Viking Refrigeration Reviews

We know a lot of people that have Viking Refrigerators and we chose the name for our most recent purchase. The quality is good but I was surprised I had a problem with it. They came out and took care of it but I guess things are not made the way they used to be made. Still, I am satisfied.

We did a lot of research online so that’s how we figured out Viking is a good brand name. I like it. We bought a whole set of Viking. We have the fridge, dishwasher, hood, stove, and microwave. I like that the refrigerator makes ice pretty fast because I like to drink something cold. It also has a separate compartment for different sizes like for fruits and vegetables. I also like that I can take everything off to wash it. It’s very easy to clean. But then when we called because the fridge's icemaker was not making ice, I haven’t heard back anything yet. I got it from one of the distribution partners so the date might not be within the warranty. In the end, we read out on my manual and tried to defrost everything and now it works. That means the quality is good, but in the end, they could never resolve anything for us. We just figured out and did everything ourselves.

I got lucky while shopping for a counter depth refrigerator at Best Buy. It happened that BB had a discount on their Viking 36 French Door Bottom Freezer floor model as they were replacing that model with a newer model. On top of that the floor model had a small dent on the door, so it was further discounted. I'm have never owned a high end refrigerator... It's amazing in comparison to my last GE Profile. Good looking design, even down to the control panel. I was concerned about having the bottom freezer and now prefer it over a side by side. The interior LED lights are amazing. Fitting a pizza box on the wide shelving is fantastic. The motor is relatively quiet, a bit noisier when it goes through some sort of cycle every so often for a few minutes.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

I buy design magazines and I've always liked Viking. I liked its look and the efficiency, and I've always thought Viking lasts longer so I definitely had the idea in my mind that it was a step above Thermador. I bought it four months ago but I bought it in Kentucky and I live in Utah, so it was in transit. I just registered it and I've had it for more than a month. I bought it mainly for exterior and the tray storage feature that could store big platters and cakes. But I ended up liking the LED feature on the inside without knowing I picked it for that. I was surprised how cool the LED lights were.

The builders put Viking in the brand-new house which I've only had for over two and a half years now. And I've had trouble with both my refrigerator and my stove. Although, I had Vikings before and the refrigeration was okay parts of it get really, really cold and even the bottom drawer actually freezes things. I was disappointed within a few months after we got it. The dairy product holders were both cracked and when you open the door, all the butter falls out. It took me a very long time to get it fixed because the dealer’s contractor was not responsive. I was informed that the warranty on that was only three months, which I thought was crazy on Viking since a Viking product is so expensive. It took me over a year to get that done and even spent the year leaving messages back and forth and got me assisted for it to be taken care of.

The builder had already put in a Viking refrigerator when we purchased the house. I like the way the refrigerator is sloped and organized but I was surprised with the depth of the fridge. I’ve always thought it would be deeper inside, but it wasn’t. Also, I’m having quality issues where there’s a bit of water dripping from our freezer. So far, I’m a little not too satisfied with it.

We bought a Viking Refrigerator on 20th of September. And then, we heard some grinding noise from the compressor. We had a previous refrigerator that failed and it’s giving the same sound. Also, when we got the refrigerator, there was a ding on the top of the door and the people who sold it to us said they’re going to get a replacement door and a replacement shelf that was cracked inside the door. They haven’t done anything yet, and it’s a little bit frustrating spending $3,500 on a refrigerator and then you have to deal with the people who sold it to us, who said they will just bring another one. They didn't even adjust the doors, so the doors aren't realigned.

I had a KitchenAid that was four years old prior to having my first Viking Refrigerator, and I had nothing but problems with their refrigerators. The Viking Refrigerator is beautiful. It was the only one that looked built-in and looked really like a professional grade refrigerator with the handles. It looks good in my kitchen and it cools the food. That’s top-of-the-line so I was expecting it to be quiet but that’s not the case. The actual noise that comes out of that refrigerator is absolutely unacceptable and terrible. It's super high pitched, like a whistling sound. It's the loudest refrigerator I've ever had.

I've known about Viking for years but I couldn’t afford it. I saw them in model homes and heard they were of good quality, plus they look good. I finally got a whole set of the Viking Professional at Ferguson's. The refrigerator has been installed for one year now and so far, I like it. It’s a tall refrigerator with a big door. The freezer is at the bottom and is spacious, then there’s a drawer that comes out where you could put meat or veggies. You can see everything, and nothing gets lost. We've always had Sears products so this is very different. It’s so beautiful and it looks so professional like it belongs in a restaurant.

Love the product. Looks great, which Is why I chose it. The service was fabulous from purchase to delivery and set up. My only complaint would be the noise of the ice maker. It's so loud I can hear it from the other side of the house. Initially I thought someone was trying to break into the house.

When we were trying to buy our house, we saw it came together with Viking products. A lot of people will buy it, so they installed the Viking products for us and they have high quality, but they're not as good as we thought. The inside space of the refrigerator is okay. It has a special space for the drinks and that’s a good thing, but the refrigerator started having problems after half a year the house was built. The part started peeling off and we haven't touched it a lot. After the person came here to fix the upper door and replace it for me, the lower door also had the same problems.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.

42 inch quiet, cool, side by side refrigerator freezer. Model VCSB5423SS. We are having the WORST experience with the ice maker. It barely produces ice. Lakeview appliance has replaced the water valve twice with no success. We are now waiting on new ice maker. VERY DISAPPOINTING.

I’ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it’s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor that's a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. It's an issue we’re still dealing with.

We had run our course with other good, run-of-the-mill brands. One was a side-by-side and my wife liked it because it was a counter-depth but it didn’t have enough fridge space and had too much freezer space. It was a Samsung that had four doors and a three-zone in it. They were good on their warranty but we had nothing but problems with it. Then I had to wait six weeks to get a check from them. So I said, "Nevermore."

The people at the Viking dealer were friendly and there were issues that they took care of. Altogether, they were good and shipping was great. They sent the refrigerator out quickly. I’m having a little problem with it at the moment though. The temperature is not setting the right way for some reason. It’s not matching what it says on the display. While I like the simplicity of it since I have too many gadgets, I would like to see a feature to dim the lights because they are too bright on the refrigerator. But I like the new shelving system which we did in heavy glass and also the drawers that are metal. Those are good features. I like them much better because they broke on my old refrigerators. I’ve been in the restaurant business and I’ve had Viking in my home all along. The experience with Viking is good. It’s better than I expected.

Growing up, I've always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and they're beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. We've had Viking appliances for 10 years and we've always liked them. For the fridge, I like its size and all its features. We've never had a problem with them until this year and they took a week to fix my fridge, which was quick.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and it's quality is great so far.

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. There's also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back.

The brand new fridge came with an SYCE fault, the people at Viking took forever to get back to me. I was sent to the Mexico rep, he wanted to charge me $600 dollars to come and see what was wrong. I ended up paying $750 to get the parts from Viking and I fixed it myself. It's incredible the bad aftermarket support of the warranty team to fix a problem in such an expensive refrigerator. It took 5 weeks to get a response, got tired of begging for support and ended up doing it myself.

There were a couple other brands that we were looking at that had added features that we didn’t need. We chose Viking for the price and it was what we needed. I really like the pizza pocket thing in the refrigerator, which is really awesome. It's cool that I don’t have to rearrange my entire refrigerator for that. I also like the humidity-controlled drawers because we don’t keep meat in the house, so we have a lot of vegetables. They tend to stay better longer than in other refrigerators through that. It seems like Viking has really thought this product through.

We owned this fridge for 7 years. After 1 year, the plastic started cracking and falling apart. The shelves were partially exchanged under warranty but another year later started falling apart again. Now all of the plastic is cracked (clear and white plastic) and today the shelf fell off entirely onto my wife's foot with all of the condiments in it. I can't believe that such an expensive fridge has such poorly made plastic that wouldn't even be acceptable for a cheap fridge. If Viking was proud of their products, they should exchange or fix these kind of things, but it does not seem they care.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.”

We’ve had Viking equipment in previous homes then we bought from them again and got a Viking refrigerator. It's good quality and it works. It’s doing very well and also looks good in the kitchen. The Viking dealer we got it from was very cordial and very easy to deal with. I would tell others to take a good look at Viking Refrigerators.

I’ve always wanted a Viking Refrigerator. Due to Viking's reputation and the way their appliances look, I bought a Viking refrigerator which is nice and I love it. I bought mine from Plessers.com and they were really excellent. But the instructions for the kick plate were pretty vague and I couldn’t figure out how to put the kick plate on the bottom. I thought I had the wrong one and they sent me another one, which was the same part. Then I realized how to put it on after that. Yet the response was really good and they didn’t waste any time sending me a replacement. I appreciated that.

When we bought this condo, an LLC came in and we completely remodeled it. We had an appliance package that everything in the kitchen is Viking. However, I've been a little disappointed with some of the Viking products because I know it has got such a good reputation. The Viking refrigerator seems to be building up the ice cubes like you got a pull-out drawer. I really like the style of the double doors on top with the freezer at the bottom, but when I open the door for the freezer all the ice falls out the back of the tray. It was a brand-new kitchen when we got the condo and there was all this frost buildup. Evidently, somebody hadn’t put the shelves in right, so it pushed the door out a little bit.

I got my Viking Refrigerator when I bought the house one year ago and the fridge was awesome. But then a drawer came out and I couldn't get it back in. I spent five hours trying to get that back together. Even my husband tried and he couldn’t do it, then other pieces were falling out. I tried to hold it up with water bottles at one time. I called Viking and someone is coming to fix it tomorrow free of charge. They ordered all new replacement parts. Still, the Viking fridge is an excellent product. I like the door alarm too. If you don’t get it shut, it beeps.

I liked Viking Refrigerators’ fit, finish, features, and benefits. We replaced a GE refrigerator that didn’t come with a very good warranty. Viking came with a good warranty and we liked it. It matched the other appliances in our home. We’re still pleased with the refrigerator but are not happy about the fact that the water filter freezes up when you set the special chamber to something less than 380. I called them last week after calling and discussing with the local service agent. They need to put the top piece on the refrigerator. It’s an opaque vent to make it match the other appliances in the kitchen. The rep said he gave me all kinds of information and I said, “Look, I called the guy locally. He said if I called you guys, it’s more than likely you would respond since it was a customer calling and not a local service agent.” He told me to give him 30 minutes on the phone and he’ll call me back. That was last week and half a week has elapsed but no response.

I got Viking's product because it fits in the space where I had to install a refrigerator. Number two, I like the lines of it and number three, because of their reputation. My Viking refrigerator has been good so far. I like the performance and how it’s good with the refrigeration part and the freezer. But I don’t like that the ice cubes keep flowing over and I don’t know how to shut it off like the other refrigerators.

Our Viking Refrigerator came with the house and was chosen by the builder. So far, the quality has been okay but we had some issues. First, the handle on the fridge-side door broke. I called the customer service and they sent someone over to check. They ended up ordering a new part. It was covered under the warranty and everything was taken care of in a timely manner. Second, the freezer is making a noise. Last week, we had noticed this noise for four days. Then over the weekend, the noise disappeared. I have an appointment today with the Viking’s service guy to come and fix the issue.

I own a Viking range and a Sub-Zero refrigerator but I was looking for a freestanding one. Between Sub-Zero and Viking, Viking was the only one that had it. And since I was very happy with my range, I got a Viking refrigerator. I like the lighting in both the refrigerator and the freezer, and it's doing an excellent job of keeping the food cold. It's a very good product. And their team answered all my questions before I went forward with the purchase. Also, everybody was very knowledgeable of my questions when I called their 800 numbers and was very helpful.

The store I went to had the Viking refrigerator at 18 months with no interest. But I had a horrible experience. They had a typical salesman who was just selling a product. But I'm not very happy with the refrigerator. The door was bent a little and when I called the store for the warranty, they told me that I had to call Viking myself. A store should have a department to take care of the warranty for the product and not me calling 200 people to the warranty service. It was difficult.

We’ve always used high-end appliances and we have always used Viking. For the second house we purchased, the appliances came with it but with the first house, we purchased appliances and it was either Viking or Wolf, and we just went with Viking. The refrigerator is usually good. I also liked the size our refrigerator. We’re a little disappointed that it broke and to have a repair so quickly after moving in. The refrigerator stopped cooling, which is a pretty big thing for a high-end refrigerator. For appliances that are so expensive, we expect, number one, not to have as many necessary repairs as we have had in the past; and number two, we expect the experience to be more seamless when we do have that.

We were looking to upgrade our appliances and we knew that when we upgraded we were going to get something like Viking. We knew we wanted to get something higher end. We purchased through Best Buy because the Best Buy at Mall of Georgia had just become a dealer with Viking. But it was the worst experience that we’ve ever had in our whole entire life. We would never buy from them again but it wasn’t because of Viking per se.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerator's big drawer that's underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so I'm a little concerned about that.

I am only writing this review here because I see that Viking actually monitors this and sometimes responds. The salesman at Pacific Sales was pushing this brand over others and especially over Sub Zero, stating that they are owned by a new company and the customer service has become much better. I have written to Viking three times, 11/15, 11/22, and again around 11/30 to tell them to pound sand. Since it had been 15 days with zero response to my requests from them, they clearly aren't interested in my business. The saddest part is that my second response was to have a representative look at my existing appliance, and that I may choose to just replace it, depending on the quote they offered. Nothing from them. I refuse to consider spending $10k on a refrigerator with a company who can't answer two different requests after 15 days. I guess they don't need my money, so I'll spend more at SZ when this one finally dies.

We originally had a Northland refrigerator and it had a single, swing-out door. We started looking for another ref and we decided to go with a ref with double doors. I opened every two-door, swing-out model and looked at the trays, shelves, drawers, and guides, and how well these were made and fitted. Compared to their competitors, Viking had the product with the best custom interior and guides for drawers and shelves, and they were hands down above all the other ones that we saw on the market. Also, our experience with the dealer was excellent. They do a nice job and we buy a lot of appliances from them. The ref we got from them is nice and we like it. It keeps our food cold and frozen the way it's supposed to and everything is operating the way we expected, so we're happy with it. We like the double doors too. Buy from Viking. They do their homework well.

I build houses for a living and I've used Viking products quite a few times because I was flipping the house. The people in the marketplace can identify with the brand but over the last few years the quality of Viking has come down a bit. I purchased from Universal Appliances in Studio City and it was usually good.

The fan of the Viking refrigerator we purchased was annoyingly loud. I have very sensitive hearing and it’s getting me crazy. We also purchased a Viking Range which I like it, but I had some issues with it. And they were not able to completely resolve it without tearing out the range and putting a new one in. When I had service on it, the gentleman said that the very low that's almost like a buzzing sound was just normal for the refrigerator. It sound like I have a constant bumblebee in my home.

Word has it that Viking is known for good quality so I got a brand new Viking refrigerator. I like the area where I could keep my vegetables in a low humidity which actually worked. It’s really nice and I appreciate that. My old refrigerator didn't have that. When my Viking refrigerator was about a month old, there was a big tray of water that was piling up underneath it. Good thing I caught it because I heard it dripping. Otherwise, it would have flooded our floor. The first technician who came and fixed it didn't know why it did that but he changed some stuff around and the fridge supposedly worked. The icemaker has also frozen up and was not making ice for some reason, and he didn't fix that either. He just defrosted it and said that it was working now, which made no sense to me. All he did was fix the symptom but he didn't fix the problem. He also didn’t seem to know what he was doing and was not good at all.

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

We purchased our home with a Viking range in it and we got a Viking Refrigerator to match it in our kitchen. We like the fridge's size and it works excellent. We bought it through AJ Madison. The purchase itself was fine but we had some trouble with scheduling the delivery. It took several weeks before it actually got to us. The company that manages the delivery was not very professional.

We've had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because it's under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because it's only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because they're plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

All my appliances are Viking and we've had problems with the refrigerator and the dishwasher so I'm not happy for the price that we paid for them. We've only had the refrigerator for two years and it has already broken twice. The condenser in the freezer broke and thankfully it was under warranty. Otherwise, it would have been a very expensive replacement. Another time, the thing that stopped the door from opening all the way broke and had to be replaced.

We’ve had a lot of Viking products in our time but never a refrigerator. So, I thought it was a good brand and we’d give it a shot. Also, I liked the way it looked. I've had the refrigerator for a couple of months and I'm very happy with its quality. I like the new LED lights and the French doors. The refrigerator is beautiful and it works well. Our previous refrigerator was a Sub-Zero, and Viking has more cubic feet of space than the Sub-Zero. The interactions with the Viking reps were fine. We bought it at Best Buy and had a helpful sales clerk there. We happen to hit a sale which also helped out. They provided delivery service and that was seamless. The guys carried the refrigerator in and placed it on the floor. They hooked up the icemaker, pushed it back in the hole, turned it on, and away they went.

It has been totally frustrating dealing with Viking. I have read some other reviews and have experienced the same lousy service. No one knows an authorized service company. They just look up someone and give you a phone number. You called the number and find out they don't service Viking appliances. What a joke. Nothing but runaround with Viking. Have an ice machine that's been out of service for at least 3 months. DO NOT EVER BUY VIKING APPLIANCES.

I bought a new home and the Viking refrigerator and the freezer were purchased by my builder through a supplier. I like the space because it's a full-size refrigerator and I have great lights on the side of the inside of it and along the top, so it's easy to see things. The fridge looks nice but I've had some issues with it. It was making a terrible noise and then it went away. I didn't get around calling the repair people. Also, I was working and while I was away on vacation and my daughters were home this summer, the refrigerator lost cooling. So, the repair people came and they had to replace the circuit board which was odd. Prior to that, we had some drips in the back of it and then it went away and now it's back so I have to call someone again. It's an expensive refrigerator and I'm disappointed in its performance when it has, supposedly, had a good name and many years behind it. It has failed a couple of times and it's only a year old.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

I had a Wolf and a Sub-Zero. We moved from out of state and they have a Viking stove in the house. I've heard some good things about the Viking. Since I have a Viking stove, I got the refrigerator as well. However, I'm very disappointed with the refrigerator because it was only three months old and one of the blades of one of the fans inside was already broken and another fan wasn't hooked up in the bottom. I had water dripping from the door on my fourth floor. For a brand new refrigerator and for what we paid for, that was not acceptable. My husband made the appointment to have it fixed and his interaction with Viking's customer service rep was very nice. A tech came out and it didn't take him long to fix the refrigerator.

I've always known about Viking Refrigerators for a long time and it was in the house that we purchased. There was a Viking Range, a Viking refrigerator, and a stove then. I was replacing an existing Viking refrigerator that was about 17 or 18 years old. It was built-in so I was looking for something that would fit into the exact space where it was. And when I went to the appliance store, the salesperson at the appliance store steered me to Viking. I was buying a refrigerator and a dryer that day and he showed me something else but he strongly suggested the Viking and since I didn’t have any negative feelings about Viking, I went with it. This refrigerator will be the third refrigerator and the first one kept having problems. It would freeze up and the icemaker wouldn’t work. The refrigerator section would heat up to about 43 degrees and the freezer would get down incredibly cold.

Given the quality and the value of the house and other appliances that were in it, it just figured that the house required the very best appliances. So, we got our refrigerator from Viking. It's good, without a doubt very consistent with the temperature and very spacious. However, there was frustration at the beginning because there was a bit of damage with the refrigerator from a delivery perspective, but they repaired it.

I knew about Viking from the dealers I bought it from. The sales rep was a knowledgeable guy and the Viking Refrigerators have features I was interested in. My favorite feature is the drawer that allows me to change the temperature based on what products I have in there like fish, meat or cheese. I’ve had my Viking Refrigerator for a couple of weeks and everything is just fine.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

Viking is one of the reputable refrigerator brands. I wanted an all-refrigerator, which some of the other competitors also had but I liked the aesthetics and the model that Viking had. We can utilize the refrigerator's built-in feature with the counter depths. Viking's customer service was helpful, and I have not had a lot of interaction with them, but what I have had has been very satisfactory. Overall, my experience was very good and I am very pleased with Viking.

I chose a simple Viking fridge because if it's too complex, there's a bigger chance that it will break. I've had the fridge for half a year and I'm satisfied. But the shelf on the door fell once I closed the door and it broke. I sent an email to the Viking service center a couple of weeks ago but nobody answered. I was wondering if someone can send a new shelf to me to replace it.

We were shopping around and looked at Viking. We looked at the outside and the description on the panel but didn't do research. We also compared and heard about the Viking reputation. We thought that Viking was a high-quality product so we bought the refrigerator and dishwasher. Surprisingly, there were minor problems all along so we kept calling the service. We were a little disappointed because our old kitchen had a custom built-in refrigerator work 23 years and never had a problem before it broke down. The Viking refrigerator door could not close properly because a mullion glide did not fit. The problem did not occur after the first service and the second service occurred this afternoon where the rep was very courteous and knowledgeable. The servicemen delivered and it seems working now.

We had multiple transactions when I purchased a Viking refrigerator. The fridge is okay and I like the LED lights. But the dealers couldn't get anything straight and it had been a comedy of errors including the installation. They didn't have their stuff together. I'm looking for some kind of remuneration for all the hassle factor and all the missed appointments that I've had, given what I've spent. I was able to talk to the Viking Rep but so far, it's just a big circle. We bought the fridge from Pacific Sales which is part of a Best Buy. We bought a whole kitchen suite of products and at the end of the day, the experience has left a bad taste in my mouth.

I used to live in another house that was already built by someone else and they had Viking appliances. I am used to Viking and I didn’t have any problems back then and I was happy with the appliances. But now, I’m having trouble with the new appliances and mainly with the refrigerator. I had it replaced in March because of a water leakage and the new one is doing exactly the same. It is noisy, too. I tried to get the new one back in November from last year. And then, they sent me the fridge but not the freezer because the freezer was working right. They said they will match them because they’re independent units, but when the guy opened the box, it didn’t match. The handle and a couple of things that you can see were different. If you’re having your freezer beside your fridge, you want the handles to be the same height.

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know it's a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way it's laid out, but I need ice and I've been buying ice now for a couple of months. I've owned a lot of refrigerators in my lifetime and I've never had an icemaker go bad.

I bought a Viking range, dishwasher, and refrigerator at the same time. I heard it was a pretty good brand and I liked their looks. I've had them for six months and so far so good. We purchased from a Viking dealer and the refrigerator is competitive with others in the price range. They came within five days after I ordered. It was a pretty good delivery and they didn’t do any damage when they came to the house. However, it's hard to set up a service with them. They need better customer service availability, like on weekends. We’re happy with the overall quality, however, it's easily scratched and stained with oily fingerprints. I think that goes for all stainless appliances though.

I bought a Viking refrigerator because of its looks as well as the company's reputation. The team at the Viking dealer was very helpful and knowledgeable as compared to the other dealers that I saw and I had a very pleasant experience. I like how simple the unit is and so far, I'm impressed with its quality.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now I'm not happy with the unit we got because we had a couple of washers fell out. We've contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but it's been two months. They can't seem to send out a certified Viking technician. We also worked with someone who's certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, I'm trying to get it fixed and it's been a challenge finding people in Alabama that knows how to fix it. I'm frustrated right now.

My experience with Viking has been disappointing. We have a suite in the kitchen of everything Viking. The stove is now clicking every time I light something. The door of the refrigerator already had to be repaired and its ice maker's drawer can't be pulled out smoothly ever since. The oven's door also had to be repaired because it was bent, and it took them eight months to get the part. Viking, however, constantly called me back to say they were still trying to get it or they'd gotten a part in and it was broken so they're waiting again. They were really good about keeping me informed.

I bought a condo recently and it came automatically with the Viking appliances. I've heard about Viking and the quality, but this is the first time I'm having one. I like the way the fridge looks, the style and the way it works. It's a solid refrigerator but I had a few issues with what they call condense heating. Sometimes in the summer when it was a little too hot, the water would build up between the doors. I called up a couple of times and the team has been great. They reprogrammed the fridge and did some tweaking. They told me that the power saver has to be on basically in the summer, not in the winter. I had it on and supposedly it was condensing because of that. But that was not the issue. It still does whatever it was doing before, but not as often. When I have a heater on in the apartment and it's warm, that's when I see the issue. Other than that, everything is normal and it's not an issue where I cannot do without either.

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances I've ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

We have a lot of friends who own Viking appliances, both refrigerators and stoves. This is our first Viking fridge and we love it. I like the bottom drawer for the freezer 'cause we got the big swing door. It was a little bit hard to install because it had to be in a wall unit. Other than that, we're happy with the product itself. We were fine with the dealer, however, we are still missing pieces of equipment, such as pieces of trim. We had someone from Viking come over and he supposedly ordered the trim pieces. It's been a month and we still haven't seen him though. Then, there's a spacer between the hinged top when the door swings open that was broken. We are missing that little barrier in between, to keep it from swinging more than 180 degrees. Still, I would recommend Viking refrigerators.

We have a Viking fridge, range, dishwasher, hood and a refrigerator that's great. It's so big, has a lot of space and maintains temperature. The equipment is very nice but the local representative who takes care of stuff has been very difficult to get over here to check on problems. I’ve been trying to get service for my range, but the local rep doesn’t seem to want to come out and this has been happening for about a year since we moved in.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.

Appliances were ordered through Ferguson Appliances and I do not have a Viking order number. The number above references the job number for repairs. I was very pleased with the design of my refrigerator and oven. Both required repairs within a few weeks of installation. The oven was overheating and shutting off. The refrigerator cooling drawer wasn't working and the freezer was not maintaining an even temperature. The repair service was efficient but it took quite some time to receive parts. I was very surprised both products began malfunctioning so soon after installation (within 1-2 months).

I've had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit.

The Viking refrigerator has a modern commercial look. The quality is outstanding and my favorite feature is the Plasmacluster which is the air purifier that makes the fridge not smell. I can put as much food as I want in there and it smells the same all the time. Also, the representative I dealt with was knowledgeable and had gone to Viking showcases and training.

I bought all Viking appliances three years ago in the new construction house and I'm very happy with them. I specifically picked out Viking because I had a certain color scheme in my kitchen. Viking came in different colors so it was able to match what I wanted. Everybody at the Viking dealer team was very helpful and very courteous. I was really happy with my Viking Refrigerator. It was huge and awesome but I had some issues with it and it failed last summer. The ref was about at the three-year mark but Viking covered it and had it repaired within a day. Viking is a good company and it has a good price.

Viking was having a deal where if you buy three of the main appliances, there would be a discount so I bought their refrigerator. It has a little space on the bottom that can fit a whole pizza box and I like that. It also has a wide freezer that has a lot of storage space in the separate freezer. But the unit has been with me for less than two years and it already needed repair. There was an electronic component on the defroster that went out. It was still under warranty, so I went back to the appliance store and got the name of the person that they recommended. I had to go online and make sure they had the warranty information and had to schedule a repair. Then they had to order the parts and the repairman had to come back a second time to install them.

I've used Viking Refrigerators in the past through travels and I've read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. I've only had them for a few months, but it's been fine so far. I like the refrigerator's size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. It's an expensive piece we paid for. It's not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

In March 2016, I spent 17,000 on a Viking "professional" oven and refrigerator. The oven broke TWICE within the first 6 months. Last week... just over 1.5 years after purchase... the refrigerator went out. Seriously?! I thought I was spending a large amount of money for a better than average product. The Kenmore refrigerator in my garage lasted 10 years, and my Sub-Zero lasted 20! When I called customer service, it took 2 days for them to tell me they would be out in 8 more days! No. They final acquiesced and agreed to come earlier... but they tried to make me wait more than a week. I threw away several hundred dollars worth of food and, evidently, several thousand dollars on sub-standard, overpriced "professional" appliances. I would steer anyone away from Viking!!! I purchased mine at Best Buy in Houston, and fell for the "quality" sales pitch. So far, just a quality price tag.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasn't closing properly. It was a handle that was loose and it wasn't anything I could fix myself. It had to be done by an appliance repair person.

I totally agree with the review submitted on October 11, 2017. I had the same experience. I purchased my Viking side by side refrigerator in 2013. Over the Labor at weekend that year it stopped working. Had to wait 4 days for service under the warranty. The repair person found that the cooling fan blade was never attached to the condenser causing the motor to overheat & shut down - it was still in its original packaging. I asked if any damage to any other cooling component could be caused because the fan not being installed. That situation never set well with me.

We've had Viking products for a long time and we've enjoyed them. I like the look and they work well. We got a new refrigerator a couple of years ago but we have a lot of new products. I like my oven and refrigerator, but our other one died. We tried to fix it a bunch of times but we ended up just having to replace the whole thing.

We wanted a Viking Refrigerator, design and character-wise for the house. As of now, the refrigerator portion is working. The freezer is intermittent and the icemaker does not work at all. It was a brand-new fridge that stopped working after a couple of weeks. We've contacted them and they scheduled a third-party to come. We had to wait a couple of weeks before they were able to come out and look at it. The guy comes out and confirms that the fridge doesn't work. He wasn't sure what was wrong and had to order some parts. Weeks and weeks and weeks went by and they are still not scheduled to come back to install what they ordered. Plus, the dealer was horrible.

Viking is well-known and I like the way they perform. The quality is excellent and that’s one of the reasons why I bought it. They’re sturdy and they’re stainless-steel and I like the stainless-steel look. The Viking dealer was pretty good.

Our house came with Viking appliances. The refrigerator/freezer VCSB423SS started thawing food in the freezer. The Viking authorized repairman diagnosed the problem as a floating restriction and quoted us $4,000 to decontaminate each unit that uses freon (evaporator, heat expander, etc.). That amount is only for labor since the unit is still under the 12 year warranty. I can't believe it will cost $4,000!!! Can someone from Viking verify this amount?

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

We had a Viking refrigerator for five years but it stopped working. The guy from A-1 Appliance came out and told me that it would cost $7,000 to fix but he didn’t want to do it. Another guy came and since the fridge was icing up at the bottom, he got a hair dryer out and he blow dried the ice away. He said that should do it but it didn’t. When he came back, he said the door was not situated correctly which was interesting because I don't know how it got to be that way. Their service people are not worth a damn and if I had to do it over again, I wouldn't call the service people. I'll throw the thing away and start over. Now, I've got a new Viking refrigerator and I like almost everything about it. It's quite convenient and much better than the old model. I don’t know how long it’s going to last but I’m happy with the unit so far.

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where one's for the freezer and one's for the refrigerator.

In real estate, we do remodels and cater to higher-end clients. We want them to be able to move in and be comfortable, and we thought Viking had a good reputation. The tenants are paying a premium to be in a nicer place and if they’re having issues, it's not okay. The refrigerator we purchased for a high-end rental home has been repaired twice since we purchased it. There was an issue with one of the motors in it, so it wasn’t cooling. It’s brand new and very expensive and it’s supposed to be a high-end product. We're very unhappy with it and it's frustrating for me to get multiple calls from the tenant because their food is spoiling and they have children.

Over $1000 in repairs needed for a refrigerator that is less than 4 years old on a refrigerator that cost twice as much as a normal refrigerator. The service is just as bad and no customer support. Never will buy this product line again.

The Viking refrigerator was my wife's choice. We liked Viking's cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but we've gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things don't spoil as fast in it. I'm happy and I've had no problems with it.

We had a Viking in our house before we replaced it. The quality of their product is good and I like its lighting. But when we placed the order, they had a slow and long delivery time. Other than that, I would refer Vikings to friends.

I had a Viking Refrigerator in my last house and I liked it. it’s great! The only thing is at my old house, the drain at the bottom plugged real easy but you can’t really move it in and out because it’s built in, so that was a little bit of a drawback. It’s expensive to get that repaired when it plugs so I finally learned how to do it myself. I put towels all over the place but it freezes up. I got a good deal on floor model for my new house. I got the whole suite of products. It's one of the nicest fridges I've ever had and I'm really happy with it.

I bought Viking Refrigerators from a distributor. This particular fridge was counter depth so it was custom to the kitchen we had and they said it will last a lifetime. However, my experience wasn't the best especially for the cost and the headaches as there was some damage done to the product in the initial delivery so I had to get the entire refrigerator replaced. There had been a long series of emails to the distributor. They kept on probing me, asking for pictures until I got fed up and said, “Look, if you're not going to replace it, I'll work with the warranty to try to get it fixed". They got the management involved and eventually got back to me to have it replaced.

Viking Refrigerators have been around for some years and they have a good reputation. I like the refrigerator size and the whole refrigeration system works good. They set up the refrigerator pretty good and it was easy to get through when I called them. I appreciated that the technician we had was very competent. He came and knew exactly what the problem was that we've described to him.

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. It's a good brand though and I like their refrigeration products' look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

We heard that Viking Refrigerators was the top end and it's for a house that we're going to be in for a long time. However, we've had a lot of issues since day one. Plus, we're still waiting for the repairman to come out. We have issues with the hinge and the doors not closing. There's a problem with the leveling and the rack on the bottom. The wheels are on backorder and the handle is loose. We've had a number of repairmen come out but the parts are still on backorder. It's been three months and it's been a disaster. The sales rep was fine though.

Viking Refrigerators was terrible. You pay $10,000 for a refrigerator so you expect it to work longer but there were problems twice. My wife tried to go to Viking’s helpline on the web and got discouraged. We finally had to call and talk to somebody to find out. Viking sent out the claim to different companies but they had to order the parts. It keeps going around looking for the correct person to call to start with. Apparently, this other company dispatches work to the company in Dallas and they sent in the information but it never got there. The lady in Dallas was very helpful, she told us who we need to call and made things happen but the backend was terrible.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerator's drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. They'd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

Viking has been on our radar for quite a long time and it was something that my wife wanted to buy again since our prior experience in another property. She liked the product and we had good luck with it. We purchased the refrigerator over a year ago and I’ve registered the warranty information in the last few months. I like the appearance of the stainless look to the refrigerator, the layout inside and its capacity. I like it much better than my refrigerator here at home. The product itself is excellent and the Viking dealer was great at selling it. However, the installation focus was not what we hoped for since we had some issues with it but we got that rectified. Viking vet on the dealers very carefully to make sure that they’re being represented well because installation will make or break someone’s view of the product sometimes. They have to make certain that they honor the warranty in case it’s ever needed and to stand behind their product.

The house that we moved into didn't have a refrigerator and we liked some of Viking's other products such as the French door oven that we planned to buy in the future, so we decided to match our appliances and start with the refrigerator. The quality of the Viking refrigerator that I got was very good. I liked its looks and finish, and the space inside was also good. The reps have been very helpful every time I had to call them to register the product or when had a question, and they've been very quick to respond and get back to me, and give me the answer that I needed. Everything in my experience with Viking Refrigerators has been good.

My Viking Refrigerator came with all of the appliances in my condo as part of the purchase. I heard about the brand from a friend many years ago. I spoke to a customer service rep two months ago for some assistance on questions associated with registering my appliances.

We bought a $9,000 refrigerator from Viking two years ago and we experienced some problems with it during Labor Day weekend. The freezer would work but the refrigerator part wouldn’t get cold. It was frustrating because we called the repair service but they didn’t have any record of us. So, we had to fax them the bill of sale and they said it would take three or four days for us to get into their system which was unacceptable because we had no refrigerator.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerator's been keeping cold so I’m thankful for that.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who don't care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

I’ve owned two properties and both of them had Viking products. I'm also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and I've had no issues with my double French door refrigerator.

Viking is a good name and they have a good product. I I had a good experience with their dealer and I like the Sabbath Mode of my refrigerator. But I had an issue with an oven and it took a long time to get it repaired and to deal with the stock on the repair parts. After two months, they finally called me to set up an appointment yesterday.

I have a Viking side by side fridge, double oven unit and a range top - While the range top seems to work Ok The Fridge is the worst, between the ice maker not working properly, water evaporation unit does not work (a known problem) where you have to empty/wipe off the water from under the unit, and various shelf draw handles and side door, doors have broken off (replacements are expensive). The oven works ok but in the first year all the temperature and oven controls (bake, convection bake, broil etc) have worn off, and it's not like I used steel wool to clean this, but really how is this even possible? My advice - stay away from Viking - there are plenty other vendors out there with better products.

Moved into our current house and replaced most of the appliances. The Viking French door refrigerator was a splurge. Soon after it was installed problems began. The refrigerator section began freezing all food. A tech was sent out several times. The problem persisted. They replaced the unit twice before one worked properly. It will freeze everything about twice a year.

I purchased all Viking products for my home. The exterior look is excellent but looks are deceiving! Almost every interior component of my refrigerator (VCSB483D) has had issues. Cracked butter covers, drawers that crack and fall off the track, track that won't support drawers, cracked freezer interior lining, ice maker issues, drain issues. The problem is Viking does not really seem to want to help you when it's under warranty (loopholes like cracked components are cosmetic) why should that matter! I've owned many non luxury brands that not only held up better, the manufacturers stood behind their products.

Viking VCBB5361RSS 36" built-in is crap. We've gone through 2 of these now and the second one is dying after 4 years. Viking repair has been here 4 times in a year. Every part has been replaced and it is still dying. It's a beautiful unit but it's completely unreliable. Viking has no idea how to make refrigerators. We thought we would give them a second chance and replaced the first one with another thinking that all the "bugs" Viking had were worked out. Surely they would have figured out how to make a fridge by the time we got #2 but no! We've had a terrible repair record with this one too. Come on Viking! It's a great fridge, let's get this worked out.

Viking 48" Side by Side Refrigerator - We have experienced multiple reliability issues with failed ice maker x3, A recall for the door which will fall off, as well as a leak from the indoor water dispenser. Viking service has been dismal at best. I urge you to avoid the Viking refrigerator products.

My Viking Refrigerator got serviced since the automatic defrosting unit was bad. It would not cool and it took a long time before someone came out to fix it. We went for almost two and a half weeks without having a refrigerator. We dealt directly with Viking and they had to find somebody in the local area to fix the unit. They had to bring someone from about 50 miles out to come and fix it because we live in a not very convenient place. Then the team who handled the issue was very good and professional. Overall, the experience has been pleasant and we really like the quality of the refrigerator. We just did a kitchen remodel and we bought a whole Viking unit including a refrigerator, stove, warming drawer, hood, and microwave drawer. We're very pleased.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they won't do that we will sue for a refund! Sad that this brand has become junk!

I’ve been a Viking's customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

We were in a Best Buy store that has Pacific Sales kitchen appliances and Viking is one of the products they carry. I've always heard of Viking Refrigerators. We were looking for a built-in type and also with a kind of depth but we didn’t want it to have a freezer. Best Buy had that there and Viking had a floor model that was half the price, so we got it.

I purchased the Viking Refrigerator four years ago and it was custom made. It's a good freezer, spacious, and I like how it looks. However, its compressor and another part that's very expensive need to be fixed but they haven't come to fix it. It's also very disappointing that the part itself and labor are going to cost over $1,000. For the small part, I have to pay over $1,200. And I shopped around. It's been two months and so far, I've had a negative experience. When we bought the house and it came with the refrigerator and we thought it's guaranteed for three years but we found that it is only one year. That’s another bad thing. I would suggest to at least make the warranty just a little bit longer than 1 year, specifically with the products that are very expensive.

The service couldn't be worse. The 48" refrigerator unit overall is very nice - unfortunately the support staff is awful. This will be my last Viking unless something changes fast! I sure miss my Sub-Zero! The rep also lists an incorrect phone number on her email which just blows me away - when I email her it takes almost a week to get back to me as well.

We bought a home that was completely renovated three and a half years ago and the decorator and contractor chose all Viking appliances for the home. We have a wine refrigerator, regular refrigerator, dishwasher, microwave, wall oven, range with a small oven, big oven, hood and stovetop. We have had a couple of issues with the big refrigerator we have. The first time, the meat or vegetable drawer at the bottom of the refrigerator section froze and ruined the vegetables, and we had someone out a couple of times to look at it. Finally, they said there was nothing they could do to fix it, so we increased the temperature for the overall refrigerator. It’s keeping the vegetables from freezing but the refrigerator is not at the suggested temperature. Also, the hinge on the bottom right of the refrigerator has gone bad and the door squeaks when it opens and closes. But I like having separate drawers. It’s a great idea as long as it works the way it’s supposed to.

We just did a full-house renovation and I bought three refrigerators - a Viking and two Sub-Zeros. We bought through Ferguson. The saleslady was great and was good at advising but I was pretty clear on what I wanted and I also went with a decorator. I like the temperature management and the humidity drawers of the Viking and the only issue was if they had more storage containers at the top for the condiments, that would be great. But, otherwise, everything’s great and I'm happy with it.

The showroom had a variety of refrigerators and we chose a Viking Refrigerator because it seems to fit our kitchen design the best. The three in line were Viking, Lock to Lock and Frigidaire. Out of those three, we felt that Viking had better components in the inside. It's a beautiful-looking refrigerator and has a lot of nice inside components. But, the quality of everything for the expense that I paid was not worth it. It frosts things in my freezer and I wouldn’t expect that from a high-end refrigerator like Viking. I have to adjust my temperature several times and I still haven’t gotten it right even if I've had the refrigerator for over six weeks. I had more issues with my Viking refrigerator than with my KitchenAid which I had for 30 years.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

We had a house and it had Wolf appliances in it. When we moved here from Pennsylvania, we wanted to get Wolf too but when we looked around, we saw Viking and we decided that we wanted them. I wanted the look of the appliances over the other ones, and I also like the quality and the price. I like the way that the Viking Refrigeration was laid out on the inside and the storage. The team at the Viking dealership was very good and nice. They knew a lot about appliances. We had a good experience with them and the products. They were helpful, knowledgeable and very professional.

I've known Viking for decades. They were offering a rebate on the refrigerator so I went with them. I also had a free refrigerator and the range hood with blower, which made my purchase more enticing. Without them, I might have bought the unit from Sub-Zero and Wolf. I bought it from the Better Housekeeping over in Red Bank and the people I have dealt with were great. But the unit has a poor design and if I had to do it again, I will not purchase this refrigerator.

My Viking Refrigerator has been great. I got it from Best Buy and I've had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

I'm not proud of the quality of the Viking Refrigerator. It was replaced because the one in the house that I bought failed. And it was terrible dealing with the team at the dealership. They're unresponsive and disrespectful of my time. Also, there's lack of urgency and not knowing how to get certain things resolved.

When we remodeled our kitchen I decided to purchase all Viking appliances based on their reputation, and I thought they were built in the US. I have had issues since day one and have never really had anything resolved satisfactorily by Viking. My double oven has slow heating up times, uneven cooking, even on convection, and now has issues with the digital timer. My biggest disappointment however is the refrigerator. I was so excited to have a large all refrigerator in my kitchen. It has had multiple cooling problems since day one. I think the real problem has never been diagnosed and is now so bad that it is not fixable. I have spent over $2000 on repairs and it still doesn't work.

I was getting our house ready for a resale and I felt that a Viking Refrigerator had good reputation and would bring a value to me. I love this fridge and the lighting inside has been my favorite feature. When I open its doors, it’s bright and I can see everything. I also liked the Viking dealers a lot. They were helpful and knowledgeable. It was a great experience and I will definitely purchase Viking again.

Being in real estate, I’ve sold a few homes and looked at a lot of upper end homes and most of the nicer homes have the Viking appliances in them and that always piqued our interest. I've also done a couple of build-outs where I've used the Thermador and Viking and I tend to lean more towards Viking. I liked the performance of Viking. My wife is quite a good cook and she has an oven also from Viking. It performs really well and she’s happy with it.

We own a Viking refrigerator and double oven stove. There were problems from the beginning and we had numerous service calls while the appliances were under warranty. The stove. Upon first use there was a gas leak in one of the burners. A service company came and used dish soap to identify the source of the leak and repair it. Shortly thereafter, one of the burners would not light. The same service company returned and had to replace a wire. Within a few months, another burner would not light. Another wire had to be replaced. Keep in mind that the stove was nearly brand new. We then receive notice that a new part is needed to address a risk that the stove may light itself at anytime. It took a year to get the required part to fix that problem. Presently, the grill will not light.

Viking refrigerator is very expensive at $13,000 plus tax. However, it was not that great because within a few months it stopped cooling down. On the contrary, it was warming up so it was losing a lot of food a couple of times. Luckily, it was under warranty so they replaced the fan, but that shouldn’t happen with a $13,000 refrigerator. I was not happy with that at all. We chose Viking because when we bought this house, they had used Viking professionals. We just wanted to match it when I replaced the dishwasher and the refrigerator. They have a good brand name that’s supposed to be really good quality, but it isn’t. I'm building a house in Malibu and I don’t think I'll get another Viking because of that experience.

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.

I’ve had previous experience with Viking and I know its quality so I chose it over others. I like that the Viking refrigerator has more space but I had to return the original one that I purchased and get the same model. It's got an error code and it stopped cooling. It was still within the 14-day window that they gave me so I chose to replace it rather than repair.

Our experience with Viking was frustrating. They were a name that was familiar to me, I thought they were superior and that's the reason why we picked it. We bought a Viking refrigerator about three years ago. We had to service it because it would just go out constantly that we lost a whole truckload of food which we never got reimbursed for. It went this way in an average of every three months.

We remodeled our kitchen in the Fall/Winter of 2015, with appliances being installed in January of 2016. We purchased a Viking 5-Series Professional 48" side by side built-in refrigerator (Model VCSB5483SS), a Viking 3 Series dual fuel range, and a 30" Viking ventilation hood, and all have been in use on a daily basis now for 1-1/2 years. We had a couple of minor things during install (missing filters panels for the hood, and a broken knob on the range), all were taken care of very quickly. This review is for the refrigerator. Oddly enough, after we placed our order for the appliances, I starting looking at reviews - the horse was out of the barn at that point - and I didn't like what I saw. I thought I had made a $15,000 appliance mistake. That was mildly reinforced when after just 6 months, I noticed the freezer and fridge temps starting climbing one day. I freaked.

The kitchen was already here when I bought the house and the person that lived in it before I did recommended the Viking Refrigerator to me. It's a good overall appliance. From one day to the next, it stopped cooling. The main machine was frozen and that's why the cooling could not get to the fridge. But now it's all fixed. I love Viking.

I'm very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when you're filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. We've had the freezer door fixed four times that it gets to the point where you just can't open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldn't open it at all. But once they leave it is still not working properly. I don't know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

I built a $163,000 kitchen and Viking is the least expensive product I have in this kitchen and absolutely the worst. The refrigerator I've had since March still doesn't work. Everything went into the garage until it got its turn into the kitchen. A couple of weeks into it, every time I open it up, everything in the front seemed warm. I finally put an analog thermometer in there and it was reading 50 degrees. Overnight, it would cool down to about 45 and anything above 40 is spoilage.

We have six Viking appliances in our kitchen including the fridge. About three months ago our dog’s tail got severed in a piece at the bottom of the fridge. His tail kind of slid under there, and when he went to move out, it sliced his tail off. We stuck our hand under and felt these razor-sharp teeth, a toe kick across the bottom of the fridge. It was a terrible ordeal as my dog was in a ton of pain and lost a lot of blood. He had to be rushed to an emergency vet on a weekend to have two different surgeries and have his tail amputated. It was horrible for a while, but everything is okay now. The house is all cleaned up and my dog turned out to be okay.

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

Our order, which was installed in Dec. 2016, included a 7 series propane cook top, 5 series oven, 3 series upgrade dish washer, 48" side by side refrigerator, and 950 cfm downdraft vent system. The washer has been the most disappointing appliance of the lot. It has less capacity inside than our previous Kenmore washer and we've had to replace the racks due to a binding problem. There is also an intermittent problem with the control panel on the washer. On the cook top, the small burner does not light reliably and the design of the cook top makes cleanup a real chore after every use. The performance of the cook top, oven, and refrigerator is great other than the problems mentioned.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

I bought this bottom freezer french doors 36 counter depth refrigerator 19 months ago and the freezer is icing up every few months. It's a total disaster and I am tired of constantly having to throw away food to unfreeze it. Once I spend hours doing it, things get back to normal for a month or so and then the cycle repeats. It's incredibly annoying and standard manufacturer warranty is expired after a year. Really bad product, you don't expect this from a newer fridge, especially Viking. Not living up to its name at all.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, I'm not satisfied with them because of the issues that we're having and they're coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, we're having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that I'm in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

Given my understanding of the quality of Viking, the fact that they had a freestanding refrigerator that would fit in my space and the configuration that I really liked, I went with the brand. I really like the French door configuration without having to have an ice or water dispenser in the doors. So far, the quality's great and I hope it continues to work as it is. I love the product.

The builder of our home referred us to an appliance place and we ended up with a Viking refrigerator because of the style. We also like the freezer at the bottom. It's three years old now. However, the ice maker's broken which is not great. We called and we're working on the repair but it's taken several weeks.

I like the quality and the fact that Viking refrigerators are made in the US. We got one delivered in June and it was a $3,500 fridge, but there were many issues with it. The doors could not be adjusted and the panel on the bottom didn't lay flush. On the second day we had it, it went up to 80 degrees inside. It started heating up at about noon and then by that evening, it was around 84 degrees. My husband reset the fuse box the next morning at 6:00 AM. It must have rebooted it so it started working again.

I like that the Viking refrigerator is built in so, aesthetically, it looks very nice in our kitchen. It’s been installed for three months but it’s not up to the quality that we anticipated. The refrigerator tends to freeze some of our products if they’re in a certain area. I can’t get the temperature working right and I've had to make two different service calls on it already for other reasons.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that I've had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadn't realized that.

I bought a whole Viking kitchen and I think it sucks. Since I've had it, it's been nothing but repairs and still repairing it. The first issue was the food would freeze in the refrigerator. They came out and put a heat blanket on the side and that worked for a while. But it started doing it again. The other issues were the ice dispenser tray started becoming defective and the corner is kind of rusting out. Then, the compressor fan motor went out and plastic in the vegetable drawer tray started falling out. They weren’t screwed in correctly and they had to replace those.

I love my Viking refrigerator. It had the most square footage and I'm a fan. Also, the quality is great and I like the multi-cooling zone cause it's more adjustable than my last fridge. But there's a manufacturing defect and the piece hadn't been put together correctly and it was already cracking. And the tech person came and he said, "You paid money for this. You should get a new drawer." So I called the parts people and after waiting on hold for an hour, I finally got someone who said they would be sending something over. It was supposed to be here two weeks ago and it hasn't arrived yet. Everyone I spoke to on the phone was wonderful. And I was going to have to leave for the next day so I just had to wait. And then they told me the part was two weeks back ordered which was rather unfortunate. But even though, it's not the guy's fault. And they're very nice but I just felt it was a little inefficient.

A Viking refrigerator came with our home, and I'm very happy with it. The first time I've called customer service, someone pikced up the phone and they're seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

My contractor was remodeling my home and said that Viking would be a good one to get. He told me what I needed and I went in and got it. The unit I bought was a little bit small. I would’ve preferred it to be bigger but it was just the choice. I used it for about three years, and I was surprised that it broke down so quickly. When my refrigerator needed service, it was hard to get somebody because it’s Viking. A lot of the people I called told me they don’t do Viking. I had to go to a special repair service and ended up having to pay a premium for it. Overall, I’m okay with my Viking experience.

Our Viking refrigerator was installed in the home that we purchased. We liked the look of it more than anything. I mostly did the purchase online then I made a telephone call and arranged everything ahead of time. That worked fine and then I went to the store to pay for it. I haven't been using the refrigerator every day and I've only been back there once or twice but it looks really nice and seems to work fine. I also like the idea that it's a free standing one but it can be put in a space where it looks like it's built in. It's sort of a poor man's built-in refrigerator. Viking isn't exactly that cheap but I like the way it works. The capacity is a little bit less than the single door refrigerator at our own house but it's fine for us. The quality is pretty good too.

When we did our kitchen, I chose Viking for all of our appliances at home. The Viking dealer we worked with was fantastic and easy. They were very knowledgeable, helpful, and thorough. The refrigerator I got is good, it looks nice, and it works.

I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didn't work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge "wasn't big enough". Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4" fan I need, fully expecting this will happen again. Viking, good name, bad product.

We were at Best Buy looking at a different refrigerator brand and there was a wonderful Viking refrigerator on sale there because it was being discontinued. We ended up buying it and it’s been an outstanding product. I like that it’s huge compared to any that I’ve had in the past. I don’t currently have the Viking range but I had one in Chicago, and that is another reason why we looked at Viking. However, I’ve had some problems with the ice-maker so we had some service going recently. Customer service had to order some parts for me so it’s not fixed yet. But overall it’s a wonderful product if you’re able to afford it.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didn't know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

We purchased a home with Viking appliances and in about four months that we've been here, the products were okay but I would not recommend them. The refrigerator is noisy, with a lot of clicking noises. We think it’s associated with the filtration system and when it makes ice. And it takes about between three and four days to fill the bin of ice. We tried to use some of the functions where it says excel ice where it leads the user to think that it speeds up the time of making ice. But it still takes three days to fill the little bin in there. But the Viking customer service has been extremely well and I'm very, very happy with that aspect.

I bought my first Viking Professional eight years ago for aesthetic purposes and alleged reliability. Unfortunately, the freezer section broke down five years into it and I subsequently had to pay $1,000 to get that fixed. Where I am now, all of the built-ins of the Viking Professional line were already installed when I got here and six months into using it, one of the the refrigerator sections broke down even though my freezer section was cooling.

We just bought a house and I have a whole Viking kitchen. I cook and bake and I wanted something that would be at the top end of the spectrum and Viking is quality. So far, the refrigerator’s amazing. It really keeps things cold at the right temperature and I like that whatever I pull out of there, it’s really well-chilled. Everything is working awesome.

I like that the Viking refrigerator is spacious and industrial. However, we had to have their techs come out a couple of times to stop the squeaking of the doors. It was annoying to have to do that when you first get the refrigerator purchased and set up. But their team is professional and friendly.

I’m in real estate and I see Viking refrigerators at homes and I thought they were consistent kind of somewhat to Sub-Zero, but they’re horrible. The fridge keeps breaking as far as the doors and the cooling system and the ice machine doesn’t work. I made lots of phones calls and I’ve been talking to their customer service team several times. They ordered the parts that were in back order and took months to get here. The first time something broke, I was without the doors and the condiment shelving for about three months. And when I called, they said they’re still in back order and they couldn't tell me when they’d get here. Finally, they got here. And a month later, two more things broke. The cooling system has broken twice and the freezer stopped cooling once. And then I had to wait for parts for that to come in. I lost hundreds of money in food over the several times when it was broken and we didn’t have a fridge.

The Viking refrigerator came with the house when I bought it. Its quality has been fine but the ice machine stopped working and the house is only two years old. I contacted the customer service team about it and so far, we haven’t gotten the parts and it’s been over two weeks. All the features are fine but it takes a long time before Viking sends out the parts.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so that's also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I don't have that, maybe I want to have the shelves instead.

We heard good things about the quality of Viking Refrigerators as we have friends that have the product. Also, I'm the type that wants everything to match and be all from the same manufacturer. When we were redoing the kitchen and updating everything, we wanted to check out all of Viking's appliances. The team at the Viking dealer was very helpful and accommodating. We found a great bundle wherein if we got the refrigerator and the range, we would get a dishwasher that was deeply discounted or free.

I have owned my Viking refrigerator for 10 years. It has given me nothing but problems. Had to buy a new panel, new system for the freezer and now the condenser is out! Paid big money for this lemon refrigerator. Viking knows their refrigerators are lemons. We deserve our money back or repair for free!

Freezer continually breaks, especially the ice maker... Has broken now 4 times in 10 years. Lots-o-money. Not worth the extreme front end cost at the very least. Go with Sears appliances... anything but Viking.

I bought a Viking Refrigerator because of its reputation and appearance, and also because it would fit into our existing cabinet. But I am not a hundred percent happy about it. The fitting is not very good and they had to send us three different sets. In the first one, there was a defect. Inside are two big yellow spots. When they delivered it the installation people already spotted those spots. It was not acceptable, and it even took more than one month for them to send the second set.

I'm happy with my Viking refrigerator. I got one for my home since I'm a contractor but I also get it for all my customers. The freezer is nice and I love it. The reps at the Viking dealer are also very nice. I wish they'd have more sales but so far everything's good.

Viking had a good deal and it’s one of the well-known brands. The products are sharp and we like it. But the capacity of the fridge we bought is a little limited. The space inside was not as much as we expected and it’s not holding as much stuff. We thought we looked at it but we may have overestimated. But the drawers are very nice and there’s no cleaning and no defrosting needed. They’re good. The lighting is good too.

I built a new home about a year ago. I decided to stick my kitchen with what I thought was high quality appliances. I spent over $25000 on a Viking professional kitchen. Been having issues from day one. First, my 48" fridge freezes anything on the top self. After multiple service calls the tech admitted this was an unrepairable design defect. Today my fridge stopped cooling, nice for a $12k appliance. Also, the fridge door squeaks and is out of alignment just from ordinary use.

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and it's my favorite. The quality is okay, but I had to do one repair recently. I've also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didn't have to come back twice.

We got the Viking refrigerator through our builder that arranged everything and because of that getting the service and the registration was cumbersome. In those situations, it could be made easier. We purchased the appliances almost two years ago but our house wasn’t completed until just now so, that’s a little bit of a difficulty. Other than that, our Viking refrigerator's quality is very good and we like its size.

We went to a local Best Buy store looking for appliances and chose to buy Viking over other competitors because of the quality and the customer reviews that we had seen online. Best Buy assured us that because they sell the product, they were associated with Pacific Sales which sells Viking. They went ahead and did what they could to earn our business and matched the price that we've had gotten at our local friend's appliance. They beat it by $500.

I did comparative shopping and heard about Viking Refrigerators through the showroom where you go to buy things. However, the Viking refrigerator I bought this time is a repurchase of the same type of refrigerator I had before we moved. When we renovated our other house and the kitchen. We’d use CSI for the first time and they were very helpful. They had our installation done and everything was Viking, including the stove. We had a Miele dishwasher, but we used CSI again and they did all of our installation well. Plus, their customer service was excellent. It was a very good experience and we were very satisfied. We like the high-quality product and I’ve been very happy with the purchase. It does what it's advertised to do. I like the benefits of the product and the features, including the freezer on the bottom and the French doors. We’d purchase it again.

My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. I've heard of Viking in the past and they're my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so it's not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesn't line up with the fridge. There's also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. There's supposed to be a gap in between the shelves but they're touching. And the door slams hard. It doesn't feel like a normal fridge. It's hard and it's like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like it's pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out.

We had Viking previously in North Carolina and liked it very much. We bought a brand-new Viking French door oven and a stove top. But the refrigerator, we bought second-hand from a friend of mine. She ended up buying a brand-new pair for almost $20,000 and we’re like, “Good God! We can’t afford that.” We asked what she'll do with the others and she said she'll just donate them so we bought them from her. We’ve only been using them for two weeks but we like how it’s not deep. So, everything’s not buried in the fridge. Plus, the quality is second to none.

I like the style of the Viking refrigerator and I felt that it was a quality premium brand. My favorite feature so far is the freezer layout, but we had a quality issue up front which was disturbing. The ice maker never worked from day one. We went back and forth with Viking and had three service calls before it was fixed. We also went back and forth with the retailer that we purchased from and fought the phone calls and writing into Viking.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brand's reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I don't know if Viking was worth the money we paid for. We've had less expensive brands in the past that worked as well or had fewer issues than we've had with it. It should be more reliable for its price.

I have Viking products in our previous house and I wanted some professional line. That is why my whole kitchen is Viking including the refrigerator. The refrigerator is cooling and it’s doing what it’s supposed to do. It's the only good Viking product I have. I have a dishwasher and a stove but that's a different story. I’m on my third dishwasher and on the second stove which has eight burners. They also have a good warranty.

I've known about Viking for years but it's always been out of my price range. I was able to find a good deal at Paul's Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

We owned all Viking appliances in our previous home. We had about 14 years of experience with the range, hood, refrigerator, dishwasher, and wine fridge. We've just started remodeling our kitchen here in Texas and purchased a Viking package here as well because of their reputation and the quality and the look of the appliances. We were comfortable moving forward with Viking again though what we got were kind of different products than what we purchased before in some ways. The range we had was a double oven and was kind of super high end range. This time, we have a stand alone LPG all-steel cook top and then a wall oven. I like some of the improvements they've made to the product line. The cook top is much easier to clean than the more commercial style we previously had.

Ice maker has failed on 36" french-door bottom-freezer refrigerator, which is insane as the fridge is less than 4 years old. This is the second time we have had issues with the ice maker; the first time was a blocked water line that cost us hundreds to have a tech fix. Had a technician come in and look at it today (05/24/17), and he estimated $850 to replace failed ice maker unit ($240 labor, $555 materials). More than frustrated. Emailed Viking customer service via their website. Hope I get a timely response...

I like that Viking's interior was metal and not plastic. It's a beautiful 42 inch brand new fridge but my experience with it has been sucky. The ice maker didn't work. It would make one layer and then it would stop. It took three trips from the repairman to fix it and it was frustrating. They came here once and couldn't figure it out. They brought a new ice maker and put it in. It still didn't work. I had to call again and they told me stupid things to do like turning down the freezer, but it was already at minus one. How the hell low do they want me to make the freezer? Then they changed the ice maker again. It is now fixed and doing good but I'm worried that it's gonna go out of warranty if it breaks again. I wasn't happy with the service at all.

I always knew about Viking from reputation. We purchased homes in the past and my brother is also a chef so he's used to the Viking products and higher end appliances. I was in San Francisco and our home builder had Viking as all of our appliances. I have my whole kitchen, as well as the dishwasher, the refrigerator, the stove, the microwave, and the oven with the Viking line.

I had a Viking refrigerator in my first house and then I got a new one now. It looks magnificent but I can't tell if the quality is better. My last refrigerator did not break twice but the new one did. The freezer and the refrigerator doors should stop at about 100 degrees and both of them broke, which happened twice. The parts weren't in stock and it could take 2 weeks to get them. And now, it's already been six weeks to get it fixed and I'm still waiting for it to get repaired.