Allstate Car Insurance Reviews

** told me that he will speak with ** and follow back with me but he didn't call me back. I had continuously gone back and forth to their office, I also kept calling them and left a bunch of messages but I didn't received any response from him... Finally after looking for him in three months, I had a meeting with him on September 24, 2014. But unfortunately he didn't solve this problem and kept asking me the copy that I signed with **. THIS IS A SILLY QUESTION! Although I came and signed with them two times but both times they didn't give me any piece of paper, so how do I have the copy to show them? Then he tried to kick me out of his office and threatened call police if I didn't leave. He treated me like I'm committing a crime. However, I wondered what kind of "Fricking" business was he operating? Allstate's slogan was "YOU ARE IN GOOD HANDS" but I don't think so. If I am in good hands my problem had already been solved a few months ago. "I AM IN FRAUDULENT HANDS THAT SOUNDS BETTER."

He tried to brushed me out of his office by saying "He has customer waiting for him" so then he has to tell me "who am I???" Of course I'm his customer too, I'm not a homeless that came to his office and begged for handout. I think he should wake up his mind and think about reason why I came to his office? I came to his office because of his employee's mistake, not because I have so much spare time want to wasted it in his office... He's taking advantage of the fact that I'm ASIAN, don't speak English well and BULLY me, but I dare him if he can do this to other ethnic group of people.

This is second time he made my policy in chaotic condition. On March 1, 2014 ** sent me an e-mail in which he said "He just has learned that I have been sent a notice of cancellation for nonpayment of premium on Allstate policy and as of the cancel date and time I still owe the past due amount as shown on the notice of cancellation." THIS IS EXTREMELY RIDICULOUS! On December 12, 2013 Allstate automatically draft money in my bank to pay for my six months full coverage. If they already drafted money to pay full amount for six months so tell me how do I been canceled for nonpayment? Then when I called, they said sorry it was an error. "THAT MEANS THEY MAKE MISTAKE ALL THE TIME."

This agent is completely UNTRUSTWORTHY. His service is crabbed, everyone should stay away from this Allstate insurance agency. I had never seen any people tried to solve their problem and treated the customer like this in my life. First of all, they didn't keep their words, tried to avoid and ignored all the messages that customer left (DISAPPEAR IN THREE MONTHS). Second,when they confronted face to face with customer, they tried to kick customer out of their office insulted them. Third, they threatened to call police if customer didn't leave. This is an easy and quickly way for them to solve their problem, so they can be FREE. Actually, they are the one who's disrupted me. As a manager, it's his job to correct this mistake but instead he's turning this on me and threatened call the police. Even if the polices come, I don't care because I did not do anything wrong. HORRIBLE CUSTOMER SERVICE- RUN AWAY FROM THIS AGENT.

They are not operating "YOU ARE IN GOOD HANDS" slogan at all. It should changed into "YOU ARE IN CROOK HANDS." If they had morals and were running an ethical business, they should responsible for their employee's mistake. A business without character shouldn't become a business at all. No one making money by lying... irresponsible to their customers.

When we called Allstate to ask about the payout, we were told that there was hardly any money spent on parts, most of the $2,000 was spent on labor which worked out to $80 an hour in labor. We asked for more information and we were told that the dealership had to remove the front lights, fender, etc. to repair 'internal damage'. We wonder how such a low-speed collision of a tow hitch barely striking a door panel with hardly any force (I could do more damage by kicking the door with my foot) would cause so much costly 'internal damage'.

Unfortunately Allstate states that they were just following policy and that apparently the dealership 'recommended' that the front assembly be removed so that they could get a ding taken out of the side of the car. They didn't know anything about the 'hidden' damage which is said to have occurred. We told them they have been taken for a ride, but honestly it's no skin off their nose, they just pass the costs on to their (former) customers. I am dropping my policy, not only because of this incident, but another 'debacle' involving a flooded kitchen floor and Allstate sending out Servpro (their choice and phone call) to tear up my floor and saying, "done." Yes, they were quite willing to leave me without any floor or subfloor at all, said I would have to pay for the rest of the repairs. Again we were arguing and going back-and-forth on the phone to get them to provide some sort of flooring so we would not fall through to the crawl space and so we could use our kitchen and laundry rooms. Allstate was kind enough to allow ServPro to lay uncut pieces of plywood down so we had some semblance of a floor. Gee, thanks.

SHAME ON YOU ALLSTATE!!

I called Allstate and they said they would dispatch a tow, but now the car has been impounded and taken to a salvage yard. This has been the most frustrating experience I have had. I had Geico Insurance for over 7 years and decided to switch to Allstate because of the advertising, "You're in Good Hands with Allstate." That is the biggest lie and they should be cited for false advertisement. I was also told when I took the policy out that I had premium coverage but when I needed to go to the doctor to get checked out I was informed that I didn't have coverage. Can someone explain to me how you have premium coverage without medical? My agent is rude and nonchalant, really didn't show any sympathy. I would advise anyone to check out Allstate's rating before you buy anything from them!!!!

When it came time to renew, my premium will be 262.00/month with less coverage. They told me that they had rate increases because it is costing more to do business in the state. I find it very hard to understand what has gone on to the tune of 262.00/month. They reinstated all discounts and come up with 262.00/month. If I miss a payment or I'm late, that cancels a discount. It's a catch 22 situation because they never really explain things as they are. If I had stayed with State Farm, my premium would have been around 200.

I'm so sorry I was side sided by lack of information. If they had given me the correct information, I would have stayed in West Chester or somewhere in the suburbs of Philadelphia. It's taken me weeks to get to this point. I found it almost impossible to reach someone in at the corporate level. After all is said and done, I still don't know what my policy looks like. They initially told me 199.00 and now they are taking out 262.00.

Throughout this process we have stayed with Allstate and have continued to pay our insurance bill even though this company owes us so much money. I had recently had no choice but to purchase a new vehicle in August. I called to get a quote and was told it would be a total of $130.00 a month for full coverage. Now it is October and we have been charged an amount of $190.00 per car a month and we're not notified of the change. This company has refused to stop the draw on our account which has lead to a total of an extra $75.00 of expense to my family. The representative has informed us that there is nothing that can be done to get the policy back down to normal.

It seems to me as though since this company owes my family so much money they would simply deduct what they need for car insurance from the money that we are waiting on, but apparently that is not an option. My family has struggled for a very long time because this company cannot pay what is owed to us and now we are struggling even more because they have decided to raise the rates so dramatically on two cars in two months. This is completely ridiculous, the representatives are rude and unhelpful. To keep from helping us during this difficult time with my mother's recovery after the accident, Allstate switched insurance adjusters 6 times in one month, so that we could not send the paperwork we needed to to the right person. When we finally got it to the right person they kept "losing" the paperwork that we sent in. Save yourself time, money, energy and stress and do not give Allstate your money.

There are 3 damages on the back of my car, bumper scratched, a metal ornament damaged and a dent in the trunk. I was asked by the Allstate agent to go to one of their adjusters, at King Automotive Group in Coconut Creek. I went today for my appointment, thinking that it is a simple procedure. Mr Brad **, Field adjuster for Allstate inspected my car and gave me an estimate. It was much lower than the estimate I got from the other shop. Comparing the 2 estimates, I realized that the dent in the trunk, the main damage from the accident was left out. Arguing with car adjuster Mr. **, I was told that he did not include the dent in the estimate, because it is unlikely that it is part of this accident and I need to prove this!!!

Apparently the owner of the car did not claim any damage on her car, so that means that this damage was not part of this accident. Great reasoning! So, to summarize, I have a damaged car because a quite large SUV hit me from behind, all the damage is in the back of my car and I do need to prove it? Prove what? I think my car is enough proof! After that I called Allstate, I asked for a manager that was not eager to talk to me either. After multiple requests Mr. Erik **, sent me back to the same adjuster. I really do not see the purpose revisiting the same person. The big question is does Allstate works with incompetent adjusters because they do not want to pay the correct amount for the claims? I was really expected for Allstate to do something about my complaint because I did make the claim with them and not send me back to the same person. And after all arguing what do I get back?

Very, Very upset with Allstate insurance. How will I get compensated for my time and hardship? I had to cancel my next appointment because I was so upset of both incompetence and the way I was being treated; I felt insulted. Not fair for me or my client! I would never recommend Allstate Insurance to any of my friends or my customers, ever!

Now they want to stop paying their part of the rental (should be all their part btw), they won't negotiate on the low amount they are trying to make me take, and I have no other transportation. These people are the reason for the terrible reputation of insurance companies and I hope they go out of business. I will never again, ever, in this life have anything to do with this conman Allstate!

The car was not a big deal- the whole claim was around $2k. The hours I've lost trying to reason with Allstate are the real loss. For starters, Allstate refused to tow my car off the site, telling me to simply rip the bumper off and drive it home, where an assessor would come inspect it sometime over the next, oh, 3-5 days, they weren't sure. I'm a small female and in an act of clichéd desperation, had to call my boyfriend for help with that, and even then still didn't feel comfortable driving the car myself. So I had him do it. Because it was a Saturday afternoon, I couldn't get anyone besides the claims assistant to talk to me about step two of the whole needlessly ugly process until Monday morning, so I was car-less until a rental could be arranged for Monday afternoon (where it was discovered that Enterprise only had cargo vans available anyway- icing on the cake).

Allstate did let me know that had I only had an Android rather than an iPhone, there's an Allstate app that would have allowed them to assess the damages remotely while I waited on the spot. Palm on head! If only! Just wow. Bet the guy who hit my car had an Android. Wish he'd used it. On Monday morning, after hours of pleading, I was able to expedite the process of having someone come look at the car and they sent him on Monday afternoon. This immediately kicked into play two stunning weeks of endless harassment from Allstate, because the repair shop where Allstate itself advised me to have the car towed happened to be backed up on work due to a recent hailstorm, and there was also more damage to the car than was seen at first. But according to Allstate's magical mystery made-up logic, all cars can and will be fixed within 72 hours, regardless of actual human capability, divine ordinance or plain old reality.

Then again, expecting Allstate, with its impermeable tin man model of customer service policies, to approach any claim with a shred of humanity, is evidently asking way too much. So, we spoke with the shop on Monday, September 29th, exactly one week after the car was hauled off, and that was the day they started working on it. The next day, additional damage was found behind the grill of the car- the condenser had also been trashed. So that needed to be ordered and an extension was warranted. At least, one might be inclined to think an extension on the rental car was a reasonable request. I live in a somewhat rural area and so the part was ordered with the hopes that it might arrive on Friday October 3rd but possibly not until Monday October 6th.

By then, Allstate was having a conniption over the fact that I have the audacity to entitle myself to a $30 a day rental car, despite the fact that my car still didn't have a face on it. The estimated date of completion given by the shop was Monday, October 6th or Tuesday, October 7th. By the end of Tuesday, September 30th, I had received a phone call from a belligerent Allstate rep demanding I return my rental and threatening that I wouldn't get away with keeping the rental beyond a reasonable amount of time. Because of course I was thrilled about driving a rental galleon ship that gets 3 cents to the gallon. Then, Enterprise called me and apologetically told me that Allstate had ceased payment on the car on Monday, September 29th. Once again, I want to emphasize that this was the repair company they had recommended themselves, and it was verified that work did not begin on the car until that Monday the 29th.

The new condenser finally came in on the afternoon of Friday October 3rd and was completed at exactly 5pm, at which point I got a courtesy call from the shop saying they were closing up for the day and the car was ready for a Monday pick-up. Allstate received an email at 5:00pm on the dot saying the same. When I got the message Friday evening around 7pm, I was surprised but relieved that my car was done, and on Monday morning I made the switch and assumed I could go on with my life and forget about all of this. Nope. Enterprise called to tell me that Allstate refused to pay for the last week of rental on the premise that... I forget. There was no premise.

After a dozen phone calls and a lot of personal hair-pulling, Allstate agreed to review my case and call me back before day's end yesterday. Instead, in a jaw-dropping act of passive-aggressiveness, they had Enterprise call to tell me they were charging my card for Saturday October 4th, Sunday October 5th, and a full day on Monday 6th, implying that I should have somehow been able to magically beam myself to the repair shop on Friday evening after they had closed at 5pm, break into my own vehicle, and reclaim it. The repair shop is closed all weekend. I asked Enterprise to please wait 24 hours before running my card. I had come up with the great idea to contact the agency owner who wrecked my car, and if he was a reasonable guy, I planned to sweetly ask if he might perhaps be willing to appeal to Allstate on my behalf to recover the rental car funds.

His rudeness was astounding, and as soon as I introduced myself he couldn't wait to get me off the phone. He didn't apologize at all for the wreck or for the ensuing inconvenience- just told me there was nothing he could do and dismissed me. I was charged for the rental. The best part of all this is that every single person I spoke to from Allstate-- all two dozen of them-- told me that the guy who hit my car deserved some credit because he left his card, when others wouldn't have. Since when are we handing out awards for the most basic acts of human decency? So Allstate will probably end up giving the guy a medal, while I lost a week's rent on a rental car I genuinely needed because of his negligence. Appalling.

Farmers attempted to deny liability (even though they had already placed me in a rental car, which automatically assumes liability) to the claim since their customer lied about the circumstances to the accident, thank goodness for a good police report. Farmers wanted to only pay for my liability deductible and not the whole thing, super illegal! Lori and her team really cared that I was taken care of through the ordeal. Also the Allstate MedPay team out of Georgia is great. They checked on me once or twice a month, never got upset or pushy about treatment or anything. Plus I went with the Allstate recommended repair shop and not even the dealership could tell I had a $10k repair done to the back end. I would highly recommend Allstate to anyone searching for auto, renters, homeowners, or life insurance. I love all 5 policies I have with them!

Allstate never once called me or followed up with me but I have now called them 37 times. Each time I document date and time of call, who I speak to and details of conversation. Two weeks after the accident I finally got approval to bring my car to shop and get a rental car. Enterprise called me with the reservation number and we arranged pick up. After my car was in the shop for over a day (repair time was 4 days, clearly shown on estimate Allstate approved), I called Allstate about payment. They then said it was never approved and repairs should only take 2 days and I would have to return rental car etc....

Long story short I am still going through hell with Allstate and each time I call I get a different person and a different answer. My claim was small, $1730.00, with no injuries and I ended up having to pay the shop myself out of pocket because Allstate would not send payment quickly. Basically wanted the shop to take an IOU and the shop would not release car without payment and Allstate said they wouldn't pay for a rental car anymore so I had to bring rental car back and pay out of pocket and wait for payment and call Allstate everyday about it.

To date they still have not compensated me for diminished value either. My car was brand new, had not even made the first payment yet, and they are saying no diminished value. How can that be? A wrecked car has no diminished value over a new car? Two dealers have told me value is diminished over $2,000 now and the car is showing up on Car Fax as having a minor accident. Allstate reported the accident to Car Fax but are saying they didn't so they don't have to pay diminished value.

This whole thing has been a nightmare. A big company like Allstate that handles claims all the time and I can't get a claim under $2,000 settled promptly. I wonder how bad it would be if my car was totaled and someone was injured or killed? The worse part is employee after employee has apologized to me and admitted they have mishandled this claim repeatedly but NO ONE WILL TAKE OWNERSHIP. I cannot get any last names or direct phone numbers. I have to call the general 800# each time and start all over with my story every time. I called the policy holder and told him what was going on and he was horrified. He called his agent who said he had nothing to do with claims. Again, no accountability. I am beyond frustrated.

So in essence they are calling my husband a liar. Twenty-five years of premiums and he's a liar. The adjusters and reps are rude and condescending. The garage is an Allstate pro shop, the adjuster is from allstate, the "independent" person that we requested to examine the vehicle is - you guessed it - employed by Allstate. And for extra fun, if the "independent" adjuster agrees with the first adjuster (hmmm? ), then we have the added privilege of paying his fee. Who's looking out for us? Not Allstate! I wonder if we would be having this much trouble if the other driver were insured with another company?

Husband missed a couple days work plus my daughter & I have disabilities which require frequent dr visits & she is in & out of hospitals so a car is a necessity! There have been several things that Allstate have/have not done/said that really angered us...not returning calls, claiming injuries (though not severe) were not what we said, telling him that he took too long to see the drs, telling him the accident is partially his fault when the guy turned in front of him claiming there's no definite proof that the accident caused his injuries. They made an offer to him even before his treatment was done because he was taking too long to see the drs. but he was a full time student & we had no car, it wasn't easy! Now it seems like they're trying to strong-arm my son into accepting their offer now, accept the offer or get less money, take it or leave it basically. Thank you.

Over the three-year period, this rate increase would have cost me an additional $2,160 above and beyond the payments I would have been making anyway. They also informed me that the rates would gradually decrease after that... As if I believe that! Insurance rates never go down. They suck you in with cheap intro prices, but then watch out! If a person who is 57 years old with a completely clean driving record who drives a Volvo gets this treatment, I can only imagine what they would do to somebody who actually had a blemished driving record.

To make matters worse, they told me on the phone that an incident is an incident and it didn't matter whether I had a $500 parking lot boo-boo or they had to pay out $100K+ for a bad accident. I said, so in other words you're depending upon your good drivers to subsidize your bad ones? They said, well we don't like to think of it that way! I bet you don't! So, I told them to go to hell and got another carrier for both cars and my homeowners insurance. I wouldn't recommend Allstate to anybody.

When I started with Allstate they overdrafted my account 300.00 dollars in overdraft fees later and some woman higher up their chain refunded me all my fees. I could not afford to leave them at that point. In 8/2014 they went up in charges, said everyone did… so I shopped around and found a better deal. Tried to cancel and leave and they still can't get it right. I did not cause this mistake and I sure as hell should not have to pay $2.99 for it. Do not do business with Allstate. They lie and they steal and the 800 number can't help you. Avoid ALLSTATE.

State Farm gave me the same coverage on all 3 cars, AND my renters policy, for LESS THAN HALF of what I'm paying Allstate!!! I immediately took my business to State Farm. I then go to my Allstate agency's office, and tell him that I want to cancel my policy effective 9/19. He says "ok", prints out the paperwork for me to sign, and as he hands it to me says, "There's a new law that requires we keep your auto policy active for 12 days after the cancellation date. This allows us the time needed to notify your lien holders that policy has been cancelled. So, the auto policy won't be cancelled until 10/4, and you will be billed for coverage until that date". I say, "But...I have auto coverage effective 9/19. I don't need to be covered by Allstate too". He says, "Sorry. It's the law now."

I signed, walked outside & called my State Farm agent, who said she had never heard of any such law, and that I should investigate further. I called customer service, and got the same bs answer. After raising my voice a little, the CSR says she's sorry for the inconvenience, and the best she can do is forward my complaint to another department & that they would contact me within 24-48 hours. Ask me if I expect to hear from them... At any rate, I will be taking a letter to my previous agent that states the requested dated of cancellation, and that I refuse to pay for coverage past that date, have him sign it, and make copies. I'm curious to see how this plays out. I've read a LOT of these complaints, so I expect this to be a full on battle. All I have to say is....bring it!

When I explained that I wanted to remove my 18-year-old from my insurance, I was told by the rep that I couldn't do that. The 18-year-old had to remain on my policy unless s/he had their own auto insurance. My 18-year-old just moved to college, does not own a car. When I asked why s/he had to remain on my policy, the answer was because s/he was still a dependent. The dependent lives about 3000 miles away from home. Apparently even though s/he does not own a car, does not drive any cars, does not have access to any cars, s/he still has to have auto insurance which I must pay for because s/he's... a dependent. Legally s/he is not a dependent, s/he is emancipated. No one is responsible for paying for him/her. However, as punishment for continuing to care about my 18-year-old, the rep advised me I must also continue to pay the auto insurance which is now redundant.

When I told the representative that I would be selling the car soon so AllState would have to remove my 18-year-old from my policy at some point, she advised me that if I did that I would be making matters worse for myself because AllState would only increase my own insurance premiums. When I told the rep I had previous children that had been removed from the auto policy when they had all departed for college, she informed me that should never have been allowed to happen.

I could not believe that I was being dictated to about who I could, or could not, remove from my insurance policy and subsequently threatened with an increase in my own policy as penalty for selling a second car and removing it from my insurance along with my 18-year-old. Is this some sort of unethical tactic to maintain revenue by refusing to cancel insurance policies? Obviously, I will be canceling my policy with a company that bullies its customers this way and expects to be taken seriously.

Claims adjuster, Alma, here in Phoenix, AZ has barely let me finish a sentence. She has insisted that due to limited amount of damage to vehicle that I will have limited medical visits and Allstate will only pay for 5 chiropractor visits and nothing for massages and check will be in the mail for compensation and medical release form will be in the mail. I did NOT agree to this, asked her not to mail check yet and to call the chiropractor to discuss. Alma then proceeded to LIE about a message she left for chiro (she never did) and after I advised that chiro is still expecting her call, she told chiro that I agreed to the 5 visits.

Chiro did not believe this so let it be for the time being and did not say anything. I then received an email from Alma stating that chiro agreed to the 5 visits - another LIE. I have received check in the mail but no medical release form. I have contact Alma via email to inform her of these misrepresentations and that she has now backed me in a corner and may need to seek the advise of an attorney. It is sad and unfortunate. I know some people abuse the system but I need to take care of me and I am conservative about this and so is my chiropractor. And the worse part is I cannot stand the lies from this claim representative. Will see what kind of response to email.

UPDATED ON 02/21/2015: No responses to emails. Claims Adjuster, Alma, only calls or sends letter now insisting that Allstate will not pay anything as no damage to my vehicle. And there was not much but my vehicle larger than their insured's and he accelerated into me while I was stopped at light. Anyway, we had been going back and forth on issues. Then receive a letter from another adjuster, with a Texas return address not a Phoenix address, at Allstate asking for all medical documentation. As some had been sent in, I requested my chiropractor to send her information. As the letter has a Texas return address that is where she sent.

Alma, then stated that should not have been sent there but no answer to my inquiries as to why the letter had that address. In the meantime, documentation faxed to Alma from Texas but was faxes were not complete. Alma talked to my chiro and stated that whether mailed or faxed no guarantee that she would receive even if sent to her attention. Also, some info from chiro was double sided and no one at Allstate had the common sense to forward both sides to Alma. Alma stated it was my or the chiroprator's responsibility to ensure she received everything.

At that point I called Alma's supervisor to make an appointment to go to office and take all medical documentation with me and documentation as to Alma's lies and poor customer service. I told the supervisor the situation and she talked to Alma and guess what all documentation appeared that day. Then told supervisor the lies and games Alma played with documentation (mail, faxes and scans) and that this could have all be resolved a long time ago and that I could come down that day with proof.

This took supervisor by surprise and I reiterated that I know any insurance must protect their interests but these were lies and games. I also stated that Alma had not once made counteroffer to what I wanted over and above medical expenses. Supervisor was again surprised as she said Alma told her I would not budge. All in all end result all medical paid but I felt I should have received more in compensation but at least I no longer have to deal with them.

The enormity of the incompetence in this matter astounds me. Effectively I was told that since my mother and I shared the same last name that nothing could be done unless another death certificate were brought into the office. I have cancelled all policies and am awaiting Allstate's next move in this matter.

Then on the day of my original court date, I received a very heartfelt letter from the insurance adjuster stating that if I had any question, had any additional information or needed any assistance to call, which I did twice and didn't get any call back. When I contacted this person's office, I was told that he was on another call and would call me a.s.a.p., never heard from him again. I called my insurance agent to find out what would happen to my rates. I was told that my rates would increase and that I would have to pay surcharge for 3 years but was not told how much and that they would let me know in December when my policy would be renewed and that I should not worry about it until then. After investigating, I found out that Allstate has the highest surcharges and rate increases. LIARS and THIEVES!

She than asked me if she could explain anything else or help me with anything else and I told her she has not explained anything and I wanted to speak to a supervisor. She told me that I would have a wait for a letter to come in the mail and again told me to consider the fact that I was at fault and asked me again if she could help me with anything else. I again told her she had not helped me with anything and hung up the phone. This agent has been continuously rude with not only myself but also the agent from my insurance company and I am stuck trying to figure out a way to fix my vehicle which has major damage without having to take responsibility which will raise my rates since again I was hit from behind.

I can't believe that someone with excellent credit and outstanding payment history is treated this way by a company. This is supposed to be in business to make MONEY! I will never be a ALLSTATE customer again and I will tell everyone to run away from this company. ALLSTATE doesn't care or treat there their customers with respect.

Beware! They suck and beyond that when the first incident occurred I had wanted to leave only owing that month which was 115$. They said it would cost me 350$ to cancel. They said it was due to the renewal of my contract which I had not signed the renewal and had asked to switch the withdrawal date. They will do ANYTHING TO SCREW YOU. BEWARE!! I don't even want to give them a Star, that's how bad I feel my family and I have been treated. (P.s I have receipts and bank statements to confirm everything!)

I contacted Allstate and submitted a complaint about it. A representative got in contact with me to try and resolve the $112 that I was supposed to pay because "I was uninsured for a period of time" and that's why I supposedly had to pay. Later on in the month, I made a payment on the new policy on my bike of $100 on the 13th of June I paid early when it was due the 25th of June. During that the Rep contacted me and told me that my old policy should have been revised instead of terminated. And also told me that she had to terminate the new account and was going to revise the old policy. So I said okay. Then I come to find that my policy hasn't been revised. My payment tomorrow, 07/02/2014, is $87.16 and that my payments will go up after that month to $103 a month. Yet when I talked with my agent and the rep that was helping me with this issue, my payments were supposed to be $78.

What really makes me mad is that I paid $100 on the new policy early that wasn't going to end another month cause I paid early then I have to pay again in less than a month of when the new policy was due. That is total horse **! So in the LAST 2 MONTHS IF YOU INCLUDE THE PAYMENT COMING OUT OF MY ** ACCOUNT TOMORROW, I HAVE PAID YOU $454.31 IN TWO ** MONTHS FOR MY GODDAMN BIKE!!!!!! If this doesn't get fixed soon, not only will I leave this company and find someone else and tell all my friends and family and have them tell everyone too!

This morning, I called a tow-truck outside of the Allstate network, as they cause trouble rather than helping. (This is not the first issue that we have had with their [dis]services) Upon delivering the car to the friendly and capable hands of Athol Motorcar, I was informed that there was NOTHING WRONG WITH THE CAR OTHER THAN IT NEEDED A JUMP START! You see, I have been showing the car to prospective buyers, one of whom flipped every switch and pushed every button in the car. The mechanic told me that they had found that the parking lights had been left on and this had drained the battery.

To add insult to inconvenience, Allstate has refused to refund my money. They charged me $59.95 for a service which was not provided, because the three yearly services covered by my membership had been used already. Instead, they offered to issue me a one service credit, which must be used by the time my membership expires which is in one month! (As I will obviously not be renewing a membership with them.)

Allstate ought to do the right thing and not only reimburse the money which they have stolen from me, but they should also reimburse me for the cost of having the vehicle towed to a mechanic. It never needed to go to a mechanic and certainly not by tow-truck; had their technician been competent the entire issue would have been resolved right at home in my parking garage. I wish that I had had the sense to check with the Better Business Bureau before attaining a membership with them. Then I would have know that this business is not accredited and also has a poor ranking with a number of complaints against them already, several of which are as yet unresolved. AAA is accredited by the BBB.

Allstate claims agent showed up a few days later and let me know that there was an exclusion in my policy that if water enter the house from outside, water damage, mold, and my claim would not be covered. Allstate had never sent or told me any information about the inside or outside water exclusion. The agent that sold me the policy told me that it was their best platinum policy and all perils were covered.

I then called the agent and had him send me a copy of their "jacket" that explained the coverages and the many many exclusions they had for the policy that pretty much made it worthless for my situation. Really nice of them to not mention all these exclusions until I had a claim!!! Just telling me what a great policy it was and everything was covered.

Now that I have their exclusions, I find out that I wouldn't even be covered for theft since I was gone for over 30 days. Really great, right? ? Allstate was not willing to do anything to determine where the water had come from, all they did was fly in an industrial hygienist to look around. She determined that since she did not see a leaking pipe anywhere, that the water must have come from outside. This opinion was based on a short look-see and there are many pipes behind drywall that she couldn't even see, only the ones in a utility room that were exposed. There were no cracks in the foundation walls that were exposed or no evidence whatsoever that the water leaked in from outside the house, just an assumption by their paid expert.

The house is located on a hilltop with the land sloping away from the house in all directions, so any outside water would flow away from the house. The house has rain gutters so runoff from the roof is directed away from the house. So where or how did water from outside of the house get into my basement, with no visual defect or anything. Ask Allstate "The Good Hands People that will be there when you need them." They can come up with a convenient assumption from a paid expert to cover their ** in court if you decide to go that way.

I have paid premiums on time, every time for around 30 years, so I would be covered if anything happened. We are unable to stay in the house because of the mold. Allstate would not even put us up in a motel, as their policy says they would, if you were unable to stay in your home. So us good old senior citizens spend our days sitting outside with blankets to keep warm when the temp is in the 40's and sleeping in a barn at night. All of this, so good ol' Allstate won't be out anything and have our 30 years of premiums to pay their executives a nice salary.

Both my daughter and I both have spoken with her agent and Allstate corporate and both stated they would cancel policy and return past charges. Allstate is still charging for insurance that they legally cannot provide. I finally contacted my bank to dispute the charges from Allstate and again contacted her agent who wrote via return he would "take care of this." I believe this is interstate fraud and Allstate should be fined by the Insurance commission. I am filing a complaint with the state of Washington and California for interstate fraud.

Traveler's was in touch with me about the accident the very next day, but as it was decided that the accident was not my fault. They advised me that the best course of action would be to handle everything through Allstate and that I should wait for the adjuster to contact me. It took a week for Allstate to contact me to ask for my statement and get things moving. During this conversation, the Allstate Adjuster, Stephanie **, did everything that she could to get me to admit that the accident was my fault, although her client had accepted full blame. She told me that she would follow-up with me in the next few days to discuss what was going to happen and when they would get my car back to me. A week later, I still had heard nothing from her, so I called Allstate to try and find out what was going on.

It turns out that Stephanie ** was no longer and Allstate employee and her last day was the day after she spoke with me. This was three weeks ago and although I have called several times in the last three weeks, I still have not spoken to the new adjuster that has supposedly taken over my claim and my car has still not been moved from the tow lot to which it was taken immediately following the accident. Furthermore, I have been in touch with both my insurance company and Enterprise Rental Car company from whom I've been renting a car since the accident. Both of these companies tell me that although it's been four weeks and their client accepted full blame for the accident, Allstate has still not accepted liability. Unimpressed hardly even scratches the surface of how I feel about my experience with Allstate and I assure you that when I'm shopping for my own insurance, I would rather be uninsured than have Allstate.

The rep continued had me make a claim with my full coverage ins. Allstate consider it a collision accident because that's all my ins that I signed for had. I made the claim. My husband was driving when made the claim over the phone. End result of that accident not only were we out of our honeymoon money of 1,000 but found out later that Allstate listed me as driver not my husband and continued to say it's our job to drive evasively around objects. I asked them to pull the call for the claim I made so my side could be heard. My agent Michael who later in conversation change to Nathan because you never get one person so you're constantly repeating yourself say it will take 3 weeks to pull that call and see why the agent wrote that.

3 weeks later no call backs. Received an email telling me to get a police report number. I called Allstate agent again repeating the rep that made claim told me not to get hold of police so how could we get report number? In other words rep was saying we were SOL. I asked if this falls under the accident forgiveness on our record. This is when I felt deceived. I was then notified that's a different plan, I'm not on that plan. I was not notified this when I signed up about diff plans. All I had asked for was full coverage plan that covers everything and what discounts I can get. The sales person said I was covered for road hazards, window issues, someone hits me, tire issue, towing, etc. I do blame myself for not meeting in person and having them show me ever plan, but is bad cust service to not make the cust aware of diff plans.

3rd issue I had was I got a chip in my window. Again thought my ins covered a filling for. Of course why in world would they cover anything you haven't paid over period you've been with them? Wanted to charge me 99 dollars to have it done. O'Reilly's has a kit for 13 I told all state. If I hadn't signed the contract that says I can't sue I would've already. Overall I spent 3,000 in payment and deductible with them and that's basically cost to fix my car. WHAT THE HELL IS INSURANCE FOR?

Following this day I received the police report, which indicated that I was not at fault since it was my right of way, and that the driver involved was held responsible (since making a left turn in NJ is a secondary action) and issued her a careless driving ticket (which is approximately 4-6 points) the claim department has concluded that I am 20% at fault. When I argued my point, they held me 10% responsible, which doesn't make any logic. There is no way around with them. When I brought the case to other insurance companies/adjusters, they ensured me that I am not at fault. But apparently Allstate claims department are more knowledgeable than every other adjuster and police officer out there. Worst experience ever!!!!

I was clearly upset, but not devastated... because I thought, this is why we all pay tooth and nail for insurance - it will be taken care of. I wasn't in the car. My car was parked when the guy hit it. I thought this is a no brainer, should go smooth, nothing to really haggle about. Get in, get it fixed to previous condition, make me whole (reimburse me for any diminishment in value) and be done. Smooth and easy. The police officer provided me with the guilty party's insurance information and I was relieved to notice that he had Allstate, because I had the mistaken preconception that they were top notch and I would be in good hands and taken care of.

Well, from beginning to end of this claim, Allstate has been a complete nightmare to work with, completely lacking in urgency, communication, follow-up, follow through, ethics and service. Be careful if you ever have to use them and make sure you get every commitment that they verbalize to you in writing and I do mean everything, down to the smallest detail. They try to reassure you upfront by making a lot of verbal commitments and pleasantries about getting you taken care of, but that was not my experience AT ALL.

My experience started with me spending over an hour on the phone with them to set up the claim. It seemed like I was working with someone who was new (Deanna). She had to keep putting me on hold to find out information. I was told it might be the following day, before I would be able to have a rental setup, as they had to verify some details with their client. However, I should hear from someone at the latest by the next morning to get something going. When I still had not heard from anyone by later that next afternoon, I tried calling them. No real complaints at this time, other than she set an expectation that had not been met and I still didn't have a car to drive.

After spending much time on never-ending hold, it was finally determined that the claim (**) had originally been set up incorrectly by the original adjuster (set up as if I was the Allstate insurance holder), and thus I could not be set up for a rental. This could only be resolved by spending more time on the phone to create a new claim # (**). Everyone makes mistakes, and while I was a bit annoyed and feeling put out... I dismissed it as a one off thing.

Several hours later, the new claims adjuster called to give me the car rental claim and the pick-up location details. I arranged for a ride and left work early to finally go and pick up my rental (this was on the 20th). When I arrived at Enterprise, I was shocked and surprised to find out that they didn't have any cars available and it might be another few days before they even would (some military event was going on); they felt bad for me having left work and arranged a ride to get there, so they spent some time calling around to some of their other locations searching for an available vehicle, but nothing was available.

I was a little bit peeved that these details had not been verified and confirmed by the claims adjuster, before he sent me on a wild goose chase, wasting even more of my time and work day, in addition to making me feel like a jerk for wasting my ride's time. I called and left a voicemail for the adjuster (Eldon) to let him know how displeased and frustrated I was becoming at this point. He called me back the following day and said he would work with Hertz to get me set up in a rental. By the end of the day on the 21st, he had made arrangements and I was able to go and pick up my rental at Hertz (they had not fueled it up and it had not yet been cleaned, but I was glad to finally have a rental). I had to provide my debit card information as collateral.

I had been driving the car for a few days, when Hertz left me a message (another morning during work) stating that they had submitted the paperwork to Allstate and it had been returned as a denied claim. They were having trouble getting a response from Allstate and they were going to have to bill my debit card, if it was not resolved by the end of the day (this was around 9am). My frustration growing, I reached out to my assigned claims adjuster again (Eldon), to let him know of this new issue. He didn't answer, so I left a voicemail describing the situation and the urgency, requesting that he return my call ASAP. I called several more times throughout the day, but didn't receive an answer or any response.

By the end of the day, I finally requested to speak with someone else as I was not going to pay for a rental on my own dime. I was the injured party and my unhappiness with Allstate's service was mounting. I was transferred to another adjuster (Sara). She was able to resolve the issue quickly. Not sure if she had Eldon do it, or she handled it but it was taken care of and Hertz had what they needed. It was explained to me that somehow, Hertz had been provided the original claim #, which had been closed when the new one had been set up. I really don't know how they could have received the old claim #, since the original claim had been closed and a new claim # set up once I began working with Eldon.

My confidence in the adjuster and Allstate was beginning to diminish and I was frustrated with the amount of time (while at work) that I was having to spend on the phone with them to resolve piddly issues in order to see any action or resolution, not to mention my stress level and aggravation were increasing. I was beginning to worry that I might actually not be taken care of and that this whole process was going to be an uphill battle.

Eldon called me after I had resolved the rental issue with Sara. He told me he usually doesn't check his messages until later in the afternoon. I was angry and let him have it. I don't know how Allstate runs business, but service doesn’t appear to be at the top of their list. I let him know just how displeased I was with the level of service (or lack thereof) and I was aggravated that I was having to spend so much of my (work) time resolving issues and coordinating details that should have been coordinated by him upfront. I wasn't confident in his effectiveness to do his job (lacked communication, follow up, follow through, detail verification). He gave me some sugared up spiel about service being what he was hired for, and to please give him the chance to resolve this and make good on this claim before I reached out to anyone else again.

I let him know that I had decided to consult an attorney and had talked to Mitsubishi and had been advised with what I should be able to expect, how I should proceed and what to look for. Eldon (Allstate) said he would take care of me with regard to the diminished value, as Allstate did diminished value claims all of the time. (I had been advised that with the amount of damage done to my car, that if not found totaled, I should expect to receive compensation for a diminishment in value. My car was definitely going to depreciate in value due to the extensive damage. The accident would show up on Carfax and my car would now be worth far less and be harder to sell. I reached out to Mitsubishi and requested them to complete an appraisal, once I received the repair inspection paperwork and they said to send it over once I had it.)

While I was working on getting my rental issues resolved, I was also in parallel working with Central Collision to get the inspection done, so we knew exactly what work would be required to repair my car. The prelim inspection was done by Central Collision and verified by Marshall (Allstate) on 2/20. It was determined that my car would require upwards of $8k in repairs. Marshall stated that my car was worth between $18-$19k (low mileage, top of the line model), so he decided not to total my car - my original value was high and I would still have equity. Central Collision received approval to move forward with the teardown to determine whether there was further damage and to complete the final repair estimate/inspection.

After Central Collision completed the final inspection (2/27), Robert (Allstate Inspector) called me to discuss the final cost in repairs. Additional damage was found and the repair estimate increased to be closer to ~$11k. Allstate still planned to repair and not total the car, due to the amount of equity in my car. I asked him about the tires, as two of them had been affected by the impact. In my discussions with Central Collision, it was confirmed that if 2 tires had to be replaced, I should actually replace all 4 as it is bad on your suspension, alignment, etc. to have uneven tread amongst the tires. In my discussion with Robert, I mentioned this and he agreed with that statement. He told me that my tires were 45% worn, so I would have to take what he called a betterment hit of 50%. He could either provide two tires that had been shaved down to match the other two, or he would reimburse me 50% for the purchase of 2 new tires.

I told him I would go out and buy 4 new tires to supply Central Collision during the repair process, as I was not keen on driving on shaved down tires. I would opt for the reimbursement of 50% for 2 tires. When I received the final repair estimate/ inspection and reviewed it, I saw a section for wheels and it appeared to be listed as had been discussed. I faxed a copy of the inspection over to Mitsubishi, who supplied me with my initial appraisal/valuation against the repairs required. Their initial appraisal using only the repair estimate/inspection came back as my car's repaired worth would be only $13,500. I supplied this information to the main claims adjuster, Eldon (3/5).

3/10 - He said diminished value was handled by a different department. Robert, the auto tech who had completed the final inspection on my car and discussed the tires with me, would be my contact for diminished value. Eldon passed the diminished value claim details on to Robert in an email and copied me. Eldon also mentioned that Robert would be handling the reimbursement for the tires directly and reminded him of this in the email. He said I should hear something back in a couple of days.

3/11 - I sent another email directly to Robert to give him the history, details and my contact info. I then called and learned that he was out of town and would be until the 17th (out for a week). It would take him a few days to return calls and emails once he had returned.

3/20 - When I still had not heard from Robert at all by the 20th, I reached out to him via phone and email again. Trying to get some kind of update. He finally responded back that he was not the correct contact for this and I would need to reach out to another gentleman by the name of Carlos, because he was the contact for diminished value. He then went on the state that it looked like the claim had been paid in full, so he didn't know that diminished value was even being considered. This surprised me, because not only had I not received any diminished value estimates, but I still had not been reimbursed for the tires as promised either. Not only that but the repairs on my car had not yet been completed (what if they found something else?).

Feeling a bit deceived and frustrated by the lack of communication to me, as well as internally amongst Allstate employees/contacts my experience continued to deteriorate and I was now confident that I would not be made whole or taken care of and Allstate was just trying to wear me down until I gave up and accepted substandard service and recovery. I was being blown off and the buck was being passed from department to department with no real ownership or action being taken. I contacted Eldon (the main claim adjuster) via email to inform him of my frustration and let him know he had forwarded me to the wrong person. (Why wasn't he doing his research, particularly after he knew how many issues I had already experienced with this claim???)

3/21 - Eldon responds via email with an apology and tells me that he was originally mistaken, and that Carlos is the correct contact. He has reached out personally to Carlos and let know of my concerns and issues and confirmed what I needed (sounds like he didn't talk verbally, but through email). He goes on to say that I should be hearing something back from Carlos before the end of the day, 3/21. I wait to hear from Carlos.

3/26 - Several days later and I still have not heard one word form Carlos. No email, no calls... nothing at all. And no follow-up from Eldon (not that I expected he would at this point). I email Eldon again, letting him know that Carlos has not reached out to me as promised and I request an update from him. I let him know that my car is scheduled to be completed the following week and I wanted to feel like my claim is actually going somewhere, being reviewed and maybe even in process before then.

He responds with "Well, I don't have a positive update. Turns out that Carlos does not handle diminished value. He used to handle it once upon a time, but has consequently been promoted to a different role. I spent a couple of hours of tracking down who handles diminished value in our area, and I finally got it settled down to the right team, and I have assigned them the task of handling the loss of value to your vehicle. It was quite the ordeal. They have a follow up task due on the 28th to reach you. My guess is that if you haven't heard from them by the end of the day, you likely will hear from them on Monday. Unfortunately, I do not have a contact number for the diminished value team." (More waiting, still no one owning this claim or following through, and still no progress. WTH.)

3/27 - I have consulted with Counsel again and continue to follow his advice on how to proceed in order to give everyone a chance to respond and make this right before taking any further action. I reach out to Karl Malone since it was their employee who hit my parked car and he appeared to be on the clock, etc (the attorney suggests that the dealership might be open to assisting in getting me taken care of). After a couple of days of correspondence with Heather at Karl Malone, it is clear they are not open to assisting and completely hands off, no responsibility. I go to the Draper Police Dept and pick-up copies of the police report, along with a CD containing photos and video of the accident scene. I continue to document everything. I will make a report to the Utah Insurance Dept submitting my history of issues and problems in getting my claim handled. Last, I will retain Counsel if I still have not gotten anywhere by a certain deadline.

3/31- Still no one has reached out to me from the diminished value team at Allstate. Shocker. Eldon has not bothered to follow up with me even once after passing me off, not once so I guess I will take the action to reach out to him yet again, even though his help appears to be completely ineffective and getting me absolutely nowhere, except for more stressed out, aggravated and disheartened. I email him to let him know that no one has contacted me. I tell him that I would like to be contacted by a Manager at this point. I express my anger, frustration and provide a deadline to respond back to me before I find another avenue to for resolution.

4/1 - I hear nothing back by the next day and so I reach out to Sara again, who I had spoke with much earlier (2/24 or 2/25) when I had first begun to experience issues. She previously instilled a little bit of confidence, in that she seemed to at least follow through and communicate back, so I knew that action was actually being taken and not shrugged off or the buck being passed to another unknown contact. I email her the final estimate, my tire invoice (from the purchase of tires), all of my diminished value documentation. She follows up and keeps me in the loop with what she is doing to see this through the process. Seems like I am finally gaining some traction.

4/2 - I finally get an email from Eldon with a bunch of excuses and BS. No resolution, just excuses. He states that he has escalated the assistance of a manager in getting a person to review my case. He will keep me posted. Wed, 4/2 (later in the eve) I finally receive a voicemail from Crawford ** in the diminished value department. He will be out of the office for the next couple of days until the following Monday, but he leaves a number. Thank you Sara! She also informs me that she has found out that diminished value cannot actually be determined until my vehicle repairs are complete and a diminished value inspector has done a final inspection of my vehicle against the final repair invoice. Knowing this sooner, would have been extremely handy and would have set a completely different expectation in my eyes and would have greatly relieved my anxiety and nerves about being blown off. Why didn't Eldon take the time to dig in and figure out the process details like Sara has. Setting an appropriate expectation and knowing your stuff (or making an effort to find out) could have been better accepted and understood, and I wouldn't have feel so brushed off and pressed for time to get this finalized.

4/3 - My car is done and I arrange a ride to pick up my vehicle and return the rental. When I pick up my vehicle, Central Collision is fantastic and thorough. Explaining that I have a lifetime warranty on the repairs. They also hand me a check for $113 as per Allstate to reimburse me for 50% of 1 tire???? Uh, so far I have been unable to get any response or answers from Allstate regarding this commitment, but now they are only reimbursing for 1 tire - no answers, no response, no explanation? My frustration and exasperation are at an all-time high. I tell Central Collision about my concern that if I accept and cash this check I am accepting to only be reimbursed for 1 tire. I am not happy. They tell me that is not necessarily the case, and it is probably an oversight and to work with Allstate (so far that has been reassuring and a picnic).

$113 is really no big deal but at this point it has become about the principle. This insurance company (AllState) has put me through so much **, and I have had to jump through so many hoops to be made whole after an accident caused by their client, that I will be damned if I just let this go. What a joke, I actually am beginning to detest dealing with Allstate. They provide the worse customer service I have ever encountered and as I am 42, I have definitely encountered some crappy service over the years.

After we leave Central Collision, my son and I head over to drop off the rental car. He says he is hearing a clicking sound in the engine and it feels like it is handling differently. He pops the hood and the engine block seems to be shaking and making that noise. I call Central Collision and they tell me to come right back over. So, we head back. They look at it and cannot replicate the noise - it seems to have stopped now. My son believes it sounded like something was wrong with the heads and now I feel uneasy. Brandon at Central Collision tells me to take it over to Mitsubishi and have them inspect it, and have them bill him directly, just so I have a peace of mind. So reassuring that he wants to make sure I feel confident in the condition of the vehicle that I am getting back. I cannot tell you how much I completely appreciate their service. Particularly, after dealing with Allstate. I call Robert (Allstate auto tech/ inspector) and leave a message to call me regarding the discrepancy in the agreed upon tire reimbursement. I also call the number provided by Crawford the morning of 4/3 and get an email address for him to send over all of the documentation for my diminished value claim.

4/4 - I start my car to drive to work and the Engine Maintenance light comes on. Oh no. I am panicked that after my experiences thus far with Allstate, I am going to be stuck with a car that no longer runs safely or reliably. I call Mitsubishi the minute I get to work. They tell me to bring it in for a multi-point inspection, which I do. At my request, they also complete another appraisal/valuation of my repaired vehicle now that they can look at the finished product. They complete a multi-point inspection and everything comes back okay, and I feel better. They then complete another appraisal/valuation, which comes back at $13,000. This means I have lost $4800 to $7k in value/equity on my car, due to the damage and number of repairs required by the accident.

I get back to work and see that the email address I had been provided for Crawford is wrong, and all of my emails have been returned. I reach out to Sara about the tire discrepancy and the email issue for Crawford and she in turn reaches out to Crawford and requests that he respond to me. He actually does so and does it rather quickly, I am relieved (maybe things are turning around). Excellent. We are finally moving forward and someone finally appears to care. (Albeit, I have still heard absolutely nothing from Robert about the tire discrepancy.)

4/7 - I send the diminished value documentation over to Crawford Carney. He contacts me and lets me know that he will reach out to his team local to SLC, and have them schedule an appointment with me to inspect my car. I should hear something from them by Wednesday, 4/9 to set up a time. If I don't, he asks that I contact him and let him know. So nice to finally have someone take ownership.

4/8 - Eldon calls to check in, which is unusual because I have heard very little from him at all during this entire experience unless I reached out to him first. Regardless, he reaches out to let me know he just found out that I have to have the final inspection done before diminished value can be determined. How very timely, my assumption is that Sara has probably reached out to him and updated him and he feels like he should probably make some kind of minimal effort at this point. Nonetheless, he doesn't really say or do anything of value to move things forward.

Steve, the diminished value inspector, also contacts me and we set a time to meet later that day @ 3pm to complete the final inspection. Steve inspects the car and I point out a dent that wasn't fixed and he finds a hair that was sealed under the topcoat when they painted. He tells me to schedule an appt to take it back in and get those 2 issues resolved. He says to have Central Collision bill Allstate. I make the appt as directed with Central Collision for the following Tuesday. (Central Collision has been FANTASTIC to work with BTW. They are thorough, friendly, great at communicating status and keeping you updated and overall instilling confidence).

4/10 - Robert (auto tech/ inspector) FINALLY sees fit to reach out to me at Sara's request, in order to discuss the discrepancy regarding the tire reimbursement. I explain my issue and recount our original conversation. I could not have spoken with someone less compassionate or more dismissive and so ready to shun ownership of the problem. To summarize, he denied discussing 2 tires, and goes on to say that what he really meant was wheels when he and I only ever discussed the tires, never the wheels (wheels, I found out refers to hubs, not tires who knew). I really don't understand how he can claim that, since we even discussed the betterment of tires being 45% and the 50% payment towards each tire. 2 tires were impacted when my car was hit and 2 wheels or hubs had been replaced, so I don't understand how he can now back-pedal and claim that only 1 tire was affected, explain that???? Of course I have no documentation to support the conversation, other than my notes from when he and I talked. I originally thought the wheels section in the inspection referred to tires, so I thought I was covered; my mistake.

I literally had no idea when I learned that I would be working with Allstate, that I would be dealing with such a lack of service and ethics. This experience has shown me that Allstate has an overall poor ethic, poor quality of service, not to mention a lack of compassion, communication and follow up. I follow up with Sara, and once again I am not too happy. While I have appreciated that things began to move forward once I began working with Sara and she has fantastic follow up and follow through, she is not empowered with any authority in her position to change this experience or make things right. I know at this point I am beginning to react a little harsh to Sara, and although I feel horrible knowing it is not her fault, I literally can no longer hide or hold back my frustration and discontent. It is bubbling to the surface and overflowing. I am aggravated beyond belief and just want this nightmare to end. I tell her to send me a copy of the inspection, to highlight to me where it spells out 1 tire. I also point out, that she works for Allstate and could not differentiate wheels as hubs, as opposed to tires. I let her know I realized I was getting nowhere and would just work with Crawford to determine diminished value.

4/11 - Tina (Allstate) contacts me to try and resolve some of the issues I have experienced and make things right. She has sent over the final inspection after Steve looked at my car and agreed to reimburse me for the tire discrepancy. I am hesitant to trust that anything will be resolved and let go and be too relieved, but appreciate that someone has finally stepped in to take ownership and at least try to change my perception. I do not understand the report I received, so I have left Tina a message to call me to discuss. It is 5:01pm on Friday, 4/11. Let's see where it goes from here. She sends me the final repair invoice after the final inspection has been completed by Steve and the total cost for repairs/damages ended up being: $13,011.

4/14 - Crawford (of diminished value) contacts me to discuss the results and final report from his diminished value inspection. They want to offer me $1700 for diminishment in value. He says that they cannot accept the appraisal from Mitsubishi as they are not a licensed appraiser (not sure whether this is true or not) and that they also have a vested interest (not sure I agree with that altogether) and he says true diminished value cannot be determined without comparing a like repaired vehicle (that has sustained damage) to a like repaired vehicle and Carfax doesn't really mean anything towards diminishment of value. After Crawford appears to be unable to really explain how they are better equipped to appraise this value, since they did not use a like repaired vehicle to come up with their value, I have lost patience for dickering with Allstate to no end and decide to do some research on my own to determine whether it is in my best interest to hire a 3rd party licensed appraiser.

4/15 - Several calls and much research later, I have determined it is indeed in my best interest and I engage and hire a 3rd party appraiser (cost $375). They are scheduled to inspect my car on Monday, 4/21. I follow up with Crawford via email to give him a heads up, so he can kind of count on an est. timeline.

4/17 - I receive the reimbursement for the tires that Tina resolved. Thank you for finally stepping in to help Tina. I really do appreciate you making the call to make at least the tire discrepancy right. While I simply cannot believe what it took to get there, I am relieved that I have made progress and might be close to closing this out sooner rather than later.

4/21 - Inspection has been completed by the 3rd party appraiser and several areas have been pointed out to me and photographed, which have effect on the valuation of my repaired vehicle. I am waiting for the appraiser to get back to me with the finalized report, so that I can forward on to Allstate.

4/23 - I email Crawford (Allstate) to update him that I should see something by Friday and will submit to him once I receive it. Now the wait... I expect this step to go no smoother or easier than this entire process has. One can always hope though. This final step is going to determine whether I report this entire nightmare to the Utah Insurance Department or not. Guess we will see.

Good luck to anyone out there who either holds Allstate insurance or has to go through Allstate for any reason to recover damages/repairs. My experience (save a few somewhat redeeming moments) has been a complete and utterly aggravating, stressful and exhausting nightmare. I will pass this sentiment on to anyone and everyone who will listen for the rest of my life.

Somehow there's no paper trace about my car rental agreement when my car went to the shop. Two and half week without car is no joke. However, I complained, and asked if anything can be done, until I gave up and just left my car in the shop without car rental from Allstate. Even though I knew what that meant, I still needed to get my car fix. However, problems started to appeared. First, Allstate is not gonna cover the right side of my car because according to them, wind damage, rain or storm doesn't hit the right side of the car, meaning that my car was only going to get a blend paint on the left side.

I don't understand how that makes sense to Allstate, but that for sure doesn't make sense to me, a 4-year Allstate customer. Now, Allstate believes the car has dents on the right side, which I said okay, "If that's what you guys said it is, then it is". However, I asked if they can put it in the same claim. They said no. What I was told was that I have to make claim for every dent I have on the car. Meaning I have to pay a deductible for every single claim. When the adjuster called me from the shop, he wasn't told that there was a new claim for the right side of my Chevy Tahoe. So there was nothing I was able to do. Meaning my car would just have a simple blend on the left side. Meaning my car won't be the same color, no matter how much they blend that in. Now I have to pay out of pocket for my whole car to get a new blend.

If Allstate would have consider to at least to pay for the blend for all the car, I wouldn't be making this decision to leave this company for another one. Allstate, thank you for your service after 4 years, but not thank you for the horror and time wasting you made me go through with my last claim. I will be posting a review and give you guys the lowest star I can, because that's the way I feel you guys rated me and treated me; my 4 years of loyalty was worthless to Allstate. I will also convince my in-laws, friends, and all my family that has Allstate to move from this company to another. I will not recommend this insurance to other people either, specially because we all military, and our service will go unnoticed with this company. Thank you, and hope you have a wonderful day, with one less customer.

I have been a client of Allstate's for nearly 20 years so on Monday I phoned them and explained what had happened. I have an old 2002 C-class Mercedes and Allstate told me to call Mercedes Benz of Cutler Bay. I did and spoke to the young man who I had dealt with on a previous occasion. He informed me that the car had to be taken (by me), to the collision center which is located nearby. It seemed strange to me that they wouldn't first want to check what had happened mechanically (the entire right front headlight assembly was broken off and the impact actually caused part of the sunroof to pop up, not to mention the hood, bumper and passenger side door which the hog bounced off of).

I mentioned this and he assured me that first they had to do the body work and afterwards they would look at the mechanical aspect. My car was at the collision center for 6 weeks and Allstate refused to pay the extra 2 weeks for the rental car even though it was their fault the car was there so long because the collision center would call Allstate and the field adjuster would take a week or more to respond. I personally called this adjuster who proceeded to insult me and to tell me that he could tell by simply looking at the vehicle what damage was due to the accident and what I was trying to get fixed for free! This was extremely insulting, there were things that didn't work on the car prior to the accident, all I wanted was for the car to be as it was prior to the unfortunate collision with the hog.

When my car was finally ready according to the collision center, I picked it up and realized before I'd gone a half mile that:1) My windshield wipers didn't work, 2) my automatic door locks didn't work and couldn't even be locked manually, 3) my horn didn't work, 4) the dashboard release for my trunk didn't work, 4) my keyless entry/lock didn't work, 5) my CD player didn't work, 6) the car was driving really rough on the front end. I didn't panic, I went back to the collision center and let them know and they of course, said the rest would have to be repaired at the dealer.

When I called Allstate to tell them the car was finally ready to go to the dealer, they said that it being an older car, these items had just simply worn out and it wasn't connected to the accident in any way. When I pointed out that #1 it was an awfully big coincidence that all of these should suddenly cease to function at the same time exactly following an impact that cost $4000.00 in body work (with USED parts), they responded by saying that if I paid the diagnostic fees ($500.00 for 4 hrs, which is what the dealer said they would require), AND if it could be proven by the diagnostic computer that these problems were indeed caused by the accident, then they (Allstate), would pay for what the computer determined was due to the accident and I would be reimbursed the diagnostic fees.

I had already paid my $500.00 deductible along with the rental fees they reneged on. I am on a fixed income and don't have an extra $1,200.00 lying around which is why I pay full coverage insurance. Allstate is a world-class rip-off and I'm stuck with a car I'm afraid to drive and can't even lock. I've gone back and forth with supervisors until I'm blue in the face and they refuse to even look at what's wrong with the vehicle. They NEVER checked it at all, the only thing they did was more or less patch it up cosmetically. This is just one more case of big corporation vs. little guy.

I then contact the claims office and find out how to get a claim agent. I get assigned to one and tell him what happen. I send him the information and assures me my case will be well-handled. I asked to be kept informed of how the case is going. I was then told I had nothing to worry about and I would know everything that is going on. Then two years pass and I have not heard one thing from my claims agent. I do however get a letter in the mail from the attorney citing that I have a court date coming up. I try to contact my claims agent but he is not in the office. I did not leave a message but a colleague of his must of told him I called. The next morning this agent rings my phone off the hook. He called 4 times before 9 am without leaving a message and then he started calling again after 3 pm and then he left one message. He then started calling between 4 and 5 pm. I am at work from 6:30 am till 5 pm most days.

The agent then started calling at again without leaving a message at 5 pm. I was so put off by him calling and hanging up and calling again that I felt harassed I answered his call at 6 pm and he asked why did I call. I explained to him I wanted information on my case. He started giving me information that was close to what was going on but had some events and all the dates incorrect. He seemed to be put out when I told him the information that he was giving me didn't match what the letter told me. I heard some ruffling of paper and then he told me I was correct. I asked him why he hadn't kept in touch and then he kind of went off on the law firm that he was interacting with. Just running them down about how they didn't know what they were doing and how tough they are to work with. I tried to stop him 3 times before he quit going off on them. I explained to him that I didn't want to listen to how incompetent the other team is when I hadn't heard from him in two years. That I needed to know what was going on.

He had told me that not much has changed and there was nothing to report. By this time I was upset by my agent not contacting me, giving me wrong information (when the correct information is in front of him) and then complaining to me about his job. Note I still haven't been told any information of where the case was at. I did get out of his rant that the plaintiff had switched attorneys 3 times. I would have thought that would have been a reason to give me a call to update me. I call the next day to asked to speak to my agents boss. I talk to her and explain what was going on and asked why I haven't been kept informed and to please address my concerns. She assured me that she herself would keep me informed and that she would relay information to me. This discussion was in Dec. 13 and she promised she would call me in the middle of Jan. 2014 and that I would have no contact with the claim agent.

January passes and the first week of February I get a message from the agent. I was promised they would not contact me anymore. In the message he tells me that his boss told him to give me a call. At this point I am baffled that I am hearing this. I call the claims office only to talk to some marketing boss. I was told the people I had worked with would be (spoken to) but this still doesn't help me understand why this happen. I am not very happy with this response and I will be leaving this issuance company when this trial is over.

ALLSTATE allowed me to talk to an adjuster Michele ** and one supervisor Cris ** who claimed no one else would be able to review this and the offer was final decision that they would agree to only pay for $150 doctor bill and one day off of work. ALLSTATE does not feel ER room is necessary nor does a doctor's note saying to take 3 days off reasonable. They told me to have my insurance pay for it. I only did what any reasonable person would have done when they are hurt. They also delayed returning phone calls , referred me to a supervisor out of town, and claimed to leave voicemail when none was left just to delay things until it was too late.

You call them and they always have excuses that you're supposed to pay every 6 months, but it seems like I was paying the entire year around. I should have been covered the entire 2 years with all the money I was paying them off. I think this company is worst than the Mafia. They get on my nerves because they always have excuses for why they are charging you the monthly really large amounts of money. Every time I am looking around the bills kept coming in and they were outrageous to even look at. The bills are so high you're practically just giving your entire money to them.

If you asked them to change your due date, so you can have enough time to have the money ready for the next monthly bill, they always have an excuse of if we change your due date, your monthly premiums will go up. You ask them about special savings programs to sign up that could help save you some money, they always tell you that it will cost you more if you sign up for them. If you are a good driver and haven't had an accident, Allstate advertises being a safe driver, you will be rewarded a check, and I asked about this, they say "if you sign up for that program, the premiums will be much higher". I think that's just another excuse to just charge you higher fees. How does a good driver pay more money than a terrible driver, am I here on planet earth or what?

The auto insurance in the state of Michigan are the highest in this country and the Lazy government just sits there and just lets companies like Allstate get away with completely ripping folks off. I've been with Allstate for over 3 years, and it was the most miserable experience of my life. Trying to pay off all those bills will leave you so flat broke. Pay a bill off, get another weeks later on, pay a bill off, get another weeks later on, and they never stop coming in. I didn't even know I was recently uninsured and a cancellation had taken effect months ago, yet I paid them money to keep my car insured. They had taken the money and still they cancelled me.

When I called them and asked them about it I keep getting a different cancellation date, which I think they make things up as they go along, because they have the capacity to change information on their little computers. I was told my policy was cancelled in July, One told me August. If I was cancelled July or August you think the money I was paying them will be returned right back to me, no I was told there was no refunds. Paying off some of the bill, where did the money go to? Because it most definitely did not go towards my policy, and if I wasn't paying to money on time, Allstate should have refunded the money, instead of keeping it. Because letting me go around for over months without sending me a single piece of paper of the cancellation after I had paid off the last bill I received was not right.

I pay my bills on time the best way I can, when they constantly just keep coming. You dodge calls or ignore what people are telling you and want to hear what you say from your own mouths. I call them sometimes when I ever have any questions about the questionable bills and I don't get a response right away. I don't think this is really great business practice at all, the Mafia's not that bad after all.

How they can deny my medical bills incurred due to this accident 12 days after it happened is wrong. I have up to 2 years to file claim on bodily injury. And to think I can't even get my money recovered on bills from a accident they accepted liability on. I sure can't never say you're in good hands with Allstate. Please call this number and speak to this adjuster and keep her busy. Call and help. Support me. Please call this number and let her know how you feel about their abuse of people. Direct line to this claims adjuster is 7132779039. Tell her how you feel. Tell her to pay Billy **. It's been almost 14 months since the accident. For such treatment I would love all's help in recovering my loss plus 3000.00 for mental anguish and such poor claims service from your company. They should be sued for their false advertising. You are not in good hands with Allstate. Please help.

Finally I was told that they paid the judgment but that they would not pay my reinstatement fee. I talked to a supervisor named Ginny ** and asked why they did not feel they were responsible for my reinstatement fee since it was their fault I was sued in the first place. I was told that they did me a favor by paying the judgment and that they shouldn't have even done that. So ridiculous, I am a mother to a young child as well as a student, and I work full time. This has been such an inconvenience and now I have to come up with the reinstatement as well as provide an SR22 for 3 years because of Allstate! Don't deal with them unless you would like a judgment placed against you.

I could just imagine what would happen if I ever filed a claim. Their customer service is deceptive and holds a pious attitude that they can do no wrong. No one even offered an apology until I mentioned the word cancel and they still insinuated that it was my fault, by giving me tips on how to handle the situation in the future. THERE WILL BE NO FUTURE. Absolutely the poorest service ever, coming from a company of their portrayed stature. And even through all this, the rep was still trying to sell me more coverage. Just wow. I really can’t believe they are considered a top insurer. I’m not angry, but two stars is giving them too much credit.

On top of it all, they said that I'd be getting some money to get into a new car that there should be a check in the mail in two weeks after they got done settling with the place I owed money to. I was still paying on my car which sucked. But anyways, I kept calling them and calling and I couldn't get anyone. When I did get someone, it was, "Oh yeah, we are covering the rental," blah, blah. So I then called my insurance and asked them to help me because Allstate wasn't answering any of my calls. Now I'm still paying on a rental. I'm $1300 in the hole with the rental car.

I need help and I don't know what to do. People keep telling me to call a lawyer but I can't afford one. I have to do physical therapy because of the accident, and I can't do it because I don't have the money to pay out of pocket. If there is anyone out there who can help me, please do so. At this rate, my husband and I won't even be able to have a roof over our heads because of the money we have to fork out. Allstate sucks. They sent me papers for the medical claim. I called the girl back and told her I needed help and still haven't heard a word from her. Well, I think I got what I needed to say off my chest.

When I called, they were rude, abrupt and told me they had cancelled the insurance on the third car the day I purchased it, but never bothered to contact me. No reimbursement, no nothing. Imagine my surprise to find out we had been driving a car for two months that wasn't covered! I have never driven a car in my life that didn't have insurance. I cancelled immediately and went to another company. The WORST insurance company I have ever dealt with.

I call his insurance company and they come out and do the estimate and they tell me my vehicle is totaled and they give me all the paper work that showed all the deductions, etc. and give me an amount to how much they're gonna pay me for all the damage. I waited around for 2-3 days after this and was upset that they hadn't called me or anything but they said they were working on my claim and that they would get back with me and wanted me to wait for another call. I did and that took another 2-3 days and I never received a call so I called them back and then they tell me that the owner of the new vehicle didn't call them soon enough to let them know that he had bought a new car and that was 1 day late of letting them "ALLSTATE" know about his buying a new car.

The way that I look at it is: Why would ANY car dealership allow you to drive off their lot without knowing that you don't have insurance? My opinion is that they wouldn't! If he didn't have insurance, why did they bother to come to my home and do the estimate. They wouldn't have if he didn't have insurance!! The owner of the new car is telling me that ALLSTATE is giving me the run around and that when he bought the new car that "Cole Chevrolet " wrote all of his insurance down on the paperwork of the new purchase of a vehicle. I ask him if ALLSTATE was gonna repair his vehicle and he said, yes. Why would they repair his vehicle if he didn't even have insurance at the time of the accident. If ALLSTATE is gonna repair his vehicle, wouldn't they be liable for my vehicle? YES, lol, I have been here now going on a week and a half without a car.

I'm driving my Ole faithful 1984 Ford 4x4 F-250 Truck around while my car sits here on the street in front of me totaled, waiting for a Real correct answer to all of this!! What would you do and how would you handle this? If you would be so kind to share with me on this, I would greatly appreciate it. I am being ramrod by a company, ALLSTATE, in paying up for the damage of my car and also loss. I will not go through my own insurance company in filing a claim because I feel that they have absolutely nothing to do with this and my car was parked here in front of my home at 2 a.m. in the morning!! Share with me please. I feel that I do have some rights here in my misfortune. Thank you!! NO Car and NO money, lol.

In N.Y. there has never been a case against an IME doctor for auto injuries they our judicial system approved, yet there has been for workers comp. cases. Why is that? No one wants to face the fact that insurance companies make millions in profit not having to pay claims. They would rather legally defend the IME doctor than pay your claim. What they spend in legal fees they could have paid the medical expenses, loss wages and pain and suffering.

Well, there may not be a law prohibiting this (mostly because anyone with half a brain would realize this is just wrong and bad business/customer service) so in my last correspondence I informed the representative that they need to immediately remove the additional driver and that I would be calling my local agent to terminate my policy with Allstate. I informed them that I will never give them my business with them again, due solely to this policy and their use of private information. AAA was more than happy to give me a better rate and were genuinely surprised at Allstate's policy and handling of the situation.

I asked for the qualifications of the adjuster if he has any experience working auto body or mechanical auto repair and what kind of training he had. Allstate high boss big shot Mr. Richard **, 732-751-5522, refused to give me the experience and working history related to auto mobile repair of his adjuster and refused to give me any explanation why each dollar amount was subtracted from my auto. Mr. ** told me that auto sales prices are inflated and he or his company did not have to pay replacement value they were responsible for fair market value.

Well as you can see, fair market value for this Automobile is much more than Allstate is willing to pay. Is Allstate telling consumers these sales businesses are overpricing their cars? If people are buying overpriced cars, then that would be the new fair market value since supply and demand set the price, not the CCC One genie in the bottle that only grants Allstate executive's wishes.

I called the big shot Mr. Richard ** today at 732-751-5522 from the wall township NJ office after and as Mr. ** refused answering most of the questions I asked him. Mr. ** started acting like Kurt Sutter's parrot after a hot night of passionate beaking. He just kept saying Mike Mike Mike Mike. What the hell? Everyone knows I am rich and travel all over the world and I got to waste days and days talking to the man in charge over $1,000 while he refuses to answer questions pertaining to the case? The man wants a written report but he will not give me most of the info I asked for. Again, for $1,000, I have to put up with this. I am helping someone. It is not even my auto but I don't want to see anyone cheated. What's right is right. What's fair is fair. These words are unheard of I guess in Allstate executive circles.

On 6/26/2013, Allstate was looking to repair the auto and I got a written report from the same clown that totaled the auto after I pointed out damage he missed on his original official bozo broadcast. On 6/26/2013, Allstate offered $3,435.84 plus $240.51 tax to repair the damage. I was going to give up a total of $3,676.35 not including supplements and everyone who ever takes a car apart knows you will find more damage after you start disassembling an accident damaged auto. On 6/27/2013, Allstate and Bozo determined the auto was valuable enough to put $3,700 not including supplements since I pointed how the car was worth $5,400-5,800. It made no logical sense to save the car since it was not an animal with feelings. It would be best to leave it untreated and die. In Allstate wisdom, they gave me about $1,100 more and totaled it.

As we can all see, Allstate must have thought the car was in great shape if they were going to put so much into repairing it. Strange how much it dropped in Value once they had to pay fair market price. Any advice would be helpful. No point in telling me to stuff it and beat me up any further. Allstate has been beating me unmerciful with no answers to questions and a complete disregard for every comparable Auto I present to them. Allstate has been beating me with those big hard abrasive hands since 6/26/2013. Today, I guess as punishment for bothering the bosses, Mr. ** told me he was taking away the rental since he made his final offer. Bad enough the person will buy a car out of their pocket, now he wants to take the car away so they cannot look for a car or go to MD visits and it has only been day 13.

Did I mention the person was rear ended at a light? The police report seems to be pointing 100% at the other party yet Allstate is beating the hell out of their client. I will keep you all posted so everyone will know how to deal with Allstate the hands of stone in the future. Allstate State of confusion.

ONE WEEK later, my bank account was charged $75 from Allstate and my bank account went into the negatives and I was overdrafted. I called complaining that they had no right to do so and I was put in debt because of them and they basically gave me the runaround, having me call freaking 4 different numbers, transferring me to 5 different freaking people, etc. They told me that it was out of their hands, that because of their mistake, I would have to wait and file a reimbursement and that they could do nothing about my negative bank account.

I had to get my bank to go on a 3-way call so I could settle this, and Allstate HUNG UP on my bank, which is Bank of America. They made us go on hold for 42 minutes, and transferred us to the "right" numbers since we supposedly had called the wrong ones, which is BS because the first Allstate agent we called said that he would take care of everything and it would be reimbursed immediately - he didn't even know my name, or my insurance policy number - and then he said we had the wrong number.

BOTTOM LINE: ** ALLSTATE.

I went to the car rental company, Enterprise, and asked about the car that I could rent. Since I have an SUV, they recommended an SUV to rent. I was told that I just needed to call Allstate to tell them that I needed an SUV to get my life sorted out. So I called. This time, Allstate became so "cool" and denied my request immediately. The reason for the denial is that WA does not allow any insurance company to provide an alternate vehicle more than the economic level. I said, "You should have told me earlier about this 'law'." She threw it back to me and said, "Somebody already discussed this guideline with you, and we have a record."

I got angry, not because they denied the request, but because they used such a lame excuse to attack customers. First of all, I don't recall anyone talking about the "law" at all. Secondly, I didn't approve/initial that I had such a conversation with anyone.

The difference between renting a regular car and an SUV is about $100. Allstate paid $1,000 to repair my car but got so stringent to pay $100 for a rental. I have to say this company is stupid. It does a bad job in creating the feeling that the customers will be in good hands. Instead, it pissed me and my friends and family off. We will never consider this company at all. In the end, the Enterprise company decided to reimburse the difference. That is so-called good service.

Stupid and ugly insurance company.

I did retain a lawyer from the gathering known as Shapiro, Goldman, Babboni and Walsh. Oddly enough, I was referred to this group by one **, a lawyer from Charlotte County. After jumping through the legal and medical hoops as advised by the lawyer, said lawyer submitted a liability letter with a figure of $90,000 as a cash settlement. Allstate decided on a figure of $10,000. I wanted a sum that would be commensurate with the damage that was done to me. Who, however, listens to the client?

When I requested a jury trial to settle the matter, I was told that the jury pool of Sarasota County would be biased against me the minute I set foot within the courtroom. I was also told that Florida "Law" allows Allstate to counter sue for legal fees, which Allstate would do. What really amuses one is the fact that Florida “Law” states that medical and legal fees will be paid out of the settlement, which would mean that I must pay out $400. I am dubious as to the prospects of an equitable result, so shall we try? Thank you.

3/23/13 - Balance (if you do not pay in full) = $883.59

How is this a safe driving bonus? I'm still paying for the bonus, which Allstate is advertising. It is no bonus. Allstate should not being saying this to the public. I tried talking with the insurance agent, showing her the transaction history and statement and she says that I am getting the bonus, and I am not paying this ($28.97) in the premium. What a rip off.

Now I have to explain myself to ten different insurance companies that I'm a good customer and you hear, "Sorry Mr. **, but we can't write you a policy now." Thanks Allstate! You really only care about the bottom line and not the working man trying to do the right thing!

With information in hand, I called All State at 1800-255-7828. The customer service representative listened but did not know what to do. She would refer the case on to a supervisor who would call me directly. No call came. I called CS back again today, spoke with a young man, Antwane. The control number tracking this error had been deleted from the system. I then called LexisNexis at 5 different numbers, spoke with a lady named Tunee. She was no help and quite rude to demand a list of private information or she would not assist me. My request was, "Please notify the credit bureaus and take your information off my credit reports." The response was, "We can't help you without your date of birth, social security number, spouse's name," and on and on. I didn't ask for someone to go to my bureaus; I was just randomly chosen, called a fraud! "It is what we refer to as senior citizen luck!"

As a senior citizen, supposedly 2 reputable companies, AllState & LexisNexis are managing to attack senior citizens and their credit worthiness. This is a fraudulent issue directed at me and there is no assistance from either company that created and pursued this fraud, using no social security number to just pick a person with an address. What would you be able to do to assist?

So I called to see why they billed me more than they should have. Their response was, "Well, we sent you something in the mail, and since you didn't sign and return it, we assumed you wanted this added on to your bill for $60 extra," which made me very angry. What if I had been out of town and didn't have a chance to sign and return it? That's not my fault. I think if someone wants something extra added to their account, they should go up to Allstate, and sign something, or call and let them know. They shouldn't be allowed to add something like that without your approval!

I'm going to State Farm or Geico tomorrow to get a quote and switch, and finally cancel with Allstate. I've never had anything except problems with them and I do not recommend you go with them!

An unknown representative informed us Allstate does not contact customers about claims which are not covered. What? Surely this is a mistake - you've got me confused with someone else. Not so, as it turns out, I asked for full coverage insurance and what I got was glass coverage. When this was told to Allstate, they stated that they would begin an investigation. After another week and no further communication from anybody, we once again contacted Allstate only to be informed that “they” have my signature on the coverage that was issued. Keep in mind that when I went to the agent’s office in West Monroe, LA, she was not there but instead had someone else writing insurance in her name. At no time was it explained to me what the coverage was that I had just purchased. I had complete confidence in them as a company that they were giving me what I asked and was willing to pay for.

As far as the investigation from the company, it was totally transparent. All they wanted to do was CYA; for those of you who may not know, that stands for “cover your **”. Once they found out that my signature was on file, end of investigation. Never once did the company take the position that we want to improve customer relations by asking my side of how we got to this point, and never let me reiterate. Never has our agent taken two minutes out of her day to call us to try and see what kind of concerns we may have, or how we are left to handle this loss on our own. I’ll bet the farm she’d be on the phone if we missed a premium payment. Realize this, if there is a mistake, oversight or deletion made by Allstate, its agents or their employees, you and you alone will pay for the total loss in good hands. The only hands Allstate seem to care about is the one they have on your wallet.

I am not able to work due to the fact that I can barely hold my head up and, on a good day, I have to get done what I can and I end up putting myself back in pain. They have now decided that this needs to go to trial. I do pray that they will lose this lawsuit, and I just hope that maybe one day they will see that not all people are fakes and trying to take advantage of the insurance company.

When my auto policies came up for renewal, I decided to shop around, so I did - I now have a homeowner's policy for replacement value (they let you set the amount you want and pay accordingly) and my auto insurance is just $333 again for two vehicles. I reported him to my state's insurance commissioner but haven't received satisfactory results. I believe that Allstate and the other big name insurance companies are losing business to places like Geico (whom I chose) and Progressive who actually offer good coverage for way less. I expect to see these big name companies go out of business in the next couple of years due to their dishonesty and predatory actions.

Even though I did not cause the other two accidents, NJ insured auto policies has your medical expenses paid from your insurance, no matter who causes the accident. With the information that is on file, if I was to go to a new insurance company, my rates would be a lot higher than what I am paying now. But if you are already with the insurance company, they must absorb the costs. Is it a coincidence that my questionnaire got lost and now, there is an excuse to drop me? First, I just contacted the banking and insurance commission in my state; I will file a complaint. Second, I need to contact any local media and see if the problems can be brought to the general public. If you have problems with this company, you need to file a complaint with your state banking and insurance commission.

In mid-August I called the agent to find out when my next payment was due. The woman who answered told me that I was not covered and had not been covered since early July. Because I had been traveling and working full-time, I did not see the notices Allstate and the MVD were sending me.

The penalty for driving in NY is $8 per day and my two cars added up to almost $1400. Both of these cars are daily drivers for my son and myself. I could only afford to pay the fines on one car, so I took the other off the road for 60 days to avoid the fine. This has resulted in tremendous hardship. I am in school doing my thesis for a master’s degree at Lehman College in the Bronx, NY and I work full-time in Nyack, NY. Instead of the 30-minute car ride into the Bronx 3 times a week, I now have a 5-hour round-trip commute to attend my 3-hour classes, in addition to working full-time. I did not receive any phone call that my policy had not renewed. When I call the office, the agents are belligerent. Apparently, when I placed the money in the agent's hand that day, my policy had already been cancelled and he didn't say a word. I later found a refund buried in my mail.

I have a month of "time" left before I can get my car back on the road and resume a normal life. I will have to take an “incomplete” for my class and complete my thesis next spring. I am 53 years old, have raised a son and am a responsible adult. This horrible situation was totally unnecessary and I hope that it will go on record somewhere so that it doesn't happen to anyone else. I am now insured with Geico, and would never use Allstate again.

Twice, two bank statements were faxed over to them. With the first they refuse to contact me, sending paperwork over to them and now they also refuse to pay the fees and they want to do it in 7 or more days. Tell Allstate I have a bill to pay and because of the overdraft fee I cannot do anything - my account is locked because of the draft fees with Bank of America not showing any motion. Eventually, I got three fees from them with them owing me three more. They refuse to pay, so I have to eat $144.79 because they are not paying it. According to Allstate, it is my fault for the overdraft fees and they have permission to take money. So because of that I have two months of red on my bills both for August and September - all red and for that I should pay the $500.00 of the total overdraft fees.

It is not right that I have to eat $144.79 and just go on with my life like nothing happened and it’s my fault. I get Social Security disability once a month. I am disabled. I can never work. That is all the money I have. I can't afford to lose $144.79 just like that. I want my money back - all of it. They lied to me and I will never believe them anymore.

I just had the A/C unit serviced on 5-17-12 (South Texas, summer coming up, do this every year. Makes sense, right?). No, Allstate refused to repair it. When I spoke with the rep Rose, she told me she was the only person I was allowed to speak with. She was in charge and she made the decision. She had no supervisor and there was nothing I could do. When I was finally given "the man in charge," I was refused again. His superiors were out. Very politely I was told I was not in "good hands" and I would have to deal with it myself. Now 105 degrees outside and I have no A/C because an Allstate insured driver hit me? Bad business, I say. I'm going to call a diminished value claims agent and the BBB, and anyone else I can think of to get this resolved. Any suggestions?

My wife and I continuously called Allstate several times to inquire on the claim status and we were constantly told that the claim is still pending the official police report. On July 17th, my wife and I called and spoke to a person by the name of Sandra. We explained to her that parts are flying off the vehicle and there is vibration in the front which is extremely unsafe for our kids and other drivers on the road. She informed us at that time to proceed in getting a rental vehicle until our claim gets processed. We did on that same day because we were told to do so.

After the rental was obtained, a few weeks went by again; we tried faxing the police report to Allstate but still nothing. When I called back on the 10th of August, I spoke to the rep by the name of ** at ext. **. He said that Sandra didn’t have any notes about obtaining a rental and it was our word against what Sandra notes showed. We were technically called liars. He said that when he spoke to the manager on August 10th, there was nothing they can do since we have passed the allotted rental time, yet the check for the repairs were never mailed out and I should take it to small claims court! Needless to say, I was quite frustrated since I am doing the work for Allstate by faxing the report a second time.

At this point, he said we have had the rental for over the 17 days allowed for repairs and the rest we will need to pay out of pocket. I returned the rental on August 12th in fear of paying excess out of pocket for an accident that was never my fault. At this point, I have no vehicle until my vehicle gets repaired and the only time I could start the repair is after the check arrives.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time or money on paying for a drunk driver’s disrespect for human life and property, and an insurance company Allstate that cares very little for the safety of family and young children. A claim of this nature should never take this amount of time nor should I have to constantly call and provide reports (paid by me) to Allstate. So now, my family and I are left to suffer due to a drunk driver and Allstate Insurance incompetence!

Around the same time, I realized that auto insurance is due and Allstate will take payment out of the suspended card. I called Allstate and explained that my card had been compromised and wanted to make alternate arrangement to pay the premium. The Customer Service (CS) agent told me there is no problem on their end and payment had already gone through. I insisted that it will be rejected and I wanted to pay with a different card. CS agent claimed that if the payment is returned they will let me know and I can make the payment then. Two weeks later, I got the notice that payment did not go through and I should pay the premium. I paid in full for the six months as usual.

The shocker, two months later, I got a bill for another $100. Allstate claims when the first payment was denied, I lost the discount associated with paying in full. Allstate will not budge. All my explanations and history meant nothing. Finally, I said I will pay the $100 but that is the last check they will see from me as long as I live. I sent them the check and immediately switched to Progressive. I got a lower rate and also a refund on the remaining portion of unused premium. Allstate, you victimized me because my credit card was compromised. I want to spread the word about the “Greedy Hands People”. You just bit one of the good hands that were feeding you.

So, I went ahead and did that and I had asked Mr. ** if I could go ahead and fax my proof and he was very rude from the very beginning. There was another customer there. He said no and that he was too busy to help me, but he had the shame to ask the other Caucasian customer if she needed copies of her paper work, etc. I felt that was very racist and disrespectful coming from this owner that handles the name 'Allstate' - "You're in Good Hands". It's a very racial action taken by him. I had a representative from my agent on the phone and she heard everything. Her name is Claudia **. She's a very nice lady. She could not stop apologizing for the rude and bad service I had over one piece of paper that needed to be faxed so I would be able to drive my new car! I hope this reaches the attention of your main boss because I want this person dealt with. I've been very happy until now. My husband and I are even thinking of just moving to a different insurance agency. We do not feel like we are in good hands. No one has ever made us feel this upset just because we are not white. Please make sure this is taken care of as soon as possible or I will cancel my insurance to someone that does care about their customers.

I am in ruin with my health daily and trying to get better, but am very limited to my healthcare, as they deny paying with various ploys again and that does not allow a person to get better with sustained injury and added unjust stress caused by them, which now I will sue them for duress as well. It is passed the point of being angry or pissed! I do not feel up to this constant battle on a daily basis with the two insurance companies. The girl admitted drinking before she hit me, now punish her! I am not the criminal like they make me out to be! Attorney pit bull, contact me!