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Troy-Bilt
Troy-Bilt
Overall Satisfaction Rating
2.52/5
  • 5 stars
    18
  • 4 stars
    5
  • 3 stars
    6
  • 2 stars
    1
  • 1 stars
    40
Based on 70 ratings submitted in the last year
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Troy-Bilt

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513 Troy-Bilt Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2018

I am a disable vet so bought a Troy-Bilt Pony riding mower. Kept oil changed and filter changed. Still looks new. Was mowing and valves blew. Almost caught on fire. Called Troy-Bilt. They said, "Sorry we don't cover engine. It's a Briggs and Stratton. They only guarantee for 1 yr. We aren't responsible for engine". I asked if you have a contract with them for the engine then you should stand behind it. No they don't and don't care. Would never buy from them again. Engines within a yr start having problems buy John Deere at least. They care about all of their products. Poor customer service from Troy-Bilt. Takes your money and that's all.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2018

Picked this mower out for my parents and bought the same model for myself after my mower died! Within 2 years dad was complaining about front adjustment dropping down. Found front axle was not holding in place, plastic tabs had warped and axle settled to side causing one side of mower being quarter to half inch low and front height adjustment to fall out of place easily. I found front cover 731-11699 and front height adjustment plate 787-01818-0637 online, not through Troy-Bilt, but genuine parts for parents' mower.

After this I checked my own mower and found same problems! I called Troy-Bilt and they sent parts for price of shipping. Now both mowers are doing same thing, obvious manufacturers defect! Troy-Bilt will only do %15 percent off parts now, I can get them cheaper through mower parts online, but don't want to pay for cheap parts that will fail within next year or 2. Troy-Bilt was very unhelpful and aren't taking responsibility for bad part design, I will never buy Troy-Bilt again!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2018

I bought this mower about 3 years ago. It was great for about a year. After that I had constant issues with it starting and running properly. I have cleaned the carb. Replaced may parts and have to do maintenance every time I want to use it. I will NEVER buy another. My push mower I bought 6 months ago popped yesterday and I think it may be the motor. I will tinker for a bit to see if I can get it going but will NOT buy another.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 17, 2018

I bought the TB6044 XP trimmer in June 2018. Used it only maybe 10 times between June and today. I was happily using it in my garden and the engine just died less than 10 minutes into it. The pull string to start the engine just stopped working and it won't recoil back. I can't start the engine. Lowe's said the product is under 3 year warranty but they can't help me. I need to send it to a Troy-Bilt service. I am out here on my own.

P.s. I bought the same said trimmer 2 years ago. The first time this happened, I figured it's user error since I always have keep pulling the string many times before I can get the engine to start. So I bought another one this June and the same product broke in the same area. Shame on me for believing in your products. I'm stuck with a useless product. How did this product pass the QA process amazes me. I am disappointed. Very low quality product.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2018

Engine failure was not covered by warranty. Lowe's claimed lack of lubrication. Not true. It was lubricated per instructions in owner's manual. Engine was clearly defective. Lowe's unfairly refused to honor warranty.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Sept. 3, 2018

Was looking for a rider. Went to TSC, waited and waited AND FINALLY left. Decided to go to Farm Store, seen Troy-Bilt, was happy what we saw and decided to buy it then... thanks. The ladies there were very nice.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 27, 2018

About a year ago I purchased a Troy-Bilt weed eater. Several weeks ago I had to take it to a repair shop to have someone look at it. I was told that the cylinder or pistons (not sure which) had scratches on it and that it had low compression. The repairman stated that if he got it running again that it would just die for good after a few times of use. I use the recommended 2-cycle oil & gas treatment and have done nothing on my end to damage the unit. The repairman said that it was just normal wear and tear, and that it was nothing I did that broke it. After telling the repairman that it was still under warranty, he said good luck trying to get Troy-Bilt to replace it. He said that Troy-Bilt is a cheap machine and that they go out very easily. He also said that he had about 30 of them in the back that he was working on trying to repair.

I contacted the Troy-Bilt customer service about the warranty and they would not do anything for me. The rep said that the repairman stated on the invoice that it was normal wear and tear and that it voided the warranty. If the unit became damaged and it wasn't my fault, the only thing it could be was normal wear and tear. I WILL NEVER buy a Troy-Bilt again.

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5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 20, 2018

I have never regretted a purchase more in my life. Lawnmower can do's. Cut short dry grass. Lawnmower can't do's. Cut long grass. Cut damp grass. Cut grass within 3 days of rain. I have had to watch Youtube videos several times in order to take apart and fix. Very cheap parts under the sleek cover. Customer support is no help.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2018

I have bought a brand new Troy-Bilt riding lawn mower 3 years ago, and I have had problems after problems with it. I have called Troy-Bilt customer service, and I have tried to explain to them about the problems I have had with this mower, and they just keep giving me the runaround. This is my first Troy-Bilt riding lawnmower and my last one. I will never own another Troy-Bilt product.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2018

I ordered a part for my Troy-Bilt Pony on a Saturday and asked that it be shipped NEXT DAY air. I was not told that they do not ship on the weekends, so I paid extra for no reason. When the part did not arrive by Monday, I made a call; they informed that they do not ship on the weekend, and that it had been sent that day. Two days later, I went thru the same thing; after their apology they re-ordered the part for me. It is now Saturday and I still have not part. THE PARTS DEPARTMENT IS SHAMEFUL and the department head should be REPLACED!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

This is about Model TB6044XP Trimmer is junk. I have had this Trimmer for 2 or 3 years and used it at the most 5 times. Because the rope pull starter will not engage to crank the motor. I have put new oil pan assembly and it done the same thing. The cogs that engage on the fan comes off and to replace them you have to buy the oil pan assembly. I would rate this product negative 10 if I could but it will only let me use one star.

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 6, 2018

The mower is a 46" deck 19-HP bought at Lowe's. There is not enough deck height adjustment for most lawns in Florida. It is as high as it will go and is still too short. Blades do not overlap so you have to overlap your cutting pattern to compensate. Next mower will be a better quality one.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 29, 2018

I purchased a Troy-BIlt 2,800 PSI pressure washer at Lowe's in July of 2017. It was used one time that year for about 2 hrs. Come fall, I ran the engine until it ran out of gas and disconnected all hoses and tilted the machine to empty any water in pump. Brought it in my heated basement over the winter and covered it with a canvas drop cloth. This spring, I got it out to use it and a couple of problems occurred. I gassed it up with fresh gas. Checked oil and brought it outside. I had one heck of a time getting it started. After finally getting it started, hooked everything up to it to use it.

At first it worked great. After about 10 minutes the pressure dropped drastically. I checked for kinked hoses and nothing. Then I saw water pouring out of the bottom of the machine. The CHEAP cast aluminium pump outlet started leaking like mad at the seam. I brought it back to Lowe's and they would not replace it. It has a 2 year warranty. Lowe's told me they would send it out to have it repaired. A week later I got a call from Lowe's telling me it would cost me $380.00 to have it repaired. I reminded them it had a 2 year warranty. They basically told me, "TOO BAD!" I will never buy another Troy-Bilt machine of any kind and will never do any more business with Lowe's.

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 27, 2018

I have a Troy-Bilt Pony, had it for 5 years, and mow a couple of acres. Never had a problem until I ran over a stump for the thousandth time. Had to have the deck leveled, cost $50.00. Other than that, change the oil once a year and put gas in the tank. I love that thing, it's just a workhorse!

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 27, 2018

My TB30 is very safe, starts every time, and is comfortable to operate. It mows evenly and needs only standard maintenance. I have owned it for 3 years and have had absolutely zero problems.

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Rated with 5 stars
Verified Reviewer
Original review: July 26, 2018

Runs a long time and don't need much maintenance. I believe it will lasts years. It's well built and has great durability. I would recommend this product to anyone and everyone I come across.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 25, 2018

It is not the best mower in the world but it is good. I have had the mower for about 2 years and has done me well. The price was not bad at all. If I get another one, it would be the same.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 25, 2018

This was my first new lawn tractor purchase. I'm very happy with this product. I lucked out to have gotten a free trailer with purchase. More + for me.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 24, 2018

Cruddle wobbly and belt keeps coming off motor. Try to start it up then freezes then have to open up hood while sitting on it turning it with my hand to get it to turn over. Nice. Right now I know why they gave me free little wheelbarrow trailer. Have to keep sanding and painting spots on it from rusting. Had a Cub Cadet too. Another piece of junk and went in the garbage. I guess you do get what you pay for junk.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 24, 2018

We purchased it used, it gave us 13 yrs with little maintenance. Our son loved it as a mud runner, when it rained. Yes, the mower deck was removed. But he loved that mower for several years after the mowing deck had seen its better days and was removed.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2018

2013 model Troy-Bilt Pony. Had trouble with... mower deck, power and deck belts, battery, carb, muffler and overall durability. Had to replace many parts. I would NEVER buy a Troy-Bilt again!

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 23, 2018

Initially had a problem with the delivery. However, the manager took care of the delayed delivery and I was completely satisfied with the remedy. I was even able to upgrade to a 46" from a 42" and I was happy about that. The manager was very apologetic and willing to make the customer happy at all cost. I'm very satisfied with this purchase and I am glad I chose this particular establishment to deal with.

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Rated with 4 stars
Verified Reviewer
Original review: July 22, 2018

Bought a small Troy-Bilt riding mower because I have a smaller lawn. Working great but need to get use to the turning ratio... can't make quick turns because it can tip out over.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 22, 2018

I had problems with this mower from the day I bought it. I have owned it approximately 5 years. It has very few hours on it because it has been in the shop more than it has been used.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 21, 2018

Same part has gone bad, twice, the right front knuckle for steering. But not too expensive. Easy to start. Comfortable seat. Easy to maintain, such as oil changes and fuel fill up.

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Rated with 3 stars
Verified Reviewer
Original review: July 20, 2018

The same steering parts wear out every year and must be replaced over and over. The parts are only available online and are difficult for most people to replace.

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Rated with 1 star
Verified Reviewer
Original review: July 20, 2018

Do not buy Troy-Bilt mower especially at Lowe's. Problems with the idle and mower deck after 4 months of mowing. Lowe's will not honor warranty. I will not buy anything else made by Troy-Bilt or from Lowe's.

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 19, 2018

My 14 year old 24hp Huskee is no longer worth repair, so I bought a 19hp Troy-Bilt to mow about 2.5 acres. It does a great job, however I was disappointed to find I couldn't use any of my old attachments even though both frames were made by the same manufacturer (MTD).

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Rated with 5 stars
Verified Reviewer
Original review: July 19, 2018

I have had the mower for 13 years and it has given me great service with very little maintenance cost. I couldn't ask for much more. I have had to replace the belts several times and "service" the carburetor. I have kept the blades sharp by sharpening them several times during the summer and it was done very well!

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Rated with 4 stars
Verified Reviewer
Original review: July 18, 2018

I like the tight turning radius, but it will lock up if turned all the way, so a little extra muscle is needed to turn the front wheels back. It is a single blade deck. The engine does not rev very high like my lawn tractor... it's a put put. The shift knob on the front/rear/neutral lever wants to break off, and the key location is in an awkward place. It was least expensive rider for sale, but for a hundred bucks more, I should have got the lawn tractor.

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Troy-Bilt expert review by ConsumerAffairs

Troy Bilt created an innovative rototiller design in 1937 and continues to create quality equipment.

  • American built: Troy Bilt equipment is manufactured in the United States.

  • Multi-speed: The multi-speed transmissions provide better control during the mowing process.

  • Rear engine: Rear engine models offer a compact option for homeowners without a lot of equipment storage space.

  • Steel frame: A steel frame adds to the strength and durability of the riding mowers.

  • Financing: Troy Bilt offers financing for their riding mowers and equipment.

  • Best for: Residential homeowners get a good combination of price and quality.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Troy-Bilt Company Information

Company Name:
Troy-Bilt
Year Founded:
1937
Address:
5903 Grafton Rd.
City:
Valley City
State/Province:
OH
Postal Code:
44280
Country:
United States
Phone:
(330) 225-2600
Website:
www.troybilt.com
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