Xfinity Home

I was excited to have this installed.. I did not realize all the components and wiring, however. The camera was small but I did like the features that came with it, like I.e. weather map and all the notifications. Also was easy to use the app on my phone.. I just had wished it wasn’t so expensive over time.

I love the security I get from this security system. The fact that I can see who is on my property is a total win for me. We have many packages delivered since covid and protection is important to us. It certainly fits our needs.

I have had XFINITY wired security system but it just seemed way too expensive for the service we had with only three cameras! There are so many different choices I feel like I need to take a few months to read all of the reviews on all of the choices of security systems that are out there now!

Simply don’t feel our existing system is inadequate. Fortunately, there have been no issues but feel real concerns. There needs to be more comprehensive equipment configuration to satisfy the safety concerns I have.

System does not protect garage doors, app is slow to respond. Batteries in sensors lasted less than a year before needing replacement. Desk mounted main keypad is not the same quality or service level I was accustomed to with Vivint.

They are excellent in what they do but are a little understaffed and usually have to wait a couple of days for a appointment. Their control module is ultra-modern and information about the security system is quickly available in of a problem.

Well I wouldn't recommend if it was based off 1st impressions. It took 4 techs for my stuff to be hooked up correctly. The first tech was a creep and ran out halfway through the job when my husband woke up then told the company he didn't feel safe. He lied. He thought I was home alone. The second tech was better but couldn't get my cameras to work or sync. I ended up doing myself. The 3rd tech just installed them properly as 2 are outdoor and needed the wires ran through the hole. After all this I was very happy. The HD cameras show great and I can watch my packages, know who's at my door, etc without moving just looking at the touchscreen or app on my tablet or phone.

The system overall is working very well. I'm able to use the cameras when I am away to see what's going on and the video screen makes me aware of all movements. It notifies me if doors or windows have been opened. I'm pleased with system however the monthly bill is quite high.

XFINITY home security is convenient and a great product for the amount you pay. I only wish that it worked with Amazon Alexa and my digital door locks. However I can control those with an app so that’s fine.

Here I was, all ready to switch to Xfinity Home so I could finally monitor and operate my system remotely. I still do like that capability. My issue is the quality of the equipment that they offered and installed. The equipment looks like something one might have purchase from a 3am infomercial. 99% of the time I can't get the base station to operate by touch. It simply isn't responsive. After several attempts I get frustrated and to go to the phone app to control my system.

I have been trying to transfer my Xfinity service to a new address. This should be a simple process. I tried online but I had some questions. I have spent 3 hours and 48 minutes without resolution. The automated service will absolutely not allow any way to speak with a human being. I was sent through various chat agents, got disconnected over and over again, finally got a call back, got disconnected by her, went through a chat and finally got through the new contract and was sent to respond to an email to confirm the contract but when I opened the email there was nothing there. Back to square one. I was not going to start over but that was what the chat agents were trying to make me do. I was disconnected 4 times by chat agents. I BEGGED TO SPEAK TO SOMEONE. I am still waiting. This is shameful service.

The cameras work well. The customer services is great at helping you solve a issue if one comes up. So far we haven't have had problem. But if we do this company seems to be on top its game.

I had an appointment to have my home surveillance put it on Sunday Dec 22 from 8am-10am! Well they never showed up! I call In to see where they're at and they changed my appt without my consent or knowledge! MY KIDS LIFE ARE IMPORTANT! If I didn’t feel the need to have it I wouldn’t be leaving this review!!!! This totally unacceptable!!!! I’m getting rid of them all together! So unprofessional! I get a call they say, "O we can come tomorrow." NO NO YOU CAN'T. I WORK!! Did nothing to help settle the situation. Took the value of our lives away as he said, "Well I don't know what to tell you. Do you want the appt or not!!" Never been so disgusted in my life. These people don’t care. They just want our money!!!!

I have been a Comcast customer since 2000 in several states without issues until I turned 55 years old. This may just be the deterioration of the company or it may be ageism. I have a AA degree in technology so it is very difficult to deceive me. I also work in revenue area of business. In the past year 2018-2019 Xfinity has deceptively charged me more for my basic home services. Additionally, their salesperson on the phone and face to face in Murfreesboro TN lied to me about available services forcing me to have the only option of higher cost services I do not want or requested. Everyone in the Comcast store today 11.22 was over 58 years old. This company is practicing not just deceptive sales but they are targeting seniors. Attorney generals in Florida suede them successfully but basically customers have to leave. I hate thieves and I refuse to make excuses for Comcast just because they had integrity in the past. I was ripped off repeatedly this year.

I Have cable Internet and home security with Xfinity and I constantly have a problem with my devices. Sometimes I'm on the phone with xfinity for over a hour. Sometimes the problem gets resolved. Sometimes it doesn't. Constantly unplugging items and plugging them back in then want to send a technician and charge me $60 for The Visit which is insane and to top it off for all the headache and freaking hassle they offer me $11.88 for the inconvenience. Been with them since 2017. I'm sure in other company would love the money that I pay and I'm thinking that's exactly what I have to do. Go with another company. Just horrible service. I can't stand that anymore. 2017 through 2019 just a little way too long of me giving my hard earn money and returned for nothing.

This is by far the WORST customer service that I have ever received!!! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system. Please call for help. So we called waited 15 mins for a rep. The rep gets on the line. Hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the account for us. Finally says, "Oh well I need you to speak with one of our technicians to finish. You won't have to hardly talk to him. I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where.

System glitch after another. Poor customer service. Calling tech support is like a trip to the DMV. They can’t fix the issues but you wade through 20 minutes anyway. When you finally get a tech appointment they can’t fix it. The “repairs “ work for an hour and then it’s back to garbage again.

I will always recommend this product to anyone who is willing to purchase because they know better how to secure homes and they are trustworthy. The product is of great value and their customer service is 9.9% available every time, everywhere and any day.

Overall, Xfinity Home service is good. Operation of the security service through the app is very convenient. Having the service as part of a bundle package can have a downside due to an outage from one of the other services. I have to contact the home service separate to reset the service. Updates to the service are done automatically which is good.

I love my Xfinity Home system. It's very easy operate, they offer real time responses, a easy mobile app., and good customer service. I bundled my services with my cable and internet for an even greater savings.

They tell you a price it’s not close to the price with fees and after the first year of the contract it tripled in price. You can just go to Amazon and get cameras that will alert you if someone is in your home.

I do like my Xfinity Home security service. I like the keypad by the door and how I can set it when I leave and when I go to bed each night. I'm glad I've never had an intruder but I know if I did I could count on Xfinity Home security service to keep me safe and send the authorities in a hurried manner.

I would say I haven't had the service since November of 2016 because I am staying with others. Xfinity had great service, but like I've ALWAYS say unless you have back up battery system in your security it doesn't do any good if power goes out!! The monitor screen I kept in my room was delayed, so intruders could of been upstairs but would appear to be downstairs still. They're great when it comes to repairing and answering questions!! ALWAYS came out on call!!! No battery BACK up!! And monitor were downfall but I was so happy with xfinity service and equipment etc. They made everything ok!!! Maybe they've changed that by now. And that makes it a great service.

I was supplied alarm pads, door sensors and a camera. I especially like checking on my home while I’m out for the day. I’ve had no problems with false alarms. The one time my alarm went off the police were there in 5 minutes.

Wish they would offer more cameras in the package. They are Bearcats. Your company even if you're Bungo. I don’t know how the emergency system works. We never had to bother with that. Do you? Have a sprinkler system in our house and Leo smoke alarms yes but I don’t know how intruder system really would work. As far as sensors go we have a little dog and they say that it doesn’t set off the system but it does activate the camera anytime a cat or a dog walks by or a bird or spider.

They offered a really good deal signing up and good deal on additional equipment such as security cameras, smart thermostat, smart smoke alarm, etc.. They also allowed for payment options to pay for the equipment and installation over the course of 4 or months.

If you sign up for auto-pay they will double dip your account. If anything bounces you'll eventually get that second payment back but they will not pay for any return fees from your bank because of what they did. Every month they will find a way to go up five or $10 on your bill even though you're under a contract. When you call they'll tell you to look at your contract but their fees can go up during your contract. I'm about $400 in the hole with these people.

I called to renew my contract because I was about to go off contract. I called before it ran out and got on a new contract so I didn't go off contract, sounds like I did the right thing? Nope. A few weeks after I agreed to the new contract I went to a retail location to pick up my self install kit. They had no record of my new contract, it had been cancelled and I was currently off contract and the bill went up about 50%. I tried getting that contract that I agreed to back but the current deals had changed and it wasn't an option. I agreed to a lower contract so they could get the deals back. Then they found another deal that was $10 cheaper than the contract I agreed to over the phone. Great, let's do that one. I agreed to it and then it vanished from the screen. So then I had to agree to another contract $10 more than the one I agreed to over the phone. So I did that so I wouldn't be off contract and he said that he would put in for a work order.

Alarm system prematurely goes off. You're locked out of the app unable to turn off the alarm. Home monitoring service says they'll turn the alarm off. They do not. Your pet is then sent into seizures from the loud sounds of their alarm and they refused to compensate the medical.

Xfinity new modems have much less range than the older models. If you are within 10 feet, the speed is very good. If you are 20 feet away, the speed is very slow (like 3 Mbps) or does not connect. An Xfinity senior technician advised to buy third party equipment as they were having serious problems with range from the XP6. My service was not working for five months. Xfinity kept telling me they would fix it, but they had no intention of doing so. Be VERY CAUTIOUS about signing up with Xfinity. They do have fast internet speeds if you are in a studio apartment. But if you have a house that is more than 500 sq. ft., you may have serious issues with speed and connectivity.