AAA Homeowners Insurance Reviews

I filed a water damage claim. AAA sent over a company that took a piece out of my hardwood floors to test for asbestos. My AAA agent did this before we knew if AAA was covering the hardwood floors. Turns out AAA was not covering my hardwood floors, and my AAA agent, Tracy, in Texas, denied having sent someone and implied that I created the damage to my floors! Luckily, the company had sent me the report, which clearly stated AAA requested the service they conducted. No apology, zero accountability for lying and trying to rip me off. I had to hire a public adjuster to help me deal with these crooks. We filed a complaint with the insurance commissioner as well. Even after trying to commit fraud, they’re still nickel and diming me. We’ve been customers for over 30 years, and AAA has had zero regard for our loyalty. I will definitely be shopping for a new homeowners insurance company.

HORRIBLE INSURANCE COMPANY!!!! I had wind and hail damage from a storm in June 2022. AAA did not pay for the gutter damage from the storm even though I have photos of the damage. I paid for my homeowner's insurance for years. When you have a true claim they do not cover you. DO NOT BUY INSURANCE FROM THIS COMPANY! THEY TAKE YOUR MONEY AND SCREW YOU IF YOU HAVE A CLAIM!!!

When I first signed up around February 2023 I was mislead to believe that I was Gouna get reimbursed for the items that were in my vehicle and because I didn't have a receipt for my expenses that was also stolen. When my vehicle got stolen they denied my claim which was so wrong. I had even talked to other agencies and they all told me the same thing such as Allstate, State Farm and others and my thing was if my insurance claim was 2500 with a 500 dollars deductible why couldn't they give me the 2000 dollars.

The local insurance company that handled my AAA insurance was notified that I had a divorce. Many many times that I spoke with them over the next year and more I repeatedly had them say I had no account and then after giving my address they said "oh here it is under your wife's name." Each time this made me very angry and I requested that they make a change to my name. My insurance rates had gone up repeatedly and even though I had reason to see if my home qualifies for repairs, no repairs were approved and no repairs were done. But my rates went up 5000.00 more than the normal rate anyway. So eventually these issues forced me to cancel them after using them for over a decade of loyalty.

My claim experience was so bad that, when I cancelled the policy, the agent who sold me the policy told me he probably would have done the same thing. The whole process took about six months and the desk adjuster repeatedly ignored me, so I often had to ask my agent to contact her for me. After a hailstorm, AAA agreed to replace half of the roof (overlooking hail damage on the other half) and told me to repair the siding, but wouldn't replace it. That type of siding was no longer manufactured and, after repeatedly explaining this to the desk adjuster, I threatened to file a secondary claim because the interior water damage was visibly worsening. She still refused to replace the other half of the roof and changed the reason every time we sent in pictures to answer the previous reason. She also refused to issue a denial of the supplement request and told me in writing that she would not issue a denial letter.

My parents have been with AAA for 57 years and have all of their insurance with AAA (car, home, blanket). They live in Orange County Southern California, where we have been experiencing extreme rain and storm damage. Their roof started leaking when the rain season started, and in addition to the roof damage there is considerable water damage to portions of the interior of the house (ceiling collapse, walls, wood flooring).

I just received a cancellation notice because of “4 not-at-fault “ incidents. I have had AAA as my carrier for several years, with a bundle home/auto policy. I have never made a flood/hurricane/fire/robbery claim in that entire time. The 4 “not-at-fault” incidents are all auto: 1 was a rear end collision and his insurance covered it in total, the other 3 are WINDSHIELD REPAIR!!! REPAIR, NOT REPLACE…EACH TAKING 5 MINUTES OR SO. I thought I was doing the responsible thing by reporting when there was just a little chip so that it could be repaired and not replaced which would be costlier!!!

Hail storm in 2016. All of my neighbors got new roofs and mine was significantly damaged according to a local roofing expert. AAA sent two adjusters both of whom must have been blind because they both said "no damage." Problem is, my roofer took pictures of all the damage. Yet, they still denied the claim. After I kept appealing the denial, AAA eventually gave me money for hail damage to my aluminum siding. Imagine that, the hail damaged the sides of my house but completely missed my roof according to AAA. AAA will be glad to collect your premiums but good luck getting them to pay a claim.

I have been with AAA for better than 6 years. Last year I had a small kitchen fire. It took the claims person 8 months to approve my contractor's proposal. He had to rewrite it 7 times. Took months for the claims person to approve it. Then the claims person told me my contractor's prices were too high. These last 11 months have been hell. I am still living in boxes because of them. Once I get my home back to where it was, I am going to drop them like a hot plate. I thought going to AAA, being a good name was the way to go. Wrong!!! Never again.

After months of their losing papers and giving incorrect information the State of TX had to intercede to force them to non activated policy. This company has independent groups and rules and the kept sending my call to California. I have sent proof of insurance with another company and out of spite they turned over a bill to collection that is going to court. AAA states they can not stop it even though they admit I had another company. It has been a horrible experience for over a year. I can not go to court due to an issue that may require a leg amputation. Do not use this company. The agents tell you there is coverage that is not there. If it takes months to go through all the required photos and documents, I can not imagine how bad and slow their claims process is. The current response is that once in collection there is nothing they can do to stop it. No way to cancel even with proof of their fraud.

I recently switched insurance companies from Geico to AAA to save money. Ali at the Bakersfield office was very helpful and courteous. He gave me a good price so I agreed to switch. Three weeks later I get an email from his underwriter telling me they made a mistake and my policy was going up by $560. Needless to say I was furious. Why do I have to pay for their mistakes? Now I am stuck with a higher bill than I was paying before, after all the headache of switching over. Stay away from this company. They drastically over insure so they can charge you more money.

Have been a AAA member for over 30 years, with AAA auto policies and homeowner's. In November of 2021, my premium increased by 50%, having not increased significantly for a number of years. My renewal notice shows that my HO premium is increasing by an additional 80% for the coming year. When I called to find out why I am being overcharged, I was told there was nothing to be done, other than increasing my deductible. No discounts for smoke detectors, no claims, or any of the other discounts listed on the CA summary page. I was told that because construction costs had increased and because of fires, my premium increased by 120% in a 3-month period. I am actively shopping for a new carrier...

I would rate them -1 star if I could. I I have had them for 10 years, 2 vehicles and home insurance, I have never filed a claim until now! The Huntsville Al branch is the laziest people in the world, especially "Amy **". Me and my family have been without water since Oct 2021, we are using the neighbor's showers as the pipe is busted underneath the slab and pours water into my home. Their policy says they are entitled to provide access to the leak but they refuse because it's underneath my kitchen cabinets and tiled floor. I have had to contact a lawyer and the health dept. Please, I beg you guys to not use AAA as your insurance company, you will regret your decision! They will NOT help you, they are liars and thieves! Take your money elsewhere because with AAA you can not rest at night knowing they got your back because they DO NOT! I have warned you!

I called AAA to purchase homeowner insurance. Made $1400 payment in full, signed document online and agent said they will provide evidence of insurance (EOI) so I could close my loan. After that, I couldn't get a hold of that agent to get my EOI despite multiple tried. Then I called customer service line, they couldn't get a hold of him, gave me his supervisor info. Of course, no one could get a hold of him either. After several calls, reps and supervisor kept telling me because it takes weeks for it to show in system that's why they can't get EOI for me other than the original agent and his sụp. And then kept telling me it will be escalated.

Multiple family members and I had both HOI and auto. AAA changed our auto billing to 10 months without telling us and despite many calls wouldn’t change it back. Now they are coming after a cancellation fee after spending months refusing to change our billing when they promised they would. We were on the phone with AAA four months in a row, over two hours each time trying to get this fixed. They would promise it would be fixed and it wasn’t. AAA bombs you with letters that are impossible to read. Steer clear of this company, there is a reason they have a F rating with the BBB.

The insurance manager at the city of Rancho Cucamonga CA branch openly discriminated and when the matter was reported to his immediate boss. He tried to shove the matter under the carpet. I was persistent to get answers. Ultimately the VP sales got involved and he being from a Middle eastern origin tried to put the lid on the matter. When the matter got reported to the California Insurance commissioner he openly denied the facts. The facts that I have a paper trail of discriminatory attitude from the branch manager. Talk about arrogance and racial discriminatory cover up AAA. The letter of apology was promised via email. The letter never made it to me VP operations contact information was denied to me.

My experience with AAA has been a fairly good one. Combining auto with home insurance gave me a great discount. The first agent that worked with me was very diligent and was able to save me a great deal of money, however the 2nd year around they were no longer working in that department and I received a less than personal degree of service. I don't think the business of insurance has become all that personal anymore.

I'm locked into this company because of my sinkhole coverage but would gladly shop if not. They're o.k. but aren't progressive in trying to save me money and finally this year, five years after the fact, they informed me to replace a 20 year old roof for savings. Increases start at 15 years in Florida. ;(

Pricing has been fair and competitive. The AAA agent has been easy to work with and since AAA has a good reputation hopefully their homeowners insurance will be equally as good service.

After 15 years with another large insurance company, I switched to AAA simply because it was less expensive for the same exact coverage. I gave my previous agent a chance to meet AAA’s price, but she couldn’t discount my policy to meet or beat the lower rate.

I live in a townhouse. Our neighbor and I had our roofs redone at the same time. We have now have a leak several years after and cannot seem to find where it is coming from. The roofer said it's not from him and has come out to check it out - has to be from him! It only leaks when it pours hard for an extended period of time. Thankfully that hasn't happened much over the months living in Florida. The leak is in my husband's closet where we have had to move everything out. At times rain pours through the light fixture into a cooler that we have underneath to catch the water. AAA nor Belfor Restoration can find the leak and we have been dealing with this since August 1, 2020. They said they would send an engineer out however this has yet to happen.

We've bundled our home and auto with AAA for over a decade. After yearly escrow shortages with only a minor increase in our housing value, I realized our insurance increased about 80% over three years with no claims being filed. I called and was told the storms in S. Carolina were the reason. We live in Kentucky. We switched to Erie and saved $2400/year just on the home coverage.

I have been a AAA member for over 27 years (one way or another). I received a letter saying they no longer could insure my home because the dangers of my house location. I called and asked what Dangers and they could not answer after several attempts (intimidation)? I later received another letter stating I had to have a video review of my home (invasion of privacy). After the video, was contacted by phone stating they wanted to see permits (harassment).

I live in FL on a street that has had multi storms over the past five years. Since 2019 six houses have been reroofed on just my street and AAA won't do mine. It is in court now. The neighbors beside me, across the street from me and down the road are reroofed.

It came as a shock. In 43 years of purchasing homeowner insurance, AAA is the first and only time I’ve been canceled – for any policy. Why? “The condition of the roof on the dwelling presents an increased exposure to weather-related losses and makes the policy ineligible.” I would appreciate if you would let me know what roof condition concerns you, because I would like to address it, for my own sake. The roof was replaced in 2013, professionally installed with top quality shingles and does not leak. The old roofing materials were completely removed. There’s only one layer of shingles (using nails, not staples), along with underlayment materials and extra underlayment for valleys. I provided your agent with proof of the roof’s age and you sent an inspector who photographed my house and could easily see that the house is in great upkeep.

I called Triple A looking to combine my auto and home insurance policy to save money. The agent quoted me a price and sent an assessor to my home to finalize the quote. The price assessed price to combine my insurance was double the over the phone quote. I decided not to go with them for homeowners insurance and kept my auto insurance. Turns out they decided I owed them two months of coverage and charged me for their service. They sent me to collections a year later and refused to work it out with me. I filed a grievance with the company to report their misconduct. DO NOT USE Triple A for anything. I highly regret making that call and will never use them again.

We are victims of both the Tubbs Fire (October 2017) and most recently the Glass Fire (September 2020). We purchased home insurance from AAA after our previous insurer increased our rate from $1700 to $4400 per year. We paid our premiums for approximately 1 year, when the Glass Fire hit. Luckily, our home was not destroyed as many of our neighbor’s homes were. We however, sustained significant damage to our property, to the tune of approximately $450,000. We submitted a claim immediately and an AAA adjuster came out to assess the damage. He admitted this was his first assignment as an adjuster and he was woefully unprepared. We received an $8,000 check as “settlement for our claim”, which we did not cash.

I enjoy the travel perks AAA provides me plus insurance for home is a good value. A rider I purchased for additional loss of personal items I own, was easy to make a claim when a loss was experienced. I thought my reimbursement was fair and all took place in a week.

I'm 61 years old and been in the service business for over 35 years. I have dealt with many insurance companies for businesses and homeowners but I have never seen or experienced such unreliable, unprofessional service, as the agents were completely incompetent. They kept changing everything they promised from pricing to requirements. The experience was so bad, that I went out of my way to report it to the Consumer Affairs which I have never done as a 61 year old man.

I wasn't sure about AAA home insurance until now. We had wind and hail damage. 2 Roofers came out and gave us pictures and pointed out where the wind and hail damage was and where some shingles flew off. The AAA adjuster came out really fast and claims there was absolutely no wind and hail damage. Incredible. These people are totally incompetent. I've never seen such a home insurance company like this. Maybe they thought they were looking at a car? Now we have to go through a review/appeal process. I don't know how anyone can give them a good review unless it's all fake. One way to hide your mistakes.

Maria ** Complainant against AAA Automobile Club of Southern California under claim# **. On May 20, 2020 at about 5:45 am trying to get ready for my lung biopsy needle procedure. My sister – Amelia ** was screaming stating water all over the place especially in her bedroom, living room, kitchen, and bathroom. Almost entire first floor rooms were flooded. I went ahead and shut down the main water valve outside the house. I called a plumber and have my brother – James ** assisted him since I was on my way to the Saddleback hospital at that time. While on my way to the hospital I also called AAA Automobile Club of Southern CA and reported the incidence. I spoke with Ms. Jessica ** and provided me claim#**. Ms. Jessica ** stated that someone or an adjuster will be calling me. I mentioned to Ms. Jessica ** to speak with my daughter Elaine ** for now due to my health condition.

Recently we had to file for damages on our dwelling for roof damage. I was shocked to find that our $2500.00 deductible was actually $7000.00 with AAA's ACV damage program. We did sign up for a full coverage program, but as soon as our roof reached the 10 year mark, (now 12) they automatically added the ACV endorsement to our 12 year old roof. What a shock. The $2500.00 was expected, the additional high cost was not. Taking out a 6500.00 loan on our home is the only option to complete the repairs. Buyer beware. Our complaint with our State Insurance Corp. has yet to receive a response. Either way, this company looks good on the outside, but no so much on the inside.

I have been a member of AAA for 38 years. This year I switched my home insurance for my newly renovated home from AAA. The representative asked me dozens of questions about every detail of the house and he directed me remotely to take photos of every room and outside. Subsequently a policy was issued, I paid for a year in advance and I informed the old insurance company to cancel the old policy. A couple of weeks later I received a 30 day cancellation notice from AAA without any specific reason. After several attempts I was able to contact the AAA rep for an explanation.

We had a really bad rainstorm the early part of 2019. With strong winds, water was coming inside our kitchen, and it looked like a waterfall. Our ceiling was bubbled, and started coming down, our kitchen cabinets started to separate from the walls. We noticed the walls in our bedroom were waterlogged, and under the head of our bed, the carpet was drenched. We called AAA to come do a claim on the kitchen and bedroom. They sent this girl out, who took some photos, told us to get some contractors' estimates, and she would get back to us in a few days...Over a week later, it's starting to stink of mold in our bedroom, my wife has asthma and her breathing started getting worse, she ended up in emergency with a major attack.

I had a very bad experience when it came time to use my homeowner's insurance and file a claim after a hail storm. I have a house that is 13 year old. I was told that only a small part of it had received damage from that particular storm and I could not have any other parts covered, and in fact after my 1000 deductible was paid I would have to go after the depreciated value to get more back (so essentially hardly any money was going towards the repair).

I had a large branch off of a very large tree fall on my garage and backyard fence. AAA sent an adjuster who began our encounter lecturing me about how "some people" want to get their damaged property improved not just repaired. He was obviously insinuating that I was going to do this. I have a 1924 craftsman house is an historic neighborhood. My detached garage was knocked off square, the roof was penetrated gutter and soffit was torn off, and roof rafters were split. The 6' wooden fence was splintered as well as the entryway.

I called AAA to inform them my husband had passed away and to take his name off my homeowners policy. I was told my premium would go up because he received a "Mature Discount". I asked what age you had to be to get the "Mature Discount" and they said 65. I told them I am 65 and they said it didn't matter since he was no longer on the policy. My premium was going up. The person I spoke to didn't care that this did not make sense. I will be changing all my insurance from AAA. Too bad. I've been a customer for 32 years.

We have homeowners and auto insurance with AAA. On the home owners we have an impound account to pay the taxes and insurance. The lender sent the money twice to AAA and they cashed the second check then demanded we give them money out of our account or they would cancel our home owners insurance. They admit they received 2 payments and would refund the money. It has been almost a month and they have not refunded our money. Each time we call it is the same. They will process a check in 7 to 10 business days. One time they said they would transfer the money back into our account. None of that has happen. As soon as I get that check I am canceling our policy and finding a reputably company.

I was hit by hail last May (2019). I still do not have payment (March 2020) for all the damage. We have had to refile our claim six (6) times and we are now waiting for another decision. My contractor stated that this has been the worst company to deal with in my whole area. When I email, they respond that it's in review. When I call, I must leave a message and they do not return my calls. I am ready to go to arbitration if they do not finalize my claim this week. Each check they send is for a small portion of what I need to fully replace the damaged roof, siding, windows and out buildings. Thank goodness my contractor is patient! He is waiting for payment.

I had AAA flood insurance in Tampa, FL for over 20 years and every year they increased my rate by over $100. When I had an Elevation survey done I called them to refund premiums. They said, "Oh we only will refund for the current policy" even though they over charged me about $1400 a year for about 20 years. I told them I got a new Quote. It would be only $826 a year instead of $2,225 a year 2019-2020 price. They somehow stated, "Oh no. The new insurance quote you got from a totally different company can't be right." They said it should be $1568 a year. I went right away to sign up for the new policy and was advised by the agent, "Oh the insurance company called me back and stated they should charge you $1553."

I am a contractor 30 plus years. Helping a good friend with a claim and tried to talk with adjuster. Long story short is he denied a claim for his inaccurate inspection and told me I had no idea what I was talking about. Called his boss and he was just as arrogant. If ever approached by a John **, you should either get a public adjuster or have him get someone else. Worst company I have ever dealt with.

AAA of Southern California refused to insure my home with the excuse that it is less than 1/2 mile from the Tijuana Estuary. None of other insurance companies ever came up with that excuse. This is quite ridiculous.

I have had homeowners insurance with AAA for many years. We have been at our home for over three years. I paid my policy in full for $1,400 for the year. I had a question about my policy and they came back and said THEY made a mistake and they demanded I pay $3,800 for my policy or they would cancel my policy. They acknowledged that numerous employees must have made this dramatic mistake. They refused to honour our fully paid policy, based upon their own, alleged mistake. They tried to hold me hostage, because I would have no time to replace my policy. In the end, you must trust your insurance company to stand by you when something bad happens. Do not trust AAA. They clearly do not stand by their customers and appear willing to scam them.

We only had AAA homeowners insurance for a few months. While we were away, our brand new fish tank from PetSmart sprung a leak. There was damage to the flooring, carpets, and walls. The adjuster came out. He was rude, insensitive, and extremely difficult. For instance, when he asked one question, I said: "I'm not sure". My husband answered, "Yes". The adjuster nastily said, "Which was it. Make up your mind". Another example, he offered to replace one of the damaged carpets but not the padding. We had to hire an independent adjuster and pay a large fee. AAA has made no motion to go against the fish tank manufacturer. TWO YEARS later we finally settled. Our out of pocket expenses were $4,500. We have given up which is what they wanted. Of course, I switched carriers after 3 months of arguing. I don't care how inexpensive AAA insurance is...DO NOT buy it!!

I have been a member of AAA and have utilized their insurance services for over twenty years. I have always been satisfied with their services. Recently, I purchased a home and insured it with the company. When it came time for renewal a year later, I was first hassled because we're doing a remodel and they wouldn't insure unless we got a letter from the contractor stating it would be completed in thirty days, which I secured and sent to them. Then, they claimed it was considered "mixed construction" (even though they CURRENTLY INSURED THE HOUSE) and now wouldn't be renewing.

I have been a member of AAA and have utilized their insurance services for over twenty years. I have always been satisfied with their services. Recently, I purchased a home and insured it with the company. When it came time for renewal a year later, I was first hassled because we're doing a remodel and they wouldn't insure unless we got a letter from the contractor stating it would be completed in thirty days, which I secured and sent to them. Then, they claimed it was considered "mixed construction" (even though they CURRENTLY INSURED THE HOUSE) and now wouldn't be renewing.

We have had our home insured through AAA for several years. We have never had to file a claim and never really needed to put the services to the test. An insurance company can only be accurately assessed when a need arises and the homeowner has to file a claim. We believed AAA to be a top rate company and never doubted that if we needed to file a claim, that the claim would receive prompt attention and superior service.

I recently bought a house and used AAA for homeowners insurance. About a week ago, we received a notice of cancellation. They stated that debris needed to be removed from the yard and that low hanging branches from a tree needed to be trimmed. I called them the following day and asked which branches needed trimming, for which they could not give a definitive answer. I asked what debris they were referring to, and again, they could not give me a definitive answer. They said they would provide me with details and pictures and email me back.

I switched to AAA after being with State Farm for several years. I only switched for price. I have auto and homeowners. State Farm has always been great to work with. What a mistake that was. Within 30 days of switching I received a letter from AAA stating that after inspection it would cost more to rebuild my home than it was insured for therefore they are increasing my insurance and my premium. This is absolutely not true. It was insured for the exact amount that State Farm required and the number they came up with is crazy. I could build 2 of my houses for that price.

I have been a client of AAA for 20 years. I own a nice home, insure 3 cars with them and have umbrella liability. One claim 15 years ago under $5,000. One day someone comes to my house to look around. We have a basement. The walls are solid concrete block. Guess what? They have now DROPPED ME. No appeal. Stupid form letter sent. All I can say is thank goodness I did not have a fire or a claim. Then they would have probably dropped me after the loss, a classic move by most major insurers. They collect your premium forever, but when you file a claim, then they scrutinize everything, looking for a way to drop you. Then they refund your premiums. It's called rescission, and it is the WORST tactic I am aware of in this already shady industry. All I can folks is buyer beware.

AAA is terminating my policy on the basis of errors in an inspector's report. They have persistently contradicted themselves in correspondence as to the reason(s) why they are terminating my policy. The primary reason they give is that the residence is "non-owner" occupied. I have lived in this house since the day I bought. I have a rental cottage on the property that is occupied, but I am doing renovations on it, so I gave my tenant a room in the primary residence until the renovations are complete.

We have been with AAA for 35 years. We filed 1 claim for our fence that blew down about 5 years ago. We had a small leak in the roof where the evaporative cooler was installed. We had it removed and put in a claim for the repair which was denied. We had the roof repaired at our cost. A few days ago we got a letter canceling our policy saying we needed a new roof. We have a new roof on the front and on the garage that's only about 5 years old where we have solar panels. The roof on the back was replaced about 15 years ago when the solar panels were installed on the back. I guess loyalty means nothing to them. I'm changing my homeowners and my auto insurance.

We have had roof damage issues pending with AAA since February 2019 which are still not resolved. It is now August 2019! All claims are handled out of Illinois and they have done nothing but detain us and have even sent out a company to do a forensic report as to why our shingles were falling off and roof was bad even though it was clear that storm damage had happened and further damage would occur. All the money they spent on people examining our roof and they said our roof was installed wrong and they refused to pay anything! They even sent a letter stating that they would no longer be responsible for further damages.

I had homeowners insurance thru AAA for a couple months before they terminated my contract for my roof (only 12 years old). They stated we had shingles curling and missing. Also said I had a high risk breed dog which was disclosed before we even got the insurance. We had 4 different companies come out and inspect our roof and they all told us our roof had no curling or missing shingles and we shouldn’t have to replace our roof for another 10 years. I am not very happy about them canceling my contract and making up lies. They also sent a check back to me with mine and my fiancé name on it even though every payment that was made to them came out of my bank account. So now I have a check I can’t even deposit.

We’ve been with AAA since 2015 and always on automatic payments. We told others about our great rates. We had a house fire five days into the new policy year. They sent renewal papers that we didn’t look closely at because they always took the payment out directly. Their system took us off autopay but we weren’t notified. Now they’ve denied our claim for lapse in coverage. Their numbers are apparently more important than their customers.

Bought homeowners policy, AAA cancelled policy two months later due to fire perimeter around home. No certified letter, just letter in my mailbox informing me of cancellation in 40 days. When purchased, the home was approved for insurability.

Our entire home electricity went out on a Friday night. We called AAA immediately to file a claim and find out what was covered in our policy. Not only were we told that they couldn’t tell us what would be covered, they told us they couldn’t help us until Monday morning when an adjuster was available to come to our home. We spent the entire weekend without power to our home and no help from the insurance company that we’ve paid into for years! They offered no assistance for my family when we actually needed it.

My Mother who has had AAA for over 25 years with only one claim during that time was recently cancelled because her condo association pool that is four floors below her condo was noted by the underwriters as needing maintenance. My Mom does not do the maintenance in the pool, but according to AAA she is responsible for part of it. This is the most unreasonable company I have ever had the misfortune to have to deal with. Go get insurance from anyone else, you will be happier.

We began shopping around for homeowners insurance when we got our offer accepted for a condo. We narrowed down our choices to three companies, and even though AAA was not the cheapest, we chose them because we haven't had a problem with them in the past. We THOUGHT they had good customer service. Unfortunately, immediately after we agreed to pay for the policy, they stopped communicating with us. Our lender requested a change to be made and it took three email requests, several calls from me, and over a week to get it done. Things never got done on their own - anything that we needed done, we had to follow-up several times.

I have been with AAA home/auto/umbrella for many years, you would think I would have been considered a valued "family customer" by now. NO! Over a month ago I made my yearly homeowners payment online as I do every May. Push the "pay" button and it's paid. Right? No way! In the next 12 hours they repaid themself 3 times, yes 3 times. OOP's they made a mistake. They returned 2 payments. But then they said "you're overdue" So they took another payment. Yep, thats 4 payment two returns.. One would think this is a joke right ? No it's for real..Then my bank took back the last payment, they still had 3 payments, "NO, You're past due again."

As a member for 36 years and abruptly canceling my home insurance claiming my home was near trees. I live in the city. They said there is a hill with oak trees less than 1000 feet from my house. There are no trees within 100 yards of my house, and there is a city 5 million gallon water tank between any trees and my house. I cannot see any of those trees from anywhere on my lot. This is so ridiculous, I am will to sign a waiver to not be insured for wildfires. They wouldn't hear it. So I went to Costco Insurance with car and house. Six months later, I asked for a quote on car insurance, and AAA said I am not a loyal member, so they increase my auto insurance by $2,000. They cancel me, and I'm not loyal. What a bunch of **.

I have a home with a big lot and lots of fencing. In the past 3 years we have had sections of our fence falling down. We filed a claim on each of them and had to pay a deductible. Little did I know, that more than 2 claims and they cancel your policy. It is in one of the many paragraphs that most of us do not read after the first 2 pages. My mistake. I had a large deductible so basically I am being cancelled for something that I could have fixed myself had I been aware of their 3 strikes and you're out policy. What other businesses could have this kind of control? Something needs to be done with these crooked insurance agencies.

I went with AAA home insurance coverage for two reasons - to bundle with my auto insurance AND because they send out an inspector PRIOR to the close of escrow. One of my contingencies for closing escrow was the insurance inspection and assurance that I would NOT require specialty insurance of any kind. The AAA inspector came out to inspect the home and I closed Escrow on April 19, 2019 and thought all was fine. MUCH TO MY SHOCK AAA sent me a letter of cancellation several weeks later because the property is "on a hill!!!"

We had a slab leak. The pressure caused by excess stored water between the slab and tile caused a tile to crack and 2 others to pop. We notified our homeowners insurance, AAA. They hired Paley Stone & Tile Forensics also known as Atlas to investigate. Our existing tile was discontinued, which meant insurance should pay to replace the existing floor. Paley Stone & Tile Forensics was hired to lie and provide a report so that AAA would not be liable.

First claim: My roof had leaks in 3 places. Three AAA 'independent" adjusters claimed there was no hail damage to the shingles. However, EVER piece of metal on my roof, including siding and guttering/downspouts was totaled by all three adjusters. No one would ever explain how I had three separate roof leaks but no hail or wind damage to the shingles. It took over a year to get my roof replaced and cost me an extra $2500 in expenses to fight these liars. I had three different roofers including the AAA preferred roofer look at the roof and all said there is no way the roof isn't totaled.

I've been a long-term loyal AAA member. My parents have always used AAA as well. AAA Homeowners Insurance, however, has been a nightmare to deal with. I've used AAA since my house was bought 5 years ago and recently started to see leaks in my roof. We live in Dallas so hail and wind damage is very frequent. We contacted AAA and had our roof evaluated and was told that only one slope of our roof would be replaced due to hail damage. We live in a condo with HOA overseeing our property. Our HOA denied the replacement of only one slope of the roof because my shingles are no longer being manufactured and any replacement shingles would not match.

It has been a nightmare dealing with this company. I was sold an Umbrella Policy that was later cancelled by them and took forever to receive a refund. Also received a cancellation notice on the homeowner policy due to tons of mistakes on their end. The Sales agent had no idea what she was selling. I asked many questions before finally deciding to go with this company later to find out that almost all of the responses I received were false. They wasted hours and hours of my time only to ruin the relationship with my previous insurance company because their agent had no idea what they were doing. I asked them to review the many recorded calls I had with the agent, but they would not help in any way. Completely dissatisfied, and would never wish having to deal with this company on my worst enemy. Absolutely terrible!!!

After reading other reviews from this site, I have to agree with the one star rating. My home was damaged during a wind storm with a neighbor's tree falling on my house and taking out the bathroom and part of the bedroom. The only argument I did not have with them was for my hotel bill since I only have one bathroom. My claim was made on July 20, 2018 and work BEGAN on my house in mid October. My deductible and depreciation cost me more than $12,000. The whole story is too long to go into, but the biggest complaint was the roof. They would only cover a small portion of it and the contractor would not give me a warranty without the whole roof being done. I also asked the insurance guy where they were going to stop the new roof work. I never got an answer. Some of my personal property loss included antiques. Have you ever tried to find a comparable cost? Finally gave up.

I had wind and hail damage to my roof. They told me the back portion should be replaced, the front could be "patched", on the phone message. I received my estimate in the mail, and saw they took out a 2% deduction, which I was NOT told about at the time I enrolled and paid for coverage, then they also depreciated the value of the roof. This left me a payment from them, of $0. When I asked where the depreciation was listed in the policy book, and that I was not told anything about it at time of enrollment, he stammered and said he wasn't sure where that info could be found.

My family and I have had AAA for our home, car and rv for over ten years but have never utilized them for any claims. We recently sold our first home and bought a bigger home that was in need of some remodeling. So we started projects immediately and delayed our move in date. About four or five weeks in we get a letter stating our homeowners insurance policy will be terminated in four weeks time because we did not submit pictures of the new property and home. I was never asked to have someone come out so was annoyed by the letter stating that we failed to do so as if we were asked and denied their request. We had someone come out within a few days and we’re told that someone would call if there were issues and more action was required. I then spent the next three weeks calling and leaving several messages each with three different people that were assigned to my case and they did not ever return my calls.

I've always had an actual insurance agent. That said, a family friend signed me up with AAA when I was searching for new insurance options. Unfortunately, she is no longer with the company and their customer service department does Not answer questions regarding your policy. So, here I am with a question, regarding my policy that I pay dearly for - and my only option to get an Answer was to file a claim. If you never call your insurance company, this is the company for you. Should you need any question answered regarding coverage, what Your Policy does and does not cover, as well as what would not be covered, you are hit with a claim against the company for Asking a Question. If I could, I would give them Zero stars!

Called to get quote on both car and homeowners policy. Was told you do not get much of a savings on car insurance, more on homeowners but was denied a quote because I have metal siding on house never put in a claim ever. What a scam. So much for being a premiere member.

We had a roof leak in October - they sent someone out measured etc ... all the measurements were short, pitch of roof is a 9. They paid at a 7. They denied water claim inside of the home which was thousands to replace stating “poor workmanship because tile that got wet came up.” We spent months arguing with them over simple math and measurements and they still can’t seem to measure gutters correctly. Three inspections later and refuse to pay any additional for mistakes they made in the first payout. They pay out for the cheapest materials possible - example we had to replace insulation in the attic. They paid for one roll unlined r30. The insulation we took out was r60 rolled lined. Talking to them is frustrating and pointless. Used to think it was an intelligence problem as we requested a new adjuster and was denied and her boss was even worse... They intentionally rip you off the whole time you file a claim.

We swiched to AAA for auto & homeowner's. We were very pleased. Until we got a cancellation notice because they didn't come to take photos. I immediately contacted my agent & she assured me she would take care of things asap. The policy is scheduled to cancel in 4 days & she is yet to follow up with me & the issue is still not cleared up. I am very disappointed to say the least.

Only lived in my home for a few years, my roof passed inspection during the purchase process. Last year rain started pouring into the house, literally. AAA sent an inspector out, they denied the claim. They would pay for the water damage inside the house. Why? How could you have water damage inside if the roof is not leaking? Unbelievable. Very disappointed.

I've been a member with AAA since 1986. I have had multiple vehicles insured with them, life insurance, and 13 years of homeowners insurance coverage. In all the time we have had insurance with them we never have filed a claim. This year after all the wildfires in California, AAA sends us a letter wanting an inspector to come take new photos inside & out - mandatory so they can renew our policy, I called & told them we had no changes to our property and my husband and I are disabled & that they already took pictures when we bought the house and we didn't want anybody in the house. Elvis the underwriter said it was just structural pictures when I explained it was Still Christmas. We had a lot of boxes out and in our garage & our house was still a mess from the Holidays. Elvis said no problem. It is only for structural pictures.

I had shingles on my roof blown away by a wind storm. About a dozen of them. My neighborhood was hit all over and several of us had the same or similar damage. All my neighbors, about 10 I know of, got new roofs paid for by their insurance co. My claim was denied. I don't have matching shingle replacement. AAA doesn't offer that in my policy and even if they did I was told it wouldn't have mattered. Then the following year another wind storm. More shingles missing another 10 or so. Inspector tells me roof is fine...no leaks. Good for at least 2 more years. More neighbors get free roofs. I try again this time with a roofing company inspector with me when the same field adjuster Shane shows up again and with desk adjuster deny my claim. Then 2 months later I get a cancellation notice for my homeowners policy. Hmmm. Really. Ok. You guys and I mean AAA suck.

Purchased homeowners and auto insurance with AAA. I informed them of previous water damage claim with previous insurance of $1900 that occurred almost two years prior. I was quoted $1209 with a high deductible of $2000 due to the previous claim. The homeowners policy became effective 11/1/18. I was later notified by letter dated 12/10/18, (40 days later) that, "There was a prior water loss occurring on 01/05/2017 which was not counted in the calculation of your premium." My premium was increased by another $507. AAA this is not acceptable. I disclosed the prior claim. AAA, I believe you gave me this lower premium to get me and then came back with a higher premium later. REALLY! Well I'm not going for it, the old bait and switch. This is not how to do business and retain customers. You also tried to charge me a fee for canceling my policy early. I will never refer or recommend anyone I know to AAA. AAA is bad business!!

Got a quote from AAA for my homeowner's insurance boxed with my car insurance. Both seemed reasonable. Ahhh... but wait... Then AAA wants to send a "photographer" to take pictures of the house to verify. OH YEAH. So I've owned homes for 17 years and not once has that ever been requested. My home was $187,000 to purchase 2 years ago and built in the 90's. New homes are for sale near mine in a nicer area 50% larger for about $250k to 260K. After this yahoo takes photos, AAA comes back and says my home is a substantial upgrade with an attached garage (which I already told them) and would be $330k to replace!!! 330,000!!! In my area, that would get you a mansion. A new mansion!!

This company is easy to deal with, I can pay my bill online or go to the office which is convenient. Great rates that I can pay by the month if I need to. Deductible was fair. The terms of my policy and the monthly and yearly rates were too good to pass up. Affordable for my family's income. They also have great people to work with. Best policy I could find for the price.

I was very impressed with the products. In addition to the promotions and the price, the recommendations of family and friends. I like the quality of services, the security and confidence that transmits in addition to the rapidity with which they respond to the moment of presenting some type of inconvenience. Although it would be very helpful we offered you new promotion. But all the features that it offers I like them and they make me happy.

AAA Homeowners Insurance was the least expensive policy with the coverage we need. The other coverages missed key features or charged much extra for some coverages we need. AAA is easy to contact and the policy papers are easy to read. The agent is available 24/7 for claims and questions. But I would make their online application and smartphone app more user friendly. It is a wonder they are still in business. I would not suggest them to friends, family or co-workers.

Members of my family had been impressed and had a good experience with AAA. It is nice to know that someone you trust has had a positive experience. The rates are low and we can afford them. They are kind and they help us when we have a problem. AAA has knowledgeable people that help me. We had a hard time with our homeowner's insurance they kept saying that we were underinsured but they don't harass us. However, I wish that the inspector knew what they were doing. The insurance company sent three of them to my house and not one of them knew what they were doing.

AAA has the right type of coverage that serves the purposes for me. It was what worked best financially as well because there is no point in paying for coverage that you don't use. I like the positive experiences with customer services and the right amount of coverage for my needs. I like the insurance representative that handles my issues. The insurance policy is easy to understand how it works. However, it should be easier to reach customer service and get a faster response. Insurance can be frustrating to deal with when you need to file a claim.

AAA's benefits and coverage of different things are perfect to me and my family in a lot of areas so everyone is protected. That was my goal. My policy features include 250000 accidental and nonaccidental, will cover a lot of situations. Happy with what I got. Hopefully my insurance company holds up to their end of the contract and don't try to come up with hidden clauses and make up or add to the policy other than I signed for.

I've always done business with AAA Homeowners Insurance for years. I chose them for their best reputation and they are consistent. My family had them and it is good to do business with them. They are great with their clients. Doesn't make you feel like a number. I got most attention from them, and all my questions got answered. They care about customers and keeping them happy. They keep prices good and want to retain clients, they have worked close with me. I wouldn't change companies.

They help you all they can and make sure that you have all you need for your home to cover you. I get all I need and they do it all right. I also get really good rates and if I need to know something they are there for me with all I need to know. However, I wish that the deductible was lower when you need to use this because it's really high. Still, they do the best overall.

When I bought my townhouse in 1983, a neighbor told me about AAA. They have insurance to cover all of the property inside my house. There is 1,000 deductable. They handle all the arrangements with the bank to withdraw the money and I do not have to worry when they take it out.

AAA is the company my parents always used and had good things to say about it. So it was just easy to know who I would pick as a company when I needed to. They are always easy to get a hold of and when speaking with the representative they understand what you are going through. They work quickly to solve problems. They are very good at what they do. Settles claims fast.

My friend is agent and out of a group of insurance AAA is the cheapest one to pick from... But they are very cold on a corporate level. Once you go past the local office you get automated voicemails, robotic responses, and automated collection. I will be looking in a few months.

AAA is better. Have it! A friend of mine have the same insurance and it work! 3 month ago he has a problem with the kitchen and part of his house get on fire and the insurance company cover all that accident. I like AAA's loyalty and responsibility. That is what I looking for! Because I don't know when I am gonna need this! It's more peaceful if you know your house is safe.

I shopped around for best price and service for auto and homeowners with reputable company. I agreed on increased coverage and low premium. After a few months an inspector came to my home and decided to insure my home for 4 times the mortgage amount, twice the value that this home has EVER sold for and canceled my insurance when they decided to raise it and bill me for additional $150. I have expressed my concern at over-insuring my home, canceling my insurance without my approval of this raised coverage to no avail. I am shopping again.

I have been a customer with AAA for many years having home, and auto insurance. I recently purchased a car, and found a cheaper price with another company. So I dropped AAA auto, and kept AAA homeowner's insurance. AAA decided that if I don't give them business for car insurance, they don't want my business for Homeowners insurance. They canceled my homeowner's insurance, and I feel like it was a slap in the face. Well I'm just venting, but this situation has left A bad taste in my mouth with your company. I will never do business with AAA again, and will not recommend to a friend.

I have never filed a Homeowners insurance claims in 25 Years of being a Homeowner. This past July there was a wind and hail storm event in Louisville KY. AAA adjuster came out and determined there was wind and hail damaged, but said only enough on the front part of the four sided roof. The shingles are discontinued and every roofing contractor states, new shingles will not reasonably match per KY State law, yet AAA will not say they can reasonably match roof and have rejected my request to replace only the front and have a 3rd party Independent inspector come out and verify it does or does not reasonably match, I offered this twice and was will to pay for the inspector myself. I am still fighting this, hiring an Attorney (at my expense again). The point of this review is buyer beware of AAA Homeowners, they are the most difficult people I have ever dealt with.

AAA Homeowners Insurance was included as part of my mortgage plan through a third party lender. The company itself is okay and they are fairly easy to get in contact with and act swiftly should there be an issue with the home. The last time I filed a claim, an adjuster was out quickly and on my schedule. I've had a good experience. But the policy appears to be a bit dynamic in the fact that the rules of it tend to change and there is no grandfathering. I filed a claim a few years back in regards to something that was covered previously only to find out that it was no longer covered.

They gave great prices and no hidden fees and the cost per month should meet my needs. They are easy to talk to and great quotes. Also great customer service and help when you need them. AAA cares about their customers.

AAA has been a trusted insurance carrier for car and home and we bundle them for a little savings. The price is competitive and the coverage is competitive with other companies. I am very happy with AAA insurance for home and car. The office is within walking distance so it is very convenient. The staff has always been friendly, helpful and knowledgeable. Trust AAA and bundle home and auto.

My mom had AAA for home and auto. Her homeowner's association recommended we all make sure to get an HO6 plan that would cover special assessments from the association. So we contact the agent and he sold us a policy stating that my mom would be covered if a special assessment from the HOA happened. Well, one major hail storm later and a special assessment happened. However, AAA writes a tiny little footnote that allows them to only pay a small portion of a special assessment if any of the assessment has to go toward paying the master HOA policy deductible - which will be the case for most special assessments. They did some song and dance and said that their policy doesn't have to pay out in this instance. Basically they wrote a special exception into the plan that allows them to 'not have to pay out' for most of the HOA special assessments that would ever happen.

I got several quotes and AAA was the best. It is easy to file a claim with through my agent and easy to receive funds for repairs when needed. Once there was a need for the adjuster to return and a new person came right away. I wish it would not increase every year. Every year it goes up about a hundred dollars. One year I got a discount for no claims and the next renewal they raised it right back up even though I had no claims. Other than that, I liked the agent the best of all I talked with. Cheapest and the agent was recommended by my aunt and uncle. Also use the agent for auto insurance.

AAA Homeowners Insurance was the least expensive of all the other insurance companies. Other companies were much higher and even with a bundle of home and auto, they were much higher. AAA covers my house structure, detached garage and all the belonging inside. It is also easy to use, has a good 800 number to call and speak to a live person.

AAA came recommended from my independent insurance agent and came with all the coverage I would need to be adequately covered. I like that it is simple and easy to sign up. AAA is reliable and I can rest comfortably that I am adequately covered for anything or any issues that may arise.

The price is right, coverage is good, and the customer service is great. I never have any problems when I call with a question. I was able to bundle my auto and house for much less than other insurance companies, plus it's even less due to extra vehicles that we own.

I saw how AAA dealt with my daughter when her house burnt down. They found shelter for her and her pets. Her tenants was given 6 months rent to relocate. AAA pays out fast with little hassle when you are stressed out already and they have reasonable premiums when you consider the coverage you get for your money. Still, I would like to see discount on more types of home security system and less focus on superficial home repairs such as one board having chipped paint or one hole in the gutter.

Perpetual homeowners policy is the way to go. We have had this for over 20 years and it is the best decision we have made and we have save so much money that I am amazed. I like everything about my policy. The people are nice, it is easy to make changes and updates to my policy whenever I need to, no questions asked, renters added for the kids apartments, etc. Easy to work with the people, quick service. Good documentation and paperwork is not overwhelming. Had a home inspection to ensure I was paying the proper amount without overpaying or underpaying.

I have been with the same company since I was 17. I choose AAA because my parents had it and I just followed with what they had. I will always use that company. I think they are all good if you pay your bills and don't act like a **. I like discounts for multiple items on one account. Home, auto. etc. I like that I can pay my bills online and I don't have to deal with paper.

AAA was really helpful finding builders for us. They were on top and called to check of the claim and everything was covered. However the waiting for the assessment from the person that came to see the property was too long. The company had to send someone from out of state. They should have an office here. We had many questions and wanted to see the person eye to eye. The person we bought the house from had AAA. But I would have love to check more. It is very complicated to change after 5 years but we are planning to. They are good but didn't feel as they know the area as we wished.

We had other policies with this company for our cars so it seemed natural to go with this company. Plus other neighbors in our community used them also. When I have had a claim AAA is quick to respond. They are friendly and helpful. Fast turnaround too. Easy to contact and use vendors I know. They were most helpful with our situation of a broken pipe which destroyed major parts of our home. But the policy keeps going up and up each year and is now becoming too expensive. I have had the same company for the whole time we have lived here over 20 years and it seems to have gone up a whole bunch.

My company knows me as a person and my needs. The costs are very reasonable. Pictures were taken by myself to show all of my belongings needed to be covered. I have my other policies with this company. My auto policy covers both our vehicles and my husbands motorcycle is also covered by this company. I feel happy with AAA.

I like that is easy to contact them and that I can bundle home and car together. They are also local so that I can go over there to discuss anything with them. They also provide you with maps and any help that you need to plan a trip to deal with. They are great just the way they are. They are very easy to deal with and are always very concerned about what you have to say. I really love them and would recommend them to anyone.

AAA Homeowners Insurance was included in the home loan. They are a well informed insurance company. Easy access with the agents and they are very informative. I like knowing that my home is safe and easy to contact with my insurance company in all issues that happen.

AAA has a great rate for everything. They offered in with my packaged deal. They were very nice and courteous. They're very prompt, fast and very accurate. They help you find the right plan for you. They custom fit your plan to your needs. And to your house and property. They don't try to make you get something you don't want. However, it is hard to get the corporate office to answer the telephone. I wish there was a better way to get ahold of them or they had more customer service people to answer the phone calls so customers didn't have to wait on hold so long. Nevertheless, they're there to help you when you need them to answer any of your questions.

Fast service, dependable, representatives are very knowledgeable, reasonable rates, always ready to help in an emergency! They had the best policy for motor home coverage and I always have been very satisfied with the company!

This insurance company has been working for people for many years. I chose this insurance company for several reasons being reliability, kind, reputation, and they were in my family for insurance for decades. This company rules and very cool. I wouldn't consider changing insurance companies from this brand because I have been with them for years and they have always have been there for me and my family. I would recommend these people to everyone.

I had home insurance with another company then I decided I wanted to compare the price with the second insurance company. The second insurance company gave me a much better price rate and more coverage which I did appreciate. Also, I can walk into any one of their offices and any agent can help me because it's a company as a whole not individual. The way the policy is written should be simple English language though for those of us who are not attorneys to understand legal terminology of what is going to be covered what is not and this is why.

The insurance company has been very efficient and thorough not only in their proposal or estimate, but also because they have told me about other insurance companies that may be better priced in the area. But I chose AAA Homeowners Insurance because I had dealt with them in the past so was familiar with their procedures. Also, they have always been honest and straightforward with me. However, I will like to have cover against water damage.

I have always had a good relationship with triple A. We have been with the auto club for over 50 years and have always been loyal to the auto club as well they have always been loyal to me. I have a bundle that includes home insurance, car insurance, and membership. It is easier to make one payment. We also use the auto club travel planning, and other programs that they offer. They have good customer service. They have paid some claims on time and was able to recover all of my expenses. They have always been fair to me and did great follow thru. They have worked well with my mortgage company and work well with me. I trust them with my insurance and have never had a problem.

At the time I was looking for auto and home owners insurance AAA's rates were the best around. I like that I can combine multiple and different insurance policies in one place. I also liked the idea of their roadside policy and how you can handle your payments online for all policies. But now it seems like they are more expensive than others. My home owners insurance has almost doubled. Would have been nice for someone to contact me to find more ways to reduce it but I don't hear from my agent, if I still have one.

AAA is our insurance company for our home and auto both. I like that they give you bundle and with that you can save more. They asked us to download an app to get more discount on our bundle. We have compare several insurance company and we reached at the conclusion that this company had better plan with price. And our close relatives had suggested us this company over others as well. However, the main thing that I dislike about them is they increase home insurance based on property value. And last time we called them for leakage through the ceiling and they came out, looked at it and didn't cover. Which I felt was wrong. But other than that, they have a very helpful customer service.

I like having the security and peace of mind in case of an emergency. I compared AAA with other companies and they offered the best price for the same coverage. I was able to get the exact coverage that left me feeling protected and get the exact deductible that I felt comfortable to handle in the event that an emergency arises. I was also able to get the coverages that my mortgage company required to be able to secure a mortgage at a fair price. However, I wish that a company would devise a way for the deductible to disappear over time as no claims are filed until it gets to zero.

I like to be getting myself a new policy for about $50 less than what I am paying every month. AAA was a lot better and cheaper and I have found it for myself. It was a great experience.

I like that AAA gives me a credit for being a AAA member. It's also more coverage than what I used to have for less money out of my pocket. I am able to have it billed through my mortgage as well. I would like to see that clients are not dinged for reporting something on their insurance if it doesn't actually get filed. I understand if it's something I did and I filed, but to just mention it to them and not act on it should not be penalized. But other than that, I have never had any issues with getting a hold of them either regardless of the time of day (as long as it's during business hours).

My husband did a lot of research and talked with lot of agents to make sure we had good coverage for a good price. Home value amount they make you get coverage for seemed a little high though. Ex: To replace our house was $300k. We can't get that if we sold it. If we lost our home they wouldn't need to replace the foundation. But this is the best coverage for the price and the agent was really nice and knowledgeable.

I transferred to AAA Home and Auto after another 'routine' premium increase with my prior agent. After 2 months, I get a letter in the mail stating AAA was canceling my homeowners (in less than 1 month from receipt of the letter) d/t evidence of woodstove in exterior inspection. I never received a phone call or prior indication that they were going to cancel or needed clarification on whether or not I had a woodstove. I don't have a woodstove but I shopped around and found another agent.

We shopped around for various insurance agencies online and in person. AAA seemed to offer the best type of mortgage insurance that fit our needs for value, cost and protection. Anything happens to the home by fire, water damage, earthquake, damage of all property items, the home plus items list in the home will be replaced at full replacement value along with the home as well. I and my wife like the insurance that we presently have, without purchasing additional insure that is not needed or useful in covering our home value along with the property.

AAA has great customer service. A company with easy access online or through phone call and get your information at your fingertips. 24/7 access to customer service and easy to understand policies for the layperson.

Historically, my home and auto have been insured with AAA for 25 years. I've never had a problem with it, in moving and purchasing a home. They were on it with my mortgage company making sure I could take possession of the property when I needed. AAA is a reputable company and I feel secure having AAA as my homeowner's policy. I have not made a claim, but if I should need to I feel comfortable that AAA would be prompt and fair.

My family has used various AAA services for generations. They are a well-known company. I trust them to give me the best deal and come through with their service. But I wish I would receive fewer mailings from my AAA homeowners policy. I just want a quarterly (if possible) statement and I can view everything else online. Other than that, AAA is a brand I've relied on since I got my license at 16, and they have never let me down.

AAA was the best price we could find, and our car insurance, home and property insurance is all covered under the same insurance. However, it doesn't cover what I thought it would and there are hoops to jump through to get things covered like plumbing on your front yard. I wasn't sure if it would cover the pipes close to the street or just right under the house or did they need to be in the house and what about flooding. Nevertheless, AAA covers a lot for a good price and has a low deductible and good customer service.

I chose this company for its great reputation. They are a trusted company with great customer reviews, easy to work with and quick response to any questions I may have. The cost fits into our budget too and we have a peace of mind knowing they have our home insured and covered should anything happen. So far, everything has been easy going. Payments, customer service, cost, what is covered, no issue with any of them.

I have both auto and property. Plus I did an umbrella policy cause I got a great deal. This makes it far easier to manage and stay in touch. The convenience is paramount in to shopping around for policies. I wish it were cheaper though. Insurance has been going up every year at a record pace. This is not fair but they are all doing it. I shopped around and the prices are out of control. AAA was not the cheapest but I liked the fact that I could put everything together. Every company should do this and lower their prices since you are getting 2 or 3 prices.

A few years ago we got a mailer that sounded interesting. It was a promotional flyer to get a gift card from Target. AAA Homeowners also advertised on TV and I liked the commercials. AAA has a lot to offer. We had heard good things about them. It also insures our cars so it's easy to deal with them for all those various things. I can make payments to only one company. I am happy with their service although I've never made a claim.

They are fast at filing claims. Also, I like the ease of using the websites. They have calculators to find the best rate possible and interest that is right. Improve the customer service though. It takes a long time to get through to someone on the phone and the wait times to talk to a representative. Also, add more apps for different things. But they offer the lower rates and lower deductibles. You also get rewards for having combined insurances on auto home and health. They also are leaders.

The rate I am paying AAA is reasonable for home and auto insurance. I like saving money and I like that I received a discount when bundling my auto and house insurance with this company. I was with AAA in the past but had switched many years ago. I will continue to choose this insurance company year after year if the rate continues. I love it.

I consider AAA the best company for homeowners insurance. They stand by what they offer. Wonderful accreditations and great reputation for the number of years they have been in business say it all for sure. Very reasonably priced and easy billing process where payment is included in house payment each month. Very good customer service and transparent company/policy. AAA does what is right for all of their policy holders who may encounter an issue or issues. The competition of other companies out there is not even close to what AAA does and offers for their policy holders. I am totally satisfied with everything with my homeowners insurance policy and I'm glad to have AAA. Been with them for sixteen years and I will never switch to another company even if they offer a better insurance rate.

We chose this homeowners insurance company for the inside of our house since I have AAA for my car. They have always done good with their roadside assistance. I thought I would give it a chance to see how they would do with house insurance. We have had one claim in the 12 years of owning our house and they were fantastic dealing with our claim. The insurance company could have dealt with our claim a little quicker than it did but it still dealt with the claim in a relatively reasonable amount of time.

AAA is such a wonderful company to work with. They are easy to do business with and the claims process is the best from any company I have used in the past. They are also very competitive with their rates and they have discounts that I can get for being a policyholder.

AAA is well known and reliable. They offered the coverage that I wanted and needed at a reasonable price. I was able to get exactly what I was shopping for. And did not have to do much footwork to find what I needed. I like that I can have a one stop shopping experience with this insurance agent. The whole process was seamless, very easy and actually enjoyable. I have always been satisfied with my experiences.

I like that my homeowners insurance is the same company as my auto insurance, so it makes for a discount of course. The homeowners insurance policy that I have, only involves the interior of my home, because I live in a condominium. My homeowners insurance should cover water damage done to any part of your home/condominium though. Meaning upstairs, downstairs, inside, outside of your house/home/condominium.

I have had AAA coverage for as long as I can remember; probably 50 years at least. I did not become a homeowner until 2010. The coverage is almost identical to the coverage I had, but at a lower cost. In addition to lower cost and a trusted name in the industry, there is the AAA assurance for roadside assistance if needed. I also get a discount for bundling auto with homeowner's insurance, and the standard benefits that comes with auto insurance such as assistance with travel plans and other perks I forget at the present time. I'm glad to have the opportunity to use AAA as an insurer.

They have better prices and better discounts with a more complete insurance policy covering more things with fewer things being disallowed in the policy (dog breeds etc) without having an additional fee to have them. Plus, we don't have a lot of things be disallowed out of hand for strange reasons like pets, vehicles etc and their discounts are great because of the breadth of affiliations you can have (good student, military discount, where you graduated college etc). But they should have the policy be reviewable as a normal policy yearly to ensure that your ongoing needs are being met instead of just letting them roll over year by year without considering changes.

It's cheaper than other insurance. I never had a problem with the insurance as well. The insurance people are also nice and never rude. They will work with you and the family.

I've been with AAA for decades. Had a storm claim and thought I had replacement coverage but found out replacement doesn't mean replacement. Windstorm roof damage 6500.00 damages, they paid less than a 1/3 and said if I paid balance, afterwards when job complete they would evaluate the job and decide if they would pay balance. Problem is I don't have funds to pay balance to get job paid for, (that's why I pay insurance in the event I can't make unexpected repairs). They suck. Roof still not repaired and time expired to make follow up claim. I also found same coverage for a 1/3 of what they were getting. Can't believe they had to treat me the way they did. STAY AWAY FROM AAA!!!

We have had ALL of our insurance through AAA for over 15 years. We have had to do a couple of car insurance claims in that time and they were wonderful. THEN we had a huge storm that damaged our home and had to open a Homeowners claim. The storm happened June 2017 and we STILL haven’t had all the damage repaired (a year and a half later). AAA refuses to pay the necessary amount to properly fix the damage.

DO NOT HIRE, this guy took 2 days to install an air conditioner at my house, where it only took 4 hours for a professional. He was not able to get the unit in the attic or the outside unit on the concrete block and required my help to do it. In doing so, he set the AC down in my house and scratched the wood floors and damaged a picture.

Had my auto/homeowners insurance at "like a good neighbor", which was great. I had an at fault accident and consequently my rates went up, leading me to check around. AAA in Glendora Ca seemed fitting especially being a member of 30 years. So I/we had a meeting where my emphasis was to be clear and disclose everything accurately. I made it clear I wanted the correct information about me to be considered. The agent didn't seem to get it. He kept throwing in discounts which I don't want or should have. I'm not married, I don't smoke, I'm not retired. Whatever. Everything would get more reasonable if I get auto and homeowners insurance so I did. So now nearly two months in I get a letter terminating my homeowners policy. They say I'm in a brush fire is area, near a slope or hillside, and that a burglar alarm had inadvertently been applied. So guess what happens to my auto insurance rates.

I wrote a letter to my agent at AAA and he worked to escalate the issue with my claim being denied. An adjuster was sent out to record everything and my claim was approved. While the entire situation has been stressful, I am glad I was able to work everything out with AAA and that they were willing to work with me in the end.

After a tornado we were told NOT to repair ANYTHING until they told us. We would have been without any power and a HOLE in our roof since MID May --- check for their "settlement came" MID June a fraction of real costs of repairs (pennies on the dollars). Months later if we had not repaired it would not be done... horrid arrogant customer service. One adjuster refused to show ID or take roof shingle for report --- RUN from this company.

I am contacting you today because I am very upset with how this situation has been handled and how it has impacted my family. It has put a strain on 86 year old senior citizen's quality of life and her caretaker's life. AAA has made this situation physically, mentally, and emotionally straining. This “small leak” isolated to two rooms has become a homeowner's nightmare to manage due to AAA’s lack of ability to manage their work. As stated in the plumbers report, there is absolutely no evidence of where the leak came from, but it is being falsely stated and believed that it came from a crack that was dye tested and said not leaking. I had to take it upon myself to push to get the inspector about replacing the shower. It is a good thing that I did push because the inspector agreed it absolutely needed to be replaced.

Renters Insurance Claim - Terrible! I would never purchase a policy with AAA. My neighbors had it. I did not but their apartment flooded into my apartment for a few hours. When I returned home my apartment and belongings were so bad. I sent minimal requests for damage even though I lost more (for instance I had to pay to relocate with my 5 kids and I didn't even add those in my damage costs). Well my adjuster has been giving me the runaround for 5 months now and has just informed me that she has 3 years to settle my claim.

My agent was Chris ** in the Thornwood AAA office for decades, in the beginning he was very responsive and very accurate with all aspects of our transactions. He even responded and conducted a lot of our business via email. Things were great up until about 4 years ago for some reason. I had always recommended AAA to my friends and family until then. About 4 years ago things changed drastically not only with Chris but also with the offices and its personnel. His responses became less consistent by email up to days, then weeks then so long that I ended up having to call to reach him at all. Then even calling I was unable to reach him and left voicemails to him and his assistant.