American Home Shield Reviews

My Jenn-Air stovetop was not working and AHS said it had to be replaced because they couldn't find parts for it. They said they could replace it with a certain model or I could pay for some extras. I can't find a replacement for the money they wanna give me to pay to replace the stovetop, not counting having it installed. The contractor did well but they're out there just to do the calls and say the unit is bad so they don't have to do the repair. A while back, some people came for my dishwasher. They said it was bad and they don't install a replacement. They replace parts but they won't put a new stovetop back or they won't even install a dishwasher. That was weird. But at least they found my unit was bad and they turned the claim in.

My wife had a rental house that she also had American Home Shield on. We've found that they eventually cover most of something but they are slow to get anything done. We just had our air conditioner replaced and the questions I could not get answered was when something was going to happen, why is it taking so long. AHS would not tell me what portion of the work they were covering. They were asking me to cover almost $2,000 worth of repairs and if that was gonna be the bulk of it, I did not see any need to keep American Home Shield. But the contractor was very truthful and let me know how much the service really cost so that was fine. I didn't mind covering almost 2,000 in cost.

We've always had a good experience with AHS. For my recent claim, the upstairs AC wasn't working and it ended up being the compressor was blown. It took a little bit of time to get the techs out here. They had to order a part so we had to wait for it to come from them, and then AHS took care of the rest. We also had an air conditioner fully replaced three years after we got the policy and the AC guy told us it would have been between 5,000 and 8000 if we had to pay out of pocket. But we ended up paying only 500 bucks.

I like that AHS is there when you need them. I had my refrigerator fixed recently. It wasn't cooling. Now, I'm waiting for the reschedule because I had to order parts and the parts just came.

AHS has a good and easy claim process. The tech came out to check both of my water heaters and my garbage disposal. The tech was very thorough with what was going on and explained a few things to why the water heater went out. They exchanged my garbage disposal. I'm waiting on the water heater. One of them is being replaced.

We had a dishwasher that wasn't working. The tech showed us that it was working. He was respectful and took the time to make sure that what he thought was true. He also went through lots different diagnostics. But we had a big issue with our furnace and we did not get it resolved for months. We had to go through the winter without a furnace. The techs didn't diagnose the problem correctly. Other than that, most of the time, we've appreciated what AHS offers. We've saved a lot of money for a water heater and a heat pump that went out. The heat pump took a year but we got that replaced. It was during COVID, so there were some other reasons why the parts were back-ordered. We were glad we didn't have to pay the whole price for a new heat pump. Also, replacing the water pump was gonna require removing the water heater next to it and there was labor involved that got covered. So, the warranty is definitely worth it.

I had a claim for my furnace. The air system wasn't working properly. The contractor was very professional and they were on time. The techs explained everything in detail to me. They said all it needed was refrigerant. AHS's offer is excellent and as a senior, they were accommodating to me. We don't really have to pay anything out of pocket. The response time is excellent too.

It was that time of the year when the techs needed to come and check out my air conditioner. When the first company came out, they said I needed a little Freon and some acid cleaning. After they came and I found out that information, I called American Home Shield to send out another company to fix a problem on my AC. They came the next day, which was wonderful. So, I was able to get it done very quickly without telling somebody I wasn't going to be home because I was shooting out to Florida in two days.

AHS is one of the better home warranties to get. They do full replacements, not just partial replacements. So, I stuck with them because it's a good deal and they actually fix the stuff or replace it. I had a microwave go out recently and when I went online to the website to submit the claim, it was super easy. It was just a bunch of drop down boxes. Then, the tech came out within a couple of days. There was a tracking that they sent out a few hours before his arrival. So, it would tell me when he was expected to show and where he was at. He was super professional and very timely.

I have home warranty with AHS since March, 2023. I claimed plumber issues in April. Up until today, the 5th of June, the problems are still not fixed. First of all, the person on the phone miscommunicated with Plumbers Inc, a contract plumber hired by AHS. Only two of the four problems fixed. Then AHS dispatched Plumbers Inc technician again but the technician missed the appointment. They sent a technician again on the 22nd of May, the third time. The technician showed up on time. He said on the spot that he will order the parts online and be back in a week. After two weeks, he sent a report to AHS saying that the faucets cartridge is not working due to water pressure is high. And AHS said these are not covered items. But the cartridge works fine because the hot and cold water delivery is fine except the handles for the faucet needs to be replaced, which was what I asked for in the first place.

My dishwasher was having issues. I submitted a claim with AHS and it was handled in a very quick manner. The repair took about an hour and a half to two hours to finish and the techs explained to me what was going on. They took the dishwasher apart, assessed whatever needed to be done, and were able to get it fixed. They were very professional. Sometimes, as a consumer, we want everything fixed right then and there. But we also understand that there's a process that they need to go through and they may have to come back with different parts. So, that's understandable and all in all, I'm pleased with American Home Shield.

American Home Shield's service has been pretty good and fairly quick except sometimes it takes a while to get the techs out here. They don't have anybody very close to our area, so we have to wait until they get somebody. This last time, we had to have a big and heavy microwave worked on and we had to wait on somebody to come out. Then we had to wait on the parts because they generally stock parts in their truck, but somebody else used all the parts. The warehouse was out at that time, so they went ahead and ordered it. Then we got it in within two weeks. The tech was very good and cordial. He explained everything as he went through. He said there was a bulb that was about ready to go out so he was going to order a new one. That way, we didn't have to have another claim. We enjoyed having him here to do the work. He was very professional and he didn't dilly around or he didn't make excuses for this or that.

With AHS, the service from the contractors has been very good. But they switch around. If you've had a contractor service your home before for one thing, you would expect them to be able to come back again instead of another contractor having to come back and do it. But that does not happen and I hate that. It's a horrible business policy. Other than that, having the warranty gives me peace of mind. If it's a brand-new home, I wouldn't get it. But if it's a home like mine that's 70-plus years old, I'd get it.

A guy came out to fix a water faucet. He had to get a part for it but that did not fix it. He ended up having to order a new faucet which should be in this week. We had two on that claim, one was for plumbing for the faucet and one was for plumbing for a pipe. He put those pipes back together and fixed that. The other one on that same property at the same time was for an appliance. A guy came out that evening and was there several hours working on it and finished it. It works great now. We're happy with AHS.

My 12 year old hot water heater had a hole in the bottom of it. I submitted a claim on the phone with AHS and it was very easy to get a rep. Then, I was given a phone number and a date. When the contractors came out, they were outstanding and they replaced the hot water heater with a brand new one. I was on vacation for a week, so the techs came on their first available date. They were supposed to be on here on Monday and they finished it up Monday night. Everything's been perfect since then. All in all, getting AHS is worth doing.

AHS has been a good service. They are usually very prompt. We contact them and they subcontract out to other companies. Then they call us and it seems to work smoothly. Their contractor had to fix our air conditioning unit. From our contract, it was a $4,500 bill and they picked up 1,500. We had to pick up the rest. It was a big job that the contractor had to redo to fix the coil in the house. It wasn't part of our plan.

I had two appointments scheduled. One was for a tune-up and the contractor told me they were gonna be there between the hours of 9:00 and 1:00 but never showed up. I reached out around 1:00 to find out when they were coming and they told me someone was on the way. I called in at 2:00 and they said it would be about another half hour. At 3:00, I called again and they gave me the same thing, someone would be there shortly. I told them to just cancel it. I ended up making another appointment and told American Home Shield I wanted a different company to come out. They refunded the co-pay that I had to pay for the service. For the second company that came out, there were two gentlemen. They did a full diagnostic and let me know my options. I have somebody coming out tomorrow to replace my entire unit.

The technicians are diligent about calling. I get a text that my claim has been assigned and within 20 minutes of getting that text, they call and set up a time to come out. I put in a claim for the dishwasher and a technician came out. He assessed the issue, cleared the line, and had it working within 25 minutes. For the roof, they came out, assessed and put in the order to American Home Shield. Then they came back and did the work. Both technicians were quick.

I had excellent service from AHS with this last plumbing claim. AHS keeps my expense down. I don't have any complaints with them. I wouldn't have stayed since 1992 if I did.

I put in a service order for my dishwasher that was not working. I was kept posted via text about when the technician was going to come. He gave me a call before coming. He came in and did his work. I like the ease of appointment using the website. It's very convenient. I hardly have to pick up the phone and call because I can do the scheduling online. In most cases, the vendors respond within 24 to 48 hours. I haven't waited beyond 48 hours so far.

I'm happy with American Home Shield so far. We had other ones and there's a reason we switched to this one and we're still with them. Recently, we had a leak in our pump. Where the filter cartridges go, there was a leak there also. A plumbing company came in five days. They had to get parts but there was a little confusion. The way they work is through texting once the initial contact was made. The plumber sent me a text on a Friday and, in the text it, the verbiage was tomorrow. I assumed I had an appointment on Saturday and cleared my schedule, sat home, but no one ever showed up. When I contacted him Monday morning, he read the text, apologized, and said that it was his fault. He meant to put Monday instead of tomorrow. He forgot that it was Friday. It was an honest mistake, but it was an inconvenience.

We did an AC tune-up through American Home Shield. When the contractor came out to look at it, they said that there were three parts that needed to be replaced. One of the parts was recalled about 10 years ago because they started fires. I had to open another claim with American Home Shield because it doesn't cover repairs with the tune-up, which I didn't know or I wouldn't have done the tune-up. The contractor came back out, ordered the parts, put them in, and it's all fixed. The guy was very professional. I got his card so I can recommend him to people who need repairs done. I like that American Home Shield is very timely on what they're doing and they've been, for the most part, fairly reasonable on what they're gonna cover.

I submitted a claim for the AC that wasn't working and AHS assigned somebody who came out and fixed it. They replaced the motor in the furnace. It was my first positive experience with the company. They have a sister company called HSA Home Warranty which was terrible.

American Home Shield was not happy with the way they were handling the claim. They gave it to another contractor who came and fixed it. I was so satisfied with what they did. They were so competent and I could trust them. I highly recommend American Home Shield to anybody that has a house because you never know what will happen and they will come to your aid.

A technician came out and replaced the knobs on the stove. They had stopped working and I couldn't turn any of the burners on. Everything went great. The technician was very timely and knowledgeable. I like AHS. They saved me some money and my experiences were good. They followed up after the technicians came out. Everybody did what they said they were gonna do. Everything went according to my contract.

Our washing machine started dripping water into the tub. Sometimes, it'd do a waterfall. I did an online claim and within three days, a guy was out and fixed it in 30 minutes. I had to call American Home Shield when our AC went out last year. It was 113 degrees outside. I did the claim online but nobody was able to return my call. I called them to see what to do and they were very helpful and said I could go outside of the network, have a technician came out and call them before they did the work. We did that and it worked fine. Everything was paid.

I like the process with AHS. It's easy. We had to put in a claim for the washer. AHS is going to replace it. Everything is covered. We also put in a claim for the refrigerator that the contractor said they fixed, but they have to come back out. It's not working.

The guy who came out and fixed my air conditioning was very friendly. He knew the problem right away and took care of it. My only complaint ever with the air conditioning repairs in Florida is it takes them two to four days to get to the house. That's a long time when it's 95 degrees outside. AHS covers a lot, but their monthly charges is hard to manage. I've had it for years and years, but it's gotten too expensive to use it. I'm probably gonna drop it at some point.

So far, AHS has been good to me. The rekey service went very smoothly. There was a little scheduling conflict, but they were able to work it out with the company. The locksmith was great. I liked him. He was in and out real fast. I got caught up in traffic trying to make the appointment. He was gracious enough to wait a couple of minutes.

AHS has been pricey recently. I'm paying $92 per month. It was something around less than $50 a couple of years back.

Back in April 2022 my garage door opener failed. I contacted AHS for repairs. They send a company and they charge me $75 for the fee. The company said; that the repairs would not be covered by AHS. AHS gave the ok to the company to do the repairs, but they would not pay for it. The company tech was very condescending and rude to me, I asked the tech to leave my property and to never come back. I contacted AHS and ask of them to cancel my contract. They refunded the $75 fee. On May 25, 2023 AHS charged me $296.97. After reviewing my account, I found out that AHS never cancel my contract and AHS charged my account a total of $1,256.86 since April 2022.

Have been without a fridge since May 17, 2023. We've been told they can't find anyone in our area to service and have been escalated twice with a promise to call back within 24 hours on May 27th. It is now June 5th and they still haven't called and are telling us they will escalate again. This isn't acceptable. We've been without a fridge for almost 3 weeks and no one is helping.

We had one claim that just got handled. The Appliance Connection people were easy to work with. They did their job and tried to repair the washing machine three times. They couldn't get it fully repaired. On the third time, they went back to American Home Shield. AHS said, "Well, we'll just get a new one. They don't need keep going back on it." So that was a good experience.

Claims submission is very quick. If I have a problem, all I gotta do is just get on the website and knock it out. The website is easy to use. When the motor on my garage door opener quit working, I submitted a claim and it went good. I was told who the contractor was and where they were coming from. The repair guy had to change the motor. He had the material already with him, and he did a fantastic job.

The refrigerator went out. It was a Freon leak. American Home Shield got the work order issued. They had it repaired and it's working good now. I got the representative on the phone when she got finished with the job, and she was very professional.

The contractors are good about coming out. But American Home Shield wants to fix things over and over no matter how old they are. Our air conditioning and heat pump system is probably 20 years old. And they keep fixing it. I've spent so much money on it that I'm almost ready to cancel my warranty, because I end up having to buy my own stuff anyway. One of the guys told me, “They're not going to replace that until it doesn't work at all.” My washing machine went out, and the tech repaired it. It started leaking water. We knew AHS wouldn't get rid of it, and I got tired of paying $100 and people coming out and fixing it over and over. The unit would run for months, and it would break down again. I’ve spent enough money for that. I can just buy a new one.

There was a slab leak in one of the bathrooms. I made a claim with AHS and it went pretty good. It only took one day to fix and I was glad that they got it done that quick. The techs explained everything really good. They were also polite and respectful.

We were not getting any cool air and our compressor was not turning on. We called the number I had in my phone and talked to a person from AHS. It took a day to get somebody out and he fixed it in 20 minutes. Then, I was enjoying the cool air that was coming out. I've told my kids that AHS is one of the better home warranty places.

We owned a house about 15 years ago where we had American Home Shield and we loved them. They were a great company and helped us out with our older home. When we bought this one, we knew we were buying an older home again and my realtor suggested we get AHS, signing up was an easy thing to do. This home is 35 years old and it's nice to have that warranty because the big things are going to come up, so you might as well invest in it. Then, you're covered when it comes time to replace a $15,000 water heater. It's just worth it.

I called AHS for the repair on the dryer and it was very easy to get a rep. I was given the name of a company that would be contacting us and they did. Then, the tech came out and there were no problems at all. The dryer if working perfectly now. It was a positive experience and the warranty saved us money so far.

It seems as though AHS acquires not so much skilled workers or unskilled workers. It's just that they don't go with the high-end persons that can come to your house and facilitate work. So the service is mediocre and it could be better. Timing can be improved as well. There had been points where I put in a request for my home and a month later, I'm still doing follow-up. They get people that aren't able to come out to you quickly and it would scare me if I had an emergency knowing how long it took me to have somebody come out to my home just to do maintenance or repairs. But once the people finally get out there and they do the work, the work is done nicely and I haven't had any issues with any other persons coming out to do work.

Getting appointments through AHS is a little bit of a process and not as fast or as efficient as it should be. But once you engage with the techs, things move quickly. Before we get into the summer months, I requested for the preventative maintenance of my AC and the tech who came out was fantastic. His name was Kelvin and he was that exceptional that I still remember his name.

A recent claim I had was when the garage door buttons weren't working. I called it in and Just Pro Garage Door came out the next day. The tech was a little bit late but he called ahead of time to let me know. The garage door button wasn't synced to the unit up there and he fixed it. But I'm covered through July and I'm gonna go with somebody else. I got a refund coming because AHS's rep messed up. I was ready to renew my home warranty and we were all ready to go. We went through the whole process and she clicked the button to pay it in full. I wanted to make monthly payments on it but she took it out in full and my account was overdrafted. I was kind to her at first and then she was like, "Oh, you're not gonna ruin my day." I bet you if I took out $750 out of your account, it'll ruin your day. She single-handedly lost AHS a customer, which is unacceptable.

My air conditioning stopped working. I tried AHS's online stuff to file a claim and it was pretty good for the first time. Usually, I call in and I have to wait forever. The online process went okay. They said Right Tech Heating & Air would come out and I confirmed that I was available. The tech came out and it wasn't a good experience. I wouldn't wanna use them again. Other than that, it was nice to have AHS -- I did not pay a lot of money to get a new air conditioner.

Our air conditioner in the basement was leaking water all over the floor. A contractor came out five days after I submitted a claim and they fixed it. Our experience with the contractors have been really good for the most part. There were a few that don't speak good English so there's a communication barrier. Other than that, I'm good with everything. Having AHS takes the stress off knowing that if something does tear up, I don't have to worry about having extra money set aside to fix it.

My air conditioning system was blowing hot air. I spoke to an American Home Shield agent for a claim. She was very polite and efficient. She was able to take care of my needs right away. They sent me information that included the name of the company, the phone number, et cetera so that I could get in touch with them if I needed to. Two people from Integrity Air Conditioning and Heating came out and they were very good. They were very polite and efficient. They replaced the condenser. The air conditioning system is working perfectly now.

The problem I have with AHS is that it is very hard to get someone local to address our needs. Before, I could get in touch with someone in Texas or Florida or even Iowa. Now, anything that needs to be fixed has to go overseas and then they have to find someone. It gets lost in the shuffle. That has to be streamlined a little better because they're really discouraging members that have been committed to them not to do it. It took them three and a half months to get a dryer fixed and it still knocks. They never fixed it properly.

I've always had a good experience with AHS. The best benefit with them is not having to come up with a lot of money to have somebody come out and fix something. The last time we had somebody out was for our air conditioning unit and they came out within a week.

I had claim in February for my HVAC system and the technician they sent out told me that the wiring was chewed up like a rodent had been in my house. That wasn't covered under the policy. Then, I had contractors do some work. They told me that there was no wiring that's chewed up. They had me look at the furnace and the wire was in good condition. It had no tooth marks on it. So, I ended up having to call American Home Shield back and tell them what happened. They sent multiple contractors to try to resolve the problem. As of today, it's resolved. I'm satisfied with my other claims by AHS but their communication to the customer could be better. I called my situation back in May. That's three months and that claim was still open. There should have been a department to follow up on that.

American Home Shield seems good, but all the contractors aren't that good. Our air conditioning made a noise. The problem was AHS got us a contractor that was 50 miles away. And instead of getting somebody closer, they got this guy way out there. And when we tried to get them out, we scheduled three times. They were a no show three times. They rescheduled us and gave us a runaround. American Home Shield wouldn't allow us to get somebody else. I finally said, "I don't wanna deal with these guys anymore. They just keep no showing." It was a challenge to get them to allow us to switch to somebody else. Finally, they switched to somebody else and the guys that came out did a good job.

We had a claim for the ceiling fan and the turnaround time was within a couple of hours. I filed a claim on the internet and the next day, we were serviced. Dt Electric and replaced the fan remote.

I've used American Home Shield several times. I contacted them online, and they contacted me back. In one of the sinks in the bathroom, the thing that you pull the stopper up with and put it up and down quit working. Whenever I have a plumbing issue, it was always Reliable. And their employees have always been very good. I had a little issue with the owner one time. But was a one-time thing and he might have been having a bad day.

I just call the 1800 number and the American Home Shield reps take my claim information immediately. In the same phone call, they have a technician or repair set up. Everybody's been very helpful and everything's been taken care of very well. Our experiences have been great. We have peace of mind knowing that if we have an air conditioner or refrigerator problem, it's covered.

American Home Shield is going up a bit high for me. But most things are since I'm retired. And it's good to have the coverage. They replaced an electric stove for me. Also, I just had my air conditioner looked at. Millennial HVAC came out, did an excellent job and I was happy with them. Everything was done properly.

The gas part wasn't igniting the burners. I called up AHS and they got Dudek out here in about a week. The tech fixed an oven part and he fixed it real quick.

We submitted a claim to American Home Shield for a leak in our tub. This one took a little while. The plumber never got with us. After a week, I called AHS. They finally got another plumber to come on out. They didn't fix it because it wasn't the plumbing. It was around the edge of the tub. There was a crack, so it wasn't the pipes. Overall, the technicians who have been out to our home were great. The customer service reps were very professional and friendly.

I had a bad experience with submitting a claim online to American Home Shield. My Ring doorbell was acting up and I paid 125 and the guy came out and said they don't work on Ring doorbells. And I still got charged the 125. I asked how I would have known that and I was told I should have called. AHS had to give me my 125 back because I was not treated fairly with that. I told them I didn't want the money back. I wanted it credited to my account. This time, I called and the guy who came out for the AC was very efficient. He recognized the problem right away and did what he was supposed to do. He did great. But the AC is not getting as cold as it should. I was giving it a little bit of time because I have 30 days. So, I am gonna call American Home Shield and have them send the contractor back out just to be on the safe side because it's summertime here in Florida and I have health issues.

American Home Shield offers a good service. We're satisfied with them. So, we aren't looking for anything else. The claim submission process is easy. You can do it online and they take care of it and the service is very good. The people that they send out have always been polite, confident and knowledgeable in their field. We have been very happy with the service. We have recommended it to several friends.

The spring broke on the garage door. I submitted the claim with AHS and they tried to get a tech out almost within a day or two. But I was out of town. So I scheduled it three days out. When the tech came out, he repaired the spring. He also pointed out that there were some wheels that were in the guides on the side that were binding up, and it likely helped cause a problem. But one had frozen and popped out. So he sold me on replacing those. I think it probably needed it but I know, quite often, the technicians are going to try and sell you on more work. So it ended up costing me more than I would've wanted to pay for that. AHS also scheduled the rekeying of the locks very quickly when I needed it. It's something they offer when you first move in. So the response and customer service from American Home Shield have been really good.

We realized that the air conditioning wasn't working right before we went to bed. So, we submitted the claim online to American Home Shield. It seems that any time anything happens with us, it happens during off hours. So, there's not necessarily a chance to call. Both my husband and I have done it so many times, we're very familiar with the website. It's very easy to navigate and to submit the claim. Mario, the tech, came out the next day and wanted to look at the inside unit, and then looked outside and automatically knew what it was and got straight to work. We had air conditioning Memorial Day weekend. So, it all worked out.

AHS is fantastic. I've had quite a few issues with my AC and they've taken care of them and the warranty covers it. Recently, the compressor was bad. So, the techs replaced that. Then they found out the relay was bad and they replaced that as well. The claims process is pretty simple and for the most part, the techs who have been out have been good. As a single parent, I don't have the energy to find out who to call, to come, get quotes and worry about issues in the home. When I call AHS, they send a professional out to take care of the problem, then I have peace of mind to know that the cost is covered. It's a cost-effective way for a homeowner to be able to have things around the home taken care of as well as it's a good warranty to have. It helps protect me from extra expenses.

I've had a couple of appliances and a tankless water heater go bad, and they would have been a couple of $1000 to repair. Having AHS is worth it and it's just like you don't need car insurance until you have an accident. Recently, I called them on a Saturday for my microwave and the techs came out on Tuesday. They were outstanding and since the service, the microwave's performance has been very good. AHS has always been there when I called and they seem to be there 24/7. They get you assigned to a repair person immediately and if you don't have the repair person call back, you can always call them back and they'll find out what's going on. So, I've always been very satisfied with them.

You should look into American Home Shield. It was easy and helpful to have them to just come in and get it all done. Submitting claims is straightforward. CityLine came out and fixed everything. I was surprised that there was no fee. So, it was all covered, which is great.

My most recent claim was on an air conditioning unit that was not blowing cold air into the house. I reached out for a service call, just like I normally would, pay the fee, and American Home Shield assigns the company. It took them a couple of days to get out here. They were a great company to work with. The guy was very helpful, very knowledgeable. They assessed the problem quickly. It took a bit of time to get the correct compressor, which was because of the parts availability. But as soon as he did it, he was willing to come out on a Saturday even and install it, because it was getting hot out here in Las Vegas. They did a great job on that.

American Home Shield’s service has been very good, except there’s one problem. I will get a message from Sears stating that they are going to come and repair something. And they want me to confirm that they are coming by pressing the number 1. When I press the number 1 to confirm that I still want them to come, the message always fails. It's not with my phone because I confirm doctor's appointments and different things. I end up having to call AHS, who in turn has to call Sears to make sure the appointment's confirmed. That has happened to me twice now. But I'm very happy with AHS.

American Home Shield always came through for me. They are the best one. I've used them for other homes that I've had for years. My pool pump recently worked very poorly. But the contractor came out and cleared it up right away. Curtis was very helpful and nice, got it done quickly and we were on our way. Having American Home Shield saves me money because it's just the initial money that I have to pay to them, and it's covered.

I've had pretty good experiences with the contractors I had and that is why I continue to do business with American Home Shield. I've been with them for over 15 years. When my refrigerator wasn't freezing, I made a claim and a technician came within the week. He diagnosed the issue, ordered the parts, and waited for the parts. he then came in and did the repair. The freezer portion was still not freezing. We called back and technicians came back out and did a diagnostic. They figured out that we needed Nidro-something. They did that and the refrigerator seems to be working okay right now.

Back in March, I had a problem with the dishwasher and somebody came out from Sears. He said that the motor had to be replaced so, they ordered a motor. Then, they came back and put the motor in, and the dishwasher worked. Then, I noticed that the dishwasher was making noises. In the middle of the night, I would get up and go in the kitchen, and the dishwasher which was not supposed to be running would sound like it was trying to drain or the fan was on. So, somebody from Sears came back out and looked at it. And he said it was working fine. It must be that it was trying to drain water from the sink. And he said there's a pump there and that's how it's supposed to work. The hose was a little off so he fixed those. But it still happened. Hours after I've used the dishwasher, all of a sudden, the fan starts going or starts trying to drain.

I like the convenience of the monthly payments with AHS and then not having to spend thousands on a repair at one time. Recently, I had a hot water heater that was not working. The tech that came out was great. He had to order some parts. Two days later, he came back in and put parts on, and we were done.

I've had a good experience with AHS. The reps at AHS have always been polite and very professional. They answer your questions. If they can't at the time, they'll get back to you. They're very upfront. If they can't fix something, they let me know that it's not part of the policy. I had a leak under the house recently. They assigned a plumber and he called that day and came out that day. He came around 3:00 and he fixed it in no time.

AHS always delivers. I like them. The techs that AHS sends have been very good. I'm happy with them. Kool Guys Air and Heating did a good job. They did a yearly inspection of the air conditioning recently.

Recently, I needed to get one of my rooms rekeyed. The locksmith got out here pretty fast. He was also great. I also had a claim for the AC unit. The last guy was able to figure it out. He was straightforward, really great and on time. But the four techs before him were not. AHS just kept sending us new people to service it. Two of them didn't show. One of them was drunk when they got there. Another one just couldn't figure it out. He said it was a bigger issue than what it was and that American Home Shield wasn't gonna be able to cover it. Now, everything's good.

I've submitted three claims to American Home Shield and they've handled things very well. I submitted for a new furnace that went in last December. Gallagher Plumbing came out the next day after I sent the order in. They checked it out and said the furnace needed to be replaced. So they contacted the American Home Shield and then American Home Shield ordered the furnace. Within a couple of days, the furnace was here, and in the same day, they installed it. They were very good.

American Home Shield is very prompt. Right when you put in a request, I hear back within a half-hour to 45 minutes, and then an appointment will be set up pretty quickly. So it's pretty quick turnaround time. Most of the contractors we've had out have been great. There was one that was not so great, but I chalked it up to it being Christmas Eve and the tech probably wasn't very happy about coming out. But so far, our washer-dryer was fixed and they've replaced the garbage disposal, and then we've had some duct and heating and air kind of things going on. The second guy that came out was a bit more helpful than the first guy that came. American Home Shield is definitely a good thing to get and have because you never know what's gonna happen or go wrong.

The heating and air man came and worked on my air conditioner to get it to blow in cold air. They thawed it out and put Freon in. The air conditioner has been doing great. When I have a claim, I call American Home Shield and most of the time, it's automated. But whenever I speak to someone, it's fine. Also, I've always had good reactions with all of the contractors. All of them are very nice, courteous, and professional. They've all done a great job. But when I call and put in a claim, it’s a day or two at the most before someone reaches back to me. It would be a business day if I do it on a weekend. But I've had great service with American Home Shield and I don't mind paying them the premium every month or how I pay it. We enjoy it. They do what your contract says. You get what you pay for. It’s money well spent.

When the compressor had a hole in it and the Freon leaked out, I called in a claim on a Saturday, and the tech called me on Sunday because he wanted to fix it. But when he got here, he couldn't fix it. So he called it in and by Thursday, they had the parts and he put it on. I like the contractor that came out. I had them before and they are friendly and they get the job done. The tech knew what he was doing. The air conditioner unit is working fine now. But the first time that I called in when I had a leak, American Home Shield got on my nerves. They said it was a slab leak, but it was a pipe. They also said they didn't cover that, so that put me off.

Rose Heating & Air serviced the AC unit for the summer. The tech that came out was really good. He cleaned out and hosed out the whole unit. He went far and beyond. Everything works great. But I'd like to know and get notification when American Home Shield is gonna raise my rate because they've done it three times on me so far and they never notified me. The initial fee when I signed the contract for them to come out to check things at my house was $80. But now, it's $125, and I didn't even get a notification for that either.

Our faucet was leaking. The contractor came out and replaced the cartridge. About a week and a half later, the handles started coming off. So we called them back out, and they said it was a bad cartridge. They replaced it again and it's working fine now. They were very nice and informative. I like that we know what my out-of-pocket is gonna be since we have American Home Shield. But it is frustrating sometimes. Like when our condenser went out, it took two and a half weeks for that to come in. We finally had to get our real estate agent to help us out. They have an American Home Shield person in their office and then things started happening.

I couldn't get the thermostat to work right. I called in a claim and it was very easy. American Home Shield told me the name of the contractor and their phone number. Then somebody sent me an email to let me know the time they were coming out, and they did. The contractor was very nice and professional. It was good service. The tech took that thermostat down and said it was very cheap thermostat that was on the wall. He hooked another one up and showed me what to do to make it come on and off and how it works. American Home Shield was efficient and very quick. The customer service was great. Getting someone out to fix was fantastic. But the price kept going up so I dropped them.

My recent claim with AHS was for a refrigerator. It wasn't freezing or getting cold. They had to replace the part. I put the claim in at Saturday and they came out Monday, checked it out, and ordered the part on Tuesday, and it was fixed by Saturday. With AHS, I like that I don't have to worry about having anything fixed myself. The cost is also good. It's cheaper than having to get a repair person out myself. It's worth it.

I've had AHS since I moved into my home, October 25th of 2011. AHS gives me peace of mind that they will help me find a reputable contractor to fix the things that I need. But some techs are excellent and some are not. My washing machine took three months to get fixed. They came out five different times and they've ordered the wrong motor three times. That was very frustrating. But the last tech did a great job and fixed it. There was no problem. For my recent claim, my toilet was leaking. They fixed the plumbing and they were really good. I appreciate having AHS.

The AHS reps are very friendly. It's also easy to navigate the website. They're also very prompt. The companies that they sent down have been awesome. The only thing I don't like is that they've gone up on their rates. But everything has gone up. Houston Air Comfort came out recently and worked on our AC. They were fantastic. I had a leak in the AC unit and it had dripped to the ceiling of one of the bedrooms. The technician worked diligently and got the line all the way down and it looked great.

With AHS, I like that if anything goes wrong, you pay the service fee and the techs will come out and fix it. For instance, I had a refrigerator that they came out for and they fixed it. They put in a new compressor. It only lasted a month. They came back in and had to do it again. They replaced it the second time. We have a rental home and we have AHS for that too. The faucet was leaking. The techs scheduled an appointment for two days later and they fixed it that day when they came out.

We wasted 36 hours waiting for them to help us. You get the Philippines when you call. We live in a small town in rural America. How does that compute? We later found out no one wants to work with them because they don’t get paid!!! In the meantime, we stayed 3 nights in hotels. Plumbing issues. No plumbers! We asked for refund for all the months we DIDN’T KNOW they could NEVER HELP US!!! They refused. DO NOT USE THIS COMPANY!!!

I had a problem with the ice maker. I made a claim with AHS and in three days, the techs came out. They had to order the part, then they came back and finished the job. But by the time I told AHS what the problem was, the technician should have gotten the part and they should have expedited it a little faster. Other than that, American Home Shield's reps have been excellent and the cost of their service is not bad.

I made a service request for a garbage disposal that needed to be reviewed. I've been waiting about nine days now for them to get someone out. The contractor they assigned my service request to has been failing to respond. I had been trying to contact the contractor and the call goes to voicemail. For the first couple of phone calls, it allowed me to leave a message. At about day four, it said the mailbox was full and just hangs up. There was no way to get ahold of them.

Using American Home Shield is a quick way to get a technician to our house, and they are very responsive. We had a service last week about some faucets and the garbage disposal. I submitted my claim through the website. It's a quick way to put a claim. The person who came was very respectful. The service was good. I would recommend AHS.

Compared to everybody else, AHS provides great service and they haven't jacked our rates up every year. Recently, I called AHS for a claim and their customer service has been great on the phone. I always call and I don't do the online stuff. Their reps have been knowledgeable and quick. The claim was for my three-year old Samsung refrigerator that caught fire internally. The service tech came out to fix or replace, and they wound up replacing the unit.

Our heat pump's cooling feature stopped working. We called AHS and the techs from Foxcroft looked at the outdoor unit, which we just got replaced nine months ago. Then we had them come in and look inside in the indoor air handler. They told us it was a coil that needed done, so they left and we were thinking that they were going to get a coil ordered.

The claim was for a washing machine. During the wash, it would say it's unbalanced and it would throw an error code and stop washing no matter the size of the load. I've had nothing but success with the contractor company. They have come out before. And the technicians were super helpful and professional. One tech diagnosed it and said, "It's the motherboard. So, we'll try to order it, but they don't make it anymore. Hopefully, we can get it in."

The pump drive of my pool went out. I called American Home Shield and they were professional and polite. The contractor was solid and it was good service all around. I had a positive experience. We'll request this contractor to be used next time I have another pool issue.

I called in a claim and AHS answered the phone quickly. They gave me all the instructions that I needed to do. But at first, they couldn't find anyone in the city where I live to service my air conditioner. It took them about two weeks until I finally got approval to contact my own contractor to come in and fix it. Then, when he sent in the estimate, they found someone in my area that actually services for American Home Shield and sent them over. I couldn't figure out why they couldn't find them the first time and that was why I got frustrated. But then, that company came in and did an excellent job. It turned out that the motor in the air conditioner had to be fixed and it got taken care of. But it took me about a month to get everything done. And I live in Arizona, so it gets really hot there.

American Home Shield has either been really good or not good at all. But it has helped us out. Right now, we just made a claim with our icemaker and they say they're gonna cover it. They have options to purchase it through them, but they say they're out of stock. They won't give us the value to actually purchase another icemaker. We would still have to pay about $500 out of pocket if we don't purchase it through them.

American Home Shield did not approve the tenants' claim because they said it was wear and tear. The contractors are qualified. But AHS jumps to conclusion quickly. There are too many details in the contract that would void them to make any work. There's always something that they would find a way to not approve.

I had a claim my pool heater and it was easy for the contractor to diagnose the issue. But the first one that came out didn't have the right part. He called another of his compatriots and then he had the part. Then he came over and fixed it.

I love the program. I enjoy the service. If something is broken in your home, you call American Home Shield and they send a technician out right away within 48 hours and have them provide the service that you need. Submitting a claim is very easy because you can put it online. The only problem that I've run into is the selection process. When you have something broken, you have to figure out which category it falls under, especially when it comes down to plumbing. I may not have one of the categories that they have listed. So I have to put something else. But I try to choose the best response that I can choose. So far, the contractors I've had has been knowledgeable. They know their craft.

I sent in a claim for the air conditioner and I called the contractor on Saturday on a holiday weekend and said, "Hey, my air conditioner is not working. Maybe 90 degrees out today. How quickly can you have someone out?" Their technician said, "Well, we can be out on Wednesday." I nearly lost my mind. But we went and bought some window units and just took care of it ourselves. But when I had a claim for the refrigerator, the guys that came and took care of it were great.

The repair guy is exceptional and very thorough. He knows products, cleans up and does everything very safely. He turns power off and takes everything out carefully. He puts everything back carefully too. But AHS's price is outrageous. It has gone up and up. It's over $2,000 now. Plus, AHS tries to repair something and get a second opinion from somebody that's in India or the Philippines and they put you off. In the end, you finally get it fixed. But we've been stuck a couple of times over a month with our main unit not working. Sometimes, they have one-man companies, and they may say, "Oh, we'll come in 12 days to fix your issue." Also sometimes, AHS uses third-rate companies.

I was having an issue with the new dishwasher that I purchased. We called AHS and the tech came out within 48 hours to fix the problem. We were impressed with how polite, professional and knowledgeable the tech was. He was extremely courteous, very helpful and on time, too.

If something breaks in the house, it's easy for AHS to fix. For our recent AC claim, they had to replace the capacitor. The technician was the best. The AC is awesome now. For my first claim with American Home Shield, I waited almost a year and a half for the washing machine. They kept on telling me that the part was on the way for over a year. I hated American Home Shield that time. But the last technician was able to get a report and he identified that the machine was irreparable. So they gave me a new washing machine. With the technicians that come, I don't have any issues with them. They're always great. Now, I have a pending boiler. We're still waiting for the parts. According to them, it's still in the process. But I need the boiler fixed.

I had a claim a few years ago during the pandemic. One person came out and he told me my unit was old, which it was because it was the age of the house. He said that I could have leaks but he couldn't really tell and if he could fix it, that was what American Home Shield wants him to do, which is fine. But at the same time, he was trying to sell me a unit outright and I didn't like that. He gave American Home Shield his findings and I don't even know what his findings were. I ended up buying two portable units that lasted me through the summer. I didn't even turn the unit on, because it wasn't working when he got there and it wasn't working when he left. But I wasn't gonna pay for Freon to put in the system for it to leak out possibly. I wasn't happy with that contractor and I told American Home Shield.

The outlet on the outside of the house was not coming on and I didn't realize it was a very simple fix. There was a switch inside that we didn't know we had to turn on at the same time. When the tech came out, he fixed it in about five minutes and he checked everything out to make sure everything was working still. He was great. Aside from that, I had a leak in the bathtub, and the tech came and repaired some O-rings. Since then, I had no more leak. I submitted this claim with AHS on the computer and the tech was out the next day, which was good. It was the holiday weekend and I submitted it Monday, then he was here on Tuesday.

I filed a claim for the toilets and the tech came out within a couple of days after my phone call to AHS. He did well. But when you flush the toilet, that part needs to be adjusted because it's loose when you flush the toilet. I just haven't had time to call back.

Quick AC Solutions came out because the AC was turning on and off by itself. They fixed the clog and they were good to go. It was a good experience.

The first contractor that came out for my claim with AHS was trying to upsell a new service and it would cost us more. They were nasty. The first time they came into the house, they said, “Your contract’s new. I don't think they're gonna cover it.” They said, “We gotta change one thing and it's gonna cost $2,000.” I looked at the part that they were changing. It was just a plug-and-play. It was a small board and the part cost $150 at Amazon and that wasn't even the main problem. It got resolved when I called in regarding canceling it. AHS sent a new contractor. The new contractor said, “It's not the board, it's the thermostat. It wouldn't cost $2,000.” They fixed it right there and then. Overall, AHS's service is good. It just depends on the contractor that they are sending.

I got online and put that I needed a service. That day, the American Home Shield rep set me up with the person that was gonna come out. The tech came out the next day to fix the air conditioning, and he was there for 20 minutes. He was very professional. AHS is good. I've referred them to other people before.

American Home Shield was sending people and they weren't doing right. But they got a little better. I had a claim last week on my dryer, which wasn't getting hot and I had an appointment on a Friday, but I told the rep I needed it urgently. So she put me on a list, if somebody cancelled. And she called me that Monday the week of. So I got it early. It was a good experience. With AHS, you are not gonna pay the full price if the appliance breaks.

The Jacuzzi wasn't functioning and I had to get it repaired. American Home Shield was able to get someone out here fairly quickly. The contractor reviews were a little questionable and they won't let me change contractors. But I had okay experiences with them. If you look at Google though, the reviews were bad. I had some issues at initial setup, getting onboarded with American Home Shield, which took a couple of weeks to work through. But then, it was fine.

I had to get my AC replaced and the AC guy was able to come out in just a couple of days. It was the longest period because I had to get the whole new unit outside. So, they had to wait for that to come in. But everything was resolved fairly quickly. I've thought very positively of American Home Shield’s service. Whenever I have issues, I'm able to just get on my phone, send them a message and within the week, someone's come out to look at it. One of the first things I used AHS for after I got my house was my washer-dryer unit when it completely went out. I didn't have to worry about going and looking for something that fit there or comparing things. I was just able to say it broke and AHS said they could get me a replacement unit. AHS is definitely worth it.

I tried to replace my tub faucet and I screwed it up and didn't trust myself to do it right. So, I called American Home Shield and they sent out a repair guy. He was very efficient and knew what he was doing, knew what needed done and fixed me right up. The experience with AHS was pleasant. Their price was reasonable when I got the policy and I'm happy with what I've got and it's good to know that there's somebody I can call when I need stuff.

The tech looked at the amount of work that would need to be done on the refrigerator and called American Home Shield. They talked about it and they decided to just send me a e-card so I can get another refrigerator at Lowe's.

Broncos Appliances came to repair the freezer and I was very happy with the serviceman. He was very nice and personable. He came back twice because he thought just the latch was broken and it turned out the whole door of the freezer was broken. There was a lot of frost build-up. So, he defrosted it and cleaned it up. And after he did that, for some reason, we were talking and I said something about getting a new dishwasher because my dishwasher did not clean at all. He took it upon himself to check to see why. He opened up the dishwasher and spun the spinner arms around. Every single water port was clogged. We just moved into this house in September and these were here when I got here. I've never had a dishwasher with clogged spinner arms so, I didn't even think about checking on it. The serviceman cleaned them out and it works a little better, but it's still not great. So, the dishwasher is still going to be replaced.

The techs from Comfort Experts came out, fixed the problem, cleaned everything up and left. American Home Shield is cost-effective and reliable.

We had an issue with my AC. I called it in the next day at 11:30 and by 12:30, I already had confirmation that they had a tech on the way. The issue got fixed right away. I was very satisfied that it was taken care of promptly. I've had issues before, but nothing complicated that hasn't been resolved. AHS is pretty good.

We had a clothes washer that a part broke and the contractor could not find a new one so AHS replaced it with a brand-new one. They are the best. I've been a client of theirs for a number of years. I've never had a problem with them anytime I've called them for the simplest garbage disposal to central air conditioning. They have been on target. They either fixed or replaced it. I'm gonna continue to stay with them. It's about $108 a month but I'm very happy with their company, and I recommend it to a number of people too.

I had a contractor come out and check the air conditioner that stopped working. It happens every year in the last few years. When it's summertime, I always have to call American Home Shield. A lot of times, they tell me the company that I'll be working with and sometimes they don't. They just say the company would be calling me within a day to schedule an appointment.

It has been a month since I've been working with American Home Shield on the same thing. Our refrigerator is not working. The contractor put a seal in. It didn't work. They said I had to defrost the fridge for two days. But that didn’t work. So, I'm back to AHS having to send out a contractor and check it. Other than that, AHS' website is easy to access and use.

I bought the house along with a different company, but I switched over to American Home Shield because their coverage was less expensive. And if I had a problem and didn't know how to fix it, I would have somebody I could call on. We had a problem with the icemaker in the refrigerator. It wasn’t making ice. I called American Home Shield and explained what was going on. I also had to explain to the tech what was going on. But just by hearing that, he knew what the issue was.

I had some issues in our middle bath with the commode that was running off and on. It was running my water bill up significantly. I also had a slight drip in the sink and a slight clog in the shower. Mike's Plumbing has come out before and done some work. They provide outstanding service. I am very pleased. When I called American Home Shield some time last year, I had a horrible experience with the plumber. I requested a plumber, but they couldn’t find one that would service my area. They told me to find my own and they’d reimbursed. I tried calling, but everyone in this area went from residential to business and they wouldn’t come out to my home. The ones that I found was way too expensive. I went on and paid several hundred dollars out of pocket which ticked me off.

I didn't like when AHS went up on their fees but they said that it was getting expensive as far as parts. Other than that, it's okay. Recently, Brick Street Plumbing came out for the sinks that were stopped up. It didn't take them long to come out and my husband said they did a good job. The tech was very friendly and experienced in what he was doing.

AHS gives great service and the staff is friendly, kind, and very promotive. I put in a claim for my garage door opener and they did a real good job.

We have had 3 negative experiences with AHS. The first two we disregarded because it was just poor customer service and eventually resolved through multiple calls. The latest incident involves a technician who assessed the problem, left to order the part, stated he would return, called to say he had a minor fender bender and would reschedule and never showed up. It's been 6 days. I called AHS and advised them of the situation and that I tried, unsuccessfully, to contact the technician. I also informed them that I googled the contractor and they had 2 (out of 5) star rating on multiple review sites. Their response was that they "randomly assign contractors" and were not aware. That is unacceptable and irresponsible. I still do not have a resolution.

The tech for the washing machine had to come back a week later because the job wasn’t done correctly. It worked for a week and now, it's not working again. I'm gonna have to call and submit another claim. I'm not happy and I'm looking for other companies right now.

I have a 3 year old Goodman condenser unit. The technician Pro Price hired by American Home Shield diagnosed a blown coil. Being 3 years old he said it's under manufacturer warranty, you are on your own. I called American home shield to advise the labor is not under warranty. AHS said they would cover labor. Several phone calls and 2 weeks later, I still have no decision as to what AHS will cover. They asked for a second opinion from Pro Price. Another 4 hours of waiting around for them. They were sending the same tech for a second opinion. AHS said they requested a price from Pro Price. Pro Price said they provided it 2 days prior and that was about 12 days ago. I then attempted to use another AC repair company.

Most recently, my refrigerator started making a noise and we called American Home Shield. They always send the same contractor, Wright Refrigeration. They fixed it. It was the way it ought to happen, so that was good. But the one before that with People’s Mechanical was a problem. My air conditioning system was down 3 pounds and it takes a total of 6 pounds of Freon in terms of pressure. Half of it was gone. They did a leak test but in doing that, they put nitrogen into the system, which contaminated what Freon was already in the system. So, they had to let it all out and add new Freon. They wanted to charge me $900 for new Freon.

We had a temporary gas disconnection and when we reconnected and went to light the water heater, it wouldn't ignite. Mr. Rooter concluded that it was a pinhole leak above the pilot and the recommendation was for a full replacement. It was about $750 out-of-pocket cost. It's a little peculiar that these were not incredibly old water heaters, maybe five years old at the most, and it might have been even Mr. Rooter who came out and installed them, and now they were saying the upcharge of $700 was gonna be for permits and getting everything up to code. I'm not sure how much code changes over the span of five years, but it can’t be that much. So, I instead requested a payment in lieu, which was approved by American Home Shield. A check should be in the mail for that.

We experienced a leak from the toilet that damaged the ceiling below it. The contractor came out to check it, and they identified that the issue was bigger than just a flange replacement. The issue was how the piping was set up was done incorrectly. So they provided feedback and gave me the acknowledgment, and also offered a solution as to how to go about fixing the issue. But American Home Shield wasn't covering that, so the contractor couldn't do anything. I normally send in my claim by internet, unless I needed to talk to American Home Shield about something specifically. Their website is pretty efficient. I’m more of an app person. So if there was an app, it would be better for me. But using the internet is not a terrible situation. As of right now, American Home Shield has been pretty efficient and good to work with.

American Home Shield always sends the information of the vendor that's gonna come ahead of time. When I had a claim for the AC, I sent in the claim online and I was aware that Ambient was coming. Ambient was great. I've had some nightmare experiences with other people that American Home Shield sent out. But I had no complaints with Ambient. Lee is the gentleman that comes from Ambient and he's good. When he was here the last time, he had to order a part and then he came back a week later. He set that expectation when he left. The AC is working well now. I've had American Home Shield for years on two different properties, and with them, I have the confidence in knowing that the issue can be resolved and I like that it won't have to take me getting estimates from 15 different people to get things fixed.

A technician came out and fixed my old AC unit. All the contractors that have come push to finance for a new unit, except for the last one which I liked. He wasn't lying to me. I didn't feel like I was being scammed. I had one where I got a bad vibe from him because he stated that there was this specific issue that fell outside of my contract and it couldn't be covered. It was something that was unnoticed by every other technician I've ever had. I had to call in for a second opinion.

I like keeping American Home Shield for a sense of security. When my garbage disposal was leaking, I put in a claim. AHS sent someone out. And AHS replaced the garbage disposal. The tech was polite, professional, and friendly.

American Home Shield would replace parts that are broken and try and fix it. And if they couldn't, they would give me something to replace it. The freezer was working, the refrigerator wasn't. The fan that circulates the air to the refrigerator froze. And there was another fan that needed to be replaced. The technician that was here got the one that was frozen thawed out, so it started working. And he replaced the other one, and now it's working. The technician didn't have all the parts needed to fix the refrigerator, but he got it fixed because he was good. He was very nice and knowledgeable.

The ice maker wasn't working. I called someone from American Home Shield. It wasn't difficult to contact a representative. They told me to expect a call from the company that they would dispatch. They called me. They introduced themselves and asked what was wrong with the refrigerator, and I explained to them. They assessed it. Then they didn’t have the part. I had to wait a couple of days before the part was delivered, and the tech came back out to fix it. They tried to conduct themselves in a professional manner. Overall, American Home Shield is prompt. You call them any time and they answer. They're a very professional group of people, and they stick to what they say they will do.

I've experienced both very positive things and some very negative things from American Home Shield. Most of the time, you can relay your concerns and information to them, and they'll schedule a service technician to come out and make the repair. On occasion, when things don't go as planned, it can become very problematic, because a lot of their representatives do not speak English as a first language. You're dealing with something that you're getting pat responses that they probably have in front of them. As opposed to when you ask a question, you get an answer. You ask a question and you're getting a pat response that really doesn't apply to what you're saying to them. It kind of beats around the bush. It makes it very difficult sometimes to relay your concerns to the individual.

I have been enrolled in the Platinum plan for 2-3 years now. Went to schedule an HVAC tune-up as one is included annually in my plan. Was told that this is only available during promotional periods and that the period is ended. Have been given different dates on when it ends, 5/17 on the phone and 5/7 via social media. When I asked where these dates are posted, I was told they are only shared via promotional emails at the beginning and end of the periods, which I was never told when signing up and have not received, despite the fact that I receive marketing emails and newsletters.

AHS contacted me and did in fact make this right by issuing me a reimbursement check for the out of pocket expenses that should have always been covered by my home warranty (or fixed by their contractor). Thank you.

American Home Shield is a good investment to protect expensive equipment and take care of minor things at home. It's easy to file a claim with them. You go to your account and tell them what the problem is. Next thing you know, in hour or in the same day, somebody contacts you to put you with the vendors which they have authorized. Then the vendors come and do it. They take care of your things. The only thing is sometimes it can take a little longer based on where you live and if the person who's going to come and do the repair is available or not. The last time, it took them three days before they showed up. The one who did our refrigerator was exceptionally good. He was very courteous and caring. He came in with shoe covers. He also cleaned up once the work was done and explained what was done. We liked him. My previous experience last year wasn't that great though because the guy wasn't able to fix the problem. It lingered on.

I schedule appointments but no one would follow up. I told American Home Shield many times when we get calls, a lot of them are spam. I started not to answer their call because their number didn’t come up in my system with blocked calls. And they would charge me for a service that was a part of the package that I have. So, it seemed they're a scam. Once my year is up, I know I wouldn't continue with them.

Submitting a claim to American Home Shield is not a problem. The problem is the people they send out. They send out people that really don't know what they're doing. So, a lot of times, I've had to get two sets of people to come out and fix things. It took me four months to get a dryer replaced, and I got fed up with it, so that’s why I switched. I was with them for 19 years. It got progressively worse.

American Home Shield is not the best. But when you're in an emergency, like if your plumbing goes out, they have someone come in within 24 hours. They check and fix it. Out of 10 times that I needed them, they were able to help 6 times. They used to be better. Their services have slowly declined like everything after the pandemic. One of the most recent claims I've done was the vent in my dryer that was stuck. They sent someone to look at it. He did a great job. The only thing with that is, it's $75 a month and $100 now to have someone come out. That's a little expensive because it was just the vent was stuck.

I used American Home Shield for my microwave and stove. I also replaced my refrigerator. But it started the same problem. I called and AHS wanted another 100. So, I figured I could replace it. The service was great. A contractor came out and replaced it. And I'm enjoying my new appliances. If something broke, I could call and AHS wastes no time with getting a technician out. And the replacement of the appliances don't take long. The technician is sent back out.

American Home Shield contacts me straight away. Recently, I had a washer they had to fix, and since they didn't have a serial code for the machine, they couldn't do the repairs. Other than that, the service has been good.

It's always been pleasant with the reps at American Home Shield. I recently had a washer that was leaking. A technician came out and said it could not be fixed. American Home Shield did a replacement. I haven't replaced it as of yet, but they gave me the credit to replace it when I'm ready. I have two properties on American Home Shield and I had someone come out to the other property for an electrical claim. He was a great guy. He was very knowledgeable about things other than electricity. I will continue to American Home Shield. As long as they do what they say they'll do, I don't have a problem. Most of my family members have homes and I tell them right away, especially those with older homes, that they should invest in American Home Shield. It's worth it.

The claim with the plumbing was good but my recent claim is ongoing. I have a dishwasher and every time somebody comes out to fix it, it stops working again within a couple of weeks. I've kept asking them to replace it, but they haven't done it yet. American Home Shield keeps saying that the person that comes out to fix it has to recommend it, but they're saying that American Home Shield has to do it. It's a battle of who's going to make the decision that this is not gonna work. That's annoying.

American Home Shield had somebody come out there promptly for the furnace that wasn't producing heat. There were two of them that came out. They got one guy that did the troubleshooting. They had to order the part then the other guy came out. They were informative throughout the whole process. They were knowledgeable about making the repair. American Home Shield handled the claim better than expected. I was impressed.

The spring and cord of our garage door broke. My husband reached out to American Home Shield and techs came out promptly. They did a great job and they were able to fix the garage door.

Sometimes the people in the call center are frustrating when I just wanna talk to a supervisor. That's how I actually got my fridge fixed. Recently, the washer started making weird noises and the techs fixed it. But four days later, it started making the noises again. Then, the dryer went. We're getting a new washer and dryer on Friday.

I had a water leak in one of my bathrooms back in January and American Home Shield sent someone right away. It took only 24 hours to start working on my bathroom. Someone showed up and fixed the problem so I was happy with that. Last month, my AC unit was giving me a hard time and AHS sent a technician in less than 24 hours. I love it. It was fast and I was so surprised. The technicians were professional. They brought some equipment and it was a little bit loud and they said they could try to get another system that would not be so loud but it was fine. It didn’t bother me. The techs were always asking questions and would always communicate on what was the next step, what they would need to do and that someone else was gonna be here to check the equipment.

When I got my AC fixed, they were real quick to send somebody out. They gave me the company's name that's coming out and around what time they should be calling me. The tech was very professional and he told me he'll handle everything. He looked at the thermostat, turned it on and felt the air. He said the system wasn't blowing out cold air. He went outside and found that there was a crack in the hose to hold the Freon. He took a picture of it on his phone and showed me. He asked me if I wanted to proceed with the work and told me how much it'll cost before he started. He welded the hose and put Freon back in. He then showed me that it was now blowing out cold air. The work was covered by the home warranty but not the Freon that got put in.

I put in a claim for the refrigerator and the stovetop. The tech looked at the refrigerator and ordered things that needed to be replaced. But that took from April the 22nd through May the 10th. All my food perished that was in the fridge that I couldn't get out. I had an appointment five days after the first guy came but they cancelled it. It was ridiculous. AHS did not care and they weren't interested. The rep told me that they do not replaced perished food.

My AC wasn't blowing and it was turning on by itself. They were super fast to send someone out. I was impressed by them.