Meritage Homes Reviews

Due to the 104 degree temperature to service our emergency, we had to contact someone to fix the issue. Currently, Legacy Homes is out of business but is part of Meritage Homes LLC. The emergency contact number for Meritage Homes belongs to a resident who is not associated with the company at all. When we contact Meritage Homes, they told us that if we had it serviced outside of their contractors that the warranty is void. We got this comment today and a year ago after they contacted us three days after our emergency contact attempt. Legacy Homes did not give us paperwork on our AC unit or any contact info on Goodman AC units. They did not register our AC unit with Goodman. Our neighbor had the same issue with their unit and our homes were built not even a year apart.

Well to our surprise, the house being built at 1017 has the same elevation as our home, which is at **, right across the street. The model home salesperson has yet to return my call. The corporate office has yet to explain to me why this happened. When we were picking our lot at the time as we were looking for our home site, we had to go to our 3 choice because of this rule. Now it looks like a free for all in where they built, not caring what the homes look like, which will affect the price when the time comes to sell. I hope someone will explain to me why Meritage builds cookie cutter communities and charge custom homes prices. My home resale price will be greatly affected by this.

I had pointed out during the final walk through, all the flaking and missing brick mortar which they promised to fix, but that never happened. We're probably looking at re-bricking the entire back of the house at a probable cost of 10 to 15k now, 5 years later. We also had them pour a concrete porch on the back of the house that has already cracked in several places.

Our neighbors to the north side had a drainage problem they believed was caused by our house being built and Meritage Home Builders came over and put a drain on their property and hooked it into my drain. When I told them to take it out, they just ignored me and never did. About the only thing they attempted to fix were a couple of settling crack that they speckled over but never came back and repainted, typical American service.

After reading some of the complaints on this site, I think I wouldn't have bought it if I had seen this site before I bought it. I think the main thing we all ought to do is find some way to publicize this site to anyone considering making a purchase from them. It might not help us but it will make them pay attention to their new customers.

Two days ago, our sink, that is mounted under our granite countertop, collapsed into the cabinet below. Apparently, they only glued the sink into the underside of the granite, no type of bracketing or bolting it into the underside of the granite! My wife called yesterday, did a warranty request, and we have heard nothing yet! We have a reverse osmosis water system under the sink and I hope that was not damaged as well!

Meritage is horrible after you buy your home. Their warranty support is non-existent. The cheap appliances and shoddy workmanship is just good enough to get you through the warranty period, which for most things was 1 year. After that, things will begin to break, fall apart, and die. I just feel so taken advantage of. Don't let the prices fool you. You get what you pay for I guess.

Due to the house still being under warranty, we contacted Meritage Homes. They came out to view the damage. At that time they cut out a piece of dry wall to find where the leak was coming from. Once the dry wall was removed, the overflow pipe behind the dry wall had a clean cut across the pipe. Meritage's plumber informed us that we had caused the damage to the pipe when we installed our water softener.

We felt that it was impossible for us to cause the damage as they stated. We contacted an independent plumber who stated the only way this pipe could have been broken in such a way was by using a pipe cutting tool. Therefore, it would have been impossible for us to do this, due to the fact that the pipe was behind the dry wall. We have since forwarded our report to Meritage Homes and they continue to give us the runaround.

The supervisor obviously thinks I am an idiot with no construction experience. He told me that a couple face nailed shingles are no big deal. Well, one year later, the builder put a trailer through the garage. I had to threaten them with legal action along with the insurance company threatening them to get it fixed. Next, some of their workers dropped some mortar on my truck. Luckily, it is a twelve-year old work truck. Now, the shower seat was leaking and we found black mold, which I put a respirator on and was forced to tear out myself. I got a lawyer crunch the numbers after the company said, "Sue us. We are not fixing it."

10) Acme brick on one side of the house has shed the white and gray colors and now looks orange. This is the biggest problem so far, and Meritage and Acme have made up a lie and stated the iron in the city water has changed the brick orange. A lawyer will love this one, because when you take your finger and scrape off the white and gray features off the brick, it is orange underneath. No one will return my calls, and if they do, they just lie and make up whatever they can think of. I will take them to court if it comes down to that, but only after I go door to door and get some support.

Did you forget about the ** 5 feet wide stumps you'd leave behind or the fact that I paid more for the property because of "the large, beautiful, mature trees?". Or maybe you forgot about the ferns and 6 different species of plants that are growing from the dry, rotted trunks that fall off in clusters. When you lay a foundation to a home, there is a correct way to relocate roots to avoid this, but obviously, after reading all these reviews, they are cheap and take every shortcut possible. They have been avoiding further phone calls so this situation will most likely end in the courtroom. No one answers their ** phones. Terrible customer service. Bob, the builder/contractor in DFW, is a total **. I cannot believe someone actually gave him a college degree. He avoids us at all costs and tried to pawn us off to various people in the company to finish his jobs. He must have made fake business cards for them because they don't answer either.

You know Meritage is cheap when they've got the builder driving a 1992 F150 that is conveniently parked at the model all day. Do you actually supervise your jobs Bob? Because it might spare your company and homeowners the hassle. It might help people sleep better at night knowing they won't wake up to a leak, a tree falling through the roof, a foul smell, a broken HVAC unit, toilet, etc. The model home has been broken into 3 times in a month, but spending $260k on a new home doesn't constitute a ** community gate? I see several roofs in the neighborhood that have bubbles in the roof because they didn't ventilate the attic properly. Every few days, a strong, awful smell takes up the entire upstairs. They sent a plumber out and he found nothing. Guess that's a job well done guys. Way to put your problem solving skills to work!

Every time it rains, my mailbox leaks so all of my mail is bled together. Netflix keeps wondering why all of the DVDs I sent back were water-damaged. Let's ask the US post office what happens when a mail is tampered with. Let's also ask the mailman how annoyed he is with the flag that won't go down because the brick wasn't laid correctly. I still have a leaking toilet that has turned the tile behind it a "2000 flushes" blue color. Do I really need to go on here? I'm tired of wasting my time with these people. Please don't waste your time with them or purchase one of their homes. It's very disappointing for us especially being that we are first time home buyers. We love our home, don't get me wrong, but all the hassles make me wonder if it is all worth it because we haven't been able to enjoy ourselves. If you are going to spend this much money on a home, make sure you're getting better quality. These houses go up in a week by people fresh over the border.

In December 2005, my parents purchased a house from Meritage Homes with a completion date of April 2006. However, it was pushed back repeatedly and not completed until August 2006. During this time, house prices began to take a turn for the worse. Before actual completion, less than one-third of the homes were sold in the 71-home community, and the sales office had dramatically dropped prices.

Unfortunately, our house was appraised for $81,000 less than the $813,162 sales price. We were assured that the 2,232 sq.ft. home was worth the price. The sales office then processed a home equity line from our $80,000 down payment to cover the difference between the appraisal and the sale price. During construction, my parents had established a strong relationship with the sales office and trusted their recommendations without the fear of deception. However, in retrospect, we believe that our trust was misguided. At one point, we rejected a recommendation to forge rental documents to inflate our income.

Attempting to understand the business practices of the regional office, I uncovered unfair political contributions in efforts to secure development locations. Additionally, these contributions were unreported and in violation of the fair political practices commission. These violations are clear indicators of unethical business practices by the Concord, CA regional office and Meritage Homes as a whole.

After two years, the development has not been completed. More than half of the lots still remain empty, except for stacks of wood and cement frames. Attempts to sell our home have been unsuccessful due to the price drops by the sales office and the unattractive aesthetics of an incomplete development. At this time, we are no longer able to make our payments and have recently discovered that we owe another $80,000 equity line of credit used towards the house price, which was never disclosed by the sales office. I hope you will be able to shed some light on this situation.

On Monday morning, we received news that our offer was not accepted. There was no counter offer. We were quite distraught and my real estate agent went back to the representative to work on the price. The representative, Amy **, was quite rude to our agent. Our real estate agent wanted to work on the price with Amy, but she wouldn't provide a dollar amount to work with. After the deal went sour, our real estate agent asked for our earnest money check back. Amy told him that the new home booklet would have to be returned before she would release our earnest check.

We live in Beaumont, which is almost 2 hours away from Sugar Land. We cannot drop everything to come back to Houston to drop off the booklet. At no time, was this information relayed to us, that if we do not return the book, we won't get our check back. Amy said that we wasted her time. What about our time? As a consumer, this was not a piece of cake that we were buying. We were trying to get the best deal on a 300,000 dollars house. I understand with the economy the way it is, every business is trying to make ends meet. However, customer service should not be compromised for a sale. Amy hung up on my agent and demanded the book stating that she told about the book being returned. My wife and I do not recall her telling us this. We have no use for the book if the deal was not going to go through. However, to use the book as bartering tool to get our check back is absurd.

We value her time, but we do not feel she valued our time though. We did return the book to get our check back. We feel that we should get an apology and be compensated on our time and gas for driving back and forth to Houston to get our check. We contacted Meritage Homes Customer service on Feb. 10, 2009 but to no avail. We haven't received a single response.

That aside (2nd problem), they also reduced the price of the homes from a $350k to $400k community to a $200k to $325k (not so bad) but now they are changing the models again (11/08) totally changing the look of the community of just 200 homes - they had only 60 homes to go to complete this community. And with just 30 to 40 homes to go, they are reducing the prices again to $175k to $225k. This is not an upscale community which is what we wanted. We cannot sell at what we purchased the home for because of the decline in the market and the fact that they have reduced the prices again makes it even more of a challenge.

Now they say that they need to reduce the prices to keep moving and close the community but, at what cost? We who purchased here prior are a bit better off than those purchasing now. We have nothing in common with these people - we will, mark my words, see a rise in crime - you can sense the upbringing of the children to where there will be robberies of the haves against the have-nots - and this is directly the result of this price reduction greed of the builder. And I say that because no other builder around us has changed the their floor plans - they are all, and there are several (like 10) communities which are all under construction right now.

Now back to the construction of the home - Meritage has changed superintendents in our community 3 times since we closed in 2 years (actually 22 months). Now, I believe he is only working part time. We have cracks in our stucco - which they refused to take care of - cracks in our concrete driveway. Our dining room has two windows and they are not at the same height - definitely noticeable - they refuse to take care of it. Their customer service is the worse - they try every trick in the book to try and not take care of an issue. We have other residents who have had issues with Meritage since they closed only to fall on deaf ears with no satisfaction in their complaints.

And when you do your walk through, their contract prohibits you from holding up the closing until the repairs are made. If you don't close - they retain your deposit and your contract is cancelled - with no mediation whatsoever. The contracts with the builders (here in Florida) are the worst; the contracts are 1-sided protection (builders). The best solution is to buy a home already built and have it inspected; if there are problems or repairs to be made - the seller has to pay for them or you have the option of walking away.

I know it's nice to have everything brand spanking new but! I don't care whether or not you are buying a $100k home or a $1M dollar home. When you get the keys, it should be right or at the very least corrected when something is brought to their attention, not ignored. Never buy a Meritage Home if you have the ability to choose other builders or a resale - also the price of a resale is negotiable; the price from the builder is not or has very small discount or they will trick you into offering to pay your closing costs as a form of reduction through their title agency (another gimmick).

Also, we did not mention that the shower door was installed improperly. We cannot even shut the door. In addition to the above matter, we have one of the drawer panels in the kitchen, which we do not use frequently, came off. The drawers are made of particle boards and not wood. Now we can use it until it gets replaced. We did not notify you because of your standard response of it is not warrantied. We cannot honestly recommend Meritage to our friends because of the poor quality they put into their homes. Something must be done to monitor the way the homes are being built by this builder. We are extremely disappointed in the workmanship! A 2 1/2 year old house should not be falling apart like it is doing right now!

This is their Fredrickberg design and every house until mine has a double unit system. My exact identical house on the other side of the neighborhood that was built in the same time frame as mine got 2. A house that is 1 month behind mine is currently set to receive 2. My house and 2 other homes they built for inventory received their NEW IMPROVED smaller system. This stands out as a cost cutting method that in the heat of Texas is more than criminal. To skimp on of all things AC. Now I'm being told that there's nothing they can do and I have to live with it. They don't act too concerned, but of course this isn't one of their personal homes. Of all the homes they building across southern Houston, I get lucky enough to be the 1st to get this NEW smaller system. I've walked their other neighborhood and all other new builds in a house my size is set for 2! Beyond angry and now homeless, having sold our old house a months ago. All the waiting and detail now tarnished. So much for our beautiful new home. They think I'm a sucker... Are you?

they came out once to fix the carpet on the step, and to fix the closets bars, one fell again. the floor upstairs they never came back to address the issue. also the cracks in the ceiling and cornors. also the hole around the pipe in the half bath.

i have the worst looking tub that if i am going to sell i have to change the tub at my expense

Our house will be completed more than 2 months past when we were originally told it would be ready for move in. All because the sales staff did not have all of their information together! When speaking with the VP of Sales, we received excuses that had nothing to do with us. The main excuse...Meritage has doubled in size over the last 6 months and we need to be patient.

Clearly, the company's HR department is unable to keep up with the growth. If I had it to do over again, I would NOT build with Meritage Homes. If anyone reading this decides to build with Meritage, I advise taking a tape recorder to your meetings, otherwise get everything in writing & have your sales person sign off on it. Protect yourselves from their sales tactics!

Because of the delay in beginning the build of the house, we will incur substantial fees from our current residence.

I gave A large Amount of money and now I have to renew my lease in the apartment that I am renting bucause the house was not build on time.

General price range was posted on large signs outside subdivision. Specific pricing was printed on plan/model/pricing sheets within office of Desert Valley Subdivision. After we walked through the 'Heritage series models we went into the sales office to inquire about pricing. We were interested in two models Joshua Tree' and 'Palo Verde'. We spoke with sales rep: Darren. The specific price for the Joshua Tree was printed somewhere around $369,000 depending on elevation, lot and buyer upgrades or adds.

We were told though, even before discussing those options that we could not 'buy' this home or any for the advertised price. Darren informed us that he and Meritage had decided to insulate the subdivision by adding 'builder options' that would in effect outfit all homes in the subdivision equally therefore ensuring the value of the subdivison.

These forced 'options' raised the price of each home 30k to 40k. I inquired numerous times regarding this pricing structure and requested that I be able to purchase a house for the listed base price? . I was scolded by Darren, he said; maybe Meritge is not for you?. He must have meant to insinuate that if I questioned or was displeased by his pricing policies maybe I wasnt worthy to purchase or live in the subdivision.

When we signed our contract we had no idea and that we would have to back off from our contract. We chose the in. When we informed Steven about the relocation in December, he seemed to support us. The house he said would be no problem to sell, which was true. There was no inventory in River Bend, a house like that would sell easily for a higher price-and it did. However, even though Meritage did not have any problems financially, we did. They got three thousand dollars of our earnest money, something that is not small change for us. Meritage Sales Manager gave us all the wrong assurances-we should never have believed him.

Friday comes along and we decide to use our master bath garden tub for the first time and end up flooding the master bath as well as the master bedroom wall, oops we forgot to hook up the Jacuzzi correctly, no problem. Saturday morning following us finding out about our unexpected water feature in the master bath I give my four year old a bath in his new upstairs bathroom, no problems until I go to take a shower in the downstairs master bath and see the pan holding water, check the master tub and sure enough it has about four inches of water, no problem right, well I go to check the half bath and you guessed it, the toilet has also backed up and has turned my five day old carpet into a swamp, nice!

Now I have to cancel scheduled movers because I dont want them tromping through water with my furniture, hey whats wrong with a little inconvenience, its our dream home after all. Wife has to spend the majority of the following week at the dream? home to allow all the plumbing and carpet work to be completed and just when we thought it was safe to turn another faucet the kitchen floods due to another Meritage plumbing faux paux, I like water!

Unlike my neighbor, I had to pay for some of my upgrades, my backyard landscaping and my LIDs. If Meritage Homes can find additional incentive money for some home buyers. They can find it for all home buyers, including those who have already closed on their homes. I find this a different case of discrimination. The incentive money is in the contract. Her contract had $20,000 before they found her the additional $30,000.

Everything that a subcontractor touches has become a new problem as no one who works on the home is capable of fixing or building anything. THEY CAN'T FOLLOW THE PLANS! I don't expect to close for months due to all of the problems. I have furniture in storage, and was told that we should be in no later than January. This is a one story home, a simple design that can't be built or touched without problems....

At this time, the project remains ongoing, but I am extremely concerned as to the building standards that are being followed in this Craig Ranch subdivision.

It's a shame when people can dirty a reputable companies name, without any accountability for their reckless remarks!

The house comes with a three car garage. The garage door is split into a two car garage door, and a single garage door. The single garage door is not attached to a garage opener, and it needs to be opened manually, which I did from the inside. I unloaded my belongings which included the missing items, as well as other sports gear (baseball bats, golf clubs, basketball, football, etc…). Before leaving, we had an employee of Meritage Homes come in to touch up the kitchen cabinets.

Afterwards I locked up, closing the garage door from the inside, and leaving through the front door, and made sure it was locked. I did not return until that following Saturday. My brother and I, along with our families moved some of our belongings from his garage. We made two trips and in the evening decided to head back and stay at his house in Glendale AZ, an hour north. My wife and mother-in-law decided to stay back and start unpacking. Since we were unloading everything in the garage, we had opened both garage doors from the inside (garage openers were not working, they had not yet been programmed) Before leaving for the night, and being concerned that my wife and mother-in-law were staying back, I decided to check all the keys and doors, everything seemed fine. Afterwards I closed the two car garage door from inside and walking out through the single garage door and pulling it down, I check the handle and it was not locked. I grabbed the keys from the inside and tried to lock it, but the keys were not working. I checked the number on the key and the garage door handle, and they did not match.

I did not think anything of it, but did tell my wife to lock the inside door and to contact Christy, the sale person for Meritage Homes, and have the keys changed. The garage door handle and keys were changed the second week of November. All this time the garage door remained unlocked, and it had remained unlocked unknown to us for the first few days after we closed. Even if it was locked, who had the real keys to the garage door?

After we had moved in, we were trying to locate the home phones and they could not be found anywhere. We thought they might have been thrown away mistakenly. On Sunday, November 19th, I was searching for my paintball guns and could not find them. I asked my wife and she said she hadn't seen them. Then it dawned on me. I started searching for my silver coins, my foreign currency and my baseball cards. I couldn't find any of it. Then I realized that all these items I had dropped off that Tuesday after we had closed.

I hadn't known about the unlocked garage door, and wasn't aware of the wrong key. I put one and one together, and realized that someone must have stolen these items. I informed Meritage Homes, and they said they can't do anything about it. I reminded them that they were the ones that gave me wrong keys to the garage and it was unlocked all this time. If I had known it wasn't locked I would not have dropped off my stuff there, and that even if I had known I wouldn't have been able to lock it because they had issued me wrong keys, and where were the real keys?

I told them that I believe this was done intentionally, giving whoever robbed us, the opportunity to walk in without a problem. They told me to take it up with my insurance company.

I felt that this policy was an unfair trade practice because it was False Advertising to advertise a 'base' price in writing (that would imply the home could purchased for that price) As a result, the actual cost/price is 35k to 40k higher than the listed base price. 'We realize that home builders can change their advertised price on a home whenever they want. That is not our complaint. Although we thought it unfair, we entered into a purchase contract on Feb 21. They continued their plans and broke ground on their pre-planned lots (including ours).

We are now two monthes into construction. We have been in contact with the builder weekly. And we regularly inquire into the next level up homes the Monarch series (these homes were priced 30k to 100k higher before so-called options) We found out last week that this Monarch series has been very slow to sell and as a result Meritage lowered the price 30K, included a pool and stopped falsely advertising a base price. A buyer can now purchase a home for the actual printed base price. We have requested that they allow us to transfer to the reduced properties. They stated that we would forfiet our $10,000 earnest deposit.

We are renting, and Meritage has offered 2 months of rent for waiting for closing. They have not offered anything more than that. They have $20,000 of our earnest money for the deposit. They have offered a refund, but since housing prices have gone up, we are losing equity.