American Home Shield Reviews

The shower began dripping. I couldn't get it to turn off. I replaced the valve stems and the washers in the spigot. That seemed to work okay for a while. Then it got to the point where it got back to I couldn't get it to turn off completely. I kept messing around with it trying to make it get better. I put in a request to have American Home Shield send somebody out. I got a call from Yamaz Plumbing. They had me send them a picture of the old valve stem. I took it out when I replaced it several months ago. They ordered the part that was needed and came out on the morning that was scheduled.

AHS is good. They do what they say they are. For my recent claim, the dishwasher wasn't working. The techs came out and they repaired it. They took care of it. They were excellent.

I like the consistency of AHS's service. The contractor showed up when they said they would. The tech found the problem with my dryer and fixed it right away. He change some kind of sensor on the door out and it works just fine. He was nice and very professional. If you're a homeowner, get AHS.

The contractor found the issue immediately and fixed it.

Once, I had a little problem. But the people that worked for American Home Shield were probably not up to the test. But everybody else I spoke to gave me a good service. When I place my request, they do it right away. But the person who comes to do the job, sometimes I get a little problem.90% of the contractors do the job. But recently, I have a guy who came in and told me he would come back, but he never called me back. And he tried to tell me something that was not right, because I had an idea of what he had to do. So, he told me, if something broke, I had to leave a piece of it for him. So, I didn’t like that. But 90% of them were very kind and good. I would recommend AHS.

Somebody had come out and indicated that the electronic motherboard of the oven needs to be replaced. But they no longer make that part, so the only thing I can really do at this point is to replace it. American Home Shield offered me to go shopping on their site to buy a new one with a certain budget. They also offered me cash in lieu. But I haven't decided yet.

I like American Home Shield’s service. However, there was a plumbing leak and that messed up the ceiling of another room. And it took them almost two months to get that fixed. They kept saying that the person that did it did not send the right information. I called the person who did it and that person said it was sent several times. So, it was a miscommunication. The AC is heating now but the day that the tech from Air Max Heating worked on it, it was cooling.

The oven stopped working. The tech came out and determined that it needed a new element. He ordered the parts right there. About a week later, the parts showed up. The contractor was scheduled to come back out to install the parts, and they did. We've been using the oven ever since. It’s worked like a champ.

The tech was great. He was very informative, quick, nice and professional. Everything has been good with American Home Shield and we haven't had any issues so far. So, we're golden right now.

At first, we were noticing that the clicker was not opening the garage door and there were two contractors that ended up coming out to fix it. The first one just looked at it and didn't attempt to do anything. He said that our clicker appear to be damaged, like ran over by a car, which was completely false. So, Judy, the homeowner, made a complaint to American Home Shield and continued to complain about them and got another company to come out. The second contractor was a lot better. They were awesome. The guy looked at our opener and saw the model of it, and saw how old it was. He said it needed to be replaced. They were old and terrible units. American Home Shield is good and reliable.

The oven that I had stopped working. The first appointment that I got, there was like an emergency and the technician wasn't able to get here. So it was like a last day like the day of cancellation from Sears. Then the second time they were supposed to come out, which was like almost two weeks later was their next available, they schedule you between 8:00 and 5:00 with no warning of the time, and the day of they said they would be coming, I think the window was like between 2:00 and 4:15. I had to leave my house at 5:00 to go to my son's football game. And so they had not gotten there by like 4:30. So I called their customer service. And basically, they said like the driver had like a few more stops. And so they weren't gonna get to my house until like after 6:00. And so we had to reschedule that appointment.

The temperature gauge in the garage was reading a 0, and there was some part with the tankless water heater that the repair man had to fix. He seemed to do his job well. The only thing with American Home Shield is it gets a little confusing on the contacts. They should pick a point of contact instead of multiple. If I reach out and my wife reaches out, it confuses them, and I get that. We’re both getting updates, but sometimes, they’re not in sync.

I had to call somebody for my garage again. The contractor came out about a month and a half ago, and they didn't do a good job. It still wasn't working, so I had to call another guy. He came and I ended up putting new openers in because they're just too old. This other guy didn't even say anything about that. He should have. He told me they were old but they can still get the parts. I asked how long it would take to get the parts. He said a couple of months. So, when it broke this time, I called them again. The guy said that it's the same thing and he had to get the parts. and I said to skip it. So, I ended up just buying them myself. It should have been fixed all the way. AHS responds quickly but I don't think they're covering the issues all the way that they should. They should cover a little better.

American Home Shield sent me a plumber because the water was not coming out of one of the sinks in my master bathroom. He was too lazy to take the cartridge out of the faucet and told me, "You just have to change it." It's fine to change that one but what do you do with the other one? The faucet is different. If they change, they have to go with a new one. I will have two different kinds of faucets. He turns around and tells me, "I can change the other one for you as well, but it's gonna cost you $350." That's not the reason for me to get American Home Shield. There's nothing wrong with their service. It's the problem of the plumber they're using. I am not happy right now.

I requested AHS for a service to fix three sinks and a toilet in my house. The techs came in professionally, knew what was needed, and fixed the issues quickly. I'm totally satisfied with my experiences with AHS. Having them takes a lot of the stress of trying to find someone to fix a problem in a timely manner and not get overcharged.

Our upstairs unit was only blowing warm air. American Home Shield sent two guys out in two different companies. The second one was a follow-up or a second opinion. There was an issue with the downstairs unit as well. It made a lot of racket. It sounded like a bearing going out. The air conditioning company said AHS would not warranty anything because it was making a racket. It has to be broken. So, there was nothing. He suggested we could change the filters, and went on with that. I said, “The one upstairs is blowing hot air. And we just noticed it.” And we said, “You need to understand that our two boys who moved away from home, nobody’s been out there in several months until my wife went up there to do some crafts in one of their bedrooms and realize, “Hey, the AC is not working.” And we need to get that fixed when they come on to visit.

We've replaced our refrigerator, the washing machine and the air conditioner. We used American Home Shield fairly heavily. The biggest downside with using it is largely pandemic related. When our fridge went out, they didn't have anybody in the area to replace the fridge, so we could get a credit to go to Lowe's and find a fridge. The first 13 we looked at, they had a model out on the floor but weren't in stock. We’d gotten a $2,500 credit. But the fridge we ended up getting was 3,400. So, it hadn't caught up yet to cost and availability. That fridge needed to get repaired and it took three weeks because they had to order the parts.

RR HVAC came and fixed our air conditioner. They were great. A service technician also came out to fix the washing machine, but it was a problem with the pipe in the wall so he wasn't able to fix it. We're gonna have to have somebody else come out and clear the pipe that's in the wall. We have another guy coming out today to do a dryer vent cleaning. He's with ProService Connect. So far, we're satisfied with American Home Shield.

I called American Home Shield for an AC issue, and the representative I spoke with was great. The tech was very focused on his job and he got done really quickly. We didn't think the AC was cooling enough, and he put some Freon in it.

For my claim for the hot water tank, the gentlemen were very prompt to get out here and it was dispatched out quickly. They were very nice young men and they were able to resolve it.

When you have a home warranty, you are able to get your appliances fixed. The bottom of our dishwasher was filling up with water and it would leak out. It would throw a code and it wouldn't work. Techs came and they've been great. But now, the dishwasher is still filling up with water. I'll be calling them today.

I did a claim to American Home Shield for the hot water tank. There was no hot water. The technician was very professional. He had to come back out because he had to order a whole new water tank. AHS also replaced a few appliances in our home. We really haven't had any issues with them.

The was very nice. He said that my hot water tank that was making a popping sound was not broken. I told him, "I don't want to come home and have my basement flooded. Tell American Home Shield, if they won't pay for the whole thing, I'll pay something of it so we can get it fixed.” The guy said he was going to call them that day and I have not heard anything from anyone.

Mack’s came out and fixed our issue. The tech came back three times and each time, the part needed to be fixed. We had good contact with them. He’s a young guy. Overall, American Home Shield is good.

I filed three claims with American Home Shield within a week. The claim for the air conditioning unit was a wonderful experience. The repairman was terrific. He said it was a bunch of wires, and whatever it was, he fixed it. He was up on the roof for at least an hour. He couldn’t be nicer. For the pool claim, we're still waiting on the pool heater. But the contractor was great too. I would recommend them in a second. There was something wrong electrically and they said they don't handle that. I had to hire an electrician and they have just fixed that. The pool company said the part needed to be replaced. That's what they're going back to tell the owners. The owner called me even yesterday because he knows the pool is the most important thing to me.

The washing machine stopped working properly and started leaking water everywhere. R&S Home Maintenance came out in a reasonable amount of time and they had a good work ethic.

My air conditioner wasn't working. The tech came and told me I needed an electrician instead. The electrician replaced one of my fuses and told me that I needed a new box. Two weeks later, my air conditioner went out again because we had a surge and that hit my electrical box again. They should have replaced the box. Other than that, the electrician was nice.

I had trouble with the fridge. The first time that American Home Shield scheduled a person, he didn't come. He said they don't work on that type of refrigerator. So American Home Shield changed me over to this other guy that did come out. He was a real nice guy but he didn't even work on the refrigerator. He didn't have the parts to fix my refrigerator. So I'm waiting on parts now for him to come back on October 25th. With my AC claim, it went fine but it was something loose and the tech just put it back on. He could have just serviced it while he was there, but he didn't. That was $125 waste. Every time the contractors come out, I have to pay $125. So, I'm not happy with American Home Shield at all.

Only hot water came through in my shower and not the cold water. I had that problem before and the cartridge had to be replaced. I never replaced it in that particular bathroom and I didn't even know what the problem was until my house guests were showering. I called Home Shield at about noon. The service company called me right back and said they would be there between 1:00 and 6:00. A man was out here the same day at around 2:00 and fixed the issue. That company was fantastic. The man knew what he was doing and he had the part on his truck. I was very pleased. I am very satisfied with Home Shield. Every time I called them, they had people come out and fix the problem. This one with the shower was exceptional. My son has Home Shield too.

American Home Shield gets good people out here. Our refrigerator quit. There’s a thermostat in there that’s supposed to keep ice from building up in it. It went out, so the ice built up and it stopped the fan, and then it stopped cooling. I requested service on a Friday, and we were going away for the weekend. The guy came out on Monday. He was nice, and he was only here about three hours. He melted the ice and replaced the thermostat. Our refrigerator was repaired that day, and it's working great.

I called American Home Shield for the dryer. The young man that came out was absolutely delightful. He was so professional and kind. He disconnected everything. He had to order a part. He came back when the part came in but they had sent the wrong part, so he had to come back again but he took care of it. Submitting the claim is not hard. It's just getting somebody out here sometimes takes forever. Then sometimes some of the people that they send out are not worth it.

I've been with AHS for 20 something years and at first, I didn't like the service. But it's gotten better. I've had some pretty costly things that needed to get done and they got done, so that's a big benefit. But I don't like paying the monthly. Aside from that, I recently had an issue on the hot water tank and we got it resolved.

We've used American Home Shield three or four times and everything's been smooth. We've been very satisfied with them. They've replaced an appliance of ours because it was broken. We requested for service recently when we had a stove that had some issues. The contractor scheduled the service and fixed it.

We had to have two technicians come out for the dishwasher because the first one that American Home Shield sent out didn't fix the problem and didn't communicate it well. I had to put in a request for another technician. The issue ended up just being a piece of glass in there that he was able to take out. American Home Shield was not very clear when they called back about what was going on. So it wasn't just the vendor or the tech that they sent out. We had to do a lot of follow up in order to get this resolved. So better customer service would be great if we're paying for this service monthly.

American Home Shield is great. They’ve saved me from some costly repairs. A repairman had to come out twice recently ‘cause the wire burnt out on my dryer. It needed to be a little heavier gauge. He fixed that.

There were outlets that were not working in a particular part of the place. I submitted the claim and then it took a while for me to get somebody scheduled. I was just sitting idly for a week without outlets that worked. But the tech from Washington Electrician who came out was awesome.

For the first request, it was very good. The first contractor that they assigned was very helpful and got everything fixed. But right now, I have an issue with a leak in my house and the first contractor that AHS assigned said they didn't have availability. So, I called AHS again yesterday and they assigned another one. I'm trying to reach that contractor and they don't pick up. I called again today and I was told by AHS that I should wait 24 hours for the contractor to contact me. But if they don't respond after I call them three times and I'm not even able to leave a message, then AHS should be able to transfer my service to someone else.

The AC was blowing but there was no cold air. So the contractor came out, and they realized there was a leak in the coil. So American Home Shield ended up replacing the whole unit. I have a safety net with AHS. If something does go wrong or break, I don't have to figure things out on my own. I’m paying for the service and I can call somebody.

When we call, AHS sends someone out. They've never replaced anything for us, but they always send someone to fix an issue if it's fixable. The contractors know what they're doing. Recently, the heater was making a lot of noise. A repairman came in and made some changes. He was able to repair it the same day. The only complaint I have is every time we call in, it's a problem. I had a pipe that had a leak in it, but AHS doesn't replace stuff like that. They say if it's not something that's happening on a regular basis, they don't fix it. It's like I don't even have a home warranty when I get issues like that.

I had a plumbing issue. The process with American Home Shield was fine. The repair company had to come out twice. They tried to repair the part and that repair did not work so they had to replace it. If any repair person comes out to attempt to fix a problem, and that very same day, it goes out again, I think that you are due a follow-up the next day by that repair company. Unfortunately, I had to wait back. I was put back in line. They came within two days, but I felt like they should have come right back out.

The pool equipment was failing. The claim process with AHS went smoothly. But they sent one of the vendors that I didn't like. So, they changed to a different vendor. Other than that, it went well. The tech knew what he was talking about. I like AHS. Every time I have an issue, they send somebody right away and they take care of it.

There was a loud, ear-splitting whine on my AC, so I had to shut it off. We recorded the sound, then a guy came out and replaced the fan motor. It took time to get the part, but the claims process was very good. I like American Home Shield's prompt service, and I'm happy with them.

I’ve been very satisfied with their service. Anything that's been broken has been fixed. I had a leaking faucet, a malfunctioning washing machine, and a clogged-up drain in my HVAC system that were taken care of.

My toilet was cracked, and it was leaking water. I asked for a contractor to come out. They reviewed it and told me that I needed a new toilet and what my options would be. They could give me a toilet that would be the same type of toilet and they could install it themselves, or I could buy my own and they could install it, or I could do it on my own, or I could find another company to do it as well for cheaper, but that the home warranty probably wouldn't cover it because it's not normal wear and tear for porcelain to crack. I ended up getting my own toilet and installing it with my dad and my boyfriend.

So far, the service has been pretty good. The only thing is they seem to be charging me the top rate. I thought I made it clear to them that I live in a condo and the top rate includes roof repair and stuff like that, which is handled by the condominium association so I shouldn't be charged for that.

The garage door opener malfunctioned and AHS got it scheduled with a repairman pretty quick. The tech who came out was knowledgeable and courteous. They were a nice company and I would like to use them again if I ever have issues. We will most likely renew our contract with AHS at the end of the year when it comes up.

I had to get a new water softener. But that wasn't covered. They also charged me right away one time, but then, the person couldn't come. I had to call someone else. I also had an issue with the electrical that wasn't covered. But I also had some things covered. Recently, the key that I had wasn't opening up all the doors and the tech from Realty Rekey was awesome. It was great.

The coil on the AC had been leaking for two years and it was leaking out Freon just enough. But it wouldn't do well. I called AHS and the techs they sent out were very good. But we had to wait for the coil. In the meantime, I had to go to Dallas for a colostomy and I was gone for two months. But during that time, they were great, waiting on the coil from American Home Shield. Then we got it fixed the other day, so it all worked out okay.

Submitting claims online is faster and easier. I had a clogged-up tub and the plumber did a good job. AHS is a good service to have. It's always handy.

One claim was good, one claim was bad. I signed up for an HVAC maintenance and paid the $150 for the two units to get serviced. That was on a Thursday. Friday morning, I got a phone call from the company it was assigned to. I wasn't able to get to the phone. The message said, “We've scheduled your service for Monday from 1:00 to 6:00. Please call to confirm or cancel.” I promptly called back to cancel ‘cause that wasn't a good time or day for me. I left a message, but no one called me back. I called again at 4:30 that Friday and left another message saying, “You scheduled this appointment without even talking to me. I'm not available. I need to change it. Call me back.” Nobody called me back. I called on Monday morning because they were supposed to come that day between 1:00 and 6:00. I left another message, but no one called me back.

I’ve only had to use American Home Shield’s service one time. It was for a plumbing issue and the contractor was good. They were fast. AHS is worth the monthly expense.

The last two calls I had with American Home Shield were not covered. I don't know if I have the best policy or not because I understand they no longer offer the policy I have. Neither one of the people who came didn't do anything at all. One came to look at the doorbell and the outlet, and then the other one came out for the garage. They said the spring on the garage is not covered, which is the main component that operates the garage.

I love Home Shield's service. I requested service for a garbage disposal, and it was great. The techs were 100% wonderful. I've told everyone I cannot believe how good Home Shield is. It was very quick and easy to use. I did the claim online. I’ve heard horror stories, so when I took it, I wasn’t expecting quite this level of service. To me, they've been 10 out of 10 every time.

Royal Flush AC came out, checked the air conditioner, checked all the systems and determined that there was a leak or loss of Freon. Put in four pounds, which I paid for, and then told me that, if the same thing happened again with the AC, that American Home Shield wouldn't cover it. But AHS is excellent. They have good service. They're polite and professional and they have good contractors so far.

I had two claims in the same week, one with my stove and the other with my washer. Both required parts and I'm in the position of waiting for parts for both. Both of my contractors are excellent. But I would love the opportunity for there to be a mobile app as that would make it much more convenient to put in service orders. Also, both my washing machine and my stove went out at the same time and I was unable to select two on the online service. Once I selected one, all other options are grayed out. That has put me in a position now of spending money twice for issues that could have been addressed by the same service person.

We had a roof issue and an AC problem. The roof contractor was fine but AHS only had one contractor available for this area. There is a cap on what they will cover and so the tech said, "Hey, you have a cap of 1,500 bucks, which American Home Shield will cover, and it's gonna cost you more." He quoted above the average price. I couldn't ask for quotes elsewhere and present the quotes to them. If I had to hire somebody without asking without contacting AHS, I would have ended up paying two-thirds of what I paid, and the job would have been done.

I used my policy a few weeks ago when we had problems with our garbage disposal. The process was really easy. I got a call pretty quickly to schedule an appointment for somebody to come with their contracted services. We were followed up the next day by that company and they took care of things. They were very polite and knowledgeable. They gave a ton of advice and tried to keep our things working properly. It was a good experience. With AHS, it's good to have peace of mind knowing that if anything's gonna go wrong in our home as we're living in it, that it's going to be taken care of.

American Home Shield helped us out on a fridge and the AC unit, so there are no complaints there. Everything was good. AHS came through and that’s a positive outlook on things. They did what they said they were supposed to do. So, having them has worked out for our family.

American Home Shield sent two people out. The one with GE shouldn't have come because the people who came out previously to repair the dishwasher had already said what needed to be done and was coming back. The service techs are efficient at what they do.

The AC unit was totally broken and it wasn’t covered by American Home Shield. I just had to buy a brand new one and replace it. I paid the whole 9,000. I bought a new home and took out AHS in May and I probably wouldn't do it again. All they ever fixed was just the refrigerator because the refrigerator icemaker did not work.

My furnace started to leak when we had extremely high temperatures outside. I called American Home Shield and they set up an appointment with Whitney T Holdings. Two guys came and they determined that the drain pipe from the AC unit that's hooked up around the furnace was clogged. They went out, bought new piping, came back, and repaired it. They were missing about a foot or two so they used my existing piping there. They pieced it together and then left. They didn't even wait to turn it on to see if it was working.

When we were initially buying the policy with American Home Shield, I asked the rep on the phone, "If we buy the house and there was an underlying issue that we didn't know about, is that something that you guys will cover?" He said yes and listed off some examples. The next time I had called American Home Shield, I asked the woman on the phone, "One of your guys was telling me about what you guys cover and what you don't. If some outlets aren't working and it turns out they never worked, do you cover that?" She said, "Absolutely not. That would be fraud." I said, "One of your salespeople told me they would cover that." She just wrote it off. We were told things by certain sales reps on the phone that were blatantly untrue and we didn't realize till after we moved in the house.

The boiler broke and American Home Shield connected us with SDL Plumbing. The tech told us that he will try to give us the best price. And he did a good job.

Our refrigerator was not cooling and it just stopped altogether. American Home Shield sent out Sears. Their techs looked at the refrigerator and ordered a bunch of parts but they never came back. Another company came out and they looked at the refrigerator. They realized that it was shot and that there was no way to fix it. We went from there. They did a good job. Of the things that American Home Shield covers, I don't like that they take so long and they give you the runaround whenever someone doesn't show up. We waited months before they could assign someone new to us and to get the refrigerator fixed. I'm dealing with American Home Shield right now for another claim.

Our air conditioning unit was making a lot of noise then all of a sudden, it stopped working. A gentleman came out and assessed it. He told us what needed to be done. He told American Home Shield in detail what things needed to be done and what needed to be replaced or repaired. My experience with this home warranty has been very good. I had a situation recently on my refrigerator where the guy came out very quickly and took care of it. The refrigerator is working without any problems at all. 90% of the time, I’m very satisfied.

My water heater busted on a Saturday and nobody could come out that soon, so the contractor came out Monday, assessed it and gave me my options right there on the spot. And they installed it on Wednesday. I couldn't have had a better process. I'm having problems with other contractors right now. So, in comparison, everything was great.

AHS is nice to have if something breaks down. I had an AC problem recently but the tech found a filter problem that he couldn't fix and I had to buy a new filter.

American Home Shield came with our house when we bought it, and we've just kept up with it because there's value in it. My dishwasher flooded. The tech did a great job. The dishwasher is working great. I've only worked with him through American Home Shield when he fixed a few of our appliances, and he’s very friendly and quick, and does the job and it's fixed.

I've been satisfied so far with American Home Shield. I’ve only had them for three weeks and I've made two requests. And each time, it has been easy to request online. They have somebody scheduled within a couple of days that comes out. They came out to take a look, diagnose, order the part, come back, install. They called me that the part was in and they could come. The freezer didn't defrost in time so they came out, couldn't do it, and came back the next day. So we're pleased with the whole process. It went well.

We've been very pleased with American Home Shield. We've had two air conditioning issues and they did a great job with that. Most recently, there was a valve in the refrigerator that gave way and was leaking. Keilly's Plumbing came out and replaced that valve. There was another valve that was replaced on an outside faucet and I had that faucet replaced as well. The contractors in both cases were excellent. American Home Shield has always been very proven for us.

I had an electrical claim and one for the overhead raised microwave. I tried to submit my claims online, but American Home Shield's website wouldn't let me select different claims depending on the appliance, so it made me have to call in. When the tech came out the first time, he troubleshot the microwave, changed out some things, and thought he fixed it. But the next day, it did it again. I called AHS, they sent him back out, and he did his repairs. The microwave hasn't had a problem since.

Accord Appliance recently came out and plugged in my dryer. They were good. American Home Shield had sent out one that was terrible. Other than that, I've had American Home Shield do some other things, and they were good. They seem to respond. I like their regional rep, Karen. She's on top of things.

The service of AHS has been very good so far. Recently, the techs worked on the dryer and fixed it. They seemed to be very professional. I also had a claim for a repair on the washing machine. With AHS, I like being able to call somebody and knowing you're gonna get somebody to come to do it instead of having to go through the yellow book to find somebody to do it.

The service is usually pretty good, but we've had issues with a couple of companies and some having to fight to get our stuff fixed. The water heater broke and the first company AHS gave us just straight didn't do anything. We finally got another company and AHS had to charge us twice for it. We got the other company to replace the water heater because it was three days still within warranty and AHS wasn't willing to work with them. My family was without hot water for about six weeks in the spring, when it was still cold out.

My HVAC was having issues. I used American Home Shield and had someone come out. On the phone, I described the problem. They said, “Sounds like we just need to flush it or drain the pipe.” When they came, they actually were on the phone with another person, made it like a whole big thing, and then said, “We can handle this. I just talked to the insurance people.” When I talked to American Home Shield later, they told me, “We can't cover the damages or the issue with your machine. You're going to have to pay out of pocket to replace the entire system.” I was flabbergasted. I was under the impression that it was covered, that it was easy, and it wasn't going to cost me any more money except the service request.

I've been with AHS for about two years and I'm not crazy about the service. The plumbing service is terrible. Every time they come, they want to modify it because it'd be easier but then they want to add me all these additional costs. It was ridiculous. Also, they never could come out the day you need them. It could be days. One canceled on me and then they had to come out the following week. They said the tech had COVID but another person came out Monday. Then, I got another person that came out on Tuesday. It was a mess.

My icemaker wouldn't work. The contractor came out and they said they had to order a part. When the part came in, they came to put it on, but they said they didn't need it because two wires had come loose in the back. So they fixed that, and ice was coming out in the glass. After all the ice was emptied, the icemaker was making ice but it wasn't dropping it in the bin. So I had to call back and have them come out and adjust it to make the ice fall in the bin so it would dispense out of the dispenser. The contractor was very helpful. They did what they could do. When I called them back to come back and fix that second problem with the ice not falling into the bin, they said I had to get another claim and I did that. Then they came right back out and fixed it. Everything's fixed. They were very pleasant. They were fast and very neat. It’s a very good experience.

American Home Shield answered whenever I called. Whenever I put in a request for a repair, I got a call back or an email saying, "We have set it up. Someone will be in contact with you shortly." Sears came out for the last repair we have for the dryer and the stove. Both were very well. They called before they came to let me know. They asked before they got there exactly what was going on and then when they got there, they did the repair. I have had no problems since then.

I went through American Home Shield to get the claim processed for the AC. They engaged the contractor who came out and did what they needed to do, and it was fine. I ended up paying a lot of money for Freon, which I realized was part of the contract. But AHS lived up to what they promised. Sometimes though, there is too much of the band-aid approach, recognizing they don't want to replace equipment. But there are certain incidents where I've got to have folks come back out for the same problem over and over again before it gets resolved. But that's part of the underwriting on their end.

My hot water heater was leaking and it needed to be replaced. The work ethic of the techs was great. They were out within two days. They had to get the parts and the heater itself so the process took five days. But watch what you're signing with AHS. One thing I was dissatisfied with was when my air conditioner broke down, it needed Freon and they only paid for 10 gallons. I ended up having to pay $600 for the rest of the Freon. Also, when the hot water heater went down, I ended up having to pay $459 for permits that they needed. Other than that, I've never had a problem with AHS. Their customer service is great. Even when I do my claim online, immediately get a referral number and who's going to be doing the work. The one time I couldn't get somebody to come out within four days, they sent me to somebody else. They honor a lot of the things.

American Home Shield had assigned me a plumber but my husband said we didn't need a plumber. I contacted American Home Shield and they gladly took off the claim and reused it. They got another AC company who came out within the next day. The person they sent was very nice. He came in, knew the problem right away, and fixed our air conditioner. American Home Shield is a very good investment.

Kern Key Services did a new key for my house. The tech was quick and professional. I currently have a claim on my dishwasher, and I'm not happy with the way that American Home Shield is handling it. It's been over a month. They had a technician come out who did analysis. I had to wait for the report to come back. That took a couple days. Once the report came back, I didn't agree with their assessment on it. I was there when the technician did his services and his testing.

American Home Shield is a great company. They are fantastic and easy to deal with. Their website has always been easy to manage and understand and it's quick. Filing a claim was very easy. It took about two minutes to fill out the form and get the claim submitted, and then another 30 minutes before I spoke with the company that they requested to schedule an appointment. The tech that came out was fantastic.

Our refrigerator wasn't cooling. I received the name and contact information of the contractor and the appointment time. They came when they said they were coming and called before they were on their way. I recommend AHS.

So far, AHS is excellent. When there was an outlet that was not working, an electrician came out the next day.

I called American Home Shield originally for a checkup. Once they told me they could only do one furnace at one rate, I would have to have two different rates. So, that would be $75 apiece since I got two furnaces in the house. I said, "It's not getting hot. Just send the person out to fix it." So I figured, I can just go from there. He's gonna tell me what's going on.

I had an issue with my dryer and my washer not filling up properly. The repairman explained to me how the washer worked. He broke it down to me very clearly. For the dryer, it needed a belt and he fixed it. He explained to me what I could do to preserve the life of my washer and dryer. He did a great job. I'm glad that I got AHS. They didn't give me any hassle. Once they got the 125, their contractor came out and did the repair. I didn't have to jump through any hoops.

The tech did a great job. I told him what was going with the AC unit and he diagnosed the issue. It was a bad fan motor. He replaced it and the unit kicked on. He gave me something to look at in the future if I was looking at the AC unit itself. I like that with AHS, some of my household appliances are covered if they ever go out. I've had them come out with plumbing issues and AC and everyone they’ve sent has been pretty good.

The mechanism on the garage door opener broke. I reached out to American Home Shield via the internet. The turnaround time was extremely quick. The tech was out the next day. He called the same day. I lucked out. They had a cancellation and it worked out well. The only thing is having AHS is kind of expensive. I've used it for little things, but I pay 600 and some dollars a year for it. I’ve been paying for it for a number of years.

I've been happy with American Home Shield. Sometimes, the people that they send aren't the greatest and they've had to send somebody else out to fix the problem. But they're doing the best they can. They can't always be responsible to make sure that the people that come out here are professional. I did a claim for the air conditioner recently. We went to the bank, got a loan for $3,000, and gave it to the repairman. His name is Chris. He said that something else needs to be done upstairs. It's a relatively new unit. He wanted more money for a coil. I called over there a couple of times but I haven't heard a word from him. It's been weeks.

There was a problem in the appliance. It was not working with. Mr. Appliance came, they diagnosed, probably to change the part, but that didn't fix the problem. So, they had to submit the claim to replace the appliance. They explained to me everything, what they were doing, and why it will fix and why it wouldn't fix. Everything's good now. I got a new dishwasher and it's working fine. Fixing my dishwasher took a lot of time. And at a time, I was having some challenges in reaching the right people in the claim process. But at the end, it was fine. It was a good experience. American Home Shield is good. I recommended one of my friends and they signed up as well.

AHS is a rip-off because you think you're getting something fixed. My AC unit is down and I've had to pay for the refrigerant which is $1,800. AHS pays $10 a pound and they keep fixing our unit and it keeps breaking down. They tell me they'll replace it but they kept fixing and fixing. Also, AHS sends companies who don't know what they're doing. They sent one company out to put a motor in my AC unit a couple of years ago. The guy put an interior motor in an exterior unit, and in the last two months, the water got in. The next guy came and said, "No wonder your AC is down. They put an interior motor in and this is an exterior unit.". So, he put the motor in. The motor has been good since that.

AHS could return phone calls in a more timely fashion. It's not a timely manner to get things done. It took three weeks to get somebody over to look at our air conditioner and they wouldn't give me any answers why. Then, the contractor didn't fix it right and had to come back and do it again. But the techs were really nice.

My refrigerator quit working. I put in a claim with AHS and they sent Sears out and determined what was wrong. There are no longer parts available, so they replaced my refrigerator. They did a great job on this one. I had another claim that took a little ironing out, but we finally got it squared away.

A few of the electrical outlets stopped working. So I called American Home Shield to let them know, and they said that Sunbelt will be the one that they would send out. They came out and looked at it. But they couldn't fix it because of the fact that they said I probably needed a new electrical grid and they don't do that because it's not covered by my policy. They could do it, but it would be totally on me.

We have an older AC unit and it had a leak. The first tech put a pump in it and a week later, we were still hot. The second tech did the same thing and it got hot again. They realized that the issue was with the copper things that go on the fan outside. The tech put something and it's been fine ever since. Every time the techs came back, they always put more Freon in. Repairs are very expensive and AHS is a good hedge to have something that covers your major appliances and all the crazy things that can happen.

The benefit of having a home warranty is when something does break down, I'm able to rely on them to send a proper vendor out to do a repair service and to take care of whatever's broken. I had a claim for my gas furnace. Whitney Holdings, LLC was assigned to my claim. Their technician came an hour and 15 minutes after the appointment window. He never even bothered to call saying he was going to be running a little bit late. By the time he came in, he went downstairs, looked at the equipment for about five minutes, and determined everything was working without even doing a thorough check. He got up and left and closed out the work order. Once I saw that occur and the fact that there legitimately was a problem, I'm like, "I'm not going to deal with that kind of unprofessionalism, especially dealing with that kind of a mess."

It was good with Phoenix Plumbing. They sent a very nice gentleman. I'm happy with American Home Shield.

Changing Winds Heating & AC provided a good service and they were attentive and quick.

I had a claim for the water boiler and the whole thing was so easy. They replaced it and it was fast.

The chain broke and the garage door would not open and close. The contractor said that something inside the motor had broken. They said they could fix it but they would have to order the part. But the system was over 20 years old, so the tech recommended I replace everything and explained to me that American Home Shield would not cover that because it could be fixed. But I chose to go ahead and replace everything and they did an excellent job.

I like everything about American Home Shield. It has been working fine. They’ve been helpful. I like that I can call people and get a straight answer. And the appointments I set up with the people that do the work have been fantastic.

American Home Shield is prompt and professional. They explain to you exactly what’s going on and what’s gonna happen. And the people that they send out are friendly and on time. Murray's Plumbing came out the first time to observe and they determined exactly what they needed. They gave me a later date on when they were coming back and they were on time with that date. They had to do the faucet and the garbage disposal, and everything is working beautiful.

My last service call was good. I got my washer fixed in a timely manner and the tech did a great job. I was pleased. But one time, I had my air conditioning fixed and I was double charged. I was charged for air conditioning and heat but the AC was the only thing that needed to be worked on.

American Home Shield is a useful thing to have. Our thermostat wasn't reading correctly so I submitted a claim. The process was easy and then we got info on who the contractor would be. We scheduled the appointment and the guy who came out was really helpful. He took a look at the unit, tested how it was doing, listened to the concerns that we expressed, and replaced the thermostat that wasn't working for us. Now we're in good shape.

American Home Shield is worth it and I will definitely recommend them. I have the peace of mind of having support if anything happens to the house. It's easy to book appointments online. They have reliable contractors. It's a seamless interaction. The contractor that came out for my electrical issue was very responsive. They sent me a text before they were coming. They fixed it right away. They told me if anything will come up, they will come and fix it again. They were excellent.

I like AHS very much. The plumbers came out recently to fix my sink. They were very friendly. Everything’s been working fine. I have used AHS three times already. If I didn't have AHS, I'm quite sure I’d have to dig deep down in my pocket. I am so glad that I decided to go ahead and get American Home Shield.

Recently, our air conditioner wasn't working. The tech was knowledgeable. He was able to resolve it that day. It was quick. I like knowing that I only have to have a service fee paid in most instances to get the service done. So, it's a bit of peace of mind. Overall, it’s a good experience.

My wife and I went out to a concert on a Monday and around that time, the neighborhood’s landscapers were coming through and they were doing edging and weed whacking. When we got home, the air conditioner was not working. We have an ecobee system and ecobee said that the air conditioner has not been working for about four hours. The house was quite warm. For the rest of the week until Friday, the AC did not work. The amount of troubleshooting I did was limited to just checking the circuit breaker and seeing if something tripped. Then, I made a request to American Home Shield to have somebody come out to look at the AC because it wasn't working.

Able Heating and A/C replaced the chip in the fridge. They did a great job. Kumar was an amazing technician. I told a friend American Home Shield’s great because they came through when I needed them. The only thing is the phone calling app is so finicky. The automated AI does not work. It'll keep asking you the same question ‘cause it doesn't understand. But once you get to a person, they're super helpful.

The guy from United Air Temp was superb. He knew what he was doing. He knew where he had to go. If I have my way with American Home Shield, I'd rather have United Air Temp come out. They've been very good. Every time they send people here, they're very professional. With my recent issue, it was on a weekend. The supervisor himself came out and get it fixed.

Ament’s was amazing. The gentleman that came out explained how the process was. I chose to do an upgrade, so I got the cash reimbursement. When I originally reported my leaking hot water heater, American Home Shield sent the referral to a contractor in Chico. That contractor canceled but nobody bothered to tell me. So that was an issue and now I have secondary damage that I have to address. But everything else has been great. So far, American Home Shield has been pretty awesome.

AHS has been really good to us. Our air conditioning went out and the techs came right out and fixed it. However, their call center is outsourced and that makes it a little bit difficult. But they've come right out every time we've had any problems.

Our AC was not starting. We called American Home Shield and technicians were out in 24 hours. They were very good and our AC is working fine now. Having a home warranty provides a lot of comfort and peace. American Home Shield is very efficient and prompt. But there are a lot of things that are sometimes not covered that we don't know about until the actual thing happens and there are a lot of out-of-pocket costs. We've had that in the past where we did not know that we have to pay for all these things and we ended up not getting the work done. I wish there were more things covered that are mentioned.

I've been having issues with the bathtub not draining and then the garbage disposal sounded it was dying. The technician had come out the week prior because I was having a water heater issue, so I knew he was coming out. After my first experience with him, that person was fine. But after he left my house this last time, he mistakenly sent me an inappropriate message, which I haven't been able to figure out what to do because he has to come back out and replace something and I don't want it not to get replaced. So I'm kind of between a rock and a hard place at this point. I haven't reached out to American Home Shield directly because I don't know what to do or how to go about it. The entire thing is very uncomfortable. So when the plumber comes back out to switch out the garbage disposal, I need to have someone at my house with me because I do not feel comfortable being alone in my house.

This is the first time we used American Home Shield and it was absolutely wonderful. They sent Sunbelt for some plumbing and then electrical work. When the plumber couldn't fix it, he said it was electrical. Then he took care of it. Home Shield then notified me, “This person's coming out.” That was a plus. They were very knowledgeable and professional.

When I called for a claim, I saw a leak from my tank. But when the repair guy got there, he checked it out and it was not leaking. But he did a superb job. So, I told him to try to change out something in there, and he did. He put the flapper in there because it's been in there for some years, and he did fine.

I did an AC claim online to American Home Shield, and it was very easy. However, since I have two AC units, there was no way for me to put down two AC units. Both of them were having issues but I could not figure out a way to put in the claim for both AC units. So, I know I had to make a phone call. I told the lady that helped me that it was both units that were having issues. So, it was very easy to navigate. I just couldn't find a way to put two AC units as opposed to one.

American Home Shield sent Realty Rekey a few days after I scheduled the service. I just seem to get a lot of emails from AHS to review but other than that, the service is okay.

I recently called American Home Shield for a repair and they said it wasn't covered because it wasn't per code and that it wasn't going to be worked on by the tech. I bought the house three years ago and I didn't make these changes. Before people sign warranties, a person from the company should come out and go over that home to see if there are things that are not under code and they won't be able to cover unless actions are taken. And move on from there. I do things correctly. I can't help who the previous owners were. But just when I get sold on a home warranty, I get promised that if this appliance breaks down, then they'll replace it or fix it. Then, when we call, it's not covered. They should have told me this before I did this contract with them. There's a lot of stuff that's not put out there while you're doing the contract with home warranty companies like American Home Shield.

The fan of our AC wasn't running correctly. It was making a noise. It was getting warmer in the house so, I called AHS. The rep was professional, courteous and understanding. The techs who came out were exceptional. I feel secure with AHS. No matter what goes wrong with the house, I feel like I'll be covered.

The service of AHS has been good. The techs came out today for a washer and dryer. Everything they did was good. They were on time, they took care of the business, and they cleaned up. They explained everything they needed to explain to me. I was very satisfied.

I had American Home Shield for 17 years on my rental property. I sold my rental property in February of this year. And I signed up with AHS a month later for this house. We moved into this new house and we replaced something with our heater. We replaced the garbage disposal. I was gonna get a homeowners warranty. This house is only six years old. And thank God we did.

The garage door opener was old, the door wouldn't open, and it was jumping. So, I put in a work request on Saturday, then the gentleman came out on Tuesday to look at it. He said he could replace it, but he had to order parts. So, he ordered parts on Tuesday, and he was there on that following Friday. He put everything in and within two hours, the job was done. Since then, the performance of the garage door has been beautiful.

It's convenient to have American Home Shield when stuff breaks. But within the past few years, it's gone downhill with some of the vendors they have. My dishwasher has been broken since July. The same vendor had been ordering parts, but that was not it. They ordered another part, but it was broken. They switched technicians too. One technician said I needed a new motor. They sent out a different technician who said it was not the motor, it was something else. He took the new motor back.

American Home Shield saves me a lot. The service is convenient and quick. They get back to me right away. I've done claims for HVAC and electrical and the process was super easy. I did everything online then they notified me in less than 24 hours. The technicians were both professional and polite.

American Home Shield is easy to deal with. When our ice maker stopped working, the contractor that came out was very helpful. They weren't sure what was wrong and had come out a few times. They changed numerous parts then it finally started working.

They should lower their fee. Every time I call them, it's $100 plus whatever the cost of the contract is. Other than that, AHS is doing okay. Recently, I had plumbing issues and the techs were here a day after I put in a request and they took care of everything. Our toilet in the guest room was continuously running and the plumber replaced a couple of gaskets.

I had a contractor come out for the garage doors. They put some bolts on to reattach and then the tech ended up charging me $400 to redo all the wheels and maintenance to the track. The tech was nice but he was very pushy to get me to buy more. But they've been out two more times, so I've paid a total of $300 in my deductible. I should have just bought a new garage door at this point with how much money I've spent because I’ve spent over $1,000 between what the tech charged me for and my deductible.

We hate American Home Shield’s service. We had multiple repairs, and we had a battle with whether or not it was covered. The coverage wasn’t clear. They should have had a little broader interpretation that was more homeowner friendly. The contractor, Aladdin’s Plumbing was professional and tried to help us. They understood what was going on and they thought it should be covered to a certain percentage. They were surprised too that we were getting denied coverage. But they don’t set the policy, AHS does.

Pop-A-Lock came and the experience was great. My wife told me they were excellent and very helpful. I've been recommending American Home Shield to everyone buying a house. I've always been skeptical of home warranties, but it's been fantastic for me.

My recent claim with AHS was for the ice maker. Everything went fine. GE came out within a couple of days. We had to wait for some parts to come in. They scheduled me for an appointment. They fixed it. The techs were very pleasant. It's easy to put a claim in and get things done with AHS. However, some of the vendors that they use, that if you are using a warranty company like AHS, they won't come out when you have a true emergency. They will make you wait to service you like a regular appointment. For example, I had my toilet backed up, and both my toilets were stopped up and I had no toilet. It was on a Friday night. They put the claim in and said no. They told me if it was a regular complaint, they would have been out there that same day. But because it was a warranty, they wouldn't see me until Monday or Tuesday. I ended up having to call Roto-Rooter and pay their price.

The air conditioning was giving trouble. It was not turning off on its own. It was also a combination of issues with the air conditioning. But the contractor was able to get it completed. I fully appreciated that. The young man that came out was extremely knowledgeable with what he had to do. It was great service and interaction. Everything is operating very well. I really liked American Home Shield's full coverage. There were some initial coverages that are normal for other people to do, but American Home Shield covered roofing and additional appliances and that won me over.

Water was showing on the flooring and we initially called a plumber, thinking that it was a pipe. But when we started digging a little bit more, we discovered it was the AC. It was great to know that the process was simple. We had to cancel to cancel the plumber and schedule the AC person. The whole process was easy, which makes things a little less stressful for the homeowner.

AHS required us to go to our investment property where we don't live and do a video call in order to get any service. It was really inconvenient for us. I also didn't like how it took a long time to get techs out. Other than that, we've had no issues with their contractors.

American Home Shield has been doing pretty well and I like them. Whenever you need them, all you do is call and they’ll make the appointment for somebody to come out. When service people come out, they assess the issue then they fix it. I've had some real good service people some that could have been better. Other than that, everything seems to be smooth riding.

American Home Shield always comes to your rescue right away. They never delay anything. They're right on the ball. I'm happy with them. Recently, my furnace needed a new blower motor. A guy came out from Budget HVAC, and in no time, he ordered the part. Then he came back a couple days later when he got the part and fixed my furnace.

The refrigerator needed repair and the contractor came and said it was a compressor, and they had to order the parts. But they didn't do the installation. They had to call another company so Sears came out and said it was not the compressor. It was just a fan and the tech would have to order the parts. All of these involved no refrigeration for three weeks. Sears came out, put in the fan and said it was all done. It worked and they left. Everybody was good. It’s just the first company that came out didn't know what they were doing and they misdiagnosed.

Our AC went out Monday and we contacted American Home Shield right away. They say they couldn't get anybody else here until Friday. We want it because it was hot. We needed to see if the contractor could make it sooner. But it was going to be three or four days. My daughter called American Home Shield back and they were very helpful. She asked if there was somebody else. American Home Shield contacted several workers that do work for them. They gave her another number and the contractor was able to come the following day or two days later. They said they had to order a part. They found it and we didn't have to go too long without it. They were able to come back the next day. The technicians were really quick and very professional.

We own several apartments or condos. One of the tenants who is an elderly lady with a very sick husband called me and said the AC went out and was not working. So, I called American Home Shield who said, “Please pay the $75 fee.” And they sent a company. They came and checked. And they said there was a part that was hard to access and the warranty company would not cover it. And the part was supposed to be replaced would cost me $700. So, I told them, “I need a second opinion.”

I usually make a phone call when I make a claim to American Home Shield and it seems easy. In a day or so, you usually hear from a contractor. So, it works well. My upstairs air conditioning unit was not cooling but the expense of refrigerant was not conducive for me to get the repair done because I had to pay for the refrigerant, which was over $1,100. The coverage only allows $10 per pound. So, I had to wait until I got the money to pay for the refrigerant and by the time I had the money, I ended up having to put in a new request and pay another $100 deductible. The refrigerant issue is an issue with the world and it has gone out the roof all over the place. Even I sell refrigerant in my company and it's crazy how expensive it got. So, it's not like that was an American Home Shield issue.

The freezer side was freezing, but the refrigerator side wouldn't get cool at all. A repairman came out, diagnosed the problem, and sent the information back to American Home Shield. They realized that it wasn't worth fixing. They replaced it.

AHS increases the deductible yearly, all the way from $50 to now $99 and some change a month, but the service doesn't improve. We used them recently because our garage door was stuck in the down position. Someone came out, diagnosed the problem, and said that American Home Shield doesn't cover the wheels on the lift of the door. So, AHS charges you this deductible, then there's a fine print in the contract of what's not covered and majority of what people come out to fix is in that fine print. For this claim, we had to pay $100 deductible for the company to come out, then we paid them an additional $150 to fix the problem But I liked the service that the people provided. They only can provide what they can provide but they fixed the problem.

I got a couple of things happen recently, and so far, the people that came to do the repairs have been fine. I had a leak under my sink, and the plumbing company repaired that. They came very promptly and fixed it in just a minute. It was wonderful. Another one of the things that happened was my air conditioner got a hole in the pipe and the Freon leaked out. I have not finished that claim yet, but it was a little disappointing because American Home Shield doesn't cover the Freon. That's been an expensive problem. Overall though, I've been pleased with American Home Shield. We bought a home that was about 15 years old, so it was definitely the right thing to do to get the coverage. That's proven to be a very wise decision on my part.

The tech who came for the AC that wasn't blowing cold air was good. They had to send out someone else because she wasn't able to help me that day. But she was very professional and polite. The second person that came out the next day was able to resolve the problem.

A filter was connected to the furnace and the contractor said it wasn’t working. They didn't thoroughly do their job and just took me to the cleaners with my $100 that I paid for the deductible. They turned around and blamed it on the plumbers. I had the plumbers come out and they said it was the heating and cooling. They did the same thing. So, I paid $100 for a heating and cooling, and $100 for the plumber, and both of them did not solve anything. But the last guys I had come out for the plumbing was excellent. Two guys were sent out that had 19 years of experience. I was amazed. They did a good, thorough job. They said something about a line that was frozen and they took care of that on the inside as well as the outside because there was a problem with it leaking. They did a wonderful job.

The toilet was continuously running. The Shining Plumbing Knights got back to me very quickly and set up an appointment. They came out and we thought it was done but the following day, I noticed it was still going a tiny bit. I called them back, they scheduled to come back out, and they fixed it. It's been perfect since. The warranty has been fairly good, but there are parts they don't cover. I had my water heater done and they had to replace it. The way it's advertised, I thought I was only going to be out the service call but then there was a whole bunch of things they don't cover. I ended up paying 1,200 bucks more for the uncovered things. But other than that, it's been reassuring knowing that the warranty is there.

My garage door opener is covered by AHS but the garage door is not. The electronic that connected to the remote was not working. I tried that on three different remotes, so I knew that there was something wrong. United Garage Doors came out. He said, “First of all, even though it is part of the covered part, it's not covered because of the condition. This occurred because of the weight on the door, which was out of balance.” It didn't make sense because I had another company put a long bar for stabilizing the door itself over six months ago and everything was working fine. So that gave me a red flag to say this guy either wanted to mislead or he didn't know what he was doing. Turned out that he wanted to repair with out of pocket, about $800 for me to pay them to replace the springs on the garage door, and then replace the electronics, which would be covered.

My AC went out. I put in a ticket claim with AHS. It took the techs a week to get out. But AHS tried other companies to see if they could expedite it faster. But apparently, no one had availability prior to Air Pro Master. The AC has been working great now. AHS is worth it to have, but you need to stay on top of the people because they will not necessarily call you back. You have to follow up. Also, everybody sounds like they are in a different country, so there were some language barriers at times.

We had a water tank claim. It needed a part and the repair guy fixed it right away. Everything's been great with American Home Shield and it’s great too to have a company where you just pay per month and then have a deductible and you are able to get repairs done.

Someone came out and couldn't fix my washing machine. He said somebody else was gonna have to come out. Another person came out and he worked on the washing machine. He ordered parts then put the parts in. He said, “Ma’am, this is not gonna work, your appliance.” In this life we go on through the day, you can't help what's going on. American Home Shield sent a new washer but it was broken. The guys saw it. I declined it and sent it back. American Home Shield will send me a new one and that's fine. It is just the time thing. Every time you call, they say, "Okay. We're doing this. We're doing that.” But nothing has been done. Other than that, I would highly recommend this home warranty.

Something was going on with the switch of our stove. The tech, Joey, came right away and did a great job. He figured out the problem and wasn't even here that long. He had to put in a new switch and he was such a nice person. My husband and he had great conversation.

I used American Home Shield a couple of times. They scheduled a person and everything worked well. I did a claim two times for my refrigerator. The guy that came was very helpful and took care of the issue. American Home Shield so far has been something that you know that you can budget better that way. You know that you're going to spend this money on that. But eventually, things will break and the home warranty will cover that.

My HVAC system was leaking water inside the house and I had a stopped-up drain in the bathroom. The techs were professional and they took care of the issues. But I had to call the tech who fixed the AC because a couple of weeks after he left, the system did the same thing again. He had to come back and replace the pipe instead of just unclogging it. I'm pleased with American Home Shield. With them, there are expenses that I wouldn’t have to pay out of pocket.

So far, the service of AHS has been good. Everybody should have AHS because you never know when something's gonna go bad in your home. For my recent claim, my washer and my refrigerator went out. The techs fixed it.