American Home Shield Reviews

My dishwasher has an intermittent leaking problem. A technician came out and replaced gaskets, this, and that. Every second or third time I ran the dishwasher, it would leak. There was just no resolution to it but American Home Shield declined to replace it. I also had multiple calls for the same thing and had to argue with them about a washing machine that was moldy and couldn't be fixed. That went on for months and months. I was not happy with them. Their customer service or whoever answers their phone isn't very helpful. The company got bought out by somebody in the last year and so lots of things probably changed. Whatever service levels they had before, it's not my experience now. I moved to another company.

We just moved into the house last year and the range and the ice maker were already here. They're only a few years old but the icemaker would stop working randomly. A day or two later, it would work. A couple of months ago, it finally just stopped altogether. All the Google searching, cleaning, and retrying stuff didn't work for me. We filed a claim for that and the range as well. When we bought the house, we were told us that we should have it looked at because it was making a weird buzzing sound. A guy got here to inspect it and he noticed some pitting and damage to the glass.

United Garage repaired the sensors and it was fine. My main issue is with my air conditioning claim. It's been a nightmare. I know American Home Shield has been trying to help out, but it's been moving really slow. I put that claim out at the end of August, and I still have no AC. The first time, it was the compressor that needed to be replaced, but when the first AC guys came in, I didn't really trust them. They're called Mr. Freeze, and they have a one-star rating on Yelp. Every single review of theirs is terrible. So I had another AC guy come in just to check what was wrong with the unit, and he also said the compressor wasn't working. We tried doing the replacement, but when Mr. Freeze came back, they said, "The AC is not turning on, so there's some electrical issue." So we got an electrician to fix it.

Home Shield offered me a free service. I did the claim online because my heater was not working. I only paid the $100 deductible, then they sent a guy from United Air Temp. The guy came on time and spent six hours taking care of the problem, and everything went perfect. On my previous claim, it was the refrigerator, and they said it is under the LG company warranty and they were not going to touch it. But I destroyed the refrigerator anyway.

We've had two issues with our home and we didn't get a lot of support from American Home Shield in getting things repaired and taken care of. Also, the company that I had before seemed like they covered more things than what American Home Shield does. For example, we had a garage issue and I paid $125 to have somebody come out. But what we needed fixed wasn't covered. So we spent $125 to have somebody come out to have us end up paying $2,800 to get our garage fixed.

The air conditioner broke and I tried to reach AHS, but nobody answered in the weekend. So, for urgency, I called a company for repair then after he fixed it and left, I tried to claim with AHS but they said that I had to go through them, which is weird. If I got a kitchen equipment problem, I'd go through the proper channels and call AHS. After one week, people would come and after two weeks, they order the part. After the two weeks, they fix the problem. So, if it would be the same thing with the air conditioner where I have to wait for one week under 100 degrees temperature, it is not logical. Other than that, American Home Shield's service has been excellent.

I had an air conditioner claim around Labor Day, and one of the vendors American Home Shield was setting it up with me couldn't get to me for a week. I'm in Scottsdale, Arizona, so a week without an air conditioner wasn't acceptable. I had to go outside the warranty company and get someone else to fix it. However, I don't think it was American Home Shield's problem. It was a vendor problem as far as where they couldn't service me, and I realize it was Labor Day, so they didn't have as many people, but that didn't help my situation.

I had an issue with my icemaker and North Bay Appliance, the contractor, replaced the basket. The tech wasn’t here a long time but he was professional. American Home Shield assigned them but I would probably pick them again.

I like American Home Shield so far, except they're charging me for services that I had to pay out of pocket to the provider. Other than that, they've been really quick.

The dishwasher was malfunctioning. So, I called AHS and they sent a technician. The technician knew the problem and found out that there was a part that needed to be ordered. They came today, installed a new part, and the problem was resolved. Both guys who came out were professional. I have AHS because I don't have time to be dealing with the little problems at home and I’m not trained for that. I prefer the peace of mind and to pay for them to take care of my problems. And they have done it excellently so far.

The fan motor was going out on my outside AC unit and started making a noise. A guy came out and he looked at it. I asked if he could replace the motor and he said he could not replace it until it goes all the way out. I said, "Buddy, you can hear the motor. The bearings are going. It's broken. It's fixing to go out here in the next day or so." But he still said he could not do it as the AC was still working. That didn't make sense to me. He told me I would have to call American Home Shield back when it goes out. They would call the service company and they'll come back out to repair it.

I've been with American Home Shield since I purchased my home in 2009 and if I could go with another company, I would. There are a lot of hidden fees. Also, they don't keep contractors. I never get the same contractor twice and it's very hard to find contractors. They are normally from out of state, Georgia, so service calls are a hot mess and appointment times are a complete disaster.

The capacitor broke on the AC and the contractor fixed it on the spot. American Home Shield was quick, easy to deal with and efficient. Any time something was broke, I just had to pay the service fee and everything was taken care of.

I had a service call for a leak from the third floor to the main area and the kitchen. Older gentlemen came and told me, "You didn't identify it correctly. You have to turn off the lights. You, the owner, have to do that, and then open the ceiling,” and this and that, because they said they don't do that. They looked at the pipe in the basement. They opened the drywall of the closet and left it open like that. They then never came back to patch it up and rodents can come through that wall. This was a while back. The technicians at that time were bad and they didn't even do anything.

I don't like the fact that my monthly payments increased and they did not inform me of anything. But the service is pretty good and fast. Recently, they came and fixed the refrigerator and dryer and the techs were wonderful.

Affordable Heat and Air, the contractor, had come out prior to my claim with the air conditioning. It kept cutting off and on and then, it just cut off and would be off for several hours. The last time they came, the tech had to put a new thermostat in. I submitted the claim online, through the American Home Shield website. I paid my $100 copay and put in there what the issue was. There are things that I wish they would do differently on the site, but I didn't have an issue with using the site. I got a text message saying that the contractor got my appointment. And then, it said when it was but I didn’t hear from them before they came out until the day of.

I love their service so far. When I call them, they're really responsive and they get a service guy out here really quickly and get the issue repaired. The service guy has always been the same one. I'm a single female and I didn't want multiple people to come. So it's been really, really awesome.

Dempsey Oil did a good job. They came and I told them what the problem was with the heating system. They said that they were gonna put a claim on American Home Shield and if they approve it, they would order the parts and come back. Three weeks later, they called me. They had the parts and they were gonna come. They put it in and fixed it. When I call AHS, I have to pay 125 upfront, which is fine. They get the people very fast, especially for the heating company. The technicians they send are very knowledgeable and experienced.

I had to call in for the garbage disposal and then American Home Shield referred it to the company. It was really good and very professional. I'm very happy. Being a single woman, having American Home Shield is less headache, and I have peace of mind. I'm paying upfront a little bit. But if something goes wrong, at least I know somebody will come in a short time to fix it. It's great.

The dishwasher was leaking and we had someone come out here. He said something about the motor or something was wrong with it and that was what was causing it to leak. A lady called last Friday and asked for measurements but I was at work, so I wasn't able to follow up. I just got those measurements yesterday. So, I just need to call her back and finalize that. We've had American Home Shield for years and I like them because they give total packages. Sometimes, in my previous or prior rental, it was hit or miss. That might have to do with the area. But with this property, it seems the people they send out and the turnaround time are a little bit more efficient.

Whenever I have to submit a claim, I call AHS and I have to pay $100 over the phone for them to do anything. Then, the techs are very good about coming and taking care of stuff. They're always nice when they come out though it takes them a while. When I had a leaking faucet in my tub, it took a month for them to finally get it all fixed. But when they got it fixed, it's been good. Also, the last tech who came in fixed the plumbing and did good.

The icemaker kept freezing it up. And it's doing it again, so I gotta file another claim on it. The Frigidaire is known for it. But I like not having to pay for repairs.

Our hot water heater had gone out. I contacted American Home Shield by phone to let them know. They replaced the hot water heater in a few weeks. Circa was really good. We were impressed with that company.

I love American Home Shield. I have the Platinum policy and I pay $92 a month. All the appliances are covered including electrical and plumbing. Whenever you need them, they send reputable contractors to the house. Everybody's been polite and professional. We're in the process of selling our house. We needed some things done and they were able to take care of everything for us. One tech we had was nice and very informative. If they own a home, get American Home Shield. It’s good. Things are so expensive right now. To be able to call in a claim and just spend $100, it’s worth it. A lot of times, it's over $100 just for somebody to come to your house.

I recently had a claim for my microwave and it took a couple of times. It kept breaking down and they finally got it replaced for me. The techs who came out were all very good, although there was one that said they can't do anything because it doesn't have a serial number. I’d recommend AHS 100% to anybody because they replaced my AC unit years ago, no questions asked.

I had an AC person come out. One company first came out and said there was a need to change the voltage. He was going to put a new voltage regulator on there. He added that was just the start and if it's something else, they would go from there. He went on the roof and within two minutes, he was gone. He didn't communicate any more than that to me. A whole month wnet by and I had no AC. It was 111 and on one of those days, it was 114. I called AHS because at that point, I didn't even know who came out. I didn't catch who it was because the app just said, "Your American Home Shield appointment is scheduled for this day." But it didn't say who. I haven't learned how to figure out on the app itself how to go back.I can't find where it's stored.

The dryer had a bearing that was going out and squealing. The contractor did a video analysis first and then the tech came. He was good.

We had our water heater put in recently and everything worked out fine. The other day, I tried to schedule the HVAC for the fall, and American Home Shield said my home was not eligible. We're supposed to get that for free. We did it in the spring and it was free. But they replaced our water heater. We had to pay $845 out of pocket. But they paid for the water heater. Everything worked out fine.

Garage Door Corp. did a great job with my recent claim. They came on time and explained to me every detail that I was supposed to know. They fixed my garage door right away. However, the claim process of AHS was a little bit harder than I expected. But as far as I have them, I feel more secure in my financing.

The compressor is out on my AC. The tech guy called AHS and told them that he was out. He's a pretty good guy and I like him. But I haven't heard anything back about what AHS is planning on doing about it. Generally, once they figure out what's wrong, it takes a while to find out what they're going to do and it needs to be a little bit faster. Other than that, two of the people that I've talked to at AHS had a really thick accent so it was hard for me to understand them.

We’ve only used American Home Shield one time, and we were very pleased with it. The contractor was excellent. They were very courteous. They serviced the problem very quickly and resolved the issue for us.

Normally, in my dealings with American Home Shield, they get some of these companies with terrible ratings. The first people they sent in the past ended up doing a bombed-up job or they weren't easy to work with. That's how we got with their contractor Cote's Mechanical. They're good and I've used them multiple times. Recently, the AC was not cooling. I spoke to a rep because I wanted to make sure we got straight with Cote's.

The first time I had to call AHS was for my stove. I paid my $100 to them and they took care of it. The guy came out and fixed it. I had to have them again here recently. My air heating unit went out. The guy who came out was a good technician. AHS is the best company out there.

The motor went out on my AC and the rep I spoke with when I called American Home Shield was helpful. The tech was courteous and fixed the AC in a timely manner. He had to come back one time because something was wrong with it and I wasn’t charged any money. He just fixed it. They do what they're supposed to do.

American Home Shield did a good job. The contractor came out and got it done fast. The tech looked at my refrigerator and dishwasher. He said he had to order parts for the refrigerator, so he ordered an ice maker. He came back a few days later and installed it. The dishwasher's hose was clogged. He fixed that also.

American Home Shield has done a pretty good job sending people out and handling the problems. There was a loose fitting under the sink. A tech came and tightened it up. The vendors have been good.

The toilet started overflowing. We figured out something was blocking the plumbing. We put in a service request to American Home Shield, and a contractor came out and snaked the pipes.

On August 4, 2022 I signed a contract with American Home Shield (Contract ID: **) after my other home warranty which was purchase through the escrow expired. On September 27, 2022, my downstairs AC failed, and I called them for service. American Home Shield denied the claim stating the contractor on site determined the issue is a pre-existing problem and instructed me to contact the contractor. I called the contractor which stated he only determined that the condenser failed but never stated pre-existing. The conclusion American Home Shield refuse to fix the AC and blames the contractor and vice-versa. I already filed a complaint with California Insurance Commission and Better Business Bureau and sent them a notice before legal procedure.

Looking for loopholes and every reason not to honor warranty services... Needed to get my sump pump fixed, heavy rains recently and I noticed window wells weren't draining quickly. Contacted AHS and then sent out United Air Temp. Contractor arrived and I could tell immediately he was going to try and do everything in his power not to do the work. First he doesn't even diagnose the sump pump. He literally just looks at it and says, "Yup, it's working fine." To which I respond... and how do you know that you didn't even touch it.

Some wires had gotten corroded that was shorting out the air conditioner. The contractor came out and changed the fuse and checked the wires indoors on the AC. But they didn't detect the ones outdoors on the unit, and it was the problem when they came out for the second visit. But the second guy that came out was really on top of it.

The AC wasn't cooling. The contractor was able to get us up and running. It was very professional and satisfactory.

I had a request for service a week ago, and it was fine. I had a leak in the vanity pipe. One of the elbows was not securely fitted together. The contractor had to correct that. Prior to that, I had issues with American Home Shield because it was hard to contact people. Also, I would like to see the amount of fee that I pay for the service to go down. There is a monthly fee that we pay. Why do I have to pay $75?

Washington Electrician was great. I had some plugs that weren't working, and they did what they were supposed to do. American Home Shield's customer service was great too. I would recommend it to a friend.

Within 24 hours of submitting my claim, they let me know who was gonna be the provider. They came on Labor Day and the tech handled things pretty fast.

I had tenants that were living in my unit. Once they moved out, I went to look to make sure everything was fine before the next tenant comes. I wanted to make sure that the plumber did make sure that the tub drain was running fine. There was also a work order for the garbage disposal. What I found frustrating is I thought that American Home Shield would have covered the new garbage disposal and had it replaced. I ended up having someone else come out and install it for me.

My microwave and my dryer were having issues. I called and spoke with an American Home Shield representative. The contractor called me ahead of time, asked me for my order number, and the serial number of my dryer. He was able to get that. He already knew what was going on so he brought the parts that were needed for the repair.

My AC wouldn't click on and techs came in less than 24 hours after I made the claim with American Home Shield. They were super helpful and friendly. They got the AC fixed. So far, American Home Shield's service has been great and cheap. When you have a home warranty, you do not have to pay the full price for an expensive repair. But they can improve their consistency and communication. If I'm going to have an issue with my air conditioner, I want the same company to be the one that comes out every time. There's also the timeliness. American Home Shield has to find somebody to do the work and there were times when we had to wait a couple of days to get a major repair done and did not hear from somebody.

American Home Shield sent Advanced for the toilet. Some water was draining on the floor. The guy was saying that the screw was completely rusted and unable to be used. So, he changed it. It was pretty quick and he left. He was very thorough. I like American Home Shield because we're always able to talk to somebody if we were having an issue with the AI system. We had 2-10 at first and had some really bad experiences with them, with the contractors, and even with the claims. American Home Shield’s coverage is more comprehensive.

We had an issue with the pool pump and the person who came out was quite efficient and saw immediately what the issue was and was able to correct it. So we were very pleased. In this case, it was pretty quickly when the order went in and the contractor was out within 24 to 48 hours. So that was really good. American Home Shield's service is good, but it's quite entangled in the bureaucracy. When someone calls for service, especially on a product or an appliance that needs immediate attention, and once you call the company, you can get to someone very quickly and they can check everything, and then they can dispatch someone to remedy or address the situation as quickly as possible. But sometimes, that doesn't happen. Some of the contractors are not exactly in your location so it takes a little time.

The first person that came out for my refrigerator thought that they remedied the problem, but they didn't. They did the work too quick. The second person came out and then I had to call again, and they came out without a problem. Then they thought they addressed it too. But I'm giving it a week because it's still running wrong.

My kitchen sink was leaking and causing problems under my sink. The two techs who came for that had to replace my kitchen sink with the sprayer. Then, in my master bedroom, the little thing on the inside of the commode kept running, so the guy who came for that said that he had to redo that, which he did. I thought I was going to have to call the contractor back out for my commode but right now, everything's still running well. Other than that, I have called AHS a couple of times with some questions and I wasn't satisfied with the answers given to me when I was talking to a particular person.

Choice Electric came out recently for the thermostat that was not working properly. They have been out several times, and they're fantastic.

We've had AHS for years in several different houses or rental houses and they've always been responsive and professional. They've completed the task required with no complaint. Our claim with AHS was for a refrigerator. It's been repaired a couple of times. One was the refrigerator portion was running warm and the freezer was running extra cold. So, we had food that was not being chilled appropriately, and then you had the freezer was rock hard. They sent out a tech and they fixed it and it was fine. He was back a couple of times 'cause they had to order parts, had to come back, fix it and the thing worked great. Fella was very nice, gracious, told us what was going on, and explained the situation, something wasn't working, so replaced it. That was fine for quite a few months.

American Home Shield’s service could be a little bit better. The vendor they chose took a month to fix something. I kept calling saying that they had to return and it didn't seem like they were very proactive with trying to make sure they came in a timely manner. The ticket shouldn't be closed out because I have a hole in my wall now from the plumber that hasn't been fixed. It's been a while that the plumber first came out. They should be in contact with a vendor rather than me having to keep calling and prompting them to call the vendor to get it resolved.

The techs said that my transformer on my AC went bad so they replaced it. They were good.

American Home Shield sent Plumb Rite and the tech came pretty fast. There was a leak in the high-pressure valve, and he replaced it. I'm happy about the service. AHS is good so I would like to keep it.

I have American Home Shield for peace of mind. I was paying 50 for my premium and it’s going up next year. I’m paying just the monthly payment. I’ve used the home warranty's service several times and it’s been very helpful when I had issues with things in my home breaking such as the hot water heater. I had a plumbing leak and techs came and fixed that. They’re great. American Home Shield brought people out quickly. If they couldn't come fast enough, I called them back then they would send somebody sooner. I’m very satisfied.

One of the stems for my bathroom tub, the connections to shut on and off the hot and cold water, was stripped and it caused my water to leak constantly. So that stem had to be replaced and the work ethic of the technician I had was great. I had another claim for my electrical and when the electrician came out, it seemed like he could have done more than what he did. I wasn't very satisfied with him but he got me where I needed to be.

American Home Shield’s service is good. Sometimes, it's the people they send out to try to do the job that's the problem, but they have no control over that. We had Pro Tech come out to do our dryer, and they fixed it. With some parts though, they were to come back and finish what they ought to have finished, but they never came back. I had to call them to find out when they were coming back out, and I have not heard a thing else from the guy about it. We’re in Tuscaloosa, and they work different areas, but if it's been three weeks, and they haven’t gotten back in touch with me about it or with American Home Shield, that’s bad business for them. Other than that, American Home Shield is worth keeping and my friend, my wife and I are enjoying it.

I'm not super happy with American Home Shield. I feel like the contractors that they contract with aren’t rated very well. We had a plumbing issue the other day and instead of using our warranty, we hired a plumber and paid them hundreds of dollars versus the plumbers AHS uses. We did have our AC break right after. The AC people were fine. The plumber that always shows up anytime I make a plumbing request is Plumb Genius, and we had a not-so-great experience with them when they installed our hot water tank. We couldn't use anyone else because no one else was covered by the warranty. The city inspector was supposed to come and check the hot water tank, but they never set that up with us because they didn't like the time that I was available for them.

The techs came for a closet light fixture. Their visit went fine. AHS is a pretty solid company.

When people apply for the American Home Shield or take it out, they need to know that they're taking out a policy. If they don't know how the appliances are, they need more coverage for the appliance. I canceled American Home Shield, all policies, one time, when they wouldn’t fix my air conditioner in Macon, Georgia. I had to fix that issue myself. They wouldn’t pay for. I went back to American Home Shield. And I got a better rate because I told them what had happened. I’ve had this other company that keeps trying to get me to go with them. But I looked on their website, and it’s not comparable to AHS for my price.

American Home Shield is a very good company. They contact you by text and let you know where they're at and when they’re arriving. So far, I had a nice experience. I made an appointment by phone to them, then I got a phone call from somebody in Texas from A&E, which is Sears. He wanted details on what was wrong, and I told him, then he said he would pass it on to the tech that's doing the job so they have all the details.

I had the combination side-by-side refrigerator freezer and the ice maker in the freezer was not functioning properly. I had Universal Appliance Repair come out to work on it. He came about six times, and he was not able to resolve the problem. So the last time he came, he apparently got in touch with American Home Shield and suggested that the entire unit needed to be replaced. AHS sent McConnell out for another opinion. The tech messed around with it and tried to fix it, too. It still didn't work. He said he'd be back. He was here on Tuesday, and on Thursday, he called and wanted to know if it was operating properly. I told him it was not and at that point in time, he contacted American Home Shield again. Subsequently, the whole unit was replaced. The unit wouldn't dispense ice and then it would thaw everything out and then refreeze it.

I started with American Home Shield in September and had to use it once. So far, so good. They promptly responded to my questions. I had a service technician come out within 24 hours for an electrical issue. The technician originally came out for two connectors but he saw that the first one was burnt because the wire in the back had detached. With the second one, it was a wire that was attached in the junction box in my attic. He did three in total. I told him, “It looks like I need to go around and check the rest of my outlets myself and replace them.” He said they were quick connects which is perfectly legal but it's not as sturdy. They won't last as long. The house is from 1978 so all of my outlets are probably in need of a little bit of repair.

I like American Home Shield’s service but I'm still waiting for my air conditioning to get fixed, and I don't like that part. Other than that, American Home Shield has been wonderful. If you call and you need help, they send someone out immediately. You don't have to wait. You might have to wait for a day before somebody comes out.

The warranty is good. Recently, the techs put in a garbage disposal.

The Thomas Appliance tech came out for the dishwasher and he came out twice because he had to order a part. He was very kind and very efficient. Also, the thing I liked about American Home Shield on that one is they let me know that the part has been ordered and the status of it so I knew what was happening. I have continued with them because they stand by their work and they have sent me some good people. I had an air conditioning unit that was on its last legs and they helped me get through there until I could get another one.

American Home Shield will cover the cost of most of the things that my policy covers. So, I was annoyed the other day when I went to file a claim on my refrigerator, which used to be in the house, but we moved out into the garage and replaced it in the house with a new refrigerator. The one in the garage was going strong, but it eventually died also. I called a claim in on that. The house fridge is covered by my policy, but not the garage fridge. But I checked my policy and that wasn't out there. So, I can't fault AHS for that. After the experience with the refrigerator, I read through my agreement again. And it was an older agreement. But I would simplify the agreement in terms of spelling out clearly exactly what is covered and not under different types of plans.

Joe's Mechanical did both of the air conditioner units for our recent claim and they were excellent. They were very friendly over the phone. We never heard of them but from now on, we will choose them. However, I get a little irritated because AHS kept saying I owe this and this. It's on my credit card every month. If there's an extra thing from Joe's, then they have to bill me. But when they don't bill me, I don't know what's actually going on. And the biggest irritation is that they have all these people from these foreign countries to do all their work for them and you don't understand them.

There was something wrong with my garage door. The connection wasn't being made between the garage door opener and the actual clicker. A tech came and was awesome. He knocked it out super quickly and he explained to me what was wrong. He answered a few other questions I had about the garage door as well. The garage door is all fixed.

I have a policy in place for my brother who lives in Louisville. We had three different issues that we needed help with. Two of them went great. But we are still waiting for the air conditioning part to be installed and it's been a stumble-bumble effort. Their initial guy did the diagnostics and he said, "We're going to try to fix it." and then they ordered the part, which was great. I got an email saying, "Your request has been complete." My brother was supposed to get a call on Wednesday but he and the tech never connected. I called directly to the heating and air people and they never were able to connect with our tech either. Other than that, our experience with AHS has been wonderful.

Shortly after I moved in, I had to have my hot water heater replaced and I told American Home Shield that I did not want to have it replaced on my own. I wanted them to do that. All I had was the ability to fill out something online. Then all of a sudden, a couple of days later, I get a check for $363. I called and complained about it because I had to pay an additional $1,100 myself for it. I had a negative feeling about that. But May Heating and Air was very good. My air conditioning was not working and apparently, a fuse had been blown. They replaced it. So, it was very quick and simple.

I've been very happy with American Home Shield. I figured that having many appliances, a furnace and an air conditioner, and if I had to replace them, if I paid my premium and paid $100 to have repairs done, I came out ahead with AHS. Recently, the AC had quit blowing cold air. When the tech went out to it, it needed a new board. And he wired it temporarily to just the air conditioner work and not the furnace. And he never came back. I wasn't happy with the contractor. I called and texted but I could not get ahold of them. And I called AHS. They could not get ahold of them. So, they got somebody else out here and they immediately fixed it. Get AHS. You won't be sorry.

My refrigerator just quit working and it wouldn't hold the temperature. The people that American Home Shield sent had to put a new motor in it. It's running pretty well now.

AHS is reliable. The washing machine wasn't getting any water and I was very impressed with how fast the turnaround was. I put in a request for the service and I got a phone call that afternoon. Then, the very next day, Elite Appliance Repair Services came out. The repair guy was excellent and informative. If we had any questions, he answered them all. If I had to, I would use them again.

American Home Shield responded quickly. They did a better job on answering the phone than they used to. They said when the contractor could make it out, which was the next day. The contractor got the problem fixed and did a good job. I was satisfied.

The sink in my restroom wasn’t going down at all. The repair guy answered all my questions and explained what was going on. The sink is still clogged though. The water goes down slow but it goes down now.

I have aging components in my house and they've gone out several times. The techs were very responsive and professional about it all. It's been a good experience.

Our built-in microwave quit working. It wouldn't heat food. So the tech came out and he had to order a part. When the part came in, he came back out and put it in and worked. He fixed it right away. He was very knowledgeable. He did exactly what he told me he was going to do.

So far, American Home Shield is working out pretty well. I've been pleased with it. The $100 down is kind of steep, but it's worth it to get done what I need to be done.

I had a plumbing issue. I had a leaking garbage disposal. I phoned AHS and it was pleasant. They told me the name of the company that would be contacting me. The company fixed it. I haven't had an issue since. I would recommend AHS. For the most part, I'm pleased. Every once in a while there'll be something small where I'll find that a particular part is not covered. So, that's a little frustrating. But outside of that, when things are covered, the service goes well.

The garbage disposal was broken. I called AHS and spoke to a representative. The tech that came out was good at explaining to me what happened and what caused it.

The tech from New Oak is supposed to come back today and fix the washer. They fixed it once, but it broke again. He said it may break again and it may need a part, but he at least got it working. So yeah, I think he’s supposed to come back today. I haven’t heard from him just yet. I like him a lot. He's very efficient. He comes quickly and gets his work done. He was very nice to deal with.

My microwave wasn't working. I was told I will get a call. But I didn't get a call. I called them to confirm that they were coming out. They called me an hour before he got there. They did a really good job. They got right to it and got it working again. I like American Home Shield so far. But I don't like that I couldn't schedule the free rekey.

I just had a stove repair and it was easy to use the service. The service was straightforward and the techs were very prompt. They did the job so quickly that I was impressed. The only thing was they didn't completely match my stove. I don't know if it was because the part that would match wasn't available or if it was a misorder. Other than that, it was a good experience.

I call AHS, tell them what's wrong, then I get a text from the person who's supposed to take care of it. They don't just make me call a service person, they make the service person reach out to me. I have been impressed with them totally and I've recommended three of my friends who signed up. I recently had a service on my AC. The guy fixed it and it's perfect. But I got double charged on accident for the $100 service fee. Also, if they're going to change their name on my credit card, they should text me. I disputed a charge on my credit card, only to find out it was them and that they're operating under another name.

I've enjoyed American Home Shield's service. They've done a good job for me. I've had it since I've owned the house. They've helped me with a pool pump that had to be replaced. That was covered. I just paid my service fee, which was a huge help since we had not been living here that long. Then I had to do another service call for them on some electrical stuff, and that got taken care of pretty quickly. Having AHS saves me a lot of out-of-pocket money upfront. It's an easy process too because I can go online and schedule everything and go ahead and pay my service fee. Then somebody comes out.

They were very helpful. We got some service for the refrigerator. AHS gave us credit online for a new fridge. But we decided to do an upgrade so we had to pay some extra money. With them, it's easy and convenient.

Some of the burners were bad and it was good dealing with the contractor. I've been with American Home Shield for about 15 years and they take your situation and come on over and fix it. They come right on time. People should get them.

I paid $3,075 for a new AC unit and it never worked right from when the tech installed it. After only a week since they'd put it in, I started having water leaking out from underneath the unit down in the basement. The tech came out and I asked him what the problem was. He said he was the owner of My Cousin Vinnie and he told me he had to put Freon in this unit. But that's a brand-new unit and you shouldn't have to put anything in it. Now, there's water and oil leaking from the unit. I had a neighbor who knew a little bit about air conditioning units and he told me that the copper pipe that's on the outside of the unit itself got a hole in it. So it wasn't soldered correctly and that's where all the water and the oil are coming out. So, I don't know if the unit was defective when it was brought here but the same thing’s going to happen come summertime when I go to switch it over to air conditioning.

My garage door would randomly open. We would have to completely unplug the garage. There was something within it that was malfunctioning. Because the gentleman didn't know when the part was going to be available since it had been on backorder for so long, the whole piece had just been replaced. He was super accommodating.

My water heater had a leak. I saw the quick link on the American Home Shield website. I loved the option where we can do claims online and over the phone. Techs came and had to replace the water heater.

The icemaker was not working and the technician told me that I needed a new icemaker. They had to order it through American Home Shield and it took a couple of weeks. But he came back with a new icemaker, installed it and it’s working perfectly. I like that the technician did not tell me that I needed a new refrigerator, just a new icemaker. Other companies will want to go for the more expensive alternative but this technician was very honest. So, I appreciate that.

My dryer was backing up and taking longer than it should to dry. I made a claim over the phone with AHS and it was fairly easy. Then, I received a text with the name of the company that would come out. I made the appointment and I expected them to come through. They mentioned that they were replacing the motor and they were great.

I've been paying for a plan for almost a year. I've had one clean claim. But it had 3 problems that I needed to get taken care of. When they turn around and say if you have a leak and if it's inside your house which is 4 corners of a house they will take care of it, they will cover it, don't worry about it, you're told that by 5 reps or agents who want to call it. So, when you have a claim and going to have a major leak which is going to happen. Where water is dripping next to my water meter that is inside my house you get a phone call from an idiot saying that, "This is our claim we're sticking to it."

The tech who came recently was wonderful. He was very professional, quick, and came at a decent time. Usually, the repair people come closer to the end of the timeframe than the beginning, but he was here at the beginning of the timeframe. He said between 8:00 and 12:00, and he was here by 8:15. American Home Shield’s service is a little slow sometimes, but it's a good deal. I do a ticket, and the people call me to make an appointment. It’s usually within the same week that I make the call, but with the air conditioner, sometimes it’s the next week or the week after that, and usually, it’s when it's hot.

The AC was squeaking horribly. It sounded like a T-Rex is in our backyard trying to get in. I did an online claim to American Home Shield. I love their website. I used to try calling in to submit claims, and I was put on hold for hours. I finally tried the online method, and I have never gone back because it's so awesome. Waiting in line is a horrible nightmare. I feel like you don't have very many employees working that I can speak to.

I've had AHS on and off for a couple of years with different properties. Sometimes, on simple things, they’re okay. On more elaborate things, they can be a real pain in the butt. Recently, water stopped coming out of the faucet and we didn't know why. When the tech came out, he more or less took it apart in 10 minutes or so, and got whatever part had broken. It turned out that a washer got clogged up in there. When he went to put it back, he couldn't quite get it back perfectly and now, instead of the water coming out of the faucet in a continuous flow, there's a little drip sideways. He's also telling me that I really need a new head on the sprayer.

American Home Shield does a good job. My dryer went out and they had to send for a part, so the tech had to come twice. It's running beautifully now. But I'm still hesitant with the pool. There were some extra issues with it. So, I'm still waiting to get that resolved. Also I have to ask some of the reps to talk slower. They're really hard to pronounce everything. Sometimes, you just have to guess at what they're saying. One rep's words are still hard to hear. But she talked well. And they're all very nice and courteous. And they apologize and repeat what they're saying so that you understand, and they get right on it. Whoever company that they call to come out, they call me within the day, and they're usually out two to three days, unless it's the weekend, and I appreciate that.

The guy came out and looked at the ac. And all it was was a wire on my compressor outside was loose. He fixed it. And it didn’t take him any time. Everything has been working fine ever since. He’s a very nice gentleman. I’ve enjoyed having American Home Shield.

My claims with AHS have all been pretty good and with AHS, I don't have to shell out a whole lot of money to get something fixed. I pay a deductible and that’s it. I recently had a claim for my toilet. The guy that came out here was the best one I've ever had to come out. We've had several people come out here but never had anybody that was so nice and knew what he was doing. He really was on top of it.

My recent claim was for my washing machine, and American Home Shield fixed it fast. The contractor diagnosed the problem quickly. They had the part several days later, came out, and fixed it.

I called American Home Shield for the AC unit that was not doing anything. The whole thing had to be replaced but American Home Shield didn't pay for it.

Green’s Appliance fixed my refrigerator. It wasn’t making ice and it had some kind of water leaking. They had to replace the mainframe and something inside that control the refrigerator. They did an excellent job. But I had to call American Home Shield again about two weeks later because it did the same thing. Green’s Appliance immediately came back out here, ordered the part, and soon as the part came in, the owner came out here and worked with the tech. It was a great experience.

One of the handles on the shower tub mixer valve wouldn't turn on and the other wouldn’t turn off. Then, the toilet tank was loose on one toilet. I made a claim by phone and the AHS rep I talked to was good. The turnaround time with the tech was also very good and he fixed all the issues.

The claims process with American Home Shield was pretty straightforward and simple. When I called them, it was all automated, which was easy and straightforward to say what appliance. Then they dispatched the contractor within a day or two. The AC had gone out a couple of times. It's a pretty old one. The fan stopped spinning. When the technician came out, the issue ended up being the compressor. He said it was pretty typical. He swapped it out and said that it was one of the easiest things that can go wrong on an AC unit. He said it was an easy job for him. He also checked the thermostat and the AC vents. He made sure the air was flowing and asked if we had any questions. He did a great job. He didn't try to sell us anything we didn't need.

American Home Shield is pretty good so far. They always try to help us out, so that’s good. They have professionals that work with them, and I'm happy about it. We still got to pay the 125 bucks. But it’s better than paying 3,000, and we trust American Home Shield.

American Home Shield had replaced the hot water heater before but it was less than a year and a half and they said they wouldn't cover it. They did the labor portion of the claim but I had to get the hot water heater through the manufacturer because it still had a six-year warranty on it. it was a defect in the product. Having AHS is good because you never know what's gonna happen, if you’re gonna have something major or even if it’s something minor. It's always good to have.

Honesty Mechanical has been to my home three times. I completely trust them. I have enjoyed the services that they have provided. It was professional and thorough. They would always answer and get back to you immediately. They would come on time when they say they were gonna come. They're a good company. Every person AHS has sent out here has fully done a good job. I'm pleased with their service.

I’m very satisfied and impressed with the ETA for any open services. The last service that I had, when I initially called and schedule the service, I had a very bad experience with the contractor that was sent to my house. Because I'm a Realtor, I was able to speak with one of the managers and the supervisor who are on site with us there. So, they were able to jump in and fix the issues that I had. The AC went out. In Texas, the heat is hot. But the assistant of the manager was able to handle it quickly. She was able to communicate with customer service. They sent me another contractor who came out, was very nice and outgoing. So overall, I'm very satisfied with American Home Shield’s services.

I had a claim for the pool and then for the dryer too. Both things were fixed pretty quick and everything's good. The pool pump was working fine but it was leaking water. The contractor fixed the leak. But as soon as they fixed the leak, it started making a really loud noise. They told me that it was because the leak leaked into the other thing and the warranty wouldn't cover that, so I had to pay them another $125 to fix that, which I took their word for it. But it sounded fishy because it wasn't making the noise until they fixed it. Other than that, I'm happy with American Home Shield.

The claim process was quick. But I didn't like the process because I wasn't fully aware of what was covered in the warranty with American Home Shield. So it was quite stressful. Then I wound up coming out of pocket for the majority of the unit. But it was just the plan that I had, and it wasn't fully explained to me in the beginning. So the last experience was quite bad. Other than that, my experiences were all pretty good.

American Home Shield provides good service. A technician recently came to check on our AC unit that was not working. It was a great experience. I appreciate it.

The water in the heater was intermittently very hot. And it would go to no hot water. I put that water heater in 1985. What typically happens with that is that the element and the thermostat would start to fail. So I went back and looked at it. We were having a leak in the water heater. But with it failing like that, we decided that, having paid the premiums on the American Home Shield, it would be time to submit a claim. It was very straightforward. It breaks it down into types of systems in your home. So, I selected the system that would have the plumbing in it. From there, I was able to accept the water heater. And it gave me examples of failure, which I selected one. It told me that the copay was $100. And I agreed to that. I put a new payment option in as I made the claim. And the rest is history.

I had a simple plumbing issue that lasted for months because incompetent people got sent out that didn't know what they were doing. But the last company that American Home Shield sent out knew how to do it. He was legit. He told me he's from another state where they actually have to be trained. He was excellent. I want to work with him if I have any more plumbing issues. It's a waste of our time and a headache dealing with people that didn't know what they were doing.

I had a stoppage issue in our sink. It was a simple problem, but one that we couldn't figure out ourselves. So, after several months of having the issue, we decided to reach out and have someone from plumbing services fix it for us so that we can resume use of our sink as normal. The tech was awesome and very friendly. He explained what might have caused the issue because I had a few questions. He was efficient and on time.

I haven't had any problems with American Home Shield, but one thing I don't like is they have been raising my premium every year since I've been there. One year, it jumped $20. It was crazy. Other than that, I would recommend them. They come out and either fix or replace the item. The repair people have done their job too. The only time I had a problem, it took me a while to get a part, but that was a few years ago. It also wasn't so much the contractor. It was just parts availability.

The garage door would get wobbly when we close it and it was not even where they were folding. The contractor was very polite and professional. When he opened and closed the door, it was still functioning. It just was not closing and opening correctly. It was eventually not going to work and he knew what to do right away. I was impressed with that. He knew exactly what was wrong and he said that he just needed to replace it. I said that I found a bolt in my car and I asked him if that was the one, and he said that it was. So, the repair was simple and quick. American Home Shield’s website is very user-friendly. It's very easy to see if what you need to have done is covered.

My toilets had backed up and I called the plumber. They said they couldn't get to it till the following week. I said, “Well, don't you have an emergency service?” They said, “Well, no. That's as soon as we can get it.” When the guy came out, he put the snake in. He said, “Well, I went, like, 65 or 80 feet, and it's out in the street. And someone has to call in somebody else to get a bigger snake or something.” Whenever I tried to call the plumbers from Express Plumbing and Heating, I could never get an answer. It was always an answering machine. I never heard back from them, so I called up a couple of other plumbers. They advertised it was $80 to clean the drain and when they got here, they wanted $400 and $500, so I didn't do that either. Finally, I went to our park down here and asked if they recommend plumbing cleaners and they gave me one that I called. They came out the next day and cleaned it out. Everything is working great now.

American Home Shield is pretty good. The last service request I submitted, the contractor came on time and they fixed the problem.

The toilet wouldn’t stop running. I called American Home Shield. They sent someone who fixed it. He was very good.

American Home Shield is like insurance, and people can’t live with no health insurance. Sometimes, I don’t need them for two or three years, but there are times like this time when I did a claim for my microwave, stove and dishwasher. It was very nice, and it was a good thing it was all three appliances. I only had to pay for one deductible fee. The person who came to fix the stuff was very nice, and I recommend him for anybody. He’s a professional and very outgoing person, and he knows his business. He fixed my microwave and stove and did a very good job. He also recommend that my dishwasher was not fixable, so American Home Shield sent me money to buy a new one.

American Home Shield is 50% okay. They're not true to their contract. What the contract said was up to a certain amount to get work done. Also, when I signed up with them, I asked them if I could use whatever repair person I can, but I've got to get permission to do that (as if I was going to get somebody that wasn't going to do the job right). It seemed so controlling. Then, what they came and said they needed to do didn't amount to what they offered as a total amount to get the job done.

I love American Home Shield. I've been with them for some years now. When you have a breakdown, you contact them and they get right on it. We had a drain pipe leak and that wasn't fun at all. American Home Shield has done their part and the contractor was wonderful. But I'm waiting on other stuff to be done since the floors, wall, and cabinet were damaged. Other than that, anyone who owns a home should get the home warranty ASAP.

There was an issue with the washing machine. It would fill up with water but it wouldn't do the agitation of the washing of the clothes. The water stayed in there. A guy came and had to drain all the water out of it with a pitcher. He was then able to get the washing machine to pull up codes. The guy was really good.

I submitted a claim online, and I'm not great about the site. There are things that can be explained better. When the user picks a problem, the different issues should be listed. Also, the repair people are very good, but some of them are not very knowledgeable. I had an incident wherein somebody came for the plumbing for my toilet, and it was not very good. He came for the third time and still didn't figure out what was going on because it was still leaking.

My dishwasher went out. They sent a guy out here. However, the appliance man said I had cockroaches and that was the reason he didn't come back. But there was not one cockroach. I said, “I'll just take a new dishwasher instead of having it fixed. Just bring it.” They were gonna drop it off in the driveway.

The garage disposal had an issue and the repair was done on the same day the contractor came. I would recommend American Home Shield.

My air condition was not getting cool. I called American Home Shield and they sent Airmax out. The person who came out said something about previously existing conditions but that was not the case at all with the entire furnace, coil, and unit. They said the capacitor was leaking and the unit was old. The furnace was old but it was functioning well. The man named Jonah recommended a complete unit. I was surprised that American Home Shield was reluctant to deal with it as I thought they should. They did not offer to pay for the new furnace unit and I have some serious questions about how American Home Shield advertises that they will do all of this regardless of previously existing conditions.

I had problems with my dishwasher and my washing machine and both have been resolved through American Home Shield. Thee tech communicated with me pretty well and got everything taken care of. So far, so good.

Everything went fine. American Home Shield helped us and walked us through the process. The contractor has been here twice. They had to fix the shower. The water wasn't coming out. They had to go inside of the wall to fix the pipes. They very polite and well-mannered. They just came in, did the job and cleaned up behind themselves. Everything was neat. Selecting AHS is the best thing I ever did.

American Home Shield has been really good in the last couple of times we had claims. Techs came out because of an electrical short in where you plug in the outlet. The techs called and asked if they could come out earlier than the original time. They were professional and they did a great job.

A capacitor just stopped working and the air conditioner wasn’t coming on. We try to cut the air on and it just hummed. So, I cut it off altogether. I called American Home Shield and it was super easy to get through. I received the name of who was coming. The AC is performing very well now. I'm very satisfied.

I thought I had an electrical problem and I solicited an electrician to come to the house. He said it was not an electrical problem but an air condition one. But when the air condition guy came, he said it was not an air condition problem but an electrical one. He showed me that it was a damaged ground wire in the yard and he said he couldn't touch it. The second electrician came and said the issue has something to do with the breaker switch box. He said he has to go to the attic to do something. I asked for a second opinion and another electrician come out. They looked at it and went away. The guy said the warranty does not pay for that kind of work. Four people came out and nobody paid any interest on it. I didn't get my problem resolved and I had to hire a private electrician to come.

replaced the coil at the back. It happened again so they came. This is my fourth issue with this refrigerator. I called American Home Shield and they told me that the repairman would reach out to me. When he reached out to me, he asked me what the issues were. I explained it to him. He diagnosed it over the phone then showed up with the parts and fixed it. He was awesome.

The contractor comes out and checks when they’re supposed to. But I had an issue when the bathroom toilet kept flushing on its own. Every time I called them to come out and service it, the person who came out would say they don't service that. So I would call Home Shield back and Home Shield would send the same people out again that didn’t service it. I paid Home Shield the $100 fee three times but they never resolved the issue. Every time they came out, we told them that they never resolved the issue. So it would go past that 30 days. Then by the time somebody else came back out, I would have to pay the fee again because it was past 30 days. I ended up having to buy a new toilet and it annoyed me because that's what I got American Home Shield to do.

I got American Home Shield for the peace of mind, knowing that I could call somebody. And I got one particular payment that I have to pay as opposed to calling all these different people out to my home, and they make up whatever they want to charge me. I know what I have to pay. I know things can be replaced if they can't be fixed. I love that I just pay $100, no more, no less. I have my aunt's house under the coverage as well. It's just a peace of mind for me, knowing that if we called the AC guy out there, he wouldn't tell me $1,500 while it’s a $100 problem. Because you never know if you’re getting charged properly.

The tech who came for my dryer that quit working was cordial and thorough. He took some pictures and they gave me a call back. The dryer was replaced with the same brand and a newer model.

We had a clogged shower drain and a water heater that totally stopped working. It was leaking gas and the gas company just shut it down. I got a new water heater and T Mayes Plumbing put it in very quickly, within three days. So, that part was good. Everyone needs a home warranty and there are options out there. But the best selection is probably American Home Shield because I've had Sears and I canceled to go with AHS.

The fan for our AC unit was not working, so I did a service request. American Home Shield told us who they use, and we looked them up online. The repair people came out to put a new fan in and the quality of service was very good. I'm very satisfied.

Several weeks ago, the fan and the heater both went out. We got a call on that, and the contractor came and fixed it. It was fine for a couple of weeks. And for some reason, it stopped. A fuse blew. So, we had the contractor come out again. They checked it. There was a half-inch long fuse and an eighth of an inch around in there that had been cremated. So they replaced the fuse, and it's working fine. They found the problem quickly, fixed it and left. They were here 15 minutes total. I was very satisfied. I paid $125 upfront, and after that, everything was taken care of by American Home Shield. That's the beauty of it.

I'm waiting for my stove to be fixed. I'm also waiting for the drywall guy to fix the hole that was cut in my hallway. It's a little irritating. Also, when I give AHS the make and model of what the tech is going to work on, I would prefer them to have people specialized with that. Other than that, the techs have been very nice. If they don't know what they're doing, they just admit that they're over their head and contact American Home Shield for someone who is more specialized.

My dryer quit and a gentleman from Heritage Appliance Service came out. He pulled out a whole bunch of lint that was on the bottom of the dryer and he replaced a fuse. The dryer worked for a short time and he had to come out again. Between the dryer and the hookup, there was another amount of really old lint. He took care of it and it's now fine. I like the quick response from AHS. The only thing is I surmise that when somebody comes out, their instructions are, "Fix the easiest and cheapest thing first, and if it works, great. If it doesn't, go back and do the big job." I've had that and that's annoying sometimes.

My dishwasher wasn't draining properly. The first time it happened, I vacuumed all the water out, cleaned the filter and followed the instructions on the American Home Shield website for when that happens. The next time it was loaded, it was the same thing. The water didn't drain properly. So I called in and the tech came down and diagnosed it as a defective motor. A couple of weeks later, they came back and put the motor in, and the gentleman said everything was fine. I ran it the next day and it wasn't fine, it was still not draining. So, I had the gentleman come yesterday and he tested it a few times and made some initial repairs. I haven't run it since. I didn't have any problems with them at all. But if I was the guy who put the motor in, I would have made sure that it worked before I left.

I purchased this house back in July, and as part of the agreement of sale, the home warranty was purchased by the seller for me, but it wasn't set up right. I went weeks without hot water because every time I put in a service request, they sent the work order out in the seller's name and not my name. It was a migraine. I must have made 20 calls into American Home Shield. I took a picture of it on my phone because no one would believe me. I was an hour and 15 minutes on the phone, and wouldn’t get off until I got to someone that I felt could help me. Finally, I got to someone who was more like a technical support person within American Home Shield, and she somehow figured it out. So now, I got a new policy. It's the same policy number but it's in my name. Then I was able to get the plumber out.

Our smoke detectors and carbon monoxide alarms were going off even though we changed all the batteries. I called American Home Shield and they called Hanneman out. When the tech came out, he said that they were old or expiring and that was why they were going off. He told me to go ahead and buy all the smoke alarms because American Home Shield was only going to replace one and we had to replace the remainder. I bought nine and I never got any compensation from American Home Shield for the one of them, which I should have.

I've submitted three claims and two were handled 100% to my satisfaction but the third wasn't approved and they didn't send me anything in the mail telling me the reason or the reasons why. I called a few times to get more information and it was always they have to reach out to the contractor. The responses were pretty uniform. I didn't like how one of my claims was handled as far as not keeping me in the loop with what was going on. If they're going to deny a claim, let the customer know exactly why. Other than that, the customer service reps are always really nice and pleasant and it’s fairly easy to get through.

Everything from Home Shield since I started has been good. The tech from Dan's Appliance who came out for a recent claim was a genius at working on washers. He was on time and he was very quick with it. If I had something wrong again, I would recommend him to come back to take care of it. I've only had one issue with a bad contractor. I had JP Plumbing and that guy was a crook. He was really good the first time and the year after, he was supposed to come out but it was taking him three months. I asked Home Shield to send somebody else and the guy that came out went above and beyond what I could expect for cleaning the unit.

American Home Shield would pay for the water heater, but they were not going to pay for all of the parts that came with the water heater, which was gonna be a total of nearly $600. If I could afford $600, I would have bought the water heater myself. So, I told them that we couldn't. Then they told us that if we purchase the water heater, we could get reimbursed. We ended up doing that and we had a plumber come up and hook it up for us. It got fixed already. So we’re good. But I was a little bit upset that they wouldn't cover everything. I was under the impression they would always replace everything. I didn't realize that we were responsible for parts. But as far as the courtesy, American Home Shield was fine with all of that and they were very nice.

There were two outlets that were bad. I submitted a claim to AHS on my phone and the process was pretty quick. They scheduled me for the next day and the tech replaced both outlets. He was very good. With just one call and just one number, everything was taken care of by AHS.

The service is not bad and I like it for what it's worth. I sent a request for an electrician to come but the problem was not resolved. I was told that I had to get another electrician to do the job because it was an outside issue. Other than that, everything else has been wonderful. The refrigerator people have been wonderful and I am pleased with the service. AHS is worthwhile to investigate. But understand that you still have to pay $100 upfront and if they deem that they can't do the job, you're out that 100.

I called AHS on a Wednesday for the sump pump that wasn't working and a technician came out Friday. He was very good. He did everything at one time. However, when I renewed my policy with AHS, they went up $20 a month. I don't understand why it went up so much.

The AC was not cooling. I did the first call to American Home Shield. On the second call, it was running constantly and not cooling. The man that came out and worked on it, fixed something. It started cooling. Then, it quit quick cooling and it started running all the time. So, he found something outside and fixed it.

My AC died in the middle of a 100-degree heat wave. One of the fuses had blown. The issue was getting somebody out. The first tech they assigned was out of Lockhart. They told me they couldn't get out until a month and a half out. AHS reassigned my claim and the second tech was out in a week. I really appreciate AHS's service. What I've found is that I'll request outside authorization and they would give me the list of people I can't use. There's nobody in Cloverdale where I live as it's a bedroom town. It's always a struggle to get somebody without outside authorization. It takes four days to get that and it's constant conversation. Other than that, AHS has been great about paying this tech to fix my fridge.

The dishwasher didn't work. The lights came on like it was going to work. But when I would hit start, it wouldn't do anything. It didn't wash any dishes. The website of AHS was user-friendly when I submitted a claim. I received the name of the company and that they would be contacting me to set up an appointment. The interaction and the service of the tech was fine. He had to order a part. Then when he received the part, he contacted me, came back and installed the part. I've been very happy with my experience with AHS except for when someone came out Wednesday for the heat. And he said he couldn't fix it and he would contact the warranty company, but I haven't heard anything back from anybody. So I still don’t have heat. But otherwise, I've been very pleased with their reaction time.

American Home Shield used to be cheap. Everything's all expensive now. And the calls are expensive. 100 hurts. When you flush the toilet, the water leaks. I noticed the tank was loose. So when you flush it, the water goes down. I was wondering about where the water was coming from. When that happened, I said, "We have three tanks that are similar to that." So, I tried the other tank but it did the same thing again. We also tried it in our master bathroom. But it was okay. There was no leak. When I called American Home Shield, that was when I reported that. I only reported one. But when I tried the other one, it also did the same thing. So, AHS did that service call for me. When the guy came, he said that the thing was loose. He tightened it and he changed some stuff inside because they were worn out already. Like rubber for when you flush it. They used the cheap kind for the previous. Everything is fine now.