Meritage Homes Reviews

Absolutely horrible company. Avoid at all costs. Warranty is a joke. They won't fix issues that their subcontractors cause. They hire the cheapest people to do the job. Trust me. Run far away from this company if you value your peace. They absolutely refuse to fix even the smallest thing and try to hide behind their "10 month warranty claim" even though some issues don't arise until way past that.

I just represented a buyer on a home with Meritage, the process was nothing but deceitful and difficult. I HAVE NEVER dealt with such deceitful behavior from any builder. They don't check the homes properly in the build phase, there were multiple serious framing issues. They refused to provide a framing report of failed issues fixed. Communication from sales staff and construction manager was nothing but horrifying. Lies and empty promises that took longer to address issues an inspector found. I had to tell them what was wrong and I wasn't even there in framing stage! Refused to answer or return calls toward the end, refused to refund buyer or pay commission the day it funded though they had the money. All it was was one excuse after another.

I was wondering if anybody else has had problems with Meritage Homes. Steve said this was covered under warranty. That it was obvious it was done during install, but Jennifer is saying only stuff that gets fixed is what is caught during the initial walkthrough. Anybody having these problems? Kitchen cabinet, floor. The floor was caught during walkthrough, but Steve said he wait to see if anything else shows up later. Now Meritage is saying it’s too late even though our year is not over yet. Very sad a company like this is here in South Carolina. They don’t take care of their customers.

This is a direct quote from Meritage Homes. "We're not gonna build it perfectly every time." Excuse me but if someone is paying you to build a house you better get it correct. How can a company publicly say they're not gonna build it correctly?

We started noticing that the stucco pillars holding up our balcony deck kept on getting leaks. After speaking with 5 general contractors, they all pointed out that it's very likely that the balcony deck wasn't properly waterproofed, hence causing a leak that then affected the stucco columns. I had Meritage check this out, which took them months to do. They came back and wrote that they took up some of the balcony deck boards and saw "no water damage". They also wrote that the leak was coming from the front trim.

I am deeply disappointed with the customer service provided by Brenda **, who serves as a Customer Care Coordinator for Meritage Homes. Unfortunately, her actions have been the complete opposite of what one would expect from someone in that role. Ms. ** consistently fails to listen to concerns, respond respectfully, or genuinely value customer feedback. On multiple occasions, she has quoted warranty language that bears little relevance to the issues reported, making it clear she is not truly engaging with the problem but instead dismissing it and shifting responsibility back to the homeowner. Her approach is decidedly hands-off.

My experience with Meritage Homes has been overwhelmingly negative. When tile issues surfaced within the first year, clearly a warranty matter, their team refused to take accountability. Instead they cited manufacturer dye lot changes as an excuse to avoid providing a proper repair or replacement. A builder should guarantee uniformity and uphold the warranty they advertise. Telling a homeowner to look in the attic for spare tiles or settle for mismatched replacements is unacceptable. This is not what you expect after spending hundreds of thousands of dollars on a new home. Meritage needs to do better for their buyers. Quality control and customer service should be priorities, but my experience reflects neither. I cannot recommend them at this time.

This is about the Meritage Homes at Oliveri in Antioch which includes the half of Rockland Trl., Gilroy CT, Heirloom Dr., half of Smokey Mountain Pl. One year in occupation, 90% owned by investor companies, rented out to immigrants sometimes living up to 7 people in one house. After only one year, this "community" became very quickly a **. You have never seen too much trash laying around in a brand new "community". Cars are parking on the public sidewalk where children get forced to use the street while cars speeding, passing them. Loud music at night. Cars getting repaired on driveways, garages, and street. One even has a commercial kitchen in the garage where they cook food for their food truck. There is also NO homeowner association anymore. You are paying into one but you do not get anything in return. If you are reading this and consider buying a home there: DON'T DO IT!

Worst builder ever. Cheapest contractor bid gets the job and it shows in the construction and trim work. Had issues with every trade involved in the construction of the home. Found empty beer cans in the attic and urine on the shower floor that had been there for a while. Had to have tile and grout replaced in the shower. Multiple repairs were needed but Meritage just wanted to get the house signed off on. Don't even understand how it passed all the inspections which I partially blame the Charlotte County building inspectors for their negligence. Don't think they even entered the structure for some of the inspections. The management of the development is just as bad as the construction. Will never purchase another home built by Meritage or live in a community where the homes are managed by them. Once you sign off on the home, you're screwed. Buyer beware. Find another builder.

Unethical sales practices, misrepresentation, and severe construction defects by Meritage Homes. I have purchased three homes previously without issue, but my experience with Meritage has been the worst by far. While my mother was critically ill in the hospital, I received nine calls in one day demanding a deposit. Under emotional duress, I paid just to stop the harassment. Following that, the loan process was disorganized and stressful, and the home I received was substandard.

I would not recommend Meritage Homes based on my experience with their customer care after purchase. The way a company supports its homeowners after closing speaks just as much about their values as the way they treat you during the sales process — and unfortunately, the post-purchase support has been very disappointing.

We went into contract good faith less than a month ago with already a pre-APPOVED mortgage for the amount of the Meritage LPGA house. From the very beginning we were already suspect because we had to “prequalify” with their own mortgage company although we explained our pre-approval from own mortgage company. That we don’t intend to use theirs.

Great staff everyone I dealt with and I love my new home and neighborhood. Meritage builds a modern and quality home and is doing a first class job developing the neighborhood. And the follow-up by Jacob is great.

I would say customer service is good, but of course they trying to make sales, my issue is they told me I would get my earnest money back within 30-45. It's past that timeframe. Still have not received funds. Now they stating once they sale the place it would be deposit. My suggestion is if you are going to pay the deposit make sure you get approve first for the home. Do not pay if you have not gotten approve. I am still waiting on my earnest money because I was not approve for the home. My DTI was to just be careful before you pay anything. Do not pay NOTHING unless you sure you want the home and you know FOR SURE YOU GOT APPROVE or else you will be stuck waiting for your money if you did not get approve.

I should've never closed. There are some things you cannot notice until you move in but others are loud and clear if you can get a good look at things. I have a stone front and brick sides. Stone is falling off the house. You can see places where there is no mortar or grout on the stones. I can see the mesh chicken wire that is supposed to hold up the stones, I can see the house wrap where stones, grout, and/or mortar are missing in various places. Mind you I just closed Aug 6 and I moved in Aug 28 and I saw and reported the issues right away along with using an inspector prior to closing. That is not the only issue, there are many.

Meritage Homes’ recent moves in our community are blatant and unapologetic. Right before handing control over to homeowners, their leadership quietly rewrote the CCRs to let Invitation Homes take over the model home, set up a leasing office, and plaster huge rental signs across common areas. Then they sold off a massive chunk of the new homes to Invitation Homes, turning a large portion of the community into a corporate rental operation. This isn’t incompetence, it’s calculated. Meritage doesn’t care about homeowners or the value of our properties; they care about padding corporate coffers. Buyers, beware: scrutinize the CCRs, ask about rentals, and understand that “new build” does not mean “stable community.”

We want to share our experience with Meritage Homes and their sales representative, Sean, regarding ** (Homesite 0320). Address **. While we legally signed the contract, we were put under significant pressure. Sean at Arcadia Ridge, in SATX sent us the same contract three separate times, and we initially refused to sign. He applied pressure, stating that we would lose incentives if we did not finalize the contract.

When’s we bought our home it seemed like the people cared and were trying to sell a decent home to us that would last for years to come. But the reality is far from it. The landscape is so bad we have a swamp in our yard. The flooring is already peeling up off the floor (we brought this to their attention but were told it is normal for it to move). They take advantage of inexperienced new home buyers. The windows are terrible already have heat marks on them. We had a few replaced when we were under their 1 year warranty but by now there’s so many more that need replacement. The cabinets and drawers are so cheap and weak. The drawers barely have anything inside are falling apart since day 1. A couple faucets are already having slow flow problems and we have a water softener. I just feel they made these homes using the cheapest material.

I would definitely not purchase another property from Meritage. I live in Holland Park in Spartanburg SC and the quality of the home is subpar at best. The sales people are friendly when they are trying to sale but that attitude disappears once you buy. The warranty is a joke! The only thing they will do is fix nail pops and paint a little. The worst thing about this area is that it comes with the HOA from hell. They are the ABSOLUTE worst. We won’t be here much longer because of the HOA and no one from the community actually sits on the HOA board. They will send all these harassing letters saying the board of directors this or that but we never hear from or see any them directly.

I purchased my home from Meritage Homes, believing I was investing in a safe, quality-built property. Unfortunately, my experience has been the opposite. Recently, I discovered significant mold growth in my home. This has forced me to vacate my property for my own health and safety. My builder verbally agreed to cover lodging and meal expenses during this time, but the process has been slow, communication inconsistent, and there has been little urgency shown in resolving the situation.

We purchased our home from Meritage Homes less than a year ago and have had multiple issues with the HVAC system. Despite being under their one-year warranty, my warranty claims were denied simply because I replaced the original thermostat with a Nest (professionally installed and wired exactly the same). This is not a valid reason to void warranty coverage, but it was used as an excuse to avoid repairs. Earlier this year, I paid out of pocket for a major repair (evaporator coil replacement) because Meritage Homes refused to honor the warranty. I also had to hire a licensed HVAC company to install a whole-house dehumidifier to keep indoor humidity under control — something their setup should have been able to handle in a new home.

STAY AWAY FROM MERITAGE!!! I recently bought a home in Georgia and I’m having cracks in the drywall as noted in similar instances in these reviews and no one is getting back with me. I have had the same issue near the pillar from the kitchen going into the bedroom repaired twice and it is again cracking. I have tried numerous times to contact Meritage and have left my name and number each time and have yet to receive a call back. Had I known what was going on with this builder I would definitely have stayed away and urge you to do the same as they are worthless.

Don't Sign!!!! After you sign the contract, they have you!!!! I purchased this new build, and within the first year had issues with the poor workmanship and installation of the kitchen cabinets. I am on the 2nd year, and now my windows have settled, and I have large gaps between the upper and lower windows, a stick can fit between them. The warranty portal and the project manager has not been of any assistance. I have not been contacted by phone, nor has anyone been assigned to evaluate my issues.

Do not buy these homes. Their #Warranty team is a joke and the pictures are an example of an acceptable industrial standard fix to them. I have had to fight them tooth and nail for every fix. They do not seem to care at all.

After reviewing drainage issues, sinking landscape, and yard damage, our Meritage warranty person agreed to correct drainage and grading. Now they say “the office” is reconsidering any liability or repairs, after they originally confirmed they would correct. Excavation person visited property two consecutive days, and also validated the need to repair. Now the warranty contact is ignoring us, refusing to return calls or emails. Absolutely no action, courtesy or respect. This will apparently go legal. Very unprofessional organization.

The financing process was treacherous but we made it through. I’m a realtor but Trent J did such an amazing job with his salesmanship and customer service. I knew I wanted a Meritage home when I sold my first Buyer her brand new home. 3 years later we purchased ours. It’s been a year this June and they’ve been so consistent with helping us with any repairs on our property.

Worst built home. Please don’t purchase. You’ll be sorry!!! I bought a new home. Moved in March 2024. I started doing research and found most all the products they use are what they call contractor grade which means lowest quality you can get… I had my home inspected by a professional and they found 98 issues and 3 critical from cracked and poor quality trusses, cracked trim and grout throughout house, Drain issues due to not putting proper drain out to road which cause air conditioner to be off level. Meritage rep told me to put a shovel under corner and lift air conditioner and put a rock or gravel under to level it…. I’m guessing due to cost…. Appliances are Whirlpool. The lowest grade you can get.

My son signed a contract for Meritage to build him a home. At that time he was on a work assignment in Mexico. He would work there eight or nine weeks and then fly home for two weeks. The construction manager would contact him each week and give him an update. When he came home after the house was built we went and looked at it. There were water spots on the ceiling and rust spots on the fixtures. The walls bowed out in places. We found beer cans in the attic. The construction manager told us someone had left the water running in the shower and it ran for days. He never mentioned this during his weekly updates. There were numerous other issues.

Updated on 12/01/2025: We purchased a new home in Redlands, CA in Feb 2025 and have had a disappointing amount of construction issues... 9 months after taking possession of our home, our solar energy system is still not functioning at maximum capacity and we have no one who will take responsibility. Our biggest issue has been a dispute with the developer-led HOA which now encompasses harassment by Meritage Sales agents. Furthermore, the large development in which we bought into is managed by an off-site property management company (Keystone Pacific) that is nothing more than a gift and has been negligent in its enforcement of the community's CC&Rs. We would strongly advise AGAINST the purchase of a home from Meritage and any development managed by Keystone Pacific.

In the beginning they would take care of issues immediately. After the 1 year is up all you get is rejected claims with no explanation and no way to get in touch with them. Every single door knob has fallen off the doors. I spoke with several home owners in the neighborhood and the same has happened to them. They will not address the door knob issues. The one manager told me to just buy new ones. I had noticed a crack in my granite in the kitchen. I called them. They sent someone to repair it, well the crack is growing and they rejected my claim. They won't return calls or emails. The back yard was grated incorrectly and they just ignore you after you purchase a home.