American Home Shield Reviews

American Home Shield has always done the job we needed in a timely manner. I've gotten everything I needed out of them. Recently, the air conditioning unit was rattling loudly when it would shut down more so than usual. It was a clanking noise. It was producing cool air off and on. The service from the contractor was fine.

I had some condensation leakage in my AC. I did a claim the first time online. When it reoccurred within a week, I called a representative. The person was a little hard to understand but overall, it was good. The person was quick and very attentive. Nicholas was the tech that came out the first time and he was a good dude. He showed me what was going on. When I had the reoccurring issue, he came back and showed me it was something related but different. He cleaned everything up and everything's good. Home Shield is working for me and I would recommend them. I had a different company before and they were garbage.

I tried to get ahold of a person on the phone but it was impossible. I had a hard time navigating their online platform at first but I started getting responses and they were very communicative. They did a fantastic job. The techs did their research and due diligence for the washer and dryer. When it wasn't repairable, AHS had a check for the amount they felt it was worth. They also fixed the icemaker and the dishwasher. I'm inclined to have my mother keep the warranty next year when it lapses and I'm thinking about picking it up myself.

My son uses American Home Shield all the time. I have three houses, and I've had it for two years. I’m also debating if I'm gonna use them for my fourth house. I used it on a house in Pittsburgh where my mother lives and she was very happy. They straightened out the refrigerator and the dishwasher. I just used the warranty on my New York house too. Nice Air Conditioning was nice. The first guy before that, Ace, was no good. He was supposed to call and my tenant was waiting, but he never called. I called him. He said, “Oh, well, I was busy.” I was like, “Excuse me.” He told American Home Shield that he canceled because my tenant spoke Spanish, but that wasn't the reason. The reason was that I told him, "It ain’t professional for you not to show up." On the other hand, the Nice guy was very good. He called, showed up and fixed the issue.

I was unable to make the stove light. I did a claim to American Home Shield by phone. I told the techs what the problem was that I was having. They had to get a part but they were able to fix it in reasonably good time. We've had several good experiences with them.

We purchased a townhome condominium a little over two and a half years ago. The first year we owned it, it came with a prepaid one-year warranty that the previous owners had purchased through American Home Shield. When that expired, I decided I would take it on myself because we had a couple of issues that we found throughout the first year, and American Home Shield was very responsive. We were fairly happy with it so I stayed with it. When I put in a work request, I get a response quickly. The workmanship of some of the vendors had left a lot to be desired so I have had to call back a couple of times. Largely, my issues were addressed. In one case, after two times with this one particular vendor, I told American Home Shield not to send that same person out, and they didn't. They sent someone else and they fixed the problem.

I had a leaky faucet and when I tried to get through to American Home Shield, it was way easier than it was in the past where you had to wait a whole hour before somebody comes on. The contractor they sent out was very good and a complete professional. Most of my family members already got AHS once that I recommended. But I would tell them to go with AHS. They’re gonna provide the best service for your home.

I had some issues with my dishwasher and microwave and my washer. I made a claim online to American Home Shield, paid the deductible and they sent a third company out. The company never dispatched anyone so after five days, I called them and they scheduled someone to come out immediately. They were able to fix the washer. They ordered a part for the dishwasher, which needed a control panel but my microwave wasn't covered under warranty because it was a countertop microwave. I called them back to get someone and asked how much it would be out of pocket but no one followed back up with that, so the microwave is still just sitting. I wish someone would call me back to see if I can get that resolved. It's a $500 microwave, so I wish I can get it fixed. I gotta get a new microwave, it's fine. I just wish that I knew that a $500 microwave wasn't covered under the warranty.

I've had somebody come out for a refrigerator, and that was fine. I also had a claim for a stove that is doing the same problem that we had before. I called it in today. However, last Thursday, I called about a hot water heater tripping the breakers, and no one has called me since. I've called American Home Shield three times, and they still can't find any help for me. If they're not going to have an appropriate time for service response, they should refund the payment to the person. I should be refunded the $100. I've been sitting here boiling water so I can get a bath because my hot water heater’s not working, and that's unacceptable. They should call their customers within 24 hours to give them a status update as to what's going on.

I called for my garbage disposal, and the rep was nice. I liked her. The people from Mr. Rooter Plumbing were also very nice and professional. They cleaned after themselves, and I'm really pleased with them. I've told people to go to American Home Shield. They had to come out and fix my refrigerator, and everyone was just so nice. They're awesome and I'm really happy with them.

My AC was making a loud noise, and I just moved into this place, so I thought, “Oh, well, I need to find out why.” An AC guy came out and said I was hearing the capacitor. He was very nice, and he explained everything to me, which was good. He said the capacitor was gonna eventually stop working. He replaced it and told me that it was a 2019, and it needed an acid wash, which American Home Shield doesn't cover. I said, “Okay, if it requires that, then go ahead and I’ll pay whatever it is for it because I need this unit to work.” He did that and replaced my air filters for me as well. Everything's working good.

The tech was really nice and very professional. He got right down to what he needed to do.

The upstairs AC was not working. I called American Home Shield and spoke to a very good rep. The tech checked inside then he changed something. Now, our room temperature is 74. Everything is good for now. AHS is good. We like how much the charge is.

My dryer wasn't turning on. The tech was excellent. He fixed it. Definitely think about getting a home warranty as an option especially if you're a first-time buyer of a house.

I've put in three requests with AHS so far and they got scheduled immediately. Then I met whoever they sent out at the house and the problems were taken care of. All of the techs I had have been great. I like American Home Shield's available resources and how fast their service is. Plus, I don't have to go searching through a phonebook to try to figure out who I need to call and everybody's been professional, courteous, and on time.

American Home Shield has been great. I had a leak and I just made a phone call to let them know what was going on. They walked me through the process, and they scheduled someone to come out. He explained everything very well. The problem ended up being something different. My roof had a leak in it, and the ceiling fell in. I had to go through my home insurance. I also had a plumbing issue, and somebody came out and did that. It’s great having AHS because I don't have to pay a whole bunch out of pocket when they come out to do a service.

American Home Shield is quick to respond to getting things fixed in a timely manner. And the cost is reasonable, too. I had issues with my dryer. I went online and filed it, and AHS responded back with the date that the contractor would come fix it.

American Home Shield sent 3-D Hoover for the water heater. I had several problems with the water heater. It was installed in 2007 and the last year or so, I've had several problems. This time, it completely cut off and would not re-fire. I've had some air conditioning problems, too and American Home Shield's website wasn’t very user-friendly in that respect but on the water heater, it’s just a single line item. So, you just click one item and it sends in a request for that one thing. The tech told me that the igniter appeared to be bad. We would have to get a new igniter. The water heater's working like it’s supposed to, finally.

Our AC stopped working. It turned out the motor was defective. The contractor was very good, and very, very professional. But it was hard getting the technician to come earlier. We live in the desert and it was very hot, especially in the summer. If the contractor couldn't make it early, we wish we could have options or a different provider. But not long after I filed my claim, I got a notification of who was assigned, and then they did contact us. Another issue was getting in contact with them initially was kind of tough.

Last time, the ac's motor stopped. I'm satisfied with the tech.

I had an electrical dryer problem. Nick’s Electric was awesome. The service was great. It took them three days to come out but we were right in the middle of a hurricane so it was absolutely incredible. This last experience was very good. I've been with American Home Shield for a long time and they do a nice job. We've had great success with some of the vendors but we haven't with others.

Refrigerator broke, called in a repair. AHS assigned repair to Sears, who subbed it out to another company. Over a week to Diagnose and order parts. Two weeks later parts arrive and they don’t have a tech available. Another week parts were installed and deemed repaired. Next day quits working again. Called AHS to send tech back out. Tech again not available for over a week. Request another company be assigned to complete the repair. AHS requires that I pay an additional service charge to have another company perform a timely repair. Currently waiting over 72 hours for a person at AHS to call me back to resolve the problem. Customer service is obviously outsourced overseas as English is never the first language of the service reps.

The experience with the recent contractor was good. We wanted to have a check up on our AC unit ‘cause it was not cooling enough. The techs didn't find any problems.

I had an issue on the blower motor on my swamp cooler and the repair was done by the contractor in one visit. American Home Shield has been very responsive and my neighbor has them as well.

My hot water heater went bad. It was not fixable so they put a new one in.

Our toilet was leaking. A tech got there when he was supposed to and got the toilet fixed. It's nice knowing that you can call American Home Shield, pay your service fee, and they get somebody out right away. They take care of things and it was as simple as can be.

I love American Home Shield. They covered more stuff than anybody else at a more reasonable price. We got to the problem that it was a problem that I caused, so AHS wouldn't cover it. I understood because I knew I had done it, but I needed a plumber to confirm it. It was worth it.

The last repairman that came out was super, but the one before that was a capital A. He came before the time slot that they gave me. It was between 2:00 and 4:00 but he came at 1:00. I had previous errands to run and I was home before 2:00. He left a message saying he was here, but I wasn't here. I needed to call and reschedule. The company sent him back. When he came in, he had an attitude. He looked at the garbage disposal. He pressed the little button underneath. I said, “Maybe we should look at the power source." He muttered something. That didn't sit right with him. He just stood there then took out his cell phone and started taking pictures of the inside of the garbage disposal. He said, “There's something in there.” I had fished around in there with my hands and there was nothing in there. He said, “There's something in there. I can't service this. You can call the company," and left.

It’s always a good experience with American Home Shield. I always ask for the technician and the technician comes in a timely manner and does the work. American Home Shield helps me with the large cost and I'm saving some time because some of the parts can be covered by them so that’s helped me a lot.

Fleshers Refrigeration came and did the service on my heater, and they had to put a new thermostat in. They were really good, and I was happy with the work they did.

I had a minor problem with the garage door and American Home Shield fixed it within a couple of days. So, I’m pleased with that.

When I was washing clothes and it gets to spin cycle, the machine would get out of balance. It would come back with a UB code on the screen. The washing machine would drain and refill itself, trying to balance the load and try to spin. It would cycle through that twice, and then it would eventually shut itself off. I called American Home Shield and the technician came out. He looked at the washing machine and said it was under warranty. He gave me a number to call and I called Samsung. They thought the problem was a different issue, so they sent me brackets for the top of the washing machine.

My dishwasher would start a cycle, then it would quit. AHS had a guy come out. He was awful. He didn't know what he was doing. He decided he couldn't fix it. Then AHS had Sears come in. They were awesome. AHS did a wonderful job.

American Home Shield has done good. With all warranty contracts, there are always stipulations and/or certain things that sometimes we have to fight a little harder for to get approved. On one of my claims, I had to fight for a minute on them. But it's more of just an inconvenience of having to have a second opinion come out, and do another appointment time where I got to figure out another time for a babysitter. Which is sometimes annoying, but as long as the problem gets fixed, it hasn't interrupted too much of my life. I have had a couple jobs that if I would have probably had to pay some out of pocket, it would have cost me more than having my warranty for the year. So, it has been beneficial in a couple of instances so far.

I had a leak coming out of my refrigerator. I also had a problem with the microwave. AHS provided a company that came out and repaired our refrigerator and the microwave. However, the refrigerator just kept leaking after that. But a GE gentleman came out and he definitely took care of it. I haven’t had any problems with the refrigerator ever since. AHS is a good company.

I called American Home Shield because of some AC issues. A technician came and said there was nothing wrong. It just needed a little bit of temperature adjustment and it was working. It was a mechanical thing. When we initially had another technician come out, they said a whole bunch of things were wrong with the air conditioning unit because it was really hot and they didn't make us drop the thermostat way down, which this technician did. Clearly, there was no issue except adjusting the temperature downwards. We had to lower the thermostat considerably more than the previous company technician told us to do. Once that happened, the AC started working.

We had a plumbing problem in the upstairs bathroom on a rental property. The tech from Tom Melton Service corrected that issue and the client was very happy. The only thing with AHS is I usually get a foreign rep and there's a language barrier.

We had a drain that was clogged and that was corrected through a claim we made to American Home Shield. We have the peace of mind that when we call AHS, normally, there is the ease of getting an appointment and having someone come out to fix our issue.

My microwave went out and the claim process went smoothly. My only issue with them is that initially, I have to talk to people who are from a different country and it's hard to understand them sometimes. Other than that, I've always had a positive experience with them.

The refrigerator was six years old and it was working fine. One night, the condenser must have stopped 'cause in the morning, everything inside was lukewarm. When we called LG to try to troubleshoot it, I couldn't get an official answer from them. So I called American Home Shield and they called their certified technician who came out to do a test and told us that the condenser was broken. He was awesome. He called before he came. The part took a bit longer than he expected. He called and gave me an update on that as well. He made the assumption that it would come in late Friday, which it did. We booked an appointment for the service. He showed up as scheduled. American Home Shield is very responsive. When I called in the complaint, they told me that $85 would be reimbursed after it was verified that it was covered. I have yet to get that reimbursed.

I used American Home Shield when my stove went out on September 20th. They finally made the delivery yesterday. The delivery company called us out of the blue and said, "We have a scheduled pickup tomorrow at this time," but I had an appointment that I had been waiting for for two months at the doctor, and I couldn't change the doctor's appointment. I was uneasy about that because I didn't have any type of communication until the day of delivery. When the guy unpacked it, he noticed there was a huge dent on its side. But I told him that I still wanna keep it because we haven't had a stove, and we were living off an air fryer and microwave with three kids. But he said, "No, we can't because it's against our policy." So they had to reorder it. That was the only hiccup I was having with American Home Shield.

The AC wasn’t cooling nor blowing well and my outside unit was making some noise. Camaire, the contractor, came out and it went great. The guy said the motor was going out and he got it fixed. We've had American Home Shield for years. I like that they’re able to cover everything that we have issues with and it’s been nice. It pays for itself. For the most part, the contractors they’ve sent out are good. I’ve had a few that I don’t want to use again but I try to make note of the ones that I like. So when I make a request, I see if we can get the same one. We’re out in a rural area, so we're limited on who we get anyway.

Elite was very professional and very good. They came for our most recent claim to American Home Shield for the hot water heater that quit. There was a short in the breakers, too. It wouldn't come back on. They referred it to an electrician because there wasn't a problem with the breaker box. Overall, American Home Shield's reps are very polite and businesslike.

I sent in a claim ffor my washer, dryer, dishwasher, and refrigerator. The contractor was awesome.

American Home Shield is really reliable and fast. Our hallway toilet was making a lot of noise like it was flushing. My mom called American Home Shield, and the plumber came, opened the toilet and explained everything that needed to be replaced. It was just a minor change, and it was real quick. He put in a flapper. He was very good, but I don't know if what he did helped the problem. Our hallway toilet is much quieter now, but it still makes a flushing noise. Everything else is fine.

The contractor that came out for the AC unit that wasn't working was efficient. However, I've been waiting for six months for my oven to be repaired. They took a part out of the oven because when we put it on boil, it wouldn't turn off of boil. They said there was a problem in the electronic connection. They took somebody out here who serviced us. He diagnosed what was wrong and let them know. They sent him back out here to take the part out and send it to them to get repaired but they never returned it. If it's not done soon, I'm gonna cancel my policy with American Home Shield.

We had a code on the dishwasher. So it was very difficult to get it to work. My wife dealt with everything and she said the guy that came out was very good. He was very professional. He knew what he was talking about and doing. She was pretty happy with it. This is the second time that I've ever used American Home Shield and I'm very satisfied. When I used it for a dryer, the claims process was really easy and simple. It was the same thing for the dishwasher. But I don't like the prices. I'm almost at $60 a month with American Home Shield, which is crazy. It didn't start off that way.

My dishwasher was not working properly. Customer service got everything hooked up for me and they told me that I would be hearing from Nate's Appliance. The tech did a great job. I'm really thankful to have this warranty because I don't know how to fix anything. I need to have somebody to rely on to take care of any issues I have. I would recommend it to anybody.

When I renewed American Home Shield last, it was about 500 and then this year, it went up to about 900. It got too expensive. Just as American Home Shield was about to expire, the AC started having an issue. So, I renewed it for one more month to make sure that we're covered and I was gonna cancel after that since the AC is fixed now. AHS had been very efficient and when I submit a claim, I'm already getting calls to have somebody come out and fix stuff immediately. AHS is a good service and I was appreciative that I had it. I renewed it that second year and then the water heater went out, and then the stove. I got my money's worth out of it. We used it several times this last year but you almost get penalized for using the service that you have. It’s just not cost-effective. If it was a couple of $100 less, it might be more feasible.

I've had American Home Shield for a year and I just continued it. I hardly ever call them. I called them once a few years back on my hot water heater. Recently, I came home and my AC wasn't working right. I looked outside, and the pipes were frozen. So, I turned the AC off. There were two guys that came out. The first time, I had one of the repair guys. He was a nice guy. Everything was okay with him. All he did was diagnose the problem and said, "You need more Freon but I don't have any. I ran out. So, somebody will call you back in two or three." Somebody called me back was five days later. I was low on the R-22 stuff, and that was what caused the pipes to freeze. He said he would put more freon in it, and they would put some sealant in there. They did that and it worked for three days, but the same thing is wrong with it again.

The $125 fee that I have to pay to have someone come to the house is a bit high from what I'm finding out from some other providers. Other than that, I'm fine with the service. Recently, the plumbers fixed my issue. They were efficient and quick. I haven't had any issues since they left.

I had an issue with the actuator for the refrigerator. The tech said that that's a common issue with the refrigerator. The problem started a month prior to him coming out and fixing it, and it progressively got worse. So, I had enough and called AHS and told them the issues that I was having. The tech called me five minutes later after I got off the phone with American Home Shield and explained to me when they were coming out, and that they would alert me right before they were coming out. He did a phenomenal job with the repair. It was quick, fast, and efficient. He immediately knew what the issue was once I told him what was going on with the refrigerator. He fixed it within minutes and wrapped up the job definitely.

I like the ease of service with AHS. Through the years, they have gotten very efficient. We just go online, submit our claim, and usually within 24 hours I get a response. The dishes weren't washing properly and the dishwasher wasn't turning on after. I filed a claim with AHS online and I got a text saying that MacLin Plumbing was the company that was going to be servicing and I got a date when they were coming. They were very efficient and they were very quick.

I couldn't get my garage door open. It didn't have any power to it. My sprinklers didn't have power too. So I put on a claim that day, and the contractor came out the next day and fixed some wires that had come loose.

I had an issue with my refrigerator icemaker and it must have been a lemon because I've had trouble from the get-go. The poor techs never could seem to get it fixed. They always thought something would fix it but it would last for a while and then mess up. It has been replaced and I got a completely different brand. We like it a lot better.

We've had American Home Shield for a little over a year and it's worked out both times that we used them. They show up pretty quickly and we can file everything online and somebody comes out, fixes our issue, and they leave. We had Roberts Industrial come out for our hot water heater. They got out here pretty quickly and they were in and out. We had to get a new one. It was busted on the inside.

One of the fixtures on the wall had to be repaired. It was a piece that was in the socket that had to be removed. American Home Shield is the one that sends someone. I pay for the service. I pay my copay and someone comes out. All I asked for was an electrician. He was timely, and it didn't take him that long to fix the problem. He did a pretty good job. He was very amenable.

American Home Shield sent a technician out. He advised that the fridge had to be replaced. They sent an email with a link that gave options on replacement. I picked, and emailed it back. They have a service that brings it out to take the old away. It was very easy. AHS is a good option to keep yourself covered for unexpected things.

We couldn't get the dishwasher to work and the guy came in and he was thorough. He checked everything and ran it through a short cycle to make sure everything was working right. He fixed the issue and gave us a few recommendations and suggestions. He did a wonderful job. The dishwasher works great and we’ve washed dishes three times. Overall, in the three years we've been up here, we haven't had that many claims. In one I had, American Home Shield shafted us. But right now, we're reasonably well satisfied. They’re probably as good a home warranty as there is on the market.

The contractor came in early for the heating unit that was broken, but to order the parts took time. American Home Shield could improve on the timeliness of the service.

Circa Service of Florida came out for a faucet that wasn't working right. They were great and I'm happy.

The only thing we've had is the free rekey, and American Home Shield did a great job. The tech contacted us quickly. He was there. Our daughter said he did his business and was gone.

I filed a claim for the automatic water dispenser on my refrigerator door. The tech had to order parts and he came back about a week later and he resolved it.

Something was wrong with the pipes underneath the house. The rep I spoke to was great and the tech was wonderful. They fixed my problem and I'm happy to have it fixed. I like American Home Shield and I recommend them.

We had a claim for the furnace and we went through a bunch of horse manure trying to get somebody here. Bill came out in the spring of the year when it was right before it got real hot. We've been fortunate ever since we got hooked up with American Home Shield. Anytime we need anything done, it’s Bill that does the work on it and now, it’s his boy, Jesse.

I've had both good and bad problems. A year ago, the compressor on my fridge went out, and the technician came out within about a week, but overall, I was down a couple of weeks with no refrigerator. About half of it was with American Home Shield. They kept trying to tell me it was under warranty, and it was not. That delayed it about a week. Also, the techs always make two trips. One, to come look at something, then they have to order parts, and then come back, and it was about a week to 10 days later on that. I’ve had two more service requests as well. One was on a stove, and it was acceptable, but again, I was without a stove. The last one was on a clothes dryer, and the fellow that did the repair was very good.

Some of American Home Shield's contractors were not the best contractors. At one point, I was going to cancel them and go with another company because of the quality of contractors that I was receiving. They have gotten better though over the years. I used them recently, and it was a good experience. Brick Street Plumbing came out and took care the problem.

I like AHS. I haven't had any problems with the claims that I’ve opened. A repairman was out recently but they haven't finished the job. I have to call them to come back out and finish the upstairs. I have to have someone remove the tile around the tub because that's something that he doesn't do.

American Home Shield has been absolutely wonderful with me. Because I’m deaf, they really helped me make appointments and get repairs done. I couldn't be happier. The technicians that I’ve used have been wonderful as well, and I have no complaints. Everybody has been very helpful. I even recommended American Home Shield to other people.

I have requested several services through AHS and so far, the experience has been pretty good. We had techs come out when the dryer was not working and it turned out to be that the thermostat was broken. So they replaced that and fixed the dryer. The technicians were professional.

We've always had American Home Shield. They recently sent someone out who cleared our kitchen sink and changed a fixture in the bathroom. He went down in the kitchen sink like 75 feet and cleared that out. It was stopped up way down below. It was perfect.

I've used AHS a couple of times and they're fantastic. I had another company sometime back and it turned out to be a total joke. But with American Home Shield, I haven't had any problems. The times that I've made claims, the techs took care of the problems quickly and there had been no argument about what they needed to do. In my house in Texas, I had to have a water heater replaced then I had a shower drain that backed up. At another time, there were sink drains that backed up. I have them now at the Tennessee house where I just moved in and they told me when I applied for the service that they have a benefit of rekeying your house. So I called them yesterday and they're sending somebody out to rekey my doors. They've been perfect so far.

American Home Shield has been right on the mark every time I've been in trouble for a couple of times now. The refrigerator started filling up with water. So the tech came out and the service was incredibly excellent. This guy knew what he was doing. He took that refrigerator apart, and he showed me. It was just the lines were all stopped up and he said, “You know, you don't need a new refrigerator, you just need new lines.” He put them all in, and it's working fine. I'm perfectly happy with American Home Shield.

I called American Home Shield because I wanted them to fix my refrigerator, and the company canceled my request because I didn't answer the phone. I didn't get to it in time. I called American Home Shield immediately, and they said, "Oh, no. The customer refused the service." I said, "What? I didn't do that." So the company didn't do the service. AHS called another company, and that was fine, but the other company that fixed my garbage processor in the sink told me the home warranty company only approved a specific item. It was not a good item, and the repair man told me he had to make some adjustments to put the item they approved. He also told me they had a better item than the one AHS approved and that we didn't have to fix anything. They just put it over there.

We had a hot water heater issue and we had a small related issue with it the same day the techs came. The techs had to come back later that day and fix something else. A day or two later, they came back again. AHS has always been incredibly helpful and reasonable. I recommend them.

I only had one issue a year ago with a contractor that American Home Shield had sent to the same property. And the contractor was dishonest because they did not submit the paperwork that they needed to submit on time. And that costed me nearly $700 because I had to buy a new washer. And I had to call AHS four times to figure out when the problem would be resolved. I've called service out, for that property and another property in New Mexico a total of four times. I will look closely to see who they would send if I were to have an issue with my washer again not to get that contractor because that particular contractor was dishonest.

When it was time for us to renew, we got a call from someone representing them saying that if we renewed, the cost would be at a certain price. There was a $125 discount for renewing if I did it then. I said I would wait until I go home and see if that discount still applies so I did and we paid the discounted price. But a month or two later, we got an invoice for the $125 difference. When we disputed that, it was questioned. They're trying to bait and switch and make you pay the full price for it and I didn't appreciate that at all. They subsequently came back and gave the discount but don't offer customers something and then try to take it back.

A shower kept leaking. The tech came out quickly and he was very good. He showed me the part that had an issue and explained it. Aside from this, I had another problem in the shower and it took a while for it to be resolved because the tech didn't get the email. And he didn't know about it until I contacted him.

American Home Shield sent someone for a toilet leak. The technician was excellent, very prompt, and very efficient. He knew exactly what the problem was. He did take his trash with him. I thought that was impressive. I have been quite pleased with having AHS. I haven't used it much, but when I do put in a claim, it is very prompt.

The contractor came out to see why our dryer wasn't drying. They did a good job. There was a bird's nest in the dryer vent. They pried open the vent thing, on the exterior of the house. The tech said he couldn't touch it because it was technically on the exterior of the house, but it was easy enough to do. The dryer has been working fine after that.

Last spring, the radiators in the basement were not giving off any heat so we had someone come look at them. The first guy that came out was hilarious. He asked what he was there for and I told him it was to try and get our furnace lit. We have a boiler and he said he didn't do boilers. He got on the phone with the office person. He then told me someone was gonna be calling me back because they needed their boiler person to come out. Someone called me back and was really nice about it. She was worried about getting someone out right away. She thought that it was gonna be a long time before they could get somebody out. But she said their boiler person had a cancellation so he would come out.

My dryer was overheating and the clothes were not drying. The dryer vent hose had broken in two and it was throwing all the sensors off. The tech took care of the issue right away. With AHS, there are no big expenses when something goes wrong. It's been hard to get a serviceman a couple of times but those times have been in the middle of the summer.

With my furnace claim, the tech was very professional. He came on time, did his job, and was very helpful. But American Home Shield forced me to either fix the water heater myself or wait in the middle of the winter for two to three months without water heater. That left a sour note for myself and my family. So, I left AHS for six months. I was going to replace them with Sears program. They are more diversified. But some people told me that AHS is the biggest in their field. I see that they added some technology for customer service. They have increased their price. I pay $110 a month and $100 per visit. A bit pricey. So, at the end of the year, I will decide whether to continue or not.

For the most part of the year, American Home Shield has been very responsive. It gives me peace of mind. If something goes down, they will either fix or replace it. The contractor was professional. He was on time. He quickly replaced my garbage grinder there. I'm very satisfied with him.

South Placer Heating came out for a broken thermostat and they came out also to do a checkup on the system. It was through American Home Shield. They sent out a thing saying you could do it for $75. AHS is a good deal to have.

I had a plumbing problem. They just kept sending somebody and kept ignoring me. I kept having to call the service manager and kept getting connected to people in other countries. They said, “I'm gonna fix it right now.” But only when I rated them really bad, did I get somebody to call me back. Then they said, “Your mom's problem is bad. We can't fix that property.” The plumber said that he wasn't going to fix it. Finally, I just hired a plumber on my own. He fixed it and there was no problem ever since. Right now, I also have a stove issue. If they can’t fix the stove, I’m just gonna cancel AHS. Because they seem like they can’t do the plumbing and now I’m waiting on the stove.

The claim submission process with American Home Shield is straightforward and easy. The one I did a few weeks ago might have been the first time I've used it. One of my toilets wasn't flushing but it wasn't clogged. So, I decided to try myself to replace the mechanism that's in the back tank. I've done that before but it just wasn't right and I decided to put in the request. I immediately got a text telling me what company was assigned to it and that they would be getting in touch with me within 24 hours to schedule, which T Mayes did. They were able to fit me in quickly and were out within a couple of days. The technician was great and polite. I showed him the bathroom and explained what was going on, and he got to work. It was a quick fix. It wasn't a major plumbing issue and it wasn't gonna be a big deal for somebody who knew what they were doing.

My service with American Home Shield has been good so far. Recently, they had service people come out to fix some wiring on a ceiling fan. They took care of everything on the same day. The main benefit of having this home warranty is saving money. But the timeframe of the repairs can be expedited a little bit more.

The service has been helpful and I like it. My washing machine broke down and the tech came to fix it. He couldn't because it was so old and AHS got me a new one. That was a plus. My ice maker also went out and they replaced that as well.

I put a claim in for a starter solenoid that went out. They put a new one in and it's working fine. However, I just re-upped my membership, I paid the full amount on the bill, and then a month later, they charged my credit card again for a certain amount of money. So I called them and they said, "Oh, that's for your taxes." I said, "It can't be because the bill says paid in full and the taxes are included." They just kept saying “It's for the taxes.” They were supposed to be calling me back today about getting a refund. But as far as service, I don't have a problem. We've called them. The techs would show up and fix the problem. They would charge me my $75 and it would be over. AHS has been a good company.

Home Shield wanted Sears to come out and do the repair for our claim. After about a week, my wife called. Sears said they would come out and repair it, but we would have to pay them. They can get reimbursed by Home Shield. My wife called Home Shield and they said that was not so. We got someone to come out that same day. We had another claim and it was for our ice maker. Techs came out and replaced it.

We noticed a flickering in the room a week before, but it was sporadic. Then the next week, it just went out. So, we thought it was a fuse so we looked in the fuse box and we didn't see the switch. We decided to call somebody because that was electric. We didn't want to mess with anything. I loved American Home Shield's website. I got the text message and the email and everything was done by phone. It was very professional, super seamless and quick. As soon as we found the claim, we got confirmation that they received it and then we had someone saying they would be out on Friday. It was fixed Friday. It was the easiest ever.

The AC guy was good. I like him. He knew exactly what the problem was and went straight to it. He didn’t take long to fix it.

I'm loving American Home Shield’s service. I had Choice Warranty before and it took forever for somebody to come out. Once they came out, I had to keep waiting for another part to come in. It was a lot of confusion but since I've been with AHS, I did three claims, and right away, someone came out, and they resolved the issue. Recently, Ostarly came out and everything was handled correctly. The tech did a wonderful job.

When I was showering, it sounded like it was a lot of water. So, we turned off the shower. And above our shower, directly below was the kitchen. We turned off the shower, but we could still hear it raining. So, we came downstairs, and it was completely raining all across my ceiling in the kitchen. We called American Home Shield and hoped that they could help. But the pipe where the drain was at, the man told us it was put on with a bad washer. So, the washer probably unscrewed from the water pressure and opened up.

The service of AHS has been excellent. My most recent claim was for a couple of faucets in our master bathroom. One of them, they were able to repair, and a couple, they weren't. So, they paid for the replacement of the two that they weren't able to repair. The whole thing went well. The overall process was really easy to work through.

We closed a month ago, and so far, we've had just the rekeying. That went great. The tech was great too. I have no complaints.

We had two homes insured with American Home Shield. We had an issue with the water heater at one house. We couldn't get the person at American Home Shield to understand that we had two different contracts and the water heater issue was at a different house. It's very difficult at times because English is their second language and they are reading off of a script. They were really not listening to what we were saying and they kept saying, “We can't come out again because of some reason.” For the house where we had the water heater issue, we had to have somebody come out five times. We weren't happy with the technicians. Finally, a person came out and actually found the problem. All in all, sometimes our experiences were good. Technicians came and did whatever they were supposed to do.

American Home Shield suits what I need it for. They have people they can call and get things taken care of so you don't have to keep track of the different types of purveyors. They're doing the job.

I’m very disappointed with American Home Shield. They upped my plan $7 and never told me about it. Then, when I had to talk to them over and over, they said it was not a problem. They were gonna credit it back to my card and send in 41. I said that I’m on Social Security, I’m a widow, and I needed to know that they’re upping my plan. Maybe that’s not a big deal to them but $7 is a big deal to me. Then, they said it would be in my account in 2 days. There was nothing and I called them again. Six calls later, I get this story that they were not gonna give me the money back. If I call again and I have a service call, they’ll send it back to my account.

American Home Shield is excellent, except they call in the orders. When I bought my home, they offered a free keying service. They did their part, but the people where I live didn't do their part. The day I canceled the order was when the company called me to rekey my house. The reason I canceled the claim was I was three weeks into my house, and they didn't call me. I just changed the locks myself. But when my air conditioner went out two weeks into the house, that was taken care of immediately. The repairman, Anthony, was very honest. He diagnosed the problem, and my AC was fixed in a week.

The air conditioning wasn't working so I called American Home Shield. The first day I called was on a Friday and the lady I talked to started asking all these questions. I was out having breakfast at the time but she said she needed me to check the unit right then. I asked her to call me back in 20 minutes and she said she'd give me a call. I waited and she didn't call me back. I called up on Sunday and talked to another lady. She was real nice and she said she would get somebody to get in touch in the next 48 hours. They got me in touch with Air Conditioning Service Experts who fixed the AC on the first try. AHS is a pretty good company.

We generally submit a service request to American Home Shield, and they contact us within the next day or so. We just had a washer that was not working, and they ended up giving us a gift card to replace it. That process was very smooth. It was Lowe’s that was taking the time. American Home Shield was very fast. Overall, AHS is a lifesaver. They're very fast, efficient and professional.

I only used American Home Shield for the rekey and so far, so good. There were no issues.

The issue with my appliance turned out to be a loose wire and the tech who worked on it was good. American Home Shield is expensive but it gives you peace of mind that if something does go wrong, I can call them and they'll call the appropriate vendors to fix the problem. I don't have to worry. They should make it easier though to get in touch with customer service. The last time I tried, it was practically impossible.

I prefer doing my claim online because it's quick. I called the contractor and made an appointment and they came the next day. The tech had to have somebody bring a part to him but he got the job started. He was a nice young man.

The refrigerator was leaking water where the icemaker is. I reached out to American Home Shield by phone. The only thing that I don’t understand about American Home Shield is that they source out to people with not so much in English. They’re kind of hard to understand sometimes, and almost every time I call, this is who I get.

I had a light in the ceiling that came on by itself and I couldn't shut it off. The tech came out the next day. He figured it out quickly, fixed it, and was on his way. The washer had some broken parts. And it was so old, the contractor couldn't replace the parts. So, American Home Shield got me a new washer.

I had a claim for the AC before the techs fixed it but then there was another problem that developed after the warranty period. The techs replaced the fan motor. They were great and I'd recommend them in a heartbeat. I've been pleased with AHS except in some cases.

The circuit breakers went bad. They kept flipping back and forth for the refrigerator and the microwave oven. So those two went bad. The guy that American Home Shield sent out was pretty good and very professional. I like the home warranty but I'm paying too much money every month. American Home Shield promised me one thing as far as the price. But when I see deductions, I see something else. I thought they would work with me since I got two houses under them.

The technician was speedy and helpful and answered our questions and took care of the problem. Another tech came in for the subsequent visit to install the part.

When something was going on with the compressor on my AC, I tried to use the internet for my service request, but it was having so many issues. I reached out by phone, and once I did the initial request, someone came out and fixed the issue right away. Everything was fine. I would refer friends to American Home Shield.

The freezer on my refrigerator started to thaw, and water was leaking where things had melted. Then the refrigerator was not very cold. So, I called American Home Shield one day, and they said they’d send somebody out the very next day, which was a very positive thing. The guy came, and he was very knowledgeable. He fixed my refrigerator and it seems to be freezing, and the refrigerator seems to be cold. I'm pleased with this service because they did fix what was wrong, however, I’m gonna have to call them back because now my icemaker is not working on my freezer. It's not making ice.

American Home Shield is awesome. Every time that I've had to call, they've been quick about getting the techs out here. I don't have to stress about whether my stuff's gonna get fixed or not. I have a peace of mind knowing that my stuff is going to get fixed properly and quickly. I have had my dishwasher fixed, and now, they have somebody that's been working on my dryer.

I've used American Home Shield once, and the service was good, quick, and easy. The guy from Sears came out the next day, found the problem with my dishwasher, and fixed it. He was professional, and everything went well.

The dishwasher didn't power on at all. I put in the request and then they assigned AZ. Then AZ came out and took care of it. They pulled the door apart, identified the burnt wire and fixed it. They replaced the water hose as well because they found a leak while they were out there. They had to come back another day to bring a hose because they didn't have the hose. The guy that came out seemed to know what he was doing. So it was good. AZ was very professional. I sent in the claim online and American Home Shield's website was fine. It's pretty simple. It's very fast and easy.

The tech who came out was a good guy and knew the process very well. Everything’s okay with American Home Shield but it takes a bit of a long time to come and do the inspection and get the diagnosis report. It’s a reasonable delay though.

I sent in a claim when my roof was leaking. Everything was good.

I've had great service from American Home Shield. Recently, we had a problem with our dishwasher. It took the techs a few trips to figure out. There were steps they had to go through to troubleshoot each piece.

My unit stopped working. I called American Home Shield then I got an email with the name of the contractor that was gonna come out. The tech came and it was good. He fixed the wires, said something was not going open at the top of the house, and it was put in as another claim. I will recommend American Home Shield. So far, I haven't had any problems.

Prior to covid, I would have sworn by American Home Shield. I would've made a video and sent it out to everybody, saying, “You're stupid if you don't have it.” Now, it's changing. Post covid, when it comes to trying to get people in to do certain things in a timely manner, it's gonna take about three weeks. When my sink was stopped up, I started going to other plumbers and scheduled them out of my pocket because dealing with American Home Shield, after you wait online for so long on hold to talk to someone, you can't get appointment for three weeks. When I first got American Shield, whatever was covered, I had timely people. I still have relationship with the the people that were contracted by American Home Shield. But when I call American Home Shield, they can’t get them people scheduled. They get other people who can't come out for three or four weeks because it’s not a priority.

I called the AHS customer service, then I scheduled an appointment pretty quickly with the contractor. I had to have the fridge repaired since one component was breaking. The tech was professional and he did the repair within one hour, which was really quick. We analyzed the root cause quickly, too, then he went out to buy the new component and replaced it for me. With AHS, I didn't have to call the appliance manufacturer when the warranty on it had expired. Then, the service was not that expensive. It only cost me 80 bucks for one technician to come and fix the issue.

I really like AHS. In the last few years, they've come through for us many times. We recently had a thing with our furnace that didn't quite work out as well as we would have hoped, but it wasn't really American Home Shield's fault. It was going to cost extra over and above what we expected it to cost but American Home Shield said that we could go to our own contractor if we wanted. So, we really are very pleased with their service and that's why we've kept the warranty up for the last two years.

American Home Shield works for me. I recently did a claim and the person they assigned to me gave me a date and time but didn't make it. I called American Home Shield back and they assigned another person to come out. They were here the next day. That was good.

People who were coming were not qualified and they were giving the wrong information. It turned out that there were some plumbing issues and they have to fix that. But the plumber was saying it was a machine appliance issue. But the appliance tech says it's a plumbing issue. Nobody was solving the issue. The appliance guy came and he saw that somebody had changed the piping and water was coming in the wrong pipe. He switched it back and the appliance was working then.

I'm going through a little crisis mode in my house. My washer, my dishwasher, my dryer is still waiting for parts to come in so it can be repaired. Everything’s breaking in the last three months. I put in the request for service, and American Home Shield assigned somebody. And it has been smooth and easy. I’m not being bothered by phone calls. I get emails updating me on what’s going on. Everything has been okay.

It was a very slow process. Because I called in August 2nd and I didn't get anyone out to my home until August 17th. And I didn't get my dryer fixed until the first week of September. First it was another company. And American Home Shield called Sears, and they came in. They had to order a part. The part they ordered still wasn't the part that they needed. And come find out, as a technician was there, he finally picked the dryer all the way apart and found out it wasn't even a part that they were supposed to order. It was something else. AHS did what they were supposed to do. I paid the service fee. The coverage is fine. I paid the deductible and I didn't have to pay anything else even though they came back three times. It was just on the service facility that contracted with them.

I've had American Home Shield for two years. I never used them till a few weeks ago, then it was everything at one time. I've always heard back immediately, and I'm very pleased. I called over the phone, and they told me that they would get back to me with an appointment, which they did online. The gentleman who came was very polite and he was here a very short time. He said it was a plugin that wasn't working in one of the guest bathrooms. However, I never tried it. I took his word. The family has moved in, and I find the plugin is still not working. I tried to call Washington Electrician this morning to get them to come back and make it work, but they’re not answering their phones, so I left a message.

Wright Refrigeration came out when there was loss in coldness for the food in the freezer and the refrigerator. The response time from them was great. Someone was able to get me in. The technician looked at the refrigerator and said that they were gonna have to get to the motor that's on the freezer side. He was gonna have to clean out the whole refrigerator and freezer because he had to do something on both sides. But in order for them to get to the motor, I had to completely defrost the refrigerator, so I had to throw a lot of food away. But the technician was top notch. He explained things. He even told me where I could go because I needed some other pieces like the vegetable bin. The owner was very professional when I called back to ask them a question because I didn't think that it was going to defrost in time. They gave me enough time. However, American Home Shield's price went up, and I'm a little disturbed. I've been with the company for over 20 years, and if anything, my bill should have went down.

I've had American Home Shield a couple of times and I cancelled in the past because I've had such bad experiences with the people who did the work. I found them to be awful. But I re-upped because I had reasons and this time, the guy contacted me within 10 minutes of putting in the service request. Then, he was at my house within two hours and fixed the problem with my air conditioner. So I was pretty impressed with that.

The repair people had to order some parts, and it took a while, but other than that, they did a good job. I like American Home Shield. I've had several occasions to use it, and so far, we've been well-pleased with the service that we've had. We've gotten our money's worth out of it.

A kitchen sink was stopped up and the tech just had to clean. He was professional, knew what he was doing and solved all my problems. This was the first time I used American Home Shield and the experience was amazing. Whenever a problem comes up, AHS covers it and it's perfect to have that in place.

The stove was not getting hot and the broiler part of the stove would not even come on. The tech from All Star came out and he explained what the problem was. When he came back and he finished, he took a little box out and showed me. He put a couple of screws in on the knob because a couple had fallen out and he saved them. He was very efficient and courteous. He fixed everything and so far, everything’s been working. I’ve had no bad experiences with AHS.

So far, American Home Shield has been great. We just bought our house this month and I immediately found a huge plumbing issue. They helped get a plumber out there that day to fix it. It was fantastic. They covered what they said they would when we purchased the home warranty, and they were easy to work with. The plumber was good too. With American Home Shield, we have peace of mind, knowing that we just made this major purchase with the home and that we're covered if we find something that wasn't there or didn't see when we purchased it.

The tech was great. The drip pan of my AC was full, so it was leaking over, and the tech came in and fixed it. He was right on it and knew what he was doing. Overall, American Home Shield’s service is fine. It’s easy, but sometimes it takes too long to get through. I wish it wasn’t as expensive as well.

I had a PVC pipe that runs from my kitchen sink underneath the floor joists so it's accessible by the basement. It goes out to the system that goes to the sewer. In the middle, there is a galvanized steel pipe that runs from a utility sink and it intersects it right in the middle. The goober who did this plumbing job used the galvanized 3-way to for connection. That made sense for the galvanized pipe but the PVC is never gonna last. It started leaking right there. The plumber sized up the situation and he had to replace that faulty part. He used the word modify and that killed it for American Home Shield. It was a straightforward plumbing job where the job was done incorrectly the first time and all he had to do was correct it. But American Home Shield rejected my project and I ended up paying $364 out of pocket on top of the $100 deductible for the home warranty. I'm not happy.

Sunbelt Electric came out because one of our breakers kept tripping. They did a great job. There were two ground wires touching each other inside the outlet. So, the tech fixed that, and off he went. This was the first time we've used American Home Shield. It's been great. So far, so good.

Initially, the problem looked like a thermostat. I changed out the thermostat myself and got the unit to go off and go on again. However, the reset button kept clicking off. That was when I realized the thermostat was doing this for a reason, and it had got to be more than that. Then I noticed it was leaking at the bottom. That was when I filed the claim. Breon’s Plumbing Heating and Cooling came out and looked at it. They said, “It's good that you got it running for now because they're not that fast when it comes to replacing these things. It's probably going to take a week.” American Home Shield approved the claim the same day. Breon’s Plumbing Heating and Cooling called me yesterday and they will be there on Monday at 8 AM to install the new hot water heater. Overall, I like American Home Shield's service. They're a bit slow sometimes to respond, depending on the claim, which probably isn't their fault. With all the things they cover, they got to reach out to a contractor. But they covered my claim, so I’m happy about that.

I like American Home Shield's flat rate. Recently, the air conditioner went down. I knew I had a contractor and who it was, it just took him that long to acknowledge he was coming out. If the service rep could have been more prompt at getting back to me, it would have been better. We didn’t know what was going on for 36 hours. Other than that, everything went good. The tech was only here for about five minutes. He fixed it right then.

Our AC wasn't cooling and Austin Heat & Air came out two times to look at it. But the AC was working properly when the technician was here. He did his test and it was running the way it should. Then, the machine failed in front of the technician, so he was able to determine what was wrong with it. Austin's reps were professional 100%. From their office staff, Crystal and Heather, to the technicians who came out here, Freeman and Austin. They did a awesome job. I also like AHS because they stand behind their product. They said that if anything goes wrong, they'll take care of it for you, and they did it for me. I'm totally satisfied with them and their warranty is a must have if you own a home.

We had one service call for the washer, dryer, and microwave. The repair guy made a visit, and then came back. This all transpired when the hurricane was down here in Florida. So he was a little bit late getting back. But I understood that because the repair guy didn't even have electricity at his house. So he came back after the hurricane and fixed the three appliances. This was the first time I used American Home Shield and everything was fine.

My microwave and fridge had issues, so I did one round of repair requests to American Home Shield. I filed online and then spoke to a representative. The techs fixed the refrigerator and my cooking range, and AHS is replacing my microwave.

Calling AHS goes okay but they could be more accessible by phone. When we run into problems and we try to call somebody to find out what's going on and get something taken care of, it's an issue getting a live operator.

I called American Home Shield when the refrigerator went out. They sent someone else out first and he said that it was the compressor. He sent his diagnosis back to American Home Shield. Then they sent someone else out for the second opinion.

The trash disposal was not working and The Lindsay Company came out. It was very quick and the repair guy gave an explanation about what happened. It was a small piece of metal that was inside there that I could not see. So, it was a less than one minute fix. The disposal is still working well and there are no problems. I like American Home Shield a lot. I have been using it for nine years.

A plumber came in and fixed my plumbing in about 10 minutes. Somebody inserted the wrong piece of plumbing when I bought the house. He just installed the right piece and was gone.

I had to call American Home Shield twice because I had two different guys come out to look at my burners. They did replace it, and then I still had to pay $1,100 plus the $100 deductible, which I wasn't too happy about.

The dryer was not working and the washer was turning but was not washing clothes. I called American Home Shield and talked to them. The technician who came opened the washer and the dryer, and he changed some parts. The washer is working now, but there's not that much improvement with it. The dryer is turning but I cannot feel any heat.

I had a disposal that had to be replaced. The tech was on time. He was very professional and friendly. He was forthcoming with information about it. Did it quickly, replaced it. They’ve done this where they had to video it first, and they were prepared before they walked in. So, it was like bada-bing, bada-boom. It skipped the step of having them to come in to be, “Oh, I know what's wrong with it,” and having to leave, get a part, and come back. Because that way, they can come in, get what they need to get done, and get out of your hair. They're not taking too much out of your time. It was a brilliant move on their part. I was extremely impressed and happy. I’ve told several people about American Home Shield.

American Home Shield is great. When you have a problem, call them, let them know what’s going on, and they'll send somebody out in 24 to 48 hours. The turnaround time is not very long. When I was having problems with my door, I just called and paid the deposit. The repair people came out and fixed it. They were very cohesive. They let me know what they were doing before they started work then upon completion, they let me know that they were done. It went well. However, my door was working for a couple of days, then it fell offline again. I called them again, and they came back out again and fixed it. Now, everything is working great.

So far, AHS has been doing really well. Sometimes the folks that they assign to a project don't always respond as promptly as they are asked to. They also don't call back. It happened only once though. That was the first claim I initially put in for some electrical work. I ended up calling the tech. He said it was because it was going to be a holiday weekend and he was going to be out of town. But he'd get with me when he got back. He never did. So I called American Home Shield and they contacted him. He still never followed back up. So they dropped him and gave me someone else and the tech came by the house. He was very good.

I really had a good experience with American Home Shield this time. I wasn't having a good experience, but my last two calls had been super awesome. So, they must be changing and doing stuff way better than they used to. They had to replace my washer because my unit couldn't be fixed. It wasn't sensible to do it that way. It's probably more expensive than just getting a new one. I also had my garage opener fixed. They replaced a part, and now, everything's going well.

The air conditioning wasn’t working and the contractor replaced a bunch of items on it. The guys who come out were good and knowledgeable about everything. American Home Shield has done a great job. We've had them for several years. They’re something good to have. I would recommend it.

I’m happy with American Home Shield's service. I had to use them recently for my stove. The techs are still working on it because they’ve done one thing, and it’s still acting up. This weekend, they’re gonna be over to check it again and see what’s going on. To me, they probably don’t know what they’re doing. Why go three times to do the same issue and still haven’t fixed it? As far as AHS, they’re doing the job. The businesses that they hire to do the repairs are the ones to blame.

I've tried to do two things with American Home Shield. They couldn't help me with one, but they did the other. It did take two times with American Home Shield to get connected with somebody. The first time I tried to get with them, they connected a service agent that was from Eastern Virginia, which was about a four-hour drive away, and the guy never called me back. Finally, when I got in touch with him, he was like, “Yeah. It’s not even in my service area.” So, we had to get back with American Home Shield. They got Country Roads and that guy was great. He was the next town over and he got everything taken care of right away.

My fridge was leaking and I did a claim for it. The submission was fine. American Home Shield was supposed to take the $100 payment but they didn’t. Something went wrong where they were showing that I owed $300 but the technician was wonderful. He was very polite, clean, and quick. He kept me updated and was very punctual. But the claim process was very difficult with the fridge. The service from the reps wasn't as good as the technician's. I probably talked to four or five reps. The retention lady that I spoke to got that issue resolved and she even did a recall because after the technicians changed one part on the fridge, it started frosting. She sent the technician back out there to see why it was frosting. There was a back-and-forth. Even though I spoke to a couple of people that didn't understand the situation, it was overall resolved and I was helped.

When water was leaking in my garage because of my air conditioner, I requested service through American Home Shield. The repair people gave me a call, explained who they were and came out as scheduled. Once the repair man came out, he told me that the condenser was clogged and it was leaking water too. He poured some solution in the drain hole. He also told me what to do to rectify it in the future. He told me to take 12 to 15 ounces of bleach and showed me where I should pour it each month so I wouldn't have that problem again. I put the bleach in the 1st of October, and that problem hasn't occurred.

We had two claims in the past couple of months. One was for our dishwasher that stopped working. American Home Shield contracted a company to come out and fix it, and they had to come out a couple of times because they needed more parts than they expected. It took a while because of the new parts, but I wouldn't put that on the contractor they assigned for the repair. They ultimately fixed it, and all we had to pay was the $125 service fee. There was no hidden cost, and they replaced practically all the parts in the dishwasher, except for the physical outside of it. I was looking at dishwasher prices, and it might have been less expensive for them to get a new one.