and we enjoyed them coming and doing the job. AHS has been good to us and we’ve been pleased so far.

We just purchased the house and we had it rekeyed. The contractor put them all to the same key and that was amazing. They were super helpful. They did a great job. When the washer stopped working, American Home Shield sent somebody out the next day. He fixed it really quickly and we could do our first load of laundry in our new house.

American Home Shield’s process of selecting companies that would do the work is questionable because some of these companies, they come out and look at the project, and then they decide if there's something that they can bypass American Home Shield, they would do that. So, that way, they would charge an up fee or a different fee. They would state it to American Home Shield in a particular way that American Home Shield would say they won't cover it. Then they would do the same job that American Home Shield would have covered. They would do it in a different category and that way, they can make more money. Still, having American Home Shield is beneficial as long as their communication is strengthened. So, it’s as if there's a loophole there and that's where the contractors know that they can take advantage of it. Precision Plumbing was really good. They were very honest and they came through. They didn't play games.

Getting a home warranty is worth it. My water heater broke, and I got a cash value. The tech was good too.

All Appliances was awesome. They came out when I had a problem with my washer and dryer. They kept calling and made sure everything was okay. They needed to order parts and come back out. Now my dryer is working a lot better. The washer’s been intermittent. The main concern is my other issue on the air conditioner. It took over two months to get it repaired. It happened to be during the over 110-degree weather. Now we're waiting for the city of Pleasanton to come out and inspect the air conditioner. American Home Shield was terrible on follow-up and fixing any issues. In order to get them to do what they were supposed to do, I had to go on the Facebook page of American Home Shield lawsuits to get the phone number of the executive office to get this resolved. Otherwise, I don't know if my air conditioner would have been fixed.

An exterior electrical outlet was tripping over and over again. With AHS, setting up a request is instant and I can do it any time of the day. I don't have to talk to anybody. The techs were very professional and they worked quickly. But the problem didn't get solved because the issue wasn't the outlet itself but the extension cord that I was using which was shorting the outlet.

I love American Home Shield. If I have an issue, they always make sure that the contractor calls me in a timely manner. The contractor came in and knew what they were doing. They fixed my kitchen sink and bathtub, and they did an excellent job so my water is not running. I would recommend American Home Shield.

I wish AHS had emergency service calls on the weekend. I had an issue with the refrigerator, which happened on a Friday afternoon, and the contractor came out on Monday. Then, they had to come back because they had to order a part. But they were excellent and the refrigerator has been working perfectly.

I love having the policy because at least I can have somebody that comes and I'm not paying an arm and a leg. I did that before I joined AHS, and it was a lot. With them, their contractors come out and fix the situation regardless if it costs a lot or a little. Recently, there was a leak coming from my sink and I couldn't figure out where it was coming from but it was building up and flooding under my sink in the kitchen. American Home Shield couldn't schedule the contractor right away and it took 5 days but when they came, they came on time. They went and got a part, came right back, and fixed it within an hour.

Last year, I tried to fire American Home Shield but I ended up getting them back. I gave them one more chance and they did great. My water tank suddenly died. It had water spewing out of it. AHS got the repair guy out here on time. He only took a couple of days and was professional. He didn't have to keep begging them to get me approved to get what I needed done. He told me that I got to pay for the copper piping. I called AHS and the lady said that it was not covered. I was thinking why it was not. There are pipes that have to be connected to the water tank. I had to come out of pocket to pay for the piping, which I hated. Still, the repair guy was very professional and AHS needs to keep him because if I have any plumbing issues, I'm calling him anyway. I would recommend AHS if in the future, they keep working like this.

I'm very dissatisfied with AHS. My air conditioning went out. I sent a letter to them when I requested that they reimburse me minus my deductible for the $497 for the breaker that I bought. But I haven't heard anything back from them yet. But I had a claim for the ice maker on my refrigerator and the tech was prompt and wonderful. He did a great job, did it on time and kept me abreast of what was going on.

The air conditioner was not cooling and then we noticed that the fan was not sitting correctly, so we turned it off and put in a claim with American Home Shield through the portal. Their website was very user-friendly. Then I got a text message within 24 hours of putting in the claim saying that the contractor was going to be able to come on Tuesday. The tech also mentioned texting him by 9:00 a.m. to see where I was on the list. He said that he would be here after 6:00 p.m. I had taken the day off of work so that I was able to be here and ready when he was here. But then around 6:00 came and I texted him again, he said that it would be a little bit yet. He was here by 7:30.

AHS initially sent Action Plumbing out here and he was rude. He asked why was our water turned off and left without doing anything. When we contacted the other company, Short's Plumbing and Drain Cleaning, their tech immediately knew who we were talking about, so evidently, it's something that he is known for doing. The tech from Short's Plumbing and Drain Cleaning was very professional and I told him that he is the person that I would have wanted to come for all the service calls that I've had since I've been dealing with American Home Shield, from the incident with the air conditioning on down. If every company had the customer service skills that he had, everything would be superb. He told me what the problem was and said that he would submit the report to American Home Shield. And even after submitting the report, he gave me a call back to follow up. Normally, I just get something from AHS but he did that himself.

I sent in the claim online and then they called me for making a schedule. The contractor was nice and they did their work very great. The tech ordered the part and then he got back. Luckily, he could get back on the same day. So after finishing the other work he had, he came back to finish the furnace because we have baby and it was cold. He thought we really needed to fix it today. That's why I really appreciate it.

Our AC was leaking and they sent a vendor out to check it out. They were good people. But they did not resolve it. There was a particular service that was not covered by American Home Shield. The rate that this particular vendor was charging was a little bit way too high. So I had a third party provide that service. But overall, American Home Shield is good to have, especially being with the response time and scrambling to find somebody to be able to assist you is also another issue.

We have more than one policy with American Home Shield. In one of those, we have experience for years filing claims for the AC unit not cooling, and they would send out technicians. There had been multiple air conditioner claims on that property address over the last five years, and every time we opened a claim, it was for the same issue. The unit was not cooling. They would come out and they would check it, and they would tell us there was nothing wrong.

American Home Shield got me connected with a plumber. He was out there by the next day. But that was a Friday, and he said it had to be replaced. And he would get together with AHS and go over it. I told him I wanted a different type of faucet. So he said, “I suggest that you tell him that you want to do the buyout thing.” It seemed to be good, except that they never got back to me. He said, “You should be getting a call, saying that this is okay to do and everything.” But I never got a call back from AHS. I had to call them to say, “Okay. What's the next step? What are we doing? This is what I want to do.” But we went through that. And I had already, by that time, gone down and bought the faucets I wanted. And now I'm supposed to send a copy of it.

There was a crack on one of the ducts in our central air unit. The techs came out the next day, got in and out quickly, and cleaned up their mess. They were great. With a home warranty, I'm able to get someone to come out quickly. Very often, when you're waiting on a manufacturer warranty, they take longer to come out, and they usually don't come prepared. We had someone come out for our refrigerator once, and they came and didn’t have the parts. They had to order them. It wasn't as convenient.

I couldn't get contractors scheduled when I wanted them to come. But the recent technicians were knowledgeable and thorough. What I had to pay in total was what I would think to be reasonable for any type of insurance. The headache that I would experience when I would have a major system failure, and $925 versus $4,000 is immeasurable. So, the overall experience was good. I would recommend American Home Shield to other individuals who are looking and shopping for homeowner system insurance.

The only thing is that the yearly rate going up hurts the pocket. But overall, the service and responsiveness are good. This year, I had a microwave that started to have fire coming out of the place where the waves come out. There was a solenoid that was fried. The tech fixed it and now my microwave is working. I've been recommending AHS to my friends and family. I've had a good experience with them.

If I could give AHS negative stars I would! A home warranty is supposed to give assurance that you can quickly, easily, and at minimal cost repair your home with quality contractors. AHS DOES NOT OFFER THAT! They take your money year after year and send subpar contractors who either take forever to get around to providing service OR they do shoddy repairs that you'll end up having to have redone and paid again. Then when you try to dispute with AHS to get the service you've paid for for they give you the run around. When you finally get someone on the phone they are unhelpful and show such a distain for your issues. To get resolution in one case, I had to involve the BBB because they would not even call me back.

On 06/10/2022 I opened a ticket and paid the $100 to have my Heat/pump checked because it was blowing fuses. They came out and said it was just a bad fuse and put in another. And they recommended I have it cleaned. Which we did by another company. It worked for 1 hour before it blew the fuse. I left on a 3 month vacation. I came back and it still was blowing fuses. On 08/30/2022 I opened another ticket with them. I paid another $100. This time I asked for another company to come out since I did not trust the last one. The new company came out and said the Compressor was bad and needed replacement. That the issue with the fuses was that the compressor had grounded itself. But I would have to pay $700 out of pocket for the gas. I told them okay do it. On 09/02/2022 They ordered parts around 09/02/2022 and told me the parts were going to be delivered on 09/13/2022. I have been calling almost every day.

Whenever we've called American Home Shield, they always have sent someone out that handled the problem for us immediately. The vendors have been good. We had a little bit of a concern once with an AC vendor. But they came back out and eventually got the problem fixed. Recently, the garage door remotes would not work. A repairman came out and and knew it right away soon as I told him what the problem was. He told me that it was a blown capacitor. He replaced a sensor inside the garage door panel board. He reprogrammed the two garage door remotes for me and it worked fine.

American Home Shield is not the cheapest, but they seem to be reliable. I’ve used them twice and both times, I was satisfied. The only thing is it takes longer to get good service.

The air conditioner wasn't cooling and the techs did something to where it cools now. They were great. I have AHS in 11 different properties and it's always nice. I have a number for the representative that sells them.

I like everything about AHS. I've used them six times and out of those times, I've never had any problems. They've been great to me.

I like American Home Shield. I’ve been with them for quite a while. I haven’t myself or know anybody that had any problems with American Home Shield. I always tell people that they should get covered. The coverage pays for itself so I always have it. If I have a problem, one of their contractors come out. They get the problem fixed. This is my second house I own. On my first house, it was the same thing. When the hot water goes out, they come in and fix it. I extended my coverage, and now they cover the roof and some other things. I paid a little more to get more stuff covered. Recently, a repairman came in for the AC unit. The fan wasn’t turning. He changed a switch and was in and out of here in 20 minutes. He got the AC unit working.

American Home Shield did a washer service to our property and it was a really bad experience for the first time in my life with them. They sent a technician that said that the washer needed to be replaced. Then they sent another technician because they needed to corroborate what the first technician said. The other technician said that the washing didn't need to be replaced and that they need to have a work done that they don't do. If they do it, they have to charge me for it because it's not part of the coverage.

I’ve had so many problems with American Home Shield. I’ve only had a couple of claims. Getting in touch with somebody from your company is impossible. And then understanding what they're saying is impossible. In the last episode, the plumbing went well. That was not a problem at all. The last thing that I submitted was absolutely horrible. I really want to cancel your company.

My recent claim with American Home Shield for a rekey was okay. That one didn't take too long for the contractor to come do. But a lot of the other requests that we have for AC repair, heater repairs, water heaters, appliances, stuff like that takes forever. And those are bigger concerns for us, because those are with the tenants. A lot of times, they need hot water or they need the stove to work or they need the AC or they need the heater to work, but it takes them way too long to fix it. A lot of times we end up just having to come out of pocket and fixing it ourselves, because the tenants can't wait. I'm thinking about canceling AHS.

My dryer wasn't drying and heating. The techs fixed it very quickly and efficiently. Anytime I submit a claim to AHS, it gets done quickly.

Our refrigerator was not working. AHS sent someone here. He tried to fix that, but it wasn't fixed. Even when he was leaving, I told him, “It's not cold. It's like the hot air is inside.” He said, “No, give it a couple of hours.” It was really hot. It was summer. After he told me it was fixed, I bought a lot of groceries, including meat. In the morning, everything was smelly and the fridge was hot. I called them back and told them what happened. They said, “We're gonna send someone who knows in two weeks.” I said, “What are you talking about? I need a refrigerator.” Then they changed it to a week. We finally went and bought a fridge ourselves and replaced that. We just threw away the old one. I called them and I said I bought a new fridge. This whole thing took about a month from the first appointment. It was back and forth. It was a really bad experience.

Sometimes I like American Home Shield but sometimes I don’t. It’s case by case. When the air conditioner wasn’t working, the contractor did good. They had to go back and forth and get parts. Then it took them a few days to get the parts but they did the work. But I didn't like that all of the conversations was over text. They wouldn’t call you personally and explain things. I asked them, “I like to speak to someone.” They said they would not have that. They were just gonna do it via text. I didn’t really care for that part. Also, American Home Shield's price went up. I don’t know why they changed the price. They charged me extra without any notification. It's $20 more per month and I have three policies with them. So that’s not likable.

There was something wrong with the air conditioner. The thermostat was going blank repeatedly and shutting off the AC system. So I didn't know whether one was affecting the other so I put in a ticket for that online. American Home Shield came up with Air Boss as the suggested vendor. They’ve come out before and I liked them. I just want to be able to keep using them. So, if ever I go in there and it gives me different vendors, then I will give a call and speak to the rep and request other vendors if possible. Air Boss is good, which is why I keep asking for them no matter what the problem is. They show up on time and come when they say they’re gonna come. They communicate well, diagnose the problems very fast and get the job done. We haven’t had to call back for the same issue ever with them. I'm very happy with them.

Recently, one of the sensors near the center went bad and it turned the furnace off. The techs were knowledgeable, friendly, and professional. But one time, I thought I had to replace my AC unit. AHS they said they would not replace it. They would give me the money for it. The one concern I have is would I get a new unit if I had a catastrophic failure, or would they just give me money to cover part of the cost and I would still end up paying out of my pocket? Other than that, I like American Home Shield. I just call them and they send somebody. And it's easy, even though I pay a flat fee. It's less stuff I have to worry about.

For our recent claim, the water heater went out. They replaced it. It took a couple of days. They had to order it. I was satisfied with the Silver Eagle and the service they provided. I was disappointed that American Home Shield only covered just the water heater, didn't cover $750 extra for the installation and added plumbing that was required with all new water heaters. So I wasn't happy with that.

I had an issue with my hot water heater and the technician was good. He changed the thermostat that day and fixed it. Prior to him leaving the property, it was working. However, a couple of days later, it wasn’t. The thermostat had gone out and I had to call for a re-treat. It wasn't a new thermostat. So, when the guy came out, he changed the coil and just got it to work.

I was having trouble with my fan. Every time I would cut it on in my bedroom, it would short out my electricity. American Home Shield sent one company out to look at it, and they just looked at it and said, “Oh, it's something missing.” I said, “What's missing? Why would something be missing?” Still, it would come on, but short out every day. The company contacted me afterwards, trying to see if I would deal with them personally. They just wanted me to pay them. They didn’t even cut off the electricity to try to see if the fan was shutting down. I said, “No.” I got a second opinion. The next company came out, looked at it and said it was the fan. They put in the claim, came back out, and put the new fan in, and everything has been perfect.

American Home Shield is perfect. Their contractors come on time and fix the problem. We’re very well pleased. Recently, the dryer wouldn't connect. The contractor had to put in a whole new switch in there. They had to order the part and it took 10 days. It’s fine now.

Our service with American Home Shield is great. I had a slight problem, which I thought was a bigger problem than it was, but the technician came out, fixed everything, and within like 30 minutes, everything was good. Having AHS is like having a blanket when you're already warm.

American Home Shield called me the same day I put the claim in for the sink that was leaking. They said they could get somebody out. The repairman was out quickly. I was more impressed with this repairman than any of the other ones that had come out to do services for me. He was knowledgeable and in and out very quickly. He showed me what he fixed. Usually, they'd say, “There was a problem. I fixed it.” Nobody's ever taken the time to say, “This was the issue. I took photos of the before and after so I can show you that I fixed it. You shouldn't have any other problems. If you do, give me a call, I'll come right back out.” My refrigerator messed up three times, and the same contractor kept coming out. I ended up having to get a whole new refrigerator because they never fixed the issue. I've had other experiences with setting up claims and nobody calling me. They were not getting somebody out. But this experience is one of the best I've had in dealing with home warranty.

I was feeling good up until today when I got an email from American Home Shield saying that I was delinquent on my account for an issue with my policy. They are trying to charge me almost 400 bucks for something that was supposed to be part of my monthly payment. But I called them and talked to them, and I got it straightened out. Recently, one of my showers leaked down into the downstairs living room. And some other general maintenance stuff. I had a ceiling fan fall. So, I’m getting that stuff squared away. I put in the claim, and within a couple of days, I get contacted by the contractors. And we set up a date and try to get everything figured out. It has been straightforward.

The contractor was good. They got there within a couple of days and tested the garbage disposal, and determined that it needed to be replaced. They had to get approval because they had to update the pipes under there because the new one wasn’t gonna fit. Then they said that the warranty would cover a builder grade, and they recommended a higher one. They were charging too much for the difference between the builder grade and what the better one would be. But other than that, they did a great job. They were friendly and I like them.

My air conditioning wasn’t coming on and the tech only took about 10 minutes after waiting a week. I’ve only used American Home Shield once and I didn’t like the wait time.

Our kitchen faucet was leaking. Our toilet was also leaking, but we figured it out before the contractor came out. They worked on the kitchen faucet hose. It was a great experience.

The refrigerator was not making any ice. The company called and asked me what was going on with the refrigerator, and the time that they would be here. They communicated very well with me. The tech that came out was very professional. It was the fan that was frozen with the ice, that had to be replaced. So, he came back twice. First, he ordered the piece for the ice maker, but that didn’t help. It didn’t make the ice. He came back. He ordered another piece and replaced that. Now, it’s working. Any claims that I made, AHS sent someone out within the next 24 hours and they fixed it. There hasn’t been any claim that I have had with them that they haven’t fixed. AHS is a great service coverage to have. Everybody should have it. I have referred at least three people to American Home Shield.

The reps I spoke with when I called American Home Shield were very good at understanding. They took multiple claims at one time. My sockets on the outside and in the garage of the house were not working and the techs were fast and fixed the exhaust in the bathroom and the socket. Everything was on the same day and they explained to me what they had to do. They replaced a board in the back so the sockets could work. So, they were good. If I’m shopping around for home warranties, I would go with American Home Shield first.

Service people came on time and checked the AC. They found that there was some sort of belt in there that had broken and the motor had overheated too. They had an extra motor. But for the belt, they had to go get one. They came back and had the AC fixed within an hour. That was a good experience. But the last time I had to use American Home Shield, I didn't like the plumbing company that got sent out. The service person missed his appointments and wouldn't answer his phone. We went almost two weeks without our water heater because he wasn't making his appointments until the company called him and he finally showed up. BlueTech Plumbing is the only contractor that American Home works with and I definitely wouldn't want that guy back out. I wish there were more options at least here in my town.

I had an AC issue and the techs did a wonderful job. They fixed it in one trip.

We've been with AHS for over 20 years. The service has been up and down. When we first got with them, we really didn't have any problems. But this year and last year, we've had some bumpy experiences dealing with the air conditioner. This is the first time we had an ugly experience like this, where a company came by and reported wrong information to AHS. We had a receipt from the company that did the work which was All American. AHS acted as though they didn’t believe us. This company had either done some work with somebody else, but it definitely wasn't us. We sent them the receipt so they could see it. It still took them four months to even fix the air conditioner. It was a real mess. It was the worst time we've had an experience with them.

I would punch the microwave in like we normally did and it just would not work. So, it came to a point to where I ran out, bought a cheaper model, and put it on the countertop so that we can have something to heat things up. Aside from that, the glass cook top on the stove popped and broke. It's split somewhere between 6 and 12 inches. We called AHS and it was the easiest thing I've ever done in a situation like this. They told us that the claim was assigned to the contractor that they used in our area, then I got a call from them to schedule. I was made aware of the fact that they are licensed and where they were located, then we set a date.

It was awesome with the technician. His name was Cameron. He got it taken care of. We got a replacement because the old water heater was rusted out. He installed it and it works like a dream.

We had some severely clogged drain lines under the house and we had a late Saturday night that neither one of our toilets were operational. The contractor came out and got it fixed for us that night and they were even kind enough to not charge us the additional after hours, emergency call fee since they had been out previously within the past 30 days on the same issue. So, they did right by us. At first, the guy who came out wasn’t sure if he was going to be able to resolve the issue at nighttime and with the equipment that he had, but he was able to. He was persistent. I usually make a request online and there was one time when I made one for a plumbing issue that it wouldn’t let me do it online for some reason. I had to talk to one of the customer service reps and whoever it was that I talked to was extremely helpful. It’s been a very good experience with American Home Shield.

So far, my American Home Shield experience has been good. We had called because our air conditioner stopped working for a couple of hours, and then it started working again. The air was coming out but it was not cool enough. So, the guy checked it. He didn't find anything wrong. The only thing that he thought was maybe there was a power outage. He did a good job. So far, the times that we have called AHS, they send somebody. The only thing was that, like with the dishwasher, they had to order parts several times.

The service tech called me when they were on their way, and they were here when they told me they were going to be here. Everything went great. The main brain of the stove quit working. The face plate had smashed down so far to where I wanted to use it, it was still usable, but I had to get something and try to go underneath there to control the dials. It's a very old stove. It was there when I bought the house, so I figured that the company wouldn't have been able to find the parts to replace it, but they did. They replaced it.

It's been a success every time we've used them. Recently, we had an AC unit start leaking in our attic. They solved the problem with that but it damaged one of our fans. I didn’t feel like paying another $82 for them to come out and say, “Your fan’s broken, and then turn around and buy one.” So we just bought one. I've also had a septic pump go out and the techs replaced the pump. But I've had four different issues I could fix and whenever I put in a claim, I can't put in three things. If I had a plumbing issue, the plumbers could fix my dishwasher and my spa tub but the system won't allow me to. It'll just say, you can fix this or you can fix that and you have to pay your $87 for each service. Other than that, I recommend Home Shield to everybody I've talked to.

Recently we had a pool tech who was really knowledgeable and has good work ethics. American Home Shield is a wonderful thing to have. But where we live, when we call and ask them for help, it takes a long time for them to find someone who is willing to work with AHS. We live in Tallahassee and they had a contractor call us from down south in Tampa. Some of the contractors tell us that they won't work with AHS. I appreciate having AHS but I don't appreciate that they can't find contractors who are willing to do business with them.

I like dealing with AHS but I do not like their customer service. They'd gotten better with being able to understand their reps, but you can tell that English is not their primary language. It would be nice to speak to someone that you really knew that they knew what you're talking about. They say that they understand certain things but they really don't. Then you talk to the company, and they get surprised with how they put things in. So, I like the new thing where you instantly get an email and get the information about your claim. I would immediately call the tech and usually, that's when we'll find out that what the reps put in is different from what the problem really is. So, the tech will ask me what's the actual problem and and I tell them. Then they can send somebody out with the correct equipment.

There was no cold air coming out of the AC. I called American Home Shield. They asked me for my account number, and I set it up. When I first did it, my guy did it incorrectly. He said it was a heat pump problem, but the issue was the AC not blowing cold air. They fixed it later.

There was a significant price increase this year. Last year, it was $1 or $2. But this year, it was $7 or $8. So that was a surprise for me. But I called them about my disposal and they sent somebody right away. The plumber was very nice. He introduced himself, but he didn't have a badge. They sent a text ahead of time saying he was on the way. So I knew it had to be him. So I was okay with that. He came on time. He was very polite and helpful. He told me how to prevent the problem again and what to do if it happens again.

Our washer was leaking. I called AHS to submit a claim and they did everything over the phone. The initial visit of the techs was within two days and then they had to order a part. We had to wait for the part and that took a week. The techs were great.