21st Century Insurance Reviews

We have 21st Century Insurance after shopping around. They were the best fit for us although premiums and deductions are way too high. I like their customer service reps who know their job and do it well, and courteously, give great rates and have different options for payment and give you a choice as to what time of the month you want to pay. But I do not like it when a company says, "We will give you a replacement car" but the fine print says your car has to be a year old with low miles on it. No one reads the fine print so the rep. should make all options plain and clear to the buyer. I'm not a fan of insurance companies because I see them as robbers. They are big business.

21st Century Insurance was the best in California! The claim was many years ago, but the company was very quick to get an appraiser out to look at my vehicle, and quick with payment for damages. Also when I lived there the rates were great; not so much when I moved to OH. Then they stopped covering OH altogether.

I was hit from the side and damage to my right wheel well, bumper and right front door is obvious. The other driver admitted immediately it was his fault. He pulled out from a parked position and hit me as I was passing. After speaking to both companies' adjuster, my adjuster for 21ST CENTURY cannot, and will not make a phone call to the ALLSTATE agent refuting their claim that I was 20% at fault. I sent my adjuster the pictures taken at the scene, still no assistance. She claims because I do not carry "full coverage" on my car, that they can not help. So why do I pay those monthly premiums if they don't advocate (at least a phone call!) for their clients? Not my 1st complaint about this unethical company!

Yes the process to borrow went quickly but if you have something come up that your payment won't be "on or before" the due date be prepared to be intimidated or even threatened by a supervisor. I have had to call twice and both times have me afraid to answer the phone if they call.

I just had the best validation of my decision to leave 21st Century Auto insurance. I'm moving, I needed to add insurance and found a better deal on several policies than what I had with this company. I've been with them for over (way over) 10 years. When logging in to my account, I found no way to cancel online, so elected to use "Live Chat." The initial screen said I was #6 in the queue and would wait an estimated 48 seconds for help. I sat for 50 minutes and watched as I moved up to #1 in the queue. Then I was # 2, then #1. After almost an hour, the screen showed "Request canceled. No agents are available."

I have been a customer with 21st Century for over 5 yrs. On March 1st I decided to go with a different company because they could give me a better deal. At 53 yrs old I have switched insurance a number of times. To my surprise, upon canceling my policy, they were extremely snotty and told me they were keeping $50 cancellation fee (Never had that happen before. Every other company I have ever been with, automatically refunds your unused portion of your policy). Not them. They said they were only giving me back $29. Well didn't receive anything and after two weeks I called to ask why? Again I was greeted coldly and I was told they were charging me the $50, and my balance means I owe them $29. I am in shock. $50 doesn't sound like much, but I am a widow on a limited income with a special needs child. Every dollar counts.

My car got rear ended and automatically had multiple problems, including oil leak, electronic, transmission, tires. 21st Century paid for the damage to the bumper and said other damage didn't come from accident. Who is protecting the consumer in this case. There are numerous complaints about 21st Century. They recently stopped offering their auto insurance in my state and transferred the policies to another Farmers company called Bristol West Insurance... a 1.5 star rated insurance company. I wouldn't use either of these companies and have totally lost respect for Farmers and 21st Century.

They are on the ball with all aspects of my coverage. I have been a long time customer, and have had 2 accidents, not my fault, which the company handled beginning to end. They were very prompt in addressing all of my personal questions and handling the claim. They paid me top dollar on my vehicle, which was a total loss, and even followed up with me once claim was closed, just to see how I was doing and feeling. How cool is that?!

I was added to my father's existing policy. He was elderly, I had to double check rates to make sure the price was fair... FAIR?? VERY FAIR! I had one fender bender and there was accident forgiveness and one subsequent accident all without a hitch. Filing a claim was done for me by a relative and had quick, pleasant customer service.

I dropped my car keys down a storm drain. Call for roadside assistance while me and my son sat outside of our vehicle for three hours. Three hours. Yes three hours. Not even exaggerating. I eventually gave up on waiting for them and went home then they said that the service provider showed up and I refused the service because I wasn’t there well of course I wasn’t. It was now midnight and I’m not going to wait any longer. I walked home. I still was charged for the service as if I refused it. Why would any insurance company leave a single mom and their child outside for 3 hours at night time waiting for help? Definitely not an insurance company I will be keeping much longer.

This company is always quick to respond and has always been easy to deal with. Their agents always are helpful and knowledgeable and seem to be there for the customer too. Whether it’s to see if they can help ease the cost of the policy, or to help you through an accident. They even lowered my monthly bill considerably when I told them how little I actually drove my car. The agent asked how many miles I had on the car, and calculated that my insurance should be about $300.00 a year less.

I spoke with them 6/20/17 after thunders storm shorted out my unit. They sent a company named Chesapeake to view damages. The estimate was $5000 for new unit because of damage. 8/23/17 still no A/C. Chesapeake said they could fix it for $500. Ok. No response from Chesapeake or 21st Century. Can't speak to managers or anyone except Joel ** and he is a smart mouth representative! I have correspondence via email stating costs and claim denied because of surged wires.

My Insurance premium has doubled and I have all dismissed tickets and one that is a non moving violation and this fraudulent company increased my premium completely disregarding the dismissals and non moving violation. I highly suggest not using 21st Century. I will be seeking counsel tomorrow to sue for illegal and unethical business practice.

I have had this insurance co. (21st Century ), for almost 5 years. The whole time I've had a car loan, and have the required full coverage. I have NEVER asked for help in any way from my auto insurance Co. Today I called their 800 number for roadside assistance, because my car would not start. I am a single mother of a special needs child, and my vehicle is extremely important to my daughter's safety and livelihood.

I first obtained auto insurance with 21st Century in 2011. After 5 years, 3 teenagers and an additional 3 autos added to the policy, my 6 month premium went from $823.55 to $2353.72! My stepson had an at-fault accident, and was then immediately removed from our policy as he started driving a car of his mother's. Six months passed and my youngest daughter got her license. They told me when I had added my stepson that boys always cost more than girls. But here I am, looking for new insurance because they stopped offering in the state of MO, and realize they show that accident on my daughter's record now (when she didn't even have a license yet).

21st Century has a smooth professional claims process. Called the claims department, they took down the information and dealt with the other party. It was seamless.

I had a towing bill claim and it was a bit difficult to get them to understand that they owed payment of the bill both under the complimentary free $70 towing coverage and the additional $70 coverage for which I paid a premium. They no longer offer the complimentary free coverage. But this is very reasonable coverage for someone with an excellent driving record.

Last year when our auto insurance came up for renewal, 21st Century Insurance informed me that our auto insurance with them would be cancelled on the renewal date and that they would no longer be writing auto insurance in South Carolina. I had been with 21st Century for over 5 years. I then had to shop for new auto insurance only to find that what we were paying to 21st Century would more than double with other companies. Have had no accidents or claims in the past 5 years, but yet we are having to pay double to insure our vehicles. Both vehicles are getting older and we are older drivers. What a rip off!

After 10 years of being with 21st, I forgot to pay my insurance one month! Realized my mistake the very next month, but it was too late! 10 years of giving them money. No accidents! No tickets! Miss one flipping payment, and it's up yours, go somewhere else! I didn't tell them the only thing I could think of why I must have forgot to pay my March 2017 premium was March 10, 2017 my best friend's sister was murder! Not an excuse, but for someone like me who is never late paying my bills, her murder was all I could think of why I forgot! Well UP 21st you know what! Money grubbing bastards!

My son's new car was sideswiped about three months after he bought it. The other driver was found 100% at fault. We ran the claim through our insurance company (21st Century-Farmers) and after rather long delays, the repairs estimates were approved and the work completed. Part of the repair was to replace a "Stealth Wrap" that we had done. The estimate was submitted and approved by our 21st Century adjuster and the work completed to the tune of $4,000. Our adjuster told the installer of the wrap that the check was on the way. Several weeks later he called to say he still hadn't received the check and was getting worried.

I have been long time customer with 21st Century Insurance. They just raised my premium based on a fraudulent insurance claim. I do not have any tickets or accidents in my record for 31 years ever since I have been driving & over 20 years with 21st Century. I have been lucky enough to have NEVER even needed a TOW or ROADSIDE ASSISTANCE. As you know when a kid gets of driving age they must be added the policy. My daughter lets someone drive her vehicle & the driver hit a DOUBLE PARKED car with NO ONE in the car. The man heard the bang and runs back outside.

I have been long time Customer with 21st Century Insurance. My renewal come for next 6 month and they raised. I don't any ticket or accidents in my record for 15 years even good Credit. I use to pay automatic every 6 month in full. I called and she told me I had two roadside assistance and someone in claim department entered as accident. She said call claim department and correct, I did called claim department they said "You only had two roadside assistance not a accident." Final they told me "we don't know why you premium is raised but someone will contact to you in 48 hours." Week later I get same Bill in the mail. Finally I went online and shop around and found good deal.

I'm dumping this ** insurance company. I will not and do not recommend them to anyone. My vehicle was scratched thus is being investigated. Requesting my ssn# for any credit issues and a bunch of other crappie. 21st Century can go to hell. Will not longer be a customer after your time-consuming investigation. Have fun **. My credit is good.

When I originally signed on with 21st Century Insurance almost 2 years ago I was paying about 2/3 of my present premium, approximately $700.00 for 6 months. My bill in 2016 was $885.00 for 6 months. I just opened my bill for 2017 and it’s $1042 for 6 months and increase of almost 18% in 6 months... 18%! My pay doesn't go up that fast!! I have no tickets, no accidents and a perfect driving record and yet I'm paying an 18% increase for "6" months. This is called gouging or ** and pillage! Their profit was in the billions of dollars in 2015 and 2016.

Lowest rates of all insurers investigated. I've had only one problem with 21st Century in six years when they attempted to raise my premium for no good reason. Otherwise they've been fair and easy to work with.

I was merely attempting to change the start date of my policy from a Saturday to the proceeding Friday. After 52 minutes on the phone, I was told that the representative had never seen this "error" message before and would need a supervisor... to change a start date? She was less than helpful. I asked for a supervisor and thrown back on hold again. Then 10 minutes later, was told I was waiting for one. I finally had to leave a callback number - problem was not solved - and I wasted over an hour for a simple, simple request. With claims they are better - hence the two stars but rest assured I will be changing companies this week.

I was involved in a minor crash. While sitting at stop light, my car was rear-ended. The driver who hit me was insured and never challenged the fact she was at fault. The accident was reported to both our insurance carriers and her company paid for the damages because the other driver was 100% at fault... 21st Century raised my rates ANYWAY by nearly 40%!

I had an encounter with a pedestrian who claimed that he was hit in the leg and lost 3 days of work. Initially, at the accident site, he said his daughter might have been hurt and he never said anything about himself being hit. If he was really hit, then he would have complained that I hit him at the accident site. But the fact that he changed his story tells me that he lied. However, the insurance adjuster for 21st Century settled the claim less than a week in favor of the pedestrian because she said that is better than going to court. I was willing to go to court. After that my premium went up. I reduced my coverage to lessen my premium. Now my coverage is just the minimum required by law. However I was told recently that the entire California just had a premium increase so my premium will increase again.

I hit a deer which is clearly not my fault and 21st Century even told me that it was not my fault. But yet they have it listed on their records as being my fault and so nicely cancelled my ** ins! So now when I try to get ins with another co, they either will not insure me or they want 400 a month! 21st Century is a ** ins co.

I got into a car accident on my way home from work due to black ice and ran over a church sign when I slid off the road. So I call after my accident to find out they conveniently canceled my policy the day before. I have no way to prove it was done after my car accident. Now my license is revoked.The church whose sign I hit wants 2500 dollars for the damage to their sign. They want 1,000 down and 300 a month until it's paid off. This is the worst possible insurance to have. If I would have went with State Farm or any other insurance company I wouldn't have to worry about this. This company is unethical and needs to be investigated.

They hound you with too much paperwork after you have completed paying the premium in full! I had something to do each month with them threatening to cancel me for non-payment of policy! I did everything they asked for within the timeframe they requested. They still cancelled me. They wanted more money, in which I disagreed with. And could not get any representative to see my point of why I should not be owing the additional charges. I called before the due date of when these fees were due and I had her on the phone and asked her to hold on one second while I pleaded with her not to hang up. Steer clear of these guys!! Terrible customer service!!! And she hangs up!!!

After years of being a customer and I underline customer they cancelled my policy for a glitch in the system using the automatic payment system. They can not even give you a call or anything about the cancellation. They are stuck in their computer world and can not even call their long-time customer. So I got this notice after the canceled date and I called and they said this can not be reinstated because the credit card number that I changed few months ago of a hack confirmed by Capital One.

A 23 year old male uber driver hit me in my car IN MY PRIVATE HOME DRIVEWAY while speeding into my driveway to flip a U-turn. Not only was the claims adjuster, Craig **, not helpful, he didn't answer my questions why he ruled against me until our most recent phone call. In fact, he gave me NO useful help other than this at all. I asked him REPEATEDLY for help regarding how I start the appeal process and all he would tell me is that the claim had been referred to another adjuster who would, sometimes, contact me. I made it clear I wanted information on appealing his unjust decision OUTSIDE 21st Century Insurance but he refused to answer and give me any information.

I was hit by a car with this insurance. First, they do not call you, you have to follow-up with them like it is not enough hassle to have been in an accident already which wasn't your fault. Then they take a minimum of a week to do something and then you have to call again!! They also look for ways not to pay, they will inspect your car but after that you don't hear anything from them. Horrible experience. Now you don't only have to drive carefully but make sure you are always avoiding others hitting you otherwise you get in a mess with their insurances. I would never work or do any business with this company.

I was treated to the most unprofessional bombast by a 21st Century claims representative. Basically this fraudulent company tries to settle claims by bullying, intimidation and withholding of information. Their insured bullied my daughter and refused to provide his insurance information. My insurance - Costco Ameriprise always excellent - had to chase him for over a month. He did not report to the DMV, did not attempt to contact his insurance or return our insurance agents call or contact us so.

Century21 does not stand by their clients. They are quick to pay out to scammers and then raise your rates. I had a very small accident. I was backing into my driveway and this idiot decides to go into my driveway that am backing into at the same time. Police estimated the cost of damage 20-40.00. They had a lawyer at the site of accident in less than 10 minutes. So they did on purpose (I say insurance scam). Century paid out because it would cost more to go to court than pay out. They said it was my fault and no they were not changing their mind. When I called to complain and immediately raised my premiums by 30%. First of all the accident was not my fault. Second they should have not paid out a scammer. Third raising my rates 30% over such a minor accident by their own standards 774.00 is ridiculous.

I currently have 21st Century Auto Insurance and my renewal was coming up so I started to shop around for a new insurance for two reasons: 1) Every renewal my insurance would go up and they could never explain why that was happening all they could it's was the area I live in even though I haven't had any accidents or tickets in over 10 years. 2) The other reason was I need to add my son and his car that he gets in June. I figured since I have been with them for awhile that maybe I could get a good deal. Nope, big mistake. They wanted to charge me almost $600 a month just to add my 18 year old son and another vehicle. I said no I will go with someone else since my insurance ends in less than 30 days.

About a month ago I got into a car accident and called my 21st Century Insurance immediately. They sent for a tow truck that would take (2 hours to get to me) so since I was paying out of pocket I cancelled and called a tow truck company that got to me in 45 min. The tow truck driver told me that the insurance had called a tow truck company that was 30 minutes away instead of in the city I was in!

I am a 56-year-old female with no accidents or tickets. I am currently in Canada for a few months and my truck is located in Nevada on a driveway not being driven. I am keeping insurance on it because I am not sure when I will be back home driving it again. I have traveled the past 3 years and have been paying the same amount to keep it minimally insured. My insurance payment was sent to me and I noticed it went up 120.00 for 6 months and phoned to find out why. I was informed that my information is resubmitted every 6 months in Nevada and my credit affected the increase. I have not used a credit card in 3 years and my debit is used to only pay my insurance. He said I am now a risk because I do not use a credit card. I have been using this insurance company since I was 16 years old. I am cancelling my policy. They are absolutely horrible since they merged with the other company.

Someone bump into me in the parking lot. Even tho we have a police report, 21st Century said they will pay for the girl's claims. They would not fight that, just to go to court. I ask my insurance for please before make a decision talk to the police and they told me no. Their decision would be based on the interview with each person and not with the police report or the police officer. So my claim will go up... GEICO was the other insurance and I heard they are pretty strong. So guess which insurance I am changing to? The insurance is supposed to fight for you and not just accept a claim..

This is a scam company! Will not do business with them ever again and will let all my friends and associates to do the same. They should not be in the business of providing Insurance. Do yourself a favor and go someone else. Their quote may look "pretty", but trust me you will end up paying a lot more as they hide their real fees and charge your account more without even asking your permission. Who does that??? Someone needs to pull their license so they stop ripping-off people. Scammers!!! Stay away from them!

I had a policy with 21st Century since 2010 and recently inquired if they offer additional coverage for someone who started delivering pizzas part time. I was told they do not and no matter what, if I were to get into an accident while working, my policy would not cover me whatsoever. My renewal for the new 6 months went through so I went to the website to print out the new docs and I find that my monthly payment has increased from $116 to $299 due to a new policy...

I had an incident with a pedestrian who claimed he was injured although I think he is lying. He claimed to my insurance adjuster that I hit him in the leg. But on the accident site he claimed that it was his daughter that he had to take to the doctor to see if she was injured. He never complained about himself and in fact was calmly sipping a shake when I talked to him at the accident site. I apologized to him because I did make a mistake of starting my car although I am almost sure that I did not hit anyone. The daughter was the only one I saw on the ground and when I asked her if she was ok, she said she was. She wasn't even crying. I reported the incident to 21st century claims dept and she quickly resolved the matter (less than a week).

I had been a customer with GEICO for many years and received a quote while shopping around for 21st century which offered better coverage at a lower premium. So I set it up the way I normally do my bills which is Auto payment and all correspondence to be done electronically. I took a trip to Tennessee for a few weeks and lost a credit card while there. That happened to be the one that was connected to auto pay on my account. The only notification I received from 21st was by mail that my policy had been cancelled and that I owed $78 for the time beyond the expiration date they covered me for. I called right away, explained what happened and paid the amount due immediately and offered to provide them a letter from my bank showing my card had been stolen.

It appears that folks here like 21st Century. 21st Century is a company that seemed nice enough until I had a claim to file. I had to do it online and got a call from a man in a "25 mile radius" named Bob. Bob was right to the point, that personal touch who gives that sort of "we're not going to pay unless you are smarter than me" kinda guff. I told him that I am not comfortable talking with him and asked him not to contact me anymore. He kept on calling and sending letters even when I contacted customer service. At this moment nothing has been done, and my policy has been cancelled. Not more to say. I wish the next guy or gal the best of luck. Get insurance unless you plan on using it.

21st Century is the best auto insurance I've ever had. Lowest premium and excellent customer service. My only claim was for a cracked windshield which I phoned in at 5 PM on a Friday. Had approval for replacement quickly.

For one thing, when calling it takes hours to reach anyone. They always seem to be in a meeting. I was told originally that I would be paying a higher rate because I had an accident on my record and it would drop off and my rate would go down in August. Then when my policy renewed, there was no change. I canceled, went back to American Family with more coverage and less money through them. 21st Century now says I owe them even though I cancelled before the next payment came due. They are part of the Farmer's Insurance Company and are giving Farmers a bad name as well.

I had my first accident in my lifetime of driving that put me at fault because of CA laws even though I didn't actually cause it. My car cost less than 1000 to fix, of which I paid 500 for my deductible. My renewal went up more than double for 6 months. What good is having insurance if you get such high increases for a very minor damage fender bender? I definitely will be shopping elsewhere in the future. I was very happy with them for many years, but no more. I would expect some increase, but over 100% increase is outrageous, especially with no prior accidents. Won't recommend them to anyone again.

21st Century is a auto insurance company that cares about their customer. They're always quick to getting all of your problems solve fast as your eyes can blink. They are always there when you need them the most. You can't lose with 21st Century. I was very impress with their customer service. They very helpful and knowledgeable to answer all of your questions securely and professionally.

I have no problems with this insurance company. We have been able to resolve all our claims quickly and painlessly. Our rates did not jump up significantly after my husband hit a deer. The adjuster came out quickly and the pricing they gave us for our car was fair. I wish there was a way to have our payments split up instead of billed all at once, but that is a minor issue. One time they did lose our check, but we were able to call them and we got the issue resolved. Their website is easy to use and navigate. Overall, I would recommend this insurance to others.

Easy to navigate through site. Find insurance to be expensive. Went up after 6 months for some reason. Roadside towing very helpful. Sometimes they send out emails that don't mean anything and confuse me because I think my insurance is going to be cancelled or something. I like that I had received a $50 visa card for using direct payment from my bank account that was neat.

I liked them but they raised their rates too much. I never had to file a claim and thought I should have been rewarded for safe driving. I needed to save as much as I could on my insurance rates so I had no choice but to find another company that was as good but at a more affordable cost.

I really like 21st century auto insurance. Their website was easy to use, very user friendly, and I was able to chat online with a customer service representative when I had a quick question. After signing up online I was able to print my insurance cards and my policy took effect that same night. Overall I've been very satisfied with their reasonable rates and great customer service.

I love my insurance company. They have always been extremely helpful with me. I had a tree fall on my car a couple of years ago and they were very quick to help me out, although the body shop I picked was stupid and took forever. Every time I have had to go into the office about anything they are very friendly and always wanted to help me quick.

I recommend 21st Century Insurance because of my 40 years of experience with them. They provide the quickest and smoothest in claims submitted. Their rates are very competitive and very possibly the lowest. The payment structure is quite comfortable. As one can see, I am very satisfied with them and that is why I have renewed my policy every year for 40 years.

They are reasonable as far as premiums go but not great for service. I have never had a rep that I spoke to that left me feeling reassured. I leave feeling like I am an imposition and not llike I am important to them. I would like to have security to know I am not just another number.

I had a policy with them on a Jeep wrangler that I have as a 3rd vehicle that NEVER gets driven on the road. I had insurance and plates put on after I was told I couldn't park in my driveway without it. So I have decided to sell it because I never use it and when I didn't renew my policy with them they reported me to the DMV for not having insurance and had my driver's license suspended. All because I'm not paying them $1100 a year for a car I don't drive.

They have been amazing. I totaled my car and they made the process extremely easy and painless. There were four other cars involved and the insurance company took care of it all. There is very little wait time and I can speak to a representative quickly. The representatives are always so nice and sociable. Their roadside assistance is prompt and easy to use.

We lived overseas for many years, upon moving back to the U.S. we bought two new cars. Our Banker recommended Century 21 for our insurance. We got that insurance in April 2012, never had a claim. In December of 2014, one of our credit cards was compromised and replaced, that is the card that our automatic renewal for this policy was charged to. I never changed the payment information on their website. In April of 2015, the policy came for renewal and of course, the payment was rejected. We received our new insurance ID cards on time and I actually thought everything was OK.

Had to file a claim just recently and my auto insurance was there for me right away being very helpful. I am so grateful to 21st Century Insurance for the help they gave to me at the time of my need. Sent me a great claim adjuster who explained all my options!

When I was in an auto accident a few years ago they were very helpful. They reimbursed me for the rental almost immediately and the car was fixed promptly. Also, when they did the investigation and found out I wasn't at fault, my deductible payment was returned to me promptly upon completion of their investigation.

21st Century Insurance is a company I'd recommend. Their prices are very reasonable. My last 3 cars have been insured with 21st and I plan on going nowhere else. The customer service is second to none. If I feel I have an issue with them, there is a slow wait time on their toll free number. The question is always answered satisfactorily. I've noticed since I've gotten older, the prices have gone down and that's a blessing for me as a senior. So they do look out for those who keep them in business. People and cars are their greatest assets and if they want to keep our business, they have to stay on top of the game. 21st Century Insurance does that quite well. We plan on getting another vehicle in early 2017 and guess what? 21st Century Insurance all the way.

I have always had good experience with them and they are always willing to help and get things done fast. I have a flat tire a while back and they had someone out there to help me within a hour. I love this company and would recommend it to anyone that loves to save money and have first-class service.

I have been with 21st Century for 5 years, and customer services was great, nice, going out of their way, but lately they doesn't care about the customer. All they care about how to collect money. I rent a car from Enterprise while my car at the body shop and ending I paid $567.00 from my pocket. The 21st Century paid just 7 days and I have to pay 23 days and when I asked to escalate it to the manager Eric. He was the worst customer services ever. He was keep talking to me about the agreement and ignored the mistake from his staff. For couple of hundred dollar, he didn't hesitate to please me as a customer for long time with 5 cars insured plus my family member too. Advice: when you talk to anyone of 21st Century, take names, times you talk, because that's why I have been punished (I didn't get the name of the person so I don't have any proof).

I choose 21st Century because a friend recommended them to me. I had called several others and had not made up my mind yet. When I called 21st Century the lady that answered the phone was so polite and very helpful and explained all the different plans so I could understand. She helped me to choose the right plan that would fit my budget because I told her in the beginning that I was on a limited income. I do plan to up my coverage as soon as I pay off a credit card and I would recommend 21st Century to anyone. Thank you for letting me voice my opinion.

I got a quote on the internet comparing various companies with the best prices. I choose them because they have the lowest premiums. At first, I was being billed monthly through the mail, however they offered a further discount if I gave them my credit card number to be on file.

They stay in contact by mail and email with constant updates. There have been no issues in the 5 years I have dealt with them. I have never had a problem with them or ever filed a claim. You have the ability to go online to view updates and your current auto policy and make some changes online.

It's been good, only had one small claim. I changed my billing date and had no problems with that. The service has been very good when I have called in. They have helped me understand my auto insurance policy and the different coverage that are available thru Century 21. I would recommend Century 21 to anyone who desires a hassle free auto insurance experience... No problems.

My husband and I have had 21st Century for many years without having had any tickets or accidents. We have never filed a claim, nor been late with a payment. My complaint is that the cost of our insurance coverage goes up each and every time our policy comes due. We pay every six months, and every time our payment is more than the time before. This is really bothersome.

They are so rude and unprofessional. I am a few days late on my payment due to some problems I have been having and I called to let them know I would pay them half on Monday and the other half in 2 weeks . I will not be over my 30 days grace period and they harassed me on why I kept explaining myself and they were so rude and would not listen. And they threatened to foreclose on my place when I am not even 30 days late nor was I going to be. They have no respect and are the worst customer service ever including the supervisors. I am so upset. As soon as I can I am refinancing my loan with someone more professional.

I have been with 21st century for 25 years, and customer services was great, nice, going out of their way, but lately they doesn't care about the customer. All they care about how to collect money. I rent a car from Enterprise while my car at the body shop and ending I paid $567.00 from my pocket. The 21st Century paid just 7 days and I have to pay 23 days and when I asked to escalate it to the manager Eric he was the worst customer services ever.

I had a policy with them on a Jeep wrangler that I have as a 3rd vehicle that NEVER gets driven on the road. I had insurance and plates put on after I was told I couldn't park in my driveway without it. So I have decided to sell it cause I never use it and when I didn't renew my policy with them they reported me to the dmv for not having insurance and had my driver's license suspended. All cause I'm not paying them $1100 a year for a car I don't drive.

I have been with this insurance for a few years and 6 months our premiums go up! We called this last time and all they said was prices went up across the board, meaning for everyone, but never gave us notice or explanation to as why. I just now noticed I only have limited tort when I believed I had full tort. I never signed anything for it to be limited tort. After doing my own search, I now realize bodily injury doesn't cover yourself if you're injured and the accident isn't your fault. I also found out on my own that PA is a no fault state. I didn't understand why my policy showed this first party medical section for 5k. The only reason I found this out is because of a recent bad accident that totaled my car and put me in the hospital and THE ACCIDENT WAS NOT MY FAULT, from what I understand now I'm responsible for all my medical over 5k.

I insured two vehicles with 21st century for $115/month. I dropped one of the vehicles to save money, and they charged an ADDITIONAL $1000 PER YEAR!!! I absolutely could NOT BELIEVE THESE CRIMINALS!!! They told me that they charged me an ADDITIONAL one thousand dollars per year because I LOST A DISCOUNT. What kind of a discount loss DOUBLES THE PRICE OF YOUR POLICY? And my last question is, how in the world is this company legal? They absolutely need to be investigated and possibly subject to a class action lawsuit.

My car was hit from behind by a woman who is covered with 21st Century Ins.. I know this asked that I be fair about my comments but there is no being fair when my car is towed without my consent and nobody seems to know who towed or where my car was towed to. I left to Arizona for a family emergency and asked them not pick my car up because I had valuable items in my car that were gonna be in my not running vehicle for 2 days max. I left message after message and NOBODY HAS RETURNED MY CALLS. I AM FURIOUS!!!

My daughter was in an accident that was deemed not her fault. A claim was placed the next day with 21st Century. It took 21st Century six days before they made first contact, another four before they came out to see the car and it has been twenty-one days and I am still trying to finalize their payment to me. Which won't happen for at least another five to seven days after I write this review (I'm hoping). Their auto salvage company tried to steal the car three times claiming I had made a deal and to turn over the title (said to garage personnel). NOT TRUE. 21st Century just didn't want to pay for storage. Not my fault they took so long to work through the process.

My son called and answered all the questions they asked. Got his quote, paid his premium. 47 days later his rate doubled. They said they "assumed" he had been driving 3 years. How can he be a full licensed driver for 3 years when he just turned 18. He left State Farm because he thought he was saving money. Now it's 30% more. I told them it's the old " bait and switch." Getting signed up they jack the premium up thru the roof. He is leaving them. Screw that. That's just wrong.

I am involved with my 2nd trying day attempting to GET 21st Century to reinstate my joint auto policy, which they 'cancelled' 6/24/15, & didn't reinstate, as I was informed WOULD occur while discussing the matter with an agent/rep on the phone on 6/24/15 (It just so happens that the 'installment' payment--which WOULD l have been our 'Final' installment for months to come; another reason it was disappointing to NOT have the needed funds to pay this on exactly THAT day. But for months I had been juggling bills, etc, due to loss of income with my job/employer--pretty commonplace nowadays.). I couldn't pay the full amount due on 6/24, but was told that were I to make my payment on Friday--when I got paid--that it would 'cancel out' because it would be too late in the current 'billing cycle', but subsequently reinstate FOLLOWING my payment.

I started a policy with 21st Century, April of 2015. I thought their rate was reasonable, $28.48 for Basic Liability. I then, added an additional driver a family member and a car to the policy. With the same Basic Liability Coverage, on July 6, 2015. Now, the monthly rate for the policy, would be $97 and some change. Which, I had thought then, was ridiculously high, but, when I was talking to the representative, she made our conversation to seem like she was helping me. I, was adding a family member at a reasonable rate, which I knew was not the case at all. I went on through with the changes to my auto policy. I also, told the representative, I might call them back, because I don't know if my family member already had coverage elsewhere, but if not, I wanted them covered.

I am still waiting for 21st Century to pay my credit union for the claim since my car was in a total loss accident. The accident occurred on 6/9/15. They said they sent a check to the credit union on 6/18/15 which as of today (7/8/15) has not been received. They mailed me a check for the amount over the pay off amount which I received on 6/23/15. I have spoken with 21st Century and told them that the credit union has not received the check and they are able to verify that it has not been cashed yet.

Today I called to get auto insurance through 21st Century and let me say I give them 5 stars so far! The downpayment was even cheaper than my already cheap quote. The monthly payments were over twice as much at Geico $72/mo and only $32.50 with 21st Century. Almost seems too good to be true! Goodbye forever GEICO! Hello 21st Century!

21st insurance is the worst insurance experience I have ever had and I'm 43 years old and this is the first review I ever wrote... They would not let me write one on their website. They had me blocked somehow... They will sell you a policy and let you pay for 6 months up front and 4 months later say you owe them money and if you don't pay they will cancel policy and get your license suspended. And don't believe a word that anyone at this company says cause they all have a different story and none of them are true.

On June 4, 2015 I was side swipe by one of 21st Century Insured. They called me and told me verbally that they will accept 100% of the liability to repair the car. The repair shop called me and told me that my car would need a four wheel alignment because of the accident. I then talked to the adjuster ** who told me that they were not going to pay for the alignment and threatened that he was going to cut off the car rental. I then spoke with his Supervisor ** who told me that the car only got hit on the wheel and would not need an alignment. He said he would call me back and so far he has not. Customer service at this company is very bad.

My wife and I purchased a 2002 BMW X5 3.0 on 5/3/2015 and ever since I left the dealership we have had problems. We took the car to get inspected and it could not even pass the inspection, the steering wheel was about to fall off and could not telescope in or out nor could it move up or down. The very next day I took the car back to 21st century auto group dropped the car off to have it serviced. ** the general manager and ** the head receptionist told me that it would be ready in 2-3 days. Well it's going on the 5th week that my car has been there and all they say when we call or stop by the dealership is they not sure what to tell me. They're just delivering the message. Can someone please help us out?

Refused a breathalyzer and just got my license back in July. I switch to them on Feb 11th. They never filed an SR-22. On Feb 3rd, I find out I have been driving for four months on a suspended license, due to 21st century NEVER filing and SR 22. They ran my record and increased my price after reviewing my record. So, I never have a four month suspension on my permanent record. When I called to address it, they blamed me stating I didn't ask for an sr- 22, after telling me the insurance was sold to me by a sales person. Corporate office agreed to back date and SR 22 and send it to the sacramento dmv and write a letter explaining, then send it to me so I would have it on file, considering I was 30 miles away from home when I found out and in finals in school and working for a attorney. I also drive myself to cancer treatments.

I was way charged for my Insurance. The customer service was awful, not helpful at all. My last experiences with 21st was more like they where trying to strong arm me with threats of penalties, increase of premium, and even cancelation of my policy. I have had no laps in my coverage. I've been with them for 5 years. Wish I would have looked for a new carrier years ago. I would have saved my self 100 bucks a month for the same policy. I would never recommend this company to anyone!

On 4/11/2015 my roof was damaged by high winds. I called 21st Century for assistance and to file a claim. I was told that they cannot provide an emergency roofer, I was on my own and if it rained (as forecast) I would not be covered if I did not perform emergency repairs. I have a $500 deductible but was told that the latest policy has a $2,600 deductible for wind and hail damage. This was more than my claim. I dealt with them since they were AIG Homeowners Insurance and this is my first claim. The agent was very unhelpful and condescending. DO NOT GET A POLICY FROM THIS COMPANY!

My home owner's premium was increased by over $250. When I tried to drop $275 worth coverage that I really didn't need my premium only dropped $100. This was explained that when your premium goes down - your discounts go down. So it would wind up costing me the coverage and $175 to save $100. Still $125 more than last year. I'm on disability and only trying to keep my premium as close to what it was last year as I can. I have also been a customer of theirs for over 10 years. Please think twice before using 21st ins.

Is there a way to file an actual complaint so someone would look into it? I don't want to even give them one star. When I first received the quote for my new vehicle, they were the cheapest. Now 3 yrs later, they have doubled my insurance and the car is 3 yrs older. I'm 48 and I haven't had any tickets or issues, how is this even possible??? They, just this month, jumped my insurance 70 DOLLARS!! Can you believe that? When I called and asked them why… I got the same BS excuse as usual. Then the guy acted like I shouldn't be upset, REALLY? I don't know about everyone else, but 70 dollars is a lot of money. Can someone give me guidance on what to do here??

I moved to Oklahoma from Calif. Minimum coverage. 15,000/30,000 Calif and 25,000/50,000 Oklahoma. Fine, $358/yr Calif to $674/yr Oklahoma. Now my monthly increased from $52.73 to $79.10. Huh? A warning, but no why. I'm trashing uninsured motorist. NOT required. That's $105.54 off my policy. ** great!!! Only been with since 1997. What gets me to all of y'all. Insurance companies DON'T tell you the savings for driving under 25 miles a day. GOOGLE it. They live in secrecy. I ** hate it!!! YES!

On 1/30/15 I received a letter that due to non payment my auto insurance stopped 1/13/15. I had driven well over 1000 miles in that time due to having Cancer and going to specialists. WITH NO COVERAGE. No phone call! I then realized that I had received a call earlier that month from Chase Fraud about someone trying to use my card. They sent a new card, but auto pay was effected. I had to pay $150 to reinstate, $20 for refused payment! I should have given them my route and account # when signing up. But they asked for the card number. Yes, they are cheaper. NOT WORTH IT, or the extra $170 they just got out of me. Wish I had read reviews before I reinstated.

I have been very unhappy with 21st century for the past number or years. When they were really 21st century, and still under their original ownership with corporate offices in Woodland Hills, you could usually call someone. Now you are just a number. I rarely had needed them, but when I was in Northern California in 2005 and totaled out... they used my actions of trying to cope alone, some 400 miles away from home against me. They were upset that I did not rent a car and drive home but instead called my son at a local college campus and flew home. Did it matter how I got home? I was hurt and all alone. My son was at school in No Cal. Anyone who has been in an accident is not very alert after such an event, especially when you have been struck at 65 miles per hour standing still.

I was given a quote and bought the coverage. First statement went from $92.54 to $301.25. Stay away from this company.

My car was totaled from a lightning strike in Tampa Bay. We are "snowbirds" and it was a towed vehicle. It requires a mounting bracket attached to the frame, which you attach a tow bar. It also requires brake and taillight wiring. I also had a battery charging system installed to eliminate dead battery upon arrival. Total value about $1300. I have been paying an additional premium on my policy for "accessory equipment". Now that the car is a total loss claim, 21st Century is allowing me $66.00 for what they claim it would add to the vehicles' value on a car lot. The policy states my coverage for such cannot exceed $1585. The adjuster seems to be too busy to return my calls lately. They are allowing me 7 days car rental. That is plenty of time to shop for, negotiate, purchase, and have those accessories purchased and installed. Guess if they don't drop me, I will drop them soon after the settlement. Be aware.

I signed up with basic insurance only. The payments were affordable. They sent me a payment form for auto deduct, I got a letter today saying due to the fact I added my daughter, my rates went from 77.86 to 392.39. I went with live chat and if my phone was working, I would yelled and been a very upset customer.

At approximately 5:10 pm on 12-29-14, I called roadside assistance as my car would not start. I was told by the person on the phone that, "We would have a tow vehicle arriving within the hour." It did not come. We received another call stating that the tow company had cancelled and it would be at least 4 hours before they could get someone out, or we could wait until morning when more tow companies would be available and they would call us between 7:30 and 8:00 am. Needless to say, nobody called. I then called them and spent 40 mins on the phone between holds and talking to first to a rep and then a supervisor. The supervisor wanted my phone number which I gave her but also told her I was not hanging up but staying on the line until this issue was resolved. Finally, I ended up telling them that since the car was going to be towed to Plainfield Shell, why couldn't they call them to tow the car and wonder of wonders, my car got towed.

I had 60k/100k insurance, and was getting a quote to raise my limits to 100k/300k. I was quoted 482 every 6 mo. I stupidly switched and never read every work of lawyer talk. I was getting quotes from others as I do every year or so to see how competitive the rates are. Come to find out they were lowest legal 20k/50k coverage limits! I have switched to a more reputable dealer with a real location. Don't trust this fly by night company!!!

Last Friday I walked out to my car at 10:15 am and noticed my tire was completely flat. I called my employer to inform them that I would be late and contacted roadside assistance shortly thereafter. I informed the CS agent that my tire was flat and I may need a tow to purchase a new tire. I was quoted 30 minutes so I again called my employer and waited for assistance. An hour later I received an automated phone call saying my service provider should have arrived and to press 2 if they had not. When I pressed 2 I was connected to another CS agent who put me on hold to find out why there was a delay in service. A few minutes later I was informed that the provider they were sending out had broken down and I was to wait for them to send someone else out. This would take an hour or so they said.

I received a telephone quote for 6 months auto insurance that was to cost 582.76. I then received a letter confirming the quote. I then received a subsequent letter, again confirming the 582.76 premium as previously quoted. This letter requested a response by a certain date and encouraged me to go online to view my quote. When I went online the quote changed from 582.76 to 726.69. When I called to find out why the quote was changed the agent could not give me any reason. I asked to speak to a supervisor and was eventually told that a supervisor would call me the next day. I never received any call and I decided to call them. I explained the different quotes and I was given the run around... that I had not made a payment. All this BEFORE the date that I had to respond. The final agent eventually told me to have a nice day and hung up on me. What a complete sham.

I was an auto insurance customer of 21st Century and was dropped without warning and unaware that I was driving around without coverage. My bank recently changed my debit card due to recent national fraudulent events. I realized 2 weeks after my payment was due that I hadn't paid due to my previous card being cancelled. I called to make the change and they stated my policy was cancelled. I asked why I didn't receive any warning and they stated "we had an automated system call you." I was never left with a voice mail, email or letter. This is poor business practice and dangerous for customers. I asked if I paid the policy in full, would they reinstate it and to which they stated no. I am just so disappointed in them overall and their lack of commitment to me as a client.

I had an accident and after being worked over for several months on the payout, I was dropped without any notice at all. I was left uninsured and I only found out because the automatic withdrawal of my payment didn't happen. I called and the reason I was given was that they reviewed my case and decided that they'd rather not insure me any longer. Their reason for not notifying me... None! This company has very poor values and customer service.

21st Century Insurance sells its "Roadside Assistance" as a benefit like AAA, however whenever you use it they treat it as an insurance claim! During the past 5 years I used this service for a battery jump 3 times, and they reported it as a towing claim against me, therefore raising my rates. Do not use 21st Century and if you do, DO NOT SUBSCRIBE TO THEIR FREE ROADSIDE ASSISTANCE, GET AAA INSTEAD!

I was dropped from my policy because they decided to take me off auto pay that I set up for a reason. Then to reinstate my policy they wanted to charge me more than double for their mistake. Progressive and State Farm would have gone out of their way to work a deal and make up for their mistake. What a shame. I am switching this week. Horrible!

I got hit two different times from a motorcylist. I was purposely blamed and not receive payment for damages nor approved to go to a shop they used and picked excuses I'm trying to reopen them. When I mentioned their scam they withheld a small portion they offered to give me. This company sucks, only wants to take the monthly premium and not pay repairs or anything else.

Company refused to provide uninsured motorist coverage after I'd been in an accident caused by a person with no license and no insurance. They said that I had UM Property Damage coverage but not UM Bodily Injury coverage, unbeknownst to me. Closed my claim and said 'so sorry we can't help you'. I am hurt and angry!!

On the 26th of September, I spoke with an agent who took all the information required to insured my auto, add another driver, and the quote was as followed: 555.47 with a down payment of 120.77 and a monthly payment of 96.60. I was to buy the policy on the 3rd of October. When I received a verification of my quote, it was much higher than what was first quoted.

I had a long (irreparable) crack in my windshield which required the windshield to be replaced. I had the work done at a local shop and a claim was filed on June 18, 2014. Windshield replacement is supposed to be covered 100%. The shop was kind enough to do the work and receive payment from 21st Century. It is now three months later and they will not pay this claim - it's only a few hundred dollars!! Every time I call I get the following responses: "I don't handle that, you have to call this number or that number and no one at those numbers handle it either; or I don't see why this has not been processed so I am processing it right now" (and no check ever materializes).

I had 21st Century for about 2 years and, minus higher rates at renewal time, never had any other complaints. However, in June, they cancelled my policy. I had added a new driver and vehicle in April. For the payment in April, they took out less than what should have been taken out and never took anything out for May. I was under the impression that nothing was taken out in May as the May payment would cover the end of May through the end of June. My policy coverage end date was on June 2nd, so it made sense why nothing was taken out in May.

I was connected to an Alabama sales representative today (8/14/14 @appr. 7:50 pm cst). The guy who I spoke with was very rushy, smart mouthed, rude, and had an attitude from hell!!! Not only that but the rates was unbelievable!!! I would advice anybody to stay away from this company and take your business elsewhere!!!

My son is in the process of trying to purchase a vehicle. He hasn't lived with me for going on a year now. He has his own job and his own residence. I was trying to help him with insurance so I contacted some other insurance companies before I contacted 21st Century in which is who I have my insurance with and have been with them since 2004. I called to just get a simple quote to see how much it would cost to see how much it would be to add him to my policy and I was asked several questions in which I answered.

Please do not use Century 21 Insurance. It is their policy to ADD a minor onto his grandparent's insurance WITHOUT permission. He was only calling for a quote. Talked to a very nasty person and asked to speak to a supervisor about this. He put me on hold for twenty minutes, then hung up the phone.

I have been with 21st Century for so many years, and never late on my payments or car accidents. One of my last payments, I decided to make my payment by phone using my debit card... I just wanted to make sure my payment was on time. If I knew they would deduct the payment the next month without my authorization, I would send it late instead... By this action, it cause 3 overdraws from my bank... When I called them, the rep and supervisor was no help at all. They did not care how long I have been a customer and they didn't care losing a customer. Of course they didn't forget to say they will charge $50 cancellation fee... The worst customer service ever!

For over 10 years, I had a 5 vehicle policy with 21st Century. So plenty of experience with them. I'm really happy to be done with them. As a preface, I will point out that I was the perfect customer for an insurance company. Never filed an insurance claim in my life. Never been in an accident. Haven't had a moving violation since 1983. And have never been late on a payment to them or anybody else in my entire life.

These people do not contact you to inform you of any changes! I've been with them for about 2 years and I'll be discontinuing my business with them. I do not like how they handle their business. They said they sent me letters and emails but I have yet to receive them. I was driving without insurance for almost 2 months! I would rather pay more, I pay them to properly ensure me. I should be contacted by them and be insured properly! They lie a lot and blame the customer. They lack every sense of communication. I'll go back to progressive.

Well, was satisfied with claim that I had. They covered just fine. But my daughter moved off to Colorado and had to get that car insurance instead of Texas. She found some much cheaper with another company, and so changed companies. However, 21st refuses to take her vehicle now off of my policy. So am stuck with double payments. Guess will see about speaking with an attorney to resolve this. Didn't know insurance companies could do that.

I was making a u-turn and the car closest to me stopped to let me in. When I made the turn, I did not see the motorcycle in the far lane. I clipped the saddle bag and put a small hole, no body damage on my car or his bike, no injuries. I never was notified when the claim was finished. I received my SIX month bill from Century 21 and it doubled. I called to find out what happened. The bag cost $1800? My collision went up and they contacted the DMV and now I have a bad mark on my driving record. Don't bother getting insured by them. You'll pay in the long run.

I am looking for victims of auto accidents where the at-fault party was insured by Century 21 and covered in a different state than they resided with lower minimum state requirements than the state accident occurred. I was in a head on collision on a freeway with my son on car. We had a 4x4 double cab truck that was hit so hard it was totaled. I lived in NC where accident was and other person lived and worked in NC with a registered car in New Jersey. Had I not been smart enough to question that after being told over and over by adjuster I was stuck with lower limits, I would be in an even worse financial position.

My name is Rocco **. I live in south Philly, and have insurance with century 21. In February of 2011 my brother in law who lived in New Jersey suddenly died, he left no life insurance, and three kids, and two were over 16 and had cars, I had to give back the cars, there was no money to pay for them. I had a old car and a new one, so my niece ask me "can I use it sometimes to go to mall," I said sure. When my wife would go see her mom and sister, who lived with my deceased brother in law and the three girls, she sometimes used the old car. One night the car broke down, and she was pulled over and hit from behind, my company had nothing to due with accident, cause the car just had coverage for if I hit another car. It was too old to have full coverage.

I called to cancel insurance back in October (I had changed insurance companies) and insurance didn't get canceled. Was on their auto pay plan, where they pull money directly out of account. I caught on that they did not cancel about the time that they took money out of our account. I called to complain and they said they had no records of me calling. Told me it would be 2-3 business days to return money. After waiting those 3 days and not receiving refund I called to find out that because I didn't use a credit card (which I believe has extra fees) but rather ACH, that it was now going to be 10 to 14 business days. They then told me they would release the funds on Monday and the money would be in my account on Friday the latest. It is Friday and the money is still not there. I guess the supervisor had to manually release the funds. This is the most incompetent service I have ever received, ever.

So I check my bank statement and see that money was not taken for my car insurance. After calling to find out why, they tell me they have been sending me letters for months trying to get information and because I didn't respond they "have no interest in insuring" me. I never received any letter; the address they had was wrong, not even close to my address and I have no idea where they got it. So I have been without insurance for a month without even being knowing it. Don't waste your money, it's overpriced and not helpful.

I've had 21st Century for 13 years. They have always being great in responding to claims, towing, customer service, billing, payments, etc. My husband got his DL suspended a few times due to Child Support not receiving his payment exactly on the day due. So his rate is extremely high although it wasn't a violation. This is the only down fall. I read other vehicle insurance reviews and became afraid of what I read, so although I would save about $550 per year, I would rather stay with them since they have always been excellent with me regardless.

I switched to 21st from GEICO as it was WAY cheaper. I had a car accident months later and they were WONDERFUL! My car was totaled and I got $15K+ for my 4-year-old car which I only paid $18K for. It was a very clear and organized process. I was SUPER impressed. I knew my rates would go up at the next renewal due to my accident but that was understandable.

We've been with them for 10 years without issue. Last year we had a car accident. The car had to be total loss and bought a new car. New ID card received with the total loss car instance of the new car. We called and sent in all paperwork for the new car to 21st Century. How can they make this type of mistake? This July received new ID card for the car insurance. We been driving from July to end of September, didn’t realize we didn’t have car insurance until receive a suspension letter from MVA. We didn’t receive any payment notice, lapse letter, email or call from 21st Century. They can’t renew our policy because after 30 days. We have to find a new policy on our own within a week or MVA will suspense our license. Why 21st Century can’t sent me a reminder note by mail, email or call if they didn’t my payment on time. What is the use for them to ask us for our phone number and email address?

While sleeping during the day (for medical reasons), I started receiving phone calls from 800-850-2792. There was not a name on my caller ID. Also, the caller did not leave a message. This happened eight times between 12:11pm and 2:45pm. These calls disturbed my R&R. When I would drift back off to sleep, they called again and again - leaving no message, no caller ID. I finally returned one and told them to quit calling, yet the phone rang two more times after that. I blocked the number...... They need to discontinue these harassing methods. I have to have my phone on for medical reasons and I'm sure they do this to other people also.

Don't buy any auto insurance from this company. Their claims dept "sucks"! They will not cover any rental past the estimated repair time. If the repairs are to be completed in 4 days, they will only pay for 4 days of rental. So in my case the car must be brought in on a Monday or Tuesday so that the car would be finished in 4 business days, so Farmers/21st would not have to pay for an extra 2 days of weekend rental. Think twice about this company, I'm going with either Geico or USAA when my policy expires.

My wife was the victim of a hit and run in the airport long term parking lot. There were no witnesses and the other party did not leave a note. There were over $1900 in damages and 21st Century refused to pay for the claim because the other driver could not be identified. Also on my other vehicle I was putting it in storage in a locked garage so I wanted to remove the liability coverage and just continue the comprehensive coverage. 21st Century refused to do this so I canceled the policy and stored the car without coverage. When I was ready to take the vehicle out of storage I attempted to re-insure the vehicle. Instead of the $297 premium for six months coverage, they now wanted $867 for the same coverage for six months.

On July 27th, 2013 my 1994 Toyota Corolla DX tampered with them with my place of residence. I call San Jose please respond within the hour damn. I proceeded to call 21st century with my police report. 21st century didn't respond for 14 days. I have full coverage on my car. Did you not want to let me rent a car of the 750 $25 a day of my policy? They sent an investigator then you accuse me of vandalism my own vehicle. Now its take $700.00 and take my car to go fix and resell it and leave me with nothing - I still haven't fixed your glass. You guys know any legal standpoint like quicker than small claims court, please get a hold of me.

At first, they said that they wanted a quick resolution to accident. They were slow to come evaluate the car. The accident occurred on June 20 and the car was taken to the body shop on June 23. The claims adjuster did NOT arrive until July 9. They didn't approve a rental car until that day. They said the car was a total loss and the rental was approved until they picked up our vehicle.

I had the misfortune to be rear-ended by a driver who was insured by 21st. This driver was at fault and was cited for following too closely. She hit me hard enough to force me into the car in front of me so my vehicle sustained significant damage from both ends. I had my car towed home and there it sat, dead in the water. I called or emailed 21st daily for 10 days, asking them to send an adjuster to look at my car. They never came. Every time I called, I was kept on hold for an unreasonable amount of time. Their CSRs were extremely rude and had a very patronizing and disrespectful attitude. They were also not above outright lying to me. In one instance, they told me they did not have the information of the driver of the vehicle I was pushed into. While I was listening to this, I had the police report right in front of me, with ALL the necessary information. After telling them this, the CSR actually asked me if I was accusing her of lying. I told her I knew she was. I was then "accidentally" disconnected.

This is by far the absolute worst vehicle insurance company ever. They add driver's to your policy and there is no way to get them to change their mind... even when the drivers don't ever drive your vehicles. As you take vehicles off your insured list, your premium increases. When you replace 21st coverage with something more affordable, you get no credit for the time you have already paid for and, in fact, you get a bill for additional fees. I was able to switch from this ridiculous company to another with the same limits and my bill for the entire year with the new company is less than the cost for 6 months with 21st. Happily, Safeco is my new company and so far so good.

DO NOT TRUST THIS COMPANY!!! This was hands down the worst insurance that I have ever held. They can add fees for the hell of it and do frequently. They can add drivers to your account and bill you for them even when you expressly tell them over and over again that they do NOT drive your car. Their customer service is really bad. They are slow to act to a claim; they don't get paperwork to you quickly. They only contact you by mail even if they have phone numbers and email addresses on file with notes attached to contact by them instead. Bottom line is they are overpriced insurance who care more about lining their pockets than they do providing good insurance for their customers.

My 20-yr-old son borrowed MY car when I went to visit him. He does not live with me, nor has he for 5 yrs. He is not my dependent and I do not support him. He does not have a car and uses the bus to go to school and work. While in town, he used my car to run to the store. During that trip, he rear-ended someone and a claim was filed. Extremely little damage was done. In fact, the claim states 0 dollars were paid out. Due to this, my son was added to the policy because the underwriters did not take the time to find out any information. Now he is on my policy and they want to charge me over $700 now...hmmm... wonder why they added him? Doesn't take a rocket scientist to figure that one out! Then I was told to get him off the policy, I needed to provide his proof of residence - which I did... several times. Finally, I got an email stating he needed to show proof of another insurance policy so that he can be removed from the policy. How do you get insurance to ride public transportation? I will never use this company again. They delay responses, but sure do want money right away. Then they change what they say.

I wish that I had read these reviews from all these other upset customers because I wouldn't have gone with this company. Just like the others, I had auto pay and was issued a new debit card because ING switched over to CapitalOne360. Since things happen in people's lives and things do slip their minds, I noticed on the day of payment that my bank account wasn't charged. I called them on the day in the morning about this and they simply didn't care. All they kept saying was that's "our policy" and there's no way they can credit my account but they kept giving different scenarios that they can do something if it was this and that. Even though I paid on time, they still charged me a $25 fee and a $5 fee for cancellation which is ridiculous since I was never late on a payment; I always paid on time and never once did they call. They do this policy because they know that it will eventually happen to people. So they keep getting more money while raising your rates every renewal time. I can't wait until July to switch over to Esurance that has way better rates and knows how to treat customers right.

We put the monthly payment for our granddaughter's insurance on our debit card. As happens periodically, our bank sent us a new debit card. Now, 21st emails you about everything EXCEPT a missed or bounced payment. They wait until the very tiny grace period expires and then they CANCEL your policy. You have no way to know if a payment didn't go through. Only 21st knows that and they don't tell you until it is too late. They are the only ones who know. They will grudgingly issue you a new policy at a mere $95 INCREASE per month even though they sympathetically say, "We are sorry; it is just our policy. After all, it was not our fault." Well, it is not ours either. We can't know - An email to say there was a problem instead of a slow snail mail letter which arrives TOO late to fix anything, except if you want to reapply and double your rate... Be careful.

Unfortunately, we signed up for auto pay with 21st Century. We've been with them for 7 years without issue. Recently my husband's credit card and wallet were stolen. The auto pay for the insurance renewal then didn't go through (It's not their policy to call when auto pays fail, even for new credit card #s issued). 21st Century cancelled our policy, and sent notice out via mail that the auto pay didn't go through. As soon as I received the notice, 21st Century was paid in full - this all happened with a week.

I totally understand the complaints. Unfortunately, some of the management that I knew of either were micro-managing personnel or didn't care (according to many employee comments). It's a numbers game, no matter what it takes to make the sale (legal, of course) (in the sale's department), or to get the customer on and off the call quickly with the customer service department. The pressure is on to make their numbers look good, while they grind their employees into the ground.

They arbitrarily adjusted our annual miles for our three vehicles which resulted in an approximate rate increase of 5%. Then they asked for the current mileage of the cars which has nothing to do with the projected miles during the insurance period. Our mileage varies based on job assignment each year.

I purchased the car insurance on 12/05/2012. I put my husband and myself on the policy. They asked me if anyone else in the house had a driver’s license. I told them my daughter had one but it was suspended and I didn't want her added to the policy; she wasn't added. But then on March 5, 2013, they started adding her onto my policy on their own; they didn't have her driver’s license number or anything else. I told them that she wasn't added to on my policy so I wasn't paying the increase in the payments. But they told me that I had to pay the back pay for the months of December, January, and February.

We are from NJ and with 21st Century for more than 5 years. Our insurance premium have gone higher and higher in past few months. We noticed last month that they increased the premium by $100. We called 21st Century and the representative told us that this has happened due to increasing number of claims in NJ. We asked how is it possible as it is not fair game. He replied that he agrees that we should not be penalized for others' fault, but that is how the auto insurance policy works. He even asked, "Have you researched on it?" We could not believe this as we never heard of it before.

I am from NJ and with 21st Century since 2009. I was paying $340 for insurance until one month ago. They increased the premium by $100. I called the company and they told me the following: "Because the number of claims in NJ is very high, the company is not profitable there, so they petitioned the state government to let them increase rates in order to be profitable in the state." When I asked whether all the premiums were increased by the same amount, they told me that the customer service doesn't know. What kind of excuse is this? Is this possible at all? I tried to find information about that online but I could not find a bit of information.

I have been with 21st Century for 2 years. Renewal time came and 21st Century submitted my payment with wrong account number. They cancelled my policy and never contacted me! Here I was driving around with no coverage! The only way I found out is I was looking at my card charges and noticed I was never charged! I had to go on their website to find out it was cancelled! I tried calling customer service and emailing them. They don't care! They kept asking for a letter from my bank showing it was the bank's fault, what? It was never submitted!

I was in a car accident on 2/18/13. I was rear ended on a freeway on the way home from work. When I arrived home, I immediately filed a claim/report. The person taking the information was kind and helpful. Every day I expected to receive a call from 21st/Farmers inquiring after my health/well-being and assisting me with my claim. The wait continues and it's been 6 weeks. I have called on a continuous basis trying to find out what's going on, asking for help and status. I emailed those listed on my claim site and even emailed supervisors with little to no response. When I discovered (notice I said I discovered) that the person who hit me had no insurance, the one person who had made contact asked for a copy of the letter I had received which I sent. Then even they stopped responding to my inquiries.

In August of 2012, I switched from GEICO to save $400/year insuring three vehicles. At that time, I informed them that my mother, who moved out of state, was giving me her minivan to keep. The vehicle is registered in her name. It was not a problem at that time. In November, I got a notification that they are reviewing policy and requested information from my mother (driver's license and alternate insurance). I submitted these documents and confirmed in the DMV website that my license was active (given the threat that if I did not provide the information requested they would modify and/or cancel my policy). They have my phone and email information but never used it (last email from them was on 11/22/12). My policy was on auto pay from my credit card.

A few months ago, I received a quote from 21st on auto ins. almost half the price I was paying before and that was with an additional car. When they sent me the first packet, it was all messed up. They put a car on there that I haven't owned in years, so I made a call and did the change and, of course, the price went up as well. When they sent the 2nd packet, they had the vin # all messed up and I placed another call. After a while, they sent me a cancellation notice because one truck had a 2'' lift kit. Long story short, people, they pulled me in with this great offer and in the end, it cost me more. Thank you, Travelers Ins. for taking me back. Beware of 21st Century.

I have been with 21st since 1991. In recent years, my rates started going down. However, a month ago, I received a letter that my zip code was updated and I will now have to pay 55% more for my car insurance. In CA prop 103 (passed in 1988), it specifically prohibits auto insurance rates to be based on zip code. I immediately wrote to 21st Century quoting the appropriate paragraphs of the law and all I got was a letter saying, "Thank you for being a valued customer but we're increasing your insurance based on your zip code because it's legal." Needless to say, I'm filing a complaint with the Insurance Commissioner and looking for a new company. I would also advise anyone considering car insurance not to use 21st. I got rear ended last year and it was a complete nightmare; I had to follow up everything myself with the other party's insurance.

Back in November, my car was vandalized. Needless to say, there was minor damage to my vehicle. Electronics such as my stereo equipment and speakers were gone along with some of the interior trim. To start off, there were three write-ups done on the damage and none was right. Wrong parts had been ordered and the body shop was put in a situation that was very uncomfortable with the work not being able to be completed. Here we are at the end of February and I still don't have a stereo in my car, the interior is still incomplete and I'm pissed. No further action to remedy the situation has been done in a favorable way by 21st and all attempts to contact the supervisor in charge have come to a dead end.

21st was acquired by Farmers' Insurance in April 2009 likely for the customer base and attractive balance sheet, the latter due to their totally parsimonious approach to paying for claims. We were in a not-at-fault rear-end collision with a 21st century insured driver. Because the driver was carrying California minimum limits on property damage, 21st demonstrated more interest in protecting their bottom line than accommodating - in any way - our need and desire to repair our vehicle. The adjuster went as far as to say they may not even provide a rental vehicle if the damages exceeded their insured customer's property damage limits. I elected to seek a subrogation claim through our own insurer, rather than continue to deal with their very 'small-minded' approach to claimants. They are obviously trained to take this bottom-line approach. There will never be goodwill recommendations for this company.

My husband and I have been insured through 21st for 5+ years now on his father's policy. In May of 2008, we were in an accident where a 16-year-old girl ran a stop sign and smashed into our back end, sending us spinning. We made a claim and both companies confirmed that she was at fault and "grossly negligent". Her insurance (Farmers) paid my husband and I for a new car, injuries, etc. They informed us that the two insurance companies were merging at the time but that it would have no effect on our claim. They lied.

In November, I had my insured car towed and faxed in the bill to 21st Century the same day. A week later, I called to add another vehicle and remove the broken down one. The woman asked what became of the former car and I told her I had sold it. (The sale never went through.) A few days after that, I was contacted by their representative, John **, about my towing claim. He said they wouldn't pay it because I had called in on the date it was towed and removed the car from the policy. This was a bold-faced lie as why would anyone do that? It's not even common sense! He argued with me on the phone and said I don't even own the car anymore (which I do). I am driving it daily.

I was a passenger in an auto that was insured by 21st Century Ins. The owner of the vehicle has lent the car to a friend of his while out of town. I do not know if he was aware that she was not a licensed driver. I certainly was not aware of her unlicensed status. She rolled the vehicle, which was totaled. She abruptly fled the scene. I suffered an injury to my right arm from the asphalt as the passenger's window shattered and my arm scraped the road. I was taken to the hospital by ambulance and treated. The police arrived to take a report at the hospital. I told them the details of the incident and was shocked to hear the officers' claim that they had already taken a statement from the driver, who stated that I was the driver and she was a passenger. They harassed me and threatened to arrest me unless I corroborated the details they maintained, which were given by the driver.

I received a notice of cancellation of my auto insurance policy in September, as of October 24, 2012. My driver’s license was suspended 7/2012 for non-payment of child support, which I was never made aware of. My daughter is 19 years 8 months. I stopped child support March of 2011. After correcting the CSS's mistake, I went to DMV on November 17, 2012 and paid $30 to have my driver’s license reinstated. After speaking with a service rep from 21st Century concerning what I needed to stop the cancellation of my policy and the money needed to bring it current, I faxed all necessary documents, and paid an additional $56 and change as directed.

I hope people go to complaint reviews before buying insurance. 21st Century will find a way to cancel you so they can get higher rates. I know, they did it to me. They requested my registration which I faxed with confirmation. It went through. No communication was ever heard from them for two months. I went to pay my premium and found I had no insurance. They said they didn't receive my registration. Any good insurance company would deal with their customers and ask, "Did you send it," not wait two months then cancel you. I have a new rate from them for insurance. Isn't that strange they would let me have insurance again? It went from $130 a month to $207.28. There were no tickets, accidents, nothing. Be sure to check out companies before doing business. I learned the hard way.

I simply requested that a driver be removed from my policy, which I "thought" would be no problem (The driver moved out of my residence to another county; simple enough, but not for 21st Century). This insurance company refused to remove the driver after my verbal request. They asked me to write a letter (written request) which I signed. I faxed the letter, but after about ten days, I heard nothing, so I called. I spoke to a representative, and after the representative spoke with their "underwriters," he refused again to remove the driver, and wanted more "proof." I gave them proof, it's my word, and I "fired" them. Within a couple of hours, I went back to my previous company (Allstate), which I should have never left. I really enjoyed (took extreme pleasure) calling 21st Century Insurance, and removing (canceling) the "driver" and policy forever (I did not need their approval for that)! They're a terrible company that treats their customers like they own them!

I was not in the country for 2 1/2 months. On the very day (6/11/2012) that I left the country, I spoke to a 21st Century rep regarding my policy. I told the rep to take my account off automatic payments, being that my insurance is due on the 14th of every month and I wasn't sure if I would have made that date. I was even trying to get a different due date, in which this rep told me it was not possible. The rep went ahead and took the account off automatic payments, "Not a problem." The rep also said that I would need to call back on that date that I would be making the payment on. Also at this time, I would be able to add back the automatic payment.

I had an accident going to church in my Nissan Murano. It was totalled. I rented a Ford Fusion from Enterprise in O'Fallon, IL through 21st Century (Farmer's Insurance) who told me that was covered and any extra insurance that I would get would be my responsibility. Well, we had a terrible hail storm and the rental vehicle had hail damage. I turned it in to my insurance company who told me that I would be responsible for $500 deductible. I had already paid $500 deductible for my truck and do not believe that I should have to pay for the rental because it was an "Act of God." Also, I saw that the Ford Fusion was fully covered by Safeco Insurance through Enterprise and they should pay the remaining balance. Thank you.

On Friday, 07/13/12, my car was parked in front of my house on the street corner. Somebody hit my car and the front bumper was damaged. So, I called the 21st Century and filed the claim. They said, "Someone will contact you within 24 hours." I got a call four days later from a guy named Shawn in GA state. They said I don't have comprehensive and collision because I never got photo inspection. Great. I have three cars but they have photo inspection for the other two. I told them I took all of my car to the same place for photo inspection. 21st Century was denying I had a photo inspection. Thank God, I found my copy. I gave them the receipt number. He called the company and they had the original too, but how come it's been seven months? They should have the original copy in the same day I got the photo inspection! And they made the changes to my policy without letting me know. I'm planning on changing my insurance company and I don't recommend 21st Century. They are one of the worst.

Unprofessional, incompetent people need to be held to tape account. On June 21, 2012, upon renewal of my auto insurance on the phone, I was told that the cheapest payment for the proposed full coverage rate was $144.00 for the down payment and $146.00 per month for the remaining 5 months of the 6 month policy. The down payment of $144.00 was to take place in 24 to 48 hours. I put the necessary funds into the checking account for withdrawal. Then, the amount of $185.38 was withdrawn causing a bank overdraft which cost a bank fee of $36.00 which I did not know about until six days later, which caused another $36.00 fee due to a 5 day overdraft policy.

I signed for auto -pay with 21st Century on 5/03/2012 that they can deduct my policy amount right from my credit card. So I checked my email on 6/03/2012 to see that my policy was canceled without me being notified. When I asked why my policy was canceled, the person on the phone told me that my credit card was declined on 5/03/2012. I said, "Why 5/03/2012? My policy does not expire until 6/02/2012." I was told, "Oh, we go into the account 30 days prior.” When I asked why, I could not get an answer.

I've been insured with 21st Century/Farmers for the past 12 years and have not filed a claim in the past 11 years, paying a yearly minimum of $2000 to cover our vehicles. My husband's vehicle was hit and 21st Century agreed that he wasn't at fault. They came back and said since, the other insured claimed that we were at fault. Next step was for us to pay for the damages and deductible out of our pocket and sit around and wait to see "if" they put in a claim and "if" then maybe we'll get our money back! Their customer service sucks.

I hit a deer in November 2011 and had it repaired at Village Dodge where it had been towed. I had reported that after the accident, I had tried to drive the Jeep because it was late at night and I had no cell phone. The Jeep was fixed, or so they say, and I drove it for awhile. I started having trouble with it slowing down, not having any get up and go. Finally, the engine light was flashing so I pulled into a Midas to see what was wrong. They replaced two cylinders and spark plugs. One day later, it was doing the same thing so I went back to Midas where they told me I had a blown head gasket. The insurance refuses to reopen this claim saying I had driven the car and so it is not their responsibility.

They asked me if anyone else would ever drive my car. I said my brother might drive it very occasionally. Then, they gave me a quote for $390 for 6 months for the state's minimum PIP liability. Three days later, I got a letter in the mail stating that I did not give them accurate information and my premium went up to over $800 for the 6 months. So I called them and told them I did not want him on the policy and that he would not drive. They said they could not take him off the policy because he does not have his own insurance. Since they wouldn't allow that, I asked to cancel the policy, and they said I was not allowed to cancel the policy in the first 60 days according to their guidelines. That's the illegal part. What guidelines? I didn't sign anything agreeing to that and I did some research on this website: **

In March 2012, I called up 21st Century Insurance regarding a claim for a cracked windshield. I have had my policy since October 2011 and asked that I have a comprehensive. When I checked my policy, I found that they never added comprehensive to my policy. Therefore, I added it online. When I called them, I found out that they were bought out by Farmers Insurance! The claims agent I spoke to at Farmers took my information and stated they would call me back. A few hours later, they called me to tell me that the agent stated that my "loss" was backdated to the previous day, making it impossible for them to honor my claim!

On 8/29/11, I asked for and received a written quote for full coverage auto insurance, so I called to purchase full coverage auto insurance; however, I asked the agent to reduce the limits of liability and deductible in order to lower the monthly premium. He was extremely nice and we spoke for 45 minutes to an hour. I explained that I was a widow and needed to get the cost down as much as possible. He knew that I called for full coverage insurance. I explained it was the anniversary of my husband's car being crushed by a 48,000-pound steel truck and my son had been involved in a car accident the week before (neither were their fault). He worked with the numbers on his end, got the premium down and told me I could keep the $500 deductible and I could even have gas brought to me if I were to run out of gas. He gave me all kinds of discounts for safe driving, my daughter's good grades, drivers training, air bags, seat belts, etc. (all things that have to do with driving and accidents).

This is the worst insurance company in the world for customer service. I went online on 3/11/12 to get a policy. After the purchase, I immediately cancelled the policy with a representative on the phone (Joe #**). He said the money was already taken out of my checking account and that it would be credited back on Friday 3/16/12. The money was not actually taken out of my account until 3/13/12, 2 days after the policy was cancelled (this is fraud).

My stepdaughter wrecked my car and it took these jokers nearly 4 months to pay the claim. Mind you, I had to threaten them with legal action. I canceled my policy due to their poor business ethic so six months later they sent me a bill for $290.68 saying I owed them for one month's insurance. I never paid them so I would think they would have canceled, am wondering how they can get away with it. Buyer beware, stay clear from these thieves.

Proof that forcing insurance = insurance company abuse: So I got insurance from 21st Century due to their low rates which magically got higher when I got my bill with no warning. If they decided I was a higher risk than they originally thought, shouldn't there be a rule that they have to warn me? Even credit card companies have to give you 30 days notice!

On December 28, 2011, I obtained quotes for my auto insurance and found 21st Century Insurance to be more affordable than my current policy with GEICO. I switched to 21st Century and authorized automatic withdrawal from my checking account. When the documents arrived the coverage was not what I was told in the quote. When I called to inquire I was told that in order to add the other coverage my rate would go up. By the time they finished with the entire mess my auto insurance rate was the same as it was with GEICO. I felt deceived and I couldn’t trust a company that would pull this.

I was slowly driving a rental car in the lane of a parking lot as I approached the stop sign at the end of the lane. A person insured by 21st century backed into my passenger rear door, denting the door. She was very apologetic, gave me all her information, signed the rental car forms, etc. I submitted all needed forms to the rental car company and they submitted all needed forms to 21st Century within the needed time frame. 21st Century did not respond in spite of repeated calls by the rental car insurance people.

The 21st Century **! I would not recommend a dog to get insurance from them, I never received a correspondence from them. They were so confused when I called and I had just gave them $1000 to reinstate my insurance with them and two months later they cancelled my insurance for non-payment, when I never received a statement on what I owed them.

My parents have 21st Century auto insurance. My mother was involved in a not-at-fault accident in Florida. 21st Century would only pay 80% of her PIP and would not pay on her med pay until she had reached the $10,000 threshold on the PIP. This does not follow Florida statute and has caused my parents to be hounded by a collection agency from Lee Memorial Health System now. Jennifer ** in 21st Century claims has really made my parents life miserable. Nobody should purchase auto insurance until they have thoroughly researched their business record. The lowest price is not always the best way to go. You get what you pay for in this case.

I've been a customer of 21st since May 2008, and never really had any problems, however, I never had to make any claims, either. I just returned from Iraq, and got a civilian job, that offered me a company vehicle. When my boss picked me up from the airport, I had the honor of finding out that the rental car company could not release a car to me, and almost lost my job right there.

Sales rep De Anne ** does not return phone calls. I called her twice, but nothing.

21st Century Insurance is nothing more than a bait and switch scam. My current six-month policy premium with 21st Century Insurance is $543.57. Imagine my surprise when I received my policy renewal the other day, and discovered that my renewal policy premium will be increased by, approximately 38%. It will now be $749.81!

Then we were told we were without car insurance for 5 months,which we would never go without ( also the state would have wanted our plates back if we had no insurance). Had we known this months ago, we would've fixed it right away.

I purchased a policy without uninsured motorist coverage and paid in full. Next thing I know, I get an additional bill stating I owe another 16 dollars because they never received the agreement to delete uninsured motorist coverage. They claim they're going to send another form out but never did. I kept calling and calling and they keep telling me they're going to send it out again. Never received the docs.

I called this company just to verify if windshield repair was part of my coverage. Then immediately they transferred my phone call to their glass repair company. They told me that they would see if I had coverage and that they needed my address along with that. If I didn't have coverage, they would, along with 21st Century Insurance, get back in touch with me by email with a confirmation.

I purchased a car insurance on Friday, Aug. 5th. I then found a cheaper insurance so I called and canceled the policy on the 6th. The money was not taken out of my account until Monday, Aug. 8. So I called the company asking why they took the money out of my account when I canceled the policy. The next day, they said it was taken out on Friday. I told them not according to my back statement and it showed it was taken out on Aug. 8. The representative said the refund will be in there on Friday the 12th. I have called every day and finally, talked to a Dorthy who said she was going to call over to Payment Accounts office. I still have no refund and the supervisor never returned the call back to me.

Along with my car purchase on 3/20/2010, I purchased a tire/wheel protection plan for additional $595 for 5years with another company they offer. Come to find out they never paid the company for me to have the protection plan. I have proof of the plan and the payment I paid in full for the car and protection plan. I have been fighting with them for several weeks and no one has answered me. The owner was abusive and condescending. I am a single mother and cannot afford to lose this money. I would like the protection plan or my money back. I would appreciate your assistance. I was previously stuck without having the protection plan and had to pay for tire repairs.

I had a car accident on the freeway. I called the insurance for the free towing. After 1 1/2 hours, the towing truck never came. Someone called the towing and they removed my car from freeway. I paid $135 for that. Now is 35 days after of my accident and they took my car away and l don't see any money and I never signed for the release. Now I don't have a car and don't have money from the insurance. I spent all the time in the freeway with my family in danger, but I pay good money for the services that I never get.

AIG changed their name to 21st Century Insurance and now is changing to Farmers Insurance. In the process, I had an accident that was not my fault as I passed a taxi driver who fully opened the door without looking and my car hit it. The taxi insurance has fully paid. I paid $1,000 for my deductible and now 21st Century or whatever they call themselves is refusing to pay and the adjuster named Bryant has asked on several occasions to get a police report and this was done at the beginning of the reporting of the case. It was obvious to me that they are not willing to reimburse me for the deductible. It is an outrage that this is the kind of robbery that we have to face with insurance companies. How long do we continue dealing in this manner?

I got a uote pais $63.50 online immediately. And then learned that they do not insure a vehicle in storage. I asked for a refund. They refused and asked for more money.

I purchased a car on February 2, 2010 and added insurance on it at the same time. The California law is that you have 30 days to register the car into your name. 23 days later, I got into an accident in which I totaled the car out. So when it was time for me to settle my claim, they told me that I'm not the registered owner of the car and that I'm not entitled to anything even though I'm paying the insurance in my name. They send me a check with the finance company and the person I bought the car from and they told me to cash the check the best way I can. So when I deposit the check into my account, the bank told me that I have to go back to the insurance company have them issue me out a check in my name. When I contacted my insurance, they keep giving me the run around so I need some help to resolve this problem.

In April or May of 2009, I switched my auto insurance provider from 21st century to Esurance. I remember receiving the notice of cancellation (from 21st century) in the mail. I had also received one from Allstate a couple of years earlier when I switched to 21st Century. 21st Century however turned this matter over to an aggressive debt collector that threatens to ruin my credit rating. How can 21st do this when all this is a routine cancellation of policy? If an attorney says that 21st can do this, I'll have to abide by it. If they can't, I will take punitive action against them. They are threatening (if they have not already) to ruin my good credit.

On 8/16/2009, my car was parked in a lot. I was not in it. When I returned, the bumper on my 3 month-old car was damaged. The collision company quoted $470 to fix it. 21st Century paid $507.20. Now my rate has been increased by $197.44. I was told any claim over $500 puts me in a higher risk class. It's in a pool so all insurance companies charge me a higher rate. I am single and 70 years old. What a manipulative, unethical, immoral practice. $1184,64 extra that I must pay for the next 3 years is the consequence.

When I initially inquired about auto insurance, I was told that after 6 months without a claim that I would receive $50 off my premium. November 2009 was the 6th month and prior to renewing my policy, I inquired as to why I hadn’t received the $50 off my new policy? I was informed that I would receive $50 in discount coupons and it would be sent around the end of Nov. It's been an additional 6 months, which equals $100 ($50 for each 6 month, claim free period) of which I have received nothing.

I unfortunately was involved in a car accident on 1/9/10. I hit a raised manhole cement cover (13" in height) in a construction zone going about 45mph. I filed a claim on Jan. 11, 2010. The appraiser came out and appraised my car while the car was sitting on the ground. He appraised about $567 in damages, so I said I hit this concrete block hard with my front right tire and my tire blew and I have a damaged rim. My front right tire is now leaning about 10 degrees inward, so in turn. The appraiser said, "take it to another shop and have them check for a collateral damage". Okay, so I didDID

My truck was stolen on November 20, 2009 and have yet to get 21st Century Insurance to settle claim. I have cooperated 100% while getting the runaround about their "reservation of rights" to continue the investigation "as long as they feel necessary." I am continuing to make the payments on a vehicle I no longer have and loss of income for my business that was to depend on that vehicle. Not to mention, the stress I am going through. They certainly had no problem taking my money for the 6 months of insurance!

We had an AIG insurance two years ago and decided to switch to Traveler's when the insurance was up. The switch date was about a month prior to the expiration, so we mailed in the Traveler's form to inform AIG of the cancellation and get our money back. I guess AIG at that time was in the middle of the credit crisis and claimed to not have gotten the letter, even after calling multiple times. Well the insurance lapsed and they issued me a new policy without my permission and continued to charge me.

I have been a loyal customer of 21st Century (formally known as AIG) for the last year. I didn't have any problems with this insurance company until a month ago. When I renewed my policy, I decided it would be more convenient to get set up on autopay. Well, of course, my payments had come out of my account every month on a regular schedule until last month. When I called 21st to ask why my bill hadn’t been taken out, they said that we were using our vehicles for business purposes and that we would be dropped from our policy. When I reassured them we weren’t using them for business purposes, we faxed them a form stating that we weren’t and they said to wait till September to pay August’s bill because it would take time to process the paperwork.

This company is a total scam! Stay away! But you can play games with them, that is a hoot! They always call from an unknown name/unknown number on my caller ID. They have called me numerous times. First, it's a telemarketer who is calling from India I think (because of the accent) who asks if you are behind on your mortgage. Then, they transfer you. Today, I am transferred to a young girl who is an "opener" who will transfer me to a loan officer after she gets some info. I told her I had already spoken to her company and had asked to be taken off their list. I proceeded to ask her about their "program.” I am in the mood to have a little fun! They want you to pay your mortgage payments to them and not pay your mortgage company while they work their magic (with angel dust, of course).

I became stuck in my Jetta back in July of '08. Since I had roadside assistance, I called 21st Century who sent a tow truck driver to help me. The tow truck driver arrived 5 hours after (when I called in to see where he was, the rep also thought it to be funny I was stuck on a mountain and told me to call 911). The tow truck driver then hit my car trying to wedge me out and would not provide me with any of his information after wedging me onto a boulder. The total cost of the damage was well over $4000. I found out his information from my insurance company and filed a claim. I had to pay the deductible ($550) until the claim was sent to his insurance (Progressive).

I purchased the insurance from Insurance Answer Center, LLC on June 3, and paid $200.96. The insurance papers arrived about 2 weeks later. I signed and sent them. A week later, I received a letter stating that they needed more information. I contacted them and was informed that my information is not in their system. They said they would take care of it right away. I called a few days later and was told that I am still not in their system, that it would take seven to ten days. I called seven days later and was told it is taking longer but not to worry. A day later, I received a notice from the DMV that I am not insured, and the following day, the police stopped me and impounded my car because of no insurance.

Well, 2 days prior from the due date, I canceled my insurance with 21st Century and got insured from a different company. The next day, I called the 800 number at it says the policy has been cancelled. On the due date, they charged my bank account. I called them and they said they have sent me a check in the mail but it's been a month and I never got it. Now, my calls won't connect because my policy number is not on the system anymore. Now, I'm going through my bank to try to recover the money . Don't trust them.

The loss was on 11/29/2008. AIG (Adam **) stated that the loss was $573. That dollar amount seemed high to me since I only lost two paint chips and the other car had a small dent. I had backed up and inadvertently hit this car. The dollar amount has changed several times since then. The clue report stated $981. The letter of experience stated $1002. Now 21th Century states $1,230. After writing a letter, I cannot get a copy of the California over $750 damage report, a copy of the real damages and their repair so I assume someone is cheating in this matter. I've driven for 50 years without tickets or accidents so my premiums now have been hiked because of this scam. Premiums have gone up $800 a year.

Do not use this company, they are a scam! I was contacted back in December of 08 by these people who informed me of the loan modification and how they could lower my monthly mortgage by around $200 and change my interest rate to a 30-year fixed and to as low as 3.9%. I agreed to use their services for a fee of $1800 and was advised to quit making payments to Bank of America for my mortgage. I was constantly calling them, requesting for an update on the status of my modification, and was able to contact a rep named Jackie only a few times in which she informed me that the process took a long time and that everything was going perfectly and that they would be contacting me once the negotiation was finalized. Other than talking to her personally only a few times, none of my calls, messages, or emails was ever returned by anyone, and I would be on hold for up to 30 minutes sometimes just to talk to someone.

The short of the story is I called to cancel my 21st Century Insurance policy after deciding to switch to another company. They told me to request it in writing of which I did. They came back to me in email requiring proof of insurance before receiving my refund. I believe they are overstepping their bounds and are invading my privacy. It seems to be a silly thing but it simply is none of their business who I do business with or if I am actually insured. I think they have their noses a little bent out of shape for us switching companies. We gave them a chance to be competitive but they just wanted too much money for the changes we were seeking.

After receiving billions of taxpayer’s money as bailout, 21st Century Auto Insurance is now suddenly charging for online payment. The reason is they partnered with Western Union and WU charges for the service. The website was working for years perfectly fine and did not cost the consumer anything. On the contrary, we were encouraged to pay online. This means that 21st Century/AIG - soon to be Farmers Ins - simply is trying to milk the customer now directly as well, after having milked him as a taxpayer for the millions of $$ in bailout money. It is neither necessary nor fair and shows a complete disregard for the woes of us, the end consumer, who already have to help clean up AIG's failed investments. This should be forbidden.

They have contacted me on my personal cell 4 times in the last 18 hours. They don't speak well and they say they are there to help with mortgage refinance. I don't need that help and I've asked them to remove me from their list. This happened 4 weeks ago as well.

This company is actually AIG. They recently changed their name. Anyway, my home insurance premium went up $600 for this year?! I have never filed a claim and nothing has changed. All the phone rep could tell me was that the cost of building materials went up?! Please! Is there anything I can do? I feel like I am really being taken advantage of here. I bought my house for $150,000 in 2006. I am not in a flood zone. My initial premium was $635. Now they want $1,305?! I am cancelling our policy and looking for a new one. But if there is anything I can do about this, I would like to because I feel like they have gotten away with enough!

I signed up for car insurance with 21st Century because they gave me a lower rate than the competitors while I was rate shopping on the internet. But a few weeks later, they contacted me saying that my premium went up. I asked them why and they did not have a reason. They made something up and tried to give me the runaround. I gave them the benefit of the doubt and paid the higher premium but something did not sit right with me. When I shop for car insurance at a reputable place, I pay the premium in full and that's it for six months, so I was kind of bothered my premium went up in the middle of the term.