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As a customer of 21st century insurance I occasionally pay online. They use Western Union to process their payments. It's a $2.50 charge. I've done it before, no big deal... Until it was. About a week ago I paid my bill using their Western Union payment processing. Shortly after processing my payment through Western Union I checked my bank account and found that my payment had been withdrawn twice. I did not submit a payment twice. There was a glitch in their system. I called 21st Century when I noticed the double charge. The customer service rep said she didn't see any charges come through yet and that I should call back the next day.
When I called back the next day they said the only way they could issue a refund was if I called the same day that I made the payment. I explained that I did call the same day but it was too late. Apparently no one can do anything!!! I still think 21st Century could have done something to return my money since they had accepted it twice. My bank told me it had somehow issued two approval codes and that if 21st Century accepted one and kicked back the other it would be returned to my account within 48 hours. But instead, 21st Century accepted both payments.
Don't ever pay with Western Union. Apparently if the charge goes through twice it takes an act of God to get it reversed. 21st Century insists that there is no way for them to refund my money except to issue a check after 10 days. I thought that was ridiculous. It was over $500 that was taken out of my account twice. Waiting 10 days plus mail time for them to return that kind of money was not an option for me. I contacted my bank to contest the charge, explaining that it had been charged twice. It was pretty obvious that this was a mistake. This is when I was informed that since it was a Western Union transaction they have absolutely no way of helping me get my money back.
Beware. If you pay using Western Union and there is any kind of issue, you have little recourse. I had no idea and I will NEVER use them again. The best 21st century could do was waive the 10-day waiting period. It still took more than a week to get my money back. It's ridiculous that nobody warns you about these things. My advice is to think twice before making any kind of payment through Western Union.
I had a wreck. Not my fault, I got rear ended. I didn’t even get a call back from 21st Century Insurance till Progressive Insurance came out, check the car out and total my car out. All I wanted 21st Century Insurance was the value of the car. They call back after I cash the check from Progressive Insurance. Their underwriting department sent me a threatening letter. Their customer service sucks. I have been driving for 48 years, they have been my only insurance company. I don’t know what has happened to them.
Horrible customer service!!! I have been a loyal client over 20 years.... Your representatives need new training especially if they are giving out false information and then the answer is always "No no no. Not in California. The system doesn't allow it." A bunch of bologna... Where's the customer care.... My last phone call in March left a sour taste in my mouth and today's call left an even worse taste in my mouth. I'm clearly just another ticket #.... I have now been forced to take my money to another company that cares about their partnership because this Farmers insurance take over from 21st most definitely does not!!!! Dissatisfied loyal client.
I have had auto insurance with this company for 20 years, no late payments ever and no accident claims. On my last renewal somehow the automatic credit card payment was declined and they just canceled my policy. Their system had a technical error as later on the phone I learned that somehow their system was saying that my cc had expired when it actually did not and they used charge this card just fine for the last 3 years. There was no notification of failed payment and an opportunity to call them about this and fix it. They just mailed me a letter that my policy was canceled as of like 26 days ago! I was driving with no insurance and not even knew about this. Obviously they have no respect for their long-time customers. I will now shop for another insurance company and I will not recommend this company to anyone.
Nicole ** Horrible supervisor, not willing to help out! She should not be a supervisor with more than enough evidence showing that the other person is liable and my vehicle damaged, then said it's not my fault in the accident and that the other party is not either. So it's nobody's fault, which does not make any sense! These companies just do not want to pay! No matter what, we will see what happens in the court of law! Ending My vehicle policies with them. Don't do business with these scammers!
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So I have had 21st Century for the past 25 years. No issues ever because I never had a claim and always paid my bill on time and via automatic payments. So fast forward to two weeks ago and I am issued a new debit card from my bank with a new card number. Since I forgot to update my 21st Century account with the new number I get a notice in the mail that my auto insurance has been canceled. The notice a arrives a week after the cancellation date, no warning, no email, no attempted phone call. Then they have the nerve to charge me $10 to reinstate my account. All this after 25 years of paying my bill and never being even a day late. They've lost my business for good, and that of my adult children too. These companies should pay better attention to keeping their good customers once they have them.
The issue that I have is that I get paid on the 3rd of every month. These MORONS took money out of my checking account on the 31st. On that date I don't have enough to cover the payment. I explain this to these people at 21st Century. These IDIOTS don't seem to understand that every month it's going to be the same issue....no money available till the 3rd....but they didn't want to change the date to the fifth of every month like I had for many years. They change the date to the 31st without any approval from me. They said that they couldn't change it back to the fifth. I ask why since that how it was for many years. They answered that it was not an option??? There something really wrong with these people at 21st Century. They really don't get the words!! COMMON SENSE!!!!
I have had this insurance for several years and have contacted this company several times for policy changes, information etc. The only time I was treated with courtesy is when I called roadside assistance one time. The representatives that I had spoken with have all been short and at times rude and unfriendly. Every time my policy renewed the price would go up. I have not had any traffic incidents since I signed up with them. After this last time once again, of rising premiums and unfriendly service I decided to switch to another company and ended up saving 55 dollars a MONTH for the SAME coverage and nicer representatives.
I don't know about the company but I have met with an accident with one of their client, It was his mistake. At the time of claiming The representative whom I have spoke was very rude and cheap. As part of the claim he has to provide me a vehicle while they send my car to Body shop. I asked for same segment car which I was driving. The representative was so arrogant that, he started saying, "I cannot give Mercedes or Toyota Avalon for you." Moreover 2018 Corolla is equal to 2016 Camry. Without knowing facts he was claiming "both have same engines, and what's your problem in that". If he has some budget problem, I can understand that. But he cannot be so rude. As he was talking cheap. I didn't find a point in arguing with him. I will not recommend this Insurance to anyone.
I was a customer for close to 20 years and this year, I had to add my newly licensed 17 year old to my policy. I made the policy adjustment on August 14th and at the time, they couldn't provide me with a quote - the representative said the system was not able to update that at the time. I trusted this company from past experience, so I let it go but checked my online policy every other day waiting for the updated information and policy amount. I called back twice in the month of August and was told both times that they were having system issues and I would need to check back at the end of the month. I called back at the beginning of September and was finally able to get my quote. The new charges were EXTREMELY high! I was expecting it to be a lot higher, but this was ridiculous. I called around to other insurance companies and found another provider that saved me $1,400 a year and provided better coverage.
I canceled my policy with 21st Century on Sept. 20th and asked if I owed them any money. The representative said that they couldn't tell now, the policy was in process and they would notify me if I had a balance due or a refund. I tried logging into the policy periodically but I was locked out. I watched for invoices and received nothing. On Nov. 13th I received a collections notification - I was sent to collections without ever receiving a bill. I called 21st again tonight and was told that they sent me 1 invoice and the policy cancellation acknowledgment on Sept. 22nd and 26th - I KNOW I did not receive this. I told the rep. that I found it strange that I have received every policy declaration for the last 20 years and the one time I really needed something, it somehow never made it to the same house I have always lived in. The agent read the notes from previous contact I had and agreed that there were a lot of issues and apologized for that.
She said that she would escalate my account due to the notes she could see regarding all of the issues but that I would need to pay the $432 that was due for the 37 days my kid was insured with them. She said they would escalate this to retract my collections notice if I paid now so I did this to avoid having a collection notice. I let the rep. know that I was very disappointed with their service and that I would be writing a review and sharing my experience with everyone I can, to help them avoid this happening to them. There are many insurance companies to choose from, I recommend you read reviews for the ones you are considering before you go with 21st Century. I looked at reviews before writing this one and if you sign up based on reviews...you won't be choosing them.
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