Xfinity Home Reviews

We decided to change carriers after Xfinity increased their charges on our account. We discovered that after paying for Xfinity's home alarm system that the alarm system was NOT transferrable to another company. We were not told that when we bought the alarm system. Buyer beware.

We have had Xfinity internet and cable for a while. Last 3 months. It has been HORRIBLE!!!! Out more than working. Takes HOURS & HOURS to get through to a person. Technician here like 2 hours Saturday. Worked when he left. Out for at least an hour every day since then. Absolutely HORRIBLE.

I call Xfinity on a technical issue which was resolved on 5/23. During the call the agent said my bill could get lowered by $30/mo. We reviewed the promotion and I agreed. I received my first bill and instead of $30 less it was $30 more. I called Xfinity and requested they reinstate my previous service. They said no problem but now I’m paying over $12 more a month because there is not a promotion they can apply. The service is good but it is very pricey and be aware of the deceptive marketing they advertise. Very disappointed and frustrated with Xfinity and will be looking for alternate options. Also it is very difficult to get a live human on a service call. They want to use text chat.

Xfinity, YOUR COMPANY NEEDS TO BE BOYCOTTED! YOUR COMPANY NEEDS TO BE SHUT DOWN! This review is going to be posted everywhere! You want to overcharge ALL OF YOUR CUSTOMERS IS **! We are calling you out on how ** your customer service is! You need to bring back American Workers not workers from other countries, tell me otherwise and I’ll call your **.

Beware of this company. I had Xfinity Home security for 9 months, then canceled. I was charged the balance for the equipment, even though it was returned at the local xfinity store, and I have the receipt to prove it. They claim I was "buying" the equipment. I was not aware of this because the previous 3 times I had this service, I always had to return it. Now they refuse to help me. I'm being charged over $300 for absolutely nothing, while xfinity makes more money with the equipment that I returned. It's theft by deception. The local xfinity store even admits their mistake for accepting the return without telling me. Still NO ONE will fix the issue. I have no equipment and a $300 bill for nothing. Beware of doing any business with Xfinity!!

We have Xfinity for internet/tv/dvr. We had a plan that worked well for us. We began to have poor connectivity with our internet and called in a service request. While on the phone with the Xfinity rep, we were offered the EXACT plan for $10 less. When we asked them if they were certain that it was the same plan and was assured that it was. We agreed, who wouldn't? That was our mistake, trusting Xfinity. We found out the next day that it was the same plan just minus Showtime. It was a classic "bait & switch". So we asked for the old package to be put back onto our account (for the same cost) and they did, yet this time it was minus the DVR storage. They told us that if we wanted the DVR storage, then WE would have to pay $10 MORE a month. So now we're back to the same plan, same storage but WE'RE paying more for it. Xfinity is a bad player. Stay away!

Xfinity is nothing more than a large con-game. They make promises of "hot spots" and back up systems which virtually do not exist. We have life support equipment at home that they EXCLUSIVELY SAID would be maintained in an emergency, yet we were without internet and cell phone access for 2 hours +! They're so large that they don't care about complaints. Customer service is not in their vocabulary. Try finding their customer service contact info... it's buried in their website. They direct to to a bad loop "bot" that addresses nothing more than upgrades. If you want to get their attention, I've found that filing a formal complaint with the FCC and your state's Attorney General's office is the easiest & fastest way. Better yet find an alternative to these CON ARTISTS!

I worked a night shift. Excepted a call from Xfinity. Salesman was told to make it quick. I had worked the nightshift and was in bed. He went over the some sales pitch. I agreed to all BUT the security camera at 10.00 month for 2 yr. You can buy a package of cameras for that price. Any rate. I said NO to the camera. I signed the new package (higher speed internet). I received this camera in the mail. Never hooked it up.

I called Xfinity to get Home security system, the customer service offered me options and said it will cost $20 per month. The final bill I received of $60 per month. I had to call them 8-9 times wasting 4 hours and supervisor didn't care abt anything and asked me to cancel service. I have been a loyal customer of Xfinity of 15 years and this is how we are treated. Shame on Xfinity.

Do not do business with Xfinity/Comcast. Sleazy behavior. Get everything in writing - and do not agree to anything over the phone or by email. They are awful - and will approach you to try and lock you into a commitment for their bad product. Run, don’t walk away.

Having been a customer of Comcast/Xfinity since cable first became available here in Stockton, California, I have had great service! However, in the last 3 + years everything has quickly gone downhill. I love all the options and premium channels they offer which is why it is so hard to leave them. Their prices and service calls are EXTREMELY high!!!! But for the last 3 plus years I have finally finally decided enough is enough. Deceptive customer service tricks to temporarily placate me about my service is common now. They have been to my house literally over 12 times. Now when I call in (taking a minimum of 30 minutes to get to an actual live person) they then put me through a drill of cold booting the system by unplugging everything to try and fix it plus a bunch of other time-wasting procedures.

I was excited to have this installed.. I did not realize all the components and wiring, however. The camera was small but I did like the features that came with it, like I.e. weather map and all the notifications. Also was easy to use the app on my phone.. I just had wished it wasn’t so expensive over time.

I love the security I get from this security system. The fact that I can see who is on my property is a total win for me. We have many packages delivered since covid and protection is important to us. It certainly fits our needs.

I have had XFINITY wired security system but it just seemed way too expensive for the service we had with only three cameras! There are so many different choices I feel like I need to take a few months to read all of the reviews on all of the choices of security systems that are out there now!

Simply don’t feel our existing system is inadequate. Fortunately, there have been no issues but feel real concerns. There needs to be more comprehensive equipment configuration to satisfy the safety concerns I have.

System does not protect garage doors, app is slow to respond. Batteries in sensors lasted less than a year before needing replacement. Desk mounted main keypad is not the same quality or service level I was accustomed to with Vivint.

They are excellent in what they do but are a little understaffed and usually have to wait a couple of days for a appointment. Their control module is ultra-modern and information about the security system is quickly available in of a problem.

Well I wouldn't recommend if it was based off 1st impressions. It took 4 techs for my stuff to be hooked up correctly. The first tech was a creep and ran out halfway through the job when my husband woke up then told the company he didn't feel safe. He lied. He thought I was home alone. The second tech was better but couldn't get my cameras to work or sync. I ended up doing myself. The 3rd tech just installed them properly as 2 are outdoor and needed the wires ran through the hole. After all this I was very happy. The HD cameras show great and I can watch my packages, know who's at my door, etc without moving just looking at the touchscreen or app on my tablet or phone.

The system overall is working very well. I'm able to use the cameras when I am away to see what's going on and the video screen makes me aware of all movements. It notifies me if doors or windows have been opened. I'm pleased with system however the monthly bill is quite high.

XFINITY home security is convenient and a great product for the amount you pay. I only wish that it worked with Amazon Alexa and my digital door locks. However I can control those with an app so that’s fine.

Here I was, all ready to switch to Xfinity Home so I could finally monitor and operate my system remotely. I still do like that capability. My issue is the quality of the equipment that they offered and installed. The equipment looks like something one might have purchase from a 3am infomercial. 99% of the time I can't get the base station to operate by touch. It simply isn't responsive. After several attempts I get frustrated and to go to the phone app to control my system.

I have been trying to transfer my Xfinity service to a new address. This should be a simple process. I tried online but I had some questions. I have spent 3 hours and 48 minutes without resolution. The automated service will absolutely not allow any way to speak with a human being. I was sent through various chat agents, got disconnected over and over again, finally got a call back, got disconnected by her, went through a chat and finally got through the new contract and was sent to respond to an email to confirm the contract but when I opened the email there was nothing there. Back to square one. I was not going to start over but that was what the chat agents were trying to make me do. I was disconnected 4 times by chat agents. I BEGGED TO SPEAK TO SOMEONE. I am still waiting. This is shameful service.

Trying to get my service moved to another apartment in the same building took 3 calls. Before you can talk to a human you have to navigate a phone tree that is just horrendous. I took a video of how long it takes to get to a real person when you know the exact numbers to press 7 minutes... 7. 7 minutes to get to someone who has NO clue what to do. On try 3 I got someone who updated my service in 1-2 minutes. What's sad is this has been my best Xfinity experience so far.

The cameras work well. The customer services is great at helping you solve a issue if one comes up. So far we haven't have had problem. But if we do this company seems to be on top its game.

I had an appointment to have my home surveillance put it on Sunday Dec 22 from 8am-10am! Well they never showed up! I call In to see where they're at and they changed my appt without my consent or knowledge! MY KIDS LIFE ARE IMPORTANT! If I didn’t feel the need to have it I wouldn’t be leaving this review!!!! This totally unacceptable!!!! I’m getting rid of them all together! So unprofessional! I get a call they say, "O we can come tomorrow." NO NO YOU CAN'T. I WORK!! Did nothing to help settle the situation. Took the value of our lives away as he said, "Well I don't know what to tell you. Do you want the appt or not!!" Never been so disgusted in my life. These people don’t care. They just want our money!!!!

An absolutely terrible company. Internet companies are the pinnacle of corporate greed and shakiness and Xfinity with Comcast sits on top. It will take 5 calls for me to cancel my service. I have moved to an area where it's not available. They act nice on the phone but are deceitful monsters. Do NOT choose to work with this travesty of a company. Request that your area gets Webpass with Google fiber instead. A million times better.

I have been a Comcast customer since 2000 in several states without issues until I turned 55 years old. This may just be the deterioration of the company or it may be ageism. I have a AA degree in technology so it is very difficult to deceive me. I also work in revenue area of business. In the past year 2018-2019 Xfinity has deceptively charged me more for my basic home services. Additionally, their salesperson on the phone and face to face in Murfreesboro TN lied to me about available services forcing me to have the only option of higher cost services I do not want or requested. Everyone in the Comcast store today 11.22 was over 58 years old. This company is practicing not just deceptive sales but they are targeting seniors. Attorney generals in Florida suede them successfully but basically customers have to leave. I hate thieves and I refuse to make excuses for Comcast just because they had integrity in the past. I was ripped off repeatedly this year.

I Have cable Internet and home security with Xfinity and I constantly have a problem with my devices. Sometimes I'm on the phone with xfinity for over a hour. Sometimes the problem gets resolved. Sometimes it doesn't. Constantly unplugging items and plugging them back in then want to send a technician and charge me $60 for The Visit which is insane and to top it off for all the headache and freaking hassle they offer me $11.88 for the inconvenience. Been with them since 2017. I'm sure in other company would love the money that I pay and I'm thinking that's exactly what I have to do. Go with another company. Just horrible service. I can't stand that anymore. 2017 through 2019 just a little way too long of me giving my hard earn money and returned for nothing.

This is by far the WORST customer service that I have ever received!!! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system. Please call for help. So we called waited 15 mins for a rep. The rep gets on the line. Hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the account for us. Finally says, "Oh well I need you to speak with one of our technicians to finish. You won't have to hardly talk to him. I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where.