21st Century Insurance

Having been with 21st Century car insurance for over 4 years now it's not what it used to be as of when Farmers Insurance took it over. Claims are a joke and you will be cheated out of the worth of your car when it comes to payment for damages or loss. First you are no longer dealing with the good old folks from the real 21st century co. Instead you are now forwarded to Farmers which has a terrible reputation, lousy staff and adjusters. I have been appalled with the service.

I am seriously considering another insurance company because 21st Century is extremely unprofessional, incompetent, and inefficient. A year ago, I was involved in a car accident that wasn’t my fault. A woman by the name of Melissa is working on my case, and she is impossible to get a hold of! She doesn’t answer the ** phone or return calls or text messages, and her supervisor is just as bad at answering people. I received my out-of-pocket deductible that paid for repairs, but I am still waiting for my subrogation payment for my rental car, which I had to have while my car was in the shop. I am tempted to have them drop my case so I can take the other party to court, or I will not see the rest of my ** money. It must be corporate culture to ignore your customers.

It is an awful travel insurance company. I claimed last year for my mom after more than 3 times sending the documents, I have my phone screenshot waiting on hold for over one hour!! They are good at getting money but so bad at refunding!! I will never trust them again!! Unfortunately, there was no way to upload my phone screenshot to confirm the waiting time!!

I have been with this insurance company over three years. I pay my monthly premiums automatically. The premiums are drawn one month in advance. Due to the Corona-19 we experienced a lay-off. With that said, Coupled with the fact of being financially responsible, I contacted them and attempted to acquire a more competitive or cost effective rate. l with negative results. Being superior drivers, I eventually acquired A better rate with another insurance company. As such, I provided 21st Century Insurance a two week notice of cancellation. After the initial representative ROSE laughed at my current situation, Mary condoned the behavior and Nonetheless stated I would be penalized and incur an early termination fee. I have contacted the Federal Trade Commission and Better Business Bureau and reported this situation. I don’t think consumers should be expected to pay any type of penalty because one is being financially responsible.

Broke down on the side of the road with my 3 and 7 year old daughters in car. Century 21 told me that their computer system wasn’t updated yet so they couldn’t help me until after Christmas. Told me to go pay for everything and get my money back after they fix their computers. Worst company ever!!! Lazy and heartless.

Not sure how this company stays in business. We’ve naively been with this company for a while. Our home insurance was through them. They kept raising their rates and were getting expensive, and when we went to file a claim on our home for damage from hail, they depreciated our roof with us having to pay 18,000.00 out of pocket. Who has that kind of money? This company will rape you... Beware and run!

Fair price on full coverage. I get good driver discounts. Every little bit helps. I always get thru to someone when I have a question. They are very helpful and answer all questions thoroughly.

I'd been with them for nearly 40 years in California. Had two accidents. One was not my fault (I was good samaritan who stopped to help an accident and was sued as cause. Even though not owner in other car, expired license, expired plates, this co blamed me at 51%.) Had another accident which was deemed my fault 20 yrs later. Redeeming my rental car while my car was repaired, was hassle. Had to go thru their third party agent. This person continued to harass me because mechanic hadn't finished repairs -- in less time than estimate. They were non responsive to MY almost daily follow ups.

We had gotten a hold of our roadside assistance because I had locked my keys in the car. The person they sent out to us stole $140 (70$ charge 2x) from me because she said I didn’t have an up-to-date insurance card. 21st-century said I should never have been charged and advised us to get ahold of the company that they dispatched. That company blocked her phone calls and lied to 21 century and basically stole money from us. Then 21st-century said they would refund us the money and our claim was going to be sent to the top. Five people told us that in actuality our claim has never been filed and no one is getting ahold of us through 21st-century or returning our emails or calls. Now 21st-century is giving us the runaround as well as lying to our face every time we try to get ahold of a higher up. We were again lied to today 2 weeks later and We’re leaving this company and will do everything we can to make sure people know how horribly it is ran!

I was a 21st Century Customer for about 25 years. 21st cancelled my insurance with inadequate warning of an expired credit card used for automatic payment. The only notification was an email stating that "a new document was available for review". 21st left my daughter stranded in a large city with no roadside assistance. (This is how I found out the insurance was cancelled.) 21st now wants me to jump through hoops to provide information on the problem that is stored on their web site. On top of that, 21st pricing is not as competitive as it used to be. This situation is worthy of a Dilbert cartoon where a company has a "get rid of the pesky customer" policy. It is sad to see a once good company degrade like this. Rather than risk another similar issue, I went with GEICO and saved some money at the same time.