Meritage Homes Reviews

Homes come with a warranty from MERITAGE Homes when but they do not fix what’s broken within a home that was built under a year ago. I was sold a home with a dead tree that cost hundreds to replace, I been have plumbing issues with the same toilet since I’ve moved in & now may have bigger issue with my outside water hose spout that leaks beneath my exterior brick when it’s turned on & it’s not covered due to it being an exterior problem, this shouldn’t be an issue for a 1st time home buyer on a new build. But this is what type of work MERITAGE Homes stands by…

Meritage Homes at Beaumont California is horrible. They advertise luxury homes but quality is cheap. Also their associates are not responsive when you have problems but during sales, they will email or call you everyday and force you to close ASAP EVEN IF YOU ARE NOT READY! Worst thing is solar power is not working for 7months because the company they partnered with “SunPower” declared bankruptcy. Meritage did not take action at all? Or very slow, until now, no solar power. Better buy nearby housing development that are much cheaper with the same quality. Model houses are promising but the finish product of your house are not quality.

I closed on my Atlanta Meritage new build home Oct. 2021. The home is a ranch on a slab. I submitted the 1st roof warranty issue July 20, 2022 (within the one year warranty) for extremely large amounts of buckled, raised shingles and roller coaster roofing throughout the entire roof. Warranty case was accepted July 21, 2022. Aug. 5, 2022 I spoke with Steve ** on phone inquiring about scheduling of roof inspections/repairs and other warranty issues.

I bought my home new 12/30/2022 with Meritage. To date I have had a few issues two of which I deem as huge however they were rejected. My first huge issue that they rejected was the garage door detached from the house, yes can you believe that! They denied it however, the builder was kind enough to send someone out to fix that. My current issues are large cracks in the molding and nails pops EVERYWHERE. They are no sporadic either, it's like three sometimes four in a row down walls. That is a structural problem right or just plain poor products and building. Also, under my downstairs bathroom sick they neglected to paint the darn baseboard! Anyway they denied my claim as if I walked through my home and pulled the nails form the walls. It would not allow me to save with no stars.

Disappointing Quality and Poor Workmanship - A Warning for Future Buyers. I purchased a home from Meritage Homes almost four years ago, and unfortunately, I regret my decision. While the build was completed quickly, the quality of the workmanship is downright unacceptable. From the garage doors to the tiles, everything was made with the cheapest materials possible. The most frustrating part? The work was done hastily, and corners were clearly cut, leading to numerous issues that have required constant repairs.

Several homes in our neighborhood (including mine) have foundation issues. Of course, Meritage says it the homeowner's fault even though least one neutral third party thinks poor grading and tree placement contributed to the issue. This is in addition to many other issues with plumbing and electrical. This so-called luxury neighborhood has been a disappointment.

We moved into our Meritage home 6 months ago and I can tell you the quality of craftsmanship and work is substandard. Everyday, and I mean everyday, I find something that makes me regret my decision. I would not recommend them to my worst enemy. Today's adventure includes a crack tile, building materials in the vent (again) that was left there by the construction team because you don't see it until you take them down, and buckling drywall around the window. The shower liners are not installed correctly and we have now found water damage behind them that will need to be addressed. The paint and drywall are awful. The appliances are average. The cabinets are cheap. I could go on and on. It's like death by a thousand paper cuts. Save yourself the aggravation and disappointment. Find a different builder but do not buy a Meritage home.

My house is 1 year old. Things break on a daily basis (built like a cheap barbie house in the first place) and NOTHING is covered by warranty. They’ll tell you your broken AC is your fault because you didn’t do monthly maintenance (your couple-month old AC, by the way), and the entire house falling apart is nothing covered by any time of promised warranty - you still end up paying out of pocket. It’s like United Healthcare of housing.

These images are items that the builder did not or would not repair. “Trim, molding and caulking are the home owners responsibility". Interior paint is poor. Hinges are painted. Tape joints are visible.

The home is cheaply made. The air conditioning does not cool effectively and based on the HVAC technician, the air is not distributed correctly. Walks are crooked. The bathrooms do not have toilet paper holders or bath towels. All cabinets, both kitchen and bathrooms are subpar-not fitting for ease of access. Internet/CATV wired in attic were broken or not installed correctly. Overall horrible design and workmanship. Very poor company.

Meritage Homes sold my client a townhome and sold her on using their lender due to an amazing incentive program. From the beginning, the lender was a disaster. For weeks they went back and forth, asking for more time to get things worked out. I jumped in and found another lender who approved my client, but Meritage Homes insisted they could work out the loan. Finally, my client had enough and chose her own lender. Then the original sales agent left without giving access to Docusign to her replacement. They delayed providing contract documents to the new lender. Meritage Homes did not give her any additional time to close.

We bought our house brand new and we’ve had so many issues I feel like we bought a ten year old house. Our roof is detached from the upstairs walls. Our air unit was bad when we first moved in. The pipes are constantly giving us issues. And Meritage doesn’t even try to help.

This experience with Meritage Homes has been horrible. At first everyone pretended to be nice and caring until the final sale was made. Greg ** was laughing when I told him of my concerns of my home being bugged and asking where the mailboxes were located since the construction manager Matt ** told me the wrong location. This home is nothing like the model that was shown to me and since I’ve moved in it’s been one problem after the other. The home has loud echoes sounds like there are hidden listening devices inside and on closing day the bedroom ceiling was leaking and the construction manager had my keys for 4 days and I don’t know what he hooked up in my home.

I purchased a home in Royse City Texas from Meritage Homes. It has been the worst experience ever. They didn't fix any of my warranty claims. My house is literally floating. I have a crack that opens and closes all day. If you read this, please stay away from purchasing a home from this builder. They are the worst. My house in GA built by an independent builder was a dream compared to what I have purchased from these guys.

This Company deserves no stars. My Husband and I have had numerous problems since we brought our home in 2022. Within the first 3 days of moving in our Hvac system would not shut off. We have had a Company by the name of Yellow Dot heating services in which Meritage Homes suggested work on our system but they never fixed the issue. I've had to reach out many times about our hvac system but now since we're no longer under the warranty we get told it's a filter that caused our compressor to go out. I change my filter in our home so I know that's a lie. Never buy a home from this company. They do not valve their customers or their concerns. I also have flooring that is coming up. Cheap painting as well.

If I could give less than one star I would. This is by far the worst Builder! in middle Florida ever. They underperform on everything that they provide coming from smaller AC units needed for their homes, faulty equipment, broken equipment, and they allowed to get passed through. Word of advice - ensure that they are held accountable for everything that they messed up within the two year window of your warranty. They are not in it to save you, any stress they're to add more stress to your issues. The company should be sued again and held to the highest standards because the company should be sued again.

This is how Meritage Homes treat their customer. The sale person was nice enough, but the rest of Meritage Homes were very bad. They are selling us brand new house under bad conditions and expect us to make the deal happen and fix the major problems (bathtub not straight, step stair was easy falling when step it in, silicone was stuck in the toilet, water pressure is lower than city requirement 40psi-80psi and floor still have nails under carpet) later on. And when we asked for the deposit refund they refused it.

The warranty process has been a nightmare. I purchased over 2 years ago & within 2 weeks of moving in, a landscape company replaced my neighbor’s sod but didn’t pay attention to the boundary lines and completely changed the elevation & drainage of my property. I have pictures before and after the hiccup & an official email was sent to Warranty within 2 weeks of moving in to reverse the mistake. I was told no several times by the first warranty rep. 1 year, 10 months later I got another warranty rep to help. However, it’s now been 6 months since. The grader/landscape company has been working on my backyard for over one month and it looks worse now than ever. Landscape company keeps pushing dates out & now it’s getting cold. They’re also trying to change the original grading, again. I’m having to play babysitter & make several calls per week in an attempt for resolution. I’m exhausted at this point.

I have lived next door to a home they purchased. It was a dilapidated waste. They hired unlicensed workers, that do horrible bandaid work. They never fixed a single major issue, I watched the whole thing. They let those unhinged workers then stay in the home as "security". While that worker sleeps all day, smokes hard drugs & works only at night. Next crew completely blocks my driveway with 5 different vehicles (narrow st). I've tried to contact this company, the city gas tried to contact the company because they refused to get a dumpster & decided to burn construction waste for weeks five ft from my air intake to my home.

9/29/2024 - If I could give a negative star I would. Very, very, very low quality workmanship, so many things to list but here are a couple that could have been easy fixes. FYI we paid $415,000 for our home so we expected WAYYYYY better quality and responsiveness to our concerns.

We purchased a heritage new Meritage home in Laurel Canyon in 2017. Since then it has been nothing less than a nightmare of problems/issues. Following are the issues we are dealing with.

Don’t buy homes from Meritage as the warranty service is not good. Quality of construction is not good. I am not satisfied with their response. They construct very less quality houses, don’t buy homes.

Reasons not to purchase a Meritage home. I moved into my new home in December 2022 and since then:

Leakage at City Park Arbor Loop Charlotte in rains. Warranty department response/action is very slow. We request Meritage to take immediate action to repair the damage before it is too late. We registered in their Warranty Portal and sent multiple reminders.

We have been in our Meritage Home for almost 3 months. Pete (Salesman) was helping and responsive at first & it made us feel good with the process. Then we had Yvonne ** (Lending Officer) taking care of everything else. It went smoothly initially. However, Be aware that they are helpful and responsive in the beginning, however if you need something after you are locked in, you don’t get help from them. Yvonne also pulled my credit 4 times in a matter of 3 days. Lastly, The builder Andrew ** doesn’t have any answers when you ask him, and that’s absurd. The builder also gives false information, doesn’t follow through on things and poor, or should I say “lack of communication“. I got an email from Yvonne for clarification and no response a month later! Please purchase somewhere else! Meritage/Waterstone and Loandepot not worth it!

This review is based off of a combination of experience and home quality. I’ve owned a Meritage home for two years. I was a first time homebuyer during super inflation. Meritage was able to sell me a home that was not valued appropriately. For the price, everything should have been in perfect working order. There are the usual new home issues: pests, chipped or uneven paint, cracking due to settling, etc. Here are some of the bigger issues I had right off the bat or months into my purchase:

I have a Meritage home built 6 years ago. I noticed a roof leak above my back porch. I then contacted Meritage warranty and Kelly ** came out and told me it's not covered by the warranty. He said the roof vents and roof jacks only last about 5 years. That he could guarantee the roof vent was cracked from the sun and I should have a roofer replace them. I have never had this issue with other homes. I did get a roofer to come out and after doing an inspection was told the roof vents and roof jacks were fine (the roof vents are made of metal). The problem is they were not installed correctly. They used the wrong nails and sealant. I had the roofer repair them to avoid having any water damage. I again contacted the warranty department and was treated rudely. Then I was told someone would be calling me back shortly. I never received any call back.

Meritage called me this morning and has agreed to resolve my issue in full. I appreciate their responsiveness and am grateful that the company recognized that it was an issue that was their responsibility to correct and not mine as the homeowner.

My significant other and I were excited to buy our first home end of last year. We had signed our agreement end of December 2023 and were looking forward to our home in early 2024. Well, it is now end of May and we still have no home. From completion date being pushed back, to them saying we’re not able to “secure financing” when our lender had already approved us and then trying to raise our home price, after the fact that our agreement was already signed with our set price, they are still not holding their end of the deal. This whole home buying process with them has just been a nightmare and has raised some concerns after one incident my significant other encountered.

We have had an extremely disappointing experience with Meritage Homes in Leander Texas. After noticing our floors swelling, we contacted Meritage, and they sent an inspector to evaluate the issue. The inspector clearly informed us that the problem was due to a missing moisture barrier, which should have been installed during construction. This inspection took place on 4/29/2024, and the inspector documented the missing moisture barrier with photos and detailed notes.

This builder lacks integrity and ethics. They will run you in circles, lie and deceived you. After the home was built, I noticed the driveway has holes in the concrete and breaking apart by the day. I called the service representative and he inspected and admitted it was builder error when concrete was poured. He scheduled for it to be fixed and here's the problem. Instead of removing the concrete and repouring it, they just patched up an already disintegrating concrete. Just a few weeks later, the issue became even more evident and largely noticeable.

This is my experience with Meritage Homes. My wife and I met Mr. ** at the lake Conroe office area. Mr. ** was so professional; he was able to confuse my wife and I. He told us he can get us the new home with 5.5% interest rate. He said they can buy down the rate for us which makes the deal more interesting. Few days later we were told Mr. ** had a surgery and he will be out of office until further notice. The lender he gave us got us approve for 6.99% which was different from the initial agreement. We turned down the deal. We later received a call from Miss **, she introduced herself as our new sales representative since mr ** is on sick leave.

We moved to Province in October 2024, with the help of Juli ** and the Meritage team. The question in our mind after 6 months living here is: Why did it take us so long to find an excellent community with such a great home? Our beautiful home, built for us by Meritage was completed 3 months early! The quality of workmanship is excellent. The design is everything my wife and I had wanted. When illness and hospitalization struck shortly after our move-in Juli, Trevor and Jermaine were there to help my wife manage, see that our dog Cooper received his walks, and even helped with our Christmas tree.

Me and my wife bought a Meritage home in Jan 2024. I must say the whole experience was very daunting and overwhelming. I truly believe that Meritage Homes are the biggest scammers I have seen in my life. We bought a model home and were interested to buy with the furnishings and made it clear with the sales counselor name Monika ** in Melissa Tx. The whole time she kept saying I will get back with you. We signed the addendum on Jan 10 which says No furnishings which we knew it wasn't included in the sales price.

We live in an active adult community built by Meritage Homes called Province in the city of Maricopa. It is a beautiful community with many amenities that we love. Most of all we love its social life and our neighbors!

⭐⭐⭐⭐⭐ My experience with Meritage Homes has been nothing short of exceptional! From the moment I walked into their office to inquire about purchasing a new home, I was greeted with warmth and professionalism. The entire buying process was smooth and stress-free, thanks to their incredible team. First and foremost, I have to commend the Juli ** and my realtor, Jill **, for their knowledge and patience. They took the time to understand my needs and preferences. Their expertise made it easy for me to find the perfect home that suited both my lifestyle and budget.

It seems the location in Tucson is rather understaffed. I have taken a few clients to look at their homes and the Estancia Community office is often empty. Their Agent **, gives too much of a used car salesman impression and told me one price over phone and text and they contract showed a different price. I cannot in good standing recommend clients there. I will show them homes they may be interested but as a result of so much bait and switch, Meritage in Tucson AZ, simply results in too much work. I recommend anyone who has been wronged by them report them to the Better Business Bureau.

These guys are scam artists. They covered up a defect during our walkthrough which we found same day after they left. We then had to go through their “warranty” process which took months and our time without resolution. Our back yard has drainage issues which we had to fix ourselves after their fix was a joke. Stay away. There are better builders.

Meritage Homes Sucks! Avoid Meritage Homes at all costs! From the moment you step into your new house, you'll notice alarming cracks both inside and out within the first year. My personal encounter with Meritage Homes was nothing short of a nightmare. Countless issues and cracks plagued my home, and while I requested repairs, they insisted on addressing them one at a time. It became apparent that they purposely delay repairs until your warranty expires, leaving you stranded with a home riddled with problems. Once your warranty is up, good luck getting any response or assistance – they wash their hands of any responsibility, leaving you to fend for yourself!

I purchased the home in March 2023. In January, we looked at the home and decided that it was good, and we were gonna purchase it. 4 days before closing, we go to look at the home. And there's sheet rock damage in four rooms. They did not tell us about The damage. We found out on our own. So the repairs they did fell apart four months after we moved in. Then they fixed it for the second And it fell apart again. They also have a dye in the texture that bleeds through the paint. And they have painted twice and it still bleeds through. Now they refuse to fix it for the third when. None of this was my fault. I have filed two complaints with registry of arizona. The complaint issues are being taken care of except the sheet rock. The pictures I put in here will show the hidden damage revealed. But I will tell you this before you buy a home from Meritage. Read the reviews. My personal opinion stay far away from this builder. My driveway had to be section two the colors don't match up in the driveway.

We had a very bad experience with Meritage home quality. Our house started cracking at the roof. We thought it was part of the soil settling that is common in Texas. But we eventually realized that it was due to the foundational issues. We had a professional from Meritage come and evaluate it. They said it’s within accepted threshold and they wouldn’t cover the damage.

We are so disappointed. It seems like half a million dollars gets what 150k used to 20 yrs ago and quality is similar to KB homes. When our kids play in the upstairs game room it’s super loud directly above the office where we work from home. I didn’t notice this happening in the models we looked at before buying. Was told Meritage doesn’t use any sound deadening or insulation materials between the floors…Or on the stairs. Regarding the electrical installation, We tried to use a fridge and freezer in the garage but we would need to hire an electrician to install another circuit to do so. Additionally, We have a looped bunch of bound wires just hanging off one side of our home (as they switched the side that had the outdoor electrical panel just before we closed).

I moved into my Townhouse in January 2023. My landscaping was not complete because it was winter in CO. Unfortunately, it is now mid August and I am still waiting for it to be completed. No one will answer my emails or return my calls. I don’t know what to do except to install my own landscaping. This has been a nightmare.

We closed early this year in 2023 on our home in Florida. It was a nightmare! We had to close with a long list of items in the house that would eventually get addressed and that were mainly due to poor workmanship which was rushed. To me, their motto was quantity rather than quality. We closed on our home with the front and back door locks not working, no hot water, flooding lanai, chipped kitchen cabinets, drawers that weren't soft close, and chips in the moldings around doors in the entire house. There are many more items which were missing and were paid for, but the list is too long to mention. Meritage tells you that you have one year warranty to address any issues. However, I've already had some of these issues denied with no explanation. In other words, take care of it yourself! I would never recommend this company nor ever buy a new construction again.

We bought our house in 2021, so about 2 years now. The house was supposed to be done for us to move in around May, 2021. Blaming COVID, Meritage took until early August, 2021 to finish it and have it ready, which was an issue, as we were expecting our first child at the time. A few months later we noticed the flooring in the second floor was having some issues. It was making noises as we walked around the house. I reported this in June 2022. THIS IS WHEN THE SCAM HAPPENS. My warranty claim was cancelled and I was requested to wait until the First Year Warranty period to make a new claim as it was covered during that First Year Period. I did that, as instructed, and a new claim was made in August, 2022. They sent somebody that expressed several concerns about how the flooring was installed, but the only thing that person could do was just to put some additional nails. He said that we may have the same issue again.

We built a new home with Meritage Homes almost 3 years ago. Right from the start our foreman was horrible!!! Anything we questioned or wanted fixed was an argument, we were constantly just told "it is what it is, you're not building a luxury custom home"! At our one year we filed all our warranty claims to have fixed, when the crews would come out to do the work it was always done half a$$! For example we needed some cracked drywall repaired and painted, they would load up the spackle and then try to sand it and paint it while it was still wet. Which then caused more cracking of the drywall, which is now just failing off our ceiling. Now even though at this point we are past what they consider their warranty period, and our AC has needed 2 new parts and we had a light switch start smoking. All I want from them is to stand by their work and help us with some of these repairs that should not even be happening after 2.5 years.

I bought a home for over 500k. It is three years old. The front porch cement has spalling. I contacted a Kevin in warranty dept (Colorado). It of course is not covered. I have never seen cement do this. I've owned 5 houses. I think Meritage builds subpar homes.

I second the negative feedback from other customers. I am compelled to share my harrowing experience with Meritage Homes in Florida, as a cautionary tale for anyone considering their services. My family's journey with this builder has been nothing short of a nightmare, filled with incompetence, broken promises, unethical practices and disrespectful behavior from the sales associate.

We purchased our house 7 years ago. We had a roof leak in Nov 2022 and it damaged the inside of our house ceiling and cabinets. We found out that the roof/solar panels design & installation was installed incorrectly when they built our house based on multiple roofing companies coming to our house to evaluate the damage. We spoke with Meritage Homes and they said that the warranty on a roof was for only 2 years. The roof was probably leaking from the beginning but the roof damage did not show up until now. Meritage Homes would not take any responsibility for their mistake.

My name is Ismat, I am a married man, and I have three children, my eldest son is in the US Army, my middle son is in the US Navy and the youngest is twelve years old and wants to join the US Air Force. My family and I own a house in Rita Ranch, but since we are planning to have grandchildren in the near future, my wife and I have decided to sell our small house and buy a large house in the Vail area, near Rita Ranch. Indeed, we did research and agreed to buy from Meritage Homes. We contacted the sales person, and agreed to meet on Saturday 01/28/2023. Indeed, we met the sales person, who was of ** descent, and by the way, he is a very wonderful person. We spent over 4 hours touring the models, then we agreed to come back another day with our son to see one specific home.

On 2/10/23 all parties signed to cancel the agreement and return my $10,000 earnest money (apart from the $250 they keep). It is now 2/22/23 and they are stating it takes at least 30 days from the date all parties sign for my earnest money to be issued back to me. Before the agreement, they harassed me over extremely specific details of why I needed to cancel the contract and even illegally asked my lender questions. I gave them all of the information that was required per the contract within the required time frame and they were still harassing me and my lender. Anyway, the cancellation and earnest refund contract was signed. I have been asking real estate attorneys for advice in this situation and I let them know I have, and now the VP of sales said he can no longer speak with me and I am waiting to hear from their legal team.

We purchased our home sometime last Year in July. After we close we notice an issue with the garage lock which was installed poorly. I reported the issue to Michael who is our Sales Rep. He promised to help it fixed before he left the Company. The issue affected the door garage. We could not open the door due to poor installation of the door lock that is jingling from one point to another. We submitted a warranty for repair. The tech came out and stated that the lock affected the garage to bent. Stated that he was unable to get it fixed.

Buy from Meritage at your own risk. Plan for them to miss deadlines. Plan for several things to break or not work. Plan to waste hours/weeks/months dealing with their awful warranty team. And the contractors they use? Oh my God. An absolute nightmare. Their HVAC work is an ABSOLUTE JOKE. Took multiple visits and a month to get the heater working. Then it started setting off the fire alarm. The warrantied vendor was so bad at fixing the heater the first go I decided to just bring in an outside crew to fix the other issue. They cut corners everywhere! Don't do things the right way. It's cheapness over quality everywhere. The windows are TERRIBLE. You need to be in extremely physically fit condition to even crack them open.

Meritage homes provided us with a bent pipe off of our heating water tank. We ended up with a flood and they refused to reimburse us. They said we did not use their plumber... Why would we? They screwed up the job... Dishonest.

I went through a building purchase contract at Sachse, TX, last year. The design was poor and no sufficient natural light on both floors. Their website says energy-efficient, while the under-construction home, which just had a drywall, was poor in lights. The backyard was later found to be small, and I was paying a lot more per sq. ft. for this home. Since we were first-time home buyers, we did not have any idea about these things. Therefore, we backed out of this contract due to this design and lost our earnest money. There were several other design faults. I cannot commend the quality of the materials. So, I will leave those to those who have lived in their homes built by Meritage Homes. Furthermore, we did not actually see its model home as the market was crazy at that time. From now on, never ever decide hastily, and always do your due diligence before buying homes. As for now, I will never recommend this builder again.

After 1 year of living in this home, I've lost all confidence in Meritage as a constructor and its ability to stand behind the homes it constructed. On Nov 22, just 1 year after closing on this house, my sewer system backed up and almost flooded the 1st floor of my home. Plunging the toilets or filling the bathtub to create additional water pressure to unclog the sewer line. A few weeks earlier, AT&T dug up the front of my lawn to install their fiber optic cables and so thinking that they damaged the sewer line, I hired Roto-Rooter to perform the repairs. After excavating the line, Roto-Rooter saw that the line was damaged or improperly installed and that a repair was attempted using DUCT TAPE. This was done during the Construction Phase of my home. This means that I was sold a defective product, which was conveniently for Meritage, covered up by dirt.

False promises. Poor Workmanship (pictures upon request). Chaotic Process. There was always a sense of uncertainty. Did not trust them at all. Loan processors seemed inexperience. Construction Manager offered to do the work himself. Really???

for a house in Harper’s Preserve, a bad decision that we have now come to regret. Our place is well past the construction deadline, yet we are unable to move in due to constant construction and electricity delays. Meritage Homes made a commitment to us to have electricity in the whole area, yet they still don’t have any. The amount of delays that this problem has caused does not seem to faze the management team, considering how unbothered they seem. Meritage should not have made promises they couldn’t keep!

There has been so much go around in the past year of my life, I am going to recap the experience below so you can avoid this terror. Note, our original close date was scheduled for March 2022 - we did not close until the last day in August 2022.Save yourself the headache and stress and build with someone else. It’s a complete nightmare. If you do proceed, be prepared to feel dismissed and belittled.

We made the mistake of using Meritage Homes Florida to build our home. We are in the house for two months and the punch list is too long to list here. To name a few, driveway was broken by sod installation and not repaired, The yard is washing into my neighbor's driveway. The sod installation is awful and they won't come back. We are on the 4th service manager, a Mr. Know it all, but gets nothing completed and will not update us until we call. Use another builder or have a list like ours.

Bought the house 7 years ago, kitchen sink were easily clogged and not drain well. The plumber found a PVC object stuck down the line that left during construction, they denied and won't take responsibility!

The contractors ruined our home and they didn't even complete the work they were sent out! I have had multiple contractors come out and not finish their work! They dripped paint and they ruined our molding and they don't finish the work they came in to do! I have tried to communicate effectively to their warranty department with no success. I reach out to the contractors and no calls back!

We are relocating for work from Colorado to Tennessee. We decided, after looking at several home options, to opt for a new build with Meritage in Waltons Grove In Mount Juliet Tennessee, set to be available upon our arrival. We put down 10k in escrow to hold this lot and home and were approved for contingency. Two weeks later, after returning to Colorado preparing for our move, we were told from our realtor (whom had heard from the sales associate at Meritage) that they received another offer on our home that was not contingent and that they may be terminating our contract.

Meritage was a disaster to work with. Routinely found beer cans on-site (throughout construction), when reported, we were told they were possibly dumped from a neighbor party. We were also told, reporting/escalating it with trades would result in construction delay. We were lied to that home does not come with drip irrigation when they actually installed drip irrigation for other homes in the community. We complained about grading and water drainage issues in backyard and sides of our home and were simply told they will not do anything about it. They installed cheap under the sink outlets that cause leaks. Made them aware of cracks and chips all around house the moment we entered and yet they refused to touch up or fix in multiple areas. They planted a dead tree and refused to do anything about it. With Meritage you get poor quality home, bad service and a company that will not backup their warranties.

DO NOT USE THIS BUILDER!!! There is absolutely no construction oversight on these homes!… ZERO accountability…. We had no AC for a week, no hot water, tubs that didn’t drain, faucets that didn’t work, doors falling off or installed backwards, a sliding glass door that needed replaced, drywall repair everywhere, a mismatched shower enclosure, mismatched light fixtures, towel bars falling off the wall, ceiling lights completely missing, trim molding that is damaged and or splintered, chipped tiles, paint spills everywhere, etc…

Our community was switched from Wesley Chapel, where homes are priced significantly higher to Zephyrhills, which is a small rural city with a prison. When the change occurred they let no one out of their contracts without threatening to keep the $10,000 you are required to put down. Before, because I was living within Wesley Chapel limits, I could apply for an exception for my children to attend their wonderful schools.

Well, where to begin. I went to sign up and was not informed that the earnest money is non refundable, which was 3000. Their loan officer is rude and doesn't have any customer service skills, she has zero empathy. She didn't return calls nor emails until I reached out to her after multiple attempts. Her excuse was that she was at lunch and doesn't call back until she gets time. I was shocked with her response. She also made me feel that I would not be able to afford the property. Be careful about the offered rates at the sales office and what actually gets approved. We were told about the rate being 5.5 at the sales office but the loan officer said that it was 7.25! You will lose your money if you cancel, and I was informed that they don't refund money. What a joke. I am glad that things didn't work out and they actually canceled the sale. I was informed by their escrow team that they have to get approval for a check refund.

As a first-time homebuyer, my experience with Meritage has been a nightmare. I have filed multiple warranty claims since closing on November 23, 2021. I have had issues with the doorbell chime, nails poking through the drywall, closet shelves collapsing, HVAC unit leak, caulking peeling in bathroom, chipped floor tiles, loudly banging roof vents when windy, and a water main break. The workmanship is extremely poor. Unacceptable for a brand new home. The building manager is rude, could care less, and will tell you anything to secure closing. I will NEVER again purchase a home built by Meritage. Prairie Meadows in Ocoee, Florida.

Excellent buying experience thanks to Rebecca ** and John **. Rebecca's customer service is something unique and rare, Rebecca went above and beyond from beginning to end and currently still after closing she is still helping us. Words can not explain how grateful we are and we will definitely be referring everyone to them. Good luck to all buyers if you do not go with Rebecca and John. Kristialin

Delaying the home for new reason. Even though many homes started before me, all homes completed except mine. My moving date keep on getting pushed when it comes near. No one is actively working at home to complete the finished items. Builders won't respond to the emails. I was getting told that if I find more complaints in the walk through, my home will be delayed further. Builders won't note all the complaints. I was being told that it's already passed city inspection, so we can't do anything now.

So many problems with our new build. Our home is not even two years old and the floor is coming up, peeling off, buckling. Holes in sheet rock Meritage never came to patch up for our new build. Sheet rock clumps throughout the house on the walls. I have photos.

The tile in our brand new built home (built and took possession in March, 2020) is coming up. Inspector has come out to investigate and has determined that 100%, yes 100%, of the tile needs to be ripped up and replaced. While Meritage has agreed to compensate for the faulty work, the new tile being provided is not the same size nor color as the original. We've made multiple attempts to either have Meritage pay us out and let us find a contractor of our choosing to rip and replace, or provide the same size and color of the existing tile. We have been told that none of the options above are agreeable to them.

Purchased a home after losing the home we wanted due to their sales strategy. Home construction quality was so bad, they had to redo the driveway, bathtub in send BATH was used and drain rings rusted. Final walk was a joke, the worst thing about this builder is their HOA so restrictive and ignorant to see the least. They allow new home owners to rent their own home monthly weekly is not allowed they will not share HOA rules until you close almost a scam and fraud company. They should not be allowed to build homes anywhere in the state of Florida. One star for these people is too high. They don’t have good anything at all… 10 times worst than DR Horton and 8 times worst than Lennar. I was so dissatisfied and still upset with these people. I believe they are stuck on stupid or redefining stupidity.

We have had multiple Air conditioning companies come out over the last 2 years to tell us that our 2nd floor unit was not built correctly. There should have been 3 units on this home due the size. Meritage skimp on this. We have owned the home for 2 years and have been having problems since the beginning. At this time we have been told that the system Zone board and Dampers are not responding. We have had this replaced twice already. Therefore there is something wrong with this particular LENNOX system if it continues to burn out the zone boards and dampers and evaporator coil. We are also being told that there is no Bypass damper on the system. This should have been placed when the system was installed. Also the 3rd floor thermostat is not compatible with the system.

I bought a house on December 2020 from them and when I Bought the house they told me after 1 year they would come back to walk thru the house again and fix anything I found wrong in the house. Well since I never heard from them I decided to contact them today and they told me since It has been over 1 year they can't do anything about it. I told them you guys never contacted me and they told me I was the one that had to call them, well that's not what they told me when I bought the house. Now I'm stuck with a new house with a bunch of stuff that needs to be fixed since they rush thru everything when building a house and use cheap material and their labor people they use don't care about anything and don't build anything with quality. Wish I had come here to read reviews before I bought my house. Do yourself a favor and don't buy a house from them unless you want to pay premium price for a house and get cheap stuff.

4 months after buying a single-family home, we are still waiting for items to be finished. Meritage builds low-quality homes as fast as possible with as much profit as possible. Their main concern is building and selling the next home - new buyers are quickly forgotten. They take full advantage of a buyers market. When we put down our earnest money over a year ago, we were warned by our sales agent not to cause any trouble during building or our deal would be cancelled. Unless you’re desperate for a home, I’d advise staying away from this greedy company where customer service is non-existent.

Updated on 03/11/2022: I wanted to write an update to explain my improved rating. While I did experience the concerns and complaints in my prior review; I was able to speak with the Area Construction Manager and others in the company. After speaking with them, my concerns were addressed in an efficient manner to my liking and satisfaction. If you decide to build with Meritage, hopefully you will have a smoother process than I did, but I can appreciate that my concerns were ultimately addressed.

If I could leave ZERO STARS I WOULD. I am so fed up with Meritage and their "customer service". All they want is their money and to get homes up as fast as possible. They don't care about the quality of work. They claim that they will fix anything wrong in the first year and all you have to do is submit a claim. However if you do not take a picture of every little stinking problem they will only take care of just what you have in the picture. Ex. I have a HUGE crack in my ceiling. That was the main problem. Drywall people came out and rather than them fixing the additional cracks and drywall problems they say well you only send pictures of the crack in the ceiling. Since the manual only covers drywall 1 time. They will not fix any other drywall problems.

I'm not writing this review to bash Meritage Homes. I'm writing it to protect you, the consumer! So listen and read the review. Then ponder what's being said. Make your purchase based on knowledge and intellect, NOT EMOTION. First, let me tell you why I'm qualified to make the statements below. Also understand that regardless of experience, times change, markets fluctuate, products become scarce, and costs increase. But these are not reasons to gouge the consumer. Everything is based on opinion. But it's "time under the bar" that qualifies a person to have certain opinions. If you've never walked the walk, then it's difficult to talk the talk.

Meritage Homes has infuriating plumbing problems. My toilets clog way too often in my shower. Drains cannot last a day without being unclogged. The sinks are the same way. I feel as if I am being as careful as I can to take care of my home, but living like this is awful. I would not recommend buying.

We were so excited to purchase a new build from Meritage Homes and couldn’t wait to start the build of our dream home. My wife’s parents purchased two new builds from Meritage Homes in the past and had a great experience on both of them. So, of course, we thought we would too. We were wrong! This has been a disaster from day one! We signed in Dec 2020, and work really didn’t get started until March. Once the project started moving, I thought ok great. Now we are rocking and rolling.

We initially thought this was mold issue so called a professional company to come clean up the mold, they came out and it turns out the bathroom was constructed to retain water improperly and created not only mold, but leakage issue as well. We contacted builder Meritage Homes for a claim, but their response was "How dare you find a 3rd party contractor and didn't contact us?!" I'm contacting them now! Are they willing to come fix it now? NO! So what am I supposed to do? Wait until the ceiling fall off??? If you don't want this to be your bathroom, DON'T BUY Meritage Homes!!!! Worst company EVER!!

We have had SO many issues with Meritage! We purchased a lot in December 2019 and they started building beginning of January 2020. After MANY delays, several inspections, several complaints about poor quality work... we were told our home was ready for us to move into August 2020. Not even a week after moving in, we experienced issues with our venting ducts, cracked windows, our floors started bubbling up and the baseboard was separating from the wall. Our towel fixtures and toilet paper holders completely fell out of the walls, and lights were hung crooked along with mirrors.

I contracted to purchase a Meritage home in Bristol Meadows, Florida at the end of July. I was told that the home was previously contracted and all materials were ordered, so we could not make changes to tile style and color, cabinets and carpet. The contracted closing date was set for just prior to Thanksgiving of '21, the sales rep all but guaranteed we would be in before the end of the year as our daughter needs to start school. I understand there could be a slight delay. We received an email that the trusses would not arrive until towards the end of October, which we could not understand as they told us all materials were ordered due to the first contract on the home. They then denied it and stated our trusses were not ordered until after we contracted.

I bought a Meritage home recently and have had nothing but problems. The appliances don’t work, outlets don’t work, I just closed the patio door and a screw fell out so it slams against the wall, cement binding the bricks is missing in many places (leading to rodents chewing through), no one showed up for either move in walkthrough, took two months for the HOA to get trash pickup up, HVAC upstairs broke immediately, plumbing problems, cabinets not installed properly (open the bottom cabinet and it pulls the drawer above it open leaving scratch marks), people don’t show up for repairs, dishwasher doesn’t work (under warranty and will take three weeks for them to come repair).... This is just off the top of my head. Find something sturdy. This place is a dump.

Houses are built so fast so lots of room for mistakes. Garage door springs are undersized so can’t balance door. Roof was poorly installed, had roofers here 3 times to correct problems. Block fences not installed correctly as move back and forth. Many AC units were undersized for house size. Overall build was not bad for me but lots of equipment is cheap But I do see the houses being built and the speed of start to finish is so fast. Difficult to say well built.

Sales office quoted my client a price then all of a sudden increased it by substantial amount of money of several thousand dollars, mind you after client signed the contract. When client refused to adhere to the increase in price, he canceled the contract. Builder refused to refund him his earnest money!! I tried calling management office and corporate office many times and was totally ignored repeatedly.

The new home we purchased in Feb 2021 has so many issues. The main issue is the two front windows. There are really bad water leaks coming through the screws inside the house of the windows. When the rain is heavy, the water flows from the roof down toward the first window at the top and to the next window. Then, the water literally pours inside and has caused major damage to the window frames and down toward the interior walls and floors. I am so tired of this!

This builder does not care about you, your home, or the quality of the homes they build. After 5 years of nothing but problems, I can honestly say that they use inferior materials from the outside in. The appliances - even the so-called upgrades - are so cheap. You are better off getting a credit and buying your own. I had 3 air conditioner companies tell me that the AC units are the cheapest and worst on the market, and were most likely either used or something that was sitting around in a warehouse for a long time. I have spent a fortune on them and will have to replace everything.

Their houses finishes are not very good, have so many issues and they don't come to fix them. Their houses are not so clean from outside.. created/left so many places for small creatures to hide, landscaping grades are not leveled, no gutter and downspout in the rear, Everytime they have lame excuses whenever you call them. Save yourself from crap!!

They rushed the building of our home in order to get it done before the new year. They tried to get us to move in by 1/1 despite the patio not even being done at all. But we refused to sign the mortgage until they finished the house. We still had some things to fix like a broken drawer, some dry wall issues, etc. which they promised to fix after we signed the mortgage. MULTIPLE emails, phones calls, claims - and we were blown off every time. And then plumbing issues within the first year.

I bought a brand new Meritage home. The heating and ventilation system does not work properly. Their customer service is horrific and I have taken time off of work, written emails, phone calls, made claims in their portal and can't get my heating system in proper working order. I have gone to the customer service manager with no luck. I have owned 6 homes and never had the issues I have had with this home. Buyer beware, you are better off buying a new home from anyone but Meritage.

Whatever you do, DO NOT buy a home from Meritage Homes. They provide ** homes, that fall apart constantly, and they don't even stand behind their work. We have had 2 MAJOR floods, and STRUCTURAL issues, plus a mountain of other things, and our house isn't even 2 years old. All we asked for was an extended warranty, and it was denied.

Overall the building process was good. I wish you could customize some of the options on the spec homes. There were some delays but they were tolerable. Quality home. Decent turn around. Do not go with their lender...

We moved into our Meritage Redding plan home December 2020. The home is beautiful, floor plan is perfect for us in a over 55 community. We first had the heater and thermostats fail and required service 4 times but it still doesn’t work properly. Next they had put in the lake incorrectly allowing debris from construction causing a major Midge fly problem. The HOA is now trying to correct. But on June 24th my husband sick on the toilet, the toilet cracked breaking open pouring sewer water throughout the bathroom. I attempted to stop the water by pushing pulling. The plastic valve was broke off.

I closed on my new Meritage Home in Big Sky Ranch in mid-May 2021. My advice is just don’t. There are so many things wrong that I would need more characters than allowed. No quality. No customer service. Nails in siding are coming out, areas buckled, paint chipping off. They installed French drain 10 days ago (for flooded backyard). But didn’t cover it or grade yard which eroded down hill. Sloppy finish work-molding unfinished, gaps along floor line. Molding on doorframes not flush. I paid for upgrades on almost all packages and I don’t see even basic quality control. These are just a few of the items on list. Save yourself heartache and headache. It’s house churning—let’s build more—and poor quality control.

If you can help it, don't buy a home from Meritage Homes. Their homes are subpar and their customer service and warranty are the worst. They made promises to fix items in my home; even had a manager come out to my property and promised to fix several leaking windows, my staircase, faulty construction (rocks falling out on my front porch) and cracks in the construction and they didn't follow through. I am considering joining a class action lawsuit against them. Also, when you call their offices, no one answers or call you back. Their warranty department requires that you can only leave messages and they will never call you back or respond to your emails. Also, a title company that they use (Merimark) went out of business and I can't get hold of anyone to help me. Don't make the same mistake I and many others made. Find yourself a reputable builder.

I hate to have to agree with the comments of so many others, rushed job many elements left to the owner to correct or make better. The builder quality items just so sub par and minimal. My realtor didn't make it better either. I paid for inspections and those items were not taken care of prior to closing. Shiesty to make a buyer go through all these hoops on a new build home. Many items could have been avoided with some attention to detail. I will have to replace dead sod on a brand new home in the first month of purchase. Would not recommend.

I purchased a home to be built at Orchard Park in San Antonio. First I must add that I went back and forth with this place hoping it would be a good place to buy from. Well after deciding to go with the new homes here, I went in and looked at lots. This is where it began. Rosablanca, the sales agent, took me to a lot to see the size and knowing my main priority was to have a bigger backyard. She started off by saying that lot as a 25ft backyard and if I got a shorter model, like the model, it would be 35 ft. I explained to her many times what I needed for my children. I finally picked a home and sat with her to do the process. She offered me other lots on the proper and stated they were all the same size and that they all had the 25ft backyards. Wait for it. I picked the lot, because she stated they were all the same. 2 months later I get the plot plan! Yes, she stated she couldn’t which was odd that all other builders were able to.

"THEY WILL MAKE YOU CRY." Please don't buy any homes from Meritage ever if don't want to take any tension in future. The worst builder and the service response, I could have go give minus rating if the options would have available. Don't waste your money it will be too hard once your emotion has attached to your first new home. I am literally suffering and repenting now. Never ever think of the meritage homes.

Brought home in 2018, have multiple issues whereas only quick fixes are completed at service calls and their vendors do not try to resolve issues. When warranty ends it’s the buyer's problem even if you have records of multiple service appointments that didn’t resolve issues. Example - door leading to the patio. They’ve been here five times because it’s off-line and have been told it always will require seasonal adjustments. Refrigerator has been serviced four times for the same issue.

Do not purchase a home from Meritage Homes. They see you as a dollar sign and have zero human respect for its clients. We’ve purchased two homes from them and were purchasing a third but after being demeaned and humiliated over a garage opener we decided we didn’t want to deal with Meritage again. Meritage cancelled our contact and said they were keeping our $2,500 deposit. Please take your business to one of the many other home builders that will treat you with respect and dignity.

The process has been extremely stressful. Meritage Homes has been extremely difficult to work with. They have horrible customer service and a leadership team that fails to address customer escalations. They failed to disclose community standards which resulted in inadequate fencing. They have no concern for their customer or the quality of their product. Once they get you under contract you do no matter to them. You literally have to fight to get the slightest issue addressed. They don't want to do anything and when you address issues with them they can't even give you factual information until pressed. They have very questionable business practices. I would suggest doing your research before deciding to move forward with them. Don't make the same mistake we made.

Do not buy a home with Meritage!!!! We have been in our home since late February of 2019 and our Quartz countertop cracked back in late September. It took over a month to get a response from the warranty department. They've sent multiple people out to our home to look at the problem all saying "They've never seen anything like this before" and "Quartz shouldn't crack. It's stronger than granite".

Meritage posed a price on a house TO ME and I accepted. Then they wrote a contract and I put down earnest money. They tried to force me to use their lending arm and when I saw the contract they have added thousands of dollars to the home. Good thing I read everything. They would have never said a word. When I pointed out the issue they became defensive claiming that building costs had gone up so they could no longer honor the price THEY QUOTED ME. It's been over a month and I still can't get the earnest money due to dozens of excuses and ** lies by all levels of their company. Do yourself a favor and STAY AWAY FROM Meritage crap homes.

I am so sick of Meritage using Covid as an excuse to keep amenities closed or making them so painful to use that it has taken all the joy out of using them! AND then raising the HOA - demanding more $ and providing significantly less. We are a small development and should be able to take responsibility for our risk of use. Closing the sauna, the steam room, canceling of so many classes is absurd. If we knew at closing they were shutting everything down, we would not have closed. Our decision to purchase was largely based on the amenities offered. They shut everything down the day we closed.

This company is so unresponsive. We bought our brand new home in April 2020 and had to hound them to fix all of the issues we pointed out during our walk through that were supposed to be fixed before we closed. The building manager was horrendous (no longer with the company as of last week). They made us reach out to warranty after the first month even though we refused to sign over to warranty (this is illegal).

I purchased in summer of 2019 and I have listed multiple repairs. These have been issues for 5 months now. I would get an email they will be in the community to start that was 2 months ago. I understand COVID-19 limits but the company can make warranty repairs but has built 7 new home from the ground up since 1 May 2020. If you want customer service look somewhere else.

Building a home with Meritage was a big mistake. They tell you anything you want to hear during the building process. But after you move in you find so many things wrong and they don't stand by their work.

It has been a nightmare since day one of starting to build my new dream home. From the crack in the fountain to the horrible stone and mortar work. Meritage does not care about the customer or Quality of work. I was told several times I could back out of my contract if I was not happy. If you tried to confront them on their sloppy work they wanted to terminate the meeting. I signed up to purchase the model home. My house looks nothing like the model home. My house has three different color of mortar on the bricks, stones that were not Close to the model home stones, and approximately 200 chipped bricks. Meritage is refusing to fix all the chipped bricks. The ones they did fix they painted. They explain to me they cannot fix the mortar color so I have to live three different mortar colors.

I purchased a Meritage home in 2019. The entire process has been less than satisfactory. From closing punch list to warranty repairs the professionalism and attention to detail of this company is less than desirable. Attention to detail is the biggest challenge you will face with this company. In my opinion, their business model is to erect houses as quickly as possible with little consideration for detail or quality. I also question the stability within their corporation. I saw them turnover three project managers within 12 months of dealing with Meritage. This is not a reassuring experience when you're spending close to half a million dollars on a new home I can assure you. Good luck to all who decide to buy a house with Meritage, you will need it.

The buying experience was great starting with our sales agent Shanell and our builder Corey. Where Meritage drops the ball is in their warranty service. This is the 4th house I've built in the past 10 years and the previous 3 were right on time with their 1 year follow up for repairs. My 1 year was February 14th 2020 and I had to call them to schedule when in the past my builder called me to schedule, but not a big deal. We are now over 6 months past my walk through and I still haven't seen the contractors to address the issues. I was told they were 3 months behind in warranty service due to COVID. I get it, but we're 6 months past our 1 year date. I was told I would receive a call last week to schedule the contractors... Nothing. I have have had to hold up painting improvements becasue they won't fix drywall or nail pops if we painted ourselves. I am now going to have to spend close to $1,000 to have a couple different contractors come in to get my house right.

My son and I purchased our home in Oct 2017 and finalized in April 2018. Our final purchase price was over $310,000.00. Before we closed the front porch step was separating from the porch. I was told by Lucas the building manager it would be fixed. He told me they would put a railing on the porch since it was feet above the ground. Not done. When I put in my warranty claim I was told by Adam they would not cover it because we didn't have it in writing and it was not a part of the house. Our driveway is cracked and separating from the garage. I do not understand how the driveway and porch step are not a part of the house. Now the inside of the house is terrible. We have cracks from floor to ceiling in several places. We have cracks from ceiling to wall.

I guess it depends what they mean by simple. Let me tell you a real customer experience: We paid our earnest money to secure our lot. Weeks later we went to the Design Center to design our forever home. We were so excited! What a terrible experience. Hardy board and stone trim are going on the outside of our forever home. But they couldn’t provide physical examples. We were spending a lot of money; we wanted something to see and touch. No examples of the stone work that would be on our house, just a poor internet picture. No examples of the painted hardy board that would go on our house, just a picture on a tablet of a “scene” (as they called it) of a house that wasn’t our floor plan. And then we were told by the design center representative: “this isn’t a great picture of this scene but...your house should look like this.”

Let me start this by saying that I purchased a Meritage home for two reasons. 1. The green build and 2. Layout options. My home costs were around $450K, which is a lot for a newly single mom of two, but it was our dream home and we bit the bullet! 2 months after moving in I notice one area with raised flooring downstairs, as I have wood flooring per my contract and what I was told by my sales rep. I submit for warranty items and they have them replaced, no questions asked. Mind you I was told that it was normal even though my gut told it was not, I trusted my builder. 7-8 months later, two more areas occur, submit to warranty, and replaced with no questions asked. 11 months after these 3 more areas occur, submit to warranty, and DENIED. This is when the nightmare began.

We purchased house on December 27th with understanding that all items on check list would be completed. Big mistake..After constant fighting with and lies from the Project Manager (Taylor) we had to go above his head to get our house together for things that a new build should not be going through (tons of pictures as proof). Finally completed some items in late February, because I was just tired of the lack of quality work. Now I have several issues still needing service under "Warranty", and can't get a claim, no response, and "Warranty " department phone number is suspiciously disconnected. No response from anyone just a random email every month on how "DUE TO COVID-19" they are working to get me on the service list.

We purchased a new home from Meritage Homes three years ago. It was clear from the beginning that the company is a high volume home builder with little attention to workmanship and no interest in professional customer service. We have had multiple problems with our home since we purchased it including: cheap materials that do not hold up, evidence of poor workmanship in the flooring, shabby finishing details, defective landscaping, and more. Multiple neighbors in our development report identical concerns. The home warranty department is unresponsive, unprofessional, and unhelpful.

The realtor is not professional. He allowed several people to walk through the house after doing the final walk through of the home. No one is supposed to walk through your home after you do a final walk through inspection to ensure that no additional issues pop up after the inspection. The Meritage Home realtor completely disregarded the policy. The realtor is completely unapproachable and unwilling to help individuals unless you meet "his" requirements. Take it for what it's worth, but you might want to consider working with someone more interested in helping the buyer instead of the seller.

We had a problem with every single person we dealt with at Meritage Homes during the creation of our custom home. Most of them were outright rude, while a few others just seemed like they didn't care about whether we were happy with the home. Their new program allows for minimal customization of the house to the point that you end up with a house that feels like a compromise rather than the home you wanted. The sales associate told us the wrong closing date because he was looking at the data on the wrong house.

I was happy with my selection and ready to get in my new home. During my inspection there were several issues that came up and and were presented to the builder. I was told that they would be taken care of. Charles ** is the contractor for this edition of homes. He promised to take care of all the issues I pointed out. This man and the sales manager have Randy ** say they will take care of the issues, they have not. I still have broken and missing pieces of a house. This has been a horrible home buying experience. I feel that I have been taken. Long story short, if you buy with this builder make sure it’s what you can except before you close. They don’t stand behind their house. Maybe just look for a reputable builder.

We are in a new construction home and have had numerous issues in which the warranty department was contacted. Most issues have been tended to, with a handful or so left, but they definitely have not been tended to in a timely manner! One of the major issues we have that is being deemed “cosmetic” is the cracking/breaking of our kitchen countertop, which is upgraded granite. We have significant breaks on each side of the installed cooktop as well as the middle seam in the front and back are separating. Also, on the right side of the countertop, the granite is “floating” and has zero support underneath it.

We bought a new home and watched the entire building process. I found myself reporting to the site supervisor, building flaws throughout the process. He would occasionally walk the site but not concern himself with the quality of the work being conducted. I would give him a list of items I noticed, which he happily accepted, during my walkthroughs. Some were minor issues, such as covering the open drain pipes, so misc debris does not clog the lines, unfortunately that did not work. Some major issues were badly split lumber needing replaced. (Cracked sole plates) Pluming lines protruding beyond studs. One in particular was already boarded up with drywall and painted. Water supply line inside home was leaking, which I discovered and reported. It was repaired three times before it was finally corrected.

We paid like $380,000 for this new home located in GA and most of the parts in the house looked like they've have not done any quality check before hand it over to clients. (cracks or parts not being glued) The funny thing is, they blamed everything on weather changes (cool or heat caused the house to shrink or expand, what?). Backyard, half of the land were planted with new grasses and other half you need to buy it yourself. All the uneven parts of the wall, ceiling, and needle bumps would not be showed during daytime, but when night hits, you turn on the indoor lights, SUPER SUPER obvious that the Meritage Home did not take care the drywalls in "professionally" way.

Unacceptable work. I settled on my house Nov 2016. I have had several problems since then. The Whirlpool tub did not work. I called twice and they finally replaced the motor which was bad. The air conditioning unit has to be serviced every year due to the installer not installing properly. Two years in a row had to have freon which was $3<8 the first year and 600 the second year. I have spoken to Meritage. They referred me to lie Horizon who installed it.

Not even sure where to begin, I’ll summarize best I can: A/C set up incorrect so no heat for days, hole in roof caused water leak through two story ceiling, no electricity in 2 rooms, crooked trim, chipped paint, broken ceiling fan, nails in walls, holes in walls, unfinished trim, half painted closets, crack in shower, door locks not working, a/c drain pan damage, emergency valve clogged, broken water heater coils, a/c parts already rusted from leaks, staples protruding through carpet throughout house, uneven door, front door crack between glass and wood caused water to come through in rain storm, broken fridge handles (warranty issue with whirlpool), paint on closet floors, forgotten caulking on woodwork, etc.

We were so excited to move in to our new Meritage Home in Deer Creek, NC. From the get-go we had issues with the workmanship: roof not being completed, A/C hooked up incorrectly which caused the air to be on emergency heat... But the straw that broke my heart was a backed up plumbing line that overflowed the upstairs bathroom which flooded through the ceiling into our brand new kitchen.

We bought our home in 2014 newly constructed, Meritage never transferred the Lennox warranty for our air conditioning unit. Now the coils has gone out for the second time in 2 years. First time it was covered under the manufacturer warranty. Just paid labor cost which was 600 dollars. Now the coil is out. We called Lennox. They said our warranty was not transferred from the builder to our names, I emailed them, explained the situation and they keep referring me back to Lennox. This is been going for 2 months now. Summer months are coming soon and I need my a/c fix. Estimates are at around $2,000.

Moved in our new home in November 2019. We are still working on getting our problems fixed since our walk thru. We get nothing but the run around. Workers are always 3 weeks out of coming to repair. Then they don't arrive and you wait another 3 weeks for a new work order just for them to not show up again! Customer service is unacceptable. Craftsmanship is questionable. Contractor are unreliable.

Bought new construction in Austin in May 2017. It was a Monterey collection which is top of the line and we paid a good premium for that. But during the final walk thru it was apparent Meritage does not have a handle on their subcontractors and lacks quality control. Inferior finish, forgotten plugs, missed wiring, uneven window width from top to bottom, Framing issues, zig-zag lines on the walls, the list is endless... To top it all, their 1 year warranty is useless. The warranty department and the Director of construction (Travis **) knew how to make excuses instead of taking pride in their work. I was actually happy that my one year warranty period with them is over and I won't have to stress trying to get Meritage to fix their bad work.

I moved in Spring Brook Village in Houston in May 2019. After I moved in I had cracks in the front wall, Meritage built an inventory house next to me and it damaged my walls next to inventory house. Mr Kelly ** stop by. Check on the issues and he called Mr ** to fix the door to entrance which had big crack and all other issues for my house. Mr. ** came to me same day and did wonderful job. I am really happy with Meritage Springbrook Village. I really appreciate to the Meritage home. Mr Kelly ** fixed my garage door by himself the day he stop by to look at the problems that I had.

The absolute worst people to deal with in the whole world. Was cheated out of property tax money because they deliberately use the wrong tax value for closing which you don't find out until it's too late. They have it written into their contract that they have the option to cheat you. Also I have been trying for months to have warranty work done on the house with no avail. They do not answer the phone or emails only when they want to. They only let you submit one repair at a time. They leave the repair open so you can't submit another. They seem to deliberately give you the run around. With 226 complaints at the BBB (Better Business Bureau) I total understand now.. I have been months now seeking warranty repairs with no luck. Buyer beware!!!!

Poor construction! Purchased home August 2018. First problem garage door would not go down three service calls before they figured it out. Next problem bath faucet would not stay at set temperatures both were replaced. Happened again to the second faucet replaced again. Next problem shower stall cracked had to replace it. They replaced it three times! Shower doors were installed crooked never really resolved that. Another problem I lost air-conditioning when it was 110 out. Also when I moved in the first day the microwave did not work. They took one out of another house and put it in mine. This is all I can think of right now but would you buy from Meritage Homes? I will never again. I am in Meadows East San Tan Valley Az. There have been more issues but this should get the point across.

Horrible, Unethical, and Corrupt! Please don't think your experience will be any different. We were told nothing but lies from the very beginning. Meritage is building 150+ new homes at my location and it seems the first several people to close, myself included, all had the same issues. There were so many verbal promises made to us and when I brought them up the sales rep completely lied to us. I understand that they weren't in writing so I just kept moving on because it wasn't worth it when I didn't have anything to back me up but I did have one thing in writing.

Meritage Homes is the worst builder ever.

Moved into our neighborhood in June 2018. We were the first ones in the neighborhood. We were told over and over again that we weren't allowed to build certain types of homes (j-swings) on certain lots and the city would only allow a percentage of lots to have a "j-swing". These both turned out to be tremendous lies as there are now "j-swings" all across the neighborhood, even in the lots we originally asked for (and were turned down). The entire neighborhood looks exactly the same and I feel like we were sold a false bill of goods. I will say they have been very responsive to warranty issues and the floorplans of the home are pretty nice. If you want something, don't be nice about it - walk away. You'll get what you want.

I bought an inventory home from Meritage in 2018. After closed, there were countless warranty calls. Each time, they sent contractors to come first and the most contractors just tried their best to fool us. So we had to call warranty manager repeatedly for same problems. The contractors also complained that Meritage let them repair the problems not caused by them without any payment. So you can imagine the repair quality. For example, one time the contractors cracked my door frame to have the door and frame aligned. Fortunately, another contractor found it. As a result, the whole door had to be replaced.

We we delighted to purchase a home that was built by a company that was so proud of being environmentally concise as well as American. We were severely disappointed. The home itself is beautiful. We love the community. However the customer service once they have your money is horrible. The small issues we found on our 1 year inspection were noted to be owner's inability to properly maintain. Very disappointing and because of this we will never be purchasing another Meritage home, new or other wise.

Bought new construction in Tampa in March 2019. Beautiful townhomes, easy sales process, but from the final walk thru it was apparent Meritage does not have a handle on their subcontractors and lacks quality control. On final walk thru 2 days before closing, we found the installed carpet color was the wrong color for our elevation. Paint job was awful. Tile in the bathroom had deep pits in the grout. The quartz countertop had with rough spots. The microwave was installed with a dent in in. Lots of "cosmetic" stuff, which could be easily fixed. In hindsight I should have taken this as a sign of the lack of overall quality with Meritage. Fast forward to our move in day (3 days after closing) and the AC is not cooling the master BR. Keys are not properly "keyed" for the garage or front door and other little stuff was not done.

Don't close on your house until they have completely fixed everything because they say you have a year warranty (which you do), but they will take months to even send a painter. For example, moved into my home over the summer, and they had completely messed the wiring to my HVAC system so it only pumped out hot air (which was perfect for summer). They didn't come and fix it and I ended up having to go through a third party to get a brand new HVAC system to work. They did the same thing with the garbage disposal. This comes from their workers being intoxicated while building their homes. Don't believe me? Drive through their construction sites and you will see empty beer cans as well as empty boxes of Modelo/Corona littered throughout the construction sites. (Don't worry tho when corporate comes through they clean it all up the day before.)

We purchased the house since end of March 2019, so it’s about 6 months we stayed in the community Lake Cove by Meritage Homes in Lake Worth - Florida. Lindsey is our home agent and Debbie is our mortgage agent. Both of them provided me and my husband the best possible home buying experience and this is our very first home. As a first time home buyer, we have so many questions that needed to be addressed and both Lindsay and Debbie were phenomenal helped us to ease our curiosity. During the process of home buying, they were so on top of it. They always keep us update on the process and always there when we need them.

We have been in our Meritage home almost six years now and every time we have made a home improvement we have come across another example of poor workmanship during the building of the home. The latest issue we have found was when we took off a baseboard to replace the carpet in a bedroom, water started leaking everywhere. They had nailed the baseboard into the pvc pipes for the sink in the bathroom on the other side of the wall. We now have to open up the wall and replace the pipes. Not to mention all the cleanup from the amount of water that started to flood the room and having to re-drywall and paint. This is just one example of many. Buyer beware.

I would like to say Thank you Meritage Home for giving us our dream home. The staff was truly caring, understanding and patience with us. Lindsay kept us posted and went out of her way to let us know the progress of our home. There was never a time we couldn't call Debbie or Lindsay with any questions. From day one they Debbie said, "We will get you into this house we promised you this," and they did. I have never experience such ease with buying A home. We couldn't be anymore happier than we are with our new Meritage Homes.

My brand new Phoenix home can't stay below 80 degrees in the summer, and the AC unit runs for 12+ hours straight without cycling, which drives my electric bill up on this "energy efficient home". "Warranty" was ineffective; they only replaced the thermostat and that didn't fix the issue. Many months went by, lots of AC tech visits, apparently some of my vents are only blowing at 60% of the rated capacity, but Meritage isn't doing anything about it. Filed a complaint with the Arizona Registrar of Contractors.

Meritage Homes does disclose many things to their buyers. In this review just want to make new buyers aware that their heating and air conditioning units will only last 8 to 10 years. After this time, you will have to buy new units costing at least $8,000.00. Just had the Chas Roberts heating technician here and I was informed of this. It is something that Meritage and all builders should inform their buyers. It was my assumption, as in the past, a heating and air unit would be able to last at least 25 years. You will also have to pay for new parts along the way as well, as I did, which could cost $1000.00 or more. Just saying BEWARE especially of Meritage Homes in Sahuarita, AZ. There are other major issues that Meritage will not inform their buyers.

I bought a meritage home in December 2018 in Irving, TX (Villas of Las Colinas). Like most of my neighbors we all ended up with draining issues. After 8 months, they attempted to re grade my yard a couple of times without the qualified tools or personnel and sometimes made my issue worse, they even dug a ditch and presented it as a solution (photo attached). I don't understand why they won't install drains.

This company is morally and ethically corrupt. Our home was built in Phoenix, Az and would never recommend this building company to any friend or family member. During the building process this company installed damaged infested wood and did what we thought was minimally required to responsibly correct the issues pertaining to the wood; Additionally, they had contractors who would drink on the job and leave their beer cans throughout the house that we intended to make a home, another contractor vomited or coughed up blood on one of our walls, and urinated in our guest bathroom on the lower level of the home and you can still smell hints of the urine because it was sitting for days before our family took notice.

Meritage Homes, Lindsey ** our home agent at the Lake Cove community, as well as Debbie **, our mortgage agent- provided me and my husband the best possible home buying experience. We had two homes as contingency, and they were so helpful in keeping us organized, informed, and were super flexible during the many contracts that fell through on selling one of the properties. We literally have our dream home after a rollercoaster of a year in our personal lives. Thank you Meritage, and thank you Lindsey and Debbie for everything!!!

Save your money and buy from a different builder. Meritage Homes, Savanna Development in Lakewood Ranch, Florida is an absolutely useless company and their followup is horrific. We closed on our house in May and have been having issues ever since.

Let me describe my experience with this builder. Meritage Homes is one of the worse builder I ever saw. They promised you a lot, and their deals sounds great, until you signed agreement and start working with them. Doesn't matter on which step, the quality of work is terrible. They allow all water come to your house initially, they don't care about cracks and squeezing floors you will receive after. You need to do few inspections with a good inspector or be a professional in the building/construction to point all issues to them. But if you think that everything would be fixed on time, big mistake!

Helpful review: know what you're getting before you buy. Oh, but you can't because the sales team likes and the construction is junk. Main electrical cable was cut by graders, shorts out the entire house when it rains; interior electrical circuits that short each evening and blow a fuse; upgraded ceiling fan hookups that weren't fastened to the joists in the ceiling causing the ceiling fan to come crashing down; SmartHome wiring doesn't work; brand new Lennox HVAC installed with broken fan motor and bad capacitor, getting new parts in 2 weeks; and this is all in the first 3 weeks! Garbage builder.

Our home is 3 years old. The Hardie Board lap siding is cracking and nails popping on about 8 pcs. Sent in a Warranty request but they told me that the warranty expired on the first year of closing. It's a shame that you buy a home of great dollar amount, just to find out that they don't want to do anything about it. This is one of the worst building companies I have come across. With that said before our closing we done a walk thru after 4 pages and getting the BETTER BUSINESS BUREAU INVOLVED. I'M STILL FIXING THINGS OUT OF MY POCKET.

First, we thought to do our mortgage with Meritage they gave us a 3X higher APR. Ended up working with WF. Then, the builder wanted to close as soon as possible and we were also in a hurry since we did not want to pay rent. So we closed with the contract in mind that the builder will take care of little fixes. Is he taking care of them? Yes, in super slow motion! Besides that the fixes they are doing are mediocre with terrible contractors and garbage quality material. The doors are like they found them in the trash, the upper floor makes a lot of noise since the floor was not done properly. They bring in contractors in a hurry and they do a terrible job and everything can be stucco-ed. In summary, they are terrible and I would never buy another house with them. The WORSE experience ever!

The home buying experience with Meritage was more than good but after we closed on the home and had problems with the sewer line, foundation, drainage and HVAC problems. The warranty department sole purpose is to schedule contractors to make repairs. They blame the homeowners and contractors for everything and delay any repairs to run out the warranty period. Even when you have an agreement to fix a repair in writing, they change course and blame the owner again. Meritage Homes publishes its core values but does not honor them. Even when you go to a higher level in the organization, you get no response. Stay away from this builder, read the reviews and believe them!

I closed on my home in April 2018, months after what we were told. Various issues from our previous project manager leaving to house sitting, to not having electricity hooked up and inspected until the week we were supposed to close. After moving in, there were a few minor workmanship issues that were annoying but small and easy to fix. What wasn't easy was dealing with Adam **, our warranty representative. Many times he would just not respond or he'd tell you that's just the way it is. He firmly believes in "band-aid'ing all the problems you have. We have a warranty claim open since April of this year that is still not closed (It's end of August) and you're only able to have 1 claim open at a time per their system. It's taken me contacting his boss to get in touch, this past time was 2.5 weeks after I initially reached out to him.

Builder will not respond to home power issues, sub par building. The subcontractors they use do poor work, low grade materials. Meritage Homes does not respond to warranty issues, you will need a lawyer if you buy from them!!!

Simplest complaint ever! Lights in bathroom are flickering, I submitted warranty claim and they came out to try and fix the issue. They then noticed the new lights are a different shape and color because the manufacture no longer provides my old Led lights. I have no problem with that because it is out of their control. There are 6 lights in the area that needs to match, they sent 3 of the wrong color lights and sizes and told me to just switch the lights from my closet.

Stay away from this builder! You are better off throwing your money down a drain. Toddlers build better houses with Legos than Meritage Homes does. Our house was delivered to us in a rushed closing damaged. They accidentally put a giant hole in our foundation with piping for a second island we were never to get. That hole has continued to ruin our wood floor and it has now been repaired 3xs going on four. Their own trade even said Meritage goes for the “quick fixes, the patch jobs” and this is true. The ceiling in my baby’s room split and chunks fell out due to the roof not being properly sealed and causing a leak. Our garage flooded due to the outside wall not being properly sealed. Our extended lanai ceiling buckled and split due to improper support.

My wife and I built our first home with Meritage, and over the three years we lived there we have had nothing but COSTLY problems. Our list of complaints is four pages long! From the GARBAGE in our yard that was covered with sod, to windows that don't open and close because the house warped over time. Fifty percent of the rooms in our home has had some type of water leak. Mostly major leaks, some minor leaks that spread into different rooms causing all kinds of damage - more money out of pocket to pay high priced plumbers to fix. Then our 3 year old water heater died - Another $2000 out of pocket to replace.

The way these people do business is unprofessional and unethical! I would hopeful you are not in a situation to where you want to purchase a home from them! I went in and took a tour with my realtor, and called later to choose my home. I gave 2,500 as my earnest money only for them to give my house to someone else. My original deal had an contingency agreement on the sale of my current home. So when their agent screwed up the contracts 3 different times it was me left without a home! I’m hoping to be able to file some formal complaint against these people and their unethical practices! Just do business with someone else! As a pregnant expecting mom they added a level of stress I didn’t need at all. Buyers and sellers beware.

We are highly disappointed with our experience with Meritage Homes - Brentwood, TN and their lack of integrity. We have provided them 60+ days notice to terminate our sales contract and they have decided to spitefully withhold the earnest money we initially put down. While Meritage is understandingly within their legal right to withhold these funds, it's obvious as the customer service and operating with integrity are low on their priority list. We will not be engaging with Meritage Homes for any future purchases and will dissuade all future buyers we come in contact with not to conduct business with this organizations.

When we bought our home we were so excited. We were promised a 30 day walk thru after we moved in December 2018 but to this day (June 2019) STILL have not received one. I have tile cracking in my master bathroom, wasp coming in thru my daughter's bathroom upstairs because they did not properly seal the window, siding coming off the side of my home, wires coming out of a wall outside, and a hole that is getting bigger in my front yard, oh not to mention the water that came in due to a storm from my son's windows (this last one is the only thing that was fixed but they didn’t check for mold). It seriously has been one thing after another.

They just use the worst materials, never fix any issues once they handover the house. The whole brick and stone outside the house is cracking apart in 3 years and it's totally unsafe. Backyard is a pool when it rains and few days after the rain or even if the sprinkler was on, and they promised to put a french drain before we closed the house, and never fixed it until now, it's 3 1/2 years we moved in and now they say it's out of warranty. Whatever they are doing they are risking people's lives for money.

I was skeptical about using the Meritage in-house title company, and unfortunately, I was right to be skeptical. My mortgage company struggled repeatedly to get documents turned around in a timely fashion which pushed us to the last minute on our closing. I knew my lender had reached his limit with them, but I had hoped on closing day it would be a different experience. My wife signed documents in Houston at their office, and I signed at their Dallas office. They were so disorganized in Houston that the notary did not have my wife sign all the documents. The Dallas office surprised me with form that should have been sent to my agent a week before to be executed before they got there. The Dallas office sent the documents to the Houston office for my wife to sign - the notary in Houston told my wife she was doing her a convenience.... It is not a convenience if you want to sell a house it is your job.

The house is beautifully designed, but to save money they have taken so many shortcuts! The worst of all is the HVAC unit. My home is only three years old and we need to replace our AC/heating unit. I have a 3200 square-foot home and only a 4.0 AC unit. Supposedly, they passed inspection because the house is highly efficient. They were wrong! We need a bigger unit! Shame on Chas Roberts for installing it as well! To get a new unit and ductwork we need about $10,000. We were charged for upgrades that were overpriced, cabinets are cheap, paint on the walls is like cheap chalk and it’s a good thing we added an inch to our moldings because they install the molding before the floor. The attic is so small that the air conditioning unit barely fits. Shower in the master bathroom is tiny, fixtures had to be replaced, and toilet bowls are always leaking. We should of researched better before purchasing the home.

My family and I were excited to buy this house in a beautiful neighborhood and close to our family. However, we didn't realized how tiring, frustrating, and unhappy we would become upon discovering the issues before the closing. I felt that they were rushing us throughout the closing and ignoring the issues we had from the start. The time and tickets we purchased to fly from Las Vegas to Houston and taking uber is not cheap. We have been through numerous walkthroughs of the house and during each walkthrough, we discovered that the work was not done and there were more issues each time. Our walkthroughs started on March 14, 2019 and ended on April 15, 2019. During our last walk through the Master Room electricity was trip for no reason that the electrician was call in to fixed it.

Both myself and my son went to Georgetown, TX, got swooped up by the sales pitch and before you know it we were both putting earnest money down on lots. During the construction phase, we noticed there was beer drinking on the construction of the homes. We were picking up beer cans in our yards and were on other yards as well. It did not set in well with me or my son but our fault for never going into the office to inquire about this till later. My son made it clear his payment had to be no more than a certain amount monthly, salesperson understood and by my son's precise record keeping of emails when MTH mtg. said, “Oh no this is what your monthly amount will be.” My son was livid.

We reside in Maricopa Arizona Rancho El Dorado community and we are experiencing huge problems with our home. I tried reaching out to Meritage Homes and they are refusing to fix our home. The upstairs bathtub is leaking water and flowing down to our garage. There are several cracks all over the house. Roof tiles are falling off. Master bedroom ceiling has leaks. Meritage is being sued for bad construction work. Meritage needs to resolve my issue.

Our home was completed March of 2016 however, was definitely not without issues. After 3 attempts to secure the wood floors, they had to be be replaced do to sections throughout popping. Additionally, tile in the bathrooms was doing the same. To date, we still have loose tiles and most likely will have to incur the expense of replacement. Our highly upgraded carpet, has dips throughout as a result of the padding not being seamed together and secured. Mind you, this was supposedly repaired.

First home buyer here, and I must say I was excited to move into my house! House is beautiful but lots of issues. The biggest issues we've had are the studs in almost every room are crooked, tile is uneven and grout has holes and is different colors. The corners of baseboards were painted very sloppy and caulking was left sloppy, and untextured walls, and the list goes on. Meritage has been really helpful with getting these issues fixed but still trying to get the tile fixed. I've had them in my house looking at my tile at least 10 times trying to fix it, and it only made it worse!

Fayetteville, GA. I gave a great review until a year later started having problems. My walls are crooked, after having a manual j load calculation performed by the top Carrier contractor in Atlanta it was discovered the HVAC unit was undersized by 12,000 btu's. I needed to buy a new larger 5 ton HVAC system and modify ducts on my dime. The builders HVAC contractor stated Meritage told them what size to install, the unit couldn't heat the home properly. My back door frame was not secured, only held up by the hinge screws. Drywall sag: wasn’t properly fastened. The master bedroom exterior wall had a water leak and now the wall is full of mold. My master bedroom wall has been open for 4 months. They keep patching and can't fix water leak.

We bought our home in Tuscawilla Estates in June 2017. Our sales person was excellent. The superintendent changed three times in 4 months; each one worse than the prior. The workers they hire are absolutely horrible. The block the streets with their trucks and fight with the homeowners when we would ask them to move so we could get in or out of the neighborhood.

We bought a Meritage home in El Dorado Hills, CA brand new in 2017. I was first surprised at the lack of shear wall wrapping the house - Instead only foam board covered with stucco. Broken tiles, unfinished trim, dangerous electrical smoking, plumbing problems, and leaking bent rain gutters are only the tip of the iceberg. Mix that with very poor warranty services and office that won't call you back and you get this review. SAVE YOURSELVES! DO NOT BUY MERITAGE, YOU WILL REGRET IT! The quality is horrible.

After purchasing my home a little over 2 years not quite 3 years ago I would like to share my experience regarding my home. I have Electrical issues with my home. In my laundry room the electrical doesn't work. In order for me to use my washer I have to plug an extension cord in the hallway in order to wash my clothes or otherwise if I try to use the outlet for the washer it will trip and shut off the washer totally. Now the outlet doesn't work at all. In the kitchen when I use my coffeemaker my refrigerator will shut off and trip so I have to go to the breaker box.

We purchased a Meritage town home with an escrow closing date of 12/28/18. It's now 1/31/19 and we're still waiting to take possession. Phone calls to Meritage result in a variety of excuses blaming other parties, including the City, the HOA, Subcontractors, etc. Our point of contact is Robert **, and to categorize him as exceptionally rude and unprofessional would be a colossal understatement. His complete disdain for his customers is so apparent that I can only assume that one of his family members is a principal of the Company.

Meritage needs to stop being so inflexible and allow buyers to opt for single garage doors or widen the garage entrance for double doors. Their entrance is soooo narrow that I have scratched my car twice in the past 4 months. This is stressful!

Buying my Meritage Home was a delight. The home was as promised and the close process was less stressful than I thought it would be. After moving in we did find several issues. But they fixed these issues quickly.

I had a positive and great experience working with Meritage, they have been responsive and prompt to every question and concern. We closed on time as expected. After moving in they were able to immediately satisfy any requests such as paint touch-up and replacements. They do truly care about their customers and the quality of service they provide.

This builder is terrible. They lied during the initial sales process but then it got so much worse. They use terrible subcontractors who damaged my expensive new home every time they came to do work. The builder did not complete the home in time and does not warrant the home. We have extensive flooding in three areas starting with the ice machine, water heater which exploded within 6 mos and rain and water seep in from the patio due to poor grading. We had items damaged in the garage, wood floors warped and drywall soaked.

Meritage was marketed as an upscale builder in my area (San Antonio). They build with sub-par materials and craftsmanship. The best advice I can give: once you accept the keys, you will never hear or be able to contact them again. So refuse closing until ALL issues are addressed. Warranty work will require a lawyer. I am the original owner and the poor quality shows as time goes by (5+ years).

My wife and I moved into our home in 2013. It was built in 2012, but due to the holidays, the home was not ready for occupancy until early January. We had several warranty issues the first year. All of the Granite counters had to be replaced in the kitchen, we had some minor problems with the plumbing. A few repairs to the roof. Then about 3 years ago, thing went bad. Our heating and air conditioning system had to replaced, it was under warranty, but it took several weeks to get the new one installed. Then our door in the hallway that is access to the garage, came out from the wall, frame and all. Meritage Homes would not fix it, so we had to repair it.

1) They change the rules and deadlines as per their need.

Meritage is great when you are buying a new home. When we came for the original walkthrough, we walked the house and went over several issues which were supposed to be complete before the closing. We came back the day before the closing and only one of the items had been completed. They then started to rush to complete the items so we could sign off the next day before the closing. We returned the following morning and was told the garage door dent would be fixed within a week as they were waiting on a new panel. Over 2 months later, the garage door is still not fixed, every item we have submitted for repairs has not been addressed and now we have a water leak in the roof that they have been trying to fix for 2 weeks. I would not recommend Meritage Homes.

Most likely, homeowners who have been in their homes for less than two years will be pleased with Meritage. After that time the cut corners will start to become apparent. Also, reading other reviews it is clear that any experience is highly dependent on the local contractors. Some examples of issues we have encountered include only a single coat of paint being applied to the interior and landscaping contractors who planted two trees that were already banned one county away due to insect infestations; both trees had to be replaced.

Stay away from this builder. They promise everything, and deliver little. They built a house for us in the Houston area. The price is right on their homes and they initially look great. The trim around our back windows has been replaced twice--once by them, and now, by us. They did not even seal the area around the windows correctly. Two years ago, the frame around our back door rotted out and we replaced it. This week we had to totally replace all the tile in one of the upstairs bathrooms because the tiles were falling off. The Contractor said it was one of the crappiest jobs he had ever seen. He also said our other upstairs bathroom would need to be redone as it had the same problem. We had a media room built with a dedicated breaker. The breaker continually trips for no reason---as do other breakers in the house. The electrician said they must have used the cheapest materials they could find. Believe the one-star reviews. Buyer beware.

Meritage is a top notch builder. They truly care about the quality of the home they are building you! And they strive to ensure you are informed and knowledgeable every step of the way about what you are buying and the options you are selecting. Building and designing the home was so much fun! And our builder, Coop, make sure that the home was literally perfect. Every tiny imperfection that we pointed out, he has fixed immediately. He went wayyy above and beyond the call of duty to ensure we loved everything about this house. There were literally no unwelcome or unexpected surprises at all. We are so happy with Meritage.