American Home Shield Reviews

American Home Shield has been around the longest and I had a friend that recommended it. I've had several claims and generally, the technicians that come out are a little less skilled than if I called someone on my own, and the wait time is a little longer. I think AHS goes with less experienced technicians to save cost.

The service has been great and I like knowing that things are gonna be covered in the event that something happens and it's not something we have to dig too deep in our pockets to figure out right away. Recently, I had a claim for my garbage disposal that stopped working. The claims process was simple. Once I requested the service, it was done in two days.

I've had good luck with American Home Shield. They've been good. When our hot water heater completely went out and started leaking, submitting the claim went real simple. I went online, filed the claim, and American Home Shield took it from there. The contractor seemed reliable. They seemed to know what they were doing. The hot water heater had to be replaced and American Home Shield covered most of it. I did have to pay some out of pocket to upgrade to city codes. But they paid for the hot water heater itself. American Home Shield provides me the peace of mind that if something breaks, they're covered.

When we put in a claim, they answer it real fast. They send somebody out. They replace it if they can't fix it. It's great. The things that I had wrong, they couldn't fix. So they completely replaced it and covered it all.

The ice maker was dripping water. I contacted American Home Shield by phone and spoke to a person. The customer service experience was good. Sometimes, there's a language barrier, but I didn't experience it with this one. Having AHS is expensive but it's necessary to have some type of policy.

Technician was in my home 10 min. At 125.00 that’s 750hr fee to be told my wall unit which is part of my oven that’s it’s not covered.

AHS is easy to use. I've referred them very often through my real estate business, and I hadn't heard any negative comments back. We have a high-end stove that had heating problems. The techs were great. But the timeframe took longer 'cause the part was hard to get. It was a three-month process.

I'm new to the program, but from what I've gotten so far, it's been an easy, timely, good communication. I've got two air conditioning units, and the fan on the smaller one of the two wasn't working so it was just blowing hot air. I went online, and the American Home Shield site was very user-friendly. I enjoyed it. It was a timely input and the call back happened quickly too. I got an email on who the repair people would be and the estimated time they would get here. They didn't show up on the first appointment that was scheduled, but they were apologetic and it worked out the second time. They came out there, and they were personable and friendly. They inspected the unit, found the root cause and fixed it within an hour. It was great. That was three weeks ago, and we haven't had any issues since then. The unit is perfect. We're very thankful.

My mom is in a terrible situation with American Home Shield right now. My mom has had her refrigerator out forever and has called people out there three times. Each time they came, they give her another line of what it's gonna take. The ice maker has never been fixed. She turned in the claim and paid the deductible a year ago. For the refrigerator, she paid the deductible and the guy said it was gonna be nine months to get a part. It doesn't even make sense that they would do something like that. All her food is spoiling. She's 87 years old and has no way of storing food, so she'd have to go to the grocery store every single day to buy food.

We had a garbage disposal that decided to lock up and just quit, so I called American Home Shield. I had one number that took me to the plans program and told me that my plan had expired. I had to go through the prompts and figure out which one to put a claim in, and by the time I got through that, it took about 15 minutes. American Home Shield should make it simple and have one central answering system. Somebody else will run in the same thing, trying to figure out which phone number to call. It should be a standard prompt. If you need a plan, go to one. If you need to do a claim or follow up on one, number two. If you need to talk to a representative concerning a complaint, that would be number 3. The current prompts are not accurate enough.

I had a service request for my air conditioner that went out. American Home Shield texted me and told me who they had appointed to come out. They gave me the phone number and the date of when they were supposed to come. So far, I've liked the contractors that have come out to do the work for me. The thing that upsets me is when I call to get service, I can't understand the people that are on the line with me a lot of times. If American Home Shield would hire people that I could understand, I would be a lot happier. Also, I have called and told them many times that my address is not apartment **, it's space **. I live in a mobile home and they have not changed it yet. That's aggravating to me that they don't do what I ask them to do as far as my address.

The transactions are self-explanatory and American Home Shield provides the step-by-step process that you need. Recently, the air conditioning unit upstairs was not cooling. The communication was great as to who was coming and what time they were coming. There was confusion with the way it was submitted at first, but it ended up being very good. The company that came out the second time did a thorough assessment of what was wrong. They said the unit was bad. They replaced the unit and the concrete path that it was on. They were very timely and efficient in what they did. I would recommend having American Home Shield's services. We've had them previously then we moved so we had a lapse in coverage. Then we renewed again. My friends have them and they love them too.

I had a problem with the heating and air conditioning and American Home Shield satisfied my claim wonderfully. I'm very happy. They were more than willing to get it done ASAP for me. Their customer service is wonderful. I spent my career not only owning my little business, but also working for Merrill Lynch for 25 years, and I've never had a bad customer experience with them. If there is an issue with one of the service technicians, American Home Shield is more than willing to get that immediately taken care of. I had a service on my gas range that I had had a spill and could not take apart the glass door myself. American Home Shield sent someone out but he was crabby. He was the owner of company and was not happy that he was the one having to be out servicing any call, let alone just mine. But he did the job and had to redo it while he was here. I asked him if there was a problem, and he told me the glass was put in wrong.

I've called American Home Shield three years in a row because my air conditioning kept going out, and they kept sending people. Each time, I had to pay the $100 deductible. The first year, it was I didn't have enough Freon in my air conditioning, so I had to pay out of pocket for a bunch of Freon at $250, then it was fine. The next year, I called them for the exact same thing again. They sent out another guy, and I was told I needed a new furnace. It cost me $960 to have the new furnace put in. This year, my air conditioning totally went out and I called them again. They sent another guy, and he found the leak which fixed the problem. They had to replace my air conditioner, and that cost me $2,600.

I had a leak in my kitchen ceiling. The plumber was waiting for American Home Shield to approve whatever they needed to do. My ceiling was open for quite a long time waiting for them to make a decision as to whether or not they were going to cover it. Ultimately, they made that decision. In the meantime, every time the air would come on, I'd have insulation blowing in my kitchen and I didn't like that. I figured out a way to put plastic over and tape it up to try to keep all that from spreading through the house. Then J & M came out to close the opening from where the plumber had to get into the ceiling and repair the problem. They were there when they said they were coming and did what they needed to do. I'm satisfied with what they've done. I just need to find somebody now to do the finishing work. Someone has to come out and lightly sand it and paint my ceiling. I have not heard from American Home Shield regarding that.

I had a leak underneath my sink. I contacted AHS to get a plumber out. The water damage was so bad so the plumber got a water restoration company out. They tore out my entire kitchen. My experience with the techs was good up until two weeks ago. I needed the plumber to do something and he didn't wanna come out. He said he could tell by just pictures. I sent him pictures but he never got back to me nor did he make a report. I have been bothering him, the office, to try and get this report to my insurance. But other than that everything has been very fast and accurate. I look forward to continuing to work with AHS and keep my appliances and everything up and running.

Most of the time, I entered the requests on American Home Shield's website. It's very user-friendly. Once I called somebody and it was fine. And all the people that they've put me in contact with have always been good. I've used them four times, once for big stuff like the air conditioner, and everything was good. I had a contractor come out to look at some leaky faucets. The tech was good, friendly, and professional. He gave a lot of extra advice that he wasn't obligated to give. And he fixed all the stuff.

I have an electrical problem related to wiring around the transformer or in the walls. Certain rooms lose power randomly. Breaker switches are all on. My handyman said it is probably a wiring problem and it could cause in a fire in the walls and be life-threatening. I didn't even feel safe sleeping here last night. I paid $85 online last night to open a work request. American Home Shield assigned me someone who had 1 star review everywhere, including BBB.

I recommend AHS to everybody. They're awesome.

What needed fixing has been repaired, but I had to do it at my expense. So, I'm waiting on this to be settled with American Home Shield. They have all the information. They were slow getting around to doing the work. I have to wait a few days. Also, I don't know why they have gone up so high on one of my accounts. I have two accounts, one here and one in another state. And for this year, they went up almost $30 each month on my account. I've been considering getting another service. As far as contractors, I felt the last one I had was capable and willing to do the job. I had no problems with him.

American Home Shield's services were comprehensive and they were affordable. They're not affordable now. The yearly costs now are too high. But they have serviced me well over the years when I had many issues. They were professional, reputable, and took care of things. Recently, the upstairs AC unit wasn't cooling. I made the call with AHS and the customer service person picked up and put through the request for me. I received a text message regarding that and that the contractor would contact me within 48 hours. They came to the door, identified themselves that I put in a request for service and that they understood it was my AC unit and where was the unit located. The problem was an automatic shutoff valve regarding the drainage or the pan. It collected water. And in order to prevent it continuing to run and have water damage, the unit automatically shuts off if there's a problem. So, they had to clean out the lines. The AC works perfectly now.

My toilet kept on backing up. I paid American Home Shield $100 to send someone out, and they fixed the problem. The website is easy to use. I just click on whatever my error is, like if I try to claim like it's underneath my coverage and explain the issue and they say, "Someone will follow up with you shortly." And someone either called, emailed or texted me from whatever agency AHS decided to dispatch to help me out. The contractor repaired all my toilets and got me brand-new ones for free. That was great. The plumber knew a lot about what was wrong. He made a plan to follow back up and fix the situation, and he did.

American Home Shield sent out a contractor to repair an old house fan in the attic. They were there for 15 minutes. It was professional.

My experience overall has been good. One of the frustrations with plans like American Home Shield is that you get the impression rather quickly that, you don't want anything to break. And if it does, you better hope it's cheap because AHS would toss it back to you. I haven't had many of those situations. But I had one a few years ago where I had a water heater go out. I called AHS, like I always do. They sent out a technician, and it was a $1,500 bill. I asked what the deal was. They said, "We can tell that you tampered with this. You've worked on this before." But I haven't. That was a stinging sensation. I'm barely able to work underneath my sink, much less a water heater. You have gas and hot water combined. I stay away from that. But beyond that, I'm very thankful that AHS is there.

I got a problem before with my AC unit. I did a claim to American Home Shield. The technician who came out was good. He was knowledgeable about what he was doing.

I had to have my dishwasher and refrigerator handles repaired. Even though they were separate appliances, American Home Shield put both in one service call. AHS made me pay the deductible before they sent someone. So, I paid the $75 deductible when I made the claim and that was it. They said, "We're gonna get somebody to get in touch with you, and it could take up to a certain amount of time." I heard from the company they put me with that day. They came on time like they said they would. The gentleman was very kind. He couldn't fix the dishwasher. I tried to super glue the handle, but it didn't hold. So, I ruined it by super gluing it. The contractor had to order me a new part. And that was in quickly. They came back. It was a positive experience. I would recommend AHS.

I joined American Home Shield, and they declined everything that started breaking down in my home. They didn't cover my AC unit and my septic pump. Someone came out, took pictures, and then he was like, "We'll get back with you," and they came back and said, "Hey, oh, they don't cover that." I was under the assumption that it was covered. I thought from buying the 94.99, I was covered. That's the top-of-the-line, but it's not the case.

When I call for service, we got to argue, and we got to decide, "Am I going to be approved? Is it gonna be approved?" One year I filed for my icemaker, and they called it a standalone icemaker. I got the icemaker that you buy from the store, you put it on your countertop, plug it in the wall. They said that it's a standalone. But my claim was denied. So, I went and bought another one.

American Home Shield did a routine check on my air conditioning and that went well. The man said something alarming, which was that I was low in Freon. I looked it up and he was right. I called American Home Shield and inquired about that. I have an older model air conditioner. American Home Shield was going to the only people that could get the Freon but didn't know how long they were gonna be getting it from this day forward. They were trying to estimate how much it was gonna cost to replace my air conditioner.

For the most part, my experience with American Home Shield has been okay. I've had an electrician come out twice. I've done it in the course of 30 days. Then it's a new claim, and I paid for it twice and this problem still exists. So, it is frustrating. As far as the customer service reps, it's hard to get one because you get the sales thing. They've contracted so many "agents". So, when you call somebody, you don't know if they're a company rep or agent trying to sell you something. I'd like to have actual people, and not salespeople every time I call.

I emailed American Home Shield and they sent a technician. He was rude and chastising me about the air conditioner. He was complaining about dust. I told him that the last technician that serviced it didn’t mention any of it. He said he was seeing the notes. If the first technician comes out and tells me to do something as a preventive measure, then I'll take it into consideration and do as best as I can. I didn’t need to be condescended by a technician. If you're a technician, you come work. That's what you get paid for. If you unclog drains, you don't complain about it being clogged up. He was doing that and I decided not to tell him anything. I needed my air conditioner working. He left but I got an email saying the job is complete. So I called American Home Shield and they said I’m still waiting on a part. Their email department don't talk to the people that talk to people.

The experience with American Home Shield was good because I was able to make my claims online. It was very expedient. I didn't have to wait online to call someone and wait for them to answer. I can schedule and make my payment with the tools accessible online and then probably within a day, I'm receiving a call back of who's gonna come out and take a look at the problem. I've put in three claims so far. Things happen at the wrong time so being a homeowner, make sure that you have something in place. To have something behind the scenes working for you so you won't have to be stressing out about huge problems that can occur in your home is great. Especially me since I'm the woman of the house and I take care of everything. That takes a lot of stress off of me because I have to try to find contractors on my own and trust people and it being reputable. So, that's good.

I like American Home Shield. My experience with them is the best. The service is very fast and professional. I had a leaking and a sink disposal problem, and everything was great. The techs had extra mind to help the customers and I appreciate it.

When I purchased the house, it was supposed to come with the warranty but the warranty company went bankrupt right exactly when I needed to get stuff done. I had American Home Shield in the past so, I went back to them. It was fantastic. I save money with having them.

The plumbing company that American Home Shield has is horrible. They came the first time and offered me some sort of change, and they cost over $300. They said I needed it and they can install it for me for this price because without it, American Home Shield would not cover anything. The issue had nothing to do with the water pressure and even someone who came to the house and looked at it stated that had nothing to do with the issue. But the techs from AHS will come to find out since they already knew that there was no water pressure valve. They came back, asking the same question and said it was not gonna be covered by American Home Shield and that they were done.

Absolutely the WORST home warranty company! My profile shows my phone number as the only number to call for updates and my wife's number was always listed as a backup. However, they NEVER call my number and constantly leave voicemail's on my wife's (who, because of work, cannot answer). I put in a work order to have my oven repaired on 22 March 23...as of 13 June 23, it has still not been completed. They had a company called HOTSHOT APPLIANCE SERVICE come do the work. Hotshot never answers the phone when I call for updates, they never return my calls, and even when AHS calls them, they don't answer or return their calls. When I call AHS, they are always apologizing for the service that I'm receiving but they never have a solution. Then I was offered a buy out for my oven of less than 1/3rd of the cost to buy a new one. What in the world?

I had my dryer fixed a couple of weeks ago. The tech was really nice and he seemed like he had been doing it for a really long time. However, sometimes the companies take a week before they even call me back. When they come out, most of them look like crackheads. I don't even wanna trust them to come to my house. They're like some mom-and-pop companies, never heard of before, and when you go on Yelp and look at their reviews, they all have horrible reviews. AHS doesn't work with companies that look like they're proficient in what they do.

The air conditioner was leaking. It was shooting out water. The techs were great. They explained everything and said if I had any problems to let them know. Everything is great now.

I like everything about AHS. They're a good company. They're prompt with their services. The companies they work for are good. I've recommended AHS.

My refrigerator had gone out. It was causing a surge in my house. They sent someone out to take a look at that. It ultimately had to be replaced. Also, for the dishwasher, they had to get a new motor in it.

I filed a bunch of claims with AHS. I've had snags. But things were fixed.

On May 9th I requested service for my garage door. It is still not working 34 days later. This is absolutely ridiculous. The contractor came to my house on May 14th. Said a part would need to be ordered. Then I didn't hear from him again for over 2 weeks. I tried to contact him and nothing. I called AHS and the first lady hung up on me after she started talking about a patient and hospital and got flustered. I can only assume she forgot what call she was on and chose to just hang up. The next lady said she would call the company and put me on hold. Came back and said she had contacted them and the part would be in June 5th. I knew that was a complete lie. Finally days later I was able to contact the contractor and found out that AHS had indeed lied. He already had the part in and hadn't talked to them. (Said, "Oh yeah that part is right here. Who are you? Where do you live?" Ugh!!!!)

American Home Shield is doing great. The reps were good, professional, and efficient. I posted claims for plumbing and the garage door opener, and they helped me out with that. The techs fixed the issues the same day. They did it so quickly.

For the basic services that American Home Shield provides, they have a good service. But they have some issues with resolving issues when the vendor doesn't complete the work. They have this link where people can do service requests. They notify me that a service provider would contact me, and that the service provider that was assigned to do the service has been identified, and AHS would provide the name of the person and that of the company that would do the work usually by email or a combination email and text.

My air conditioner stopped performing and cooling at certain temperatures. It was an indication that something was going wrong. We got to it before the summer got too hot. I filed a claim with American Home Shield online and they responded with a contractor. There were multiple calls on this. This took longer than it should have. I should have learned better. On the first call, the contractor came out and did a quick assessment, but realized that they weren't qualified to work on the system we had. They went back and reported that up to American Home Shield. Immediately, they had somebody else come out. It was within a day or so. The next company did a review of it but their findings were not sufficient for what I thought. Home Shield first declined the request and they said I could appeal it and have another contractor come out.

We had a frree HVAC tune-up through American Home Shield that we did on a property. We went on their website and did the claim online. It was very easy. You just click submit a claim, and then choose your category, and then you can pay for it by credit card or you can wait to pay the vendor. They also email you who the assigned person is, and the company name and phone number. Then you either call them to schedule or they'll call you and you talk to them. When I called to schedule the service, the contractor called me when they were on the way that day, and then I met the guy at the house. The contractors of American Home Shield tend to respond pretty quickly. We're not waiting lots of days for them to come out for their first visit. So that's been fine. Overall, American Home Shield is responsive and their website is easy to use. We've used a couple of different home warranty companies, but they're one of the companies we prefer.

To submit a claim, I just send in a request to American Home Shield that I need service and it's incredibly easy. I pick my appliance and then, they start texting me that someone's gonna be there. I get the name of the contractor and their phone number. Sometimes, the AHS rep will even update me on parts that are getting dispatched to me. They're good about letting me know each step, when everything is gonna happen and when people are gonna be here.

As far as submitting a claim or requesting service, it's simple. It only takes a few minutes. Since we've had the policy, we've had a couple of things. The ice maker on our refrigerator went out. Someone came out, and in a few days, they managed to get the parts that were needed, and came back and fixed it. Last week, dryer still worked properly, but it made a lot of terrible noise. We called American Home Shield and they sent a technician out immediately. He was able to determine what was wrong and made the repairs while he was here. Those all went well. We have the usual peace of mind if stuff breaks.

When things need to be done, there’s usually a fee that goes with it. If it’s $100, I can work with it. You don’t have to be overly alarmed. But if it’s $1,000, $2,000, or $5,000, then you up a creek. When anything happens, I always call American Home Shield and it's usually $100, $75. I have more than one property with them. The fee takes care of most everything most of the time. Every once in a while, I had to pay extra like with the furnace.

American Home Shield is great. I love the service so far. I had something with my AC, something with the dryer and the washer, and with my pool pump. The claims process was really convenient. It was on my portal. It told me the company that would come out, their contact information, and then that the company would reach out to me to schedule. So, that's what I really liked about it. The repairs were covered. AHS was fast and responsive.

Recently had a Service request for three items in the kitchen. Service provider fixed two of the items and not the third which was a Dacor range hood. Was being charge two service calls of $125 each for the third item. Tried to call customer service and got representatives from South America and Indonesia. Could not understand either. Refused to send me to a rep in the U.S. Since I have the Platinum Service should only pay a $100 for each Service Call according to their current plan. However as noted above I am paying $125 for each Service Call.

American Home Shield has taken good care of me. I'm happy with them. Sometimes, it's frustrating trying to get in-touch. But the majority of vendors they send out are very good. Some of them, I would never let in my house again. When they send the report in, it was always something different than they told me. Other than that, AHS follows through with what they say they would do.

I purchased a house last year so I wanted to make sure I was covered. I chose American Home Shield from the feedback I got from clients. When my HVAC was leaking, I submitted a claim online. I waited for the contractor, All American Services of Georgia, to reach out to me. It was a weekend so they didn't reach out to me until that Monday. They were then out on a Thursday. The tech made the repair and he was in my home for less than an hour. He explained everything to me such as why the HVAC was leaking. He showed me what he did in regard to the repair. He also explained what I could do to prevent any future leaks. He had a great professional demeanor and everything was on point. I haven't had any issues since.

Having American Home Shield, I like that when something breaks, I have to just go to one area, and I can find a good company or person to fix something. I don't have to guess if it's gonna be good quality work. The most recent claim was for my refrigerator, and the tech thought he had fixed it. I went back to American Home Shield to let them know. They reopened it. Then the tech called me and he listened to what I was finding, and what me and my husband figured out. Then he came back and re-diagnosed it. He said that he was able to finally complete the repair. I like that he listened, and he didn't get irritated that my appliance still wasn't broken, even though he believed that it was fixed when he left. With my dishwasher, we used the same guy that came out for the fridge, and everything was fine.

I've been trying to get a claim today. But when I tried to call back the vendor, I left a couple voicemails, and they didn't answer. I couldn't schedule an appointment. It's hit or miss. Other than that, American Home Shield takes a lot of headaches off and it saves me a lot of money. The first vendor they sent out wasn't very good. They tried to scam me out of money. They said that there was a problem when there wasn't a problem.

So far, so good. We're trying to work out some bugs, but in general, I'm happy with American Home Shield's response time and the work I'm getting completed. They're sending licensed technicians to do the specified work. Recently, the air conditioner went out. A contractor came out the first time but could not service it because the electric had gone out. The electric has been repaired so they were back out today to service it. They found out the condenser needs to be replaced. I'll be waiting to hear back from American Home Shield to see how the replacement is going to happen. My only concern is I'm not sure what's covered and what's not because the general rules that have been given are very vague. I'm waiting to find out if it's totally covered or if there are things in there that I'm gonna have to come out of pocket to cover.

I placed a service call with American Home Shield on May 25, 2023 at which they automatically withdrew my service fee of $100 out of my bank account. A service technician did not come out to my home until June 9, 2023 (two weeks later). During this time, I attempted to escalate the call with NO success! On June 9, the serviceman who works for The Repair Shack came out and “thought” he repaired my dryer. Hours later I decided to FINALLY wash my clothes to only discover the job was not done correctly. I called both the Repair Shack to see if someone could come out again and AHS to report the issue in hopes to get it resolved.

Their contract company & AHS A WATER SOLUTION, INC. I had multiple problems with the technician that was dispatched.

Today, I am a policy holder, however, after this experience, I can't say I will continue to be a policy holder. My A/C went out, I called AHS of which they sent out their recommended technician (Fast Response Heating & Cooling) who assessed the issue, it was determined my evaporator coil needs repaired, which is the reason for my loss of Freon. The technician departed and sent the report to AHS. The next day I received an email from AHS, stating my out-of-pocket fee is $3,236. Now this is absolutely a sticker shock! I contacted AHS whom advised they will cover the Evaporator coil but NOT the modification to bring it back to code and only $10 of the $230 per pound amount I needed for freon and other charges to bring it up to code for the repair, sounds like a equipment fee. I am shocked and disheartened at this assessment.

I had requested a service for my water heater, which was still under warranty through manufacturer a month ago. After waiting a month without hot water my case was denied since they just figured out the water heater that AHS installed itself in 2020 and still under warranty is denied and not covered by the same insurance policy used 2 years ago!!!. I had to contact the manufacturer myself and got a replacement and still they are asking for $730 for installment. Nothing is covered by this insurance company. It is scam. I had another claim for my garage door with the same denial process. Even the Garage door company told me that they make us to charge you extras.

It's easy to submit a claim, and American Home Shield has done a good job thus far. The repairs are prompt. They get right to it and it doesn't take long for somebody to contact me to set up an appointment to get the repair done. Anyone that has come to do repairs has been fine too. Recently, I had repair people come out for my washer. They came within the window that they slotted me with, but they have to order a part, so they'll be back either Wednesday or Thursday to finish the job.

It's easy to put in a problem that needs to be fixed. American Home Shield is very good about getting back to you. I can log into my account, and I have certain items that I can pick from. Our air conditioning wouldn't come on. It was something that was very simple for the fact that it had to do with our thermostat, and we thought it was a problem with our air conditioner. So, the tech remedied the situation easily. I had one problem at one time with one provider and I fired him, and AHS was okay with that. The coverage is great. It's worth the money.

I like being able to call American Home Shield and get my stuff repaired. My AC was short cycling. I called AHS. The contractor repaired the AC next day. It was easy. The techs were very nice and professional.

We had a claim for the air conditioner but there actually wasn't any issue. We just didn't know how to use it. Apparently, when you put it in cold, you have to lower the temperature for it to blow cold air. We used to increase the temperature because that's what you do in cars so we thought it would work the same way in the AC of the house. But when the guy came, he said, “Just lower the temperature and then it would blow cold air.” It was a nice and professional experience. He was also punctual.

One of the springs in the garage door was broken and I only had to pay $125 for the contractor to come. Only the motor was covered and the springs were not so I had to pay a little more. But American Home Shield covered at least. Thank God I had it. It's an old house, so AHS came to a good use. The tech was very professional and he gave me a good advice on certain things that he saw there that I should have in mind.

I like that AHS has a wide variety of options or coverage as far as the basic necessities that you would need when you buy a house. You can go with the maximum or you could customize it to whatever you can afford. I had one claim. The tech showed up and did the work. He gave me a rundown of, "It looks good. This was replaced not too long ago. You should be doing well."

Recently I had to get my oven fixed. The techs before had to tweak the door so it shut better. Now, not only is the door messed up but the bottom burner is burnt out too. I also had another claim for my HVAC unit that quit working. The tech for that was so informative and professional. I was really impressed. They to the unit back working. But I once had a terrible leak in my house and I wish I had a better liaison. They wore me down until I finally caved and gave up. I didn't. get reimbursed for a lot of expenses. My goal someday is to own some Airbnbs with my children. That would be a great asset to have.

When we have had a problem, usually, American Home Shield has been able to fix it for us. AZ came out recently for our hot water heater that was not working properly. The tech said our hot water heater is super old and there was not much he could do for it. He did say it needed to be emptied, and he showed me how to do that. He said they won't replace it unless it's leaking, and it's not leaking. It's just popping and making all these noises and burning electricity fast. It's still not working well, but it's not leaking. We did our claim online, and AHS responded very quickly.

Sometimes, American Home Shield comes up with thousands of excuses. They take care of the small stuff but I'm worried about the bigger stuff. For my washer, they said I was putting in my load the wrong way. I don't know how they know that when they've never been in the house. The washer is 22 years old. I have taken care of something if it lasted 22 years. They gave me some money but didn't give me as much as the washer was worth. Sometimes I wonder is it worth paying for. I've been paying over 20 years now and I have hardly any claims.

Everything with American Home Shield is okay except for the schedule. I'm not happy with this service because when I ask for plumbing, they would send it to me after six days, and they changed the time. What if I had a big problem in my home? If I had a lot of water in the bathroom, what would I do? I explain, but it looked like they didn't care. The first time, they gave me a time between 12:00 to 5:00. These people thought I'm homeless, I didn't have work, family, a wife, a kid to bring to school. How come I would wait for them five hours to arrive? They didn't have a specific time.

I had an air conditioner that wasn't working. The first technician came in a day but didn't want to repair it. My air conditioner is on the second story. He would have had to have leaned his ladder against my balcony which has a metal fence. He didn't wanna do that so he wanted to reschedule. I said, "We have a door from the second story. You can go through that way." He went up there and messed around for a while. It wasn't getting any power to the thermostat so it should have been a fairly simple fix. It started working. He left but the odd thing was he didn't give me any paperwork. Within 10 minutes of him leaving, it stopped working again. I called them back, and they said, "Your coils are bad. It's not covered under the warranty." I said, "What does that have to do with the thermostat not getting any power?" They said, "You'll have to call American Home Shield again."

We put in a claim for an air conditioning repair. A technician was at our home in three days but I'm not sure he took care of the issue. American Home Shield could improve on their approval process. They could also do a better job at selecting more skilled companies. They don't have the most highly skilled technicians.

I don't like American Home Shield. They oversell. The price is not equivalent to the services. They more cater to the third-party vendor than they do the customer. A lot of the customer service people don't speak very good English. It's frustrating because you have equipment that's down or an appliance that is not working and you got a battle with the language barrier. The service call now went from $75 to $100. My plan went up too. It's $759. The average person would pay the $759. But what you don't know is you can call them and negotiate that rate.

I called my claim in. Sometimes, it would take American Home Shield a minute. They would tell I could go online. This last time, we had a foreigner so I couldn't understand them well. My air wasn't working, but the contractor said it was just the circuit breaker had tripped. And he said I needed three tanks of Freon, which American Home Shield only paid $10, so I had to pay $345 out of pocket. We always have to pay out of pocket. I like the security of something major going out, I could cut the cost of it. But because I got my hot water tank, I still have to pay $600 out of pocket. Also, my payment keeps going up, so I'm paying $87 a month. And I have a $75 for every service call.

It was frustrating at the beginning. But American Home Shield has improved over the past two years. That's why I kept them. They still have more improvements to do, but they're getting there. Before, the claim process was very disorganized and no one knew exactly what was happening. Now, it's more organized and it looks like it's more in the hands of the contractor to keep me informed of what's going on and they do.

When you call American Home Shield, they more or less come on right away. You don't have to wait very long. Maybe five minutes at the most before someone comes on. But usually, it's faster than that. They give you a list of things that they do cover. It's gotta be inside the house. Nothing outside your house or in the backyard. The appointment is always the following day. You only wait one day for someone to come out.

We've been with American Home Shield for three years and I've renewed yearly up to this point. I called them to provide services to my appliances that are still under warranty. They have a portal online. The recent one was an annual AC checkup they advertised. I clicked and they followed up with they assigned that to a local technician, and they called me to schedule an appointment. They contacted me in a timely manner. They were nice and professional. The warranty gives me peace of mind. It is not cheap, but I understand the trade. If it continues to make sense, I'll purchase it again. It works, and AHS does what they say they would do. They provide timely service to all my home appliances.

When I first moved into the house, I had American Home Shield for one year for the first year we were here, and I wasn't able to renew. That second year, I had so many things that they could have covered. Time went by and I finally had enough money. I wanted to get it again because my house is a bit older. It was born in the early seventies at some point and things could go wrong. I thought it would be more, but that was my assumption. I thought it had to be all upfront and it was a lot more than it is. It's a bit more per month, but it's still very doable if you couldn't pay a year at a time. You get a discount for paying a full year at a time.

I'm a fairly new American Home Shield member, and I was highly disappointed that even though our roof is covered under the plan, they did not cover any part of it. It does not state anywhere in the agreement that we had that pre-existing conditions can't be covered. So, we got one out to do an appraisal from American Home Shield, and nothing was covered by American Home Shield as it has stated that it would for roofing. We did have a kitchen sink replaced, and that was fine. We had a ceiling fan replaced and that was okay. It's just it was the lowest quality fan that they would provide. It was interesting that if we wanted a higher quality fan, we can get it and they would just give me a credit, but then, we would have to get someone to install it.

American Home Shield's contractors have been all good, including the last one. It was a lady that fixed it. It would have cost me $1,000 to get it fixed on the open market. Also, the dishwasher wouldn’t wash. There were two occasions when technicians came out. The first came out in a week, looked at it and assessed what needed to be done. And he ordered parts. Three weeks later, the other technician came in and put the parts in. The only complaint I have is that it took a while for them to get here and get the job done. It took over a month to get it fixed. But I realized it could be a supply chain issue.

As soon as I filled the request, within five minutes, I had a response saying that American Home Shield had chosen a contractor, but they hadn't come to a schedule, but would have the contractor call me within the next 24 hours. An hour or two later, I got an email from them saying that the contractor had been scheduled. Even though they didn't call me, they scheduled it for between 8:00 and 4:00 during the day. It was very quick. The tech was a very good, young fellow. He knew what he was about and he always kept us informed. We were satisfied with everything he did. He gave us the number of keys that was agreed to and changed the locks as agreed. And everything was hunky-dory. I'm a satisfied consumer.

I had American Home Shield send a contractor to fix my outlets in the house. Half the house the outlets were not working. I went on the AHS app and it helped me pick out what I needed. It's convenient. The tech gave me a heads-up call, said, "I'll be there tomorrow," came out, took care of me, and he said, "Do you have any questions? I said, "Nope, no questions." Everything worked and that was it. The tech did some resets, connected something, changed some outlets and that was perfect. They did an awesome job. I always recommend AHS, especially if people are buying a house.

My most recent claim with American Home Shield was for the air conditioner. The technician came out, and he was right on it. He pulled out his meter right away and checked the power supply for the thermostat. My thermostat was dead. He opened up the panel for the air conditioner and said, "There's no power coming into it." So, I went downstairs. The breaker was shut leading to the relay, and the relay had control power so it was still showing an orange light like everything else did. I said, "Well, let me cycle the power." So, I turned it off and waited 10 seconds, and turned it back on. After 10 minutes, the relay clicked and everything came back. So, it wasn't anything broken with the AC, even though in the past they have come out.

I call when I submit claims and go through their automated system, which is easy. Then, they text that I have a contractor scheduled. Recently, my garbage disposal quit working. I had tried the reset button and that didn't work. I had a tech come out and he showed me how to get a cheap tool that I ordered from Amazon now so I'll have it next time. But the air conditioning people that they send out are horrible. I ended up just calling my own air conditioner person to check my system. Other than that, AHS is good. They cover quite a few things in the house and I've never had a problem getting somebody out to service anything.

I had an issue with my AC unit and the technician from Coaches HVAC ExtraordinAIR came out and was very professional and helpful. I also had a Google Nest thermostat that had been replaced in November and I had issues with that because I have learning issues with that. After he fixed what he really came out for, he took the time out to walk me through the steps of the Google Nest service app so I was able to use that properly. I'm extremely pleased with the company.

I have an older Logitech surround sound system that stopped working and I submitted a request for that. AHS approved me going to a qualified repair shop to get it done and it took a while for the repair shop to get it done. But it cost me the $100 standard deductible, which saved me several hundred dollars to get the stereo system repaired so I was very pleased. Another claim was for an electric oven that's 20 years old or so. It stopped working last year so I called and AHS sent out an electrician who wasn't able to repair it immediately. But he took the control panel away and, a week later, he was able to return with a repaired control panel and put it back in place. We were out of our electric double oven for about a week but again, it cost me $100 and it would have been in the range of $300 to $400 if I had to get it repaired myself.

South Placer Heating and Air came out for an air conditioner claim. There is a part needed that they called me for today and they said that they're gonna charge $230. That part is something around $40 and installing it is not a big deal.

Been with AHS 20+ years. The last few years quality of work lacks and how quickly they send someone out to help is horrible. Taking care of my wife with dementia, 100 degrees, NO AC, and AHS can’t get someone out for 3 days!

We weren't getting cold air, but the contractor that came out got it figured out pretty quick. We called on Friday and they were there on Tuesday because they were closed over the weekend. The technician was really good. He was really honest and worked really quickly and accommodated us. We had a sleeping baby and he accommodated for that and he was quiet. Putting in a request to American Home Shield was very easy and straightforward. Getting everything resolved was super easy too.

My over-the-stove microwave was struck by lightning. I called American Home Shield and they sent someone out to me as soon as they could. It took about two days and the guy came out. He assessed the problem and I ended up getting a new microwave because the repair cost just as much as it would be to get a new microwave. American Home Shield sent me a list of microwaves and I picked it out. Then it took about a week to have it put in. The contractor was professional. They installed my microwave and then they took away the old one. They were very nice guys.

Submitting a service request was great. I had four problems with my home and I paid 100 bucks and they came in and took care of them. Recently I had an electrical claim and the tech Jason was awesome. Get the home warranty.

They're always prompt and very quick to get somebody out here. They follow through on what they tell you and that's great customer service. I've recommended AHS to all my family and friends. For my washer claim, I had a part that needed to be replaced and they had to find it because it was an old washer. But they finally found the part and the tech came back out. The guy that fixed it was really reliable. He was a good guy.

Recently, I had a faucet leak that I had refixed. The tech came the same day. Some of AHS's contractors have been subpar. But 70% of them have been good and their reps are good as well. AHS should scrutinize more of their vendors that they hire. 'Cause when I go on the Better Business Bureau, some of them have not real good reviews. I called them out on that a couple times and they just said that if there are any issues with the current vendor, then we can always get a second opinion from another vendor that they have for my area.

American Home Shield sent Ronnie Jones Air for our AC unit. We were trying to cool down the house on a particular warm day, which we haven't had. The tech came over and he said it was a simple fuse. He replaced it and it's running fine. He was early. He called and said that he had finished the previous job and he was running ahead of time and he said, "Do you have any problem with me coming earlier?" I said, "Absolutely not." So, he did. Overall, there is a benefit for having this home warranty with anyone. When something breaks down and you pay the fee and they find that it's an issue or a problem, normally, it's taken care of and there's no further cost from the consumer. So, it's is a good deal.

My air conditioner wasn't working and it took a couple of days for the techs to come out. But the guy that came out was very knowledgeable and he fixed the problem right then. We were very happy about that.

I had a spare refrigerator that was accumulating water in one of the produce drawers, as well as ice on the floor below it. The technician came over here and figured out the problem. He buttoned it up and it's been fine since.

For my electrical problem, the tech was very knowledgeable and he explained everything to us. He found out where the electrical problem was. It was an outlet. I had an excellent experience with him. I would recommend AHS to anyone. They treated me really well.

I called to get maintenance on my air conditioner to see if everything would run okay because I haven't run it this year, and it went fine. It needed a part, and the repair was done the same day. The tech American Home Shield subcontracted was super nice and informative. So far, I haven't had any issues with American Home Shield other than a few months back, the price went up and no one told me. I wasn't happy about it.

AHS is really easy to use and they have a fast process. Comfort First Heating and Cooling came out for my AC claim and they were super positive, very nice and on time. They were professional. Parts didn't take that long to come through. I would use them again.

The toilet at my rental kept running. The tech fixed the sink where the water was regularly running. So the tech replaced the faucet. He said he also fixed something down the bottom of the toilet back in the part where you flush the toilet and it just runs. So, I got the guy that rents the room from me to turn the water off down there so it wouldn't keep running. The tech was friendly and professional. AHS is okay but I don't like it now because my bills are going up. Every year they go up and now it's over $100-some. When I first got it, all I paid was $50-something a month for it. I gotta find something else now. It's ridiculous.

I love American Home Shield because when I need a repair done, they send somebody out to fix the problem and I don't have to run around looking for a repair person myself. I've had my pool pump redone by them and I also had a refrigerator claim. The service has been great, and I'm happy.

I’m a huge American Home Shield fan. When I bought my very first house, I was 24 years old. My real estate agent gave me a free year, and I may have missed a year or two, but I've been with American Home Shield for 25-plus years. They've been really good to us. The only thing that is a bit aggravating with them is when I have to call them, I better have 30 minutes set aside because I'm on hold forever. The online is a very easy process though. I've had times where I've been aggravated as well, but more times than not, if something is broken, they take care of it. If it's legitimate in the contract, they fix it.

American Home Shield is there when we need them, and the biggest thing is savings when something happens. However, we've been offered some contractors who never returned our calls. We also talked with some and found out that there were other steps we had to go through first. We've had different relationships with each. We are going through some things right now trying to get a roof job done. Some shingles were torn off our house, and we were hoping to get that taken care of before the deluges come. We called American Home Shield, and they told us what to do.

Every year, I've had to call American Home Shield to have someone come out to service our air conditioner, because for whatever reason, it doesn't work right. I have not had a horrible experience, but I'm starting to question the contractors that they use because I should not have to have someone come out every year for the same problem.

We needed a faucet repair and the first guy that AHS sent out was okay, but the thing was done incorrectly. So, we had to send for another one and they came out and fixed it. Also, we had to call AHS eight times to get the proper information.

I don't use American Home Shield very often, and like any other insurance, it's a waste of money until it's not. If there's something big, it'll be a savings. One time, I had an electrical issue with a 220 outlet and it took four days for someone to come. They gave me the option of one or two days, but it wasn't gonna be until Monday. There was a short and the repair people replaced the outlet.

Besides finding information and purchasing, I had two experiences with American Home Shield. We've had two repairs for our house, and they came in, repaired and fixed it in a quick way. The first repair man was not so good and I wasn't too happy with it, but I never provided feedback back to American Home Shield. On the other hand, the other two repair people that I've had were great. They were on time and courteous. Overall, having a warranty on the home helps to offset the cost of life in general. They could reduce the service call cost though.

There are a lot of different companies to choose from and it's confusing to compare them. I work in part as a Realtor and I deal with home warranties in a professional context and still found it difficult to be a shopper and look to buy one for myself. I wound up choosing American Home Shield and I've had them for two years. I've had one claim and I was disappointed in the outcome. They said they carried a wide range of products so that if I had a breakdown of something and it had to be replaced, it would be replaced with something comparable. The item that broke was my front loader washer and they offered me three other kinds of washing machines, but none of them were front loaders, which I'm not sure in what universe that would be comparable.

The repair people came within a business day or two after I put in the request. The fan motor on my AC must have fell off a little, so they had to reposition it then screw it back in. With American Home Shield, I like the security of having someone to contact when unexpected issues pop up.

We had a leaky faucet throughout the house. So, we had someone come out to do a check to see if there was an issue with just the faucet or if it was a bigger issue. I did the claim online, and in 72 hours, someone came out. It was quick. The issue was just a leaky faucet and they needed to replace something in the faucet to keep it from leaking. All in all, I like the speediness of the response that I got and the contractor that American Home Shield sent out was topnotch. I've had home warranties before, and they are one of the better options. It's expensive, but so is everything else, so to me, it's priced correctly.

I've got multiple rental properties, and with American Home Shield, I don't have to worry about finding a contractor when something goes wrong. I just call them and they can take care of everything. The claims process is simple and seamless, and the service has been good. I recently had a claim for a water heater at one of my rental properties, and while AHS did not cover everything, the covered the majority of it. We had to replace the water heater. I'd recommend people to get American Home Shield if their home is getting older and stuff are starting to break down.

American Home Shield is an insurance, so it covers whatever goes wrong, hopefully. Their repair people are from local companies and they usually call and let me know when they're gonna be showing up. So far, so good. When my washer stopped working, they had Sears come out and they fixed the motor.

I've always had great luck with American Home Shield. I liked the service. I've had them for about seven years, but I'm not using them anymore. Their price got ridiculous. Their premium jacked up on me $500 in two years. I can't afford this $1,300 for a premium. So, I'll be checking with somebody else. The claims process was easy to do. The only problem I have with them is there's no way to talk to anybody on the phone. I have no phone number if there's a problem. Everything is done online except for when they send you the bill. For the most part, the techs are qualified. They get here on time. They're usually friendly and the job gets done.

The thermal expansion tank sprung a leak, and I put in the ticket to American Home Shield on Sunday night. On Monday morning I got a call, and they said, "We can be there before noon," and I said, "Great, see you then." They came out. It was great. The technician was very friendly. He was very professional. He got in and I asked a couple of questions, and he explained everything. Everything is good.

I like the satisfaction of knowing that American Home Shield is there to help us when we have problems. The wife would call the 1-800 number, and we would have to make the payment of $100, and somebody would come online and talk to us and find out what the problem is. We would submit the claim, and AHS would get a hold of a contractor in our area. They would reach out to AHS, and either accept our claim, or if they deny it, they would find another person to come out. And they would say, “Okay. Your contractor has been reached. They'll reach out to you within 24 hours to touch base with you to come and check you out.” We had an older washer. Something was loose in there and it caused the motor to go out. The contractor ordered the new parts and got it working for my wife again.

My experience with American Home Shield recently has been okay because I threatened to leave all the time. They're not good. One of their biggest faults which makes me wanna leave every year is that if you have a problem, their frontline people can't help you. They give you the wrong information. They're reluctant to do anything. They're outsourced to foreign countries and you can barely understand what they're talking about. They don't understand what you're talking about. They don't have good answers for you and there are too many steps.

American Home Shield's service is okay once you get finally past the initial process. You very seldom get an American rep so it's hard to understand and relay what your reason of calling is. There was a claim I did for an air conditioner service and American Home Shield kept sending the same contractor three times. That contractor doesn't even come to my area. I had to make five phone calls just to finally get somebody out.

Having a home warranty policy with American Home Shield is a good deal. $75 every time the contractor comes out is good. And when I call AHS, they answer me right offhand. They always call me back the same day, have the people call me back the same day about when they would come out. The techs are good.

The gasket when you shut the drawer so the cold air doesn't get out and warm air doesn't get in was loose and it was misaligned, and so everything that was in the freezer thawed out. So, we made a claim to American Home Shield. Their procedure is you make a claim, they deduct the deductible, which in my case is $100, and then they turn that over as a service request to the appropriate entity, and in this case, it was Aurora Appliance Repair. The guy came out and he looked at it, and he said that he needed to order a new gasket. So, he ordered the new gasket and he scheduled a time with me when the new gasket was in to come out and put it in, and he did.

I like American Home Shield. The guys they sent the last few times have been great. They were helpful. AHS is worth having. I'm gonna keep having it. It gives peace of mind.

I call American Home Shield to submit claims. They acknowledge it with an email. They tell me by email who would call and who was the assigned contractor. And the contractors so far that they sent out have always been very nice, good, and quick. I had a plumbing issue with a spigot. AHS didn't cover the replacement of the spigot but they covered the repair that was needed to go through the dry wall the plumber had to do in order to get to the spigot.

My water heater broke. The top valving started leaking, and it shut off. I was able to get the claim through. American Home Shield got people out. It was a great experience. They covered a decent chunk of it, and it was very pleasant. I've had to replace water heaters before, and it can get pretty expensive. They covered probably half of it, which is great. The valve and everything got replaced, and they added shut-off. The initial estimate was only a couple of days. It did take a few days to get it done, but I'm in Fort Smith and there aren't that many technicians around. It was a couple hour process to get in and check it all out and make sure there wasn't any horrible behind the scenes.

Epic Heating and Air came out when my air conditioner wasn't working. My appointment was for a certain hour and they were here five minutes after the first part of it. The tech, Dennis, was extremely professional. He found that the person who had done the repair on the furnace last fall hooked up the low blow for the air conditioners. Dennis exchanged it and put in the high blow and the air conditioner worked fine. He was very quick and knowledgeable. If we ever have Epic again, I would like him to be the one to come. Also, we've been pleased with how fast American Home Shield comes.

American Home Shield's portal is easy to work with. Just click a few buttons. Two of the toilets didn't work. They have not been used, so they had calcified, and the contractor had to come out and repair the inside. They showed up, saw this was going on, repaired it in half an hour. It went great.

I went on the American Home Shield website, put down I had a plumbing problem, and requested a technician. AHS did the work within a day. Once I've been assigned a company, I would call them up. Because sometimes the assigned companies could be a little slow by a day or two. The contractor set me up for a visit a few days later. The technician showed up, fixed the problem and left. The copay is $125 every time I get a serviceman, and that's high. But AHS is easy to work with.

Recently, our pump went out on our pool. The contractor looked at the pump and it was older. It couldn't be fixed. So, they contacted American Home Shield and ended up putting a new pump on. Everything works. I like having to worry about finding somebody to repair something.

The dishwasher was not properly cleaning the dishes. It seemed like something was locked in it. The technician came out and was able to see that the little dowel within the dishwasher was stuck. So, it was an easy fix. It's working fine now. I would let my friends know that American Home Shield is a warranty that can assist with appliances. No matter the dates in your home, they would be able to assist with qualified technicians.

They give a window from 10:00 AM to 2:00 PM or 3:00 PM but I have to go to work and to wait for them for four hours or five hours is a little bit difficult. But if there is a possibility to do one hour windows for example, between 8:00 to 9:00, at least, I can take permission from my supervisor. I can try to accommodate. They said they will give us a notice of half an hour so we can check otherwise if it's okay. One time, I had an appointment for my AC and the tech gave me half an hour earlier in notification text. I didn't receive that text and when he reached, he called me. I told him I was a little bit far away and asked him to wait 10 minutes. But I couldn't make it and I asked if he could make it another 10 minutes. He could not and he told me I need to make another appointment. I couldn't make it and I was trying to call American Home Shield for another appointment.

My AC and heater were out of commission, so I called American Home Shield. The contractor came out and did it. Come to find out, the fan was left on. That is what the problem was. The tech set it off. Everything was normal. It was all my mistake. It cost a lot of money just to find out I left the fan on. But it was quick. The tech was good at what he did. He was very knowledgeable. I was very impressed with that.

American Home Shield is timely most of the time. Sometimes, there are snafus when they're not as as timely as they could be, but they're timely and the people they send are good. We had a garage door repaired just a couple of weeks ago and before that, our microwave. The claims process is very easy. I have to pay my co-pay when the person comes. Having AHS makes life very easy.

I'm happy with American Home Shield. I wish I had them for years. I saw an ad on TV for a $15 a month special. My son has had a different company, and he had trouble with it. He said the air conditioner went out and it took two weeks for them to call back. I thought if I had a problem like that, I couldn't wait two weeks. I'm old, and I can't handle heat. But for the price, I would give it a try. So, I went ahead and ordered it. I had a plumbing issue. American Home Shield called back instantly and had someone scheduled the next day. I was very pleased with them.

We've had a very positive experience with American Home Shield. I've had three claims altogether. One was a few months ago, and it was really great. The guy who came out was wonderful. Then, we had two recently, and American Home Shield was very good to get somebody to call us within 24 hours and come out. The customer service reps have been very diligent about getting people out, and they've been very pleasant on the phone with us. So, I would definitely refer somebody to them. We've had several problems and to have an electrician come out on our own for the appliances or our furnace would have been very expensive. Whereas with AHS, we just pay $125, and they have the person come out. I wouldn't know who to call, and the people they sent out have been very professional.

I like having American Home Shield and they have done a great job. However, I thought the contractor sent by AHS would be able to tell me why I had a crack at the bottom of my shower that created a water damage under the flooring of my shower. But they were a regular plumbing company and they had nothing to do with anything. They said that AHS gave somebody else to handle something and I was told that it wasn't covered. So, I just said, "To hell with it," and I paid to have my problem fixed. I don't know why AHS sent that particular company out. I would love to get my $100 back, but I assume they ate that up. But AHS put a new dishwasher in. I was very pleased with how fast they handled that. I was also very pleased with the people that AHS sent out for the garage door and that got fixed.

I had a leak from a pipe. I called American Home Shield. Most of the time when I call, it'll ring a few times. You're gonna end up getting the automated system. I like to talk to a rep, so I don't like to talk to the automatic thing. So, I let it go through their spiel, and then I ask for the rep. Then I get a rep. They give me the name of the person coming out and the phone number. They would send me an email and all that good stuff. Sometimes, you’d get a picture of the person that’s showing up. I've not had any problem with any contractor. My problem is sometimes they weren't that sure when they're gonna show.

American Home Shield is a good company. Recently, the broiler's element and the dishwasher's motor went out. I submitted my claim online and was notified promptly who the vendor would be to repair them. A lot of times I would call. When I find out who it is, I would call them and get the appointment set up because sometimes they wouldn't call back quickly. The recent tech was a young, very personable and professional man. He diagnosed everything. He told us what was wrong. The parts had to be ordered. But he came back within a week and repaired. When he repaired the dishwasher, he looked at the broiler element. He came back in a few days with a new broiler element. He took care of the problems.

Some of the technicians who have come out did really well. When our hot water heater went out, a technician came out and was okay. It just took a a week for them to get the hot water heater. But they did come and replace it. Another thing is it's hard to understand what some of American Home Shield's customer service are saying. Other than that, it's been good. If American Home Shield can't fix something, they replace it. I like that. But when I have something I need to be fixed right away, it can take a week or four or five days before they get it done.

American Home Shield is having a hard time right now at keeping quality contractors. So, I've had some not so good, and I've had some that were great. Fix-It Now came out recently for a bad motor on the compressor. When I first turned the claim in, they came the next day. Then we had to wait a week for the motor to come in. Their work ethic was impressive. These boys were really nice, really smart, really courteous, and on time. AHS should get rid of the bad contractors. They've got a set of contractors that are really nice people, but they don't really know much about what they're doing. This company came out. It was on my icemaker in my refrigerator. They would try to work on it, and it wouldn't work. They'd order a part. They'd come back, and it wouldn't work. It needed this and needed that. I finally did tell American Home Shield about that. They sent the guy that's not the air conditioner guys, but is outstanding.

I love that they get back to us so soon and they send technicians that we asked for. I had a claim recently and the reps from Patriot Plumbing were fantastic. The coil went out on one of the air conditioners and with the other one, everything needed to be cleaned out -- the hoses and new filters. We only want Patriot Plumbing in the future.

For the most part, the American Home Shield works. They have their issues, but I still keep them on because it's more pros than cons. It's a good service to have to avoid any surprising big cost that I have to do to fix my home. I refer them. I just make sure that I give others that disclaimer. I had issues to do the online stuff. Because they changed the contract number every year, and I have to go in there and change it. So, I had to call AHS directly and ask one of their operators to set it up for me.

My most recent claim was for the HVAC system. A condenser broke and there was a problem with the evaporator. But AHS doesn't cover certain aspects, which seems absurd. They're very particular about it. The Freon was gone so they had me pay for it. The air conditioner worked but it was still leaking. The technician recommended replacing the condenser and evaporator and for them to come back and do everything, it took about three weeks. I had to deal with the tenant who was extremely upset because it was in the summer.

We are happy about American Home Shield. Whenever we call, they have the right person to come in and fix it. Calling is easier to explain what's going on with the thing. The reps are very nice people. They make sure that they hear what my problem is. And they immediately put a note on it, and somebody calls me. They say it's 24 to 48 hours. But normally, somebody calls me the next working day. They come and give the correct window time. They are here on time. If they said 2:00 to 4:00, they would come around 2:30. I normally ask them to call me. They do call ahead of time so I would be ready for them. They finish up the job, and just leave.

The air conditioner went out. My experience with American Home Shield when I submitted a claim was crappy, and I did away with them. They sent a technician out. This was Wednesday when I called them, and they told me they were gonna send a technician. Then, they told me who it was. After I got off the phone with them, I looked it up and the technician was coming from Montgomery. I live 120 something miles from Montgomery. So, I called AHS back and told them, "Hey, y'all ain't got anybody over here that works on air conditions for y'all? I'm right here right next to Columbus, Georgia. I can walk from my house to downtown Columbus in less than 10 minutes." They told me no and that the ticket has already been done and they had technicians over here that work for that company. I said, "Okay, fine."

My premium went up from $61 to $199, which was a lot of money to jump from one to the next. They said it was because of the technicians they gotta pay. But they always come and they never say they can't service me. It's a good protection to have and all the technicians have been pretty good.

I submitted my claim with American Home Shield for a leaky faucet online, the company called and scheduled it, and the faucet was fixed. It was easy. I like that I don't have to worry about the cost. I just pay my monthly fee.

American Home Shield normally gets somebody out there when there's a problem. But it's not always fixed. I've had the contractors out four times on the refrigerator in the last several years, and it froze back up again. But I couldn't afford to pay them another $100. The guy that came out there previously with the same company left a part off the AC on the top of the AC, and I had to call again and pay another $100. He came in and said, “I found the problem right away.” He said the part that hooks in to make the unit runs was laying on top of the AC unit. And that was Fox. So I asked, “Why would I have to pay another $100 for when it's not my fault?” AHS' rep said he would turn it over to somebody and they would get in touch with me. They sent me an email but I haven't heard from anybody. But the technician was very nice.

Submitting claims online is straightforward, although there are some options lacking. Also, everything has been positive with the contractors but there was one time, I placed the request and even before the guy came, he marked the case as closed. I submitted a refund request, but I don't know if they actually submitted the refund or not. Most recently, the sink in the bathroom was not draining properly and the technician arrived on time. He went to the chemical drain approach and did the job in less than 10 minutes. AHS is worth the money and it's peace of mind.

The only reason I'm with AHS is I got a brand-new house and I'm protecting myself from big expenses. The coil went out on one of my air conditioning systems. American Home Shield told me that would be here in four days, but it took three weeks to get it. AHS said they couldn't get it. I even offered to get it for them. Other than that, the techs were friendly.

I haven't had a problem with American Home Shield's service and I only had two issues and it's been with Myers. They've been a super company to work with. They came out recently for the garbage disposal. They had to replace it.

Since we moved in the house, we've been having problems with the air conditioner. American Home Shield has just been piecemealing it back together. We've had the issue for about four times, and every time someone comes out, we gotta give another deductible of 100 bucks. That kinda aggravates me some because they know what the problem is. They come out, the guy works with it for about a half an hour to 45 minutes, he puts on a part, and he says, "Well, you know, I could have fixed the whole thing and nobody would have to come back here for a few years, but American Home Shield doesn't work like that. They'll piecemeal the thing together until it's fixed." Meanwhile, I gotta keep paying a $100 deductible, and if it's the air conditioner, I gotta wait four days for the people to come out. The contractors are clean and nice, but they could only do what American Home Shield lets them do. I have no complaints with the contractors.

The deductible is reasonable and their service is quick. I don't have to wait months and weeks. They come and do what they say they're gonna do. I had claims for the refrigerator that was leaking from the front and the dryer that wasn't drying. I called in and talked to a customer service representative. I got through to an agent immediately, even though it said there was a 10-minute wait period. Their reps are always friendly and although sometimes, I can be rough with them, they're always nice. They sent me the contractor's name, address, and phone number and the contractor came out. The dryer is working very well now but they haven't finished the refrigerator.