Troy-Bilt Reviews

I have a small engine shop and I will say Troybilt machines are cheap trash. The free manuals they offer don't have any parts breakdowns of engines or major parts. I've spent the past 9 hours looking for a throttle linkage schematic that doesn't exist. Someone else took it apart and the backwards design makes no sense that you can logically hook it up. 35 years I've been working on all sorts of things, and this is complete nonsense. Don't waste your money on troybilt. They come in the shop constantly and it's always because it's cheaply made to fail.

Well I am not big on writing reviews but this is a joke, I bought a Troy-bilt weed eater in June and have had a problem with line head, after getting tired of the problem I started doing a little investigation and found that the line was not staying in its own groove. After a few feet one line would roll into the other groove so that everything was all in the same place instead of being separated. I called Troy and they tell, "Sorry. We only warranty the head for 30 days" and I need to pay for a replacement head. $280.00 40 days later and I need to pay for a new head? This is horrible service and crap warranty, you don't even get a 90 on the head when it is a design problem! So my opinion of troy-bilt is not good and I am very sorry that I made the decision to purchase the product!

Order your parts some other place. WEBSITE says 3-5 days. Customer service says 7-10... Quick to take money. They are obviously understaffed.

I bought a $3000 Troy-Bilt ZTR Mustang 42" in May. It needed a repair in June after 4 uses!!!. It rides really rough and noisy. It's either a "lemon" or this model is more cheaply made than the ones in the past. I had the same mower in 2016. It lasted for 10 years. The new model is inferior. Troy-Bilt customer service was awful. I would like to return it. Troy-Bilt will not allow a return. They want me to wait until something else goes wrong and then repair it again.

I’m a 73-year lone senior female. I own and reside on 1.75 acres of homestead property. I bought my first riding mower online from Walmart, at a cost exceeding $2,000.00. It was a Troy-Bilt. The first time using it, a cable snapped. The cable was approximately three-feet long, not much thicker than a strand of hair! I come to find out the warranty mandated me to have it serviced only at its designated provider quite some distance from my residence who provided no pick-up service.

We recently purchased a new Troy Bilt CC30R from a big box store and upon delivery, it was in an open crated and had no operation manual. We downloaded the operation manual which we should not have had to do if the product was packaged and shipped correctly. We are feeling like it was a return from someone else and instead of fixing whatever the return was they just shipped it to us. We tried to start the lawn mower and it would not start. We are still trying to troubleshoot the issue (2 weeks now without using the lawn mower). I would say that the quality assurance and control at the factory is very poor and no accountability for quality and pride of craftsmanship, especially for a product made in the U.S. There are issues with this model that the company is not standing by their product. If you look on YouTube you can see many videos of issues with this product. We should not have to fix a brand new lawn mower.

I purchased a Troy-Bilt mower from a local big box store. It had great reviews. Less than two weeks in it would not consistently run. I contacted them and they stated I needed to send it for warranty work and there are only two small places in town. I sent it in. I paid the transport fee. They had it for a week and I get it back and it still does not run correctly. The only way to speak with them is chat or phone. They only tell you take it in for warranty work. Do I need to send it in every three weeks until the warranty runs out?

Deceitful company. Horrible customer service. I ordered a Lawn mower for $3500 from them, because they advertised on their own site: Delivery 2-5 days. After placing my order, I waited 7 days and never heard anything from them. And of course no sight of my mower. Their site offered absolutely NO tracking information or status of the order. When I called I was told: "Oh, yeah, we don't have it in stock, it will be available in 3 weeks." Yet no one bother to update the customer, or even better, show it as unavailable on your site and be truthful with customer's expectations. Lying about delivery time to get a sale, is not acceptable.

Say NO to this company! Purchased walk behind lawn mower July 2025 for over $400. Had to take to closest repair center over an hour away in November. Traveled 4 hours to drop off and pick up. Having same issue now and Troy Bilt will not honor their 2 year warranty. Customer service phone options r not user friendly. Was told after chat(violet) and calling customer service (Franklin) that i would have to return to Walmart. Gave review a 1 but would rate them zero if I could.

I have a Troy-Bilt self propelled lawnmower and the gas cap kept coming off. I ordered a replacement from Troy bilt and the new one comes off maybe every other time I mow. When this happens gas splashes all over the mower and ground. Semis like a fire hazard not to mention environmental hazard.

I ordered a brand new mower online from the manufacturer. It was missing parts & a plastics piece on cable was cracked. So, it wouldn’t engage self propel. They had me send it to a shop of their choice for warranty repairs. 3 months later, many claims & still no mower. The shop unable to do repairs till Troybilt sends parts. Their customer service is terrible & their warranty dept located in S Africa. Just put in more claims. Accomplish nothing. What a joke! If I had bought this through a third party (Costco, Home Depot, etc..) I’d had a full return. I will never buy their sorry product again. This small hiccup just minor setback. I went, bought a new Honda ccv mower. When I get this Troy Bilt garbage back. I find it a new home. Life learning experience! Live and learn 🤪😩

Horrendous! Bought the z54 Mustang less than a year ago and it has been nothing but trouble. Before we used it we woke up to the blades on the ground, which were already rusty. Customer service did nothing so we gave up calling and complaining. I asked how can I return this POS and an associate literally told me I should "donate" it...sure a $5k mower! This mower was the biggest letdown ever.

We purchased a Troy-Bilt lawn mower less than 1 year ago and it suddenly stopped working. We reached out to warranty and did everything they requested which took nearly 1.5 months just to be told they do not cover with the carburetor being replaced. A carburetor that needs to be replaced within 1 year of purchase?? We took good care of it. They are selling products with cheap parts and leaving customers holding the bag. We paid $65 for an initial diagnosis…Then drove 1 hour away to a service center THEY referred us to…Given a quote for another $85 and all they had to say is tough luck basically???? HORRIBLE CUSTOMER SERVICE!!!

I wish I could rate this mower in the negative digits. I bought a Troy-Bilt Z42 Mustang Zero Turn. It was ok the first couple months, then it started having issues out of nowhere. First issue was the tire coming off in the middle of me cutting. The whole nut just came out. Second issue was the drive belt not staying on. It's constantly coming off while in motion. It's a very big hindrance at times. Third the choke cable broke so I have to choke from the carb to start it. Fourth the coming off the block to start broke, had to rewire that. Fifth the carb went bad like the mower was years old.

It's shame I can't give zero stars because that's what they deserve. I purchased a new Troy-Bilt edger from Menards. took it home and put it together added the oil and gas and then I tried to get it started. It wouldn't even turn over. After re-reading the instruction several times to make sure I was do everything correctly and many pulls of the handle it never even got started. I thought okay I will just return it and buy a different brand from someone else. NOPE; Menard's does take returns on anything you put gas into, without a return authorization number from the manufacturer.

Just bought a Troy Bilt push gas mower today and I’m not going to lie to you guys, you charge wayyyy too much money for a standard issue mower with a bag. You’re kinda ripping people off, for this price, I should have at least a lawn mower that’s self-propelled. No, instead you charge 328$!!!!! This is WILD and OUTRAGEOUS!!! I don’t even know how you guys stay in business with prices like that. But hey, in the end it does get the job done, but with that price I’d never tell anyone to buy your mower, I’m sorry.

I have a Troy-Bilt TB110 push mower, TB30R rider mower and a Storm snow blower. This equipment has been in service for many years with no major issues. My advice is the following: always completely read the owners manual (correct assembly is critical), perform comprehensive maintenance at the end of every season, always use fuel stabilizer/carburetor cleaner/upper cylinder lubricant and operate the machinery with care and attention. This includes not hitting things with the mowers (be mindful of stumps, rocks and other hazards), not cutting grass that is too high with a single pass and cleaning the deck of all debris regularly.

Purchased the Troy Bilt Weed Trimmer. It leaks gas at the nozzle and thru the gas cap vents. Customer service sent a new gas tank and lid, which leaks too. "Customer Service" employees are terrible and corporate won't respond to emails or actual US mail. Amazing that they won't respond to a possible fire hazard and possible harm to Customer's. Absolutely ROTTEN to the care. I would give them a zero.

Tried to get a track drive wheel for a snow blower. They sent a part that they said will fit, it didn't. I tried talking to them on the phone that it was a wrong fit, was met with a, "Oh well."

Mower delivered on wooden platform. Secured by nailed in wood pieces so tightly I couldn’t remove them. I’m 72 years old. Nowhere on the order form from Troy built direct does it say you will need tools. I tried a pry bar but couldn’t get it underneath to remove. I complained the agreement doesn’t say you will need tools. His response was you just need to use a pry bar. Didn’t matter what information I gave him. Not too bright if you know what I mean. I told him the lack of information and his totally didn’t care attitude will cause me to look elsewhere for power equipment.

I bought my Troy-Bilt Storm 2410 snowblower in 2009 brand new. So it's 16 years old. I live in south western MI and we get the snow being by Lake Michigan. It has started every year for me with no problems. I've left treated gas in it and it's always started every year. This year it's really getting a workout. All I've ever done to it was change the oil and maybe put 2 spark plugs in it. I usually do our driveway and a few neighbors driveways when we get a lot of snow. I can't say enough about this machine. I know this spring I'm going to go all the way through it. It has never let me done and if I can get another 16 years out of it, it should out last me.

Not surprisingly, all the reviews here are 1 Star. I bought a brand new Troy-Bilt snow blower November 2024. It came with a 2-year warranty. The end of last season, I ran the machine until it ran out of gas. Apparently, it was not totally out of gas because it would not start when trying to start it this winter. I just took it 30 miles out of the way to get warranty service - complete waste of time. Troy Bilt will not cover a fouled carburetor because gas was left in it. I had an MTD yard machine snow blower for 30 years and never had a problem, running it dry every season. Well, lesson learned - never buy Troy-Bilt machines!

On November 19, 2025 I ordered a belt for my zero turn mower from their website. It arrived and was dirty and did not fit my mower so I attempted to return the product but the customer service agent said he would do a one time credit back to my credit card which would take a couple days. I didn’t see a pending return on my credit card yet so I called back yesterday and the customer service lady said it would take 3 to 5 business days so I checked my bank again today and there is still no pending refund so I contacted them on the virtual assistant chat on their website and Lindsay informed me that returns typically take 3 to 4 weeks. I asked if they could expedite the refund since I already bought the correct part from Lowe’s, which was an additional expense and I’m really need that money back, but they said they could not expedite my refund.

From the moment this mower was out of the box, it did not run. I tried taking it back to Menards the day after I bought it for an exchange, but because I had put gas and oil in the machine, they would not exchange the mower and insisted my only recourse was to call Troy-Bilt customer service, which I did. Customer service insisted that I take the mower to a local service center for diagnostics. When I arrived at my nearest service center which is 30 miles from my home, I was promptly informed that the shop was no longer a Troy-Bilt service center because they were tired of not being paid.

I purchased mower cause I had older Troy-bilt that I really liked. Spent right at 1800 for my first brand new mower. Brackets that are mounted on deck break first year, easy fix but need to buy 10 buy year 2. The metal on metal vibrations break brackets at bend. The pop can deck material it the toughest on the mower, that’s should tell you not to buy. 2nd year my belt breaks. Buy new one it breaks immediately. The stationary pulley bracket welds break. Troybilt said it was abused why they didn’t repair. The used old one lasted me 8 years. My first new one tried to take better care of wouldn’t wish one anybody. Save money. Buy old mower or grasshopper.

After owning a Troy-bilt lawn tractor for a little over a year it quits mowing. Called place we purchased and you have to take it to a dealer to be repaired which is over 90 km away. No pick up or delivery included. Called troy-bilt for questions about mower.Very snotty about it. Probably just loose sensor or something simple. I asked for refund. Nope. Very unprofessional tech. Never buying troy-bilt AGAIN.

In the Fall of 2021 I purchased a Troy-Bilt Mustang tiller ($1,100). In the Fall of 2023 I began experiencing issues with the engine overheating and dying when running longer than a couple of minutes. I took the tiller to the dealer which sold me the tiller and after having the tiller for several months they preformed an authorized repair (under warranty) replacing the ignition coil. This did not cure the problem. My opinion only… this is a manufacturing defect and Troy-Bilt should stand behind the product but they refused. I purchased this product based on my understanding that Troy-Bilt had a Great reputation of building dependable products. Not so much with my tiller. Very unhappy customer. Burn me once shame on you … burn me twice shame on me! Never again.

Keep in mind that this review is for a TB mower that is 14-15 years old. I bought it new at Lowe's in 2010. It has the B&S 190CC engine, not self propelled. It has been an excellent mower, but at this point in time it is showing its age. I don't know if the new TB mowers are of the same quality or not. Even at its advanced age it will typically start with 1-2 pulls, and it still cuts decent--Need to sharpen or change blade. I have been researching for a new mower, but they all seem to be average--You really don't know what you are going to get until you buy and try it. I have been researching the TB240K XP with the Kohler engine--It seems to have an average to a little above average rating.

I purchased a Troy-Bilt push mower in April the spindle or whatever that holds the blade on shattered in half blew the blade all across the yard about chopping my foot off, I contacted customer service twice was denied a supervisor was denied an email address was denied anything, I live in Texas they want me to go to Oklahoma to fix it I barely had the $300 to buy it in Texas so I sure don't have the money to go to Oklahoma to fix it...

Ordered a replacement belt for a TB Riding Mower that's 3 years old. Rep gave me the option of shipping via USPS or UPS. I chose USPS as we are rural with no "house-to-house" delivery. Belt was ordered June 10th. June 30th: no belt and notifications of any issues from TB. I call only to find out the part was returned as they only ship UPS. I spent 2 hours with at least 6 different people who can only read from a prepared script with accents so thick it impedes the message. One agent informed me that it'll be 3-4 billing cycles (7-8 weeks) before I get a refund.

2023 decided to purchase a lawnmower, weed whacker, and edger. Switching from craftman. During the fall of 2023 I winterized all according to manuals. The following spring lawnmower started and ran for about 10 minutes, then died .2 months of dealing with service warranty, even corporate. MAJOR HEADACHE. A few months went by needed to use weed whacker again, good start but died after 10 minutes. Back to service and again issues with Troybilt not reimbursing service dealer. So I refused to go through this MESS AGAIN. Weed whacker still runs for 10 minutes then dies. I changed spark plug, filters, bought the 50:1 fuel mix. My edger takes about 50 pulls before it starts. Worst purchase ever. I did read that troybilt was considered a throw away brand. I thought they were a dependable brand. Out of 1000.00. SAD..Do Not Purchase is my recommendation...I am not going to send pictures and I do have my faded receipt..

Tried to purchase throttle cable assembly and they charged me 3 times and no order, called to resolve and said can’t refund for 7 days. Holding my funds 3 times for 7 days and I don't have a part ordered! Poor customer service, asked for recourse or discount on next purchase and they refused! Do not buy Troybilt.

I bought a Troy-Bilt riding mower from Canadian Tire. After about 10 minutes of use it started shutting down (most likely the safety interlock). After checking all the connections with no resolve I called for a warranty repair. I was given 2 places about one hour away. Called one and they were not a repair place (only sales). The other turned out to have been closed for over a year. I called back and was given two place one and a half hours away. One was to busy to even take my name, the other said I could leave my name and he would put me on the list and call in three to four months. Completely unacceptable - I would have given no stars if possible.

I purchased a Troy Bilt Lawn Tractor 547 42 inch cut on April 19 from Home Hardware Fenelon Falls Ontario. My second time cutting my lawn May 15, the Motor blew up, probably a shaft blew out. Home Hardware came and picked the lawnmower up the same day. After inspection It was confirmed that the motor blew and would be replaced by warranty. The claim was sent to Troy Bilt the next day. It is now May 24 and we are still waiting for the new motor, It will be shipped less than 100 miles from the store. I understand that there is constant communication between Troy Bilt and Home Hardware. I sincerely hope Troy Bilt ships the new motor soon as I am losing patience and will soon be demanding a new machine. Home Hardware has been great, but I fear they are getting the run around by Troy Bilt.

Worst warranties. Don’t stand behind products. Gave me the run around and no where close to me to do repair on product I bought 6 month ago. I’ll never buy Troy-Bilt ever again and will not recommend to anyone.

MTD made junk before they bought Troy-Bilt, and they still do. They bought a good name so they could sell equipment. My dad bought a Troy-Bilt horse rototiller in the early 70s, still runs. I decided to get a new one, so I bought a pony. Terrible decision, there is no weight to it, just runs away, you have to hold on to it and hold it back to do a good job. They advertise you can walk beside it, not true. Only one speed and it is too fast. Nobody builds tools and equipment like they used to. Stay away from Troy-Bilt/MTD/whatever else they call it.

I’ll never purchase another Troy-Bilt mower. I’ve had issues every year with the piece of junk I bought. Every year it’s the same thing. It cuts out when mowing and will not even turn over to start. I’ve had it in for repairs and it still does the same thing. I suspect it’s on of the safety switches. Sometimes when I maneuver the seat it’ll start. It’s very aggravating.

I bought a Troy Bilt push mower July of 2024. Tried to start it in 2025, would start, took to Tulsa New Holland, one of the manufacturers because it is supposed to have a one-year warranty. They would fix it, said dirt in motor. We always keep filters change but, the service guy was not very nice and they didn't fix it. So, I spent $500 on a mower that didn't even last a year. Never buy Troy Bilt.

Horrible customer service backing up their part replacements...Cheap junk is what they sell.. Not sure what my next mower will be...They are not about customer service in any way..I see their poor reviews with Consumer Affairs.

I bought a Troy-Bilt self propelled lawnmower in 1990. It still works great except it developed a rust hole in the deck. I still starts on the first pull and does a perfect cut. It has never had a tune up except for a few oil changes and a plug change. Changed the drive wheels a couple of times. I finally decided to retire it and bought a new Troy-Bilt again. I hope that my new one can be half as good as my old faithful one. My 35 year old one will rest in my garage as a memory to a great lawnmower.