21st Century Insurance Reviews

The tow truck driver told his insurance he did not hit my car and did not wedge it on to a boulder and caused undercarriage damage. I was then told by his insurance that because my witness was a friend, she was not a witness. I was denied and out my deductible. I advise everyone to be careful with 21st Century’s roadside assistance as well as Progressive. It is not fair I had to pay for the damage that the tow truck driver that 21st Century called for me caused. A year later, nothing has been resolved.

I called 21st and they said they would reimburse, and not to worry, my insurance is active, they would report it to the DMV and all should be well. Today, July 20, I received another letter from the DMV about lack of insurance, and have received three different billing statements from 21st. I called and they told me that they investigated and found out that the $200.96 was not cashed by them though I have a payment receipt from them. They are requiring me to send them my bank statement for verification. I explained that I have a receipt from them, but they are insisting on a bank statement, and they are insisting that I pay three months by this Friday, or my insurance is canceled. I am angry and frustrated with them. They are playing a game, have terrible customer service, and I need to know what to do.

It's now mid-May and yesterday, I received a letter from B of A informing me that my modification proposal had been rejected due to insufficient income and that foreclosure proceedings were soon to follow. I freaked out and called B of A and talked to a manager in the negotiations dept. who informed me that 21st Century legal had only contacted them 2 times over the course of 5 months and that the reason my modification was rejected was because they did not have any of my financial information (i.e., annual income, bills, etc.). All this info was given to 21st Century upon agreement of services along with a hardship letter, paycheck stubs, and other documents. These guys didn't even try to negotiate my mortgage. Once I gave the B of A rep my financial info, he prequalified me for a loan mod and now it's processing through B of A.

I am now in the process of trying to get my $1800 back from 21st Century, and have tried to contact them several times via phone calls, voice mails, and emails to no avail. It's almost as if they are avoiding me and once I get through and give the receptionist my name, I then have to hold until either I hang up or they hang up on me. I am currently pursuing legal actions against these people, so if anyone has info that could be useful, please email me. Also, any legal advice as to steps I should take would be greatly appreciated as well.

Subsequently, it was time to renew my insurance and I even got my girlfriend to get her insurance there too because when we were rate shopping, we got the lowest initial quote from 21st Century Insurance. But lo and behold, a few weeks later, my girlfriend and I both got letters and phone calls from these insurance scam artists saying that both of our premiums were going to increase right in the middle of the term when we already paid in full! We were not giving them the benefit of the doubt this time. Three strikes in a row.

Shut these scammers down! But no, the government bails out the parent company AIG so everyone can keep robbing from the poor to give to the rich. Needless to say, we cannot rely on anyone to help us. All we can do is vote with our wallets. I say stay far away from 21st Century Insurance unless you want to be scammed!

Suddenly a car crashed into the back of my pick up, I saw my son's head flip-flopped; my own seat was jolted and pushed forward so much so, that I found myself hovering over the steering wheel, my daughter looked shocked and in agony.

Immediately, I asked Ashley "where is your cell phone?" I called 911, at which time the driver of the Honda Civic (a dark-haired young woman) exited the Honda civic, walked on the median and approached the driver side of my truck and said "Oh I am sorry; I was looking down or reaching down". In truth, I was shaken and concerned for my children, so I ignored her and continued with my call to the police. Subsequently the light turned green, I made a left turn and proceeded to move my truck away from traffic, I pulled behind a restaurant on Mountain View call, to my utter relief the driver followed and positioned her Honda Civic to the right of my truck.

While we waited for the ambulance and police to arrive, Mrs. A. who had just rear-ended my truck proceeded to tell me 1) she had had a bad day, 2) had just been given a bad diagnosis, 3) she further stated that the car she was driving did not belong to her, and lastly 4) that I should not have called the police. Fortunately, the paramedics soon arrived, I placed a second call to the police and they too arrived. My two children where placed on gurneys and transported to Loma Linda Medical Center by ambulance. However, I declined to go by ambulance because 1) I did not want to frighten my children any further, and 2) wanted to take my perishable items home. I was asked to sign a waiver that indicated that I refused to go to the hospital by ambulance.

On Sunday March 30th, I submitted an accident report to both my insurance company AIG and to Mr. Anthony L.'s insurance; 21st. Century, (the true policy and owner of the car that struck us from behind). Soon after, Mr. Michael C. a 21st. Century adjuster informed my AIG adjuster Laura M. that 21st. Century accepted that I was obviously not at fault. Equally important, a letter was sent to me highlighting that conclusion and I was assured that I would be promptly reimbursed and my truck would be fixed. Indeed, I complied with all of 21st. Century's requests 1) by signing and mailing (via registered mail) all medical releases, 2) X-rays, and ambulance records and 3) the police accident report to Mr. Campos.

My case was transferred from Mr. Michael C., to an investigating team with Mary A. at the helm, (a ruse initiated by Ms. A. to circumvent her responsibility). In the interim, I was followed conspicuously in an effort to intimidate me. A man with a camera took mine and my thirteen year-old son's picture while at a Carl's Junior's parking lot in Loma Linda where we reside. Periodically, I called Mary A. however her only response to my inquiries as to when they were going to 1) fix my truck, 2) pay the ambulance fees, 3) compensate us for our pain and suffering and 4) reimburse my HMO is "we are conducting an investigation".

Moreover, I gave full access of my truck to not one but two 21st Century's agents, I further complied by allowing a Mr. Bruce C/ to come to my home and record a detail interview which I also taped with his permission, however he did refuse to allow me to videotape our conversation. Mr. C. also informed me that "AIG and 21st Century insurance had merged; that he worked as an AIG agent in Ontario and as a 21st. Century agent at an office in Redlands," at which time I asked him "if that did not constitute conflict of interest" he replied in the negative. One or two days later a Mr. Neal P. left a hand-written note at my door while I was running errands, as soon as I returned home and read his note I called him, he was at my door 10 to 13 minutes later and looked at my truck.

Ultimately my AIG adjuster Ms. Laura M. called Ms. Mary A. to find out what was taking so long and she was told that 21st. Century was conducting an investigation due to possible fraudulent activities. I became appalled by the insurance company's blatant and unscrupulous tactics and decided to sue both 21st. century and the woman who rear-ended my truck. 21st. Century Insurance asked to be dismissed from the case. I asked the judge not to excuse them because I wanted to exercise my Constitutional right to face the company's representative and protect my good name.

On July 17, 2008, the case was heard by the Honorable Kenneth B. at which time Ms. A. proceeded to lie with total disregard for the truth, and respect for what a court of law represents. She went as far as accusing the paramedics (who by the way did a fantastic job caring for and transporting my children to the hospital) with unprofessional behaviors; she even suggested that the police officers were bias toward her at the scene, when in fact they were talking about citing her on site for not having insurance when she quickly told the officers that Anthony L.s insurance covered her as well. (She called him right after she got back into her car from the median on Redlands Blvd where she hit me, and he showed up behind the restaurant where we were parked). The woman had the unmitigated audacity to state that I asked my children to cough, which seemed ridiculous to me. Unbeknownst to her, Kevin is asthmatic and had a 16 inch pizza on his lap when she hit us and the pizza hit his stomach, any sort of excitement causes him to cough.

Adding insult to injury on July 17, 2008 Mr. Neal P. was standing at the entrance of the courthouse when I arrived, I said good afternoon and entered the building, (I felt that may have been for intimidation), well, to no avail because I had the truth on my side and truth and justice would prevail. Mr. Neal P. testified in court for Ms. A. stating that in his "expert" opinion the accident could not have caused the injuries we sustained. Which was beyond ridiculous; because three separate physicians asserted that our injuries were congruent with being rear-ended.

Thankfully, the Judge saw things as they were, and decided in my favor. However the amount of the judgment was small because I was so shocked by the lies being told in court, I forgot to hand the doctor's reports to the judge. Furthermore, since there was no guile in me I used my own HMO from day one and had no out of pocket expenses, therefore the judge stated that my HMO can sue 21st Century or Miss A. if they so chose. Second, in my zeal to confront these aforementioned people in court, I failed to present the court with an estimate for repair partly because I thought 21st. century would fix my truck after such expert inspection. Now, more than four months later, 21st. Century is stalling and dodging responsibility. The company (21st. Century) and Ms. A. are perpetrating fraud against me, the state and my children thus, should be made to pay for their lack of integrity. I will continue to seek justice by writing to Consumer Affairs, the Urban League, and the ACLU.

I received three acknowledgement of satisfaction of judgment in the mail on last Sunday, (in Loma Linda the mail is delivered on Sunday rather than Saturday due to the strong Seventh Day Adventist presence) I did sign them because my daughter Ashley is in dire need of money because her college experience commenced this Monday. However I believe 21st. Century should pay to fix my truck because Mr. Neal P. himself presented the court for estimate for repair. I may be driving an unsafe truck.

The consequences are: My son still complains of occasional back and neck ache, my left hip hurts, my truck has not being repaired, and the worst part is I was maligned. The $1,200.00 judgment is laughable, by the way it was divided into three parts: $500.00 for Ashley; $500.00 for Kevin and $ 250.00 for me. My HMO has not been reimbursed, the woman and the insurance company got away with a farce and I am left physically, emotionally and financially worse. I have not been made whole by any stretch of the imagination.

After going through the whole process which did include my CDL number and the VIN number of my car, they increased the yearly rate by about $250! Which brought them up to the same rate as many of the other cut rate companies. I went ahead and took it because of all the time required to go back and do this all over again with another company.

I called the company and asked why the quote was not honored. The customer service rep said that the information they get once the policy is accepted is at times different than when the first information is given. He stated the online quote is only an estimate.

We were awaiting for these repairs to be finished so that we could leave for Washington as ordered through the Military and was a little behind schedule waiting on the Expedition's repairs to be completed. Everything was finish except for my front end which was also damaged from the accident. I was told from 21st Century insurance that once I get to Washington to give my adjuster a call and they would send out an adjuster to finish my claim for my front end damage and repair. An adjuster was sent to the repair shop in Washington where my truck was back in the shop for engine repairs unrelated to the accident in California.

The adjuster had thought my front end damage was prior damage before my accident. However, my tires were fairly new and I had a safety check just prior to departing to Washington (PCSing). When I arrived to Washington my tires were bald and I needed to have them replaced due to my front end damages that caused my tires to prematurely go bald. I found a tire shop that was able to adjust my alignment in a way that would allow my tires to last longer than (considering the damage) current was happening. My average wear for new tires was at 10,000 miles and then needed to be replaced again.

After 14 months in Washington, I once again was reassigned to Missouri and had my Expedition realigned through Ford Dealership and bought new tires a few months afterwards with a 40,000 mile guarantee. Needless to say, my tires only lasted 10,000 miles before I started having problems again. I went back to Ford and Firestone and asked why my tires were already badly warned. After reevaluation from Ford and Firestone, they stated that I had severe front-end damage that is causing my tires to wear prematurely.

I once again addressed my front-end problem with Ford who had a collision front-end expert take a look at my front-end and estimate exactly what could be the problem They stated that my damage to my front-end was clearly from an accident, that only an accident could had caused my damage. The last accident claim that I had was through 21st Century who denied payment for front-end damage. Regardless of how they arrived at how or why it became damaged prior or not, they've been my insurance company since the purchase of my Expedition in San Diego CA and would still be responsible for insurance coverage on my car. Additionally, I did not have any of these issues prior to my accident claim in Dec 2004.

Now four years later, I am still suffering the financial expense of replacing tires, bald joints and other front-end parts that keep going out every 9-12 months due to my front-end damage. Now I am being told they are not able to align my vehicle until the damage is repaired because now everything is frozen on my front-end and is unable to be aligned. I called 21st Century once again to reclaimed my problem with my front-end damage caused by this accident and I am waiting back to hear from them on whether or not they are going to accept responsibility for this damage caused from my accident from when I was insured through them.

It has affected my bank account. I lost with them $354.00 which I was counting on to make my other payments and which now don't have.

So, far I have not recovered, and my symptoms have worsened. 21st century denied my claim for bodily injury stating that since the damage to my vehicle was minimal I could not have suffered the injury I claim. My doctor says that its possible I might never fully recover or it might take a few months. Do these guys have any ethics of any sort?

I'm livid and am canceling my policy with them at the end of the term. 21st Century has gone downhill the last few years. My insurance goes up almost every 6 months and for what? My car is depreciating so why the increase? They say it's because thefts in my neighborhood have gone up. Yeah right. Now 21st is telling me that I shouldn't cancel because everyone is going to charge me the same rate. Well, not according to Allstate and State Farm who are offering me considerably lower rates. Thanks 21st, but no thanks!

Before, I had insurance with another insurer but I was not happy with the premium I was paying, so I was shopping for a better rate.

21st Centure offered me what looked like a better deal. Because I applied for a policy one month before I needed a new coverage, they had every chance to figure out if my property meets their criteria or not. Instead, they just told me that my property is OK for them to insure and then they canceled the coverage one month later. Should I know that they are going to terminate me, I would not enter in any contract with them.

Now I am in a very difficult situation because of their recklessness. All insurance companies ask me if my current insurance has been terminated (it will in about 3 weeks) and once they learn of pending termination because of brush area adjacent to my property, they are definitely not willing to insure me. I am facing a financial loss of 2,000+ dollars a year for a high risk insurance and revocation of my home loan (1st mortgage) if I fail to find another insurer for my residence in about 3 weeks.

My property is not situated in brush area according to a listing compiled by the state. There was no fire here for as long as my city (Yorba Linda) maintains the records. I did not have any losses, except for small wind damage ($500) of a fence.

A week later my family and I were driving up to go camping (my 2-year-old baby boy and 5-year-old daughter and my wife were in the car) when another car speeding took a corner too fast and spun out and crashed into us, sending us sliding sideways down the road with cliffs on both sides of us. I was able to control the car and safely get us off the road but the other car rolled over.

Everyone was ok but the other driver had no insurance and my wife was distraught because we didn't know if we had uninsured motorist coverage, which we found out we did, but because Michelle never called us back I was still not a covered driver and our car would not be covered.

I've attempted to call 21st Century many many times with still no resolve to the matter, they say the only one that can help is Michelle but it is almost impossible to reach her. I've left voice mails on her and her supersivers phone as well as other employees leaving messages and e-mails for them. Meanwhile I have no means of transportation for my family to get to school, work and the babysitters and am having to borrow rides from friends and family.