American Home Shield Reviews

I've had Home Shield for almost eight or nine years. Every time that I had an issue, it was resolved. The most recent company was awesome. The tech actually took the time to explain what was going on, what was necessary, why the issue occurred in the first place, and what steps could help prevent it and help maximize my AC unit to make it more efficient. He did a great job. But previously for other issues, it took a little bit of time with working with some of the companies just for the part of scheduling.

We used to have American Home Shield a long time ago and we changed to another warranty company. I went back this year with American Home Shield and I'm very pleased with them. Recently, Myers came out and worked on our AC. They actually came out twice. Both times, the day I called American Home Shield was when Myers came out. The first time, beside the air conditioning problem, I had an electrical problem. So, I had to call American Home Shield and they sent an electrician down here the next day to fix the electrical problem. Then when they got done, it was assigned back to Myers and they came out here and fixed it. They did a great job. Then when the guy came out here, it didn't take him five minutes this last time to fix what was wrong.

My unit didn't seem like it was blowing cold enough. I wanted to have it checked out to make sure it was operating properly. Originally, I placed it with Home Shield saying it wasn't operating but when the contractor called me, I actually changed it slightly. I explained to the person who was gonna come that my unit was operating but not as well.

Having AHS has paid off in most cases. But recently, it hasn't been anything. My dishwasher wasn't working. A guy called and said, "Okay, let me diagnose your problem." The techs ordered a part and that part came. When the tech came to put it in, it turned out that the water wasn't turned on. Why didn't somebody just say that when the contractor called me. I could have avoided all that.

I typically do my claims online and the American Home Shield website is very user-friendly. They then call. The turnaround time is the same day. I did a claim when we were having some issues with our outlets. The guy that came out had been to our house several times and he's great. He came out right away and got everything taken care of within the first 15 minutes. Get American Home Shield. I had a concrete guy out and I said, "Oh, I have a plumber coming out on a separate issue." He said, "Do you have American Home Shield?" I said, "I do." He turned to this guy he was working with and said, "Dude, you need to get it." I was like, "I agree."

We just had a claim last week with air conditioning, and American Home Shield was very good. The technician fixed the issue right away. I called AHS today because we have an open claim on an oven I need to replace. The first person I talked to was overseas and it was hard to hear her because there was so much noise in the background. They probably need to go in and see how close their associates are sitting and that they might have an issue with their overseas answering. The representatives themselves were not bad. They transferred me to somebody that was US-based, and it was very good.

American Home Shield customer service has been pleasant and helpful. I called on a Friday for a claim and techs came on a Monday. The issue was with our toilet handle and something on the inside was damaged or broken. The techs replaced it. My experience has been positive, so far. I have peace of mind. I only wish for a lower premium.

I had water leaking out. Supposedly, in the coil, there's a drainage pan. It was clogged and it was leaking into the secondary pan. I called American Home Shield and customer service was good. The first guy that came tried to fix it but he didn't. A second guy came and he blew some air through it. He got it all unclogged so everything's good now.

American Home Shield is a good company. I use it for my current home and then my previous home as well. I'm a customer of them for about five years. I like the coverage they're providing. So far, they covered pretty much everything that I had problem in my home. Recently, I had a stoppage issue and few of my faucets were leaking. So, North Gate fixed that. I called on Friday. They're closed on weekend. So, I had to wait over the weekend. I do understand not many companies work over the weekends. On Monday, I just called the company. I didn't wait for them to call me. I just called them. Luckily, they have the same day appointment available and they were able to accommodate me. I had a good experience with North Gate. They sent them twice. One was for my toilet leak at that time. The second time was my stoppage issue. Both times, the North Gate Plumbing people are good.

I've been satisfied with the service. I've had plumbing done and I got a request in for my HVAC to get looked at. The contractors set up availability and came again once available. AHS saves on out of pocket expenses. This is an unexpected event and it would have been way more money for me to have a plumber do the job than go through American Home Shield.

I've been a customer of American Home Shield for at least 15 years. I recently had an experience with my garage door. On my contract, it says what's not covered, which is the door and the track assembly. However, it wasn't the door and track assembly that went out. It was the spring and tensioner. On my contract, it says all parts are covered. It does not say that that spring which is not attached to the track assembly is not covered. I asked for a supervisor to call me back on which I'm still waiting. I'm extraordinarily unhappy.

My unit gave an error message that it was not draining. After checking it several times and still didn't, my husband checked what they say to do in the maintenance book to see if the filter is clogged. It was not. We called Home Shield and immediately talked to a representative. She took all the information and then gave me the name and number of the contractor that was approved for my area. She also told me she was issuing a work order to them immediately but that I could call them and schedule if I wish to.

The service so far has been outstanding. When I've needed something done, I get a call in a very timely manner. Right now I'm waiting to see if that continues because my refrigerator went out. Other than that, AHS should let the customer know what is not covered at the time the service person is doing the repair so they know how much they're going to owe. My credit card has been zapped for small amounts of $36 and $73 and I don't know what those are for because there is no reason given.

I've had a good experience with AHS. I had a claim for my AC which was not working well. I submitted the claim on Friday night and the technician came early in the morning on Tuesday, the 4th of July, which is a holiday. He fixed everything. Every time that I call AHS, the people who come are very efficient and respectful. They fix everything.

There was a problem with the air conditioning. Somebody came out and found out that the unit had to be replaced. It was not worth repairing because of the age of the unit. American Home Shield covered it, and I had to pay around $680 worth of Freon gas.

We've had American Home Shield since I moved into the house about five years ago. I've used them various times throughout the years for different repairs and things around the house. In the past couple of months, I've used them quite a few times. Every time I think about canceling the home warranty, something comes up and I use it. I'm actually really glad that I have it.

My experience with them was great. They get right on whatever your issue is. I like how quickly they respond whenever I call to make a claim. Recently, I called about the washer and dryer. I recommend their contractor Bennett's Heat & Air to anyone. They sent a professional and polite young man who knew what he was doing. The washer was unrepairable, so I had to get a new one. Working with AHS was great. They gave me me the option to buy one and they would reimburse me. I recommend AHS.

The dishwasher didn’t start and it was 30 years old so American Home Shield replaced it. The rep told me that I could go to Lowe's and pick one out or do it over the phone. I did it over the phone and somebody delivered it. Then, Long Lane came and installed it. The tech had a little trouble for maybe a few hours but he was nice. I called AHS again today for an electrical problem. But I don't know if they're coming or going because they're letting other people do it. I have a hard time understanding the people that I call. They're usually always foreigners and they have thick accents, and it's hard for me to understand them.

The website is user-friendly and for the most part, it’s easy to get ahold of American Home Shield and a dispatcher. I had a claim a week ago and they were able to send a tech out in a few days. I’ve had a very good experience with the techs that they’ve sent out.

My air conditioner started to fritz out back in mid June. To their credit AHS did send someone out pretty fast and that first claim with AHS went well. However, the repair didn’t hold. I had to submit a recall (not AHS' fault and they were great about that). The HVAC company came back out on 27 June and recommended I get a whole new system because mine is really old and malfunctioning. They submitted to American Home Shield for authorization, and two weeks later I’m STILL waiting for it to be approved. Meanwhile it’s staying around 85° in my house with fans on and windows open. I’ve called every day and they keep giving me scripted empathy and telling me that the usual time to get an authorization is 24 to 48 hours…But it’s been two weeks!

The rep from American Home Shield was good. I called that Friday and the techs came out Tuesday. But they didn’t have anything to do because the AC had been off.

At first, I thought my washing machine didn't work. American Home Shield sent out a man from Sears to look at it and he diagnosed that it was the outlet. So, he talked to AHS and they sent the electrician. A GFI outlet near my washing machine stopped working and the tech replaced that as well as another box while he was here. It was excellent service. He was well-equipped and communicated with me well. He got home a few minutes before I did and was very courteous. He was doing some paperwork waiting for me to get home. He is a member of the Guild of Electricians, which is a superior certification or membership than just an ordinary journeyman electrician. He was well-spoken, clean, knew where his tools were and did a good job. AHS has come through every time.

I was supposed to get a $25 gift card if I signed up but we never got one. Also, I had a claim for my roof. The person who did the job was shoddy. He left a bunch of tiles and staples up there and didn't fix everything he was supposed to. He also didn't clean up a mess he left and paper fell down to the ground. AHS never gave me another roofer. Also, I don't understand why they had to hire somebody all the way in Asheboro which is over 100 miles away. They need to get people closer by. I'm sure there are plenty of roofers around my area. I had to call the roofer two times and sometimes when I reached out to him, he didn't call me back. Overall, I'm fine with AHS for now.

I set up the claim with American Home Shield online and the turnaround time was quick. It was within a couple of days. The contractor was very good. The magnetron on the microwave was damaged and the tech fixed it.

My air conditioner was not turning on and I tried to submit the claim online but it didn't fully go through. I have been assigned to someone but it didn't give me a dispatch number. So when I called the people, they didn't have my information on file. When I called American Home Shield, they gave me a different vendor, which ended up being fine because United Air Temp was great. But it was an inconsistent experience. Then, I went through a situation where AHS assigned me to another company that was booked up and told AHS several days in a row to not book with them. So I tried to get them to reschedule me to someone else or move me to someone else that I could get someone out. And AHS said they couldn't unless they talked live to the original contractor that they had assigned.

American Home Shield was fast and replaced it all. The problems with the house were getting covered and costing less than what they would normally.

I like American Home Shield because I am saving money when it comes to having to replace or repair items in my home but the companies that they hire are not the best. It's been hard getting them to switch the company that comes out if they're not doing what they're supposed to do. So that's fighting tooth and nail, and that could be the customer service and not doing their part. But I can't blame that on American Home Shield, because I finally got a representative that did their job. And when I did, the customer service was good.

I have an older home and my systems are starting to break down, and American Home Shield has been great on getting the repair work done. The warranty is reasonably priced. So, we're satisfied with it. The tech came in, installed the water heater and took the old one away. He even took out the carpet that was mildewy in the garage. So, Alfred Mousley Plumbing is good. I like them. They fixed the toilet a little bit but it started rocking again. The tech said it's because our floor is unlevel and that is not covered. So, I had an outside contractor come in to do that work. I've had good experiences with all the contractors of AHS. They've all been professional. They don't mansplain, but they're nice and friendly.

The techs have been very good. We recently had water come from our washing machine and, the way it's set up, it came into the house and we had to have insurance come in and out. With what they did, they fixed the one part that was causing part of the problem. But we just called and said that we needed him to come again because, in correcting the water damage, which was not an American Home Shield thing, we found another leak in the pipe that they had to expose to dry out the walls from the leak that American Home Shield had fixed. Everything has been done very quickly. When the phone rang, I thought it might be the plumbing company that American Home Shield sent before on the other issue.

Power going to my garage was out. The rep was very helpful and he knew what he was doing. They said that was covered so they sent a tech out. Unbeknownst to me, I had a GFI box in my garage. The tech knew what it was and said, “Hey, this is not the first one today.” I appreciated him letting me know. I didn't mind paying the fee 'cause it saved me some headaches. He was very informative and really easy to talk to. I liked him so much, I asked him for his phone number in case I had any more issues. You can't go wrong with AHS. Premiums go up like everything else but it's worth it. I'm a very satisfied and loyal customer because of the service that I have received and continue to receive from American Home Shield.

The air conditioner wasn’t cooling and the claims process with American Home Shield was hard. They kept giving me the runaround saying the other company accepted the claim and the other company said that they were never sent the claim. So, I was without air for a week and that was a problem. When I called the contractor, they told me what I needed to do to be able to get the claim done again but American Home Shield should have canceled the first claim without me having to call back five times in one week. They should have done it again if they're saying that one person picked it up and the other person saying they don't have it. I shouldn't have had to buy an AC unit and sit in the heat for a week. But Bruce, the tech, was very nice. I liked him. He told me what was going on with it and what I needed to do. He changed the motor right away.

I had a guy come out for my air conditioner in the last couple of days because one of my units was acting up. I talked with him and I said I don't know if it's not the Nest that I have on there. And I told him I had bought a new Honeywell but it's showing that it's not picking up any signals. So he said he would replace the Nest, and he did. I had a box sitting there with the paperwork from the Honeywell in it and he laid the Nest inside. Then, he put his tools on top of it, which made me feel a little uncomfortable. He kept saying I would probably need to replace my air conditioners. I've got two air conditioners and we’re talking $20,000 here and up until now, I haven't had a problem with them in several years.

Our refrigerator had problems over the 4th of July and I went online and did the claim. American Home Shield had someone out here on the holiday, the 4th of July, and it was repaired. AHS covered everything. So far, they’ve been reliable.

The reps are good though sometimes, you couldn't hear them because of their headset and everybody talking behind them. The microwave broke first and American Home Shield sent Rogue Valley Repair to look at the microwave and determined it couldn't be fixed. So AHS replaced it. Then a week later, my stove went out and it was determined that couldn't be fixed. AHS is replacing that too and I'm supposed to be getting that next Tuesday.

The representatives have an accent so it’s much better to set up the claim, if you can, on American Home Shield’s website. The contractor worked on the dishwasher and it was cheaper to replace it than to repair.

The cooling system in my refrigerator went out and the techs came out within one business day. They saw that there was a part that needed to be repaired and advised that it may take a little bit longer to get the part in because the item had to be approved by American Home Shield. It could possibly take up to 24 to 48 hours for AHS to approve it but they did it within about an hour. The tech was able to get the part, come out and fix the refrigerator a little bit quicker than he expected. He was very informative. When he left for the day, he also advised me of anything that I could foresee possibly happening and how to properly tell if my refrigerator was properly cooling or not. He gave me the information not to go out and go full grocery shopping until what he advised me to watch for had actually occurred to make sure that we didn't have any wasted money.

I'm happy with the customer service people. They're very responsive. Whenever you have a problem, they get someone to call you within 24 hours, and that's perfectly fine. But each and every time that I've had interaction with AHS, especially on my appliances, they send out incompetent repair people who don't know what they're doing. You can supposedly call your own people but you have to pay for it out of your pocket and then turn in a receipt. The last thing that I had repaired was a dishwasher and it was five weeks before I got a check from them to replace the dishwasher which caught on fire inside. It needed to be replaced from the beginning. I sent some pictures. But AHS still sent the people out three times. Finally, I had to call and get not nice to them and tell them that this machine is gonna stink my kitchen because it smells like burning.

My pool heater wasn't working and American Home Shield assigned it to A Man For All Reasons. The tech contacted me and asked me to send him some pictures, which I did. Then, he was waiting to hear back from AHS because of where he was traveling from. He called me back last Saturday and said that AHS had approved that he would be coming out to take a look at my heater. He was excellent. He was on time, did what he had to do and kept me informed. The issue hasn't been rectified and I'm waiting to hear back from American Home Shield. The tech was letting them know that because of the age of the unit, he was trying to find parts in order to fix it. It'll be a week since he finished and Monday was when he advised American Home Shield of his findings.

There were several issues with the refrigerator already but the worst one was the water started to leak on the back of the refrigerator. We didn't notice it was leaking so it started to cause problems behind my wall. The techs came and fixed the water line for the water dispenser. Then, the refrigerator had many leaks when it comes to the rubber. So sometimes, the refrigerator temperature wasn't like it should be because the rubbers would not seal completely. We would notice the refrigerator wasn't closing correctly anymore but I was thinking it was part of the age of the refrigerator. The gasket had to be ordered so we had to wait for the rest of that to be decided. Some companies would give incentives to recommend but even if American Home Shield didn't do incentives, since I've always been satisfied with their service, I tell people they should go with this company.

I've had four claims with American Home Shield and I’ve always done them online. The communication has been good through text messages and email. The company, Comfort, called as well as sent a text message for confirmation. The person I spoke with was very nice and kind. Daniel, the gentleman who came out, was very communicative. He let me know what was going on and what he replaced. It was a very fast, quick turnaround. I didn't have to wait for any parts to be ordered so the air conditioner was fixed the same day he came out. The ease of putting the claim in to AHS is very easy as far as the online process. It’s very user-friendly. The monthly charge is affordable and as long as I've had AHS, they've only gone up $10. I hope it's not gonna increase anymore.

One of the showers in my home was not receiving any water and it was related to a cartridge issue so the contractor came out and replaced that cartridge. They were punctual and professional. They analyzed the issue, walked us through it, and resolved it fairly quickly. American Home Shield’s website is intuitive and easy to navigate. Their home warranty program provides peace of mind and their service is good. However, even though I'm on the maximum tier plan, they could cover more of the repair than what they currently offer.

We had a washer that was having so many problems. The turnaround time for the claim was less than a week. They are replacing it and have sent my husband a catalog and now we're still waiting on the replacement appliance to arrive.

I got the automated message saying the person from High Priority Plumbing was on his way and you can track it if you want. Then, he showed up. He was great. He got everything done and let us know which ones were things that we could fix in the future. The back was just loose, so he showed us how to tighten it and something else had to be done to the front. Four years ago, American Home Shield was one of the first ones we saw and we gave it a shot, and things are good. It's nice to know that I'm covered in case something goes wrong. Our water heater was bad at the last place and we got a replacement. But it was mid-COVID and parts were hard to get. So, they knew that there might be faulty issues with the part that they replaced it with.

My dryer wasn't turning. The rep wanted to take a video of the machine so she could see the problem and it took me a while to set that up. When the tech came, he had the part needed in his truck. So, that was good. AHS was able to handle the problem accurately. They selected a company that was able to fix the problem. It was all done in a timely manner.

AHS is very professional and on time. My AC wasn't cooling and the claim went well. They're a great company.

Three years ago, they sent out A-US Air for an air conditioning problem. hey found that all three of our units need to have their coils replaced. They sent out four different people over a two-week period and they did everything wrong. They didn't even put one of the units together right so water leaked through the ceiling of my house. I called the company about it and they said they weren't responsible for it. That was a very bad experience.

My air conditioner wasn't cooling. Submitting a claim was a seamless process and we enjoy it. The only concern I've ever had with American Home Shield is that twice, they did not have a vendor in my area and I had to find my own.

Customer service was very professional. They were knowledgeable, expedient and really helped navigate the process. I like the fully Bluetooth features. My favorite is the fact that I can change the focus mode. I can put it to where I can hear people clearer in loud restaurants or just focus on the overall ambient noise. It’s pretty good.

We had coverage with a different company when we lived in Tennessee. And when we moved up here to Illinois, our previous company didn't serve Illinois. We went with American Home Shield. I would recommend it. In just one or two uses, it pretty much pays for itself. So far, we've been really happy with it. The tech came out recently, was able to diagnose our problem real quick and ordered the parts. He had to replace the board and parts in the ice maker. Everything's working great now. It was very professional.

The website is very easy to use. I sent in a claim for the garbage disposal and the contractor came out the same day. I was surprised that they came out on the Fourth of July. So far, I've been happy with American Home Shield. You have to read the fine print on your contract to see what's covered.

The service is good. There was an issue in my air conditioner and they were very quick in resolving it.

The air conditioner wasn't working. I called American Home Shield and the people came out the next day. The technician was great. He resolved it. American Home Shield saved us money so far.

The contractors have always been really good, professional, quick, and taking care of everything really well. They've always been able to figure out what the problem is and come in and fix it. With American Home Shield, I like the ease of getting something taken care of when there's a problem. When I make a claim, they're on it fast and have the appointment set up. I've been more impressed with Home Shield that they actually cover the stuff that they say they're gonna cover. We've been glad to have it. They haven't said, "Oh, it's too old." They come in and fix the issue. So I appreciate that.

The service has been okay except for the fact that it seems like the premium and the rate that I have to pay for a service fee keeps going up every 6 to 12 months. Other than that, the claims have been fine. It's seamless and I like that I don't have to do a lot of paperwork. They have used the same service number to do the HVAC and they've been pretty good. I do wish that they had more options for contractors if there was an issue with the contractor in my area -- somebody within their network.

I had an air conditioner unit that had to be flushed out. It had water built up in a drain pan. It was something very simple. It didn’t take no time to get complete. The claim went good. With American Home Shield, I don't have to call an outside company to come and pay. I just pay a $100 deductible like now. The contractor came out in a quickly manner and resolved the issue. I have spent money out without having a warranty before for the same job and it cost more than the $100 I had to pay this last visit.

The dryer was making a loud sound. The tech had to reset something. He was a nice guy and got the job done. It was prompt service and American Home Shield found someone to come out immediately.

I put in a request to have them check out my dishwasher, which they had a tech come out and do that. Then they found that there was a faulty pump. They replaced it. The tech came out a week and a half later. He was very pleasant, very nice, and showed me a couple of things that were going on with the dishwasher that I didn't know about a couple of leaks. He went above and beyond what his normal duty is. Thank God that he had caught them because they were little leaks. So it didn't do any damage. But he told me what to look out for if I see any water. That was pretty cool.

American Home Shield connected me with a company for my air conditioning that went out yesterday. The company texted me and said, “Do not call us. We will schedule an appointment on your behalf.” So they texted me with the appointment date and time. But that's annoying because what if I'm not here and they specifically say, “Don't call us.” It's 95 degrees in my house. So I don't wanna wait a week, which was the day they gave me. I contacted American Home Shield and they got it changed to Monday instead of Thursday, which is better. But the fact that the company doesn't want phone calls is odd to me.

The dryer at my rental property broke down and it wasn't starting. I logged onto my account with AHS and requested service. I got a call from the contractor, Applifix and they wanted to get some information and to schedule an appointment. I asked them to call the renter and they did. The renter told me they showed up a few hours after the call. Then, I got a call from Applifix and the tech explained to me that there was something that broke down and they fixed it. They were good because they did their job and they responded very quickly. I would recommend AHS.

The washing machine stopped working. Everything went fine when I submitted the claim. I'd recommend them.

I had a claim last week when my air conditioner wasn't working. American Home Shield sent someone out and they took care of it for my deductible. The contractor noticed that one of the circuit boards wasn't working or had burned out. So they replaced it. They had the part on the truck so they did it that day. They were very good. American Home Shield is pretty much automated, and usually, the more standard things are very easy to get resolved. Everything's been good.

We had a squealing noise coming out of the sink downstairs. Apparently, it had to do with a constricted water flow. A tech named Alex came and he was able to identify it in about 15 minutes. He said that his work is good for 30 days and if the problem returns, he would come back out and he would know what to do. He did a really good job.

The customer service rep was very nice, but he told me that my insurance wasn't gonna cover my claim. He said, “You're gonna have to pay this out of pocket because they don't cover the doors.” But I thought they covered garage doors. He said it was just a small portion that went toward the motor. It still was way out of what I was expecting because I'm a retired person and I’m a senior and I live on a small budget. They did the repair, but I had to pay out $5,000. So, I wasn't pleased at all with that. American Home Shield should be more specific about what they're covering so that you won't be disappointed. But the people that I talked with were nice. The representative came out. He was very nice, and also the other young man that came out yesterday. They completed the job.

You can count on American Home Shield. They know their stuff and they know how to get it on time. They tell you who the contractor is and they know how to let the people call you and tell you what time they're gonna be there. Recently, my ice maker went out and I had a plate off of my stove that I had to get fixed. I called those in and somebody called me in two days. They set up a date and they came. They found that they had to get some parts and they called me to set up a schedule to put the parts on.

American Home Shield fixed my AC. They sent me a new compressor and changed it. The whole process took about three months. But the tech was good.

I normally do my claims with American Home Shield online because of my schedule. The website is all right. I just hate that my payment every month keeps going up and up and up. I've been a customer since 2014 and I started out at 45.99. Now, I'm up to 70. I did a claim and an electrician came like he was supposed to. I told them I couldn't always get to the phone. They said, "Doesn't matter. We got a set time. If I don't get you on the phone, I'll still be there." That worked for me. The tech called me and told me he was on his way. I put my dog up and he did his stuff. This service company is the bomb. They did everything they were supposed to.

My air conditioner unit was not cooling. I did a claim online with American Home Shield and that was easy. The repair and everything took three days. My experience with this home warranty was easy and worth the money that I paid for it.

The service with American Home Shield has been great. As soon as you call them, they'll respond to you quickly and get things done. I just had my stove fixed last week. We called and told them the oven went out and the next day, they had a service guy come out. He ordered the parts for it and a week later, the parts come in. He came out and put them all in, and it’s working good. I love AHS. Everything is great. I tried to get my daughter to get it but she can't afford it. When I first started AHS five years ago, it was only $49 a month and now, it's 99 a month. But I like working with them. When the guys come out and say something needs fixing, they just call AHS. Most of the time, they’ll approve to order the parts, which is what I like about it. They don’t hesitate.

The thermostat was not turning on and the tech solved the issue. It was a plugged drain line. He was very positive and professional. I would recommend American Home Shield. It's worth the cost and the best thing about it is the protection of your appliances in your house. The service is good. The only issue is it's a Russian Roulette with the contractors that they have. I've had very good experiences as I did this last time but I've also had some bad experiences where they're very slow in responding or inadequate for whatever reason. So, it depends on the contractors that they have.

The garage door would start, get almost down to the bottom, and then stop and go back up. The only way I could get it closed was the opener that was in the garage. I had to hold that the whole time until it closed. The gentleman who came out was nice and diagnosed the problem immediately. He knew exactly before I could even get it out of my mouth what I had to do to close it. It was a very positive experience. But I have a previous claim with American Home Shield that is still not completely taken care of. We contacted them yesterday to try and get some resolution to the problem from the company that is supposed to be taking care of it. The AHS rep said we should hear back from the company within 24 to 48 hours. So our plan is to wait till Monday and see what happens then. It isn't American Home Shield so much as it is the company that we are dealing with for that particular service.

My basement was backing up and the repair guy who came out was cool. Everything’s working okay now. Also, a contractor came out today to fix my stove. I haven't had any issues thus far with American Home Shield even though they've changed their coverage along the years to cover less and less. But I have been looking around.

My AC wasn’t working and the rep from American Home Shield was knowledgeable on how to assist me. But I wish it was people in the United States that I was talking to. They're people from different countries that are affiliated with American Home Shield and that's the only downside. The tech who came out was good. She was young enough to be my granddaughter but she knew exactly what she was doing. She said the fuse was blown so it needed to be replaced and that some wires up in the attic were not connected.

American Home Shield’s service has been good. The price has gone up accordingly with the service costs in general. The only issue I've ever had is I had a whole brand-new kitchen two years ago, but you still have to have coverage because it's in a bundle. But AHS is worth the value. I had a problem with the air conditioning but we've been having some construction going on. It turned out to be a minor issue to fix and the techs were able to repair it and be done with it within an hour. So, it was great.

I had a toilet that was leaking and I had a plumber come out the other day. I had a great experience and the only thing I was unhappy with is on American Home Shield’s website, they listed they do an HVAC upgrade and when I tried to do it, they said that it was unavailable in my area. It was false advertising. But with AHS’ policy, you can get a contractor there fast if there's a problem.

The temperature in the house was 90 degrees, and we realized that it wasn't cooling in the house even though we had the AC turned down. When the tech came, he said it was a relay that was bad and it took about a week to replace that. While he was waiting on the part, he did something to make us have air. But we had a thunderstorm and then, we were without air conditioner for three whole days. We burned up in this house. We called American Home Shield but they said there was nothing they could do because they don't work on weekends. They are terrible.

I've had a couple occasions in which I've spoken to the American Home Shield reps but for the most part, you set up the appointments online so you don't have to speak with customer service. The techs were excellent and did the job in an expedient manner. AHS gives you a little peace of mind that you have some protection if something in your house goes down, which is important. But they could probably lower their prices.

I had a sink stoppage in the laundry room and in the kitchen sink and when I called American Home Shield, the customer service rep was alright. It wasn’t the best. I don't like that these people are from all over different places and sometimes you can't understand them. Also, you are paying a monthly fee and then, you still have to pay $100, and then you gotta pay for each incident. It looks like that’s how all the insurance companies are doing it now and I don't like that. If the techs come out to service my house, they shouldn't make me pay for plumbing, electrical, this, and that. I was with another home warranty before I went with American Home Shield and I was able to pay once they got there. AHS makes you pay before the contractor even gets there. So, I don't like that part too.

We lost our HVAC system in the heat of the summer and I called American Home Shield to put in the claim. They gave me the option of doing it online but I didn’t have my computer with me. I just had a cell phone and the rep was willing to walk me through the steps of getting someone here to check it out. I was very impressed. They sent messages of what the next step is and what I needed to do to keep it moving along so that we could get the system in because I had my parents living with us and they couldn't take the heat. They got it in quickly and it was a very easy process. It was a very good experience and everything is working great now. I had grown up hydrangeas all around the system and the techs worked with me to make a way to where I could move the least amount of plants possible for them to still get in. They were kind and helpful, because I had an injured arm. The whole experience was lovely.

DON'T WASTE YOUR MONEY ON THIS COMPANY!!! We have been using AHS since 2008, recently cancelled our policy (early July 2023). We have noticed over the last 8+ years their customer service has declined since they have decided to outsource to another country (Philippines). The individuals are rude and they are arrogant. When finally reaching someone in the US, the representative states they hear this all the time .. However, nothing is done about it.

I like AHS. They're very good. Their technicians are very friendly and thorough. I called them to submit a claim for my washing machine and it was easy. It was the heating element that went bad on my dryer. The tech called whoever's gonna supply my washing machine. They're supposed to call me back to let me know if they are gonna get me a replacement or what.

I have multiple policies with AHS. I'm a real estate agent, so I use them in my real estate buyers and sellers. But I also personally have them. With AHS, I like the comfort of knowing that I won't encounter huge expensive costs if something breaks. I really have been very pleased with AHS. My experience with their techs has been very positive for the most part. If I have an issue with a technician or the timing of them coming out, I reach back out to American Home Shield. They either make a call in order to try to get someone to go out sooner or they will dispatch a different person who can go sooner.

The techs that AHS have sent have all been very excellent. However, sometimes it's hard to talk to someone who understands with their customer service reps. They need somebody not just reading off of the procedure. But I like the peace of mind AHS brings.

AHS is very convenient. It's also a good deal. For my recent claim, my air conditioner was not cooling the house down and it was not maintaining pressure. The techs came out twice for it. It was my fault the first time. I didn't follow it up because it seemed like it was better, and I blew it off. The second time, the guy was there a long time. He worked really hard. He said I had a leak. He told me what he did. He put a sealant in there. He said, “With any luck, the leak is so small. This will take care of it. But if it's not and you feel all this happening again, call again, and we'll have to go back in and look for it again.” He was great.

We're able to get issues taken care of with American Home Shield. Recently, the air conditioning unit was not cooling. Elite came out and said that the refrigerant was low. They couldn't get the refrigerant that's in there ‘cause it's an old one, so they have to replace all the refrigerant. What I don't like is that it hasn't been fixed yet. American Home Shield hasn't approved it yet and it’s in the 90s all week here. Our house is in the 80s.

The contractor had to come back for our stovetop claim. The glass on it broke. They had to order the part. It was quick. Everything went well.

The claim for my dishwasher that stopped draining went well. I like that I don't have to pay for anything other than my copay. But American Home Shield's customer service sucks. One of the last times I called them, I never received a call back from a manager. The hold times are ridiculous. I'm on the fringe of switching.

A technician was out in two hours for the air conditioner and was able to fix what was going on with the AC. I like the coverage. If something breaks, I pay the deductible and it gets fixed.

AHS is second to none. I wouldn't hesitate to recommend them to anyone. I called on a Friday night. The following Monday, their contractor was at the property to check and troubleshoot the problem. When the part came in, within no time, the appliance was up and running. The elderly couple that live on the apartment were extremely happy and felt very comfortable with the gentleman that went there.

When I had no cool air, AHS was very efficient. I'm on oxygen and they were very quick to get someone out here. They came out the next day and were here for 30 minutes.

American Home Shield always gets back with me within 24 hours and the problem is usually resolved. The technicians are great. They could have after hours technicians though. I had an emergency two weeks ago. I had to pay out of pocket because it was a plumbing issue after hours. Nobody would have been available at that time. But American Home Shield has saved me a lot of money. A lot of people think they're a rip-off but they've had to replace two of my appliances because the repairs would have been too expensive. Last week I had to have a new hot water heater put in. Any kind of home repairs are expensive now. Even if I never have to use the home warranty, it's peace of mind. If my refrigerator goes out, I don't have $2,000 out of pocket to pay for it.

The claim for our AC unit went well. The repairman was responsive. Whenever there's a concern, AHS is efficient. The service is fast. It gets the job done without us paying so much out of pocket. But I don't agree with the $100 processing fee to do it because we already paid in full for our coverage.

I called to check on the status of my warranty 'cause I was having issues with the dashboard. This was my fault when I initially set up the account. My address is ** but I hit ** by accident. When I was going in the dashboard, I was seeing my neighbor's. The rep instructed me on how to add my property so that I would see it. Once I did that, the service request button was up. We finished up and I placed a service request for my water heater through the dashboard. When I let the rep on the phone go, I started chatting with Jessica to make sure I was selecting all the right boxes. She was helpful even though we weren't verbally speaking.

I've enjoyed American Home Shield. When the air conditioner went down, I paid the money, and a contractor came out. They fixed the problem. They were fantastic. I'd tell others to get American Home Shield. I've had a previous company that does this and was not thrilled about the way they went about their business.

I'd recommend American Home Shield to other people. Any time that I've had an issue, they've addressed it quickly. When my AC was blowing hot, a repairman came out. The only thing is they don't provide weekend support so I had to wait till Monday to get it taken care of. But as soon as he put the part in, it started working.

Having American Home Shield, I can put in a claim and don't have to worry about trying to find a service personnel or go through all the hassle. Recently, the air wasn't blowing cold. I called the claim in to American Home Shield, and a guy came out. About a month later, it did it again. A contractor came and changed a relay. It never worked. It wasn't blowing out the vent.

It was easy to get through to a representative but they didn't handle it right. I had to call about six times in one day because the first representative told R&A that I wasn't covered for the claim. Then the representative from R&A was going along with him. That didn't sound right so I called American Home Shield back. Lo and behold, I was covered for everything including unclogging the drainage system for the AC unit. I got a call from R&A, and they told me I was not approved for the drainage system. I told them American Home Shield told me that I didn't have to pay for that. The rep said, "No. They said you have to pay for that. That is going to be $220." They said they were gonna investigate it. Someone called me back and told me I have to pay for it. I got a one-year-old grandson in my house that has had respiratory problems. I was a little concerned about that so I ended up having to pay that money out of pocket.

I've had some good experiences and one terrible experience. Though it took me quite a while to get somebody out to have my furnace done, if it's my furnace or AC, it's fine. But I had somebody come out for my hot water tank and was not happy about that at all. I was considering canceling. The contractor came out and said that I voided my warranty because it was freezing cold ice outside and I rigged something up that would make my furnace work (after waiting over three weeks not being able to take a shower). They never repaired it. Sometimes I weigh it out and think the money I spend on American Home Shield every month, I could, over time, pay for whatever breaks in my home. But it's not one of those things where I can rant then rave that it's a great service.

My experience with the garage people wasn't good. I've been waiting on a higher level person from American Home Shield to get back to me to discuss the fact that we just had contractors come out and they said that things weren't covered under the warranty. We still have to pay this $100 for the fee, which I don't think is right in this situation for us. Part of the problem was the spring that was broken. I understand now after looking at the policy further that it is not covered. I didn't realize that at first. But there was a part there that was covered, and they're saying they won't cover it because it was secondary damage. There's no way of knowing that. I called the 800 number and spoke to a person who was a little bit hard to communicate with.

The service has been good. Recently, I called for an air conditioner on a Thursday and got the appointment for Monday. Sometimes we have to pay money out of pocket to repair something but this time, we only paid $100. We like not paying any extra out of pocket other than $100.

My experience with American Home Shield was very good. Submitting a claim was easy and the tech who came out was professional and friendly. He couldn't fix the issue and AHS gave a replacement. They didn't give me a hard time about the machine. I picked the unit, although I had to pay a little extra, which I wasn't looking to do.

American Home Shield has been great and the contractors have been very efficient. The only problem is scheduling sometime because we work during the day and they don't really offer weekend services in our area. Other than that, I save a lot of money because I don't know if I would have been able to afford some of the repairs that they've come out to do.

The service is below my expectations. When I had an issue with the AC, the agreement would made me pay more than $1,000 on AC refrigerant. The amount that was covered was less than half of what I would have to put out of pocket. They pay peanuts for the refrigerant. AHS pays $9 per pound and suppliers charge me $100 per pound.

I called AHS for the water heater and when somebody came out to check it, he thought the issue was electrical. We looked at the electrical panel and it did look like one of the little things was slightly moved but I couldn't fix it and neither could he. He said he would get an electrician and I asked if I need to make that call and he said he could do that. He called the electrician and the electrician came over and the hot water now works. It's convenient having AHS. When I first started, I had to make a phone call to file claims and it was not an automated thing. But with the automated system, the process went a little bit faster. The only thing was I couldn't go into details. I wanted to make sure that they knew that the water heater wasn't cracked and water was coming out of it. But when the contractor called me, I was able to tell them that so it all worked out well.

The AC was leaking antifreeze from the coils. As soon as I submitted the request to AHS, I got the name of the contractor right away and they called me the next day. Fick's Mechanical came out and they replaced the part inside the furnace and refilled the unit with refrigerant. The guy was helpful and he seemed like he cared. He got the job done in a good, efficient time. I always tell a lot of people to look into AHS because not a lot of people will have $5,000 for a replacement upfront and this is the alternative. You pay $85 a month and you might not have something going on every month but eventually, it will add up. With AHS, all I have to do is worry about the monthly payment and the service fee whenever I need something wrong and then I don't have to come out of pocket or anything else.

My husband normally contacts American Home Shield and he called them for some plumbing issue. High Priority came out and it was a nice experience. They were on time. The tech identified himself. What I really liked was they sent me a photo of the person that was coming in and let me know who was coming. And when he came out, I recognized him. I invited him in. He checked out my garbage disposal. Then he told me what needed to be done, and he did it. It took maybe 10 minutes, and he was done.

On paper, AHS seems to be a little bit better than the other company I had. They're a lot more pricier, which bothers me, because I have to pay $125 anytime I make a call. I file claims on the computer and it's really easy. I had a recent claim and I had to call in for this one because as I was trying to submit the claim, the hyperlink or box that says submit request wouldn't light up. They answered really quick and then, Westside Electrical came out. The tech was very professional and diagnosed the problem super quick. He found that there were a couple of breakers that weren't set and he re-set them. Then, he found that one of the plug-ins was defective and he replaced that and solved it. I had a good experience with it. Also, I've called them twice for the plumbing. The plumber came out and he was a good guy. But I had one with Sears and Sears is always a train wreck. One of their reps had to come back out here twice. All he was concerned with was to do a quick fix and get the hell out of the house.

AHS keeps me from looking for somebody to do stuff. It's convenient. The AC system wasn't working and the tech came July 4th and changed something. He was nice. It was working but now it's leaking really badly and I'm still trying to get it fixed. Someone's supposed to come out tomorrow. I hate having to call for a second time. If I call for my AC, then the tech should randomly check things and make sure they are good.

We've been with American Home Shield for about five years. Several of the properties that we have are our own and some of them are rental properties. We've had some mixed results with American Home Shield. I usually use the call-in approach versus the online when I have a claim. Sometimes, I have less of a wait, and sometimes, I have a much longer wait. Sometimes, if I need to escalate something, it seems that there's no escalation process in place. I have yet to be able to speak to a supervisor or to go to someone beyond the representative that I have.

I like being able to call somebody to get something worked on. Some contractors are good. I've had a terrible one recently. American Home Shield sent a company out to fix the dryer. It took them three times to do it. I would put it on casual, which would be low heat, for Under Armour type garments. But it wouldn't have a cool down period and it would just go to hot. I pulled out one set of clothes and they were permanently wrinkled. We told the contractor what was happening. They came back. First, they changed the drum motor. They came back and changed another. That didn't work. And they changed one of the circuit board things. It didn't work. It did the same thing again. The third time, they brought another technician out. And he ended up fixing it properly.

I like that if anything goes out, it's not a crazy amount of money out of my pocket. I made a claim recently to have someone come look at my AC unit. They sent a guy out relatively quickly who diagnosed the unit. The issue was that it was too small of a unit for my house. The tech gave me a whole bunch of information and we talked about upgrading and how much that would typically cost. He was very helpful and I learned a lot.

I've used American Home Shield on several of my properties and it's been great. I recently had to call them for my heating and cooling. My air conditioner went out and they dispatched the contractor within 24 hours, on a holiday weekend at that, and resolved my concern immediately. So overall, I would recommend them and would rate them highly. I like how easy it is to conduct business with them. It's easy to understand. Their website is super simple to navigate and the value is pretty significant as well.

I sent in an AC claim and the guy came out, inspected the problem, but didn't fix it because it's unfixable. It was just poor build. He said, “You have a unit put into your house that's suitable for a 1,300-square-foot house.” He was great. He gave us some advice, told us what the size needed to be, what to look for, and then how to possibly alleviate some of the problems without having to buy a new $8,000 unit. He told us to get a portable unit for one room and close the damper in that room once it's controlled. That'll help the rest of the house cool down. Overall, American Home Shield has great service and quality people.

American Home Shield is convenient to have. Especially when you have rental properties, you're not always able to go and take care of them yourself. Everything is covered. Last week, I had an AC issue on one of my properties. A contractor came. They fixed the issue. I have another claim open with another property with the AC. It was 4th of July weekend. He was able to get there the first thing Monday morning. And it was a quick fix. It was a good one.

We have two properties with American Home Shield. We've had them on the most recent property for a little bit more than a month. On the other property, I've had it for 15 years. In little things, it's good for the convenience of, "Hey, let me pay this, and can you come fix my refrigerator? That might otherwise be $800 and you pay $100 deductible." I had an incident with the washer-dryer that as soon as I had called to fix it, the motor mounts went out. So the $100 deductible was well worth not paying $1,000. So there's good and bad to it. In any situation, you don't ever want to call anybody to come out anyway.

Some time ago, it was a long time getting the parts for my dryer. Recently, the contractor had to get a part for my refrigerator. But the speed of American Home Shield's service is good.

My washing machine quit and American Home Shield emailed me the day after I filed the claim that somebody had been assigned and then, that person called within 24 hours. He was wonderful. My laundry room is my catch-all room and he didn't have a whole lot of space in there to work, but he managed beautifully and didn't complain at all. He very quickly got in there and diagnosed the problem. He had to order the part, which was where I had a little bit of a problem because it took a lot longer to get it than it should have. It was close to two weeks. But when the part came in, the tech came out immediately, which happened to be July 4th, and had it in within 20 minutes. So it worked well.

The temperature started going up in the house because the AC’s fan wasn't blowing outside and I requested service from American Home Shield through the internet. It was great. When the tech came, he was in and out of here in about 20 minutes.

When I have a claim, American Home Shield assigns the contractor right away. We had a claim last week for the air conditioner and the contractor was good. But when I had a claim for a microwave, it took a long time for AHS to replace it. If they can make the process go a little bit faster to replace an item, that would be a big help.

I called in about the air conditioning that went out last week. We were without an air condition for a whole week but I understand the circumstances. Other than that, everything went well. A-US Air came out and the repair didn't take more than 45 minutes.

I file a claim on late May with American Home Shield (AHS) because my AC UNIT wasn’t working, they signed ATR to address this issue. ATR technician came to my house on June 2. He mentioned that the unit needed to be replace. Today is July 12 and nothing has been resolved. Every time that I call ATR they mentioned they submitted a ticket to AHS and when I call AHS they said nothing has been submitted. I have kids, we take care of my elderly mother and pets in the house. It’s the middle of summer. Currently 95 degrees inside the house and I fear for their health. Please someone help me.

I saved some money with American Home Shield. I had a couple of big-ticket items, like my water heater, and it was beneficial to have this plan even though I had to pay an additional cost because of the new codes. They also did my air conditioning system. On the other hand, the minor appliance repairs, I don't feel like I've benefited from this plan, and it takes too long. They say 24 hours to 48 hours, but I've never been contacted. I have to call the vendors, and most of them, no one answers the phone. The vendors that American Home Shield uses are not good as well.

I've always done my appointments online, and American Home Shield has always been good. I really like the technicians from A & R Appliances, so whenever there's something, I request them. They're prompt, courteous, and always have what they need for my appliances. So, I've never had to wait another two more weeks. They're consistent too. They don't change employees very often, and that's what I like. It's usually been the same technician since I started with them. Also, having American Home Shield is cheaper than having to renew the warranties on each appliance, and I'm pushing my daughter-in-law to sign up with them.

Recently, our air conditioning unit was not cooling and the repair company came out the next day. This is the second time they've come out and it was the same technician. He was great. He was knowledgeable, personable and didn't try to do an upsell.

I have always liked the service that I received from Home Shield except for the time before the latest service. I was very upset with them. In my faucet in the kitchen, cold water would not come out. Apparently, it was clogged with calcium. So, I called AHS and they said that they would send somebody. They sent Reed Sewer Service. They're from the same small town that I come from. So, I knew them and I was like, "You guys fix faucets?" They were like, "Nope." AHS sent the wrong people. I asked for a refund because they sent a sewer company. I didn't have a sewer problem. I just felt like I should not have been charged for that because I didn't ask them. They said, "Well, they came out to your home." I was like, "Well, I didn't ask for sewer. I did talk to the owner of the company last night, and he said that he would call American Home Shield and tell them that they shouldn't have billed me.

The claim process with American Home Shield was very smooth. I did it right through their online portal. Then there were three different appliances that needed fixing. And with all three, I was able to check at once. The woman who came out and did the repairs through the repair company that they worked with was excellent. She was quick and fixed everything. She did, unfortunately, have to come out three times because there were different parts that needed to be ordered, but that was no fault of her own.

I like AHS's ability to cover appliances. Recently, Patriot Plumbing came out for our water heater. The tech was really knowledgeable and very helpful and he got it straight in less than an hour.

American Home Shield (AHS) was purchased for us as a home warranty program upon buying a new house. The first and only claim we've submitted to them has been concerning our garage door. Our garage door would not open all the way, would not close all the way, and would often return to the up position when we tried to close it. AHS advertises that any claim you submit will receive a response within 24 hours. We submitted the initial claim on 6/2/23 and did not receive any response until 6/21/23. The vendor, Precision Door Service (PDS), finally came out on 6/22/23. Upon arrival, the vendor looked at the garage door and immediately stated that, "This won't be covered in your contract".

I had to call American Home Sheild to initiate a service claim to fix the AC. I was told I’ll receive a phone call within 24 hours to set an appointment for a technician to fix the problem. I never received the call. I called again after several days. They put me on hold for almost an hour. In the end I was told they left a message to the AC company. We are living in a 91 degrees temperature house for more than a week in the middle of the summer and the problem is not resolved yet.

American Home Shield is a good company. You get a lot of stuff for what you pay for. Recently, Rice Heating and Air Conditioning had to come out because our air conditioner quit working. They did the repair the same day. As soon as I let the repairman know my patient was disabled, he said, "We'll put her above the list." Apparently, somebody had tried to tape the problem before. The problem that I had with Rice was when the repairman came out to do the repair, he didn't replace the cord. I was pissed about that. I paid the $125 fee for him to come out, and he just taped it more. Now, I'm gonna have to go find a cord and do it myself.

My oven was not working properly. We called AHS. That was not the first time I've called, but it's always been very good. They've been very helpful, polite, and courteous. The first time we called, it took a minute for us to get an appointment. This time, it was only a couple of days. The service tech was polite, neat and fixed everything in a timely manner. It was a very professional, great experience.

The air conditioner broke down. I sent in a claim and it was almost seven days before the contractor come out. I said, “Well, God. We’re 75 years old and my husband have medical issue. What if we have a stroke and die with the heat?" So instead of seven days, they came out in five. They did a good job. It was done in only five minutes. So far, American Home Shield is pretty responsive to us. It seemed like they did a good job when they sent out the company and we got the information for that company.

Their website has been very user-friendly. My recent claim was for a dishwasher that went out. Unfortunately, it took a couple of three weeks to get somebody out here, came out here, and diagnosed the problem. Ended up just getting a cash settlement for a new dishwasher. It was the company that contracted. They kept changing the appointment on me. But once that technician was finally able to come out here, it took him 20 minutes to diagnose it.

My experience with American Home Shield had been good, up until this issue when I had an AC unit replaced. The ductwork now doesn't match, which causes the AC unit to not work properly. I reached out to them but they declined and said they were not responsible for matching up ductwork. I’ll probably be looking for a different company.

Every person that has been sent out has done a fantastic job. They've communicated effectively, helped me understand why certain things happened and I've not had any issues with the folks they send out. I like not having to figure out whether or not somebody's a good plumber. I leave it to AHS. I had an electrical claim recently. An outlet was having some issues. I also had a claim for a garbage disposal, drainage stoppage. That got unplugged. I also had a claim for the hot water heater and everything's been fine.

I use American Home Shield for three houses that we own and their service has been good. I've done plumbing, appliance repairs, and AC repair. I always check my policy to make sure what I'm trying to put on to get service is covered because not everything is covered. As long as I paid them, the claim process is fine. I would get a text or an email stating who the contractor would be. It's almost automatic and it happens so quickly. Everybody that is contracted with American Home Shield does a very good job for us.

Our first couple of years, it was wishy-washy. But recently, we've had good techs. Our air conditioner broke a few days ago, and they fixed it three days later. It was super easy. And the guy was nice. We're having an issue with our plumbing where they've had to come back several times. The plumber had to cut a hole in the wall, so I'm waiting on the Sheetrock guys to come, and they have not called me. But American Home Shield told me several times that they've reached out to the guy.

I had my air conditioner claim to American Home Shield. My condenser had to be replaced. First, the techs came out within about a week. Then, I needed a new condenser. That came within a week. They brought the condenser, but it was the wrong one. So, it took another week but AHS covered it. The technician was very good and explained everything. I was satisfied. The only thing is a lot of the AHS customer service reps do not speak English so well. You can hardly understand them. They should give you someone closer to your home where you live. Other than that, having a policy with AHS has saved me quite a bit of money.

Our hot water heater went out. The contractor said it was a problem with the igniter. The tech had everything he needed and he fixed it. AHS covers almost everything that needs to be done and I recommend it. I call one thing and they take care of it all.

I've already told a whole bunch of friends about how much I liked AHS. They are so professional and fast. Most recently, the air conditioner stopped working and there was water on the floor. I filed a claim and Koalafied Heating came out in a timely manner.

We had the hot water heater fixed the other day. It was fine with the tech who came out and it was an easy fix.

I've only had to use American Home Shield twice, but they've been great both times. It was the AC both times. I did the claim online and paid the 125. It was really easy on their website. It was really quick. I did it online, and I got contacted 30 minutes later with them telling me what day they were gonna come. The guy that they hired was really good. He was able to diagnose it really quickly. There was no out-of-pocket cost, too. I like having AHS because as my house ages, it's nice to know that they'll come out and fix an issue.

I've had American Home Shield for 20-some years. I have the same coverage at three houses, but the prices vary dramatically and I couldn't figure that out. Also, my experience is different with each house, but sometimes it's successful. It's near impossible to get ahold of anybody by phone. I have to lie and say a new contract, and I could almost get through to somebody quickly. I don't have internet access all the time. I have a smartphone, but still, it's tedious. The last time I did, the person spoke English, but it was with such a strong accent, I could hardly understand what they were saying. It was a very difficult communication.

Absolutely the worst experience in my life. Our AC is currently broken. A technician has come 6 times and he replaces a part. The AC continues to not work. Then he says something else is broken, but had said he was 100 % confident that was the problem. We have been doing this for 4 weeks. Found out that they get paid per visit and we aren't. The problem is that Home Shield doesn’t do anything about it. Their agents keep saying, "I am sorry for the inconvenience, thank you for your patience." It’s been nerve wracking. Keep in mind, they don’t do anything to accommodate you. Period.

I signed up for the American Home Shield warranty in October 2022, paid the monthly fee for my plan which includes ductwork. I recently reached out to inquire about having my ductwork repaired. I had to pay $125 for an AHS vendor to investigate. The vendor was quite sure the work would be covered based on my warranty. The final verdict for AHS was that I would be responsible for the entire amount. What exactly does their warranty cover? Money down the drain.

I have gone over 2 months without a washing machine and it is still not fixed. Went over a month without air conditioning in that same time frame. I have to drive 30 miles for a laundry mat but Home Shield doesn’t seemed bothered by the fact that there has been nothing done in over 2 months. Save the monthly premium because you can buy whatever breaks cheaper than using this company!!! $100 copay plus 2 month’s premium so far and still nothing taken care of. Terrible!!! If I could give zero starts I would.

The AC wasn't blowing. I went a week without AC, and then I called the people. It was 84 degrees in my home. The contractor came out a week after I sent in the claim. They did good. I was in a hotel and once they turned it back on, I came back home. It was my third time within three months calling for the same thing. They fix it every time but it's the same system that you still have to pay the $100 every time. If you have to keep calling on the same issue with the same system, then you shouldn't have to pay that $100 every single time. Overall, American Home Shield is good. But they could give you some accommodations if you can't wait for their people to come out and they can't get the extreme conditions taken care of.

The young men that come are on time and they're gonna be here when they say they are. They do a great job and are clean and nice. I needed to have my handles changed on my bathtub because my tub was leaking recently. K&S Plumbing came out and they were all very good.

American Home Shield barely gives me what I pay for. One of the things that I've never been happy about with them is their turnaround time on things, because 48 to 72 hours is a little long for me. I filed a claim online and the turnaround time took 48 hours. The website was surprisingly easy to use though. Also, Sears performed the service a week ago today. The gentleman diagnosed the issue and fixed it. He explained to me exactly what the problem was, gave me the game plan on how he was gonna go about fixing it and told me not to worry. It was done exactly how he said it would be done, and it was completed in an excellent manner. However, I have two claims, and my most recent one is still unsealed.

My air conditioner was not cooling. I called American Home Shield and reported it. They sent out an agent, Frog Pro Service. This was the first time I had a complete breakdown and it took me almost two weeks to get everything done. I was burning here. I tried to call but I couldn't reach the agent even after American Home Shield told them to come and check my unit. I was here for almost two weeks without any help. That was the hard part. I had nowhere to go. It was a very bad experience coupled with the fact that I wasn't feeling well. Otherwise, I have not had any problems with AHS. Their service has been good. Frog Pro Service came here and looked at the unit. They told me that it was not working and that it needed a replacement. This was the whole unit, the one outside. Everything is fixed now. I had to pay almost $2,000 from my pocket and that was my portion. They took my money before they came.

It's nice to know that American Home Shield is there if I need them, and the customer service has been good. In the past, I had mixed feelings about the repair people, but it's been so long ago. I rarely call. Recently, they've been good. I had a claim for my air conditioner and the repair guy came quick and did an excellent job.