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"THEY WILL MAKE YOU CRY." Please don't buy any homes from Meritage ever if don't want to take any tension in future. The worst builder and the service response, I could have go give minus rating if the options would have available. Don't waste your money it will be too hard once your emotion has attached to your first new home. I am literally suffering and repenting now. Never ever think of the meritage homes.
Brought home in 2018, have multiple issues whereas only quick fixes are completed at service calls and their vendors do not try to resolve issues. When warranty ends it’s the buyer's problem even if you have records of multiple service appointments that didn’t resolve issues. Example - door leading to the patio. They’ve been here five times because it’s off-line and have been told it always will require seasonal adjustments. Refrigerator has been serviced four times for the same issue.
Carpet needs to be stretched because it was never done the first time correctly, the new water savings toilets handles have corroded and there is no way to replace handles with their plumber nor can you purchase the parts in your local hardware stores was told to go on the Internet and shop around. Do not buy a house with them (RUN). The vendors they use Do not stand by their workmanship. You will get a quick fix to buy time for the warranty‘s to run out but never a resolution.
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Do not purchase a home from Meritage Homes. They see you as a dollar sign and have zero human respect for its clients. We’ve purchased two homes from them and were purchasing a third but after being demeaned and humiliated over a garage opener we decided we didn’t want to deal with Meritage again. Meritage cancelled our contact and said they were keeping our $2,500 deposit. Please take your business to one of the many other home builders that will treat you with respect and dignity.
The process has been extremely stressful. Meritage Homes has been extremely difficult to work with. They have horrible customer service and a leadership team that fails to address customer escalations. They failed to disclose community standards which resulted in inadequate fencing. They have no concern for their customer or the quality of their product. Once they get you under contract you do no matter to them. You literally have to fight to get the slightest issue addressed. They don't want to do anything and when you address issues with them they can't even give you factual information until pressed. They have very questionable business practices. I would suggest doing your research before deciding to move forward with them. Don't make the same mistake we made.
Do not buy a home with Meritage!!!! We have been in our home since late February of 2019 and our Quartz countertop cracked back in late September. It took over a month to get a response from the warranty department. They've sent multiple people out to our home to look at the problem all saying "They've never seen anything like this before" and "Quartz shouldn't crack. It's stronger than granite".
We have gotten a sitter for our kids right before Christmas so we could go and pick out a replacement option at Meritage's request and we just found out that Meritage will not cover any portion of the countertop cost. They blamed the countertop company, the countertop company is blaming Meritage and we are stuck with the bill. No one should have to replace Quartz countertops within 1.5 years of being in their new home. We are disgusted by the treatment we are receiving from Meritage Homes and will be letting everyone we know to never buy a Meritage Home because they treat their homeowners like garbage.
Meritage posed a price on a house TO ME and I accepted. Then they wrote a contract and I put down earnest money. They tried to force me to use their lending arm and when I saw the contract they have added thousands of dollars to the home. Good thing I read everything. They would have never said a word. When I pointed out the issue they became defensive claiming that building costs had gone up so they could no longer honor the price THEY QUOTED ME. It's been over a month and I still can't get the earnest money due to dozens of excuses and ** lies by all levels of their company. Do yourself a favor and STAY AWAY FROM Meritage crap homes.
I am so sick of Meritage using Covid as an excuse to keep amenities closed or making them so painful to use that it has taken all the joy out of using them! AND then raising the HOA - demanding more $ and providing significantly less. We are a small development and should be able to take responsibility for our risk of use. Closing the sauna, the steam room, canceling of so many classes is absurd. If we knew at closing they were shutting everything down, we would not have closed. Our decision to purchase was largely based on the amenities offered. They shut everything down the day we closed.
They knew this was coming and said nothing. NOW, they are raising the fee!!! Outrageous!!! If anything they should be reimbursing the fee for 2020 and reinstating it when the amenities are opened again. The amenities are closed or partially closed, there have been huge issues with the ponds and water (dead fish), the shrubbery on the sidewalks are very over grown in areas where you cannot even walk two by two without scraping into branches. A lot of the landscape lighting is not functioning. It is disgusting to me and if I had known before hand I would not have moved here. We 'retired like we meant it', but not for this! We were down to 2 choices when we purchased, here in Province and another home outside Province and chose Province because of the amenities.
Now, I am pissed! We are paying for a lot and getting little to nothing. If you are looking at purchasing in a Meritage community where the amenities are important to you - DO NOT DO IT. They are horrible to work with. They have not reached out to home owners to decide what or what not to do in handling the current situation. They simply do as little as possible and provide as little as possible, with no compensation. We have purchased a separate health club membership, so we can have somewhere to go to work out and stay healthy. It is ridiculous that we have been forced to do this. It is ridiculous that we have to pay Meritage for amenities that are not available while we pay for the same amenities outside of Province that are available. So, it is not a legal issue. It is a Meritage issue.
This company is so unresponsive. We bought our brand new home in April 2020 and had to hound them to fix all of the issues we pointed out during our walk through that were supposed to be fixed before we closed. The building manager was horrendous (no longer with the company as of last week). They made us reach out to warranty after the first month even though we refused to sign over to warranty (this is illegal).
Spectrum came out to let us know our internet wires were bad and causing feedback for our neighbors. They gave us pictures showing the bad wires. Warranty sent out an electrician (super new guy) and he said nothing was wrong with any of the wires. Spectrum came out and disconnected our house from the internet (thankfully they ran a temporary wire through our garage, but it's been there for 3.5 months now and is a tripping hazard). I've spoken to Brandon with warranty and he assured me that they would get together with Spectrum and schedule time to come out to look at the wiring together. This has still not happened 3 weeks after I was assured it would. I am beyond fed up and so disappointed. We love our new home but we should not have these issues. This must be fixed. Just beware if you buy from them that this is what you may have to deal with. You are forced to stay on top of them.
I purchased in summer of 2019 and I have listed multiple repairs. These have been issues for 5 months now. I would get an email they will be in the community to start that was 2 months ago. I understand COVID-19 limits but the company can make warranty repairs but has built 7 new home from the ground up since 1 May 2020. If you want customer service look somewhere else.
Building a home with Meritage was a big mistake. They tell you anything you want to hear during the building process. But after you move in you find so many things wrong and they don't stand by their work.
2. They built a shower wrong, which leaked and led to mold and a $15K reconstruction on my dime.
3. Nails are popping out of the drywall EVERYWHERE, as are multiple cracks in ceilings and wall.
4. We had a fire in our electrical box because it was wired wrong.5. We then found out that inside a light switch the wires were doubled up to operate lights on two different circuits, also a fire hazard. To correct it, one of the circuits now does not work independently and works two different lights together, which is not how they are supposed to be and looks ridiculous. But they didn't run enough switches for the lights they put in, so we are screwed.
6. A pinhole leak in the PEX tubing caused a huge flood and ceiling collapse.
FOR NONE OF THESE THINGS WILL MERITAGE TAKE RESPONSIBILITY AND FIX. The leaking shower and mold was past 2 years (because we couldn't see it was leaking until the stench got so bad from the mold and mildew that we had to break into the manmade marble, and when we pulled it up could see the water and mold that had been hiding for years and festering).
When we had it demo-ed multiple contractors who came to give estimates looked at the inside and confirmed it was constructed incorrectly. Meritage came to look at it and ON MY VIDEO TAPE OF HIM LOOKING AT IT also admitted it was constructed incorrectly! BUT it had been past 2 years (even though it was all hidden) so they said they weren't responsible. This is one of the worst companies I have dealt with and I have built homes before, and have been in the real estate business. Steer clear of this company. I wish we had.
Meritage Homes author review by Joseph Truini
Meritage has built over 90,000 homes since its inception in 1985. All of its homes are Energy Star compliant. Meritage currently builds in nine states: Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Tennessee and Texas. The company has been named Texas Builder of the Year five times.
Homes for seniors available: Meritage offers an "Active Adult" package for seniors who are still active and want to move into a vibrant neighborhood, not a retirement community.
Energy-efficient homes: Every Meritage home complies with Energy Star requirements, ensuring that homeowners will save money on their utility bills and reduce their carbon footprint.
Luxury homes available: Those interested in living in a larger, more luxurious home can order the from company’s Monterey line of building plans.
Offers charitable contributions as well as homes: Meritage works closely with Homes for the Homefront, a foundation that secures safe housing for veterans and military families.
Financing options: Prospective buyers can apply for a mortgage online through MTH Mortgage, an affiliate of Meritage Homes.
Meritage Homes Company Information
- Company Name:
- Meritage Homes
- Year Founded:
- 8800 E. Raintree Dr. Suite 300
- Postal Code:
- United States
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