Vector Security Reviews

The rep was very polite and helpful. Overall, I am very satisfied with Vector. I just had a break in last weekend and the alarm scared them off! Very happy.

Joe, the technician, came out to change out the battery on my system. He was on time and very helpful. I would, however, suggest one change to the overall service... The last three times I have required service, the various departments of Vector have not alerted one another. As a result, I have been "alerted" to the need for service when "service" has already been scheduled for at least a couple of days. Frankly, it is irritating to receive the phone calls telling me I have a problem that is merely waiting to be addressed. Thank you for your consideration and response to this concern.

I have been with Vector for about 5 years and I've always had a pleasant experience with your dispatchers and your technicians. It was a pleasure working with Sean **. He showed up before the time I was told and I really appreciated that. He explained to me about upgrading my system and eased my worries about a heat detector that was hanging in my garage that's not connected to your system. He talked to me about purchasing a heat but I'm not ready as of yet. I really appreciate your prompt response to this. I feel safe and secure! Looking to continue my service.

Vector... Let me tell you. You have a great employee in SEAN **! He is so knowledgeable about Vector Security. From products to installs. He well rounded in all areas of the business. He was so patient with me. I can be a little of a pain??? Nonetheless he answered all my questions, he made my install very easy. Sean ** is very professional. I didn't have to do anything in my new transfer order. He took care of me, advise me my next steps and a representative call me the same day. I love this company that the employees. Thank you for years of awesome service. Can't wait until new house install.

I called in and spoke with Nicole(?). She was very helpful and courteous.

Clyde ** was very prompt, and courteous. He came in, identified the problem and got the job accomplished immediately. Excellent service, two thumbs up!!!

When my system was updated in Virginia I was not fully aware that it would commit me to another term contract. I thought the update was for your convenience. As A result I was told I had to pay a early termination fee when I moved out of state. In order to avoid the fee I agree for a system in my new home. But, that appointment was a no show. For that reason I do not want another Vector system. Please do not ask me to reconsider. I was not dealt with honestly.

Please give Crystal a great big attagirl. She has just helped me out for a second time in getting my smoke/fire detector back online.

Called in May for replacement battery. Never got a return call. Cancelled service in June. Just got a bill for $375 for "remaining contract period". Contract was for 36 months in 2009 and expired in 2012. Was told service would be month to month after 2012. Never signed another contract. Installer messed up house phone lines so that they never worked after alarm installed. Messed up cable service and had to be re-wired by cable company. Call center people rude. Do not do business with this company unless you like getting screwed and abused.

Great customer service! Very knowledgeable and prompt!

Clyde ** did a great job. Fixed the problem and tested it to make sure everything worked. Thank you.

After 7 service visits during the past 9 months to complete the "upgrade" of our system, we are very hopeful that it will now work properly. After the initial installation it was reported that we had a defective sensor, needed a repeater and had low signal strength for cell connection. Subsequently the sensor was replaced and the repeater was added. After several network failures the technician recommended that due to weak signal strength, we add a different antenna. After 2 1/2 months, the antenna was available and the installation scheduled. However, due to issues with the job before ours, the visit had to be rescheduled. Upon arriving to install the antenna, it was determined that the panel had to be moved to allow access. Signal strength was improved to 2 bars.

Jake and all techs are always helpful and knowledgeable. The issues and repairs are always resolved and described to me directly.

I had a wireless system installed at my home a couple of months ago. For some reason, my kitchen door sensor started acting up, and it was on my “list” of calls to make. As I was driving home from receiving another text prompt that my door was offline, one of your reps, Liz, called me & stated that she noticed several of these errors and recommended that a technician look at it. This was the last day of my vacation at 4pm, and I told her I couldn’t take any more time off anytime soon. She sent someone over IMMEDIATELY!! The technician was at my home within 15 minutes and resolved the problem. WOW!! I am very impressed with Vector’s service! Everyone from my salesperson, to the technicians, to your customer service reps have been extremely friendly and helpful. You have a great team working with you!!!

My experience with Vector Security's staff was very pleasant today. I initially called a national toll free number but with ease was transferred to the Columbia, SC Branch. Transfers were smooth and without any conflict or wait time. Staff was courteous, friendly and professional. I recommend Vector Security to family and friends.

I have been extremely pleased with the techs, Sean and Dale. They both go out of their way to make sure everything is to my satisfaction. They are very patient, respectful, and are the reason I would recommend Vector.

Sean ** arrived on time and was very professional and courteous. He completed the job promptly, and he made some helpful suggestions.

The manager, Stone, is wonderful! I had a system installed very quickly after initial contact and I feel much more secure. A kind personality, knowledge and great customer service goes a long way with me! The technician that installed the system was very kind and knowledgeable too!

I am really excited about all the features of our new security system and because Darren explained everything so thoroughly I feel confident enough to use it. Very courteous and professional.

Clyde ** provided very good service. He does very work.

Add Keypad. Tested System. A very professional installation. Sean ** worked diligently to fish the new wiring through the attic and into the wall. System functional from both key pads.

Security System Initial Visit - The representative Mary was absolutely informative and a delight to work with. I would recommend her to many of your customers.

Mary came to our home and filled it with positive and happy light. She was patient and kind. Answered all our questioned thoroughly. She instilled confidence in her care for us and our ability to trust Vector. Thank you for visiting our home and helping us feel safer!

Always have confidence in great service when Clyde is our serviceman. Thank you for sending him.

I am very satisfied with Vector Security. My front door wasn't working. Sean came out and hung magnet on frame. Looking to add a camera soon. Very pleased!

Was here on time and did an excellent job replacing the battery.

Darren ** did a great job of setting up and explaining the system.

Reattach Windows and fix ac failure. Repaired by Clyde. Timely, efficient, pleasant.

We wanted to express our appreciation for the service provided by your technician, Delesky **, on 1 July 2016. Mr. ** was very knowledgeable, professional, and a pleasure to deal with.

Excellent experience with this service call.

The new install was completed in just over a day. All areas were cleaned up during and again post install. I was disappointed the old wiring was not removed and just left above the ceiling tiles. We had an issue with our other sites connecting to the new external cameras. David ** was onsite the next day. He had to call the vendor to get the system to work. It ended up being a password issue that had been loaded by the vendor on the cameras for a different company. Another issue was the refresh rate on the outside cameras. It was too high to go through the network and be seen from our other locations. David fixed this also and now everything is working as designed.

Awesome customer service and very helpful.

We Just had a complete new system installed at our new building as well as an upgrade to our existing building. I must say the staff and contractors for Vector Security are AWESOME!! So thorough and professional!! My best interest is theirs for sure!! I recommend Vector Security for both home and business!!

I received excellent service from Rita. She was patient and I am so appreciative of her leading me in this difficult time. You see, I am selling my home, and I did not want the service on in any way. Rita should receive an award or an EOM at least. Thank you!

I had a pleasant experience with Mary. The sales visit lasted almost two hours. We probably could've covered everything within an hour. It was nice to know all of the other features/services that are offered, but I knew that I just wanted the basic security system. Also, since my sales visit was after business hours on a Wednesday, I was told that I would receive confirmation the next day of my installation date. Thursday came and went without me receiving confirmation. I had to reach out on Friday morning to confirm my installation date.

I have no complaints and would like to thank you for helping secure our home.

Valerie made things easy. All I had to do was change credit card # for auto bill since my bank now went to chip cards. She made sure to verify the card info so that my next charge will go through seamlessly.

I am very pleased with my service at Vector. The home monitoring system works well and happy with the customer service. Even calling Vector with questions. The technician Andrew ** was the best!! Very knowledgeable and went over my system thoroughly with me. His interaction with me was wonderful. Very pleasant, polite young man.

Sales rep arrived on time. He was professional, knowledgeable & courtesy.

This was a very efficient, straightforward process. It was easy to navigate through the phone tree to get to a representative.

Excellent customer service and follow through.

Very professional, took time to determine our needs and did not try to upsell.

Mike was fantastic! He was patient with my many questions and very thorough with explaining the system and the options available to us. He is friendly and assured me that no question was irrelevant. I would absolutely recommend Mike and your company to friends.

Spoke with Cassie. She addressed all of my questions and was very helpful. She is a keeper. I am very satisfied with the service that I receive and the returned call from Cassie. I would not have any other service than yours.

Rita (**?) was excellent in her instructions and patience. She has outstanding interpersonal skills. Rita is courteous and professional, a model of customer service that I wish were emulated by other companies with whom I have dealt on the telephone when I needed customer service assistance.

Reasonable resolution. In the years I had the service they were always professional and reliable.

I'm really pleased with the service. I wish I didn't need to pay for a sensor that was taken away by Window World but other than that I'm pleased with the service that was provided by your technician Sean.

Good service by Darren.

It's always a pleasure working with Sean. We had problems with our smoke detector which was outside of our bathroom. Sean moved it for us and also found a wrong number on our contact list. We appreciate the attention he showed us.

The representative was very courteous and helpful with the transaction.

Douglas ** was very professional and knowledgeable. He pointed out that the windows I currently have have safety latches and did not try and pressure me into purchasing a system that was out of my budget and comfort level. I felt very taken care of and am glad that I chose Vector Security to protect my home for me and my family.

Greg was an amazing help, sensitive, understanding and truly interested in the wellbeing of my family. Knowledgeable and professional. He was in tune to the specific needs for my home, listened and communicated excellently to my concerns and was friendly. He represents your company very well, has a knack for putting customers at ease. I intend upon passing along your company's info as often as possible!

Sean ** has been to my home on several occasions for service calls. He has been most professional, kind, knowledgeable, and a complete gentleman.

Spoke to a very nice lady, sorry but I don't remember her name, who helped me change my email and password.

Darren provided excellent service.

First spoke with Kathy to get account number. Requested help to reset date and time. Tiffany returned the call, but I had found the Owners Manual online and accomplished it myself. She offered to send me a hard copy of said owners manual. That will be wonderful. Wish I had been told it was available at install. Customer service A+.

The sales rep Micky ** was very helpful and answered all my questions. The installer Gary ** was professional and on time. When he was done, there was no mess or dust. He was very clean during the install. He showed how to use the panel, set up codes and explained the web interface. I cannot say enough good things about these 2 gentlemen. I hope they'll be at our next location opening. Thank you Micky and Gary!

Micky and Gary did an amazing job securing our location at Northlake Mall! We have over 30 locations and they were the absolute best! Thank you Vector for having such great employees!

The service is excellent! No complaints! Sean answered all questions. I am very satisfied!

Was quick and to the point. Just what I wanted. Darren ** hit all the right point in the right manner.

We still were alerted to the smoke and heat issue. The key pad kept telling us there was a heat and smoke problem in one of the garages. We checked and there was nothing. When I tried putting my code back in keypad it went back to normal but only for a few minutes. The keypad was beeping every so often and finally stopped but we were still alerted to the smoke and heat issue.

Shannon did a great job helping me select my service. The install team took care of everything I needed. Both were very informative and helped me figure out what I really needed. I would highly recommend Vector to anyone.

I was a new Vector customer approximately 3 years ago and experienced very good customer service but in the last 6 months I have not been satisfied with Vector's monitoring, which has been unreliable, inconsistent and unacceptable. When customers pay for monitoring services they should be able to expect consistent and dependable monitoring. I called customer service to explain that my alarm had been triggered numerous times and we were never called at home or on our alternate numbers. I called and asked what Vector could do for me as I had no battery backup. The answer I received was "don't worry about it." The waiting times when calling the main customer service center often exceed 20 minutes.

Thanks for sending a handsome sales person. He was very informative and entertaining.

Service technician was knowledgeable, professional, and efficient. Very nice young man. He arrived on time and worked the entire time he was here. Vector Security is a wonderful alarm company. We are very satisfied.

Install - great work! Darren did a great job!

Fix monitor - Very curious and explained what he was doing.

From the sale - John - to the installation - Kenny - to the monitoring, everything has been politely and professionally handled.

We have been using Vector Security for about 10 years. Been very pleased with service. Did an upgrade to a new 2 gig wireless system. The technician did a great job in making suggestions and installation of the new system. He also spent a lot to time explaining how to use the new system and confirming that I didn't have any other questions.

The customer service representative was very helpful.

Brandie is a rep for your company. I want to commend her diligence, patience and professionalism working with me regarding my contract. If all reps were as she there would be more happier customers.

I needed tech support to set up an account on my wife's phone so that she could operate the security features on her phone. I called Vector about 10:20 pm EST, talked with a representative and said that she would refer me to a local technician and he would call within 10 to 15 minutes. I never received a call and I now have little faith in Vector as far as getting the help that is needed for support. This is not professional business and I am thinking seriously about discontinuing my business if I can't get the professionalism of support I request within a reasonable time frame.

We had a quick turn around time to replace an old fire/burglar system with another. The rep. was very polite, and professional and extremely responsive to questions we had. He focused on our needs and didn't try to upsell us on the latest/greatest thing. It was crucial that the new system had the same if not greater capability than our old one and he took the time to go through EVERY detail of the new system before install. Unfortunately, we both had our dates wrong for the install. We ended an old contract BEFORE the new install which would have presented code issues.

Dave was very helpful and knowledgeable. My final decision will come down to trusting or not trusting my inferior bandwidth system.

Thank you Vector for sending someone out to fix our system. The young man who came really made my day. He treated me as if I was a valuable customer. At first, I was upset with you but you kept your word and sent someone out much earlier than you said. I believe I will sleep a lot better tonight!

Shelly ** from scheduling dept. was most helpful to me when I inquired about who should remove the sensors when the windows are replaced. She checked to confirm the sensors were wireless and also the charge for Vector to remove & replace sensors. Although I do not agree there should be a trip charge & additional charges after 1st half hour, I realize it isn't Shelly's fault. She was pleasant & most helpful. You are fortunate to have her as an employee. But Vector's rules are not considerate to the loyal customers of many years who have been consistent in paying their bills & waiting many hours for servicemen to arrive.

I am so satisfied with the personnel of Vector. I have just talked to the Operator Jim, he was so nice he helped me fix my problem with setting my alarm and taught me the proper way to set my alarm. When I left the house that I did not know about, his supervisor Jay is sending out someone to reset my sensitivity of the sensors. This is a great company and will give them the highest rating. I cannot speak highly enough for both of those gentlemen, I now feel safer than ever knowing great people are monitoring my home.

We just moved into our home and I was worried about the price with this being our first home and I didn't have the time to do research on any other home security. But Greg ** worked it out for my husband and I, made us feel comfortable and was very professional. Thank you and I am looking forward to doing business with this company.

Received letter indicating one extra automatic draft of $12.00 to bring my account up to date. There was no explanation in the letter for the extra automatic draft. I called and was told that the extra automatic draft was due to a registration fee charged by the City of Savannah for alarm systems. I was never made aware of the fee when the system was purchased and later installed.

Darren did an excellent job.

Problem was taken care of today. Technician replaced sensor.

Was having issues w/ billing and an error made on Vector's part. 2 customer service representatives were to straighten it out and didn't. Laura ** took over and had the matter cleared up in minutes. She was professional, helpful, and courteous!

Made me feel very safe with system. Gerard was referred to me by a family friend. Gerard and Doug took very good care of my needs and was very knowledgeable on the topic.

Greg was wonderful. He explained everything in detail, has a great smile and a good listening ear, and was very professional. Will recommend him to someone else.

Gerard and Mike were extremely professional and helped us find the safest and most cost-effective plan for our home. Highly recommended!

I have been a customer for almost six years. During that time I have dealt with De De most of the time. However the entire staff is excellent. From the very beginning however I developed a professional working relationship for superior service and excellent support with De De and Vector (Certified). Suffice it to say great people combined with a quality Company.

Dee Dee and installer were great! I wish that the others at Valencia Reserve would realize the importance of upgrading their system to a cell phone back up.

Gregg represented Vector well. Very professional.

Greg did great job on his presentation.

Chris did an excellent job when he came out to our house to assess what we needed. He explained exactly what we would benefit from. He was very informative and professional. He also was very personable. Since we will not have installation till later, I am not rating the installation.

Darren was very courteous and professional.

Excellent Customer Service today. I was totally pleased with the service Rita provided. I understood my bill better and also the operation of my video clips.

Greg was very professional and personable throughout.

Darren ** was a great service technician. Very informative and instructional.

Finally installed. Lots of issues with the sales rep. Darren however was good.

Very good service.

Great job by Darren. Was very helpful with the use of the system.

Installation. Darren & Sean very efficient and friendly.

He was funny, friendly, quick and very helpful. He made sure we knew everything we were getting and made it a wonderful experience. I'm bad with callbacks but he stayed in contact and made my move an easy process! If I could rate him more stars I would!!! Made my choice with staying with Vector a no brainer! He definitely is "the bomb.com"!!!

Sean and Darren are very efficient, great problem solvers, and best of all they listen. Security is a personal issue and the men were over and above responsive. Thanks for the AWESOME service.

My experience was very good. The installer came and was able to get done very quickly. Switched everything out and the alarm system works great.

Dottie at the local Vector in Rio Grande is a pleasure to deal with. Always pleasant, yet professional. The tech who came to the house was great and had the problem fixed in a short period of timed. There are many security companies out there but it is the personnel the customer comes in contact with who "sell" the product.

On May 26, called in to coordinate with citizen phone repair technician. Ms Rita ** in customer service answered. She was extremely professional and very, very helpful. She stayed on the line working with the phone repair person to make sure my security system was connected. We tested several times to check it. She did not get frustrated. Excellent service.

Darren and Sean were very professional.

I was well pleased with the service except I didn't get free cameras.

Darren and Sean were very informative and helpful. Fantastic job. Will definitely recommend.

Great job by both Greg and Mike!

I am was going out of town and my panel quit working and I called Vector and finally got to Hayley who arranged to get a technician out the same day to repair my panel before I went on vacation. She called me back and kept me posted on every status. You all need to clone her! Great service from Hayley!!!

dispatched the Sheriffs Dept. I was so impressed with the way Vector Security handled the situation. I am a very satisfied customer. I would recommend Vector Security to all my friends & family.

Sean ** and Darren ** were my install technicians. They were on time. The install was accomplished very quickly and they did a very thorough job of orientation on my new system. Very professional techs and I would recommend them in a heartbeat.

We have gotten nothing but the best service from you. We appreciate your business.

I have had Vector Security for over 5 years. We moved out of our house last week. I have called 3 times to cancel my service and they say they will call me back to cancel and never call back. They were great to work with while I was living in my house. Just terrible to cancel your service.

Customer service was a breeze. The young lady which helped me was patient, knowledgeable, and kind.

I didn't know my password And Rita was very patient in helping me figure it out and then helped me to reset it.

Greg was a professional, very knowledgeable of product and confident in product. Easy to talk to and listened to my concerns and needs.

Greg was great and very helpful, knowledgeable. A great experience. Looking forward to a relationship with Vector.

Greg was very knowledgeable and he did a great job. Greg was on time.

Greg did a fantastic job!!

Joe is personable, thorough and knowledgeable. I am very pleased with my service with Vector Security, and have been a customer with them for over 5 years.

I am pleased with this company. The panel is easy to use and the employees are friendly. Joe stopped by today for a maintenance call. He did a great job explaining the needed service and how to clean the panel. I am very happy with this company overall.

You have a wonderful staff in your Broward office. Bill, Angel, and April are extremely professional and responsive to our needs. We couldn't be happier!! Evan and David are extremely knowledgeable and accommodating as well!! In fact, all of your service and install techs are fantastic.

I had Vector Security for a few years and had no problem with the system or services. However, when my wife and I decided to do away with our house telephone we contacted Vector for advice. I contacted the company four times to determine what I needed to do. On one call I was told that we would have the system switched to our internet connection. After repeated attempts to get this done by myself and my wife we gave up. My last call was to inform Vector that we no longer wanted the service. I was informed that since we didn't have a house phone the system wasn't working. Fast forward a few months and I found out today that Vector has been taking the fees out of our account for several months even though they have not been providing a service. Now they are telling us that yes the service is on, there is no way it could be. Bottom they have questionable billing practices that in Tennessee constitutes theft. Be warned of this company.

Twice this week I have had the good fortune of getting Ms. Kathleen **on the phone when I needed help. She has expertise, patience, and intelligence. She is a fantastic asset for Vector. Thank you, Kathleen.

Rita was a true professional, who gave me options and vital information to assist me in my decision making with respect to what services that best suit my needs.

Vector employees took the time to explain my system to me thoroughly. Technician who installed, Jody, was on time, friendly, and well-trained. Thank you.

I contacted Vector security because my daughter was having issues at her apartment complex with maintenance entering her apartment without authorization. It was getting to the point that she was not sleeping and scared to be at her apartment alone. I called Vector security and explained the situation. Not only were they compassionate about the situation, they moved their schedule around to install the security system right away. Vector is even going to move the system to her next apartment in the fall for no charge. She is now able to sleep at night, knowing she is protected! Most importantly, we didn't feel like another transaction or a number. They made us feel like family!

Received an excellent and professional service. Thank you.

May 12, 2016 at approximately 7:49 AM we inadvertently opened our basement door without disarming the system. Fortunately this was a false alarm because you never followed with a call to ensure all was well. Have we not been paying our bill for 24 hour monitoring? I think a refund should be in order.

Greg was an outstanding representative. He was very knowledgeable and in depth in all aspects. I would very likely recommend him to other clients. He has a positive future in this field.

The customer service rep was very helpful in answering all questions asked.

Rita was not only helpful but so pleasant to talk to, it is refreshing to make a call with a problem with a product and have someone on the other end that will go the extra mile as Rita did. You guys are lucky to have her.

Rita was very helpful. Took the time to make sure I understood what I was to do.

Your rep ignored our "No Solicitation" signs at the entrances to our neighborhood. I have notified all the residents in Reunion and Enclave to tell your rep where to go! Your name is now mud in Steele Creek of Charlotte.

David was very knowledgeable and answered all of my questions. Great experience.

Greg did an outstanding job!

Absolutely wonderful company. We've been with Vector for a year now and we are so glad we chose them for our home security!!

Stone and his team were on time, courteous, professional, and accommodating. The system works great and they have even taken the extra time to help me configure the system to do everything I want on the website. Very pleased with what I am getting.

After a really bad experience with a customer service representative, my husband and I decided to cancel our Vector Security service. I called to cancel our service and got Chelsey ** on the phone. She was by far the BEST customer service agent I have ever dealt with! I was very happy and thankful for her help! Sylvia ** also was extremely helpful with getting our service issues fixed and keeping us as a customer for many years to come. Vector tremendously helped us!

Your response staff is excellent when notifying me when something is wrong or detected.

Vector serve me well in the past that's why I came back to this company. And Mr. ** (salesman) and Mr. ** (technician) are extremely nice men.

I spoke with the Sales Rep Mon. morning. He was at my home that night! System installed that Friday. This is not the standard turnaround time but Vector made it happen! Wonderful experience and I have recommended your company to others.

My college student child has had to leave the house suddenly that I was paying to have monitored by Vector Security. Vector is now telling me that I have to give a 30 day written cancellation AND pay for the next month service even though he will no longer be in that house/location due to unexpected circumstances. Not happy at all with Vector Security.

Greg did a awesome job.

We are and have been very pleased with Vector services, as well as our technician, Joe. Keep up the good work!

Rep did a great job presenting information. No pressure at all. Very please with his service.

I am a recently retired US Marine Corps Marine and have been with Vector Security since 2010. Having a family at home when on deployment overseas I have come to rely on the knowledge that they were safe at home. The recent issues however, have shattered my confidence in Vector Security Systems Support. In December 2015 I decided to change my phone provider from TWC to another, not knowing the effect it would have on the security system. Noted, I was notify by mail that there was a comm problem in January.

Love the app and monitoring. The features allowing individual passwords for our children is great. So far there's been no errors tripping accidentally and it's accurate in identifying the secured areas.

Greg was very informative of the service and product.

Very happy with everyone at Vector and also the service team appointments were made and keep on time. Friendly tech Dak and very knowledgeable as was Sherry, the sales manager. Very happy with the whole experience. Just signed another 3 year contract with them.

Extremely professional and knowledgeable team.