AAA Homeowners Insurance Reviews

I am highly disappointed with AAA insurance. I switched my auto and homeowners insurance to AAA back in January. I was told I didn’t have to contact my old homeowners insurance company to cancel that policy because AAA would handle that. Apparently they didn’t handle it because I received a renewal in the mail this past weekend. I called my bank to see if they received a refund due to the cancellation and they haven’t and neither have I. Also, what I was quoted for auto insurance and paid for increased within two weeks of having the new AAA insurance.

I have been a AAA member for over 10 years and I decided to have my home covered by them,, well I have a claim on my plumbing,, I had a very racist adjuster come out. He started making little comments soon as I opened my door,, His name is Garrett and he’s very unprofessional,, He talked bad about the company that I had doing the work and he would tell my wife one thing and tell me something totally different and he kept expressing, 'Well it NOT YOUR HOUSE ANYWAY,", I’m the one paying the mortgage so who’s house is it? I was very disappointed with him and the way he was handling our claim,, He’s very rude and disrespectful

The worst insurance experience of my life. They were slow, the person assigned to me was arrogant and condescending. After I sell my house I will NEVER get insurance from them again.

We have had our homeowners insurance w/ Triple since 1981 and have also had our cars insured with them for many years. We had some water damage from a burst water line. Triple A offered us their full service program which we learned too late was a program designed to lowball their policy holders who have Triple A homeowners insurance during the claims process, specifically regarding replacement cost value (RCV) and total loss estimations. They also sent us contracts who acted unethically. They sent us a plumber from Exact Leak Detection who did not have a business license and who claimed they they did not need a building permit to do plumbing repair work. I had to go to City Hall to report thems so they then had no choice but to apply for the business license and obtain a building permit and inspection. The City required them to make corrections on the plumbing work they were doing on my home. All this caused major delays.

I pay my house insurance in full every year. I had a new roof installed. I called AAA and let them Know and sent them proof of roof installation. I was told I had a refund of 184.00 dollars. This was in Oct of 2025. I have not seen a dime of this money. When I call I get the run around. I even visited their office. Young lady said she would look into it and call me next day. This was a month ago. Never heard anything from her. AAA is quick to take your money but fails when they owe you. I have already cancelled auto INS with them and come August I will terminate house INS. They are too busy trying to sell you trips than take of business.

I bought policy’s from Ruben **. After I received your policy will be cancel march 3. I call several time. I left messages to Mr Ruben. No answer after I try to reach Customer service. Take 3 days each day 45 minutes I spend. I don’t like way they treat their customer. I will not recommend to anyone to buy policy from them.

Water leak and secondary damage in our home, as this issue has remained unresolved for the past three to four months. Despite our patience and efforts to accommodate AAA, including staying in tents on our property rather than in hotels to minimize expenses for meals and lodging, we feel that our commitment and cooperation have not been appropriately acknowledged. The manner in which AAA has managed this claim has been disappointing and discouraging. As loyal customers for 16 years, we had hoped our concerns would be addressed more promptly and effectively. Our objective remains to work collaboratively with AAA to reach a fair and comprehensive resolution.

I had Eddie and Michale out to my house to look at my furnace. They looked at it and informed me very well on what was needed. They worked with me to replace everything same day because it needs to be replaced and is all outdated. Very nice guys and very knowledgeable

AAA Homeowners Insurance takes advantage of senior members. Our homeowner policy expired December 31, 2025. I was notified of this event mid December and was given a new policy amount of roughly $2,600. Assuming we were on auto pay, the holidays and being senior and forgetful...The new premium payment was not made by the 7 day deadline of December 31. AAA notified us on January 7 that our policy was canceled. No warning. The next day, we immediately renewed the policy and paid in full. The new premium is now $3,100. They did not care. We asked to speak to a manager...She did not care. Our auto policy is on autopay. Why not homeowners.

Have a firm quote on home ins, asked ins value of home, gave the amount to insure, was told that is good.. After 2 months AAA revised home value by over 150,000.00 added 240.0 to premium..much higher than current ins.. I got #$%^$#