Meritage Homes Reviews

STAY AWAY FROM MERITAGE!!! I recently bought a home in Georgia and I’m having cracks in the drywall as noted in similar instances in these reviews and no one is getting back with me. I have had the same issue near the pillar from the kitchen going into the bedroom repaired twice and it is again cracking. I have tried numerous times to contact Meritage and have left my name and number each time and have yet to receive a call back. Had I known what was going on with this builder I would definitely have stayed away and urge you to do the same as they are worthless.

Don't Sign!!!! After you sign the contract, they have you!!!! I purchased this new build, and within the first year had issues with the poor workmanship and installation of the kitchen cabinets. I am on the 2nd year, and now my windows have settled, and I have large gaps between the upper and lower windows, a stick can fit between them. The warranty portal and the project manager has not been of any assistance. I have not been contacted by phone, nor has anyone been assigned to evaluate my issues.

Do not buy these homes. Their #Warranty team is a joke and the pictures are an example of an acceptable industrial standard fix to them. I have had to fight them tooth and nail for every fix. They do not seem to care at all.

After reviewing drainage issues, sinking landscape, and yard damage, our Meritage warranty person agreed to correct drainage and grading. Now they say “the office” is reconsidering any liability or repairs, after they originally confirmed they would correct. Excavation person visited property two consecutive days, and also validated the need to repair. Now the warranty contact is ignoring us, refusing to return calls or emails. Absolutely no action, courtesy or respect. This will apparently go legal. Very unprofessional organization.

The financing process was treacherous but we made it through. I’m a realtor but Trent J did such an amazing job with his salesmanship and customer service. I knew I wanted a Meritage home when I sold my first Buyer her brand new home. 3 years later we purchased ours. It’s been a year this June and they’ve been so consistent with helping us with any repairs on our property.

Worst built home. Please don’t purchase. You’ll be sorry!!! I bought a new home. Moved in March 2024. I started doing research and found most all the products they use are what they call contractor grade which means lowest quality you can get… I had my home inspected by a professional and they found 98 issues and 3 critical from cracked and poor quality trusses, cracked trim and grout throughout house, Drain issues due to not putting proper drain out to road which cause air conditioner to be off level. Meritage rep told me to put a shovel under corner and lift air conditioner and put a rock or gravel under to level it…. I’m guessing due to cost…. Appliances are Whirlpool. The lowest grade you can get.

My son signed a contract for Meritage to build him a home. At that time he was on a work assignment in Mexico. He would work there eight or nine weeks and then fly home for two weeks. The construction manager would contact him each week and give him an update. When he came home after the house was built we went and looked at it. There were water spots on the ceiling and rust spots on the fixtures. The walls bowed out in places. We found beer cans in the attic. The construction manager told us someone had left the water running in the shower and it ran for days. He never mentioned this during his weekly updates. There were numerous other issues.

Updated on 12/01/2025: We purchased a new home in Redlands, CA in Feb 2025 and have had a disappointing amount of construction issues... 9 months after taking possession of our home, our solar energy system is still not functioning at maximum capacity and we have no one who will take responsibility. Our biggest issue has been a dispute with the developer-led HOA which now encompasses harassment by Meritage Sales agents. Furthermore, the large development in which we bought into is managed by an off-site property management company (Keystone Pacific) that is nothing more than a gift and has been negligent in its enforcement of the community's CC&Rs. We would strongly advise AGAINST the purchase of a home from Meritage and any development managed by Keystone Pacific.

In the beginning they would take care of issues immediately. After the 1 year is up all you get is rejected claims with no explanation and no way to get in touch with them. Every single door knob has fallen off the doors. I spoke with several home owners in the neighborhood and the same has happened to them. They will not address the door knob issues. The one manager told me to just buy new ones. I had noticed a crack in my granite in the kitchen. I called them. They sent someone to repair it, well the crack is growing and they rejected my claim. They won't return calls or emails. The back yard was grated incorrectly and they just ignore you after you purchase a home.

Homes come with a warranty from MERITAGE Homes when but they do not fix what’s broken within a home that was built under a year ago. I was sold a home with a dead tree that cost hundreds to replace, I been have plumbing issues with the same toilet since I’ve moved in & now may have bigger issue with my outside water hose spout that leaks beneath my exterior brick when it’s turned on & it’s not covered due to it being an exterior problem, this shouldn’t be an issue for a 1st time home buyer on a new build. But this is what type of work MERITAGE Homes stands by…

Meritage Homes at Beaumont California is horrible. They advertise luxury homes but quality is cheap. Also their associates are not responsive when you have problems but during sales, they will email or call you everyday and force you to close ASAP EVEN IF YOU ARE NOT READY! Worst thing is solar power is not working for 7months because the company they partnered with “SunPower” declared bankruptcy. Meritage did not take action at all? Or very slow, until now, no solar power. Better buy nearby housing development that are much cheaper with the same quality. Model houses are promising but the finish product of your house are not quality.

I closed on my Atlanta Meritage new build home Oct. 2021. The home is a ranch on a slab. I submitted the 1st roof warranty issue July 20, 2022 (within the one year warranty) for extremely large amounts of buckled, raised shingles and roller coaster roofing throughout the entire roof. Warranty case was accepted July 21, 2022. Aug. 5, 2022 I spoke with Steve ** on phone inquiring about scheduling of roof inspections/repairs and other warranty issues.

I bought my home new 12/30/2022 with Meritage. To date I have had a few issues two of which I deem as huge however they were rejected. My first huge issue that they rejected was the garage door detached from the house, yes can you believe that! They denied it however, the builder was kind enough to send someone out to fix that. My current issues are large cracks in the molding and nails pops EVERYWHERE. They are no sporadic either, it's like three sometimes four in a row down walls. That is a structural problem right or just plain poor products and building. Also, under my downstairs bathroom sick they neglected to paint the darn baseboard! Anyway they denied my claim as if I walked through my home and pulled the nails form the walls. It would not allow me to save with no stars.

Disappointing Quality and Poor Workmanship - A Warning for Future Buyers. I purchased a home from Meritage Homes almost four years ago, and unfortunately, I regret my decision. While the build was completed quickly, the quality of the workmanship is downright unacceptable. From the garage doors to the tiles, everything was made with the cheapest materials possible. The most frustrating part? The work was done hastily, and corners were clearly cut, leading to numerous issues that have required constant repairs.

Several homes in our neighborhood (including mine) have foundation issues. Of course, Meritage says it the homeowner's fault even though least one neutral third party thinks poor grading and tree placement contributed to the issue. This is in addition to many other issues with plumbing and electrical. This so-called luxury neighborhood has been a disappointment.

We moved into our Meritage home 6 months ago and I can tell you the quality of craftsmanship and work is substandard. Everyday, and I mean everyday, I find something that makes me regret my decision. I would not recommend them to my worst enemy. Today's adventure includes a crack tile, building materials in the vent (again) that was left there by the construction team because you don't see it until you take them down, and buckling drywall around the window. The shower liners are not installed correctly and we have now found water damage behind them that will need to be addressed. The paint and drywall are awful. The appliances are average. The cabinets are cheap. I could go on and on. It's like death by a thousand paper cuts. Save yourself the aggravation and disappointment. Find a different builder but do not buy a Meritage home.

My house is 1 year old. Things break on a daily basis (built like a cheap barbie house in the first place) and NOTHING is covered by warranty. They’ll tell you your broken AC is your fault because you didn’t do monthly maintenance (your couple-month old AC, by the way), and the entire house falling apart is nothing covered by any time of promised warranty - you still end up paying out of pocket. It’s like United Healthcare of housing.

These images are items that the builder did not or would not repair. “Trim, molding and caulking are the home owners responsibility". Interior paint is poor. Hinges are painted. Tape joints are visible.

The home is cheaply made. The air conditioning does not cool effectively and based on the HVAC technician, the air is not distributed correctly. Walks are crooked. The bathrooms do not have toilet paper holders or bath towels. All cabinets, both kitchen and bathrooms are subpar-not fitting for ease of access. Internet/CATV wired in attic were broken or not installed correctly. Overall horrible design and workmanship. Very poor company.

Meritage Homes sold my client a townhome and sold her on using their lender due to an amazing incentive program. From the beginning, the lender was a disaster. For weeks they went back and forth, asking for more time to get things worked out. I jumped in and found another lender who approved my client, but Meritage Homes insisted they could work out the loan. Finally, my client had enough and chose her own lender. Then the original sales agent left without giving access to Docusign to her replacement. They delayed providing contract documents to the new lender. Meritage Homes did not give her any additional time to close.

We bought our house brand new and we’ve had so many issues I feel like we bought a ten year old house. Our roof is detached from the upstairs walls. Our air unit was bad when we first moved in. The pipes are constantly giving us issues. And Meritage doesn’t even try to help.

This experience with Meritage Homes has been horrible. At first everyone pretended to be nice and caring until the final sale was made. Greg ** was laughing when I told him of my concerns of my home being bugged and asking where the mailboxes were located since the construction manager Matt ** told me the wrong location. This home is nothing like the model that was shown to me and since I’ve moved in it’s been one problem after the other. The home has loud echoes sounds like there are hidden listening devices inside and on closing day the bedroom ceiling was leaking and the construction manager had my keys for 4 days and I don’t know what he hooked up in my home.

I purchased a home in Royse City Texas from Meritage Homes. It has been the worst experience ever. They didn't fix any of my warranty claims. My house is literally floating. I have a crack that opens and closes all day. If you read this, please stay away from purchasing a home from this builder. They are the worst. My house in GA built by an independent builder was a dream compared to what I have purchased from these guys.

This Company deserves no stars. My Husband and I have had numerous problems since we brought our home in 2022. Within the first 3 days of moving in our Hvac system would not shut off. We have had a Company by the name of Yellow Dot heating services in which Meritage Homes suggested work on our system but they never fixed the issue. I've had to reach out many times about our hvac system but now since we're no longer under the warranty we get told it's a filter that caused our compressor to go out. I change my filter in our home so I know that's a lie. Never buy a home from this company. They do not valve their customers or their concerns. I also have flooring that is coming up. Cheap painting as well.

If I could give less than one star I would. This is by far the worst Builder! in middle Florida ever. They underperform on everything that they provide coming from smaller AC units needed for their homes, faulty equipment, broken equipment, and they allowed to get passed through. Word of advice - ensure that they are held accountable for everything that they messed up within the two year window of your warranty. They are not in it to save you, any stress they're to add more stress to your issues. The company should be sued again and held to the highest standards because the company should be sued again.

This is how Meritage Homes treat their customer. The sale person was nice enough, but the rest of Meritage Homes were very bad. They are selling us brand new house under bad conditions and expect us to make the deal happen and fix the major problems (bathtub not straight, step stair was easy falling when step it in, silicone was stuck in the toilet, water pressure is lower than city requirement 40psi-80psi and floor still have nails under carpet) later on. And when we asked for the deposit refund they refused it.

The warranty process has been a nightmare. I purchased over 2 years ago & within 2 weeks of moving in, a landscape company replaced my neighbor’s sod but didn’t pay attention to the boundary lines and completely changed the elevation & drainage of my property. I have pictures before and after the hiccup & an official email was sent to Warranty within 2 weeks of moving in to reverse the mistake. I was told no several times by the first warranty rep. 1 year, 10 months later I got another warranty rep to help. However, it’s now been 6 months since. The grader/landscape company has been working on my backyard for over one month and it looks worse now than ever. Landscape company keeps pushing dates out & now it’s getting cold. They’re also trying to change the original grading, again. I’m having to play babysitter & make several calls per week in an attempt for resolution. I’m exhausted at this point.

I have lived next door to a home they purchased. It was a dilapidated waste. They hired unlicensed workers, that do horrible bandaid work. They never fixed a single major issue, I watched the whole thing. They let those unhinged workers then stay in the home as "security". While that worker sleeps all day, smokes hard drugs & works only at night. Next crew completely blocks my driveway with 5 different vehicles (narrow st). I've tried to contact this company, the city gas tried to contact the company because they refused to get a dumpster & decided to burn construction waste for weeks five ft from my air intake to my home.

9/29/2024 - If I could give a negative star I would. Very, very, very low quality workmanship, so many things to list but here are a couple that could have been easy fixes. FYI we paid $415,000 for our home so we expected WAYYYYY better quality and responsiveness to our concerns.

We purchased a heritage new Meritage home in Laurel Canyon in 2017. Since then it has been nothing less than a nightmare of problems/issues. Following are the issues we are dealing with.