American Home Shield Reviews

Most of the time AHS is good. But they were really horrible to us when it came to our refrigerator being fixed because they kept having someone come out. The tech wouldn't fix it because when he comes out, it works. We told them every time that it works intermittently, and we don't know why. We talked to another refrigerator person who said it sounds like we know what we're talking about because if something works and then doesn't work, it's usually some loose connection. We paid $100 but we never got a text. The techs came out twice and one time, they came out and the refrigerator worked, so they just walked away. The tech was really rude to my husband and he wouldn't even leave a receipt saying he was out. That was very upsetting.

The contractor checked my AC unit. They said that the air needed to be replaced, and then they came with the pricing to fix it or to replace it. They never told me that they could fix it, but I found out that it could be fixed. I went with a replacement part. The house is hot so I tried to find out myself what was the next step. I called the contractor and they said that the actual decision has to come from Home Shield. I called Home Shield and they said they were gonna send me a quote. As soon as they sent me the quote, I made a payment, and I sent the payment.

American Home Shield’s website is very good. It’s awesome. The AC was not cooling at all and the techs changed the thermostat. The service was done in a timely manner. It's a rental property and the renter said things are getting cooler.

The air conditioner wasn't cooling right and causing a drain clog. It took less than a week for the technician to come out. But it's the third time we've called on it. The technicians were pretty pleasant, but it was more of a Band-Aid. This third time was a charm. It'd be ideal if the consumer had the ability to pick and choose what contractor they use.

The service has been good. I don't have to worry about trying to find somebody last minute. I do the claim submission online and it rolls through. They usually get a tech out within 48 hours and usually, the problem is resolved the first time they come out.

I had American Home Shield send somebody out to take a look at some electrical issue we were having in our basement. A couple of the outlets weren't working. I explained what was going on. It took five minutes, and the tech figured out right away what was going on. And as it turned out, it had nothing to do with an issue, it was more of flipping a switch.

The contractor came out to fix my heat pump for the 20th time. The same company, C&R Plumbing comes out every year because they can't fix it and they just rig it up 'til the next time. When I made the claim, I told AHS not to send them out but they said it was the only company they had. That's a lie because I fussed about it last year, they sent a guy named Bob. I've had nothing but trouble with American Home Shield doing what they're supposed to be doing.

I had my electrical work done by American Home Shield and that was fine. I did this claim online. When I was looking for a phone number for them, the one that I found wasn't working and it sent me to a different company. That aside, the electrical issue was fixed in 20 minutes. When I talked with American Home Shield about my ductwork, that was not a good experience. When I asked them to send a different contractor out here for a second opinion, they refused to do it. They took the tech guy's word that came here. I canceled the warranty and I would tell others to find someone else.

Service has been really good. I had a claim for a leaking water heater and the tech repaired it. Having the warranty saved me time on trying to find somebody.

We have a house that's 2,750 square feet, and put two air conditioning units in when they built it. One runs the bedrooms, and the other runs the living room, basement, kitchen and my office. The back air condition unit for the bedrooms went out and just blew hot air. So, I called American Home Shield and scheduled an appointment, and looked back through my emails that I had received from AHS and I said, "I wonder if I can still get my tune-up on the AC unit for the second one." And they said I could still do that. I had to pay the other $100 for that.

The only thing I'm upset about is that they had told me the warranty would cover all of my things, including if I had a computer that had a problem. The other day when I went to create an account, the rep said that's not true. But I'm still not dissatisfied with AHS. Most of the time, my experience with the techs has been good except for one time when they said they came but they never did. I'm still waiting to get refunded for that, because they never showed up and nobody has contacted me about that either. The rep said she put a claim in but that was not the truth. Other than that, customer service is very quick and AHS gets a contractor out really fast.

My dryer was not heating and the timer wasn't working. The techs were able to come out that Friday after the Wednesday I put the claim in. He told me what was wrong and we were good. AHS is worth it.

I had a claim for my faucet. It took the techs a whole weekend to get here. That was a bit annoying 'cause my kitchen was flooding. We purchased a new faucet instead of it being covered through AHS. 'Cause it'd take us 7 to 10 days to get one. The technician installed it. He was great. If AHS could get stuff that's needed faster, that would be a great thing. Other than that, it's great to go through Home Shield than having to fork out hundreds of dollars up front.

There was something wrong with my air conditioner. It wasn't turned on right. I requested a service on American Home Shield's website and they contacted me within 24 hours. They put me in contact with Rentz Residential. They called me the next day. They came and had the issue resolved within two days. Based off what symptoms I told them, they had it diagnosed before they even got there. And the guy just did a short test to confirm that was what it was and he fixed the parts very quickly. AHS has excellent service. Use them.

I tried to get ahold of American Home Shield's customer service rep the other day when I did the report and it said it was an hour wait on the phone. This has been the first time there was a real problem. AHS could get better contractors. Out of the three contractors, two of them seem very good, and the other one has a terrible rating, which is Consolidated Heating & Air, who didn't even bother calling us. I had to get ahold of them after three days. We were not very happy with them and they only had a 3-star rating. My wife got a call yesterday afternoon from Same Day Air who are the ones who said, "We're sending it back because we can't get to it for two weeks." And now, my AHS home page says they are still assigned. But we don't even have anybody who knows they're assigned to do this. Also, AHS needs more customer service people just so you could talk to one. We were paying $35 a month when we first started, and now, it's 70.

My first year with AHS was awesome but this past year has been horrendous as soon as I renewed. Their deductible has gone up from 75 to 85 without any notification and that wasn't what I agreed to. I agreed to the same terms as the first one. I also couldn't get ahold of anybody ever. I've spent an hour on the phone every time I call and speak to somebody from India n a voice message deal. They read off the screen and they said they could help me, that they'd have to escalate it, but then no one ever called back. I've told them to call me back four times.

Things have been good. I tried somebody else and they weren't as thorough as American Home Shield, so I came back to them. Recently, my air conditioning didn't keep the place cool. The technician was very knowledgeable. The service call was on a Wednesday or Thursday. And AHS said that the technician would get back to me within 24 hours. They did. But what they did is on Friday, they called and just left a message and said, “Your appointment was scheduled for Monday. Somebody would call you on Sunday for a time.” But they didn't even say that. They just said, “Your appointment was on Monday.” So, I called them back and said, “Somebody just scheduled the appointment for Monday. They didn't call me. They didn't do anything. They didn't give me a time.” And they said, “We booked the appointment. And then we'll call you. The technician will call you the day before to set up a time.”

My pool was losing water every time I would use the pool pump. I rapidly received a return call from the pool company and I explained what I was experiencing. I also told him I had an issue that wouldn't be covered that I'd like to see a bid on. They made arrangements to come out and make the assessment of what was going on. They had to get a part and come back out. But they got it in before the holiday which was phenomenal. I've never had a problem with American Home Shield. They're very simple.

The capacitor on the AC unit went out. I called for a service on Thursday and the techs came out on Monday. They fixed it in five minutes. I've used AHS several times and with little to no hesitation, they've always been able to fix the problem.

For the most part, service has been good and AHS was efficient. This last time, though American Home Shield was fine, the communication with their contractor A&E was terrible. There was nobody I could talk to. They ordered parts on a Monday, and the appointment was set for Friday. By Thursday, I hadn't received any parts. was trying to call them and say, "Do you still need to come out?" I didn't wanna lose the appointment because I want the washer fixed. But there's no way to contact the contractor. You either accept the appointment or you cancel it. This went on for days. There were text messages and an email now and then, but not a human being. Eventually, they couldn't fix the washer so AHS gave a $500 credit. It doesn't cover the whole thing, but it's better than nothing.

The people that AHS sends out are insured, honest, and reliable. But I pay them every month, then when I called for a service, it cost $75 and I didn't like that. I called them on a Friday because I was having an air conditioning issue where my house wasn't cooling evenly. They sent a person out to work on it on Monday and he fixed it. He went up in the attic and rerouted the flume. Then, I was having some vibration in the air conditioning system, so he went out to the compressor and tightened some things. He also put some wedge Styrofoam in some areas so it wouldn't vibrate and he tightened some things in the unit in the attic. Since then, the AC has been working great.

My experience with American Home Shield has been good. When our roof was leaking, I looked at AHS and called them. They sent somebody. My experience with that guy too was very good. He came, looked at it, fixed it. We requested the ducts to be worked on a few months ago. Somebody came. He said there was a misunderstanding about what they cover and don't cover. We explained what we wanted. The guy said, "AHS doesn't cover this. But since I'm here, let me look at what you guys really need." Because we thought we needed to clean the ducts. The guy went up, looked at it and told us, "Your ducts are clean." I've seen situations where that kind of contractor would come by and say, "You have to do this." The guy said, "You don't need to waste money on hiring somebody to come and clean it for you."

I had a problem with the sewer line and I didn't have any ability to use any bathrooms. When I made a claim, AHS was unresponsive. Three days later, I was still trying to get ahold of the plumber. They finally reassigned someone but in the meantime, I had to hire my own plumber to come. I called around and found someone that came out the same day to help to at least alleviate the problem to where they at least restored services again.

My AC was blowing, but it wasn't hot or cold. We submitted the request to American Home Shield on a Friday. And the contractor came out Monday. They did whatever they did with the machine. Now we have cold air. Sometimes it takes a little longer than what we would’ve liked for the repairs. Also, sometimes the repairs would be a lot more costly had we not just had to pay the deductible. And it just makes it more affordable to fix things. It has been worth it. I recommend AHS to everyone.

My Kenmore dishwasher needed to be recycled and to have some buttons pushed that I didn't know about. Not long after I submitted my claim with AHS, the tech came out and he was amazing. He was very nice, and he knew exactly what he was doing and what buttons to push. He was a very nice gentleman and because he was so new to this country, he had a place on his cellphone that I talked to and his phone translated it to his language. He understood some of what I said but just to back it up and verify it, he used his translating phone, which I found fascinating.

We had two pipes that were leaking. The techs fixed them on the spot. So far, the claim submission process has been good. All I've been charged for is the service fee, which is $125. And I have a card on file, so they've just deducted it from that. Working with AHS is an effortless experience.

American Home Shield has been treating me good. My most recent claim was for my pool pump that had froze. I called them like I normally do and it was covered under our contract. Flawless Pool Service came out and the tech was really knowledgeable. He submitted a claim and then I got a message from American Home Shield. In California, they're not allowed to put in single speed pool pumps anymore so I had to pay $700. But other than that, I haven't had to pay anything other than my service fee. I've had my microwave replaced and they gave me a option which microwave I wanted to put in, which just cost me an extra $120. They also replaced my dishwasher when it went out and they allowed me to pick whatever one I want. That didn't cost me any extra.

American Home Shield has been a pretty good service when I need it.

I sent in a claim for my AC unit. When the contractor came, they diagnosed and checked everything, and realized that it was the breaker. They were very professional and helpful. American Home Shield gives me peace of mind. Knowing that the most any major repair is gonna cost me is 100 bucks is really nice. Whenever I got calls from the actual vendor, it's always been great.

We had a plumbing issue with our septic lift pump behind our house that pumps the sewage to the street. American Home Shield called one guy. He came and left, and never came back. I called American Home Shield again, and they sent a second plumber out the next day. They resolved the problem. But it was a mess for about a week and a half. We've had American Home Shield for about six years and the premium keeps going up, up, up. It has more than doubled in price from when my wife and I bought the house. But their service has improved. There was a time when we first had it, I would be on the phone for 45 minutes before somebody can take my call. Now, customer service has improved. So, that's a good thing. But sometimes when I call in to get a service, I cannot understand 90% of what the person is saying. They're foreigners. They're always friendly and they want to help, but I have a hard time understanding them.

I'm really upset with American Home Shield. I've been trying to get my oven fixed. It's leaking gas and I haven't had an oven since May. I have put in all kinds of requests and they've been sending people out. But it's not getting fixed. The first repair person told AHS that it was not repairable and they should get a new stove. But, they started ordering parts. They sent a specialist and for him to get the parts, it took three weeks. He repaired it but when I used the oven for the 4th of July, it was still seeping out gas.

I wanted the pressurized tank that was over the heater switched out to a bigger tank. So, I bought a 5-gallon, which I wanted to have that placed in there because there was only a 2-gallon in there. I didn't wanna take another chance on my pressurized tank leaking like it did prior. So, I wanted American Home Shield to replace it. I called them up and they have their automated system. So, it pretty much walks everything through and sets up everything until the company itself calls out. The contractor and the service were very satisfactory.

The pilot light wasn't coming on. I called it in and it was quick and easy to get through American Home Shield. The tech was very professional. He took care of what he needed to take care of and explained what went wrong in that. It's been working since. Overall, American Home Shield is excellent. Anything that comes up in the house you could just call them, and they'll take care of it.

There have been times when American Home Shield did not cover something and they've gone back to the contract and said, “No, this isn't.” I also looked at the contract and they were right. With the exception of when it's a holiday, American Home Shield have always come through in a pinch. I've been very pleased. When I had a sink stoppage in the kitchen, I did the claims process online and then Chase from Patriot Plumbing came out. I've used Patriot Plumbing before. They're the guys that normally come out when I screw something up.

Sometimes American Home Shield is really good, and then sometimes they're difficult to deal with. But the process on all occasions is very slow. In 2019, I had a leaky water agent and Home Shield replaced it. It was done pretty quick. But then recently, it leaked, and it was still under warranty. Home Shield wasn't too helpful in the whole process. With what I paid them to do, I could have done it myself and pretty much did a lot of it myself. But Plymwr Plumbing was very receptive. They had to change it out. The additional costs were out of my pocket, which I found out later that it was something that I wasn’t supposed to pay. But both of the technicians were great. Jimmy did the assessment and then Matt fixed it. Matt explained everything to me and helped out a lot. So I didn't have any problems with the plumbing company. But it was the going back and forth with American Home Shield. We called them six times to get it all sorted out.

The air condition at the second floor of the house wasn't working. It was just blowing hot air. I couldn't get through American Home Shield. But both the website and their response were good this time. However, AHS should let us pick our vendors. The contractor called me. And it was done within two days. They diagnosed the unit. But they couldn't find anything wrong with it. It took 15 minutes. Once we restarted the system again, it stopped a couple of days later. It blew cold air. But it stopped blowing hot air. It's weather related at this point. If it reoccurs, I would call the contractor back out again.

The master bath was not draining and the toilet seat had a leak in it. I sent in a claim and the contractor came out the next day. They were able to schedule with one of my kids to meet them out there. She mentioned that the tech kept telling her what he was doing. Everything was good. My only exception is the individual forgot to put the drain cover back in the master shower. But it was nothing more than putting a couple of screws. So I took care of it myself. It wasn't a big deal.

The last person that was sent here by American Home Shield was wonderful. It was an air conditioning claim and he checked it and did everything he could from the inside. He looked at the filters and everything was good. But we had one incident that wasn't good. The guy that came did a lousy job and we still had to pay. AHS should have reimbursed us or put it down for a free job but they didn't give us anything. It was difficult dealing with them that way. Other than that, we're happy with them. They've been okay.

I've had American Home Shield for a long time. I used to have three policies. I own two rental properties that I had American Home Shield on but I've since sold those two. Their service has been good. The air kept triggering the circuit breaker and then it stopped working. I called on a Sunday and submitted the claim through a recording. They told me who was assigned and when the appointment would be. They also told me when the contractor was on their way. The contractor was timely and they fixed the unit.

In the beginning, I had a miscommunication on my plan. I had to upgrade and get a more expensive one for my HVAC system. Other than that, I haven't had any issues. Recently, my dishwasher wasn't draining and the buttons weren't operating properly. I had two different techs and they were both excellent. The first one looked at the dishwasher and cleared the clog. But then my dispenser wasn't working properly. So, he had to order a new one and he said that his office would call within the week to have another tech come. They had the replacement within two days and they were back within a week. The second tech was really friendly and patient. I was three minutes late and he waited for me.

I'm a little bit frustrated because I have a garage door that's still not fixed. Also, I've had a couple of other claims that they fixed temporarily but were never fixed permanently. I'm paying more deductibles and having the contractors come out takes up a lot of my time because I have to keep calling back. I've been thinking if it's really worth it for me or if I could just set this money aside and call somebody and deal with it myself. I would like one-trip resolution unless there's something that has to be ordered and they have to come back.

The water heater was leaking and the tech told he had to replace the unit. But he didn't replace it with the exact same brand. He said American Home Shield would go for the cheapest one. But it's functioning good. I also had a claim that was not a good experience because I thought everything was covered, but I had to spend $500 from my pocket. I'm gonna cancel American Home Shield and I'm going back to Pivotal Home Solution because of too much cost to calling. With Pivotal Home Solutions, they come in and fix the problem for free.

We've been pretty happy with American Home Shield up to this point. We just had an air conditioner replaced and we ended up paying the people that came $5,200. I was a little taken aback by that amount. Also, American Home Shield has contracted with some people that didn't look very professional. Some of them came and looked like they just crawled out of bed. Their clothes were not suitable. It may have been a uniform, but it was shirts out and not clean. Their work was not good quality either. I've let American Shield know about that.

American Home Shield has been pretty nice. I like the warranty. I've been able to use it several times on some items that had broken. So, I really enjoyed it. I had a contractor come out last week and they fixed a leak I had under my sink. But then I noticed yesterday that the leak started back. So, I ended up turning that water off and called American Home Shield. I told them they need to open that claim back up, and they did. They're coming back out tomorrow.

May Heating and Air came out for my air conditioner. They were prompt and very professional. They called right before they came to say, "We have 10 minutes in the area." They weren't able to do anything. But they were able to tell me what the problem was and then they reported back to American Home Shield and the place where they worked for to let them know that this was the work that needed to be done. So it was a good experience.

When the tech came out for the AC, he identified it as being just a little low on Freon. He fixed it. It was a great experience. He was informative about the job. He explained things in layman’s terms. Overall, American Home Shield is great. However, they turn out volume calls to these organizations. So the guy that was supposed to fix our refrigerator never fixed it. It just keeps on doing the same thing. So sometimes the repairmen do shoddy work because there's so many volume calls.

I sent in a claim concerning my AC and heating system. American Home Shield expedited it pretty quickly on both ends. The tech was very knowledgeable. He did his job. It was a great experience.

American Home Shield is still dealing with one of my air conditioners right now. They're trying to go through the approval process because it needs more work. But the claims process is pretty simple. I just go online, put a claim in, and then they will assign a vendor usually right away. But there's one vendor that I don't care for that they use, and I got him this time on the air conditioner. My air conditioner was broken, and it took them about five days. But they told me if I pay them $150, they'll come out earlier. So, I did. I ended up paying $250 because I have to pay a $100 deductible to American Home Shield just to get them to come out earlier.

My oven wasn't working. I went into my account at AHS and submitted a claim to them. I love the site. The tech also texted me and said that he was going to come over and he was on his way. However, the tech couldn't do it right away because it was Samsung and he had to send out for the part. The part came in in my mailbox but it was broken. He saw that and said, "I'm sorry, but I can't fix your oven today 'cause it's broken. I'm gonna send out for another one." In a few days, we got it, and he came back. He put it in and fixed it. AHS is the best. I've been with them for 17 years.

My water heater wasn't working correctly. I called American Home Shield and I talked to a real person. I don't like talking to machines 'cause they can't always answer your questions. The techs figured out the problem very quickly and solved it quickly. I'm happy. AHS was very professional. They took care of everything quickly. I was very pleased with them.

AHS has been a good service. For our recent claim, our garbage disposal wasn't working. There was something that was obstructing it from turning or doing something. They unstuck it. There was some kind of object in there. It works fine now. They were good.

I called the 866 number yesterday morning and was on hold for 40 minutes for them to tell me that that was the wrong number and I needed to call a different number. They gave me another number. I've called the rep twice and he hasn't returned my call yet. They haven't even fixed my air conditioner yet. But the guy that came out was nice. He found something that nobody else had.

Most of the techs that AHS sent have been good. We had one bad air conditioner tech five years ago who didn't know what he was doing. But other than that, everything's been good. I also like being able to do everything online and getting a quick response. I had a recent claim for the central air conditioning. It took three weeks of trial and error, but the tech got it fixed. The tech had excellent communication and quick response.

I made a claim over the online portal of AHS. It was a lot faster and a lot quicker to get a response. I got scheduled for the contractor to come out two days after. But they came out a little bit earlier than they were scheduled. That was great. It was the 4th of July, and the tech went out there, which was great. Because I had my family and we didn't have any air conditioning in the house. South Texas was getting over 100 degrees, so that helped out. The tech from Bertech Heating and Cooling was great, efficient, punctual, fast and very informative. He went outside and checked the outside unit. And walked me through the process and didn't mind that I was there. Everything's back to normal operations. It was a great company to work with. I made one or two claims before, but they weren't as good as this company. AHS has also been good company to work with and I'll continue to use them.

I've been a long-time customer of AHS in different homes. Their service has always been good and top-notch. The only thing that I don't think American Home Shield is appropriate for is a 10-year or younger home. But anything older than that, it's very appropriate. We had a washing machine drain that was plugged. The tech came out and tried to run a snake through it and put some chemicals through it. But it didn't seem to work. He suggested that he'd come back. And this time, it was gonna be $1,000 to use a water pressure machine on it, where he was gonna blow through the line. I asked him, "This is a washing machine line. It's PVC pipe. I don't know if it's gonna handle that." He said, "It will, and it'll solve the problem” for $1,000.

American Home Shield's service has been good. Recently, we've had to have an air conditioner repair and a vent fan repair on our microwave. The claims process is just a matter of making a phone call. Then they assign somebody to us. In one case, it was fixed in 24 hours or less. On the other one, they had to order a part and it took about five days to get fixed. The technicians were good. Having American Home Shield saved us money on some repairs.

The coverage of AHS is great. There's not much that we've come into, like had a problem arise that they haven't covered. It's really easy to get somebody out and they're very prompt to my claims. For my recent AHS claim, our fan was broken on our outside unit. It was very easy to submit a claim. I did it in two minutes. The technician was very professional. He assessed the problem and fixed it. He told me that the reason the fan wasn't working was because the motor was dead. He was going to replace it. He had all the materials prior to coming out. He was able to fix everything on site. Everything is great. It's working properly.

The disposal in the sink was old and it stopped. I called American Home Shield's number, and they referred it to the rooter guy that came out. He came when he said he was gonna come, fixed the issue and cleaned up. I asked him a question or two about things, and he answered them capably. He was a good and pleasant guy. Everything's also working and it's clean and not leaking. This is the first time I've used the warranty, and it didn't pay back all the money I've given American Home Shield, but it was a good example of what could happen.

My parents use American Home Shield, and I've had a few friends who have also used them over the years. So far, my experience has been really good. I haven't paid out of pocket anything, and the technicians are great. They're professional. My only problem is on the weekends ‘cause the call center folks don't give clear information. There's a disconnect between the callers and the weekend folks. My AC unit went out, and when I called in the evening, I told the operator, "I need to see about getting somebody either tonight or early tomorrow." I called twice and both operators just kept saying, "It takes 24 to 40 hours to get somebody and then it won't be on the weekends." When I submitted an online request, a company called me the next day in the morning. The technician who came knew exactly what he needed to do. After I told him what was going on, it took him 10 minutes or less. He was really quick getting it fixed.

AHS offered to get us a new microwave because ours died. But none of the ones that they offered matched, so they sent cash. Now, I can't find a replacement and we have no microwave. Also, sometimes, they send out really shady people. The very first person who had to come out to the house for a heater in our garage said that he couldn't touch it because it was out of code. We ended up paying to have somebody else come out, so it was another 100. Then, the other guy couldn't do anything either. Other than that, we got a toilet and a fan replaced for $1,200 and that's a lot of money. I paid AHS $82 a month and nothing has died in my house. And when they replaced the toilet and fan, it's almost not even worth it. But the techs were nice and the toilet works, though it's much taller than I expected.

We had to have someone come over because we had a kitchen faucet and a tub faucet that were broken. One had to be replaced and the other had to be bypassed to shut off. I have a policy with American Home Shield, and I turned in my claim online on the computer. I entered that I needed someone to come out, then I talked to somebody the next day. She called to confirm that somebody would come out.

I went online and put my issue in, and it gave me a little troubleshooting. I requested for service for a contractor to come out and paid the fee. The repair people reached out the same day, but the service call took 24 hours. The techs were knowledgeable and professional, and they were able to resolve the issue. The last call I had, the gentleman had to come back to resolve the issue, because he had to bring another part, but it was quick. Everything was covered too. American Home Shield is there when I need it. If something major breaks down, I'm able to get it repaired relatively quick, as opposed to having to come out of pocket.

Doing a service request to American Home Shield was an easy process to do online and they called me, set up the appointment, somebody came out and took care of it, and everything was good. There was a couple of different times that somebody had to come out. I had the house rekeyed when I first moved in and there was an AC issue and a water heater issue. On our AC, the issue had to do with some type of safety switch outside. It kept turning off. They had it replaced. It's working great now. The water heater was leaking. They had to replace the pressure valve, and that took 10 minutes. Having American Home Shield is well worth the money.

My sister told me she got American Home Shield for her house, and they've been having it for 20 years. My older sister got it too for 15.5. American Home Shield changed my life. I've had two things that went out already. My air conditioner went out on Saturday night, so I called them Sunday. I stayed in the house one day hot, but it was okay. They came Tuesday, on the 4th of July. I thought they were closed on the 4th, but at about 7:00, I had a text saying that a guy from Air Magic was on his way. When I called my son on my break, he said they were already done. The guy fixed our AC, and he was gone. The AC has been good since.

American Home Shield sent FAS Appliance out recently. I was just getting hot air. I thought the unit just needed service, and it was completely broken. It needed to be completely replaced. I'm still waiting for the replacement unit. They said it will take five to seven days, and then you had the 4th of July in there, so I get that, but this would be the third week that we're waiting. I have a couple of fans going. Then I went to Home Depot and purchased one of those swamp coolers that go in garages because I don't have windows that open. I have big bay windows.

When my air conditioning needed some tune-up, I paid a fee for the service call and it was scheduled immediately for the next two days. I've had two service calls, and with the other one, I had a minor out-of-pocket, which I paid directly to the contractor.

The repair people are good. It was too hot in the house and I thought my AC was going out. The repair people came out and said everything looked okay. It may have just been because of the high heat outside. My AC is working fine. However, I don't like the $100 service fee that I get charged every time I need someone to come out. I was considering not even going back with American Home Shield next year. I'm already paying 600 at the beginning of the year. I don't know why I have to pay $100 each time they send somebody out, then this issue turned out to be nothing. If you use your appliances a lot and you're always constantly with the family, then getting a home warranty is worth it. If it's just you and you don't really use your appliances, then it's probably not worth it.

American Home Shield offers comprehensive coverage that isn't terribly expensive. I've had two different AC compressors replaced in my previous house, and each one was 1,500 versus 8,000. Having a policy with them helps. The customer service reps are helpful, and the techs are speedy and usually take care of the issue with one visit. Recently, I had some pipe leaks. I submitted a request for a repair, then the plumber came out within two days for the initial assessment. It hasn't been completed though. I'm still waiting to hear from American Home Shield on coverage.

The ice maker wasn't working, and American Home Shield sent somebody who fixed it. They were very conscientious and answered every question. They were excellent. The ice maker is working perfectly now.

Right now, I'm really pissed with American Home Shield, but they do respond and they come back if the problem isn't fixed. So, the communication is good. My most recent claim was for my air conditioner. A tech came, I needed Freon and everything was fine, but then, two days later, I'm not cooling down. I put in another claim. They haven't gotten back to me. So, that's why I'm not happy right now. Other than that, having is worth it. You pay the service fee and they keep coming back to fix it and you don't have to pay any more than the 75.

I submitted the work request with American Home Shield online. The contractor called me, made an appointment. They came out the next day, looked at the dryer. They had to order a part, and that took five days. They made another appointment to put the part in. And it's working great. Almost simultaneously, my microwave tripped a breaker for some reason. I made another claim, and this time, I had to remove the microwave. The tech came out, picked it up, brought it back a week later, and that's working as well. The quality of appliances has greatly diminished to what they were when I was younger. They don't last as long. So, AHS gives me the sense of comfort that if something breaks, I could just call them up and get the stuff fixed.

Generally, the service with American Home Shield has been pretty good. Occasionally, they will send somebody that we have felt is not from a very good company. The company has had poor reviews. Then when the workman gets here, they're actually not very good, but that only happened maybe twice over the years. Most of the time, the workmen that they send are pretty good.

It was super easy to navigate the website of AHS. It has my information. I logged in and then I said what my problem was. I went down to plumbing. I said my faucets were leaking. I didn't know that two faucets are one unit, so I said, "It's two faucets," thinking that it was two different problems. I got a call the next day the Fourth of July from whatever plumbing contractor and the tech came out on the 4th and the tech fixed it. The tech was a nice guy. He knocked on the door and I have a security system so I could see who he was.

AHS did well by me several years ago. I owned a home in Delaware and I had American Home Shield. It's a little questionable now. There was some change from the last time we had them. Number one, there's a service charge now. $100 you put down every time you call and request something. Number two, I requested rekeying service and they came out. They said, "You have different kinds of locks, double locks. So, we're gonna have to charge something else." Not only did they get my $100 service fee, but they also charged me $800, to rekey everything. That was not good. Considering changing companies or getting a better explanation of what I should expect on these calls. If my AC is making a lot of noise, I don't see why that couldn't be something that could be covered. What it needs to do? Blow up or stop functioning before somebody comes out and does something?

This is the second time I have done it. The contractors that American Home Shield use are very prompt. My air wasn't cooling. I submitted the claim online on a Saturday and the people came Monday. I don't like calling people because I got to stay on hold. AHS had their website categorized where if it's electrician or plumbing, it's separated and have a lot of things to choose from. And I could just choose from it. So, the website is user-friendly. And the turnaround time is quick. I have done it on a Friday, and people have contacted me the same day. I was shocked because it was a holiday at Tuesday. I didn't think nobody was working, but they came on. And they were there at 12:00.

I like AHS because if anything needs to be repaired or something, I have somewhere to go and I don't have to search for information myself. They're usually really good about letting me know who's coming and what kind of service it would be for. I like being able to have one direct company I can contact. I am very satisfied with their service. They usually have a quick turnaround time and there's a lot of services that they cover that some companies don't always cover.

But American Home Shield is like an insurance policy. You pay for it and hope you never need it, but if you do, you hope that it will cover whatever needs to be done. So, I have it just in case. My refrigerator's switches for the crushed ice and water no longer worked. They wouldn't push in. So, I was stuck with just getting crushed ice and I couldn't get water out. The tech had to order the part, came back and did that in a timely manner.

I just finished submitting a claim with American Home Shield for a garage door torsion spring that broke in half. The contractor fixed it. The tech seemed knowledgeable and quick. When he came, he said it's not covered. I showed him the contract. So, he took a picture of it. And he installed the torsion spring. But after the repairs were done, AHS called me back and told me that it wasn't covered. But I have a contract that they sent me that says it is covered. I said, “I'm not paying $200 out of pocket when the contract clearly states it's covered.” They said the contract they sent me is for the renewal. So I said, "Why would you send me a complete contract if it's for a renewal?" If I knew it wasn't covered, I wouldn't call for a claim. I explained that to the girl, and she said, "That makes sense." They said they would just hold off on the claim until my new policy renews and charge then. So, they made it right.

I submitted a claim with American Home Shield for my air conditioner. The contractor had come out. At first, the company tried to get it replaced, but they just kept fixing a bunch of stuff. It took a while to get it finally complete from beginning to end. They had put something in backwards. But they got the ac back to working cold. Austin Heating & Air had good technicians. There was some communication in the beginning. The receptionist were more the ones with the attitude versus the other guys. They would cancel me as a customer because I was confused. And they said, “You know what? I'm gonna call AHS and just cancel your ticket. And you can go somewhere else.” But I didn't wanna start over. So, I bit my tongue and just apologized if I was in the wrong and tried to move forward. Because I was already a couple of repairs in.

AHS has been helpful with everything. I enjoy that I can talk to somebody without doing everything online. Most recently, the AC was not working properly. K&S Heating and AC came out and the issue was that the Freon in there wasn't enough. It had to be charged with a little more Freon.

I called AHS because the thermostat wasn't working and everything went fine. It turned out that the panel wasn't closed right. I've had other claims for the AC before but we didn't care for the tech they sent out before and they gave me somebody else. Other than that, I like AHS for a lot of other appliances that we use them for and I've never had any problems. I've always had somebody come out right away. I've used them for the washing machine and the guy came out the next day and fixed it.

I've had American Home Shield for a long time. And I would not not recommend them. I never had a bad experience, with the exception of the one-time way back, but they corrected it. And everything is hunky-dory. Recently, my dryer stopped working. So it was either the control module or the belt itself. It wouldn't spin. I open it, light would turn on. I hit the start button, and I could see everything light up. But it wasn't communicating. And I could see the counter countdown too with the time.

My microwave keypad wasn't working. I called the number for American Home Shield, they scheduled someone to come out, and they gave me a date and kept me up to date when the service would be taken care of. The technician came in, he had the parts and got it fixed. American Home Shield does a pretty good job.

The air conditioner broke and I submitted a request online on a Sunday. Then, I got a call on Monday morning from the contractor, Blue Sky, and I talked them into coming out later that day. They did and fixed the problem. The tech got the job done in 30 minutes. We got lucky it was the very first thing he checked and he happened to have the part in his truck. Before, we have had to wait a long time for parts. But given the past three years of supply chain challenges, it's somewhat to be expected.

We just purchased a home in Elkins Park. An older person had it before so the things are really beat-up and outdated. They haven't been maybe serviced. A couple of my friends have American Home Shield and recommended it. We got it. I thought by having the warranty, I can just call up and someone comes out and see about it. I gotta pay and then I'm done. But I don't really understand the warranty. What's the purpose of having the warranty if you have to pay before and you still have to pay when techs come out? A gentleman came out and we had paid $100 beforehand. I figured that was probably what it would cost if I had called somebody out anyway. The gentleman just used a plunger and the tub was unstopped.

We were out of town and my dog sitter shut my door to the hallway, which made my house hot. We thought it was the air conditioner, so we called American Home Shield while we were out of town so it would be fixed when we got home. All I did was fill out the form online and I talked to AHS that afternoon and had the appointment set up for the next day, so it was simple. It ended up being just the doorway was shut, so everything cooled down. But the contractor went ahead and did a service on the ac while they were there because I asked them to.

In the early days when we first subscribed to Home Shield, when we called the 800 number, we got a customer service rep that answered the phone and the service was A+. Now, we have to press buttons for departments and what we're wanting to do. Then, when we do get a customer service rep, they seem to want to do a good job and work hard at it and they're very nice people, but oftentimes, I have a hard time understanding what they're trying to say. That gets to be a problem.

I've had American Home Shield now for eight years. I had them at another house I had 13 years ago, and I had another company and it was just like pulling teeth to get something happening. Somebody told us about AHS and we got them and, sure enough, they were great. I probably spent more money per month than what I get out of it, but if something really big ever happened, it would be good to have. I've never had a problem other than with the vendors they use. I have had to deal with having trouble getting them to do a service at a certain time, but that's really not American Home Shield's problem. I recommend them. I've even sent people to them.

We've been with American Home Shield for some years. AHS has been our best bet. My wife knows that I’m not a tinkerer. AHS has put in hot water heater, air condition, microwave, dishwasher, and oven. Recently, my washing machine bounced around. Something in the tub was wrong. I liked the tech. He was quick and knew something was wrong with an appliance. I told him what was wrong. He has already got from American Home Shield what he needed to look at. He came. He told me what was wrong. He fixed it, and left. And if he didn't have the parts, he would submit what he needed to do, and came back and did it. He didn't waste time with a lot of conversation.

My air conditioner broke on me. I called American Home Shield up, and they got MaxAir out for me. They were able to diagnose it. The turnaround time took a little longer than expected because they had to order a compressor. It took a couple of weeks. Overall, the experience went pretty smoothly. The technician did a great job. I just didn't realize I was gonna have to pay for Freon. I ended up paying about $1,500 for it.

Anything I've ever submitted to American Home Shield, they've instantly addressed it. The company that they send the request to instantly contacts me. Advanced Cooling and Heating recently came out. It took just exactly one day for them to come out. AHS did email me the name of the company, the telephone number, their address, and all of that information. They said that they would be contacting me within 24 hours, and it did happen. The tech was very professional, instantly found the problem, and solved it in less than 30 minutes. He had to replace a part that was on the actual system in the backyard. Then he also handed me the part that he did replace. Instantly, it gave me cold air. Overall, I like American Home Shield's promptness, and the fact that it's one price that I have to pay to get anything fixed. I love it. I can't live without them. They're outstanding.

I filed a claim before where I said three times that it was for the dishwasher but the rep turned in washing machine. But with my recent claim for the ceiling fan, the rep's English was a lot better and we could communicate. Also, I've only had one bad experience with AHS contractors when one plumbing company sent out two idiots. Other than that, when something breaks and their contractor can't fix it, I cash out.

The air conditioning unit that was in the crawl space of our home was leaking, which caused a little bit of standing water. The air conditioning continued to work but it created a foul odor within our home. Airforce Heating came out and the tech was very friendly and patient. He explained everything very well. We were leaving for vacation the day he came out and he was able to get everything done and didn't need our help as much, which was good because we had a lot going on. When he was done, he explained what went on.

Our most recent claim with AHS was our air conditioner. It was not working properly. Our temperature gauge was going up and our house was getting hot. Their customer service was good. They were very helpful. It was not very long after they had assigned it to the people to come fix it. The tech diagnosed it quickly and he had it fixed that day. We haven't had anything but good experience with AHS and we’ve been pleased with our home warranty.

My sister has been with AHS for years. She said, "Girl, it's worth it. Anything happens, they come and take care of your appliances." And that's exactly what they did. I had work done on the dryer and my pool. For the dryer, the tech got out within a week. For the pool, it was two weeks. But they took care of both problems. The techs were very personable and detailed. They were in and out. They got it done. For the dryer, it was the belt that slipped off. They also replaced a part of the pool and put a new motor on the pool.

I've put in a few work orders with AHS. One was for my well. It was the filter that comes to my house and it went out. The techs got here and said they didn't work on that. They didn't refund me my money. It would have been better if it was more clear when you put an online work order in for what you need to have worked on. That made me mad that I just threw $75 away and waited for them to come out here and fix it but didn't fix it. I went around and around, trying to get the 75 back. I ended up calling my bank and disputing it ‘cause they didn't wanna give it to me. One time, I also had a toilet leak. A guy came out here to fix a leaky toilet. He looked at it for five minutes and left, said he fixed it. But he didn't fix it. Had a recall to another order. I didn't realize it was still leaking at the time too.

The technicians who come out through American Home Shield are very professional. Most recently, they came to look at the air conditioner. Some condensation was collecting, and the technician came out to just find out why. He figured it out within half an hour. All he had to do is unclear a tube that was clogged up.

I contacted American Home Shield and I told them, “Okay. I'm worried, ‘cause I just bought a house on April the 21st, and my appliances, some are having issues and whatnot.” I did tell them the HVAC is one of my biggest issues. They got me into getting the platinum plan, which is the topmost one. They told me, “No, no, no. With this plan, we can have your HVAC system checked. It's a free tune-up and whatnot. As soon as it's June the 8th, go ahead and call us back. We can make your appointment.” They told me that twice through the phone which was recorded. When I called on June the 8th, they tried to tell me, “Oh, no. We no longer have that service and blah, blah, blah. It's only certain months.” So, I made it a big deal. I tried to get them to review the phone calls. They said they would call me back. They never did.

I'm satisfied with AHS. I like the security knowing that they can get things done rapidly at a low cost to the individual. The AHS reps have all been good. They handle business quickly. I had some plumbing issues recently. The tech came out the next day.

Submitting a claim with AHS was really easy. I just went online. They let me know who they were sending out or sending my contact information to. I gave them a call and they set up an appointment. It was one of the hottest days of the year and my air conditioner went out. 7th Element came out and repaired it in 10 minutes. It was a holiday weekend, so it took the tech a day to get out here, but it was understandable. The tech was really good, professional and seemed to know exactly what was going on. After he did the work, he hosed down the air conditioner, made sure there wasn't any dirt and dust build-up, and made sure everything was running correctly. Then he was on his way. It's been a really good response with AHS, even from the contractors that come out.

For my recent claim with AHS, our refrigerator broke. The techs had to repair the fan. Everything was good. AHS took care of us, said what they were gonna do and they did it.

The temperature kept climbing. We eventually decided that the AC definitely was not working. It turned out that the AC did need to have a part replaced on it. I reached out to American Home Shield by phone. They have a pretty long hold time but I did call after 11 PM, so I was happy to get ahold of someone. As far as the turnaround time, it was a holiday weekend because it was around the 4th. I called on Saturday night and someone came out first thing on Monday morning. That was about as good as expected. The tech was here for less than 45 minutes. He walked us through it and even gave us some tips on maintenance. He was great. The AC has been working great. Overall, AHS works out great for us because we are first time home buyers. We do not have a lot of savings. So, it comes in handy when you don't have a lot of out-of-pocket money to make repairs.

A plumber from Pristine Plumbing came out because I had a leak under the sink, and he just said, "Well, all I have to do is tighten it." Yesterday, I saw water again, so I panicked and I called American Home Shield and they were on it. They got the plumbing company, and the plumbing company called me right back and made an appointment. I'm very happy with American Home Shield.

The last contractor that American Home Shield sent out solved our problem. We thought we had low water pressure, but in reality, all we needed was a filter changed down in my basement where the water softener was. We had the filters but I couldn't get the casing off that holds the water filter. They got it off, put in one of the new filters, and we ran the water. It ran brown for a minute. After that, there was no more low water pressure. I couldn't get the housing off that holds the filter on there, but they were able to get it off. My wife said that she enjoyed talking to the techs, and she said that they were some of the nicest guys she ever met. She's happy with the water pressure. We used to cut the water on, and you flush the toilet, and the water stops in the sink. It's not like that anymore.

We had somebody out here a week ago for the dishwasher. He took care of it and everything was great. We requested American Home Shield for the same tech because he's really good. I've been with AHS for years and years, and I feel pretty comfortable that if anything goes wrong, I can just give them a call and they'll send somebody out to get it taken care of.

I needed the seal that goes around the refrigerator replaced because one of the magnets on the refrigerator side slid out. They crack and get old after a while so it wasn't sealing the refrigerator properly. I called American Home Shield and they had a tech reach out to me. Instead of him coming by, I told him I just needed the new parts ordered and sent him the part number in a text. He replied back and said the parts were ordered. Waiting for the part took about two weeks.

I had an HVAC unit on the main floor and another one on the upstairs floor. They weren't working right because my house got up to 80 degrees and above 80 degrees inside. I’ve called American Home Shield in the past because I'm 76 years old and I wanna make sure I do it right. But I filled out the form online this time and it was a Sunday evening. It wasn't in the middle of a business day and the next day, I thought I might have to call them up because nobody has called me yet. And presto, I got a phone call. The contractor said they could come out that day and check my HVAC. It's in Atlanta and it's been very hot for us, especially for somebody my age. They came out and were spectacular. This was the nicest company.

Any time you talk to somebody on the phone, it's from a foreign country somewhere in Asia. And I've noticed when American Home Shield made a mistake and charged me a service fee, they have no way of refunding the service fee. So you have to fight for it. They say there are no refunds. I have a policy for my mom and for myself, and the price on my policy after the first year had a $30 price increase, which I wasn't too happy about. I threatened to cancel and they gave me a credit of 75 bucks towards the next bill, which will cover the increase. AHS is definitely not my favorite. I had Old Republic and they were a lot better.

The capacitor and the contactor were going out and the techs replaced it. They were good. I've been totally pleased with American Home Shield. When something breaks, they come out and fix it. I like to call when I submit claims because when somebody good comes to my house, I like to keep them coming.

A gentleman came and fixed our microwave. He did it on the spot. He had the equipment and knew exactly what was wrong. It was very smooth. I like that American Home Shield has local and reputable repairmen. I like that the repairmen know what they're doing. When they fix something, it gets fixed. They're very timely too. It's been overall a positive experience.

I had plumbing requests for the toilet and for the garbage disposal that was leaking. They sent something to track the contractor, Dave & Sons Plumbing, and the tech called me to ask if we could take them coming at 9:00 in the morning. They came the next morning and the tech gave some insight about what went on. He was knowledgeable and he seemed friendly. He fixed the toilet and the garbage disposal but there was a pipe behind the garbage disposal that started leaking, which we didn't know about until later. I called AHS at 10 o'clock on a Friday and the rep said that I should call him back in 30 minutes if he didn't call back. But according to the text message I received, they don't do weekends or holiday weekends and it was over the 4th of July weekend. Then, they called and asked if the tech could come that Monday, July 3rd.

I called American Home Shield to file a claim and the customer service was good. I told them what was going on and they listened to me and took care of me very well. What I like is the number of hours it took them to respond. I was expecting three days but the contractor came less than 24 hours after I filed my claim. JJ's Fire and Ice's tech asked me questions about what was happening. He diagnosed the issue and said there were broken parts. He told me that he was gonna get the parts that he needed and came back and fixed the unit. I plan to be with the American Home Shield for 60 more years.

This company is a scam! They will find any excuse to wiggle out of covering more expensive items. This is why I have paid them over 7 thousand dollars in the past few years and now that my refrigerator stopped working, they refuse to replace it because it cannot be serviced. Their excuse was that I had dust in the back and unplugged the water line to the freezer. Customer service is hard to understand as they over overseas and some are condensation. I would give ZERO instead of a 1 star. The good reviews, must be fake.

I've had a policy for two years and I've never been helped. The most recent claim I had was when the whole power went out in the garage without any breakers being blown. My wife was sweeping the mudroom in my house and my garage is attached to my house. She used an outlet that's in the garage to plug the vacuum into and all the power to my garage went out. The company that came out let me know that they have to do something and that they would submit the work order. The tech was a very friendly guy. But my claim was denied. Every time that I've needed something, it's either not covered or nothing is done. It's $60 a month and it's a waste of money. I already have a company coming out today that's local to me, which is another thing too, ‘cause I live in Niles, Michigan. Every time AHS sends someone to me, it's from Kalamazoo or Grand Rapids. So, the wait times suck. And I have to correspond with that too. The customer service is top-notch, though.

It was 80 degrees in our home but the unit was never shut off. It was reading weird and it wasn't cooling effectively. I called AHS's office and the fellow from Continental Heating and Air Conditioning, Alex, showed up in the afternoon. He was the best service call we've ever had. He fixed our AC and I watched him, talked to him, and learned a lot about the system. He pointed out that there were some pipes that the previous contractor should have tightened more. He put a capacitor in the unit and charged me $235 for a chemical rinse where he took the top of the unit off, rinsed inside and outside, and dirt came through it.

The refrigerator was not cooling enough. I went on the AHS.com website and put in a request. It was easy and they assigned ACT Appliance Repair. The tech pulled out the panels and cleaned the big of chunk of ice in the back of the refrigerator. I'm a Realtor and I always suggest others to use AHS. They respond to you and they cover a lot of things.

I was without AHS for about a year and a half around 2019 because the service became so poor. There was a delay in getting an agency out when I made calls to them and they didn't have any company that was closer to service me. Also, the coverage was not what it said it would be. On the last repair they did, I had to spend about $800 out of pocket. It was a hot water heater issue and I could have got it done cheaper not going through the warranty company. The straw that broke the camel's back was when I had a service and they needed to reimburse me, which took them every bit of six months. They said that they would reimburse me within 30 days but I had to contact them 10 times and I was getting the runaround. Then, we were fully into COVID and I couldn't get a person on the phone.

My air conditioning unit would reach the desired temperature but it would not stop. We knew something was wrong so I filed a claim with American Home Shield. They told me that SNG would be calling me to schedule and it took quite some time for SNG to come out but they came out when they said they would. They called when they were on their way and they were very down to earth. They explained everything and said they would have to order a part so we would have to wait some more. We were disappointed but I like the fact that AHS offered us money back if we bought a unit. We bought a unit that we could use in the bedroom and AHS would reimburse a part of that. Also, the part has come in and SNG would come out on Friday to install it.

I have a friend that had American Home Shield and I liked the way that they serviced. I call them and they just ask what the problem is and send somebody out right away. I don't have to wait for a week or two. Recently, one of the electrical plugs in my house was out. When I requested for service, American Home Shield called me right back and assigned City First Electric to my home. They came out that same day within a few hours and fixed the problem. I was very pleased. The tech was very nice. He showed me what the problem was and told me how to fix it if it happened again.

When my heat and air went down, I made a phone call, and the claims process was simple. AirTech Heating & Cooling came out and they were very knowledgeable. They said that the compressor was bad, and they fixed it all in one trip. I have air conditioning now. They know what they're doing. They've been to my house before as well.

The contractors have been great, except for Astros. American Home Shield should take them off their list. The first time that I scheduled with them, they were unprofessional and stopped answering the phone while I was trying to confirm the appointment. I didn't like them, but American Home Shield sent them out anyway after I told them I didn't want them to come out. Astros did fine when they came, but my issue with them was when they sent out the two technicians. One of them kept on talking to my mother about needing a new water heater and sending me a quote. He was there for a water valve, and I feel like he sabotaged my water heater, ‘cause the very next day, I had a gas leak out of nowhere.

When I bought a home warranty, I thought, “I don't know how legit this is or what the coverage is really gonna be.” I paid $100 for my deductible, and I was so excited that American Home Shield came out. They replaced my water heater and everything was done ASAP, so I was very happy with the service. The repair company came out next day, and they did my install. They were efficient, and everything worked out perfect.

For the most part, the repair people have been good. They do their job, but there has been a couple of times when my experience was really bad. I had almost three months of ugliness with the refrigerator a few years ago. I recently had a garbage disposal that started leaking. I checked everything out and the unit was bad. It was leaking from the bottom, nowhere in the pipes or the plumbing stuff. I called in on Friday and the repair people were there on Monday. They replaced the unit. I went through dialogue with them, and I was really waiting for them to come out and say, "Yep, okay, I'll put the request in and we'll get back to you." This is one of the first times they came out with the parts they needed. With American Home Shield, I can get what gets broken fixed. However, people should make sure that they're getting the correct policy that they thought they purchased.

I've had to make two claims, and one of them was okay. I had an air conditioning unit that gave out, and American Home Shield got someone out the very next day. We're in Texas, so timeliness really matters. It ended up just being a power line issue though. The other item that I raised was quite a different experience, but it was with the contractor that American Home Shield contracted the work out to. We had a broken dishwasher, and it took a month for them just to get parts to repair. They ordered parts and pushed the first appointment by a week, then they got here and it wasn't the right part. They didn't even know what the problem was. They had to do another week, and they didn't get all the parts they needed, then it was another week. It just kept going on and on.

It's necessary to have American Home Shield. My mom and I had that discussion recently because I had a family member who had issues with their refrigerator. I was telling her if they had a home warranty, the situation would have been fixed right away. My AC wasn't blowing out cool air, and all in all, the issue was resolved in 15 minutes when the repair people came.

My experience with American Home Shield has always been positive. I pay them money every month, and having the home warranty helps when I have an issue. I call them up and no questions asked, they come and take care of my problem for me. That's what I like. It makes me happy. The repair people are professional and they usually do what they have to to make sure the problem is taken care of. I've been really pleased with everything. I did a request for an electrical outlet that was out. I did it Saturday and the guy called me on Sunday to schedule the appointment. That was good. Also, they were there bright and early Monday morning, took care of the problem, and in about 10 minutes, it was done.

I'm in love with American Home Shield, including the convenience of not having to find people to come out, the discounts that come with it and the customer service. It's been flawless. I haven't had any issues with any of the vendors as well. I recently put a work order in for service, and immediately, AHS set everything up. The company confirmed everything and came out when they said they would. The techs were very professional and clean. They got everything situated, and there was no hassle. It was a nice, smooth transaction. The claims process was straight to the point and easy to maneuver around. I love it.

I called AHS and talked to a representative. I told them I needed to make a service request for my AC unit that wasn't blowing cold air. The rep did it then told me who the company was that was gonna come out. They ended up calling me Monday and came out Monday. It didn't take the repairman no time before he figured out what was wrong with it. There are things that are changing over the years though. When I first was referred to AHS, they covered a lot more, like roofs. I had a sump pump that went out and it was covered. Then the sump pump went out. I called and they said they no longer deal with sump pumps. They're still a great company but once the policy changes, I wish they would inform the customers and send something out stating what’s no longer covered.

The plumber had to come back for the water that wouldn't shut off in my bathroom. He told me what I had to do. Once I did that, I called back and let them know that I had taken care of it then he came back out. He was very professional and he did the job.

Recently, the AC wasn't cooling. The unit outside wasn't turning on. A repairman came, popped it open, pulled one part off and put the new part on. It started right up and started cooling immediately. It was great. He was very busy but said, "I know it's a holiday weekend and most people don't work on weekends. But I don't mind because this is my busy time. I'm happy to be working." This time around, the response time was excellent. The last time I had a problem, it took a couple days for things to get going.

I've been with American Home Shield for years, so I'm happy with them. They always do things in a timely manner.

We had our AC cleaned and the service people said there was a leak. We wanted another person to look at it and had American Home Shield send someone. The service is simple, and the tech was really good and professional. He took care of what I thought was the problem, told us he didn't find anything and explained it really well.

I filed a claim for my garage door that didn't work. There were some automated emails and texts about who to expect a call from which is important in these days when there are so many phone calls of places I don't expect. Those are important parts about establishing communications with a vendor that gets assigned. The repairman was a very friendly fellow. He showed me what was going on and how to help that not to happen again. He took a look at what was going on and assessed the situation. He filled out his paperwork. The sensor problem I was having was apparently more sensitive than what I understood. He was non-judgmental. I went into lots of details, and he was very kind with that and answered all my questions. When old systems which don't run the most efficiently go bad, it hurts to replace them, but American Home Shield goes ahead and replaces them.

I had a really slow drain in my bathroom sink for the last year and it was beyond what I could do using over-the-counter products. I needed a plumber to come out, give an assessment and perform a service, so I called American Home Shield. The customer service experience was easy, and someone was out immediately. This particular instance was pleasant, but I've also had unpleasant experiences with American Home Shield. I had some electrical work that needed to be done and the electrician gave a recommendation. However, American Home Shield didn't want to fulfill the recommendation and said that if I wanted to pay another deductible, they'd send out another electrician to get an opinion. If a professional is giving a recommendation, they should err on the side of that professional and cover the claim.

We had a hot water heater replaced. That one went well. On another claim, American Home Shield sent a vendor to my house who told me the HVAC had to be replaced. Then I got an email from American Home Shield to pay $2,550. I hit the accept button and that went through. Apparently, they needed a second opinion. A repairman came and said the same thing, that the whole system is shot. Then I get another email from the American Home Shield saying I owe $480. By that point, I was confused. Why was there such a difference between $2,550 and $480?

Each month, American Home Shield would charge me. I was gonna cancel because I have been with them for three years and never used the service. Then when I wanted to use the service, they said there was another $125 that I had to pay. The lady called me back and a contractor came out. What was wrong with my refrigerator was that my icemaker wasn't making ice. It was popping. It was also leaking water. The guy said he fixed the leaking water part. But he said I needed a filter and that I have to go out and buy my own filter. If they come in there to fix it, they should be able to supply the filter too. I am gonna have to order the filter and screw it in myself. That's 60 something dollars. He also didn't speak good English. He was trying to understand me and I was trying to understand him. For a minute, it was a mess. But the service was good. When he did, it wasn't long.

American Home Shield has been good. I had to get a new dishwasher. I had to pay out of pocket because I upgraded the replacement so it wasn't all covered.

The gas company said I had a gas leak so they shut off the service to the house. I filed a claim with American Home Shield and they contacted me back almost immediately. They provided me with a different provider at first, which I didn't have a good experience with. I worked with Mega Star before, so I asked for them. They are always great. The repairman came out quickly. He had to go under the house. First, he isolated the inner line from the outer line. He determined there was no leak in the house. Then he went outside and pressurized that line. He determined that the leak was in the yard. However, American Home Shield wouldn't cover it. I'm gonna have to pay $3,700 to have it fixed.

My water pump on the pool went out. I made a phone call to American Home Shield and told them what the problem was, and they asked me some information, took my credit card information down, then sent me a message saying who the job was assigned to. I called them up and they made an appointment to come out at the time. The guy who came here was good. I like him. I work in my house, and he was out there in the backyard with the pool. He came back and just told me, "It's fixed." I went out there, looked at it and it was working, and it's still working right now.

American Home Shield's service has definitely improved. It's been decent this year. At first, it used to be a lot of calling them, but this time, it was quick. It's more about the contractors though. Some of the them are not good, while some are. I recently requested service for my dishwasher and my AC. The dishwasher is fixed, but with the AC, the first guy was not very good because he did not know what he was doing. However, the second one was good. The guy had to come multiple times because the parts were not here, but I was okay with it. He is supposed to come today, so we'll see how that goes.

My air conditioning wouldn't work and it was 90 degrees outside. The temperature was rising really quickly in my house. I just had to click one button on their website and they knew who I was. They said they'd get someone working on it as soon as possible. I made the claim at about 11:00 at night and at 8:15 the next morning, the contractor set up the appointment. The tech was the owner of the company and they were at my house at 11:30. He had the part needed in his work van. AHS has saved my butt numerous times. But they are inflexible when it comes to payment dates. They only take the payment out on a certain day of the month. Other than that, they've been great.

I just had my AC replaced through American Home Shield. I did a couple of claims because we were trying to figure out what was going on. The first time, we thought the problem was fixed. Within a couple of months later, it went out again. Finally, they got a second opinion and we were advised to replace it. I had to pay out of pocket for almost half of it, but they kept the claim open for me. So, when I got the money to replace the system, it was super easy for me to do. I just filled out a form and they were able to have the contractor come out as soon as the part was ordered and received. The two technicians were so nice. I had a good experience. They were super respectful. They stayed until the service was complete. As far as American Home Shield, I like that I only pay $75 for service. I've only had a few claims but most of them have been fully covered with the exception of replacing my AC.

The spring on the garage door popped so we submitted a claim and we heard from the contractor, Flash Garage Door, within 48 hours. They fixed the issue right away.

One of our air conditioners wasn't keeping up with the heat. The turnaround time for the claim was really good. I highly recommend the contractor. I was very impressed even with AHS 'cause they gave me a window. They also sent me an email saying when the tech was about half an hour out. That was great so I didn't have to stick around all day. The tech was very professional.

My AC wasn't working. The contractor was very professional. They fixed the unit. I feel more safe with the coverage. I don't wanna pay for fixing anything. Having AHS is very convenient.

I was impressed that the workers came within 48 hours to give us an estimate. So far AHS has been great. Everyone's been really good on the phone. They've been able to tell me if what happened is under warranty before I pay for the fee. We had an electrician one time who was very good. Everything has been covered.

We don't have to worry about unexpected costs when things break down around the house with American Home Shield. Their claim process is pretty painless. They're fairly prompt. It's as what they say, as far as the stuff that we've done. We have not had any issues with any of the technicians over the years too. They've all been good. When our dryer quit working, a tech came out and got it fixed. It's doing well now.

We've had a good experience with American Home Shield. Sometimes things move a little slowly. But in the end, they do everything that needs to be done. When something happens to the things that we have insured, they either get fixed or replaced. That's why we keep the warranty. With one of the claims we had, they replaced the whole unit. I have three units and something wasn't working. With the other one, they just did some repairs that needed to be done. The contractor was Gra-Tac and I'm happy with everything that's going on right now.

I was not happy with my warranty. My daughter had American Home Shield and she was pretty happy with them, so I decided to change. So far, the service has been great. We had a problem with our stove. I called American Home Shield and they sent somebody out that was professional and knew what he was doing. A part had to be ordered so he ordered the part and when the part was delivered to our house, he came back within a week and fixed the stove. This home warranty is a great benefit. They're dependable, reliable, and they don't seem to give people the runaround.

American Home Shield fixed my things and I don't have to worry about them. I have an insurance policy to fix my stuff because I'm 72 years old and it's hard sometimes for an older person. Sometimes I can't understand American Home Shield's customer service when I call in because they sound like they're from a foreign country, but I do make it through. That's my only complaint. The people don't talk plain enough. That aside, I've never had a problem with the people that came out.