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Reviewed Aug. 9, 2023
Bad experience. They asked you to sign a contract then provide a defective home. Once you ask for things to be fixed they threaten to keep the deposit to which we threatened to sue. It has been a struggle to get things fixed ever since. The people who do the work do terrible work. Maronda doesn't verify if work was done correctly or not. They ignore messages such as emails. They are vindictive and will retaliate by not fixing things even though they are under warranty.
It has been a terrible experience and the best way to avoid any of it is to buy from another builder. We still have so many issues at our house that have not been fixed even though they were identified before closing. They will ask you to sign a paper to confirm things are fixed and promise to fix later, do not sign it. They tell you sad stories but don't sign it. It's designed to make it look like they are completing homes in a timely manner on paper but in reality they will not get things done. There is still a possibility we will get a lawyer involved because as of right now, our issues are not being taken care of. And the worst thing is, they do not care one bit.
Reviewed July 12, 2023
The sales rep from Maronda VJ lies. She pressured us to sign the contract. They take over 2yrs to build a house. When the house is completed the house has so many defects. They would not give us our deposit back after we told them we had health issues & couldn't continue w/ the contract. They didn't lose anything because they haven't even cleared the lot yet. So even if someone wanted the lot they would have to wait anyway. They heartless. They don't care. Just after your money! Please don't build w/ them. You will be sorry.
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Reviewed June 13, 2023
Let's start with the garage door opening. Its height is off being shorter than it should be, and the opening is too wide causing the garage door to have side where you can slide in your hands. Next, guest bathroom shower tiles are perpendicular to the shower therefore water runs through the grout lines and fills the bathroom with water. They came out to put bandages on it with more plastic pieces around the door and small metal end piece causing more water. I told them the bathroom needs to be retiled.
Patch in breakfast nook area. They put the wall in the wrong place after telling them before drywall and tole and baseboards. They didn’t listen and continued and then had to rip it all out and patch it. The new wall is wood framed and crooked. They refuse to fix it. Island wall is crocked at the end. Again not something they will allow the guys to fix. Their tile installation is horrible. They came and patched the decorative tiles as I found more than 15 broken tiles in two bathrooms and some are still crooked. Backyard is very big dip, the neighbors yard doesn’t have that problem and is also Maronda built. Driveway is multicolored, they said that’s normal. We love our house but, their customer service should have been better. This is going to cost us lots of time and money to fix that bathroom. And to fill the yard.
Reviewed March 22, 2023
I signed a contract to take over an existing home in Palm Coast, Florida the original buyers backed out on in January 2022. My wife and I lived in Colorado and had decided to move to northeast Florida in late 2021 after years of talking about moving south. I had made an offer on a home near Jacksonville and backed out because of the wording of the contract, CDD fees, and the builds this company were executing. I found Palm Coast and Maronda Homes by searching areas that met what we were looking for. I got in contact with the sales manager, Beth, at Maronda Palm Coast and she told me the current wait for an assignable lot was three to four months but she had several homes the original buyers had backed out from that was going to hit the market in the next few days.
My wife and I settled on one house and I went through the process to get under contract. Closing was scheduled to be in late June. With financing secured and not seeing anything of concern with the contract I signed. The timing was perfect as we were renting a house in Colorado and our lease was done at the end of June.
Yes, my wife and I were purchasing the home having never been to Palm Coast. On our first visit to Palm Coast in late January 2022 we met with the sales manager and that was a nice meeting. We went to the lot and saw our concrete pad had already been poured. Now waiting on the concrete blocks to arrive. We were told sometime in mid February. We visited Palm Coast again (from Colorado) in early March and saw no progress from January. Then mid March and no blocks. Then mid April, no blocks. All we kept getting was Covid supply chain issues was the cause. In late April the blocks finally went up. In mid May (the next on site visit) the sales manager admitted that the delay was due to a breach of contract with their concrete block supplier and that Maronda had to go to court to break the contract. Then Maronda had to get another concrete block supplier and get in their queue. This was lie #1.
During our mid May visit the construction supervisor, Mike, was on site. I had become concerned with a large crack in the concrete slab going diagonally from the entry hallway into the master bedroom. He told me this was settling, which I understood. He said they would seal and bond the crack and that the entire foundation would have self leveling slurry applied. This would add strength to the foundation. I was fine with that. During this visit the trusses and framing were on site. However, per a neighbor, the materials were on site for a couple weeks sitting outside in the elements (frequent rain). Framing was completed before we returned home to Colorado. Closing was now pushed until early-mid August, possibly early September. My wife and I rented a VRBO from July 1 through September 30 to cover living arrangements during the completion of the build.
The move took place in late June and we arrived in Palm Coast on July 1st. The roofing and barrier were installed, but little else. A bathtub was put in but it was installed damaged (front corner was crushed and there was a crack from the edge into the top of the tub). Almost no construction was done between mid May through June. We addressed the build issues (not tub) to the sales manager and again she defaulted to Covid supply chain issues. Fast forward the build was very slow. It seemed as if there would be some activity for a day or two then nothing for a couple/three weeks. In Mid August I asked the sales manager about the cracked tub that now had been tiled in and she wouldn’t take responsibility for this and defaulted to the construction manager. I demanded to meet with him on site.
It is customary for Maronda that the buyers only contact the sales manager and have no access to the construction supervisor. I points the tub issue to Mike and he said that he had not noticed the cracked tub before. We have now been in Palm Coast for 6 weeks and noticed the cracked tun on our first day there. Either the construction supervisor doesn’t do his job and checks out the work the sub-contactors do or he lied to us. I will refer to this as lie #2. The tile for the floors and bathrooms arrived and was installed. The foundation crack was sealed but no leveling slurry was put in. Lie #3.
Going forward there were many issues and continued lies from both the sales manager. During our first walk through (just before hurricane Ian came through) the landscaping was being put in. The kid steer driver was obliterating the lot grading, the landscapers were lazy and doing a horrible job and they were drinking on site, while operating heavy equipment. When I pointed this out the construction supervisor replied, “It’s Friday, I’ll let it slide.” I was floored as this is a blatant OSHA violation.
Hurricane Ian delayed closing from September 30 to October 21. I was livid because only a day or two worth of work was needed on September 1st yet Maronda and the construction supervisor couldn’t execute the project to complete before the hurricane. Now my wife and I had to find a place to live for two weeks, displace our dogs (one is blind) and cat again all during a beginning stages of a hurricane. At this time I had escalated my concerns to the regional sales manager and VP of Construction in Jacksonville.
We met with the construction supervisor after the hurricane to discuss several concerning issues we had. The hurricane didn’t damage the house in any way but shoddy construction/finishing issues became evident. After pointing out a lazy painting touch up issue the construction supervisor became very irritated at us for questioning this. He said, “Maybe a Maronda home isn’t the right home for you.” We was clearly angry at us, stormed to his truck, and yelled very loudly to us, “Now get the ** off our property.” We couldn’t believe what we just heard. First, this was totally unprofessional and second we’re under contract so it IS our house. We almost told Maronda to take this house and shove it but we prayed for guidance. We reported this issue to the VP of Construction and we were assigned the county production manager, Doyle, to be our construction contact going forward.
We listed several issues that the construction supervisor didn’t correct. Several were addressed, a couple issues Maronda went above and beyond to change which we were grateful of. Our landscaping was so bad some could literally break an ankle walking on the lawn. The production manager said Maronda would replace the lawn, which they did. It’s better but not great and I’ve spent many hours on it to make it suitable. However the drainage swale was ruined by the two landscaping misadventures. We’ve notified the production manager of this to which he first said they’d take care of and then he said the landscaping company representative said the grade is fine. Now we get no response. We just want them to fix this last major issue their sub contractor caused.
This has been a home buying aggravation. The house is fine in the general sense but Maronda didn’t flex one iota to make this process better for us, the buyer. We have been lied to, disregarded and ignored in most of this journey. There simply isn’t enough space here to list all the issues and timeline. Based on how we were treated by Maronda I would not buy from them again.
Reviewed Feb. 27, 2023
This is to provide information about my experience with Maronda Homes. I signed the contract in October 2021 for construction of a Drexel model on a scattered lot in Edgewater, FL. I chose Maronda Homes because they were the only builder who constructed a new home on a scattered lot. As a result, I now have a new home in an established neighborhood without an HOA. My sales associate was Mr. Steve **, who was excellent throughout the entire process. When I signed the contract, he indicated that it would take 10 months to build, and that permitting would take the first four months. At no time did he not take my phone calls and provided telephone weekly updates until 3 weeks until construction completion, when the telephone updates became bi-weekly. Whenever he was unable to return a call, he usually responded with either a text or an e-mail. I was able to view progress on the house weekly.
There were a few delays along the way, where for some reason in July 2022 it took almost 3 weeks for delivery of trusses after they were ordered, which seemed unusual since Maronda has its own facility for manufacturing trusses. There were other delays in having the electrician and HVAC contractors complete their work in a timely manner. A major delay occurred in August 2022 when the construction supervisor began having health problems, which kept him from showing up for work for at least 3 weeks, where no progress was made on the house during this time.
Maronda had no backup plan for the lack of work by the construction supervisor. As a result, the construction supervisor was fired, and a new one was assigned to the house. The second construction supervisor was new to Maronda, who was then replaced after one or two weeks with one who had been with Maronda for a while, since he was more familiar with Maronda procedures.
Closing was originally scheduled for September 30, which would have allowed me to move directly from my old residence, which was closing on October 7. However, since the house was not done, or even close to being done, I had to move all of my items and put them into storage, and temporarily relocate to stay with a friend in South Carolina after closing on my old house on October 7. The drywall was finally installed around October the week of 15, which meant that closing would not be any time during October.
Since I was in South Carolina, I was not able to monitor the progress in person, however, the third construction supervisor (Kyle), provided me with information and photos in November. Maronda notified me that closing would be on November 22, so I came down from South Carolina a stayed in a hotel. However, upon coming down here, I was then notified that the closing date was pushed back to November 28, and then again to November 30. As a result of the all the delays, I had to pay 2 additional months of storage rental fees, stay with a friend in South Carolina for almost two months, and spend seven nights in a hotel.
Part of the construction delays in September and October were due to Hurricane Ian and Tropical Storm Nicole, where no work could be done for 3-4 days with each storm. Also part of the delays at the end of November was due to FP&L not being able to install power in a timely manner due to Tropical Storm Nicole. Power was finally installed on November 28.
After having dealt with of all the delays, which resulted in an additional 2 months of construction time beyond the 10 months indicated at contract signing, and finally moving in, I can say that I am very satisfied with my Maronda Home. The home is well constructed, and every option that I selected was installed, with one exception - I selected a different color for tile grout in the bathrooms, which they did not do.
We are still working through fixing certain items under the warranty program, and I have no complaints about the responsiveness thus far. My garbage disposal quit working on a Friday, and the plumber showed up the following Monday to fix it. During the entire process, every Maronda representative that I came into contact with was professional and helpful. I am aware of other reviews where that may not have been the case, but it was with me. I would purchase another Maronda Home in the future if the situation would be beneficial.
Reviewed Jan. 26, 2023
We purchased a Maronda Home 16 months ago. It took till this week for all the items listed at closing to be completed. On top of that, after being in the house for only 9 months the sewer pump quit working but no one could tell us why and company sent wrong pictures of our system. Had to use our Homeowners insurance to get 1/2 of our house dried out and everything replaced. They said it was because one of the toilets was filled to full. Spoke to plumber on call and he says no, that's not correct. That would not cause the pump to back up into the house. Tried to get the plumber to write something up for us but no, the plumber's boss will not let him. Because, of course they work for Maronda. Got a letter from Maronda's lawyer and it's not their fault. It was ours. REALLY!!!!!
Just last Saturday, we have another leak. Only in one bedroom this time...Plumber came and said the wrong connectors were placed on the pipe when the house was built. Took photos of the pipe. Informed Maronda by work order, which no one responded to, what the plumber said. Monday comes around and I email the plumber asking for a detail letter explaining what was wrong. He states that his boss said he was wrong, it was the right connector. SAME PLUMBING COMPANY from before. Think they are all about Maronda???? Once again I have to use my home owners policy to fix and replace everything. I will NEVER recommend Maronda Homes to anyone or their subcontractors. They are the worse builder out there!
Reviewed Dec. 6, 2022
I purchased the house on July 2022. The house was forcefully sold to me which was overpriced. Even I was disqualified for mortgage they refused to returned my deposit $15K. Then I was forced to buy the house paying over 20k than the original contract price. After living in the house for few days I noticed front railing was not properly installed I called them, requested service but they blame on customer. They refused to fix it. All material they use are very cheap. My yard is full of gravel, not properly maintained or seeded. Do not buy from Maronda. They are scammers. They try to take your money for low quality jobs, materials.
Reviewed Nov. 26, 2022
My furnace has not worked for 6 days. The initial installer came once, the warranty company wade, came twice. Still doesn't work. It is Thanksgiving, my house is going below 50. I have hardwood, that could warp, carpets that could buckle, pipes to worry about. Wade who is their warranty company was told by a Maronda manager not to come to my house again. If I hire another company and they change a part it voids your warranty. They are hoping this will happen, and I may have no other option.
Benson Construction, also installed a furnace that is too low btu for the house. I found out it's a fake construction company. I believe he works for maronda and probably never pulled permits. So it will not work efficiently. I found out this a a very common practice with builders to void warranties. This is in the Hunters Preserve in Pittsburgh. This is considered fraud, and I will hire an attorney, and also report them to Josh Shapiro who is the attorney general in pa and handles builders who are unethical.
Reviewed Oct. 19, 2022
Walked into Maronda Homes Lehigh Acres office on Oct 14, 2020 with my wife and I, to purchase a home (model Ashton). Met with the agent and discussed options. We made our choices. Left a deposit and was told that the contract would be electronically (Docusign) and we would get an email. We had to do the contract three times. The first one did not include my wife's name. The second one had the wrong options, not my picks... After signing the second contract we thought we were good. But as time passed without any word from the builder or the bank. I reached out to the bank to see what the delay is being 3 months have passed. They told me that they were still waiting on Maronda to send the contract over. Now we are in Dec. and we signed again for the third time... (Should have run away right then.)
Basically took a year for them to break ground. Before then during the course of that year, I was asked over 5 times that if I am going through a hardship that Maronda would give me my money back. My reply was that I did not sign a contract, leave a deposit just to wait for nothing except to get my money back that I signed because I wanted to purchase the home that I saw... Started the build in Jan 14, 2022... They only work one day per month. June 28, 2022 The shell of the home is up. But all work has come to a complete stop. Roof walls and a floor that is it... I have tried to contact the agent at Lehigh Acres office Denia ** but she refuses to pick up any of my calls, emails, text or voice mails. I have also reached out to the area manager and project manager just to be ignored by everyone... I have no way of contacting them...
They are using DECEPTIVE practices to swindle and scam people out of their hard earn dollars. I feel that now that the prices of homes have increased by 100,000.00 since 2020 that Maronda homes will use every deceptive practices it has in its arsenal against me. First thing they refuse all my calls, took my $11.040.00 and I cannot even speak to anyone at their office, because they choose to ignore all my attempts of communication... TODAY OCT 19, 2022 still being IGNORED...YESTERDAY I LET THE PHONE RING AT THE MARONDA HOMES LEHIGH ACRES OFFICE FROM 1:00 to 5 pm when Denia ** gets off.
Reviewed Sept. 16, 2022
Save yourself some stress, time and money. If I could give a negative star I would. Signed contract March 2021 for a property in Liberty Township, OH. Was told property would be ready in December 2021. What they are not up front about is the 2 years they can take to build this property. Sold Georgia home in May 2021 and moved to Ohio. Rented a one bedroom apartment signing a 6 month lease. Left a 4 bedroom house full of furniture in storage in Georgia. This furniture is still there as I write this review. Was told by Ms. ** the existing raggedy properties located next to new subdivision was bought by Maronda Homes. We were told those properties would be torn down. We found out during our construction meeting this was a lie. We were told also by Ms. ** our property was first to be built since we were first to purchase. This proved to be a lie as a property across from us was being worked on first.
We ran into the lady buying that property and she voiced her concerns and later bailed out because of the lies and slow process. We watched as the price of that home shot up. Ms. ** informed us by email that she was leaving the company. Construction on our property started September 2021. We would visit the site to check on the process and it would be a month or longer without anyone working. Drywall was suppose to start in March 2022 but didn't start until June 2022. Went by the property and the laundry room sink and a shower was left outside in the elements. It took 2 months before outside bricks arrived and installed. We would run into the site supervisor and inquire about the building process. We were met with lies and excuses. The countless excuses included Covid, shortages of supplies and one time we were told the construction crew quit. We really tried to be understanding of Covid and Shortages.
It is now starting to appear that Maronda was wanting us to bail out so they can sale this property for more money. We had to make the hard decision to walk away because we still don't have a completion date. Jill ** told us they would let us out of the contract as if they are doing us a favor but refuse to give back the deposit. Nevertheless, they don't care we are displaced and losing money paying for storage and apartment rental that keeps increases. They absolutely don't care how stressful this process has been. In the meantime new subdivisions across the street were booming. We were on our 5th completion date as we watch other homes in this subdivision reach near completion. The model home is being built and near completion which is pointless now because all of the lots are sold.
While visiting the home we noticed a small microwave, bottles and garbage left behind inside the property. Windows left open after countless rain storms as it rained inside on the drywall and sub floors. As of September 2022 the property looks 60 percent complete. The basement drywall had to be torn out, it was missing fireproofing. We ordered a Samsung refrigerator because we were told that was the brand of appliances going inside. We noticed cheap GE appliances inside the property with a regular range stove. We ordered a cook top to be placed in the kitchen but that was suddenly not in the building plains. I am saying all of this to say...RUN!
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