Xfinity Home Reviews

They were really responsive right away and accommodating to any questions or concerns I had. Telephone is absolutely the way to go when getting in touch with them. Customer service employees were always thoughtful and usually had a good attitude. Only occasionally did I get a representative who seemed grumpy or difficult to understand. I felt my home was safe and looked after with them. The set up and installation was easy, however my house was already wired for a security system, so there wasn't a ton of groundwork that needed to be done. The technician showed up when he said he would and was prepared and efficient. Things went quickly and he explained to me what he was doing as he was doing it. He was polite.

The customer service provided was fantastic. Everyone I dealt with was very friendly, knowledgeable and helpful. I had a really great team of people working for me. The installation process was quick and easy. Minimally invasive. I hardly even noticed anyone was here! It didn't interfere with my daily life and was done in much less time than I had originally expected. The monitoring capabilities are superior. I love that I am able to use my smartphone to access my home's security features. It is convenient and easy to use. It was an amazing value! I shopped around and found that I definitely received the most bang for my buck with this system and I couldn't be happier with it.

I was confused about setting up the system but they took all the hassle away for me by doing the entire setup for me, explaining in great detail how the system operates. They installed and mounted the control unit where accessible yet where it wasn't looking like a "sore thumb." All the how tos and wheretofors were explained in great detail and operation was made simple to understand. Everything that is of a major concern for us has been address more than satisfactory. We are able to see what we need to see for the protection of our family and home. It is a good value considering how expensive things are these days due to the value of the dollar and what we want to have accomplished for us or what we require.

The representatives were really nice and helpful. One representative helped me feel safe when my alarm went off and the police came in minutes! The crewmen were quick. They were very nice and explained the setup well. I even asked how long it took cause I had to go somewhere so they moved faster for me. When my alarm went off the camera took pictures instantly. I was very satisfied with the results of the problem being resolved also. The system works guaranteed. The value and price is wonderful. I will most likely recommended this to someone as soon as possible especially if they have family or valuable items.

It's easy to get in touch with a sales rep. Will help with any technical issues right away. I had an issue with my alarm and they assisted me over the phone until we found a solution. Really happy with the service! Installation was very easy and it didn't take much time. Someone came home to assist and explain how everything worked. They came at the expected time and day. We only had an issue once but it was solved promptly. In my system, I have the possibility of tracking the activity occurring both inside and outside of my house from my smartphone. This is a very important feature for me as I spent a fair amount of time abroad. While it's pricey I believe the money for value is very reasonable. It's in line with what other providers offer - I haven't tried others but I'm very happy with this one.

It takes forever to get someone on the phone to help you. I have literally talk to 7 people before I had someone who knew what they were doing. They came out the first day I signed with them. Do not get a two year with them. Whatever you do, dont. If I could do it over again I would ask for a trial. I know that there are other companies that do them like 30 and at least 2 week trials. There was one point that my alarm went off at 2 a.m. and I called the nine-one-one, and the minute that the cops got here they wanted them on the phone and they couldn't explain to me. There was no breach but could not explain to me why the alarm went off. They told me that there was going to be a rate for the two years and then it went up nonetheless the next three months into it and well actually about $80 and then even 12 the month after.

They were really helpful. They answered all my questions with easy to understand answers. Even when I accidentally set it off, they helped me turn it off right away. It was easy to understand. They came and showed me how to use it accurately. They showed me what to do when it went off and how to handle it. It worked really well. When my daughter snuck out, it caught her and let me know what happened. It was very helpful. It was very easy to use. The cost of the service was about $89 per month. The installation fee was about $150. All in all a very reasonable price. I think I would buy it again if I needed to.

I have not had to call since installation so I am rating this based on the installation which was excellent. They took their time and explained everything. On time arrival, great service and explanation of how everything works. They also took the time to make sure that they cleaned up after themselves. Easy monitoring remotely from any mobile devices, such as smartphones or laptops. Never had any outages or interruptions in service since installation. Greater price than competitors and 24/7 monitoring for all services. Gives me peace of mind when I am away from home as I can see what is going on, who is coming and going.

Very safe and reliable system. Never had any problems. Easy to use and to understand. Customer service is friendly and always willing to help. They will send people out to your house if you need help with anything personally. The setup and installation of the product was quick and easy enough to understand for even someone who doesn't have much experience. The company was very helpful with giving me information

It's very easy to manage my account and they are always ready for any questions or issues that may come up. If I come across a representative who is unable to answer a question, I have experienced efficient employees who take the initiative and find the answer for me. The installation technician arrived at my residence during the estimated time window I was given when I scheduled the appointment. He went straight to work on my system and was finished in what seemed to be a matter of minutes. He gave me some valuable tips on managing my system and he explained the user interface and operation instructions so well that I couldn't think of ONE question to ask him, since he covered anything that I WOULD have asked.

Very great for your home and very better to use. Also fast loading and had great connection so whether you are at home or not it amazing. The setup was very easy and also it great thing to use when you have bad connection and calling is faster too. It show you who or what is around your house also because of camera it installed but little more money but definitely is worth it and great for when you’re on go. The value is sometimes depending on what you want and purchasing any additional stuff cost kinda extra.