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Vivint vs. Cove

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by Jessica Render ConsumerAffairs Research Team
Vivint Smart Home and Cove

Compare Vivint and Cove

Vivint and Cove are two newer home security companies. Both offer the ability to customize equipment packages to best fit your needs. In addition to customizable equipment, Vivint and Cove have month-to-month monitoring options with no long-term contracts required. There are a few differences between the companies — Cove is much more limited in smart-home integration than Vivint. Vivint also offers a video doorbell, which is an option Cove doesn’t provide.

Installation and cost

vivint home security logocove logo
Installation typeProfessionalDIY
Installation fee$49 to $199None
Upfront costVaries based on equipmentVaries based on equipment
Trial periodNone listed60-day money-back guarantee
Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchaseNo term contracts
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
cove logoDIYNoneVaries by selected equipment60-day money-back guaranteeNo term contracts

Monitoring plans and pricing

vivint home security logocove logo
Monitoring price range$19.99 to $29.99+$15.00 to $24.99/month
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoringStarting at $19.99Starting at $15/month
Upgraded professional monitoringCustom plans and packages availableStarting at $25/month
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
cove logo$15.00 to $24.99/monthProfessionalNot offeredNot offeredStarting at $15/monthStarting at $25/month

Security equipment

vivint home security logocove logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonVivint Emergency PendantMedical panic button
Yard sign
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
cove logoWirelessIndoor and outdoor camerasMedical panic button

Smart-home features

vivint home security logocove logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensorHeat detector within smoke detector
Water sensor
Smoke detector
CO detector
vivint home security logo
cove logoHeat detector within smoke detector

Technology

vivint home security logocove logo
Mobile app
Mobile app monitoring
iOS rating4.62.3
Android rating4.42.5
Notification/alert optionsText and pushPhone, email, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsNestIFTTT
vivint home security logo4.64.4Text and pushNest
cove logo2.32.5Phone, email, text and pushIFTTT

Reputation on ConsumerAffairs

vivint home security logocove logo
Overall star rating4.83.26
Verified customer reviewsVivint reviewsCove reviews
vivint home security logo4.8Vivint reviews
cove logo3.26Cove reviews

All information accurate as of publishing date.

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    Vivint

    Vivint specializes in highly customizable home security equipment packages based on clients’ specific needs and wants. It also has professional monitoring options starting at around $1 per day.

    Vivint can integrate with smart-home technology and assistants like Alexa and Google Home. It also offers competitive financing options for the equipment. If you choose to purchase the equipment outright, you're not required to sign a contract and can pay for monitoring on a month-to-month basis.

    Vivint plans

    Vivint does not offer pre-made equipment packages — instead, a representative helps tailor a package to your specific needs. Equipment options include a control panel, panic pendants, glass break sensors, smart thermostats, video doorbells, smart locks, indoor cameras, outdoor cameras and motion sensors. Vivint also has the ability to integrate with smart lighting systems and garage door openers.

    What Vivint customers say

    Vivint earns high marks from the majority of reviewers on our site. Customers highlight their positive experiences with the installation process, saying the technicians are knowledgeable, efficient and able to answer all questions. Most customers claim the system works well, though there are some who had negative experiences with malfunctioning equipment and poor installation.

    My service rep was great and installed everything quickly. Great quality and easy to use. I like being able to control it from my phone and also the Smart Hub. I was about to choose where I wanted everything and he made it super easy for me to access.”

    Dustilynn of Richwood, TX

    Cove

    Cove lets customers hand-select the type and quantity of equipment they want. It doesn’t have pre-made equipment packages for easy customization, but its equipment is all suitable for DIY installation.

    Additionally, Cove has low monthly monitoring rates that range from 50 cents to 83 cents per day. There are no contracts, and the company has a 60-day money-back guarantee.

    Cove plans

    Cove doesn’t offer bundled home security packages, but you can take a quick online survey to help you build a customized system. Equipment options include a control panel, door sensors, window sensors, motion detectors, glass break sensors, smoke and carbon monoxide detectors, flood sensors, key fobs, panic and medical pendants, indoor cameras and outdoor cameras.

    What Cove customers say

    Cove has relatively good reviews on our site. Positive reviewers say it's a good value and easy to install. However, there are some complaints about false alarms. One customer said the alarm response is excellent but found the equipment a bit lacking.

    Easily installed. Customer service, when setting up the security system was excellent. Keyboard easy to navigate. Push the buttons slowly. You have the option to receive a verbal notification whenever a door or window is open. The camera works well. However it requires a membership to a cloud service when saving video.”

    Ralph of Vacaville, CA

    Bottom line: Vivint or Cove?

    There are a few differences between Vivint and Cove. Vivint has several more equipment options that integrate with smart homes, including video doorbells, smart thermostats, smart lights and garage door openers. Cove doesn’t have these equipment options. Another difference between Vivint and Cove is that Cove is strictly a DIY installation option, while Vivint generally requires professional installation for an additional cost.

    • Vivint is best for customers who need customized packages with multiple smart-home integrations and don’t mind the extra installation fees.
    • Cove is best for customers who don’t have as many smart-home devices and equipment to integrate and want to install the equipment themselves.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.