Viking Refrigeration Reviews

We went for a Viking refrigerator instead of other brands because of the configuration of the appliance. Some of them didn't have the ice maker and water dispenser on the outside and that's what we were looking for, basically an upright side by side. Overall, the Viking refrigerator has been very good but we had a problem with the ice maker. We had a technician come out three times until they finally got it fixed, and it's working fine now. I like the room in the refrigerator and the freezer, as well as the overall appearance and the way they organized it.

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.

When we bought the house, we requested for Viking appliances. We wanted to get the big 42-inch refrigerator but our realtor failed to tell us at the last minute that they ordered a 36-inch model instead. But even though it's not the model I liked, I love its quality. The aesthetics, as far as the door hinges, doesn’t get in my way. It was well-thought out and well-engineered. I also like the option that the temperature is different in certain compartments. However, I don't like the freezer part. As far as the stovetop, we had a choice in that. We got the eight-burner stove and it is phenomenal. It also has a conventional oven built in. All in all, I like Vikings appliances because I can buy a certain model and it has options that come along with it.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they can't make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isn't available anywhere and YES I have tried everywhere to find it.

My friends introduced me to Viking Refrigerators and we specifically bought this brand because we heard how good they were, but now I feel that their customer service is terrible. I've only had my refrigerator for not even a year and it broke four times now and it has taken at least two to three weeks to get it fixed every single time. Nobody at the Viking dealer would pick up the phone, so it was hard to get in touch with somebody. When I finally do, the only way somebody would call me back is if I was rude and talked to the manager at the place that I called. It was a horrible experience. I couldn't be more upset about it. I was told that the door would keep breaking at the part where they fixed it, and that I won't get a new refrigerator. I would trade this refrigerator right now if I could afford to.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carter's Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.

We had a lot of problems with our old refrigerator. It was a nightmare so I didn't want to buy that same band. I wanted an American made refrigerator so I went through a whole lot of options. We owned other Viking appliances so we looked at them at a store. We bought the Viking ref from an appliance store in Minneapolis. They were very nice. They didn't scratch it during the delivery and the delivery guys were very friendly. There were no issues. The Viking ref is not a regular refrigerator. It's built in so it fits a very specific size and it matches the cupboard, so it can't be easily thrown away. You got to fix them. Another thing I really like about it is I installed it myself and bolted it into the wall. They gave me the directions and showed me where and how to bolt it into the wall. It has a lot of nice lighting.

I was selling the house and wanted to use some upgraded name. I've known Viking for years and it seemed to be a better deal. I replaced the GE appliances with Viking. But unfortunately, even in the short time that I had it, we had problems with the oven and refrigerator. And the more I talked to people about it, the reputation has really turned bad like Viking is pretty poorly made now. Knowing what I know now, I would never buy a Viking again unless I hear that they've really improved their quality. However, I like the refrigerator's Dutch doors where it's open on each side. Their team also had good follow up on the service I needed.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, we've been very happy with Viking.

We were told that Viking was the second best among appliance companies. We couldn't afford the best, which would be Wolf. Wolf would've been probably double the cost. Viking had good reviews and their products look good. We went to Trail Appliances, the distributor, and the salesperson showed the Viking products to us. We liked the products and bought several appliances in the same make, including a gas stove, convection oven, and dishwasher.

I went with a Viking range, so I figured I might as well make it all the same brand so I got the refrigerator. Now we're regretting it to a certain degree. It was installed in November of last year and since then, we’ve had the repair guy out here three times already. So we’re not too pleased with that. One issue is that it doesn’t seem to make ice. We have to go out and purchase ice and put it in the dispenser. A guy checked and replaced the part, but a week after, the dispenser is not even filled halfway. We just had one or two levels of ice.

We liked the Viking double oven that was available, so we got the Viking refrigerator to match the oven. I like the lights inside the ref. They're pretty cool. However, I did not have a very good experience with the Viking dealers. I had a lot of issues with Allstate Appliances, but the person I originally worked with there is no longer with them. But I've had good experiences whenever I've called in to Viking for problems. We had our handle going off, but it's been fixed since then. The guy that came out to repair the handle was nice and good, and I really liked him.

We rent a house and all its appliances are Viking. I like the quality of their refrigerator's door. One time, they came to change one of the components and so far, it’s still working.

I have a couple of issues with our Viking refrigerator. It seems to freeze at the top and the condensate at the bottom overflows behind the fridge. They fixed it and were willing to fix the floor but it would be inconvenient. The support team never changed the ref and if there's something wrong with it or a piece of the equipment, they send me a part within a week with no questions asked. I had good service but didn't have a good experience with the refrigerator. The product needs a bit more work. However, I like the class and look. It's a nice classic-looking product and has the same feel as a fixed coating of stainless steel but it looks industrial quality.

All my friends have Viking and it was due to their reliability that we bought a Viking refrigerator at Best Buy. The ref we got is good, but we're having a little flaw that we're working through.

Viking Refrigerators has a good quality and I really like their water dispenser. We went with them because of their name, but the dealer either sold us a defective refrigerator or it was dropped when they installed it. So we contacted Viking and had it replaced. We got it resolved and everything has been fine.

Our last refrigerator broke so we went to P.C. Richard. We were looking for one that would fit the space that we have. It's somewhat unique because it's wide and shallow. Aside from the dimension of a Viking refrigerator, we also liked the look and had heard good things about the brand. Initially, I was very happy with it but I'm disappointed that the ice maker and the whole control board broke. I had a refrigerator repairman here to look at it and that's going to be $1,600 to repair. I could buy a whole new refrigerator for that. So now I don't have the ice maker and the water in my refrigerator working and it will have to stay that way until the whole thing dies because I don't want to spend that much just to repair that.

We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, they're above average.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, we're not very happy. The icemaker doesn't work really well and the drawer that the ice goes into is always sticking. We can't always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, we've had issues of things freezing in there, and it's not been functioning.

We did a kitchen update through a local company here in Columbia called DKB Kitchen Design. As part of our package, we had originally purchased a GE refrigerator. We had real serious problems and couldn't get any satisfaction with the GE refrigerator. We went back to DKB and explained the problems we were having and documented it for them. They volunteered to take our problematic GE refrigerator back and trade for a Viking Refrigerator.

I bought a Viking refrigerator due to the warranty on it. It works fine and I like its aesthetic features. However, I don't like the filters since they need to be replaced more often than I would like. Also, I made superficial dents in the bottom freezer drawer. It’s not noticeable, but I have to replace that single front panel so that I could get rid of it. The panel costs $1,650, which is more than half the cost of the entire refrigerator. Viking uses an outside manufacturer for that piece, and they’re ripping anybody who needs to replace that because they figured they need it. It's absolutely absurd and highly annoying that it’d cost that much money to fix the little dent.

I like my Viking refrigerator, and its style. It fits my needs with all the drawers it has. I like that the freezer doesn’t dry things out and there’s never a freezer burn. When I put something in it, it does not taste like the refrigerator. Also, the ice never tastes funny. I don’t care how old the ice is. It’s perfect. Those are the important things. However, the drawers were cracked. I had a bottle of soda explode in it, and it flows on the top shelf. It’s leaking, and there are only two of us living in the house so it’s not from overuse or abuse. The repairmen have been coming out fixing everything, and the drawers are now fixed and the leak is gone. When we have a problem, we call the dealer and they send someone out, and now they escalated it so someone from Viking comes out. They’re responsive.

We had a custom kitchen built in Texas that I’ve had Viking products. Of the high-end brands, they were the least expensive and they were very reliable. But the quality of their refrigerator is not great at all. I would’ve been better off going to Home Depot. We’re on our third fridge from Viking. The first fridge we bought, we were told that it was a floor model, brand new, so we bought that one. It was shipped to us and we installed it. Three months later it broke. I called the Viking service tech. There is only one service tech in the Colorado area, so it took a while for him to get to me. He opened up the back of the fridge and said that it is a used fridge and it’s not under warranty. He looked up the serial number and he found out that that fridge was actually already warrantied by Viking and it was supposed to be destroyed.

I'm very unhappy with Viking Refrigerators and I was gonna go back to the dealer but I don't have the time. I hate its quality.

We have heard good things about Viking from some of our neighbors, and ended up buying a Viking refrigerator. The quality is great and I like the temperature that it's able to keep my drinks at. So far, my experience has been excellent.

I got a Viking Refrigerator because I thought it was a better brand and architecturally they look very nice. Their team scheduled delivery very well but when I called to ask about questions, they didn't seem to know as much on the sales department side. I hoped they would have known a little bit more about the refrigerator so I can try to troubleshoot, instead of me trying to call 1-800 number since I had a little trouble at the beginning. It wasn't cooling properly, but I called it in and they came. And it's working fine now.

I like that I have a refrigerator and freezer side-by-side, but I'm not happy with Viking. My builder bought the refrigerator and it was in a bad condition. It was recently repaired because it made noises and water condensed inside it. Now, it makes a terrible noise when the vent is on. Viking is supposed to be the highest quality of appliances in the market, but I am very unsatisfied with all these issues with our brand new appliances. With all the money that we paid for and all the problems that we have, it was annoying and disappointing. The refrigerator is now working like it’s supposed to be, but it was supposed to be good since the beginning and did not show any problems or issues.

I’m a real estate agent and I see homes a lot and through visiting these houses, I've seen and liked how sleek the Viking products look. I then got a Viking refrigerator. In fact, my whole kitchen set, which includes the range and microwave, is from Viking. I like my fridge a lot. It’s very nice and efficient. It’s awesome that the fruits and vegetables last longer inside the Viking than in a regular fridge. The only thing is that I have the 48-inch and it seems too small inside, but other than that, it’s functioning perfectly. It is a great product.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

We were looking for a new refrigerator and I looked online and found out that Viking was the leader in kitchen appliances but nobody seemed to really know anything about their refrigeration. Then we went to a couple of places here in town, I researched it on their website and we fell in love with their ref so, we ordered it. This is my first Viking appliance. I had heard of Viking in the restaurant business and people seemed to be impressed. The quality of the product is excellent. The space is perfect. For the size that it is, it holds a lot of food and we're really happy. When we build the new house, I'll probably buy two Viking refrigerators.

We had our kitchen remodeled and our contractor recommended Viking Refrigerators. We went and looked at appliances and all different brands and we really like Viking's look and functionality. The price was also right. There’s a lot of great features, little things like it will beep if the door is open too long and its ability to program the temperature versus using a dial in older electronics. It has a really nice ice maker, too. The lighting is beautiful on the inside, it is bright. The quality of refrigeration is great. It keeps the vegetables and fruits cold in the compartment. Moreover, their guys at the dealer were great. They are knowledgeable and helpful. They gave lots of different options to look at. We’re very happy with Viking Refrigerators.

We bought this unit in 2005 for a new kitchen with all new appliances. My problems with this unit are numerous and varied. At first we noticed that the interior plastic parts, such as drawers broke easily. These are very expensive and there is a real gap between the cost and the apparent value of the parts. Next, mechanical and electrical parts began to break down. We needed a small fan, available online for $8 and that took all of 10 minutes to replace, that cost several hundred dollars. We have had sensors go bad for similar costs to repair, and now the freezer won't get cold enough to allow the ice maker to produce ice. I would never buy from Viking again. Their products are flimsy and delicate despite the high price. I am willing to pay more for quality, but I didn't get that quality at Viking.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldn't really change the size because we've already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with.

At the beginning, I wasn't happy with Viking - they didn’t have good reviews. After I went to the store, the guy convinced me that they had changed and they were doing a better job with them. He told me to try it out and that if I didn’t like it, they would take it back. The refrigerator was making a noise and that was bothering me. We had a GE for 16 years and it was fantastic so when I started hearing the noise, I figured I made a mistake. We have called somebody to come and check it out, but they said everything was okay. I don't know if they adjusted something but after that, it’s been working pretty good. I like the bottom drawers of the refrigerator. It’s like a long drawer and has a nice size since I can put a lot of stuff in there.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings aren't correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, they're very nice looking but I'm not impressed with the quality, not for the price.

We were remodeling our house and I needed a bigger refrigerator. Viking was one of the better ones on the market so we got their 48-inch refrigerator. We also ended up getting all Viking appliances (a range, a hood, and a stove) because I wanted to stay with the same brand for resale purposes.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that it's not supposed to freeze in the actual refrigerator side of it and it's very loud when it makes ice. It doesn't have any special feature other than a normal refrigerator. It doesn't even have the water feature. So we're having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

We were redoing a building and looked for faucets and stuff at Ferguson, so we saw the Viking product there. We heard a lot of good things about Viking and we like their style and stuff. We like the refrigerator that we got from them. Its size and all its shelves are my favorite parts of the refrigerator. It has the filter and it can make ice cubes. The only thing not in our refrigerator is the water dispenser, you can't get a glass of water from it. But the stove is what we fell in love with first. When we had problems with it, the guy that Ferguson sent was great.

Our Viking refrigerator's bottom drawer doesn't work so well. We had our care person come out and he replaced the wheels, but he had to order them so it took a number of weeks. Two of the shelves broke inside the refrigerator and one of them was on back order. That took over a month to get replaced. This is a fairly new refrigerator and it's having a lot of problems. Every time I open the bottom drawer, the wire basket comes out from where you put the hook on. The product has not lived up to the name, and I chose Viking because I thought the name was associated with value.

We liked the Viking refrigerators we've owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish it's cheaper.

Viking Refrigeration were nice appliances and I got a number of them that all matched. I bought the appliances through Ferguson Kitchen & Bath in Tucson and the service was very good. The overall quality of the product was very good too. They’re beautiful appliances and I’m happy to have them.

The builder chose Viking for all our home appliances. I'm very happy with the quality of their appliances. Although, Viking was giving us the regular refrigerator without the ice dispensing part in front so I requested for a switch. I like the refrigerator's ice part and that the vegetables and fruit trays allow me to check the moisture control - this feature allows the food to stay fresh longer. We had to change the filter once and my husband had spoken to somebody at Viking to find out what filter was required. We ordered the filters through Viking and had been replacing it since then.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. We've had, at least, four service calls and we're due for another one 'cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience 'cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldn't recommend this appliance to anybody else.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.

I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, I'm happy with the product and would buy again.

I’ve known about Viking Refrigerators for years and I purchased from them because of the warranty. I’m happy overall with the fridge, but I expected a little better quality of the drawer pull-outs and the freezer. They’re kind of flimsy. Also, during the purchasing process, I had a horrible experience as it took forever to get the fridge purchased. It was not a streamlined process. And when we were having this horrendous noise, we ended up having to go back to the store two or three times before they would finally send somebody out. It turned out that their delivery people left a big cardboard in the back which was causing the problems. All we had to do was remove it. I also wish the fridge had a water dispenser.

Bought a complete set of Viking products including an oven, dishwasher, ice maker and refrigerator. The refrigerator was damage when shipped and needs two handles and outside skins. Well after one year there have been no parts available and no response as to when the situation will resolve. Now the refrigerator has internal issues. I am beyond disappointed in my choice and would like to find a solution to my $8000 mistake and lack of any customer service. Stay away from Viking. They lack any customer service or care.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so it's always a fear of ours that it's going to swing and the latch will get broken. I need to call to see if there's a kit or fix for it but I haven't had any issues. Repairs take awhile because of products but other than that it's fine. If there's an issue I just call into the Viking number and they're able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

When I bought my house, it already has a Viking Refrigeration system. The quality is very good, and I like its width and size.

Viking Refrigeration is supposedly one of the best brands in the market and my wife likes them better than the others. I’m a hundred percent satisfied with the quality. We had issues that I didn’t expect because of the price of my refrigerator but I’m not gonna say it’s a bad or terrible refrigerator and they replaced it so I cannot complain at this point, although this is mostly what I feel should not happen.

I love my Viking refrigerator. It’s a good refrigerator - food stays fresh for longer. I bought it through Pacific Sales and they wanted to drop the unit off and just leave. They didn’t know how to install it. I reached out to Viking and got a hold of one of the installers there. And he was fantastic. He followed up and made sure things were taken care of. It was a long process but we got there. Their services were great.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. I've done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range aren't as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I don't like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Viking's quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. I've also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I don't have to bend down to get into a crisper. The space in it is amazing. I've had the side-by-side where the freezer is on one side and the refrigerator is on the other and they're just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and I've got the surface cleaned in two minutes.

Side by Side 29"x79" Professional Viking Fridge and Freezer - Top of the line price and look. Worked well for three years and has been downhill since. Ice maker broke in freezer. Drawers split and fell out in fridge. All fixable until the seal started to tear on the door which as you would imagine, if not working properly it doesn't hold in cold air and temp rises. We ordered not one, or two but three times, went back and forth with Viking and three different appliance repair guys. Final analysis is that Viking no longer makes same seal and the "replacement" seal DOESN'T FIT! IT DOESN'T WORK! We have pulled our hair out trying to find someone whose fridge maybe blew up or fell out of the back of a truck just to nab the $100 seal from original fridge and have it snapped in 10 minutes. It is a CRIME that a manufacturer makes a 10K unit and then can't provide basic replacement parts and therefore deems the product obsolete.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.

We have had nothing but issues with these Viking appliances. The Built in Professional Freezer/Refrigerator continually leaks so that our hardwood floors are ruined. The seal has been replaced several times. The freezer shelf has completely rusted out - am trying to replace but good luck with that - and the ice maker works when it feels like it. Never buy Viking!!!

Bought the built in refrigerator and freezer. Freezer ice maker kept failing. Had five different people come look at it. No one fixed it each time. I would call back and they would not have any records of the repairs. The freezer door won't close completely leaving ice build up on the inside. Their solution is to push at the top of the door. The hinge is leaning. Their solution... "There is no fix, we can't make that hinge any longer." The refridge is freezing things so had another company come out. They said needed some new compressor. Took everything apart (six months later after they got the parts) and turns out the leak is in the wall of the unit, so it is not repairable. Have to pay 3000 to get a new unit. Now I have a new unit... But cannot find anyone to install it. It is not a slide, the old one out kind of install. Would not recommend Viking to anyone.

Parts for repair on ice maker are impossible! Have been out of stock for 4 months and expected to be out for another month!!!

I bought 3 Viking appliances for $30,000. Big mistake! I have been so disappointed with them & wished I had read these comments before I purchased these expensive junk appliances. The fridge is only 5 years old and has leaked 3 times which resulted in 3 service calls with 1,000$ in repairs without warranty. Third time leaking & repairman said the motor is shut, the refrigerator coolant is low & there'd ice buildup etc... It's a 3500 fix & I have no warranty. What a waste of money and everyone's time. So pissed off since the fridge is built into our cabinetry. Fridge is turned off. Power off. Can't use it at all now cause it leaks. Poor landfill with all these damaged appliances. What a shame. Never again!

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.

We spent a fortune on our Viking refrigerator in 2008 and have not stopped repairing it since the day it was installed. You name it, it has broken. Sometimes the same part two and three times. Yesterday the entire fridge/freezer stopped cooling - again - and I am sick at the thought of either repairing it again or having to buy a new one. The items that we've repaired or replaced: condenser (twice), fan assembly, compressor (twice), evaporator, door hinges and numerous electrical components. The ice maker went out @ 2 years ago and rather than replace it for @ $600, we've done without ice. In addition, the functional components inside the freezer and refrigerator are both poorly made and ridiculously expensive to fix.

Updated on 02/11/2020: I have had Viking appliances for less than five years and have had nothing but problems with every one of them. The refrigerator was so bad that they gave me a new one that was suppose to be redesigned. Well after just a few months I have had nothing but problems with it. I have to make ice cubes in trays!!! The springs break on the doors, top shelf on the right side freezes anything you put on it.

I will replace the cooktop with a Wolf cooktop when it finally stops working.

We bought all new Viking appliances for our new home 4 years ago. After spending $20,000 on them we have had nothing but problems. The refrigerator has quit working 4 times and the latest estimate to repair it was $2,000! The dishwasher has quit twice, the microwave twice and the stove has been repaired twice. The only thing that has been trouble free is the gas range top. Don't buy Viking. It is junk!

Purchased a high end Viking Refrigerator in Oct, 2008 for just under $5,000. In August 2015 it stopped cooling due to a Freon leak. Local appliance repair fixed it temporarily by recharging at a cost of $541. Permanent fix required replacing defective Viking parts that were covered by warranty and ordered on Oct 1st. However labor costs of $1,800 plus tax were NOT covered.

Purchased Viking 48" wide by side in 2002. Compressor went out within 6 months, thankfully was under warranty. There was a door recall a few years later AND then another recall for those doors! The company that replaced the doors are familiar with Viking fridges and were able to to be somewhat helpful, suggesting we not place anything within 8 inches of any of the interior vents. We have NEVER been able to get the temp right. We have never been able to keep our fruits and veggies in the produce drawers as they become frozen. If we turn the temp down the milk goes bad, etc.

After 7 years, the compressor quit working. Two of the three "recommended approved" Viking repair companies refused to take our order as they were unable to accept our request... After paying $150 for the 3rd company to come out and do a diagnostic inspection we are told our part required to fix is back ordered and will take 4-6 weeks and $1300 more for the "warranty repairs" to be done. No refrigerator for Christmas... I cannot stress enough how badly we have been treated, how much time I have into this and how completely disgusted we are with the "service" for this product. We feel we have been duped thinking we were paying the ridiculous prices for "quality" appliances... Would never consider this brand again. I am embarrassed as I am in the real estate remodeling business. Have never spent time on writing a review before but am compelled and want to do my part in warning others.

We remodelled our kitchen and bought an undercounter Viking beverage center for our new center island. Arrived in June and about a week later we were finding puddles of water on floor and a lot of condensation on glass door. Several weeks dealing with this problem, we noticed the HA symbol flashing--the alarm inside fridge. The temperature inside the fridge was constantly fluctuating. Were we leaving the door open? We read and followed all troubleshooting steps.

I purchased a brand new Viking Stove and Refrigerator in 2005. I had problems with both from day one. I have spent a few thousand dollars in repairs and again my stove is not working and my refrigerator is falling apart. I would never go near Viking appliances again even if they were free. Such poorly made appliances.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And he's the only one in the Chicagoland area.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - won't lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just don't work well! I've learned my lesson. I will never deal with Viking or Ferguson again.

Professional series Viking refrigerator, range and microwave. What can I say. The fridge has leaked many times and has now ruined my hardwood floor near the fridge. The door racks started cracking within months of purchase and the warranty does not cover those parts. The light in the water/ice dispenser does not work as well. I am told there is a fix for the ice dispenser which is the source of the leaks for over $250 including the service call. I am told (the light bulb is good) that to fix the light switch is another $300 dollars as the whole assembly needs to be replaced.

I bought brand new Viking "Professional" line 48" refrigerator and 48" Oven about 4 years ago. Since this was for a major renovation to our personal home, we decided on what was easily the most expensive appliances we've ever purchased. I liked that they are American Made, and figured that certainly Viking would stand behind their highest end products, and I wouldn't have to wait weeks for replacement parts from overseas (if I ever needed them). What a BAD DECISON! Since installing the Oven, we've had to pay for replacement of the main circuit board in the oven two times.

Refrigerator Model VCFF136DSS2. Almost four years old and of course the warranty runs out 6 months ago. Started two years ago with the water filter holder. The cover for the filter has a clip that breaks easily. Viking store sold me a replacement and it broke within six months. I drilled a hole in the front and put a screw into the frame and it works great. Our biggest problem now is the fridge quit working. Only the lights work. Viking said to replace the front computer board. $922 and two weeks later that did not work. Now Viking does not know how to fix it? Local repairman asked me to call Customer Relations. They said a report had to come from repair man to the Regional Service Manager. Going on third week with no fridge. Family is not happy. Viking said they will call me once they decide what to do. Parts are Whirlpool.

48" Side-by-Side Refrigerator AND VICU165 - 36" wide cooktop - To say I've been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldn't get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, that's your problem attitude from customer service.

I Bought a new Viking gas cooktop, fridge and microwave in 2012.The cooktop arrived and the top was warped and it wouldn't seat on the stone counter. First Viking tried to blame the dealer for improper storage but after 2 months I got a new one. The Pro Fridge came with the door opening the wrong way (I would have to stand in the living room to access the inside). Six months later I received a new fridge because they couldn't reverse the door. Within 6 months in 2015 three of the door shelves broke and fell down. All of them broke on the same end and I received new ones under warranty. In 2016 the fridge is leaking bad and we discovered a block of ice around the condenser. Had to dethaw it and reprogram the settings for $ 250.00. I’ve got a KitchenAid fridge that has been trouble free and it cost 1/10 the price. These appliances are supposed to be the Rolls Royce of kitchen products! I will never purchase another Viking product again.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me it's the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop can't come out until Oct. 28!

We bought top of the line Viking Refrigerator & all other Viking kitchen appliances about 6 years ago from Airport Appliances with 10 year extended warranty for additional $2K Associated Service Corp. Warranty. First year, the ice maker does not work properly & froze in the door which we couldn't use any more. Then, the water line busted & flooded/damaged our house which we had to file insurance claim.

Viking refrigerator VCSB483DSS. Purchased this very costly unit in late 2008. The ice maker and water dispenser has failed many times, we had to pay to install a heater inside the unit to stop it from freezing. The motor that turns the ice maker has broken twice. The door hinge has been replaced twice. The ice drawer has split. The water pump has malfunctioned three times causing the entire interior of the freezer to freeze over and today another $425 to replace the touchpad thermostat. My floors are ruined from all the assorted leaks. Should have just bought a simple $900 refrigerator from Sears. We have spent $3000 on repairs. Total failure. Never again for Viking.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. It's a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesn't work to evaporate the water and the ice maker doesn't work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

8 years old and problems all along. Spent thousands trying to repair last year and it is still a nightmare! Freezer freezes up all of the time and ice maker has been broken for years. Never again Viking!!!

Viking in California called and told me they would send me a matching freezer and it was delivered October 6th. I simply forgot to update the review. I am happy with the fridge and freezer, but I will still likely not purchase Viking in the future due to the prior issues. I just do not trust them as a company quality is extremely lacking in all appliances except thier ranges. (My dishwasher just broke) so clearly I will be looking into Wolf or Sub Zero or Miele or Bosch next go round.

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.

We purchased a full Viking Professional Kitchen - range, refrigerator, microwave oven, dish washer, hood. We have had at least one issue with everything (except the hood). We spent about $22,000 on appliances that are supposed to be high-end. What an absolute joke. My neighbor also has Viking appliances, same issues. Viking should be ashamed of their products and customer service. When you call to complain, their responses basically "too bad" if you don't have a warranty.

When I renovated my kitchen in 2007, I purchased the Viking Professional Series dishwasher, fridge and gas top stove. I'VE HAD NOTHING BUT PROBLEMS WITH ALL OF THEM. After spending $11,000.00+ for these three appliances (that came highly recommended by the salesperson at a large, high end appliance store), I expected a good quality product to don my newly renovated dream kitchen... WHAT A HUGE DISAPPOINTMENT!!!

Model VCBB363 Viking Refrigerator - This refrigerator was bought to fit a custom install. There was one recall that was preform for door. Since then we have had nothing but major problem with it in that sometimes it works and then it don't, all the controls at the top that control the cooling etc. Goes haywire and then it defrost itself and won't come back on for hours, and then repeat itself. Have call Viking to repair it after major failure only to find out that technicians they send out call the Viking Refrigerator a "bag of worms." Not my words but those of a company that they use to repair them.

Wife and I bought a house with a beautiful kitchen. We saw the Viking professional line in the house and it seemed like a blessing... until we moved in and the nightmares began. Two months into our living there, the dishwasher and refrigerator, both 2006 models have already broken several times. Little things are broken all over the inside of the fridge. The freezer does not seem to defrost and I've manually had to chop out ice from the pan inside, which is nearly impossible.

The refrigerator (DFRB304L) was leaving a puddle on the floor in front. The repairman was clueless. Luckily, my son is an engineer and he took all the shelves out and took the inside back off in order to find the poorly engineered problem and caulk it. His repair worked. Also, the clear parts of the drawers all cracked. This is obviously a quality control problem, but when I contacted them, their response was that the refrigerator was out of warranty. At that time, it was only just. I really thought that a company like that would stand behind its products, but my eyes have been opened! They clearly don't care if you never buy another appliance from them.

I must manually defrost a several thousand dollar machine every few months or the repair will cost $1100. Not happening. The refrigerator will only cool to 43 degrees Fahrenheit. I would replace it in less than 3 seconds but I paid to have it built in with cabinetry on the front which cost a ton. BUT there is almost no one to repair it. I am seriously thinking about trashing this one. Very disappointing. Since I bought it 12/31/2003 it has been repaired several times. I think I have spent enough repairing a BAD machine. Viking couldn't even get the cabinetry specs correct on the website. It has been a nightmare from day one. Model # DFBB363L Serial # G0000000582.

These appliances cost us a lot of money… But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You can't get service on them and there is no customer service. Don't buy or even get one of these for free. They are awful!

The refrigerator (D3) has broken 3 times in the 2 years that I've owned it. I waited over 1 month the first time it broke for a new compressor to be delivered to the repair service. I have never had such a poor quality product.

The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator.

I bought all Viking appliances. They are all 1 1/2 years old. The refrigerator doors are rusting! The range continues to go in self clean mode when I'm trying to cook so I cannot use it and the dishwasher has such a foul odor! I live alone and barely have used the appliances and I'm so disappointed in my decision to go with Viking. I should have stuck with GE monogram. They were much better.

We purchased out Viking refrigerator at Atlantic Appliances and should have listened to the salesperson who told us it was really an AMANA refrigerator with a VIKING label on the door. He was insulting AMANA because this brand was worse! Not less than 2 months later, the top of the cold cut drawer snapped off. The produce drawers cracked shortly afterward. Obviously the interior was sub-optimal and did not live up to the Viking brand. Overtime, I realized that the storage is not practical either. I cannot fit all of my produce in those two tiny drawers, and the bottom freezer cannot hold a large turkey.

Purchased Viking model: DFBB 363L bottom freezer on 12/20/2006. First problem in 2006 freezer door falling down. Next problem leak. Installed new drain pan $255.00. Not cooling motherboard 2013 - $470.35; Stopped working 2013 - $105.00; Currently, will not defrost. We have been without freezer a total of eleven weeks since purchase. We were without refrigerator and freezer for over six weeks in 2013. This is an inferior product and should have been replaced.

I believe I can beat all negative reviews that I have read this evening... my Viking almost killed me tonight. It had been pulled out from its location into the kitchen because it had ceased to operate during the night... After a lengthy process we found a vendor to fix the problem. Whilst waiting for the part to be delivered tomorrow I said we must open the doors because as we have been told if a fridge is not functioning the doors should be open to prevent odors etc. As I opened the bottom drawer the fridge started to topple on top of me... my reaction was to try to stop it. However a 2 inch jut out in my counter caught the top door and prevented it from falling on top of me.

Bought a home with all-Viking appliances. They LOOK heavy duty, and the range certainly is. Problem is, they don't work as well or have many features available on more popular consumer brands like GE, KitchenAid, etc., that cost much, much less. Our Viking range has racks that are impossible to pull out. In our other home, our GE Monogram has beautiful ball-bearing shelves that glide fully in or out with ease. The Viking fridge has shelves and compartments that are all cracked, even though it's pretty new. It beeps once in a while for no apparent reason (the door is CLOSED! ); it's slow to make ice, and has no ice or water through the door. Seriously? Why would anyone pay thousands for this junk when other brands have better features, more durability and cost far less to service?

Bought both (Viking 30" All Fridge, and Viking 30" All Freezer) as showroom models at a discount manufactured 2009 and 2006. Thought they would be under warranty. Problems began - freezer does not freeze my ice cream. They replaced the coils, the fan, the thermistor, the thermistor connector wire. And STILL it does not freeze my ice cream. I have to manually defrost the freezer, then it works ok for a week then back again. Fridge is another story. Started off randomly beeping once a month or so. So I turned off the fridge and turned it back on, and it seemed fine. That was 3 months ago.

After spending $25K on "high end", "top of the line" appliances my response, JUNK, JUNK, JUNK! I should have stuck with Sears or GE. What went wrong: 1) MW door needed to be replaced out of the box. Kept sticking closed and would not open. Had to have it serviced. At least it was under warranty; 2) Wine cooler fan motor stopped working within the first month. Needed to be replaced. Replaced under warranty; 3) Beverage center relay needed to be replaced. Had I been able to buy one from a supplier it would have cost $45 dollars. NO I had to get the part from Viking $475.00!!! No Warranty. 4 year old appliance. Beverage center door seal had to be replaced after one year. Under warranty. 4) $5900 Refrigerator! EVERY interior drawer CRACKED AND SPLIT after 4 years of operation and had to be replaced for $500 dollars!!! It's get WORSE. The freezer door rusted after one year. Had to be replaced. Thank g-d it was under warranty.

Both our built-in freezer and refrigerator were purchased brand new with extended warranties. Freezer constantly breaks down and the technician cannot fix it right away and they have to keep coming back to change parts and still it take 3 to 4 weeks sometimes to fix it. That is why I purchased a spare Kenmore freezer used for $200.00 and it works better than my $5000.00 dollars Viking freezer, it does not break down. The refrigerator is falling apart. All the drawers are all broken or cracked from change in temperature and the warranty does not cover bad quality products. In short my recommendation to all Americans is don't buy Viking, it is a very bad company with a big line of bad products and bad customer service. My previous built-in refrigerator and freezer was Thermador and I did not have any problem for 24 years.

Professional Refrigerator/freezer model #VCFF236SS002 - Purchased an existing home with barely-used 2012 Viking appliances. Within a week neither refrigerator nor freezer were holding temperatures. The shelves in freezer were also easily off-track. Took 3 days to reach Viking Corporation since it does not take calls on weekends or holidays, nor after 5pm ET. Once connected to Viking Corp service rep I learned that the appliance is under warranty for 30 more days. But the approved service provider/distributor for the state of WI is in IL, and the first available diagnostic appointment was one week out.

If you buy a Viking fridge you most likely have been duped into buying a fridge built by someone else with the Viking name on it. Certainly hate my Viking Pro 48. Many of the parts are not unique to Viking and the overall quality is poor. The ice makers seizes up and burns out. Viking did not install a heat trace to keep the water line from freezing. Every time the power goes out, the ice maker seizes up. Bad news. One new ice maker per year. I would not buy it if it was the cheapest fridge on earth -- let alone spending $10 grand on it.

We have a Viking refrigerator and have had the repair person out several times to repair the many problems. I tried to get another repair person out here but they tell me I am in his area and no one else is to repair my refrigerator. This repair person's experience is a 1 from 1 to 10. I stopped calling him and started to repair the refrigerator myself and I have no training at all. I have replaced the strip across the top. I have replaced one of the thermistors and now I need to replace the other one. I have replaced the freezer fan, the refrigerator fan. The alarm is starting to go off at different times day and night. I have had water drain all over our wooden floor several times and it's starting to show water stains now. I have had to take everything out of the Viking and put it in the GE in the garage. So, I can unplug the ice in the defroster outlet in the freezer.

We purchased our Viking 48" built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products??

Have Viking D3 appliances in house we bought. Ice maker was replaced 4/2015 due to warping of parts. Now, it is not working again.. Serviceman said he replaced 3 in April. He ordered an extra ice maker. Hoping that he has not used it yet because it took 1 month to get the other one replaced due to back orders. I like my other Viking D3 appliances. BUT, what will happen when the warranty runs out and the ice maker quits??

Got on this website to see if others have had issues with Viking Refrigerators. Our house came with a Viking Pro, but it had so many problems. Viking sold us a newer one at a discount. Now, the replacement is doing the same things - erratic temperatures, spoiling food, alarm goes off, constant calls for repairs (and expense) - such that we have not been able to use it for months. Thank God for an over 25 year old Hotpoint fridge that we have had in our garages in several homes across the country but has never has had a problem. I can see that others have had issues and while I am glad to learn that, I am at a loss as to why a company that once had, I thought, a good reputation, is not seriously concerned and doing something about it. Is the company going under?

In the past 9 years we have experienced 4 ice make repairs/replacements, a refrigerator door recall, and a motherboard replacement in our Viking Built-in bottom refrigerator. Now it is making this loud humming noise. The repairman said it is the fan drying up the moisture and there is nothing to be done about it. It is so loud that people think a car alarm is going off. I say, "No, it's just my refrigerator." We just keep purchasing extended warranties. Oh, did I mention that the motherboard of my electric oven went out just before the holidays, and the microwave had to be replaced after 5 year. I want a new refrigerator but my kitchen is all Viking and I refuse to buy another Viking product.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (That's how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldn't service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

Bought a Viking that never ran properly. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, when under warranty and had to throw all the foods in trash again. 2 months after the warranty expired it broke down again. The part not functioning was told is not necessary but then we had to pay $350.00 for some kind of repair that didn't make sense regarding the electrical was reversed. Worst product ever!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price. When you add the cost of spoiled foods, repair cost, and waiting and change of schedule for repair person to come and cost of refrigerators itself we are talking close to $20,000.00. Shame on Viking. The customer service not helpful either. It should be reported as crime, since the temperature never reach to what standard should be 35-38.

I purchased top of the line Viking Pro Series Refrigerator, Range, Dishwasher and Beverage Refrigerator from Karls Appliances in 2011. I have had a terrible experience with these appliances in these 3 years with both Karls Appliances and Viking. I would without a doubt tell anyone and everyone that the only item worth buying is the Range. Do not Buy any other Viking appliances at all... Refrigerator or Dishwasher. I have had terrible service from repair centers that Viking recommends.

In 2012 Viking replaced another Viking refrigerator that was only 3 years old. The compressor failed in both units within two years. They had to field modify some fixes to the freezer and ice maker in both units. It has been a complete nightmare dealing with Viking and would not recommend Viking refrigerators to anyone.

Received no help from Viking when called, unit was out of warranty and Viking won't stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; there's four shelves in total. All are broken and cost about $250 a piece.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and "fix" numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality you'd expect from such expensive appliances.

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. It's 2/15. They won't replace it!! Bad taste in my mouth!

I bought two fridges. Both worked well for a year, at that time one would not cool. I called Viking. They said there was a fix and it was a new controller and a wire shelf instead of the glass one. The fix was installed and it worked fine. I told Viking that they should get me a second kit. They said it was on back order but that they would send me it when it came in..... Guess what, now that the second fridge is not working and oh Viking has no record of the second having problems, they won't warranty it. They want me to buy it for 800.00 dollars. They know that the part fails but won't replace it. I am in the process of ripping out the VIKING fridges and replacing them with a product that works and that has been tested. I will never buy or have anything good to say about VIKING products...

Ice maker does not work and temperature does not stay constant. Anything in drawers and toward back of fridge freezes. I would never recommend this appliance to any one. They are expensive to purchase and definitely not worth it.

I remodeled my house in 2009 and changed all my appliances to Viking Professional appliances. I was under the assumption that this is the best product available and moreover it is made in USA!!!! I came to find out this is the biggest and worst scam to rub people of their money with nothing but a heavy chunks of metal. I have had problem with my gas cook-top where I had it repaired 4 times. It kept clicking and the technician said the board was bad. Changing the board resolved it for a day and then he said the ignition parts are bad so he changed them. This started again so another company came and fixed it somehow and said the wiring was bad. After all this the cups around the burners changed color.

We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesn't work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesn't dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for "professional" appliances I never expected this low level of quality.

Viking built in double door refrigerator is two years old and is terrible, I have had four service calls to fix it. The first time it simply shut down and stopped working, the service tech replaced the "inverter" and then it has started leaking water all over the floor. I have now called four times to have it fixed. The local, West Coast Regional Office is a joke. They don't even answer the phone. When they do answer I get the run-around until I insist they send someone to fix it, which then takes two or three days. And then, three weeks later the same thing happens. The unit has a three year warranty and Viking is refusing to honor it. They are just the worst example of customer service I can imagine. My advice is to avoid the purchase of any of their products.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. "Your fridge has been discontinued!" Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he can't get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

My wife got this unit thinking we were upgrading from a Samsung. To my surprise this unit was horrible. Forget about the fact of how small it was, but if you put eggs next to the ice maker you ended up with frozen ones!! Since this was a French style with the split doors we were blessed to have our jarred fresh garlic freeze when the unit was set at 40 degrees. After the technician came out the second time he told us that this unit with the Viking name was in fact either a Maytag or a KitchenAid. Nice!! I'm off on a mission to purchase a Sub Zero - never to buy Viking products again!!!

I just found this forum. My less than 2-year old fridge is out of warranty, and I pay out of my own pocket to fix numerous issues. Issues include: Drawers, shelves cracking, plastic trim breaking off, some shelves fall out at times of door. My ice maker: WHAT A JOKE. Viking sent repairman 3 times, still not working. The ice door gets stuck, ice piles, and when you open the door, ice is all over my floor. The water dispenser: It’s frozen. No water comes out. I stand for hours with a hair dryer and almost break my hair dryer to get it working. The low quality drawers spoil my produce. Lettuce/Celery/Carrots are soggy and mushy in less than 1 week time. My freezer consistently freezer burns food. The top of the freezer basically defrosts food and makes it unsafe. I would be interested in a class action. I am basically on the verge of throwing thousands of dollars to the curb to buy a new fridge. Isn't Viking supposed to be the best?!?!

For 10 years I have had a kitchen that looks like an ad for Viking appliances. I have had nothing but problems with them. My refrigerator dumps water all over the floor and I have to defrost the freezer with a hair dryer once a week. It forms ice under the drawer and then you can't open the drawer. My under the counter ice maker died after one year and I did get the distributor that I bought it from to give me a new one. My wine cooler came in with the lighting system not working and so did my 6 burner stove. Several of the eyes on the stove wouldn't ignite. The locking mechanism for self cleaning quit working too. I don't know why anyone sells or buys Viking. The real problem is that you can't get parts. I've written and called Viking trying to get parts. The last email I had directly from Viking, they had told me parts for my area were available in California. I live on the East coast.

Our very expensive Viking built in refrigerator keeps leaking from the freezer. It is besides other numerous problems it has developed since we bought it 1.5 ago. There is a few technicians available in the area. We also bought a Viking 6 burner range. It's been disastrous as well. We bought a Viking toaster and loved until it was recalled and deemed life threatening. Stay away from VIKING!!!

We are continually having ice maker problems. The unit is not even 2 years old. We have a Subzero that was 20 years old and not these problems. I would be interested in a class action.

Issues include: Plastic drawers and flip covers all cracked. Ice maker replaced multiple times. Freezer door does not maintain a complete seal. The collection pan at the bottom of the refrigerator overflows.

Refrigerator purchased 2011 (along with Viking ranges & ovens) and just ran out of warranty in August 2014. Since purchase, the refrigerator door hinge was recalled due to faulty manufacturing which might have caused door to fall off when opening. Next, the on-off light switch in the lower freezer compartment had to be replaced (just outside of warranty period) due to ice forming on the switch. Ice in a freezer??? Finally, rust has formed on the freezer door rails, again right after the warranty expired. Multiple calls to Viking customer support yielded no satisfaction...their warranty policy makes no exceptions for quality problems outside of the warranty period. Needless to say, not a happy Viking customer.

We have Viking Appliances in our newly built kitchen. We were told Viking Appliances are the best but I just wish I had read the reviews first. We have a built-in Full Fridge and Full Freezer which has been leaking constantly. We paid top $$$ for both. We had the technician in several times but the problem is still there. Viking keeps referring us to a third party company for the repairs but they cannot do anything.

This refrigerator is a disaster! The ice maker has broken repeatedly since I've owned it. Repair calls and bills for that and it still doesn't work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

Well, in the event that a Viking representative would ever read these reviews, I thought I would add our experience. We have a 48" side by side professional unit which, thank heavens, the previous owners paid for, not us. I would definitely give 1 star if we were the ones out $11,000... The day we moved in there was a puddle of water on the floor under the freezer side. Since that day - 6 months ago - we have had a technician out 4 times for the same problem. He has tried multiple solutions. One day the freezer just quit working. So much ice had built up inside that the fan broke. Now the second fan has broken. The contents of our freezer have just melted for the second time.

We've invested on a full line of Viking appliances in our renovated kitchen a few years ago: refrigerator, stove, oven and microwave. We had to replace the microwave because it was not heating food. Now, the refrigerator is not cooling enough. We called Pacific Sales. We called Viking. They both referred to Appliance Masters, technicians authorized and specialized Viking appliances. Three technicians have come out five (5) times: Changed the fan, changed the board, checked the vent, checked the thermostat, calibrated the temperature. The problem has not been resolved yet. Our kids have gotten sick from eating food going bad because the refrigerator is not cold enough. VIKING IS HIGH END BRAND, EXPENSIVE PRICE TAG WITH POOR POOR QUALITY.

So, after years of AGONY, we finally purchased a new built-in refrigerator! Yesterday, our VIKING 48 inch built-in refrigerator was hauled away, and a new KitchenAid built-in was installed. It's sooo cold inside! Our food hasn't been refrigerated this well for years!

We are now in year two of our new house. And in year two of HELL in dealing with our completed Viking Kitchen. Since the install we have had problems with the two dishwashers, refrigerator, double oven with griddle and microwave. We have had numerous technicians that Viking sent come and "fix" the problems. One dishwasher leaks. The tech could not find the leak "but since it only leaked the one time, that shouldn't be a problem". It only leaked one time before he came out, and that is because we stopped using it. We have hardwood floors and a basement. Thankfully I was home when I spotted the puddle of water.

I guess I am not the only one with this problem as I read the comments!! Has anyone found a solution? I have had a repair man out here 3x and it keeps happening. The coils freeze, the floor of the freezer has a 1/2 inch frozen solid water and water leaks out onto my hardwood floors. If this is obviously a problem why are they not fixing them??????? I had a Subzero in my other home for 20 years and this never happened!!! So during this beautiful Sunday I'm inside scraping ice and cleaning up water. Someone has to be accountable.

I purchased my Viking side by side 'built in' refrigerator in 2011... I have had ongoing problems... The dealer sent out a technician with a list of problems we were having... Water freezing within the door to dispenser, rattle within the grille, door hinge catches and pings when opened and closed. After a couple of times with dealer technician, they sent me to a local authorized Viking repair business. Numerous technicians were sent out to work on previous problems and then we started adding additional problems... The back wall piece that ice tray connected to came loose, and again no ice or water dispensing. Auger motor broke.

I have had nothing but problems with my Viking appliances. Currently I have wage coming on my wood floor from my ice maker - I have had it replaced once but still is not working properly. Frankly, it is not at all more than a nice name for expensive kitchens.

I have 5 Viking Appliances in my Home, none of them work properly. I have contacted Viking Customer Service several times. All I get is that my Warranty has expired. The Dishwasher has been repaired at least 3 times, the knobs are coming off the Stove Top Oven, the Refrigerator/Freezer has been repaired 4 times (It is still leaking water and not cooling properly). The Built In Microwave is not working (It was repaired twice, Panel went out) and the Built in Oven burns food. I have been in my house since 2009. I can't understand why I am having all these problems with Viking Appliances for the Price and Name, I expected Good Quality and Service. No One at Viking Address My Problems. I will never Recommend Viking Products to Anyone, and I will Never Buy Viking Products again.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the "rap sheet". The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.

First unit replaced by HADCO because of compressor failure. Second unit is worse with multiple issues and problems; ice build up on bottom freezer, water leaking onto hardwood floor, plastic drawer fronts and pulls breaking, ice maker supply tube freezing, bad door seals, both door hinges broken, and several more issues. I've had it with Viking and HADCO and have a Facebook page: ** for others to post photos and complaints with the hope we will be heard by Viking.

Hi. We purchased Viking side by side refrigerator in 2006 and since then the door won't shut tight. We been calling Viking company in regards with this problem and the technician said it was just a loose screws but never get it right since day one. We are so disappointed with this product because we pay too much for it. So I would never be a repeat customer ever with Viking Appliances. They are expensive and they are just a bunch of sneaky people telling you that their products are good. No way that we are getting Vikings appliances.

Have problems with this since 2008, with the little square pipes that connect from the refrig section down into the freezer freezing up solid with ice. When this happens the refrigerator warms up as it cuts the circulation from the freezer to the refrigerator. I have tried modifying the ducts to no avail... This is a crappy design, never seen anything like this. I've had GE appliances that are almost 50 years old that "never" ice up... The VIKING is defrosting, but it looks like the cycle is too short to warm the ducts properly - either they should be tied physically to the coil for warming or changed to teflon so ice won't stick....

This is the one and only online product review I have ever written, and in spite of the many that precede mine, I feel compelled to chime in and advise other consumers to avoid Viking refrigerators (and dishwashers too, for that matter) like the plague!! We spent 2 1/2 yrs. on a complete state-of-the-art rebuild of our official historic landmark Victorian, to which we returned in July, 2007. As a Realtor who specializes in the sale of luxury properties in the San Francisco Bay Area. I had been recommending top-of-line Viking products to clients who needed to refurbish and stage their homes for resale. Today, I feel badly for ever having done that!

Same problems as everyone else, except after enduring a long wait period for the door recall repair and having to defrost my freezer once a week, my fridge door fell on me tonight. My water damaged floor is dented and scraped. My wall is damaged and my hand and back are killing me. Someone, PLEASE let me know who is organizing a lawsuit... I cannot believe this brand is still in existence. What a piece of crap!

7 years ago we built a house with all Viking professional kitchen. We have had trouble with every appliance!! We are on 2nd refrigerator and 2nd ice maker and now the ice maker has died again. No repair in sight. First time the ice machine broke we were w/out it for 4 months! Hadco ruined the hardwood floors. Now we are without ice again. We want another brand ice maker!!

DFSB423 - I feel much better reading the previous posts... I'm glad it's not just me. We have had the gaskets changed... $425.00 later, the freezer is still running and it must be defrosted every two or three days. The Authorized dealer has the customer service of a vampire and we are just tired of being sucked dry every few months. The "new" gaskets have done nothing to stop the freezer from running and I'll not spend another dollar until someone from VIKING CORPORATE address the issue.

30 months ago I bought a new built apartment in the Dominican Republic that came with a new 48" Viking professional refrigerator. It started to malfunction (not cold enough, not making ice cubes, making loud noises and not refrigerating altogether) soon after we got it. Kitchen Center in Santo Domingo, who supplied it, did not want to do anything about it pretending that the 12 months warranty had passed. Kitchen Center finally agreed to replace it with a new one at the condition that I pay them an extra USD $7,500.00 which I did. The new fridge is also malfunctioning and has the same issues. A Viking representative offered to change it about 4 months ago but Kitchen Center does not want to honor this promise.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesn't work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, can't take it any longer. Someone should start a class action suit against Viking.

I have filed numerous complaints with Viking regarding my Designer Series all freezer, model # DFFB304. My complaints get addressed for about five minutes and then lost in cyber-space. Viking has mastered ignoring the customer and blaming everyone else who has ever touched the freezer instead of their own poorly engineered/manufactured product. I have now had three separate Viking repair professionals at their recommendation identify the problem. Somehow, Viking is holding me liable on an install issue that was done by one of their authorized dealers who is no longer in business. They probably went bankrupt as a result of selling Viking products.

Got rid of ice maker 3 years ago after $900 in repairs. Now I must defrost every month because of ice build up.

This refrigerator is the biggest piece of junk you could ever buy. The ice maker box freezes to the 3/4 mark and you can't remove the ice container from the door because that gets frozen too. Even with a hair dryer to melt the ice it will not remove. It has been serviced three times by Viking's certified repairman and all three times it worked for the first day and then stops. It was a $4000.00 refrigerator and the repairman told me never to buy their refrigerators because they're made like garbage.

Bottom freezer floor has 1/2" of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Don't buy a Viking product ever! Don't know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someone's help!

The Viking model I purchased was: DFSB423. It is a side by side and we had custom wood panels made for it so it would blend into the cabinets. It worked fine for the first year and then all of a sudden the gaskets on the doors would not connect with the outer shell of the fridge (Frame). So I had them replaced... and NOTHING changed. After the third or fourth visit from the official Viking fridge repairman, I was told there was NOTHING I could do to stop the fridge from leaking. There is a factory flaw with the foam filler process when the unit is put together... so basically what happens is the shell (frame) where the gaskets are supposed to seal gets warped because of this manufacturer flaw with the foam, which causes condensation and leaking all over our wood floors. Fabulous!

Since day one, I have had problems with both units. Refrigerator back wall freezes up and is leaking water. My shelves are constantly filled with water. The door squeaks like it's 100 years old! And all the shelve clips came in broken! I had the unit serviced many times until PC Richards said they'd get me new units. The freezer is a big problem too. Ice maker works when it wants to! For a while, I was buying ice because it wasn't making ice! It's been 7 months and I'm still dealing with these defective units! I had a subzero unit and never had a day of problems, but because of my size issue (we changed the configuration of my kitchen), Viking seemed to be the best fit! Boy was I wrong!!!! NEVER buy VIKING products...... Might I add PC Richards customer service is terrible too! They do not stand behind their customers. Getting a big run around from them too! To date, still waiting for the swap. It's only been 10 months since I had them installed and when the problems started!

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now I'm wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. It's still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

My $8000.00 Viking refrigerator broke 7 days after installation. It started smoking and there was an electrical "problem". When I contacted Viking, I was told our ONLY DUTY is to repair motto replace. Of course after it was repaired, there was a recall. I have had a problem with the ice maker and water dispenser. I woke up to find water all over the kitchen. There is a constant problem. I do not recommend this product.

My niece purchased a home with a Viking refrigerator under warranty. Freezer stopped working. Repair person said the parts are covered by warranty, but the labor would cost $1800 to repair the freezer!!! I have a 20 year old subzero that has only had to have the fan replaced...a $100 part. I have read over the complaints and Viking is a below standard fridge.

Bought two Viking refrigerators in 2006, started using them in 2007 and encountered major issues while still under warranty. We just replaced the door gaskets for the third time at a cost of $700 (parts and labor) for one of the refrigerators, but we totally needed them replaced because they ripped apart and refrigerator door would not seal. So far we had replaced: bottom set of fans, gaskets, computer panel, ice maker, and door hinge. The refrigerator freezer unit door still swings open by itself, always have to hold on to it otherwise it can hit person behind, which happens. Interior plastic bins all show signs of cracks. Water evaporating fan has stopped working on one of the units. Water breeds mosquitoes unless you clean tray by removing from panel screws.

We have a Viking Professional side-by-side freezer/refrigerator. This unit is overrated, I personally will never purchase one again. I think Vikings has a no service after the sale policy. Our Viking Professional freezer is more like a refrigerator instead of a freezer. They look nice but that's about it. I've spent almost a couple thousand hope to salvage but I'm ready to give up! I think i'll buy a Kenmore next time.

I bought a kitchen full of appliance from Viking. My refrigerator has caused what appear to be typical problems. Doors not closing or sealing correctly. Ice maker repair four times thus far. Company over the years could have been more congenial!

The company is nasty and unconcerned whenever there is a problem... My side by side has been nothing but problems. The ice machine has been replace several times... and today the ice maker stopped working. The filter is changed every 6 months so it's not that. The product is just beyond horrible. We purchased the large flat top grill... problems with that 2 times. Double ovens... haven't had trouble yet, and warmer hasn't had any trouble. The dishwasher isn't even as good as my old Whirlpool... Over 20k in appliances and not even as good as standard crap on the market. Should have gone with Wolf like I originally wanted. The salesman talked me out of Wolf and Subzero for Viking! My opinion... DON'T WASTE YOUR MONEY!

We bought a Viking refrigerator in 2005 and since then we had nothing but problems with it. It started with leaking water and damaging our floors and continued with changing 3 ice-makers in it which we still have problems with. The water dispenser freezes frequently and recently the door hinge is getting loose, not closing properly. We are afraid of injuries in case it comes off (as it has happened to other owners) and what makes it worse is the company's rude and nasty attitude when contacted. I would never buy another Viking appliance and hope there was something I could do to be remedied for all the hardship that me and my family have endured. If anyone has a lawsuit against them I will be glad to join.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when it's opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesn't dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesn't do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if you're in the market for new appliances, DO NOT buy Viking!

I'm sitting here frustrated and angry as my Viking refrigerator has done the same thing as the person who reviewed before me. As of the other day I heard a grinding noise and now my food was all thawed in the freezer and my refrigerator does not seem to be cold. I can't tell you the amount of times this refrigerator (in fact my VIKING trash compactor, gas cooktop and refrigerator) have been serviced over the years. I would never purchase another VIKING appliance based on my experience. I know the repair folks are happy for the business but each time they come out I cringe as VIKING repair parts are as outrageously priced as their appliances!

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. You've got to be kidding. Even the replacement of the recalled refrigerator isn't working now after 8 months. We have an old GE refrigerator out in the garage that we've had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

Purchased a beverage center/Mimi fridge with a 5-year service contract, thank god! It has never worked properly. We have had at least 6 service calls and probably several thousand dollars in repairs. The unit has never worked properly and has be out of service longer than it has worked. By the time we get the call to the repairman they order the parts they come back to fix, the fridge breaks in about another week. It mainly freezes the contents which leads to exploding sodas and cracked glass. It has read the incorrect temperature as well as unable to change the temperature.

We had a house built and installed all new Viking D3 appliances. We have had problems with every single one of them. We moved in in May 2013 and as of December, we have had the Viking repairman to our house at least 4 times. Who has time for that? Every time has been for the refrigerator and at least one other appliance. Every time we have had to throw away hundreds of dollars worth of food. As I write this review a few days before Christmas, the refrigerator randomly decided to stop working. Convenient now that I have a turkey and all of the other items to make Christmas dinner.

In 2009, we replaced our 17-year-old SubZero with a Viking Refrigerator (15.2 cu ft of fridge and 5.1 cu ft of freezer). Aitoro's in Norwalk, CT threw in a Viking wine fridge for free. The doors to the butter shelf broke very quickly after purchase and the cheese door is cracked. We also purchased an extended warranty. Bottom line, the service company after 5 attempts to fix the refrigerator told us we were keeping the door open too long. We are empty nesters who work all day and are nowhere near the kitchen. Calls to Aitoro's did nothing. Calls to Viking Custom Service referred us to another store who does not service appliances purchased elsewhere. The service company who covers the warranty is unresponsive. For the last 6 months, our food is in the vintage, mustard yellow, GE refrigerator vintage 1977 (in the basement) which works like a champ. I would never, ever recommend a Viking appliance to anyone. I will never purchase another appliance from Airoto's who we have used for the last 20 years. Whatever happened to customer service? It seems we have no other alternative than to go and buy a new refrigerator.

I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it’s easier than trying to get a reputable repair organization to fix it. First, it’s this and then it’s that and then it leaks again.

Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00 each and they have all failed many times. Control boards in the all fridge model and the gas ovens do not light or function correctly, and in some cases not at all. The burn tubes are HAND drilled like from the 40's!!! Basically like some kid with a hand drill trying to drill the gas holes into a tube so it might work! Unreal. The service guy has been out 8 times to "try" and make it light correctly! The fridge, what a total waste of $7000.00!!! If and when it cools it will freeze the food or just alarm or stop cooling at +14 degrees c! This Viking crap has ZERO consistency and is RUBBISH! Even the Viking toaster had to be returned as it failed the first DAY!

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldn't get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired.

The Viking fridge problems are a thing of the past. I recommend Viking. They look beautiful and Viking customer service goes extra mile to fix any past problems. I own 2006 fridge and would buy another one at any minute. Thanks Viking.

Viking fridge looks better than any other fridge. It is quiet and spacious. The older models were giving lots of trouble to people but this is part of the past. Viking repair people fixed all my problems going the extra mile to help me out. I would buy a Viking fridge again as long as it is manufactured after 2010. My 2006 model broke down but it was repaired speedily at no charge. Thanks Viking.

Viking, you SUCK. 3+ months with a $3,000+ fridge that was delivered broken and all the local warranty reps you outsource to are saying is "Viking switched its distributor two times so you will have to wait longer?" How about some lemon laws here. I called Viking directly and the brain dead receptionists can not get me to the right person. Why? Because they can't fathom why someone with a California phone number lives in Texas. Gee, if you want to be elite Viking, you might want to consider that your customers have multiple homes in other areas. I regret buying a Viking Dishwasher (POS does not even have heated dry), Viking Range (delivered broken), Viking Microwave (over priced Kitchen Aid) and Viking D3 Fridge (Broken on Delivery). I have yet to get a customer service rep to call me back. No one is empowered to make a decision. I will be buying Wolf/SubZero next time.

When I remodeled my kitchen, I chose a Viking refrigerator because I preferred its interior to the Sub-Zero and because I thought it was a reliable brand. MY VIKING REFRIGERATOR IS HORRIBLE. It has been nothing but problems. Initially, the tray on the bottom needed to be emptied multiple times daily (more than a quart) so that the water would not leak onto the floor. Additionally, there was a tremendous amount of condensation inside the refrigerator. I was told this was normal. If the water is not draining out of the bottom, I know I have a different problem. The part that regulates the temperature needs to be replaced because the refrigerator is freezing everything in it. Even when that is working, I cannot keep fresh fruits and vegetables in this unit because it does not regulate the temperature uniformly. Parts of the refrigerator freeze even when I have it on the lowest temperature.

I have Viking refrigerator (48 by 84) with a diagnostic of internal leak made by authorized expert. Non-repairable. Still under the warranty (12 years sealed system). Viking Service Manager at the distribution center received the expert's report on August 29, 2013, but ignored it. After I contacted them on September 23, 2013, they started to interpret the warranty in different ways. Also told me to contact Viking customer service by the phone. I stay without a fridge till now. I had a meeting with the Service Manager. He apologized for the delay (about a month!) and asked to wait again. To show his work he provided me with the email sent by him to the Regional Service Manager and the reply. General idea - let's make her go back and forth while we get Viking on the same page. Then offer her to buy a replacement unit at 6160 + 15% tax, 50% of the actual retail price.

10 years ago we did a remodel of our kitchen and game room after saving up for eight years to pay for it. I convinced my wife to purchase the Viking refrigerator over the Sub Zero which she really wanted. She had purchased a Viking range at our old house which she loved and we moved it to our new home. After it and the new refrigerator were installed I felt that it was perfect and I was proud of the fact that we were able to afford such a nice kitchen. Well soon after we had problems that everyone here has had and more.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk.

Our builder sent us to his appliance vendor to select kitchen appliances, whereupon a salesman convinced us to upgrade to Viking--there was some kind of package deal on at the time. The first 2 years were marked by constant frustration. The fridge had no shortage of problems (our version had a fridge above and freezer below). The hinges were replaced by a factory-authorized repairman twice (the first time, he forgot to lubricate them, and we ended up with a small pile of metal dust from the grinding metal parts). It took several attempts to get the door to stop swinging 180 degrees. The metal freezer rack started rusting (the factory sent the wrong part for the first attempted repair).

Viking 42' side by side refrigerator - Our kitchen is mostly Viking appliances. The stove and ovens have been good. This is our second Viking refrigerator. The first one was recalled because the doors were falling off. Our choice was to either have the doors replaced or to purchase a new Viking at a reduced price. We opted for the replacement and decided to upgrade to an ice and water on the door feature. What a mistake. The ice machine on this unit has not worked properly since day one. We have had several service calls. The last service call was placed in July.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isn't made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

We bought a house in 2010 built in 2008 that had Viking Professional Series appliances. I should have kept track of all my service calls. So far I have had the refrigerator worked on at least twice, the freezer once, the microwave twice, my ovens do not heat evenly, and the dishwasher now is broken. It starts up, water runs in and then it stops. The computer board needs to be replaced, and it's a $500 part, not counting installation. I am going to buy a new dishwasher and try to sell it on Craigslist for a couple of hundred dollars. It was an $1800 dishwasher. I have posted on Facebook and told everyone I know -- AVOID VIKING APPLIANCES and run, don't walk, from any houses that have them.

Since 2004 my Viking Refrigerator has had the ice maker replaced three times, lost power three times, replaced the inverter low voltage board twice.. This company is horrible, will not stand behind their product

This is the worst investment I have ever made!! My Viking refrigerator is a nightmare. We renovated the kitchen nine years ago and I purchased a Viking Range and Refrigerator. We have had nothing but issues with it. Finally, after hounding the company and making numerous phone calls and threatening the lemon law, they replaced it with a new one and shortly thereafter, this one started to do the same thing! The freezer floor builds up with ice and then stops cooling the refrigerator. I have lost probably 6 refrigerators full of food!! Because you have no idea when it stops working.

We live in a neighborhood of $2 million homes that were all built in 2002-03. The builder put all Viking appliances in the kitchens of every home. The refrigerators are 48-inch wide side-by-side built-ins. We had problems starting in year 1, and it continued to year 2, and Viking replaced the entire refrigerator in year 3. We continue to have problems every year, but it's long out of warranty.

We did an expensive kitchen remodel in 2008, installing a $5000 built-in 36-inch Viking All-Fridge. In these last 5 years we've had nothing but trouble with it, and had to get service men out here numerous times. Often they were not able to fix it. It seems from the other reviews that we've been having the same identical problems with this fridge: 1.The beeper would start beeping at any time while the door was closed - was fixed. 2. The uber-heavy door is sagging to the left - was worked on, but still visibly sagging, so I don't think the fridge closes properly. 3. Ice builds up on the cooling panel behind the top shelf. 4. Water constantly collects on the shelves, dripping everywhere, and everything is wet inside. Have to keep towels on the shelves to keep them as dry as possible. Have to put in dry towels every few days. Have to take out shelves and drawers to dry out, as vegetables etc. will stink and rot when sitting in water all the time. 5. My vegetables freeze in the veggie drawer, and have to be discarded. Can't use the drawers.

Our Viking Professional Kitchen included an under counter bar fridge. It worked for less than a month before needing repairs. About every three months after that, it would suddenly just stop working. Parts for repair would take up to a month and a half. I tried talking to Viking but they would not accept that this product was a lemon and maintained that it was covered by warranty (so why should I complain). They didn't get the issue was that we paid way more for a high-end product that worked for only a few months total out of the first year. It has been repaired a half dozen times now (appears to be a poorly designed electronics control - not a compressor).

Our Viking refrigerator was purchased in 2002. The side-by-side style and drawer system looked great when purchased. In the first year under warranty, the bottom slide-out drawers and hinges snapped off and broke several times. The tracking was replaced as well as the entire drawer system. The motor broke, drawers cracked, compressor broke and the sealer to the door replaced. I think everything was replaced in the first year. Now that it's 2013, every side holder on the door side are held together with duck tape. The ice maker stopped working a long time ago. Drawers lost their handles - all broken off. Compressor is out and the bottom drawer a joke. Doors don't stay closed. The alarm goes off randomly when it wants to have to get out of bed to press the alarm off button several times a day.

In the last three years, the ice maker in my Viking refrigerator at home has been fixed by the Viking authorized guys, but it has some manufacturer's defect as the ice maker stops making ice over and over.

I have all Viking appliances and have had nothing but trouble. My freezer has broken multiple times and right now, my refrigerator has to be rebuilt and it is just over six years. Also, all my other Viking appliances have broken down over time. I would strongly urge anyone reading this not to purchase Viking. You are buying trouble.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

I purchased a Viking refrigerator in 2006 and have had nothing but problems. We've had thousands of dollars of repairs including replacement for several plastic pieces for over $750. In 30 years, I've never replaced an interior part on a refrigerator. Viking said the interior pieces are only under warranty for 30 days. Relays have been replaced, the motherboard, and in October the compressor died and was still under warranty. The part was promised by Hadco and then rescinded. It took well over 3 months for the part to come into the dealer. Meanwhile, I had to buy a new refrigerator. I was supposed to go through Thanksgiving and Christmas without a working refrigerator. After the part was finally sent, they sent a customer satisfaction survey. Why they bother, I do not know. They have the worst product and service I have ever encountered. I will never buy another Viking product. I've shared my experience with everyone I can to spare them my inconveniences.

This is my second review of the Viking 36-inch all refrigerator. Ice formed inside the unit and this interfered with the fan. Water collected on shelves and under refrigerator. The first unit was repaired a number of times. Viking then replaced it with a new refrigerator. Same problems. We insisted that Viking refund money to the dealer and we now have a Sub Zero. Finally, after almost six months, we have a refrigerator that works. While the interior design of the Viking is better, their engineering is poor. I will suggest to the dealer, who was helpful, that he considers to stop recommending Viking refrigerators. I have no experience with other Viking products.