D.R. Horton Homes Reviews

Before we left, we asked for some of the studs and the sheets of plywood to be replaced and the DR Horton representative agreed to do it before proceeding with the house wrap and moving forward with roofing and drywall. On 5/14/18, I sent an email to the superintendent asking about the issues noted during our first walk. He responded on 5/18/18, during his weekly recap, that the issues will be taken care of by the following Monday. On 5/25/18, I stopped by the house and asked the superintendent if the issues noted during our first walk were taken care off, which he responded in the affirmative. He then led us into the house and to our surprise the plywood sheets weren’t replaced but patched over it and the studs were just re-enforced. At that time, I expressed my displeasure regarding the lack of follow up and transparency.

On 6/1/18, I received communication that the items were replaced and that I could come over and walk the house one more time. While the issues were in fact fixed, we were treated very poorly by the DR Horton Representative, questioning as to why we wanted those items replaced and how it was a wasted of time. As you can imagine, I was not very happy with the situation and didn’t appreciate the way my wife and I were talk to. At that time, once again we were ready to walk out and cancel the contract but was promised that everything was going to be taken care of going forward.

After not receiving any updates for about 14 days, we made another appointment to walk the house and agreed with a representative of DR Horton to do it on 6/21/18. During this walk, we noticed some issues but we were told that they will take care of those during their punch walk. Based on my previous experience, we weren’t too confident about getting a positive resolution. As a matter of fact, the last update we received on the house was on 6/16/18, even though we were told that weekly updates will be sent to us. At that time, we informed DR Horton our desire to cancel the contract due to their inability to take care of the issues in a timely manner and the poor quality and workmanship of the house. Of course, now they want to keep our deposit even though they fail to delivered a quality product.

To be honest I wish I bought an older home; Quality would be way better and I would know what I was getting into. Not the case with this new home we purchased. We expected to move in and go on with life. Today is the 25th and we have yet to move in. It is issue after issue. I would NOT recommend DR Horton in the Savannah, Georgia area. This is very unfortunate because in Texas (we previously lived there) the homes were the best in the area. If you think buying a new home will alleviate any issues, wrong! Opt for an older house that has been built with pride!

As a new homeowner, reading CCR, this does NOT say what the HOA is wanting it to say. I quote "All rear yard walls shall be enclosed with a masonry wall, or a combination of masonry and square steel tubing, and shall conform to the Design Review Guidelines and Rules. All other fencing and screen walls shall be constructed according to the Design Review Guidelines. All Screen Walls and Fencing shall require approval by the Committee." In good faith we purchased our home within our budget. IF a wall was required within the 'year' that Bruce and the HOA continues to quote, we would NOT have purchased this home as an additional $15,000-30,000 is not within our current expenditures. We plan for a wall in approximately 5-10 years.

I know this is a repeat, but the HOA is very vocal at this time. We also have a VA loan, a major monetary, forced improvement might not be in alignment with our loan. We are hearing many second hand reports and we would like to hear directly from someone in authority. We are pursuing DR Horton for 1st hand information. Another homeowner has have a phone call from DR Horton, but not 5 others (ourselves included) have not.

The big day came and we moved in. Now a year later water spot on the ceiling of garage. Thought the roof was leaking. After 2 months and threatening to get a lawyer a representative from the roofing company comes out. And to my surprise tells me that the dormer over my front door the sides were never finished no mud or stucco or paint on the sides. How this ever got passed by the inspectors behooves me. The representative from DR Horton came out finally and stated that he has seen this before on this model of house (REALLY SEEN BEFORE). Also the concrete in the garage floor only has one saw cut down the center nothing across so no the concrete is cracking also the front part of the driveway and the patio good only knows what is below the tile and carpet in the house for only being a year old what the heck in 5 years am I going to be driving on a gravel driveway hope not.

The representative stated to me that get this "DR Horton is still alive and that he is changing his way and becoming more customer friendly." Once again I say (REALLY) should have always been that way since we are paying a lot of money for WHAT I thought a home. Maybe they should hire better skilled people to build their homes and use better products. I went there hurricane Irma and once again only God know how much water went into the house. My lawyer said give them a chance to fix the situation and you better believe that I am going to watch every move that they do and anything that I think is not kosher I am going to pull the cord and call the lawyer up.

Beside all the things that we were told about this community like a gated community (BS) a true gated community would have a wall or at least a fence around the whole property not just a gate in the front that doesn't even work and supposedly cost around $52,000. Boy someone got took to the cleaners on that one. Til I see some major fixes I am finished for now and I hope that they keep their promise to me on this or it will not be pretty 'cause I probably should have listened to my spouse from the beginning and told them the shove this house someone a year ago.

We were originally told this home would be completed in July/August. This was their plan as they have 3 boys who will be starting school here next month. We were then told only to rent for a few months as the home would be completed in the Fall. Luckily, they signed a 6-month lease but this property has now sold and they are under time constraints, yet again. We are now being told that the home will be completed by Christmas.

We were made aware this morning, after calls and emails, that the Town of Mount Pleasant requested additional information and engineer drawings on the drainage around the trees, cannot understand why these drawings previously submitted were not done by an engineer? This is not the first house built in this neighborhood but maybe the 300th, so there should not be surprises.

What is the status on this? We need some firm dates on the start of construction and completion. We continue to get the "run around" and no answers. We remain excited about the home and neighborhood but we need to figure out if/when the home will be completed. Do we need to change our plans and look at other neighborhoods or homes? Please provide some answers, updates and timing at your earliest convenience.

Three years later, we outgrew the house. We had a buyer and some issues came up with the inspection. I called DR Horton and was put in touch with Brian and Micheal. They again came out that next day. DR Horton really cared that an issue came up on the inspection report and made it right! When I would call either one of them they answered or got back to me that same day. They kept me in the loop and saved me from losing my sale. Defects do happen in construction, but DR Horton didn’t run from them or try and weasel their way out of it. They were true to their word and made it right.

Now my home is less than 3 years old and the roof is leaking. It hardly ever rains in SA so it isn't easy to figure out you have a cheaply made roof. There appears to be no damage, it is just leaking due to bad work. But DR Horton says the shingles have a 25 yr warranty, unfortunately the roof only had 1 year + 1 extra year of repairs only (will not cover the cost of damages). So they refuse to even send someone to look at the roof and determine for sure it isn't covered under warranty. They don't care that the house is still so new that this looks bad on them. No one should have roof leaks on a home less than 3 years old. It only took 3 years to determine you all did a terrible building job because it hardly ever rains here! I do NOT recommend DR Horton Homes. Apparently they build cheap and do not care to help you when it falls apart. They won't even come look to ensure it isn't a warranty covered issue, let alone fix their poor craftsmanship.

I bought a house in July 2017 by putting down 3% with an expectation that the home will be ready by Feb/March 2018. Due to several reasons the Closing has been postpone & now it's August 2018. I have been co-operative during the entire postponing process but recently I learned in the month of June that there is major change to the elevation of my unit primarily the balcony. This change affects aesthetics, look, wind, air, basically everything. As home buyers me & my wife kept asking the Sales team if there were any change to the floor plan or elevation since last June but every time they came back saying there were no changes. Now when we confronted them we found that how unorganized they have been in terms of sharing information & doing the job with diligence. Below are the reasons & comments from the Sales team over this entire process.

Sales team didn’t know that the changes to elevation are coming because the back office didn’t inform them until June. But we kept asking them from our side if there were any changes, they should have done their due diligence in finding this. But obviously they failed to do this. They shared 3 different elevations plans & every time we prove them that it was incorrect they would come back saying elevation plans are for illustration purposes only.

There was a change in floor plan but Sales team kept saying this is not a floor plan change. I think they should educate themselves in what is part of a floor plan given they are in this line of work. Whenever they didn’t have any answers they would hide behind the paperwork saying as per contract Builder is not responsible for informing buyers about changes. To my surprise the builder is responsible for sharing changes in a timely manner but the sales team says they are not. We received this information after neatly 8 months.

Sales justifies 3 different incorrect elevation plans to following reasons: Copying incorrect background. Not having modified the version or sharing older version. These are for illustration purposes only. Sales team keeps telling us that other buyers had to issue with the change but they wont provide any proof to support that. In a way showing favoritism to others because they won't speak up. By the documents that I have received it clearly shows that the elevation plans were modified in November 2017 but they didn’t tell us until June 2018. In a way failing to share information.

Sales team kept saying there have been numerous changes on this property but failed to keep a check on this & inform buyers in a timely manner. In a way keeping us in dark so we don’t back out of our purchase & then informing us at the 11th hour so either we will back out or will accept changes without any accountability. Obviously now they will profit in either case because if I back out they can sell the house at higher price.

Overall the message from Sales team has been that they don’t care about the home buyers. We were often told to back off from the purchase since we don’t like the change to elevation but they never held accountability for not doing their due diligence in this matter. We have exchanged several emails within the last 6 weeks & I can provide those as reference showing how Sales team goes around the bush by not answering specific questions. They are very arrogant & don’t want to hold any responsibility for their mistakes.

My questions to DR Horton is very basic. WHY ME? WHY are you punishing me for your mistakes? Is there no accountability & is a good customer service to not inform the buyers of the changes. Being an individual I don’t have resources to fight a corporation but I will do everything in my power to spread awareness on this overall process to as many people as possible, so nobody else experiences what I have! I am sending this out to as many people as possible that I will find contacts for at DR Horton hoping someone is genuine enough to do right by us. But honestly I don’t have any hopes.

But closing cost interest rate this lender changed my mind. Around May 10th I go see DR Horton sale agent. I told him I can't go this lender. I like cancel this deal but I like make another offer exactly same model same circle but this house no upgrade. This house asking price that time around 587000.00, they accept my offer 582000.00 late June, 3 days before I closing this no upgrade house. First house with ruby upgrade they try to sell to me 637500.00 bring this house price 594500.00, right away I talk DR Horton agent. I told him what is going here. "If you bring price down, why I buying this house." I don't want buy house 10 days later you sell upgrade same house 500000.00. Agent told me 594k bottom price, don't go any lower. Anyway I closed my house June 30th. Around early July 6 or 7 days later after closed my house. Same model same circle 2 block my house exactly same house but this house 53.0k upgrade they bring price down $529,990.00.

This house listed 3 month early 660k, I try buy 637.5k but builder prefer lender scare me. 3 days before I closing my house DR Horton agent assure me 594k bottom price this house. When I see 529k this house price go talk agent. I say, "You told me 594k bottom price this 53k upgrade house you selling 529k. Why I pay you 582k no upgrade house. You steal from me over 70k. Your prefer lender appraisal this house 2 month ago over 640k. Vegas housing market not crash. Why I lose my house value 7 days later 80k? This not fair." They answer to me, "life is not fair." I contact company headquarter. No respond. Going lawyer get my money this thief. My book Vegas DR Horton run by crook. You don't lose your house value 7 days later 80k. If you buying house DR Horton house Vegas be careful there. Land of unfair pricing practice predator home builder Vegas.

Problem #4. Kitchen cabinets were chipped and damaged. The foreman brought nothing but a sharpie to make repairs. Problem #5. When pouring the foundation the measurements were off and left a 4" hole in the front of the house near the garage door. Had to install a patch but I had to point it out. Where is the supervision on any of this. Problem #6. Nearly every door frame is damaged because it was hit with a hammer or chipped in some way. Instead of making proper repair, the frames were just painted over. I wrote the customer service line and they ignored me, so don't bother with that route. Just stay away from DR Horton.

The biggest problem I have is that electric gas top stove that they wouldn’t allow me to change to gas. I’m from up North so I’m used to using gas. Gas is actually cheaper to the homeowner in the long run. This electric stove has been such a thorn in my side that I had three different companies out to look at installing a gas line to my stove, and do you know what they told me??? In order to do so they would have to take off half of the ceiling drywall because of the way the house was built. What!?? I’m so upset with this news. This stove has given me so many burns on my body, because every time you cook on it, the food in the pan pops out. When you boil water on low, the water pops all over the place.

Now let’s talk about DR HORTON telling me that they don’t warranty stairs. My stairs sound like my house was built in the 60’s, NOT 2016. Even the little things that were put in my house, was done so sloppy. ALL the toilet tissue holders are crooked. ALL the baseboard trim has additional material added to where it’s not seamless. Bulky and VERY noticeable. Some of the blind holders were put up crooked, and all the doors are unaligned. When I put in a warranty request for the doors, they gave me the runaround as they did with various other issues I had within that first year. Those are little things that was rushed, and sloppily done.

I should have known better when they wouldn’t let me make changes that was obviously very easy to do. My daughter was supposed to move in with me and I needed to be in a home before school opened. Unfortunately my daughter had to have two surgeries and she was not able to move with me. Unfortunately for me I didn’t know about this until it was too late to back out of my contract. I was even willing to forfeit my EMD deposit. Save yourself the hurt, uneasiness, disappointments, and buyers remorse and find another builder. You will be very disappointed in DR Horton and their customer service.

Then, another inspector came and said it was the window, they sealed. Since it kept leaking, they sent another person to check the plumbing. He changed the faucet. After a couple of months, I noticed the cabinet was wet again. Contacted them again. They sent somebody on Dec 2016 and he said I was going to receive a report from the inspection as courtesy because warranty was expired. Never got the report. I called and he basically told me to fix it myself. I emailed them but since warranty was expired already they didn't do anything. Yesterday a friend came and saw the leak and the ruined cabinet. Why do I have to keep paying for repairs when it was something first repaired under the warranty? They sent around 3 or more technicians and none of them were able to find the problem. They were guessing. My cabinet is ruined and I have to constantly put towels. Not fair for a 200k home.

Fast forward 7 months. My wife and I drive 700 miles for the initial move in, the house was horrible, there were nails sticking out of the railings (I have pictures), there were holes in the walls (I have pictures), we turned the AC unit on and two gallons of water leaked from the second floor vent to the first floor ruining the floor. Moving forward, they did not clean the house prior to closing, the upstairs balcony was said to be pressure washed. I even bet the contract supervisor 1 million dollars that it wasn't as he insisted it was (he was wrong). He then blamed the painting crew for the mess. The best part was we walked through the front entry way and I noticed there was something off. The opening to the main room was crooked.

I called the contractor supervisor who brought the framing guy. The framer said it was not the frame and then something wonderful happened. The supervisor looked me in the face and said, “Well it’s only 3/4 of an inch off, in a 3500 sq foot house. If that's all that is off then I think you are fine”. This was the Contractor Supervisor for DR HORTON who said this to me. He then said that if you hang something on the wall then split the difference so you don't notice it! I gave this a day, mulled over what he said and then called him back to lay into him. I am sorry but if I am paying 400k for a house the damn entry ways better be ** straight!!! The entry way to the butler pantry is also crooked. The master bathroom was not completed upon move in either. There are seams in the ceiling that are visible throughout the master and first floor.

This was on our second trip down. We had our entire family there including 4 kids, my niece was running up the stairs and a nail was sticking out of the carpet, it went through her big toe and we had to go to an Urgent Care center to get a tetanus shot! I then found about 20 more nails or staples in the carpet of the stairs. They came to fix it right away and I still found more afterwards. On this trip the Supervisor who said he never had access to the house waited till the last day of our stay to get the painter back to the house. He had access for 8 days but turns his phone off on nights and weekends so we can't get in touch.

This was the one bright side of DR HORTON in West Lake, the company they use for painting is very responsive and was excellent, so good they are basically repainting my whole outside and inside again. The Supervisor has less than 2 years experience in the contracting world, I have to argue with him to get things done. I get excuse after excuse. The only thing I can recommend is to get the name of the painting company that they use because they are excellent. The list goes on, I found approximately 98 things wrong with the house, I made a list and have pictures. So far 15 things have been fixed and we 5 weeks past close. The best part was I got the excuse from the Supervisor that he didn't have access to the house so he couldn't fix anything.

One day as they were building the house across the street I watched as several men were working on the house and then a car full of 5 women got out. They walked over to the house and began working on it, it turns out the men working on the house called their wives to help with caulking, one of them also go on the make shift scaffolding to help secure some Hardy Board. I would not recommend this builder in a large community setting, they only want to finish the house and move on without looking back. The customer is not first, and satisfaction takes a backseat to poor quality craftsman ship and inexperienced workmanship

I immediately turned the unit completely off and called the service company listed in my owners documentation. I was fortunate to be able to schedule a technician to come out last night. He performed multiple checks and easily cleared a clog in the A/C condensation line that was causing the water to leak into the drip pan. There was an AquaGuard condensation overflow switch already installed on the drip pan when I bought the house, which should have triggered and cut everything off before it overflowed and caused all the damage.

I asked the technician to look and try to determine if the overflow switch was good, and if so why it did not activate. The technician was able to verify the switch was good, but was not wired correctly and therefore did not cut the unit off so it continued to run and cause the water overflow and flooding. Currently, I have had to pay for the repair costs to the HVAC from last night out of pocket. I've tried to open a warranty request and got a one line response from customer service/warranty coordinator saying my house was no longer covered under warranty, and that I would have to contact the manufacturer on any parts after the first year.

Evidently, something got lost in translation because I went into greater detail in the request than I have here, stating that it was not a part that needed to be replaced, but that the problem was caused by extremely poor workmanship, not testing the cutoff sensor during construction or this would have been caught obviously, and just the fact that the one thing that is supposed to prevent flooding was wired incorrectly to begin with! Even after responding and trying to explain this again, I got a one line response that basically sounded like "I don't care, you are not covered." I now have significant hardwood floor, baseboard, wall, and possibly slab damage and do not know if I have many options left except to contact an attorney. I have family members and friends who have all had similar experiences with DR Horton, and would never recommend them to anyone I know and respect.

They told me that "better buyers" refers to mortgage qualification status but my qualification status was approved and it was the sales rep that refused to contract with me based on personal preference. I never received a response from them after that. I have since moved to the area and viewed their homes personally out of curiosity. Aside from being discriminatory, I warn you against the homes because of the poor workmanship and "cheap" quality and appearance. Just save yourself the time and hassle and avoid!

Original Review: I am relocating to Tampa, FL and was interested in a new construction. I had a prequalification letter, but the buyer would not write a contract unless I passed their lender's prequalification. They denied me because I'm military and would not be able to provide proof of a civilian income within the 15-30 day window that they mandated from closing, even though I explained I would have a steady military income for 2 months. They stated they had "better buyers" despite my credit score of almost 800, zero late payments, and only one loan (school). If you are military/veteran, I highly recommend avoiding this contractor.

What I found out was surprising & shocking - the only thing there was the concrete slab - that's it. I reached out to DR Horton Corporate customer service and they in turn reached out to Area Sales manager (Atlanta - West Division) - I was informed by the sales manager that it would take another 2 months (the end of July) to complete the construction - the customer experience in terms of real-time construction update would be improved. Since the corporate escalation, the ball started rolling - framing, window installation, wiring was done - good progress was made until 6/5. Then once again, comes the stagnation period, and the lack of transparency around drywall & cabinet install date.

After repeated inquiries, I was finally provided a date of 7/11 as the cabinet install date - with the 45-day rule, it would put the construction closing date to the end of August. Given the above account, it does not say much about a builder that takes 7-8 months to build a single home of 2800 sq ft with the missing deadlines along the way and forces the buyer to constantly change his/her personal planning. If I had been given a remote hint of the experience that I have been forced to experience, I would have thought twice about the singing the contract, pay the earnest money, pay for the design deposit and invest my time and effort over the course of last 6 months. The builder agents seem to be more interested in making the next sell than actually managing the existing signed contracts. It has been a frustrating experience for me throughout the process.

As an outside observant, to me, some heads should be rolling at the corporate and at the local level (both Corporate CS and local management team had been made aware of the above account) and some concrete changes should be made at the local level in order to eliminate complete disregards for deadlines and thus creating a sense of deception, dishonesty and overall poor customer experience for the buyer.

Original Review: I started to look for reviews to see if anyone was having similar problems and now I am terrified. We will put our home that is 7 months old on the market. I just wished I had researched it prior to buying. The workmanship was poor. The cabinets and carpet are as cheap as they come. The ceramic tile in our master bath is already cracking. The concrete is already cracking majorly and I won’t even mention the poor concrete workmanship. The bottom of the driveway is completely crumbled. And the worst thing is the drainway in between my house and my neighbors was not done properly. Every time it rains or one of us waters our grass we have a river that stands there for days. It is like a swamp in my side yard and the smell and mosquitos are terrible as a result.

They were initially prompt in responding to repairs but then the people sent out to do the work would not show up. We have been working with them about 2 weeks now on the drainage issue and Devin has stopped responding to our calls. Our brand new 5k privacy fence is already molding at the bottom from standing in water all of the time. (It is summertime in SC...this SHOULD NOT be occurring.) As I have read the reviews I see DR Horton's standard reply is “please contact our office so we can assist you”. However that must not help because the reviews range from recent to years ago so they obviously are not working on improving their 1 star rating.

However, some did and the storm drains are now blocked. Again, make a promise they don't plan to honor. Their sod trucks dumped sod on a "common area" grass/sidewalk. There are ten sprinkler heads in that piece of dirt (that needs to be sodded and they haven't) and eight of those heads are broken because they've been driven over and dumped on countless times. Their site supervisor promised to fix busted curbs in front of owners homes and again, nothing has been done. Broken sidewalks are not fixed and mulch was placed in an area leading to a fishing pier which makes it inaccessible to folks with mobility issues.

Sadly, even though our HOA attorney contacted them via letter back in January, they only respond (when and if they do) via telephone, so there is no written record of the empty promises they made to us. Heck, they haven't even taken down the "Express Homes for Sale" sign at the entrance to our property and folks come in looking for the model home...there are no homes left for sale here. And speaking of sales, the pitch some of the owners were given was a downright lie. Horton should abide by an HOA's covenant and its rules when selling homes so they don't make promises that the HOA can't honor as they are against the rules. I am the President of the BOD for Fishermans Cove of SE Volusia County, HOA, Inc. and my team and I are frustrated beyond our limit. I suppose the next step is to let the attorney start filing a suit against D. R. Horton for these items they need to repair.

My A/C unit stopped working the very first week in the house. Although it was finally repaired, the story and inconvenience in having it repaired is too long to write here. There are several places on walls where sheet rock repairs are extremely obvious. The repair looks nearly as bad as original damage. And I have also noticed that the floor in one of my bathrooms has about 3/4 of an inch slope to it. Those are just some of the problems that I have found with the house. I have filled put in two warranty request through their website and both have gone unanswered. I also have called the building supervisor and selling agent. Neither have returned my calls or text. This company is horrible! And the people who work for them are crooks!

What a potential Horton home purchaser must keep in mind is that these homes go up like lightning. They are contractor grade homes. Not premium homes. You get what you pay for. Horton handles the purchase, the financing and the insurance or the buyer can do it. From what I can see is the business model here is to put families into new, reasonably priced homes. Communities are built and relationships are made. I'm OK with that.

They don’t have enough workers to complete the job, and they keep blaming the delays on the rain. I’m getting very nervous, and hope that they don’t throw it together at the last minute, just to meet closing date. Did I mention that the fixtures are the ugliest, cheapest, worse looking ever? I asked about it, and my salesman response was: "People are going to change them anyway, so we just put the cheapest ones up." Mind you I’m paying over $290,000. Reading all of these negative comments, I just want to call it quits???

Today we wake up, and it is showing 75 degrees in our home! We have been told that our unit was improperly installed or this puncture happened during the installation process, and they just stuck something inside to plug it up with. This unit is losing coolant, and I guess we're stuck! With more money out of pocket today! I am very disappointed as my husband is a disabled Veteran. We're not the only family in our subdivision having buyers remorse! Please be advised that DR Horton Homes are not built with the quality products they tell everyone.

I did everything that was requested of me even working on the things that the underwriter kept requesting more than one time. Why was the loan approval process put off till the last 3 weeks? Why didn’t anyone know that the VA policy changed, isn’t that your responsibility to know these things. Due to the incompetency of the D.R. Horton staff, I am expecting a full refund of my earnest money and the extra that we paid to the design center, total $4,300.00. I am not breaking this contact, I am ready to close on Friday, if the VA will not approve my loan that is circumstances out of my control, however if the people working towards obtaining my loan would have done their job in a timely, professional manner we would not be in this situation.

Upon examination of the issue the following day, they discovered their plumber did shoddy work and clogged the line with concrete. The flooding of raw sewage into the home caused my lower level to be unlivable as all the hardwood floors had to be ripped up and the entire level was covered with industrial fans running around the clock. They also had to cut out an inch of the drywall that was contaminated with sewage water. In the process a lot of my personal items were damaged and I was not compensated. Also while fixing the damage, an entire box of my son's Xbox games strangely disappeared. Attempting to contact the Conyers office and speaking to Sheila ** regarding 9 month warranty repairs, I got the runaround, no one returned my calls. When they DID answer, I was lied. She scheduled several appointments but no one never showed up.

When Richard ** finally showed up to do the warranty work, he never completed the work. I have called the office, written emails, called the BBB, sent certified letters to the Conyers office and to the Corporate headquarters in TX. No one responded. These people don't scare easily and they will NOT answer your requests. I still have unfinished warranty work to be done. I am a single mother who worked VERY hard to purchase this home and I wanted a new home hoping to avoid these types of issues. I guess the only thing left to do is sue for breach of contract.

PS. Their warranty website... What a joke. Notice there is not a customer profile option where you can log in to have a copy or record of ALL of those requests you will have to submit. That's all by design. Use your phone to snapshot your paper trail or print it before you submit it. We all work hard to provide for our families. Do NOT be mislead by this horrific company. Yes, the floor plans are beautiful. It's all a facade. Hiding behind the facade is the dirty ugly truth. The houses are pure trash. I would not recommend this company. Spend your money elsewhere.

Random waves of notices and "rule" enforcement will sweep through, despite owners and residents having cleared the behaviors and "violations" with the HOA previously. We have three adults in our home, each with their own car. Despite parking two cars in our garage, they are now threatening to tow our third car because it is parked in "guest" parking, despite it not being label as such, having parked there for over a year, and having no options for a permit. Their solution is to have residents park more than a quarter mile away or risk being towed without warning. DR Horton has made zero effort to make us or our landlord feel like part of this community. I will never purchase a home from them and I will encourage others to avoid them whenever the opportunity presents itself.

The leak was coming from an attic vent which was not properly installed. So this roofer was up on the roof for 20 minutes and claimed that he fixed it. He actually placed shingles over the air vent which closed it. Now there is no air circulating in that portion of the attic. This is not the proper way to fix an attic vent. (I hired my owner roofer to inspected the roof and he confirmed this was a "patch" job and he found several other roof issues). DR Horton then sent over a restoration company to remove the drywall and dry out the walls and ceiling and remove the mold.

DR Horton then denied my claim to restore the drywall, paint the room and relay the carpet stating that "This leak was not new due to the amount of damage and that a simple leak, escalated to a more severe leak due to you just letting it go." My response was swift and to the point. How dare DR Horton claim that I would just let a serious issue as a roof leak and water "just go." My grandson sleeps in this room and to make an assumption that I would endanger the health of my grandson by allowing him to sleep in this room is a reprehensible. SHAME ON YOU DR Horton for making a blanket statement such as this. DR Horton should be held responsible for fixing the fixed properly and completed the interior of the drywall, carpet and paint. I WILL NEVER BUY ANOTHER HOME CONSTRUCTED BY DR HORTON. I have hired an Attorney and they state I have a very good case for a lawsuit into the thousands if DR Horton does not take care of this issue.

So there was an area that wasn't getting any irrigation, screen in lanai ripped, tile in pool deck cracked, all doors to kitchen/bathroom cabinets replaced because they were all different sizes and when handlebars installed they warped the wood which took about 3 months to get replaced... I can keep going. When we decided to buy the house, our only condition was we had to have a pool. However, there was a large tree in an empty lot behind the house that leaned into my property and wouldn't allow a cage to be installed. DR Horton Homes stated they would remove it if we bought the property. Fast forward 10 months later, DR Horton Homes builds a house behind my house, and guess what? They planted a tree in the SAME EXACT spot as the old one! So now I have a giant sycamore tree whose branches will grow into my property and will be MY responsibility to trim and clean all the leaves.

The tree is already dying because it's lying above the roots of the old tree. Eventually this tree will cause issues to my screen cage during storms, roots may affect my fence/property, and not to mention shade my entire pool area! I contacted the subcontractors who were planting the tree and asking them if they can move it a few feet away, they were nothing but rude and condescending. I called the superintendent of the project, he still has not followed up with me and states he will once he has an "answer" which was 2 weeks ago. I called his supervisor and he didn't even respond to my email or text. What is it to them to move the tree a few feet away or to another spot in the house considering they knew the major issue we already had in the past??

This is how they are with everything. You buy the house and they wipe their hands. They had to fire the first 2 superintendents assigned to me because they kept lying and procrastinating. They also verbally attacked me when I wrote an honest review on their DR Horton Homes' survey. They would even come inside my property unannounced! EVERYTHING is a major hassle with them. Everything is a fight. BEWARE!!! Don't fall for their "warranty promise". It is a major pain and you have to beg them to PLEASE fix whatever you need and you have to be the one to follow up constantly. Not once has something gone smoothly.

Original Review: May 21, 2018

We are Extremely Disappointed and very angry that D.R. HORTON has not acted upon our several requests to have our defective ABC double pane windows fixed. The toxic mold growing inside of the admittedly defective double pane windows is now making my 10 year old daughter extremely ill. She has had to go to several Drs and now diagnosed with active mold allergy and complications at only 10 years old since moving into our DR Horton home. This all started right after we moved into our “DREAM” DR HORTON Home” last year. At this point we are dealing with a MAJOR health hazard issue that’s now affecting my child’s well being.

I contacted D.R. Horton right after we moved into our home and also the warranty department of D.R. Horton once I noticed the window issue. I was told they would try to get my issue resolved ASAP. They sent out a inspector from D.R. Horton immediately. They also sent out an inspector from ABC Window Company who happens to be the subcontractor of choice for the double pane windows that were installed for our whole D.R. Horton development located in Menifee, CA. The Inspector from ABC Window Company tested all the windows and said this is a Manufacturing Defect and that every one of my 22 Double pane windows are BAD/DEFECTIVE. He said if it were just a few windows that might be expected but for all 22 windows to have the same exact issue would be a manufacturing defect.

I then decided to reach out to my neighbors who are the original homeowners living in the home and inquire about any issues they might have had regarding the double pane windows. They disclosed that all of the ABC double pane windows have a manufacturing defect and they had to have every one of them replaced for the identical reason why mine are all bad. I was informed there was a lawsuit against ABC Window Company within our housing development but the lawsuit never came to fruition. Instead the homeowners were told they could have the windows replaced free of charge as long as they were the original owners of the property.

My neighbors have now had the windows replaced not once but twice by ABC window company due to the same recurring issue of the seals not holding and the gasses leaking out of the double pane windows. Which then allows the moisture to seep in and the mold & bacteria to grow in between the double panes. After ABC Window Company sent the Inspector out to my home who told me all of the windows were bad there has been nothing but silence on their end. I have made several attempts to reach out to ABC Window Company to resolve this issue and to this very day I have received ZERO return calls.

At this point I feel completely mortified at the complete lack of responsibility this HUGE developer and the subcontractor ABC Windows have taken to resolve my issue. My family’s health is at major state here. I feel like I have totally exhausted all of my resources at this point. I’m now trying to get action by going to every single website I know. This was our Family’s Dream home that has now been turned into a horrific nightmare. I am mentally and physically exhausted from the great deal of agony this has caused myself and family. I beg of YOU— PLEASE fix the DEFECTIVE DOUBLE PANE WINDOWS. The MOLD is toxic and will cause lifelong issues. I spent close to $500K for my home and I shouldn’t have to have this daily stress and worry for my family’s health due to windows being DEFECTIVE.

And when I first moved in something wasn't removed from my dryer on the ceiling and I had water running out of it and it almost burned my house down. Concrete is cracked and coming apart. Oh and as for the HOA they expect us to pay their dues and live in a house that's just so badly constructed. Everyone please be really careful when buying a home. Talk to the people who live in the houses and don't do like I did, don't buy a house so close to a spouse passing away.

Updated on 05/25/2018: As a update to all of the problems in my house. They came out and of course it's just all in my head, Was nothing wrong with my backyard and they told me that water is supposed to come into the track of my sliding door and I checked with several companies and that's not supposed to happen, so I guess I will have to replace the while sliding door at my expense, my worry is with all of leaking of water. When it rains it mold but again they say it won't happen. It seems that even if they come out it still dont help. They made me feel so stupid and like I didnt know what was going on in my own house and they made sure they put in their smart remarks too. When they left I got so upset because no one should be made to feel like that.

The company subcontracts unqualified technicians. One of many examples: My house is literally on an angle. When I complained about this, we were forced into believing that this is 'normal' by the PM. Word to the wise: Don't trust a company trying to sell you something. The company does not stand by its own work. The PM actually forced us to run through the inspection walk-through with a time limit, and refused to put down deficiencies we saw. Deficiencies he DID write down he would later mark as completed even though they were not.

Company drags on issues post-purchase until 1 year is up. After 1 year, they refuse to do any service or help. Our shingles, for example, fell off in the THIRD YEAR of living in it, due to 60 mile per hour winds. DR Horton's response? Not their problem. DR Horton is unscrupulous and should not be doing business in Maryland. I'd like to personally take a moment to call out Carolyn ** for being so without moral gumption that she sold me an overpriced piece of crap that I now have to pick up the pieces on fixing at great cost.

We had a leak in the Master Bath shower and it took six different contractors, six different visits to complete the work. We have had at least five visits for taking care of subfloors "stepping" at joints. Another 3-4 visits for clunking/squeaking in the floors (still not fixed). We've had contractors try to "fix" the floors by driving nails into the subfloor THROUGH the carpet. These nails have since started popping out to where you catch your feet on them. When the contractors do take up the carpet to work on these issues, they do a terrible job of re-seaming the carpet. Our entire upstairs is a hodgepodge of carpet seams and looks/feels terrible. I have had to go around and periodically pound the nails back in so we step on them.

We have 2 large cracks in our driveway where the contractors did not gap between the driveway and the house properly, DRH says this is "normal." Our latest issue is a foundation crack from one end of the house to the other. The hardwood floors over the crack have started to separate. Additionally, the bathroom floor on the upstairs level has started to slope. Last measured it was sloped 5/8" over 24". The slope begins directly over the foundation crack indicating the entire house may be sloping. We were told by the neighborhood representative that this is also normal. Many other issues with similar circumstances. Each of these visits requires one of us to take a day off of work because none of the contractors work weekend, or DR is not willing to pay weekend rates??

Either way, DR is clearly no concerned about inconveniencing the home buyer. These issues are not just limited to our home. More than half of our neighbors have experienced similar issues with the same poor response from the builder. Ready to sell after only 1.5 years just to escape the nightmare. The unfortunate part is that we love the area and we love the neighborhood, but we hate the house. Do not buy from this company. You may walk through the model home and see a beautiful house with perfectly straight walls and properly hung light fixtures, but your home will be a different story.

I expressed that we could choose a different builder in a different community and meet what is needed. He basically begged us to stay with DR Horton either in the current neighborhood, The Oaks in Thonotosassa, FL or Walden Woods. He then offered that if we chose the Hayden model, which is more expensive he would lower the price, which we agreed to do so. We went half on the difference between the prices. I was insured by Jeffery that the house would be completed by the time that it needed to be, because the house had a completion date by the end of May and with the two weeks of “fluff” we would be fine by our closing date.

Construction continued as normal and on track until March 5th, when I notified the builder that the second floor of our home was being framed wrong, because there was only one window in the master suite. I was informed by the contractor that I was overreacting because maybe the outer boards weren’t cut yet for the window opening. As of that date the roof had not yet been put on and the problem could have been corrected, but I trusted the builder to make sure things were taken care of. I also returned the next day and same thing. Nothing was changed.

I again brought it up to the contractor and told that everything was fine. I returned March 7th and the roof and trusses were now installed, even though two days later before they were I informed the builder that something was wrong. Finally, on March 9th I returned to the site and was told by the builder that there was an issue and the second floor was in fact framed incorrectly. Finally, I returned on March 16th and the problem was corrected almost two weeks later.

Then additional, on April 5th our house was wrapped with green paper and made ready for window installation. On April 6th, the following day windows were installed. Now, on May 4th, our insulation and sheetrock has been delivered. That is now over a month ago and still nothing, but EXCUSES have been given while we steam closer and closer towards our closing date. I have been at the job site at least every other day and pictures to back up the dates.

Finally, almost three weeks later insulation is delivered and installed a week late past the date given. Then finally May 4th the sheetrock is delivered to the home. Why did it take almost a month twenty-nine (29) days to get sheetrock delivered? Note, also no roofing has also been done at this time, as well because the window being framed put that behind. Sixty-one (61) days since the problem has been taken care of we are still without any drywall (sheetrock) on the walls.

The house across the street the foundation was poured 4 days after ours, is finished outside and sheetrock is already going up. So, the mistake that I informed the contractor about almost a week before it was discovered has now put us sixty-one (61) days behind a house that was at the same stage. So, now at almost 60 sixty days behind you give me excuses of, "Oh well the company changed the roof vents, so we have to wait on those," then two days later tell me, "Oh we are having problems with the window company and we are replacing them," then a day later, "You know our purchasing department orders less sheetrock than is required. It’s not much but only three or four sheets, but we can’t go forward until that is here."

I call **!! House across the street has the same vents we require oh guess what installed, their window is already turned around by the same company you say is slacking but hasn't shown up. Now, I retired military in 06 and started flipping homes and rebuilt my mother’s after it burned. I am not stupid. I also know that the city of Plant City hasn't let you continue because you are over a month submitting a framing inspection.

Now, as I have told you from day one I NEED to close 6/14th and I have been promised TWICE of that date and besides all the ** of building, if you had your ** together then there would be NO setbacks. You would steamroll it all or maybe your company is so out of whit’s they can’t figure out what the rear end is producing beyond what they take in. I will tell you that your VP of sales evidently knows they screwed up because at this point they are 24 hours behind even growing a pair and returning my call from the other day and if we must get frank the call I put in 45 days ago still has NEVER been returned.

Maybe you should look at your reviews and realize you have a problem. Cause I will be honest. I went to your office today in Tampa and was lied to twice that the construction manager was not there, but then after I told the second person what he was wearing and where he walked across the parking lot all of a sudden, he appeared. It is a shame you advertise yourselves as a veteran company but act this way. Now, I have not even mentioned the experience with your finance company because that would even more cloud the experience I have had.

I have since day one informed the staff of the needed closing date and up until yesterday been promised that date. Now, my 72-year-old mother with early on set dementia and Alzheimer’s has already closed on her house by promises of your staff will come to my house no bed and sleep on the floor. She has more pride even in her state to take my own bed I offer her, but to sleep on tile floor because your company has ** us all the way. We signed end of January for a house. Now end of June is “expected” date is end of June.

Of course, when I got to the office yesterday I was asked by the Vice President of Construction, "Well where could I help you?" "Wow!!" Then it was, "I didn't know this house was at this state." I guess they have no idea where their ass compared to their face because you hear one thing from one then another. So I guess as of 6/15th I will pay my landlord more money and my mother will be homeless or on an air mattress as of 6/19 because this company has more miscommunication and errors than anyone I know. Oh and if you ever have the same problem don't waste your time contacting any person in management because I did that as of almost 24 hrs ago and still no text, email or call because I did so each through all avenues and no response.

The tile was placed on sheetrock and not backer board for a wet area, there are places they did not even put sheetrock, they used tiles as backboard to mount another tile, the joints and the sheetrock don't even meet up in some areas of the framing. They used concrete for patching on the walls and then covered it with tile. There is a random sheet of backer board on the wall I am hoping they got out of the bathroom. There is missing sheetrock on the side of the cabinet and the list goes on. If you are purchasing a home from D R Horton I would watch them throughout the whole process and make sure the house is up to City of Austin code. Better yet find another builder!

We have encountered so many more problems since the original post and still have not heard back from DR Horton.

There has been broken sheet rock behind tiles that was in tiled over, more concrete filling where there was damaged sheet rock to begin with but was not replaced and instead patched. The cabinets are not level and as we were putting up tile we had to go in and level the counters. They had just put the tile on and filled in the gaps with grout and caulking. This just shows that even though they had inspectors assigned to properties... we had at least 3 different ones, the work was not being inspected or corrected.

One repair that they have blamed on my wife and I is a burst pipe for our sprinkler backflow valve. There was freezing weather so my wife and I wrapped it up pretty well with insulation material. One of the seals came loose. They told me to uncover it and they were going to come look at it in an hour or two. Well they didn’t come and it got cold and the pipe burst. So now they won’t fix it. Now it is a $500 repair instead of a few bucks to replace the seal. If they weren’t going to come I would have left it covered. We had an inspection done right before our 1 year mark in the house so we could ensure that we had everything possible fixed. One issue was our subfloor upstairs. The repairman found that there was at least one entire section of the subfloor that had 0 screws in it. Great quality here.

In front of our house we have a huge oak tree and about a three foot drop to the sidewalk. DR Horton built a beautiful wall in front. It looked fantastic and was one of the selling points of the house. However it has had to be re-mortared 10 times so far. It cracks almost the same day that they repair it. Then it takes them months to come look at it and by that time half of the bricks are so loose that you can move them with your hands. It turns out all they built was a decorative wall to hold the weight of a large oak tree and my entire front yard. Their new “repair” plan is to tear the wall down and build one without visible mortar. That way I can’t see the cracks.

It wasn’t really the cracks that bothered me so much as it was the bricks coming loose. All they are doing is making it not show cracks but the bricks will still come loose. They should have had a proper retaining wall put in with a footer and rebar reinforcements but in order to “save” money with repairs and essentially pass the buck onto their customers they won’t fix it right.

The final big issue is all of the nail heads on the back of my house have turned black and show through the paint. They came once and washed the house and painted over it. Less than a month later it was back. Now all they are willing to do is wash the house and have said that it is my fault because I have a grill under our patio. However the nail heads are black outside of my patio as well. They said it was mildew and common on the non-sunny side of the house. However it is on sunny sides as well. In addition I have talked to others in the neighborhood and not a single one of them has the same issue. Both the wall and the nails on the back of my house look bad. All DR Horton's repair people have said is that it is standard home maintenance and that they don’t care about my time because these are outside repairs and I don’t need to be there.

Again as a military person I will let that go 1 maybe 2 times before I start being home when they do a bad job. This was just a horribly disrespectful comment from my warranty manager. I have contacted the regional manager and it still doesn’t seem to be getting much done. I have pretty much given up on getting my repairs done properly. Beyond selling my house when I move from here I most likely will not buy a DR Horton home and I will not recommend them to anyone. I cannot trust their quality and their customer service is severely lacking.

Updated on 05/30/2018: I am writing a second review because I cannot edit or add comments to my original. I included it in this response. Customer care contacted the people I have been dealing with in San Antonio. I still have to prompt my warranty people for any sort of response and when they do respond they do not address more than one question. I am pretty sure at this point they are annoyed with me.

I have accepted their current repair plan but not because I agree with it. I have accepted it because I have given up hope of getting anything useful done. They have decided to rebuild the wall but only in a way to hide the fact that it cracks and falls apart. The fact that bricks are loose and can fall over doesn't seem to matter to them. They are just going to redo the wall in a manner that will allow the same issues to reoccur. It is a safety concern and they don't seem to care at all.

I have accepted their offer for the repairs but not because I am satisfied in any way. They still are not addressing the issues properly. I have lost all hope that this will get taken care of in a way that is satisfactory. The wall is being rebuilt but still not in any way to support the weight of the very large Oak tree and the yard. In addition they are not actually painting the back of my house. They are just washing it. The last time they "repaired" they washed the house and painted it and it returned. Now they are doing less. I am not satisfied with their response but I do not know who to contact that is above Mr. **. I am not even confident that if I did contact someone above him that it would get taken care of.

Toilet back up, where it two days of a plumber's time to unclog. Said it was "construction debris." Complained about minor issues and gave up after 1/2 dozen tries. Hung some of the hurricane shutters so I could save a little bit on AC costs while gone for six months. Can't hang them because about 1/8 of the bolts aren't aligned correctly. If one is out of alignment then you can't put the shutters up. Clearly no quality control. Of course, because most people wouldn't discover problems until after the warranty is over. Great time to discover problems when there's a hurricane approaching. One assume that the bolts were aligned properly.

We haven't even closed on our house yet, but now it's practically too late to find a new lender. I am appalled at the treatment this company gives its veterans. Not just veterans, nobody should be scammed like this. Buying a home is supposed to be an exciting time, but I just feel sick to my stomach at being robbed blind. I am living in a fast growing city with a large DR Horton presence. I am looking forward to tomorrow to begin informing the thousands of people at my heavily veteran staffed workplace about the scrupulous practices of this company. Please, please, please do not use this company.

The stairway railing and wood around the stairway was so poorly done, that they had to replace it completely before we closed. Little did we know this was only the tip of the iceberg. The new stairway they replaced it with was even worse. So, we agreed to pay for better wood, and when Jim (same contractor) showed up, it was clear he didn't want to do it and found fault with us asking him if he could stabilize the front post a bit more so that it wouldn't wobble, took the wood and left, saying "I'm just done". We were spellbound. We had to hire our own surveyor to prove we needed a retaining wall on a steep gravel filled slope. They broke our master bath countertop twice before we closed and then the one that was in there was also cracked clear through. So they broke another one trying to replace that. Finally we got to choose another type of material.

The walls were not primed and the paint job was mediocre at best. The line between ceilings and walls was painted in a sloppy way. The corners in the woodwork and baseboard had gaps. The baseboards looked warped, but in fact the walls are not straight. The closet in the guest room was so small, that we couldn't close the doors with clothes hanging on the rail. Their fix was to move the rail back.

Some cupboard doors had to be replaced. The 1/4 round wood trimming the cupboards and kickboards was not stapled in in places and staple holes not filled or filled and not done correctly. They put our garbage disposal in the sink opposite of the dishwasher. They left caulk and drywall and some paint all over the vinyl on the windows. There was paint and caulk on the tiles around the fireplace. We pointed this out to Brian on our walkthrough and he said they would of course take care of it. This wasn't taken care of.

We had painters in at 4 different times to fix these problems and there are still some things that can't be fixed. Also we had places in the drywall that needed repair. That took 3 times to get done. The linoleum in the laundry room has debris and a nail under it... It will be replaced soon. The granite countertops had scores of pits in them. No other granite we had ever seen was like this. Again we were told this was 'standard' and they couldn't do anything about it. The walk in front of our front steps was cracked... Was just replaced this week. We haven't even critically looked at the outside yet... Can't wait to see what we need to have fixed out there. The landscaping was haphazard and poorly done.

There is news reports that show all the horror that you think would never happen to you and yet here we are. What is worse is it is our entire community which is new and they are building. Sadly, whenever potential buyers come along we all strongly encourage them to build with someone else. If you are reading this to decide to build with DR Horton, you are strongly encouraged not to. It has been the biggest mistake we have made.

The inspector also assessed a home 3 doors down from the home I’m attempting to purchase a week prior to coming to my home and the exact same issue was identified. That buyer was able to have the manufacturer come down, assess the roof, and indicate the roof would not be covered under warranty based on how DR Horton installed the roof. The resolution for that home which my inspector indicated and showed me pictures to validate our issues were IDENTICAL was to replace the entire roof. When I asked the superintendent for DR Horton to provide similar resolution I was denied and provided pushback. I was told the roofers would come out and try to “fix” the problem prior to having the manufacturer come and assess the roof to see if it would be covered under warranty. The superintendent indicated the roof issues had been fixed so I paid my inspector AGAIN to come out and reassess.

My inspector provided a report confirming the roofer half fixed some of the shingles towards the front of the roof but found the same exact issue with the overexposed shingles throughout the entire roof. Ridiculous! I paid my money after DR Horton LIED and said the issue was fixed and it was not. Now my inspector is being asked to go back and mark every single shingle that is overexposed which is insane. I am entitled to a new roof that meets manufacturer specifications just like the person 3 door down was given that same right.

My next step is to get with the roof manufacture myself and ask that they investigate all the homes in this neighborhood to ensure the roofs were installed correctly because DR Horton can not be trusted at this point. I’m not sure if because I am a first time home buyer the representatives at DR Horton assume I’m ignorant but this is just unfair treatment. I am so drained from this entire situation I am at the point where I will never do business with this company and make sure I spread the word on every social or complaint outlet possible. Unacceptable!!

Of course, he got back to me after several attempts and said they would not fix damages. We have had several issues with this builder from the beginning from small stuff such as painting job, to major AC unit not working properly and it has been a hassle dealing with them. DR Horton advertises their customer service is a top priority and they are America's top builder, we have not experienced this type of customer service treatment, we have to argue every incident we have experienced and convince them to help, so frustrating!!! This is your home, save yourself headaches and use another builder.

Literally cutting corners over door frames and trying to cover it with putty, not putting rebar in concrete to tie in where the contractor messed up the initial pour, pouring new concrete and it not passing inspection and then telling me that it will just default to the 10 year structural warranty! Let me ask you a question DR Horton Executives, would you accept this craftsmanship and lack of skill at YOUR HOME??? Your reviews on Consumer Affairs speak VOLUMES of the type of business you run. I can promise you that all of my friends and family and everyone I encounter in the housing market will know of my experience and the experience of all 48 of my neighbors! We might be a small neighborhood but I can tell you this, we will raise A LOT of noise!!!

After signing my contract with all the agreements at Frederick, MD, the next day the sales representative called me and wanted me to resign the contract (with new addendums) with decreased price if I do not involve my agent (Very suspicious and skeptical). After disagreeing to that, DR Horton sales agent sent me a new contract with increased price and told me that this is his final offer with/without agent and wanted me to take that offer.

Looks like the sales rep was greedy about the agent commission. I really don't understand how can someone change the prices after signing the contract? Very shady business tactics. After complaining to the corporate DR Horton, a guy from corporate office called and tried to convince me that prices go up. I don't understand if prices go up how can the sales guy offered me less price if I sign without any agent? No use complaining to the DR Horton corporate office.

We I attempted to plead my case to a representative of DR Horton, by email I was told that there was nothing they could do, because the warranty had expired. I once again reached out the a DR representative that is based in the community here I live. She seem to have some compassion and empathy for my situation, but at the same time said there was nothing they could do. She indicated that this March had unusually heavy winds, and it was out of the builder's control.

However, at the same time, she indicated that the builders purchase materials based on quantity and not quality, so the shingles on the roof that were purchased were meant to sustain winds of 50 MPH and no more, because of the geographical location. I was really surprised that she shared that with me. After all when one purchases a new roof there is a 10 warranty which comes with it and for any builder constructing news home gives only one year on a warranty, is absolutely egregious!

Well, weather conditions have changed and continue to change every day, weather has become so unpredictable, we barely know what season we are in anymore.I believe it is unfair for me to have to be responsible for the shingle repair, when clearly the install of the shingle on the portion of my roof was shoddy job, which is no fault of mine. If the builder would be considerate enough to assess, each homeowner on a case by case basis, and to give some kind of assistance, would be more than fair. Going forward, my recommendation would be to change state law to require home builders, to extend the roof warranty up to 5 years. After all, they receive huge tax rebates and write offs to build these homes in our communities. One year is just not enough time! Don't know if anyone out there is been dealing with anything similar, but if you have please post?

Today he still have not returned my call. However, I did receive a call from an employee of Dr. Horton. I explained to her my situation. She made it seem like it was my fault Dr. Horton hired a shady pipe company and allowed them to put cheap pipes throughout my home. (My house is just 8 years old.) She claimed was going to call me so he can come out and assess the damages to see if I was liable for this disaster. She was quick to say she was helping me out with this problem. I still have not been contacted as of yet not by the plumber nor Jerry **!!! I AM STILL WAITING!!!

This past Saturday, April 7, 2018, I stopped by the house & noticed the heat pump copper tubing was running from the rear of the house outside the master bedroom through the entire attic, an incredible distance. All homes in the neighborhood have the heat pump on the garage side near the third bedroom. This is the most efficient location. On Monday, I explained to Paul & Jimmy, my displeasure. Jimmy said there was nothing they could do about it that the City of Bradenton made the change. I told Jimmy I would be calling the city to get a waiver. Jimmy told me I better hurry because he was ready to insulate & drywall, meaning it would be too late to do anything. Paul ** said he was upset about what was happening but there was nothing he could do.

I called your Manatee county supervisor, Brad ** & left him a text message. This is his preferred means of communicating. When Brad called me back, I told him the location of the heat pump on the outside wall of the master bedroom would be too noisy for the bedroom & the outside planned patio. I also told him the efficiency of the heat pump would be affected. I said being located on the south side of my house would have the Florida sun all day, everyday. I told him the distance for the coolant to run would adversely affect the unit. He disagreed & said the distance would be similar to a two story house. I told him I would help pay for relocating the heat pump to the garage side of the house. I would also pay for treated lumber to build a platform. Brad said the county made the change & he could not do anything about plus he could not slow done is production. What a customer advocate he is.

Yesterday morning I talked to a City of Bradenton Permit Specialist. She said the city did not make the change. Last night, I received an email from the city's Planning & Development coordinator, Myra **. Myra stated, "Things like heat pumps, a/c units, and the like for a single family home are not regulated by zoning. However, they may not be placed within an easement." The information Brad ** gave me is false. Someone from D.R. Horton made the location change because of water drainage problems in the community. Back on Monday, Paul **said Jimmy had put a STOP work order in. Much to my surprise, I stopped by yesterday afternoon to see a crew putting up the final pieces of insulation. So, this morning, I assume the drywall has begun meaning it will be too late to relocate the copper piping.

So what do I do now. I can contact someone at the corporate level, contact the Florida Attorney General, contact investigative reporters from various news stations. So, you can either be an advocate for me to see that the location of the heat pump is changed or reimburse 100% of my deposit. Please let me know how you want to proceed. Best Wishes for a quick resolution."

After closing over three months later than expected, they rushed through preparing our Villa for closing during the last couple weeks. It was an awful experience. Obviously, causing us 'the buyers' frustration, confusion, disruption and $$. Since closing on 3/20/18, much time has been wasted waiting on contractors after DR Horton had received our money in full (and refused to place $$ into an escrow account) even though the Villa was not completed properly on closing day. As of today, we still continue to have electricians, granite, cabinet contractors coming in.

Thank goodness, there has been one NEW SUPERINTENDENT assigned to our Villa since we closed. His name is Norm. He has been the ONLY DR Horton person who has worked with us and the incompetent contractors to correct/resolve the many issues/problems with our Villa due to POOR DR Horton PROJECT MANAGEMENT and cost savings.

This is only one example: The tilers work in the dark prior to electric and do not even use a portable light - hard to imagine. They had put dark tile on our white bath tiles. Then tried to grout over it. After we insisted the tile be removed and replaced, they removed the tile into our bathtub without covering the tub. Next, the bathtub had to be resurfaced due to stupidity. The painters, grouters, cleaners poor acid wash and chemicals directly onto the lawn to clean their buckets, so we now have hay instead of grass. Perhaps because DR Horton had the landscapers show up weeks before the pavers, tilers, cementers were finished. Again, very poor management by the crew who worked on our Villa prior to our closing on 3/20/18. Glad we now have Norm to help us out.

Next, they started framing using steel nails in pressure treated material. This material is corrosive to any kind of steel and they will just Rot away. I was told this is the way they build It. Not for me I told them, got out of my contract, hopefully, I will get my money back. Beware. They really don't care if it's done right as long as it's inspected and approved. So you know I went directly to the building department and asked him what was going on with photographs I have a complaint in and I will do follow up. They have not heard the last from me. And if you're smart, stay away from them.

Needless to say our tile which was to be FULLY replaced was glued in pieces, our closet rods were not even screwed in, there are big raised areas under our carpet which have gone down probably construction trash. (Our neighbor with 4 small children had TONS of nails under hers.) It has not been a good first year in the house starting like this and to top it off we had a HORRIBLE smell coming from our sink. In the trap was some meat probably from construction which we smelled and thought was sewer gas. I WILL NEVER PURCHASE OR RECOMMEND A DR HORTON TO ANYONE. And to top it off I have an so called "Engineer" for them that works from home when I worked as one I had to leave my house and he does shady things not to be done on business time. It's five o'clock somewhere.

I sent her an email telling asking her (Darla) why is she barely requesting all these documents in such short notice when she had whole time to request these things a long time ago with less stress on me?? I told her I didn't appreciate that because the things she was requesting take time to get together and I'm a single guy with a job with only two days off a week and I can only do so much to achieve getting all these documents on a timely manner "on her terms". I didn't get back an apology of any sort from her and proceeded to ask for more redundant documents that I had already provided. Never once did she ever called me on the phone to introduce herself nor would answer my calls. After submitting all documents required over and over, I had to literally explain to her that the answers to her writings were right under her nose if she only looked closer.

Ali then calls me and asks for my 2016 and 2017 taxes. I told him I hadn't done my 2017 taxes yet. He said he can use my 2015 and 2016 taxes but would have to do a rush appraisal on my rental property in Belton, Tx. I told him if I use my 2015 and 2016 tax returns, it won't show I'm making that much income to be approved for this loan but if I went to go do my taxes for 2017, I can go to the IRS tax office, do my taxes, get it stamped and fax him over the acceptable tax returns for 2016 and 2017. These taxes show me making much more income. He calls me later and says it'll be ok with just the 2015 and 2016 but he would request a rush appraisal for my property for 600.00 that "I" would have to pay and he would just need for my house to show I have 25% equity which I believe I have. We proceeded with this and now we are down to 10 days before closing and according to them...we are on track and doing fine to close.

Well I make arrangements with movers, bought new furniture, scheduled furniture delivery for the 29th and all other things... Well... 6 days to closing, while I'm literally walking the property for the pre-walkthrough, Ali calls me and tells me "there's a slight hiccup buddy" your appraisal came back less than 25% equity and we can't proceed with the loan unless I get someone to co sign! 6 days to closing he tells me this!!! What a ** bomb drop, incompassionate, unorganized joke is this!?? I had EVERYTHING ready to move in and 6 days to closing they tell me this?? I am beside myself. I spoke to my sales coordinator Melinda and asked her why they did this to me? She says she's trying to help. I sent an email to her that night telling her this is unprofessional and unacceptable and to please help find a solution for the inconvenience and stress they have caused me and carelessness, unorganized process of the whole thing.

I have asked to reduce the price to make up for the inconvenience since I have complied with everything they have asked from me in their terms at their time and convenience and not me the buyer. I have been calling Melinda and texting her and she didn't reply once. I have the opportunity to DR Horton to step up to the plate and help me with another solution but I guess they don't care the stress they have put my family and I through. I don't even know if this merits legal action for the stress and inconvenience but it would be nice to get a little justice for their careless actions and waiting for the last 6 days to take it all away. This leaves a bitter taste in my mouth about DR Horton. I will definitely not recommend this company to any of my friends and family.

Finally our realtor was able to confirm they indeed cancelled our agreement. This put a sour taste in my mouth for them. I will NEVER buy a home built by them and I'll be sure to let all of my family and close relatives know as well. I will go out of my way to make sure people know how unprofessional they are. Also, when we had our walk thru, it was awful. I couldn't believe all of the mess ups they had. They should embarrassed to let anyone walk through with it looking like that!

Original Review: March 21, 2018

BUYERS WHO HAVEN'T CLOSED YET OR WERE DENIED 100% REFUND OF THEIR EARNEST MONEY, PLEASE READ! Wow, after reading the reviews here I am really glad I opted out of my option to purchase a home from these folks. $40 million set aside to settle anticipated lawsuits? Did I read that article correctly? While you upset owners have my sympathy, I do have good news for those of you who haven't closed yet and are having second thoughts. When I asked to be released from my contract, DR Horton sales manager Dona (not a typo) ** talked with me about possibly a refund of at least a partial refund of my earnest money. I gave her my reasons and the result was no refund. I had too much going on at that time to think about what had happened, but I recently woke up. There is nothing in the contract that dictates conditions for a refund of earnest money.

So it appears to me that they just make it up as they go along since she was open to listen to my request for reimbursement, told me that she took it to her team to decide, and then got back to me with "No Refund". Was that because I am old and on disability that they figured they could push me around? Dona ** refused to answer my texts to her inquiring about this topic, so I filed a small claims court complaint for $80 requesting my earnest money back as well as my filing cost. As soon as their lawyer found out and could, they contacted me and offered me $2,500 right off the bat. She wanted a non-disclosure agreement and made a bunch of threats, but I figure if she offered me that much right away that they know they are in the wrong. I told her no deal and that I want all of my earnest money.

I countered her threats by pointing out that I still believed in my complaint and pointed out that I could make my claim for $80 and it wouldn't cost me anything more except gas money. How much will it cost DR Horton to defend themselves? I don't like fighting dirty like that, but when provoked we all have our limits. The bottom line is if you were denied all of your earnest money or are having second thoughts about buying a DR Horton, you may decide to take the route I have. Given the situation, I feel I should point out that I am not a lawyer, my suppositions and logic are all my own, and I strongly suggest you speak with a licensed attorney before taking the steps I have. I will keep you posted on the results of my claim. I can't comment on the quality or value of their work or follow up service policies as I didn't buy a DR Horton home. To those of you who feel you have a nice home as built by DR Horton, congratulations.

I have submitted no fewer than five online service requests ranging from toilets that back up to bowed walls to gaps in drywall. Not once, have I ever received a confirmation or call notifying me that a contractor would come out and fix any of these problems. Here it is 3/15/2018 and the only noticeable fix was the window. The drywall remains gapped, the paint in the carpet was never removed and all I have gotten was the run around to the point where I felt compelled to write this review. All I can say is to any homeowner looking to buy a DR Horton home, (DON'T)!

So I am almost 4 years into this house and here are the problems that still exist: my daughter's chandelier blew every bulb including her closet but yet we are reassured that there are no electrical issues. My stairway light fixture blew all three bulbs this week and have to be replaced. No electrical problems based on the builders comments... Recently had to replace some valve to our hot water to the master bath. Variety of plugs that do not work throughout the house. The dishwasher they put in place are a joke.

Window calk in the shower rather than waterproof. Spent several hours diagnosing the problem to be sure it was done correctly... THE FIRST TIME. So basically I'm complaining as this is the absolute worst home that I have ever had built. I have lived in three different houses and the problems seem to compound exponentially year over year. I realize that this will likely not help me or anyone else but I feel better expressing how poor of a job DR Horton has done in this community.

Original Review: Feb. 9, 2018

Years two store house in Katy TX. Find multiple structure issues not build according to residential code. Send warranty tickets within the time frame, has been refused to fix the issue according to residential code. Been closed all my warranty tickets without inform me and fix all listed issues, because I contacted local building official. Arbitration term on the warranty contract that eliminated buyer to sue the builder, Dr.Horton. Once Warranty company decide not make contact with the buyer, buyer will out option to protect their investment on the house. Since Structure issue is major house problem, the warranty company will keep deny the issue, but to fix it with minimum effect to cover up. Advice: don't buy the house build from Dr.Horton or David Weekley (another name of Dr. Horton).

We are now in our house and upon returning in January received 2 HOA bills. One for the agreed price of $195.00 and then another for $422.00 per quarter. We were in total shock... we called NORMAN immediately upon receipt of this invoice and he reassured us that there was only one HOA and it had gone up to $205.00. Well yesterday we met with the COO of Titan Management and a HOA representative of DR Horton who apparently only came to the meeting to discuss what was covered under out HOA agreement. We were told by NORMAN and the HOA Coordinator JESSE ** that this meeting would give us a remedy to the HOA problem (there are 6 residents in our area to date and every one of them were given different amounts).

When we questioned Jesse at the meeting he denied ever saying it was a meeting with an HOA resolution. The COO (Laurie) of Titan was of no help whatsoever as she said, "We cant help what your representative said but this is what you have to pay". Melissa from DR Horton HOA coordinator could only answer us with one statement over and over again... "You signed for both HOA's in your closing." Well in our closing papers it did say there was another HOA but it said "if applicable." In addition there were never ever any reference to another HOA fee in the final closing settlement statements. (An acknowledge that was signed by us and a DR Horton representative.) We therefore thought that one had nothing to do with us. Boy were we wrong. Do we have any recourse??? HELP!

Then I spoke to Megan the sales manager & she didn't help either. She was very nice the first day we talked saying she will do whatever she can to help but then the next day she sends an offer and says, "That's the best I can do." This is not my first time buying a house. I've always had a great experience but this time was different. I was anger & hurt. I would never consider a DR Horton house again. I don't know why they are the number 1 builder. I disagree!

`

Warranty took care of many of the problems such as a broken truss, a warped wall, cracked tiles, electrical connections, carpet repairs, and others too numerous to list here. There were a total of 5 warranty representatives that visited the house so there was hardly a continuation of information on the warranty issues. The last few months of the warranty period, a new warranty representative finally took charge and got the items repaired or replaced. There will be items that are cosmetic that will never be repaired such as a crooked closet frame and door; the trim carpenter said that it was the variation of the wood that nothing could be done. I recall that I was told that engineered wood products that are used are chosen to prevent variations of the wood.

There were incomplete or poorly constructed items starting from the brick mailbox on the curb, throughout the house, and to the ruts and drainage in the backyard, as well as the broken irrigation plumbing. I know that DR Horton has a record of all these issues and can be verified. I even received a call from DR Horton Corporate office to ask why I gave such a poor evaluation. As an everlasting optimist, I am hoping that there will not be any other problems. There are some good points: The house is well insulated and the repaired items are stronger. The utilities are gas furnace and gas water heater. I do have a receipt to submit and achieve the label of Verified Buyer and the image of my house does not set properly in the field provided.

This is my 5th new house and I had never done this before, but we’re so glad we did and I’d encourage all to go this route before making such a huge financial commitment (and I’d recommend this with any builder)- This was a 340k+ house. During the framing/pre-drywall inspection, our inspector found a wall that was wasn’t straight. We also noticed the butler’s pantry hadn’t been framed-out as contracted and was going to be built as a closet in the other side. These issues were fixed immediately.

After the drywall was put up, our inspector noted one of the ceiling joists in the dining room was lower, which caused a visible defect. This too was fixed. Folks, this sort of “stuff” happens all the time regardless of the builder. You can’t wait until the final walk-thru and if you think you’re going to know how good the “bones” of a house are without an inspection, you’re kidding yourself- Best $950 we ever spent! We were also assured by this independent person working for us, that the roof, slab, plumbing, ductwork, electrical, the outside grading, the size of the A/C unit, etc were all GOOD. Yes, some of the subs were sloppy and there was a large punch list, but the inspector helped with this too. Don’t make the mistake of trying to do this yourself, as many (negative) reviewers seem to have done.

I must say that I have been thoroughly impressed by DR Horton’s warranty division as all items still outstanding were addressed promptly by their Orlando division. You need to also keep in mind that there are bugs to be worked out in all new homes. Keep in mind also that the AC filter in your brand new home is a temporary one, meant to be replaced by either a new frame with spare disposable filters or with disposable filers from your local grocery or home improvement store.

Examples of the bugs: Shortly after moving in on Dec 21, we were stunned that the plumbing on one side of the house backed-up. This had happened to me once before, so I knew what it was- Construction debris in the main line that no amount of plunging is going to take care of. Given we were having company for Christmas, we sent a panicked text at 6 am to the construction supervisor and sales rep. They had a plumber out within HOURS who cleaned the line out. That’s impressive. The last time this happened, I had to fight another builder to be reimbursed as I was made to call a plumber and get it taken care of. Another example was the lanai floor- It was two finishes, Flat and Gloss and it looked ridiculous. They’ve already repainted the entire floor and it looks great.

Do yourselves another favor and get your granite counters sealed and the grout painted. Over two grand, yes, however when my wife accidentally spilled an entire bottle of red wine on our light grey tile last night, it came up easily with no stain to the tile or grout lines. DR Horton closed when they said we would close, they’ve kept every promise made and I can’t help but think it all started with the use of an independent inspector. I feel bad for all the other reviewers who have had negative experiences, but I have read many reviews for other builders and it’s the same story- Relying on their own experience or the local building department to catch what are bound to be numerous issues throughout the process.

Please, please, please spend the money on the front end and I’m convinced you’ll have a much better experience. You also have to be able to “roll with the punches” and not get too caught up with emotion before you start with the negativity. Example: The other day our garage door wouldn’t work. I was convinced it was a misalignment in the track or the motor was out of adjustment and was pretty angry. Made a warranty claim, called the door company and was set to have someone from there come the next day. I happened to see our construction supervisor driving by and he pulled up asking me how things were with the new house. I mentioned the garage door, he checks it and there was a ruler my wife had placed by the garage that was blocking the eye- Duh!!

Felt pretty foolish but again, at least in central Florida, these folks practically fall over themselves trying to make you happy. Was this a fluke? I don’t think so. You know why? Because all of the negative reviews I’ve read of this (or any other builder) never have an independent inspector from the beginning. Never. Don’t leave it to chance and I hope this will save at least one person from some serious heartache. Thanks for reading and I’d say good luck, but you don’t need it. You need a qualified inspector.

Who cares if the small people don't make it to their first homes. #joke #run #disorganized #cashcows #theydontcare #nothelpful

Ok with all that being said, I purchased my home from DR Horton in 2014 and I couldn't be happier. I had issues most people would complain about but I simply contacted the company and they repaired all issues. They even reinstalled my shower glass, all free. Other issues I resolved myself because I know how and in my opinion if you can’t make small repairs yourself, you have no business being a home owner. Thank you DR Horton!

I have spoken to several construction team members, the most recent the Area Construction Manager. He presented himself as eager to help in his initial email. Since then, I have not heard from him and my emails and calls have gone unanswered. As a new homeowner with DR Horton, I have to say after the sale was finalized, the customer service stopped and apparently there are no capable people to resolve such a simple issue. I'll continue to call their Southeast corporate office and try my chance at social media until I get a capable representative.

About our floor, well it has swirls everywhere like 80 percent of our house. When we did the final walked through, I have noticed it and addressed it to the engineer. He said, "It’s just dirt and dust." They called someone right away to mopped it. Well, guess what, it still has the swirls until now. We have used different kinds of floor products to get rid of the swirls and make it nice but my husband told me that it has something to do with the concrete floor underneath. It’s not smoothly done. It breaks my heart because it’s very important to me to have nice floors. By the way, we just moved in May of this year. So it’s not even a year old house.

Next items. The front door would open by itself. They didn’t leave it before nailing it. It took 1 month to get that fixed. The interior doors. The jambs are 4 inches thick at the bottom and over 6 inches at the top so this leaves you with 2 inches out from the wall molding. This is 7 doors out of 9 possible then the dishwasher dripping for 3 weeks before I found it. The kitchen walls and flooring is no good. It's been 3 weeks without a kitchen. Now no sink no dishwasher nothing then come to find out it was the sales rep that cross threaded the water line that caused this. After all that the paint is garbage. You can’t wipe it, it smeared thats throughout the house, cheapest paint you can get. Driveway is cracking. It’s only 4 months old really and many more problems so do not buy a DR Horton house. Do not. I will sell right after this is all fixed. Do not buy a DR Horton.

The flood/fire company came and removed the carpet from the hallway, bedroom, and up the stairs to the second floor hallway, as it had been contaminated. They also cut the walls out 2 feet above the floor in the affected areas. Our brand new home sat in this state for over a week before anyone from DR Horton came to see what needed to be done to restore the damage. Both the contractor and the building supervisor claimed they had no idea, however we had personally been in touch with the supervisor ourselves, so that was a lie. The flooring company claimed they could do nothing for about 10-14 days. Please keep in mind that we had now missed having family for Thanksgiving because the house was torn up, and they were now threatening our time with our oldest daughter, who needed that bedroom when she returns from school in 2 weeks.

After making some phone calls that got the ball rolling a little faster, the drywall installers showed up a couple days later. That went fine. The next day, the painters arrived. They left the entire house covered in drywall dust that they had sanded and their vacuum had blown EVERYwhere. They also didn’t sand smoothly or even use the same color paint, so the repaired 2 feet of drywall is extremely obvious. We also could now notice where the drywall installers had left a half inch gap under the power outlet where they had miscut the material, and several rough edges.

Next came the carpet installers, who didn’t attach and meet the carpet correctly against the hardwood at the entrance, leaving the carpet edge exposed and now fraying. And while installing the carpet, they cracked our baseboards in multiple places when tucking the carpet under, with no mention of repairing them. We are now waiting for another contractor to replace baseboards/trim in the areas where they had removed them.

It has been 4 weeks since we have lived here, and we have not been able to enjoy a nice, complete, new home yet. And possibly even more frustrating than all of that, is the fact the DR Horton does not care. At all. Any communication has been initiated by us. We have made phone calls and sent numerous emails, and often get nothing back. Not even an apology. They didn’t care that we were living with sewage in our house. They then didn’t care that we were walking in plywood and concrete floor, complete with staples and spray paint everywhere. And now they don’t care that the repairs look worse than something we could’ve done ourselves by following a YouTube video.

It’s also important to note, we are not the only house in our neighborhood that had horror stories to tell after settlement. One neighbor had his entire kitchen floor torn up to fix a plumbing issue immediately after moving in. And the fire/flood company admitted this was not the only time they had been in our neighborhood. It is unbelievable to me that this company can be so lax in their customer service skills. We just made a huge investment, believing that we would be delivered a solid, livable home, and when we weren’t, they can not even acknowledge us. It is shameful. DO NOT EVER INVEST IN A DR HORTON HOME!!

I am still fixing after 10yrs. I had cancer lucky for them. I was so sick. This is all I can do is warn other people about them. Do not buy from none of them or get a loan. Yes I called all the people at the top. They just made threats. So don't think you will win you won't. The way out is don't buy from them. They tried to sell me a heat pump from a heat and air that was in with them. Lucky me the guy from Duke told me it was too small to heat or my new crappy home. So look out!!!

There was only $7,000.00 between the two homes and the sales representative tried to give us the "runaround." The sales representative told us that there was going be a drainage pipe put in to solve any drainage problems. I told my friend, that that was B.S. because why didn't DR Horton put the pipe in before building all of the speck homes to the lots that back up to this very large trench; lot 24's backyard was only about 8 feet from the back of the home before it hits the trench and in order to fence the backyard in, the fence would be on the other side of this large trench.

He offered my friend window blinds and other items if my friend would pick lot 24 instead of lot 6. The DR Horton sales representative started to give all this B.S. about DR Horton being an upstanding and honest company and as if we should trust anything that he told us; I took my friend aside and told not to believe any of that B.S.!!! Lot 24 was $7000.00 less than lot 6 and my friend told them that he wanted the home on lot 6 for the same price as the home on lot 24.

The sale DR Horton sales representative finally gave in and gave him the home on lot 6 for the same price of the home on lot 24. My friend also chose his own lender and homeowners insurance company and not using DR Horton's. I am in my fifth new home that was built in 2010, by SDC Homes. I have a well built home and all of the minor issues of my new after I moved into it, were resolved in a timely manner; excellent customer service. During the past seven years that I have lived in my new SDC Home, I have had no major nor minor issues with my new home.

But I did entertain the idea of selling my home and purchasing a new DR Horton because of the area that the DR Horton homes were located in. But while viewing the videos at the DR Horton website about their various homes, I decided to do a little investigating and I came across the "Consumer Affairs " website regarding DR Horton Homes.

I called my friend and told him to check out this site; he already had his walkthrough and will be closing in a few days. He told me that the DR Horton building superintendent was the one who gave him his two hour walkthrough and this man told my friend to make sure he have another final walkthrough on the tenth month of the one year warranty before it expires. This sounds very familiar, since I have been reading all of the reviews. I called my friend and tried to explain to him how DR Horton works to deceived people who purchase their homes; nice and helpful to you, but after they get your money, you no longer exist to them.

I told him not to believe that crap about waiting for the tenth month to submit any issues regarding his new so that DR Horton resolve and correct any issues in his new home. I told him, that DR Horton will only stall in making any repairs, until the home is no longer under warranty, but he believes what the DR Horton superintendent told. I told him to go to this website and read the many reviews.

I wish to thank everyone who sent in a review regarding DR Horton, thus preventing me from making a very huge financial mistake. As for my friend, I just hope that I don't have to say "I told you so!!!"

My quick suggestion would be don’t think again. Start running from this builder. Used homes are better than the builder home (We buy new home to get the comfort of the warranty and quality and Peace mind). Try some good builder in the same neighborhood who can provide you the quality building. I don’t know whether putting review properly with good words. My online review would be “Start running from this builder not even think of walk!!”. Thanks.

The state of Washington allows 5 years warranty for compensation which doesn't help as this type of damage doesn't show up until much later than 5 years. Homeowners insurance doesn't help with poor quality workmanship either. I don't understand how DR Horton can have a good conscience about their company knowing they are hurting homeowners by their consistent lack of quality skill. Thousands of homes build by DR Horton in the Pacific Northwest have dealt with this issue resulting in anywhere from $8,000 to 30,000 in repairs. Our local news station featured a story on just how common this problem is, addressing issue of poor workmanship, inferior materials and lack or proper waterproofing in protecting the homes exterior. If you are buying a home or building I would advise you to stay as far away from the DR Horton company as possible.

They keep sending out people to "look" at the problem and no one to fix it. The supervisor of the construction crew said he would personally bring over a shovel and plant a new bush. Well guess what? That was 3 weeks ago and the dead plant is still there. What they call builder's white paint is a farce. It is all chalky and if you run into it and make a mark it will not come out. I had to paint my entire house with decent paint. I also replaced my toilet in the MB because I wanted a comfort height toilet and they would not put one in unless I had a medical disability. Not even if I were going to pay them extra.

I have purchased many new homes, this is my 4th brand new one and one I bought resale. Never have I had as many issues as this house. They put in a gas line for the dryer and did not leave enough room to put the washer beside it. They had to come out, after 40 days, I might add to move the line to the center of the wall. Many other issues so just save yourself the time and aggravation.

When they finally call back and go over details they can't explain reasoning. I purchased a cabinet for $856.96 in July which was damaged by the roof leaking and the event occurred in August, they said that it had depreciated in value to $300. I have called many times since September to resolve and we are now in November with NO resolution. I will NEVER BUILD WITH THIS COMPANY AGAIN NOR WILL I RECOMMEND THE INSURANCE COMPANY. I have NEVER filed an insurance claim on any home that I have owned and this is by far the WORSE EXPERIENCE I HAVE EVER HAD.

My garage doors do not work anymore. The plastic on the side of the garage door is bending off. My exterior walls have cracks in them. And on and on. It is becoming expensive to keep up with all these repairs for a new home just two and half years old! I understand problems happen sometimes, and every builder will have some bad reviews. But these guys just really deserve the low rating they have. I personally take care of my belongings so I will reject any blaming against the homeowner’s maintenance. If you’re looking for quality, then avoid DR Horton! Buying a used home over a DR Horton home might even be cheaper in terms of repairs.

The pictures below are of both the beginning of the project and the end. There are ruts in the "Swale" due to over watering and mowing... this is not my complaint... looking at the original picture, there is nothing to indicate they would grade the yard to have a hill and then a swale. I am totally disgusted with the yard and experience sadness and anger every time I look at it.

We had one warranty guy after another! A crew came in to replace the carpet padding one week before Christmas. Moved our furniture in the Loft, ripped up the carpet from the carpet tags, said they needed other material and would be back the next day, and they never returned! Our carpet is still loose and we had to move our furniture back in place ourselves after two weeks of waiting and no further response or contact. We have an interstate grade hill in our backyard that DR Horton covered up as an easy to maintain hill. It deteriorated fast and continues to do so. Our HOA is constantly harassing us about this problem and we do not have 40,000.00 to fix what DR Horton created.

In all honesty, if the vegetation is removed, the upper fence line will fall from the mud sliding and erosion which will increase our already disconcerting potential for flooding. To make matters worse, my next door neighbor's house just flooded out this week!!! Soaked floors on the back half of their house and they refuse to do anything about the poor grading issue they created for us!!! They are a joke and do not hold up their contractual obligations! We will be forced to walk away from this house without being able to sell it. No one will want this eyesore full of unfixed and disastrous issues. STAY AWAY FROM DR HORTON Carlton Creek Subdivision Duncan, SC!!!

Before We closed we were told that whenever a house was built next to us that they would replace our sod on that side of the house but when it came around to that time they didn’t stick by their word. Their contractors parked in my yard on my grass and a delivery truck with lumbar backed into my yard and left tire marks and I voiced my concern about my sprinklers possibly being damaged and the person in charge of warranties came out and basically dismissed my concerns even though I have pictures of all these events and issues and there are other issues outside but don’t wan't make post too long. Their customer service/warranty department will ignore your emails or dismiss your issues. I would NEVER purchase another home from this company!!!

I still believe in DR Horton the builder but I also believe they do not know how me and the families of Rye Wilderness are being treated. The salesperson Patrick ** is a good person but he is in sales and can't do anything for me at all. I've contacted the contractor John ** several times no luck. I've went to emailing Mr.**@DRHorton.com and he has tried to help but it's not a warranty issue. It was a construction issue (i.e. John ** the Head Contractor). So where do I go from here? Already contacted Head Quarters in Texas and they said someone would get back to me and that's been 2 weeks ago. This all started out as a dream home coming true... These issues are all simple fixes that can be done in less than 3 minutes, so the question is why push these items this far when I was a proud owner of a DR Horton home... One of the owners pushing my friends & family to purchase these homes. So Why?

All D.R. Horton’s Customer Support Personnel who are sent to investigate problems come prepared to give every excuse in the book why your problems are not their fault and how your problem isn’t covered under the warranty. I have had the experience of battling DR Horton for over thirty months on so many issues of poor workmanship to substandard materials. I been finding serious problems with my home since the second day I occupied my home. I’ve had now (6) Windows Replaced due to WATER INTRUSION, I had the three bedrooms rugs replaced three times and they still had to be torn out due to dampness and mold. The rugs would peel up and smell rotten. DR Horton Warranty people told me that this is NORMAL in all homes… the rugs just need to be stretched again. REALLY??? I’ve had continuous water intrusion since I moved in.

On a recent repair by DR Horton sub-contractors, they found that my rear wall that had two of the six windows leaking into the wall. This window was not sealed from the outside properly. They sealed it correctly and now this window does not have water intrusion. I asked them to check the rest of my home when they put me out of my home for 21 days so they could bunch up the many repairs that accumulated. They never checked the home and now I again have water intrusion in all the other areas they failed to seal. The repairs were done in the end of June this year 2017 and we did not have any serious rain until Hurricane Irma when my baseboard moldings which were just installed by DR Horton warped dramatically and pulled away from the sheetrock leaving a large gap.

When I reported this to DR Horton Customer Service they sent someone out who was a novice and could only utter words that he was programmed to say defending DR Horton Home Builders. He kept referring that I am out of warranty. Let me tell all of you reading this, you are never out of warranty if you are on record when you report the un-satisfactory deficiencies in your home prior to the warranty expiring. Also certain parts of your home have a ten-year warranty. Also shoddy workmanship and sub-standard materials that are not to code is a violation of building requirements and regulations and is in effect and active throughout the life of the home. I’ve been told by (2) Licensed Builders that they suspect the bottom courses of block may not be filled to code. Water intrusion has already caused me many problems.

As of now my brand new 5 ¼ inch replaced baseboards have warped away from the sheetrock once again the entire length of the home. So do you think the water has intruded because it is the exact same scenario over again? The manager of DR. Horton Service told me in writing that these brand new baseboards warping and breaking away from the sheetrock is NORMAL & COMMON. Have any of you ever seen this in a well-constructed home?? I think not. DR Horton wants me to wait and see if it gets worse… Do I wait until my home floods??? The problem exists now… It needs to be waterproofed and sealed correctly according to code. I do not want to be flooded out in a major hurricane. This DR Horton Home is the worst constructed home ever. Serviced by their do-nothing excuse filled Customer Service Personnel. DO NOT BUY A HOME FROM DR HORTON. Southeastern Region, Palm Bay, Florida. Keith Williams, Pres.

The reason I am writing today is about a major water leak which happened on June 22nd 2017 with a pool of water on our ground floor coming through the sprinkler right after my husband took a bath in the master bath tub. We had someone come in the following morning to check and told us they will be contacting us to get to the root cause of the leak. After 3 weeks of wait, someone did come in and identified the leaks coming from two places, master sink and laundry pipes. Everything was tore apart, the ceiling near the kitchen area where the water was dripping, master bath cabinets, mirrors and washer/dryer removed in the laundry room and huge dryers were placed to remove the moisture.

We were told that the drying would take 2 days before someone would check in and start the work to fix the piping and leaks. No one came, repeated phone calls to the company and warranty and I was being told that the builder did not approve on several occasions. Finally the approvals went in and the company who was in charge of fixing came in after another 3 weeks of torture with loud noises from the dryers, no access to laundry, master bed room which was full of the cabinets, mirrors and boxes. On Aug 4th 2017, we finally had workers come in to check that there is no moisture anymore and turned off the dryers. Wow it took them 6 weeks since the leak to finally claim no moisture after all that drying. The drywall was patched and painted for 2 more days and they left saying that they did not get the approval for plumbing yet.

I had to go thru the same agony, several calls to DRH warranty rep, James and leaving voice messages with no response and finally I met a DRH warranty rep, Eric who was working on my neighbor’s house and I told him the suffering we were going through last two months. He called the contracting company and finally I got a call that they will be at my place on Aug 22nd to fix the plumbing and put the cabinets back. We took the day off just like we did for all the other times the workers were in before and no one turns up. I know this is a long email but I am beyond frustrated now. We have lost hope on DR Horton, the company which claims they are top class, I have to tell that they are cheap, very horrible customer service and do not have any concern for the residents who have spent millions purchasing so called luxury homes.

It is not just me alone in this struggle, our entire community of 60 homes in Patterson Ranch have faced similar experience, very dissatisfied with the service and the quality of the plumbing in our homes, I know at least 5 homes who have had major water leaks in our neighborhood. I have the open items from my initial walk through from over a year back hoping that they will get to it someday. I hope this is reaching the right people at DRH and some action is taken or else you will start hearing from more and more people like me who are beyond frustrated and disappointed with the poor quality of homes you are building and cheating people of their money!

I called D.R Horton and they told to call my homeowner's insurance because my water damage warranty expired and I responded "but the house has a 10 year Structure warranty" and they responded that the structure damage is not cover because it was damage by water. Keep in mind that it was damaged by water because they did not properly install proper flash to divert the water. I called my homeowner insurance and they won't cover it because they say the damage was caused by a "design flaw". Well damage estimated cost is $7,000 that is not covered by either D.R Horton or homeowner ins.

As I research my homeowner's insurance, I noticed that the policy has on it as the insurance agency "D.R Horton Insurance Company, Inc". Yes, same company that build the house is also the insurance agent. So there no way that this policy could ever benefit me. Then I come home one day from work and it is raining in my garage. I called a plumber and they found a pipe on my wall on the second floor that was installed with a kink in it that eventually sprung a leak in my wall and causing extensive damage to my drywall on the ceiling in the garage. I called my homeowner's ins. which the agent is D.R Horton themselves again and they told me that the $2,100 water damage would be cover but I would first have to pay a $5,000 deducted because my policy has a $5,000 deductible per claim. At this rate they will never pay for anything.

And now my roof has started to leak into my closet on the second floor, I called a roofer to come give me a estimate on how much it will cost me to fix the leak in the roof, In the meantime I have not been able to get a hold of someone from D.R Horton but even if I did they will wiggle their way out of paying out anyway. I really hope that if a lawyer reads this or anyone that have any idea of how I get some legal counsel on this situation to please contact me. I really could use some help in getting some resolution. Please contact me at my personal email: **. Once a dialog has begun I will provide my cell number. Thanks in advance.

We bought this home to facilitate our growing family. We hoped this would be our forever home and now we are siding with the fact we will probably have to move again in a few years versus constantly fixing everything that breaks. Their warranty service is full of excuses and won't really repair anything. It's all patchwork that will come apart again. By far and away the worst purchase of my life!

Material is the cheapest they can find. Paint is diluted down 10:1. They will not write down everything that is wrong, they want a bonus. Once that is received you might as well they are done. Their workers are illegal and can't speak enough English to answer a question. "Yes Ma'am this is gray grout." No it is red. 15 visits we bought our own. We paid 3600 for a very nice upgrade in bathroom. They did not order our tile so they put gray walls, brown floors with a deep gray grout. I cried every night. "Go pick out another tile and we will put it in," they say. They would not pay. They run out of tile, hide it in a corner, fireplace, also an extra we had to prove it should have. A Air condition guy accidentally sprays Freon on your roof hearth.

This was supposed to be the best year of our life and we have had more than a hundred workmen all hours day or night. Yes they are supposed to call, no they don't. If you have an appointment they have a death in family, sick children, taking father-in-law off of life and so on. Oops the father-in-law died 4 weeks ago, his men he let off for funeral, they actually quit.

For one thing after 6 years it is not going to match and the color will be also different if I ever wanted to sell our home for any reason, we couldn't because the outside of our home will look stupid. DO NOT BUY A DR HORTON HOME THEY DO NOT STAND BEHIND THEIR HOMES OR THE QUALITY OF IT. THEY BUILD WITH CHEAP GRADE MATERIALS AND NEVER FIX ANYTHING. This is the worst company in the world to build homes. You can get a better grade house by buying a mobile home.

IN fact we had ordered almond windows, almond trim and white cabinets. We had no idea that "Avanti" was the style, not the color. Needless to say, everything changed on our house!!! Next lie. That we would be in by Sept. We had a 6 month lock on rate of 2 5/8% so they had to finish by end of the year which they did, but with incorrect specs as noted. Next lie, I asked for a copy of the "plat" with notes and elevations and easements. I received a platted lot map with NO EASEMENTS!! And no notes for a drainage ditch, which now ran across the entire width of our rear lot line AND was full of water most of the time! Which was promised that it was "only temporary"! 7 months later and it's still there and now we have stinky smelly ugly ground water bubbling up!

We had some issues with landscaping and I requested an "as built" survey to include an "elevation map" so I would know if the lot was graded properly. I got it and my lot NOW HAD A 20FT WIDE EASEMENT ACROSS THE WIDTH OF THE REAR YARD! We have had water flow problems with the internal plumbing since day one and no one wants to fix it! NEVER NEVER NEVER BUY ANYTHING FROM DR HORTON OR IT'S SUBSIDIARIES!! THEY ARE LIARS, AND JUST SUCK!

I purchased their upgraded bronze package for plumbing and lighting. In my MBR shower, they used a chrome drain plate that I've asked them to replace numerous times! Their employees ruined my MBR tub and they sent someone to repair the tub, however, he damaged the drain plate and they refuse to even replace that. Their "upgraded lighting package" is of extremely poor quality. The only thing holding the glass shades up in my kitchen are the light bulbs; it's very obvious to see. In the bathrooms the lights over the sinks will not stay in the up position; there are 3 lights on each fixture and the arms holding the glass domes won't remain in the up position. They sent a "supervisor" (lots of those) to fix it and not even a week later it had fallen again. The pipes behind my toilet protrude from the wall; they sent someone to fix that and the following week it was once again sticking out from the wall! It should have been tied down.

Their employees are obviously untrained and don't know what they're doing. Their employee turnover is ridiculously high. I purchased a hose bib to be installed near my garage and that was missing. They finally put it in last month; the plumber had to cut through drywall and remove a brick. When he finished he said someone would be back soon to clean up, repair drywall and replace brick etc. No one has yet to come and I've called and left numerous emails that go unacknowledged. Major problems with their well and irrigation system; it broke down so often that I had to pay $2,000.00 for a new well and I've had no problems since. I have sprinkler heads that were placed under existing plants. The sprinklers shoot water up 5-6' on my brick. Some areas don't get water.

Before laying the sod my backyard was never leveled and there are numerous areas that sink in. My neighbor witnessed them laying sod that was full of weeds! The landscaper sent 2 of his best employees to come out to determine the problem which they did. However, he refused to use their advice as it would cost money. Instead he sent someone out with a huge plastic tank that he filled with water and proceeded to roll over my weeds and grass. It looked like something taken from the Flintstones cartoon! Obviously it didn't help at all; it was just a gesture to placate me. The supervisor in charge of my house was fired just after I moved in. I've built with Centex and Winchester Homes and I've never had the problems I've had with Horton; never again!!!

Another appointment has been schedule for Friday, July 21st. This is putting my family in an oppressive hardship. I now have to take off work (losing money) in order to get the air conditioner fixed. The idea was to buy a maintenance free home (new construction) at least for a few years and we choose DR Horton, but this is certainly becoming an awful nightmare. I have sent a number of emails and only the first was responded to effectively letting us know that the responsibility lies with someone else. I wonder if this happen to anyone working in the DR Horton family would it be considered ok. Shame on DR Horton.

Second my garage door floor has a crack in the middle. Looks like it is going to split in half. Third my garage roof has a water leak, water is filtrating by the roof and paint and wood were peeling. They put a patch inside, but the leak on the roof was never fix. They were supposed to come today to fix it and is 1:00 pm Monday 7/10/2017 and still not sign of the roofers and if they are not coming, a courtesy call should be the right professional thing to do. Third the master bedroom bathroom walls were not painted properly. Walls peels away. No primer was put before putting the paint. I call the guy in charge of the construction and he said that this was happening, for the paint that was used was a matte white paint. How can it be possible not to use a water resistant paint in a bathroom where water is the main element of use? It makes no sense to me.

Now I have to repaint the bathroom myself and waste my money in a brand new home that I bought not to have this issues. How can this be happening? Finally some of the pavers are lifting up in my driveway. They were not properly adjusted, also every time they are doing construction next to my house, the workers are using my yard to place their tools and my grass is getting damage. I will like to send you all the pictures I have with date stamp which I will keep for my personal record.