Maronda Homes Reviews

The day we moved in we found that our wall oven made a terrible noise, as well as the microwave. We submitted this issue and were told we would have to submit against the manufacture warranty. That turned into such a mess we had to replace the appliances ourself. Later we also realized the dishwasher wasn’t installed correctly and when an appliance person was sent out here, he could not seat the dishwasher in place properly because the cabinets are not right. So we have to live with a dishwasher that has cracked our cabinets on one side and is not screwed in on the other, as well as is not seated completely in the cabinet housing.

We found a huge chip in our kitchen countertop next to the wall near the laundry, the kitchen backsplash is “wavy,” the front door has a huge gap at the bottom on one side, which lets all manner of bugs in. (It would appear not one door in this house was checked for proper installation.) Tile near the tub in the guest bath was not done correctly. There isn’t a doorway in the house or a duct vent that isn’t crooked. Even the floors are wavy! Good luck getting furniture to sit correctly. Kitchen cabinet handles are all crooked. Master bath overhead vanity lights flicker at times. A poor patch was made on a whole in the master closet wall which was pointed out at the start, but they never came and fixed. One of the blinds in the living room has a a broken slat.

The top of the septic tank sits partially above ground. The three car garage has only a two car driveway. They left a berm in the back and side yard. Which is causing erosion in the back. The larger garage door frame is extremely crooked. (It would appear the brick layers didn’t know how to use a level.) I’m sorry to say, there are many more things that I could list, but this review would turn into a #1 best selling novel. Needless to say, there is 1000’s of dollars worth of work that will need to be done to the house to fix issues that should have been handled through the one year warranty, but was, “handed off to the building manager,” and then promptly ignored. I might also add, we had to patch a hole to the attic, on the roof, over the front door gable, unless we wanted critters and bugs to get in and make their homes.

Overall, while not at all unlivable, I have lived in apartments with better build quality! As for pics. I’ve learned that unless you have a really good camera, pictures don’t do justice to the live view. As well, some things like uneven floors, crooked door frames, or even cracks, don’t translate in a photo. They sometimes don’t look near as bad as when you have eyes on it. What I will say though..

If a builder won’t let you check on your build without their consent, or let you have access to the building manager during the build, they probably intend on hiding or trying to get by with a lot. I wouldn’t buy from a builder like that again. Also, I also learned, if they say they “aren’t done,” don’t sign. If they say they will fix what you point out afterward, good luck! They are not held to any accountability after you’ve signed. All Maronda wanted was the money. Then it was, “so long sucker!” It wasn’t till after all of this, I found there have been many with worse complaints. I would go into any agreement with Maronda, with eyes wide open.

Original Review: June 22, 2024

The communication from the beginning was extremely poor. Changes and omission are made without your knowledge. No one responds to emails and a million and one excuses are given. We moved in with an extremely dried lawn and the poorest quality grass, which still remains. The verbal response we received was,"It will be fixed in a year's time."

That said, upper management was very understanding and really helped us to get things moving. They gave us a new project manager named Jeff, who was absolutely awesome! His knowledge, his attention to detail, and his calm demeanor allowed us keep the faith. My house is absolutely gorgeous. Of course it had some small details that needed to be tweaked, but overall it is a real quality build. We have been in our home for 9 months now, and I couldn't be happier with the floor plan and the workmanship. The energy saving features are for real! We are paying a monthly average of $140 for our electric bill for a 2400 sq ft. house that has the A/C running constantly. Our energy costs on a 1500 sq ft. house in NY was $350 a month.

I've read some of the other comments on here about people not liking the layout, etc. of their houses or not liking the quality of some of the installations, etc.. With Maronda you get what you order. Maronda has dozens of layouts and with a range of options and features. We really didn't upgrade much, but I got exactly what I ordered and paid for. That is something that you just cannot get in the spec house builds so common now. This is my retirement dream home and I'm thrilled with it. Thank you Maronda and Jeff!

I will upload an image for proof, they will let you sign at the selection table for "A" house then you ended up with "z" house. I had to pay extra for them to put in my windows that was already included just because I really wanted them and the rep left them off the drawing they submitted for permits, they left off my partial roof which they told me that in order to not go back for another permits that will delay everything they will add it close to the end, they didn't. On 10.28 22 the supervisor told me they would be back mid November to do this. It's now over a year. They still did not come back to fix this, they charge me $590 for 4 in ceiling lights in my kitchen. I still haven't gotten them until this day, no fix, no refund. This is in London ohio (chevington Place).

2) We had reported to Maronda within the first year of living in our home that there was signs of water/moisture in the East wall of our house. They never came out to look at it due to covid, and never decided to reach back out to us once the lockdown was lifted. I reached back out to them, and got ahold of a lady named Katia, which we have been working with since then. They keep making excuses to me like saying that my house is too cold... It 74 degrees. It has been a run around with them for the past 3 years. Now we have signs of mold in our house, and they will not do anything about it, even though I told them within the first year that something was wrong with the structure of our house... There should not be a moisture build up behind our electric outlets. They are putting me and my kids at risk and do not care!!

Maronda stood by its name in building my home. They built a high-quality home, giving the impression it was a home for the wealthy at an affordable price. During the initial walk-through of my home, I met with project manager Mr **. Wow, I impressed. He knew every detail of my home and explained everything from the HVAC system to the way the exterior walls were built. Prior to entering my home, Mr ** had already taken care of most of the "punch list". He identified most of the issues which needed to be corrected. I must say that the issues were merely cosmetic. The quality of my home was beyond what I expected. Mr ** remained in constant contact with me in order to ensure all issues were corrected.

The closing process was smooth as-well. After closing, any minuscule issue that I identified, Maronda representatives addressed them immediately. They sent the professionals to correct them. I have to admit that I did make some ridiculous minor issue claims, such as a tiny piece of stucco, that I did not like the way it looked. I would never think they would fix it. Guess what, they did. I have a beautiful home that both my wife and daughter love. I have to say, I love it as well. I would like to also mention that Maronda uses high quality material in building their homes. Specially in the roof. The difference between other builders and them is astronomical. The roof of all of the homes built by Maronda in my community seem as if one could park a car on top of them.

They use high quality shingles and much thicker OSB boards than competitors. The roof boards are so thick, that not a single roof of Maronda homes in my neighborhood sags. I cannot say the same for the other builders in my neighborhood. Their roofs look as if the planks are completely rotten due to how much they sink. They also use high quality windows which are highly energy efficient and wind resistant. They sliding doors share they same traits. Maronda deserves to be praised for their quality building materials and promise to stand behind their constructions no matter how minor the complaints are. The one thing I think they could do better is to ensure they clean the outside driveway prior to releasing their homes.

We returned to our Maronda built home on 10/1/2023 and within 1 week we had another sewer back-up. We called the Project Mgr. and he referred us to the Warranty Dept. After getting no response, I called a plumber and after paying a hefty fee, he determined that it was a Charlotte County Water Dept. issue. What the Water Dept. discovered was that Maronda's plumbing contractor damaged/broke their line when tapping in and just covered it up with dirt. We had many other issues that fortunately have been resolved.

It has been a terrible experience and the best way to avoid any of it is to buy from another builder. We still have so many issues at our house that have not been fixed even though they were identified before closing. They will ask you to sign a paper to confirm things are fixed and promise to fix later, do not sign it. They tell you sad stories but don't sign it. It's designed to make it look like they are completing homes in a timely manner on paper but in reality they will not get things done. There is still a possibility we will get a lawyer involved because as of right now, our issues are not being taken care of. And the worst thing is, they do not care one bit.

Patch in breakfast nook area. They put the wall in the wrong place after telling them before drywall and tole and baseboards. They didn’t listen and continued and then had to rip it all out and patch it. The new wall is wood framed and crooked. They refuse to fix it. Island wall is crocked at the end. Again not something they will allow the guys to fix. Their tile installation is horrible. They came and patched the decorative tiles as I found more than 15 broken tiles in two bathrooms and some are still crooked. Backyard is very big dip, the neighbors yard doesn’t have that problem and is also Maronda built. Driveway is multicolored, they said that’s normal. We love our house but, their customer service should have been better. This is going to cost us lots of time and money to fix that bathroom. And to fill the yard.

My wife and I settled on one house and I went through the process to get under contract. Closing was scheduled to be in late June. With financing secured and not seeing anything of concern with the contract I signed. The timing was perfect as we were renting a house in Colorado and our lease was done at the end of June.

Yes, my wife and I were purchasing the home having never been to Palm Coast. On our first visit to Palm Coast in late January 2022 we met with the sales manager and that was a nice meeting. We went to the lot and saw our concrete pad had already been poured. Now waiting on the concrete blocks to arrive. We were told sometime in mid February. We visited Palm Coast again (from Colorado) in early March and saw no progress from January. Then mid March and no blocks. Then mid April, no blocks. All we kept getting was Covid supply chain issues was the cause. In late April the blocks finally went up. In mid May (the next on site visit) the sales manager admitted that the delay was due to a breach of contract with their concrete block supplier and that Maronda had to go to court to break the contract. Then Maronda had to get another concrete block supplier and get in their queue. This was lie #1.

During our mid May visit the construction supervisor, Mike, was on site. I had become concerned with a large crack in the concrete slab going diagonally from the entry hallway into the master bedroom. He told me this was settling, which I understood. He said they would seal and bond the crack and that the entire foundation would have self leveling slurry applied. This would add strength to the foundation. I was fine with that. During this visit the trusses and framing were on site. However, per a neighbor, the materials were on site for a couple weeks sitting outside in the elements (frequent rain). Framing was completed before we returned home to Colorado. Closing was now pushed until early-mid August, possibly early September. My wife and I rented a VRBO from July 1 through September 30 to cover living arrangements during the completion of the build.

The move took place in late June and we arrived in Palm Coast on July 1st. The roofing and barrier were installed, but little else. A bathtub was put in but it was installed damaged (front corner was crushed and there was a crack from the edge into the top of the tub). Almost no construction was done between mid May through June. We addressed the build issues (not tub) to the sales manager and again she defaulted to Covid supply chain issues. Fast forward the build was very slow. It seemed as if there would be some activity for a day or two then nothing for a couple/three weeks. In Mid August I asked the sales manager about the cracked tub that now had been tiled in and she wouldn’t take responsibility for this and defaulted to the construction manager. I demanded to meet with him on site.

It is customary for Maronda that the buyers only contact the sales manager and have no access to the construction supervisor. I points the tub issue to Mike and he said that he had not noticed the cracked tub before. We have now been in Palm Coast for 6 weeks and noticed the cracked tun on our first day there. Either the construction supervisor doesn’t do his job and checks out the work the sub-contactors do or he lied to us. I will refer to this as lie #2. The tile for the floors and bathrooms arrived and was installed. The foundation crack was sealed but no leveling slurry was put in. Lie #3.

Going forward there were many issues and continued lies from both the sales manager. During our first walk through (just before hurricane Ian came through) the landscaping was being put in. The kid steer driver was obliterating the lot grading, the landscapers were lazy and doing a horrible job and they were drinking on site, while operating heavy equipment. When I pointed this out the construction supervisor replied, “It’s Friday, I’ll let it slide.” I was floored as this is a blatant OSHA violation.

Hurricane Ian delayed closing from September 30 to October 21. I was livid because only a day or two worth of work was needed on September 1st yet Maronda and the construction supervisor couldn’t execute the project to complete before the hurricane. Now my wife and I had to find a place to live for two weeks, displace our dogs (one is blind) and cat again all during a beginning stages of a hurricane. At this time I had escalated my concerns to the regional sales manager and VP of Construction in Jacksonville.

We met with the construction supervisor after the hurricane to discuss several concerning issues we had. The hurricane didn’t damage the house in any way but shoddy construction/finishing issues became evident. After pointing out a lazy painting touch up issue the construction supervisor became very irritated at us for questioning this. He said, “Maybe a Maronda home isn’t the right home for you.” We was clearly angry at us, stormed to his truck, and yelled very loudly to us, “Now get the ** off our property.” We couldn’t believe what we just heard. First, this was totally unprofessional and second we’re under contract so it IS our house. We almost told Maronda to take this house and shove it but we prayed for guidance. We reported this issue to the VP of Construction and we were assigned the county production manager, Doyle, to be our construction contact going forward.

We listed several issues that the construction supervisor didn’t correct. Several were addressed, a couple issues Maronda went above and beyond to change which we were grateful of. Our landscaping was so bad some could literally break an ankle walking on the lawn. The production manager said Maronda would replace the lawn, which they did. It’s better but not great and I’ve spent many hours on it to make it suitable. However the drainage swale was ruined by the two landscaping misadventures. We’ve notified the production manager of this to which he first said they’d take care of and then he said the landscaping company representative said the grade is fine. Now we get no response. We just want them to fix this last major issue their sub contractor caused.

This has been a home buying aggravation. The house is fine in the general sense but Maronda didn’t flex one iota to make this process better for us, the buyer. We have been lied to, disregarded and ignored in most of this journey. There simply isn’t enough space here to list all the issues and timeline. Based on how we were treated by Maronda I would not buy from them again.

There were a few delays along the way, where for some reason in July 2022 it took almost 3 weeks for delivery of trusses after they were ordered, which seemed unusual since Maronda has its own facility for manufacturing trusses. There were other delays in having the electrician and HVAC contractors complete their work in a timely manner. A major delay occurred in August 2022 when the construction supervisor began having health problems, which kept him from showing up for work for at least 3 weeks, where no progress was made on the house during this time.

Maronda had no backup plan for the lack of work by the construction supervisor. As a result, the construction supervisor was fired, and a new one was assigned to the house. The second construction supervisor was new to Maronda, who was then replaced after one or two weeks with one who had been with Maronda for a while, since he was more familiar with Maronda procedures.

Closing was originally scheduled for September 30, which would have allowed me to move directly from my old residence, which was closing on October 7. However, since the house was not done, or even close to being done, I had to move all of my items and put them into storage, and temporarily relocate to stay with a friend in South Carolina after closing on my old house on October 7. The drywall was finally installed around October the week of 15, which meant that closing would not be any time during October.

Since I was in South Carolina, I was not able to monitor the progress in person, however, the third construction supervisor (Kyle), provided me with information and photos in November. Maronda notified me that closing would be on November 22, so I came down from South Carolina a stayed in a hotel. However, upon coming down here, I was then notified that the closing date was pushed back to November 28, and then again to November 30. As a result of the all the delays, I had to pay 2 additional months of storage rental fees, stay with a friend in South Carolina for almost two months, and spend seven nights in a hotel.

Part of the construction delays in September and October were due to Hurricane Ian and Tropical Storm Nicole, where no work could be done for 3-4 days with each storm. Also part of the delays at the end of November was due to FP&L not being able to install power in a timely manner due to Tropical Storm Nicole. Power was finally installed on November 28.

After having dealt with of all the delays, which resulted in an additional 2 months of construction time beyond the 10 months indicated at contract signing, and finally moving in, I can say that I am very satisfied with my Maronda Home. The home is well constructed, and every option that I selected was installed, with one exception - I selected a different color for tile grout in the bathrooms, which they did not do.

We are still working through fixing certain items under the warranty program, and I have no complaints about the responsiveness thus far. My garbage disposal quit working on a Friday, and the plumber showed up the following Monday to fix it. During the entire process, every Maronda representative that I came into contact with was professional and helpful. I am aware of other reviews where that may not have been the case, but it was with me. I would purchase another Maronda Home in the future if the situation would be beneficial.

Just last Saturday, we have another leak. Only in one bedroom this time...Plumber came and said the wrong connectors were placed on the pipe when the house was built. Took photos of the pipe. Informed Maronda by work order, which no one responded to, what the plumber said. Monday comes around and I email the plumber asking for a detail letter explaining what was wrong. He states that his boss said he was wrong, it was the right connector. SAME PLUMBING COMPANY from before. Think they are all about Maronda???? Once again I have to use my home owners policy to fix and replace everything. I will NEVER recommend Maronda Homes to anyone or their subcontractors. They are the worse builder out there!

Benson Construction, also installed a furnace that is too low btu for the house. I found out it's a fake construction company. I believe he works for maronda and probably never pulled permits. So it will not work efficiently. I found out this a a very common practice with builders to void warranties. This is in the Hunters Preserve in Pittsburgh. This is considered fraud, and I will hire an attorney, and also report them to Josh Shapiro who is the attorney general in pa and handles builders who are unethical.

Basically took a year for them to break ground. Before then during the course of that year, I was asked over 5 times that if I am going through a hardship that Maronda would give me my money back. My reply was that I did not sign a contract, leave a deposit just to wait for nothing except to get my money back that I signed because I wanted to purchase the home that I saw... Started the build in Jan 14, 2022... They only work one day per month. June 28, 2022 The shell of the home is up. But all work has come to a complete stop. Roof walls and a floor that is it... I have tried to contact the agent at Lehigh Acres office Denia ** but she refuses to pick up any of my calls, emails, text or voice mails. I have also reached out to the area manager and project manager just to be ignored by everyone... I have no way of contacting them...

They are using DECEPTIVE practices to swindle and scam people out of their hard earn dollars. I feel that now that the prices of homes have increased by 100,000.00 since 2020 that Maronda homes will use every deceptive practices it has in its arsenal against me. First thing they refuse all my calls, took my $11.040.00 and I cannot even speak to anyone at their office, because they choose to ignore all my attempts of communication... TODAY OCT 19, 2022 still being IGNORED...YESTERDAY I LET THE PHONE RING AT THE MARONDA HOMES LEHIGH ACRES OFFICE FROM 1:00 to 5 pm when Denia ** gets off.

We ran into the lady buying that property and she voiced her concerns and later bailed out because of the lies and slow process. We watched as the price of that home shot up. Ms. ** informed us by email that she was leaving the company. Construction on our property started September 2021. We would visit the site to check on the process and it would be a month or longer without anyone working. Drywall was suppose to start in March 2022 but didn't start until June 2022. Went by the property and the laundry room sink and a shower was left outside in the elements. It took 2 months before outside bricks arrived and installed. We would run into the site supervisor and inquire about the building process. We were met with lies and excuses. The countless excuses included Covid, shortages of supplies and one time we were told the construction crew quit. We really tried to be understanding of Covid and Shortages.

It is now starting to appear that Maronda was wanting us to bail out so they can sale this property for more money. We had to make the hard decision to walk away because we still don't have a completion date. Jill ** told us they would let us out of the contract as if they are doing us a favor but refuse to give back the deposit. Nevertheless, they don't care we are displaced and losing money paying for storage and apartment rental that keeps increases. They absolutely don't care how stressful this process has been. In the meantime new subdivisions across the street were booming. We were on our 5th completion date as we watch other homes in this subdivision reach near completion. The model home is being built and near completion which is pointless now because all of the lots are sold.

While visiting the home we noticed a small microwave, bottles and garbage left behind inside the property. Windows left open after countless rain storms as it rained inside on the drywall and sub floors. As of September 2022 the property looks 60 percent complete. The basement drywall had to be torn out, it was missing fireproofing. We ordered a Samsung refrigerator because we were told that was the brand of appliances going inside. We noticed cheap GE appliances inside the property with a regular range stove. We ordered a cook top to be placed in the kitchen but that was suddenly not in the building plains. I am saying all of this to say...RUN!

Original Review: Aug. 15, 2022

Maronda started building a home across the street from my home. First, the people clearing the land knocked over and broke my kid's brand new basketball hoop that I purchased for them in January. I tried for months to ask who the project manager was and who I could talk to about this situation, however, I got the runaround. Most recently having them build across the street from me has been a disaster. I have children that can no longer play in front of the house because they leave their nails and mess all over the ground. My two new cars have had nails from the roof slabs in the tires. I have checked the box for the property manager's name. I have left voice mails and until I threatened on VM about coming here I did not hear from anyone.

This morning I heard from a man named Eric who was extremely rude and told me it is not Maronda it is the vendors and I should go after them. I absolutely will not. I expressed to him that all people that pull up to the home are in unmarked cars. This is not my responsibility. I am sick of having to sweep up and pick up their mess just so I can get my kids to and from school without popping any more tires.

I complied with his request to leave, but this experience confirmed my decision to never consider purchasing a Maronda home. The quality is mediocre at best, and being treated like a convict is not appropriate when spending approximately $400K on a home. Are they so ashamed of their product, that they forbid you to see the construction in progress??? I guess so. Needless to say, I refuse to be treated like a second class citizen, and will tell all of my family and friends to avoid this builder at all costs. The fact that they forbid taking pictures theoretically tells me that they are possibly hiding construction flaws. They should be sending my brother pictures and routine updates, but they have not kept him updated as promised. I am his only lifeline in this process. Again, my brother wants to know what he is getting for his $400K. Thanks!!!

Mine is still waiting to even have the tile roof installed. I am a cash buyer and was told by a former construction manager there that Stephanie will lie to you because she gets a bonus and kickback for those who finance vs. cash buyers. Ted ** (I believe) called me and was rude, belligerent, and answered no questions of mine, you can tell the moment he calls or gets involved he is a person in my opinion that has to win at all costs, he does not listen to what you're saying and has an answer before you even finish. An ability to listen to a concerned home buyer is not one of his strong abilities in my opinion as his verbal communication skills are that of a bully and condescending in my opinion.

I personally like the floor plans and they have a gentleman named Cory who is a supervisor who actually will listen and emphasize and be honest with you. As you can tell it seems that skill from my review is hit and miss, do you want to trust your $400k + new home to a gamble between Stephanie ** and Maronda or a needle in a haystack good customer service person like Cory? I'll leave that up to you...

They signed a contract last August. They were told in December that their file was lost and that permits were not done. Mind you the only way they found this out was because they had to call corporate because nobody was communicating from Maronda with them. Then in February they were told that the permits were being submitted. Keep in mind they had to call the corporate office multiple times to get that information. Even after they were promised weekly updates. Today was the kicker though. They went to do their pre-build meeting only to find out that the plans that were submitted did not take into account a telephone pole that would be in the middle of the garage. Now they are starting all over. I just want to let everyone run, run fast away from this company. They are jokes.

It is now March 14, 2022 and I am still receiving emails "No changes, waiting on insulation". Doors, moldings and a little drywall has been delivered. Left in the garage for over a month, not covered and now the doors have been blown over with the storm we had over the weekend. Not sure if there is any damaged to the doors, molding or drywall. No one is answering any of my concerns. I have call the Corporate office, emailed the real estate agent and emailed the President. I have moved around so many times and the my stress level is very high. I have 2 dogs so it is hard to find a place that takes dogs. Oh, and I'm probably my 7th project manager. I honestly lost count. Anyway, please be aware of this company promises.

Every time we contacted Maronda homes about our issue we had to argue because the 1 warranty had passed, we then needed to tell them that the home was purchased in 2019 but we did not move in until 2021. The staff we worked with were kind as they would forward our concerns but of course he would avoid calling us back because Maronda homes would say no. I could go on and on but this is limited space. I am very disappointed with the final service we received once we moved into our new home.