Vector Security Reviews

There was an overdraft to my account. When I notified them of the error they immediately corrected the mistake to my complete satisfaction. I would recommend Vector Security to everyone. They were very helpful to my complete satisfaction.

Proposal setup - We was pleased with the Customer Service we received today from Mary **. We definitely will recommend Vector to our family and friends.

Answered all my questions and handled all services needed.

All went well with my install on 8/24/16. Thanks.

Vector came and installed a thermostat in our home that was apparently faulty when they installed our security system. It created a moisture problem with our AC unit and then created a fungus problem on our furniture. We spent over $3500 hiring experts to figure out what the issue was and fixing it. These experts determined it was the faulty equipment they installed. Nothing we could control. We asked for reimbursement over the phone. We basically got laughed at. Then we sent a certified letter through our attorney multiple times.

Vector Security is always on the ball - kind & helpful. Never an issue.

I want to say thanks. Your customer service is amazing! Every time I speak to someone they are so courteous and helpful. That speaks volume. Thanks again from a happy customer.

My panel has problem for the past 3 days. There was a technician that came the first time. For the third time, Darren, came this afternoon. He changed the sensor, and tested everything. He even had an extra trip to the office to pick up a new sensor. He didn't leave my house until he tested everything and making sure that the system is working. He did an excellent job.

Service tech returned my call and had an explanation for our issue; resolution without service call.

Polite and courteous. Quick to respond.

Updating automatic payment - Representative was friendly and knowledgeable.

Service - Fast, friendly and efficient. Covered subjects well asked for leads and great to the point communication. Pleasure to work with.

Cameras & nvr - Very clean installation.

Most helpful in providing guidance and giving us what we needed.

Need app assistance. Great customer service and well knowledgeable.

The service person was friendly and took care of the necessary maintenance with my security system.

Darren needs a raise... did such a great job it and explaining how to use the system...

The salesman, Denny **, was very responsive and knowledgeable! The installation team was very good and patient with my old home. I previously had ADT Security System but Vector is so much better!

The customer service rep was very helpful with assisting me with the instructions on how to disarm my system are having a power outage.

Tested my system to see if my two smallish dogs would set off motion alarm. We never had let them stay loose in the house with the alarm armed. I am retired recently and have just left them out in the house when I leave without arming the house alarm system which is not good since I'm leaving us vulnerable with no protection. It turns out after almost six years we weren't using the key fobs properly to arm both parts of system. I know now how to use it as well as clear my panel. Still don't know if the dogs will trip the motion sensor but will find out. Thanks, the tech lady helped greatly without going through a service call.

Had a customer service call today. My questions were answered quickly and cheerfully. Absolutely no problems/issues.

Joe came out and fixed our alarm...on time and very sufficient. Excellent customer service. Thank you so much!!!

Joe showed up on time, did a great job and was very kind.

Vector tech name Clyde came around 4:00. Stayed until the job was done. He treated us as if we were his first customer of the day. Very business friendly & professional. Because of him we recommended Vector to everyone. OUTSTANDING SERVICE.

Was helped by Vector representative, Rita from your Columbia, MD facility. I was not aware that you have different levels of maintenance support. I had a smoke detector with low batteries. I purchased new batteries & installed. Apparently, the batteries were not 100% and still kept getting low battery warnings. My only thought then was that the smoke detector must be defective. Vector should offer batteries via USPS Mail as you charging over $200 to install 2 CR123 batteries is inconceivable. Rita straightened out the problem for me.

After hearing that my previous alarm system provider was no longer going to provide service in my area. I quickly called Vector and was put in contact with Steve **. Steve was at my office same day, talked me through the process of changing providers, and then provided me with options and pricing that meet my budget. He was professional and courteous the entire time. He had his techs out the next week, and again the level of service was top notch. Steve then did a follow up call to ensure that I was satisfied with the switch. Hard to find service like this these days.

Vector came out quickly as promised and got my system up and running in 48 hours.

Joe was very professional and friendly. He knew his job very well and made sure that the alarm system was working well before he left. Joe did an excellent job.

Darren was on time and had great knowledge of products. Very good technician.

Joseph was very friendly. He fixed my battery issue very quickly and showed me how to use my panel toolbox in detail. He is a great asset to Vector Security.

Outstanding support by your customer service manager and representatives. Please pass on a thanks to Maudelana and her staff.

Change security code. People were very helpful. Only took maybe 10 min tops.

Customer service repair lady Michele was very helpful in setting up our repair time. Very nice lady. We enjoy the security of Vector when home and away.

I was having problems accessing our online account to change 4 panel access codes. I think I phone the Mansfield, Ohio office (419-525-3178) around 5 times this morning to get advice. Christi and Rachelle were BOTH very helpful, understanding and patient with me during each call. Their service was GREAT!

The Best. They are very quick to call once an alarm goes off. I set off my alarm by accident one day & they called within 1 min.

Account Update - Very professional and great customer service.

Vector always does a great job. Cannot say enough good things about Tim and his team.

Gerard ** and Bryon ** came out to my home yesterday evening and provided exceptional work and information. This was our first time purchasing a security system. So our questions were extensive and their answers were thorough in detail. My spouse and myself are HIGHLY satisfied with their customer service. Bryon is in training, but I am confident that he will be a vital asset to the company, just like his trainer Gerard.

Vector has excellent technicians, quality service, friendly, helpful call center, quick response time. We feel secure and protected in our home and most especially, when we're away from the house. We know that in case of fire, for instance, we have the peace of mind that we are being monitored for this type of event. Thank you.

I had a problem while on vacation with my door lock. Gerard ** and his team were fast, efficient and easy to talk with. My problem was fixed and my vacation was wonderful because I knew our home was protected. I have and will continue to tell people about the excellent care and protection Vector provides.

The installers were friendly, professional, and very informative. They did a great job and when they left I felt informed and comfortable with the security system.

Mary is FABULOUS! She guided me every step of the way to make the best decisions for myself and my family! I would highly recommend Mary and Vector!

My experience was wonderful! The woman I spoke with was beyond helpful to answer my questions and ask if I needed any more help. I would recommend for sure!

Nice conversation and very helpful with information. Was a pleasure to be on the phone with this individual as good phone customer service these days is hard to come by. Didn't get new service as I have been a customer since 2012 and just had some questions.

Darren did an EXCELLENT job. I will recommended your company to people. Your company should hire more people like Darren. He explained everything perfect!!! He did a GREAT JOB!!! I'm truly satisfied!

A big thank you to Gerard for his help with my system. He took his time and explained all the features I had with my new alarm. He helped me set up the app and walked me through the daily use. He is excellent at his job!

Darren ** installed our system for us quickly and professionally, and showed me all the features of our system. I would highly recommend Vector to friends and family!

Mr. Sean was very professional and helpful in getting my system working again. He had a few suggestions about keeping my family safe with added features from the security system. He was great. Be blessed on today.

Service done at **. I am the property manager for this complex. Sean ** came out and found the problem. System had been beeping and I have been getting calls about the system. This was about the 3rd or 4th visit to the property and Sean ** was able to locate the problem.

I highly recommend Vector Security for your home alarm needs. I have gotten to know several of their employees and they are very nice. My installation didn't take long at all and the technician even called me prior so I could meet him at my house.

I had a security system installed by Secure One recently. They went far beyond my expectations. They were professional, courteous and prompt and when I needed help after installation, they responded quickly. I highly recommend Secure One as your security provider.

Chirping of hallway alarm started at 2am. Battery changed. Beeping continued after testing and resetting the hallway and keypad several times. Accidentally disconnected alarm from hard wiring. Beeping stopped. Went to church. Found younger sister here was notified of alarm. Reconnected alarm. Was unable to get message off of keypad. Called. Was told there was no one there that could help me until today. Called this morning, they said someone would call me back, they called my brother-in-law instead. Called again and they finally helped me get the message off. It is the same thing I had done, but they said it takes 24 hours to be able to reset.

I had fraudulent charges on my credit card, thought Vector already had run on old card but had not. Just a phone call fixed it. So easy with your helpful staff. Thanks.

Found Vector installer to be friendly, very efficient and most importantly neat! Looking forward to a lasting relationship with Vector.

There was a discrepancy regarding my automatic bill payment. I addressed the concern several days ago, unfortunately, the issue was not resolved. I called Vector and was connected to Jessica ** who proved most efficient in resolving my problem in a courteous and professional manner. Her overall quality of service exceeded my expectations and underscores my trust in Vector Security.

I was very pleased with our installation. The technicians explained what they were doing, gave me the paperwork I needed and finally explained the new system.

Good value! Michelle and Patty have both made my experience worth it. Thank you for everything!

I attempted to arm my home while going away and learned that a door/window was 'open' in one of the rooms. It was not and I called in to see if anything could be done. It was a bit difficult to have anyone come out due to it being the day before Thanksgiving but I followed instructions given to me; to call back later and ask for the on-call tech.

Darren was great, very helpful and efficient.

Technician changed battery and tested system. Everything was ok. Technician was professional and friendly.

Darren was our installation tech and he did a great job. He explained everything to us and made sure we understood our new security system.

We love our security system. Customer service was great. Mary sold us the system. George installed. Both fantastic!

I got a call from your central station that the smoke alarm in the master bedroom was activated. I was at home in the next room and wasn't able to hear the alarm, although it was sounding when I opened the bedroom door. I disarmed the alarm after determining there was no smoke or evidence of a fire. However, soon after returning to my workstation, I got another call from the control station stating that I had an alarm going off in the master bedroom. I returned and disarmed the signal while talking with the control station operator, but the alarm went off again; I disarmed it; the alarm went off a third time. The operator asked me to contact customer service and get a service technician out here today rather than waiting for my Monday service appointment.

The installer Darren ** called when he was on way. He explained the new system he was installing. I ask about additional Z-wave upgrades. Thoroughly explained what was available and their costs. After the install Darren thoroughly explained the new upgraded system, and cleaned up after his self. I am pleased with this installation process.

With being a newer user to the security system I have had to call into the office multiple times. The girls have helped me out several a lot. They are very knowledgeable of the system and typically can get my problem resolved right then. Thank you!!

Salesman was professional and informative and install was clean and timely.

I do not remember the young lady's name with whom I spoke to but she was great. She helped me troubleshoot getting the fire alarm back online and when we couldn't fix it, she was able to schedule to come out the next day. Thank you! I cannot rate the technician since he will be here tomorrow.

Changing bank account number for monthly automatic deduction. The customer service individual, Jennifer, was very pleasant and presented a kind and friendly demeanor in her interaction with me.

Great customer service and prompt with work to be performed. I have not had a bad experience in dealing with Vector Security.

Love my security system. Very happy with service. The installers were great and they even alarmed my barn out back.

New wiring of system. Emmanuel arrived on time and was very professional. All work was explained and completed in one day.

Customer service was prompt and very friendly. Did everything to accommodate me with times of service. Thanks to all.

Great company and people to work with.

Anytime I have called Vector the service has been wonderful. Always kind & helpful people on the other end of the phone.

Darren worked quickly and effectively to install my back door siren. He was smiling the whole time. We couldn't hear the siren all the way back in the store so Darren found a way to have the siren go off on the alarm panel when the door opens. Very happy with his work and his quick thinking. He went above and beyond.

Very helpful, very professional, quick, polite. The only thing is I signed without reading and they left a paper to be filled out for false alarms and I didn't understand that. They did not explain it.

We have had Vector for our security for almost 6 years. We have loved the great service, from customer service to technicians! Darren was our technician today and he was awesome, efficient and prompt.

Process was hassle free. Technician called to see about coming out earlier than scheduled. He showed up prompt and professional. All equipment was reviewed thoroughly and technician left direct contact info. Overall, very pleased with the experience.

Installer arrived ahead of schedule, worked quickly, was professional. Thank you Darren for a smooth set up.

Darren was very knowledgeable about this security system. He took his time explaining the service paying attention to details. I still need my garage door system to be installed and it would be nice if I had the same representative. I would highly recommend this security system to my friends and family. Thanks.

Darren was very knowledgeable about the equipment & explained all of the features regarding the system. He answered all of my questions & was very patient. As a whole, I had a very good experience.

I am very pleased to offer a more positive review. I appreciate finally being heard by Vector management. They sent a person who was knowledgeable and would not quit until our system was working properly again. He was here for a little over 4 hours, working outside the majority of the time to properly install our cameras. I am very appreciative and will be happy to recommend this company now. Today I received a call from Management to be sure all was good. I was happy to say yes and thank you.

Technician Darell ** called us with minimal wait time. He was very cordial and very helpful over the phone. Solved our problems and issues with expert level, ease and sophistication. We were very pleased with his service. Thank you very much Vector for hiring such capable employees.

I wrote an email last night requesting addition and deletion of codes. Dagmar responded this morning. We were able to communicate on timing for turning off my fax machine. She was able to attend to the task in a timely manner. I checked the codes and they work!

Today, I received a call from a Vector Security Representative. She was apologetic, professional and polite as she assisted me with obtaining a resolution. I was connected with the Dealer technician who agreed to meet with me this evening. When he arrived he was very apologetic and listened attentively to my complaint. He repaired the medical alert pendant. He and the installer are scheduled to return tomorrow to get the cameras back online. I appreciate the quick responses/actions. Thank you.

The representative was very helpful and courteous.

Darren was absolutely delightful! Very professional and answered all my questions and concerns. Made recommendations that I had not thought of. A very good experience under a stressful situations.

Tech came on 7/20/16 and changed the CPU battery and cleaned all the smoke detectors but the siren keeps beeping. Another service call has been scheduled to resolve the issue.

Had an excellent experience with Rita today when arranging my service call, very professional and helpful. Thanks.

Ms. Agata ** was a pleasure to deal with. She was courteous and professional.

The matter has been addressed by officials at Vector Security and I have received a refund in the amount of my final bill. I am satisfied with the company's resolution of my problem. However, I still feel that the company’s automatic renewal policy should be amended to ensure that the customer is fully aware of the consequences of failure to inform them of his/her desire to (continue) (discontinue) the service after an initial contract has expired.

I called in reference a Low Battery / End of Low Battery signal I kept getting. The young lady who took my call (and I do not remember her name) was excellent. She was friendly, not just pleasant, but actually friendly. She engaged me. She went above and beyond in providing me with instructions as to how I can remedy the issue or have a technician come out. She was wonderful. It was like talking to a friend. She definitely adds to your organization and I hope she is recognized for her customer service skills and abilities.

The lady I just spoke with and took my payment over the phone was very polite, patient and helpful in assisting me with receiving my payment. Thank you very much and have a great day.

Darrin was wonderful. He was very good at explaining everything about the system. He also helped us with our internet. It was a great experience.

Mark was totally professional and very very helpful!!! I was truly blessed with his patience and guidance. Would recommend to family and friends!!

Rita is a keeper! She resolved a problem concerning repair of my alarm system. She had to engage several Vector people to get the resolution, and she took the time to do it. Now I'm waiting for the technician to actually come and make the repair.

Sean ** was the technician that came out to service our case. He quickly had the (AT&T) radio signal strength tested and determined it had been extremely low for about 3 months. He made arrangements to replace the panel with a Verizon equipped panel, which has a stronger signal in our area. New panel to be installed 8/2/2016. Sean was prompt, courteous and very professional. He took the time to listen carefully to our concerns, and patiently informed us about what he had found and recommended to rectify the problem. Very pleased with his work and demeanor.

Ron ** was asked by us to come and evaluate our outdated security system and provide us with a quote. Ron is a very knowledgeable sales rep, very professional. He provided us with discounts for the required equipment that we needed. The Commander and I were really impressed with him. Darren ** the technician who did the upgrade was also very knowledgeable, very professional, good at what he does. Both individuals were truly nice guys. They provided us with a secure building that we are very pleased with. What a pleasure to work with. Thank you very much for sending these individuals to us.

I was approached by the young man that installed our system. He has started his own business and asked us to allow him to monitor our system. I would rather stay with Vector so I called and was given a rate reduction. I spoke with Debbie and Brittany. They were very helpful.

Mr. ** was excellent. He was thorough in explaining the upgrades, providing the new tutorial, and in his work. Thank you much.

When we travel, it is always easy to update our account and change password for house sitters.

I worked with Mary and Troy, they were both awesome! Very professional, courteous and knowledgeable on the system. I would highly recommend.

The installer who installed my system was Darren and he was fantastic. He appeared to be having fun and was always in a good mood. He showed us all how to use the new system and made sure I had no questions. He also left his card and told me to call if I had any issues or if I need anything. I am impressed.

Darren was great. Very friendly. He answered all my questions and installed the app on my phone.

The customer representative was very helpful. She got me the information I needed. She also helped me get my account registered online. Thanks so much.

Heather (at monitoring center) and Rita (service scheduling) were very helpful. Very good experience.

I am very pleased with the professionalism of Vector company and the workers. Mr. ** came right on time, got things done professionally and quickly. He was also very informative and took me step through step on how to use my security system. Thank you!

I had to contact Customer Service because of an intermittent power outage. I needed to know how to turn off the beeping. Your agent was very helpful. Everytime I call Customer Service (once or twice a year) they are always courteous and helpful.

I first spoke with Kathleen who gave me a very clear and complete explanation of the various charges I am paying monthly. She told me I had not set up an online account. When I tried to do that I had problems and called back and spoke to Malik. He walked me through the process and was very patient. Both of these reps were outstanding - professional, knowledgeable and courteous.

Rita was very helpful in scheduling an appointment right away, the very next day! Thank you!

Entry code changed. What a great experience for something that looked very hard in the manual but made quite easy by your phone tech. Was able to follow her along perfectly and what patience she had with my missteps. Thanks a million for a quick and easy fix which left me with time to spare.

Darren was very professional. The most fun I have ever had on an install. Will be contacting him when I am ready for any upgrades.

Rita was terrific over the phone walking through the charges we had paid and owed. The bill had been quite confusing but she explained it very carefully and patiently and it all made sense! Thank you, Rita!

I signed a 3 year contract on 3/7/2012. In March 2016 I called Vector because I was getting a reporter failure on the system when the power goes out. Vector did not return my call for 2 weeks. I called them back and they had a technician call me back. The technician walked me through the process to clear the error. They proceeded to tell me that the system is out of date, and needed to be updated. But in order to update the system I would need to sign a new contract. I assumed that meant I was no longer under contract. In June the power went out again and of course the error returned. I did not want to sign a new contract. I cancelled the service and received a cancellation bill of $220 for a contract that I was under the impression I no longer had since they would not upgrade a system (that needed upgrading) without a NEW contract. So I guess the question of having a contract is a matter of convenience for Vector Security.

The replies to my emails when I need to add or delete authorized users or make other changes have been prompt and courteous. I don't know about the Value or Installation since it is at my church and I don't pay the bill. The installation was years ago.

Mary was excellent and very professional. She is a credit to your company.

I feel very well attended by Agata ** employed, kindly resolved my concerns. I congratulate you for having trained staff who provide excellent care.

Our service rep was Dell. He is wonderful. Very personable and professional.

Darren was fantastic. Very thorough. Very informative and professional. Will contact him not for any of my security needs. Man needs a raise.

The sensor in the dining room has to be fixed. A technician has to come to the house to fix it. I called on Thursday to have the sensor repaired and was told someone would schedule an appointment and fix the sensor. No one has called to schedule an appointment.

After the upgrade the alarm tripped all hours of the day. It took a week to find the installer did not assign the BA to a account so the clock did not control the BA time. It took too many trips to find the problem.

My house guest did not disarm the alarm on time and got very flustered. You all contacted my husband – on a cross-country bicycle ride – and he suggested calling me. I was at work and did not get the call on time to be helpful. You all did the right thing by calling the Vienna police. They correctly addressed the issue and all was fine. I should have given you all my house guest's phone number. This request will help close this loophole. Thanks.

Very satisfied with our visit from Dave and the service we have always gotten from Vector.

Home was struck by lighting, system malfunction. Sean ** was very professional and took his time to ensure my system was operating correctly and that I was comfortable with the operating system before he left. He also scheduled a follow up visit to ensure system is operating correctly and change the battery on a malfunctioning thermostat. OUTSTANDING TECH - ONE OF THE BEST IN THE INDUSTRY.

Mr. ** and Daren ** provided excellent customer service. Both were very willing to answer questions and give assistance in completing paperwork, etc.

Sean ** was very quick, efficient and professional. Prompt arrival; knew exactly what was needed and was out the door within a half hour.

I met with another rep with a different security company before meeting with Mary from Vector. Mary's wonderful personality sold me. She listen to what I needed and made suggestions based on our conversation. She wrote everything down and was very patient. Mary provided helpful advice regarding the plan I was purchasing. She let me know all the important information regarding the products including its features. After our meeting she has followed up with me several times to make sure the system was working well and if I had any questions. Great service makes customers feel that you care about developing a long-term relationship that means more than just making a sale. Mary is a great asset to Vector Security.

Darren ** was super in customer service. He explains the system and how it works.

Thanks Ron for the great service and taking care of our needs even when you were on vacation! The lady who took care of our installation was awesome as well. I'm sorry but I cannot remember her name.

Darren was very professional and knowledgeable. He gave us some ideas on how we can better use our security system once we buy smart phones. I will be contacting him back when we are ready.

I have had Vector Security's equipment and monitoring services for 16 years. Vector updated my system and fire alarms two years ago. I did have an issue with the tech and cost at the time. Once I spoke to Cleo ** in customer service she heard my issues and handled my concerns much better than I expected. For that reason I decided to stay with Vector and recommend people to Vector. Two years later I needed additional services. My basement had flooded and caused significant water damage. If you have two of the same Home owner's insurance claims within three years the insurance company can drop you.

The team have gone out of their way to help us. We are very satisfied.

Joe was here to replace the battery in my security system. He was on time and very friendly and helped suggest new things with my system. I would definitely recommend him to a friend.

Mary was EXCELLENT. Her personality was very charming. I appreciated her knowing about Vectors products and the deliverance was professional.

My fee is covered by my HOA. Attempting to get our system activated I found an 800 #, called it, was asked for my zip code then I was promptly disconnected. Found a local #. The person who answered did not speak clearly, could not care less about my call. Someone is supposed to call back to schedule. If I were 'cold' calling I would have hung up and called someone else...but as you have been selected by my HOA I guess I will see how it goes. Not a very comfortable feeling nor level of service for a home security company.

The A/R (Accounts Receivable) department is always friendly when I call to make my payment. This morning there was no answer but I did not leave a message. They ended up calling me back anyway and had all of my information ready so it took no time at all to make my payment. The person taking my payment was quick and efficient.

Darren was very professional and knowledgeable.

Power went out for hours Saturday night. System started beeping and the power led starting blinking. After power was restored this blinking light continued. System was put into test mode and after disconnecting the battery and AC power the system reset and test performed. The system is functioning properly now and after talking with maintenance we will be watching the battery. All people were helpful and professional.

My experience with both signing up for Vector Security services and the installation of the products was outstanding. Mary took her time to walk me through all of the packages available and answered all of my crazy questions. I did not feel pressured to purchase anything I did not believe would benefit me; however, Mary did walk through the benefits of items that I passed on. When George installed the equipment he took his time and went over and beyond to install the keypad where it was most convenient for me. He had to crawl underneath the house three times to get the wires in the correct place. Once installed, I have peace of mind and absolutely love the services Vector provides. I receive notifications anytime someone comes in or out of my home. I can also turn lights on and off when I am not at home. I am so thankful I stopped to talk with Mary at the Ashland Strawberry Faire.

Please note my experience with Darren was exceptional. Darren was very knowledgeable and helpful when installing my service of Vector Security. Darren walked me through the process of using my cell phone with the service and always asked if I had any questions or concerns. I was very pleased with this young man.

We lost electricity and the system kept beeping every few minutes. The rep taught me how to eliminate the beeps by resetting the system.

Working with Ron ** to identify types, locations, and functions of camera systems to ensure proper and complete coverage was a breeze. Dale completed installation of the camera systems (3 different projects) with outstanding professionalism. She was very efficient and adhered to all the "extra" processes required by our facility.

Wow! What can I say about Mike the Vector tech who arrived at my home on Wednesday, July 6th. Mike was early, pleasant and most helpful. Mike explained what he was going to do for the conversion from our old security system to Vector. Mike took a look around, reviewed and tested each security point. Mike also gave a great recommendation that we should consider adding security to our patio wind plus suggested we consider getting the fire alarm system installed. He made some very good points about what we have the advantages to installing 2 new fire alarms.

Sean ** was extremely professional, courteous, and friendly! He was early, which I greatly appreciated because I have errands to handle on a Saturday and the service call didn't take long at all. He even went the extra mile by replacing the batteries in our door panel and arranging to have new "save our pets" sticker for our front door sent to us! As someone who works in customer service, my expectations were more than exceeded! I will highly recommend Vector and especially Sean as a technician, to my friends, family and neighbors. Thank you again Sean!

Vector security has been great. From dealing with customer service as well as the install techs, everything was explained thoroughly and made simple and easy to use. Safety for my family is number 1 priority and Vector has helped with that objective. I will be recommending to a few of my friends.

Did good job, asked if anyone needed a security system and answered all questions.

I was late but the technician waited for me to return home. Thank you! Very professional and informative.

Adjustments to surveillance cameras - Darren was A #1!!!

Shawn replaced the main battery & checked the alarm & smoke alarms. He is an efficient, careful & neat worker. He explained what he was doing & answered every question. He is a good worker & a fine young man.

Joe did a great job with letting me know how to use the system!!! THANKS!!!