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21st Century Insurance
Overall Satisfaction Rating
1.60/5
  • 5 stars
    15
  • 4 stars
    5
  • 3 stars
    8
  • 2 stars
    13
  • 1 stars
    132
Based on 173 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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21st Century Insurance

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21st Century Insurance sells car insurance that comes with free roadside assistance. At this time, 21st Century isn't a verified InsuraMatch partner. To find a company that meets InsuraMatch's standards and get quotes, call InsuraMatch to get started. *ConsumerAffairs insurance program, powered by InsuraMatch.

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Last updated: April 2, 2018

207 21st Century Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 2, 2018

I just had the best validation of my decision to leave 21st Century Auto insurance. I'm moving, I needed to add insurance and found a better deal on several policies than what I had with this company. I've been with them for over (way over) 10 years. When logging in to my account, I found no way to cancel online, so elected to use "Live Chat." The initial screen said I was #6 in the queue and would wait an estimated 48 seconds for help. I sat for 50 minutes and watched as I moved up to #1 in the queue. Then I was # 2, then #1. After almost an hour, the screen showed "Request canceled. No agents are available."

After this wait, I made a phone call and was abandoned during a transfer. A call to another number got me to a live agent who told me I could cancel the policy, but there would be a $50 charge. I asked for the fee to be waived based on the hour of wasted time online, but he was unable to do so and justified the failure of the online chat by telling me, "It's Monday. We're busy on Mondays." I suggested if this is a true they should get more help on Mondays and asked for a supervisor. Two levels of supervisors later made it clear that the fee wouldn't be waived. My only apparent option is online reviews and word of mouth.

I was treated rudely at every step and was inconvenienced by incompetence and the fact that I was requesting to cancel. Although, I suspect there's no law, contract, or policy violation, companies like this that lack the integrity to honor customers requests to mitigate time wasted due to incompetent management shouldn't be on anyone's list of businesses to spend your money on. If you're considering 21st Century for any service. Think twice. You've been warned.

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2 people found this review helpful
Verified Reviewer
Original review: March 14, 2018

I have been a customer with 21st Century for over 5 yrs. On March 1st I decided to go with a different company because they could give me a better deal. At 53 yrs old I have switched insurance a number of times. To my surprise, upon canceling my policy, they were extremely snotty and told me they were keeping $50 cancellation fee (Never had that happen before. Every other company I have ever been with, automatically refunds your unused portion of your policy). Not them. They said they were only giving me back $29. Well didn't receive anything and after two weeks I called to ask why? Again I was greeted coldly and I was told they were charging me the $50, and my balance means I owe them $29. I am in shock. $50 doesn't sound like much, but I am a widow on a limited income with a special needs child. Every dollar counts.

And on top of this, to be treated so rudely after all the years I was a loyal customer and gave them my money (I have a pristine driving history) what a slap in the face. They are a greedy nasty company and after reading the many much more underhanded things they have pulled on all of these people, I would warn everyone to stay far away from them. There are much better and nicer companies who actually appreciate your business, think of you as a human being and treat you that way. Don't let this company fool you. They are out for your money and don't care about trampling you when you are no longer their money tree.

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4 people found this review helpful
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Verified Reviewer
Original review: Dec. 9, 2017

My car got rear ended and automatically had multiple problems, including oil leak, electronic, transmission, tires. 21st Century paid for the damage to the bumper and said other damage didn't come from accident. Who is protecting the consumer in this case. There are numerous complaints about 21st Century. They recently stopped offering their auto insurance in my state and transferred the policies to another Farmers company called Bristol West Insurance... a 1.5 star rated insurance company. I wouldn't use either of these companies and have totally lost respect for Farmers and 21st Century.

5 people found this review helpful
Verified Reviewer
Original review: Nov. 29, 2017

They are on the ball with all aspects of my coverage. I have been a long time customer, and have had 2 accidents, not my fault, which the company handled beginning to end. They were very prompt in addressing all of my personal questions and handling the claim. They paid me top dollar on my vehicle, which was a total loss, and even followed up with me once claim was closed, just to see how I was doing and feeling. How cool is that?!

4 people found this review helpful
Verified Reviewer
Original review: Nov. 14, 2017

I was added to my father's existing policy. He was elderly, I had to double check rates to make sure the price was fair... FAIR?? VERY FAIR! I had one fender bender and there was accident forgiveness and one subsequent accident all without a hitch. Filing a claim was done for me by a relative and had quick, pleasant customer service.

3 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Nov. 10, 2017

I dropped my car keys down a storm drain. Call for roadside assistance while me and my son sat outside of our vehicle for three hours. Three hours. Yes three hours. Not even exaggerating. I eventually gave up on waiting for them and went home then they said that the service provider showed up and I refused the service because I wasn’t there well of course I wasn’t. It was now midnight and I’m not going to wait any longer. I walked home. I still was charged for the service as if I refused it. Why would any insurance company leave a single mom and their child outside for 3 hours at night time waiting for help? Definitely not an insurance company I will be keeping much longer.

5 people found this review helpful
Verified Reviewer
Original review: Nov. 6, 2017

This company is always quick to respond and has always been easy to deal with. Their agents always are helpful and knowledgeable and seem to be there for the customer too. Whether it’s to see if they can help ease the cost of the policy, or to help you through an accident. They even lowered my monthly bill considerably when I told them how little I actually drove my car. The agent asked how many miles I had on the car, and calculated that my insurance should be about $300.00 a year less.

I was also involved in a car crash when another vehicle, ran a red light and smashed into us. Everyone was safe thank God, however, my car was totaled. My insurance company had an agent out the next day. He said he could open a claim, and give us an estimate of what they would pay for the totaled car. I was quoted a fair price, and eventually went with my insurance, instead of the at fault driver’s. The other driver's insurance company wanted to start at a very low price and haggle over the final settlement. I eventually called 21st Century back and said I wanted them to handle the case. I received a check in less than a week.

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4 people found this review helpful
Verified Reviewer
Original review: Aug. 24, 2017

I spoke with them 6/20/17 after thunders storm shorted out my unit. They sent a company named Chesapeake to view damages. The estimate was $5000 for new unit because of damage. 8/23/17 still no A/C. Chesapeake said they could fix it for $500. Ok. No response from Chesapeake or 21st Century. Can't speak to managers or anyone except Joel ** and he is a smart mouth representative! I have correspondence via email stating costs and claim denied because of surged wires.

4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2017

My Insurance premium has doubled and I have all dismissed tickets and one that is a non moving violation and this fraudulent company increased my premium completely disregarding the dismissals and non moving violation. I highly suggest not using 21st Century. I will be seeking counsel tomorrow to sue for illegal and unethical business practice.

9 people found this review helpful
Verified Reviewer
Original review: July 6, 2017

I have had this insurance co. (21st Century ), for almost 5 years. The whole time I've had a car loan, and have the required full coverage. I have NEVER asked for help in any way from my auto insurance Co. Today I called their 800 number for roadside assistance, because my car would not start. I am a single mother of a special needs child, and my vehicle is extremely important to my daughter's safety and livelihood.

I called at 9:00 A.M. and was told the agent would call me back with the tow information. 45 minutes later I did not hear from her and so I called her back and was told I would have to WAIT an ADDITIONAL HOUR for service, AND it would COST ME MONEY! After an hour and a half, with no tow truck in sight, I again called back. The man I spoke to was very nice, he told me that my request had never been put through!!! He apologized profusely, but informed me that I would have to wait an additional hour!!

I stated my dissatisfaction, and that I felt that I should NOT have to pay any money, considering the extremely POOR customer service I had received. He insisted that I would have to pay. Therefore, I cancelled my request for service. I have NEVER requested service before, I have NEVER been treated so badly, and I will NEVER ask for help from 21st Century again! I called Triple A and received IMMEDIATE service. The POOR customer service is disgusting! AND I am considering switching insurance companies because of this!

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9 people found this review helpful
Verified Reviewer
Original review: June 13, 2017

I first obtained auto insurance with 21st Century in 2011. After 5 years, 3 teenagers and an additional 3 autos added to the policy, my 6 month premium went from $823.55 to $2353.72! My stepson had an at-fault accident, and was then immediately removed from our policy as he started driving a car of his mother's. Six months passed and my youngest daughter got her license. They told me when I had added my stepson that boys always cost more than girls. But here I am, looking for new insurance because they stopped offering in the state of MO, and realize they show that accident on my daughter's record now (when she didn't even have a license yet).

After 3-4 hours on the phone with 7-10 different people, I still don't have this resolved. They also now say that I have not been overcharged for the accident showing on my daughter's record because since she has less than 3 years driving experience, they rate her as having had an accident, whether she has or not. So they're saying there is no difference in rates for teenagers regardless of driving history or gender. Quite the opposite of what they told me in the past, when my stepson had a higher rate for being a boy, and then for causing an accident. I can't even explain the frustration after 2 days of dealing with them. The highest rate at the end of using their insurance is now that we're down to 1 teenager and 1 less vehicle on the policy. And yet the rate is at the highest it's ever been. Shame on Farmers for owning such a shady company!

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6 people found this review helpful
Verified Reviewer
Original review: May 21, 2017

21st Century has a smooth professional claims process. Called the claims department, they took down the information and dealt with the other party. It was seamless.

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Verified Reviewer
Original review: May 15, 2017

I had a towing bill claim and it was a bit difficult to get them to understand that they owed payment of the bill both under the complimentary free $70 towing coverage and the additional $70 coverage for which I paid a premium. They no longer offer the complimentary free coverage. But this is very reasonable coverage for someone with an excellent driving record.

2 people found this review helpful
Verified Reviewer
Original review: April 23, 2017

Last year when our auto insurance came up for renewal, 21st Century Insurance informed me that our auto insurance with them would be cancelled on the renewal date and that they would no longer be writing auto insurance in South Carolina. I had been with 21st Century for over 5 years. I then had to shop for new auto insurance only to find that what we were paying to 21st Century would more than double with other companies. Have had no accidents or claims in the past 5 years, but yet we are having to pay double to insure our vehicles. Both vehicles are getting older and we are older drivers. What a rip off!

Just received our homeowner's renewal policy through 21st Century insurance. The rate on our homeowners insurance has gone up $81.00 for the year. The increase was because we no longer have our vehicles insured through them. Let see now, they cancelled our auto insurance because they were no longer writing insurance in South Carolina, yet we have to pay an additional $81.00 a year for homeowners insurance because we lost the multicar discount and auto/homeowner combined discount. This is fraudulent and unethical. These insurance companies NEED to be audited and regulated for this type of activity. This has all gotten out of hand!

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8 people found this review helpful
Verified Reviewer
Original review: April 15, 2017

After 10 years of being with 21st, I forgot to pay my insurance one month! Realized my mistake the very next month, but it was too late! 10 years of giving them money. No accidents! No tickets! Miss one flipping payment, and it's up yours, go somewhere else! I didn't tell them the only thing I could think of why I must have forgot to pay my March 2017 premium was March 10, 2017 my best friend's sister was murder! Not an excuse, but for someone like me who is never late paying my bills, her murder was all I could think of why I forgot! Well UP 21st you know what! Money grubbing bastards!

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: April 3, 2017

My son's new car was sideswiped about three months after he bought it. The other driver was found 100% at fault. We ran the claim through our insurance company (21st Century-Farmers) and after rather long delays, the repairs estimates were approved and the work completed. Part of the repair was to replace a "Stealth Wrap" that we had done. The estimate was submitted and approved by our 21st Century adjuster and the work completed to the tune of $4,000. Our adjuster told the installer of the wrap that the check was on the way. Several weeks later he called to say he still hadn't received the check and was getting worried.

Shortly after that a new person from 21st Century called me to say that our policy had a $1,000 limit on aftermarket parts and that's all they would cover. I reminded him that it was the fault of the other driver and that driver's insurance should be covering 100% of whatever it took to get my son's car back to new condition. He said they would be holding us to our policy limit. I then also explained that his adjuster had approved the repair and that if the wrap had not been on the car, they would have had to pay for the entire right side to be repainted, certainly costing more than the $4,000 wrap. He said he'd see what they could do. Of course we just received a check for the $1,000 made out to the at fault driver. Talk about a cluster **. Needless to say that after many years of having as many as six autos insured by 21st Century, they have just lost our business.

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5 people found this review helpful
Original review: March 12, 2017

I have been long time customer with 21st Century Insurance. They just raised my premium based on a fraudulent insurance claim. I do not have any tickets or accidents in my record for 31 years ever since I have been driving & over 20 years with 21st Century. I have been lucky enough to have NEVER even needed a TOW or ROADSIDE ASSISTANCE. As you know when a kid gets of driving age they must be added the policy. My daughter lets someone drive her vehicle & the driver hit a DOUBLE PARKED car with NO ONE in the car. The man heard the bang and runs back outside.

He LIED and said he was in the vehicle when it was hit. But does not call an ambulance at the scene. He calls his daughter for a ride home. He goes to the doctor sometime later and keeps going to the doctor, submits the doctor bill and a FRAUD claim and 21st Century pays this man 70,000. False Insurance claims is a CRIME. It is not to make extra income! THE MAN WAS NOT IN THE CAR WHEN IT WAS HIT. HIS OWN INSURANCE COMPANY DID NOT BELIEVE HIM AND DENIED HIS CLAIM BUT 21st Century settles the fraud claim for 70,000 UNBELIEVABLE!!! I did not know it was this easy to commit insurance fraud!!

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6 people found this review helpful
Verified Reviewer
Original review: Feb. 12, 2017

I have been long time Customer with 21st Century Insurance. My renewal come for next 6 month and they raised. I don't any ticket or accidents in my record for 15 years even good Credit. I use to pay automatic every 6 month in full. I called and she told me I had two roadside assistance and someone in claim department entered as accident. She said call claim department and correct, I did called claim department they said "You only had two roadside assistance not a accident." Final they told me "we don't know why you premium is raised but someone will contact to you in 48 hours." Week later I get same Bill in the mail. Finally I went online and shop around and found good deal.

8 people found this review helpful
Original review: Jan. 29, 2017

I'm dumping this ** insurance company. I will not and do not recommend them to anyone. My vehicle was scratched thus is being investigated. Requesting my ssn# for any credit issues and a bunch of other crappie. 21st Century can go to hell. Will not longer be a customer after your time-consuming investigation. Have fun **. My credit is good.

5 people found this review helpful
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Verified Reviewer
Original review: Jan. 27, 2017

When I originally signed on with 21st Century Insurance almost 2 years ago I was paying about 2/3 of my present premium, approximately $700.00 for 6 months. My bill in 2016 was $885.00 for 6 months. I just opened my bill for 2017 and it’s $1042 for 6 months and increase of almost 18% in 6 months... 18%! My pay doesn't go up that fast!! I have no tickets, no accidents and a perfect driving record and yet I'm paying an 18% increase for "6" months. This is called gouging or rape and pillage! Their profit was in the billions of dollars in 2015 and 2016.

When I phoned them I was told they paid out more than they had anticipated. Let’s see. More people in general are driving than ever before and $20,000,000,000.00 isn't enough net profit for them!! I'm now shopping. I have no issue with the company except they are out of control with their rate increases, 18% in 6 months!!! Perhaps I just don't make so much money that it shouldn't matter, but it does! I don’t like being taken advantage of or having my money stolen from me.

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11 people found this review helpful
Verified Reviewer
Original review: Dec. 9, 2016

Lowest rates of all insurers investigated. I've had only one problem with 21st Century in six years when they attempted to raise my premium for no good reason. Otherwise they've been fair and easy to work with.

3 people found this review helpful
Verified Reviewer
Original review: Nov. 3, 2016

I was merely attempting to change the start date of my policy from a Saturday to the proceeding Friday. After 52 minutes on the phone, I was told that the representative had never seen this "error" message before and would need a supervisor... to change a start date? She was less than helpful. I asked for a supervisor and thrown back on hold again. Then 10 minutes later, was told I was waiting for one. I finally had to leave a callback number - problem was not solved - and I wasted over an hour for a simple, simple request. With claims they are better - hence the two stars but rest assured I will be changing companies this week.

5 people found this review helpful
Verified Reviewer
Original review: Oct. 12, 2016

I was involved in a minor crash. While sitting at stop light, my car was rear-ended. The driver who hit me was insured and never challenged the fact she was at fault. The accident was reported to both our insurance carriers and her company paid for the damages because the other driver was 100% at fault... 21st Century raised my rates ANYWAY by nearly 40%!

When I pointed this out to them, they said it was a clerical error, but when I got my next banking statement, I saw they STILL had not corrected the "clerical error." This is the reason I do not like having them take the money directly from my account; if I had not noticed, they would have overcharged me by 40% FOREVER! IT took MANY, MANY calls to get this taken care of and it was completely ridiculous. Not ONCE did anybody at 21st Century apologize to me for all the hassle they caused.

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7 people found this review helpful
Verified Reviewer
Original review: Sept. 17, 2016

I had an encounter with a pedestrian who claimed that he was hit in the leg and lost 3 days of work. Initially, at the accident site, he said his daughter might have been hurt and he never said anything about himself being hit. If he was really hit, then he would have complained that I hit him at the accident site. But the fact that he changed his story tells me that he lied. However, the insurance adjuster for 21st Century settled the claim less than a week in favor of the pedestrian because she said that is better than going to court. I was willing to go to court. After that my premium went up. I reduced my coverage to lessen my premium. Now my coverage is just the minimum required by law. However I was told recently that the entire California just had a premium increase so my premium will increase again.

8 people found this review helpful
Original review: Aug. 27, 2016

I hit a deer which is clearly not my fault and 21st Century even told me that it was not my fault. But yet they have it listed on their records as being my fault and so nicely cancelled my ** ins! So now when I try to get ins with another co, they either will not insure me or they want 400 a month! 21st Century is a ** ins co.

10 people found this review helpful
Original review: Aug. 13, 2016

I got into a car accident on my way home from work due to black ice and ran over a church sign when I slid off the road. So I call after my accident to find out they conveniently canceled my policy the day before. I have no way to prove it was done after my car accident. Now my license is revoked.The church whose sign I hit wants 2500 dollars for the damage to their sign. They want 1,000 down and 300 a month until it's paid off. This is the worst possible insurance to have. If I would have went with State Farm or any other insurance company I wouldn't have to worry about this. This company is unethical and needs to be investigated.

11 people found this review helpful
Verified Reviewer
Original review: July 27, 2016

They hound you with too much paperwork after you have completed paying the premium in full! I had something to do each month with them threatening to cancel me for non-payment of policy! I did everything they asked for within the timeframe they requested. They still cancelled me. They wanted more money, in which I disagreed with. And could not get any representative to see my point of why I should not be owing the additional charges. I called before the due date of when these fees were due and I had her on the phone and asked her to hold on one second while I pleaded with her not to hang up. Steer clear of these guys!! Terrible customer service!!! And she hangs up!!!

8 people found this review helpful
Verified Reviewer
Original review: July 23, 2016

After years of being a customer and I underline customer they cancelled my policy for a glitch in the system using the automatic payment system. They can not even give you a call or anything about the cancellation. They are stuck in their computer world and can not even call their long-time customer. So I got this notice after the canceled date and I called and they said this can not be reinstated because the credit card number that I changed few months ago of a hack confirmed by Capital One.

So let's review. I was hacked, 21st Century canceled, got notice after the date. I called to get this straightened out. They said can not be reinstated because of the credit card number. No phone call at all or certified letter about credit card number or anything. Also I had called previously a month ago or so to get a better rate and they snubbed me. Now the kicker. I got in touch with another company and got 200 dollars off from what 21st was charging me! And told them what happened and they said they should have called or something especially a long time customer! 21st Century should be arrested for how they treated a long time customer causing me aggravation.

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12 people found this review helpful
Original review: July 15, 2016

A 23 year old male uber driver hit me in my car IN MY PRIVATE HOME DRIVEWAY while speeding into my driveway to flip a U-turn. Not only was the claims adjuster, Craig **, not helpful, he didn't answer my questions why he ruled against me until our most recent phone call. In fact, he gave me NO useful help other than this at all. I asked him REPEATEDLY for help regarding how I start the appeal process and all he would tell me is that the claim had been referred to another adjuster who would, sometimes, contact me. I made it clear I wanted information on appealing his unjust decision OUTSIDE 21st Century Insurance but he refused to answer and give me any information.

I am now looking for an attorney who will help me through an independent, fair and impartial appeal process since 21st Century's Craig was not only not helpful, he tried to foreclose my getting any REAL independent help. He also neglected to answer my questions about an Insurance Commissioner and Insurance Claims review board, etc, claiming he knew nothing. The only thing he was good at was at being a complete obstacle to the fair resolution of this claim.

After reading a number of reviews of 21st Century (after the accident occurred), I see that my experience is common with that company. In fact, reviews of 21st Century contain many sad stories of unjust claim verdicts followed up with jacking up premiums to as much as twice the previous rate - if this happens I will just go to another insurance company as I hadn't had any insurance claim since 1988 and I am not at fault in this recent one. The ENTIRE accident happened in my private driveway.

Craig was personally rude and shutting down of any information I tried to provide at almost every juncture - certainly well over 90% of it. He was a negative experience no one who is a customer of 21st Century Insurance should ever have to encounter. An adjuster who just makes up his own mind then attempts to force his decision down your throat while providing ZERO useful information, NO information WHICH HE WOULD HAVE in the course of his job, regarding outside 21st Century appeals.

All he did was say another 21st Century claims adjuster he gave me no information about would review my case. This is not fair and not good business practices, and in fact in violation of many consumer protection laws. I WILL fight this case outside the unfair practices of both Craig and by proxy 21st Century. Im certain consumer protection laws were violated with regard to how my case is being mishandled, and I will be getting them addressed from outside their company.

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18 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 8, 2016

I was hit by a car with this insurance. First, they do not call you, you have to follow-up with them like it is not enough hassle to have been in an accident already which wasn't your fault. Then they take a minimum of a week to do something and then you have to call again!! They also look for ways not to pay, they will inspect your car but after that you don't hear anything from them. Horrible experience. Now you don't only have to drive carefully but make sure you are always avoiding others hitting you otherwise you get in a mess with their insurances. I would never work or do any business with this company.

16 people found this review helpful

21st Century Insurance Company Information

Company Name:
21st Century Insurance group
Website:
www.21st.com

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