Troy-Bilt Reviews

Order your parts some other place. WEBSITE says 3-5 days. Customer service says 7-10... Quick to take money. They are obviously understaffed.

I bought a $3000 Troy-Bilt ZTR Mustang 42" in May. It needed a repair in June after 4 uses!!!. It rides really rough and noisy. It's either a "lemon" or this model is more cheaply made than the ones in the past. I had the same mower in 2016. It lasted for 10 years. The new model is inferior. Troy-Bilt customer service was awful. I would like to return it. Troy-Bilt will not allow a return. They want me to wait until something else goes wrong and then repair it again.

I’m a 73-year lone senior female. I own and reside on 1.75 acres of homestead property. I bought my first riding mower online from Walmart, at a cost exceeding $2,000.00. It was a Troy-Bilt. The first time using it, a cable snapped. The cable was approximately three-feet long, not much thicker than a strand of hair! I come to find out the warranty mandated me to have it serviced only at its designated provider quite some distance from my residence who provided no pick-up service.

We recently purchased a new Troy Bilt CC30R from a big box store and upon delivery, it was in an open crated and had no operation manual. We downloaded the operation manual which we should not have had to do if the product was packaged and shipped correctly. We are feeling like it was a return from someone else and instead of fixing whatever the return was they just shipped it to us. We tried to start the lawn mower and it would not start. We are still trying to troubleshoot the issue (2 weeks now without using the lawn mower). I would say that the quality assurance and control at the factory is very poor and no accountability for quality and pride of craftsmanship, especially for a product made in the U.S. There are issues with this model that the company is not standing by their product. If you look on YouTube you can see many videos of issues with this product. We should not have to fix a brand new lawn mower.

I purchased a Troy-Bilt mower from a local big box store. It had great reviews. Less than two weeks in it would not consistently run. I contacted them and they stated I needed to send it for warranty work and there are only two small places in town. I sent it in. I paid the transport fee. They had it for a week and I get it back and it still does not run correctly. The only way to speak with them is chat or phone. They only tell you take it in for warranty work. Do I need to send it in every three weeks until the warranty runs out?

Deceitful company. Horrible customer service. I ordered a Lawn mower for $3500 from them, because they advertised on their own site: Delivery 2-5 days. After placing my order, I waited 7 days and never heard anything from them. And of course no sight of my mower. Their site offered absolutely NO tracking information or status of the order. When I called I was told: "Oh, yeah, we don't have it in stock, it will be available in 3 weeks." Yet no one bother to update the customer, or even better, show it as unavailable on your site and be truthful with customer's expectations. Lying about delivery time to get a sale, is not acceptable.

Say NO to this company! Purchased walk behind lawn mower July 2025 for over $400. Had to take to closest repair center over an hour away in November. Traveled 4 hours to drop off and pick up. Having same issue now and Troy Bilt will not honor their 2 year warranty. Customer service phone options r not user friendly. Was told after chat(violet) and calling customer service (Franklin) that i would have to return to Walmart. Gave review a 1 but would rate them zero if I could.

I have a Troy-Bilt self propelled lawnmower and the gas cap kept coming off. I ordered a replacement from Troy bilt and the new one comes off maybe every other time I mow. When this happens gas splashes all over the mower and ground. Semis like a fire hazard not to mention environmental hazard.

I ordered a brand new mower online from the manufacturer. It was missing parts & a plastics piece on cable was cracked. So, it wouldn’t engage self propel. They had me send it to a shop of their choice for warranty repairs. 3 months later, many claims & still no mower. The shop unable to do repairs till Troybilt sends parts. Their customer service is terrible & their warranty dept located in S Africa. Just put in more claims. Accomplish nothing. What a joke! If I had bought this through a third party (Costco, Home Depot, etc..) I’d had a full return. I will never buy their sorry product again. This small hiccup just minor setback. I went, bought a new Honda ccv mower. When I get this Troy Bilt garbage back. I find it a new home. Life learning experience! Live and learn 🤪😩

Horrendous! Bought the z54 Mustang less than a year ago and it has been nothing but trouble. Before we used it we woke up to the blades on the ground, which were already rusty. Customer service did nothing so we gave up calling and complaining. I asked how can I return this POS and an associate literally told me I should "donate" it...sure a $5k mower! This mower was the biggest letdown ever.