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I purchased this tractor in August 2016 from Troy-Bilt.com. There was a minor issue after one month. Troy-Bilt covered it completely. So, I couldn't use it for 2 months. Since, then worked very well until September 2018. The acceleration was lagging. So, called customer service, told them it's just a month out of warranty but lost 2 months during earlier repair. The 1st rep was not very helpful and said, I should get it inspected at authorized repair center and they would review based on nature of repair. So, I hired a local technician, who determined it's transmission failure. So, I called Troy-Bilt, this rep said, "It won't be covered." I called again, and got in touch with an amazing gentleman Rob, who said, since I lost 2 months of service during original warranty, they will cover this one time, if it's a manufacturing defect. In all fairness, I said ok and transported it to the nearest authorized repair center.
Just learned yesterday that Troy-Bilt changed the transmission and fixed the riding mower at no cost for me. This definitely shows their commitment and efforts should be commended. Also, I suggest that Troy-Bilt offer an extended warranty for an additional price like John Deere, Cub Cadet etc. do even on basic models. All in all, I had a great experience with Troy-Bilt and would strongly recommend them. If you think you have a genuine and fair concern and if a customer service rep is not helpful, please speak with manager. In my case, they were fair and will commend them for that.
Initially had a problem with the delivery. However, the manager took care of the delayed delivery and I was completely satisfied with the remedy. I was even able to upgrade to a 46" from a 42" and I was happy about that. The manager was very apologetic and willing to make the customer happy at all cost. I'm very satisfied with this purchase and I am glad I chose this particular establishment to deal with.
I like the tight turning radius, but it will lock up if turned all the way, so a little extra muscle is needed to turn the front wheels back. It is a single blade deck. The engine does not rev very high like my lawn tractor... it's a put put. The shift knob on the front/rear/neutral lever wants to break off, and the key location is in an awkward place. It was least expensive rider for sale, but for a hundred bucks more, I should have got the lawn tractor.
We used our mower for 2 years without servicing and it performed well. We had to replace a belt in year 3. We really worked it hard on tall grass and over exposed tree roots. We mow 2.75 acres at least once a week for at least 7 months a year. It is very easy to steer and comfortable to ride. The gas cap seems to come off, even though it is ratcheted, after I have ridden the bumpy parts of the lot. We keep it stored in a shed where temperatures can get into the teens in the winter and 90's in the summer. We think our Troy-Bilt Zero Turn was a great purchase and think it will last us many years. We bought it in 2015.
I have two Troy-Bilt Horse 46 in deck mowers. One I have used 2 years and a new one this year. Have had no problems so far with either one. However I have had a Husqvarna 46 inch which had a lot of problems during 2 year ownership bought in 2015. Had two hydro transmissions go bad. Also had problems with the 22 horse engine.
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Got this weed eater last summer. Only used it about 4 times because it was so hard to start after the first initial startup. So if I used it I would not shut it off. Even when having to add trimmer line. After several blisters from pulling the starter cord. And much frustration, I put it in the basement and used my 15 year old Sthil. This season I thought "It's brand new I need to see if I can get it going." I put in new gas and a new spark plug. It still didn't seem to be firing. After more pulling and another blister it finally cranked. I was able to get it to crank 3 more times that day with much pulling and many thoughts of throwing this thing in the trash. Now after all that pulling on the cord the pull cord is hanging up like the spring is about to break. I noticed that Lowe's no longer carries Troy-Bilt products this year. Maybe if they hadn't of carried it last year I wouldn't own this worthless weed eater.
I bought the Bronco version lawn tractor in 2013. Ran well for a while but never did give a smooth cut. Then last year (2018) it started smoking real bad upon start-up and running very rough until blades engaged and then engine would smooth out under that load. My mechanic replaced fuel filter, changed oil and filter, air filter, and fixed oil leak around drain plug. Runs better but still smokes really bad for about 5 minutes after starting. For comparison, I have a '97 Craftsman that still runs like a champ. Have owned this Craftsman, a Cub Cadet, a Murray, and the Troy-Bilt. Troy-Bilt worst one of the bunch by far, will not buy another.
I bought a Zero turn Mustang 34" last May. After 15 hours, it would not start, there was a part cracked in engine, had to be done during transport. Got that fixed told company, never offered me anything. Now I need belts, you can't find them anywhere. When I bought the mower, they never posted a warning saying no replacement parts available. This seems to me to be illegal. How do you sell new mowers and not offer replacement parts. Troy-Bilt is like the phony contractors that come to you after a storm, they take your money and leave. They should not be allowed to sell or operate in America. I thinking about getting a lawyer to see if they are liable.
Built to last 6 months or less. Last year I bought a Troy-Bilt lawn mower and pressure washer. Both have crapped out on me with less than 6 uses. They lasted one season barely. I stored them both indoors away from the elements. They never got rained on or anything. Checked the gas checked the oil can't get either one of these things to start.
Bought a riding mower AND a weed eater. Mower lasted 4 uses until it stopped starting. Took it to a repair shop, was told the carburetor went. Paid 200ish to get a new one and get it fixed. Weed eater lasted 3 uses. Pull string spinner broke, bought a Troy-Bilt drill bit that allows you start the weed eater with a power drill. The bit worked nicely 2 times, then the carburetor started leaking gas and wouldn't start. Bought a new carburetor and installed it. Go to start the weed eater with the drill then the bit broke and now spins both ways so it can't turn the motor.
When a company has to create a special drill bit to start their own weed eater because their pull string mechanism breaks after 10 pulls, you know they are a scam. They are aware of their products breaking. Instead of taking the time and money to develop a better pull string, they decide to create another trash product you will have to buy to attempt to keep using their other trash product. It's clear they are a scam and are fully aware their products break.
Bought at Lowe's. Name is misleading because a number of units are all built by MTD who owns the name. My 42" tractor mower performs okay. The mower deck is difficult to adjust on irregular landscapes to avoid scalping. Model 13WN77BS011 @ $1000 did not even have mountings for deck wheels.
I got the smallest riding mower in mower because I have a small yard but it was still too big. However, I used it but the switch to the engine under the seat kept disconnecting. I sent it in for repair to the main repair shop for Troy-Bilt. Four weeks later, I got it back and I used it for 5 weeks and it the same thing happened again so I got rid of it.
Tried to solve a problem with my Troy-Bilt Flex. Never got a response to my question, was only given a part number. Had the Flex repaired by an authorized dealer and Troy-Bilt never sent the reimbursement check they said they would send out. Their customer service is absolutely useless. If you are considering Troy-built, "DON'T". If you do, Don't say I didn't warn you!
It only last two year. No help from Troy-Bilt or Lowe where I got it bad block. Do not buy Kohler. They just pass the buck. You will be without a mower and your money. Troy will not do anything. Do not buy a Troy. You will be sorry. Get a good lawn mower that will last more than two years.
This leaf blower is one of the strongest on the consumer market in terms of amount of air it moves. It does a nice job. I have had it for about 2 years and use it mainly to blow leaves in the fall: probably 20 hours/year. Just tuned it up, but after a couple of hours or use the clear plastic on the blower nozzle cracked completely off, making it unusable. Could not find just the parts I need to replace, I need to buy a whole new assembly at a much high price. Poor design or manufacturing as the plastic should be able to withstand the force of the blower, for more than about 40 hours. The blower was not stored in sunlight or exposed to chemicals which could degrade plastic. Seems unacceptable.
I bought a Troy-Bilt riding mower this May 2018. It's fuel Injected, no carb issues. Motor runs well, but battery didn't last the season. Mower deck is the poorest designed and build ever in history. Troy-Bilt engineers are clearly dropouts, that are still drunk. It can't cut grass over an inch. It can't be adjusted over 1.5 inches, so if you want to mow every 2 days, then this is the mower for you. Mower deck drops down on its own, and scalps lawn in many places. My lawn looks like it got attacked by a Renegade Flowbee. Never again will I buy or even use a Troy-Bilt product.
I bought the Troy-Bilt TB 22/46 hydraulic lawn tractor in July 2011. Today is Nov. 19, 2018. Today the lawn tractor burnt to a crisp. I was mulching leaves when I shut the engine and emptied the leaf bags (also Troy-Bilt). I turned around to mount and start the lawn tractor and noticed a fire under the hood. I called the fire department. The fire department put the fire out but it had quickly burnt to a crisp. I called Troy-Bilt and explained what had happened and they offered me a 5 percent discount on my next equivalent lawn tractor.
Fuses have blow. Brakes do not work for any longer than a year, always need repair. Many new cables replacements. Forever need carb clean. Replace Transmissions now. This thing is only 5 years old. It is a big piece junk. Will not ever buy from Troy-Bilt again. A big money hole that is for sure.
Bought a Troy-Bilt leaf blower at Canadian Tire. If the product doesn't work you have to return to a dealer you can't return to the store. My leaf blower worked for two minutes and stalled. Tried again stalled. Looked at the unit and there was oil leaking out. Phoned the warranty line and they sent me to a dealer. Got there and they said it was three weeks before they could look at it! Really rude about it too. He called Troy-Bilt a piece of garbage. Phoned the help line back. They got me a dealer that would look at it about a half an hour away. Took it there. He took it - said the fuel filter was installed wrong in the factory. Said he fixed it. Took it home. Still the same problem - leaking oil and stalls. Stay away from this company. They are a rip off.
CHEAP: That best describes this Chinese-made 2,000.00 mistake. The mower chute broke at the Lowe's while their crew was loading it (also metal is so flimsy the back bent beneath the seat) and I had to re-attach the chute when I got it home. I use my tractor year round, and the cart that came with it had parts from two different carts (had to cobble it together). I haul wood from the pile to the back door all winter, so it doesn't get put away in fall. I noticed that (when started) it started running at higher and higher RPM's (couldn't decelerate it). I called Lowe's, waste of time, - and Kohler. The Kohler tech chuckled! 'Oh, that's the cheap Chinese Carburetors, they jamb-up if you don't drain the tank in the fall!' He recommended I turn it in for service, but when I tried was told it would be August before they could work on it (it was now May!) – OR - I could take it someplace else and pay to have it repaired (no reimbursement).
NO CHOICE - So I went out to my shed to start it/back it out, - it started, revved way-high (the Governor failed) and exploded! Parts flew out the back of the engine block and oil cascaded all over everything in the shed! I called just about every warranty place in the state and finally found one that could take it and fix it within a month. THAT'S when I got the surprise $180.00 bill (KOHLER put the Carb on the engine, but would not cover it. They charged me for that! And (in the end) it was 'Pay-up or you don't get your machine back!') My son took it out of the shed yesterday and - it's back doing the same thing again (but THIS TIME -NO WARRANTY). I will have to either replace the Carb with a better, U.S. built one I found on a Forum, or figure out a way to correct the butterfly shaft freeze -up on this one.
I am a disable vet so bought a Troy-Bilt Pony riding mower. Kept oil changed and filter changed. Still looks new. Was mowing and valves blew. Almost caught on fire. Called Troy-Bilt. They said, "Sorry we don't cover engine. It's a Briggs and Stratton. They only guarantee for 1 yr. We aren't responsible for engine". I asked if you have a contract with them for the engine then you should stand behind it. No they don't and don't care. Would never buy from them again. Engines within a yr start having problems buy John Deere at least. They care about all of their products. Poor customer service from Troy-Bilt. Takes your money and that's all.
Picked this mower out for my parents and bought the same model for myself after my mower died! Within 2 years dad was complaining about front adjustment dropping down. Found front axle was not holding in place, plastic tabs had warped and axle settled to side causing one side of mower being quarter to half inch low and front height adjustment to fall out of place easily. I found front cover 731-11699 and front height adjustment plate 787-01818-0637 online, not through Troy-Bilt, but genuine parts for parents' mower.
After this I checked my own mower and found same problems! I called Troy-Bilt and they sent parts for price of shipping. Now both mowers are doing same thing, obvious manufacturers defect! Troy-Bilt will only do %15 percent off parts now, I can get them cheaper through mower parts online, but don't want to pay for cheap parts that will fail within next year or 2. Troy-Bilt was very unhelpful and aren't taking responsibility for bad part design, I will never buy Troy-Bilt again!
I bought this mower about 3 years ago. It was great for about a year. After that I had constant issues with it starting and running properly. I have cleaned the carb. Replaced may parts and have to do maintenance every time I want to use it. I will NEVER buy another. My push mower I bought 6 months ago popped yesterday and I think it may be the motor. I will tinker for a bit to see if I can get it going but will NOT buy another.
I bought the TB6044 XP trimmer in June 2018. Used it only maybe 10 times between June and today. I was happily using it in my garden and the engine just died less than 10 minutes into it. The pull string to start the engine just stopped working and it won't recoil back. I can't start the engine. Lowe's said the product is under 3 year warranty but they can't help me. I need to send it to a Troy-Bilt service. I am out here on my own.
P.s. I bought the same said trimmer 2 years ago. The first time this happened, I figured it's user error since I always have keep pulling the string many times before I can get the engine to start. So I bought another one this June and the same product broke in the same area. Shame on me for believing in your products. I'm stuck with a useless product. How did this product pass the QA process amazes me. I am disappointed. Very low quality product.
Engine failure was not covered by warranty. Lowe's claimed lack of lubrication. Not true. It was lubricated per instructions in owner's manual. Engine was clearly defective. Lowe's unfairly refused to honor warranty.
Was looking for a rider. Went to TSC, waited and waited AND FINALLY left. Decided to go to Farm Store, seen Troy-Bilt, was happy what we saw and decided to buy it then... thanks. The ladies there were very nice.
About a year ago I purchased a Troy-Bilt weed eater. Several weeks ago I had to take it to a repair shop to have someone look at it. I was told that the cylinder or pistons (not sure which) had scratches on it and that it had low compression. The repairman stated that if he got it running again that it would just die for good after a few times of use. I use the recommended 2-cycle oil & gas treatment and have done nothing on my end to damage the unit. The repairman said that it was just normal wear and tear, and that it was nothing I did that broke it. After telling the repairman that it was still under warranty, he said good luck trying to get Troy-Bilt to replace it. He said that Troy-Bilt is a cheap machine and that they go out very easily. He also said that he had about 30 of them in the back that he was working on trying to repair.
I contacted the Troy-Bilt customer service about the warranty and they would not do anything for me. The rep said that the repairman stated on the invoice that it was normal wear and tear and that it voided the warranty. If the unit became damaged and it wasn't my fault, the only thing it could be was normal wear and tear. I WILL NEVER buy a Troy-Bilt again.
I have never regretted a purchase more in my life. Lawnmower can do's. Cut short dry grass. Lawnmower can't do's. Cut long grass. Cut damp grass. Cut grass within 3 days of rain. I have had to watch Youtube videos several times in order to take apart and fix. Very cheap parts under the sleek cover. Customer support is no help.
I have bought a brand new Troy-Bilt riding lawn mower 3 years ago, and I have had problems after problems with it. I have called Troy-Bilt customer service, and I have tried to explain to them about the problems I have had with this mower, and they just keep giving me the runaround. This is my first Troy-Bilt riding lawnmower and my last one. I will never own another Troy-Bilt product.
I ordered a part for my Troy-Bilt Pony on a Saturday and asked that it be shipped NEXT DAY air. I was not told that they do not ship on the weekends, so I paid extra for no reason. When the part did not arrive by Monday, I made a call; they informed that they do not ship on the weekend, and that it had been sent that day. Two days later, I went thru the same thing; after their apology they re-ordered the part for me. It is now Saturday and I still have not part. THE PARTS DEPARTMENT IS SHAMEFUL and the department head should be REPLACED!
Troy-Bilt expert review by ConsumerAffairs
Troy Bilt created an innovative rototiller design in 1937 and continues to create quality equipment.
American built: Troy Bilt equipment is manufactured in the United States.
Multi-speed: The multi-speed transmissions provide better control during the mowing process.
Rear engine: Rear engine models offer a compact option for homeowners without a lot of equipment storage space.
Steel frame: A steel frame adds to the strength and durability of the riding mowers.
Financing: Troy Bilt offers financing for their riding mowers and equipment.
Best for: Residential homeowners get a good combination of price and quality.
Troy-Bilt Company Information
- Company Name:
- Year Founded:
- 5903 Grafton Rd.
- Valley City
- Postal Code:
- United States
- (330) 225-2600