Xfinity Home Reviews

I’ve been with them for more than 0 years but I’m DONE! I paid for cameras and suddenly they do an update and my cameras no longer sync so they expect me to buy new ones??? Their service is too expensive for all this crap plus continuous outages.

This has to be the worst company I’ve ever dealt with. I requested to disconnect my service, and they charged me $630 just for the disconnection. I returned the equipment the same day I submitted the disconnection form, but I was told I still had to wait 30 days. And guess what? I did — and they charged me another $130 for service I didn’t even use, because they claimed the billing cycle continued, even though they had the equipment. In total, I ended up paying $794.85 just to stop using their service. Absolutely ridiculous. I deeply regret ever signing up with them. I don’t want to hear anything more about this company — ever. Stay far away! There are plenty of other providers out there who treat their customers better. Honestly, I hope this company goes downhill.

They have been the worst company we have ever dealt with after MANY years of chances!! We had it installed just over 2 weeks ago. There have been problems ever since!! First tech came out and could barely speak English. He told us our equipment was good and that it was the main line. He said someone would come fix it. HOWEVER he did not do the ticket correctly!! Now I call back asking where they are to fix the main line?!! Well since he did it wrong now we have to stay home another day for a new tech to come out as only they can order line work. So now day 3 we miss work and displace half the family because they need Internet for their job!! The second guy comes out and he is supposed to order the line guy BUT HE DIDN'T!! Now they tell us we have to miss another day of work to stay home for a THIRD TECH to come out (oh and the second guy looked like he just smoked a joint!)!!

As a whole we like our Xfinity Home package... but its monitoring service is way too expensive... The equipment works well for the most part. We had to move one camera for at night it picked up the reflection of the blinds in a window... (I've yet to see if it has IR capabilities) It got moved out back and we just installed a front doorbell camera.

I moved into my new home and got Xfinity home. Instead of a great service what I got was a provider that sent people who had terrible customer service. He was extremely rude. Even placed keypad where I didn't want it. Refused to place pad where the previous owner security tablet was. After that I kept having warnings and also beeping persistent. I called to the service they barely were able to fix it. My request was then escalated and Jason handled my escalation on May 25th to help me get all issues fixed with my lock and also with the continual beeping.. He said all issues would be resolved and apologized. He sent a tech over that week. And unfortunately it was the same person who half checked anything and left.

Comcast's tech team are rude and pushy. Yesterday one of their techs came to our home and said they needed to get to the pole in our back yard. First of all, the pole is NOT in our back yard, but we let them use our yard to get to it. They were alerted that we had not picked up after our dogs for a couple days and to please watch out for it. Well, they did the exact opposite, they stepped in it and dragged it all over our back patio and all down our driveway.

I called to cancel my deceased father's account. I got transferred around, but eventually got someone to handle the termination of services and the final bill. The rep tried to sell me Xfinity services and read from a script of the benefits. She knew exactly why I was calling and I interrupted her and said, look, your customer is dead and you are trying to sell services to a grieving family member, have you no shame? She explained that she was doing her job the way the company requires of her. When someone calls to cancel, they have a process of trying to convince them otherwise and that also extends to families of deceased customers that call to cancel accounts. This is appalling behavior and Xfinity needs to review its script for handling such matters.

My experience was the worst customer service I have ever dealt with when trying to resolve a billing issue with any company. I was lied to by 5 different representatives when told that my concern had been resolved when in fact it had not been. I was assured there were 2 different escalation tickets created, and then closed within 01 - 15 minutes, without any resolution to my issue.

I have spoken to 20+ agents to do via both chat and phone and my issue is still not resolved. Let’s start with the automated system. I spent 10 minutes trying to get to a live agent because the automated system only wanted to restart my modem, send me links, and text messages. Every time I called I was told by the automated system that my modem was offline which is not true since I’m currently connected to my home internet. Once I finally got to a live person on the phone then became the true nightmare. I was then transferred to billing then to the cable dept. (which I don’t have) then to advanced repair for home security, and so on.