Vector Security Reviews

I was awakened during the night with the console(?) chirping at me saying "Back Door Low Battery". When I contacted Vector to have this addressed, since I have NO idea how to change the battery without setting off the alarm, I was informed that the service call would cost about $200+ plus dollars! The technician can do a courtesy call and will present other plans that would include the cost of future battery changes. I'm a retiree, living on a fixed income and struggling to pay medical bills after recently getting out of the hospital. My pension just cannot stretch that far! There has to be better arrangements for people in my situation.

Placed a service call today and the representative was very friendly and responsive.

There is a faulty reading or window that is not closed sufficiently in the upstairs portion of the house that prevents me from setting the alarm.

Rep was polite, cheerful, and kind.

Our service experience with Vector has been nothing but terrific. The people who answer the service call line and the service technician that comes to our home are all pleasant, accommodating, and very accomplished. They are always trying to meet our schedule and service the account to the best of their ability. I could not ask for better service or better treatment as a customer. I would recommend Vector Security to anyone and everyone.

Installation of system and monitoring service. The system was installed only a day or so after speaking to the sales rep. The monitoring service has been equally good, alerting me to any problems, such as low key fob batteries and the like.

They did a great job installing a security alarm in my garage. It works perfectly and I highly recommend this company!

Joanna assisted me with paying a bill by phone that didn't go through online. She was courteous and very helpful.

Customer Service Representative was very helpful and professional.

Service technicians were on time and capable. Major kudos go to the customer care rep who expedited my request to change the primary call back number right away (rather than the normal 24 hours) so that the this aspect of the repair problem could be tested.

Great experience. Could not ask for a better, more knowledgeable person to answer all questions.

My system upgrade required a 4 day installation which I was absolutely dreading. I was extremely surprised and pleased that it was a totally painless 4 days, thanks to the installer, Rich, who was a PERFECT serviceman in every way!!! It was a 1st class installation!

I have always had a great working relationship with Nichole at Vector. She has been reliable and I value that. I am looking forward to renewing that relationship and I know I can count on Nichole and the team at Vector.

Have nothing but praise for Nicole and her staff. Professional, polite, and very helpful in all experience that I have had. She, Nicole should get a gold star. Thank you Nicole.

Greg was very knowledgeable and was able to answer all of my questions. A pleasure to work with!

Greg was very professional, knowledgeable, and will recommend.

We have had Vector Security for several years and been pleased with the protection provided. About 6 months ago we upgraded to a newer keypad and are able to control through the internet, which we have found very helpful and convenient. We do recommend to our friends.

I am very pleased with Rita **, she is friendly, try to resolve the problem, excellent, great customer service skills. Hope to get her every time I call for help. Jeff, tech is also very nice, well-mannered, helpful, explained things in detail.

Vector Security provided security service at our previous residence in South Carolina. We moved 11/17/14. We contacted Vector to advise of the move. Phone service was disconnected, so the alarm service was no longer functioning. I have received confirmation that they have verbal notification of cancellation, January 2015. Realizing that an infrequently used credit card has continued to incur monthly Vector Security charges, we contacted our local Vector branch 2/15/16. No return call. Called again 2/16/16, was told that I would have to speak to a manager 2/17/16, but in the meantime he sent an email with written cancellation instructions. We submitted email cancellation as instructed. Called 2/17/16 and spoke to manager Sherry. She confirmed verbal cancellation 1/15, email cancellation 2/16.

I contacted other security companies and they wanted way too much down for equipment and install but I found you all's pricing to be very fair for what we are getting. The sales rep was very clear and kept it simple.

We are very pleased with our alarm system. Mary is definitely the reason we chose Vector over the large number of other systems available. She was honest, thorough and most importantly NOT so hard-handed salesperson. Mary is a asset to your company.

Lou ** is very knowledgeable and customer-service oriented. He did a great job helping us select the best product to fit our needs. He explains the technical side of the work thoroughly. Danny is very professional and always does great work for us.

Heat detector in Kitchen began to beep even though no heat was detected early in the morning hours. The service person came and replaced it. Service was prompt and efficient.

Excellent explaining the items I want to upgrade to. Pleasant and friendly.

Overall we have had a good experience with Vector at most of our locations. We have had pretty significant issues with Vector subcontracted installers in Concord, NC and especially Jacksonville, FL. Shawn ** has worked to resolve the issues but it is disappointing to have them to begin with. However, all of Vector's company installers we have had contact with have been great.

Had a very good experience with billing. Joanna was helpful and her follow up on my situation was excellent. She also helped me get to the right person for another matter. Great!

One of the contacts on a window malfunctioned this weekend, it repeatedly sent an alarm to central monitoring. I received a phone call from central monitoring.

Request my Email Address be added to the Alert Call. Thank you for a top customer service!

Frank ** at Vector recommended the perfect system for our needs. He is highly knowledgeable and made the process very simple. I have recommended Vector to many of my associates and friends. The digital technology and integration that they have is very easy to use and gives you peace of mind that you want/need in a security system. It always helps that the Vector app for iPhone is very useful and bug free.

We are extremely pleased with all aspects of our experience. Rob ** professional expertise and caring concern were very educational and comforting at this very sensitive time. Jim's knowledge and professionalism addressed all our needs and added additional information to help us feel safe. He kindly answered all our questions and made us feel comfortable. We couldn't have asked for more. Thank you!

Levi was excellent. How can I get a Vector Security lawn sign?

Vector Security gave us a peace of mind once the system was installed. Their local dealer First Response of TN was very professional and very informative of the security equipment that was installed. I would highly recommend the service to anyone. Thanks Vector Security!

Robert ** installed an upgraded Vector Security system at our home today. He spent several hours at our home and did a thorough job. He patiently explained to my wife and me how the new system works and walked us through operating the new panel, the website and the iPhone app. I would recommend Vector and specifically Robert to anyone in the market for a new or upgraded home security system.

It is very important for me when I call or somebody call me from Vector, the people is very kind ready to help. They know how treat people and that make a difference in today's world. Congratulations for having very special nice people in your work force.

Although we live in a relatively safe neighborhood, two years ago we decided to look into getting a security system. Unfortunately, we live across the lake from the murder capital of this country, New Orleans, Louisiana. Prior to installing Vector Security System in our home, we purchased a 38 cal. handgun. We thought that would be enough to make us feel safe. However, my husband and I, could never sleep through the night with peace of mind. We were always hearing sounds that left us scrambling for our weapon, which in most cases turned out to be false alarms. In one instance though, I returned home alone one night and heard a loud crashing sound coming from the attic and had to call 911. Needless to say, we still had no peace of mind.

Great company!! I've always had the same technician. He is wonderful!

We purchased our house in September 2015. There was a previously installed Vector Security system installed. After talking with Bob **, our Vector representative, we decided to continue using their service. They had to come in and change some of the main components of the system in order to upgrade it to present technology. That was all completed quickly and professionally at no additional cost to us. The system has been working fine and we are more than happy with it and the service we received.

I have had a bad experience with this company. After leaving ADT after years of increasing rates, we decided to go with this company upon purchasing our second home. The first few months were great but I began to notice my alarm would get triggered but we never received a phone call to verify if we were home or that everything was ok. Then I called to request service because the deadbolt/keypad system they installed stopped working, so I couldn't secure my front door. The soonest they stated that they could come out was in two weeks! I am locked into a contract with them and the good part is that I am an active duty service member and I will be moving and will be done with their contract. I will never use this company again and I have recommended other security companies to my neighbors. It may just be the service center I'm connected to in Aiken, SC, but they have ruined it for me.

I love my security system! It's very high tech yet easy to use at the same time. I have the app on my phone too so I can turn my alarm system on while laying in bed or turn it off from work if someone's stopping by. And the whole process of installation was very easy, the employees there are efficient and knowledgeable.

Decided to upgraded our alarm System with the newest technology available by Vector Security. Surveillance IP cameras, DVRs with iPad, iPhone accessible. Cellular backup, etc, all kinds of cool toys. The first thing the technician did was covered his boots with disposable covers every time entering our house. THANK YOU. Also was very knowledgeable, polite, explained everything in detail what was going to happen, answer all my questions. This technician never gave up from going up and down our attics outside in the cold winds. He had a great cincy humor. After almost two weeks on the job now complete! Went over everything with us. Very pleased.

I would like to say... Vector is a TOP NOTCH company!!! The men that came to install were very professional and clean-cut gentlemen. They were on time and very helpful in showing us how to use the system! I highly recommend Vector Security for your consideration.

I have had Vector Security for two weeks now and I am very satisfied with my service so far. Their app works great and has awesome features. The representative who installed my system was on time and knowledgeable. He showed me how to use the system, the app, and made sure all the sensors were working accordingly.

I spoke with Rita ** about a certificate of installation for my insurance company and she took care of me right away with no problems and she was very pleasant.

Thank you (Autumn **) for helping answer all my questions in regards to my security system. I look forward to a new updated keypad as the old one is outdated and the door has become rickety. I enjoyed our conversation and appreciate you being patient with someone who's getting older very quickly and sometimes a little foggy upstairs. Excellent service, thank you!

The installer was very friendly and very helpful with the equipment. Jim performed his job very well. I would recommend him to install my friends system any day. I am very pleased with Vector Security equipment and their employees.

Explained the service well.

Excellent experience! Thank you!

I spoke with Autumn ** and she was very helpful and was able to give me the information I needed to obtain an upgrade to my home security system. I have been a Vector Security customer since 2009 and have been very pleased with the level of service I have received. The 5 stars for installation refers to the first installation. I have not yet received the upgrade installation.

Tamper alarm in our living room had sounded twice w/ alarm off. Dell fixed the loop for that window and at my mother-in-law's home next door replaced a smoke alarm battery that had failed in her system.

Our technician was professional and courteous. The new panel is too loud even at the lowest setting. We have turned off a majority of the chimes.

Renaldo was very patient, courteous and able to answer to all of my questions as to the new system. He arrived promptly for his appointment.

Resumed service after 6 months outside of house. Sensors needed to be relocated, panel reinstalled. All done quickly but thoughtfully and to our specifications, and without charge due to service resumption. Thank you.

My installer was fantastic. Thanks so much.

From simple solutions to complex ones, we are happy to have the technicians always there in a timely manner to help resolve any problem. Technology issues can become difficult, so having speedy service and solutions is imperative.

I couldn't be happier with my installation. They were very professional.

Oh, how do I love ASAP Security? Let me count the ways. First off, their system is super easy to manage, even for someone like me who's not at all tech-savvy. Secondly, their customer service people are awesome. They are super nice, they know their stuff, and they make you feel that they care about you and your well-being. Finally, their response time is terrific. I set off the alarm by mistake once, and they responded to the alarm almost before I realized what I did.

Residential alarm - Vector did a good job.

We have been clients of Vector Security from its inception and have always been completely satisfied from installation to monitoring to technical support. We have recommended them to many people.

I am a big fan of Vector Security...you all so nice and professional. I had a problem with understanding my system instructions the other day and the assistance was quick, direct, on-target and very helpful. Also, it was a pleasure speaking to the customer service rep. Thank you Vector and Rita.

I would like to give a huge thank you whomever it concern for sending Donald ** to service my system today. He was very patient, respectful, and very professional when answering the questions I had. You have a great tech on your service team. Thank you again!

Service Technicians are always very courteous and helpful. Salesman has always be very friendly and helpful as well.

We are happy with the service.

The installation and service was exceptional. He worked through my concerns and came up with the best option.

I had received a letter about my credit card information needing to be updated. Admittedly I had not made the time to update this online or over the phone, so I received a call, where the representative (Valerie, I believe) was able to quickly update my information.

I have always received prompt attention and assistance to any matters. Having a lengthy business relationship with someone I can count on, such as my contact at Vector, is important.

Good Morning. I've just spoke with Joana which was very nice and polite and if there was a rating score she would be getting a 10 for how well she dealt with me on the phone.

We have been a customer with Vector since our front door was kicked in a few years ago. Last Fall, we had our system upgraded and that included the glass breakage detectors, electronic front door deadbolt, and a light control. Being able to receive email notifications of the system status and having the ability to control the system on-line is wonderful. The Vector salesman (Roger **) is the best. Any Vector technicians we have had at our property are always totally prepared, knowledgeable, and professional. Thank you Vector!

I am very pleased with the overall service, company response and customer service.

Gregory ** did a wonderful job explaining the transfer process and answering all my questions. Excellent service!

You have insufficient staff to visit client homes. A wait time of over 1 week is inefficient.

We switched our commercial service over to Vector and have been pleased with the whole process. I love the app!

Mark is very easy to understand and helpful.

Jeremy was great!!! He explained everything needed to upgrade my system and was pretty quick about setting everything up.

Jennifer was very helpful today when I called with questions regarding switching my landline phone from Verizon to Comcast. I was concerned if the switch would affect my security system in any way. I was told exactly what to do when the technician arrives so that the change will not create any problems.

Approximately a week or two ago, I needed to have a technician from Vector to come out and temporarily disconnect an Ansul line for me, as we were having a new sprinkler line installed in our kitchen at school. Mike ** came out and had it disconnected within minutes without any problems. Mike has been servicing our school for years and his loyalty to our school and professionalism are very impressive. Though I have a lot to learn with this position, anything concerning the alarm system, I know Mike will explain it to me. Each time he has come out for one problem or another he is always reliable. Thanks!

Vector has been great! From installation to completion, we have had only a positive experience. Jared ** did our installation. He was thorough and explained everything. I would recommend him to anyone. We love our system and use it daily. We really enjoy using the app on our phone. Thank you Vector!

Whenever I've had an issue Dave ** has helped resolve it very quickly and professionally.

I have been nothing short of 100% satisfied after having Vector in my home! Customer service at its finest!

The best employee. Drew is head and shoulders above any and every other Vector employee I have dealt with. His word is his bond. Period.

I spoke with Rita ** during this call. She was very helpful, professional and courteous and promptly scheduled my service appointment without a long hold time.

We use Vector Security for our business needs and they are absolutely wonderful! They always provide us with prompt, professional, and reliable service. The staff are very friendly and always respond quickly, whenever there is a problem. I would highly recommend this company to all my friends and family.

From start to finish I had an exceptional experience. My wife and I could not be more pleased with Vector Security.

We shopped around and found Vector not only gave us a fair price, but a great product. Even after we made additions and had to redo part of the system. They were great to work with.

I was very pleased with the customer service I received. Thanks to Tiffany.

Called to see if Vector could match the monitoring fee set by another company. The fee was matched and we also had our monitoring set monthly, as we may be moving in the near future. Staff who helped were extremely polite and helpful.

The representative was polite and courteous.

Met with Ben about installing cameras at the our stores. Ben knew exactly what we wanted and set us up. Kenny and Mark did the install at all 3 of the locations. They were very efficient and professional. Very likable gentlemen, the clerks really liked them. They did what they had to and stayed out of the customers way, worked very well with the managers.

Very pleasant experience speaking with a billing representative.

I've had a great experience with Vector Security.

I have used Vector Security for more than 15 years. They consistently have a superior service department and responsiveness.

Replaced and relocated defective sensor.

Always a pleasure to call and take with any and all of the Vector staff if we are having a security or service issue. Sandra was exceptionally helpful and responsive with our request today and was able to accommodate our schedule for our current service issue. Hats off to the Vector Team!!!

I am pleased with the service I receive from Vector. I was happier when it was Cain because the main offices were a block away from me and I enjoyed walking over to pay my bills and pick up batteries. The staff was friendly and professional and very nice to visit. I am sure I would not have chosen Vector. I really liked the fact that the company was in my neighborhood.

My mother is an 84 year old Dementia patient and also seriously ill. After many years with doing business with your company, paying on time through bank draft, she had to stop her service due to the extremely high cost of her meds. I called Vector, explained the problem and they stopped the bank draft and gave instructions for me to follow to stop the service. I followed their instructions verbatim.

I have been for Vector for over 25 years. I wouldn't trust any other company with my business. Highly recommend.

Needed glass break and window break in prevention. My sales person Bob ** was wonderful. He arrived promptly, He was very knowledgeable on the subject of security protection and prevention of intrusion. We had a good report and he made suggestions without being pushy or forceful. Thus after some pondering on my part I have chosen to go for the door deadbolts too! My experience with Bob has been wonderful. He is an asset to your team. I can also say that anytime my alarm has gone off (in error as I have had no issues - yet) the call center for alarms has phoned promptly and everyone has been nice, courteous, and efficient. Thank You Vector.

I have two complaints... 1). The customer service is too good. 2). The system is very easy to use and state of the art. Why are these complaints? Because, I don't appreciate average service as much as I used to before we switched to Georgia Maximum Security (VECTOR SECURITY). I also miss all the quality time my wife and I had discussing if the alarm was set or not. Truthfully, they are wonderful and have always exceeded my expectations.

Vector security is a great alarm company. The local service they provide is outstanding. Thank you Vector security.

Installation tech, Andrew, was timely, friendly and explained the devices thoroughly.

We love Vector Security. They are always quick to respond to any issues we have. Their representatives are kind and courteous. We had a smoke detector that needed batteries and they came out the same day. I would recommend Vector Security to anyone who wants to feel safe.

Consistently good customer service.

We have been very happy with our Vector Security service since installing it several years ago. It gives us peace of mind when we're away from the house, but it also makes us feel more secure and comfortable when we are at home. The agents, when we have spoken with them, have been polite, courteous, and extremely efficient. We had a very minor issue with a sensor recently, and it was addressed quickly and very much to our satisfaction. During that process, the agents kept in constant contact with us to ensure that our security needs were being met. I cannot say enough good things about their product and service!

We called in to get help with adding a user to the online website, and downloading the app. Emily was patient, and courteous and everything a representative should be. She explained everything in great detail and answered any and all questions. Great Job!

We had an expired credit card and an incorrect address so we did not get the notice about non-payment to the expire date. She was very helpful and everything is in tiptop shape now.

Mike ** is a pleasure to work with and the techs are very knowledgeable and friendly. Vector always does their best to do right by their customers and that is greatly appreciated.

I called Kevin with a problem I was having with my previous security company and he was able to rectify it within 24 hour.

I love my Vector Security Alarm system! Every time my kids get home from school I get a text with a video clip attached so I can see if anyone is in the house with them! Sometimes my spouse forgets to turn the system on. I love being able to arm or disarm the system almost from anywhere! GREAT COMPANY! HIGHLY RECOMMEND.

I have been a Vector customer for 7 years and it's been a great experience. The sales manager even came out to my house to make sure the installation went smooth. He still calls me from time to time to see how everything is going. That's something you don't get at the other companies.

Jeremy did a great job representing Vector. We had a problem with a salesman going to switch our account and we're not happy. The regional mgr Cloe sent Jeremy. He was great! Considerate, thorough, professional! A real asset to Vector.

** was prompt, on time and very polite. He was very professional and explained everything that would be done on the replacement for my alarm system. I asked questions and he was very knowledgeable when answering and ensured that I understood what to expect. Overall, great service, and I would definitely recommend to a friend.

Vector security was chosen after our mother's home was vandalized. Namely, Shawn ** & Jennifer ** provided the most optimal customer service! Their care, concern, attention to detail and time with our mother was tremendous!!!

Ms. ** is very professional and kind. She has a pleasant attitude and knows how to talk to people. Whenever I talk with her, she has a way of brighten up my day. She is not KIND but, very PROFESSIONAL and UNDERSTANDING when it comes to communicating with others. She deserve to be promoted above of peers.

Fast, friendly and professional service. Always exceed expectations and have a quality product and service at a fair price.

Dear Jeremy, this note is a special thank you for your professionalism and kindness today. Your product knowledge, skill and experience put us completely at ease and resolved our 3G conversion. Also grateful that Cleo knew exactly who to send us! We hope to deal with you in the future for both our accounts.

Our family has relied on the service from now, VECTOR security for years. Throughout this time reporting issues and fast response times has been excellent. Calls to NICOLE are treated with a true sense of urgency, both in her problem solving expertise and dispatching service people. JARED has responded to our home on more than one occasion. There is NO DOUBT about his professionalism and job knowledge. Always timely arriving at the scheduled time or calling if he may run late. Both individuals are a TRUE ASSET to VECTOR.

Our installation was great. Service has been good. The only thing we have had issues with is our cat setting off the motion sensors so we don't use them at this point. Hopefully there will be a fix to this in the future. I would recommend them to friends and family.

Vector has provided excellent service on this account during extreme weather conditions. Customer Service and technicians are well trained especially Mike.

The tech did a great job. He was knowledgeable. He explained everything, answered all questions and worked in a timely manner. I would recommend him to anyone.

I upgraded my security panel because I no longer have a land line at my home so Vector offered to upgrade panel and monitor via cellular for only $5 additional monthly.

System was using telephone to call monitoring system and now no longer works with my voice over Internet system. I am having a new system installed that does not require the phone service. I am receiving some extra new parts for the same money, so I am very pleased with my service.

I have had Vector as my home security for about 6 years now. I'm very pleased with their service. I haven't had any issues so far. They are diligent in everything they do. Very professional and courteous at all times. I have even upgraded my account with them and I have nothing but praises for them. They have resolved any minor issues with billing we had without any problems. I recommend Vector to all my friends and family.

The customer service rep did not tell the technician to take enough sensors so that all could be replaced. The technician had just one working replacement sensor with him. He stated that the other two existing sensors of the same age as the failed one needed to be replaced ASAP. I called immediately to schedule a return visit. To my dismay the customer service rep insisted that she could not schedule a visit unless the other sensors already had failed. I was irritated and said that all should've been replaced. She reluctantly went ahead and scheduled another visit. And GUESS WHAT HAPPENED at 2:00 AM this morning??! Sure enough, one of the two remaining old sensors triggered the alarm. I had a similar experience with Vector over battery replacement several years ago. Vector needs to focus more on prevention/avoidance rather than fixing-after-the fact. This is not acceptable customer service!

Very professional service and installation. Thank you Vector.

New service at my business along with a security camera system. Mr. ** was professional as well as courteous and made the process very easy. Have not begun the service yet.

Technician (Wayne **) arrived on time, and requested that I describe the nature of the problem. Subsequently he examined the system and diagnosed the reason for the malfunction. He then fixed it promptly, tested the performance, and explained to me patiently what caused the problem and what had been done to correct it. I am favorably impressed with the professionalism and conduct of Vector technicians.

I've had Vector alarm service ever since I moved into my home in the Vine Ingle area in Macon. The service is great and very quick to respond. If there is ever an issue or question the local Vector representative is always there to assist. Being a new dad I feel very safe having Vector security alarm service. I highly recommend Vector for your security needs.

I had a great experience. I am very pleased with my installer and your customer service in Covington.

Awesome security system. Great installation. Very professional. Would highly recommend.

Excellent service. Quick response. Awesome customer Service.

The customer representative was very professional in his line of work. Explained what he was doing and the reason for being at our home.

So far so good!

Sales and installation no issues. Customer service was ok - the process to get a service appointment was slow the first call I made so much so I had to abandon the call. The process of changing what's on the service ticket after you've got a ticket in process shouldn't take so long. From a value proposition, at 50 a month in monitoring fees, and a prospective service plan cost of 180 a year additional is excessive.

You guys are awesome, Sandy has great personality.

I would like to thank Alissa (**) for all she has done in the past 4/5 months that we have been trying to upgrade my system to be able to monitor my home from my phone. We have not been able to find an internet service that has upload speed of 50 mbps since I am in a rural area. If you are able to upload cameras to the phone for less than 1 mbps, please let me know so we can see if it may work for me. Alissa has bent over backwards to try to find a way for the system to work. She has called me and talked, she has been there when I needed a friend for my stressful moments, always had a smile in her voice. I feel we have made friends and I would love for her to get any promotions you can give her. She is definitely an asset to your company. Thank you all for your help with our system.

I have been very pleased with Vector Security. I like the fact that motion detectors and sensors are wireless. I also enjoy the convenience of setting the alarm from my cellphone. Whenever I had a problem the staff on the phone were courteous and polite.

I was assisted by an intelligent, courteous, and personable agent who well-represented Vector Security in helping me to understand Vector Security Policies. It was helpful to work w/ Ms. Ruth **. I have been with your company 10+ years.

I'm very please with my alarm company, Vector Security. It has been installed since we bought the house several years ago. The response time is excellent and the service is outstanding. Great people and company to work with. We are definitely satisfied with Vector Security.

Vector Install - Everything was great except for getting the sales office to return calls.

Don was very nice and walk me through everything, answered everything I need know and did everything by steps so I understood it.

Incredible security experience. The monitoring is very fast and the service is perfect. Highly recommend.

Our business currently uses Vector Security's services at five different locations. Their staff in the Geneva location is always very helpful. Whether it is a simple call to run a fire drill or a call to contact service or to report an issue Vector of Geneva is always willing to listen and help correct the issue if not over the phone then a technician will come out on site in a reasonable time. The only issue I have is during off hours calling into the Pittsburgh office - there seems to be a gap where I have to wait to talk to someone which may take up to 5 minutes. Their staff is always upbeat and polite and willing to lend a helping hand.

Had problems updating browser per your email and establishing my Vector security account.

Our home alarm system was installed seamlessly and it was a good experience beginning with our sales rep through the installer. The system has worked well and the monitoring people are very friendly and competent. My only complaint is that the billing department seems to be clueless, but other than that, it's been a good experience that I can comfortably refer.

Satisfied with assistance.

The guys were great... fast and helpful. Price was great. Thanks guys.

Always professional, friendly & willing to help.

I have been dealing with Nichole for about three years now and she is always a great help. She's professional and easy to deal with. She gets the job done!!!

We've been customers of Vector for several years now. We are extremely happy with the company & service. We realize that other companies have competitive rates but we are satisfied with the level of security that Vector offers. We thank you very much for the wonderful service that your company provides.

I love their customer support and the technician was very professional.

Vector has proven to be diligent with their services, calling us on low batteries and other issues we were not aware of. They were also very thorough in explaining our system.