American Home Shield Reviews

My roof was leaking. When the techs came out, they didn’t cover the part that needed to be fixed. They were very polite. But they can only do what they’re allowed to do. I just wish that when I called AHS to file a claim, I was informed of everything and all the procedures. But I was never informed.

I have been very pleased with everything that American Home Shield has done for me. My husband could fix almost anything. Now, he was quite elderly by the time he passed away, but he knew who to call, what to do, and whether what they were saying was true. I didn't know any of that crap. So, I got American Home Shield because they had treated my sister who was single and she had had her house put under their care with a property manager twice. She was very pleased with their service. I called them and I got them because they know who to call.

American Home Shield’s service is getting better. On my very first call, they were a little slow on the giddy-up. But when I threatened to just not renew, they went into action. We're doing okay now but I wasn't happy for a while. H&K, the contractor who came out for my plumbing issue, was great. It turned out that my issue was so minuscule. If I had been told what to do when the sink was installed, I would not have needed anyone. All they had to do was change some batteries. I paid $100 and the tech gave me some extra batteries because it was such a silly thing that he had to come out to do. He was in and out of here in 15 minutes because he knew what he was doing. You've got to give him credit for having that knowledge. AHS is comparable but I’m gonna stay with them because they got the job done. Since then, I've had a couple of other things going on and they were very helpful. So, I’m good.

American Home Shield is a blessing and I'm grateful for their service. Customer service talked to me on the phone and I explained to them what was going on. They immediately sent information to the technician. Whatever company they dispatched it to, they came right on out and took out care of business. They made sure that everything was done right and working. They showed me what was going on and why it was going on like this.

AHS takes care of business. Whenever I have anything to fix, they have their people that they send out and check it out and they give me a little bit of money to help out in the situation. GSSN came out on a heater claim and they did a good job on the repair.

I had an issue with a wall switch. I called in the claim and they were helpful. I would recommend American Home Shield.

We were having an issue with our dishwasher that was not getting power. Home Shield sent Elite Appliance and they fixed the issue. The dishwasher worked one time and the next time we ran it, the door for the compartment that holds the soap did not open. We called Elite Appliance ‘cause they told us to let them know if there were any issues. The same tech came back to check.

The technicians AHS sends are generally fine but the electrician they send is a little iffy. He comes in a personal car and with no uniform which is weird. Other than that, I'm very satisfied with AHS. Recently, I had a clogged toilet and the tech unclogged it.

We had a leak in the ceiling that was coming from the shower. I called on a Friday, but the contractor couldn't come out till Monday. I was a little frustrated because I wanted somebody out that day. But my husband was so impressed with the contractor that came out that he got their card for further future needs. On the claim before that one, it was the same issue. The ceiling was leaking. The contractor American Home Shield sent said it was because it wasn't caulked correctly and they caulked it. But the people that came out last time said that wasn't even the right problem. That was a little disappointing. Also, when I called, American Home Shield connected me to people overseas. I couldn't understand a word they were saying. I was disappointed that American Home Shield didn't even have employees in America.

I called about my compressor as it had frozen up and wasn't blowing. I shut it off. A young guy from MJS Mechanical Services came out and checked it out. He turned it on and it was working. He said it could be a couple of things like the Freon being low. He checked that. He left and the unit froze up again. This was a Friday morning he came. I called trying to get them to come back out but they didn't answer the phone. On Saturday, I called American Home Shield and it took them a long time trying to contact MJS. Nobody ever called me back from MJS or American Home Shield.

My refrigerator stopped working. I called American Home Shield. I had to throw out all of my food because it was an emergency repair. It started happening on a Friday but they couldn't send anyone out until the following week. But, the person came out and fixed the problem. He replaced the motherboard in there. He was very helpful. He showed me what the issue was. It was a good experience. I've told my family AHS is a good thing to have because we never know when these appliances are going to break down, so it's a good investment.

The clothes dryer stopped and it was a couple of days before the tech got out here but he made it very quickly and it’s running very well now. At some point, something's gonna go down and it's usually a very untimely situation when it does, and I feel comfortable having somebody out here that can do it that you've been paying for for years.

I did a couple of claims through American Home Shield over the years. One time, I had a big issue that I was very unhappy with. It was really hard to get hold of a human being. You hold on the phone for easily two hours to really talk to somebody. They are horribly short on staff in answering the phones. That is just such a frustration. But once I get hold of a person, they are very helpful and friendly. Sometimes you can do things online and you can certainly do a lot there and you don't have to talk to somebody. But if you want to, it's almost impossible and that really drove me nuts that I almost wanted to cancel my policy. But the issue had been resolved. Most of the other times are pretty good too. I call American Home Shield or I put it in a claim. They text and they want feedback. I'm pretty okay with that.

The plumber had to fix the commode in the bathroom and had to check the sink as well. He did a pretty good job.

When something breaks down, American Home Shield sends a certified repair person out here to repair it. The contractor for the AC came out on the specified time they were supposed to come. They always do. They checked the air condition and the thermostat to make sure everything was working properly. The techs were very professional.

I love American Home Shield. When I first moved in, there were faucet and disposal problems. I had three toilets fixed. They were phenomenal. When the tech came out for the toilets, he went straight to the job and he did a fantastic job. He did his job perfectly. But he was not a people person. There was no chitchat.

We called American Home Shield and they told us that we were to use Gatordrain. That company called us to set up an appointment. They were efficient, well-mannered, neat, and clean. They’re an excellent company and we highly recommend them to anybody who needs a plumber.

I have a dishwasher that hasn't worked. The contractor finally figured out what the problem was. But they didn't have the right part. So, I have to get a replacement. I like the vendors that American Home Shield send. They only send Sears, which are the only people where I live that come out. One time they sent someone else. They are able to get repair people out sooner than when I had Sears. It sometimes took three weeks for a repair person to come out to even look at it. So, they're faster sending the people out. However, they cost more. I have to pay $100 every time someone comes out. And they raise it every year. It goes up by a lot of money. It was expensive to begin with. I complained about it on the phone, and they said they would try to give me some kind of discount. But they never did. So, I have to call and complain again. I'm shopping for another home warranty service.

My water heater stopped working and the tech from Anytime who came out was good. It took a day or so for them to come out but the work was done pretty quickly.

The repairman who came for the AC unit was very professional. He came out on Wednesday and it was repaired Friday. I was very happy. We had a freon leak, and he had to get approval to put freon back into it.

I like American Home Shield because they're fair. When I call and I have a problem, they get workers out here right away. They haven't given me a problem as far as if something's broken and if it needs to be fixed. If it’s their part to pay so much for something, they pay and they don't give me a hard time. I left American Home Shield for a little bit and I went with a different company. But I was very unsatisfied so I went back to American Home Shield and I plan on staying with them.

Usually, the contractors come the right time. There was one time I got to wait long. I’ve been calling and calling. Besides that, everything was good. Recently, a contractor came for the dryer in one business day. They fixed it in less than 30 minutes. The work was excellent.

American Home Shield has been repairing my appliances for like 20 years. I just call them up and tell them I need a repair. Then, I pay them $75 for the repair. I get an email saying, "This is the company that's gonna call you. Here's their phone number. If they don't call you in 24 hours, you call them." I can ask them to schedule the time that they'd be here to do the repair.

My refrigerator wasn’t working. I opened it one day and it was warm. I did a claim to American Home Shield by phone. I didn't have any problems with them getting someone to come out to repair it. I also had an AC claim and they covered the majority of my air conditioning, but I didn't realize that I had to pay that much. Overall, American Home Shield was good.

American Home Shield is very prompt and timely in getting back when I request a service for my home. I feel very comfortable with being able to give AHS a call and tell them, “Hey, I need this serviced.” They would let me know who the service providers would be. And the individual would call me back the same day and set up an appointment time. It’s pain-free. The most recent one was my furnace they serviced last month. It went very well. The technician was knowledgeable about what he was doing.

Service with AHS is good. I had a dryer issue and the tech got it fixed. They got it done. I like that with them, there's the ease of having things fixed. There's no headache of worrying about it myself.

The starter on the AC had gone out on it. The fan was on, but the coolant wasn't on, and there was some switch that needed to be fixed. When the techs called to set up appointment, I told them specifically what was wrong and they projected out what might be an issue. So, they only had to make one visit. Also, the first time I called, I had to leave my name and number, then they called me right back. And whoever called me to set up the appointment was super professional. Other than that, I have to pay $100 every time I call AHS for service and I always wonder how much did that service really cost. Also, when they tell me who's coming out, I immediately go online to see if the company is reputable and I have called people that have no webpage. So, I had no way to look at them, to review them, or to find out anything about them, I was at their mercy that they were going to come out and fix my problem.

AHS has always been really good about getting somebody out right away. They're really helpful. The vendors have also been wonderful. I have not had a bad experience with anybody that has come out. Leo Smith Heating & Cooling came out for the AC recently. He was great. In fact, he was a little bit early and went in and did his thing. I’d have him back in a heartbeat.

I filed a claim for a rekey service through the app and I was given Reality Rekey's contact information if I needed to reach out to them - their address, phone number, and claim number. The tech who came out was super professional and quick. He was able to get done what I needed.

My refrigerator was not working, so the techs came and checked it. They found that the motherboard of the system was damaged, so they sent that somewhere to get repaired. It took time because of that, but when they got it back, they came out again and installed it. The fridge is working perfectly now. I am very satisfied with AHS. They are very professional, they do what they're supposed to do, and they provide a fast response.

Everyone that I've ever gotten from American Home Shield has been fine. I had a recent service and it went well, but the AC people are coming back out today to check something else for me. I have an old AC unit, and I got a different problem.

I've had a policy with American Home Shield for three years, and up until this point, I was happy with them. Now, they are driving me crazy because I just had a service request come out for my pool pump that went out. The pump was making a lot of noise, and the water in my pool was not circulating, which was causing algae to build up in my pool. When I spoke with the repair people from Upland Pool, they were fine, but like most people, because that is their job, they wouldn't listen to what I gotta say when I told them the pump needed to be replaced. It’s old and worn.

Even though I did the claim on the internet for the garbage disposal, there was a piece there that said that once I set it up and hit Create Service, it wanted me to call American Home Shield. And when I called them, I had to use my phone, which showed them the garbage disposal. Any other time, they would have to come back and make another call, and come back another day. So, I enjoyed that AHS was online and getting video footage from my phone to be able to see what the model number was and the serial number. That was great and I love that.

We had warranties with these guys on two homes for years. Originally they were very reasonable. In the last year they have become a horror. They send out contractors who write a report and use any excuse not to pay for the repair. Case in point: we have a salt water swimming pool in the desert. The 20 year old filter leaked and needed be replaced. They denied the repair because the leakage had caused the cement base to crack and therefore the filter problem was not usual wear and tear. The pool heater leaked and they denied the repair because chemical deposits from the leak on the heater meant the failure was not usual wear and tear. We needed a repair to a patio door. I called and they said it was covered, sent out a lock smith who could not repair it and then after prevaricating for 3 weeks decided they would not cover the repair but would charge me for the service call. In my opinion this is dishonesty.

I had to change my locks and when I submitted a claim with AHS, my experience was awesome. The techs who came out were very friendly and knowledgeable. The service was excellent and I got no complaints.

AHS is worth it. It's good to protect your house. I had a claim for the bathroom sink that was leaking and Van Rooy Plumbing came out. They were okay. They explained everything well and they had to order a new faucet.

The house wasn't getting warm, but all the tech did was come and say the knob wasn't turned. He just turned the knob and everything is fine so far.

A part needed to be replaced in my washer. It took a few days for the tech to get it. So, it was by the end of the week that he was able to come back out and replace it. It was okay. We just had to kind of make some adjustments. He’s very nice. He also has been out here to look at my refrigerator. I would recommend American Home Shield. We have it to lean on for the sense of security.

The upper bathroom sprung a leak and we were not home. So the water continued to leak until we came and there was some damage done. The lady that I spoke with processed the claim faster. The contractor was pretty fast and professional about it too. The tech explained everything. We have never used any type of home repair or warranty. This was our first experience and it was pretty neat.

The city did some gas work out at the curb and the rep came back in to reset my pilot. She said that the thermocouple wasn't working so I had to call American Home Shield. I started the claim online because that way, I can get the name of the provider immediately. The gentleman who came out was amazing because he came almost immediately back upstairs and said that the thermocouple was fine. The lady just hadn’t pushed the button in so that she could light the pilot. I didn't pay for him to light the pilot and at that point, he swept out the furnace and gave me a checkup since I had paid for something. So, I have absolutely no complaints. They're wonderful. But before that, I had them come out for the air conditioner and that was easy too.

The fan on our outside heating and air unit had come apart and lodged in the side of the unit. The tech that AHS sent out was a very nice gentleman and he had to take the unit apart. He had to take the fan and put in the motor with him to match them up to make sure he had the right ones. And he said he would be back that afternoon with the new parts. Then he called me about an hour and a half before he was supposed to be back and said that he had the motor, but the fan had to be ordered and it would be the next day because nobody in town had one. The next afternoon, he came back with parts, put it together, and the unit was rolling.

We had a crazy year last year with American Home Shield but this year has been pretty good. When I call, we pay the $75 and instantly, we get somebody out here, although some of the service providers that are in our area might be knowledgeable but not too much about certain things. We had a plumbing issue and we didn't want to do the packet that the company wanted us to do that was gonna be an additional $1,800 on top of the $500. They said they were gonna do a simple fix and that was it. Also, I wish American Home Shield had additional coverage for people that have septic tanks but other than those, everything else is okay.

I've had American Home Shield for 40 years. They've always been a good company. However, it's changed over the years. They keep adding more add-ons to the cost. It used to be they would replace things and you wouldn't have to worry about all the extras. I had to replace the water heater and it cost me $1,000 for all the fittings even though they provided a water heater.

American Home Shield's service is good. It’s nice to have coverage for something that breaks down in the house. It's better to be safe than sorry. I did claim for my air conditioner and that was great. The unit is still working. The microwave, on the other hand, is still faulty. Supposedly, the switches and the fuse blew out. The guy knew what he was doing. He replaced the fuse and the switch.

I love American Home Shield. I like how fast they respond. When I call in, I have somebody out within 24 hours. It gives me peace of mind knowing that I can have somebody come out and fix whatever needs to be fixed. Everybody is very responsive and gets things taken care of very quickly. A contractor recently came for one of the things in the secondary bathroom. They had to replace one of the things in the bathtub. They did great.

I was quite pleased with American Home Shield. I had three or so incidences where I needed to request the service and the service came really quickly. One time, I didn't like the solution so they gave me a cash allowance instead of taking the solution and that worked out okay. On two other times, the guys were here the next day and they knew what they were doing. We were completely satisfied. I had worked with some of these warranty companies in the past and they typically have a reputation where they tell you what great service they'll provide then they find some way of not doing it. I didn't experience that with American Home Shield. Whatever the guy found that needed to be done, they approved it.

I put two homes on American Home Shield. I was transitioning into a new home and I'm unsure how to cancel the old service that I had. When I go online, it's very unclear to me so I've been holding two insurances that I really don't need. That aside, I like American Home Shield. All the services I've gotten have been very good and the response times have been great. I did a claim for my roof and the tech was very prompt. It's just he came in a regular car and that was the only issue I had. Other than that, he was very professional and friendly.

I had an issue with my washer. I called American Home Shield and I spoke to the representative. The technician was very good. Right away, he diagnosed the issue and fixed it immediately. He left me some tips on how to use that washer. After he fixed it, he said that was a common issue with all LG washers. Initially, I was worried but he did a very good job.

The tub spout had a crack which caused some water to leak back in the wall and drip down onto the ceiling. The tech was professional and helpful. He diagnosed the problem quickly and got it resolved. If you want peace of mind and minor issues to be taken care of, AHS is a good way to go.

I had an electrical issue that has been problematic and there was no resolution a couple of times. The tech was wonderful, though, and the rep I spoke with when I called in the claim was great. My only complaint at this timeis that they most recently increased my rate.

AHS is very convenient with rental properties. If I didn't have them, it'd be a lot of money spent. At my home, my AC went out and there was a waiting period before I could use the warranty. But the service saved me a few thousand dollars. The vendors are pretty good. Sometimes I've had a couple who may not have been certified but I haven't had any issues that have not been resolved.

AHS is on top of the situation. Whenever I call and ask or I report something, they take care of it right away. They’re very professional and I've had no issues with having set claims or anything. Our refrigerator hasn't been making ice. Sean from American Home Appliance came in and took a look at it. He ordered parts but this time around, he said that since he already switched out a few items, he's gonna have to go and escalate the problem to Kenmore itself to come and take a look at the refrigerator. We're waiting on Kenmore to reach out to us. He said it might take a few days but he did say that he would put the ticket in to Kenmore the moment he left our house.

American Home Shield has been fairly prompt on service and the contractors that they use. I had a claim where they had to work on the dryer a couple of times. The contractor was prompt and courteous. The dryer works now.

The one time I used American Home Shield, they got somebody right away, and worked on it, and got the problem solved. The claims process went pretty smooth. They took care of it right away.

We had a tub stoppage and the faucets weren't working. T Mayes Plumbing came out and they fixed the stoppage in one visit but they had to order a new faucet. We had to wait for it to arrive and it took a week. Then, we scheduled an appointment for them to come back out to install it.

An air conditioner quit on me and American Home Shield sent a repair guy out. The very next day, the poor guy was working in the rain and solved the problem. Then, about two weeks later, my refrigerator quit. So, another person came out. He solved the problem and said it needed one more thing. They ordered the part, came in a week later and put it in. So, I was very happy. Having AHS saved me a boatload of money and provided a quick response. They dispatched a notice out the very day or the day after I had contacted them and I was in contact with the two different suppliers. They came out and did a great job.

I was very happy with the job that Same Day Air Repair did on a recent claim. The tech was very nice and he explained the problem and fixed it. It's a good deal. Also, it's a comfort to have a home warranty if something big would happen.

Sunbright, the contractor, determined that the equipment was functional. They had a number of recommendations they did very well. For the most part, whenever you call American Home Shield, there are a lot of people whose dialects that you can’t understand, and a lot of time waiting on the phone for calls to go through. I don't at all appreciate that. That is something that’s more than a nuisance and I’m not happy about that. Also, between the Sunbright and the more recent one with plumbing services, which also was a disappointment, I had to wait seven days for a service to occur.

The toilet kept running and the stopper that was installed previously by a home warranty plumber about a year and a half ago simply stopped stopping in my son's tub. I submitted an online claim to American Home Shield, and their site worked fine. It was easy to use. The service people gave me dates that they were available and said that they would be calling to give me a time frame on when they'd be arriving between this hour and that hour and then they would call half an hour before they were actually showing up en route. They’re a really good service. They completed the job quickly and showed up on time. They were pretty detailed on what was going on with the toilet and why. They gave me some suggestions on what to do with the stopper.

Sometimes I had to submit claims through the internet because it's very hard to contact people. American Home Shield has overseas people. They take too long to answer the phone. Also, sometimes my claims are covered, sometimes not. And when you call in for service, you get frustrated. They have to get more contract around here. Because when I used them the last time, they sent somebody from DC. Which meant the guy coming, and he did a good job. But when we needed those kinds of service, like the water or refrigerator, we did not need to wait for three days. And sometimes, customers have to call the contractor to say, “Oh, I'll get this contractor's number.” “Oh, yeah, we have to do as soon we get a space,” or “We're gonna book for you.” With those kinds of things, they had to do them right away. And the area where I live, they have a lot of plumbing companies. Everything is around.

We booked a $75 each unit special to have our two heating units checked and had paid for it, and then got a call from American Home Shield saying that they didn't have a vendor to provide the service, and refunded us. So, we didn't get that done and I was a little bit disappointed. But other than that, AHS has been good. Recently, Quality Plumbing, the contractor, came and was able to solve our plumbing issue. They were very friendly and didn't take a whole lot of time. American Home Shield handled it well.

I paid the $75 service fee and a guy came for my garage door. He said that the bearings and the springs were not covered and I would have to pay out of pocket. I paid $800 to get the garage door fixed. I'm going to get rid of American Home Shield. I've been with them for a long time and the company has gone bad in terms of service and coverage. How can the hinges be not even covered?

Climatech came out and the tech went up in my crawlspace. He came back down and said, “Oh, it's a really simple fix.” He said it was just four or five feet of ductwork and it was going to be A-okay. Then I got a report back from American Home Shield saying, “The technician says you misused it, that you stepped on the ductwork and damaged it.” But that was not even possible. It's in the crawlspace, where you can't even stand up. It's elevated above the floor of the crawlspace by at least 12 to 24 inches. So I called Climatech and asked them to send me a picture. They said, ”Oh, uh. Oh, uh.” I told them that they're not gonna send them any more business. But they said, “Yeah, you gotta get permission for the pictures.”

AHS is a good service and it's worthwhile to look into. I recently had an issue with the washing machine and the techs came out and fixed it. They were personable and knowledgeable.

We were in a 98-degree weather and my AC went out. I called American Home Shield and it took them until the end of the day to say someone would be out in two days. During the middle of a heatwave, everybody needs their air conditioning fixed. They only have so many hours in the day. It wasn't really their fault but I'm paying for this service and I can't really get help. I have a friend who called me back and said he could come and do the fix so I didn't use the home warranty's service. When the air conditioning went out again, my guy that fixed it the first time said that there was a switch that kept going off. I was to tell the tech that when he came out. The guy that came was very professional, nice, and informative. He fixed the issue.

My AC would just stop working and it wasn't cooling down our house. I called American Home Shield and it didn't take long for techs to come out. They noticed that a part was needed. They had to come back. The fix took a while because a part took a while to come out. On the whole, I would recommend American Home Shield.

A guy came out and checked out a problem with my plug. It turned out there wasn't any problem other than just making sure the plug was in. He pushed the plug in the way it should be and we were good. American Home Shield has been very good and they take care of problems. That's why I've kept them for so long.

I keep my home warranty because I feel safe that if something happens, I have somebody to look out for me and they send somebody here quickly that I can trust. Their claim process is easy and their vendors have been good, so far. Recently, I called for an air conditioning unit checkup. They are still waiting for a part for the air conditioner. I also had a plumbing claim as I had a major clog. It took the service people a couple of days to get here as they were really busy and it was a weekend. Other than that, I got really nice people and they unclogged my sinks.

I had my garage done and it was a great experience. The contractor was very timely and I ended up purchasing the myQ garage motor and having all that set up. There was a guy from Diamond Pools that came out as well and he was awesome. American Home Shield allows me to get people out to assess my issues and hopefully, in the future, I don't have to spend so much money to get my issues resolved. But other than that, AHS is okay. It was my first time ever using them this year.

The contractor came out two weeks after I called. I was out of town for a few days, and they had to order the part. They told me that they looked it up on Youtube. They figured out what was wrong with it without even coming to look at it to begin with, which surprised me. When they came, they did the repair quickly. Everything worked out fine this time. But I'm aggravated that I got a $14-month increase without any notification. That was a little much.

I like American Home Shield's ability to schedule the appointment without trying to figure out which contractor they would to hire. The fact that they have a handful of contractors ready to go in order to do that is a plus. I was trying to get a third opinion because before the recent tech. I already had two contractors coming over. By the time he came in—that’s probably the policy for American Home Shield—he already knew what the issue was. It was just a diagnostic study. Told me what the issue was. It went well.

The dishwasher was not washing the dishes. So, since we had American Home Shield, we tried to use the service. The tech came prepared. He did his job. He was in and out. He ended up replacing the motor. It’s functioning fine, but he said there was another issue that he wasn't allowed to fix. It was the way the dishwasher was installed in the home. The hose needs to be connected to a part of the garbage disposal. And he said he couldn't do that part and we would have to get a plumber because the motor will burn out again. AHS has been good to us so far.

Once before, I had to have somebody to come out and service my air condition. And I didn't know that I had to pay that guy and American Home Shield my deposit and deductible. Other than that, everything is okay, as long as American Home Shield doesn't go up anymore in what I’m paying. Recently, my icemaker's line broke loose and water went everywhere. We called AHS to fix it. And whatever the contractor did that time, it didn't work. We had to call them back because the line was loose again, and water was everywhere. And this last time, we haven't had any problem out of it. I like that I don't have to pay a lot out of my pocket when something is going wrong with my appliances. It helps a lot.

I had a minor leak and something went wrong with my toilet upstairs. The tech came in a timely manner and he explained to me what was going on. He corrected the issue. He told me afterward that I needed to find somebody to mud where it soaked through downstairs. He was great. I'll use him anytime, even if I didn’t have American Shield.

I'm proud of American Home Shield. They've done a great job. They were very impressive. They informed me about things on my policy that I got that I didn't realize, and they got me set up and they performed the services within just a short period of time.

American Home Shield is a one-stop shop. I call for my home appliances and they are there for me to be able to get things done. They find the technicians for us, and the techs seem to be all professionals. I don't need to worry about if they do a good job or not, and that's a big benefit for me. I've had couple of experiences. One is the microwave repair. American Home Shield got in touch with the service person from Sears, and they’ve been doing the repair in parts. It's delayed because the parts need to come, but other than that, everything is good.

All of the claims have been good. American Home Shield fixed our refrigerator, our dishwasher, our microwave, and our AC unit. Every time I've called, they have been really responsive. All of the service techs that have come out have been super professional and quick. The most recent claim was for the AC unit over the summer. There were multiple parts that needed to be fixed. We put the order in the day the AC went out, and American Home Shield called that same day and a tech was out later that afternoon.

American Home Shield is reliable. The technicians have all been fairly well. All of them have been pretty informational. They tell me what's going on and what they do.

I had a dishwasher that was defective. They weren't able to fix it. But they helped me with the replacement. They sent a check to me.

The eye on the garage door had gotten turned. As a result, when you opened the garage door, it would open for a small amount and it would go back down. The contractor did a good job on it.

I had a leak in the ceiling. I did a claim to American Home Shield and somebody was here really quickly. I called AHS on a Friday, and someone was here on a Tuesday. The tech was a great guy. He's been here before and he came right in and flushed out the system.

I've been with AHS for 14 years now and it satisfies all my needs so far. When you call, they're fast, efficient and very professional. For my AC claim, they had to replace a part and it was great because it was under warranty. So, they took care of it for me. The techs were also very professional and fast. The AC's running well now.

A circuit board that was having a problem on the dryer. All the electric parts worked, but the drum wasn't spinning around. So, we called American Home Shield and they put us in contact with one company but they never bothered calling. I called back American Home Shield and they put me in touch with another company. Their tech came out once and at first, he thought it was the fuse and he replaced the fuse. But it wasn't that. Then he said it was the circuit board that needed to be replaced. He said that he was going to have to put a claim into American Home Shield and they had to approve it. But then, I never heard back from that. I tried repeatedly to call the company back and eventually, it went to a Spanish voicemail.

This is my second property that I've had with American Home Shield and I've been very pleased with them. One of my stoves had gone out and if I hadn’t had AHS, I would have been messed up. They weren't able to get a part for it and I got a new stove. I had to pay the difference in it, because I upgraded, but it saved me a lot of money. I had a plumbing issue and I thought it was backed up but it wasn’t. It had to do with the type of toilets that I had and the repair guys snaked it. They were very good. I also had an AC issue and I had to get a new condenser. So, AHS helped with that process too.

They don't cover what they say they will. Small issue with HVAC $500 bill and they refuse to pay since I didn't report it to them before having it fixed. Garbage company. Do not recommend. I don't do business with companies that are so shady.

I had a leak in my shower from the showerhead. It had a slow drip and the technician tightened the main valve at the handle, which resolved the issue. I haven't had any dripping since. It was a nice, quick and easy repair. I also entered a preseason checkup for the HVAC aside from this claim. I interacted with the vendor by phone since my partner was at home at the time. Everything went well and he was very communicative with both of us. My policy with American Home Shield went active probably a few weeks before I had to call and I plan on keeping them indefinitely. Everything has been smooth sailing so far and I appreciate it.

I've been very happy with AHS for the most part, but there's been some frustration. They usually send professional people. But now, a lot of times, the people that they send out are also trying to sell you something. For the most part, the people come out fairly quickly. Sometimes, though, with the AC unit, it could be a couple of days. I had gotten frustrated, because both my son and I have heart disease, and we can't live in a hot house. So, we ended up having to move and sleep on the first floor until they get the problem fixed.

A contractor came out for the AC unit and did what they called a band-aid fix on it because they said that they couldn't do a true fix. Apparently, they don't make this model anymore or they did something about the freon being different. For the amount of money I paid American Home Shield, the band-aid is not good enough for me. It lasted two weeks. My unit needs to be fixed. I would not recommend the contractor that came out. They weren't good about getting back to us. They would say, "I'll call you back tomorrow." Three days would go by but still didn't receive a phone call. I had to constantly call them. Once they finally fixed the outside unit, the thermostat went out. I had to call them back out and replace the thermostat. That took almost a month.

A month after we took the insurance, there was a leak at the bottom of our washer. Initially, we thought it was something that came from the pipes, so we just ignored it. I already had a basin on the bottom of the washer, but I found the water was becoming more and more. I requested for service through American Home Shield, and the guy who came in said that there was a hole on the edge of the pipe. He said that was growing day by day, which was why the water was increasing. The guy came in with a part. He ordered it, then it took at least a week to get a new part. When that part came in, it was the wrong one so he had to resend that, then he came another week later.

Our appliances and things in the house are getting to that point where they're starting to go due to age. Hopefully, American Home Shield is saving us a bit of money. Also, their coverage seems to be comprehensive compared to other home warranty companies we've used. So, we're very happy with it. But I was not happy with one of the contractors used. The contractor didn't show up for a couple of different appointments and pushed back appointments by a week. And when I got upset with them over the phone, they were rude to me and decided to not come out at all for the service we had scheduled. They don't know how to handle customers well, especially customers who are upset that their appointment was set back a whole week, when they have been already pushed back on other appointments. They're very unprofessional and not satisfactory. All the other ones that we've dealt with through AHS have been fine.

American Home Shield's service is great. My washing machine was not working. The company made the appointment from 8:00 to 12:00, and the tech made it by 8:30. He was excellent.

Whenever you call them, they respond and take care of your problem.

The main water line that goes into the septic was cracked along the top. The tech from Diamondback Rooter cut out the bad pipe and replaced it. It's been working fine since but I have a question about the tape. There's a piece of tape just before the no-hub connector and I wanna know if there's a nick or something underneath.

We’ve had so many problems with that AC thanks to American Home Shield. We're not real pleased with them but we're very pleased with Ohana, the contractor. They've come out here before because we requested them. Also, calling them on the phone used to be a nightmare. Every time I called them, I end up with people in Taiwan, the Philippines, or Indonesia who can't do anything for me. But it has gotten better. The last couple of times I called, I got an American rep.

The condensation pipe was clogged on the AC and it took not even an hour for the tech to repair it. He just eased the pressure and unclogged the pipe. He was very nice, helpful, and informative. All in all, I would tell others to give AHS a shot.

I’m happy to have American Home Shield. The repair guy for the washer and dryer was great, and so was the locksmith. One lock got missed. He came back and fixed the lock that wasn’t working. He was one of the nicest people ever. I would use him again and recommend him in a heartbeat.

I had an issue with my heat pump and American Home Shield did alright this time but they've not been as good before. They need to use local people instead of people from Knoxville and it needs to be somebody that you can get ahold of. I don't like that one company that they used.

There was a water leak from the bathroom upstairs. I called American Home Shield and I was pleased with their customer service. The turnaround time was longer than 48 hours but the techs were able to come out. I will recommend this home warranty.

I looked at different things on the internet and liked what American Home Shield offered. I called them and picked the best service plan that would be best for me with all the appliances and different things in the house. I went ahead and ordered that warranty through them. I call them when there's an and the issue gets resolved. A year ago, I had a problem with the washer as it was leaking. A guy was sent out and he ended up replacing the washer right there. Every time, something's been fixed or replaced.

YAZD, the contractor, came out and fixed the AC unit, which is all I care about. It’s about to go bust and I’ve used American Home Shield about eight times to fix the upstairs unit, but they won't render it dead. The mechanics just keep putting duct tape on it. They keep it running every couple of months, so they have to keep coming out. There’ll be a benefit to having a home warranty if AHS replaces the AC at some point. There's also an open ticket I have since February that can't get completed, which is annoying. AHS’ rate keeps going up, which is a little bit of bait-and-switch from the first year.

Whenever I call them, they figure something out and they get people that I need. The last claim took longer but that was because the contractor had something going on. Other than that, AHS has been doing pretty good with the service. I've used it three times and three times, they saved me money. It's well worth it. I'm happy with them.

I submitted a claim on the American Home Shield website. We put in our credit card number to pay the $75 for the service charge. We are out in the country and don't have the most reliable Wi-Fi all the time. But I found the website very user-friendly. It's straightforward. It asks the questions as you go. Then, I got the email, and then the vendor called us and we set up the appointment. Everyone that we've gotten from American Home Shield was professional and polite, specifically Days Appliance Repair. They've always exceeded expectations, in communication, cleanliness and speed of service. Our experience with AHS has always been something we felt was worthwhile.

My refrigerator stopped freezing. AHS's reps were very professional. I told the the contractor my refrigerator was out and that I needed somebody as soon as possible. In six hours they called to say there were gonna do the schedule. The tech had good communication. It took five minutes for the diagnosis and he said, “Okay. We can handle it. Don't worry about it. And I’ll call Home Shield and they will contact you." I recommend Home Shield.

Our most recent claim with AHS was with a plumber. He rooted or cleaned out our pipes and that was fairly positive. There's more work to be done. But it's not American Home Shield's job to do that. The other claim was, I had a replacement for a cooktop and that was a very good experience. The main problem we have with AHS is when we have to contact them by phone. It's a little bit hard to get them. Sometimes it's hard to understand some of the people. One time they had a chat and I talked to them by chat. That was very helpful. But it was not available the last time I used AHS. Those chats were very nice because I didn't have to worry about waiting on a phone call. But everything else has been fairly positive with AHS.

The dishwasher was leaking water on the floor and had been so repetitively. We tried to fix it ourselves but we couldn't, so we called American Home Shield and submitted a claim. I had the name of the company, the point of contact, the phone number, and the general introduction from the company. The company was very good. The issue was a piece of the dishwasher that releases vapor from the inside of the cleaning chamber. It was having a buildup, which allows more moisture to come outside as opposed to staying inside. So, the tech told us all about it, cleaned it, fixed it, and showed us what to do.

The garbage disposal wouldn't work. The gentleman came over and in a portion of garbage disposal at the bottom, he used an Allen wrench and loosened it up. And that garbage disposal worked fine. So it was a quick fix. But he told us what the problem was and why it happened. He even left the instrument for us to use if it happened again. The gentleman was great.

I had a claim for the ice maker and the contractor came out and fixed that. They had to order the ice maker and when they got it the first time, it was incompatible. So they had to reorder. It was a little lengthy but understandable. After that, the refrigerator itself was leaking. The leak was in the water valve, so it wasn't part of the ice maker. But both of them went well.

Draingo of Alabama fixed a plumbing claim. The turnaround time met my expectations.

The current service I had has been pretty good. I was thinking of switching to another company until I found out that something on my current contract they didn't have covered under the new company. It's one that could save me a lot of money by having it with American Home Shield. In the past, I was not happy with their service. I had the door to a handle on the microwave come off and the technician they sent said we pulled too hard on that handle on the microwave. Since it was our fault the handle came off, it was not covered.

I called American Home Shield and explained the service that I made. They put me in touch with somebody and those people came out quickly. They resolved the problems. American Home Shield is dealing with good contractors. When I first purchased the home warranty, I got that free lock and key thing. The AC thing was the first claim I made and that is now working beautifully. There was also a time they sent someone out for plumbing and that went fine. A part of the showerhead had to be changed.

I was having a problem with my air conditioner and Oldham County Electric came out and fixed the problem. The HVAC man changed the breaker. They did an excellent job and was very efficient and professional. When I call American Home Shield, I can get appliances either fixed or replaced. I have some experiences that I’ll be calling them back probably two more times, but I don't have the money for the service fee right now.

I had a plumbing issue. I called American Home Shield. I did have to wait but once I got through, everything was pretty much down here from there. They gave me the tech's number. So, that really worked out. He was very knowledgeable. He kinda walked me through what was going on, and what he was gonna be doing. He was very professional. He found that I had a pinhole in my line, and he showed me what it did and the damage it did, and what it could have done. He took care of the issue. He assured me that I wouldn't have that issue going forward.

So far, American Home Shield seems to be good. The hardest part is parts always seem to have to be ordered. Since covid, it takes a lot longer to get parts. I have two appliances right now that we're waiting on parts. It takes a while to get even an appointment. It took me almost three weeks. That part has not been the best. Everything seems to take a whole lot longer than if I was to probably call myself. American Home Shield saves me some money on repairs but hopefully, I don't have any more coming up. I'm getting tired with some of this.

I would recommend American Home Shield. We've used them a couple of times. The main problem I've had is that some of the vendors charge more than the Home Shield allows, so then I have to pay the amount over and above. There's one plumber that I've asked not to come back because he always wants to charge more than the allowable price. Home Shield has been good and they allow me to tell them to exclude certain vendors. But Stelter's HVAC Service for my most recent claim was very good. There was a couple of days delay getting them here because they had prior bookings on their schedule but the tech showed up on time and he did a great job. He was very thorough in fixing the AC. He replaced parts, including the thermostat, and then made sure that the system was operating correctly before he left.

I love American Home Shield’s response. They get things solved in a hurry. We recently moved to Michigan from South Carolina and our refrigerator went out. They had a new refrigerator in my house in four days, which is unheard of. We had an incident right after we moved in here with water coming through the ceiling and they had somebody out here right away. You go online and fill out your thing, and AHS sends you a text telling you who's coming out. That person calls you right away, makes an appointment and comes out. They make it simple, efficient and easy.

I’ve been with American Home Shield since September 2020 when I first got my house. I like it because it gives me a sense of comfort, knowing that if something big in my house has problems, the warranty will get it covered. I don't have to think about having to remove money from my savings. Instead, I can just pay the service fee. When the dryer wouldn't become hot, the contractor came and fixed it the same day. They were really good.

I left American Home Shield for a better priced option. I have a 5,000-square-foot home and tons of appliances. I picked a three-year package with another warranty company at a cheap cost. It was supposed to be the same type of customer service and type of warranty. But it was not even close. Everything was prorated based on how old things were. American Home Shield never really goes into that. They just say your appliances are broken and that they will send a new one if it cannot be fixed.

I have a flat service rate. Because when I talked to other plumbers, they were charging around 100 an hour. So, it's nice to know how much I would spend up front. And the main reason I got the warranty was I feel more comfortable buying a place. The furniture and some of the other stuff are older. So, it's nice to know that if those go out, I'm not just going to have to foot the bill myself.

It's not working out too well with American Home Shield. About a month ago, I put in a ticket to have our dishwasher fixed. They sent out a guy from Premier Home Appliances and he looked at the dishwasher. He made a diagnosis that the seal around the motorhead was broken or damaged or worn out. He told me he would get a part in about 7 to 10 business days so I waited a couple of days. Then, I called AHS and they told me that the guy said that the dishwasher needs additional repairs - a seal around the door, which will cost me $450. But he told me that we didn't need that. He said the only thing that's damaged is the seal around the motor.

The AC went out and I did the troubleshooting online. Everything went through so that way American Home Shield can send somebody over. I have a 1-year-old in the house and I needed to ensure the AC was working because it was really hot. The gentleman that they placed for the service was too busy and he couldn't make it until four or five days out. I needed to call American Home Shield so they could send the work out to another or bid it out to somebody else.

I'm very content with American Home Shield. My garbage disposal was fixed and they were in the process of replacing the dishwasher but they needed additional parts. Then tomorrow, I’m scheduled for plumbing. I would refer people to AHS.

I have three separate sinks and two bathrooms, and they had leaks where they wouldn't shut off. So the contractor had to order some new cartridges to replace them. They were having problems getting the replacement cartridges. It took a month, which was a little inconvenient. But I was able to work around it. I have had other issues before with American Home Shield where the biggest problem I have is that when you have something of a higher quality that goes bad, they don’t replace it with the same level of quality. But generally, they continue to take care of the problem till it’s resolved.

AHS has a service where they would clean and update your system every spring for a fee and we did that. A contractor came out and said nothing was wrong with the system. But a couple of months later, we had to have it serviced because the coolant was low. I wondered why they didn't know when they did the service on it in the spring and they couldn't answer that. There's a charge every time you do a service so we had to pay for that. The tech said he filled it up with Freon.

There was a burning smell from my dryer and it was not cut on. I filed a claim with AHS and they said that if it needs to be fixed, they would fix it but if they couldn’t, they would replace it. Sears Contracting was sent out and I was totally happy with them. He did a diagnostic and the dryer was fine. He said what I smelled maybe was just lint burning and I had the dryer on the high so he told me to not put it on high.

I had a service call for a plumber because the dishwasher wasn't working. But they couldn't install it because the line was corroded. The plumber didn't fix that. So I have to hire someone on my own and pay that out of my pocket because American Home Shield cannot reimburse something. American Home Shield offered me 120 to get someone and install the dishwasher. But I have not found anybody who can install a dishwasher for that price. I called American Home Shield this morning and asked, "Can you take the check back that you guys sent and send me someone back?" They said, "You have to call some other number." When the plumber was here, American Home Shield should have given me the options. But they told me to figure it out on my own. I have the service with them because I don't want to figure it out on my own.

My garbage disposal was broken and American Home Shield sent out the plumber and he replaced it, and we were good to go. I’ve had the tech before and they’re a nice company. If something goes wrong, I don't have to fix it myself. I call and I set up an appointment, and AHS sends somebody to fix it for me.

I've used American Home Shield a few times. Everything is slow when you use the American Home Shield versus calling somebody, you get them out there same day. It took a week and a half to get my water heater squared away. My washer took five days before someone came out and looked at it. It takes long to happen, but with the water heater, it might have cost me 1,900 to get it done. And it cost a couple 100 just to be up to code.

The contractor did a fine job. I'm just not happy with American Home Shield. The first company said that the stove was damaged by cleaning products. But Chesapeake came out and something needed to be taped. It wasn't in place. So, Chesapeake fixed the stove. Both of the contractors said it was a shortage in the dishwasher. But American Home Shield wouldn't fix it. They are not covering it. So, I’m paying $100 and I have a warranty.

My door wasn't opening and techs came out the next day or two and they fixed everything. They were very professional and nice people. They were very knowledgeable and courteous. I also had a claim where I had some electrical done and that was also very good. The people were super professional and nice to work with. I'm very happy with American Home Shield's service compared to the one I had before. I just hope that the cost doesn’t go up after the year. American Home Shield's service is better. They keep up with you to make sure that the ones that are supposed to come to the house are on time.

I had a problem with my oven where there was a leak. Initially, a plumbing company came out within a couple of days and resealed the connection to my oven. The plumber recommended that Precision Appliance come out additionally to ensure there were no further issues with the oven. It was in two to three days for each turnaround from when they said they would be out to when someone showed up.

The condenser unit was running intermittently for about a week and the service was done promptly by the contractor. So, it was good.

Pro First was good. I was very satisfied.

My washing machine broke down. I called AHS and their reps were very sympathetic. They gave me my options and the turnaround time was four days, which was decent given the state that we're in right now. Once they assigned Sears to me when I made my claim, the very next day, Sears called me and asked me what was the problem. My machine is a little bit more modern, so it came up with a code, and I was able to give them the code. So, they put that code on the part on the truck that came and when the technician got here, we talked and I told him what was going on. He looked at it and verified the code that I had.

The first time somebody came out for my air conditioner, they said it was not the air conditioner but my electricity so I need to call out an electrician. I called out an electrician and they came out and said it was the air conditioner. I had to have a third visit. It took three visits before my issue was resolved. In the end, they had to replace the whole unit. If it's something that's high dollar, American Home Shield will push back and try not to fix the issue. Also, their customer service is nice but they're hard to understand because they're out of the country.

I like American Home Shield. It’s good. They provide quick service. I had a good technician come out. He didn’t just run through the motions. He explained stuff for me and my wife and got everything fixed up for my stove.

I had the contractor come out twice in recent history here. When I had them come for my dishwasher, it was because it wasn't drying the dishes. So, they came out and looked at it and it was the heating element needed to be replaced. So, the guy looked at it and said, "Yeah, I'll just order that." And three days later, he came and put one in and fixed the problem.

Austin Heating and Air came out for my AC. We had to wait for parts in the blazing heat but they were great. I would recommend American Home Shield.

My air and heating were not coming on. I placed the request on a Friday, and US-Air came out the following Tuesday. I would have liked to have had that much sooner. I was without air and it was hot. But US-Air was great. They pinpointed the problem immediately. American Home Shield is good as far as being responsive. When I do my request online, I'm very, very happy with them being responsive. But one thing that I loathe is speaking with someone or trying to make them understand when they are foreigners, and they do not understand our language, English. Every single time I make a request for someone to come out or have a question about something, I get these people who are offshore, and they just babble and babble and babble. You get nowhere with them. I always have to ask for a supervisor. It's unbelievably frustrating. They repeat the same canned phrases over and over and over. They're not listening to me, the consumer.

The Sears tech came out for my dishwasher and was there for 10 minutes. He was very effective. He immediately noticed the temperature. Based on his observation, the dishwasher has to have 120-degree heat in order to work. That was the only reason why my tankless unit was reading at 95 degrees. So, it wouldn't click on the dishwasher. He couldn’t adjust it at all. I had to call another work order into American Home Shield and they sent out AAA Plumbing and they adjusted my tankless hot water heater.

We have two appliances that were supposed to be done. One was the stove, and one was the microwave. Sears came out to take a look at my microwave. The gentleman was outstanding. He came out first, evaluated the microwave, and ordered the part. The part came to our house then he came back and fixed it. However, American Home Shield has never gotten back to us on the stove. I have a burner that's not working properly and an oven not heating properly. The problem is American Home Shield had me go look for an appliance person, but nobody will work for them. I told American Home Shield, “You need to find the appliance person because I can't find them.” It's been two months or longer. The burner gets hot. It's dangerous. If it's on low, it'll go high. I have three other burners, but it's a safety thing.

I’m depressed with AHS and I’m waiting on for them to get my dishwasher fixed. When the techs came, they didn’t communicate when they went and ordered the parts. After they ordered the parts, they told me that they just ordered the parts but it had been a couple of days later. But when they brought the parts, they still haven’t fixed my dishwasher. Also, five different people have been sent out so far and it should have just been one person. That way, he would know what to fix. But they sent a different person and he didn't know what the other guy did. And then they sent another person and he didn’t know what that guy did either. So, I’m up in the air on what AHS is going to do and it’s getting ridiculous.

The plumbing was leaking and whenever we let water out, that went downstairs into the bathroom washroom area. It was making water come out of the ceiling. The plumber had to cut an area in there to fix it. It was very good service. He was very thorough and he got the job done. It didn't take him long to find out where the problem was.

We’ve had no problems with American Home Shield. We called them for our refrigerator and everything's fixed.

I did a claim for my stove and the tech that came for it was really good. He had to come back in about a week because he had to order a part.

My garage belt got worn out. Everything went really well with the tech. He went straight to the problem and found it right away. He fixed it on the spot in a very short amount of time. AHS is really good and I would recommend them. They have supplied me with very good customer service.

I was having trouble with my AC and American Home Shield assigned High Voltage. They came out the following day and the tech said the AC was low on Freon. He set the proper pressure and it has been working ever since. The AHS website was simple and I was able to put my information easy when I did the claim. But whenever I file a claim on a Friday, I don't get any response till the following Monday or Tuesday. Those guys come out maybe a week later so it’s a slow response. Also, AHS has raised their prices an awful lot from when I first started. But I’ve had no problem with them since 2013.

We’re retired. We don't need those big out-of-pocket expenses, so having American Home Shield is an added insurance for us in case something goes wrong. I've been satisfied with the service. I had to have my kitchen appliances looked at, and the techs were rather knowledgeable about them, which was good. The process seemed to have gone well too. My trade fee is higher than I would like, but I don't use it that often so I swallowed it up to lower my monthly bill.

Super Rooter has been out a couple of times. They are my go-to if I have any plumbing issues. That’s one of the companies that I request if they have any openings during that time. I like their work. American Home Shield seems cost effective, but sometimes it seems pricey. I may use the service once every eight to nine months. After paying for the service fee, it feels like the service that's being done is not equivalent to what's being charged monthly plus the service fee for the contractor to come out.

The contractor was trying to fix the dishwasher. And there was a gasket on the stove that needed to be replaced. The stove was fixed. Unfortunately, the dishwasher was too old to replace the part. American Home Shield replaced it.

A part of the garage door had broken on a rental property of mine, precluding the door from opening and closing. The issue was a no brainer for the techs. It was completely visual. For what American Home Shield charges you for a yearly coverage and all the things they include, it's well worth the money, especially on a rental property where I'm not sitting there and can go and do any work or meeting contractors. It’s a very easy way to get things taken care of.

I had AHS in my last house and was very satisfied with it. When I bought this house, the seller included a year's home warranty and it was a different company. It was horrible. I had to get my own repairperson. They didn't cover everything they said they'd cover. So I dropped it before the year was out and signed up with American Home Shield again because I know that it's a reputable company. I don't have to find the plumber or electrician, AHS does. I love it.

The heat wouldn't come on and when I submitted the claim to American Home Shield, the communication was a little bit difficult because I didn’t receive a text message. So, I did two claims in one day and I didn't like that. I paid $200 even though one was HVAC and one was the water heater, which might have been related because they went out simultaneously. I needed a new thermostat and the motherboard was messed up, so the tech ended up ordering a part. But he was there the next morning to put it on.

I could not love American Home Shield more. I was a Realtor for 40 years. I always used American Home Shield. They replaced my microwave. They fixed my stovetop. I tell them something's broken and they send somebody out. ATL came out recently and they were delightful. They were neat and didn't mess anything up. They acknowledged my dogs so they’d go away since the dogs thought they were here to see them. I got somebody that did what they said they would promise to do and they did it efficiently. However, the new microwave from GE didn't come with a manual. I went on and got all the manuals I could download. It is all so vague. I can't figure it out and nobody at GE will help me. Everybody that I've talked to at American Home Shield has tried to help me, but this seems to be something they don't know what to do.

We've been very pleased with American Home Shield. They've had to come out for several things, and it was outstanding and efficient service. It's also very professional, and usually, pretty prompt. The technicians were very professional and efficient. They clean up their mess if there's a mess. They don't lollygag around. So that's a good thing. So we've been very pleased with them.

My air conditioner condenser got broken. It was jammed. The first technicians wanted to sell to me by bypassing AHS. They were not honest and they wanted me to spend $6,000. They said that AHS was not going to cover it. They never proposed to me that there was a 50%/50% deal that’s available. I brought this to the attention of AHS and they gave me the opportunity for a second opinion. I then got the fair deal. The second technician said, "We have this. And they should have given you this proposal. Why they are trying to sell you behind AHS back?” AHS offered me 50%/50% replacement. It was a pretty good deal so I took it. AHS has tremendous value and I've benefited from them. They provide excellent service.

My husband called American Home Shield and spoke with a rep. They connected us to Dudley's. They were fine. We liked them a lot. They went over and above to get our AC fixed. They came and they needed a part that they didn't have, but they made a special trip. They said it could take a couple of days to get the part, but then they called us back and said, “Hey, we were able to locate it somewhere local. Can we come back this afternoon?” We really appreciated that. We were extremely happy with them. They were very nice. We were expecting to wait a couple of days. We were fine with that.

My microwave quit working. The contractor resolved the problem. It was good. They were punctual and clean. They did a nice job on the microwave getting it back together. I haven't had a problem since they came in. Overall, I'm satisfied with American Home Shield.

Royal Plumbing came out for a leak in the valve down in my basement. The tech said that the stem inside the valve was leaking and he had to change the stem. The quality of service was good.

When we called to have the dryer first looked at, we explained what was going on. American Home Shield told us that Whirlpool was gonna be the ones coming out. Whirlpool said that Oak would be coming out. I was ecstatic. I was waiting around for somebody to call me and tell me when they were going to come out. Oak said that when Whirlpool sent them the papers so they could set up an appointment with me, it came out blank. I called American Home Shield back. We talked three times then I finally told them I wanted them directly to please send it to Oak because going through Whirlpool was a waste of time. They couldn't get everything they needed shipped to Oak.

Recently, my instant hot water dispenser valve thing broke. The techs were very good. They took a while, but that was more the part than anything. However, the policy is slightly overpriced and I'm debating whether or not to continue with AHS. It's about $600 per annum and to recoup that annually is quite difficult. It essentially was recouped on the hot water dispenser, but that's quite a rare instance. I don't need my house rekeyed six times a year. I know it's an insurance policy, but the major things, like there is a broken shelf in my refrigerator and I was told that it's not covered because the refrigerator is still refrigerating. So, there are all these caveats to the program that make it less and less usable.

The contractor that came out was professional. The thermostat had grown old. They had the part available and they replaced it. The unit is working now. With American Home Shield, I like the fact that I don't have to make a lot of calls searching for someone to do my repair and possibly making a wrong choice. I'm happy with them and I’m gonna renew in December.

I've called AHS once and everything went well. It was for my dishwasher. The O-ring around it where the silverware are kept, the forks had been poked into it and I never really noticed it. I just thought that it was deteriorating. When the techs came, they said “No, this is from silverware banging into it. So you need to make sure that when you close it, silverware bangs the opposite way.” I also told them when I put the liquid in the dispenser, the first time it was in there, it seemed half of it disappeared. It just comes out and gushes. They replaced it. So I have a new dispenser for the soap and the dry liquid. The techs were very good and polite. I asked questions and they answered them.

The controls stick out the way it sits. I stand there and I either touch the button with my leg. I remember doing it but I didn't think it would mess with the machine. It was locked. I didn't do it, so the tech came and looked at it. After 10 minutes, I walked out and came back, and he got it. That was when he mentioned that I touched it with my leg and it locked itself up. He had to unlock it. He showed me how to do it next time it happens. It was great. I appreciate it. He was professional.American Home Shield is a good company. I'll call and renew the policy, and pay it then. Let them take it out every month out of my account.