TruGreen Lawn Care Reviews

I have been using TruGreen for more than 15 years, on and off with success. Last year, I was very dissatisfied. I told the salesman who called me that I would not be renewing my contract for this year. Immediately, a manager was sent to my house and he promised me that things were getting better. Give us another chance? I wanted to believe them so I agreed to one more year. This year, things have been even worse. My lawn is now almost completely brown and dead. What is not brown are weeds, many different kinds of weeds. A technician was in the neighborhood. I stopped him and asked him what was wrong with my lawn. He said drought. We have an automatic sprinkler system. He asked me what time of day we water, I said early morning before sunrise. He scratched his head and said he would get back to me.

I hired TruGreen for lawn care. My lawn is overran with weeds and brown spots. It looks worse now by far than when we started with this company. We're told we were on a code red program, that a manager would observe the property on a weekly basis. Nobody ever followed up with it. We would be told they are coming on a certain day and not show up (numerous times). We would call the main service area office and they would say they will contact the local office. Then, no one would contact us or show up if they were supposed to. We would call back the service area office to follow up and they would say that the appointment was cancelled by someone, but no one would know or tell from whom.

Terrible customer service - I dealt with The Fruitland Park, FL office for almost a year. I was overwhelmed with calls trying to add additional services. Repeated calls brought no relief, just more unscheduled visits. The right hand never knew what the left was doing. Even after I cancelled my service, I still received calls trying to schedule services. A manager visited and I explained the problems and he told me that it would take until the first of the year to get matters resolved.

I've been with TruGreen for over 30 years. Wow, what a mistake and it appears since they acquired Chemlawn, things have gotten worse. I've now tried to work through the Houston office for over 3 years to get rid of nut grass, dove weeds, etc. and yet no luck. I live on a golf course with Bermuda grass and I can tell you my lawn looks worse than most lawns and yet I pay more for a service monthly that I'm not getting today. They continue to treat the lawn - I'm not sure with what but the weeds get bigger and bigger. One thing for certain, they are always on time to collect money and even if you are one day late, they start to call. I guess I have been the fool but no longer. Apparently, they don't know what customer service is all about and without a doubt, this is a true rip off.

First of all, let me state that I have been a customer of TruGreen/ChemLawn for the most part since 2001 (I cancelled when they killed my first shrub in 2006, but came back in 2008 when I purchased a new home and needed green lawn). On May 31, 2012 (Thursday), TruGreen treated my trees and shrubs. The following Sunday, I noticed that one of my shrubs had strips of yellowing (like someone had sprayed). This same thing happened to me back in 2005-2006 (with the same company). I knew that they were going to deny any responsibility, so at first, I was going to simply replace the bush.

I've been with T-G for two years now and the service and results are extremely poor. My grass shows no improvement and is polluted with crab grass, violet and many other unknown weeds. Also, I can no longer get the service manager to return my phone calls. About a week ago I called my local service office and requested an unscheduled weed control application, and I'm still waiting for someone to call with a service date. This I'm pretty sure will be my last year with T-G. Several of my neighbors use Scott's and their lawns look great! For my future lawn care it looks like "Goodbye T-G, hello Scott's"!

The lawn person came out in July and sprayed the lawn. It was on one of our 90+ days. The lawn burned up. Our lawn is dead and brown except for where it gets shade. The company sent a person out who told me that it was insect damage; not grubs, but surface insects. How can that be when my neighbors on either side do not treat their lawns and they look fine. They are all weeds but they are green. I am still waiting to see what TruGreen will do.

Lack of Quality - This is the first year that I have had TruGreen and it will be the last. Every normal treatment I had I would have to call and have them come back again. This was a bad experience and the company did not seem concerned. When I called and cancelled, the lady (?) I talked with kept telling me why they were so great and I told her 5 times I did not need the services and finally had to hang the phone up because she did not understand why I would want to cancel. It is a good thing she does not work for me, I would fire her. The service person called me two weeks later and said he would be by for my normal treatment. His company did not tell him I cancelled. I will tell everyone I know not to do business with TruGreen. They are a big company and just want your money. They just don't care.

I unknowingly paid my bill upfront twice and no one informed me that I have paid my bill twice. I even received a bill saying that I owe. When I called, they said that I don't have to worry because I owe nothing, but they never told me that I overpaid my bill twice for 2012.

Your people never return my calls! If I want to talk to someone about my lawn, I have to go to your office. What is the problem with returning a phone call? No one seems to have an answer.

I have been a TG customer for a number of years. Usually, I pay upfront for the discount and this year, I decided to pay after each application. I was on vacation the first three weeks of July when the bill arrived for my one application. When I got home, I had numerous calls on the answering machine related to my overdue bill and also paper statements. I immediately sent the statement back with my credit card number on it. Last week, I got a call that they wanted payment and I said that I had mailed the CC number to them and it should have arrived days before. They had no record of it. Two days ago, I got a letter saying they had received my remittance and something was wrong with my CC number.

I have used TruGreen Chem Lawn for 10 or more years, and have been satisfied with the service until this year. They call and say they will be here on a certain day, but they don't show up. I have to call and demand a day as to when they will be here. This is not satisfactory. I am looking for a new company to use next year. I pay for the treatment in full at the beginning of the year.

I spent a year and a half throwing money at these people for an individualized lawn service plan. What a joke. They just pulled up with the same truck they were spraying every other lawn with (not even taking into account the different grass types we have in this area). These yahoos once sprayed an entire treatment on my lawn during the fall when it was covered in 3 inches of leaves! After two return service calls in spring of 2012, which I might add I had to nag for despite being clearly promised by their company, it was clear they had no idea how to kill weeds or nourish my grass. My lawn looked the worst of any on the block. The grass would not grow and the weeds were taking over. I was the only one with their service. I fired them and called a local specialist who came out and immediately analyzed our problem. In only two of his treatments, our lawn was 100% better. Don't even think about hiring TruGreen.

I called TruGreen and signed up for a weed control program on 5/16/12. I informed the salesperson that I was planning on selling my house in the next few months and asked if the weeds would be killed by then and if TruGreen would reseed the lawn. I was told yes. I also asked if the seed would grow after a weed treatment. I was told yes and that the lawn should be in great shape by August. I told the salesperson that I did not want to sign up for the program, if the grass would not be in good condition in by August when I needed to put the house on the market. I was also told by the technician who did the first weed control treatment that TruGreen does not seed, as promised, and that I, myself, could seed a few days after the weed treatment. I was informed after I paid that TruGreen does not seed the lawn which was different from what the salesperson told me.

I signed up for TruGreen service approximately three years ago. I have dogs in the backyard and asked when I signed up for the contract that I be serviced prior to 8AM, so I can have the dogs in and still get to work. I was told that would not be a problem. The first year was about 70% followed as agreed. The second year, all calls were routed to another state (which is FL, I live in GA); and there was no one local to talk to when service was not being done by 8AM. The second year was more like 90% of the time. I had no one local to talk to. Also, I have bermuda grass, and the service people kept changing, so consistent care for my lawn was not being done. I was told the reason for not being on time was other calls and trucks breaking down three times(?). One time, they showed up at 4PM, just as I happened to be home. And the person said he had just looked at the service sheet and realized he was supposed to be there by 8AM (so I know it is in the order sheet) and asked if it would be ok to service.

I have been a TruGreen customer for about 4 years. Up until about 4 months ago, the service was okay. My last two lawn appointments have been no-shows. The first time, I contacted them via their site about the missed appointment. I did not receive an apology nor an explanation. All they did was reschedule. Then it happened again, another missed appointment. This time, I did not bother contacting them about rescheduling. About 3 days after the missed appointment, I did receive a message that they set up another appointment. I called them to cancel because I had just had a pest control treatment done on my lawn and did not want Trugreen treating it at that point.

We signed up for a service last year for just 4 applications to see if we liked what it did for our lawn. I was told by the guy who sold us the applications last year that if we wanted to continue in 2012, to give them a call and they will continue. We never called them back to resume service for 2012. So they have been here May, June, and July; and they serviced my lawn when I never authorized them to continue. Also, they have been taking $115.00 out of my account. After I told them to cancel from day one, they applied the service in May. I do not recommend TruGreen.

I've been working with TruGreen for 10 years now, so the stuff I'll tell you is true. We overcharge for aeration. A 1000sq ft home, we charge $200 for aeration and overseeding, as well as all of our services. They work their employees to death, no lunches. Seriously, we got sued a couple of years ago and we settled out of court. Our turnover rate is crazy. I'm the longest staying employee at my branch in Sacramento. This has affected my personal life where I have almost gotten a divorce. I guess you can say this is a confession. Because of the economy, we have let go of some really hardworkers. It's so aggravating and we pollute the earth by draining mix chemicals in deserted fields in Sacramento.

They have never gotten my yard free of the weeds that came up after they started the service. The service I had before had my lawn looking wonderful. When TruGreen started, they assured me they would keep it that way. The rep even made a note of how good it looked. Now after 7 months, it is awful. Talking to a supervisor was like talking to a wall. Nothing mattered but what he thought. They have inched up every month so that they are coming every 4 weeks instead of every 7 to 8 like I was told.

Costly service, but never solved my yard issues. I hired them to bring my apple tree disease-free. After 3 years, it never happened. We then moved on to my lawn and shrubs. I still have weeds in my lawn and holes in my arbor vitae hedge, roses are loaded with black spot. Then, they cut off the service because I owed them $27.00. They should be put out of service.

When I first called, I received a ridiculously expensive price and decided against using them. Then, a guy called me back and said that was the call center and he could do better. So, we agreed on a cost per treatment for 5 treatments and one free lime application. I received my first treatment, and noticed my grass turning brown on the tips the next day. I figured it was the weed killer and that the tips would be cut off any way with the next cutting. Within a few days, despite my routine watering, my entire lawn was brown and the weeds were the only green thing remaining (like the commercial on TV).

I called TruGreen for a quote to treat my lawn. The rep I spoke to couldn't answer all of my questions, just wanted to sell me a plan and not let me off the phone politely until I did so. I chose to hire a better company for the job. TruGreen reps then began calling me several times a day. The first few times I was polite explaining I was no longer interested in their service; but they kept calling. I asked several times to be put on their Do Not Call list; but they kept calling. I asked to speak with a manager; one could not be found. I think they are finally done harassing me, or I could be wrong.

Last year, I was unhappy with the service as several different agents did not service the entire lawn, in addition to several other problems like going over the lawn and sinking in due to excessive rain fall. I had several conversations with Dallas regarding this and thought the problems were solved. One issue was that I was assured that someone would call a day or so before coming out to service. For the first several applications this year, this was done. However, the last time, no one did and had they done so, I would have told them not to apply. The reason being is that we are in a drought here in Northeast Ohio. The lawn has been burnt for weeks now and I live in a rural area where we have well water. Consequently, watering is not an option during this dry period without running the risk of depleting your well. So on 6/29/2012, they came out and spread chemicals on a burnt rock hard lawn which burnt it even more. Would someone from the Dallas office please contact me regarding this issue? In advance, I thank you for your time and consideration.

We decided to open an account with TruGreen this year. Before their service we had a beautiful stand of tall fescue in our front yard. We began to notice the lawn was beginning to die off in late April after one of their services. By mid May 2012, 75% of our lawn was dead and unrecoverable. We tried several times to contact someone at TruGreen to find out why. After several calls to their offices in Henry County, GA and being told there would be someone in contact within 48 hours, no one ever called. I again called their office and asked for a supervisor to look at my lawn and call me when they were at my house so that we could discuss the problem. My neighbors saw someone at my house two days later, but again no one called. During this time TruGreen continued to try and service the lawn - or should I call it a dust bowl now? We refused their service until we could talk to someone about this situation. Again, no one called and again a week or two later, they are coming to do a normal service as if nothing was wrong. This time I contacted their corporate national number and again my call was returned to the local office.

We were scheduled to have treatment on June 26th and no one showed up. I called in the afternoon and they said that they work until 4:30 or so. No one showed up. I called this morning and the women told me she would try to call the tech. A minute later, I got a dial tone. I waited for a call back and received none. I called back and another woman told me that we were not scheduled for today and that she would schedule us for June 29th. This is unacceptable. When we are scheduled we should receive treatment. We do not use the lawn when it is treated, thus our grandchildren cannot play outside. Now we have to wait several more days.

My wife and I (both 29) bought our first home last year in August. After the MN winter passed, we needed to take care of our lawn. Lost and having never done more than mowing, I called TruGreen with a list of my concerns. The rep assured me the lawn would look much better by the end of the season. Two weeks later, I came home to a note on the door in absolutely terrible handwriting that was barely legible explaining why none of the work requested had been done. It appeared that someone had used a spreader to sprinkle some kind of fertilizer on the lawn, which I could've done myself in about 10 minutes. There's no new grass seed. Nothing was noted for any of the 3-5 other issues I had very clearly explained.

False advertising, fraud, theft of money: I have been calling TruGreen for weeks, since they charged my credit card for over $200 on May 15. They never rang the doorbell, no walk-through, nothing. I saw no evidence of service. I am trying to get a full refund, spending hours on the phone with liars. They all have a different story. They even took my comments off Facebook. They are thieves. They should be shut down.

I want to stress that this is my first year utilizing these con artists' service and I'm glad that I discovered the truth now as opposed to years from now, like some of the other folks before me. My relationship with them started with a complete stranger, wearing one of their polo shirts walking around my yard, uninvited. His explanation for being there was, "Your neighbors have been complaining about the weeds," which was completely untrue as I have a very close relationship with everyone in my neighborhood.

A man with a TruGreen logo shirt rang my door bell. Not knowing him and having seen a ‘beware of scammer’ alert from the local news, I wouldn't open the door. I told this man through the closed door that I was not interested. As he left, he made an inappropriate comment about my talking through the door. I did not like his approach nor his snide remark. With that kind of personnel, I would never pay for service from a company that allows that kind of staff behavior. Please do not send anyone from your company to my house again. Thank you.

I talked to the operators and they left a message for a manager to get back to me. Well, finally after a month I got a hold of one. Well, the conversation went south after I told him about Trugreen not doing any of the services they said they would to my lawn. Again, I paid in advance for my lawn to be taken care of. My advice is to do it yourself. Trugreen is awful in their all-around service. And good luck if you want a manager. Do not pay them in advance; or even better, do not at all. If I had enough money, I would sue them. So my advice to the world: Stay away from Trugreen.

When I signed up for lawn treatment, they said if I am not satisfied with the service, they will redo the application. The first application was done very poorly. As I noticed, the person who did the application did not cover many areas. When I questioned, he was not receptive and lied that he covered everything. After 4 weeks, my lawn is full of weeds and I asked them to redo the application. They said someone will call me. After calling 4 times, nobody called me and I had to cancel the service. They promised a lot before the service, but didn't keep their word. I will not recommend this company to anyone. I lost my valuable time and peace of mind calling and dealing with these people.

TruGreen said they would take care of the weeds in my lawn and put holes in the lawn for it to breathe for better growth and better lawn. I paid in advance for the year and TruGreen has not done anything the salesperson said would be done to my lawn.

I signed up for TruGreen in early/mid-March 2012. I explained to them that my house was on the bay and that New Jersey had passed new laws regarding using fertilizers near the open water. The woman on the phone assured me that this wouldn't be a problem. I paid them in full by credit card at that time. When I continued to receive bills in the mail, I repeatedly called them over a two week period. After numerous phone calls (approximately 7), being put on hold for extended period of time, being told that there were no supervisors in the building and that they would get back to me. I finally spoke with a supervisor who advised me that my credit card payment had not yet been processed.

I have used TruGreen Lawn Care for several years but monies were beginning to get tight so I decided to do away with that service. They continually sent me forms to sign allowing them to apply pesticides to the lawn. I disregarded them thinking by signing them that it would signal them that I was ready for another season.

I am currently a TruGreen employee. What you have read and heard is all 100% true. Be careful of the "largest, most trusted name in the business." The staff is so overworked by corporate, and they don't have systems to stop calling people, even after stopping service 15 years ago. If you need lawn care, run and call someone else. You won't get any good service. Trust me!

After my dog was diagnosed with cancer about a month ago, I started doing a lot of research. One of the main causes listed was lawn chemicals. TruGreen and Chemlawn have been doing our yard for years, with the assurance that it's safe for pets after the spray has dried. During my research, I found numerous reports of TruGreen users with dogs affected by cancer. This morning, my second dog, a four-year-old youngster, was diagnosed with advanced cancer and had to be put down. Two dogs diagnosed with cancer in one month? I'm going along with the TruGreen theory!

I have been a Trugreen customer for more than 6 years. I have been doing all that they had recommended for the lawn care and treatments. After all these years, I have realized that my lawn is getting worse. I contacted Trugreen on several occasions and they have not been able to resolve the issue. They do not call back nor do they show up when they are supposed to come in and in fact lied that they were there when I was at home waiting to meet them. Every time I have called them at their local or central office, they would say, "Oh, we are documenting everything that you are saying and I am sorry this happened.”

I paid up front for the service in April. They came twice. I was told that if I see any problems, "Please call." But I can't get through and received robo calls that they will be here in two days. They weren't. I want my lawn aerated. I was told that they agreed. They said they would do it last week, still not done. Nobody came by as scheduled to spray and fertilize. I have been doing what they suggested but they aren't keeping our agreement or honoring their contract.

We are offended and believe the current TruGreen TV ad is inappropriate, when the actor comes out of the front door and says, "What the f... front yard!" This is perfectly clear what word the actor is conveying. Perhaps this four-letter word is used commonly amongst the younger generation. But still, it is not appropriate to use in advertising to the general public. We respectfully request the ad be removed.

TruGreen Chemlawn agreed to apply needed lime according to Agriculture Department soil test recommendations, but they did not. Requirements were 1900 and they only applied 449 and said that's all they were going to apply. I am considering filing for damages as well.

I started a contract with TruGreen Lawn Care in January 2012. They came out and serviced the lawn and I paid them $162 for the service that included a $50 upstart service charge. All other applications would be $112. I was called on 2 April 2012 to have my yard accessible for Friday 6 April for an application. I was called on 6 April and told the driver would not be able to make it out. I was never called again so I applied fertilizer and started doing it myself. No one ever called me for another application and I was pulling weeds like crazy. When they called, I cancelled and told them I had another service doing it. They came out anyway and treated my front lawn because the back was locked. I called and told them about it and they said they had no record of me cancelling and I still had to pay the bill.

TruGreen came to my home to fertilize, treat my grass for weeds and insects. After the first treatment, my grass stopped growing and a lot of weeds came out. I called and the TruGreen came out and sprayed my yard in the pouring rain. Then I called the manager and requested that he come and check my yard. He said that he would come and respray my yard, but he never came. I called the office again and asked why no one called to spray my yard again and the receptionist told me that they had sprayed on April 30, 2012. When I told her about the birds eating something in my grass, that I may have grabs in the grass, she went to tell me that it is not the season for grabs. I told her that the reason that I got TruGreen services is to kill the weeds and she told me that TruGreen cannot kill all weeds. I then requested to talk to the supervisor and he did not call me back. So at this point, I am asking to be reimbursed. I paid for services in full. Thank you.

The tree and shrub tech came to our house. My wife was home and the tech did the front, the sides, but not the back! He went to put the invoice in front of our door. When my wife opened the door, she asked him why he did not do the back trees. He said his hose was not long enough - only has 400 ft. They have done my trees in the past and I know that the hose can reach the back as it is just 323 ft. from road to back property line!

A TruGreen representative came to my front door for tree and shrub service. My evergreen trees and shrubs are well established, but I was thinking it would add to their nourishment. Well after looking at some reviews about TruGreen, I question if I should do business with this company. I decided to start slow and see how things progressed. After the technician didn't arrive at our initial scheduled appointment, I waited an additional weekend and 2 business days for a call from the company to reschedule the appointment. No call! I called the company to question what had happened and they said they had problems, so TruGreen and I rescheduled for the following Thursday. Okay, these things happen.

I had TruGreen for many years until they did an unauthorized application and made me pay for it. I paid them so they would not turn me over for collection as they had threatened. I cancelled all service. This year I decided to give them another chance. I phoned to ask if they had the same program I had received several years ago. They said "No, may I have your phone number in case we get cut off." I declined the service and since that day (a week ago), they have called every day at least two times a day. I do not answer the calls nor will I. I then called the home office to complain, they transferred me to the local office who assured me they would take my name off their list. Did they? No, two more calls yesterday. This company is horrible. Never again!

I am a kindergarten teacher and I find your "front yard" commercial offensive. It certainly does not set an appropriate example for children or adults. I will not buy any product or service your company provides. I was pleased to see that there were many others that share my opinion!

I hired a person from TruGreen to spray my yard. Two weeks afterward, I called TruGreen to inform them weeds were still growing. They returned and sprayed two applications of weed killer and destroyed my lawn. Before I called TruGreen, people in the community expressed I had a lovely yard. I want to take TruGreen to court for damages! Don't hire this company.

When I called the regional office to cancel my service due to an ongoing weed problem that never got resolved, they stated that they did not want me to leave disappointed and said that they would come treat the weeds one last time at no charge. I was sent to a representative to make those arrangements and this person refused to set up a time unless I agreed to a new contract.

My grass went from thoroughbred to inbred in 2 years. I had a beautiful centipede sod lawn planted in 2002 - then TruGreen started spraying for spurge which initially worked well in 2005. Then, over the last 2 years, I have had poor service (no return calls, promises that they will call in 24 hours when they didn't). I called again and was told, "Oh, that is 24 business hours - so that might be 3 days." I never got a call back. Weeds everywhere. Spurge everywhere. The centipede is being overrun by bermuda if not dead-in spots (which will be bermuda in the height of growing season). I just put down a patch of 16 pieces of sod to repair a total burnout in my backyard. My side yard looks like a weed garden. Basically, from what I read, they overdid the fertilizer which gives the advantage to invasive grass and they didn't control my weeds wisely. I sent them a letter cancelling my service since they never answered my call. However, I'd like them to foot some of the bill for replacing my obliterated yard!

My grass went from thoroughbred to inbred in 2 years. I had a beautiful centipede sod lawn planted in 2002 - then TruGreen started spraying for spurge which initially worked well in 2005. Then, over the last 2 years, I have had poor service (no return calls, promises that they will call in 24 hours when they didn't). I called again and was told, "Oh, that is 24 business hours - so that might be 3 days." I never got a call back. Weeds everywhere. Spurge everywhere. The centipede is being overrun by bermuda if not dead-in spots (which will be bermuda in the height of growing season). I just put down a patch of 16 pieces of sod to repair a total burnout in my backyard. My side yard looks like a weed garden. Basically, from what I read, they overdid the fertilizer which gives the advantage to invasive grass and they didn't control my weeds wisely. I sent them a letter cancelling my service since they never answered my call. However, I'd like them to foot some of the bill for replacing my obliterated yard!

I think your TV ad is disgusting. The implication of the wording is an offense to me and my family. Because of that and a former bad experience with your company, I will never use your services!

The "What the front yard?" commercial is very adolescent, unnecessary and offensive. I will never use your service because of that ad. I will encourage my friends and family to look elsewhere for a lawn service.

I have been a TruGreen customer for 9+ years. Last year it was bad when their tech told me that chick weeds are hard to kill and nothing could be done. I've paid $500+ per year in advance, this year ditto. One and a half months (past the 1st application) and 4 cancellations later, I received a call from the tech and he politely told me there's no way could he make it since it takes 2.5 hours to get to my house. Now up to today, this is 4th cancellation that I was promised by the Albany manager that someone would be at my place no later than last Saturday. Long story short, I do not believe they had any intention on servicing my yard. Beware, I was told I would receive credit on my AmEx for the full amount. Time will tell.

I will not be using your product any longer. I am furious with your commercial (the F-word). This is not acceptable for children to see this. I thought you were a family-oriented company - apparently not. Who is responsible for this? Did you actually think this was cute? This is just juvenile.

In 2010, I restored my lawn at a cost of $5,000. I contracted with TruGreen for 2011 so my lawn would remain healthy. After 2 good applications, they missed the insect treatment scheduled for May 1st. They finally came out to do the insect application in July. By then, the lawn was gone. I tried to get my lawn fixed and my money back, all I got were managers promising to look at the lawn and telling me what they would do to fix it. Luckily, I paid by credit card. Once the branch manager refused to address my concerns, I disputed the charge with my credit card company in October. TruGreen Corp finally issued a full credit in Feb 2012. However, the branch continues to send me an invoice for the $972.08 that they received as a charge back for my credit. I have been receiving harassing phone calls for me to pay the money and a regular invoice.

I want the owners of TruGreen to be aware of how inappropriate I think their new commercial is. What on earth are they thinking? This company has a commercial advertising their "weed slayer" that is nasty, foul and disrespectful! TruGreen's newest "weed slayer" commercial includes, "What the f - front yard?" The actor begins to say the F-word and then switches to front yard. This is not enough to cover up what he meant to say. We all know he meant to use the F word. As a parent and woman, I find this type of advertising inappropriate and unnecessary. TruGreen is providing the fodder for our children to have dirty mouths. TruGreen is not a company I care to do business with! They show very poor judgment and disregard for my children and me!

Your TV advertisement has totally turned me off to your product. The homeowner walks out of his house and says "What the ** front lawn." You lead everyone watching to go in their mind to a wrong conclusion. I am offended by this.

I had used Lawn and Turf, a local company on LI for 30 years and was happy dealing with wonderful people. Last year, they sold out to TruGreen. We're OK, not great but OK. This year, however, they turned out to be the worst company I had ever dealt with. My story, I signed a contract but didn't pay in advance (never do that even with incentives) because then they can do whatever. Early blooming and grass getting quite long, so I attempted to call to get the service started. Several times on hold for over 1/2 hour with the same silly typical message (heavy call volume, answering calls as they are received, etc.). Then they automatically transferred the call to another TruGreen location, Dallas, Boston, New Hampshire. I wanted my local service coming from Yaphank, NY.

We signed up, and paid in full for a full season of service four weeks ago with a promise that our service would start in seven days. We have a major issue with creeping charlie and had some dandelions. They called once to say they had to reschedule for later in the week due to the weather. Well, when I called to find out when they would be there, they said, "No, it would be the next week on Monday," which is today. When I called today, no record of the appointment. Creeping charlie is now 10 feet by 12 feet in the yard, and I just filled an entire garbage bag with dandelions that I pulled myself. Why? Because my dandelions have now spread to all of my neighbor's. TruGreen was supposed to call me back four hours ago to let me know when they would be here. Guess what? Nope. Worst thing is I work at home. I watched the trucks go by my house for three days straight last week. Nice!

Disappointed and angry at customer service practices - I have attempted to talk to someone in management to no avail. Ray, the supervisor, never called me back. I have been told repeatedly someone will call me within 48 hours and no one calls. I have had the service for 8 years, but have never been this unhappy. I also spoke to a woman by the name of Maria.

My lawn was the best looking in the neighborhood, but not now. My front lawn is nothing but nutsedge and weeds. The rest of the lawn is nothing but weeds. The spray technician said "I can do your lawn in ten minutes. I have an Acre of Grass." He could not even spray the whole lawn pulled to the far end of the property, pulled the hose enough to reach the back on that end of the yard. Never moved the truck or pulled anymore hose off of truck but yet pulled the hose across the front yard and could not even reach the back yard on the south end of the property. The backyard is full of Dallas grass, dandelion and about 40 other weeds.

I was being charged for full lawn care, noticed lawn was looking bad. I watched. Tech was only doing front. And also found out I was being charged for 10,000 sq. ft .yard. Yard is only 8,000 sq. ft. I cancelled the service. Rep talked me back into doing service again. I was told they caught the tech short changing customers. So dumb me gave it a second chance, showed up one week late for my first service, sprayed my neighbor's yard which does not have your service. I walked outside, asked tech if he was here for my yard. He told me no. Five minutes later, he knocked on my door, said he was going to do mine, sprayed my yard down for about ten minutes and charged me $138.95 for analyzing my yard. I did not see it happen. I paid for the service and now keep getting a bill charging me again. I promise I will let everybody I can tell about my experience.and all my neighbors with TruGreen flags in their yard.

I prepaid for the whole season and I have tried to contact and talk to one TruGreen person and for the last week, I called everyday and I got your answering service and I gave them my info and they said someone will call back in 24 hours. Nothing has happened yet. Your company needs to go out of business. I will not renew and if there is a way, I would like to fire you now and get my money back.

This company has completely ruined my backyard. They have burned it so bad, grass will probably not grow back. I have called the company a number of times and gotten the run around. I am calling the BBB and Angie's List and putting a huge sign in my front yard inviting the public to see what TruGreen has done to my back yard. I have called and tried to talk to "Brad" who I guess is never there. I have left my number and my daughter has called. Stay tuned to Facebook because that is where the pictures will be.

I had been a customer of TruGreen for 8 years. This season, I have called many times regarding my lawn service. I got many promises about a service man being in my area, but no one ever showed up. When I called the office, I was told "I'm sorry" and a new date promised for service. At the same time, there was a service truck in the area servicing "new customers."

I called to inquire about TruGreen services and asked if someone could make an appointment to talk about my lawn needs. Two days later, I got a voicemail saying that they will be out on Monday to service my lawn and that it's not necessary for anyone to be home. I quickly called back and was told by the first two people that they could not find me in their system. I then warned the rep that if anyone should show up to service my lawn, I would have that person arrested for trespassing. The next person said that they could not contact the local office but would transfer me to a cancellation dept. After being on hold for a long time, I finally spoke to someone who finally found me in their system and said it looked like one of the first people I spoke with had already cancelled my service. What service? I never signed up for service. What a bad way to try to do business.

Twice TruGreen left automated messages saying they were spraying my lawn on Thursday and twice I called and spoke to a real person and said I had a very sick dog and did not want any treatments at this time. They came while I was not home and sprayed anyway. They sprayed my lawn when told not to.

Last year, as a customer of TruGreen, I was very disappointed with the results of my lawn service. They explained that due to a late start last year, they were unable to apply the pre-emergent that controls crab grass and that this was the main cause of why my lawn looked poor. I did have a lot of crab grass. I was thinking of giving another service a try in 2012, but decided to stay with TruGreen.

I have been a customer for over 18 years with ChemLawn/TruGreen. Obviously, I have been satisfied with your service over the years. In late February, I received a call from one of your reps, Mr. ** and he explained that my lawn care would be raised to $73 this coming year, but he assured me that if I was not totally satisfied with the results, TruGreen would make it right. I said, “Okay, you have done a good job over the years, I'll pay the increase.” Nowhere in the conversation do I recall an additional charge of $50.00 would apply. I would never agree to that.

We hired TruGreen to service our lawn. One lawn service and one tree/shrub service in to it and the phone calls started daily for 2 weeks, constantly trying to up-sell for this service or that service. Fed up with this onslaught of phone calls, I finally called to cancel my service and the customer service agent told me "if you can't handle these calls and are not willing to give us another chance, then no company will be able to satisfy your needs". I should have took the advice of the consumer reviews I saw out there before I picked TruGreen, but I had to learn for myself. Unbelievable!

I was stood up, two days waiting on TruGreen Chemlawn services. I waited all day. No call, nothing from your company.

I bought and paid in advance a year for my daughter's yard care program. I was never told to call and cancel or the service goes on forever. I did not read the fine print either. I absolutely cannot stand things like this where you don't want something, but you get it forever just because you had it once. My daughter got a bill for $51 for a service she never ordered or wanted. She cannot afford it. So way around the bend. Here I am, paying again for something I don't want either. This really stinks. Such antics are expected from low down, fly-by-night businesses, especially TV and online cases. But I never expected such a sneaky policy from you all. I think it is unethical and I am very upset that you came out and drummed up yourself some money. I may get help for her yard again someday, but it sure won't be with you. My next post is to the Springdale Better Business Bureau and the next post will be on Facebook. I plan to tell everyone how wrong your business practices are.

I need to be home for my first treatment to show TruGreen Chemlawn my plants. The first day, they were a no show, with no call saying that they would not arrive. I took a day of leave from work. On 4/12/2012, for two appointments in a row again they did not show. I have a lot to do on my day off. Again, I had to stay home and not get anything done that I had to do.

I called TruGreen for a price on lawn service. I was called back the next day and given a price. I said no, thanks. I have been getting calls from TruGreen's salespeople every other day since. I keep asking them to stop calling and they keep calling. I just want it to stop. One more time and I'm going to start making me a lot of calls. I have hundreds of free minutes and lots of free time and I will use them.

We hired your tree services last year. We had no bug issues in our yard. We have an award winning yard, so we just wanted to maintain a good healthy yard. No sooner you sprayed, all 11 Douglas firs died along with a Hugh White birch tree. Everything turned brown and dropped all its needles. Someone from your company did come out to take a look. They said they have a bug and they all will come back. As for the White Birch, still no green and the branches just break off. Nothing is coming back. My husband and I keep calling and we get nowhere. No one returns our calls.

TruGreen's product did not support what they said it would. I was approached by TruGreen approximately midsummer a year ago. And as the representatives outlined to me that my lawn had a few crab grasses, and even though it was green, they told me that they could and would treat my lawn for crab grass, feed the good grass, make the roots much stronger using safe chemicals, and my lawn would brighten up with a deep green lawn.

TruGreen Annual Contract: I have received numerous messages on my answering machine asking that I return my signed annual contract before service can begin. I return each call, wait an unreasonable time on hold each time, and finally reach a representative who guarantees me the contact, which has never been received and will be mailed out. This routine has taken place at least half a dozen times. My last call was taken by Jeff, a manager of sorts at the Orchard Park, New York, office last week. He guaranteed me that he personally would see to it that the contract was sent out the following morning. A week has passed and I still have no contract.

When I first contracted with TruGreen, I was talked into pre-paying for the contracted services (through December 2011) for a discount. I gladly did so. Because I saw no improvement in my lawn for the money I spent, I made the decision to not renew services with them. John called me in January and I said no. John" called me in February and I said no. On 2/21/12, I sent them an e-mail telling them to stop servicing my lawn. Despite refusing these additional services, TruGreen serviced my lawn in February and March and are now sending me a bill for $172. I spoke with Lazaro today for 17 minutes who then transferred me to John without comment. John had no idea why but promised to find out and call me back. I am waiting, fuming!

I had scheduled TruGreen to come to our yard for service. On the phone, they said it would be 24 hours and someone would contact us. This was not the case. We called back in a week and they again said in 24 hours someone would contact us. Nope.

TruGreen does a remarkably poor job. I moved into a 6-year old house that had been vacant for a year. Based upon a personal recommendation, I chose TruGreen to provide the lawn service. After 8 applications (3 callbacks), they did not kill any weeds. I had a lot of dandelions all over the yard and I inspected their health after every application, and could never find a single distressed **. Furthermore, the fertilizer was only applied over a limited portion of the yard. It became quit obvious in the fall, because the greening only occurred in a narrow band that followed a distant loop of spreader tracks. When I called back, it was a bad attitude from the representative.

I have had TruGreen Chemlawn since 2010. Unfortunately, after a conversation with a neighbor, I found out the service technician was applying chemicals on another neighbor's yard instead of my yard (as contracted). After hearing this, I contacted the Florida TruGreen Chemlawn service agents to address this concern. Unfortunately, I have not received any return phone calls in the past month or two to address the refund I expected since I had not received lawn care services for October, November and December 2011. I have pictures taken in January 2012 of our lawn covered with weeds as proof any service had not been completed for several months.

Poor record-keeping: Last year, I bought a full year's service and paid for X amount of applications up front. Everything was set up over the phone, and there was no paperwork. The salesman failed to mention that the service renewed yearly, and when I received a bill 2 months ago, I couldn't figure out why (1) they were still treating and (2) I was getting a bill.

After a routine spring lawn service, I noticed winter weeds were multiplying (even after the 10-day wait period). I called 3 times (each a week apart) to schedule a "service call" for these weeds. I was told that someone would be out, yet nobody ever showed or called. I called again (4th time) and was assured that a manager would be out the following Tuesday to spray himself. Nobody showed or called. I am cancelling my service and will not recommend to anyone.

I have been using TruGreen for many years. They have great service; there was never a service issue. I was paying $28.00 a month since the beginning. I have talked my neighbor's family and even my personal customers into their service. This year, I didn't get a call or anything and have noticed the neighbors have already had theirs treated. So I called, and of course, no one was there. But they did return my call. So the girl said, "We don't have you as a customer anymore; looks like my technician cancelled your service." I said that made no sense. She said, "I can have him call you." I said, "No, I'll talk to the manager."

After being dissatisfied with TruGreen Lawn Care in the summer of 2011, I cancelled the service. Sure enough, this spring they started calling, asking why I cancelled and how can they get my business back. I told them I thought they charged too much and that they didn't do what they said, which was get rid of the weeds! Bottom line, I agreed to an initial treatment of weed killer, pre-emergent and bush/tree feeding treatment for $30. The man tried to get me to agree to pay for multiple treatments upfront, I refused. He said someone would call me to confirm everything. When some lady from TruGreen called, of course, she also tried to get for me to pay for multiple treatments upfront! Ugh! I told her the same thing. No, I will not pay upfront. I will pay for one treatment at a time and I told her the terms I did agree to.

I had called on 3/26 for new service. The rep said someone will contact you within 24 hours. I called again on 3/28. Same response. As of 4/1, I have not heard from anyone. I guess TruGreen does not need a business. This is not a way to run a business.

I tried TruGreen and wasn't having any issues with the service other than the excessive phone calls and the high price. I decided to register on their website so I could pay my bills online, but whenever I logged in (with my created username and password), I was taken to someone else's account information. I saw their account number, address, full name, etc. I couldn't see their credit card info or anything, but I could have used that info for phishing if I wanted to (e.g., called their house and tried to get a payment over the phone).

Our neighborhood has signs posted at all entrances "No Solicitation," and TruGreen ignores the signs and personal requests to stop door-to-door solicitation.

They put a hole in the sprinkler line next to the sprinkler head when they aerated. Also, we had more weeds than we've had in the 18 years we've lived here and didn't have a lawn treatment service. It was a complete waste of money.

TruGreen Chemlawn's price is too high. I cancelled existing prior to the commencement of treatment. Cancellation was done via phone and by US mail. Local office claimed they did not received the cancellation in a timely manner. Additionally, the company engages in high pressure sales techniques to sell additional services.

One side of my yard they would not treat at all. Calling them did no good. When I canceled my service with them, they called constantly, wanting to know why. I told them I don't need their services anymore. This was 2011. This year, my lawn has so many weeds; it's unbelievable. And the weeds I have are not like any I have ever seen before. I have lived at the same address 18 years and have never seen these weeds before. They are only in my yard and not in my neighbors' yards on all three sides of me. It almost looks like they were planted in my yard only. I work with 2 other people who said their yard look like that too and they also used TruGreen. Very weird. Needless to say, I will never use them again.

We used TruGreen for a year and cancelled with them because our grass didn't look any better than it did before they serviced it and cutting back costs. They repeatedly called us, wanting to lower the prices, but also with fewer services. After numerous phone calls, we decided (big mistake) to do another year with them. Needless to say, our grass in the backyard was dying! Our front yard looked great, but the backyard which, might I add cost us $1,700 for the best Augustine grass, was completely dying.

I hired TruGreen. I had a decent lawn. After about 6 months, I fired them. I had a beautiful lawn of dollar weeds. All other lawn grasses were gone. They made numerous excuses. I finally told them to get the hell off my property. One of their employees came on the property, sat in the truck for 15 minutes on his phone. Finally, he got out of the truck, walked the yard, got in his truck and left. So much for that treatment! They are a true fake outfit. Do not contract with them. After numerous phone calls trying to get me to sign a new contract, I had to threaten them to quit calling me or I would file a lawsuit against them. Thank God I have not heard anything else from them. Do not hire them. I wasted my money.

I paid for one year yard care of $327 from TruGreen Chemlawn and it's been three weeks. They're supposed to come within three days. They have not come yet and I would like my money back.

I can’t get into the account. I typed in info, hit submit, and there’s no entry into account. I did this many times. All trials were denied.

I used TruGreen for one year, then quit due to their high prices. During the time I used them, I would get frequent phone calls from them asking to do additional treatments for things like shrub and tree fertilizations and tick treatments. I quit them since I can treat the lawn myself for 1/3 their price. Since quitting, I have received about 9+ phone calls from them asking me why I quit. I've told them nine times they are too expensive. And I've told them at least nine times to remove me permanently from their call list. They have not obeyed, and after getting two more calls from their NH offices this week, I finally filed a complaint with the do-not call registry. I will never use them again.

I spent nearly $1,200 in an annual plan, which included aeration, seeding and regular application of fertilizer/weed control on my yard. My expectations were completely laid out to the individual who supposedly did an assessment on my lawn. After his assessment, he told me exactly what my lawn needed to become full, rid itself of weed problems and any disease. Of course, he offered his program plus seeding. After hearing his rationale of what my lawn needed, I bought into their fast food lawn program. That was July/Aug 2011. Expecting big changes in the spring of 2012, especially spending $400 for seeding, I have more weeds than I did before and blotches all over where the seed didn't take. Problem was identified in early February and here it is March 16 with no resolution. Individuals who conduct assessments are not in sync with guys running trucks. Bottom line, this one stop shop lawn care solution is bunk! Don't buy into it!

They charged me for (9) applications of service, the first being 1/2 price for only $29.95 to control the weeds, then $49.95 for the next 7 treatments and 1 $149.00 for aeration plus seeding which came up to $521.95. A month later, they claimed we needed an additional month that the salesman missed to cover the year, so my wife sent them another check for $49.95. After 2 months, they never showed up and so I called their office said they would be out that week and did 10-minutes then left, 6-weeks later they show again blaming the rain saying they couldn't treat the lawn. After a couple weeks they showed up spend 15-minutes and left, I never saw them again, they don't call and they don't show.

Note the requirements on all orders. Customer has gate and needs to be closed after spraying. Simple. Your man was here 3/13/12, about 5:15, and he has been here before and knows about the gate has to be closed after spraying. We have 2 little dogs. I’m pissed. I go out and find the gate wide open and the clip lying on the ground. From now on, I have to be here when you spray since you can’t be trusted to close.

On 12/5/11, I was working from home when I saw a technician out front. I was surprised as it was during a heavy rain event and any application would be carried out to the street with the sheet flow of rain water coming off my yard. I called into the branch office to express my concern and they apologized stating that all technicians were called in that day due to the weather conditions. My technician must not have received the call in time per Samantha. I canceled service explaining to the rep that it was fortunate that I was home to witness the occurrence; however, that is not always the case and they lost credibility from that incident.

TruGreen keeps billing me and dealing with the manager was a nightmare. They have a money-back guarantee that is not worth anything. They keep coming out even though you called to cancel the services and you told them to stop coming. Now, they are trying to get a judgment and ruin my credit.

As we were watching television, one of your commercials came on. It appeared to be somewhat comical, until the customer opened the front door to view the results of the application by Trugreen from the previous day and he started to say, "What the—front lawn?" I felt there was an implication of what was almost said as opposed to what actually came out of the individual’s mouth. It wasn't as humorous or appropriate as intended. Sorry, but I don't think there was appropriate thought process put into the commercial.

I used TruGreen to treat my lawn for about two years, and the lawn became worse than it was before they started. The final straw was when they called and asked if I wanted the yard limed. I said no, but they applied lime anyway, and billed me. I informed them of the error, and they said I had to pay the bill. I promptly cancelled their services, but still received calls from them to renew.

I am hearing impaired, deaf in one ear, and would not hear a door bell or knock. They could easily phone me as I do hear the phone. So I did not know the lawn was being treated. Also, I have been disappointed in the past with the way our lawn looks; still full of weeds, and patches of fescue and dead grass around it in the back.

This company constantly calls and tries to sell more services. Even after I asked them to stop, they still keep calling. The last time the sales rep called to sell an additional application, I said no, as usual. He applied it anyway. Then, I dropped them. They call every week to collect. Once they called twice in one day. I told them that I don't want the service, but they pay no attention. This is a horrible company to deal with. Also, the grass never did look good and they never came out to look at the weeds when I called them. They are very dishonest.

I canceled all the services last year due to a service person leaving my back gate open and two of my pets that got out were never found. Now today, 2/27/2012, a person tried to do a service. My wife stopped him and called the local office to state that we had canceled and didn't want the service any longer. The lady said that a call was made to set up a service that we never received and was going to charge us for the service if it had been done. To me, your people really don't care and if I did want my lawn serviced, it wouldn't be by TruGreen. If you go into your client's backyard, attention should be paid as to where the pets are if any and shut the gate behind you.

After approximately six months of service from TruGreen, I received a phone call explaining to me that the technician servicing the lawn was recommending that the lawn receive a special aeration service. Unfortunately in my desperation to have a nice lawn, I agreed to the aeration service. When the technician arrived to perform the service, he explained that aeration service would not benefit my lawn in any way, going on to say that there was no way that my regular technician would have suggested this service based on the condition of the lawn. He told me that he would not perform the service and gave me the number to call and cancel. I did call and cancel all services that day. It appears that they did not cancel service so I canceled the credit card that they were charging. They still continued to service my lawn. After three months of calls, they finally stopped the service. However, they continue to bill for service that was cancelled and threatened to turn over to collection.

We contacted TruGreen to discontinue service at our previous address in Ohio, as we had moved. Although, they seemed to cancel the lawn service, they continued the tree and shrub service without interruption. We sent them a note with our payment on 11/26/2011, which they claim to not have received until 12/5, conveniently, two days after the next application was performed! They are sending us invoices for $124.48 which is past due. We do not feel obligated to pay, but, don't want this to ruin our credit.

For more than a year, I have asked TruGreen to "quit calling me"! I tried them for over two years to help with weed control for my lawn. In over two years, my weeds are just as bad as when I started. I paid for the services they provided and then cancelled my service. It started badly when they would just show up, treat my lawn, and then leave a bill. I canceled my service. They should not simply show up. After they got the message to quit showing up, they have consistently called me asking me to renew my service. I have asked them at least 7 times. I called customer service supervisors and corporate and yet they keep calling. I must not speak "ignorant", because they keep calling. I do not care if I have the worst yard in the neighborhood and the weeds grow-up to my armpits. I would never use TruGreen again. They are horrible. What can I do to get them to quit calling?

On February 9, 2012 I received a telephone call from a Chemlawn/TruGreen sales representative regarding lawn service for the summer of 2012. I informed the rep that I had already contracted with another company because I was extremely unhappy with Chemlawn/TruGreen's service the year before.

Tru-Green has taken care of my lawn and trees for at least 2 years. They have fertilized and gotten rid of pests on the trees which had bag worms. Three weeks ago, one of a pair of trees in the middle of my backyard actually broke in half and is hanging there. I looked at it and other pines and can see a fungus or something which is killing them from inside the trunks. All I wanted was for someone to come out and tell me what's wrong. Since then, I have gotten nothing but excuses and unfulfilled appointments. The last one was that the computer showed that I discontinued my service last October. I have 2 accounts with them and have not cancelled either one. They are trying to get rid of me because I have gotten increasingly upset by their non-action. I am ready to go to the Better Business Bureau, the Chicago Tribune, and to tell everyone I know about them.

We cancelled service with TruGreen, but they continued to provide service to us and continued to bill us. We called them numerous times and each time the customer service person would tell us that we did not owe them any money, but the bills kept coming. We have now been referred to a collection agency. As I scan through the complaints in this section, I see that many others have had the exact same problem. It appears that TruGreen has some major problems with its computer system. I would not do business with them. The hassle is not worth it.

TruGreen charged me for a service that they erroneously performed after I had already cancelled my services with them.

I have spoken to several individuals about the condition of my lawn, particularly the weeds and crabgreen, along with the dull color. My lawn was watered three times a week with a complete underground irrigation system. I was told each time that someone would come out and inspect the lawn. That did happen, and I was told that they agree with me on the condition of the lawn.

After I cancelled TruGreen they still came out to my house to treat my lawn. When I called them to inform that why they sent someone when I cancelled all services a month earlier they apologized and informed me that I would not be charged. A month later I started receiving calls almost everyday harassing me to pay the balance due. After speaking with the rep and them looking through the records they saw where I did cancel and would remove the balance to close my account. 3 weeks later I still receive calls on a daily basis. After speaking with the manager I was told that I will still receive calls until they can "audit the phone calls" to confirm that I actually cancelled which it was unknown how long this will take. I would never recommend TruGreen to anyone!

I have been having them treat my spruce tree for bag worms for several years. The past two years, the tree has been over half destroyed by bag worms and TruGreen personnel have done nothing. The tree is over 35” tall.

I have been fertilizing my yard for years the past 6 years. My yard always looks beautiful and very green using Scotts Weed and Feed. Well, the past summer, I decided to take the burden off from myself and allow Tru Green to do the work on a regular basis. I use their sister company, Terminix and was satisfied for the most part. However, with Tru Green, not so much.

I signed up with TruGreen in May 2012 due to the discounted rate offered which was lower than our previous lawn care company who provided high quality service. To my regret, from the very get-go, the problems began. First, without our awareness, they completely excluded our backyard from treatments which we had no knowledge of until several months into it I called to complain about the super heavy weed invasion. Now, the whole property was looking much worse than what it was prior to their treatment, but the backyard was the worst. I proceeded to contact the local manager and as I expressed my complaint, he said my backyard wasn't part of service and to include it I'd have to pay so much money.

TruGreen treated my trees and shrubs on 11/17/2011 and in the process of treating the shrubs stained the siding on our new home! Several calls were made from TruGreen with promises to attempt to clean the siding; however, no one ever came to complete the task! I have cancelled both of my grass and tree/shrubs accounts with the company.

On May 21, 2010, TruGreen treated my lawn. Two weeks later, the leaves fell off the entire tree from 2 trees. I was told by TruGreen that this would resolve the following year. Not so. Five trees are dead, hedges are dead, lilac bush dead, grass in huge spots dead. There is not enough room for me to detail this whole story. I now have to remove all the dead trees before they land on my house. I think TruGreen should remove and replace trees and affected lawn and hedges.

I had them do some expensive work and they agreed to let me make payments. This was agreed upon by the branch. I made my payments as per agreed for several months and then I go to make my December payment and the website would not let me make a payment. I get a nasty gram saying I owe a large amount of money past due. I ask why wasn't the payments I was making go against the past due amount. I was told that the payments only went against the current charges. I paid them in full and terminated the service.

They promised me to get rid of the weeds with one or two applications of the chemical spray. Three applications were done but no results. When I called the salesperson, who promised me that weeds will be gone with 2 or 3 applications, I was dealing with, he said that I have to talk to the head office and he cannot do any thing about it. The products they promote are a scam. No one should deal with this company ever.

Trugreen worked with my lawn for about 4 or disputably 5 months. I fought weed all summer long, to the point I had to go to Lowe’s and buy my own application. Whatever they allegedly sprayed did nothing. I had thistles growing in my lawn before it was all said and done. I dropped the service prior to year end and asked that they stop billing me for anything further. But now they are hounding me at work for this crummy service and are alleging that I have not paid for two of 5 treatments. Honestly I was not at home whenever the treatments were supposedly provided, so I have no ideal whether the rep treated my lawn or not. I sure had a lot of weeds for a professional treatment to have been done. But besides this my bank shows that the transactions were processed and nothing was returned. I tried to speak with Trugreen about this information; now it has turned into two missing payments out of these 5 alleged treatments.

TruGreen has been providing substandard service for 3 years in my lawn. Each year, they promise to do a better job and pressure me to renew. This summer, they did a real bad job and the lawn was full of crab grass all season. I kept requesting to speak with the manager at the local office and each time, they would promise that he would call back. Not once have I received a call back. Neither have they made any attempt to fix the lawn. I dispute the two bills they sent me for their service that they did not provide. Now, they are harassing me to report to the credit reporting agency for the unpaid bills.

The company headquarters felt my account slipped between the cracks, and assured me Trugreen in Murfreesboro TN, serving my home in Brentwood TN, would be here to complete the needed grass and tree service. The local manager of the branch sat on this information, and after 3 frosts, I have a high risk of damage. Staff members all seem powerless to do what corporate promised they would do. I was doing business with them for 6 years in Atlanta, and 3 years in Tennessee, and never bugged them for free applications. The branch seems overwhelmed and short staffed to do the service they promise. I have more to be concerned about than an $80 application, I have over $10,000 in trees and plants and $15,000 in a sod yard. I wanted a partner who cared about my yard, but got new techs every year, who all said something different.

Worst company ever. I used to fertilized and insect control my dad's lawn for years. I sodded it with St. Augustine. For years looked great. I moved. Dad hired Chemjoke Nogreen. Lawn is now a crabgrass farm. They said there is no treatment for crabgrass, they claim to have presented this to my dad. Dad says they never did. I talked to management, they said it has been noted on the tech's invoice. Not. I have every invoice. They told an 80 yr old man everything was fine. I come home and address the problem. Got nothing but a b.s. run around. Tech showed up after I said do not come here ever again. I almost had to get physical with him, very mouthy, and trying to intimidate me. Support local companies, corporations, they are nothing but thieves. Thank you Nogreen for the lovely weed farm. If you love your turf, do not hire these clowns.

We received services from Tru Green. Because of unexpected medical bills etc., we were unable to pay the bill in full. We called the local office and told them our problem and said that we would make monthly payments. We were told that this was acceptable. We then continued to get nasty grams from the billing center. We called the local people repeatedly and were assured that it was okay to make monthly payments. They had some problems with the billing division. Then we received a notice from a collection agency that Tru Green had sent our account to. Don't trust the company. The field people were very nice but the company is not trustworthy. Try to contact the corporate headquarters with a complaint!

I've had TruGreen for many years when it was Chemlawn. I was satisfied but this past year, my back lawn was loaded with weeds. They did come back twice but did not solve the problem. Last year, I had slit seeding done, along with aerating, etc., but the backyard looks terrible, bare in a lot of spots.

I am totally dissatisfied. I tried it for 2 seasons and my grass, by the end of the second season, was totally burnt and I had to hire a gardener to tear up the lawn and reseed. When I contacted TrueGreen, they told me that it was my fault for not watering. I live in CT and this past spring and summer, we had more rain than in the previous years.

Zero stars. First off, I never actually contracted with Trugreen for service. Trugreen assumed the business of Attwood Lawncare (a company I was very satisfied with). Trugreen's service started out o.k. but it has continued to decline every year. This year was, by far, the worst.

TruGreen is a scam company that markets good lawn care but actually destroys them and their management system is non-existent. Do not go here! My lawn wasn't bad but after they got done, it was horrible! They killed a large 25 year perennial flower bed that was the best in the neighborhood! No return calls, no service and just plain bad! I filed a complaint with the New York State Attorney General and will likely have to sue Trugreen to recover my losses.

I live in GA next to AL. When I started with TruGreen I was serviced by the Opelika, AL office and the service was very good. First of 2011, I was switched to the Columbus, GA office and the service has been horrible. The first time they did a poor job and I had weeds everywhere. When I called they promised to redo the lawn but they never showed even after giving me a date and time they would be there. Finally, one of the managers came and treated the lawn. In Aug, I got a recorded message that they were coming the next day. They never showed, even after speaking to the manager.

I arranged to have 3 sessions of lawn care and told the salesperson that this was the extent of service I needed. I was told that the service is a roll-over from year to year and that service would automatically continue without need for my consent. Now, I am being billed for the service. The salesperson asked me who have I spoken to, etc. and could not verify my 3-session service deal.

First of all I would like to say that I was satisfied with what they had done with my lawn. But then I received a phone call informing me that an in depth inspection had been performed on my lawn and that all my shrubs/hedges had an infestation of insects, and that they were going to charge me a costly treatment for them.

TruGeen is the worst company I have done business in my estimation. TruGreen raised prices, and when I told them this, I was told I was getting a great price. I disagreed and was told of the great deal I had. At one time, I was told the saving realized was $15.00 to $40.00. When I wanted to get the service paid for, I was told I just didn't have enough services or the right ones. I was a fool to try this service twice!

No stars is my overall experience. I had two different people to call me about the fall lawn service. I told them that I was intending to sow rye grass at the front and back to prevent erosion. I was then told that they would communicate this to my agents here in Mississippi. But, in actuality, they came out here and fertilized my yard with a pre-emergence weed killer, instead of the lime that they were supposed to spread. I refuse to pay for this service since I did not authorize it. I authorized the lime treatment so that I could sow the rye grass! Now, I can't do anything at all. You ** it up; therefore, you are fired!

Twice in the last four weeks, their application staff have run over and destroyed a bed of mums in a well-established and easily seen flower bed. In addition to fertilization, we also asked for a seeding, which was the most important service they were providing, to which they never provided; apparently the sales person forgot to set it up.

Your A/R Department is the worst ever. Several payments were made via debit card. I am told by your SA office the bank returned them. The bank says they were never presented to them at all and there was plenty of money in my account. I received letters about the returned items, called the San Antonio office immediately. They insisted the bank was in error in telling me this.

I signed on with TruGreen as I had their service before in Michigan and they did okay. This year, Dallas is undergoing drought and the fertilization was important, but after signing on, my lawn started looking worse than before. I called and complained to the Richland Hills office that serviced my lawn in August. The supervisor claims that he came, but there was no change in the condition of my lawn.

Classis bait-and-switch scam. TruGreen sent us a quote of $44 per application and later said there is no way they can do it for that price, after we paid them in advance for the summer season. Each time the guy comes to the house, he says they can only treat our front yard and that he will have to talk to his manager. Last time, they came to the house and my kids were here but they just left.

I used TruGreen for the first time. They killed a large section of my front lawn by spraying fertilizer during a drought. They tried to tell me that it didn't cause the problem. They did two lawns across the street that have the same dead areas. Our neighbor's lawns are fine and they don't use TruGreen. The neighbors also don't spray chemicals in August during a drought when it's above 90 degrees. All I asked was for TruGreen to fix my lawn. Their response was it was caused by grubs.

I received a bad service from TruGreen in Irwin area. They didn't come back to re-apply when I asked them to. I had to call and find out why but there was no answer from them. I told them about my neighbor having dogs and for them not to spread granular fertilizer on the blacktop. They did not sweep it off. They drove over my new grass with their truck and denied doing it twice. I always get the run-around every time I call to get an answer about my lawn issues with them. Because of this, I terminated my contract with them yesterday.

We were thinking of hiring TruGreen and placed a call to them and we got an estimate over the phone. After thinking about it, we decided to get another estimate. The sales rep called back and was very rude. My husband had spoken to them first and I answered the phone when they called back and "Bruce" would not take my answer that we were going to get another estimate. He spoke very rudely and unprofessionally to me. I put my husband on the phone and "Bruce" told him that he did not realize that I was his wife!

On June 8 2011, my wife called TruGreen of Greenville, NC to terminate service and make a final payment in preparing for the sale of our home in Jacksonville, NC. Apparently, the customer service representative failed to process the termination yet did process the final payment through our credit card. Since then, TruGreen claims to have made a lawn application on July 29, 2011, after we sold and vacated our residence in NC. They then sent a bill ($81.25) for the lawn application to our new address ** which we received on August 8, 2011, which begs the question, "What did TruGreen think the forwarding address was for if we had not terminated service?"

TruGreen has not honored the contract that we agreed upon based on the following. Trugreen technicians canceled appointments without notification and sometimes claimed to have provided services that I know were not provided such as: I was home during a period when maintenance was scheduled, but not performed. The time of application was on the receipt, but I was home and the technician did not show up. I have several complaints about the condition of my lawn as I continue to have weeds in my yard and they have yet to respond to this complaint.

Their accounts receivable department is completely ridiculous. They have taken up to an entire month to process my payments. In the mean time, I received collector calls telling me I'm past due and they can't do my next treatment until payment is received. I've even resent (duplicating payment) and still got calls and no treatment on my yard. When I called to complain, they just made excuses and told me that I could use their online payment or do auto pay. I use my online bank bill to pay all of my bills. Why should I have to go out of my way to make a payment to them! I'm totally disappointed. My last payment was mailed from my bank on 8/19 and they didn't post it until 9/19!

We used to have a local company to take care of our trees and bushes for treatments. They were bought out by TruGreen over year ago. I immediately lost the personal customer care and we had a few trees die from disease that arguably was controllable. They promised to do better this year after threatening to cancel the service. They even offered to take care of the lawn for a discounted price to make good. This is after I took care of the lawn in previous years. After signing up, they were late with most of the applications, my lawn now is covered with crabgrass. But the only calls I got from them was to buy more services for this year.

TruGreen is the worst company I have ever dealt with. I contracted for 5 services per year. Since 2009, they have been doing additional services and then bill me for it. After prolonged conversations, they then credited me for the 'mistaken' service. They emailed me my schedule in 2009 and 2010 and in both years they did extra service and tried to get me to pay for it.

I received and paid for full service with TruGreen during the 2010 season. The service was expensive and too frequent, with mediocre results. I chose not to contact them about the 2011 season, choosing instead to use my personal landscaping firm. Subsequently, I received a bill in late June for service received in early June. I did not subscribe for any 2011 services and had no communication with TruGreen since fall of 2010 until that statement was received.