American Home Shield Reviews

For the most part, my experience with American Home Shield has been okay. I've had an electrician come out twice. I've done it in the course of 30 days. Then it's a new claim, and I paid for it twice and this problem still exists. So, it is frustrating. As far as the customer service reps, it's hard to get one because you get the sales thing. They've contracted so many "agents". So, when you call somebody, you don't know if they're a company rep or agent trying to sell you something. I'd like to have actual people, and not salespeople every time I call.

I emailed American Home Shield and they sent a technician. He was rude and chastising me about the air conditioner. He was complaining about dust. I told him that the last technician that serviced it didn’t mention any of it. He said he was seeing the notes. If the first technician comes out and tells me to do something as a preventive measure, then I'll take it into consideration and do as best as I can. I didn’t need to be condescended by a technician. If you're a technician, you come work. That's what you get paid for. If you unclog drains, you don't complain about it being clogged up. He was doing that and I decided not to tell him anything. I needed my air conditioner working. He left but I got an email saying the job is complete. So I called American Home Shield and they said I’m still waiting on a part. Their email department don't talk to the people that talk to people.

The experience with American Home Shield was good because I was able to make my claims online. It was very expedient. I didn't have to wait online to call someone and wait for them to answer. I can schedule and make my payment with the tools accessible online and then probably within a day, I'm receiving a call back of who's gonna come out and take a look at the problem. I've put in three claims so far. Things happen at the wrong time so being a homeowner, make sure that you have something in place. To have something behind the scenes working for you so you won't have to be stressing out about huge problems that can occur in your home is great. Especially me since I'm the woman of the house and I take care of everything. That takes a lot of stress off of me because I have to try to find contractors on my own and trust people and it being reputable. So, that's good.

I like American Home Shield. My experience with them is the best. The service is very fast and professional. I had a leaking and a sink disposal problem, and everything was great. The techs had extra mind to help the customers and I appreciate it.

When I purchased the house, it was supposed to come with the warranty but the warranty company went bankrupt right exactly when I needed to get stuff done. I had American Home Shield in the past so, I went back to them. It was fantastic. I save money with having them.

The plumbing company that American Home Shield has is horrible. They came the first time and offered me some sort of change, and they cost over $300. They said I needed it and they can install it for me for this price because without it, American Home Shield would not cover anything. The issue had nothing to do with the water pressure and even someone who came to the house and looked at it stated that had nothing to do with the issue. But the techs from AHS will come to find out since they already knew that there was no water pressure valve. They came back, asking the same question and said it was not gonna be covered by American Home Shield and that they were done.

Absolutely the WORST home warranty company! My profile shows my phone number as the only number to call for updates and my wife's number was always listed as a backup. However, they NEVER call my number and constantly leave voicemail's on my wife's (who, because of work, cannot answer). I put in a work order to have my oven repaired on 22 March 23...as of 13 June 23, it has still not been completed. They had a company called HOTSHOT APPLIANCE SERVICE come do the work. Hotshot never answers the phone when I call for updates, they never return my calls, and even when AHS calls them, they don't answer or return their calls. When I call AHS, they are always apologizing for the service that I'm receiving but they never have a solution. Then I was offered a buy out for my oven of less than 1/3rd of the cost to buy a new one. What in the world?

I had my dryer fixed a couple of weeks ago. The tech was really nice and he seemed like he had been doing it for a really long time. However, sometimes the companies take a week before they even call me back. When they come out, most of them look like crackheads. I don't even wanna trust them to come to my house. They're like some mom-and-pop companies, never heard of before, and when you go on Yelp and look at their reviews, they all have horrible reviews. AHS doesn't work with companies that look like they're proficient in what they do.

The air conditioner was leaking. It was shooting out water. The techs were great. They explained everything and said if I had any problems to let them know. Everything is great now.

I like everything about AHS. They're a good company. They're prompt with their services. The companies they work for are good. I've recommended AHS.

My refrigerator had gone out. It was causing a surge in my house. They sent someone out to take a look at that. It ultimately had to be replaced. Also, for the dishwasher, they had to get a new motor in it.

I filed a bunch of claims with AHS. I've had snags. But things were fixed.

On May 9th I requested service for my garage door. It is still not working 34 days later. This is absolutely ridiculous. The contractor came to my house on May 14th. Said a part would need to be ordered. Then I didn't hear from him again for over 2 weeks. I tried to contact him and nothing. I called AHS and the first lady hung up on me after she started talking about a patient and hospital and got flustered. I can only assume she forgot what call she was on and chose to just hang up. The next lady said she would call the company and put me on hold. Came back and said she had contacted them and the part would be in June 5th. I knew that was a complete lie. Finally days later I was able to contact the contractor and found out that AHS had indeed lied. He already had the part in and hadn't talked to them. (Said, "Oh yeah that part is right here. Who are you? Where do you live?" Ugh!!!!)

For the basic services that American Home Shield provides, they have a good service. But they have some issues with resolving issues when the vendor doesn't complete the work. They have this link where people can do service requests. They notify me that a service provider would contact me, and that the service provider that was assigned to do the service has been identified, and AHS would provide the name of the person and that of the company that would do the work usually by email or a combination email and text.

We had a frree HVAC tune-up through American Home Shield that we did on a property. We went on their website and did the claim online. It was very easy. You just click submit a claim, and then choose your category, and then you can pay for it by credit card or you can wait to pay the vendor. They also email you who the assigned person is, and the company name and phone number. Then you either call them to schedule or they'll call you and you talk to them. When I called to schedule the service, the contractor called me when they were on the way that day, and then I met the guy at the house. The contractors of American Home Shield tend to respond pretty quickly. We're not waiting lots of days for them to come out for their first visit. So that's been fine. Overall, American Home Shield is responsive and their website is easy to use. We've used a couple of different home warranty companies, but they're one of the companies we prefer.

My air conditioner stopped performing and cooling at certain temperatures. It was an indication that something was going wrong. We got to it before the summer got too hot. I filed a claim with American Home Shield online and they responded with a contractor. There were multiple calls on this. This took longer than it should have. I should have learned better. On the first call, the contractor came out and did a quick assessment, but realized that they weren't qualified to work on the system we had. They went back and reported that up to American Home Shield. Immediately, they had somebody else come out. It was within a day or so. The next company did a review of it but their findings were not sufficient for what I thought. Home Shield first declined the request and they said I could appeal it and have another contractor come out.

American Home Shield is doing great. The reps were good, professional, and efficient. I posted claims for plumbing and the garage door opener, and they helped me out with that. The techs fixed the issues the same day. They did it so quickly.

To submit a claim, I just send in a request to American Home Shield that I need service and it's incredibly easy. I pick my appliance and then, they start texting me that someone's gonna be there. I get the name of the contractor and their phone number. Sometimes, the AHS rep will even update me on parts that are getting dispatched to me. They're good about letting me know each step, when everything is gonna happen and when people are gonna be here.

As far as submitting a claim or requesting service, it's simple. It only takes a few minutes. Since we've had the policy, we've had a couple of things. The ice maker on our refrigerator went out. Someone came out, and in a few days, they managed to get the parts that were needed, and came back and fixed it. Last week, dryer still worked properly, but it made a lot of terrible noise. We called American Home Shield and they sent a technician out immediately. He was able to determine what was wrong and made the repairs while he was here. Those all went well. We have the usual peace of mind if stuff breaks.

American Home Shield is great. I love the service so far. I had something with my AC, something with the dryer and the washer, and with my pool pump. The claims process was really convenient. It was on my portal. It told me the company that would come out, their contact information, and then that the company would reach out to me to schedule. So, that's what I really liked about it. The repairs were covered. AHS was fast and responsive.

When things need to be done, there’s usually a fee that goes with it. If it’s $100, I can work with it. You don’t have to be overly alarmed. But if it’s $1,000, $2,000, or $5,000, then you up a creek. When anything happens, I always call American Home Shield and it's usually $100, $75. I have more than one property with them. The fee takes care of most everything most of the time. Every once in a while, I had to pay extra like with the furnace.

Recently had a Service request for three items in the kitchen. Service provider fixed two of the items and not the third which was a Dacor range hood. Was being charge two service calls of $125 each for the third item. Tried to call customer service and got representatives from South America and Indonesia. Could not understand either. Refused to send me to a rep in the U.S. Since I have the Platinum Service should only pay a $100 for each Service Call according to their current plan. However as noted above I am paying $125 for each Service Call.

I've been trying to get a claim today. But when I tried to call back the vendor, I left a couple voicemails, and they didn't answer. I couldn't schedule an appointment. It's hit or miss. Other than that, American Home Shield takes a lot of headaches off and it saves me a lot of money. The first vendor they sent out wasn't very good. They tried to scam me out of money. They said that there was a problem when there wasn't a problem.

Having American Home Shield, I like that when something breaks, I have to just go to one area, and I can find a good company or person to fix something. I don't have to guess if it's gonna be good quality work. The most recent claim was for my refrigerator, and the tech thought he had fixed it. I went back to American Home Shield to let them know. They reopened it. Then the tech called me and he listened to what I was finding, and what me and my husband figured out. Then he came back and re-diagnosed it. He said that he was able to finally complete the repair. I like that he listened, and he didn't get irritated that my appliance still wasn't broken, even though he believed that it was fixed when he left. With my dishwasher, we used the same guy that came out for the fridge, and everything was fine.

I purchased a house last year so I wanted to make sure I was covered. I chose American Home Shield from the feedback I got from clients. When my HVAC was leaking, I submitted a claim online. I waited for the contractor, All American Services of Georgia, to reach out to me. It was a weekend so they didn't reach out to me until that Monday. They were then out on a Thursday. The tech made the repair and he was in my home for less than an hour. He explained everything to me such as why the HVAC was leaking. He showed me what he did in regard to the repair. He also explained what I could do to prevent any future leaks. He had a great professional demeanor and everything was on point. I haven't had any issues since.

American Home Shield has taken good care of me. I'm happy with them. Sometimes, it's frustrating trying to get in-touch. But the majority of vendors they send out are very good. Some of them, I would never let in my house again. When they send the report in, it was always something different than they told me. Other than that, AHS follows through with what they say they would do.

So far, so good. We're trying to work out some bugs, but in general, I'm happy with American Home Shield's response time and the work I'm getting completed. They're sending licensed technicians to do the specified work. Recently, the air conditioner went out. A contractor came out the first time but could not service it because the electric had gone out. The electric has been repaired so they were back out today to service it. They found out the condenser needs to be replaced. I'll be waiting to hear back from American Home Shield to see how the replacement is going to happen. My only concern is I'm not sure what's covered and what's not because the general rules that have been given are very vague. I'm waiting to find out if it's totally covered or if there are things in there that I'm gonna have to come out of pocket to cover.

I placed a service call with American Home Shield on May 25, 2023 at which they automatically withdrew my service fee of $100 out of my bank account. A service technician did not come out to my home until June 9, 2023 (two weeks later). During this time, I attempted to escalate the call with NO success! On June 9, the serviceman who works for The Repair Shack came out and “thought” he repaired my dryer. Hours later I decided to FINALLY wash my clothes to only discover the job was not done correctly. I called both the Repair Shack to see if someone could come out again and AHS to report the issue in hopes to get it resolved.

Their contract company & AHS A WATER SOLUTION, INC. I had multiple problems with the technician that was dispatched.

Today, I am a policy holder, however, after this experience, I can't say I will continue to be a policy holder. My A/C went out, I called AHS of which they sent out their recommended technician (Fast Response Heating & Cooling) who assessed the issue, it was determined my evaporator coil needs repaired, which is the reason for my loss of Freon. The technician departed and sent the report to AHS. The next day I received an email from AHS, stating my out-of-pocket fee is $3,236. Now this is absolutely a sticker shock! I contacted AHS whom advised they will cover the Evaporator coil but NOT the modification to bring it back to code and only $10 of the $230 per pound amount I needed for freon and other charges to bring it up to code for the repair, sounds like a equipment fee. I am shocked and disheartened at this assessment.

I had requested a service for my water heater, which was still under warranty through manufacturer a month ago. After waiting a month without hot water my case was denied since they just figured out the water heater that AHS installed itself in 2020 and still under warranty is denied and not covered by the same insurance policy used 2 years ago!!!. I had to contact the manufacturer myself and got a replacement and still they are asking for $730 for installment. Nothing is covered by this insurance company. It is scam. I had another claim for my garage door with the same denial process. Even the Garage door company told me that they make us to charge you extras.

It's easy to submit a claim, and American Home Shield has done a good job thus far. The repairs are prompt. They get right to it and it doesn't take long for somebody to contact me to set up an appointment to get the repair done. Anyone that has come to do repairs has been fine too. Recently, I had repair people come out for my washer. They came within the window that they slotted me with, but they have to order a part, so they'll be back either Wednesday or Thursday to finish the job.

It's easy to put in a problem that needs to be fixed. American Home Shield is very good about getting back to you. I can log into my account, and I have certain items that I can pick from. Our air conditioning wouldn't come on. It was something that was very simple for the fact that it had to do with our thermostat, and we thought it was a problem with our air conditioner. So, the tech remedied the situation easily. I had one problem at one time with one provider and I fired him, and AHS was okay with that. The coverage is great. It's worth the money.

I like being able to call American Home Shield and get my stuff repaired. My AC was short cycling. I called AHS. The contractor repaired the AC next day. It was easy. The techs were very nice and professional.

We had a claim for the air conditioner but there actually wasn't any issue. We just didn't know how to use it. Apparently, when you put it in cold, you have to lower the temperature for it to blow cold air. We used to increase the temperature because that's what you do in cars so we thought it would work the same way in the AC of the house. But when the guy came, he said, “Just lower the temperature and then it would blow cold air.” It was a nice and professional experience. He was also punctual.

One of the springs in the garage door was broken and I only had to pay $125 for the contractor to come. Only the motor was covered and the springs were not so I had to pay a little more. But American Home Shield covered at least. Thank God I had it. It's an old house, so AHS came to a good use. The tech was very professional and he gave me a good advice on certain things that he saw there that I should have in mind.

I like that AHS has a wide variety of options or coverage as far as the basic necessities that you would need when you buy a house. You can go with the maximum or you could customize it to whatever you can afford. I had one claim. The tech showed up and did the work. He gave me a rundown of, "It looks good. This was replaced not too long ago. You should be doing well."

Recently I had to get my oven fixed. The techs before had to tweak the door so it shut better. Now, not only is the door messed up but the bottom burner is burnt out too. I also had another claim for my HVAC unit that quit working. The tech for that was so informative and professional. I was really impressed. They to the unit back working. But I once had a terrible leak in my house and I wish I had a better liaison. They wore me down until I finally caved and gave up. I didn't. get reimbursed for a lot of expenses. My goal someday is to own some Airbnbs with my children. That would be a great asset to have.

When we have had a problem, usually, American Home Shield has been able to fix it for us. AZ came out recently for our hot water heater that was not working properly. The tech said our hot water heater is super old and there was not much he could do for it. He did say it needed to be emptied, and he showed me how to do that. He said they won't replace it unless it's leaking, and it's not leaking. It's just popping and making all these noises and burning electricity fast. It's still not working well, but it's not leaking. We did our claim online, and AHS responded very quickly.

Sometimes, American Home Shield comes up with thousands of excuses. They take care of the small stuff but I'm worried about the bigger stuff. For my washer, they said I was putting in my load the wrong way. I don't know how they know that when they've never been in the house. The washer is 22 years old. I have taken care of something if it lasted 22 years. They gave me some money but didn't give me as much as the washer was worth. Sometimes I wonder is it worth paying for. I've been paying over 20 years now and I have hardly any claims.

Everything with American Home Shield is okay except for the schedule. I'm not happy with this service because when I ask for plumbing, they would send it to me after six days, and they changed the time. What if I had a big problem in my home? If I had a lot of water in the bathroom, what would I do? I explain, but it looked like they didn't care. The first time, they gave me a time between 12:00 to 5:00. These people thought I'm homeless, I didn't have work, family, a wife, a kid to bring to school. How come I would wait for them five hours to arrive? They didn't have a specific time.

I had an air conditioner that wasn't working. The first technician came in a day but didn't want to repair it. My air conditioner is on the second story. He would have had to have leaned his ladder against my balcony which has a metal fence. He didn't wanna do that so he wanted to reschedule. I said, "We have a door from the second story. You can go through that way." He went up there and messed around for a while. It wasn't getting any power to the thermostat so it should have been a fairly simple fix. It started working. He left but the odd thing was he didn't give me any paperwork. Within 10 minutes of him leaving, it stopped working again. I called them back, and they said, "Your coils are bad. It's not covered under the warranty." I said, "What does that have to do with the thermostat not getting any power?" They said, "You'll have to call American Home Shield again."

We put in a claim for an air conditioning repair. A technician was at our home in three days but I'm not sure he took care of the issue. American Home Shield could improve on their approval process. They could also do a better job at selecting more skilled companies. They don't have the most highly skilled technicians.

I don't like American Home Shield. They oversell. The price is not equivalent to the services. They more cater to the third-party vendor than they do the customer. A lot of the customer service people don't speak very good English. It's frustrating because you have equipment that's down or an appliance that is not working and you got a battle with the language barrier. The service call now went from $75 to $100. My plan went up too. It's $759. The average person would pay the $759. But what you don't know is you can call them and negotiate that rate.

I called my claim in. Sometimes, it would take American Home Shield a minute. They would tell I could go online. This last time, we had a foreigner so I couldn't understand them well. My air wasn't working, but the contractor said it was just the circuit breaker had tripped. And he said I needed three tanks of Freon, which American Home Shield only paid $10, so I had to pay $345 out of pocket. We always have to pay out of pocket. I like the security of something major going out, I could cut the cost of it. But because I got my hot water tank, I still have to pay $600 out of pocket. Also, my payment keeps going up, so I'm paying $87 a month. And I have a $75 for every service call.

It was frustrating at the beginning. But American Home Shield has improved over the past two years. That's why I kept them. They still have more improvements to do, but they're getting there. Before, the claim process was very disorganized and no one knew exactly what was happening. Now, it's more organized and it looks like it's more in the hands of the contractor to keep me informed of what's going on and they do.

When you call American Home Shield, they more or less come on right away. You don't have to wait very long. Maybe five minutes at the most before someone comes on. But usually, it's faster than that. They give you a list of things that they do cover. It's gotta be inside the house. Nothing outside your house or in the backyard. The appointment is always the following day. You only wait one day for someone to come out.

We've been with American Home Shield for three years and I've renewed yearly up to this point. I called them to provide services to my appliances that are still under warranty. They have a portal online. The recent one was an annual AC checkup they advertised. I clicked and they followed up with they assigned that to a local technician, and they called me to schedule an appointment. They contacted me in a timely manner. They were nice and professional. The warranty gives me peace of mind. It is not cheap, but I understand the trade. If it continues to make sense, I'll purchase it again. It works, and AHS does what they say they would do. They provide timely service to all my home appliances.

When I first moved into the house, I had American Home Shield for one year for the first year we were here, and I wasn't able to renew. That second year, I had so many things that they could have covered. Time went by and I finally had enough money. I wanted to get it again because my house is a bit older. It was born in the early seventies at some point and things could go wrong. I thought it would be more, but that was my assumption. I thought it had to be all upfront and it was a lot more than it is. It's a bit more per month, but it's still very doable if you couldn't pay a year at a time. You get a discount for paying a full year at a time.

I'm a fairly new American Home Shield member, and I was highly disappointed that even though our roof is covered under the plan, they did not cover any part of it. It does not state anywhere in the agreement that we had that pre-existing conditions can't be covered. So, we got one out to do an appraisal from American Home Shield, and nothing was covered by American Home Shield as it has stated that it would for roofing. We did have a kitchen sink replaced, and that was fine. We had a ceiling fan replaced and that was okay. It's just it was the lowest quality fan that they would provide. It was interesting that if we wanted a higher quality fan, we can get it and they would just give me a credit, but then, we would have to get someone to install it.

American Home Shield's contractors have been all good, including the last one. It was a lady that fixed it. It would have cost me $1,000 to get it fixed on the open market. Also, the dishwasher wouldn’t wash. There were two occasions when technicians came out. The first came out in a week, looked at it and assessed what needed to be done. And he ordered parts. Three weeks later, the other technician came in and put the parts in. The only complaint I have is that it took a while for them to get here and get the job done. It took over a month to get it fixed. But I realized it could be a supply chain issue.

As soon as I filled the request, within five minutes, I had a response saying that American Home Shield had chosen a contractor, but they hadn't come to a schedule, but would have the contractor call me within the next 24 hours. An hour or two later, I got an email from them saying that the contractor had been scheduled. Even though they didn't call me, they scheduled it for between 8:00 and 4:00 during the day. It was very quick. The tech was a very good, young fellow. He knew what he was about and he always kept us informed. We were satisfied with everything he did. He gave us the number of keys that was agreed to and changed the locks as agreed. And everything was hunky-dory. I'm a satisfied consumer.

I had American Home Shield send a contractor to fix my outlets in the house. Half the house the outlets were not working. I went on the AHS app and it helped me pick out what I needed. It's convenient. The tech gave me a heads-up call, said, "I'll be there tomorrow," came out, took care of me, and he said, "Do you have any questions? I said, "Nope, no questions." Everything worked and that was it. The tech did some resets, connected something, changed some outlets and that was perfect. They did an awesome job. I always recommend AHS, especially if people are buying a house.

My most recent claim with American Home Shield was for the air conditioner. The technician came out, and he was right on it. He pulled out his meter right away and checked the power supply for the thermostat. My thermostat was dead. He opened up the panel for the air conditioner and said, "There's no power coming into it." So, I went downstairs. The breaker was shut leading to the relay, and the relay had control power so it was still showing an orange light like everything else did. I said, "Well, let me cycle the power." So, I turned it off and waited 10 seconds, and turned it back on. After 10 minutes, the relay clicked and everything came back. So, it wasn't anything broken with the AC, even though in the past they have come out.

I call when I submit claims and go through their automated system, which is easy. Then, they text that I have a contractor scheduled. Recently, my garbage disposal quit working. I had tried the reset button and that didn't work. I had a tech come out and he showed me how to get a cheap tool that I ordered from Amazon now so I'll have it next time. But the air conditioning people that they send out are horrible. I ended up just calling my own air conditioner person to check my system. Other than that, AHS is good. They cover quite a few things in the house and I've never had a problem getting somebody out to service anything.

I had an issue with my AC unit and the technician from Coaches HVAC ExtraordinAIR came out and was very professional and helpful. I also had a Google Nest thermostat that had been replaced in November and I had issues with that because I have learning issues with that. After he fixed what he really came out for, he took the time out to walk me through the steps of the Google Nest service app so I was able to use that properly. I'm extremely pleased with the company.

I have an older Logitech surround sound system that stopped working and I submitted a request for that. AHS approved me going to a qualified repair shop to get it done and it took a while for the repair shop to get it done. But it cost me the $100 standard deductible, which saved me several hundred dollars to get the stereo system repaired so I was very pleased. Another claim was for an electric oven that's 20 years old or so. It stopped working last year so I called and AHS sent out an electrician who wasn't able to repair it immediately. But he took the control panel away and, a week later, he was able to return with a repaired control panel and put it back in place. We were out of our electric double oven for about a week but again, it cost me $100 and it would have been in the range of $300 to $400 if I had to get it repaired myself.

South Placer Heating and Air came out for an air conditioner claim. There is a part needed that they called me for today and they said that they're gonna charge $230. That part is something around $40 and installing it is not a big deal.

Been with AHS 20+ years. The last few years quality of work lacks and how quickly they send someone out to help is horrible. Taking care of my wife with dementia, 100 degrees, NO AC, and AHS can’t get someone out for 3 days!

We weren't getting cold air, but the contractor that came out got it figured out pretty quick. We called on Friday and they were there on Tuesday because they were closed over the weekend. The technician was really good. He was really honest and worked really quickly and accommodated us. We had a sleeping baby and he accommodated for that and he was quiet. Putting in a request to American Home Shield was very easy and straightforward. Getting everything resolved was super easy too.

My over-the-stove microwave was struck by lightning. I called American Home Shield and they sent someone out to me as soon as they could. It took about two days and the guy came out. He assessed the problem and I ended up getting a new microwave because the repair cost just as much as it would be to get a new microwave. American Home Shield sent me a list of microwaves and I picked it out. Then it took about a week to have it put in. The contractor was professional. They installed my microwave and then they took away the old one. They were very nice guys.

Submitting a service request was great. I had four problems with my home and I paid 100 bucks and they came in and took care of them. Recently I had an electrical claim and the tech Jason was awesome. Get the home warranty.

They're always prompt and very quick to get somebody out here. They follow through on what they tell you and that's great customer service. I've recommended AHS to all my family and friends. For my washer claim, I had a part that needed to be replaced and they had to find it because it was an old washer. But they finally found the part and the tech came back out. The guy that fixed it was really reliable. He was a good guy.

Recently, I had a faucet leak that I had refixed. The tech came the same day. Some of AHS's contractors have been subpar. But 70% of them have been good and their reps are good as well. AHS should scrutinize more of their vendors that they hire. 'Cause when I go on the Better Business Bureau, some of them have not real good reviews. I called them out on that a couple times and they just said that if there are any issues with the current vendor, then we can always get a second opinion from another vendor that they have for my area.

American Home Shield sent Ronnie Jones Air for our AC unit. We were trying to cool down the house on a particular warm day, which we haven't had. The tech came over and he said it was a simple fuse. He replaced it and it's running fine. He was early. He called and said that he had finished the previous job and he was running ahead of time and he said, "Do you have any problem with me coming earlier?" I said, "Absolutely not." So, he did. Overall, there is a benefit for having this home warranty with anyone. When something breaks down and you pay the fee and they find that it's an issue or a problem, normally, it's taken care of and there's no further cost from the consumer. So, it's is a good deal.

My air conditioner wasn't working and it took a couple of days for the techs to come out. But the guy that came out was very knowledgeable and he fixed the problem right then. We were very happy about that.

I had a spare refrigerator that was accumulating water in one of the produce drawers, as well as ice on the floor below it. The technician came over here and figured out the problem. He buttoned it up and it's been fine since.

For my electrical problem, the tech was very knowledgeable and he explained everything to us. He found out where the electrical problem was. It was an outlet. I had an excellent experience with him. I would recommend AHS to anyone. They treated me really well.

I called to get maintenance on my air conditioner to see if everything would run okay because I haven't run it this year, and it went fine. It needed a part, and the repair was done the same day. The tech American Home Shield subcontracted was super nice and informative. So far, I haven't had any issues with American Home Shield other than a few months back, the price went up and no one told me. I wasn't happy about it.

AHS is really easy to use and they have a fast process. Comfort First Heating and Cooling came out for my AC claim and they were super positive, very nice and on time. They were professional. Parts didn't take that long to come through. I would use them again.

The toilet at my rental kept running. The tech fixed the sink where the water was regularly running. So the tech replaced the faucet. He said he also fixed something down the bottom of the toilet back in the part where you flush the toilet and it just runs. So, I got the guy that rents the room from me to turn the water off down there so it wouldn't keep running. The tech was friendly and professional. AHS is okay but I don't like it now because my bills are going up. Every year they go up and now it's over $100-some. When I first got it, all I paid was $50-something a month for it. I gotta find something else now. It's ridiculous.

I love American Home Shield because when I need a repair done, they send somebody out to fix the problem and I don't have to run around looking for a repair person myself. I've had my pool pump redone by them and I also had a refrigerator claim. The service has been great, and I'm happy.

I’m a huge American Home Shield fan. When I bought my very first house, I was 24 years old. My real estate agent gave me a free year, and I may have missed a year or two, but I've been with American Home Shield for 25-plus years. They've been really good to us. The only thing that is a bit aggravating with them is when I have to call them, I better have 30 minutes set aside because I'm on hold forever. The online is a very easy process though. I've had times where I've been aggravated as well, but more times than not, if something is broken, they take care of it. If it's legitimate in the contract, they fix it.

American Home Shield is there when we need them, and the biggest thing is savings when something happens. However, we've been offered some contractors who never returned our calls. We also talked with some and found out that there were other steps we had to go through first. We've had different relationships with each. We are going through some things right now trying to get a roof job done. Some shingles were torn off our house, and we were hoping to get that taken care of before the deluges come. We called American Home Shield, and they told us what to do.

Every year, I've had to call American Home Shield to have someone come out to service our air conditioner, because for whatever reason, it doesn't work right. I have not had a horrible experience, but I'm starting to question the contractors that they use because I should not have to have someone come out every year for the same problem.

We needed a faucet repair and the first guy that AHS sent out was okay, but the thing was done incorrectly. So, we had to send for another one and they came out and fixed it. Also, we had to call AHS eight times to get the proper information.

I don't use American Home Shield very often, and like any other insurance, it's a waste of money until it's not. If there's something big, it'll be a savings. One time, I had an electrical issue with a 220 outlet and it took four days for someone to come. They gave me the option of one or two days, but it wasn't gonna be until Monday. There was a short and the repair people replaced the outlet.

Besides finding information and purchasing, I had two experiences with American Home Shield. We've had two repairs for our house, and they came in, repaired and fixed it in a quick way. The first repair man was not so good and I wasn't too happy with it, but I never provided feedback back to American Home Shield. On the other hand, the other two repair people that I've had were great. They were on time and courteous. Overall, having a warranty on the home helps to offset the cost of life in general. They could reduce the service call cost though.

There are a lot of different companies to choose from and it's confusing to compare them. I work in part as a Realtor and I deal with home warranties in a professional context and still found it difficult to be a shopper and look to buy one for myself. I wound up choosing American Home Shield and I've had them for two years. I've had one claim and I was disappointed in the outcome. They said they carried a wide range of products so that if I had a breakdown of something and it had to be replaced, it would be replaced with something comparable. The item that broke was my front loader washer and they offered me three other kinds of washing machines, but none of them were front loaders, which I'm not sure in what universe that would be comparable.

The repair people came within a business day or two after I put in the request. The fan motor on my AC must have fell off a little, so they had to reposition it then screw it back in. With American Home Shield, I like the security of having someone to contact when unexpected issues pop up.

We had a leaky faucet throughout the house. So, we had someone come out to do a check to see if there was an issue with just the faucet or if it was a bigger issue. I did the claim online, and in 72 hours, someone came out. It was quick. The issue was just a leaky faucet and they needed to replace something in the faucet to keep it from leaking. All in all, I like the speediness of the response that I got and the contractor that American Home Shield sent out was topnotch. I've had home warranties before, and they are one of the better options. It's expensive, but so is everything else, so to me, it's priced correctly.

I've got multiple rental properties, and with American Home Shield, I don't have to worry about finding a contractor when something goes wrong. I just call them and they can take care of everything. The claims process is simple and seamless, and the service has been good. I recently had a claim for a water heater at one of my rental properties, and while AHS did not cover everything, the covered the majority of it. We had to replace the water heater. I'd recommend people to get American Home Shield if their home is getting older and stuff are starting to break down.

American Home Shield is an insurance, so it covers whatever goes wrong, hopefully. Their repair people are from local companies and they usually call and let me know when they're gonna be showing up. So far, so good. When my washer stopped working, they had Sears come out and they fixed the motor.

I've always had great luck with American Home Shield. I liked the service. I've had them for about seven years, but I'm not using them anymore. Their price got ridiculous. Their premium jacked up on me $500 in two years. I can't afford this $1,300 for a premium. So, I'll be checking with somebody else. The claims process was easy to do. The only problem I have with them is there's no way to talk to anybody on the phone. I have no phone number if there's a problem. Everything is done online except for when they send you the bill. For the most part, the techs are qualified. They get here on time. They're usually friendly and the job gets done.

The thermal expansion tank sprung a leak, and I put in the ticket to American Home Shield on Sunday night. On Monday morning I got a call, and they said, "We can be there before noon," and I said, "Great, see you then." They came out. It was great. The technician was very friendly. He was very professional. He got in and I asked a couple of questions, and he explained everything. Everything is good.

I like the satisfaction of knowing that American Home Shield is there to help us when we have problems. The wife would call the 1-800 number, and we would have to make the payment of $100, and somebody would come online and talk to us and find out what the problem is. We would submit the claim, and AHS would get a hold of a contractor in our area. They would reach out to AHS, and either accept our claim, or if they deny it, they would find another person to come out. And they would say, “Okay. Your contractor has been reached. They'll reach out to you within 24 hours to touch base with you to come and check you out.” We had an older washer. Something was loose in there and it caused the motor to go out. The contractor ordered the new parts and got it working for my wife again.

My experience with American Home Shield recently has been okay because I threatened to leave all the time. They're not good. One of their biggest faults which makes me wanna leave every year is that if you have a problem, their frontline people can't help you. They give you the wrong information. They're reluctant to do anything. They're outsourced to foreign countries and you can barely understand what they're talking about. They don't understand what you're talking about. They don't have good answers for you and there are too many steps.

American Home Shield's service is okay once you get finally past the initial process. You very seldom get an American rep so it's hard to understand and relay what your reason of calling is. There was a claim I did for an air conditioner service and American Home Shield kept sending the same contractor three times. That contractor doesn't even come to my area. I had to make five phone calls just to finally get somebody out.

Having a home warranty policy with American Home Shield is a good deal. $75 every time the contractor comes out is good. And when I call AHS, they answer me right offhand. They always call me back the same day, have the people call me back the same day about when they would come out. The techs are good.

The gasket when you shut the drawer so the cold air doesn't get out and warm air doesn't get in was loose and it was misaligned, and so everything that was in the freezer thawed out. So, we made a claim to American Home Shield. Their procedure is you make a claim, they deduct the deductible, which in my case is $100, and then they turn that over as a service request to the appropriate entity, and in this case, it was Aurora Appliance Repair. The guy came out and he looked at it, and he said that he needed to order a new gasket. So, he ordered the new gasket and he scheduled a time with me when the new gasket was in to come out and put it in, and he did.

I like American Home Shield. The guys they sent the last few times have been great. They were helpful. AHS is worth having. I'm gonna keep having it. It gives peace of mind.

I call American Home Shield to submit claims. They acknowledge it with an email. They tell me by email who would call and who was the assigned contractor. And the contractors so far that they sent out have always been very nice, good, and quick. I had a plumbing issue with a spigot. AHS didn't cover the replacement of the spigot but they covered the repair that was needed to go through the dry wall the plumber had to do in order to get to the spigot.

My water heater broke. The top valving started leaking, and it shut off. I was able to get the claim through. American Home Shield got people out. It was a great experience. They covered a decent chunk of it, and it was very pleasant. I've had to replace water heaters before, and it can get pretty expensive. They covered probably half of it, which is great. The valve and everything got replaced, and they added shut-off. The initial estimate was only a couple of days. It did take a few days to get it done, but I'm in Fort Smith and there aren't that many technicians around. It was a couple hour process to get in and check it all out and make sure there wasn't any horrible behind the scenes.

Epic Heating and Air came out when my air conditioner wasn't working. My appointment was for a certain hour and they were here five minutes after the first part of it. The tech, Dennis, was extremely professional. He found that the person who had done the repair on the furnace last fall hooked up the low blow for the air conditioners. Dennis exchanged it and put in the high blow and the air conditioner worked fine. He was very quick and knowledgeable. If we ever have Epic again, I would like him to be the one to come. Also, we've been pleased with how fast American Home Shield comes.

American Home Shield's portal is easy to work with. Just click a few buttons. Two of the toilets didn't work. They have not been used, so they had calcified, and the contractor had to come out and repair the inside. They showed up, saw this was going on, repaired it in half an hour. It went great.

I went on the American Home Shield website, put down I had a plumbing problem, and requested a technician. AHS did the work within a day. Once I've been assigned a company, I would call them up. Because sometimes the assigned companies could be a little slow by a day or two. The contractor set me up for a visit a few days later. The technician showed up, fixed the problem and left. The copay is $125 every time I get a serviceman, and that's high. But AHS is easy to work with.

Recently, our pump went out on our pool. The contractor looked at the pump and it was older. It couldn't be fixed. So, they contacted American Home Shield and ended up putting a new pump on. Everything works. I like having to worry about finding somebody to repair something.

The dishwasher was not properly cleaning the dishes. It seemed like something was locked in it. The technician came out and was able to see that the little dowel within the dishwasher was stuck. So, it was an easy fix. It's working fine now. I would let my friends know that American Home Shield is a warranty that can assist with appliances. No matter the dates in your home, they would be able to assist with qualified technicians.

They give a window from 10:00 AM to 2:00 PM or 3:00 PM but I have to go to work and to wait for them for four hours or five hours is a little bit difficult. But if there is a possibility to do one hour windows for example, between 8:00 to 9:00, at least, I can take permission from my supervisor. I can try to accommodate. They said they will give us a notice of half an hour so we can check otherwise if it's okay. One time, I had an appointment for my AC and the tech gave me half an hour earlier in notification text. I didn't receive that text and when he reached, he called me. I told him I was a little bit far away and asked him to wait 10 minutes. But I couldn't make it and I asked if he could make it another 10 minutes. He could not and he told me I need to make another appointment. I couldn't make it and I was trying to call American Home Shield for another appointment.

My AC and heater were out of commission, so I called American Home Shield. The contractor came out and did it. Come to find out, the fan was left on. That is what the problem was. The tech set it off. Everything was normal. It was all my mistake. It cost a lot of money just to find out I left the fan on. But it was quick. The tech was good at what he did. He was very knowledgeable. I was very impressed with that.

American Home Shield is timely most of the time. Sometimes, there are snafus when they're not as as timely as they could be, but they're timely and the people they send are good. We had a garage door repaired just a couple of weeks ago and before that, our microwave. The claims process is very easy. I have to pay my co-pay when the person comes. Having AHS makes life very easy.

I'm happy with American Home Shield. I wish I had them for years. I saw an ad on TV for a $15 a month special. My son has had a different company, and he had trouble with it. He said the air conditioner went out and it took two weeks for them to call back. I thought if I had a problem like that, I couldn't wait two weeks. I'm old, and I can't handle heat. But for the price, I would give it a try. So, I went ahead and ordered it. I had a plumbing issue. American Home Shield called back instantly and had someone scheduled the next day. I was very pleased with them.

We've had a very positive experience with American Home Shield. I've had three claims altogether. One was a few months ago, and it was really great. The guy who came out was wonderful. Then, we had two recently, and American Home Shield was very good to get somebody to call us within 24 hours and come out. The customer service reps have been very diligent about getting people out, and they've been very pleasant on the phone with us. So, I would definitely refer somebody to them. We've had several problems and to have an electrician come out on our own for the appliances or our furnace would have been very expensive. Whereas with AHS, we just pay $125, and they have the person come out. I wouldn't know who to call, and the people they sent out have been very professional.

I like having American Home Shield and they have done a great job. However, I thought the contractor sent by AHS would be able to tell me why I had a crack at the bottom of my shower that created a water damage under the flooring of my shower. But they were a regular plumbing company and they had nothing to do with anything. They said that AHS gave somebody else to handle something and I was told that it wasn't covered. So, I just said, "To hell with it," and I paid to have my problem fixed. I don't know why AHS sent that particular company out. I would love to get my $100 back, but I assume they ate that up. But AHS put a new dishwasher in. I was very pleased with how fast they handled that. I was also very pleased with the people that AHS sent out for the garage door and that got fixed.

I had a leak from a pipe. I called American Home Shield. Most of the time when I call, it'll ring a few times. You're gonna end up getting the automated system. I like to talk to a rep, so I don't like to talk to the automatic thing. So, I let it go through their spiel, and then I ask for the rep. Then I get a rep. They give me the name of the person coming out and the phone number. They would send me an email and all that good stuff. Sometimes, you’d get a picture of the person that’s showing up. I've not had any problem with any contractor. My problem is sometimes they weren't that sure when they're gonna show.

American Home Shield is a good company. Recently, the broiler's element and the dishwasher's motor went out. I submitted my claim online and was notified promptly who the vendor would be to repair them. A lot of times I would call. When I find out who it is, I would call them and get the appointment set up because sometimes they wouldn't call back quickly. The recent tech was a young, very personable and professional man. He diagnosed everything. He told us what was wrong. The parts had to be ordered. But he came back within a week and repaired. When he repaired the dishwasher, he looked at the broiler element. He came back in a few days with a new broiler element. He took care of the problems.

Some of the technicians who have come out did really well. When our hot water heater went out, a technician came out and was okay. It just took a a week for them to get the hot water heater. But they did come and replace it. Another thing is it's hard to understand what some of American Home Shield's customer service are saying. Other than that, it's been good. If American Home Shield can't fix something, they replace it. I like that. But when I have something I need to be fixed right away, it can take a week or four or five days before they get it done.

American Home Shield is having a hard time right now at keeping quality contractors. So, I've had some not so good, and I've had some that were great. Fix-It Now came out recently for a bad motor on the compressor. When I first turned the claim in, they came the next day. Then we had to wait a week for the motor to come in. Their work ethic was impressive. These boys were really nice, really smart, really courteous, and on time. AHS should get rid of the bad contractors. They've got a set of contractors that are really nice people, but they don't really know much about what they're doing. This company came out. It was on my icemaker in my refrigerator. They would try to work on it, and it wouldn't work. They'd order a part. They'd come back, and it wouldn't work. It needed this and needed that. I finally did tell American Home Shield about that. They sent the guy that's not the air conditioner guys, but is outstanding.

I love that they get back to us so soon and they send technicians that we asked for. I had a claim recently and the reps from Patriot Plumbing were fantastic. The coil went out on one of the air conditioners and with the other one, everything needed to be cleaned out -- the hoses and new filters. We only want Patriot Plumbing in the future.

For the most part, the American Home Shield works. They have their issues, but I still keep them on because it's more pros than cons. It's a good service to have to avoid any surprising big cost that I have to do to fix my home. I refer them. I just make sure that I give others that disclaimer. I had issues to do the online stuff. Because they changed the contract number every year, and I have to go in there and change it. So, I had to call AHS directly and ask one of their operators to set it up for me.

My most recent claim was for the HVAC system. A condenser broke and there was a problem with the evaporator. But AHS doesn't cover certain aspects, which seems absurd. They're very particular about it. The Freon was gone so they had me pay for it. The air conditioner worked but it was still leaking. The technician recommended replacing the condenser and evaporator and for them to come back and do everything, it took about three weeks. I had to deal with the tenant who was extremely upset because it was in the summer.

We are happy about American Home Shield. Whenever we call, they have the right person to come in and fix it. Calling is easier to explain what's going on with the thing. The reps are very nice people. They make sure that they hear what my problem is. And they immediately put a note on it, and somebody calls me. They say it's 24 to 48 hours. But normally, somebody calls me the next working day. They come and give the correct window time. They are here on time. If they said 2:00 to 4:00, they would come around 2:30. I normally ask them to call me. They do call ahead of time so I would be ready for them. They finish up the job, and just leave.

The air conditioner went out. My experience with American Home Shield when I submitted a claim was crappy, and I did away with them. They sent a technician out. This was Wednesday when I called them, and they told me they were gonna send a technician. Then, they told me who it was. After I got off the phone with them, I looked it up and the technician was coming from Montgomery. I live 120 something miles from Montgomery. So, I called AHS back and told them, "Hey, y'all ain't got anybody over here that works on air conditions for y'all? I'm right here right next to Columbus, Georgia. I can walk from my house to downtown Columbus in less than 10 minutes." They told me no and that the ticket has already been done and they had technicians over here that work for that company. I said, "Okay, fine."

My premium went up from $61 to $199, which was a lot of money to jump from one to the next. They said it was because of the technicians they gotta pay. But they always come and they never say they can't service me. It's a good protection to have and all the technicians have been pretty good.

I submitted my claim with American Home Shield for a leaky faucet online, the company called and scheduled it, and the faucet was fixed. It was easy. I like that I don't have to worry about the cost. I just pay my monthly fee.

American Home Shield normally gets somebody out there when there's a problem. But it's not always fixed. I've had the contractors out four times on the refrigerator in the last several years, and it froze back up again. But I couldn't afford to pay them another $100. The guy that came out there previously with the same company left a part off the AC on the top of the AC, and I had to call again and pay another $100. He came in and said, “I found the problem right away.” He said the part that hooks in to make the unit runs was laying on top of the AC unit. And that was Fox. So I asked, “Why would I have to pay another $100 for when it's not my fault?” AHS' rep said he would turn it over to somebody and they would get in touch with me. They sent me an email but I haven't heard from anybody. But the technician was very nice.

Submitting claims online is straightforward, although there are some options lacking. Also, everything has been positive with the contractors but there was one time, I placed the request and even before the guy came, he marked the case as closed. I submitted a refund request, but I don't know if they actually submitted the refund or not. Most recently, the sink in the bathroom was not draining properly and the technician arrived on time. He went to the chemical drain approach and did the job in less than 10 minutes. AHS is worth the money and it's peace of mind.

The only reason I'm with AHS is I got a brand-new house and I'm protecting myself from big expenses. The coil went out on one of my air conditioning systems. American Home Shield told me that would be here in four days, but it took three weeks to get it. AHS said they couldn't get it. I even offered to get it for them. Other than that, the techs were friendly.

I haven't had a problem with American Home Shield's service and I only had two issues and it's been with Myers. They've been a super company to work with. They came out recently for the garbage disposal. They had to replace it.

Since we moved in the house, we've been having problems with the air conditioner. American Home Shield has just been piecemealing it back together. We've had the issue for about four times, and every time someone comes out, we gotta give another deductible of 100 bucks. That kinda aggravates me some because they know what the problem is. They come out, the guy works with it for about a half an hour to 45 minutes, he puts on a part, and he says, "Well, you know, I could have fixed the whole thing and nobody would have to come back here for a few years, but American Home Shield doesn't work like that. They'll piecemeal the thing together until it's fixed." Meanwhile, I gotta keep paying a $100 deductible, and if it's the air conditioner, I gotta wait four days for the people to come out. The contractors are clean and nice, but they could only do what American Home Shield lets them do. I have no complaints with the contractors.

The deductible is reasonable and their service is quick. I don't have to wait months and weeks. They come and do what they say they're gonna do. I had claims for the refrigerator that was leaking from the front and the dryer that wasn't drying. I called in and talked to a customer service representative. I got through to an agent immediately, even though it said there was a 10-minute wait period. Their reps are always friendly and although sometimes, I can be rough with them, they're always nice. They sent me the contractor's name, address, and phone number and the contractor came out. The dryer is working very well now but they haven't finished the refrigerator.

American Home Shield is good. When I call with a problem, it gets resolved fast. I haven't had any problems, which is why I'm sticking with them. I had an issue with my gas furnace but the techs are gonna have to come back.

The washing machine was broken and I just called American Home Shield and filed the claim. They sent the information forward and scheduled me. And the person came out to the house and fixed the washing machine. He was able to do it all in one day. This is my second year with AHS and it's a benefit that you pay just the deductible instead of having to buy a whole new washing machine or pay for a handyman to come figure it out.

The customer service reps from American Home Shield are polite and helpful. They've been able to assist with everything that I've called them about. I had a leak up under my sink and the tech was out the next day. He was very nice and professional.

We've been with American Home Shield for at least five years and the service wherever we've been connected to has always been good. Last time, AHS was calling for me to renew and I said I already sent the check in the mail. The rep asked if there was anything and I said I need to have someone come and look at the pool. He did the $75 fee right then and there. So, I didn't have to do anything for that one. But submitting a claim is always just checking off boxes and if you can see your appliance, the name of it and the serial number, you input that stuff and they hook you up. The tech for the pool was great. He ordered the parts on a Thursday and he came out the following Tuesday.

Even though American Home Shield says if they can’t fix a thing, they will replace it, that’s not the deal. Something inside was wrong with the air conditioning and American Home Shield sent over United Air Temp. They checked it out and because it's an old unit, they said that I'll be better replacing it. He called AHS and was told that because it was still working, they weren't gonna replace it. He also asked AHS since they weren’t gonna replace the AC unit, if they could give the customer some kind of an incentive or discount, and they said no. So it's taking me away from American Home Shield. I've always believed in them because I had them for a long time and I didn't think that that was gonna happen.

American Home Shield always does a good job but I’ve never worked with the technician. He came to my house and assessed the issue but he did not fix it. His recommendation was to get a new compressor. And he told me, “Have somebody that can do it.” The person called and said $9,000. I checked and when you go to Home Depot, you can get a $2,000 compressor. I didn't like the service at all. I’m not happy. He said everything was done but he didn’t do anything. Money was taken out of my account and he was supposed to say that nothing was done because I want a second opinion. In case the second opinion comes, American Home Shield said they’re going to charge me. Since I’ve been with AHS, that technician was the first one I was so unhappy with. I want to quit AHS because it's not fair he serviced the issue and my house is burning. But I'll just talk to AHS next time to be careful, do better.

I recently bought a house and I had my AC looked at. The guy who did the AC was very helpful. He told me what I need to do as far as maintenance on the AC on a regular basis. I also had a guy deal with a hot water heater issue. And then, a guy came out for the dishwasher and the washer and dryer. Somebody came out and changed the locks too. Everybody I dealt with was very professional and friendly. I asked them a question about other stuff while they were here, because I knew they were an expert on those matters, and they let me know what I would need to do to resolve those other things. So I appreciate the service I've gotten from at least four different people. My service from all of them was very good.

We had an issue with our AC freezing up and A-US Air of Texas came out within a day. The technician was very professional, knowledgeable and helped me understand my system. Even before he left, he showed me cool things that I needed to know about my system, which I appreciated. American Home Shield is reliable and the contractors they’ve sent are always professional. Everything has been great so far.

My garbage disposal blew up and caught fire, and the one plumber that we used was booked. They're the ones that we use the most on our claims and they are wonderful so I didn't mind waiting a week. But that was the first time in two years that American Home Shield was not almost next day, and that was just due to the plumbing company. We're in a smaller area so AHS is limited on who can come out. I've had a couple of clogged sinks, a leaking toile and I had a leaking pipe under the ground last summer that had a $1,000 electric bill and they were able to get out here and get everything taken care of quickly.

The technician came out, looked at the refrigerator and the dishwasher, and left. I had to call them back out and they did, and fixed the problem. People should give American Home Shield a try.

On May 1st, I noticed that my upstairs bathroom's ceiling was leaking water. I called AHS on May 2nd. They said that they created a ticket for a plumber to come out and see what was leaking. It usually takes 24-48 hours before one of the contractor's contact me. No one ever called in that time so I had to call AHS again on the 5th. The operator told me to wait another 24 hours. I called back on the 6th and requested that another contractor be assigned to me. A day later on the 7th, Brauer's Mechanical called and put me on the schedule for the 10th. On the 10th, Brauer's Mechanical came to my house and said that my hot water heater was "busted." I called AHS the same day and they said that they had to wait for the contractor to send in a report and that it will take at least another 24 hours. By this time, both my upstairs bathroom and the bathroom underneath had severe water damage.

The hot water heater had a part that wasn't working right and American Home Shield sent some people out to fix it. The tech showed up the next day. The water heater needed a new part and he found the new part and put it on. We've had good experiences with the past contractors. American Home Shield treated us good. One year, we had numerous things breaking and my wife put in the request. AHS sent somebody out and took care of it. We gotta pay our little part but the home warranty helped us out a lot.

The light in my exhaust fan would not come on in my bedroom and the guy fixed what I needed in a record amount of time. He didn't take a long time to figure out what was going on and got right to it. He was very professional. Overall, it was a good service. The whole point of having American Home Shield is not to spend a whole lot of money on repairs at your house, which normally you have to pay for out of pocket. I have the reliability of knowing if something breaks, I can get it fixed without having to spend a whole lot of money.

The pump on my pool was leaking and submitting the claim to American Home Shield was pain-free and very simple. The contractor stopped the leak and everything is working perfectly now. Over the last year or two, the contractors have been great and much better than previous years. I had great interaction with AHS and I’m very satisfied.

The air was out and the guy who came out was very nice. He replaced the fan and it worked for a short time. I called again and he was sent out again. He told me that sometimes, that brand of fan starts out working for a little bit and then it overheats and doesn't work any longer. So within 24 hours, he got me a new fan with a different brand, and it's been great so far. I haven't had any problem with the customer service reps but sometimes, I don't quite understand how AHS works. I need to have something done on my stove but I'm not gonna mess with it. If I can use the stove for a while longer, I'm not gonna complain about it. I wish if things are attached to the house and they’re outside, AHS would do it. I have an outdoor fan over my patio and because it's over the patio outside, they won't do it. But it could have been an indoor fan.

I had a claim for a clogged toilet. Submitting the claim on their automated phone system was very easy. I got the contractor's name and contact information and they called to set up an appointment. They had an online tracker service so I could see when they were getting close. The techs were very professional and they solved the problem quickly. They also cleaned up after they were done and they were very polite. Getting AHS was one of the smartest decisions I've made being a homeowner.

AHS is responsive, positive, and easy to work with. I had a claim for a plumbing issue. I was having issues with the hot water. The techs that came out were professional, competent and fixed whatever needed to be fixed. I would recommend them.

Every time that I've used AHS, it's been a perfect service from both American Home Shield and whoever they choose to get out there to fix it. My AC went out at 3 o'clock in the morning recently. I put in the claim at 3:30 in the morning. I got an email back around 6:00 in the morning, that said they had a scheduled technician for that same day around 1:00. It was perfect. A technician came out and he was there for 30 minutes and got it fixed.

I've had AHS for years. I like that AHS provides coverage for the bigger unexpected things that are harder to budget for. Recently, I had a positive experience with the water heater that quit working. It's working 100% now.

They fixed my air conditioner recently. We always ask for this one company 'cause we really like them. The tech was fabulous. We've developed a nice friendship. He was really good at troubleshooting. My washer died too. The tech looked at it and said, "This is gonna cost a lot of money to replace, to fix. I'm gonna see if they'll just replace it." Sure enough, AHS said, "This is how much that washer was worth. This is how much we'll give you. If you would still rather have a higher-end washer, you can add money to that and get whatever you want." We told them which washer we wanted and we paid the difference. They set up the purchase and the installation. They were really great. We've had AHS for a long time. They've gotten more expensive, but they're just as good.

I had an issue where my pump for my pool was messed up. They replaced it and put a new pool pump in there. But there was a warranty on that pool pump and then they went to pay another company when they could have just gone back to the company they sent out here. They would have had to change it for free. They were also supposed to pay for the septic tank. They had me pay for it because they couldn't find a company to come out here to do it but they never reimbursed my money.

AHS is expensive now. They've been going up every year and I'm really disappointed in that. I've had somebody come out to fix some faucets in the bathroom. They fixed two of them, but the third one is still leaking. It's been too long. But I had a pump that went out for the pool. They came and fixed it the next day.

We did the annual inspection on my AC and they found an issue. We created a claim. AHS sent somebody out and it's already been fixed. The techs were outstanding. They diagnosed it the first day they were there, and then they ordered the part and worked with American Home Shield. When the part came in, we coordinated an installation and they came out and installed it.

With AHS, there's value for the money that you pay and it's real. Most people, when you talk about this stuff, they think it's a scam of some kind. They don't really believe that things are covered. Fortunately or unfortunately, I've had several reasons that I had to use them and every time has been very good and useful. They're very timely, too. However, I had a water heater that went bad, and it took 10 days before they were able to come out with the water heater and fixed it. But recently, I had some plumbing issues and it went very well. The company that they assigned to fix it for me got ahold of me the same day and they came out a day later. They were on time. They even sent some notification. They were great and fixed everything really well.

It's a lot easier to go through AHS than it is other companies, so it works out. I'm very happy all the way around. The techs that came out for our claims were really nice, polite and completely professional. Answered all of my questions.

It's easy to submit a claim with AHS. For the most part, I hear from a vendor within 24 hours based on American Home Shield submitting it to the vendor. What I don't like is not being able to request one closer to my area that I'm familiar with. I had an issue with a plumbing problem and they were sending out a guy from a company that had very poor reviews. But it turned out that they were good when they came out.

Initially, we had some issues with AHS. But they are very responsive. It just takes a couple of attempts to get things going. They really care for the customer and try to solve the issues. They take responsibility and accountability. The people that did the service are very knowledgeable and professional. Definitely, the quality of the people that come in to do the work know what they're doing and solve the problem at the first shot, once they get it started.

I had to call AHS because my air conditioner wasn't working. I felt like I shouldn't have to put a work order in because everything was brand new. I had them come out last year. They had to put in a whole new condenser. What makes me upset about the company is you can't get ahold of a real live person. Finally, I got ahold of somebody. I shouldn't have to pay a copay of $75 for them to come out and look at the unit that was brand new. There should be no reason why this unit stopped working. The rep said that was fine, but they still charged me $75.

I had an electrical plug that was not working. I called AHS to submit a claim because the online website where you put in a claim did not describe the problem in detail enough to where I could do it that way. It was easy to get to the first rep, but then, I had to go up the hierarchy to let them know that I had coverage for the repair of this item they initially tried to deny me.