Meritage Homes Reviews

This is their Fredrickberg design and every house until mine has a double unit system. My exact identical house on the other side of the neighborhood that was built in the same time frame as mine got 2. A house that is 1 month behind mine is currently set to receive 2. My house and 2 other homes they built for inventory received their NEW IMPROVED smaller system. This stands out as a cost cutting method that in the heat of Texas is more than criminal. To skimp on of all things AC. Now I'm being told that there's nothing they can do and I have to live with it. They don't act too concerned, but of course this isn't one of their personal homes. Of all the homes they building across southern Houston, I get lucky enough to be the 1st to get this NEW smaller system. I've walked their other neighborhood and all other new builds in a house my size is set for 2! Beyond angry and now homeless, having sold our old house a months ago. All the waiting and detail now tarnished. So much for our beautiful new home. They think I'm a sucker... Are you?

they came out once to fix the carpet on the step, and to fix the closets bars, one fell again. the floor upstairs they never came back to address the issue. also the cracks in the ceiling and cornors. also the hole around the pipe in the half bath.

i have the worst looking tub that if i am going to sell i have to change the tub at my expense

Our house will be completed more than 2 months past when we were originally told it would be ready for move in. All because the sales staff did not have all of their information together! When speaking with the VP of Sales, we received excuses that had nothing to do with us. The main excuse...Meritage has doubled in size over the last 6 months and we need to be patient.

Clearly, the company's HR department is unable to keep up with the growth. If I had it to do over again, I would NOT build with Meritage Homes. If anyone reading this decides to build with Meritage, I advise taking a tape recorder to your meetings, otherwise get everything in writing & have your sales person sign off on it. Protect yourselves from their sales tactics!

Because of the delay in beginning the build of the house, we will incur substantial fees from our current residence.

I gave A large Amount of money and now I have to renew my lease in the apartment that I am renting bucause the house was not build on time.

General price range was posted on large signs outside subdivision. Specific pricing was printed on plan/model/pricing sheets within office of Desert Valley Subdivision. After we walked through the 'Heritage series models we went into the sales office to inquire about pricing. We were interested in two models Joshua Tree' and 'Palo Verde'. We spoke with sales rep: Darren. The specific price for the Joshua Tree was printed somewhere around $369,000 depending on elevation, lot and buyer upgrades or adds.

We were told though, even before discussing those options that we could not 'buy' this home or any for the advertised price. Darren informed us that he and Meritage had decided to insulate the subdivision by adding 'builder options' that would in effect outfit all homes in the subdivision equally therefore ensuring the value of the subdivison.

These forced 'options' raised the price of each home 30k to 40k. I inquired numerous times regarding this pricing structure and requested that I be able to purchase a house for the listed base price? . I was scolded by Darren, he said; maybe Meritge is not for you?. He must have meant to insinuate that if I questioned or was displeased by his pricing policies maybe I wasnt worthy to purchase or live in the subdivision.

When we signed our contract we had no idea and that we would have to back off from our contract. We chose the in. When we informed Steven about the relocation in December, he seemed to support us. The house he said would be no problem to sell, which was true. There was no inventory in River Bend, a house like that would sell easily for a higher price-and it did. However, even though Meritage did not have any problems financially, we did. They got three thousand dollars of our earnest money, something that is not small change for us. Meritage Sales Manager gave us all the wrong assurances-we should never have believed him.

Friday comes along and we decide to use our master bath garden tub for the first time and end up flooding the master bath as well as the master bedroom wall, oops we forgot to hook up the Jacuzzi correctly, no problem. Saturday morning following us finding out about our unexpected water feature in the master bath I give my four year old a bath in his new upstairs bathroom, no problems until I go to take a shower in the downstairs master bath and see the pan holding water, check the master tub and sure enough it has about four inches of water, no problem right, well I go to check the half bath and you guessed it, the toilet has also backed up and has turned my five day old carpet into a swamp, nice!

Now I have to cancel scheduled movers because I dont want them tromping through water with my furniture, hey whats wrong with a little inconvenience, its our dream home after all. Wife has to spend the majority of the following week at the dream? home to allow all the plumbing and carpet work to be completed and just when we thought it was safe to turn another faucet the kitchen floods due to another Meritage plumbing faux paux, I like water!

Unlike my neighbor, I had to pay for some of my upgrades, my backyard landscaping and my LIDs. If Meritage Homes can find additional incentive money for some home buyers. They can find it for all home buyers, including those who have already closed on their homes. I find this a different case of discrimination. The incentive money is in the contract. Her contract had $20,000 before they found her the additional $30,000.

Everything that a subcontractor touches has become a new problem as no one who works on the home is capable of fixing or building anything. THEY CAN'T FOLLOW THE PLANS! I don't expect to close for months due to all of the problems. I have furniture in storage, and was told that we should be in no later than January. This is a one story home, a simple design that can't be built or touched without problems....

At this time, the project remains ongoing, but I am extremely concerned as to the building standards that are being followed in this Craig Ranch subdivision.

It's a shame when people can dirty a reputable companies name, without any accountability for their reckless remarks!

The house comes with a three car garage. The garage door is split into a two car garage door, and a single garage door. The single garage door is not attached to a garage opener, and it needs to be opened manually, which I did from the inside. I unloaded my belongings which included the missing items, as well as other sports gear (baseball bats, golf clubs, basketball, football, etc…). Before leaving, we had an employee of Meritage Homes come in to touch up the kitchen cabinets.

Afterwards I locked up, closing the garage door from the inside, and leaving through the front door, and made sure it was locked. I did not return until that following Saturday. My brother and I, along with our families moved some of our belongings from his garage. We made two trips and in the evening decided to head back and stay at his house in Glendale AZ, an hour north. My wife and mother-in-law decided to stay back and start unpacking. Since we were unloading everything in the garage, we had opened both garage doors from the inside (garage openers were not working, they had not yet been programmed) Before leaving for the night, and being concerned that my wife and mother-in-law were staying back, I decided to check all the keys and doors, everything seemed fine. Afterwards I closed the two car garage door from inside and walking out through the single garage door and pulling it down, I check the handle and it was not locked. I grabbed the keys from the inside and tried to lock it, but the keys were not working. I checked the number on the key and the garage door handle, and they did not match.

I did not think anything of it, but did tell my wife to lock the inside door and to contact Christy, the sale person for Meritage Homes, and have the keys changed. The garage door handle and keys were changed the second week of November. All this time the garage door remained unlocked, and it had remained unlocked unknown to us for the first few days after we closed. Even if it was locked, who had the real keys to the garage door?

After we had moved in, we were trying to locate the home phones and they could not be found anywhere. We thought they might have been thrown away mistakenly. On Sunday, November 19th, I was searching for my paintball guns and could not find them. I asked my wife and she said she hadn't seen them. Then it dawned on me. I started searching for my silver coins, my foreign currency and my baseball cards. I couldn't find any of it. Then I realized that all these items I had dropped off that Tuesday after we had closed.

I hadn't known about the unlocked garage door, and wasn't aware of the wrong key. I put one and one together, and realized that someone must have stolen these items. I informed Meritage Homes, and they said they can't do anything about it. I reminded them that they were the ones that gave me wrong keys to the garage and it was unlocked all this time. If I had known it wasn't locked I would not have dropped off my stuff there, and that even if I had known I wouldn't have been able to lock it because they had issued me wrong keys, and where were the real keys?

I told them that I believe this was done intentionally, giving whoever robbed us, the opportunity to walk in without a problem. They told me to take it up with my insurance company.

I felt that this policy was an unfair trade practice because it was False Advertising to advertise a 'base' price in writing (that would imply the home could purchased for that price) As a result, the actual cost/price is 35k to 40k higher than the listed base price. 'We realize that home builders can change their advertised price on a home whenever they want. That is not our complaint. Although we thought it unfair, we entered into a purchase contract on Feb 21. They continued their plans and broke ground on their pre-planned lots (including ours).

We are now two monthes into construction. We have been in contact with the builder weekly. And we regularly inquire into the next level up homes the Monarch series (these homes were priced 30k to 100k higher before so-called options) We found out last week that this Monarch series has been very slow to sell and as a result Meritage lowered the price 30K, included a pool and stopped falsely advertising a base price. A buyer can now purchase a home for the actual printed base price. We have requested that they allow us to transfer to the reduced properties. They stated that we would forfiet our $10,000 earnest deposit.

We are renting, and Meritage has offered 2 months of rent for waiting for closing. They have not offered anything more than that. They have $20,000 of our earnest money for the deposit. They have offered a refund, but since housing prices have gone up, we are losing equity.