Vector Security Reviews

We like Vector Security. They keep a professional staff in the office and out of the office. Chris is a professional and knows what he's doing he lets us know when he going to make noise and what he doing during the testing. He was on time, looked the part, wears his ID badge and even let us know about the other things your company offers. Keep up the great work.

After comparing other companies and prices I selected Vector Security. They installed my system and I signed up for monitoring. I have used them in the past and was satisfied. The installers answered my questions and worked with me to install items in a way that matched the way I live in my home.

My family and I have been loyal Vector customers for about nine years now. We are completely satisfied with the service we have received over the years. Micky came to our home today to explain all of the new features that we could choose from to upgrade. This company has some really great security additions and we are happy to say we will be upgrading our system. Thank you Micky for a wonderful conversation with my husband and me today. You are very knowledgeable about Vector's security business!

I was the victim of an unethical action by another security company. They led me to believe they were upgrading my Vector system; instead they switched my security to their company. When I found out about the switch, Anmol and the other Vector staff were very understanding. They explained exactly what had happened and then spent time going over my options. Despite several financial incentives offered by the other company, I chose to have Vector remove the other system and install another Vector system. They have always given me good service in the past, and I wanted a system and a company I could trust.

We have had the service for 16 years with excellent results. The upgrade was in our price range and what we were looking for. The rep was knowledgeable and courteous. We would recommend the service to anyone and are pleased with our choice of security companies.

I selected Vector Security because they responded quickly to my request for a quote for a new security provider. Your representative, Paul **, was able to quickly provide me with an answer to my question of being able to provide service without my business having landline telephone service.

Chris was prompt, courteous and very thorough when he checked our system. I offered him a ladder to get into attic and he very thoughtfully put the ladder back in garage. I also appreciated Chris donning his blue bootie slip ons as he entered our home, very respectful. I felt very comfortable having Chris in my home and look forward to his next visit.

Chris was polite and did a great job. He came to my location at the appointed time and performed his testing in a professional manner. Chris reviewed all the results and made sure I know what he was talking about. Vector personnel have always presented themselves in a professional manner and completed their work quickly.

We have been with Vector Security for some time and have enjoyed our service at both our home as well as our business. As we thought about upgrading our system, Stone ** was very helpful and introduced us to many of the products we'd not even heard of. The new technology and personal service have guaranteed us as permanent customers.

This a new installation for this home. Tech did a good job. The equipment is easy to use and understand. This is the second home that I have had Vector install a system in. I like the customer service and Technical support. When the alarm goes off the monitor center is checking on you quick. Thank all of you for a job well done. Thanks for your support.

I chose Vector because they have been in business a long time and I had an account with them before. The customer service rep today was polite, professional, and answered my question. She was very pleasant to deal with! Also, in the past, the service call charges were outrageous. These have since been amended.

I called customer service with questions about my bill and requests for further assistance with my system. I spoke with someone named Rita who did an excellent job. She is knowledgeable, professional and very service-oriented. This evaluation is related just to that one call to Vector Security Customer Service.

I had relocated to VA from OH. I had Vector in OH and was happy with the service and the equipment. When I moved, I had the option to transfer my contract to the new owner, pay off the contract, or get a new contract in VA with the same equipment. Long story short, when I decided to get Vector again in VA, there was an issue with giving me the same package I had in Ohio for $0 installation since I had purchased additional items (i.e. glass break, fire alarm, etc). I had been told in Ohio that I could get the same package with $0 installation fee. This wasn't suppose to be the case. I was allowed a basic package for $0, but anything more I would have to pay for. I explained to Vector in VA that I was told in Ohio I could get the same equipment in VA for $0 installation. Vector investigated and ultimately honored what I was told, though it shouldn't have been the case.

I spoke with a rep, they disarmed the smoke detector so it wouldn't annoy us. The rep also asked if I had another smoke detector that was not connected to this alarm system. She was very concerned for my safety. I appreciate that. She scheduled an appt to have a tech come out and fix or replace the detector.

Home security, fire and safety. Very friendly. Confirmed visit. Thank you for the service and looking forward to having the security. Will feel comfortable knowing I have the safety and security.

We were completely satisfied with the service, but we needed to tighten our budget. Vector was unable to compete price-wise with the company we are going to. Here are some more words to reach my fifty required minimum count. We had a good experience with Vector, so our cancellation is strictly a budgeting choice on our part. Thanks.

Great; however, bill pay on phone is way too long. I had to continue to call all day. People are working, taking care of kids, parents and this is time that we are unable to get back.

We live in a safe neighborhood, which unfortunately gives people a false sense of security. We have already had to take footage to give to the police, due to petty car theft. Happy we have the cameras to help with surveillance. It helps us to feel more secure in our already safe community.

Spoke with a representative to settle two issues, one to register on the internet in order to change credit card information and to request service call for misplaced window contacts after window company removed windows, and installed new ones. Representative on phone was very helpful, informative and pleasant to work with. Accomplished both objectives in short period of time. Thanks Vector.

When I contacted Vector on a Saturday for information, I received a prompt response. They were accommodating to our schedule and the sales representative Jason ** was courteous and professional. He patiently addressed each of our questions and made modifications to our system according to our needs. When I contacted Jason with a follow up question by email, he responded promptly and addressed my concerns.

I have had Vector for over 7 yrs and have never encountered any problems. My son recently became a homeowner and I strongly recommended he get a Vector security system to protect his investment. As he was working at the earliest installation date available, he asked me to fill in for him. I was happy to oblige. Glad to see your service personnel are just as wonderful as the system you provide. Not only was your serviceman, Darren, prompt but courteous, professional, and very knowledgeable about your products. As it had been over 7 years since my installation, he updated me on the products now available.

We had Vector Security at our old home that we sold & moved to a new home with an ADT security system. I don't know if we were just used to our old system with Vector or what it was, but we instantly missed our old system & called ADT to have them pick up their equipment. Having Vector installed in our new home was a no brainer & their equipment was so much cheaper than ADT, too!

Very pleased with the service and took the time to help move the system to better protection for our family. Highly recommend to family! Will also be looking into more to add to protect us. I can not express how much I like this company in more than 50 words but I do.

Using Vector Security for over 15 years and completely satisfied when security action is taken. Also reliable service when in need for problem and repairs. I will recommend family friends to use your security company whenever service or problems arise. Once again thank you for your kind cooperation and assistance for any future matters.

The estimate provided by Jim ** was very timely and we were able to get the service scheduled within a week and a half. The installation today by Charlie was fantastic and I received a very detailed account of the specific features that are contained in the system! I am very happy that we decided to go with vector.

We were referred to Vector from our son. We have been happy with the system and service since we installed it. This is the first time we've had an issue, and the service rep that I spoke to was great and the service tech, Mr. **, was extremely nice and helpful.

The technician Joe, up on time, was considerate and professional. He fixed my system quickly. He was considerate of my dog and the alarm noise. He gave me a good warning so that I could keep him calm.

Erica did a great job of stopping the beeping and scheduling a tech appointment for us. This has happened a number of times and she was able to help us out. Really impressed. Great job! So far we are very happy with our Vector system despite this malfunction. Great customer service.

This Customer Care Representative was extremely knowledgeable and helpful. She was able to read my system and answer all my questions and patiently resolve my heat detector/smoke alarm issues. Because of my recent medical situation I was not able to take care of this heat detector/smoke alarm before now. She is a great ambassador for Vector Security.

This is not for a new system just an upgrade. The staff is wonderful and very on point. We want a better system for our home. Also we would like to discuss having cameras if possible. Please let us know what specials you may have on this. We have been dealing with Vector for years now with no issues and we want to continue the service. The customer service reps are very helpful and patient along with the monitoring reps - I can say job well done.

The technician that came to install my security system was courteous and knowledgeable. He took the time to explain how to use the system and was patient with my many questions. The salesman did a good job also. I would recommend.

Vector Security did a great job with us. The sales department was professional and on time. The prices were fair from other companies I looked at. Vector's service department was also great. They came on time and left my house spotless. Make sure you call Vector if you have security concerns in your house.

We looked at several security companies, and decided to go with Vector. I'm really happy we did! Their salespeople and install technician were awesome. I'm satisfied with the tailored system we received and confident in their monitoring capabilities. The system is top notch, and they've been so helpful with the whole process!

We choose Vector because Jon (salesperson) was great. We like the 3 year contract and then year to year after that. Customer is awesome, everyone that I spoke to was respectful and willing to help fix the problem. Micky Customer Service Manager took time to explain all Vector Security Options.

Overall my experience has been good. Our tech has been outstanding and helpful. The last few months though I have been disappointed that when I call for service or question I need to leave a message. Sometimes it takes a day to receive a callback. Response to have proposal for new system has been quick.

The staff at Vector are professional career caring and knowledgeable people. They have helped me in many complex situations in a timely and courteous manner... I will continue to use them for my security and my mother's. I look forward to many more years of their service. Thank you especially to Carey, Wendy and Anthony.

Vector Security serves several homes nearby and was recommended to us by friends and associates. We have been pleased with their service for the last 14 years and feel quite safe and secure when we leave our premises. Monitoring staff, service technicians, billing staff and customer relations staff have always been quite pleasant, knowledgeable, competent and eager to please. To date we have had a very good experience with them and anticipate more years of good service by all of the staff at Vector Security.

Is unthinkable that it takes a week to get a appointment scheduled and another 8 days before a service call. Meanwhile my motion sensors are disabled because the battery is low and the beeping disturbs my household, so my property is not fully protected. I'm paying for service that I am not receiving.

We have dealt with Vector Security for numerous years. The experience we have had with their team from the planning to the install has been phenomenal! They have exceeded our expectations in many ways. They have always been concise and very detailed from the paperwork/contract phase to the install and cleanup. Wonderful group of people to work with and would recommend to anyone that is considering them.

Vector Security offers a feature rich system for good value. The system gives total control of home security and door lock access with remote capability. Installer was professional and left the home as he found it, no mess or damage. Since this house is a vacation home I can monitor home activity remotely. I have used the system to unlock the front door to allow access to the home for workmen, then was able to lock the door and reset alarm.

I was referred to Vector by Carrie **. I was extremely pleased with everyone I dealt with and also with the timely manner in which the alarm technician came out to install the alarm. The technician was very informative and showed me how to use the alarm in detail. I feel more safe and secure knowing I have home protection and would refer others to Vector.

Staff was very helpful and handled request in a timely manner. All staff was respectful, well-mannered and polite. They are efficient but never seem hurried. They always explain things thoroughly. It is always a pleasure dealing with Vector Security. I always feel comfortable talking with them. I am glad to do business with Vector Security.

We chose Vector after meeting Mark ** at a home show. It was his wonderful personality, his honesty and his willingness to stand behind his product that made us choose after for both homes that we own. He has gone above and beyond the call of duty. When we were in New Orleans for my son's wedding we had a problem with our pet sitter getting into the house. The battery had unexpectedly going dead on our door lock. He personally came over to the house and did what needed to do so our pet sitter could get in and take care of our dogs. You are such a lucky company to have a man such as Mark **. We know we can count on him and because of that we know we can count on Vector.

Mary was great! She took her time and explained everything to me. She did not try to get me to buy things I didn't need just for a sale. She was very honest and open about all aspects of Vector. Her customer service is what made me choose Vector. She also follows up from time to time to make sure I am pleased.

Our sales person had great suggestions on how to make sure the whole house was covered, installation was quick and clean, and if we accidentally set off the alarm, the phone call from Vector comes very quickly which shows how good the monitoring is.

My front door alarm went off when I shut it and we could not disarm it. Your operator got us to the right party for help. The technician walked me through a reset and set things straight. He also explained possibilities which could have caused the mishap and said if it happened again a technician would be sent out to our house to check for faulty wiring or such.

For the past few weeks when my alarm has been activated, I have not received a call to make sure all is well. Called customer service and the service was good. Hopefully the service call will be just as good.

The service I received from Stone and his team OUTSTANDING!! The installation tech was very professional and friendly. He guided me through the account set up process and tutorial with ease. Stone is one of the most caring General Managers that I know. It was a pleasure doing business with him. I am very please with Vector Security and the peace of mind given to my family.

Security camera installation for a self storage facility. George, Bob, Dave, and George did an excellent job installing and setting up (9) additional cameras. Also left the job site spotless.

I'm so glad I found Vector. There is a "comfy" feeling with this company. From the first contact through installation was totally enjoyable. Our sales consultant (Chris) made us very comfortable and gave us knowledge and guidance without pressure. Installation by Mike (Bob came by later) was stress free and professional. Great care was used so no damage was done to our home. Also, Mike's patience explaining and teaching the use of the control panel was amazing.

The rep was patient and thorough - walked me through step by step. Provided me with the information and instructions needed to do this on my own. Can't say enough about how pleased I am!

We have enjoyed this alarm system at our business. It's very easy to use and very accurate. The panic button is also an added bonus to add a greater level of security for our employees! We would recommend this system to anyone looking for a business alarm system!

I have enjoyed my Vector security since day 1. I never question whether it is functioning! It's very reliable and easy to use! I would highly recommend this system to anyone and will never own a home without one! Customer service is outstanding! They are always so helpful!

I need to start at the beginning: my house burnt down on 5/17/15. So, I've been rebuilding since that time. Vector took over the HOA agreement with a security company. So, I had your company prewire my house. I called your Dallas office and arranged to have the final installation of the system for September 12th. No ONE showed up. On 9/13, 9/14, 9/15, 9/16, and 9/17, No ONE showed up or called me. I called on 9/19 and was told they would come on the 20th. They did arrive on the 20th: installed the system and did not place a control pad at the back door. Before, I had three control pads, but I found out that I have to pay for the 3rd. However, the prewire was for 3 control pads.

I am very well pleased with Vector security alarm system. Customer service relations manager Micky did a great job in explaining everything to me in full detail about my new upgrade... Thank you in advance Vector for such an educational alarm system.

There is no other security company that I would recommend. From start to finish, from the initial consultation, to design, to review, to install, and even after the sale, Vector Security is the preeminent security company. First and foremost they took the time to listen to my family's needs. When it came to system design, they provided top value for our dollar and our budget. Installation was neat and professional. Anytime we have needed anything after the sale, they promptly answer our questions. It is nice to know our security is in the hands of such a professional company, and it is comforting that most of the area also depends on Vector. When you drive around, you see Vector signs on more driveways than any other security company.

I was brought into this project toward the end of the process, but a general feedback was that our staff is disappointed Vector did not provide a technician to ask questions and advise about best practices. Because of this, we do have several card readers that are not used and had to add on to the project for things that our staff not thought about and were not suggested to us. At the end of the process we had a sit down and a more technical discussion and that seemed to help clarify matters. There were also substantial billing issues with Vector applying payments for invoices other than what the payments were intended for, causing a lot of time to rectify and an ultimate refund to us from Vector.

A technician has been out about 5 times for same issue with back camera. The last technician solved probably, but the camera later became dislodged from its mount. Now someone has to come again. Add to that, the front camera is not responding now. This is very frustrating. So I don't know how to rate this. If I must rate it, I would say experience with technicians has been good. But long-term results have been atrocious. Technician scheduled to come out again on 9/28/16.

Our salesman, Scott, and the two installers, Devon and Jr were very friendly, professional and knowledgeable about Vector products. Scott designed the right system for us. They took time to show me how it works and answer all my questions.

We had Vector update and activate our security system last week, and I deeply regret signing a contract with this company. Here are the things that have gone wrong:

Reached out to Vector for info on video cameras to improve site security at our plant/warehouse. Sales rep was quick to make an appointment and very thorough with his recommendations. The technician was professional and courteous and did a great job. Entire system installed in one day. Received follow-up communications to make sure everything was satisfactory. Would recommend this company.

The installation team arrived on time and fully prepared to complete the installation in one visit. They were friendly, knowledgeable, and extremely easy to work with. After all of the sensors were installed and the system was operational, they provided a thorough tutorial on how to operate and make changes to the system, and fully answered all of our questions. We have gladly recommended Vector to several of our neighbors.

On September 21, 2016 our home was broken into and robbed. The alarm was set however the motion detector failed to detect the intruder. After talking to the regional office for our area we were not offered any assistance or concern for our safety. All that was done at the time was to set up a time for the service tech to come the next day. Needless to say we were unable to sleep or eat worrying about our safety for the night of the robbery. The tech arrived at 9:15 September 22. First I requested he set the alarm to see if the motion detector was working. We have two motion detectors - one in the great room and one in the master bedroom. The tech and myself walked around in both rooms for several minutes neither detector picked up any motion. The tech adjusted both motion detectors and their angel on the wall.

I had a local security company and the number of false alarms was horrible. I now have 5 commercial Vector systems and 2 residential, and couldn't be happier. No more false alarms. More impressive is how courteous and responsive their customer service is. Great company, great people!

A Vector employee telephone me today because my credit card was rejected. It was an extremely efficient and quick call wherein I was able to supply updated billing information. The representative was pleasant and personable. Indeed, everyone from Vector that has ever called me has been the same - even when I accidentally set off the alarm.

My experience did not start off well when I called to request service for my alarm panel that was sending lower power signal when it should have been working appropriately. I called around 7:30 on Friday morning to request the service which was noted, but I was told that another group handles the actual scheduling of visits. I called the number that was provided to me, but it was apparently before their regular operating hours. I was told somebody would call me once they were in the office, but I did not receive a call back until 12:30 from an unknown number which was apparently a contracted third party. At that time I was told nobody could come to assist until Thursday, September 22nd, nearly a full week later. In light of the fact that my alarm panel was now not working at all this was not acceptable.

Your technician was professional, competent, thorough, focused, and courteous. Overall excellent. Note: I managed several hundred technicians in my 40 year career so I speak from experience.

Magdalena ** was very pleasant and helpful to me to resolve some issues that I had with my contract. She was very professional and is a great asset to your company as a customer service representative.

If you are considering the installment of a security system look no further than Vector One Security. Their staff is outstanding. We found them to be thorough, thoughtful, considerate and caring. They were very professional every step of the way. They are knowledgeable and adept at what they do. It was clear to us they wanted to provide our elderly Mom with a system that fit her needs and they didn't want to provide any features she didn't need or couldn't use. They proved to us they didn't want us to spend any more than necessary, yet they made sure she was secure enough in every way. Their pricing was fair and moderate. This company is first-rate and you will be happy if you choose them. Our family was. I truly appreciate the ethical and professional way they do business.

I couldn't be happier with our new security system. All of the issues we endured in the past are a distant memory. Stone was knowledgeable, patient and exceptionally professional. I always knew he was available but never felt pressured.

All of Vector staff including monitoring system personnel are knowledgeable, reliable, courteous, professional and responsive to customer needs. We like the mobile features of our system so we may monitor our home when away. We are still learning how to use all of the features provided with the system regarding history.

A very nice young man came out and changed out our batteries and also offered us information on getting a second smoke alarm. Before he was done he checked ALL areas and made sure the alarm system was working at full capacity. He even told us that if we had a problem with one of the units it would be changed. That was the one that started the LOW BATTERY BEEP. He is a very polite and informative young man. Would want him to come out every time we have any problem, because of how knowledgeable he is and also the way he represented himself and the company he works for. His name is AJ. Thanks AJ!!

I have a broken back motion sensor and someone came out to look at it and they replaced the batteries and called it a day. Now it beeps every 5 minutes and the cops have showed up at my place of business. It's ridiculous.

Our home alarm and camera system are great. The remote access and scheduling are convenient and easy.

We were having trouble with the newly installed alarm system. Darren ** diagnosed and resolved the problem quickly. He was confident and competent. He has a professional demeanor, and represents Vector Security well. The equipment that he installed was done well.

I love my service that I have had with Vector Security. I have always been treated awesomely with the best courteous service treating me with the utmost respect. I give 10 stars.

I had a great experience. The system works great and the price was very reasonable with all that I have. I'm very pleased and feel safe knowing my home is well protected.

Overall extremely satisfied with the system; appreciated the time spent going over the system and its details and its installation. I've had a couple of service calls regarding the LED lights and their use during power outages; technicians have been helpful.

Jason ** was very good at explaining the different uses of the Vector security intelligence system. We Tailored a plan for the needs of my house and my family. I'm very happy with the product, and the ability as I have with the technology. 100% satisfied customer!!!

Personal, friendly, professional and explanatory process throughout the entire installation process. We replaced a national recognized existing system with the Vector system. The feeling of addition protection is astounding. Being able to view the status of the system provides comfort and assurances when traveling. Recently, we were notified of an opened door during the height of a hurricane. My previous system would have been rendered useless during that storm. Impressive.

We recently bought a new home and contacted Stone on the easiest way to switch our existing service to our new home. Stone and his team made the process easy, efficient and stress free. We also upgraded our plan and are extremely happy with the products.

Original review: This company has very poor service. This is an honest and accurate review. (They keep marking me for deletion.) I am not affiliated with any company nor am I trying to sell you on a product. This is not an advertisement. I think this is how they are getting my reviews deleted so I will keep changing them until Google allows it. Thanks Google admin! You guys rock. But, instead of leaving this company a scathing review, I will instead leave all the information needed to avoid them as this is the best use of my effort. First of all, we are in the year 2015. Everyone has wifi, a network connection, and smartphones and this type of ridiculously expensive subscription based service is un-needed.

I called because my control panel said that service was needed. It turned out to be an issue for our tv/phone company that disconnected the security phone line. We tested the system and got it fixed promptly. Your people were friendly and helpful.

Contacted Vector and spoke with Crystal ** to clarify the call and contact list, as well as make changes and upgrades. She also forwarded a zone description to our system but unfortunately it does not delineate where the zones are located.

I was extremely please with Mr. Stone **'s explanation of the system coverage and costs. His installation team did a great job as well and explained about each type of sensor that was installed for safety and security. I have been very pleased with the overall capability for the system, especially using the mobile app to check cameras and sensors as well as lock the doors and arm the security system when I am away. I feel much more at ease having the heat, smoke, carbon monoxide and security sensors monitored 24/7 by Vector Security. I highly recommend Mr. Stone ** and Vector Security!

The security sales process with Stone ** was detailed and very easy. The install process was seamless and the few minor problems were handled quickly and courteously.

Darren ** was awesome. He showed us everything and even answered all my weird questions and made sure we understood. He cleaned up after himself and was polite.

The Technician Charles made me feel very comfortable with him in my home. He was very courteous, friendly and patient. I am completely satisfied with the installation. So far, no problems with the system.

Spoke to Tonii about options on a new thermostat that compare to an offer I was given by my electric company. She assured me that the thermostat Vector offers would exceed the expectations of my electric company's offer. Greg came and installed the thermostat a week later and walked us through how to use all the new features. It works great. Absolutely love the new things it can do. I would highly recommend this be added to everyone's house!

Sean ** quickly reattached the sensor and explained they do dry out. He further suggested I get the app on my phone to arm disarm the alarm anywhere there is wifi. He also said the app could be put on my daughter's phone. He helped me load the app and set up pass word and explained everything. He also helped get the ball rolling in changing the account to my name. I will ask for him any time I have a problem.

The entire process - beginning with equipment and monitoring needs selection throughout installation - has been efficient and seamless. Conducting business with everyone at Vector Security has been a pleasure. The quality of the HD camera output deserves special praise! Thanks to everyone at Vector!

I received a call concerning the fire alarm downstair. It had been replaced a year ago. The gentleman said it should have lasted longer and replaced it. He also replaced the sign outside. It was the original one and was in bad condition. The gentleman was very pleasant and efficient. Thank you.

On 9/16/16 around 4:07pm, someone driving a Vector van with "how's my driving" #0854 blew through a red light on High Road in Tallahassee. Our traffic light coming off Hartsfield Road had been green for 2 to 3 seconds when I saw the van traveling too fast and no slowing down. Sure enough, he blew right through the light. Fortunately, the vehicle at the front of our line had not moved yet.

I called Vector a few times and didn't get good results. I called and got Erica and she was the best rep. She looked at my equipment and gave me all my voices of repair, upgrade, expansion. She was pleasant, and very helpful.

I was happy that Darren did my camera install as he did my security install at the same location. As before, he was a true professional and knew what he was doing. He kept me informed as to what he was doing and the time it would take to get each portion complete. I am satisfied with my installer and Vector's decision to hire him. Way to go Darren.

Chris ** came for a home consult and was courteous, thorough, and honest in his assessment of what I needed. No question was left unanswered and any misgivings I might have had were assuaged. Very well done on his part. I have not had installation yet but if your company's reliability lives up to its reputation, I will be recommending Vector to friends/neighbors.

I had my alarm system checked out and had an additional smoke detector installed. The Vector service representative, AJ, did an excellent job in evaluating the problem and asked if there was any other area in my home for an additional detector. He and I located an area where an additional smoke detector should be installed. One was installed and I am very pleased with the work. AJ is an excellent representative for Vector Security.

The whole two years I've had Vector, the service has been great. I've never had to call with issues, nor have I ever had my home burglarized. However, this month as I'm trying to cancel my service because of an assignment and selling my home, I encountered a terrible process. First, I submitted a "contact me" request and when I talked to the representative she told me I had to send in the HUD-1 and PCS orders to a cancellation e-mail. Why is this information not easier to find on your site? It would've saved me a 20 minute phone call and the technician's time.

I have a plan that allows for system checks and battery replacement. When I first called I got a woman who was not having a good day so I asked for Brenda, the supervisor. She quickly fixed the situation and sent Nick to do the inspection and battery update. Nick was thorough and professional and very friendly. I first installed Vector 22 years ago and did an entire system update about 7. The customer sales rep who answered initially is not the usual experience or I would not have stayed with Vector.

We just moved and made an appointment for a sales rep to explain the alarm system. They didn't keep the appointment. So I called customer service who took 40 minutes to answer the phone. They told me someone would call me back. Three days later a tech called asked if someone had contacted me. I said no. He said he would come and explain system. Only because of him did I use your service. I needed the alarm certificate so I call customer service. I was on hold 58 minutes, not good but worst didn't get the certificate. I finally got it after I sent an email.

The last service guy I had, Mike, was great. However, there are many issues that we are having. We started testing our panic buttons monthly, only to find out that the signals were either not received or there was a delay. This is very disappointing. We also have been waiting 3 months for 1 panic button to come in?!? It is hard to believe you don't have these in stock when this is your main purpose?

Ron ** was helpful and informative throughout the pre-install steps. Whenever we had a question, he would find the answer with no hassle. We experienced some trouble during install to get the system to work exactly the way our company needed it to, which required special programming. Dale was persistent in getting what we needed accomplished, and often stayed late to make sure we were still secure and running as we should.

I scheduled service to replace my system battery - technician was supposed to come today (Wed, September 14) between 12 and 4 pm but did not call or show up in that time period.

I was provided service by telephone by Rita **. She was very polite and patient and helped me resolve my problem with my security panel. I hope she is compensated well because she is an excellent service representative.

The High Soaring Eagle Center, Inc. is a non-profit organization which benefits adults with intellectual and developmental disabilities. Our goal is to provide a safe environment for the adults who participate in our day program. Vector Security has made this possible through their excellent team of professionals who recommended, installed, and monitor our facility. We are very pleased with all that Vector Security has to offer and would recommend them for residential and/or business security needs.

Karen ** called me out of the blue inquiring about my experience with Vector as a company. I said that I was extremely pleased with them and have been with them about 34 years. The only item that I would like to take care of would be to get my ex husband off of the account. I had tried to do this before but he was non-responsive so his name has remained on the account. Karen did some research and discovered that if I sent her my divorce settlement showing that I am now the sole occupant at the protected address, I could remove his name without ever having to deal with him.

An entry alarm sounded at my home because family member entered the wrong code entering the house. She immediately corrected the code and the alarm stopped. She then waited for the call from you to verify if everything was okay. No call came. Instead, my husband received a call on his cell phone in New Jersey. Your agent stated he did not have our home phone number as the primary number. After police were called and it was verified a family member had entered the wrong code, the issue was over. However, my home phone should have been the primary call as it has been for many years.

Frank ** did a great job of coming in and helping us define our needs. He was quick to respond, personable, technically competent and a straight shooter. He helped us transition from a previous provider and showed us where our gaps were. Installations seemed to take longer than planned and invoices lack the detail and basic information to make us comfortable with the final amount. But all in all a step up from our previous provider.

Sure wish I could get a tech visit scheduled sooner than 4 days! My home phone isn't working, as a result of our current issue. Thank goodness we have cell phones. Vector reps on the phone today were great.

Everything from the original walk-through to the installation was exceptionally professional. Even when we were delayed (because of repairs following a fire), Vector could not have been more cooperative and helpful. Excellent experience.

The technician Joe showed up and called before arriving. His services was great and he got the job done quickly and tested everything to make sure it was working. Great customer service!!

System works well from both stations inside residence as well as from mobile devices. Have called the customer service department to resolve a sensor status - several windows and doors around the house still show as open when they are sealed and locked. Was informed that system would be reset from command center. The issue still remains unresolved. Would be great to have this resolved quickly. Thanks for your attention.

Darren was very professional and knowledgeable in regards to the system. He came out to install some additional sensors that we later decided we wanted after the initial install. He was also happy to answer any questions I had and also made very sensible recommendations for setting options for different situations and made adjustments to our cameras to get them working at optimal performance for our schedule and lifestyle. Great, professional service!!

I can say that the installation technician (Bryan) was a craftsman at his trade. Very clean and thorough job performed. Great instructional period and extremely professional!! Thank you and I look forward to future endeavours.

Total dishonesty from the get go. Sales rep (Matthew **) shows up promising the world but doesn't know anything about the system, can't figure out anything on his iPad. Tells us since we have an existing system in our house, we get the first two months free (not the case). I specifically ask him if I don't want the protection plan, will that make my monthly payments lower? He says no. I read the contract, there is nothing in there about the first two months free. And oh by the way, it says right there in black and white I am covered for the first year free for most of what the protection plan covers, so I am paying for something I already get free.

Vector Security provides excellent service with installation and followup with any technical problems. Sean always is here and will identify any issues and work to resolve any problems. Issues were resolved very quickly. Sean is golden and Vector provides a great security program. I will recommend these cameras and Vector Services to my friends and family. Thank you Sean and the Vector community services.

I had a system problem on 9/8/16, I was transferred to Sandra **. She immediately resolved the problem by walking through steps & she emailed the manual to include the steps of this morning. She made my day. Her professionalism and calm demeanor was OUTSTANDING! Normally when a rep states they will follow-up I'm waiting days or have to call back but not Ms. ** her follow-thru was phenomenal. HATS OFF TO Ms. **. Thank you Vector for having a Ms. ** on your team representing you!

My contact is Stone **. Stone is not only what I consider an expert regarding Vector, I call him a friend. He also made sure as customers we were satisfied. Stone always goes the extra mile to help me with my system. We feel safe now we are with Vector Security. My previous security company charged me for fire protection which I found out I did not have for several years.

A wireless transmitter had gone bad. The technician fixed it quickly. My only complaint was that the price was high for such a small and quick fix, but that wasn't his fault. He explained what went wrong but without a lot of chit chat. Overall I was satisfied and glad to have it fixed.

Great customer service and I work in the field.

I called today to request a Account Verification Certificate. I talked to Rita, I can surely tell then her customer service was wonderful. Not only she conducted herself in a professional manner, she immediately sent the Certificate to my insurance company and sent me a copy as well. Good Job Rita!

Mike ** went above and beyond on a Saturday to get our cameras installed and working. Nora is a great saleswoman. Jared awesome with the technical stuff. Great team!

Excellent communication and customer care w/ RITA: patient, excellent RELATING to customer, KIND, anticipated accurately next related question several times, explained answers clearly, the PERFECT phone employee. Seriously, THX!

Everything was perfect! I would and have recommended your company to everyone. I have been a customer for 11-12 years since you all were Safeway Industries. Thank you for sending out very knowledgeable and professional individuals. We appreciate them.

Control panel kept registering a low CPU battery even after battery was changed and the ready light did not come on. Via instructions over the phone, I was able to clear the system and it is now operating correctly.

Sean is the perfect example of how a tech should take care of a customer. He lets me know when he is coming, describes what he is doing, and is efficient. I really like the new flat panel monitor screen he installed.

Was notified by monitoring that there was a low battery signal in my fire device. Called and they got me to service and an appointment was schedule to have it repaired. Repairman was on time and very courteous.

We are relocating to an area not serviced by Vector and recently had to cancel our account. Over the years we have found them to be very accommodating and easy to work with. Whether an issue could be remedied by phone or a service call, they were prompt, polite, and helpful. When alarms were set off accidentally, they were understanding and even made suggestions to avoid situations in the future. We have been very pleased with them and have recommended them to the buyers of our home.

I contacted your customer service department for information on wireless access to my residential alarm system. Your rep was pleasant, professional and very knowledgeable. She handled my inquiry very well. I wish I could recall her name so the company could recognize her excellent service.

I was contacted by Vector and was very satisfied with follow-up. The problem was due to bad info on both sides. Vector followed up and everything was resolved fairly to both parties. Am very satisfied.

My husband and I are extremely impressed from the professionalism and kindness of the office staff and the installer from Vector. Agatha is very kind and efficient and a pleasure to speak to.

Darren was extremely professional and very knowledgeable about the Vector Security System. He made me feel very comfortable with the operation of the panel box, online, and phone app. Very friendly. I would recommend to anyone!! He explained other products in detail for me as well.

We were having difficulty attempting to download and activate the app onto our smartphone. The staff displayed patience and understanding throughout while troubleshooting and successfully helping us activate the account/app.

I contacted Vector with regards to a late payment notice and had the pleasure of speaking with Ms. Rita **. My concern was that while I made my payment on time - I mistakenly typed 0.66 vs 0.99 and thought Vector was sending me a late payment notice for 0.33. Rita quickly explained that Vector had not received my most recent payment although I could see where the payment was paid directly from my bank account. I sent Rita my relevant account information and I am pleased to say she successfully resolved the problem - which was linked to an incorrect account number (my bank recently merged with another). I would like to recognise Rita for her professionalism and ability to response quickly to the customers' needs.

My salesman Mike ** did an excellent job explaining Vector's services and how things worked. He provided me with a great value and I placed the order on the first visit. They were very accommodating when it came to the install and when the installer (Matt **) arrived on time and was extremely professional. I had just gotten the carpets cleaned and he made sure any dust from the install was cleaned up and explained how the system works. I could not have asked for better service all around!

I had several service related questions which were all answered patiently, as well as taking care of a payment which I did not realize was overdue until our call. Super helpful and personable.

Darren installed 4 Security Cameras in our Yorktown store. I couldn't be more satisfied with his work ethics and positive attitude. He went over the system and all the camera/screen options. I am glad to have him in our store.

This morning, I used "3" windows to configure the Video Device Settings. The camera had originally been set up by the technician with only "1" window. Using "3" windows is specified on the website and it fixed the problem. Thank you.

You could have not sent a more helpful, sincere with a pleasant personality, than your employee Jay. I just had both knees replaced and he was so concerned asking could he help by getting me a water or anything. I had no intention of adding another feature however, was curious and he was patient in explaining clearly and I was sold. Thanks, and please note that someone like Jay is an asset to your company. Thanks again.

Talked to Rochelle in service, very friendly, and extremely helpful. Talked us through some issues, our fault, and got our system working properly again! Great person. You are fortunate to have her!

Experience was great. Mary was knowledgeable, fair and most of all kind.

I have enjoyed the peace of mind and security with my Vector Security system for almost 2 years. When someone stole a package from my front porch last week, I turned to the company again for their home video surveillance system. Doug ** was at my home in one hour to set up service. They were able to fit me into their schedule on Monday. My service was expertly installed by Mark **. Five stars for Vector Security for this low-cost addition to my home, 24-hour excellent customer service and support.

Excellent customer service! Technician, Joe, immediately showed me his ID at the door. He was sent out to replace my broken key fob. He discovered 2 important issues that were not working on my alarm system! Had he not been diligent, I would not have known that the system wasn't in total working order! I asked for a phone number to give him kudos. I am VERY grateful!

My service guy today was Joe. He was very polite and professional.

Mr. ** was very professional and helpful in resolving my request for a credit for a false alarm fine.

Tech Darren worked in a professional manner, courteous and helpful in answering any questions.

Personally I feel like home with Vector Security services.

We would like to have the system removed because it is not working properly. Please see the system records of us calling to have it power down or disconnected due to the alarm going off when it wasn't even it supposed to be on. The system is going off when it's not EVEN ARMED. Please come to pick up your system. Your technicians have already tried to come out and fix whatever was wrong. The city department fines people $300.00 when the cops come out for no reason that's why we asked to disarm it or power it down. We would like to not be charged for services that aren't working correctly in the first place. When we lived there for the 4 months the system master bedroom alarm was going off. If you look at the records when we stayed in **. We used you for 4 years and had no problems.

Very professional, knowledgeable about product. Had an hiccup with appointment for installation, but was then rectified. Today is my installation, so I will see how that goes. Please don't disappoint VECTOR!

Cassie ** resolved the billing issue that I called about in a very timely manner. I was impressed that Cassie was accessible by phone, and if I did get her voicemail when I called, she returned my call promptly. She was both efficient and professional. My impression of Vector Security was significantly enhanced by my interactions with Cassie.