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Don't buy anything from Troy-Bilt. They have their own return policy so you can't or it's almost impossible to return something back to the store you made your purchase. We bought a self propelled mower from Menards, and the function is not working at all. We keep getting the runaround by the store and have not been able to use this mower and it's self-propelled function that we purchased on May 6, 2023. Never again will we purchase anything that they make and I wish you luck trying to get anywhere with their products. They clearly do not back them up. Customer service has sucked all the way around from Troy Bilt to Menards.
Bought this thing a little over 2 years ago and have had multiple issues with it and website customer service is useless..A waste 2000 $..You kill yourself working on it, spend a lot of money on parts and service...Presently trying to get the tension right so I can attempt to use it..Had to buy a push mower to keep up with a big lawn that's 75% hillside...Buyer beware..Really.
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I bought a 21 inch Variable speed self propelled gas lawn mower in 3/2022. It worked twice. The transmission is stuck in gear. It’s junk. Home Depot won’t take it back. Just don’t buy these products. The customer service for Troy Bilt is horrible too. I called and waited 45 minutes to talk to someone. What a joke.
I WILL NEVER, EVER, UNDER ANY CIRCUMSTANCES PURCHASE ANYTHING BY TROY BILT. Purchased 2 cycle cultivator model TB225. It did not run properly the first time I used it. I wore a blister trying to start it. Then when it started it stalled and would not start. Called Troybilt customer service. Was given bad information from them and it just goes downhill from there. How can you purchase a brand new item, find it does not work, then be told basically best of luck. I'M TELLING YOU, DO NOT BUY ANYTHING FROM TROY BILT. TRUST ME.
If I can give zero star, I would! Never dealt with a merchant so terrible. I bought a Pony 42B lawnmower. It arrived with damages to the hood and blade guardrail. I sent photos and asked for exchange. However, I was told it was the last one in stock. Told me that the damages are cosmetic and offered me a 10% discount. I accepted it with a condition of “no major problem with the product”. Then I add gasoline and turn on the lawnmower, it did not work at all because the blade caught in the damaged guardrail. It is clearly not in a working condition. I contacted the merchant again to request a return or an exchange. They REFUSED saying I already used it. How could I know the product is not in a working condition if I did not add gasoline and turn on the engine?
Notice to Quality Control & Design Dept.!!! In reviewing how the transmission was made at the Troybilt/ MTD Plant, If you look at Page 12A-A1BP723 TB200 (2022)- Drive!!! Look at the way the Right front gear has NO locking Screw to hold it in place like the Left front gear has, which means that the only thing holding the gear in place is the inside of the Plastic Drive Wheel??? Very poor design!!! Took the mower to an Authorized Troybilt Repair shop & was told that he couldn't fix it without getting a "REPAIR ORDER" from Troybilt!! Had a 2003 Troybilt 22in walk behind mower with the same transmission setup & both gears were locked with Lock screws!!
Needed new skids (shoes) for snowblower. Service department was very quick w/ the shipment. Excellent service. Right part every time!!! I will definitely keep ordering from them for all my needs. Good job.
For the price it should be fully hydro. Doesn't cut in reverse, real pain. Front tires are small so they slip on modest inclines. Tiny battery is junk as mine is only nine months old and wont take a charge. Would definitely not recommend.
Bought a Troy-Bilt Storm 2460 snowblower from Home Depot in December 2020. Used it twice during that winter for less than 2 hours. Worked well and started easily. Ran engine dry for storage as recommended. First big snow of 2022 on a Monday morning, went out to garage, gassed it up and tried to start. Spent 2 hours screwing with it and couldn't get it start. Could not smell any raw gas coming out of exhaust. Neighbors came over to help, sprayed ether into air intake, cranked, started, ran for about 3 seconds. Couldn't get engine started and running sustained. Tuesday morning called Troy-Bilt "tech support" spoke to a young lady named Taylor, she said to remove carburetor bowl and float and clean with carb cleaner. I asked her if doing that would void the 3 year warranty and she no because carburetor maintenance is part of "normal" maintenance and this type of problem was a common problem.
Found that all the fasteners are metric, used a 10mm socket and 1/4" drive ratchet to try remove bolt. Bolt wouldn't budge. Had to use a pipe on the ratchet to get sufficient leverage to break bolt loose. Finally removed bolt and carb bowl. Found metal shavings in the bottom of the bowl. Not good! Anyway, removed float and hosed everything down with GumOut, reinstalled float and tried to reinstall bowl. Could not get bolt to thread back in. Played with it for about 10 minutes, finally took bowl back out and tried threading bolt in without bowl. It threaded in for about last 2 threads on the bolt! Apparently, the pickup pipe where the bolt threads into was stripped out, hence the metal shavings. Called Troy-Bilt support back on Thursday morning, this time got a male support rep, gave him my case number and explained what I found.
He said that I had to buy a new carburetor! I asked why it wasn't covered under the warranty, his response "maybe if you would have taken a picture of the metal shavings in the bowl we could done something!" What a bunch of **! Asked how much a new carb was, he said $71 but he would give a discount. Oh, and the carb wouldn't ship until March 1st! Ordered it anyway. Real disappointed. After I got off the phone with Troy-Bilt immediately went online and found a company on eBay in Houston that had 4 carbs in stock for $40. Ordered one and it arrived yesterday. That will be this Saturday's project provided I can get the carb bolts out without stripping anything else out! Told this story to vendor I use for our club's Ag equipment and he basically told me the same story about a slightly different model Troy-Bilt snowblower he was trying to repair for a customer.
Apparently, the gorilla that assembles the carbs cross threads the steel bolts in the pot metal carb bodies and torques the bolts down so tight they don't leak. In case you're wondering, no, there was no Loctite on any of the bolts! Overall, extremely disappointed with the machine, quality of manufacturing and Troy-Bilt's failure to stand behind their products. Troy-Bilt was purchased by MTD here in Ohio and MTD was purchased by Stanley Black & Decker which are now owned by the Chinese. Used to think very highly of Troy-Bilt products, not any more. From what I have been reading it looks like I may be in store for a lot of headaches with this product! Caveat emptor!
Bought Troy-Bilt back-pack Leaf in October, and was the best lawn maintenance product I ever had. Despite following all the instructions to the "t" (new gas, correct oil, right mixture,etc.), the 5th time I used it, the engine made a clunk and wouldn't start again. Menard's wouldn't replace it and told me I had to take it to an authorized Troy-Bilt service center.
I called them and was told they were going to charge me $50 to look at it (even under warranty) and I'd have to wait till Spring to bring it in. If it was a carburetor that was the problem, they'd fix it and refund the $50, but he said it sounded like a piston problem, and he said I HAD to have done something wrong, and so he warned me now that it wouldn't be covered under warranty. It would cost more to repair than it would to buy a new one, so my only real solution was to throw this one away and buy a new one. I posted this review on their website but it was rejected because "it did not meet all our website guidelines." Apparently, they allow ONLY 4 or 5 star reviews to artificially boost their false ratings.
Troy-Bilt author review by ConsumerAffairs Research Team
Troy Bilt created an innovative rototiller design in 1937 and continues to create quality equipment.
American built: Troy Bilt equipment is manufactured in the United States.
Multi-speed: The multi-speed transmissions provide better control during the mowing process.
Rear engine: Rear engine models offer a compact option for homeowners without a lot of equipment storage space.
Steel frame: A steel frame adds to the strength and durability of the riding mowers.
Financing: Troy Bilt offers financing for their riding mowers and equipment.
Troy-Bilt Company Information
- Company Name:
- Year Founded:
- 5903 Grafton Rd.
- Valley City
- Postal Code:
- United States
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