American Home Shield Reviews

A contractor came out and did a diagnostic because the AC units weren't working properly. They replaced some capacitors. The technician was good. However, it was confusing for us. They placed a service call for just one instead of four. When I took the policy, I told them we have a big house. They should’ve at least known by the address. The first time I used it, I had to cancel that order. Then we put another order for all four of them together.

The contractor came out because our garage door wasn't closing. It was going down about a foot and going back up and coming down three feet and going back up. The tech fixed it. Then I said, "Can you make this so that I can close my garage door from far away?" He said, "No, this garage door is old." Which it is. So I said, "Do you have another one that we can or can you suggest?" Then he said, "Yeah. I have. I recommend such and such." I said, "Okay. Can you do that?" And he goes, "Let me check." So he went and looked and said, "I have one on my truck if you want it." So that was it. We bought it.

Our hot water heater wasn't working and we had multiple issues. The tech was very helpful and everything was resolved.

I had a bunch of electrical outlets that weren't working and the contractor who came was awesome. I'm gonna be hiring the tech to do some other stuff for me outside of American Home Shield because they were great. They came in three days after I out in the claim, which was better than what I thought. And they did a lot of work in 45 minutes. They were efficient. American Home Shield has been great. I used to have Choice Home Warranty and it was awful. I switched to American Home Shield and it's been a total 180. They're awesome.

We had a washer that stopped working correctly, and American Home Shield arranged a replacement, which we're still waiting on. We had a weather thing happened here and so our road was closed. But they're replacing it with a similar washer, and it was very easy to deal with. The repair person that came out was really helpful and knew what the problem was right away and was able to diagnose it and get it into the dispatcher. Everything happened pretty quickly from there. But American Home Shield could make more money if they would give you the option to buy a dryer at the same time they're replacing your washer. Because you want to have a matching one, and it seemed a really good opportunity to give me the option to just buy it and have it delivered by the same people.

The garage door wasn't working. Sam's Garage came out and they were awesome. I liked the tech. He was very helpful, quick and polite. So far, I'm happy with AHS.

The rep from American Home Shield I spoke with on the phone was pleasant and the guy from Rush Heating was extremely great. I’m gonna have him come back again through AHS. He wanted to come the next day but I couldn't have him come so he came that Monday. He was on time and everything was situated and taken care of. It didn't take him long to do what he needed to do. He would like to clean things up and so I'm going to do that within the next couple of weeks. I'm going to request him specifically because he was very knowledgeable and patient. He showed me a lot on the heating system and air conditioning system as well. He already did the maintenance, which was $100 and I paid that out of pocket already.

We were turning our heater on for the first time of the year. When the thermostat kicked on and the heater came on, it was making a loud electric buzzing noise and there was some sparking. My wife called in a claim to American Home Shield and said it's with the HVAC heating and air conditioning unit. It got opened up as an air conditioning claim. A technician came and when I described the issue to the technician, he said I needed to call back and make it a heating claim as American Home Shield would need to differentiate. The technician wanted to make sure his paperwork was right. It was just an extra step to go through. If we had called in and said it was a drip from the sink but then he came and said it was an electrical issue, then I get that. But it's HVAC. The central heating and AC is the unit. It's the same thing. You open up the same door to access the same unit.

Everyone has been done on time. Good customer service. Everyone is helpful and professional. It's a good experience.

My refrigerator wasn't cooling. It was very pleasant and informative when I spoke to the AHS rep and submitted a claim for it. The techs came out in two days. I've enjoyed my experience with AHS.

Our icemaker stopped working. We called AHS and the tech came out and repaired it. The tech was great. It was very quick and thorough. AHS is a great service. It’s very convenient and accessible online. Easy to get a repair done.

We had a pipe inside the wall that was leaking, and a guy came by and he fixed it, and it's been great ever since. American Home Shield's turnaround time met my expectations.

We had our dishwasher worked on through American Home Shield. We started it one day, and it quit mid-cycle. We originally didn't really know what was going on. The tech came out and rewired something on the inside and that was the extent of it. He was great.

American Home Shield is not what it claims to be. It's a rip-off. You're paying a monthly fee and you have to pay the person when they come out, but you still have to pay for the repairs because American Home Shield won't cover it. Majority of the time, I had to pay money out of my pocket. I'm thinking about canceling. That’s how dissatisfied I am with their service.

When I tried to turn on the heat, it wouldn’t come on. I called American Home Shield and the contractor was out the next day. I was pleased with them. They were very professional, and they got straight to the point.

The heating element was burnt out on my dryer. I called American Home Shield on a Wednesday and somebody came out within a day, and then he had to order it. He came on a Wednesday morning and he ordered it on Wednesday afternoon because they texted me. Then, they told me it would take three to five business days to get the part in, and then they put it in first thing Tuesday morning. So, they were very efficient. The serviceman was very professional, very polite, very neat, and very clean. He could not have been better. He was an excellent representative for the company. Overall, I liked the fact that, for just $100, AHS will fix almost any appliance I've got.

There was overflow where the septic system is. The motor that handled all the ventilation was out and the system was not working. The tech replaced it and so far, we haven't had any issues with the system. I like that AHS was able to send somebody really fast.

The spring broke on the garage door. I love the option to put the request in online. The techs were really fast.

Right now, I do not have a dishwasher that works. I contacted American Home Shield to see if I couldn't get a new person to come out and look if the one person can't do it. I also have the Sub-Zero freezer and next to it, built in, is a refrigerator. I told them that I do not think the ice maker is working correctly. It's not covered. They won't look at my icemaker because it's part of a freezer. So, I'm fairly disappointed in that. Other than that, they fixed the problem and they have also been out twice to fix a leaky faucet in the laundry room. Right now, I'm not very happy because I have a home without an icemaker that’s functioning. I was thrilled before until the communication stopped when I did ask.

American Home Shield is doing really great with their service right now, so I'm very happy with it. I am legally blind, so I always do requests on the phone. It's much easier for me, and they are usually quick with getting the people to come to our house, and they're very good at making sure that everything is done the right way. We've had to have things replaced, and they were quick about getting it done and very good about having someone come in and get it installed and put in. When there was a clog in our plumbing, they sent plumbers to snake it and get it all cleaned out and taken care of.

American Home Shield told me that somebody would reach out to me. That person did. And I was able to schedule a time that was suitable for both of us. The tech just came, and within a few minutes, he was done and he left. He fixed a running toilet. AHS gives peace of mind. My service has been prompt and they take care of the issue. So, I’m satisfied.

I have several companies through American Home Shield that I really liked doing business with. I've found them to be very good and honest. In fact, for my HVAC at my house, I took out an annual maintenance contract with the company that I found through the home warranty company many years ago. So, if I have any type of issue with my HVAC system, I usually call them directly and tell them that I want the company assigned.

The toilet was backing up into my shower. We called in because we needed somebody who could handle it that Saturday. The person who was originally assigned doesn't work on the weekends. American Home Shield got another plumber who could. We waited on the line while the rep got someone else in the area. He called right away while we were still on the line with American Home Shield and set up a time. He said he would be there at 1 o'clock. He showed up at 1 o'clock and got it taken care of.

My AC wasn't blowing at all. The tech did fine but he had to wait for our electrician to come out. He came back the following day and replaced the blower. Go to American Home Shield.

I did yearly maintenance on my Heating system through a home warranty, which Charged me $108.00, Unfortunately, they found a crack in the furnace and asked for a replacement. I agreed to a replacement and the home warranty company send another contractor that company asked me what is the problem with the heater. I never know this is a SCAM, I explained what the previous contractor found, then the new contractor-asked for out-of-pocket money of $2746.00 for furnace replacement. I called customer care but they are saying because of the modification, I told them I didn't need any modification, but they are not ready to agree without that. Now I realize it's a SCAM with the contracting company. Please stay away from this American Home Shield, They have a setup with some contractors and they will rip off your life.

The air conditioning stopped cooling. I made a claim with AHS through the internet, which was ideal, and someone was able to come that day, but I wasn't available. So, they came out the next day. They had to order parts then they came back the next day. The turnaround time exceeded my expectations and all in all, AHS is worth it.

AHS sent somebody out here to check the electricity in the kitchen, but he said the warranty didn't cover the light socket behind the fluorescent lights up in the ceiling. But other than that, AHS has been great and so far, they have addressed everything that I needed them to come out and check and fix.

American Home Shield is worth it. Their service providers are reliable and they get back to us quickly. Recently, the ice maker had some issues. When we figured out there was a problem, we didn’t like the normal operation hours, so we did the claim online which was awesome because it’s step by step. The service provider got the parts in and fixed it.

My AC wasn't working. I made a claim with AHS and everything was great.

American Home Shield has been helpful. I don't do a lot of claims, but when I do, I get service right away. The platform is easy to use. So I'm pretty happy with it. When I had a contractor come out for the garage door, they came in for five minutes and the tech said, “We need a crossbar across the door for it to be able to last longer.” Then he said that's not covered by American Home Shield. So it was just to diagnose that that was needed. But it was okay because I understand that I don't pay for the most premium membership. So I understand that some things are not gonna be covered.

American Home Shield got me connected with a plumber. He was out there by the next day. But that was a Friday, and he said it had to be replaced. And he would get together with AHS and go over it. I told him I wanted a different type of faucet. So he said, “I suggest that you tell him that you want to do the buyout thing.” It seemed to be good, except that they never got back to me. He said, “You should be getting a call, saying that this is okay to do and everything.” But I never got a call back from AHS. I had to call them to say, “Okay. What's the next step? What are we doing? This is what I want to do.” But we went through that. And I had already, by that time, gone down and bought the faucets I wanted. And now I'm supposed to send a copy of it.

We had a leak and Charleston Roofs + Windows got out there as soon as they were contacted by Home Shield. They were professional and we enjoyed them coming and doing the job. AHS has been good to us and we’ve been pleased so far.

I really do like American Home Shield. I like doing my claims online. It's fast and convenient. The technicians are really good. I'm really happy with the whole service.

Spartan Plumbing, the contractor, came out to address an issue with my water heater. It was on but in an error state and not making hot water. They came out first to assess it, order parts and then to replace parts. Then a third time, to replace a final part. Since then, it has been working fine. American Home Shield did what they were supposed to do.

We just purchased the house and we had it rekeyed. The contractor put them all to the same key and that was amazing. They were super helpful. They did a great job. When the washer stopped working, American Home Shield sent somebody out the next day. He fixed it really quickly and we could do our first load of laundry in our new house.

I love American Home Shield. If I have an issue, they always make sure that the contractor calls me in a timely manner. The contractor came in and knew what they were doing. They fixed my kitchen sink and bathtub, and they did an excellent job so my water is not running. I would recommend American Home Shield.

The electricity wasn't working. We had flipped all the breakers and checked everything we could possibly do. AHS sent out Loren, an electrician, to do some troubleshooting. He respected the fact that it was COVID and he had a mask. He also took his shoes off outside. I followed him around my house and he didn't object. He did everything to find the problem, and he did. I really appreciated American Home Shield.

There was water dripping from the pipes. Our pipes are up in the ceiling of the basement. We have a fully finished basement. So, that was a problem. We had it fixed once. Then another leak appeared somewhere else on the line about a couple of weeks after the first one. The techs who came were young guys. They were very sweet. They were saying that we probably had to replace all of the pipes in our house, which would mean total destruction because everything was bad enough that when they finished, a lot of the ceiling has to be replaced. They were nice guys. With American Home Shield, it's nice to be able to call, and know that you're gonna get somebody out here quickly or quickly as can be. Usually, things happen on Fridays around here. So, we were happy with them.

I recently had an issue with the heating's flame sensor. Using American Home Shield worked.

We have been enrolled for three years, and the service has been great. We love American Home Shield. It's very beneficial when things break down. I was having to go to the laundromat because my dryer broke down, and right now, my refrigerator is freezing up. So, I gotta wait for a couple weeks till I can get the $75 so I can have my refrigerator looked at.

I had an AC issue and the tech got it fixed the first time around. He was fine.

The garage door was an old unit with a mechanism that couldn’t be replaced. So, the motor had to be completely changed. The tech did great work and was very nice. American Home Shield’s service has been good. The people at the call center are genuinely eager to help me and the service responses have been very prompt. AHS has saved me some money so far.

I'm starting to become very disappointed with American Home Shield. The first time I dealt with them, I understood the problem. Because of Covid, it was hard to get ahold of the product. I waited until it came but since then, the two times I’ve tried to use them, I still don't have a satisfactory solution. The company here told me one thing and I can see on some parts what they meant but they led me to believe that AHS turned me down as far as what I wanted fixed. It turned out they hadn't even heard from them. I am not satisfied with the service. On this last one, they were timely and I cannot complain about that. They came but they found reasons why they couldn't fix whatever it was. I went back and looked at the paperwork, and I found that they could fix it no matter what or we could come to a solution. But I haven't heard back from the company.

I noticed there was a moisture spot on one side of the wall. It looked like there was a hole in there. I did have a picture on that wall. So maybe the picture put a hole in that pipe and when the nail was pulled out, it started to leak. The gentleman came out and checked it. He lost his tool and had to come back and check. But other than that, he was great. I still have a hole in my wall and American Home Shield is supposed to have someone to come out and repair it. When the contractor did the repair on the pipe, they said, “Okay, it's gonna be a big bulge in the wall. Or we can redo the whole pipe from top to bottom, but that's gonna cost you $1,300.” I told them, “Okay. So let's just stick with 500.” They said, “Well, whomever you guys send out should be able to shave some of the sheetrock so that it's not so bad.” But I'm kind of worried about it.

We had a slab leak and the plumber came. But why in the world would I have to pay $2,600 out of my own pocket for the plumbing? They didn't cover all of it and I don't understand that. Other than that, I have no qualms about the plumbing company that came out. Normally AHS does okay.

I called American Home Shield for my water heater that was leaking. I was in a rush 'cause I have a special needs person who lives with me, and we can't go without hot water. A repairman came out three days later and looked at it. He said none of the fixtures were up to code. I did a research and to me it seemed everything was up to code. I said, "Alright. Let’s get the estimate and see what they'll cover." American Home Shield would cover the water heater, but they would not cover any of the accessories for it that were said out of code. It would have been $600 out of pocket for them to put the warranty water heater in. We had to make sure our home was permittable (fire extinguishers, carbon monoxide testers, sensors). I didn't understand why the interior of the house needed all that when my hot water heater is in my garage. The repairman said it would be two to three weeks to get the permits to put it on.

All Appliances was awesome. They came out when I had a problem with my washer and dryer. They kept calling and made sure everything was okay. They needed to order parts and come back out. Now my dryer is working a lot better. The washer’s been intermittent. The main concern is my other issue on the air conditioner. It took over two months to get it repaired. It happened to be during the over 110-degree weather. Now we're waiting for the city of Pleasanton to come out and inspect the air conditioner. American Home Shield was terrible on follow-up and fixing any issues. In order to get them to do what they were supposed to do, I had to go on the Facebook page of American Home Shield lawsuits to get the phone number of the executive office to get this resolved. Otherwise, I don't know if my air conditioner would have been fixed.

We had a dishwasher in the unit that was leaking. Fridge Worx came out, checked the problem, and ordered a motor. That took three to four weeks. When the motor came, the contractor installed it. At that time, nobody had been occupying the house. Once we occupied the house, we used the dishwasher, and it was leaking still. I tried calling Fridge Worx. I spoke to the one who would come out to the house. I explained what the problem was, and he was surprised. He told me I'd have to call American Home Shield so they could do a re-dispatch.

I sent in the claim online and then they called me for making a schedule. The contractor was nice and they did their work very great. The tech ordered the part and then he got back. Luckily, he could get back on the same day. So after finishing the other work he had, he came back to finish the furnace because we have baby and it was cold. He thought we really needed to fix it today. That's why I really appreciate it.

American Home Shield is a good deal. They called me and said I had a free rekey. They said, “It's part of your policy to get your home rekeyed. When would you like to do it?” We had three locks rekeyed and the tech that did that was very good.

Initially, I wanted to see if the AC could be hooked up. When the tech came in, he said that the wires were cut and I would have to call to get an electrician to come in to do the wiring. When I had the electrician come in that one day for the kitchen light, he had to fumble around over by the breaker box. He said that it could have been done and it didn't need an electrician. It just needed him to put the wires back together. I wasted $100 there.

My experience with American Home Shield has been good. I am able to submit my claims and get a tech out as quickly as possible. I had a claim for an exhaust fan in my attic and I happened to go up there again one day and noticed that it wasn't working again. But it was past the 30-day time frame for that claim. So, I was going to have to pay another consultation fee. Going up into the attic isn't something that someone does very regularly. But it ended up being taken care of.

The air people stressed me. The first one that came out said I need a new unit and submitted it to American Home Shield, who said they could only pay for 2,000. They tried to sell me upgrades so they could do it. What they recommended was 9,000 and something. There was a bunch of stuff they wanted. The cheapest that I could get was 5,000 something, and AHS would pay 2,000 something, so I had to come up with the rest. They had convenient financing available for me. And all I had to do is apply, and I said no. I asked, “Can you fix whatever to be fixed just to get cool within the $2,000?” They said they couldn’t do that.” So, they would take me to the cleaners. I was very upset.

Everything else that I've had a problem with, American Home Shield did it and sent out someone to do it in a timely manner. I also had a problem with my dryer. We had to replace the drum twice. The first time wasn't any problem, but I don't know what causes it to burn out so fast. The hole in the drum, again, so almost right at a year later had the same problem, and it took a while for the part to come. AHS used Sears this time. And I've had problems with that.

We called American Home Shield because they were offering a free furnace check before winter came. We just purchased this house because we just moved to Missouri in March and we never had that checked so we had that checked. The collector box was cracked, which had been leaking out carbon monoxide. I had to call AHS back so that I could get Julian's Heating and Air back out so they could replace the part. Initially, I set it up online but the only way I'd be able to get Julian and get his company back out is to call them and tell them that I wanted Tim, the tech, sent back out. Otherwise, you'd go in the queue and they would send whoever's available. We liked Tim so I called AHS back and then, I just paid the deductible over the phone. I would recommend AHS. We had them in Colorado for that house, too, and it's always come in handy, especially when you start having appliances that are getting up there in age.

So far, I like AHS. They did a splendid job on my microwave replacement. I started with the online process. After I filled everything up, it was like, “You can do a video call. Call this number and they’ll walk you through it.” I called the number and it made me do a video call on the microwave, the product tag, model number, and year of manufacture. They said a contractor would come out to see. The contractor called me and came out just to confirm the details. He said it was supposed to be a replacement. Mine was an old microwave, so he wasn't sure they would have the part. But he will put in the order anyway. If they didn't have it, they would send me an email to ask me to pick a new one and that was exactly what happened. We selected a new one.

Our AC was leaking and they sent a vendor out to check it out. They were good people. But they did not resolve it. There was a particular service that was not covered by American Home Shield. The rate that this particular vendor was charging was a little bit way too high. So I had a third party provide that service. But overall, American Home Shield is good to have, especially being with the response time and scrambling to find somebody to be able to assist you is also another issue.

We had a problem with the range hood. American Home Shield sent East Coast and they did a great job. I like their timeliness. They're professional. They took out the mainboard and then fixed the part. Then they came back with the fixed part and they put that back. Everything works well now.

We had a garage door repair and an electrical repair. The claims process went smoothly. The technicians were professional and friendly. They got in and got the job done. The service was fine. It's beneficial to have American Home Shield because if something breaks down, all you pay is the 125 bucks and then they come in and take care of the rest.

The air conditioner was not cooling and then we noticed that the fan was not sitting correctly, so we turned it off and put in a claim with American Home Shield through the portal. Their website was very user-friendly. Then I got a text message within 24 hours of putting in the claim saying that the contractor was going to be able to come on Tuesday. The tech also mentioned texting him by 9:00 a.m. to see where I was on the list. He said that he would be here after 6:00 p.m. I had taken the day off of work so that I was able to be here and ready when he was here. But then around 6:00 came and I texted him again, he said that it would be a little bit yet. He was here by 7:30.

Getting a home warranty is worth it. My water heater broke, and I got a cash value. The tech was good too.

The AC unit in the house was not producing cold air. It wasn't really working at all. The gentleman who came out was lovely. He was on time and a good communicator and explained everything. He was very helpful. Apparently, some part that helps produce air or push it through was broken. So, he replaced it and everything's great.

I couldn't get contractors scheduled when I wanted them to come. But the recent technicians were knowledgeable and thorough. What I had to pay in total was what I would think to be reasonable for any type of insurance. The headache that I would experience when I would have a major system failure, and $925 versus $4,000 is immeasurable. So, the overall experience was good. I would recommend American Home Shield to other individuals who are looking and shopping for homeowner system insurance.

So far, American Home Shield has been working to my advantage. I call, make an appointment, and someone comes out and fixes the problem. I just pay a flat fee, and I like that. Recently, there was a leak in my kitchen floor. A guy showed up and figured out that there was a clogged drain. He snaked it out. In 20 minutes, he fixed the problem. It was wonderful.

The tech from Mae Dae Electric put a battery in my light for my fan to come on in my bathroom. It took just a few minutes. I have been meaning to call American Home Shield because I've been with them for a long time and they keep going up with my payment. I was paying 77.99 and I noticed last month, I didn't see that figure on there.

American Home Shield is great. It’s definitely worth having. There's no hassle with them. They replaced the fridge. The contractor was respectful and timely.

The AC people who were contracted through AHS have done a great job. There was an AC issue that my bug man found and my pan was gonna overflow any minute. Because of my schedule, the techs were there the following week. I forgot I needed to put two orders in 'cause I have two units and so I did that quickly when the tech showed up. He was happy to check both of the units. He flushed them and cleaned them.

The old owners caulked around the tub drain and some of the caulking got down, so it caused the water not to go down the drain. I made a claim with AHS and the techs came out. They had to get the old caulking out the drain and it started flowing well. They were very friendly and professional. And they explained the whole process.

An exterior electrical outlet was tripping over and over again. With AHS, setting up a request is instant and I can do it any time of the day. I don't have to talk to anybody. The techs were very professional and they worked quickly. But the problem didn't get solved because the issue wasn't the outlet itself but the extension cord that I was using which was shorting the outlet.

I wish AHS had emergency service calls on the weekend. I had an issue with the refrigerator, which happened on a Friday afternoon, and the contractor came out on Monday. Then, they had to come back because they had to order a part. But they were excellent and the refrigerator has been working perfectly.

The water was leaking on where we fill up our glass out of the refrigerator, and the techs were there within a day. We had no problem with any of them. They were friendly, did the job quick, and the unit got fixed good.

The contractor came in and it was one guy. He came in, diagnosed the ac. I've had them for years in California. But I hadn't had them in Nevada. So when I found out they were out there, I contracted them for my heating and air conditioning. And they told me that it couldn't be repaired and I would have to replace it. And I was sick. So, I said, “I'm gonna go on and have a second opinion.” I called American Home Shield, and they sent out their technician and said, “We see you don't have any Freon. For one thing, you don't have any. It’s bone dry.” But they said they didn't cover the Freon. They said I would have to pay for that. So, that was 800. Compared to 11,000, I would take the chance.

We had some workers come out and fixed our water heater, which American Home Shield covered very nicely.

I love having the policy because at least I can have somebody that comes and I'm not paying an arm and a leg. I did that before I joined AHS, and it was a lot. With them, their contractors come out and fix the situation regardless if it costs a lot or a little. Recently, there was a leak coming from my sink and I couldn't figure out where it was coming from but it was building up and flooding under my sink in the kitchen. American Home Shield couldn't schedule the contractor right away and it took 5 days but when they came, they came on time. They went and got a part, came right back, and fixed it within an hour.

We have more than one policy with American Home Shield. In one of those, we have experience for years filing claims for the AC unit not cooling, and they would send out technicians. There had been multiple air conditioner claims on that property address over the last five years, and every time we opened a claim, it was for the same issue. The unit was not cooling. They would come out and they would check it, and they would tell us there was nothing wrong.

Our AC stopped working and we turned it off. Ed, the tech fixed it and had our AC working in no time. He was very nice. We were happy to have AC again. But this summer we had to replace one of our AC units because they couldn't fix it. They got a little too picky, which bummed me out and we just took the cash-out option. Other than that, our experience has been pretty good so far and I'm happy with AHS. They've been good to us.

Last year, I tried to fire American Home Shield but I ended up getting them back. I gave them one more chance and they did great. My water tank suddenly died. It had water spewing out of it. AHS got the repair guy out here on time. He only took a couple of days and was professional. He didn't have to keep begging them to get me approved to get what I needed done. He told me that I got to pay for the copper piping. I called AHS and the lady said that it was not covered. I was thinking why it was not. There are pipes that have to be connected to the water tank. I had to come out of pocket to pay for the piping, which I hated. Still, the repair guy was very professional and AHS needs to keep him because if I have any plumbing issues, I'm calling him anyway. I would recommend AHS if in the future, they keep working like this.

I'm very dissatisfied with AHS. My air conditioning went out. I sent a letter to them when I requested that they reimburse me minus my deductible for the $497 for the breaker that I bought. But I haven't heard anything back from them yet. But I had a claim for the ice maker on my refrigerator and the tech was prompt and wonderful. He did a great job, did it on time and kept me abreast of what was going on.

The tech was amazing. He fixed my issue. It's very hard to find contractors and American Home Shield does it for you.

I did a claim online for my AC unit that was not cooling. The system said the claim was assigned to Fleshers and it was up to Fleshers to contact me to set up an appointment and tell me what availability they have. Fleshers provided very good service.

American Home Shield's rep was helpful. A motor was replaced in one of the ACs. I might have to call the rep for another service because the other AC is not working either And I want the same technician because they did a good job.

I've been satisfied with AHS. Recently, our plumbing was backed up with water. The contractor contacted me via text to schedule. The service provided was very good.

American Home Shield’s process of selecting companies that would do the work is questionable because some of these companies, they come out and look at the project, and then they decide if there's something that they can bypass American Home Shield, they would do that. So, that way, they would charge an up fee or a different fee. They would state it to American Home Shield in a particular way that American Home Shield would say they won't cover it. Then they would do the same job that American Home Shield would have covered. They would do it in a different category and that way, they can make more money. Still, having American Home Shield is beneficial as long as their communication is strengthened. So, it’s as if there's a loophole there and that's where the contractors know that they can take advantage of it. Precision Plumbing was really good. They were very honest and they came through. They didn't play games.

There was a crack on one of the ducts in our central air unit. The techs came out the next day, got in and out quickly, and cleaned up their mess. They were great. With a home warranty, I'm able to get someone to come out quickly. Very often, when you're waiting on a manufacturer warranty, they take longer to come out, and they usually don't come prepared. We had someone come out for our refrigerator once, and they came and didn’t have the parts. They had to order them. It wasn't as convenient.

We've used American Home Shield on several different items. The companies they've used have been responsive and fairly quick in most instances. They have very tight control of what they do and don't, which doesn't always fit really well, but I understand that. So, it's worked all okay. Recently, GM Air came out. They were very responsive and did a good job.

The tech was fine. He didn't leave a mess. Give AHS a shot. Everything is expensive, but considering what it saves you in overall cost, it's worth the money.

The pressure coming out of my well was low and the guy from Dave's Plumbing was awesome but they took the $100 and then turned around and took another $97. I haven't been able to get in contact with anybody and I would like for somebody to explain to me why they did it. Other than that, American Home Shield is awesome. They help you out and do a whole lot for you.

I used AHS when the refrigerator went bad. They sent someone to come out and look at it. There were two different issues. They weren't able to find parts for it so they replaced it. I paid some out of pocket.

The only thing is that the yearly rate going up hurts the pocket. But overall, the service and responsiveness are good. This year, I had a microwave that started to have fire coming out of the place where the waves come out. There was a solenoid that was fried. The tech fixed it and now my microwave is working. I've been recommending AHS to my friends and family. I've had a good experience with them.

AHS initially sent Action Plumbing out here and he was rude. He asked why was our water turned off and left without doing anything. When we contacted the other company, Short's Plumbing and Drain Cleaning, their tech immediately knew who we were talking about, so evidently, it's something that he is known for doing. The tech from Short's Plumbing and Drain Cleaning was very professional and I told him that he is the person that I would have wanted to come for all the service calls that I've had since I've been dealing with American Home Shield, from the incident with the air conditioning on down. If every company had the customer service skills that he had, everything would be superb. He told me what the problem was and said that he would submit the report to American Home Shield. And even after submitting the report, he gave me a call back to follow up. Normally, I just get something from AHS but he did that himself.

If I could give AHS negative stars I would! A home warranty is supposed to give assurance that you can quickly, easily, and at minimal cost repair your home with quality contractors. AHS DOES NOT OFFER THAT! They take your money year after year and send subpar contractors who either take forever to get around to providing service OR they do shoddy repairs that you'll end up having to have redone and paid again. Then when you try to dispute with AHS to get the service you've paid for for they give you the run around. When you finally get someone on the phone they are unhelpful and show such a distain for your issues. To get resolution in one case, I had to involve the BBB because they would not even call me back.

On 06/10/2022 I opened a ticket and paid the $100 to have my Heat/pump checked because it was blowing fuses. They came out and said it was just a bad fuse and put in another. And they recommended I have it cleaned. Which we did by another company. It worked for 1 hour before it blew the fuse. I left on a 3 month vacation. I came back and it still was blowing fuses. On 08/30/2022 I opened another ticket with them. I paid another $100. This time I asked for another company to come out since I did not trust the last one. The new company came out and said the Compressor was bad and needed replacement. That the issue with the fuses was that the compressor had grounded itself. But I would have to pay $700 out of pocket for the gas. I told them okay do it. On 09/02/2022 They ordered parts around 09/02/2022 and told me the parts were going to be delivered on 09/13/2022. I have been calling almost every day.

The claims process went smoothly. They fixed the stove for me. The contractor was very professional. Everything was covered except my deductible.

American Home Shield is not the cheapest, but they seem to be reliable. I’ve used them twice and both times, I was satisfied. The only thing is it takes longer to get good service.

The air conditioner wasn't cooling and the techs did something to where it cools now. They were great. I have AHS in 11 different properties and it's always nice. I have a number for the representative that sells them.

I like dealing with AHS but I do not like their customer service. They'd gotten better with being able to understand their reps, but you can tell that English is not their primary language. It would be nice to speak to someone that you really knew that they knew what you're talking about. They say that they understand certain things but they really don't. Then you talk to the company, and they get surprised with how they put things in. So, I like the new thing where you instantly get an email and get the information about your claim. I would immediately call the tech and usually, that's when we'll find out that what the reps put in is different from what the problem really is. So, the tech will ask me what's the actual problem and and I tell them. Then they can send somebody out with the correct equipment.

I like American Home Shield. I’ve been with them for quite a while. I haven’t myself or know anybody that had any problems with American Home Shield. I always tell people that they should get covered. The coverage pays for itself so I always have it. If I have a problem, one of their contractors come out. They get the problem fixed. This is my second house I own. On my first house, it was the same thing. When the hot water goes out, they come in and fix it. I extended my coverage, and now they cover the roof and some other things. I paid a little more to get more stuff covered. Recently, a repairman came in for the AC unit. The fan wasn’t turning. He changed a switch and was in and out of here in 20 minutes. He got the AC unit working.

I like everything about AHS. I've used them six times and out of those times, I've never had any problems. They've been great to me.

The contractor was good. They got there within a couple of days and tested the garbage disposal, and determined that it needed to be replaced. They had to get approval because they had to update the pipes under there because the new one wasn’t gonna fit. Then they said that the warranty would cover a builder grade, and they recommended a higher one. They were charging too much for the difference between the builder grade and what the better one would be. But other than that, they did a great job. They were friendly and I like them.

Recently we had a pool tech who was really knowledgeable and has good work ethics. American Home Shield is a wonderful thing to have. But where we live, when we call and ask them for help, it takes a long time for them to find someone who is willing to work with AHS. We live in Tallahassee and they had a contractor call us from down south in Tampa. Some of the contractors tell us that they won't work with AHS. I appreciate having AHS but I don't appreciate that they can't find contractors who are willing to do business with them.

The drum on the dryer was loose. So, it was grabbing clothes and then leaving burn marks on them. It's like I just kept trying to use just a little bit of heat on the very lowest setting that I possibly could so that I could get the wrinkles out of the clothes. Sometimes, I can only deal with one thing at a time. So it was like, "Okay. I have to get these other things finished before I can go on to this.” I was so thankful that the tech got that working properly. It took two trips. It took one to come in and look at it and pull things apart and then diagnose it. Then, they came back 10 days later. I was really happy with their service. They kept me informed.

The service tech called me when they were on their way, and they were here when they told me they were going to be here. Everything went great. The main brain of the stove quit working. The face plate had smashed down so far to where I wanted to use it, it was still usable, but I had to get something and try to go underneath there to control the dials. It's a very old stove. It was there when I bought the house, so I figured that the company wouldn't have been able to find the parts to replace it, but they did. They replaced it.

I’ve had so many problems with American Home Shield. I’ve only had a couple of claims. Getting in touch with somebody from your company is impossible. And then understanding what they're saying is impossible. In the last episode, the plumbing went well. That was not a problem at all. The last thing that I submitted was absolutely horrible. I really want to cancel your company.

Our washer was leaking. I called AHS to submit a claim and they did everything over the phone. The initial visit of the techs was within two days and then they had to order a part. We had to wait for the part and that took a week. The techs were great.

So far, my American Home Shield experience has been good. We had called because our air conditioner stopped working for a couple of hours, and then it started working again. The air was coming out but it was not cool enough. So, the guy checked it. He didn't find anything wrong. The only thing that he thought was maybe there was a power outage. He did a good job. So far, the times that we have called AHS, they send somebody. The only thing was that, like with the dishwasher, they had to order parts several times.

I like my service with American Home Shield. Having a warranty helps when you’re on a fixed income. I used the service for an electrical issue and the contractor set a certain time and they got there at that time. They got the repair done that day. They were very nice and polite.

American Home Shield is one of the best companies around and they are attentive to your needs. Everybody complains about the cost of this or that, and I told them to go through American Home Shield and they will assist them in every endeavor. When we call them, usually, within a day's time, our services are taken care of. We recently had an electrical issue with the garage door where an antenna wire was loose. There's a spacer on the garage door that came out of adjustment and went past, so it wouldn't work. The guy was here about 30 minutes and and he was very knowledgeable. He fixed that and it has not given us any problem since.

The icemaker on the refrigerator wasn't working and the contractor came out and ordered the part and fixed it.

American Home Shield is perfect. Their contractors come on time and fix the problem. We’re very well pleased. Recently, the dryer wouldn't connect. The contractor had to put in a whole new switch in there. They had to order the part and it took 10 days. It’s fine now.

American Home Shield called me the same day I put the claim in for the sink that was leaking. They said they could get somebody out. The repairman was out quickly. I was more impressed with this repairman than any of the other ones that had come out to do services for me. He was knowledgeable and in and out very quickly. He showed me what he fixed. Usually, they'd say, “There was a problem. I fixed it.” Nobody's ever taken the time to say, “This was the issue. I took photos of the before and after so I can show you that I fixed it. You shouldn't have any other problems. If you do, give me a call, I'll come right back out.” My refrigerator messed up three times, and the same contractor kept coming out. I ended up having to get a whole new refrigerator because they never fixed the issue. I've had other experiences with setting up claims and nobody calling me. They were not getting somebody out. But this experience is one of the best I've had in dealing with home warranty.

Our refrigerator was not working. AHS sent someone here. He tried to fix that, but it wasn't fixed. Even when he was leaving, I told him, “It's not cold. It's like the hot air is inside.” He said, “No, give it a couple of hours.” It was really hot. It was summer. After he told me it was fixed, I bought a lot of groceries, including meat. In the morning, everything was smelly and the fridge was hot. I called them back and told them what happened. They said, “We're gonna send someone who knows in two weeks.” I said, “What are you talking about? I need a refrigerator.” Then they changed it to a week. We finally went and bought a fridge ourselves and replaced that. We just threw away the old one. I called them and I said I bought a new fridge. This whole thing took about a month from the first appointment. It was back and forth. It was a really bad experience.

I love the service of AHS. I've had it for 20 years. They fix everything and they don't really question anything. They just do what we ask them to do and that's great. Also, all the people that have come out are very kind.

Recently, one of the sensors near the center went bad and it turned the furnace off. The techs were knowledgeable, friendly, and professional. But one time, I thought I had to replace my AC unit. AHS they said they would not replace it. They would give me the money for it. The one concern I have is would I get a new unit if I had a catastrophic failure, or would they just give me money to cover part of the cost and I would still end up paying out of my pocket? Other than that, I like American Home Shield. I just call them and they send somebody. And it's easy, even though I pay a flat fee. It's less stuff I have to worry about.

The spa was not heating up and I was getting an error message on the heater that heats both the pool and the spa said the high end something rather unit was out. So, the contractor came out to replace that. However, I don't love the automated system to put in a service call and that I give a $100 without talking to a person. l call American Home Shield, it routes me to an automatic menu. And I gotta fight through that. I would say, "Pool heater" and they would be, "You want someone that can fix your toilet”. No. I gotta go back. It's hard to get the specificity that I need.

There was a piece that was missing in my air conditioner unit, so every time I run it, the water was leaking and caused the insulation in my attic to be soaked through that. It started making a spot like a puddle in my ceiling and one of the bathrooms in my home. It got really out of hand because of the leak. Somebody came and fixed that promptly. They went out and run my air conditioner without that water leaking. The experience was lovely because the guy was knowledgeable about the issue. He was efficient, quick, down-to-earth, and friendly, and that was a plus. I like the service with American Home Shield. I have security and stability. So if anything arises, I have the right people who I know can help me out.

My air conditioning wasn’t coming on and the tech only took about 10 minutes after waiting a week. I’ve only used American Home Shield once and I didn’t like the wait time.

I had an issue with my refrigerator's ice maker. AHS sent a tech out and he replaced a part. A couple of weeks later, the ice maker wasn't making ice. We got a new ice maker and then the part that the ice shoots out of was broken. He ordered both of those parts and put them in. Three weeks later, it started making shaved ice. AHS sent a new tech and he was awesome and prompt. He took it apart and said that the previous tech broke the part when putting it in. He ordered another part and it's been perfect ever since. He was a very nice gentleman.

There was something wrong with the air conditioner. The thermostat was going blank repeatedly and shutting off the AC system. So I didn't know whether one was affecting the other so I put in a ticket for that online. American Home Shield came up with Air Boss as the suggested vendor. They’ve come out before and I liked them. I just want to be able to keep using them. So, if ever I go in there and it gives me different vendors, then I will give a call and speak to the rep and request other vendors if possible. Air Boss is good, which is why I keep asking for them no matter what the problem is. They show up on time and come when they say they’re gonna come. They communicate well, diagnose the problems very fast and get the job done. We haven’t had to call back for the same issue ever with them. I'm very happy with them.

Initially, I had some issue but now, American Home Shield has been responsive. It’s not so much AHS but the contractors who are associated with them. When they give the name of the contractor, you read up on the reviews and they are bad. I'm disappointed. They don't return money and all that stuff if they don't do the job. I had a issue and one of the contractors came and stated it was a preexisting condition. The guy said I needed a new air conditioning system. When I complained, somebody else came and it was just a capacitor that was needed. Before I listened to them, the contractor would have charged 10 grand.

When the tech came by the first time and fixed the ice maker, it made ice. But after a week, it went back to the same thing. It stopped making ice. They came out again and fixed it. It’s working. Overall, American Home Shield is great to me.

It was awesome with the technician. His name was Cameron. He got it taken care of. We got a replacement because the old water heater was rusted out. He installed it and it works like a dream.

There was no cold air coming out of the AC. I called American Home Shield. They asked me for my account number, and I set it up. When I first did it, my guy did it incorrectly. He said it was a heat pump problem, but the issue was the AC not blowing cold air. They fixed it later.

Our refrigerator would work for two weeks, and I would have to unplug it and plug it back again, because it would stop working. I took it to a local repair guy. He couldn't find anything wrong with it. Probably, becauseI unplugged to take it to him. He would plug it back in and it works. We took it home, and it continued. After six months of living like that, I called American Home Shield. Sure enough, it was covered. So, we made a claim. The tech came in with his equipment. Wife showed him the fridge. Within 30 minutes, he determined that something was wrong, and he said it wasn't repairable.

Our kitchen faucet was leaking. Our toilet was also leaking, but we figured it out before the contractor came out. They worked on the kitchen faucet hose. It was a great experience.

American Home Shield did a washer service to our property and it was a really bad experience for the first time in my life with them. They sent a technician that said that the washer needed to be replaced. Then they sent another technician because they needed to corroborate what the first technician said. The other technician said that the washing didn't need to be replaced and that they need to have a work done that they don't do. If they do it, they have to charge me for it because it's not part of the coverage.

I was having trouble with my fan. Every time I would cut it on in my bedroom, it would short out my electricity. American Home Shield sent one company out to look at it, and they just looked at it and said, “Oh, it's something missing.” I said, “What's missing? Why would something be missing?” Still, it would come on, but short out every day. The company contacted me afterwards, trying to see if I would deal with them personally. They just wanted me to pay them. They didn’t even cut off the electricity to try to see if the fan was shutting down. I said, “No.” I got a second opinion. The next company came out, looked at it and said it was the fan. They put in the claim, came back out, and put the new fan in, and everything has been perfect.

American Home Shield is really great and I really appreciate the communication I get from them. They're so fast. I do my claims through the portal. I tell them what I want done and they send me messages. Once I put in a claim, they contact me right away. The techs tell me what they are doing and how long it should take. I had a guy from Tompkins Appliance who was knowledgeable and really respectful of my time. The guy was super nice. Get American Home Shield. They're totally awesome. I trust them now. I used them twice and it's been a great experience both times.

It's been a success every time we've used them. Recently, we had an AC unit start leaking in our attic. They solved the problem with that but it damaged one of our fans. I didn’t feel like paying another $82 for them to come out and say, “Your fan’s broken, and then turn around and buy one.” So we just bought one. I've also had a septic pump go out and the techs replaced the pump. But I've had four different issues I could fix and whenever I put in a claim, I can't put in three things. If I had a plumbing issue, the plumbers could fix my dishwasher and my spa tub but the system won't allow me to. It'll just say, you can fix this or you can fix that and you have to pay your $87 for each service. Other than that, I recommend Home Shield to everybody I've talked to.

We had an electric light that wasn't working. The techs ended up replacing a module inside the light. As far as American Home Shield, it's there when I need it. It's a good price and I like the extra insurance.

For our recent claim, the water heater went out. They replaced it. It took a couple of days. They had to order it. I was satisfied with the Silver Eagle and the service they provided. I was disappointed that American Home Shield only covered just the water heater, didn't cover $750 extra for the installation and added plumbing that was required with all new water heaters. So I wasn't happy with that.

I had an issue with my hot water heater and the technician was good. He changed the thermostat that day and fixed it. Prior to him leaving the property, it was working. However, a couple of days later, it wasn’t. The thermostat had gone out and I had to call for a re-treat. It wasn't a new thermostat. So, when the guy came out, he changed the coil and just got it to work.

We had some severely clogged drain lines under the house and we had a late Saturday night that neither one of our toilets were operational. The contractor came out and got it fixed for us that night and they were even kind enough to not charge us the additional after hours, emergency call fee since they had been out previously within the past 30 days on the same issue. So, they did right by us. At first, the guy who came out wasn’t sure if he was going to be able to resolve the issue at nighttime and with the equipment that he had, but he was able to. He was persistent. I usually make a request online and there was one time when I made one for a plumbing issue that it wouldn’t let me do it online for some reason. I had to talk to one of the customer service reps and whoever it was that I talked to was extremely helpful. It’s been a very good experience with American Home Shield.

The contractor was amazing. They were accurate and very professional. They did what they needed to do. The tech elaborated what was going on and what needed to be done. And it was a good experience.

I've always liked the fact that AHS takes care of the problem and I’m satisfied with my experience with them.

The refrigerator was not making any ice. The company called and asked me what was going on with the refrigerator, and the time that they would be here. They communicated very well with me. The tech that came out was very professional. It was the fan that was frozen with the ice, that had to be replaced. So, he came back twice. First, he ordered the piece for the ice maker, but that didn’t help. It didn’t make the ice. He came back. He ordered another piece and replaced that. Now, it’s working. Any claims that I made, AHS sent someone out within the next 24 hours and they fixed it. There hasn’t been any claim that I have had with them that they haven’t fixed. AHS is a great service coverage to have. Everybody should have it. I have referred at least three people to American Home Shield.

The reps I spoke with when I called American Home Shield were very good at understanding. They took multiple claims at one time. My sockets on the outside and in the garage of the house were not working and the techs were fast and fixed the exhaust in the bathroom and the socket. Everything was on the same day and they explained to me what they had to do. They replaced a board in the back so the sockets could work. So, they were good. If I’m shopping around for home warranties, I would go with American Home Shield first.

From the time I called, the repair man came out the next day. There was a leak going into the tub and into a bucket right on the end of the bathtub. The repair man fixed that, so it’s not leaking now. He was really nice, and he cleaned up everything.

The dryer wouldn't turn on while everything else in my little wash area did. And before that, I always had to use time dry because it didn't seem to dry my clothes on the other setting. The website is so easy to use. American Home Shield sent me the information right away, who was assigned to it. And if I didn't hear from them, this was their number and I could call them. But they called that day. And they came out earlier, but I was in San Francisco so I couldn't be there. So I scheduled it for the following Monday.

I would punch the microwave in like we normally did and it just would not work. So, it came to a point to where I ran out, bought a cheaper model, and put it on the countertop so that we can have something to heat things up. Aside from that, the glass cook top on the stove popped and broke. It's split somewhere between 6 and 12 inches. We called AHS and it was the easiest thing I've ever done in a situation like this. They told us that the claim was assigned to the contractor that they used in our area, then I got a call from them to schedule. I was made aware of the fact that they are licensed and where they were located, then we set a date.

American Home Shield’s service overall is acceptable. But my problem is I was calling them out for the air conditioning unit almost every month and it was not being resolved. The first time, the tech said it was an issue with my filter and that it was filthy. I got another filter but the unit still had the same issue. It's the same exact issue every time and it wasn't until this last time that the guy actually took a chance to take care of everything and looked in detail of really what was going on. The third guy came out on my third call and he said they should’ve offered me a filter off the truck and just charged me for that filter. I ended up paying $375 for something that could have been taken care of at a 125 cost. American Home Shield needs to be more concerned about who their vendors are and if their vendors are truly following through or just doing enough to get that initial check.

My recent claim with American Home Shield for a rekey was okay. That one didn't take too long for the contractor to come do. But a lot of the other requests that we have for AC repair, heater repairs, water heaters, appliances, stuff like that takes forever. And those are bigger concerns for us, because those are with the tenants. A lot of times, they need hot water or they need the stove to work or they need the AC or they need the heater to work, but it takes them way too long to fix it. A lot of times we end up just having to come out of pocket and fixing it ourselves, because the tenants can't wait. I'm thinking about canceling AHS.

Whenever we've called American Home Shield, they always have sent someone out that handled the problem for us immediately. The vendors have been good. We had a little bit of a concern once with an AC vendor. But they came back out and eventually got the problem fixed. Recently, the garage door remotes would not work. A repairman came out and and knew it right away soon as I told him what the problem was. He told me that it was a blown capacitor. He replaced a sensor inside the garage door panel board. He reprogrammed the two garage door remotes for me and it worked fine.

The base of the faucet in the kitchen came loose. The plumber had to go under the bottom of the sink to tighten it up and he had said it might not last. But I did have to have it replaced. They couldn’t replace it with the one that I had. They would have to replace it with something less expensive. He also repaired the one in the laundry room and there was no problem with that. But I'm upset about my sink. If they’re gonna replace it, they should replace it with the same product that I have. Don’t give me anything cheaper than what I have in my house. I also had a contractor come out and work on my dishwasher, and I’m satisfied with that. It's been working fine ever since.

There was a significant price increase this year. Last year, it was $1 or $2. But this year, it was $7 or $8. So that was a surprise for me. But I called them about my disposal and they sent somebody right away. The plumber was very nice. He introduced himself, but he didn't have a badge. They sent a text ahead of time saying he was on the way. So I knew it had to be him. So I was okay with that. He came on time. He was very polite and helpful. He told me how to prevent the problem again and what to do if it happens again.

We've been with AHS for over 20 years. The service has been up and down. When we first got with them, we really didn't have any problems. But this year and last year, we've had some bumpy experiences dealing with the air conditioner. This is the first time we had an ugly experience like this, where a company came by and reported wrong information to AHS. We had a receipt from the company that did the work which was All American. AHS acted as though they didn’t believe us. This company had either done some work with somebody else, but it definitely wasn't us. We sent them the receipt so they could see it. It still took them four months to even fix the air conditioner. It was a real mess. It was the worst time we've had an experience with them.

My dishwasher was not working, so I made a phone call and it was really easy. The repair man found connections were disconnected and he had to reconnect things. I've only made one claim, thus far, and American Home Shield responded very quickly. It was really good service too.

My dryer wasn't drying and heating. The techs fixed it very quickly and efficiently. Anytime I submit a claim to AHS, it gets done quickly.

My furnace didn’t come on when I first started turning it on and the contractor repaired that. It had something to do with a loose wire or the wire was connected wrong. I put in the service request on Thursday and the tech came out on Saturday. He repaired it the same day. I like how prompt American Home Shield was. They dispatched someone out fairly quickly. We bought my home in June and that was my first claim. So, it was great. I was pleased with their service.

Our service with American Home Shield is great. I had a slight problem, which I thought was a bigger problem than it was, but the technician came out, fixed everything, and within like 30 minutes, everything was good. Having AHS is like having a blanket when you're already warm.

Sometimes I like American Home Shield but sometimes I don’t. It’s case by case. When the air conditioner wasn’t working, the contractor did good. They had to go back and forth and get parts. Then it took them a few days to get the parts but they did the work. But I didn't like that all of the conversations was over text. They wouldn’t call you personally and explain things. I asked them, “I like to speak to someone.” They said they would not have that. They were just gonna do it via text. I didn’t really care for that part. Also, American Home Shield's price went up. I don’t know why they changed the price. They charged me extra without any notification. It's $20 more per month and I have three policies with them. So that’s not likable.

I was feeling good up until today when I got an email from American Home Shield saying that I was delinquent on my account for an issue with my policy. They are trying to charge me almost 400 bucks for something that was supposed to be part of my monthly payment. But I called them and talked to them, and I got it straightened out. Recently, one of my showers leaked down into the downstairs living room. And some other general maintenance stuff. I had a ceiling fan fall. So, I’m getting that stuff squared away. I put in the claim, and within a couple of days, I get contacted by the contractors. And we set up a date and try to get everything figured out. It has been straightforward.

The lavatory and the guest’s bathroom was not draining. It was clogged. I called in the claim and it was cordial, personable, and to the point. I was given the name and the phone number to contact in case there were any problems, or if I had to cancel. But Lindsay has been to my home before so I was very comfortable with them. They unclogged my drain and they ran something through the line.

I had water in one of the bathrooms. It was leaking outside of the house and we couldn't figure out what was wrong with it. So the contractor came in, diagnosed the problem and fixed it. We've had no problem since.

The washing machine stopped running in the middle of the cycle with the tub of water full during the rinse cycle. Then it would do the same thing with the next load. And after a while, it wouldn't do anything in any of the cycles. I submitted a claim with AHS and a tech from AG Appliance Repair came out. He took the thing apart, then he took it apart again. But he said he couldn't fix it, so he left. Then I got a call from AG that they were going to send their specialist and he's scheduled to come on the 25th. All in all, AHS has been better than the last company I had. So far, they have fixed everything but the washer.

I had an AC issue and the techs did a wonderful job. They fixed it in one trip.

American Home Shield has been excellent. I initially called and the rep walked me through how to do service requests online. The portal is almost stupid-proof, and they jumped right on the issue I had. The guy came out, looked at it, and thought there was going to be a problem. American Home Shield called me, said, “Nope, no problem,” and they fixed it. It went super smooth. Overall, I'm absolutely happy. I'm trying to get my brother-in-law to do it with his house now.

Service people came on time and checked the AC. They found that there was some sort of belt in there that had broken and the motor had overheated too. They had an extra motor. But for the belt, they had to go get one. They came back and had the AC fixed within an hour. That was a good experience. But the last time I had to use American Home Shield, I didn't like the plumbing company that got sent out. The service person missed his appointments and wouldn't answer his phone. We went almost two weeks without our water heater because he wasn't making his appointments until the company called him and he finally showed up. BlueTech Plumbing is the only contractor that American Home works with and I definitely wouldn't want that guy back out. I wish there were more options at least here in my town.

Fruge’s was wonderful and quick. They came in, assessed the problem, and the next day, they came out and fixed it.