Xfinity Home

I have a Xfinity home security system with display and cameras. Well tech did not install cameras. Said "It's easy. You can do it." Well I moved here 3 weeks ago and have not been able to install it. Well 3 days ago my security system stopped working and I called them of course. Said "I'll walk you thru. Let's troubleshoot your system." I didn't tell them I could figure it out on my own so I let them tell me what I needed to do and it didn't work so they said it was outage in my area. It will come on. Ok so nothing happen. The next night I still have no service but you know I am still being charged for service I'm not getting.

I have had Comcast at my home in Tn. for six years. I am suppose to be able to monitor my alarm system and thermostat from my home in FL. When I got to my Tn. Home in April NONE of my services were were working even my caller ID. They had attached a different phone number for caller ID. Nobody could explain to me how that could even happen. My internet, alarm system and my thermostat was not working at all.

I would like everyone and all of Xfinity customers to know how their safety and security can be easily compromised. Xfinity can allow your security to be compromised at the push of a button. There should be some rule or law about a company agreeing (giving me a certificate of security) to secure your home and they drop the ball, they should hold a large amount of accountability. This morning I experienced a very bizarre situation. I awoke to my services disconnected (my TV had an error code). I purchased Xfinity solely for the security. The other services that I purchased are merely for show. I was told that my services were disconnected because a new person has applied for services at my address and they disconnected mine. I set on the phone 2 hours begging for my service to be reconnected. They were telling me that they could not reconnect the other person’s order was in the system.

Calling to cancel home security. Had to speak with several different people and each person you had to start from the beginning, from telling them who you are and why you are calling only after 3 or 4 transfers you get disconnected only having to start again. I believe this is intentional to delay and frustrate people only to waste hours on the phone. Then once you get your goal accomplished you find there is a rate increase to another service you have. I believe this company is a monopoly and needs much more government oversight or breaking it up would be the best solution.

OK, I get it. Parts can be defective and fail. But apparently Xfinity doesn't. Had the system installed by their technician which was a requirement and I had to pay for. A week later it fails. Being a techy I made the mistake of troubleshooting it myself and providing the tests and results of each test. Nope you will have to go through basic level again when you call in (so I guess I am supposed to waste their time with simple easy to fix problems). Run through the whole gambit of double checking that. Yes it is not functioning correctly and resetting or reworking the installers work won't fix it. Yep the part is defective, so you can now have a technician.

I explained to the service department how this panel was infested and gave me roaches when I have never, ever had a roach problem before. I spent time and money trying to get rid of these things when I finally realized that it was the panel. I threw it out. Service said they would have to someone come out and give me a new one and probably charge me for it. Really? This just cost me money and time because they sent me roach infested equipment and they want to charge me!

I had Comcast install two cameras at my home in 2014 which included 24/7 monitoring. I paid the installation fees and have been paying the monthly service charges since that time (it is now January 2018). Even though the cameras have been offline more than on, I've never missed a payment. I tried several times to set up a service visit unsuccessfully. I was finally able to get one set up in December of 2017. I was promised that I would not be charged a service fee since the cameras hadn’t worked in at least 4 months.

In trying to get a billing question resolved I ended up calling their support line 3 different times trying to get one person that I could understand. The foreign accent of all of their support people, including their supervisor was atrocious!!! I've never been so frustrated in my life. I don't care what their deals are, you DON'T want their service! Run away, don't walk. You've been warned.

I received an invoice from the false alarm reduction program for $300 for false alarms at my home. I am not always available to respond to calls. I have a camera system, no pets and no additional persons at the residence. During the last event, I was on the phone with Comcast tech, when an additional alarm activated. At that point, I requested Comcast to deactivate the entire system. Per my conversation with Comcast escalation department rep, Comcast will not reimburse me for the cost of the false alarms. This entire system belongs to Comcast, it was installed by Comcast, and maintain by Comcast, and therefore it is Comcast responsibility to absorb the cost when equipment malfunctions. Power quality system. Poor business model. Poor customer service.

Levied with renewal fees when I did not authorize it. The absolute worst company to do with business with, hire inexperienced people that keep transferring you from person to person, keep you for hours on end in an attempt to inconvenience clients. The inexperience people sign you up for renewal in attempt to make their sales and line the pockets of their company.

My kids were able to get help and guidance through the entire process of setting up installation while Kevin was on the phone. Kevin was very understanding over the phone that made my kids feel comfortable and confident enough to participate technically.

I've had Comcast/Xfinity for 3 years and a year ago decided to upgrade my package and get a security system put in my house due to break-ins in my neighborhood. A month ago I moved and could not transfer my service due to Comcast NOT offering service to my new home. So I go to Comcast and turn in my boxes, controllers, and wifi router and paid my remaining balance and The guy shook my hand, apologized for not offering service at my new home and that was that. A week ago my bank account was charged $400. So I called Comcast and spoke to a rep and he explained that they are not supposed to charge me a disconnection fee unless I would had moved to where Comcast does offer service and just use another service. The rep said he would have someone from the billing department to contact me immediately so they could fix the charges for me.

So the day started off with the Company lying to me about the Security Cameras I was going to buy from them for increased home security. Actually went to another company after the lie. I told them they were for outdoors and they came to install only to find out they were not water proof and thus N.G. for outdoor use. Plus I was told $29.95 if I did not want them and just wanted to switch my home alarm to them. Yet when look at what I pay now and what they were quoting it was $47.00 more. I can get 3 cameras and much more for $41.95 a month, thanks but no thanks. That was lie 1.

I am very upset!!! My husband paid 100.00 deposit for new service last year 2016. We wanted to TRANSFER SERVICE ONLY TO BE TOLD WE HAD TO PAY ANOTHER 100.00 DEPOSIT (just to transfer service). WOW. WE was told that we couldn't get an alarm system until DEC 2017. Mind you not we already have service, paid 100.00 deposit now we got to pay another 100.00. We not downgrading services, or upgrading. Our bill is already 250.00 a month. Xfinity this is ridiculous with under handing taking more money. Then to be told you good enough to pay a high cable bill but your safety is less important. The representative was very understanding. We like the service but to pay another deposit, where is the first and not to be able to.

We have been Comcast customers for over five years, with services including internet, cable and telephone. While attending the Napa/Solano Home show on Friday, April 28, 2017, my husband and I stopped by the Xfinity counter to ask a question about our cable service. In addition, I expressed interest in learning about Xfinity's Home Security Service. The Comcast representative was named "Calvin" and after having reviewed our account online, his only comment was that "Our current monthly cable bill is too high."

After speaking with multiple reps I was lied to of package prices and every representative I spoke with would NOT transfer me to a manager. It is extremely frustrating when you are a loyal customer and each time you speak with someone they are telling you different things. I no longer want this service and am tired of going around in circles.

I have all of the other Comcast/Xfinity services and so decided to bundle them all into one bill and company. My disappointment now is that many of my friends and neighbors have other services and/ or the ones to install and use themselves without a monthly fee. Some of theirs allow them to see who is at the door right on their smartphone, either ringing the doorbell or just delivering a package. They can even reply through the doorbell's speaker, so the person does not know if they are home or not. My system would not work if my home's power was out. But I still feel secure knowing that I can set the alarm when at home or away, as well as push a button for emergency...

Think it's great, it all is directed to the police department, fire, and ambulance. All windows and doors, great monitoring system surveillance. We had other ones before and we felt we were locked in a Fort Knox building. Hope this helps. God bless.

I originally started my service with Comcast back in 2015. In 2016 my husband and I purchased a home so we "transferred" (started over) our services and added Xfinity Home. At the end of 2016, my husband passed away so I had to sell the home. I called a few days before closing on March 6, 2017 and asked about transferring services to my new location. I was told I could not transfer service since there was active service at the new location. I then asked if I could disconnect my service. I was told yes. I then asked if I would be charged any termination fees. I was told no. I proceeded to disconnect my services and request new services for the new location with another company.

Me and my wife moved our service from Boulder to Erie, this is a very simple thing not with Xfinity. They messed up the billing, started a new agreement and raised our bill. When we called them about the mistake they assured us that they would backtrack all the billing and apply a credit to our account. This never happened so we called again, same response. Same problem the next month. After 12 phone calls the extra charges were removed until the next billing cycle included a letter from a collection agency for $30. Called the collection company and submitted a certified letter to dispute the charges. Called Xfinity again with the same response however the collection company still does not show a payment. WHAT A JOKE OF A COMPANY.

I paid via online and three times the site rejected my credit card payment. Turns out two of the three went through. When they called to authorize the payments I specifically said yes to only one of the payments. I am on a recorded line telling them that I am only authorizing ONE payment. Guess who has been battling the "billing" department to have the amount refunded? Yup. This girl. Today when I asked to speak to a supervisor the CSR plugged her nose and pretended to be someone else. I mean I am not joking even a little. Who does that? Ish!!

System never worked correctly. I gave up on the service after TWENTY TWO MONTHS (22) and asked to have it removed from my bill THREE different times. I am still be billed for the service TWO months later, which is disconnected! Absolutely NONE of the experience I had with Comcast/Xfinity services and customer service has been positive. I am concerned about NOT paying the bill as I do not want a hassle with my credit report.

First, if your system has any error at all, there is an annoyingly loud beep twice every minute you cannot shut off without taking out the battery of the unit. This then leads to the next problem - if someone breaks in with a screwdriver all they have to do is take out the battery and your system is disarmed. Comcast confirmed to me that if this happens no police will be notified. You may be notified with an automated call that your system is offline. That's it. Better hope you are not out of town when either your system malfunctions as mine did or someone breaks in and takes out the battery. Total JUNK!

I noticed that my account had been paid and I had a credit of $10. I didn't think anything of it. I figured I must have over paid my bill because I do that sometimes. The next time I looked at my bill it was $167.00. My bill has never been $167.00. I called to ask why my bill went up. I was told that someone else's money had been applied to my account and that's why my account was paid and had a credit of $10. When they reversed the charge to my account they added on a late fee because now I was late paying my bill because I thought it was already paid. Even though my bill was originally $156.65 and the late fee of $10 wasted applied that would have made my bill $166.65 but for some reason my bill was $177.

I called today to cancel my membership with Comcast because I have to move. I don't need their services anymore. I was under the impression when I first signed up that I would not have to pay any cancellation fees for doing so. The very cold and unemotional rep simply said "you owe $223 for canceling your 3 year contract." I told her that I had not signed anything or been told that I would ever have to pay such fees for an early termination. But she said there was nothing she could do. Her story then changed to 24 months not 3 years and that I had only been in the contract for 12 months so now I only owed $150 for the cancellation. After I've already given the company years of my business and thousands of dollars you'd think they wouldn't lie or treat their customers with such disrespect.

Cameras never worked right. Thermostat failed. Fire alarm went off while I was home for no reason. Customer support not only failed to help but tried to tell me I had to buy extra support package so they would help me. Technicians failed to fix cameras. Cut the wires and left. Infuriated, I removed everything and drove an hour to "nearest" store and gave them back whole system. They refused to listen to me and charged me for remaining months on security. In my 53 years of life here on earth I have never dealt with a more unprofessional company. When they came to North East PA they flooded the area with stores. After they built base they left and closest store is hour drive for part replacement or pay to have it mailed.

They were really responsive right away and accommodating to any questions or concerns I had. Telephone is absolutely the way to go when getting in touch with them. Customer service employees were always thoughtful and usually had a good attitude. Only occasionally did I get a representative who seemed grumpy or difficult to understand. I felt my home was safe and looked after with them. The set up and installation was easy, however my house was already wired for a security system, so there wasn't a ton of groundwork that needed to be done. The technician showed up when he said he would and was prepared and efficient. Things went quickly and he explained to me what he was doing as he was doing it. He was polite.

The customer service provided was fantastic. Everyone I dealt with was very friendly, knowledgeable and helpful. I had a really great team of people working for me. The installation process was quick and easy. Minimally invasive. I hardly even noticed anyone was here! It didn't interfere with my daily life and was done in much less time than I had originally expected. The monitoring capabilities are superior. I love that I am able to use my smartphone to access my home's security features. It is convenient and easy to use. It was an amazing value! I shopped around and found that I definitely received the most bang for my buck with this system and I couldn't be happier with it.

I was confused about setting up the system but they took all the hassle away for me by doing the entire setup for me, explaining in great detail how the system operates. They installed and mounted the control unit where accessible yet where it wasn't looking like a "sore thumb." All the how tos and wheretofors were explained in great detail and operation was made simple to understand. Everything that is of a major concern for us has been address more than satisfactory. We are able to see what we need to see for the protection of our family and home. It is a good value considering how expensive things are these days due to the value of the dollar and what we want to have accomplished for us or what we require.

The representatives were really nice and helpful. One representative helped me feel safe when my alarm went off and the police came in minutes! The crewmen were quick. They were very nice and explained the setup well. I even asked how long it took cause I had to go somewhere so they moved faster for me. When my alarm went off the camera took pictures instantly. I was very satisfied with the results of the problem being resolved also. The system works guaranteed. The value and price is wonderful. I will most likely recommended this to someone as soon as possible especially if they have family or valuable items.

It's easy to get in touch with a sales rep. Will help with any technical issues right away. I had an issue with my alarm and they assisted me over the phone until we found a solution. Really happy with the service! Installation was very easy and it didn't take much time. Someone came home to assist and explain how everything worked. They came at the expected time and day. We only had an issue once but it was solved promptly. In my system, I have the possibility of tracking the activity occurring both inside and outside of my house from my smartphone. This is a very important feature for me as I spent a fair amount of time abroad. While it's pricey I believe the money for value is very reasonable. It's in line with what other providers offer - I haven't tried others but I'm very happy with this one.

It takes forever to get someone on the phone to help you. I have literally talk to 7 people before I had someone who knew what they were doing. They came out the first day I signed with them. Do not get a two year with them. Whatever you do, dont. If I could do it over again I would ask for a trial. I know that there are other companies that do them like 30 and at least 2 week trials. There was one point that my alarm went off at 2 a.m. and I called the nine-one-one, and the minute that the cops got here they wanted them on the phone and they couldn't explain to me. There was no breach but could not explain to me why the alarm went off. They told me that there was going to be a rate for the two years and then it went up nonetheless the next three months into it and well actually about $80 and then even 12 the month after.

They were really helpful. They answered all my questions with easy to understand answers. Even when I accidentally set it off, they helped me turn it off right away. It was easy to understand. They came and showed me how to use it accurately. They showed me what to do when it went off and how to handle it. It worked really well. When my daughter snuck out, it caught her and let me know what happened. It was very helpful. It was very easy to use. The cost of the service was about $89 per month. The installation fee was about $150. All in all a very reasonable price. I think I would buy it again if I needed to.

I have not had to call since installation so I am rating this based on the installation which was excellent. They took their time and explained everything. On time arrival, great service and explanation of how everything works. They also took the time to make sure that they cleaned up after themselves. Easy monitoring remotely from any mobile devices, such as smartphones or laptops. Never had any outages or interruptions in service since installation. Greater price than competitors and 24/7 monitoring for all services. Gives me peace of mind when I am away from home as I can see what is going on, who is coming and going.

Very safe and reliable system. Never had any problems. Easy to use and to understand. Customer service is friendly and always willing to help. They will send people out to your house if you need help with anything personally. The setup and installation of the product was quick and easy enough to understand for even someone who doesn't have much experience. The company was very helpful with giving me information

It's very easy to manage my account and they are always ready for any questions or issues that may come up. If I come across a representative who is unable to answer a question, I have experienced efficient employees who take the initiative and find the answer for me. The installation technician arrived at my residence during the estimated time window I was given when I scheduled the appointment. He went straight to work on my system and was finished in what seemed to be a matter of minutes. He gave me some valuable tips on managing my system and he explained the user interface and operation instructions so well that I couldn't think of ONE question to ask him, since he covered anything that I WOULD have asked.

Very great for your home and very better to use. Also fast loading and had great connection so whether you are at home or not it amazing. The setup was very easy and also it great thing to use when you have bad connection and calling is faster too. It show you who or what is around your house also because of camera it installed but little more money but definitely is worth it and great for when you’re on go. The value is sometimes depending on what you want and purchasing any additional stuff cost kinda extra.