Viking Ranges Reviews

Every Viking appliance we own has had some issue that always cost a few hundred dollars. First, it was the dishwasher that had to end up being replaced. We have experienced the igniter issue on the stove so now we just keep a lighter nearby. Today, the oven just stopped working. The quality and customer service from Viking is the poorest I have ever dealt with. How are they still in business? I am totally dissatisfied and always tell everyone I know to absolutely stay away from Viking unless you like headaches, frustration, poor customer service, horrible parts, availability, and etc. With all the money you will spend on service calls, you are better off replacing the appliance to cut your losses.

I purchased 27" Viking “professional” double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I don't use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken.

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48" range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didn't work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it.

We installed a Viking range, wall oven and microwave in 2006. In the first few years, we had to repair the range for not igniting properly and the wall oven's thermostat. In 2011, the thermostat on the wall oven stopped working (twice now) as well as the thermostat in the range. This is not a thermostat that is just a bit off. It is so off that they make the ovens unusable. We have been trying to install working thermostats since September 2011.

My Viking stove was purchased in 2001. We have had issues with it ever since. My stove has a double oven, both of which have required several repairs. The self cleaning on each oven has broken twice, and the heating elements constantly burn out. Both heating elements are now burned out, and I have been without a working oven for four weeks. Of course the heating elements have been on back order all this time, and nobody, including Viking, has a clue as to when these heating elements will be back in stock. It's probably fair to assume that if these items are currently on back order, then many Viking customers are having the same issue with their stove as I am. Each time I call for repair, it's a minimum of $350. What a waste of money, this purchase has been for me. The Viking Corporation is an absolute mess, and I continue to tell anyone who is willing to listen, my sad, but very true story. Never again, will I purchase a Viking.

We recently built a new house and purchased a Viking range, refrigerator, dishwasher, microwave and wine refrigerator. In a short amount of time, we have had the refrigerator repaired four times - all involving issues with the ice maker and water dispenser. The dishwasher still works but the button that lights up when you push start does not. Apparently, that costs a couple of hundred dollars to repair. The wine refrigerator needed a new thermostat - that was a $400 repair. So far, we have not had any issues with the range or microwave. A Viking representative came out and repaired the refrigerator free of charge, but the other items were out of warranty (only 15 months old!). I have emailed customer support several times, but to no avail. I am a very, very unhappy and dissatisfied customer.

Where to start? Purchased in 2003. First time it was used temp went from 0 to 600 degrees. Damaged racks which they replaced. Nothing but problems. They kept sending Frick and Frack out to repair and they did more damage. I complained to Viking. I have all documentation. Last straw was when I did the self-cleaning on Super Bowl Sunday. It blew the circuit breakers and damaged the main control panel which we had to replace and we were without electricity for 14 hours. We have contacted Viking and they were going to review our case and get back to us--so far we haven't heard from them. My husband faxed a long letter listing all the problems plus all the work orders. We want this oven out of our home. My husband said it is too dangerous to have in the house. I wish I had read reviews before purchasing our Viking Appliances. Do not buy Viking. Once they have your money--good bye.

I'm patient (since 1994) but I'm also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

Purchased a 4 burner gas Viking stove VGSC 305-4BD with convection oven and infrared broiler. The stove top required me to purchase parts from Carl ** over the years and repeated replace ignition switches, ignition controllers, etc, and the oven kept me busy replacing ignitors, glow plug thingies, etc. Also rust has been a continual problem inside the oven and outside the stove. I sand and spray paint the outside white enamel at least 3 times but the rust comes back like on an old car.

When the ignitor failed on my Viking gas cook top, I also discovered that the downdraft vent was not working. I rarely use, so it could have been broken for 2 or 3 months. These products were purchased in August 2009 and failed in December 2011. Viking would take no responsibility for any of this. The ignitor was $165 plus installation. I replaced that, but the downdraft remains broken because the control module is $465 plus a very hefty installation charge. I used it about 15 times and to me, this indicates it was defective, but Viking will not take my word for its limited use and refuses to do anything. A word to the potential buyer - stay away from this product!

We purchased our Viking DF Range in August of 2003. Our first problem surfaced during installation by Sun appliance in St Joseph, MI. The installer noticed that the surface grill grates were not manufactured level and would not set lever over the burners. They had to be reordered three times before we received one that lay flush. My thought was that a range costing almost $7,000.00 had such poor quality control that it left the factory with parts that were poorly manufactured.

An open letter to Viking Range regarding the Viking built in refrigerator. I recommend everyone that is fed up with Vikings horrible quality and lack of customer service email the CEO, COO and head of sales. I am writing to you in order to share my deep disappointment with my Viking 36" built in refrigerator. I purchased my refrigerator way back in 2005, when we were remodeling our kitchen. We looked at both Sub-Zero and Viking, and in the end, chose your product because we perceived it to be of higher quality, and were impressed with the fact that it was built right here in the U.S.

I have had problems with my viking range, refrigerator and dishwasher. I have not been able to use my dishwasher for more than a month, over the holidays no less! The way Viking has their parts and service agreements set up is not customer friendly at all. I paid the licensed service provider (Quality Appliance out of Clearwater) to come out and tell me that my drain was clogged. They didn't fix it. They told me to boil the parts, which melted.

It's a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

I purchased my 36" dual fuel oven the summer of 2005 and had installed by mid-fall. It hasn't worked properly since the day I bought it. I threatened legal action after the first oven was installed as the the burners would not ignite and the oven would not maintain a consistent temperature. After several months of frustration and battles, they replaced the unit with a brand new one which has not worked properly since the day it was installed. For the second Christmas in a row, I have not had an oven. I have manually lit the burners for 2 years now after spending a small fortune on replacing ignition units.

We bought a Viking range in September 2010, and it has failed four times, since it was installed in December 2010. We really like the grill top of the range. The oven has failed when baking/cooking for long periods of times. Viking has a policy that they won't replace, until the unit fails 3 times, and required repairs 3 times. I am dumbfounded by this company's lack of service, and lack of quality products. It was a very disappointing experience. I don't recommend Viking products. Viking, thus far, has not exhibit customer service to resolve the issue. I am not sure what they will do next.

We built our house two years ago and put in over $60,000 in Viking appliances double over, two dishwashers, stove top, microwave, outdoor grill, fridge, and under counter fridge. I have problems with my dishwashers since day one. They have been serviced 5 times in 2 years. Last week when my one year old daughter opened the door of my under counter fridge, the whole door fell off and landed on her leg, trapping her under the 70 lb door. When I called Viking range to let them know and ask them to recall the fridge and replace mine they did nothing about it. I have had problems with my other Viking products. Do not buy Viking appliances. They are defective and Viking will not stand by their products. I have contacted a lawyer and am going forward with legal action.

We saved up and purchased our Viking Duel Fuel Professional 36" range in 2005. Within the first year, the igniters failed to light the burners. We were told by the local repair that it would cost $600-$800 to replace parts. We chose to manually light the burners which we have now been doing for six years. Another part that failed within the first couple of years of owning the range was the 'relay switch'. We smelled an electrical fire smell and discovered the switch that had fired and replaced it ourselves.

We just moved our belongings over to Bangkok, including a brand new Viking range which can handle gas canisters. The oven safety switch keeps switching off the oven, just like other have problems with, and the stove top click, click, clicks constantly. I thought this was a quality product. Now I have to find a Viking dealer in Thailand. The professionals that handle commercial stoves came over to our home and they also can't figure it out. How can such a good looking product be so absolutely unreliable? More to come.

I have a Viking Dual Fuel range for 6 years and have had innumerable repairs. Recently, I spent $450 for a new igniter and saw how much different it was than the old one - the service man offered that the originals were no good. I have also needed parts in recent years and you are sent off to their distributor (Carl **) who never answers the phone. Do not buy Viking appliances!

In 1.5 years, I am on my second Viking Professional Induction cooktop. This evening, the two left burners developed a "filter board" problem, the same burners and problem that caused us to replace the original cooktop. (The house is 1.5 years old. ) I am running Miele, Wolff, Gaggenau and Viking and I would absolutely not purchase another Viking. Even the local distributor has trouble with the Viking service department. I regret purchasing Viking, although I'd love to purchase all-American products. This product is a piece of garbage. I'm only giving it one star because I can't give it zero stars.

I would say that the experience with this product is very poor. The worst! Oven igniters have failed 5 times! It burnt/deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Brand! What a junk!

Viking Range Corporation should have a class action lawsuit. Their ranges have the worst performance in the appliance field. $780 was the last bill to get it up and running. Igniters, warped heat shield, non-working broiler, junk falling off, doesn't come to temperature for 39 minutes. We keep paying to get it maintained. Viking does not return call. Law suit, I say.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking "updated" the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this "design flaw", she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

Almost a duplicate problem of the previous poster. My six-year-old 36" six-burner gas stove is being fixed for the second time in two years. I had one oven ignitor gone out in November 2009 and two years later, the same thing again. In addition to the ignitor, there is now a large hole in each burner pipe thingy. The oven hinges do not work properly and heat is escaping from my oven. At this rate, I will have to pay for my stove all over again in a few years. What a terrible investment!

Viking Designer Series Electric Oven Panel Decals / Labels are completely faded. We clean this oven as directed by Viking. After time, the decals completely vanish leaving no indicators whatsoever. Viking acknowledges this problem but they will not do anything. In my point of view, this should be something to be recalled whereas the manufacturer has encountered issues with the quality that should be resolved.

My 36" gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, "Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call". Thank you, Viking!

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

I have a 6 burner gas Viking Stove. It's a piece of junk. I have replaced all 3 sets of ignitions, and then replaced 1 of the 3 that I replaced. One is not working presently. I replaced the oven burner and the broiler element. Now, I tried using my broiler and again it is not working. I tried to contact customer service to no avail, even went into the Viking store in Dallas and they said "so sorry, can't do anything". I have never owned any appliance, car or anything that has worked so poorly.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didn't contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

I'm writing this letter in hopes that you can help me with a continuous issue I have had with your 36 Viking Stove. My wife and I purchased a new home in 2008, at which point we decided to renovate our kitchen. When we purchased our appliances, there was no doubt in our minds we wanted a Viking Professional range and oven. We were excited and happy with our appliance for a short time until we began to use it. Over the course of 3 years, we have had nothing but constant troubles with the oven. First the igniter went twice, then the thermostat, then a defect with the range top. We have had several Viking repair visits, each costing $300 or higher.

Besides finding out that their side-by-side refrigerator is the biggest disappointment in home appliances, I found out that their customer service is the same! I had some warranty repairs done by Viking's preferred service provider and during the work, they installed an upgrade kit for the refrigerator. Months went by and we would occasionally see water under the unit. Our warranty was up so we had a different service provider come over to estimate what was wrong, a service provider we found out later that Viking had put on their list of preferred repairers. The service person found that while the unit was under warranty and the upgrade was installed, the wiring was preformed incorrectly causing the refrigerator to leak water underneath, damaging the wood flooring in the house. I called Viking on the subject and they first told me that they would not cover the faulty workmanship so I complained that it was their provider that I had used. They gave me a case number and told me that they had 24 hours to research the case and they would call me back. They did not call back and the case was left unsolved. The Viking company does one thing very well, disappoint their customers! This is not the first time that I have had the experience of poor service from Viking. Buyer beware.

The first problem I had with my range is the oven taking forever to preheat. Then an incessant clicking began on the burners. I was lucky enough to purchase a repair contract for $65.00 for a year. They fixed the oven preheating problem and also fixed the clicking problem, but now it has began again. It is so annoying. My burners do work, but I want to scream sometimes when I am trying to use all of the burners.

From the day my refrigerator was installed, it didn't work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldn't fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.

We purchased a Viking range in 1996 for $4,000. We began having problems with the oven igniters not working, therefore could not use the oven. We had them replaced the first time, at the cost of $217.89 on 12-23-98. This problem has recurred on a regular basis.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36" 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part.

Purchased Viking electric cook-top in 2004. Silk Screening came off about 6 months later. Viking replaced part and labor at no charge; identical thing happened two more times; part and labor at no charge. When I called Viking this time about the silk screening, they informed me that they are now using a new system of "etching" to indicate the temperature by the knobs.

After having years of servicing for ignitors clicking and spending hundreds of dollars, I called Viking in regard to a 36" four burner with grill and they refused to offer any type of assistance or discount any repair costs. I feel I bought an expensive piece of junk that looks like quality on the outside and is sold as such. The unit has poor engineering design including the knobs becoming loose. My most recent was having problems with bake-broil.

I have never in my entire life encountered anything like the shabby quality and non-existent support that I have experienced with Viking Ranges and Ovens over the past four years. We built a new home in 2006 (our sixth house, so we have some experience in this) and regrettably chose Viking for the cooking appliances. What a mistake.We have a dual oven and electric cook top from their so-called professional series.

Six years ago, we built a new home and purchased a 36" Viking professional, self-cleaning range with a griddle. Things were bad from day one. Approximately every six months, there were repairs to be made on this lemon: 2 bad thermostats, door hinges that literally fell apart, bad ignitors, bad burners, bad bake element, temperature can't be maintained, self cleaning feature doesn't work and the list goes on and on. Our repair bills total over $1,200 and each time Viking refuses to take any responsibility.

In 2005, we purchased a Viking 48-inch 6 burner and griddle range. When you light one of the burners, others keep clicking and the oven lights when it wants. We also have a terrible gas leak somewhere. Our house smells terrible and God help Viking if anything serious happens because of the gas leak! Unfortunately, we also have a 48-inch Viking fridge purchased in 2001. Talk about double trouble! The ice maker, when it refuses to make ice, leaks all over the floor and that's most of the time. I have called George ** (area rep) a number of times, no response. I called and talked to customer service and they said we will get back with you, no response. I emailed customer service, no response! The service techs are not well-trained! I am shocked that Viking is still in business. They certainly do not care about their following customers. I am keeping a log so look out Viking, you have not heard the last of me!

I bought a six-burner, two oven Viking range in April 2004. Since then, I have had three incidents where repairs have been over $300. This appliance is the biggest hunk of junk I've ever bought. The people at Viking told me basically to take a hike. They have my money and I have an expensive turkey. Viking makes junk and they will not back in up!

We have a Viking range model VDSC3074BSS which has had to have service 3 times in the last 5 years. We just discovered the range to be running 25 degrees hot again. In my life, I have never owned an appliance that has needed so much service. One of the hinges broke on the door, apiece of the metal just fell apart, and was replaced with a new design. The repair man told me this was common. Twice I have had to have the thermocouples replaced in the oven because it runs 25 degrees hot both times.

My wife had to have a Viking Stove/oven and hood. We have had this for a little over 8 yrs. The hood did not work properly from the day 1. The wiring for the fan was run in series through the light so the fan would pulse if the light was not turned on full. I had it fixed under warranty. About 6 years of light use left, the oven has been taking an hour to heat up. The igniters were working on both of the flame sources, but only one would come on with a weak flame. It was determined that it was the valve to the oven that was not working correctly. Price for this part was over $400! This did not include labor.

I don't feel so badly after reading several pages of complaints about the Viking range. We purchased our 30" Viking in a white finish back in 1991 as part of a kitchen re-do of our 1917 home. We were so excited about this purchase, for it was to be the centerpiece of our new kitchen. I love to cook, and the classic looks of the commercial range fit our historic home. We were a young couple and knew that we would be in the home a very long time, so we fell for the Viking advertising line: "The last range you will ever buy."

We spent over $20, 000 on Viking Professional appliances for our dream kitchen in 2005. We are having one problem after another ever since they were delivered & installed. The repairs under warranty were performed but did not last long before something else goes wrong.

This is a follow-up to my previous complaint on Sunday, 11 April 2009, about the Viking microwave. I need to tell readers that this complaint was in fact, resolved in my favor by Viking. The range was replaced at no charge to me. They fulfilled all warranty promises and had an appliance service deliver a brand new microwave to me, installed it in my kitchen to make sure everything was okay. I regret that there were communication problems associated with my warranty claim, but I must say again that Viking did everything necessary to cause my satisfaction. Thank you Viking.

We bought a new house and I inherited a Viking double oven (as per previous owner just over year old). I thought it's great. It's always been my dream to own Viking appliances. Well not so much now. It seems like we inherited an expensive major headache. When I first started it, "Cooling Error" on screen showed up. I contacted the Viking and two technicians gave two different answers of what went wrong. Between parts and labor, $500. Did not do anything yet.

I have a Viking cook top, two radiant and two induction elements. I have been having trouble with it. But, I have been treated very reasonably by the maintenance company and fairly responsive by Viking to solve my problem. I had the unit less than a year and the induction element failed. After three visits and attempts to repair, Viking replaced the first system after three months. The new system they send was installed and after nine months an induction element failed again. After waiting for replacement parts, I have been informed that it is no long parts fixable because the unit has been discontinued. I have been offered another all induction cook top with all radiant elements at no cost. I am being treated very reasonably, but wish the units would stop failing.

I paid $1505.00 for this electric cook top in May 2007. Almost immediately the temperature control labels started coming off. They are painted on or a decal. I called customer service who informed me that they were all well aware of the problem, considered it a "cosmetic issue" and would not do anything to rectify the problem. They do not make this panel like this anymore; it is now etched into the panel. Quoted me over $600.00 to buy the part, and then I would have to pay someone hundreds more to put it in. This is going to cause a fire or serious injury to someone as anyone with this product does not know what temperature they are cooking at, instead of turning up, turning down. Viking will not stand behind their products, will not cover defective parts or even offer a discount on defective part.

I bought a Viking wall oven in 2002 for my dream kitchen remodel. This kitchen was to last for a long time so I intended on buying top-of-the-line appliances. Well, I can't tell you what a scam Viking is. We paid a lot of money for a very poor product and the customer service of this company is unbelievable! They used paint on my $3000 oven instead of black metal. The paint is burning off and my expensive appliance looks like a piece of junk. My $50 toaster oven looks better and the black trim does not peel/burn off!

Moved into a new house in September 2009. Excited about dream house with all new Viking "Professional" appliances. What a huge joke. We have had 3 service calls on the side by side refrigerator with the 4th being tomorrow. We have had three service calls on the range with the 4th being tomorrow. The dishwasher required a service call. We have still been unable to successfully cook anything in the range. Not even slice and bake cookies!

I have been a caterer and cookbook author for over two decades so I know kitchen equipment. To come home to Maine, I bought a small cottage and put most money in the kitchen. Size considerations forced me to buy the 30" Viking dual fuel stove and it has been a shameless disaster. I have not yet once in six years been able to use the ovens as they start charring food almost immediately and burn themselves out in minutes. The local dealer doesn't get it that the product is defective and keeps telling me it's just a faulty thermostat they can replace.

We own a Viking 48", 6 burner + grill, w/dual ovens. It is 7 yrs old this month. Both ovens have not worked in three months. I have had this range serviced yearly for small problems. I didn't object to these repairs, which did cost per average visit $250.00 - $300.00. The range now has several things wrong with it. The heating elements are no longer good, both relays are no good. I have replaced them several times. The convection fan is no longer good. I've used that maybe 12 times in 7 yrs. It was noisy from day one and only got louder, so it was never really useable. It sounded like it was going to take off like an airplane would. The computer board inside is no longer good. The self cleaning function, never worked in the large oven.

We have an upscale real estate business in Beverly Hills, CA. Many of our clients have asked for advice on what's believed to best the best appliances to install when remodeling. A little over 4 years ago, we remodeled our kitchen using Viking appliances; the hood, oven, dishwasher and refrigerator. Thousands of dollars spent on this remodel. In business the number one rule is customer satisfaction.

I bought Viking DECU1054BSB 30" ceramic radiant cooktop (4 burners). The ceramic top now has separated from the stainless steel frame and curves upwards, leaving a gap in the front. Water can get into the electric parts of the cooktop. No alternation has been make, just bad design of rubber edge that fits between ceramic top and stainless steel frame. This has become a concern as we may get electrocuted. I call Viking but they said out of warranty, but this is a workmanship and design fault, and is totally dangerous to any one using it. Also, the markings on the control knobs came off. Those should be engraved. I called Viking, but they don't have any print screen available, and told us to change the whole stainless steel frame.

I purchased refrigerator, double wall oven, dishwasher, microwave, and 6 burner range from Viking totaling $33,000.00. I have had them for two years and they have all malfunctioned and required service based on the design multiple times. When I requested that a rep please come to my home to review the work history that has been a major inconvenience the company declined. Not having a functioning dishwasher for 3 weeks an oven for 11 weeks and a refrigerator that would not close for 2 weeks and so on has made living and functioning with a family of five a nightmare.

Spending thousands of dollars on these appliances and for them to not work? What fools we are. It seems that with all of us, can't we file something?

I am writing after reading all of the recent complaints about Viking stove/range products. We purchased our Viking 6 burner range 19 years ago. We were only able to use the broiler about 4 times as the element kept burning out. Technician told us that when pasta water or something like that boils over on the middle burners, it gets into the broiler and causes problems.

Viking Corporation Ten years ago I built a home and used all Viking appliances. Gas stove, electric stove, 3 drawer warmers, build in BBQ, Outdoor hood, BBQ island side burner and gas double oven. Within a year I started having problems oven digital display going wacky, BBQ burners burning up the adjustment knobs, gas stove vent that moves up and down not working, etc. Since I ask for service just after the one year warranty was up I was told I would have to pay for everything. Well that didn’t sit well with me since I thought I was buying appliances that would last 20 years not fall apart after one year. I’m a builder and since then I have two more homes and I never use Viking. I have made it a pledge to tell everyone I know not to use Viking. Just yesterday I was successful in dissuading another person not to use Viking and they were spending more than $30K in appliances.

My parents purchased a high end Viking Professional range (4 burner w/griddle) several years ago and have nothing but trouble with it. All igniters have burned out multiple times - usually every year, but the last set only lasted 8 months. The oven door hinge doesn't work properly and the door falls open while the oven is in use. The outside of the unit gets so hot you will get burned if you touch it.

My complaint regarding a Viking microwave/convection oven has been fully resolved due to action taken by Viking. They have done everything necessary to satisfy me in solving the problem.

I purchased a Viking "Professional" combination microwave/convection oven less than one year ago. It is still under warranty, but Viking will do absolutely nothing to rectify the problem. I purchased the oven primarily because of what I thought was Viking's impeccable reputation for quality. I have been greatly surprised and totally disappointed to learn that Viking looks for every reason to avoid making good on a warranty claim.

Sunday, 11 April 2010, I purchased a Viking "Professional" combination microwave/convection oven less than one year ago. It is still under warranty, but Viking will do absolutely nothing to rectify the problem. I purchased the oven primarily because of what I thought was Viking's impeccable reputation for quality. I have been greatly surprised and totally disappointed to learn that Viking looks for every reason to avoid making good on a warranty claim. I did a great deal of investigation about US made microwave/convection ovens before purchase and discovered this product is the only microwave made in the United States. Moreover, I felt good to purchase this item because I am from Mississippi, and had a wonderful feeling knowing I was purchasing an appliance made in Mississippi. This particular oven has a rotating tray made of porcelain on steel. It is the only microwave I have ever seen with a steel tray.

We built our dream house 4.5 years ago, featuring a gourmet kitchen with a $7,500 Viking 36" self-cleaning range. The first time I used the self-cleaning feature (a month after warranty expired); the oven door continued to stay in locked position (thus unusable) until service person could unlock it (which took two visits). The second time I used the self-cleaning feature, the same thing happened (thus oven is again unusable). The third time I used the self-cleaning feature, the oven would not lock at all, and thus the self-cleaning cycle would not engage. Having already spent $800 for the first two repairs, we aren't planning to fix the self-cleaning feature again.

I purchased a 48" Viking 6 burner, double oven range with top griddle approximately 8 years ago. Like everyone else voicing their complaints, I too have had problems from day 1. The range arrived with the wrong trim package which took over 18 months to correct. In the meantime while dealing with that the range began to act up and breakdown. Igniters work when they feel like it, depends on the humidity, of which I informed the technician and he said "hmmm". When I informed the Viking representative (one of few times someone actually answered the phone in support) that if it’s really humid out the igniters don't work he said that doesn’t make sense. It's not likely but he would get back to me. Never did!

I did not have enough space in my previous complaint so here is the continuation!

I renovated my kitchen in 2005 and since I am a chef, I built my dream kitchen --or so I thought. I purchased a 6-burner Viking range with convection oven for $4800, plus a Viking hood for $1800. What a big mistake! Just about 18 months later, my stove ignitors were acting up. First one, then another and another. To make it short, I called Viking and asked them what is going on. Well, you can't get any info regarding technical problems from Viking. They just sell (for way too much money) and that is it for them. You are on your own. After numerous calls to Viking, I brought in a service company to check it out. Sure enough, 5 out of 6 burners were broken. So they replaced them all.

We spent thousands of dollars on a 36" Viking Convection Range with 6 burner cooktop in 2004. What a waste of money. In that time we have replaced both oven burners, both oven igniters, two cooktop ignition modules and the oven door hinges have never worked properly. The oven heats extremely slowly and does not maintain temperature. Parts alone cost a fortune! The local company we purchased from has stopped selling Viking and told us they were "always working on them". I would never buy another Viking appliance! The parts and service costs are so high that we hesitate to put money into repairs, but the original investment was so much that we can't justify replacing the range. It's hard to believe a kitchen appliance can cause so much frustration!

My 9 year old Viking stove has not been right since new. Over the years, at least 4 spark modules and 3 thermostats and one oven burner have been replaced with no resulting improvement. GE Service said nothing more can be done. I ordered the bake ignition electrode from Viking for $13, installed it in less than 10 minutes, and now the oven works perfectly on the first spark! There is no more click, click, click, failed cakes and roasts or flames shooting out the bottom of the stove! Save $13. Lift out the oven floor and tighten the mounting screw for the oven ignition electrode to create the proper ground. The oven bottom slides to the rear and then lifts out from the front.

We purchased a Viking dishwasher, 48" range and vent hood in 1996 for a new kitchen. We had problems with the burners, the built-in griddle and the ovens from the beginning. The starters on the burners have to be frequently replaced. The griddle itself leaked from poor welds and was replaced 5 times, the first 3 by Viking, the last 2 we paid for. In addition, we have had to replace the oven burners on 3 occasions and finally, Viking rebuilt the entire ovens from the walls out.

I purchased a Viking Range at a cost of over $3,000 and it has been a huge headache ever since. At this moment, I have no oven and only 3 of the 4 burners light. The other one will not ignite even though the electric igniter keeps clicking and clicking. Also, it keeps clicking even after the other burners have already lit. I don't need this head-ache. How does this company get by with selling an inferior product at a gigantic price? I do not know of any person who hasn't had a problem with their Viking range, my daughter-in-law, my daughter, my friends. Help. Is anyone interested in going through a class action suit against this company?

I built my dream kitchen! It cost over $45,000 bucks. I had to have me a Viking hood and Viking gas range to set it off. I got the range installed and then the next day, I smelled gas. I called my gas contractor and they told me it's not in the lines. I called the appliance store and informed them and they sent out a technician. He found leaks in the back of the stove on the gas valves and tightened all of the fittings. Christmas day, I had my turkey in the oven and after an hour, I checked on it and the oven was off, the red light was on but no heat, fire was out! I tried to start the oven many times with no luck. Now, I have 20 people coming for Christmas dinner and my oven is out. What am I going to do? I also have green bean casserole, sweet potato casserole, stuffing, corn casserole and squash casserole and no way to cook them.

The comment from Catherine of Sandy Utah could have been written by me. I bought probably the same model Viking ten years ago and have the same problem. My Viking remains the most expensive impressive looking piece of junk I have. It's wrong the way Viking is non responsive and the dealer that sold it the same.

30 inch induction cooktop, purchased in September 2008. One burner stopped operating. Home Insurance sent three repair visits. Home Insurance has declared the unit has failed and not repairable. They told me I have to buy a new unit, of different make and model. They will give me a discount and make me pay for the difference including installation.

We purchased a 48" Viking range with 6 burners and griddle 10 years ago. We have had nothing but problems with the igniters, oven door hinges, oven floor in the large oven, and the griddle. The igniters have been repaired/replaced a number of times and they still continue to be a problem. If they ignite, they won't turn off, or the igniters on other burners turn on even when I haven't tried to turn on that particular burner. The griddle is a joke. You can't clean the oil out from the frame. And when you try to heat it up, it leaks old grimy oil onto the griddle. As the griddle heats, it warps.

I have only had my Viking range for one year. I, too, thought I was finally getting my dream range. I purchased a 48 inch, 4 burner range with a grill and a griddle and two ovens for more than $8000. Today, 1/20/10, marked the 8th service call I've had and when the tech returns to replace all the damaged and broken parts, it will be number 9. So that will also make 9 days of work missed.

As a military dependent for 30 years, I always had a low end, cooktop, wall over, or range--never needed repairs. After purchasing our forever home, I purchased my "dream" range. My "dream" ranged turned into a "nightmare" range and continues to be a nightmare after nine years. The original range required so many repairs. An authorized repairman said, "Paint it yellow, put it on the street, and buy a Sears." It was replaced on 08/04/05 by Kimball Distributors, but it is still a nightmare. I was treated as though I did not know how to cook! I have cooked for 40 years. Currently, convection heats 100-150 degrees higher than set. The technical department says, "Impossible." Viking charges a premium for their pieces of junk. It is in my opinion that a class action suit be filed.

I have had a 36" Viking dual range with a griddle in the middle for about five years. The griddle leaked oil around the edges immediately. The replacement griddle did the same. The replacement of the replacement griddle did the same. Now the griddle won't even heat up properly. We don't use the griddle now, so oil doesn't leak out any longer. I've replaced the hinges on the oven twice. Earlier the oven wouldn't work, requiring replacement of the control box. Now the oven doesn't work again. I suspect it's going to be another ridiculously expensive service call. What a piece of very expensive junk. I am considering junking the Viking range because service costs are so frequent and so costly it would be better to replace it with another brand.

I own a Viking 30" gas/convection oven and I have had nothing but problems since day one. The baffles needed to be replaced after the first year. I have had to have it calibrated countless times within the first year. I have replaced the oven igniters three times already and I have to have them replaced again. The oven door hinges had to be replaced, since I couldn't open the oven. I had contacted Viking and was told to call a Viking repair service. I even emailed Viking directly and they told me they couldn't do anything about it. After reading many complaints on the net, I decided to voice my own complaint. I wouldn't mind, but the oven cost over $2400 and I have put over $1000 into it to get it repaired and again it isn't working. Hep!

After twenty-five years in the restaurant business, I thought I knew enough to chose a quality range for my home. Wrong! Viking only looks commercial quality. The igniters for the oven burned out repeatedly and I had to replace one five times at a cost of over $120 each. I estimate they cost less than $10 to make. I stopped buying Viking igniters and used copy replacements I found on the internet. Problem finally solved.

We put high end kitchen appliances in our newly renovated home. We bought a $8300 Viking Range 36" with Gridell in March 2009. Well, we haven't been able to use that from the start. I went to make my kids a grilled cheese, turned on the gridell and when it started to heat up on low/med heat it sounded like someone was firing a pellet gun at us inside my kitchen scared the heck out me. all the tack welds burst apart, also with the gridell the top metal part, you cook your food on is all uneven cut and oil seeps down in the gaps. I tried to turn it on and it was just smoking oil. Service rep has tried to replace it but still the same problems with the replacement.

I bought a 36" dual-fuel range from Viking six years ago when my husband and I moved into our new home. It was my "dream" to own such a piece of equipment. Within the first four years I had three major problems. I used the self-cleaning feature once, and then it would not work again. The light would come on, but the door would not lock and the heat would not turn on. I used my convection oven for about two years before it stopped working. I didn't realize it, but the bottom element in the oven was not attached to the floor of the oven. The element was askew and touched the inside of the oven door causing the enamel to burn off. It wasn't until the spot on my oven door began to rust, that I realized the problem.

I have replaced virtually every part on my Viking range. I am now in the process of replacing the door hinges ($300) for the second time in four years. After calling Viking, I was told "sorry we can't help you". Viking should put more money into quality and less into advertising. Save your hard earned money and buy a Kenmore; it has better quality. I am out over $1,000 in repairs in the last 5 years!

I bought my 32" Viking stove 7 years ago. For 2 years I could not use my self-cleaning oven feature. For 2 years they kept sending service men. As soon as the oven reaches a certain temperature, the whole stove would shut down; the oven door would lock; and all electricity shut down. They finally replaced the stove. All went well until this summer, when the stove was now out of warranty. I called Straedel, which is the authorized repair company for Viking. I paid $400 to have the same problem fixed. I used the self-cleaning element for the first time and guess what? The oven did the same thing. It shut down. Since I didn't try to clean the oven for over 90 days, now the repair is out of warranty. I want to take this piece of garbage and throw it by the curb. Obviously, Viking has a major defect and they haven't fixed it. Do not buy a Viking stove. Your life will become a nightmare of fighting a stove.

I purchased Viking double oven about 10 years ago. I've used the self-cleaning twice and haven't been able to use this feature since. The sliding tab lock doesn't go all the way on either oven. The indicator lights are on but the oven doesn't heat up. Warranty of course doesn't apply after a limited period. The sliding vent for counter top stopped working after 7-8 years, I will have to dismantle everything to fix it which is a big headache.

Warning: Do not buy Viking Cooking products! This is a piece of crap range that I bought four years ago. First, the ignitors would not work after one month. Right off the bat, the oven bottom would buckle from heat and make a banging noise. I finally got that corrected with a new bottom but I am now on the third call out for the ignitors. I might claim this under the Lemon Law. Ignitors either don't spark, don't light without blowing on them, or continue to spark even after they are lit. It is not worth double the price for this crap! Better to get a low end and just replace it out three times for the price of these units. They don't stand behind their warranty and their product.

We bought a new house with a Viking stove. Within a few months, the oven stopped working. The cleaning light would come on, but the oven would not get hot. A servicer managed to get the oven to come on, but this caused the transformer and circuit board to melt and released toxic fumes into my house while my kids were home. Viking's warranty customer service reps said they would ask the distributor if they could replace the oven at my request. This went nowhere. Now, weeks later with the holidays, we have no oven and the customer service rep, Karen **, at Viking will not even answer the phone. Every call we make goes to voice mail and her supervisor is on vacation. I agree with everyone else: Viking is overpriced and has terrible quality control. If I could do it over, I would insist that the builder of my home replace the Viking appliances so that I wouldn't have to deal with them. This company makes Chrysler and GM look good.

I purchased a 6-burner Viking stove. From the beginning, the burners started rusting and the electric igniter did not work. All burners and electric igniter had to be replaced. Now it's 2 or so years later and the igniter is not working again. Also the knobs are every stiff and hard to turn. I do not recommend this appliance to anyone.

We built a home and purchased a 48" Viking Range with six burners and double oven from RSI Kitchen in December 2006 and installed early 2007. We closed on our home in March 2007 and moved in Aug 2007. We started using the range in Sept. 2007 and only a few times due to our hectic work scheduled. Our family consists of 2 people (husband/wife). We received misinformation regarding acquiring an extended warranty when we contacted RSI and Viking. First problem was November 2007, with the door not closing and the hinge had to be adjusted and covered under warranty. We now have a problem with the right side ignitor, module has failed on two burners and grill that has a popping noise and flickering light when turned on. I am not pleased because the right side burners are not used as often. The serviceman did not have an answer for me. I plan to contact Viking to make a complaint as well.

So-called "Viking" appliances have been lemons since day 1. Dishwasher, range and refrigerator all have had multiple repairs and huge bills in the 3 years I've owned them. Now, I can't get service after 2 weeks of calls and begging! I've been a good customer of Taylor Appliance for 3 yrs (the only authorized repair in Ventura County!). I have been trying to get him here for 2 weeks - two no-shows, including today and "voice mail full" recording on their phones, one of which is now disconnected. My fridge is dead after waiting two weeks for service again. He was here last month.

I purchased a Viking Designer hood 48-inch in January, received in March and installed in April. Immediately after installation, the overheating safety feature began to malfunction. 6 service calls later, it was determined that the heat sensor was being activated by the lights in the hood. After speaking with Michelle ** at Viking, she said that my local distributor was aware and would be calling to remedy the problem. After no call back, I called the distributor and they didn't know what I was talking about. I have tried repeatedly to speak with Michelle ** at Viking and am only given voicemail. No one else at Viking is willing to help. I am left with a hood that is inoperable and Viking has their money. I feel extremely frustrated, ignored and taken advantage of.

I would recommend that consumers avoid Viking products as their reliability and durability based on my experience is unacceptable. I installed all Viking kitchen appliances and within the first years had warranty service on the oven, dishwasher and cooktop. At that time, their customer service was very non-customer oriented and took much effort. In less than two years, the dishwasher needed service again. Currently, after 41/2 years, both the dishwasher and microwave need repairs again.

The fan is constantly running in my 2.5-year-old Viking electric double-wall ovens (model DEDO205SS). It came on by itself; the oven hasn't been turned on in 2 days. I was told to turn off the breaker. After doing so and resetting the breakers as instructed by Viking Service, the fan came back on. Now, I am liable for the repair cost, since the unit is out of warranty. Also, I wrote to Viking and included digital photos of a rusting problem with the microwave (model DMOS200) door and was refused warranty coverage by Viking. I was told that the problem was due to my not wiping the inside of the microwave oven after use. (This is not true!) The coating on the inside of the microwave door was worn off, and the metal has oxidized, causing rust stains on the interior of the oven in all the spots where this coating problem occurs. I am disappointed that these appliances reputed to be of superior quality and certainly costing superior amounts of money, are so poorly backed by service.

I have owned my Viking Range for ten years. Just this week, I have spent another $356.74 to have it fixed. Since I have owned the oven, I have spent close to $1,000.00 (and have receipts to prove it) repairing this oven. The ignitors fail. We only have a family of three, so it's not like I am cooking/baking for an army. My dream one day was to have a complete Viking kitchen, but after dealing with this oven, I wouldn't own another Viking appliance if it was given to me because they're too expensive to repair and should not have to be repaired so often! Consumer, beware!

I bought all brand new Viking Appliances a year and half ago. Right after installation, I started having problems, so I called Amiel Services. They connected me to their warranty people, Houle's Appliances. They started working on my units, then more problems started. It's been a year and a half and I have yet to be able to use my stove. My freezer quit on me 3 times where I lost everything in it. At this time, it still does not work. During all this, my dishwasher which was bought after from a different warehouse quit on me.

I am the owner of a Viking side/side refrigerator freezer. I have had continual problems with the door seals. I had the doors repaired by a Viking authorized service company (Schaedel). They said all was okay. The leaks continued. I asked a different repair company to try to repair the unit. They said the problem was the hinges and mentioned that the hinge design was changed because it was defective. I contacted Viking customer service which suggested I contact the recall unit because most of these units were recalled for exactly my issues. I just found out that mine is not covered. I do not know why. Viking customer service wants to have Schaedel come again to repair the problem. As background, my unit is a replacement for a prior unit that was defective. It took more than six months for me to get Viking to replace it. During that time, the unit leaked on my floor for months forcing me to replace kitchen tiles, at my cost. I do not want to engage in another six-month dialogue with Viking.

Purchased a renovated home with new appliances installed. The Viking professional gas stove top automatic ignition attempts to light burner or grill at any time (knob in on or off position). Is this a hazard? The same concern noted by Frank from NY in June 2009?

In May of 2007, I purchased a Viking built-in convection microwave (#vmoc205). After 18 months, the unit started to fail and not turn. I called Viking who told me that the unit only has a one-year warranty and they can do nothing about it. The cost to repair the unit is almost 50% of the cost. All Viking appliances that I bought at the same time are defective. Viking takes your money over and over again.

On May 7, 2007, I purchased a Viking 36" Professional built-in refrigerator that has been nothing but problems. In the past two years, the lines have frozen and caused the unit to shut down. On the last occasion, water leaked from the unit causing over $1,000 in damage to my new hardwood floors. Because of all these problems, Viking reimbursed me the cost and extended my warranty for another two years. Great! My fridge still shuts down and leaks water. All the plastic parts have cracked and Viking won't cover the drawers or other parts not associated with the cooling problems.

When we built the kitchen of our dreams in 2001, we wanted the best appliances available. We had always thought that Viking made quality appliances, especially stoves and ovens. We were soon to learn this was false. We spent over $20,000 on a Viking six-burner cooktop, double oven, trash compactor, warming oven, and two garbage disposals. The garbage disposals were the first to go. Then the trash compactor handle broke. The upper oven thermostat quit working and two of the igniters on the stove quit. In addition, the print on the front of the oven just wiped off. We contacted Viking and, after many requests, were able to get the disposal and the front plate of the oven replaced, but we had to pay for the repair of the oven and cooktop.

I purchased 12,000 dollars worth of Viking products for my outdoor kitchen. What a mistake! The refrigerator and ice maker quit working in less than 18 months. The warranty is only one year. I thought, "no problem. I'm an air conditioning contractor. I'll fix it myself." I contacted Viking to talk to the technical rep and they said, "No, you can't talk to him because you are a consumer." I did more research and found that these products are made by Marvel Industries. Viking just puts their nameplate on them. Don't waste your money on this overpriced crap!

My Viking fridge has leaked 4 times and we took the ceiling and floor out three times. Also every clear plastic part on the interior is cracked. It is now out of warranty and Viking refuses to acknowledge these issues. I have called many times and am told they will forward my issues to Corporate and I will hear from them. I have never heard from them. Today I received a recall notice that the hinge is defective and the door could fall off.

After deciding to buy our dream stove for our kitchen after remodeling, we purchased a Viking 36 inch 4-burner plus griddle range five years ago. We now call it the $7000 piece of **. The oven igniters have been replaced 4 times, the first time after 6 months of use. The second time occurred 2 weeks out of the one-year warranty. Good luck getting any kind of satisfaction out of Viking once the warranty period is up. When we complained that the same thing had happened 6 months prior in warranty, and now it happened again, only it was two weeks out of warranty, Viking said to take it up with the distributor. The distributor said take it up with Viking. The electrically operated valve that supplies the gas to the oven burners has had to be replaced. Now the automatic ignition for the stove top burners keeps sparking even after the flame is lit.

I purchased a Viking microwave oven (model # VMOC205SS), which has been repaired 2 times already with the same problem: no power. Before I had the same microwave oven that had the same problem and so the manufacturer replaced for me under warranty after it had broken 3 times with the same problem (no power). Please review Viking microwave oven model # VMOC205SS; it is supposed to be on recall or misassembled. Even Viking did not try to help me. What do I do? Please contact me as soon as possible.

We purchased a new home in Nov 2005 with all Viking Appliances (designer series). All have failed numerous times! The refrigerator model DDBB363RSS has been recalled for a safety issue we asked them about when the door was rubbing. They lied and told us it was just our unit and they'd never heard of that. On a another occasion, the freezer broke down and leaked water onto our hardwood floor (warped wood). $5,000.00 hardwood floor ruined.

Thanks to everyone for taking the time to report the problems experienced with Viking. Luckily, I had not yet purchased the range and due to the enormous number of complaints, I decided Viking is not the company I want to do business with. This chef stands in protest of Viking and in solidarity with the people who spent their hard earned money on a non-functioning pile of junk. Thanks to the complaints of so many Viking owners, I saved myself a lot of time, money and aggravation. About $10,000 worth!

I purchased a Viking VFSC 306-4BSS 30 inch slide in electric range in August of 2006. This unit has been plagued with repairs including the locking device for the self cleaning cycle and the infinite burner switch for the left rear dual burner switch. As of today, I need another infinite switch for the double burner again at a cost of $350 and two new oven door hinges. This unit is a piece of junk and a tribute to why the American car manufacturers went belly up. They produced garbage.

We purchased a four-burner Viking range for our newly remodeled kitchen. It was the most expensive appliance in the kitchen. Being a cook, I thought, wow, a new Viking range, the best! Was I wrong! We have had to replace the oven ignitors twice. Each time is approx. $350. And after calling Viking Customer Service, I got nowhere. There was no help at all. Now I have to replace the ignitors for the third time. Never again will I purchase anything made by Viking.

I bought a 30- inch, 4-burner stove three years ago. As a chef, I bought this instead of a new car. I should have bought the car. I've replaced the auto-igniter twice and it just went out again. The Viking exhaust fan has had the squirrel cage motor unit replaced once. The service calls consist of the first visit to confirm that my call is actually correct, they never have the part, and then it takes at least a month to get a new part.

Spent over $5,000 on an oven range and have nothing but problems. Repair costs and service costs should not be tolerated on a 2-year old hardly used oven and stove. I was reading all the complaints on your Consumer Affairs site and there are so many complaints on the same problem on Viking that I believe a class action lawsuit should be filed on behalf of all the people who, like me, have paid a great amount of money only to be sold inferior products that do not live up to what the manufacturer claims.

First time I used the self cleaning function on my 36'' Viking range, the oven malfunctioned. I made a loaf of bread. I noticed that it appeared the bread was burning on the top and when I opened the oven, the backdraft of extreme heat felt like it singed my eyebrows. Three service calls later, the thermostat was fixed. First service call to diagnose the problem, 2nd service call to install the part which was incorrect and third service call to install the correct part. Was without an oven for a month. No longer will use the self cleaning function for fear the oven will break again, especially after reading online how many times that has happened to other people. Viking was completely unsympathetic and told me I should have purchased the extended warranty!

1st the hood exhaust didn't shut off. 2nd the door fell apart. 3rd the burners would not stop clicking. 4th the oven will not heat. I have paid over $800.00 in service calls because I waited too long and was out of warranty.

We have a Viking refrigerator and double oven. Thankfully we originally purchased the 5-year extended warranty because both have broken many times. Now the extended warranty period is up and that company won't give me a renewal - they no doubt lose money on Viking products. Yesterday, the refrigerator is having problems again. These are terrible products.

In July of 2007, I purchased a Viking double wall oven Model VIK DEDO 527TSS. I have had problems with the door hinges and they have been replaced twice. They have gone again and they said they would replace them again free of charge even though the warranty is only for one year. I called Viking to complain the second time around and the person I spoke with said that they are having a hinge problem. I paid a lot of money for these wall ovens and according to the repair man that came this morning, the hinges being replaced are the same as the originals, so they have not tried to fix the problem. I feel that they should take the oven back and return my money so I can buy a different brand. It looks like it's going to be a battle but I hope to win. I will hire an attorney if I have to.

Ignition circuits are highly erratic. Once the oven door was blown open by a late ignition. I always have a long nose lighter for when the top burners don't light, which is about half the time.

My Viking Range which I paid $6,000 for 1 1/2 years ago is a piece of Junk. The ignitors or ignition system has already failed and VIKING will do NOTHING about their junk except refer us to a service company who wants $650 to repair it! I have now been reading scores of complaints that almost all sound the same... the ignition systems on Viking Ranges is simply faulty. They know it and so do their service companies. This is obviously a situation ripe for a major class action suit against this company and their faulty overpriced product.

My complaint is that my igniters on my Viking range stopped working after a year. They must be lit with a lighter for each use. The broiler works sporadically, and the temperature is inconsistent. Also, my 3-year old Viking dishwasher hasn't cleaned properly since the beginning. We have spent $300 on repairs for it (labor to install a motor), and now the computer board is bad -- $345 just for the part, no estimate given for the labor. We have decided to give up after reading this web site, and purchase a new, non-Viking dishwasher. I had a builder-grade GE dishwasher for 15 years, and never had one problem. Viking should be prohibited from selling defective products!!

We echo what we've read below about Viking: Our Viking Professional (!?!) range (36 inches) has been a lemon for the 10 years we've owned it. The igniters alone have been replaced at least 4 times; we've had numerous other expensive house-calls and repairs. Viking corp. is totally unresponsive and uncaring. Stay far away. It may look sturdy, but it's not a competent appliance.

Re Viking Designer Wall Oven Model DED0275SS. I am a gourmet cook and so when my Jenn-Air oven of 20 years could not be repaired, I searched for a replacement that could keep up with all the baking and cooking that I do. In 2004, I purchased your double convection wall oven believing that your product was at a professional level as your company claims. From appearance, it seemed extremely sturdy and well constructed.

My Viking oven has been broken since the second week of December. At the time it stopped working, I smelled gas and fire. I contacted Viking to have service. They needed the serial number, which I had to get from a previous servicer (I had service on this oven last year for the same problem). That took two weeks, because the number was incorrect. I finally got the correct number on Dec. 22 and Wanda told me that she would contact a servicer, who would then contact me. A week later I never heard back. I called Wanda back and she changed her story that I was supposed to call them. When I asked to speak to a supervisor, she told me they were all on the phone!! I was so angry and frustrated, I hung up, called back and asked to speak with a supervisor. I told her that I am a customer and her rep was rude to me.

Like many others with Viking products, I'm amazed by the gap between their prices and the quality and reliability of their products. I bought a home that had a 60-inch ($10,000) double range installed already. As a former owner of Wolf brand range (pre-Sub Zero), I enjoyed 10 years of solid, trouble free use. This Viking model is different. Aside from lower quality fit and finish, this range uses cheaper design elements and materials. For starters, the igniters on the ovens were replaced twice by the previous owners, and now I have to replace two more. This is actually an easy DIY replacement and I feel sorry for people who have paid $500 to a service company to do it. I paid $25 each for two aftermarket Armstrong igniters and they work well. By comparison, my Wolf oven's igniters didn't need replacing in the 10 years of steady use. One reason is that they would not run nonstop, but would stop heating once the gas was lit. That makes a big difference the life of the unit and something that Viking has not built into their design.

Also, the cost of eating out due to not having a refrigerator is ridiculous! I have no faith that this repair will last long. It was barely under a two year warranty and I dread the cost of keeping this refrigerator working. The last repair cost $574.00 dollars. I have asked for an extended warranty, replace the refrigerator or return the refrigertor. No answer on that yet. I will never buy a Viking product again! Do not waste your money. The hassle and headaches are not worth it. Buy Kitchen Aid or Whirlpool.

Viking has replace my 48 SxS refrigerator once already - the frist one leaked water all over the brand new flooring - it is a built in model designer series - the second does not leak but it has the same type if not more problems than the first one had - condensation in the interior, cracks in the interior box and interior shell of door - food freezes in frig- even though the temp was adjusted by service tech several times - plastic parts just crack and break off - stainless steel handles finish rubbing off ( at least there supposed to be stainless steel)

I bought a 36 Viking gas range with the grill in the middle about 8 years ago. After watching Emeril I had to have one. we got the hood to go with it for a total cost over 6k. After a year or so the bottom of the over started making noises, and became warped. turns out the welds broke on the gas spreader. We got a new one shipped to us and put that one in. They changed the design a bit and it was beefier, however the same screws were used in that one and several years later it warped too, which caused the oven hinge to fail eventually.

In March of 2007 we purchased the entire Viking Kitchen. The WORST purchase I have ever made. The repairman is here as we speak fixing our frig for the 5th time. Previously for the Ice maker freezing up and now the water dispenser freezing. The cook top igniter clicks on 3 of the burners. The dishwasher smells because the water sits in certain spots. I thought for sure buying the top of the line product that I would get my monies worth. Not the case. I tell everyone to never buy Viking!

I have a 48 6 burner Viking Oven and it's only 5 years old. When it was 2 years old I had to replace both oven igniter's. Now it's Aug 08 and the oven hasn't been working since last winter. It sometimes works and sometimes doesn't work. I had to wait till now to fix it because I had to save enough money to fix it.

As a very nice house warming gift our grandmother purchased a Viking range top oven for my husband and I as newlyweds. After one year the temperature indicators began to fade and wear off. Now, four years later they are almost non-existent and I have to experiment to determine where the temperatures are to what burner. It's been very disappointing.

We had our kitchen remodeled in 2000 and had a Viking 48 6 burner/griddle range installed. Right away it was apparent the small oven did not work right. Everything burned in it. We had the serviceman out and he found the door was misformed and letting a lot of heat out. They ordered a new door and it has worked fine until recently when the large oven would not reach temperature and there would be the smell of gas. I read a number of these complaints about viking ovens and having the ignitors replaced, so I ordered two from an appliance repair dealer on ebay. The cost $24 each. I did not know how hard it would be to replace, but when they came, I pulled out the racks, pulled up the bottom panel in the oven and removed the front lower panel. Both were right there with plug in connectors and two screws each holding them in. I replaced them and the oven heats up to temp with no smell in less than 10 minutes.

I've had my Viking 36 6 burner range for almost 5 years. From day one I had trouble with one of the burners that would not stop clicking after it was lit. Eventually it stopped clicking and wouldn't lit up at all. Now my oven will not ignite. The repair tech says I need to replace both igniters in the oven for almost $400 in parts and labor. He also mentioned that it would cost a similar amount to fix the bad burner's igniter and spark thing because it would stop clicking even after we lit it with a match. Very disappointed with Viking.

Bought a Viking Outdoor Gas grill in 2000 for $3,000 because I believed that it would be worth investing in a quality product instead of replacing grills every 5 years or so. Well, my advice is to buy a new Ducane every year and through it away - you'll be way ahead and the Ducane works better.

We have a Viking range 4 burner with a griddle and the two rear ignitors are constantly clicking even when the burners are on. I had the ignitors replaced in 2005 at the tune of $500.00 because the ignitors stopped working and now they will not shut off. The only way to use the rear burners is to cook with the constant ignitor clicking. Anyone have a similar problem and was able to fix it?

We purchased a Viking professional oven and range about 7 years ago. We have to replace the oven igniters 4 times. I will never buy a Viking oven again.

Bought an all-Viking kitchen in '03. The dishwasher didn't work upon installation. Waranty repair required a new control selector. We noticed about a week later that the convection oven fan did not work. I took it apart myself, found insulation wrapped around the fan. Now, after using it 2-3 times, the self-cleaning feature has failed. Out of warranty! Looks like the door lock mechanism has failed. On the fridge, the light started staying on. Viking said need to replace the door switch mechanism. I readjusted the door stop mechanism, now works ok. Viking make poor products, would not think about buying another one.

Our kitchen is solid VIKING. Head to toe! Fridge, 6 burner cook top, oven, Microwave. warming drawer, wine cooler, trash compactor and dishwasher. Am I leaving something out? NEVER AGAIN. They are the biggest POS I have ever owned. I have a $500.00 fridge at my shop that is 10x the unit my Viking fridge is!

I bought my 36, 6 burner gas Viking range in 2005. It is burgundy with brass trim and I feel lucky that nothing has gone wrong with it yet. I did have the same problem with the clicking of the burner that would not shut off. The repairman came right out and fixed it and also left me parts in case some of the other burners did the same thing. I have not had to use them yet.

4 years ago we purchased a viking cooktop, built in oven, dishwasher and refrig. The refrig has been worked on 6 times with problems ranging from the ice maker freezing up to a screw falling of the door hinge to relacing the compressor. The cooktop's lettering/numbering for the tempture controls has been replaced 2 time and it need replacing again. The built in ovens clock has not worked for 3 years. The dishwashers control panel needs to be repleced because the plastic covering the selections has cracked.

Viking 36 Wall Oven. We have never been able to use the convection feature on our VGSO166 Oven. As soon as the oven temperature get around 350 the back panel begins to warp and the fan starts grinding and banging.

Built a new home three years ago, we installed a Viking freestanding range - my husband had to have it - Bought the expensive hood to go over it and basically designed the kitche around it - now the oven has quit agin for the third time, after service calls on the cooktop ignitors and a bad convection fan. Cooktop burners still light or not depnding on their mood apparently. Viking response is no one can help - out of warranty - too bad. Seeing all the other oven ignitor issues, wondering is their any sort of class action against Viking?

Viking appliances are all junk. I bought a new house with all viking professional appliances. After 10 service calls within the warrenty period on the refrigerator I asked Viking to refund me the price. They basically said go pound sand. I found a lawyer on the internet under lemon law attorneys and sued Viking. They waited until just before trial to give me my money back and I bought a sub Zero. What a difference I now have ignition trouble with the 36 inch range and of course viking will not help. I'm trying to fix myself before shelling out over $100 for the service call. Their dishwasher is terrible. Strange layout and doesn't wash that well. I would never but Viking again

We purchased a Viking stove for $5,000 in 2002. We have had to replace the ignitors twice and need to again -- the last replacement was only 9 months ago and we use the stove about once a week. We have also replaced the door hinges and had the spontaneous ignition problem with one of the burners. What a lemon. If there is a class action suit on this, sign me up!

$7,000 PLUS repairs!

I don't really enjoy cooking...which is a blessing because if I had to rely on my Viking cooking products to eat I would have starved to death long ago. ALL of the appliances have been breaking down since shortly after I bought them 3 1/2 yrs ago--$20,000 worth of stuff. Stove has been repaired 3 times for same problem (faulty knobs). Oven has been repaired 2 times and going on a 3rd this week (faulty timer and clock functions). Fridge...about to be fixed for the 3rd time (water leaking into freezer). Microwave--repaired only once (control panel failure). Wine Fridge...once (short in light socket). Is this normal? From the looks of your other listed complainers, I may actually be getting off easy.

Another horrible customer service experience with Viking! Read this before spending your money, assuming that the high price will buy good customer service after the sale. We bought a Viking Professional Series (VCBB) Bottom-Mount Refrigerator/Freezer in the summer of 2005. Within two years, the freezer coated wire basket began to rust at the joints where the wire was welded to the basket frame. We contacted Viking customer service, which asked us to send photos of the problem. After doing so, we received the following disappointing e-mail:

Bought several of their products 6 years ago and have had nothing but trouble. Nothing worked properly. Have had 15 service calls and my oven still doesn't work. Locks up periodically and cannot be used. The dishwasher had to be replaced after 10 service calls. Techs are not very good and never have the right parts on their truck.

We purchased the Viking Microwave Hood on December 4th 2007. A week later we were able to have it installed. It never worked. It wasn't until December 31st that Viking had someone come out to repair. Two techs worked on it for over 6 hours and called it in that we had to have it replaced. They couldn't fix it. Now it is February 7th 2008 and we still DO NOT HAVE A REPLACEMENT. So we spent over $1300 for two months of nothing and much trouble.

I purchased a Viking VGSC367-6B 36 wide range with six burners in Dec. 2005. In the first year I had the ignitors replaced and the door hinges. Year two had the electrical panel replaced along with oven thermostat. Now here I am in January having the door hinges replaced again at the tune of $700.00. The customer service is appalling; they are rude and obnoxious. I have been told that if it can be repaired to shut up and live with it. Even better because the door never closed completely, the cabinets on either side of the range are damaged. The heat leaking from the oven has caused the glazing on the cabinets to melt off pulling the paint with it. NEVER BUY A VIKING!

We bought our Viking 30 inch oven, 7 years ago and have had to replace the oven ignitor every 9 months average. We paid too much for this to happen and I will never buy another Viking oven. I have been extremely unhappy with this product.

My Viking ovens are the most inferior appliances I've EVER used.They're VERY,Very costly and function more poorly than ovens costing 1/4th their price.You get absolutely NO redress at all from Viking.They said there was no way you could trade up-even with extra payments. I was told that I was stuck with these LEMONS. Do not buy Viking appliances.

I have a 3 year old kitchen with all Viking appliances. This evening the oven stopped working (after its very first use). This followed one day to the week after my Viking microwave went and one month after my Viking refrigderator inverter board went (for the second time in one year). Warranty just expired in each case. I am less than thrilled with the quality of these very expensive appliances and the lack of response from Viking.

Another Viking range with multiple repair bills, and now an incessant smell of gas when using the oven. The broiler doesn't even work. Viking customers MUST have recourse. Class action seems the right course, I haven't gotten service from Viking.

To whom it may concern, After reading the reviews, I believe contacting Viking on my unit would be a complete waste of time, still, I feel I should lodge a complaint based on the fact that I bought this Viking GIC-305 nat gas 4 burner free standing range approx 6 years ago and so far have replaced 3 ignitors and both burners all in the oven section. My family and especially my wife have always complained of a gas smell (carbon monoxide or CO) and the oven takes forever to heat up to temp. It certainly does emit CO, as do all gas appliances...but even though the air adjustments are fine...it still stinks and I get consistantly high readings on my monoxor when the oven is in operation. This with the vent hood on high of course.

This is a warningPLEASE do not make the same mistake that I did. I bought sealed burners Viking range and I have only problems. I am so disappointed that I spend so much money.