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After using RealtyTrac for more than 5 years, this subscription-based website used to be decent but they recently either sold or downgraded and now it is TERRIBLE. Customer service is not able to help because management just has customer service apologize. Very sad because it really used to be a good site. With the good (old) website I could analyze properties in seconds, now I can't find the same information AT ALL. It's as if they had a road map and put the roads in Denver and superimposed them over Kansas City. TERRIBLE is not a strong enough word for what has happened to RealtyTrac!
This subscription based website used to be decent but they recently either sold or upgraded and now it is TERRIBLE. Customer service is really non-existent. 800 numbers with just music and extended hold times. Very sad because it really used to be a decent site. I have tried emailing the Sr Acct Executive and calling multiple customer service numbers. No luck.
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Information you can get from this membership site is not at all reliable. Sometimes I call and ask questions. I do not get an answer but "....we get our info from a third party!!". Do not count on it!
It's simply wrote, easy to understand and gets straight to the point. I feel that this article opened my eyes about what I would be getting into buying at an auction and such. Thanks for the info. I think I'll go with an REO.
Attention Dear Agents. DO NOT waste your money and time with RealtyTrac. Very dishonest and unreliable, they promise minimum of x quantity of leads per zip codes each Month and two weeks goes by after owning 6 zip codes, You will receive only one, this exactly what happened to me. Be careful with Bill, he will offer you a huge discount and encourage you to pay for 6 months in advanced. They'd sell the leads in your zip code to someone else and someone else's leads to you, The ones that you've already purchased, it's a ripoff, misleading and waste of time. I'd recommend Zillow, it costs more, but it works and they deliver what they promise and they are very straightforward. Any questions call Mario **.
This website is totally out of date. All the information on the homes are wrong. Most of the homes are sold by the time they get on this site!!! This is not a place you want to even waste your time looking on realtytrac.com!!! They have rude customer service and refuse to help you at any time!!
This is the worst company I ever worked with in my entire career. A complete scam. I knew they were going to charge me before my 7 day trial was even over. I am EST. They are PST. When I signed up it was in the late morning on the 15th of Aug. I tried to call this business to cancel at 8:00am EST. Message said they are closed. To call back after 7:00 am PST. I was a little busy at 10:00 am EST to call them back but did at 10:28, was on hold for next available to cancel and he picked up at 10:32 am. Said they already tried to charge my card and it did not go through. Told them "good, I knew you were a scam." He said that I had until 10:30 am. I tried at 7:30 am. You were closed. Told him it is 10:37 am EST. "Your time is 7:37 am PST. You still have until 1:30 pm PST before you could charge my card." He was arguing. I told him just to cancel.
This is not a good service and I had one realtor call me and it was on the 5th day and I knew more than her on the property and I gave her the details and then she took two more days to get back to me and she still could not find information on the property I wanted to pay cash for. Scam firm. BEWARE!
This is what I filed with the BBB in California. I signed up with RealtyTrac.com. The website says they have up to date listing of foreclosed and bank owned properties on 6.16.16. All of their listings were incorrect, sold, never owned by a bank, etc. I called to cancel and was told someone would call me back. I left a message and called right back and my account was canceled but they would not prorate it. I could not use one listing on their site.
I wish there were a way to rate a company with zero stars. This company is a complete scam. Their primary function is to hook people with a free trial period, and then do everything they can to prevent you from cancelling. Read the other reviews; it happens to everyone that tries to opt out. I sent them numerous messages telling them to cancel my subscription, and they simply refused. I never even used their site once, and they told me that they could see that I had never used their site.
Still they charged me for months after I put in my cancellation request. Even though they admitted that they knew I had never used their product, and that I had requested a cancellation months earlier, they STILL WOULD NOT REFUND ME THE MONEY!! How on Earth does a company expect to stay in business when they treat their customers like dirt??? I spent an hour on the phone telling them to refund the money they stole from me, and in the end I had to involve the FTC and BBB to get my money back. These guys are crooks. Stay FAR, FAR away from the scam artists at RealtyTrac!
I canceled my 7 day free trial on day 4. 4 months later I was billed on my credit card for a 3 month subscription! 4 MONTHS LATER!! I wasn't expecting any charges on credit card so never checked until 3 month later I WAS CHARGED AGAIN! I have to cancel my card to avoid more charges. When I called their 800 number the computer system put me on hold & after 3 min it disconnected and blocked me from calling back. Now when I dial their 800 number it just beeps 3 times and disconnected. I am writing a formal complaint to Attorney General office.
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