D.R. Horton Homes Reviews

10. Much more but mostly poor building techniques.

I previously owned a Centex home and it was very high quality construction. I'll never own a DR Horton home again.

Phase 1 of the neighborhood was going down. When we realized what was happening we decided to get out. The community fees were ridiculous and homes were not made to be kept up. Thus was Livingston trace in Denham Spring, LA. I do not recommend this cheap builder and glad we were able to get out of our home.

Their incentive is bogus. If it's too good to be true, it's too good to be true. Why would a publicly traded company want to save you money? They are in the business to make money. The incentive credits they talk about sounds attractive until you see the MFO and GFE and actually see where all the credits are going towards. They are all going towards the inflated fees that comes out of nowhere. Even when we were less than 20 days from closing, they still could not give us accurate closing cost numbers. Every single rate, every day had different fee amounts for random charges that magically appear out of nowhere.

I'm sure their loan agents are overworked and underpaid. It shows. They are unprofessional in terms of proof reading the documents they send to you. The financial papers are all half **. Ask yourself if you want to sign your life away on documents that are riddled with mistakes even after sending all requested docs. It's just a matter of taking the time to go over the docs and copying over the right info. Our agent couldn't even do that.

The documents sent to us to sign had all types of errors. The city of where I worked was wrong. How much I have left on my existing mortgage was wrong. It didn't have my middle name in the docs even though the contract with the seller has my middle name. It's a matter of looking carefully at what's been provided and copying that info over to the loan docs. Why even bother if you can't even send the right information over? We should be enticed and wooed to sign with them. DHI is making a killing over time on the interest. The buyer should not have to bend over backwards. It's impossible to reach the loan agent at times. Originally they only replied to emails at the end of the day and only once a day. When it comes to money, do you want more contact or less in discussing the loan process?

Their promises mean nothing. I questioned many times over if they even want our business. They promise to do this and that at this day and nothing happens. It almost seems like they don't care and you're just another quota to fill. They try to force bad rates on us. We requested several rates since we did not want to pay out of pocket at close. We were actually asked several times what rates we wanted without actually being given the rates or the costs associated with it. So they want us to do their job for them now? They tried to send us disclosures to sign before we even narrowed down to what rates we wanted to lock in at. They presented the option of a floating lock. No Thanks! They basically trying to force us to sign bad rates with inflated fees that no one can explain. The fees are always different, even on the GFE.

Their email system is horrid. It does not accept zipped files and does not return any sent failures for large attachments. We sent over documents several times and each time no confirmation from the loan agent. We go meet with them and they say we never sent it. Why don't they just tell us up front? Why wait days later to let us now? Unprofessional without any effort to communicate. There is no transparency in an already nontransparent sector.

Save yourself the headache and any promise of a good incentive and find your own loan agent. You may end up doing all the work and going back and forth on the basic stuff that should be done right the first time. All the time wasted with nothing to show for. It took over 3 weeks and we weren't even close to locking in a rate due to incompetence of the agent. DR Horton and DHI is in the business of making money, not friends, and definitely not give away money to you.

The VP promised me that I would be in house by end of week because the sales agent they had lied for 6 months because she had no idea what she was doing. The funny thing is the VP of the company took a week's vacation the next day, so I couldn't call her or come to FT. WORTH to tell her what she did to my service connected disability. I would have sued but you know what, if the house was like their business dealings, it wouldn't be worth me wasting time with a two-bit company that is worse than big oil companies. If you have any questions about this two-bit company please call me.

Week after week I have heard that DR Horton crews will "be here first thing in the morning to finish" but they never show up. Most every neighbor in my community of 80 homes shares in similar experiences. I advised the DR Supervisor a class action suit is being considered against DR. He said; "DR Horton don't care, they got all the money in the world, posting profits of $956 million last year." Would I buy another DR home from "The best home builder in America"? Certainly NOT!!

When they left our development, they transferred a several hundred thousand dollar debt to the homeowners without telling us about it, claiming it was our responsibility when we took over the HOA. This was a debt that D.R. Horton agreed to cover when they took over the development from Portrait Homes. D.R. Horton never paid it. Instead, every home owner apparently owes about $6,000 that if not paid, will result in liens on our homes. Guess what? We don't have $6,000. We are a working class family of TEACHERS.

We have hired lawyers to fight them, but were basically told that it's useless because: (a) they're the largest home builder in the country, and (b) they already have so many pending lawsuits against them, it would take years. IN MY OPINION, IT IS CRIMINAL WHAT THEY HAVE DONE.

I was feeling like something was not right so I scheduled my husband to meet with Barbara and the site manager, Jeff, to do a walk through to confirm the changes. At that meeting, she stated that just because it was in the contract doesn't mean you are going to get it. What? That's what I thought contracts were for. At that point, we decided to terminate the contract. They refuse! Now, they won't give our earnest money back and we may have to hire an attorney. DO NOT BUILD WITH THEM!!!!!!!

Then I notice the puddle, pitch, and valley was not to code, creating an area that held water and when it rained would back up and leak through the roof. Dr Horton has a handyman who has been working on the roof and left it unfinished, we have water running out of the light switch and other parts of the roof. I want an engineer to reframe my roof and a Professional roofer to reshingle my entire roof. I want compensation for lost work, since we have to take off work for them to complete the job.

Now, we are DIYers and knowledgeable about building. If you build DR Horton, you must stay proactive and stay on them. Yes they do shoddy work. I don't know if this is due to poor management or poor contractors but these houses are too expensive to have shoddy work done. We have not met a deadline yet and every upgrade has been wrong. We constantly go by and email the general contractor to let him know. So many problems I cannot list them all but the end is near. The general contractor is repairing every item so far and, you guessed it, they are tired of hearing from us and ready to get our house done and out of their hair.

I don't care as long as the house is the way I want it and the way it should be. These houses are beautiful, expensive but beautiful, just stay proactive and don't give in because I guarantee you will not get the repairs done afterwards no matter what the warranty says. This is with all new builds. Just hang in there, stay informed and research building codes if you have questions. And one more thing, everything is an upgrade. If you have the patience, you can get it built the way you want it and the way it should be. We were supposed to close on Sept. 30 and did not make it. Hopefully, we make the Oct.14th closing... Good Luck to all new builds no matter who you choose. Remember, it is going to be yours not theirs. Stay on top of things. Stay informed. Use your own realtor. It is worth it in the end. At least, I hope so if the end ever gets here.

The response was priceless. They sent their senior warranty specialist out to look at it, and this is what he said - SR warranty guy: They won't fix it. Me: Why not? All the other Cambridge homes have it that way (7 total). SR warranty guy: Well it's because the contractors made a mistake. ME: Your contractors made 7 mistakes before and after my house was built? SR warranty guy: Yes. Me: So what you are saying is you're in a habit of misleading your customers? SR warranty guy: No answer.

I would have gone up there sooner but a few years ago I had an A/C serviceman up there to see why the office wasn't cooling and he just mentioned a kink in the vent tube going to my office. Supposedly he fixed it but nothing changed, the office is too hot all summer and I must have a fan on whenever I'm in there. I would have thought the A/C guy would tell me, "Hey, there is no insulation up here!"

I do agree, they are just anxious to take your money and sell a house but truly do not listen to your concerns. Once it's sold-on to the next customer. They send you surveys to take to rate their performances, but I give up on filling anymore out because it doesn't do any good. They do not listen to what the customer has to say/nor do they care. They need to have more of a service TEAM. They take the cheap easy way out for standard items in a built home. The appliances are bottom of the line products. Before I purchased my home, I wish I would have done more of a thorough investigation on the company because I see now there are so many complaints and most of it is customer service related issues!

Go see LENNAR for a better home and help by their salespeople. DR Horton? Just look at how many review and bad reviews at that, they have. Just terrible folks. They don't listen or even care what you're asking for. It almost insane that people buy anything from them at all. This is from the top down. I have all their names but will not mention them in a public writing. Good luck, if you have already bought from them. I walked away!!

On the 16th at 11 nobody had arrived. I called the office twice but nobody answered. I drove to the office and everybody was there. I told the girl I scheduled with to get the flooring people to my house today and walked out. Once again the contractor calls and says the flooring people didn't have my floor color and had to order it. I told him my appointment was three months old and I could not believe they were not prepared for my appointment... again. I hung up on him. DR Horton has no respect for anybody's time. They do not follow up with you and in my opinion they deliver horrible customer service. Their homeowners are the reason they have jobs.

The electrical is so bad that it trips for no reason, or with just a vacuum cleaner and a light on the same circuit, yet the electrical company Horton used says there is nothing wrong. In fact, my wife got shocked today installing a ceiling fan when the current was supposed to be off. There are many more things I could write, but I think you get the message. DON'T BUY a DR Horton home!

We talked to an attorney who regularly reviews building contracts and he advised against signing it. We then decided to look at reviews online - and boy am I glad we did. DR Horton is a huge builder, so there are bound to be complaints, but when I saw a recent review from Occoquan, it raised a red flag. I also noticed the complaints (in various states) are consistent in terms of quality of materials used and customer service. So - thanks to all who have posted (and provided warning). The sales agent was very nice - so nothing against him - but I just don't trust this company.

I would never recommend DR Horton or DHI Mortgage to anyone. I can't even mow my yard because they didn't level, remove the rocks and the weeds. I even specifically asked about that before they laid the sod. Poor work, poor customer service. After talking to my sales person, he said he would file the items through warranty. I never heard back and now he won't return my phone calls either. Be careful when buying. Don't close until everything is right, even though they seem sincere.

Original Review: Sept. 1, 2013

This was our first home ever, we were so excited! We were told like many others, that DR Horton customer service was excellent. Unfortunately, that isn't the case. After only 2 weeks in our home, the sewer stopped up and overflowed in our downstairs bathroom. We submitted the complaint through the portal as was required. Unfortunately, no one seemed to be monitoring it. After urgent emails and phone calls, they came out and found there was a blockage in the line (rock and can). We had to have the molding replaced and paint done. Also, our kitchen faucet was not attached properly and there was grout in the electrical outlets. All this finally got fixed. What didn't get fixed was our siding.

After 4 months (April 2013) in the house, we noticed one side of the house had ripples in the siding, like it was all dented. DR Horton refused to fix it because they said the sun caused it and nothing to prevent it. No other house in the neighborhood has this issue and the sun hits everyone's home pretty hard. The siding mfg is willing to provide the siding for free if DR Horton will install it. They refused. The warranty ends in 3 months and I'm still fighting to get the siding fixed with no luck. Needless to say, we are quite disappointed.

If he finally says yes to your price, which he will not and he will make a counteroffer, that's when you should run and run fast. But if you decide to stay and stick it out cause you really want this house. Make sure you don't take that offer, unless you only have days left in your rental and if you do ask your landlord for another month to stay there, cause they are going to keep stringing you along. Well if you have made it this long and are still working with them to buy this home, GOOD LUCK!!! Cause now all the fun begins. You do your walk through and point out everything that is wrong or need repair. They promise to repair everything before you move in. Just take pictures as you go for your records and so you don't forget too.

Now comes the final **. They have everything in order for you and you are getting all happy and ready to move it. Now they are going to tell you that the things you have on your list will be done right after you move in, we promise. Hoping your house is at least cleaned when you finally arrive and don't sign off on the paper they give for the keys if the house isn't cleaned. Make them bend over backwards for you to get you into one of their homes. Make them spray your house for insects and show you a receipt that all the stuff has been done and been done by a company that they don't pay to come in and do things, with having done them. If you know what I am talking about.

Hopefully you have read this and realized that I am only giving you a heads up and can only tell you once I told you so. If you have gone through with your purchase, I am hoping you have a really good lawyer or the patience of a saint to deal with such people who do nothing more than LIE!!!!

Also, my final walk-through was awful. My place was a mess. They didn't bother to vacuum or dust or clean up garbage lying around. They got testy when questioned about this. They also, never came back to address some of the issues found on the walk-through. I had to track them down. Almost 2 years later, some of my walk-through issues are still open. Guess what? That's out of their warranty range. DR Horton delays and puts off addressing fit and finish issues until after your warranty expires. Then you have to beg to get them completed.

My community has gone through 3 reps and it was built in 2011!!!! Don't get me started on their toilets. Substandard on all fronts. They couldn't even center mount my alarm system to the wall. Several units failed inspection due to improper insulation to the HVAC and water heaters. Their response to concerns over carbon monoxide intrusion, "Well, that's why you have carbon monoxide detectors." I paid for upgraded carpet and padding but they screwed up the installation. The seams are showing, there are carpet fibers showing everywhere. You say that's from heavy traffic? Well, it's only me walking on the carpet so wear and tear should be minimal and I vacuum weekly. My kitchen cabinets were poorly stained. I have several drawers that have stain blotches. I know the grain of the wood can cause this but the grain of the wood under the blotches are smooth. The lesson I've learned: if you have the opportunity to witness the construction of your condo from foundation to completion, hire an independent General Contractor to oversee the construction. It is worth it.

Local builders can't operate the same way they do and have to pay for what they agree to do. They come in, build the ugliest homes using bulk materials bought out of state and prevent consumers from the chance of having a quality local builder work for them. When you are the largest home builder in the country, you can come into a community and lose money because of all the other profitable projects around the country. But then the consumer and community is crushed by their need to operate the way they do and it's all for nothing they even came here. They are killing off financially and spiritually all of the most skilled and talented home builders around the country.

WAKE UP, People. DR Horton are just corporate bullies that only care about taking your money. They don't care about the end consumer and that evidence is in many of the homes they built and the consumer reviews here. The day is upon us that the independent contractor looking to build a career in the home construction industry is near dead. I know this review does nothing to stop it but at least I got to vent... so... whatever.

So about the quality of our home, the garden tub, it had a hollow sound to it, and you kind of "sunk" when you took a shower. They had to replace the entire unit. It only took them 2 months before they would actually do this. You know, not everyone could agree that it needed to be replaced. When they took the old one out they found out that the contractor neglected to fill in the space under the tub. It was open, and hollow! When we tried to plug in the TV in the living room, the outlet didn't work. Some guy came out and started poking holes in the wall for at least 5' till he found the right place to put the box! So then the wall needed to be redone. It sat like that for a month! I will never buy another DR Horton again!!!

Well on July 19, 2013, we decided we were so tired of all of the lies and the poor construction practices, we withdrew from our contract due to non-conformance. We didn't have shingles on the roof yet... they were stacked, but not installed. The felt that was installed 6 wks. prior was torn and missing in many places exposing the bare plywood to all of the rain we have had in FL (over 25 inches). Two of the options that we were paying for (two floor plugs in the living room) were not installed during the pouring of the slab, so they were going to chip out concrete to install (not good). We were released from our contract and we are getting our initial $1,000 back, but not the Option Deposit of $5,000. Seems that we signed a form that said that won't be refunded..... What a ripoff????

Since we were stuck with a place to live, as we had sold our previous house, and closed out the lease on our apartment, we had no where to go and just a few months of cash to handle moving. I immediately ordered two (2) more appraisals from different companies, and the best of those two was still $40k lower than the fraudulent appraisal I was handed a couple days before closing. All my neighbors are paying $60k to $100k less, simply because I was the first person to buy in the new neighborhood and they screwed me the most. 4 days before closing, they asked me to sign a waiver to NOT have to see the appraisal before closing. This was a red flag, but there was nothing we could do. They knew they could totally screw us. I've since talked to an attorney, and I am not able to fund all the legal fees to get my money back. I am now working with the District Attorney instead to come to resolution.

--- Story 2 ---

We had to redo all our landscaping because the color picture of rock we were given to select looked like we were selecting a decent grey limestone. I did not read the fine print that said "red". They put all this orange limestone crap on my house and made it look like a pumpkin. We got another contractor and had them fix all the crap for $3k because D.R. Horton wouldn't do it. Fast forward a year and they began doing the grade for our neighbor's house. What did they decide to do? Re grade my yard. One night when we were away, they moved 15' of rock so they could scrape 6 more inches of yard off of my property to make the slope better. This was instead of putting back the dirt they took out between the houses. So for this story, I'm filing a police report for vandalism and trespassing. In Summary, D.R. Horton and DHI Mortgage should be avoided at all costs. You'll get more happiness living out of your car.

Their sales reps will be very good to you until that contract is signed. You will not hear from anyone until appraisal and inspection and once you have closed you are pretty much screwed. They have a 10-year warranty that is only good for two years and then only covers building damage and that is all. Electrical, gas and plumbing, you're on your own there buddy. They will flat out tell you it's not their problem. Horton does not care about their home buyers. They furthermore do not care about their staff or sales team. They are cheap and will cut every corner possible to make a profit. I highly recommend going with anyone but Horton for your next home purchase.

We contacted DR Horton to fix this problem. After getting the runaround for a month, we got the "it's not our problem" you are the new homeowners; you need to take care of it speech. What a piss poor run company. They really need to start treating their home buyers better. Well I guess it’s time to get a lawyer for me, money I didn't really want to spend, but got to do it. Our community has a bunch of problems besides mine; I guess that’s why we are filing a class action lawsuit. New customers, steer clear from DR Horton Homes. They will screw you over and laugh doing it.

Supervisor said he would try his hardest. We were then notified that a new supervisor was taking over and when meeting with him, we were once again told June 28. A week later, we received an email stating that the closing was being moved back 30 days to the end of July and the reason being no subcontractors to complete the house. We then started looking at houses out of the Hammock Bay area and couldn't find one we liked as much as the one in Hammock Bay. We then went back to Hammock Bay and found another house which we do like, but, of course, the original one was the one of our dreams.

We closed on June 21, on the second choice house only to find out the house right next door to our original choice house was closing on June 27. We cannot figure out why the house right next door could be completed but ours couldn't. The entire time we followed the building of our original home, the one right next door was always further ahead in the building than ours was and meeting the people who were purchasing the home, she told us their closing would be the end of July. We just feel like we were pushed aside and I have asked for an explanation as to why this happened. As of yet, which has only been a few hours, I have not heard anything. Of course, they have their money now so why do they care if we are happy or not?

No escalation path to executive management. No care from sales staff, not even happy talk... just neglect and tales of short staffing and general avoidance of issues. Only way to get attention is to be ugly, brash, demeaning, threaten lawsuits, news coverage, etc... Who wants to have to deal with a company like this? This is big time drain, energy and positive attitudes. I purchased three other new homes from other homebuilders. All have punch list, but none have come close to the stupid errors and total lack of customer service in addressing issues.

So four weeks went by when we got a call from our sales representative saying that the house is too big for the lot. What the **. How can you pick house plans for a subdivision that not all the house fit on the lots? Well after speaking with our sales associate to cancel the contract and to talk about our options, she told us, "Manager said he can probably hold the lot, but not the price of the house. When they re-evaluated the home prices and cost of material, they found they were way under and not making anything on the sale." Her solution was for us to pick a new lot and to pay the new price of $230,900, and just not put as many upgrades into our home so it wouldn't be too expensive. This is not a solution. ** this company and we will NEVER consider them again.

Original Review: May 16, 2013

We had a house built by DR Horton and we love it. The only problem is the plumbing. If you make big #2s, you need to go with a different home builder. If you have a DR Horton home, here is how to flush the toilet when it backs up (even without any toilet paper): Fill two different sinks with hot, hot water then pull the stopper for the sinks and repeat until the toilet clog is gone. Keep flushing the toilet until the clog passes. Plungers do nothing for the plumbing in these homes. It only pushes air out the vent on the roof. Maybe they were the undocumented workers who lack the skills to put these homes together? The plumbing is the only thing we don't like about our home. Everything else is fantastic. We get toilet clogs at least once a week and it happens even without toilet paper.

The design center over charges the home buyers at least two times more than its value. And everything home accessory that is offered to select is in Home Depot for far less. I thought I was getting custom design that would be found in my local neighborhood hardware; but to my surprise, DR Horton is ripping home buyers off. The appointed lenders are snotty and don't work in favor to get the buyer the best mortgage rate possible. Lender constant focus was to acquire how much can be put down at closing so they can walk away with a good commission. They never once show any gratitude to me. Heck, I got an approval with other lenders who still stay in touch and sends small nice gestures as a constant reminder.

Oh then to top it off, matters got even worse! I have never purchased a home in my life, but the underwriter contacts me to say I am in debt with a home in location I have never been to or lived, and I need to provide more information before they can go forward on my contract. Are you serious? Yes, the underwriter had confused my paperwork with someone else's file. It took several emails and phone calls before the underwriter responded back to me just to say "We apologize for the confusion, your loan is good!" Now, I have had my home inspected yet. But so far, my closing dates have changed at least four times, and I have had to rearrange my life unto the point that I am asking myself, "Will it be worth it in the end of closing?"

You call the people at the office on Tuesday or Wednesday or any day in the week and they say that everyone in the office has the day off. I would call on Friday and they say they are off. Who in their right mind has an office where everyone takes days off on weekdays?! They do not return your voicemails. The most hilarious thing is that they are purposely ignoring your phone calls because my husband and I have had to call from other phones, and then they pick up. So unprofessional! I could list all the issues I have had with this company but I would go on forever.

Overall, it is horrible and unprofessional customer service, which is a disappointment because they worship you until right before you sign the sales contract, then you see their true colors. The worst thing is that I have not even moved, so if their pre-closing dealings are like this, I can't even imagine how is the house built (it reflects on their professionalism). Please do yourself a favor and don't deal with these people because it is going to be a headache.

When someone is upstairs walking, it feels as though they are coming through the floor. This is also true in regards to the laundry room that is located upstairs. The tape that was used to hold the sheetrock together in the ceiling can be seen. I was told that this would be taken care of at our 10 month walk through. Well the 10 month mark has passed and not a word from Josh ** or Ben **. Lucky for us this was only a temporary fix. As soon as our boys graduate from high school, we will be selling this piece of crap and moving back to our Ryan home! I would not recommend a DR Horton home to my worst enemy! The customer service after the closing is lacking.

Finally, the AC was never tested by either DR Horton or the housing inspector. It is currently 85 degrees in the house and we are waiting in line for the electrician to maybe call back in the next week. At least, I did not have a deck built on the backside of our house like our neighbors. They will most likely have to rip out the decks to have windows installed or have their house condemned by the county housing inspector, if they can ever get him out of Dunkin' Donuts. There was supposedly to have been a city council meeting to discuss if the windows were needed or not. I have heard conflicting stories. I want answers. I currently have a house that does not fully have power to all of its rooms and to its appliances. This is not the service I expected from a national level builder.

We had several electrical issues ... although we were promised dual switches, none of the ceiling fans had dual switches, but I ended up giving up on that one although my wife can barely reach the pull chains. We converted the formal dining room into an office (I work from home) and the switch in my office controlled the lights in the kitchen even though there is no entrance between the two rooms. After several weeks of phone calls and emails to their representatives, they finally had an electrician scheduled to come fix the problem but the electrician could not speak English and did not understand what needed to be done. So he left without doing anything. Two more weeks passed until they sent somebody (the same non-English speaking person) out to fix the switch. Thank goodness, my mother-in-law was here that time to translate and he fixed the switch but left me with a useless hole in the opposite wall and covered it up with a blank plate.

Right away, we had issues in the lawn with our sprinkler system. One of the connections had split and was flooding my back lawn. I complained several times and they sent their lawn guy (who is now the head building rep for the area) out to look, who told me that I was watering too much, although I explained I was watering once a day, on Tuesdays and Fridays during 90 degree summer heat. Of course it took me several more weeks to finally convince them there was an issue. So they sent a crew out to correct the problem. They corrected the marshland issue that my lawn became ... but in the process, they destroyed large sections of my grass and left me with a lumpy, dirty mess to clean up and months later grass still will not grow in these areas.

Within the first year, we had cracks forming all along our driveway that extended all across the length and were between 1/4 - 3/4 inch wide. After several more angry emails and pictures I sent to their home office, I finally convinced them to tear up and re-pour. They refused to resurface the drive so now my driveway is checkerboard color where the new sections were replaced. The crew that did this poured the concrete and "forgot" to make the correct breaks in the concrete and let it set. So the next day they had to come back and start all over again and tear out the driveway for a second time. During this process, they splattered the entire front of my home with wet concrete so now I have grey splatters that will not come off of the red brick of the facade of my home.

This was only the start of our horrors in dealing with DR Horton. Their quality of workmanship is abysmal. We have had foundation issues already and we're just over the year mark. When it came time for them to make any claims against the warranty, they tried to fight and ignore each complaint. They refuse any responsibility and overcharged us for a home with uninsulated walls that you can hear a whisper through and cheap fiberboard crown molding. I am extremely dissatisfied and I will tell all my friends to stay away from this company.

My only problem is how will I, in good conscience, sell this house now knowing the problems we have had and the potential issues we may see over the next 30 years?

Others and I have had a time getting grass to grow because of the red clay dirt and HOA have tried to fine us, which is ridiculous. I've had my yard damaged but people from HOA/Henderson Properties has allowed to come in the community to build more house that I didn't get one red cent reimbursed back to me. You can't talk to anyone directly to clear matters up. All they tell you is that I need to talk to DR Horton. So if you are reading this, DR Horton, your houses suck! You should be ashamed, you crook. I've put a lot of money into this unfit house that I can't really call it home anymore. I have sent pictures and videos to Stella **, Julie **, Stacey ** and Warren who is disrespectful and no help. Don't move or buy a house from DR Horton. You will regret it!

The subs clean it up and say that it is either fixed the best it can be fixed or that someone else is responsible (i.e., "You will need to get the painter to fix this)." Additionally, I will have to say that they respond in a timely manner, but it is all for nothing. I hate to be so crude, but as the old saying goes, "You can't polish a **!" I wish we had "do overs" like in school, but I know I am stuck with this cheap damn piece of junk until I can sell it. If I ever do get out of this house, you couldn't give me another DR Horton home! Stay away from this builder. This blog and review is up for a reason. I just wish I would have seen this site prior to my purchase.

I spoke with Carol earlier this week and was told nothing can be done and I am responsible for correcting this issue at my own expense. Why? How was I supposed to know that DR Horton would do such a terrible job? I have 3 kids, and imagine if the house would have caught on fire because multiple people failed to do their job correctly. We paid for an inspection on the home, and it passed. How? The roof is also becoming warped due to all the heat.

I moved into Mandarin Lakes at ** in July 2009. Initially, I noticed that the external air conditioning unit (compressor) was making a very loud noise. I called Moe **, who is the Mandarin Lakes supervisor. He said that there is nothing to worry about. A few months later, the unit inside (Air Chandler) the house stopped working. I called Moe and he said, "Maybe it needed cleaning." So he sent a man from the air condition company. After checking the air conditioner, he said, "It needed gas. Don't worry, I will have it fixed." After that, the air was working fine for three months. A few months later, the air stopped working again! I called Moe and the mechanic came and fixed it again! Not too long after that, it was at the end of the year and the air stopped working again! Within the first year, the air stopped working at least three times and needed repair.

I called Moe again and he told me that I have to call a mechanic for the air conditioner. He stated this because apparently, I had already gone over the one-year warranty for the air. He said it was my responsibility to take care of it from this point on. He gave me the name and telephone number of a mechanic that works for Mandarin Lakes/DR Horton American Builders that had already been here the previous occasions. I called the number three times and left a message. I never received a call back. I called Moe again and he told me that because it was already a year that I moved into the house, the warranty expired. From now on, it was my responsibility to fix the air conditioner. It was summer and very hot! I decided to call an air conditioning mechanic - Erich Service and Repair Corp, Gemaire Dist/Miami 2031 NW 79 Street, Doral, FL 33122 786-315-6329 - on my own.

When he came, he also said that the air needed gas again! He also said that sooner or later, the compressor outside would have to be changed because it wasn't working properly. He suggested I call the company that sold me the house; that this air conditioner was supposed to last longer and that they have a 10-year warranty. I told him that the person who worked in the complex told me the warranty was only good for a year and now it was my responsibility. Under the circumstances, why would not I believe that the warranty is only good for one year and it was now my responsibility?! Now I realize that I should have called or written to DR Horton, but I believed what Moe told me about the air conditioner. The mechanic told me that in the future, I would have to change the air and that it was going to cost me a few thousand dollars. I didn't have that kind of money. I really don't remember how many times the mechanic came to put gas. It's too many to count.

At this point, I was embarrassed that I had purchased a brand new home in this complex and the brand new air. After a year of moving in, so many things were already broken or not installed well or defected. This was surprising, given the reputation that DR Horton has. He told me that the only possible reason that the air might not be working is because of a leak in one of the lines. Finally, I saved up the money to install a new air conditioner outside and inside! I was so relieved. I went with the mechanic to buy the air condition unit and pay with my credit card, so that it would cost me less. The same day that I purchased the unit, it was installed. When he was installing the inside unit (Air Chandler), he called me over because he wanted me to see the inside of the unit when he was taking it apart. It was full of airborne fungus, mold and completely black! Oh my God! This is what I filled my lungs with for over a year? No wonder I was so sick!

I am afraid of what the doctors will find by having an MRI for my lungs and chest! My mistake was not taking pictures of the unit. His helper witnessed this disaster as well. I realized now why I was so sick in the Summer of 2011. I went to the doctor because of what I thought were allergies; when in reality, it was allergies to mycotoxins! Mycotoxins can cause cancer, liver damage, nervous system damage and may suppress immune system activity. I had to go to the doctor every six weeks. My allergies were not getting better. I spent my time, gas and money going to the doctor as a result of improper installation, cheap material or simply rushing to finish and doing a mediocre job. I was talking and all of a sudden, I would lose my voice and start coughing. I was breathing contaminated air and I could have had a very serious illness which I still could. All because of the air conditioning, the installers, poor material, lack of supervision and no consideration for the potential property owners.

The mechanic who installed the air conditioning said that when the old unit was installed, they left a gap on top and they did not seal it properly. That's why it was full of mold, fungus, bacteria and mildew! The new unit was installed on April 4, 2012. The cost of the unit was $2,359.35, plus the fee to the mechanic of $650.00, plus my gas, aggravation and time which I will never get that time back! That money that I shouldn't have had to spend if the person who called initially took the proper initiative and the unit was installed properly to begin with! The new unit worked fine for only two months. On June 14, 2012, he had to come to put more gas into the air conditioner which cost me $175. On August 22, 2012, I called the mechanic to tell him that the air wasn't working again. That visit cost me $220. The mechanic came to check everything and told me that the only reason for it not to work is that there has to be a leak inside one of the lines. He put more gas and the sealer again, more money out of my pocket.

Most recently, on November 21, 2012, the mechanic came again - another $220. The unit needed more gas and he used another sealer. Now it only worked for one day. This entire situation is extremely unnecessary and unfair for anyone to have to endure. I called Moe again but it was before Thanksgiving, so he never came. After the holidays, I called Moe again and I said, "I need to talk to you. I have a very serious problem." He told me that he was busy with another customer and that when he finished, he would call me. That was in the morning. I was waiting for almost two hours. I called him again and he told me he was still busy; that in one and a half hour, he would come over the house. At four o'clock, after waiting the whole entire day, I decided to go to the selling office. I was so upset and desperate. When I got to the office, Mr. Joaquin ** (Sales Representative - Mandarin Lakes), was there. I wasn't very nice but Mr. ** was very understanding. He asked me to sit down and explain to him why I was so upset. I told him everything that had happened up until that point!

I explained to Mr. ** everything that had happened to me since I moved to Mandarin Lakes. Firstly, everything that had been happening with regard to the air conditioner. Aside from that was the microwave oven. It stopped working only one day after the one-year warranty expired. I called Moe and he said to call the office. I called and I spoke to Janey **. I explained to her about the microwave and she told me that the warranty had expired, there was nothing they could do. Are you kidding me? So I had to buy a new microwave. This is unbelievable! Is this really the experience that DR Horton wants the property owners to have? If it is, I am going to make sure I share this experience with everyone I know and post it on Facebook, Twitter, Yelp and Google. I also had problems with the cable. I don't know how many times I called the cable company, H. Control. I knew all of the names of everybody that worked there from all the times I had called. At one point, I was without cable for one week! I complained to the Castle Group, Doris ** (Property Manager), and they helped me in calling the cable company. They had to change the outside box 6 separate times!

The last time I called, I told them, "Please do me a favor. If you can't fix it, let me know so I can get another cable company." So far it has worked fine. October 11 was when I called last. Several months after I moved in, I noticed there were ants everywhere! There were mountains of ants in my living room, kitchen and upstairs bathroom. My neighbor and I would scoop up the ants into jars for evidence. They were the black ants. I purchased sprays, bait, foggers and nothing! I was not the only one suffering. My neighbor at ** also had ants. Again I called and after threatening that we would go to the TV, then Moe finally sent the exterminator. Lastly, when I first moved here and I took a shower in the bathroom from the master bedroom, the water was running to the floor. I called Moe ** again and showed him where the water was coming from. He said, "Maybe you did not close the curtain properly." Are you serious? I may be older but I am not stupid! The next day, I took all the necessary precaution to make sure the curtain was really closed and still the same results.

I called Moe again and he said that maybe the bathtub was not installed properly and even. To fix that problem is going to be a very messy job and he didn't think it was worth doing. What I should have said to him was to install the bathtub doors, but I didn't think of that on that moment. So I lived with that problem until just recently, I had to hire someone to fix it. As it turned out, the bathtub was not installed even to begin with because even now after installing glass doors, water accumulates on the door. I cannot take this anymore! I feel like this has turned out to be the money pit! After three years, I finally was able to have it fixed. But that cost me money that I did not have again! I spent money on the new door itself and I also had a leak under the bathroom sink. In total, to have it changed, I spent $500.00 plus an additional $450 for his labor. This was something that could have been avoided if the person in charge of the repair in the complex knew what he was doing and he was willing to help the residents in the complex.

And now on top of everything else, as if it were not enough, the refrigerator is not working properly. I am about to have a nervous breakdown. It has a bad smell and it keeps making strange noises. The door gets hot inside. I really think this house has electrical problems. Wait, maybe it's haunted. I explained all of this to Mr. ** and he said, "What I recommend you to do is write to DR Horton. They want everyone that buys their property to be happy, healthy and proud owners of a DR Horton property, and to enjoy their investment. They will appreciate you telling them all the inconvenience that you had been through and they will do something about it." Mr. ** assured me that you, DR Horton, will give the attention and the urgency that this case needs. Please, I plead with you. Help me. Send an expert to check the electricity ASAP before something dangerous happens. Send an expert to investigate the air conditioning system. I look forward to hearing from you soon to handle and resolve all these issues. I really do not want this to get any worse than it is. I hope you will put yourself in my shoes before making any decisions. Thank you for your time.

The home was immediately stalled because the builder did not even have enough resources to pour the foundation. This pushed back our finish time from November to December. We were told that they did not have enough contractors to keep up. Several months go by and we had not received updates regarding our credit repair process or progress on the home itself. Though, when it came to the builder requesting documents needing to be signed, they were quick to call, and required immediate responses. Finally, in September, I was able to personally get a hold of our finance counselor to ask if we were even on their radar, only to be told we needed to submit some more documents.

Then after another month of silence, I contacted the lender to ask if we could lock in a rate. They were very quick to mail the paperwork out. In the meantime, we were told by the builder that our cabinets had been stolen from the house, and that it would potentially delay the closing date. I then requested a key in order to look at the home. After some careful inspection, the home did not appear to have any evidence of it being broken into or damage regarding theft. When I confronted the salesperson in charge of our contract about being stalled, he of course denied it. During my own inspection, I discovered that there was other unfinished work that needed to be done and that there was no way it would be finished on time.

Three weeks to closing, and the floor wasn't finished, A/C unit wasn't installed, stone work didn't even come close to the design we chose, damage to trim and walls, our granite countertop was still MIA, no appliances or even toilets. Needless to say, I terminated my contract with a lousy builder. I lost $500 in earnest money but gained good credit, confidence and self-respect after ditching these crooks. When I requested a copy of the surveillance tape to see who and when our cabinets were stolen, they said no. When I asked if they could help us with rent since we were being delayed on account of their mistakes, they said no. When they asked if I could come in and finalize the paperwork, I said no!

DR Horton uses shoddy workmanship. They will grade a lot, but then it would rain and the lot would be "muck." This will not stop them from pouring your foundation. Then get in there the next day to frame the house on a still wet concrete pad, which was poured without the lot being compacted. This will be a problem for the foundation of these houses (and probably most others they have built).

Within 3 days, the entire house is "under roof." I am in construction so I know how bad this is. And folks, this is why your foundations are cracking. This is why your walls are cracking, which is a huge problem. And guess what? They don't care. Because when you call in your "issue," you will be ignored or told that it has been over a year. DR Horton customers pay, as part of the cost of the house, a "warranty fee." However, collecting on warranty issues is next to impossible without lots of phone calls and "threats."

I live next door to one of their shoddy houses in a community where the covenants state 4" aluminum fences only. I followed those rules and put up my 4" alum fence. They proceeded to put a 6" wood privacy fence (not allowed in this community) - 6" from my "legal" fence creating an alley that cannot be maintained. As a result, I have weeds, bugs and stuff growing in there. It is not my property; however, it comes through my fence and ends up in my pool. Our once beautiful neighborhood looks like a trailer park. I have talked to the HOA and it turns out that DR Horton is buying lots from them so they will not make them comply with the rules - in a sense, they are being "paid off."

DR Horton has so many complaints but the worst I read is about the girl who worked in their model home in McKinney, TX. She was stabbed and killed in the model home. The company did not even call the family to offer condolences and when the family asked if they could have her final commission check to bury their daughter, they were told, "No, she is no longer an employee. We do not have to pay her." This is who DR Horton is. The economy is bad but you have a lot of choices. It would be wise to pick a builder with character and integrity to make the most important purchase of your life with, not some large corporation who only cares about how fast they can throw a house together and how many closings they can get in a month.

If you are a DR Horton customer with a foundation or workmanship issue, contact me at ** and I will get you the evidence you need to win in court, free of charge. It would be my pleasure!

We are needing to sell our house and as we are moving out of state, my husband went out to touch up the paint in areas on the outside of the house with the paint D.R. Horton left for us for touch ups and it is the wrong color. I called the office to get the correct color and it took them 4 days to call me back! I was calling twice a day. I finally got a call back and was told they forgot to put the color code/name of the outside of our home in the records! They have all the colors for the inside but not that. I was upset to say the least and said that I want to talk to the warranty supervisor.

He finally calls me back and tells me to take a sample/chip down to the paint store and they will match it. I told him that is part of the problem; we don't have a sample or chip. He then tells me to take a picture of my house and then take it down. I told him under the circumstances since it was their major mistake, I was not comfortable doing that because I want the correct color. He said he would do it then. I just got a call from him, said he took the picture and went to the paint store where they purchase their paint and they have no record of that color! Just before he called me, I called the paint store and asked if he had been in so I could come down and purchase my paint. They told me he had not.

It appears that once you purchase your home from them and once the warranty is up, they don't give a rip about the home owner. They have the worst customer service. We will never purchase another home from them again. If you are considering a D.R. Horton home, talk to people who have purchased one and lived in it to see how they have been treated and how their house is holding up!

I was promised a wall to sound proof the traffic, told we'd have more adequate street lighting. I pay HOA benefits and we barely have lights to light up the neighborhood and we don't even have a common area. No parks, no nothing! I will never buy another house from them. I ended up even having a leak from the hoses that connect to my washer/dryer unit. Also found backwards plumbing that my father fixed for me as he is a general contractor! I requested contact from DR Horton to discuss my experience and the lies and no one will contact me. No one will respond to my emails or to the survey I filled out. Needless to say, I'm disappointed in the product and because of the economy, I'm stuck in the house. Who would want to buy a home that was flooded? I was raised to be honest so when I disclose this information, whenever I can afford to move, it'll be a reason for people to negotiate and haggle a lower price.

With 6 weeks to go, we were promised that it would most certainly finish on time and probably early! Our moving truck arrived, our things loaded up, car loaded up with 3 toddlers, a dog, 8 exotic fished and 2 exhausted parents, and we got a phone call from the salesgirl for DR Horton that she was permitted to even tell us, but our house might not finish on time and did we have a place to stay. No! We don't have a place to stay! From there it spiraled out of control. Attitudes definitely changed, the sales team actually would shout on the phone over top of me, we never got a manager to return a phone call to us, and I even got harassing phone calls from an office member! We were even informed that DR Horton changed the closing date on our house by 2 months in their computer system and told their sales manager not to tell us about it.

The sales manager said she felt bad for us and decided to warn us, and excused their company over it by telling us that they sold too many houses at once and their construction manager quit, so no one knew how to finish our house. Our agent sent in a signed document to cancel our contract and DR Horton said they would only use their own forms. It took over a dozen phone calls, a few dozen emails and 10 days before we received a cancellation of our contract from them. Still no reimbursement for our escrow check. I've now seen the house in person, nothing more than a concrete frame and windows and I should have been living in it 2 days from now. Instead, I'm living in a hotel room with 3 children under 2, a husband, a dog and the fish that haven't died yet with 6 more weeks until a closing date on another home.

I am so bitter and so angry with DR Horton for their lies, deception and outright disregard for professionalism. They are the ones who are at fault for what my family is going through now. But at the same time, I'm sitting here reading other peoples' reviews of their shoddy homes and I am counting my blessings that we are moving into a beautiful custom home in a much nicer neighborhood, and I dodged a bullet. I went through enough with DR Horton and I never even actually bought the damn house from them! Don't be their next victim!

The upstairs is 5 degrees hotter than downstairs. We called the contractor that installed for DR Horton, and he wrote on the invoice that we should have had a zone put in or another unit to accurately cool our home. Later after corresponding with Anthony **, warranty in Dallas, he stated that all was in specs. The 2 DR Horton homes down from us, one an exact model and square footage, has a unit and a half, the second, with less square footage than us has 2 units. DR Horton refuses to take responsibility and directs us back to the AC contractor who is the supervisor of the technician that came out. We did not contact contractor as we know it’s a "good ole boy routine". The contractor will side with DR Horton due to contractual Gravy Train, which they, the contractor, don’t want to lose.

In the midst of all of this, during a phone call with a third level supervisor for warranty here in San Antonio, this person berated me for 20 minutes as to how I was mean to her workers, when in reality I was only professionally assertive to their responses. She was rude, out of line, nasty and hateful. Now, they (DR Horton) say (according to Mr. **), they are only responsible for my cracked window and the crack in the mortar in our fireplace, and Cody, "the warranty guy", will call the contractors to fix those items, to which we have yet to hear from, this being over 3 weeks ago.

It has been a horrible experience. I have to repair all of my yard issues as well as the irrigation system. Also, where the water stagnates I have lost 2 trees there, prior to knowing about the stagnant water, well I have to fix that too. The gall in all of this is I am a 63 year old disabled veteran with a limited income, and DR Horton simply does not care. Needless to say, my home is up for sale after 7 months new. Our home is across the street from the models and hopefully the sales people that sold me the home would get a conscience, but undoubtedly will not.

These DR Horton people all seem to operate under the "good ole boy" routine. If one crosses them, they all demonize you and hang you out to dry. I have never in all my life been treated with such disrespect and falsehoods. I paid $300K for this home, and they seemingly washed their hands of it all once they got their money. My realtor who sold me the home has had 2 calls to Vice President of Sales in San Antonio, only to have the 2 calls ignored. My realtor is a broker and now states that he or his 18 agents will no longer show DR Horton homes. This is a bad company to deal with. And in all my years alive, I have never, never been treated so badly nor ever having to make a post like this. Remember, San Antonio Office, don’t deal with them.

What's the problem with that you ask? We have a balcony and courtyard and so do they - we can look into each other's courtyard any time that we wish! We are the only two houses in the subdivision that face each other! What a joy! We will have to sell eventually, but it will be so difficult with such a great talking point, "Hey, come look at the neighbors in their courtyard!” We will lose more than $100K when we sell, but I don't want to look at my neighbor's yard. Also, they use the cheapest fixtures when it comes to lights, towel bars, toilets, faucets, etc. Please be aware of this before any purchase! It’s very important! I state again: do not buy from this builder! The salespeople and assistant building manager are fabulous - too bad they don't have some influence in the decisions made here.

Finally after a string of emails and complaints, they stepped up to fix the damages. It was another three months to date that they have been unable to fix the main problem, the leak, and have had to break and redo the bathroom three times. In the process we have been at loss by paying mortgage for a home which is not even completely livable for the last six months due to all the fumes, dust, noise of the dehumidifiers running, causing heat and ruining our livelihood but also financially, in the loss of our personal losses that were used or ruined by the flooding twice already. There are other standing issues which are one too many to list on here, that I have addressed to DR Horton's Lloyd ** and am waiting to see if they are as honest and true Americans to honor their statements.

When I arrived at the house after signing, there was no air conditioning! Someone had stolen the metal from the unit and they removed it. They said it would be installed before I moved in. I told the sales guy I would be arriving the next Friday late. He told me the unit would be installed that day. When I arrived, there was no air conditioning.

The electrician came Saturday but the service tech didn't start the unit until Monday. The weekend passed with no air conditioning. Then, when I tried to install my TV, no luck - three of the plugs were dead. I called the sales guy and he treated me like an idiot! I told the guy it wasn't the breaker or a GFI plug. The contractor told me that D.R. Horton had special wiring.

The electrician arrived and the feed at the switch was not tied all the way in. Then, the door bell ringer was buzzing non stop. It took them a week and a half to fix that - it was a defective button. Lastly, water pressure - what a bad joke! If someone is taking a shower and the dishwasher is running, forget about getting wet. This all happened the first two weeks. Then, I found out that I paid more for the home than my neighbors. The sales guy said they don't negotiate on price because they were new homes. That was a lie as my neighbors got much better deals than I did. If you're looking to get ripped off, buy from D.R. Horton.

Now, we were already preapproved by our bank. So we fully intended to use them for financing the home. However, we were given some nice incentives to close with DHI that we would not have gotten with our bank. According to them, they would cover all closing costs. This really sounded great, so we decided to use DHI to close our home. We signed the contract and handed a $5,000 Deposit check to DR Horton. The process started and things seem to go smoothly. Every time they will come back asking for documents, we gave it to them promptly.

To make the story short, after three months with them back and forth and not getting a finalized answer, three days before the closing day, I decided to call. The first day, no answer, I left several messages and no return call, on the next day, I called again and still no answer. At this point, I really need to know if I just fight or flight for the closing. Still no answer and at this time, I’m already getting desperate. I placed another call and blocked my phone number.

Finally, the financial person named Jorge answered by saying hi, (I was just ready to call you) this is one day away from my closing. He finally had an answer for me and that answer was: sorry but your loan was not approved. Do you think this is the way and time to tell a customer that their loan was not approved and that they had promised everything was going to be fine? This is totally unacceptable for someone with a credit score higher than 700 and someone putting a 20% down payment on a property.

Well, D R Horton advised closing could not happen until January 2012. We had already provided them with all the paperwork at the time we signed the initial contract in February 2011. I don't understand why it would take them nearly a year to complete construction. Anyway, we were required to provide updated information. Just as we were doing that, my spouse's position at work was eliminated, although he was on call back should business improve. He received severance and is drawing unemployment while looking for other work or until his previous employer calls him back.

We advised D R Horton of our new employment status, but that we still planned to put down 20% towards the mortgage which would equal to more than $50,000. We have more than $120,000 in savings. If due to the economy, work opportunities did not realize, we do qualify to begin drawing Social Security even before unemployment ran out which would more than cover monthly expenses. However, D R Horton decided to disqualify us but has yet to return our $6,000 earnest monies and placed us in the position of considering filing suit to have our earnest monies returned. They should just do the right thing by their customers.

I have friends and family that come over and freak out with what is going on. I saw people looking to buy a house next me and asked me questions about the neighbor hood and the homes. I thought to myself, I am extremely miserable here with this sorry built home. I am not going to lie to these poor folks. They have every right to know what was going on with these houses, so I told them, let me give you all a site tour of my home and a few of my neighbors houses and decide from here if you want to invest your life with these homes. Well I know I saved them from making the worst mistake of there lives, they called and sent me a card to thank me and asked if they could help me get our problems solved.

This is ridiculous and embarrassing to even have people over in your back yard when you try and impress them with the hospitality, yet they are feeling bad for us people who bought piece of crap homes! So message to everyone purchasing a new home in Los Lunas in Huning Ranch really reconsider! Do not buy a Dr Horton home in Los Lunas, New Mexico in Huning ranch! At this point in time, I can't afford an attorney to help me out here so basically I am screwed. There isn't any title companies that will close on our junk homes that have damage problems to them so what do we do? And Dr Horton there excuse was we are over watering! (new flash). I have zero scape.I have no tress or plants in my back yard so what the heck could I possibly over water? There has to be someone out there some where that could help us all out!

My husband and I purchased our first home in August of 2009 from DR Horton. There have been so many issues. To start the grading of the yard is not draining away from the house properly. DR Horton fixed this issue a few months after we moved in, yet this has continued to cause mold to grow on and around my back porch. After a number of complaints about our air conditioner going out, the compressor on our air conditioner blew, just barely a year into owning our home. We had to pay for it to get fixed and the company that installed the system now refuses to maintenance it.

They had to pay a company to completely refigure the sprinkler system, which I had to fight DR Horton from day one to fix. In the end they only fixed it because I found out from the county they never pulled a permit in the first place to have the system installed. A leak in my roof which they did fix, but the contractor they sent out only repainted the wall. Never checking to make sure there was no water damage caused. They had to re-level the kitchen floor. It took five executives crawling around on my kitchen floor to figure out if it "needed" to be replaced when I had took one look at it and said I was uneven.

Back when we had first purchased the house in our initial walk through, I had noticed that the seams in the drywall were very visible. DR Horton agreed to fix the issue. It took them at least six tries and four months to fix. Scraping the ceiling over and over and covering our belongings in dust and paint, which they did pay to have cleaned. They also had to replace our ceiling fan because one of their contractors scratched every blade.

Most recent issue was when I looked up at my living room ceiling and noticed there was a 6 to 8 feet crack running from the ceiling fan to the wall. I placed a warranty complaint through their online system only to get a response to the effect that they were not going to fix it and that it was just the house settling. When I brought up the issues with the ceilings that we experienced, their response was that the ceiling fan was not properly mounted. That our living room light mount was not braced to hold a ceiling fan. I then asked why they would have not brought this up before, especially when they had an electrician replaced the fan. I even sent them an email I had kept that showed where they had paid an electrician to re hang the fan. Still they refused to even come out and look at the issue. I had to pay to have the ceiling repaired and the fan properly mounted. I also found out at this time that my home was to have two attic entrances. We only have one. According to the man that fixed my ceiling the second attic entrance was on the initial building plans, but DR Horton must have covered it up. Also, that fact that we did not have two entrances was against building code.

The list goes on and on. We wish we would have never bought this home. DR Horton abandoned our community right after we purchased our home nearly three years ago. They never put in an amenity center as promised. We have no idea when they will start building again because they just continue to extend their building permits with the city. We have an HOA we can’t get rid of because DR Horton takes up two thirds of our HOA board and pay next to nothing to help out with the maintenance of the community grounds. There are only 35 homes out of the hundreds they were to build, and with the current economy we have some homeowners who can barely afford their homes let alone the ridiculous HOA fees of $187 a quarter we are required to pay for the HOA to basically maintain dirt lots and send out letters about trash cans. There recently was a letter sent out stating that each homeowner now has to pay an additional $40 a quarter due to the delinquent accounts. This will eventually cause a huge issue, leaving people still living in the neighborhood to take on the responsibility of paying all these bills.

Lastly I received this email today from DHI Mortgage addressed “Security Breach Notification”:

“We have reason to believe that the integrity of your personal information may have been compromised due to a security breach of the DHI Mortgage Loan Prequalification Website. On the evening of Friday, February 10, 2012, DHI Mortgage became aware that a software security breach by unknown external sources occurred in its Internet Loan Prequalification System. Upon identifying the security breach, DHI Mortgage has taken immediate steps to remedy the breach by isolating the affected server, purging certain affected files and modifying our electronic security measures to address this specific issue. Only the data you provided during your online prequalification process with DHI Mortgage could have been compromised. At the time of prequalification, information you provided may have included, but is not limited to: name, date of birth, contact information, marital status, social security number, employment and financial information (including income, asset and liability information).

DHI Mortgage has already contacted law enforcement and implemented revised online security measures as we continue to investigate the matter. As a precautionary measure, we are sending you this notice so that you can take steps to prevent or limit identity theft or any other harm that could result from the potential misuse of your information. It is important for you to take the steps described in this letter. We recommend that you contact any one of the three major credit bureaus and place a fraud alert on your credit file. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your credit file. Each of the credit bureaus will send you a credit report free of charge, for your review.

For your convenience, we are providing you with the toll-free telephone numbers and website addresses of the three major credit bureaus. It goes on, never stating that the company plans to help its consumers in protecting what they have had compromised.”

I feel like DR Horton has taken my financial security and future away from me and my family and there is nothing we can do about it.

Sonja treated me very rudely and said that she doesn't have to give me one month notice. She said that she can dictate any close date and if I did not comply, then I default. She then rudely hung off the phone. I think it's not in your company interest to treat customer in such a rude way. Every company in the world are trying to achieve high customer satisfaction.

I think your company want to do the same. However, I felt being treated badly and being insulted by Sonja **. I don't like this kind of bad experience. Therefore, I would like to request an apology from your company. I would also request you assign someone else to interact with me in the future. I do not want to talk to Sonja ** anymore.

Please also advise me if there is any department within DR Horton that I can file my complaint. During the past six months, Sonja treated me rudely and lied several times when she missed something on her side. It's really unprofessional of her to treat customer like that. I strongly urge someone in your company to look into it.

And again, of course D.R. Horton is saying all these are maintenance items. Now, you can't tell me a new house is suppose to have all this stuff happening and yet well its a maintenance item, fix it yourself. It really shows me they don't care about the quality or the product they sell. All of the baseboards are nicked up in places. The base boards at the top of the doors, where they meet at the corners, is cracking or separating. They just didn't do a good job at all at paying attention to detail. I really think they over price their houses. It's not anyway as near as nice as the model house. We are both very frustrated new home owners and don't know what to do. Are we stuck with our house? Can we get out of it? I will never recommend a D.R. Horton home ever.

We were lied to and now have to disclose to sell. We have had numerous problems over the years with plumbing and water leaks due to the shifting of the foundation. We filed suit with an attorney this summer, lot of inspections have been done, many different outcomes, but none in our favor. The cost to go on is not feasible to proceed, but would like to.

We had over $100,000 equity in the home, but now facing foreclosure. The property is only worth the ground it sits on with this stigma now that is now tied to it. We wanted our mortgage companies to get on board so we all could recoup our money, not interested so far. We were lied to and they committed fraud. It's a crying shame because they have deeper pockets they can do this to consumers. We were very proud of our home and put a lot of time and money into making it beautiful and now to have this happen is a crying shame.

We have recently moved out, but are still on the market and will probably go into foreclosure, still trying to work with the banks. My husband has been ill for several years and just diagnosed with Parkinson's disease. We have our own business and work out of the home, but without him working made the fight much harder. I wish someone could shut DR Horton down as I have read so many complaints regarding their construction, warranties, promises, etc. Shame on you DR-Horton!

I escalated up to the region office, specifically the Customer Service Director. After several "squirmy" e-mails and dodgy phone calls, they finally agree there is an issue and have a geo-tech draw up plans. Since we couldn't agree on the placement of the retaining wall to fix the out of spec slopes and drainage, they offer a settlement. We accept the settlement but waited for 1.5 months for the contract. We e-mailed checking on status frequently and the response was always "I'm waiting for legal to draw up the contract". 1.5 months later, they rescinded their offer, fixed nothing and tell us we are on our own even though they have a geo-tech and a surveyor that told them the drainage and slopes were defective.

Please, please don't kid yourself into thinking it won't happen to you. I know I did. I did everything a prepared homebuyer does except take the reviews of this company seriously. They are the most squirmy, dodgy, slippery company I have ever worked with and now I'm letting my lawyer pin them down.

They will tell you, I will be here on Friday, you stay home, they never show, nothing. That day never comes. They will tell they can't fix certain things? They will tell you that's not under warranty etc. I have heard everything. They have stolen our whole future and all of our savings, and they simply do not care at all. I pray people start reading these things and understanding D.R. Horton is the worst builder ever! Do not waste your money on them. They couldn't tell the truth if their own lives depended on it.

The main concern at that time was my Pergo floors in my kitchen were lifting. They scheduled a floor specialist to come and look at it and they took a look at what material was needed and scheduled another time for it to be repaired. The guy that looked at my floor said that it could only be caused by water/moisture. They left and came back a few weeks later to start the work on my floor and the floor guy took the baseboard off from behind my stove at that time to discover black mold. At that time, COIT was called to prepare for cleanup and my kitchen was closed off. After a few determinations, the final outcome was that the Maytag installers that installed my overhead microwave punctured the waste line from the master bath upstairs and that created a leak and brought on the mold issue. It went about 3-4 feet up the wall and floor and behind my cabinets. They did all the cleanup and repaired the walls and flooring and replaced some cabinetry.

Just recently, I had another problem. I was in the process of selling my house and noticed water damage on a baseboard and could hear water dripping. I panicked and immediately hired a plumber to come out within an hour. They cut into the wall and discovered that the water line had been punctured by a nail from the shelf in the pantry. The nail finally rusted after five years, causing the leak. This was an emergency situation being that there was leaking water and that I was in process of selling my house and had to rectify the problem immediately. DR Horton has a poor history of responding in a timely manner in general, let alone this type of situation. I handled it and had the problem rectified within an hour.

I since reached out to DR Horton and explained the situation as well as sent in pictures of the punctured pipe and nails coming through the wall. I asked for their cooperation in reimbursing some out-of-pocket expenses and to take into consideration the mold problem I had in 2007 due to same type of circumstance. I received this reply back: "Thank you for submitting your recent warranty service work order. After reviewing your issue (including the pictures you sent) with my direct management, your request for reimbursement of funds for repairs on your home is denied. D.R. Horton has no obligation to reimburse you for work performed by you, or for amounts paid by you for repair or replacement of any item which has not been pre-approved in writing by D.R. Horton. I am sending this message to formally notify you that warranty service work order no. **, reimbursement for water leak, is closed. Please send me a short reply stating that you agree."

I sent them a reply saying that I do not agree and very disappointed.

We were unable to come up with another loan and we were asked to come in and sign paperwork releasing the earnest money and upgrade money to be given back to use. We were told it would be a couple weeks before we would receive our $12,000 check. We called at 4 weeks "with no check" and were told that we didn't have our check because they had 6 weeks to send it to us and "not to worry". Now 6 weeks later, they will not give us any information regarding our check and they are blowing us off. They won’t return our phone calls and when we do get them on the phone, they tell us it’s not in their hands. When we asked to speak to a supervisor, they tell us they will call on our behalf and they refuse to give us the supervisor information.

We need the $12,000 because we are now forced to find a rental home to live in, and we need to come up with security deposits for the new house. All of the money we had saved was put into the house.

Well, that was almost two months ago. They also had to replace some of the siding as it had cracked when they were nailing it on. I tried getting in touch with Laurie on four different occasions and she never returned our calls. We contacted D.R. Horton and they pushed it off on Laurie and said it is her responsibility. We decided to contact our sales person Wendy and she was able to contact Laurie (imagine that).

Well, the next day, someone was out to replace the siding, but that's as far as it goes. We ended up painting the inside with the paint they left; the siding is still not painted. Terrible, terrible customer service, not sure what to do now. Buyers, beware. After you purchase your home, you might not get your warranty work done.

Also, the wooden fences behind our homes are substandard in material quality and installation. Large areas of both of my next door neighbors' and my fences have been snapped off and uprooted from the shallow concrete base in 20 mph winds. My neighbor just spent $1,000 and I spent $400 in repairs on this. I just repaired a large section of my other neighbor's fence which was partly down. I don't know what other damage has been incurred in other areas of Quail Creek.

This is unacceptable and the problem has existed since construction. The company that repaired mine informed me that using lawn timbers instead of 4 X 4's for posts is never used by other companies.b These posts should be replaced, at Horton's expense, by proper construction materials.

There are several new homes under construction down the street from me and I will discourage any potential buyers until these problems are addressed.

When DR Horton re-graded the lot, they also created very steep slopes around the property which are 1.5:1 and in some places 1:1 -- slopes are sliding and giving way. Then DR Horton installed a trench drain, which is at a reverse slope and not draining. Through late fall, all of winter and spring, my crawl space is swamped, my backyard a soppy mess, and I was just wondering when the foundation will crack due to water seepage. It's now July of 2011 and they are doing everything in their power to not fix the problem. They are citing that they go by "National Building Standards" and the level of water in our crawl space is acceptable and drainage on the property is "fixed". To the contrary, we have drainage specialists and a housing inspector along with several landscape companies that do not agree. In the meantime, I cannot legally sell my property without disclosing the issues.

And the situation is made worse by the crafty sales folks they have at their sales locations and their WOW center. This is where all the appliances, flooring, paint, light fixtures, and many audio options are selected. They have sales agents that handle some options and agents at the WOW center that handles other options. The customer (me) repeatedly gets caught in the middle, being told, "We don't do that, they do." It has been a real hassle. The latest issue concerning an audio conduct has pushed me to write a note of caution when dealing with D.R. Horton.

Latest issue: We have a fireplace being installed in our den, we asked for an electrical outlet and cable jack to be installed above the fireplace. The sales agent persuaded us that we needed an audio/video conduit so that no wires would be seen. It sounded good and not being savvy on what exactly that entailed and trusting the agent that we would get what we had asked for, we agreed to it. They installed this option yesterday, but there is no electrical outlet (when I asked about it, they told that would be another charge). The audio conduit option cost $420: it consists of two dust covers, a 4-feet PCV pipe and two elbows. I asked about having it removed because that is way too much for a $5 PCV pipe. They said it was already installed and that was that. I asked about adjusting the price for this overcharged option and they said no. That is what the option is. I feel ripped off, with no real recourse. While this one thing seems minor, it just adds to all the other vagueness that has occurred every step during the process. I will never do business with D.R. Horton again.

I selected DR Horton because they were less expensive and offered more for their price. However, you get what you pay for. They have a lot of complaints against them online and with the BBB. If you select them, make sure everything is in the contract, get in touch with the local county inspectors, make sure they know you and your Lot # and engage with them periodically (you'll need to call the county inspector office to find out who is assigned as DR Horton will not release this info). Make sure all of your option selections are completed way ahead of time and the pricing for each is completed accurately (they made a ton of mistakes with me and even after several changes still had errors when I walked from the deal). The best advice I can offer is to pay a little more and purchase a home from a builder that's invested in quality and your experience as a buyer. My opinion, DR Horton operates like a minimally funded Mom and Pop builder.

We have had tenants move out because of the issues we have had with the house. We have lost rental income because of this. We have had to spend money out of our pocket to have items fixed that were improperly installed. The representatives that they send out are rude and unprofessional and argue with me and my tenants. We have had to purchase several dryers because of the issue with the ventilation system.

Windows that Cambridge used are the cheapest money can buy. Tom told me they picked this company because they had "good" windows. What a joke! Company made Chicago Tribune when they went bust! First year, windows iced up in winter and was told after first year, "No problem with ice. Just do not pull your shades. Let the people watch you at night!" Come next years and year after, I am told it is because houses are so air tight! Note: I have been in construction for 41 years! Air tight dam. I wonder how the mice find a crack to get in. Basement you like 55 in the winter? Cambridge figures basement is for storage only!

No heat vent in kitchen or outside walls in bedroom. I guess that is what they make blankets for. People with finished basement still cold! In my project, they failed to change tax rate on lot that was made into common area and we had to pay back taxes on their mistake! Workmanship, best trade was the electrical contractor, the rest so-so! Siding contractor did siding with one man. What a joke! Tub was chipped because dry wallers stood on tub. Air ducts, had to have them cleaned. There's so much dirt in them!

When DR Horton took them over, they became a tract builder, not the builder they were! Buy from them again. It would have to be a cold day in hell! Worst of the worst Cambridge! Offered to give my bed after I closed on the house I was living in and moving into theirs the same day! You cannot pull two full size cars in the garage!

The superintendent was extremely arrogant and acted as if he were better than the client. I reported complaints about him several times and even met with his boss. I have recently been told that this guy has been promoted. Anyway, it has been a little over two years now and we continue to find new issues and have found that we too are victims of substandard work. Remember people, these guys are about quantity and not quality and they could care less about your life and finances. The second night in our home became very un-nerving as we had raw sewage back up throughout the house, anywhere there was a hole, nastiness came out of it. It dumped on our floor in our brand new house!

I called all of the emergency contact numbers, no answer, I called the superintendent, no answer. The emergency contact was for the sales agent. What was she going to do? I had to call and the plumber myself and get it fixed. The only call I received from Horton and the too good superintendent came after my brand new yard was dug up. The plumber was excellent and took care of us but I found it disturbing when he told me that they had done this same repair on several other homes in our subdivision and that Horton knew there was a problem.

Moving back to current issues: We have cracks all the way around the house at foundation level going all the way up to the roof line in some spots. Corner beeds throughout the house are falling off, the master tub has shifted and cracked the walls, floor tile is coming up, grout is cracking, door will not shut. I can see traffic though the crack at the back door, floor trim is separating, counter tops are sagging, cabinets have shifted and are beginning to sag, the house has drafts throughout, we have five different temperatures throughout the house and the master bedroom is almost unlivable during the summer, roof trusses are split in half some not even being nailed in, concreted in garage is dropping, roof decking sags where the workers stepped through it but didn't replace it, the list can go on.

I've spoken with two building officials and engineers that tell me some settling would take place but not to this extent just after two years. They claim I have structural issues. The grade in the rear of the house is crazy. There is only 34.8 feet of yard between the house and the fence and about a 4.5 foot difference in elevation. I live on the Gulf Coast folks, the geography is pretty level. I have read where one of my neighbors with the same floor plan posted similar comments. I too have a shotty A/C system and the fireplace has never been used due to no ventilation. The garage door track is only being held up by six bolts instead of the ten that is required. The end of the trolley is mounted to sheetrock instead of the header that was placed 18 inches off center. I watched the house beside me literally blow down during a tropical storm and by the end of the next day it had a roof using the same trusses and framing that had the nails ripped from it the previous day.

Something has got to be done with these people. My entire life is wrapped up in this house. If I know these folks and what if all you have posted holds true then I have nothing to look forward to than a $180,000 black hole for the remainder of my life. My next step is to have the state building investigator, not inspector, come down and review this substandard and potentially hazardous construction.

When I told them my decision to withdraw they threatened to sue me for damages, put a $5,000 lien on my credit or keep my earnest money. They kept my money and made me pay for the appraisal fee. I will never buy a new or used DR Horton house ever again.

In our Manatee County, Florida locale, I have personally witnessed the current, ongoing construction of several of their homes in a small community, and I can confidently attest that the quality of these homes is shameful, especially at the haste at which these homes are being built. In several homes, they appear to have used low quality wood materials, have stretched their site plans to the limits of the building site, and are constructing these homes in a far more quickened pace than would allow a normal person to properly inspect these homes along the way.

It is certainly a shame that they are allowed to build such homes, especially when most of this poor quality construction will be hidden away behind the ceilings and walls long before a buyer signs the final purchase papers for one of these homes. Before finalizing the purchase of one of these homes, I would certainly encourage one to hire their own personal, independent inspector and have the home inspected thoroughly. And as if these reasons were not enough, then please continue to read this long list of complains dating back to 2006 of other homeowners throughout the continental U.S. that have bought a D.R. Horton home. Otherwise, I guess you only need to be reminded of the saying, Caveat Emptor, i.e., "Let the buyer beware."

I emailed the DR Horton sales person about this website and asked him why DR Horton has so many complaints all over the country. He never responded! I feel sorry for all of you that have had such a horrible experience with DR Horton but I do thank you for telling us your experience so that other people can learn from it.

With all these complaints and the fact that it seems like a systemic problem throughout DR Horton, I feel all these customers should get together and start a class action law suit against them. But it is also very important that everyone contacts the BBB (better business bureau) about their experience with DR Horton, because as of right now DR Horton seems to have a good standing with the BBB. Apparently everyone is complaining on sites like this (which is good) but not to the BBB. I think it is important to do both.

We contracted to have a home built in Far North, Fort Worth in December of 2009. The community is lovely which brought us to the builder. The lots are tiered and we were concerned about drainage from the beginning. Like many others posting, we were told over and over again to wait for the final grade. Two weeks prior to closing, we were told that we had our final grade and upon inspection, it didn't look graded at all to us. When we mentioned this to the construction foreman, we were told that this was it, period. We decided to hire a structural engineer for $400 and get an educated opinion. Just as we thought, 5 to 7 years down the road, we would probably be looking at up to $30,000 worth of foundation damage. After a week of rather abusive calls to and from corporate, we finally told them that we weren't going to close, period.

D.R. Horton has over $2,500 of earnest money from us that I doubt very much if we will ever see but I feel that we got out cheap over the long run. I strongly urge you to hire home inspectors or structural engineers if you have any nagging feelings that things just aren't right prior to closing. Also file a complaint with your local Better Business Bureau.

The warranty person didn't walk through the entire house with us. Many things were just said, 'it happens over time, nothing we can do about it'. They have bad customer service and they don't want to assume the responsibility of fixing what the problem really is. They just keep putting it off and giving tons of excuses.

Do not purchase a house from these people! Electricity installed improperly, that would eventually cause a fire. Windows and doors not installed properly, thus leaving air gaps where there shouldn't be. I hate this house and these people should not be in business! I could go on and on, but I'll stop now. I want to leave this house! The bills are higher than they should be. Repairs being done on the house are by me, that shouldn't have to be. Extra $ being spent that shouldn't have to be. It caused me emotional problems because I'm [upset]. My fiance was duped into purchasing a 'good' house when it's [bad]. I built buildings for over 15 years in the military and if I even thought of doing this kind of work. I would have gotten [in serious trouble].

They sent someone to come in and look at them right away and I was told by this person that most likely the painters had dripped paint and used some type of solvent to clean it with causing the rug to fade over time. I waited to hear from the DR Horton contact person and when I finally did I was told in an email by him that it would not be repaired because there was no proof that is what happened and that I didn't cause it myself. As a single mom I was so proud I was able to get into a new construction home. So now I have a nice house with carpets that look like **.

We have a water leak in the front bay window that has caused mold looking damage and sheetrock peeling. I was informed by others that D.R. Horton did not install the roofing correct, causing water to leak in my home when it rains. I do not feel the insurance that is supposed to cover the home for 10 years is valid. We have serious cracks in the foundation of our two-story home, doors will not close, cracks all over our walls and D.R. Horton is saying that it is normal.

Many people equals many cars all parked out on the curb, like a shopping mall parking lot. Most of these deadbeats don't understand the concept of being a homeowner, so no one takes care of their yards and their bored children enjoy using spray-paint on people's homes and walls. Sounds like a dream: foreclosures, graffiti, and lots of lousy looking yards.When we bought our house from DR Horton we had to sign lots of disclosures at the closing table. Such clauses as this would be our primary residence and that we had to live here for at least a year before our house could be rented. How ironic that we are surrounded by investment homes, just 50% of our subdivision! And now many of them are going into foreclosure.

Rest assured my property value has only declined by 25% and continues to slide. We can't comp our home out to its original listing price because of all the short sales and foreclosures. So if your idea of great neighborhood is a place where 50% of your neighbors are deadbeat renters, go for it! My quality of life has really improved since I purchased this DR Horton home. Another great perk is that I have negative equity in my home. Now, now, I know what you're thinking, it's the economy. Sure we can consider that, but the bottom line is DR Horton deceived us, leading us to believe we would be living in a residential neighborhood surrounded by homeowners such as ourselves. And yet we wound up in a rental complex. I'll break it to those of you who are considering the allure of a brand new home from DR Horton with the tax incentives, beware here is your alert!

I am very unsatisfied with the cheesy construction of the home and would not recommend it to anyone! We have had so many issues and lost time off of work to deal with problems like these. Then they wanted us to sign a waiver that they would no longer be held accountable once this is fixed. We have suffered loss of work hours, sleepless nights, stress related to them not returning calls and the fact that the warranty is almost up

I was informed that the warranty didn't cover the sub-standard installation. I then paid $150 to have the two shelves reinstalled. Three months later, the shelve supports collapsed. To summarize, the original installation was inadequate and their materials were shoddy. This will no doubt cost me hundreds of dollars to correct. D.R. Horton is much like a military recruiter. Once they get you to sign on the dotted line, you're on your own. Honor, reputation and integrity are not in their mission statement.

We confronted DR Horton on May 4, 2009 with our concerns and were told that was normal to have some cracking in the slab. We were also told that the 10-year warranty

I requested this be documented in the files and additionally requested in the warranty for this particular situation. I received a call and was told that DR Horton could not do that. So we told them we could not accept the liability of the problem that could arise in the future. And my decision not to accept the property and request a refund of my deposits, we have not got it. They have sold the house.

I feel sorry for the one who bought it. In a few years, they are going to have problems. They will not call you back.

We are still trying to get our refund of $1,175.00. We are not asking for the money we paid for some upgrades, just our deposit. They do bad work, and they are not honest. They are getting rich and do not care about the people. I have pictures of the cracks. I feel sorry for you if you have had house built my DR Horton.

When they came out the first time it leaked, the roofers got mud and dirt all over my top deck and my second floor porch. The wall above my bathroom window has cracked and the calking around the window jam is cracking from the moisture. Part of the problem is the gutters which are not completely flush with the roof and leak behind them. This has never been fixed even though the roofers have supposedly been out to fix it.

At first I would ask them to repair and/or repaint something, and they would send in workers that tore up something else while they were fixing what you called them for. It has been horrible. Some of my neighbors have had even worse problems than I had. DR Horton dumped this project leaving the developer holding the bag. So far I have not had to spend anything except for time away from work. The leaks I've had are potentially expensive occurrences and I suspect. I feel totally ripped me off.

A few weeks went by and I questioned again that I was not happy and hoped this would be solved. I was again told this is not the final grade. My gut said, “Back out, you're about to get screwed. But once again the house itself was great, the sales staff was great so I plugged on. I did the walkthrough and was very disappointed at the finished yard and again voiced my displeasure and me and the sales rep agreed DR Horton would level and install my backyard. To me, backyard includes all fenced in property behind the house.

They proceed to place a 10” x 20” foot grass strip in the center and mulch everywhere else. I once again voiced my displeasure and was told, “Sorry, nothing we can do.” So now I am stuck with a 4-foot backyard fence and 3/4 of my yard is mulch! I would highly recommend staying away from DR Horton because it is very clear to me that they only care about their bottom line and not the customers. I even have written in my closing documents that the backyard would be installed. So much for contracts.

My daughter's home is a few months younger than mine and she is having some of the same problems. I have heard this same story from so many owners of D.R. Horton homes. What can we do outside to fight them on the 10-year warranty or filing a class action lawsuit?

This gave me unnecessary cost to repair ceilings and mortar.