Viking Ranges Reviews

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

Stephen and I purchased a Viking kitchen package and the 5 year warranty in October 2010. We spent over $16,000.00 on your kitchen package. When the Viking range arrived we were extremely disappointed to discover the range rear panel exhaust fan was broke. Since then we have had repeated calls to the repair company for the same problem never to be resolved. The oven shuts off in the middle of cooking when at 425 degrees. The range will not go on until it cools down after 30-45 minutes. After the oven is turned off it makes a terrible loud noise. Our warranty has ran out and I will not pay out of pocket for repairs. That have been occurring since day one. I want my oven repaired as soon as possible. If no repair can be done then I would like a new range that works!

Viking 36 inch convection range. I prefer gas but we don't have that option, so I went with the electric convection model. I chose Viking because of their reputation. I am not a fan of this range. The 36 inch range has four burners with the smallest burners in the front. The right side burners can be used as a single cooking zone, but the heat isn't consistent. All of the burners adjust the temperature throughout cooking which I suppose is a good feature unless you're trying to boil water. The oven is noisy even without the convection. The oven is self cleaning but it takes 8 hours to go through the cycle!

Had Viking stove top for 3 years without any problems. One day spilled about 3 tablespoons of water over a flame adjuster knob which somehow shorted the wiring inside!!! Then it seems in the entire Northwest suburbs of Chicago, there is only ONE Viking authorized repair service. So you guessed it... they charge astronomical prices. Went to a highly peer-rated appliance repair service that was a lot less costly. They stated Viking is slow as snails in giving up replacement parts unless you work through their authorized repair shops. Sure enough, it's been almost 2 months without parts shipped. Don't buy Viking if living near Chicago.

We purchased a Viking double oven 10 years ago and it has never worked properly... Will burn backside of pizza, pie, any dish that isn't rotated by hand, so much for the convection. The cost to repair is quite expensive, especially if you do not live in a metropolitan area, due to lack of "Viking qualified" repairmen.

After reading some of the reviews, I guess I've gotten off easy with my fully Viking stocked kitchen, but nevertheless I feel compelled to add to the pile of one star ratings. Granted my Viking appliances are 10 years old, but having had GE and KitchenAid appliances, which last 20 years, my expectations are that if Viking is going to charge THAT much money for an oven, or a dishwasher, then it'll last even longer than the other brands. We had a year's worth of trouble with our oven burning everything before it finally exploded (literally). After 2 months Viking finally sent the right part. Oh, but they told the repairman to bend the piece to make it fit; even the repair man was incredulous.

8 years ago we did a total renovation to our kitchen and chose to put in a 48" Viking range/hood. This undoubtedly was our most expensive purchase. In the last 7 years I have had nothing but problems. 2 of the burners never light unless done with a match. I am now on my 3rd thermostat for the broiler, I have been waiting 3 MONTHS for this part... Again!!! The oven thermostat has been replaced 2 times. Of course these repairs have cost us $500-$1500. This has been the most disappointing purchase I have ever made. Terrible product and terrible customer service. Don't DO IT... Buy something that backs up its product for more than a year!!!

I have a full Viking Professional kitchen: 48" gas range, 48" refrigerator, 24" undercounter bev fridge, full height wine cellar, dishwasher, and a warming drawer. The range and the beverage fridge did not work from the day they were installed four and a half years ago. We asked for a new bev fridge and were told it was a production issue and a replacement part would be sent when the issue was fixed. So we had a non-working, brand new beverage refrigerator under our counter for at least three months before the replacement part was sent.

Purchased a 30 inch Viking gas range that was delivered Dec 9, 2015. The oven temperature was anywhere from 25 to 100 different from the dial reading--had to buy an oven thermometer to realize that it was the oven and not me. Service guy came out a month later and "recalibrated" it. Temperature was still 25 degrees different than the dial reading. Technician returned two weeks later and replaced the thermostat and "internal computer". Still 25 degrees discrepancy from the dial reading. Viking rep told me that I just needed to get "used" to the oven. A $6000 range should not perform this way. I was very persistent with rep calling and THEY WILL BE REFUNDING THE PURCHASE PRICE AND REMOVING THE OVEN!!! I am thrilled!

We moved into our brand new home in July of 2015, and we purchased all Viking. Stove panel went out twice in first month, refrigerator and now microwave panel. Very dissatisfied with length of time we waited for the parts over a month and we are in warranty default.

We bought a Viking oven three years ago and it's been one problem after another. The temperature controls are wonky, there was a gas leak (gas company had to come and turn it off) and the fan is much louder than other comparable high-end models. All in all, the oven is a huge disappointment and I would not recommend anyone buying it.

Bought a four burner stove top oven and microwave/oven. Microwave: Spring in handle broke, touch screen face faded, Viking logo smeared all over the front of microwave. The microwave completely died. Stove top: Impossible to get even flame, difficult to cook on low flame without annoying loud clicking sound. Spend your money elsewhere!

Purchased 2 Viking ovens in 2012, stopped work properly in about 10 months. Called Viking for service, found out Viking only warranty is for 6 months. Had a repair person come out, he said the parts would be around $500.00 for each main control boards to fix the problem. Tried using only the convection functions to do most of baking for several years. I did this only because I did not want to spend an additional $1,000. on these damn ovens. Now, the convection is out, called back repair, when everything is completely fixed on both ovens, we are looking at $1,600.00. I think Viking is truly an awful brand, they do not stand behind their products and part are expensive. Buyer beware!

I never used the oven and the first time I used it blow. I call the service center in Mexico and they send a supposed technician to fix it. He charges me 2000 USD. The next thing is that he leave the oven working with no interior light and the door with a lot of scratches. Then the oven worked for 20 min and it blows again and in the blow it make a short circuit in the microwave oven so now I have a completely destroyed oven and no microwave. I call the service and they say that they don't know me and the technician is dead. Honestly I will never buy a Viking in my whole life - is a cheap product.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesn't get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and 'fix it' on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.

Should have written this long time ago. Bought an electric stove top from Goemans in Mississauga, Ontario. Cost a fortune but wanted quality as installed in new granite, what a piece of **! The seal separated - fixed under warranty, large burner control failed - fixed under warranty. Less than a year later, seal split again followed by the same control valve failing, contacted Goeman's and Viking several times but they would not cover costs to repair. Why would anyone pay for this kind of repair? Fool me once, shame one you. Fool me twice... Zero stars... Crap product/Crap service.

The first range, a 36" open burner and the range hood, have been fine for 12 years. Surviving a move to a new house even. The dishwasher purchased at the same time started badly staining glassware & silver after a couple years. Viking said it was crappy dishwasher soap (phosphates removed) but the Bosch at our ranch did fine. Limeaway removed the staining temporarily. Inspected the racks and found the plastic coating cracked exposing the carbon wire core which was rusting. Viking said they'd happily sell me new racks for $450. Compared it to a neighbors' dishwashers, found it to be an Asko. Racks were less than half Viking's. Very Funny. 30" open burner gas stove at ranch would not light/stay lit. Viking said likely master propane regulator was bad (but fireplace & Rannai water heater worked fine).

We purchased several Viking "high end" appliances for a condominium about 6 years ago. I have never been so dissatisfied with an appliance line ever. We opted for induction cooktop as we could not do gas. It has been highly disappointing! All of the large burners have stopped working. First one about a year ago then two others less than 3 months apart. I was told by service rep for Viking the parts alone will be over $3,200. Are you kidding me? The elements usually burn out affecting same circuit. One large and one small burner share but our small burners work.

Viking six burner gas cooktop - I confess. I saw some of the bad reviews for Viking customer service and thought that out of the large number of sales, it is the angry customers who write reviews. But here I am. My appliance is still under warranty. I ordered a part on November 3rd. Weeks before Thanksgiving, the part is still not here and will not be here by Christmas. No one knows when it will be here. Not so much as a clue. The Viking customer service is really simply nonexistent. The part is "on back order." They "do not know when it will get to the factory." They have absolutely no sense of how disappointing it is not to be able to use a brand new kitchen for Thanksgiving or Christmas.

When we first took delivery of our Viking stove (double oven, 4 burners and grill) the larger of the two ovens didn't work and the computer motherboard had to be replaced. The company servicing it was great so the impact was minimal. Within the first few months, the black finish on the grease trough, although never used, started to peel, exposing the shiny metal underneath. Since it is so visible on top of the stove, I reached out to Brigade (the new name for Viking in Canada) for a replacement part, under warranty. After much waiting on hold, and back and forth emails, they agreed to send the replacement part.

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. I'm sure the insurance company would see Viking as responsible. Unacceptable!

I just sold my 30" Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different "Viking Authorized" repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. I'm giving Wolf a shot - hopefully they will be better. Buyer beware!

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Can't bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and can't use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.

I wanted to share a review of my Viking range because it was such a big investment. We purchased a gas sealed burner VGSC5304BBS range back in the fall of 2011. My wife loves to cook and she thought a Viking would last forever. She patiently waited over 10 years to buy her dream stove. We've had nothing but problems with both the broiler and the bottom burners. Both burners have required constant repairs and the broiler still won't light on the convection setting. We've had to replace the bottom oven pan because it had a broken weld and we replaced the convection fan cover because it was rubbing the fan.The stove looks nice and it definitely gives the impression of quality but its reliability is horrible. I filed a claim with the BBB but Viking refused to help me. Save your money and buy a different brand... any other brand. Also, it has been recalled twice for safety problems. Terrible investment at over $6k.

Constant repair of Viking vgic365-6bss range. One thing you can count on around the holidays is to work on this piece of ** range. I was sold on the idea of handing this down to generations to come. I would not wish this piece of ** to any of my children. Shop around and read reviews. Regrettable.

I purchased a new home with a Viking VWH3648SS "professional style" residential range hood to accompany the Viking Range that was installed below. It is fitted with a 1200CFM in-line blower. The package cost close to $2500 new. We use our kitchen daily for a family of 4. At the 8 year point, the lighting control knob began to loosen. Eventually, we called an "authorized" Viking Service provider called, "Mr. Appliance" They sent out a repairman who worked on the hood and seemed to have repaired the problem. But within three or four weeks, the knob came loose again. We called and the head honcho from Mr. Appliance came to fix the problem. We thought that was the end. Fast forward 5 years later and the knob loosens again. Not wanting to spend another several hundred dollars, I decided to address the problem myself. As an degreed engineer, I am not one to avoid a technical challenge.

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, don't expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

Horrible service. Viking service is performed by 3rd party repair. It takes 2 weeks to get a repairman, they have NEVER had parts. Ordering parts takes 2-3 weeks. For the premium I paid for a Viking Appliance, the quality and service is very very poor. I absolutely HATE dealing with Viking and the pathetically inept customer service.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesn't seal at the top. There isn't an adjustment to rectify this problem.

I'm a kitchen and bath remodeling contractor and I installed a Viking rvgr3305bss 30" gas range and, it came with 2 out of 5 knobs, were missing inserts, and called, and was on hold forever. Then when I explained the problem, they said it was probably Best Buy's fault??? Luckily they are sending replacements but it's a problem that should not exist. They should check these out before shipping them. I've installed ranges from others that are a third the price and have much better quality - very disappointed. Might I mention this range cost $3,600. Buy Kenmore or Whirlpool, they are of much better quality.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!

Just describing facts: you can judge if you want to go through this headache. Bought in 2011; Model # CVDSC548T64SS. First problem: noisy vibrating fan required between 2012 and 2013 several service. First replacement fan had same problem needing replacement again. Now, in 2015 (oven is just 4 years old!!) the Temperature selector switch not working. Needs to be replaced (cost 435 $ + tax + service call). The service company has had to change this part 4 times already for other customers. I called BRIGADE but they refuse to consider this a defect.

We have owned many Viking appliances over the years. Our most recent purchases have been a $5,000.00 freestanding gas range (VGSC530-4B) with 2 safety recall problems. Very inconvenient and required 2 days of my time to coordinate service people and repairs. Second, an undercounter microwave oven (VMOD240) which cost $1,300.00 and has a cheap plastic keypad. The finish started wearing off of the numbers within 18 months of normal use (by 2 people).

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones I'm sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. "Part on backorder, will send out as soon as it's in." Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

The control panel needed to be replaced within two years because the letters and numbers had wiped off. The panel was replaced under the warranty but I assumed the problem was resolved. Within another two years the letters and numbers have again wiped away. When I called Viking I was told that the replacement panel would have the same problem and there was nothing they could do about it. Of course there was no longer a warranty. Now the hinges have failed which prevents the door from completely closing. I'm disappointed that I paid quite a sum to have this inferior product.

Nothing but disappointment. Self cleaning safety device broke immediately after we purchased it. Both hinges broke on the door almost burning my daughter as it fell to the floor burning hot. Repairs cost a fortune and side note... decals that show functions wore away after a year. If you love cooking like my family and want a quality stove steer away from Viking. Do some research before you spend $5,000.

I bought a 48" range, dishwasher, ice maker, refrigerator, beverage cooler and warming drawer from Viking 5 years ago. Everything but the warming drawer has stopped working and had to be repaired, several such as the dishwasher numerous times. I am convinced these products are the most poorly engineered and manufactured kitchen appliances on the market today! And very expensive to boot! My suggestion for anyone looking to buy new appliances for their home... STAY AWAY FROM VIKING!

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. That's enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

Viking delivered an damaged range, door, control panel and vent. Took from June 19 until now July 25 and still refused to take back damage product. Was told Not their policy. They don't take back damaged, they send repair parts. Delivered a double door refrigerator which was also damaged. Basically they sell scratch and dents for full value and expect consumer to be satisfied. Their customer service representative was about as rude as you can get. The company will never be recommended by me and I will make it a point to tell everyone I know that they should NEVER consider a Viking appliance!!

3 years ago my stove top exploded (a sealed burner unit) in my nanny's face; singed her hair and eyebrows. Luckily the pot of boiling water did not go up in the air (the gas tubes held one side of the stove top in place). After repeated calls to the dealer, distributor and CEO's office I was told that since the unit was 2 months out of warranty it was not their problem. Amazing. Now I have 2 30" ovens that are about 7 y/o and they beep all day and night. However, they don't make (or repair) the electronics panel parts anymore. So again out of luck and need to pay $6,000 for the ovens to be replaced.

Gas Range model VGCC5366BSS installed Oct. 2013. Oven continually failed due to fried control module. The module was replaced over a dozen times, and during one period where we were waiting for parts, the company installed a temporary 30" range of the same model, and it failed within 2 months for the same reason. The repairman set up surge protectors, ran a new electrical circuit, had the utility monitor for electrical surges, and had us use a door wedge to hold the oven door tightly closed (the last theory was that heat was escaping from the oven and "burning" the circuit board). I just found out today (not from Viking!), that there is a huge recall on Viking and Brigade freestanding gas ranges (US & Canada), including my model. Go to Consumer Product Safety Commission (US), or Healthycanadians.gc.ca.

Do not buy Viking appliances. I have the professional series, dishwasher, stove, microwave, wall oven and built in refrigerator. I have had an issue with 3 of my appliances. The oven stop working after very limited use. The recalled parts did not get it working, so now I am told it is the DSI module. I have had much lower priced appliances with basically not problems, and NEVER had the oven/stove to go out after being only 6 years old. Viking appliances just look good on the outside and a piece of junk on the inside.

Viking range model number: VGCC5366BSS. We purchased a Viking stove a little over a year ago and are very disappointed with the quality and design of the stove as well as the recommended Viking service centers. We selected the 6 burner stove which all have the same size (diameter) burners. The physical diameter of the burners are all too large for the typical household pot or pan. Except for our largest pot and frying pan, the flame and heat are concentrated around the outside edge (perimeter) and as you turn up the burner it only makes things worse. There is no flame in the center of the burner. Our pot handles are all damaged due to the heat going up the sides.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

In the 15 yrs we have owned the Viking (Viking all gas range 36"), I am about to replace the oven door hinges for the FOURTH time. In my 75 yrs, I have NEVER replaced oven door hinges before. The spark module has been replaced, and several other parts replaced.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and it's still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

Burners are impossible to clean without crumbs falling down inside. Grill is not removable to clean. We used the clean function and now the door will not unlock. Buy a Thermador....less expensive and much better.

I bought all appliances which are the double oven, a 6 burner stove and a 24" grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please don't make the same mistake.

I unfortunately bought a Viking gas range from the local dealer Warner Stellian since the Wolf range I wanted was on indefinite backorder. This range has proven to be the worst gas range I ever had the mis-fortune of owning. Absolute piece of junk nothing but problems from day 1. Oven door that doesn't lock in cleaning cycle, spark modules and ignitors that don't work, door hinges that break, etc, etc. And forget about getting ANY satisfaction from Viking you call they ignore you and treat you like your stupid. I recently bought some much cheaper GE appliances for my mother's house in FLA and they performed flawlessly and at 1/4 to 1/3 the cost of Viking P.O.S.

The (Microwave/convection) oven was 3 months old when it started making a noise. Viking arranged for a service tech take a look at it. During that service appointment, the oven blew a circuit in our home and quit working. That was 6 months ago and I STILL don't have my oven. After 3 separate appointments and still no resolution, Viking still refuses to replace the oven and insists on yet another service appointment. I would NEVER recommend Viking to anyone! We are beyond disappointment and down right angry.

After only 1 1/2 years my Viking range began to smell like gas when the temperature was set below 300 degrees. I had SoCalGas come out to check it and I was told the gas emission was at a safe level. A couple of years later one of the $62 lights inside ceased to function. Finally, the last straw, at the age of 5 1/2 years the oven didn't even heat up past 110 degrees. I had it "repaired" one week ago by having the spark igniter replaced, as well as the light. The oven worked only once after that. I have had other ranges in the past and not one of them has been as sub-par as this Viking. It is pretty to look at, but that's not the point is it?

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges.

Back in 2003 we remodeled our kitchen and put in Viking appliances and we have nothing but trouble with all. The only appliance that was not Viking was the microwave because at the time Viking did not make them. We have not had any trouble with the microwave except to replace a light bulb. The refrig has had to have 3 ice makers and the door needed 2 new sets on hinges and appears to wearing out again and there is concerns of the door falling off, the convertible meat savor drawer has had repairs done to drawer glides multiple times and still not working properly. Just in the last week the refrig evaporator and compressor went out and I have a quote to fix it for over $1500.

As an avid cook I wanted a sturdy stove and thought that Viking would be the way to go. Our 30 inch range lasted only about a month before the broiler stopped working. Thankfully it was still under warranty and the motherboard was replaced. Now we are having issues with the oven not igniting. This stove is only three years old. Viking ranges look nice and give that industrial look to the kitchen but are built like a Lada. I will not purchase another one!

Last night I turned off our Viking Range Oven and it wouldn't turn OFF!! Temperature was up to over 500'degrees before we finally turned off the gas supply!! Called Viking this morning and they basically said my stove was out of warranty and gave me the number of a service company in the next state.

I purchased my range in 2007. Last year the lock for self clean would not engage. This resulted in a $600 repair. One month ago the glass of the interior portion of the door shattered. This resulted in a $555 repair. Customer service merely said, "Too bad, the warranty has expired, nothing we can do." I wrote to the CEO of Middleby, who now owns Viking. Mr. Bassoul had some low level employee call to tell me there is nothing they can do as the warranty has expired. I did not spend $5000+ on a range to be forced to pay for expensive annual repairs. This is a subpar product from a company that refuses to accept any responsibility or to provide any service for problems that are the result of poor quality not normal wear and tear. I would happily junk this range if it were possible and purchase a Wolf, Jenn Air, or Thermador.

We purchased a Gas and Electric wall ovens. I love the electric oven and have had no problems. It is going on 3 years and the Gas oven problem has yet to be resolved. Only used it 4 times. There is a strong gas smell and each time it got worse where my eyes watered. They know about this problem and still waiting for the 2nd repair company to resolve this.

Poor quality. Yes made in USA but the most important parts such as Spark Module made in Mexico! Ha ha ha. If parts made in other foreign country why cost so much? Viking rep. told me that parts are discontinued after 10 years. If the unit cost over $2000 and only last 10 years? Don't buy it!

I have owned my Viking gas range for only 5 years. I paid over $6000 for this, so called, professional model range. The control knob suddenly stopped turning and I cannot change the settings or temperature on my range anymore. The entire control panel has to be replaced. This part costs over $900.00!!! I will NEVER buy another Viking product again. Please reconsider if you are even thinking about a Viking range. I wish I had bought a Wolf range instead.

When we had a kitchen remodel several years back we selected a high-end Viking Induction Cooktop VICU 206-4b. We had it junked today. We have required 6 service calls at $160 each. After the last service call we were told we needed all new parts to the tune of $4,000 before labor costs. This would have been the second complete new set of internal parts and the first was covered by the warranty. Calls to the retailer (ABT Appliance) resulted in nothing but a bit of sympathy. They contacted Viking to no satisfaction. Avoid the product until the reliability can be improved. Shame on Viking for soiling their previously good name and reputation.

I had purchased a Wolf 30" gas range but the infrared broiler was not as good as 16 year old Viking gas range. Wolf is a very reputable and reliable company and took back the range that I had for a few months and returned my money (a first class outfit). So I purchased a new Viking range and am thrilled with some of the new features. The shelves in the oven roll out and one burner has more BTUs than the rest for big jobs. Also the infrared oven is excellent and the top is now sealed so liquid does not drip down into the guts of the oven and rust it out like the old one. The company is not as generous as Wolf and made me purchase a new set of knobs with the color of my choice (black) for better visibility and would not take back the silver ones as an exchange.

Purchased this stove (VESC Professional 30 Freestanding) in April 2012 because we wanted a "Viking Kitchen". Big mistake. Here are the comments I sent to the chairman and CEO of the company after using the stove for two months: At the front of the cooktop there is a small gap/crack between the cooktops metal frame and the main body of the stove. Crumbs and other waste accumulate in this space, which is very difficult to clean. The GE range and many others have a completely smooth top, with no gaps around the cooktop, making them much easier to clean.

I own a 6 year old Viking Double Oven. It’s bad enough Viking wouldn't stand behind a heating unit but worse, we missed the complete Christmas season (our oven died Dec 17) using the oven because Viking didn't have parts in stock to repair the element in the oven. I will miss this Easter as well since the parts won't be in by then. As a cook this is unacceptable to me and Viking’s potential customers should be aware of this. It will have been 4 months for me to receive a new "ribbon element with glass" part # 013930-000 IF I get it by April.

We bought a Viking gas cooktop (46-inch) for our new home. 2 years after it was installed it cracked. Contacted Viking, was told "sorry it is out of warranty". Since then it has cracked in 2 more places. They say, "sorry about your luck". Now a boat anchor!

I had my stove about 10 years...broiler burner doesn't turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didn't work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesn't work. I give up...never again with Viking.

We own a "5-Series Viking Dual Fuel Range" which we purchased approximately slightly more than three years ago. (Largely on the strength of its so-called superior warranty). We are by no means "heavy users" of this appliance. Recently the electronic control unit failed, and rendered the stove useless with the exception of "standard Bake at 350." The Service Dept told us it's out of warranty, and the technician wanted a king's ransom to repair out of warranty. After all we read, we'd hoped the "new ownership" would have turned this around, or at least stood behind their product. Neither has happened.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was 'off', and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.

We purchased a used Viking range, did a conversion from gas to LP.. I've had most of the oven apart and must say, this thing is built like crap. The hardware used is cheap, the sheet metal is thin and rusts, nothing even close to a quality range. The Nords would be very disappointed!

Our Viking 48 two door refrigerator: After two years it stopped working; drawers, shelves, plastic trim, refrigerator side door interior panels cracking, and both door seals in desperate need of replacement. After reading so many complaints about Viking appliances we just decided to wait and get more familiar with this expensive brand. In the mean time we went to Lowe's and got a Samsung as a spare. Not sure on how to proceed, the Viking refrigerator was turned off and unplugged for three years. After the three years, we called Viking; Viking replaced the compressor, but we had to pay for all the expensive labor and all the other expensive replacement parts including the ice maker and both door seals. The refrigerator interior door panel is expensive and not worth of replacement. The refrigerator started to leak right after it was serviced from the freezer every time the freezer defrosts.

30" Viking Gas Stove/Oven - Lots of issues with ignition, an expensive repair that you do not want. Viking should provide a YouTube video on how the do it yourself with reasonable priced replacement parts. Window seal in oven is falling out. Knobs are getting loose. Black paint on stove top surface scratched very easily when removing and replacing iron grates. I paid over $3K for this and cannot believe how poor the quality is. I will dump this heap and buy a Wolf.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors don't line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just don't stay lit. Don't waste your hard earned money on Viking!!!

My Viking wall oven was purchased in 2010 and has needed many repairs. The ignitor switch two times and the DSI module 2 times. The DSI module that was replaced three weeks caught fire and the oven is now toast. The customer service is a "No Customer Service" dept. Also many problems with my Viking dishwasher that have needed many repairs and is now leaking water from below the door due to a design problem which No Customer Service refuses to acknowledge. The Microwave light panel is now so dim it is almost unreadable. DO NOT BUY VIKING!!

I paid for a professional install from Ben Franklin Plumbing literally 2 days before my daughter's first communion. That morning I had emergency oral surgery. I came home, oven was installed and working well. I asked Ben Franklin guy why the door were not aligned, handles not perfectly aligned, right door sticking out a bit. I asked 2 of my neighbors that were quite handy if they could adjust them both. Smart enough to say that would violate warranty.

We bought our Viking oven 4 1/2 years ago because I like to cook and wanted an oven that could stand up to that. Sadly, I have been very disappointed with the oven. From the beginning I noticed that the knobs on the front of the oven would get almost too hot to touch whenever I had the oven on over 400 degrees for a length of time. Two weeks ago the oven broke. We had to replace the DSI control panel at a cost of almost $700. The oven worked for one day and then broke again. I'm now told I will have to wait 2 months for another DSI control panel to become available and I can't be certain that is even going to fix the problem. When I told the repairman I would never again buy a Viking, he said I should have bought a Wolf because he repairs about 10x as many Vikings as he does Wolf ovens. Wish I had known...

I have a 60" professional quality Viking freestanding oven & range. It's never worked correctly - the oven "fails" with one or two uses, and this started within 24 months of original installation. I've spent over $1,500 on repairs (Viking said it wasn't under warranty, though the warranty clearly states THREE YEARS) and it still doesn't work. The Viking authorized repairman told us this week "Viking is not willing to take responsibility for their product and they've suggested you have the oven wiring replaced at your cost....I am so frustrated with Viking's treatment of our customers that I'm considering not working for them any longer." This is what I get for $9,000?

Starting immediately after we had the stove installed, the burners have been difficult to light, often not lighting at all until we turned them off, let the gas dissipate and started again. Sometimes lighting them would take 5 or six cycles of this routine.

We bought our Viking range when we built our house and wanted good range. So we purchased a 36" with a griddle and 4 burners. The problems started 3 months into the lift of the range with the oven igniters failing. The serviceman said "these do wear out" and this is common - not something you really want to hear this early in use. This happened a couple of more times under the warranty period and as soon as the warranty period ended, I have my first $300 service call to replace them. After 2 of those calls ($600), I started replacing myself with Viking parts, and soon switched to non OEM parts from Ebay that actually lasted longer. Spent some time on the Viking service/support line on the root cause and was told that I probably had "dirty power," so I had a electrician check it out and reported all was fine. I have not mentioned that the burners also burned through and needed to be replaced twice in the course of this as well as well as the burner igniter that never stops sparking after the burner is lit.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldn't spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

On my second Viking electric induction oven, with the same problem as the first that it does not reach required temp. When preheating to just 300 degrees, it can take as long as 1 hour. Stay away from Viking!

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

We have been very disappointed from the first days when we purchased our full Viking appliance kitchen. The lettering and markings on the stovetop disappeared in four months and the wall oven light switch was done in 1 year. The refrigerator door hinge broke in a year and a half and now the oven door doesn't close correctly. We are moving on to another brand.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor.

Our kitchen looked beautiful. Viking appliances look great but don't last. Bought a wall oven in 2006 and had it fixed twice and then had to replace it with a Maytag in 2012 because the self-cleaning option burned up so much of the electronics that it was cheaper to buy a new oven. Our microwave, also bought in 2006, has been repaired twice and now we are going to replace it because it needs to be repaired again. Our beverage refrigerator either freezes anything close to the sides or can only keep things above 40 degrees, nothing in between. The thermostat was replaced but it made no difference. We are now using it as a cabinet for extra housewares. Our dishwasher works GREAT since we only use it about five times/year. The oven door on our large 6 burner stove has never been level but it works well enough for my use. My calls to Viking have produced nothing but "oh sorry, you are just out of warranty but here is your closest authorized repair shop". I will NEVER buy another Viking product and will not recommend them to anyone.

We had to replace our former slide-in in a rush because we were expecting holiday cooking soon. We purchased a Viking D3 after glowing reviews by our saleswoman. But the D3 has never worked right including a month after we purchased it. We had to cook the holiday turkey in the microwave, one part of the bird at a time. After contacting Viking, they sent out a certified repairman who had to order a part from Viking to make the oven usable. That took two weeks. From then on, the temps seemed to be accurate (we had to buy a hanging oven thermometer to tell), but the oven took forever to heat up. Even then, we couldn't cook anything then or now other than one item at a time and have it cook in the desired time. There are three racks in the oven... the instructions even show and explain how to cook using the three racks at once. However, the oven temps will not support using all three racks. We are also dissatisfied with the five upper burners. The center burner can only be used if the cooking pot/skillet is smaller than the large burner size indicates IF you are trying to use the other four surrounding burners simultaneously. You either use the four outside burners OR you use the large center one, but not all five at once due to size of the cooking containers. I am so disappointed. I wish I had purchased a low-end quality stove. This one sure isn't it. DO NOT BUY A VIKING APPLIANCE!!!!!

The control panel for our double wall mounted Viking range went out two months ago. Since then we have been trying to get it fixed. After a delay of 7 weeks, the part came. The part was defective and we have heard nothing since. I have twice talked to Albert Lee sales people about the company and the miserable record they have for repair. They said they were aware but will continue to sell Viking. When I asked about warning people I got no reply. The repair people are slow but are at the mercy of the company who bought Viking. Mr Selim Bassoul is the culprit at this company Middleby. They bought Viking and immediately the problems started. They closed the Distribution company in Washington and moved all parts supply to California. They bill themselves as the supplier for the entire Southwest. When I tried to explain to the parts tech about my problems, he curtly told me to be quiet and to move ahead. He didn't seem to care what the customers were going through. It's really too bad as they were a great company. Now they are the worst. Stay away at all costs from them and the people who support them.

Igniters igniters igniters... $4,500.00 paperweight. For the love of anything you hold true. DO NOT BUY VIKING. They will only cost you more than the original cost and then some... Very expensive, forever broken!

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedman's appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

Our Viking sealed 6 burner cook top is about 8 or 9 years old. Five of the 6 burners are fine. One burner (front right of course) ignites, but keeps clicking the starter for all 6; after it ignites. Called Viking and then their "genuine parts" distributor for suggestions and parts. Bought a new sensor (with only comes with ring) for about $90.00 with shipping. Although they wanted me to buy a $50.00 tool to remove/install, I rigged my own special wrench to unscrew and screw in the ring/sensor. In short, the burner does the exact same thing it did before. A lot of time, effort and $90.00 wasted.

Viking Combi oven model vcso210ss - This is an unsafe product. The trays on this small unit have no stops. As a result of this design defect, the trays slide forward and down. Because of this downward motion, anything on or in the tray has the potential to splash or fall onto the door, which pulls down, or onto the hands of the consumer. Fortunately, no injuries to date but will probably use mostly in the microwave mode which requires no tray.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. We've had issues with each of the Viking appliances, but we've had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesn't cook properly unless I leave the door completely open to keep the top coil hot.

Second failing of self cleaning feature on a dual gas/electric Viking Range that I bought specifically so that I could have gas plus electric self cleaning. The range is 11 years old and I've infrequently used the self cleaning, perhaps 7 times at the most. First repair in 2009 cost $700 and now it is broken again. At this rate, self cleaning is costing $100+ per use. When I complained the first time about the outrageous repair cost to Viking, they figuratively shrugged their shoulders. I have another complaint in again. I would not recommend this range in particular and I would be hesitant to buy any Viking appliance without careful review.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature you're cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because it's cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

Worst appliances ever. Oven only heats to 150 degrees (yes, we've had someone in to look at it). Stupid design - no temperature gauge; had to buy one. Timer just begins; no start button. No clock. Microwave - can't use timer when operating. Only QuickStart is for popcorn. Maybe these things are for looks and cooks who only make popcorn? Horrid.

My mother has a Viking Pro since 1989 (25 years). No problems. At all. Nothing. Nothing but even oven temps throughout the cooking temp cycle. Steady, 3 setting flame burners that spread the flame evenly and have never failed. Solid as a rock construction. Don't know what to tell you - other than, you get what you pay for.

Viking has been nothing but great for me. I've had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

We bought a 6 burners, 36" Brigade gas range a year ago. After 6 months one of the door hinges got really loose and the glass on the door started to slide sideways. We called an authorized repair company to come and assess the problem. The decision was to replace the door, hinges, glass so they ordered a new door assembly. After 2 months they brought the door but it was a Viking range door and with a different liner color. They ordered it again and 4 months later they brought the exact same door! I don't know how they identify the parts but it's obvious that the Brigade door does not exist. We have not used the oven for 6 months. It is scandalous to pay so much and not only to get a bad product but bad service too.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERE'S the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

My 3 years old Viking oven start acting up. First the broiler quit working. The igniter try to light up but no flame. Now the oven is temperamental, sometimes it will work, sometimes doesn't want to work. For a three years old oven it should not be doing this. Feeling frustrated. Spend a lot of money for a lousy quality oven. Trying troubleshooting the problem but all result fails. This should be simple to fix. There is not much electronic that goes with this oven. Just switch, gas line, igniter & thermostat...what else is there.

Purchased a complete kitchen full of Viking professional series products in 2008. In 2011 the microwave quit working. In 2011 the stove top igniters are always trying to light a "lit" stove. 2011, dishwasher spray arm fell off (plastic broke). Ongoing is my fridge freezer side by side. Too warm on top but frozen veggies in the crisper. The oven always seems to take a little longer to get to temp then in 2014 would never get to temp. Have called the "Authorized" Viking distributor and have always been transferred around. I have been pushed to an authorized repair company and been fleeced for labor and materials.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I don't think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

Worst oven ever!!! Do not purchase. Had it for 1.5 yr 5 times repairman was here. Oven does not cook even. Top rack it cooked bottom rack food was raw. Viking refuses to take responsibility for their product and will not cover repair costs.

I bought a Viking range and microwave a year ago thinking with the higher pricing, bought higher quality. After one week, the stove top range started falling apart. The numbers on all the dials began rubbing off. Very poor quality. If you just want the range to just look pretty, don't ever plan on actually cooking on it. After one year the microwave has died completely. It's true what others have said. Viking will not come out for repair. They don't care. They sent out a rep., Wuerstlin's Appliance Services, Inc. which failed to successfully repair it. I'm now calling them out for the third time and I've been without a microwave in my upstairs kitchen for four months and counting. My walmart microwave in the basement 5 years later is still kicking strong. I recommend not even going down the aisle which displays a Viking product because it's a total waste of time and money. Ultimately it Will let you down. I would give it 5 negative stars. Please do yourself a favor and stay far away from Viking products.

We have a 2 year old Viking range that unfortunately required service. We called Viking and they gave us 2 companies that they recommended. Oceanic Repair was one of them. Not to sound silly but living by the water made me choose them over the other one. They did such a great job I wanted to let others know. They went through all of our appliances with us, I feel like we got a lesson instead of a service call. I saw a lot of bad press about Viking, I no longer agree with most of it. We now understand the reasons why our range was built as it is and now that we're are using it with our new found understanding, our level of joy has gone through the roof. Remember the internet is full of people who have had issues, most people forget to say the good things as well. I would buy a Viking again and if it needed service I know who to call.

My wife and I have always wanted a professional level range. We considered Viking to be the best, especially for $5,000. Now we're totally disillusioned!! First our dealer tried to fix the problems. When they couldn't, they turned us over to Viking and wouldn't come work on the range any more. Viking through their rep in Milwaukee visited us a couple of times and then stopped responding. The igniters have been replaced at least four times. One or more of them continues to fire for some seconds or minutes when turning on any burner. If the oven doesn't light on the first ignite you'd better be right there to turn off the oven because on the second ignite the oven will blow up! Viking doesn't care. How they keep their reputation after reading all of the customer comments is beyond me. I'd give them zero stars if it were possible. All we can say at this point is----STAY AWAY FROM VIKING!!!!!!

Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.

We got all new kitchen appliances (5 pieces) w/ Viking Professional Series in Feb 14. We started seeing rust on the fridge doors, handles & cooktop knob settings are unreadable. They say it is not cover under the 3-year warranty.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - "Lifetime warranty against rust," it says in my owner's manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that don't rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

If you have invested in a Viking Oven or Range - you know that it is just that - an INVESTMENT. Or at least it is supposed to be. A $7,000 oven should not have any issues, not at 1 year or even at 5 years, frankly, with nothing but normal domestic use. I understand that the warranty is expired - and we didn't expect a completely free solution.

We purchased the Viking a Professional Single Wall Oven June '14. We have not been able to use this oven. It can take up to 1 hour to pre-heat. After the oven had pre-heated and turned OFF the entire panel is so hot you cannot touch it. The oven was replaced once and we are having the same problem with the new oven. We have had 2 different electricians look at this along with Viking service techs. No one seems to have an answer to our problem. Would never have chosen Viking if we had known this. We also called Viking who told us to call the store we purchased the oven from. Viking basically told us there wasn't anything they could do!!

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the range's output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50's and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

I have a six burner double oven range. It is 6 years old and is a piece of junk---the temps are off and at Thanksgiving last year the back of the thing started on fire... Now the igniters won't stop clicking. What a mess. Viking--no help-- no interest in helping but I can get a discount on a new one. Stay away from this company. Their product is garbage.

All I can say is that I wish I had read these other reviews before buying our very disappointing Viking D3 Electric Range!!! It hasn't cooked right since the day we got it. Being on a special medical diet, I need to have all 3 of my meals cooked along with what I need to cook for my family. So, needless to say, my range gets a good work out. Thought I was buying a high end brand to fit my needs. Unfortunately, the oven does not cook to the proper temperature & takes forever to cook anything.

We have a 6 burner Viking professional range that is about 7 years old. In that time we have had over 10 service calls and replaced the igniters for the oven 3 times. Now again the oven does not work and will take over an hour to reach 375 F. I contacted Viking again and am now told that all of the times we replaced the igniters we did so with the wrong part number. They are telling us that we live in a low voltage area and have no data to support this. Long story short, we are now on the hook for another $600.00 repair. We have already spent well over $1000.00 on repairs and Viking will not support their products.

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didn't fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldn't respond to our concerns. We assume the unit was dropped somewhere before it reached us.

Viking Professional Stainless Steel Double Oven FIRE - Chatting with company, I started preheating oven. In about 15 minutes a small explosion and fire broke out in the oven. In a shocked panic I turned off the oven and grabbed the baking soda. If I hadn't been still in the kitchen chatting, this event would of burned down my house. I called my insurance and they said they would not cover the oven because the house did not burn down. Called Viking and they acted matter of fact like this is an everyday occurrence with their customers and told me to call an authorized repairman. Five hundred dollars later and a lot of elbow grease, it works again but the experience was very frightening!

In December of 2010, I had my kitchen remolded and bought an 8 burner, double oven Viking Pro range. When I owned a restaurant in the mid 80's we had a Viking range and I loved it. It cooked evenly and baked, roasted, broiled - fantastic. So Viking was naturally my choice. I paid around $12,000 for the range and $4,000 for the vent hood. The first year after it was installed, I did not use it much. My Mother became ill and I went to take care of her. When I started using it last year, it worked fine for a few months. Then in October of 2013, the oven started to cool down after an hour or so of cooking. Thank goodness I purchased a warranty for five years.

I bought a Viking gas range less than six years ago. Initially, in less than a month, the oven burner and igniter were replace under warranty. Subsequently, the thermostat, electronics and everything else oven function related was replaced and last week the oven hinges were replaced. With all of my issues, I have spent more than a $1,400. I was told by Charlie, a former repair man for Viking's local distributor, that other than the hinges, "everything in the oven had been replaced". I contacted Viking and was offered no assistance.

Thought I was purchasing a high end appliance gas 6 burner with the remote downdraft to go in my new kitchen. Used the downdraft 8 times in 2 years. This year went to use it and the downdraft wouldn't raise. Locked up. Warranty at this point 6 months remaining. Called one of the service repair companies highly recommended by the viking site. This company diagnosed the problem as the motor and track as defective! New part ordered under warranty however, the technician doing the install was brutal with the equipment manually pulling the downdraft up and bent the entire cap top. Now the whole housing is very unstable in rocking back and forth inside the housing and wobbles when wiping down the top bar. The initial company that DID the install DID a superb installment with everything tight and functioning smoothly. Now I have a downdraft that raises but is so loose and unstable it will surely go off track again...hence when the warranty of 6 months is over.....then 90$ trip charge plus a very expensive motor that is not worth investing in!!

Purchased in 1976. Arrived with defective igniters that the company would not address; but fortunately a service person was kind enough to change out for free. He cared more about their reputation than Viking. This is WAY overpriced and rated for what it is. The oven temperature has always been off and there seems no way to calibrate it. It is a pain to clean and maintain. I would never buy one of these again.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

In 2009 I purchased two separate 36" 6 burner ranges, the under counter dishwasher, 3 Viking gas ovens and a microwave. All Viking. I strongly recommend staying far away from any and all Viking appliances. I have been dissatisfied with every single one of these appliances! When I attempted to contact Viking, their customer service was beyond inept. They referred me to a repair facility who came out and said they would order parts and schedule a return visit. They never ever returned my phone calls and when I reported this to the Viking manufacturer, they said they could do nothing.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still can't bake cookies that don't turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Viking's authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.

We are having the exact same problem with the computer board! Having to replace computer/circuit board for the second time! Range isn't even 4 years old yet!

I was using my ten yr old cooktop. I turned on another pan to warm. Immediately, there was a large, very loud explosion sending flames, dark smoke, glass (the cooktop was black glass) and pans all around, about a 30' area! The iron burners and knobs were blown off. Glass pieces all over the floor, cabinets and countertop. Have there been other report of this happening? It was very scary.

I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. It's been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he "thought" that was the problem, after disassembling the entire panel. Now he says the "correct" part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock.

I have a VDSC3676BBS. 4 of six burners work but you need them light them from a lighter because the initiation system is a design defect. This should be a safety recall and Viking should fix it for good and for no charge to the customer. We paid very high prices for very bad service. They take your money the act put out when you want it to work, nothing is cover by Viking. Never, never again will I buy anything that they make.

I bought "stove of my dreams" in 1997 after waiting decades to be able to afford it. It is a Viking 6 burner/with griddle (which I wish I hadn't gotten), double gas ovens. Since day one the ovens smell like gas while on. I have to run my ventilator while the oven is on to keep the odor under control. I have had several repair men, always changing the igniters. The part is $16.00 on Amazon by the way. I pay a lot more than that! Anyway it has never fixed the problem. It makes me think twice about using the oven as I have to listen to the noise of the vent for hours if I choose to bake or roast anything. I am truly disappointed with this range and after reading all of the other reviews realize that I'm not alone. I would never recommend any Viking product. I wish I had never gotten with this stove. My first choice was Wolfe, and I was talked out of it and into Viking!

Poorly constructed. Gas ignition/temperature control does not work and has never worked. I purchased my range in 1997. Since then I have replaced the bi-metal gas valve 5 times and the two bake igniters 4 times and broiler igniter once. At present the right burner does not go on unless the gas valve is tapped manually with hammer or butt end of screw driver - so looks like the igniter or gas valve or both are no good again. Also, the oven door never closed evenly, leaking heat. It leaks enough heat to have burnt the exterior finish off the door. One of the oven door hinges has been broken for ever. The oven temperature is always inconsistent. The control knobs, since new have been loose with a lot of play in them. The oven floor is deformed/cracked from the heat of the burners. The wall panels are loose and sloppy and impact the sliding in and out of the racks. Viking does not offer, never has offered support, but rather will refer you to a service tech that does not understand how to get the gas range to operate properly. Don't buy it.

I purchased the D3 range in July 2013 and the gas was leaking which the installer said was not so. JCP&L had to come out at night to shut off the gas. Viking replaced the range the third day and the replacement range oven does not work... The company refuses to refund my money and take the stove. I had to cancel my Thanksgiving party and now Christmas is here and still no working stove.

We bought a new house 3 years ago. The house came with 'all brand new Viking appliances', wonderful we thought... until we actually wanted to use them. We have a microwave, fridge/freezer, 6 burner range oven and dishwasher. Fridge/freezer and microwave have worked fine, so no complaints there.

I cannot seem to get my range repaired and no one at Viking seems to care. Six weeks out and no action taken. When I use the oven, the face plate holding the knobs heats up so bad you cannot touch them. Viking repair said they may install a blower behind the plate to expel the heat but after six weeks, I am about to give up. Seems to be a major design flaw to me. I sure learned a lesson about Viking. Beware.

We purchased a home which has a Viking Dual Fuel Self-Clean range. The previous owner rarely cooked, so the range should have been "like new." My wife's hobby is cooking. The oven temp. was never correct. The self cleaning worked only once. The second time we tried to use it the heat never came on and the door locked. Now the door lock continues to lock and unlock making it impossible to use the oven (this continues to cycle even though everything on the range is off???). Thanks for the heads up in your long list of complaints. We will save enough on service calls to buy a quality product. This expensive, useless, paperweight is going to the curb.

I'd love to jump on this band wagon right about now. I'm most specifically upset about the oven ignitors needing replacement, as they say, every 3-5 years. I can read about it anywhere now, but I wasn't told anything about ignitors needing replacement when I bought it. Our repair bill was about $500 to change out the bad parts. I feel lucky, I think ours have been done only twice and then now, so 3 times in 10 years. Our oven hasn't been in working order for about 4 months while in my very limited spare time, I tried to figure out what ignitors will work, and be as good as the genuine Viking ignitors.

I bought a fridge and dishwasher back in 2011. The fridge was fine, however, the dishwasher was just dreadful. After going through several channels, a Viking rep told me to pull it out and sell it. Eventually, the store where I bought it ended up replacing it. I then opted for a Miele dishwasher. In June 2013, I decided to try again with Viking. I ordered a range top, range hood with fan, and warming drawer. The range top had to be replaced as it arrived very badly scratched and dented. It was yet another ordeal to get it replaced. The warming drawer is sitting all apart on my living room floor. I've never had the chance to use it because the cabinet rubs against the drawer and screeches metal to metal when trying to use it.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.

Purchased a new Viking Professional gas oven. Cooktop worked but oven never obtained proper heat and pilot would attempt to re-light continually until smell of natural gas forced us turn off. Called for service and technician arrived with new part - told us that the starter in the oven pilot was defective and the company knew all about it but did not issue recall, as some worked and some didn't. I was outraged that Viking would allow a potential problem with gas leaking to persist without issuing recall when they knew all about the problem. IRRESPONSIBLE.

My Viking bar size refrigerator stopped working after about five years and cost $875 to repair. I complained on the website and received one email requesting data on the problem. Since then they have not communicated back in spite of a half dozen emails in the last four weeks from me to their representative Shana **. I plan to say bad things about Viking at every opportunity and since I speak in public regularly I will have lots of opportunity. This company obviously has shortage of good leadership.

There was something wrong with the cooktop that will not let four of the burners lit. Complained Viking Corporation to help. They first promised to take care of the repairs. They sent a technician and then never came forward to keep their promise. If I call them, they hung up on me.

Our 36" wide "Professional" 36" model Viking Range wouldn't hold the correct temperature and required six (yes 6) visits by the repairman to correct the problem. One might suspect that the repairman didn't know what they were doing, but it's actually quite the contrary. They started the process by trying to eliminate the most commonly occurring problem(s) first, then moved on to the more complex issues. Bottom line, during the course of the multiple visits, the repairman said that it takes them an average of 4 to 6 visits to get Viking products working properly!!! (If I produced such an inferior product at my company I'd have been out of business by now.) One big problem that still needs to be addressed is the obnoxiously noisy fan that Viking provided, to keep the oven cool enough to not melt the mother (control) board. Nothing like a roaring oven fan in the background when you're trying to have a quiet dinner conversation, eh? Personally, I'd never buy OR recommend Viking to anyone, as the quality of their product is way beyond mediocre.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

I bought something on their website. They charged over $300 to my credit card and never shipped. Call and email, no answer at all. Call to sales service, they said can not access to computer. And give me another number. Then I called. No answer at all. Their website has no information about shipment or update any information. Nothing to show up shipping information and how long of shipping and delivery. I'm waiting for a few days, then claim to my credit card company. Keep away from this company if you don't want throw your money in trash!

We had Viking Outdoor Appliances fail due to several defects. We were told that the warranty was voided when we used the "outdoor" appliances outdoors. I want to know if this has happened to others.

The range was purchased in 2005 for a limited-use home, with minute amounts of cooking. The igniters failed in 2011 and they failed again in 2013. We were told that we could expect the igniters to last only 2 years. Each replacement of igniters cost us over $500.00. In addition, we had to replace the hinges on the oven door for another $400. Viking builds a disgraceful product and I would never buy another one, nor would I recommend it to anyone but an enemy! To top it off, their customer service is more like customer torture. STAY AWAY FROM VIKING PRODUCTS!! They don't work and the company does not stand behind its products!!

I have a stove for 4 months and they refuse to give me a new one after their own service provider said it could blow up! Not worth the $4k I paid. Horrible service. I cannot use stove as it could blow up.

I was preparing bacon in the oven. As I have before, I used a jelly roll pan fitted with a cookie rack so the bacon fat drops into the pan. After the required Viking wait period, the broiler came on. The tray went in the second rack down. I smelled the bacon cooking and checked it; it was doing fine. I then turned to get a plate and I smelled gas and turned to see flames coming out of the oven door and the back vent up the wall. I turned off the oven but that did not stop the fire. We did not open the door. The flames were coming out the vent and up the tile wall. My husband got the fire extinguisher and doused the oven and top. I believe we were close to having a house fire. The wall was hot and thank goodness, we own a fire extinguisher.

Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I can't believe they are still in business. Their service department is a waste.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, "You have to punch in this side while pulling down and shake it around a lot."

I wish I have read all this reviews. Viking ranges are really bad quality and the customer service is even worse. I will never buy Viking again, and I strongly recommend that if you are thinking of getting Viking to reconsider... They will need a service call every 2 years.

Viking 6-burner Gas Range - Viking authorized repairman has been out twice for my 6-year-old Viking, each time to replace all ignitors and the seal around the door glass. This is extremely expensive and unbelievable that a commercial range cannot take a daily 20-minute usage of the broiler without wearing out in 3 years time. The excuse I was given was that most people don't broil and their stoves last much longer; and that they mostly go out to dinner. What kind of bologna is this? I wouldn't mind repairing it every 3 years because it really does cook food very well when it is working, but the last time I had it repaired, which was a week ago, it cost me about $800 and I expect it will be even higher in the next 3 years! Isn't there a way for all of us to do a class action lawsuit against Viking? Please let me know if this is in the works because there are so many of us with the same story.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. I'm researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. We've placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. We've already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.

Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually won't let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really aren't supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as it's never going to go up at all! I'd like to return this sucker, and I do accuse this company of fraud!

In 2006 I purchased a 36" 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse.

On 1/6/2005, I purchased a Viking 36 inch free standing range model VDSC3656BSS dual fuel, 6 gas burners open face, and a single electric convection oven costing approximately $7,000. This oven had no frills, no electronic digital displays, just a good basic heavy duty range. This was a major investment in a kitchen appliance for our 7th new home. My husband was very resistant to making that type of investment, but I stated it’s a “Viking” and very dependable. The 6 gas burners were great (and still function) and the electric oven (although was running cooler than other cheaper oven and had to increase the temperature settings by 25 degrees to achieve correct temperature) functioned. That was up until 3/8/13 when the electric oven failed; the heating elements will not get hot.

I am very disappointed with my Viking gas range (2 years old). Although it is quite beautiful, it does not function well. It smells of gas anytime the oven is on at 350 degrees or less. No one will repair it. I have had the gas company out to check on it. They said that the odor is very unfortunate, but it is not leaking enough to be unsafe. I used to enjoy the aroma of bread baking. I hate my beautiful, expensive range. I do not recommend purchasing a Viking product.

Viking Dual Fuel VDSC3074BSS - We purchased 2 of these ranges and installed them side by side. My wife likes to cook (or used to until I bought these pieces of junk). They’re now 7 years old and absolutely worthless. From day 1 both ovens couldn't hold a temperature. Set for 350, they would rise to 450. Viking’s solution was for us to install a $5.00 in oven thermometer so we could better control the actual temperature. We have had numerous repair calls, changed knobs, changed thermostats... no change... still junk! Wife can't use the self-cleaning because it either locks the door and has to be reopened with a service call or it runs for 5 hours and does absolutely nothing.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I don't know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They don't know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Don't ever buy Viking products. You will be sorry.

We bought a Viking 30" gas range with sealed burners 7 years ago. The oven stopped coming up to temperature after 3 1/2 years. The Viking people said it was probably the ignitors and that they normally only last 3 or 4 years. They recommended a repair company, and the range was repaired for $600. The repairman asked if we did much cooking and was surprised when we said yes. He said, "Most people who buy this stove don't do much cooking." This is outrageous! Why did we spend $3516 on a stove only to have it break down? We could buy a new stove or range for not much more than $600! And it would probably last as long as the Viking.

I had my brand new Viking stove delivered on Nov. 28, 2012. I used the oven twice and, right before the holidays, around December 21st or so, my oven stopped working. Due to the holiday rush, I could only get the repairman from the store on December 26. He came, checked the stove and concluded that the spark unit needs to be replaced. Imagine that! Three weeks after the purchase, an essential part of the stove needs replacement. Today is January 7th, the store ordered the piece but Viking Company does not have it. It is on back order. The Gerhard Appliance store people have been reasonable but the Viking company has provided me with a useless appliance: a stove without a functioning oven and no part to replace the broken one. I am really angry and would never buy a Viking product again. I would like to return the stove and get my money back.

Viking should be sued. It's beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then you're out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances.

I have bought Viking appliances for my past two kitchen renovations and I have to say I am disappointed in the quality of my latest Viking range; especially when I compare it to same Viking range we had before. The latest range makes a loud bang sound whenever we turn the oven on and it is heating up. It sounds almost like a small explosion and when it first happened, my wife and I thought something seriously happened with the oven and that it was faulty. We had a Viking technician come out to look at it and he informed us that it is becoming increasingly common with Viking ranges and that there is nothing much we can do about it.

We purchased a 36" Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

We purchased a Viking 36" electric oven/gas cooktop at great expense 28 months ago. Since that time, we have two major problems with the failure of the main circuit board. Replacement costs approx. $450-$500 each time. We have been very disappointed with the product and also disappointed with the customer care of the company. I would not recommend the purchase of any Viking product and I'm certainly going to tell anyone else considering buying a so-called premium product. I'm quite surprised that the company is still in business.

Our 30" four burner Professional Viking range is a handsome appliance, but I bought it for cooking and not for looking. It's been a huge disappointment given its cost. The burner ignitors were immediately erratic, continuing to spark after ignition or refusing to spark. Then the oven ignitors failed, something that has to work in order to use the oven. We got them replaced at a ridiculous expense. The Viking-certified repairman was quite forthcoming with details of the Viking scam as he laughed all the way to the bank. Now the burner ignitors do not work, but we simply use a butane lighter. No problem. However, now the broiler ignitor is failing and I have to reach in with the lighter to light it with a nice whump. I'm worried about my eyebrows. Don't buy Viking products. Poor quality companies like Viking deserve a quick death.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.

We purchased this range in December '11 and took delivery in January '12. It has been nothing but headaches. The oven would not keep temp. I discovered assembly error and it's not repairable. Control knobs reach 330deg. The range was replaced. New range oven needs fix because it's not keeping temp. Knobs again reaching 330deg. The new range was delivered without the fan retrofit to cool knobs. This was a known problem! Oven again was not maintaining temp. Repair guy has just left and he's starting to feel like one of the family. Home office (Mississippi) does not return phone calls. We do not trust this range!

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while "parts" were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rat's **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time.

I have the top-of-the-line built-in outdoor lighting barbecue grill complete with rotisserie into adjacent gas burners. My flavor grids rusted quickly. I sought warranty relief and contacted customer support at Viking. I made initial contact with Jennifer **. She referred me to their distributor (Gateway Appliance). I sent pictures of the rusted out parts. They referred me to Jennifer again to discuss the warranty. After 20 initiated phone calls over three weeks leaving voice messages each time, she failed to respond to any of them.

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the company's lack of responsibility.

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30" stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm.

For the love of God, do not spend your hard earned money on Viking appliances. I purchased an entire kitchen appliance set from an authorized dealer in 2009, spending about $20k. Within the first year of purchase, my top-of-the-line built-in fridge stopped working and it took them more than a week to repair and thank God it was under warranty. A couple of weeks ago, my dishwasher, which I have used maybe 20 times, stopped functioning. I called Viking and discovered that it only came with a 1-year warranty and that I was responsible for the labor portion. **, I spent almost 2 grand and you need to tell me that it only comes with a 2-year warranty. The following represents my email conversations with the Viking rep who basically doesn't give a ** about a customer who just 3 years ago gave them so much business:

I purchased an entire kitchen of Viking appliances minus the fridge. The appliances were installed approximately 3 months ago, but have never been used because we are just moving back into the house. So far, we have had a repairman out for the stove, the microwave and most recently was told that the wine cooler has to have the control panel replaced. Are you kidding me? I haven’t had the first glass of chilled wine. I called corporate and was told that sometimes it happens. Not much concern was shown. They made sure that I knew that the cooler has a 2-year warranty. There are 3 reasons that I bought Viking products: first, they are beautiful; second, they are made in America; and third, I thought they were a good company with a very good product. I was wrong on everything except the beautiful part. Who protects us from these predators?

I have a kitchen full of Viking. Oh, where do I begin?! First the microwave, which is built in to my cabinets, somehow gets a big hole burned in the back and sparks fly whenever it is turned on. Next, the dishwasher goes. It cost $700 to repair the panel or whatever. I bought a new LG for the cost of repair. I still have not dealt with the microwave because I fear of having a carpenter redo my freaking kitchen. Next to go is the fridge. It just stopped working ... stops. **. I know it will be a fortune since just replacing a broken shelf cost me $250, so I cut my losses and bought a new fridge. And the burner in the stove clicks like it will give out any freaking minute. Oh, by the way, we've lived in a brand new house for two years. Wow Viking, wow! I'm on board for class action.

I bought a Viking Induction Range and dishwasher in June 2010 and the left side burners do not work now, May 2012. On August 12, the new parts needed to be replaced again. This piece of junk is putting Viking products mildly. I threw out the $3,000.00 dishwasher after the fire (in the dishwasher) and bought Miele. I’m thinking of doing the same for this one.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and can't even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: it's basically, "Go to hell, we don't care if it doesn't make us money." There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

Viking stove should be recalled. Since the first use, we have been having the same problems all of the other people have been having with the stove. It should be recalled because it is a danger to use. Our oven gets so hot that it has melted the stove wires and control box. It has warped our oven door so it doesn't shut all the way, and the heat reflector (not sure if this is correct name) in the bottom of the oven is cracked and buckled. The oven gets so hot that if you touch the outside of it, you will get burned. The oven also fills up with gas and makes a popping sound or just blows the door right open! It scares me with my children if the oven is on. They can get burnt or hurt with the door blowing open. Also, because of the intense heat and the wires melting, the left side of the stove doesn't work.

After reading these complaints, I feel really foolish being included in this massive collection of consumers who have purchased these products that perform so poorly. No one should ever have to make this error again. Stove, dishwasher, and range aggravate me on a daily basis. My only hope is a class action lawsuit for deceitful business practice that will redeem this unfairness.

The door hinges don’t work on a 5000 stove. Are you kidding me?! It needs oven hinges; it falls and hits the floor. The glass seal is falling out. Overall, it’s a real piece of **!

Viking products are horrible. The ice maker has stopped working. The door to the fridge had to be cut to fit a new arm after 10 repair people couldn't get it fixed. Viking was no help and called last year to try to sell me a new one. The enamel has come off the stove, so now I can't tell which element I am cooking on. The downdraft has quit working! These are thousands of dollars and none of them work! If someone files a lawsuit, please include us. I have wasted my money. I'm building a new house and I will not have a Viking product in it!

Shortly after purchasing my Viking stove, the enamel started peeling off in a number of places. It was awful working with the company. I now have a stove I paid thousands of dollars for that is junk. I also have had igniting problems and temperature discrepancy.

Replacing the relay switch for the 4th time in a year. This is crap. In one year, I have replaced the relays 4 times in one year plus the hinges. I have only owned this house for one year. Apparently, the original owner replaced the relay once as well. So 5 relay replacements in 2 years. Lemon, lemon. Do not buy a Viking. I would love to know if there is a class action lawsuit that I could be a part of. Looks to me like there are plenty of the same exact problems with Model VDSC3676BSS. Attorney?

It is over 4 months, 18 days since my first experience with Viking where they did not repair my less than 2-year-old unit. I contacted Viking, who gave me the name of appliance experts in Canton, TX, who came out 6 times and ordered and replaced 3 parts and it kept blowing up. I sent in a ticket for non-repairable and Milestone said they never received it. I then got told to call the extended warranty company and again, no fix, no answers, just we have to come out and see it. But here it is, "We have no service in your area. Can you call someone and we will pay for it?" Viking customer relations called and emailed 7 times and the same response - it has nothing to do with us.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still haven't found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldn't work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem.

How can it be? We thought "made in America", we would get great quality. What a disappointment. The kitchen was remodeled 5 years ago. This past month, we had problems with both Viking products, the Viking range VGIC3676BS and the refrigerator. We are now out of Viking warranty. The NSI "insurance" for these products is a nightmare to deal with - a waste of money. They give you the runaround. The Viking range oven just stopped working, we think it is the igniter. It does not matter that when you call Mississippi, they speak to you with their Southern charm, you still have an expensive appliance that simply does not work!

On June 7, 2007 we purchased a 53" barbecue grill Model #VGBQ5323RTNSS along with 3 sets of Viking Doors for our barbecue island. Total Viking cost was $5,513.37. The cooking grates and warming rack are rusted, 2 of the 4 burners are cracked in half. The burners never ignited from the push button. We have to use a lighter or matches. The stem from the rotisserie is also rusting. The side burner cover is discolored and the top screws of the island doors are rusting. This is supposed to be stainless steel! I've called Viking numerous times, left messages and sent several letters and not even one response! What kind of business are they running? I suggest we start a class action lawsuit asap.

There appears to be a design flaw with the oven Ignitor to the burner assembly of the 30" Viking oven stove. I have had now 4 service calls in 7 months. I purchased from ABT with poor response.

The Viking cook top range looks great but it sure has issues when it comes to working. Our model vgrt360-4gss has had the regular and frequent issues with all the ignitors but now after 10 years, one of the valves froze up. Now I don't mind replacing the valve but for some reason they do not have it available - it will never be available again! To make matters worse, they cannot tell us if it is repairable or if a substitute part exists. The folk at Viking are pleasant but it all comes down to - they don't care!

I've spent almost $1500 repairing a $2300 Viking oven, and it's broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. I've tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks' downtime. Nothing was ever covered by warranty and there's zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range.

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

I spent $20,000 on Viking appliances. In two and a half years, I have had 9 service calls for various repairs. Many of the repairs took place before the appliances were even used. My microwave is now not working. Viking customer service quotes me the warranty and tells me basically too bad. I have never received a call from anyone at Viking offering me an apology. I have sent many letters and tweets. I am beyond fed up with Viking.

A four week old $1000.00 dishwasher that failed, leaving a client with a mountain of dirty dishes in a household of six people. Customer service Bonnie actually had the nerve to mock my calling this situation an emergency. Two weeks for parts on a brand new dishwasher, my clients have four kids - one toddler and a seven month old with a genetic disorder and the parents are out of their minds with doctor's visits. The last thing they needed was to wait two weeks for repair. This company will not stand behind their shamelessly badged garbage and will give you the old runaround, transferring you to one rep after another until you hang up in utter frustration. Warning: Do not waste your time on this overpriced brand. Viking is just a fancy word for drek. Caveat emptor!

We have had the thing since 1999 and it has never lived up to what it was cracked up to be. It does no good to call Viking. When they first answer the phone, you will think you are on a straight track to be taken care of, but once you get to the source, all you will get is the runaround. The oven has had trouble a number of times, it is always the igniters that are bad. As for the broiler, we just learned to live without one, it will not last long when they change the igniter for some reason.