Maronda Homes

There were a few delays along the way, where for some reason in July 2022 it took almost 3 weeks for delivery of trusses after they were ordered, which seemed unusual since Maronda has its own facility for manufacturing trusses. There were other delays in having the electrician and HVAC contractors complete their work in a timely manner. A major delay occurred in August 2022 when the construction supervisor began having health problems, which kept him from showing up for work for at least 3 weeks, where no progress was made on the house during this time.

Maronda had no backup plan for the lack of work by the construction supervisor. As a result, the construction supervisor was fired, and a new one was assigned to the house. The second construction supervisor was new to Maronda, who was then replaced after one or two weeks with one who had been with Maronda for a while, since he was more familiar with Maronda procedures.

Closing was originally scheduled for September 30, which would have allowed me to move directly from my old residence, which was closing on October 7. However, since the house was not done, or even close to being done, I had to move all of my items and put them into storage, and temporarily relocate to stay with a friend in South Carolina after closing on my old house on October 7. The drywall was finally installed around October the week of 15, which meant that closing would not be any time during October.

Since I was in South Carolina, I was not able to monitor the progress in person, however, the third construction supervisor (Kyle), provided me with information and photos in November. Maronda notified me that closing would be on November 22, so I came down from South Carolina a stayed in a hotel. However, upon coming down here, I was then notified that the closing date was pushed back to November 28, and then again to November 30. As a result of the all the delays, I had to pay 2 additional months of storage rental fees, stay with a friend in South Carolina for almost two months, and spend seven nights in a hotel.

Part of the construction delays in September and October were due to Hurricane Ian and Tropical Storm Nicole, where no work could be done for 3-4 days with each storm. Also part of the delays at the end of November was due to FP&L not being able to install power in a timely manner due to Tropical Storm Nicole. Power was finally installed on November 28.

After having dealt with of all the delays, which resulted in an additional 2 months of construction time beyond the 10 months indicated at contract signing, and finally moving in, I can say that I am very satisfied with my Maronda Home. The home is well constructed, and every option that I selected was installed, with one exception - I selected a different color for tile grout in the bathrooms, which they did not do.

We are still working through fixing certain items under the warranty program, and I have no complaints about the responsiveness thus far. My garbage disposal quit working on a Friday, and the plumber showed up the following Monday to fix it. During the entire process, every Maronda representative that I came into contact with was professional and helpful. I am aware of other reviews where that may not have been the case, but it was with me. I would purchase another Maronda Home in the future if the situation would be beneficial.

Just last Saturday, we have another leak. Only in one bedroom this time...Plumber came and said the wrong connectors were placed on the pipe when the house was built. Took photos of the pipe. Informed Maronda by work order, which no one responded to, what the plumber said. Monday comes around and I email the plumber asking for a detail letter explaining what was wrong. He states that his boss said he was wrong, it was the right connector. SAME PLUMBING COMPANY from before. Think they are all about Maronda???? Once again I have to use my home owners policy to fix and replace everything. I will NEVER recommend Maronda Homes to anyone or their subcontractors. They are the worse builder out there!

Benson Construction, also installed a furnace that is too low btu for the house. I found out it's a fake construction company. I believe he works for maronda and probably never pulled permits. So it will not work efficiently. I found out this a a very common practice with builders to void warranties. This is in the Hunters Preserve in Pittsburgh. This is considered fraud, and I will hire an attorney, and also report them to Josh Shapiro who is the attorney general in pa and handles builders who are unethical.

Basically took a year for them to break ground. Before then during the course of that year, I was asked over 5 times that if I am going through a hardship that Maronda would give me my money back. My reply was that I did not sign a contract, leave a deposit just to wait for nothing except to get my money back that I signed because I wanted to purchase the home that I saw... Started the build in Jan 14, 2022... They only work one day per month. June 28, 2022 The shell of the home is up. But all work has come to a complete stop. Roof walls and a floor that is it... I have tried to contact the agent at Lehigh Acres office Denia ** but she refuses to pick up any of my calls, emails, text or voice mails. I have also reached out to the area manager and project manager just to be ignored by everyone... I have no way of contacting them...

They are using DECEPTIVE practices to swindle and scam people out of their hard earn dollars. I feel that now that the prices of homes have increased by 100,000.00 since 2020 that Maronda homes will use every deceptive practices it has in its arsenal against me. First thing they refuse all my calls, took my $11.040.00 and I cannot even speak to anyone at their office, because they choose to ignore all my attempts of communication... TODAY OCT 19, 2022 still being IGNORED...YESTERDAY I LET THE PHONE RING AT THE MARONDA HOMES LEHIGH ACRES OFFICE FROM 1:00 to 5 pm when Denia ** gets off.

We ran into the lady buying that property and she voiced her concerns and later bailed out because of the lies and slow process. We watched as the price of that home shot up. Ms. ** informed us by email that she was leaving the company. Construction on our property started September 2021. We would visit the site to check on the process and it would be a month or longer without anyone working. Drywall was suppose to start in March 2022 but didn't start until June 2022. Went by the property and the laundry room sink and a shower was left outside in the elements. It took 2 months before outside bricks arrived and installed. We would run into the site supervisor and inquire about the building process. We were met with lies and excuses. The countless excuses included Covid, shortages of supplies and one time we were told the construction crew quit. We really tried to be understanding of Covid and Shortages.

It is now starting to appear that Maronda was wanting us to bail out so they can sale this property for more money. We had to make the hard decision to walk away because we still don't have a completion date. Jill ** told us they would let us out of the contract as if they are doing us a favor but refuse to give back the deposit. Nevertheless, they don't care we are displaced and losing money paying for storage and apartment rental that keeps increases. They absolutely don't care how stressful this process has been. In the meantime new subdivisions across the street were booming. We were on our 5th completion date as we watch other homes in this subdivision reach near completion. The model home is being built and near completion which is pointless now because all of the lots are sold.

While visiting the home we noticed a small microwave, bottles and garbage left behind inside the property. Windows left open after countless rain storms as it rained inside on the drywall and sub floors. As of September 2022 the property looks 60 percent complete. The basement drywall had to be torn out, it was missing fireproofing. We ordered a Samsung refrigerator because we were told that was the brand of appliances going inside. We noticed cheap GE appliances inside the property with a regular range stove. We ordered a cook top to be placed in the kitchen but that was suddenly not in the building plains. I am saying all of this to say...RUN!

This morning I heard from a man named Eric who was extremely rude and told me it is not Maronda it is the vendors and I should go after them. I absolutely will not. I expressed to him that all people that pull up to the home are in unmarked cars. This is not my responsibility. I am sick of having to sweep up and pick up their mess just so I can get my kids to and from school without popping any more tires.

I complied with his request to leave, but this experience confirmed my decision to never consider purchasing a Maronda home. The quality is mediocre at best, and being treated like a convict is not appropriate when spending approximately $400K on a home. Are they so ashamed of their product, that they forbid you to see the construction in progress??? I guess so. Needless to say, I refuse to be treated like a second class citizen, and will tell all of my family and friends to avoid this builder at all costs. The fact that they forbid taking pictures theoretically tells me that they are possibly hiding construction flaws. They should be sending my brother pictures and routine updates, but they have not kept him updated as promised. I am his only lifeline in this process. Again, my brother wants to know what he is getting for his $400K. Thanks!!!

Mine is still waiting to even have the tile roof installed. I am a cash buyer and was told by a former construction manager there that Stephanie will lie to you because she gets a bonus and kickback for those who finance vs. cash buyers. Ted ** (I believe) called me and was rude, belligerent, and answered no questions of mine, you can tell the moment he calls or gets involved he is a person in my opinion that has to win at all costs, he does not listen to what you're saying and has an answer before you even finish. An ability to listen to a concerned home buyer is not one of his strong abilities in my opinion as his verbal communication skills are that of a bully and condescending in my opinion.

I personally like the floor plans and they have a gentleman named Cory who is a supervisor who actually will listen and emphasize and be honest with you. As you can tell it seems that skill from my review is hit and miss, do you want to trust your $400k + new home to a gamble between Stephanie ** and Maronda or a needle in a haystack good customer service person like Cory? I'll leave that up to you...