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Troy-Bilt
Troy-Bilt
Overall Satisfaction Rating
2.57/5
  • 5 stars
    17
  • 4 stars
    6
  • 3 stars
    6
  • 2 stars
    1
  • 1 stars
    44
Based on 74 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Troy-Bilt

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506 Troy-Bilt Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
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Verified Reviewer
Original review: Aug. 20, 2018

I have never regretted a purchase more in my life. Lawnmower can do's. Cut short dry grass. Lawnmower can't do's. Cut long grass. Cut damp grass. Cut grass within 3 days of rain. I have had to watch Youtube videos several times in order to take apart and fix. Very cheap parts under the sleek cover. Customer support is no help.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2018

I have bought a brand new Troy-Bilt riding lawn mower 3 years ago, and I have had problems after problems with it. I have called Troy-Bilt customer service, and I have tried to explain to them about the problems I have had with this mower, and they just keep giving me the runaround. This is my first Troy-Bilt riding lawnmower and my last one. I will never own another Troy-Bilt product.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2018

I ordered a part for my Troy-Bilt Pony on a Saturday and asked that it be shipped NEXT DAY air. I was not told that they do not ship on the weekends, so I paid extra for no reason. When the part did not arrive by Monday, I made a call; they informed that they do not ship on the weekend, and that it had been sent that day. Two days later, I went thru the same thing; after their apology they re-ordered the part for me. It is now Saturday and I still have not part. THE PARTS DEPARTMENT IS SHAMEFUL and the department head should be REPLACED!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

This is about Model TB6044XP Trimmer is junk. I have had this Trimmer for 2 or 3 years and used it at the most 5 times. Because the rope pull starter will not engage to crank the motor. I have put new oil pan assembly and it done the same thing. The cogs that engage on the fan comes off and to replace them you have to buy the oil pan assembly. I would rate this product negative 10 if I could but it will only let me use one star.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 6, 2018

The mower is a 46" deck 19-HP bought at Lowe's. There is not enough deck height adjustment for most lawns in Florida. It is as high as it will go and is still too short. Blades do not overlap so you have to overlap your cutting pattern to compensate. Next mower will be a better quality one.

4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: July 29, 2018

I purchased a Troy-BIlt 2,800 PSI pressure washer at Lowe's in July of 2017. It was used one time that year for about 2 hrs. Come fall, I ran the engine until it ran out of gas and disconnected all hoses and tilted the machine to empty any water in pump. Brought it in my heated basement over the winter and covered it with a canvas drop cloth. This spring, I got it out to use it and a couple of problems occurred. I gassed it up with fresh gas. Checked oil and brought it outside. I had one heck of a time getting it started. After finally getting it started, hooked everything up to it to use it.

At first it worked great. After about 10 minutes the pressure dropped drastically. I checked for kinked hoses and nothing. Then I saw water pouring out of the bottom of the machine. The CHEAP cast aluminium pump outlet started leaking like mad at the seam. I brought it back to Lowe's and they would not replace it. It has a 2 year warranty. Lowe's told me they would send it out to have it repaired. A week later I got a call from Lowe's telling me it would cost me $380.00 to have it repaired. I reminded them it had a 2 year warranty. They basically told me, "TOO BAD!" I will never buy another Troy-Bilt machine of any kind and will never do any more business with Lowe's.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 27, 2018

I have a Troy-Bilt Pony, had it for 5 years, and mow a couple of acres. Never had a problem until I ran over a stump for the thousandth time. Had to have the deck leveled, cost $50.00. Other than that, change the oil once a year and put gas in the tank. I love that thing, it's just a workhorse!

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Rated with 5 stars
Verified Reviewer
Original review: July 27, 2018

My TB30 is very safe, starts every time, and is comfortable to operate. It mows evenly and needs only standard maintenance. I have owned it for 3 years and have had absolutely zero problems.

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Rated with 5 stars
Verified Reviewer
Original review: July 26, 2018

Runs a long time and don't need much maintenance. I believe it will lasts years. It's well built and has great durability. I would recommend this product to anyone and everyone I come across.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 25, 2018

It is not the best mower in the world but it is good. I have had the mower for about 2 years and has done me well. The price was not bad at all. If I get another one, it would be the same.

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Rated with 5 stars
Verified Reviewer
Original review: July 25, 2018

This was my first new lawn tractor purchase. I'm very happy with this product. I lucked out to have gotten a free trailer with purchase. More + for me.

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Rated with 1 star
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Verified Reviewer
Original review: July 24, 2018

Cruddle wobbly and belt keeps coming off motor. Try to start it up then freezes then have to open up hood while sitting on it turning it with my hand to get it to turn over. Nice. Right now I know why they gave me free little wheelbarrow trailer. Have to keep sanding and painting spots on it from rusting. Had a Cub Cadet too. Another piece of junk and went in the garbage. I guess you do get what you pay for junk.

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Rated with 5 stars
Verified Reviewer
Original review: July 24, 2018

We purchased it used, it gave us 13 yrs with little maintenance. Our son loved it as a mud runner, when it rained. Yes, the mower deck was removed. But he loved that mower for several years after the mowing deck had seen its better days and was removed.

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Rated with 1 star
Verified Reviewer
Original review: July 23, 2018

2013 model Troy-Bilt Pony. Had trouble with... mower deck, power and deck belts, battery, carb, muffler and overall durability. Had to replace many parts. I would NEVER buy a Troy-Bilt again!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 23, 2018

Initially had a problem with the delivery. However, the manager took care of the delayed delivery and I was completely satisfied with the remedy. I was even able to upgrade to a 46" from a 42" and I was happy about that. The manager was very apologetic and willing to make the customer happy at all cost. I'm very satisfied with this purchase and I am glad I chose this particular establishment to deal with.

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Rated with 4 stars
Verified Reviewer
Original review: July 22, 2018

Bought a small Troy-Bilt riding mower because I have a smaller lawn. Working great but need to get use to the turning ratio... can't make quick turns because it can tip out over.

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Rated with 1 star
Verified Reviewer
Original review: July 22, 2018

I had problems with this mower from the day I bought it. I have owned it approximately 5 years. It has very few hours on it because it has been in the shop more than it has been used.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 21, 2018

Same part has gone bad, twice, the right front knuckle for steering. But not too expensive. Easy to start. Comfortable seat. Easy to maintain, such as oil changes and fuel fill up.

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Rated with 3 stars
Verified Reviewer
Original review: July 20, 2018

The same steering parts wear out every year and must be replaced over and over. The parts are only available online and are difficult for most people to replace.

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Rated with 1 star
Verified Reviewer
Original review: July 20, 2018

Do not buy Troy-Bilt mower especially at Lowe's. Problems with the idle and mower deck after 4 months of mowing. Lowe's will not honor warranty. I will not buy anything else made by Troy-Bilt or from Lowe's.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 19, 2018

My 14 year old 24hp Huskee is no longer worth repair, so I bought a 19hp Troy-Bilt to mow about 2.5 acres. It does a great job, however I was disappointed to find I couldn't use any of my old attachments even though both frames were made by the same manufacturer (MTD).

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Rated with 5 stars
Verified Reviewer
Original review: July 19, 2018

I have had the mower for 13 years and it has given me great service with very little maintenance cost. I couldn't ask for much more. I have had to replace the belts several times and "service" the carburetor. I have kept the blades sharp by sharpening them several times during the summer and it was done very well!

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Rated with 4 stars
Verified Reviewer
Original review: July 18, 2018

I like the tight turning radius, but it will lock up if turned all the way, so a little extra muscle is needed to turn the front wheels back. It is a single blade deck. The engine does not rev very high like my lawn tractor... it's a put put. The shift knob on the front/rear/neutral lever wants to break off, and the key location is in an awkward place. It was least expensive rider for sale, but for a hundred bucks more, I should have got the lawn tractor.

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Rated with 5 stars
Verified Reviewer
Original review: July 18, 2018

We used our mower for 2 years without servicing and it performed well. We had to replace a belt in year 3. We really worked it hard on tall grass and over exposed tree roots. We mow 2.75 acres at least once a week for at least 7 months a year. It is very easy to steer and comfortable to ride. The gas cap seems to come off, even though it is ratcheted, after I have ridden the bumpy parts of the lot. We keep it stored in a shed where temperatures can get into the teens in the winter and 90's in the summer. We think our Troy-Bilt Zero Turn was a great purchase and think it will last us many years. We bought it in 2015.

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Rated with 3 stars
Verified Reviewer
Original review: July 17, 2018

The Troy-Bilt could be quieter but it does the job and is economical to run. I have replaced air filter once a year and changed the oil also. The model I have doesn't have an oil filter.

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Rated with 4 stars
Verified Reviewer
Original review: July 17, 2018

Great little mower for smaller yards. Saves me about 20 minutes per week. Compact, but does the job well. Troy-Bilt makes some quality products. Best bang for your buck!

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Rated with 3 stars
Verified Reviewer
Original review: July 16, 2018

My Troy-Bilt is what I would call a ok mower. It's nothing great but for the price I can't complain. I believe the mower is a lower end mower and it was built on the cheaper side. In high grass it performs better than other mowers that are in the same price range or mower class. It does the job but that's about it. Nothing spectacular. I do have a issue when turning wheel real hard. Seems like I have to pull real hard on steering wheel to stop the turn and get the steering wheel straight. Now for the cost I like how much the mower cost me new.

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Rated with 5 stars
Verified Reviewer
Original review: July 16, 2018

I have two Troy-Bilt Horse 46 in deck mowers. One I have used 2 years and a new one this year. Have had no problems so far with either one. However I have had a Husqvarna 46 inch which had a lot of problems during 2 year ownership bought in 2015. Had two hydro transmissions go bad. Also had problems with the 22 horse engine.

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Rated with 1 star
Verified Reviewer
Original review: July 15, 2018

We purchased a Troy Bilt Mustang 60 XP Zero Turn Rider in July 2016. Late last summer of 2017 the lawn mower wasn't working properly so we brought it in for service. There was a piece of casting in the housing of the rear turn and this had to be rebuilt. It took 5 weeks to receive the parts from the factory. In order to cut our lawn, we had to rent a lawn mower at our own expense. Won't purchase another Troy-Bilt and won't recommend!!

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 15, 2018

I have had to change belt 5 times - deck is too low - cuts beautifully but I usually have to get rider repaired after second cut. My Troy-Bilt is approx 5 years old and used maybe 12 times.

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Troy-Bilt expert review by ConsumerAffairs

Troy Bilt created an innovative rototiller design in 1937 and continues to create quality equipment.

  • American built: Troy Bilt equipment is manufactured in the United States.

  • Multi-speed: The multi-speed transmissions provide better control during the mowing process.

  • Rear engine: Rear engine models offer a compact option for homeowners without a lot of equipment storage space.

  • Steel frame: A steel frame adds to the strength and durability of the riding mowers.

  • Financing: Troy Bilt offers financing for their riding mowers and equipment.

  • Best for: Residential homeowners get a good combination of price and quality.

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Troy-Bilt Company Information

Company Name:
Troy-Bilt
Year Founded:
1937
Address:
5903 Grafton Rd.
City:
Valley City
State/Province:
OH
Postal Code:
44280
Country:
United States
Phone:
(330) 225-2600
Website:
www.troybilt.com
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