Troy-Bilt Reviews

This mower has always been hard to start. Every year, I have to change the plug and give it a shot of ether to start. Now I have a leaking carb gasket and cannot find one through Troy-Bilt. There are four (4) gaskets on this carb assembly due to the many brackets which also attach with the same bolts.

I bought their self-propelled 12AVA290711 with the 190cc Honda engine from a Lowe’s in Mooresville, NC couple years ago. It has been the most trouble-prone mower I've EVER owned! Should have known what I was in for because it was discounted heavily because they couldn't get it to start. After adding new gas and removing the air filter, I was able to get it to fire. I've used it sparingly - probably a dozen times - on yards where I can't get my 42' Murray. Things I've changed/fixed so far on a lightly used, garage-kept mower... engine stop cable, self-propel cable and 2 blades (bend easily when contacting ground due to small dip in turf; other mowers would just scalp).

After using our weed eater three times and storing it as per the directions, we experienced a critical failure with our weed-eater. The Torx bolt inside of the drive-shaft failed and separated it from the engine crank. Tried to call customer service, but to no avail - as well as attempting to contact via e-mail. Worst products ever as this is the second time I have had one fail. This unit was a replacement for one that was three months old from Lowe’s.

I purchased my machine from Lowe's, used it twice on consecutive days, and stored it as recommended. Three weeks later, I retrieved it for use and nothing. I was told the warranty was up. It was pretty gutless for cutting weeds anyway, but at that price, I thought I would get a year or so out of it. No more Troy-Bilt for me, I can guarantee that.

Well, I bought a Troy-bilt 2-cycle weed eater about 6 months ago. Used it 4 times maybe and now it barely wants to run. I have to half choke it to even keep it running if I even put or on run for a second. It stalls. It's a piece of crap. I cleaned the carb and put new gas and still stalls. Don't buy this weed eater. It's garbage.

I bought Troy-Bilt self-propelled mower with forward wheels as drive wheels. It lasted 1/2 season before the front left tire wouldn't spin anymore when transmission was engaged. I removed the wheel and the plastic gears were chewed enough that the metal gear wouldn't spin the wheel. I ordered a 2-pack replacement set of wheels and went through them both in 3 cuts. A wheel lasts 1 cut and the gears get chewed up. There is no apparent damage to the gear and I have not taken to the repair shop. What a huge piece of junk, metal gear and plastic wheel, cheap and stupid design. I replaced with a Toro and love it. Toro has my future business now and never again will I buy a Troy-Bilt. I think they should rename the company to Kid Bilt, or maybe Little Kid Bilt.

I purchased a heavy duty Troy-Bilt riding lawn mower. It was called a garden tractor but that is a joke. It was useless in the garden. I used it one season, maybe 18 hours? I changed the oil and stored it according to the owner's manual over the winter. Come spring time, I checked the oil, added fresh gas and started to cut my grass. After about 20 minutes, it threw a rod and oil sprayed everywhere.

I purchased a Troy-Bilt 21-inch self-propelled mower from Lowe's in 2011, used ii once and it started to make a noise. I took it back and Lowe's authorized a repair. Since then, it has been in the shop for the same problem every year. I would not recommend buying model number 12A1867Q1 Troy-Bilt 21" Self-Propelled Mower XP Extra Performance. Even the guy that repaired it stated that he was receiving several a day.

The mower was used one summer for about 1-2 hours. We have a townhouse with very little property. Bought at Lowe's in May 2012, emptied gas and stored inside over the winter. Added fresh gas and stabilizer in spring but it will not start. Repair facility claims stale gas and Ethanol for problem. Lowe's refused to do anything about it, but would send it out to be repaired at a $50 minimum charge. The lawnmower only cost $200. I refused and called Lowe's corporate. The store called back and said to bring the mower in and would issue a $100 credit towards repair. Mower cost $146 to fix and when I picked it up, they tried to charge me the full $146. After arguing and reminding Lowe's that I never authorized a $146 repair, they relented and gave me the promised $100 credit. But this mower is awful. No way does any mower run that short of a time period and need a carburetor replaced. Just a poor product and lame excuses. Beware of Troy-Bilt.

I purchased self propelled walk behind Troy mower in 2009 for light home yard mowing. Second season, the transmission failed and replaced for half of original purchase price. I used it for another 1 1/2 seasons and transmission is out again with same stripped gear failure. Machines should have been recalled and failing transmissions should have been redesigned and beefed up. They just keep selling same failing replacement parts.

I have the same problem everyone else has. The lawn mower never cranks when needed and after the fifth repair, they are yelling carburetor problem caused by gas, another $200 that the warranty will not cover. Also, the grass bag does not catch any grass. A big waste of my money for the lawnmower and extended warranty. Don't waste yours. I would give it a -5 rating if I could. Con artist in business.

I purchased a new Troy-Bilt mower from Lowe's in Opelousas, LA. On the second tank of gas, the engine stopped running. Then while restarting, the engine locked up solid. I took it to Lowe's in Opel where Mary, the mgr., said that it would have to go to Altaquip to be checked out. Then Danny from Lowe's in North Carolina said the engine stopped because of old gas. He said it goes bad in 30 days and that ruined the engine because of the ethanol. Then I contacted Nicole on the Briggs and S web page and she said they could not do anything because the dealer didn't say it was faulty. So here I am with a new Troy-Bilt mower that doesn't run unless I give them another 300 dollars to change the carburetor to fix a new locked up engine. Never again will I got to Lowe's or buy anything Troy-Bilt or Briggs and Stratton. So much for customer service.

I bought a new Troy-Bilt riding mower 2 years ago from Lowe's. It is the worst piece of junk I have ever owned. The third time I used it, it bent a pushrod. Since that time, I have never used it to cut my 1 acre yard more than 3 times without some mechanical problem, including 3 more bent pushrods. I give up!

I purchased a weed eater a year ago and it does not stay running for over 10 minutes. Sometimes it does not start at all. I called the customer service department and they suggested I have it serviced, which I did 4 times. Each time the service company says it works. It does work for about maybe 10 minutes. It does not work now. I called the warranty department again and they said to bring it in. It obviously does not work consistently. A new product should work all the time. They are now refusing to replace the weed eater with one that works properly; therefore, they are refusing to honor the warranty. I want a new weed eater or a refund of my money.

I bought a Troy-Bilt Bronco Riding Mower from Lowe's a few years ago. The first year it worked fine, there was no problem cutting one time a week, about 1/8 of an acre. I changed the oil & filter on time, kept the deck of the body clean after use. I thought this would expand the life of this mower. But that next year it looked like there was one thing after another. First the deck belt came off, I replaced it. The steering wheel kept turning round and round, I had to replace the bottom gear. The drive belt broke, I replaced it. The idler pulley went bad, it damaged the belt, I replaced both. The battery went bad, would not start, I replaced it. And now it would start, the motor will not turn over. I replaced the starter and the battery. It’s just sitting for two summers. You pay as much money for these mowers; we should get more service out of them for our money. You pay a lot for the product, then you pay a lot to repair it - something is wrong. How can we keep buying U.S.A. products when others are building better ones? We have got to get back to the way we used to make things - where people have trust in what they buy. And for this mower, I am in between.

I had a Troy-Bilt mower with a Honda engine. I took it to a recommended shop for repairs because of an oil leak while under warranty, but still had to pay $40.00 to have a gasket resealed. I would have done it myself, had I known the warranty was so limited. I am quite dissatisfied with Honda motor company/Toro Lawn equipment or whoever is responsible.

I bought a Troy-Bilt 24" snow blower at Lowe's in 11/11. It dd not snow in the northeast so I never needed to use it. When I cleaned my garage this year, I decided to try the machine and it started fine. About 5 weeks later, I started it again and it would not start. I took it for repairs thinking it was under the 2 year warranty, but now they are telling me that the problem is caused by bad fuel. When I called Troy-Bilt, they told me the carburetor could get varnished (read that, destroyed) if you leave gas in it for a month. They said it happens with all small engines, but this is the only problem I ever had. Customer service says they get these calls all the time. Sounds like they have a manufacturing problem and should stop blaming it on the gas.

Since I can't get a complaint department from Troy-Bilt, I guess I will just vent here about how much of a piece of crap your 4-cycle gas trimmer is. I have only had the tool for 3 months and have had nothing but problems. It worked great for the first 6 weeks; it started like a charm and worked great. Since then, nothing but headaches. It won't start, constantly stalls and directions on winding string replacements are backwards. I have read the user manual to death and was amazed that I could get this thing to last 3 months. What apiece of crap. I generally considered Troy-Bilt to be a better brand, but not anymore. As I tried to contact the company, the only thing you can get is how to get spare parts or where to buy additional equipment. It is obvious this company has no intent on customer satisfaction or input.

Troy-Bilt Weed whip was used very little as we have had a drought and nothing to weed whip. I used it 3 or 4 times. It won't run. It dies when I pull the trigger.

Let’s see. In 10/2011, the pulling wheel broke ($29) and then on 4/2012 the cable for going forward broke ($20). Then on 5/2012 the cable for making the engine run broke ($15). On 6/2012, the right plain wheel is cracked ($15). On 8/2012, the engine started to overheat. I check oil often and it’s okay, yet it just smokes hot. I think oil leaks from somewhere inside because I see small droplets of oil on the deck after running about 10 minutes. The bag attachment doesn't always close correctly and can blow bits of grass clippings out. If the side discharge plastic part is being used, it can just fall off if the grass is very high. I bought the product because it was made in Ohio, USA. So much for that thought.

The PTO cable on my Troy-Bilt Pony lawnmower has broken 2 times. These lawn mowers are very cheaply made. I would never buy another one.

In May of 2012, I got a new Troy-Bilt push mower at Lowe's. I got a one-year extended warranty because the woman said it would cover everything that could happen. Well it has been 3 months and the thing won't stay running. I had it sent off and paid Lowe's the $25 fee that I would get back if it was a defect. I checked at Lowe's about the mower and they said it was not a defect and my carburetor was gummed up.They said they could not fix the carburetor but could put a new one on for $130. I use the same gas can for all my mowers and have not had any problems. I told them to forget about fixing it. I won't be getting any more Troy-Bilt mowers.

I purchased a mid-range priced (well over $150.00) Troy-Bilt weed eater and it lasted 11 months. The repair costs and the fact you can only get parts from Troy-Bilt render it useless and disposable. I have a 20-year-old Echo that is still running, parts through Amazon are cheap and Troy-Bilt should be ashamed of themselves for selling trash that people get stuck with. It is going to the trash heap!

We bought our Troy Bilt mower at Lowe's in April 2012. It lasted 2 months. The belt came off the drive. So, we did not have a self-propelled mower anymore. When we started to take it apart to see if it could be fixed, we found out some of the screws had been screwed through the plastic front end of the mower and it resulted in the melting of the front, making it uneven and then eventually making the belt come off the drive.

The starter rope for the blower broke after about 8 pulls on the rope. The rope has a 30 day warranty. The impression is the machine will have a much longer warranty. Troy-Bilt refused a warranty repair for the rope.

This tractor is a pile of you-know-what. I bought it less than 2 years ago from Lowe's. First year it worked fine except the seat kept getting loose and was sliding. I bought it early September 2010, so I used it maybe 5 or 6 times. The next spring/summer we had nothing but drought and I used it one or two times. I have cleaned it every year for winter storage, draining the gas and even running the engine to burn off the rest. So it was a surprise to hear the warranty-listed mechanic tell me it was "bad gas" and that they had to flush out the fuel system and replace the needle.

This lawnmower lasted less than three months (five mows of a fairly small lawn) before it stopped working. It will no longer start. I bought a Troy-Bilt push lawnmower three years ago and it started doing the same thing after a year (approximately 15 mows). I continued to use it for another two years, but I had to take the plastic cover off and "mess with" the governor to get it started and had to do the same thing several times during each mow to keep the engine going. I thought maybe it was just a fluke. So, like an idiot, I bought a self-propelled Troy-Bilt and it started doing the same thing after five mows. I'm taking it back to Lowe's, but I doubt they can fix it permanently. I want my money back so that I can buy a different brand. My dad has a Murray riding mower and it's lasted him 11 years and counting.

I was very happy with Home Depot for a number of years and the staff service started to fall off. Also, building materials (2x4, etc.) started looking like inferior quality. I went to Lowe's. They bent over backwards to help me sift through good/bad wood, helped me load on the cart and helped me load the truck. The HD guys were usually nowhere around for that kind of service. Fast forward, I started going to Lowe's regularly. I bought a Husqvarna trimmer which works great after three years; but the pressure washers, not so much. The first Troy-Bilt had a Briggs and Stratton. It lasted three seasons before the pump gave out. It has a strong engine. It is now out of warranty so I cut my losses and got a new one with a Honda engine. It lasted halfway through washing my car with intermittent pump problems. They were hesitant about taking it back because there were traces of gas in the tank. Duh! Hello! They finally replaced it.

I bought this "thing" (Troy-Bilt Pony lawn tractor) two years ago from Lowe’s. It is nothing but a piece of junk. I also purchased a 3-year extended protection plan for $200.00. Lowe’s would not stand behind the warranty and neither would the provider of the extended warranty after only 3 months. They were always going to call back. I wore the phone out trying to get them to do something. This "thing" has caught on fire three times. The first problem was with the battery. It would not start. At that time, it was 2 months old. The deck had to be leveled. This was $100.00 for both the battery, leveling the deck and the pick-up and delivery.

I hate this lawn mower, bought this at Lowe's; have gotten it fixed twice. Always, it goes back to the same problem. I should have gone with the Honda one.

It is hard not to be really upset with Troy-Bilt and the quality of the product. The weed eater is not cheap, it is not rocket science as far as design is concerned and by now, most of the kinks in the system (weed eaters) have been worked out. Right, but somehow, this company has been able to put some great kinks back into the system. The design of the cutting head, which holds the line, is just not up to the job. So after going through two of their top of the line toys in a matter of a week, at the end of last season, we made a change to what turned out to be the Troy-Bilt weed eaters in a yellow case.

Troy-Bilt TB 57 Lithium battery trimmer - I purchased this expensive unit because I wanted a high quality product and didn't want to deal with gas or cords given that I have very little trimming to do. Troy-Bilt used to be known as a quality company. I used it 3 times the first year, 3 times the second year and started using it for the first time this year. I was still on the first spool of line that came with it from the factory. The spool, the spool cover and the part that spins at the end of the shaft that the spool and cover sit inside came spinning off, altogether. The plastic on the piece that spins is cheap and it just spun off the shaft, leaving a nut and the plastic shield at the bottom of the shaft, nothing else.

I purchased a Troy Bilt Super Bronco (model # 13AT609G766---37747; serial # 1Do15H10509--000003) quite some years ago. Since purchase, I've had annual maintenance problem, most years with no service. This has been the most problematic lawnmower that I've ever purchased. I have not received quality service/performance, with having to hire someone to mow my lawn continuously. As of this moment, it is out or service. I have purchased numerous belts as well as spindles and other parts. I am highly dissatisfied.

I bought this 2-cycle gas trimmer TB20CS not even 18 months old and unfortunately it stopped working. I checked the receipt and the ink on the receipt was fading but you can still see the information and barely the date of purchase. It's funny because when I called the main number for Troy, a guy, with the name Shawn in this company, said there's nothing he can do and that's not his problem, so they are not going to do anything to pay anything under warranty to fix this item. Also, he said that I need to go to Lowe's to get another copy of the receipt. I did that, but they can't pull another copy. Shame on Troy because I have all the proof that they were asking for warranty and they still don't do anything to correct the problem. Thank you Troy-Bilt for the good customer service! Way to go! I'm never going to buy another Troy item.

I bought this 2-cycle gas trimmer TB20CS not even 18 months and unfortunately, the ink on the receipt was fading but you can still see the information and barely the date of purchase. It's funny because when I called the main number for Troy, a guy named Shawn in this company said there’s nothing he can do and that this was not his problem. Also, he said that I need to go to Lowe's to get another copy of the receipt. I did that, but they can't pull another copy. Shame on Troy because I have all the proof that they were asking for warranty and they still don't want anything. Thank you Troy-Bilt for the good customer service! Way to go! I'm never going to buy another Troy Item.

I was using my Troy-Bilt grass trimmer (Model: TB495 / Serial Number: E248426) and the string got jammed. I checked the bottom part of the spool and found out that the cap cracked in half and the spool string was broken. I have been trying to find the replacement parts locally but every place I go don't carry it.

Troy-Bilt lawn mower - These mowers are put together very bad and Lowe's will not help. My mower is two seasons old; it is a zero turn. First, a front wheel came off. Then, the oil plug started to leak. I had to replace it with a solid plug. Now, I was mowing the yard and the motor came off. The bolts that hold the motor in place had broken off. I had to have the bolts removed and the bolt holes re-tapped, all this for a mower that cost $2800 and no one at Troy-Bilt can help.

We bought a Troy-Bilt self-propelled mower series 650 three years ago. I put no less than three drive belts on this stupid thing every year because of the way it's designed. I've basically paid for the mower twice. I would be embarrassed to be the engineer who designed this thing. It's no wonder China is kicking our ass. We don't take pride in anything American made anymore. I know this complaint is falling on deaf ears. That's why you can't contact vendors directly anymore because they just plain don't give a **. That is the beauty of free enterprise. Because of your ** poor designs and the failure to provide a more direct avenue for consumer complaints, I won't buy your product, period. I always thought Troy-Bilt was the epitome of American made! You're a ** joke!

I am extremely dissatisfied with the $600+ yard vac from Troy-Bilt. The bag on the unit looks like it was designed to be used to vacuum my living room not the yard. I used to have a Billy Goat that I loved but it was at the end of its useful life. It had a cotton bag plus a zipper opening with a screen backing for the grass and driveway and it would pick up everything.

Troy-Bilt TB90BC Weed Eater - I had an Echo Weed Eater for over 25 years and it never had any interruption in service, in fact it ran perfect and would start up every year. In 2007, I was in the process of moving and gave my old weed eater to my friend and neighbor who still has no trouble with it. When I moved to my new house in Western North Carolina, I purchased a new Troy-Bilt from Lowes. I had problems starting it after the second year. The spring assist cup came loose twice and melted the plastic all the way around and I had to get that replaced. Every year I have had more and more trouble getting it to start despite getting it serviced (out of my own pocket) many times. I called their customer service line and was told that there was nothing they could do for me because the warranty ran out. I do not recommend this brand to anyone! It is garbage!

We bought a new Bronco Troy-Bilt Tiller from Lowe’s in 2008. From the very beginning, it would sometimes yank back forcefully when trying to start it. Since I am new to tillers and since it didn't do it every time, I just thought it was something they did or I was doing wrong. I bought it late in the season so I didn't use it much. When I pulled it out in 2009, it did the same thing. Sometimes easy start, sometimes yank back.

I bought a Troy Bilt Series 375 push mower in June of 2010. It has been nothing but an issue since day one. I've gotten maybe 11 cuts of a 1/2 acre done with the machine and I’ve finally called it quits trying to correct machine from non-starting issues. I was surprised to read that Troy Bilt was turned over in ownership. I wished I’d known prior to purchasing.

This is a total piece of inferior junk. The mower deck has totally rusted through. It’s a 2008 model. Your price for a new deck is $159.00. I never will purchase any more Troy-Bilt products. Even the drive system for the self propel is made of cheap plastic. It’s a three-year old machine that’s ready for the scrapyard! Lowe’s should not sell this product to a good customer. Very bad product. No one should buy these mowers. It’s so bad the engine is falling through the deck. It’s unsafe to use!

I purchased a Troy-Bilt roto-tiller from Lowe's yesterday. I overlooked the owner's manual not being available and went online to get one myself. The model # is 21d-6m1011 with the serial number being 1j200k60501. I got the manual which did not tell me a great deal in English. Anyway, after spending over two hours trying to get it started without success, I called the Lowe's number for assistance. After going through multiple transfer calls taking at least 20 minutes, I finally got a person on the phone. I told him about my experience with a Troy-Bilt pressure washer in the spring when it had to be replaced, now, a roto-tiller that can't be started. Yes, I did say ** sorry Troy-Bilt stuff and he hung up. Now, I guess I'm stuck with two Troy-Bilt pieces of crap! Buyer beware of Troy-Bilt stuff!

My push mower is a lawn ornament because it won't work. I mowed 3 times, yes 3 times, and hit a tiny bump, which should not have done anything, but it bent the blade. Never in my 46 years have I had a bent blade. I fixed it, now it won't work. I will never buy another Troy-Bilt or MTD ever. I'm a widow and all I want to do is mow my yard like I have for the last 15 years here. I'm angry and dissatisfied, I will spread the word like wildfire.

Log splitter defect: I just got off the phone with Richard in your technical department about my cylinder that split. He said there was nothing you, guys, can do about it. I would think a seal or tube would blow out before the steel hydraulic cylinder.

I purchased the unit from Lowes in 2010, thinking like everyone else that TB had a good rep. I used the blower 1 time for maybe an hour (prob less) and started having a loss of power then it just quit all together. I was about finished with the job anyway, so I put the unit up till I had more time to deal with it. A week or so goes by and I pull it out and it cranks right up and runs. So, I put it away not sure what had happened. Got it out this fall, of course by now my warranty is out, (my fault) and cranked it and it ran fine for about 5 minutes then began the loss of power routine again. So I do some research and see that the ignition coil is a big problem with these, so I do some troubleshooting on the unit to find that is not my problem.

I bought a leaf vacuum. It ran for 2 hours before the engine stopped. Troy Bilt said I didn't put oil in the engine. The vacuum now is in China as scrap to make some more great products.

I have thrown the unit in the junk pile and issued a company policy that all Troy Bilt Items are to be disposed off and no Troy Bilt items are to be bought or allowed on any of our job sites.

I bought a Troy Bilt 2 stage snow thrower in 2010. I used it one season and this year it would not run. Per Troy Bilt's request (item is still in factory warranty), I took it to the authorized center on 12 December 2011. The service center said the carburetor is defective. It has been almost a month and it is still there. I called Troy Bilt back and discussed a replacement. They said take it up with Lowe’s. Lowe’s says they only have a 30-day return policy, “Take it up with Troy Bilt because we won't replace it if it is repairable." (I'm still waiting.) The manager of Lowe’s basically told me, “Too bad, so sad. Have a nice day!”

I bought a used 2005 Pony 17.5 horse motor. I have had nothing but bad luck! Paid $175.00 to rebuild carb, gas lines, all at tune-up. Within one month it started to get a little oil in gas, so I was taking it in. Glad I did because upon unloading it, it started pouring gas out of the side of motor. Lucky I wasn't cutting; probably wouldn't have noticed and caught on fire. Bottom line Troy-Bilt is junk! Please if you are thinking of buying Troy-Bilt, just save yourself the head ache and run away!

Bought a Troy Bilt 21" with a 7.75 briggs and stratton engine from lowes 2 years ago. This lawn mower is the worst piece of power equipment I have ever owned. I have used it approximately 7 times and the motor quit. Brought it to powers in Stormville, NY. under warranty and it still cost me $100. It ran once and I brought it back and they put a fuel shut off valve on it. It ran for approximately 30 minutes. And now the engine only runs at half speed.

I bought this pressure washer model 020344 from Lowe's about 1 year ago. The first time I used it, the water pressure would stop and the machine died. It would do that off and on for ten minutes.The second time I used it about 1 month later, the engine would not start. I took it in for repair, $50.00 later its okay. Then the third time which was yesterday, the pump froze up and would not push water at all.

I purchased a Troy-Bilt lawn mower from Lowe’s and used it several months. It did well up until 7 months later when I went to start it, and it wouldn't start. I took it to Lowe’s and almost two months later, they called to say it needed a new engine for $235. They indicated that it wasn't covered by warranty since I never put oil in it! I told them that is not true, and the technician then said, "You put oil in it after it quit running.” So, is this how they treat customers? That is quite an allegation to make, especially when it isn't true. Goodbye Troy-Bilt, hello somebody else.

About a year and a half ago, I purchased a Troy-Bilt Pressure Washer model# 020344, 2600 PSI. After about two months, I had to have it in for service because it stopped running. They told me it was a carburetor problem. They fixed the problem at no cost. A little over a year after the purchase, it again stopped running, a new carburetor for $125.00. Two months later, it again stopped running. Now the water pump is no good. This thing is a piece of junk and I will never again buy any Troy-Bilt products and will tell everyone I know not to buy anything from them.

My new Troy Bilt Pony caught fire today. It’s only the fourth time I have used it. Luckily, I was able to put it out. But what if I was not able to put the fire out and it was in my garage? My whole house could have burnt down.

Last mow of the year and mower caught fire with me on it. I was lucky. Mower was made February 2010. I bought it June 2010. Fire is not covered under warranty. No surprise from all the others I’ve read. No customer service at all. Was told they don’t know what caused fire; therefore they will do nothing about it. So I’m stuck with a piece of melted junk $1100.00 of junk. I don’t have the money to buy a new one. I have to mow an acre somehow next spring. I’m too old to push mow that much. . I’ve seen the complaints. How can they get away with it? They said they never heard of any fires. From what I’ve read here, they are lying. I and others could have been killed! Some customer support. They don’t care.

I went to Lowe's and bought a Troy-Built Bronco Riding mower. Thinking that Troy-Built was a reputable company with good products. Boy, did I get fooled. The first day, I checked the oil and that's the only time I have ever seen it full. It'll use a pint every time you mow. From day one, it has been hard to start (you have to remove the air cleaner and spray fuel or starting fluid in it to get it started). The first time I mowed with it, I ran over a small ant hill and completely destroyed one new blade. Within a month, I noticed the front wheels where starting to wobble. After removing them from the mower, it wasn't hard to see why. It had been put together without the inner bushings. Within three months, I was buying my first of many drive belts, at least 1 a year, sometimes two. Now, the transmission won't come out of gear and you have to shut it off to stop. Not a real big problem because it slings the drive belt long before you finish mowing.

I got a 6.75 self-propelled lawn mower about 5 years ago. Since the day I got the thing, it has been nothing but trouble. In less than a year, I had to get the carburetor fixed. The thing has not run right since then. The drive belt flew-apart, and now, the carburetor has gone again. I paid over $300.00 for the biggest piece of ** in the world. I will never buy another Troy-Bilt anything again, and I will make sure that I tell everyone I know not to buy one.

Thank you to all the previous posters on this site for relating their experiences with Troy-Bilt products. Years ago, when this equipment was manufactured by Garden Way Manufacturing in Troy, NY, this equipment was the Cadillac of the industry. Since Garden Way went out of business & the name was acquired by MTD Products, the overall quality has become, frankly, junk. I'm in the market for a new snow blower and will probably spend in the neighborhood of $1,000-$1,500 but after reading most of these reviews, it won't be on a Troy-Bilt. You have to ask yourself, "Why does Lowes continue to carry this plainly inferior product?"

I bought the Troy-Bilt trimmer with easy start string and used it 3 times. The cheap plastic inside the string assist broke and it cannot be fixed. Beware of Troy-Bilt junk.

Out of the box I had to take it to a repairman to get it to start. After no more than 6 [six] uses, the starter assembly is shot because of all the cheap plastic parts. After 30 minutes, on their website, I was told that this part was not available online. This is my last Troy-Bilt purchase.

I own a Troy-Bilt walk behind mower. One of the 12" rear wheels came apart so I tried to order a replacement. The wheels are almost $50 ea (with tax). The new mower can be purchased for $199. The prices for parts are a rip off.

I purchased a Troy-Bilt back pack blower from Lowes in 2006. This blower has only been used aproximately10 hrs when it broke at the beginning of summer, 2010. I was cleaning the garage and decided to check and see how much it would cost to repair, only to be told that the part is no longer available and the blower is now trash.

I bought the big red horse for $2,000 and I thought I was doing good. Then the pulleys flew out in the street with 30 minutes on it.I took it back, got another and now, between 30 minutes to 1 hour running time, it shuts down completely. Wait 3 hours and will restart only to do the same. When taken to the dealer, it seems to work fine, put it back in the yard, same thing. What a piece of junk. Do not buy!

I bought a Troy-Bilt TB90BC Trimmer, and thinking I had a good product, I also bought the attachments (edging and leaf blower). The second season I had it, the motor will not run for more than 30 secs or so. No one works on them, it's not worth it if they did.

I bought a Troy-Bilt trimmer (Model: tb575ss) two years ago. The head had to be replaced half-way through the first summer of use. It fed the string out automatically. I contacted the company and was told that the warranty would cover the repair. I took it to the authorized repair shop and was told that the repairs would not be covered by the warranty. The cost was approximately $40. That head lasted until September 2011 and is now doing the same thing. I never intend to purchase Troy-Bilt again.

I bought my Troy-Bilt riding lawn mower in May of 2010. It stayed in the shop for a month, waiting for a bracket for the deck. The valley pan gasket leaked real bad (put a new one on it and it still leaked) and there was also a leak on the exhaust. Also, it got caught on fire and completely burned up. I will never buy a Troy-Bilt again and I would like my $1,700.00 back. In the two years I have owned it, I have had nothing but problems with it. I bought it at Lowe's. It was completely burned to the ground, I just stepped off it when it was caught on fire.

We bought a rider mower a year ago and within months our driver belt breaks. We replace it and a couple months later it breaks again. A mower this new should not be having this many problems.

I have a yard that is less than 1/4 acre. I have mowed this yard for over 25 years with a Yazoo big wheel mower with the only cost being my replacing the belts two times. This was when it was covered by Katrina flood waters.

I bought a Troy-Bilt Super Bronco from Lowe's. I don't think that it is Lowe's fault but rather the manufacturer's fault. Within the first month of owning the mower, the drive belt broke. The parking brake would not disengage. And the mower was running slower everyday probaly due to bad belt. I got the belt fixed by warranty repair shop. They said that the parking break was fine. They looked at the transmission due to it running slowly and they saw no problems. When I got home, I tried it. I still got same problem. It would not disengage. The mower ran slow in drive and twice as fast in reverse. I started to mow. The bolt that goes through the tension pulley for deck blades broke. I could not cut grass. I replaced the bolt and I was running fine. Next year, I charged the battery and it wouldn't hold charge. Now mind you, all this happened in one year. I am now on 2nd year and everything except the mower speed and battery seems to be fine. I never had so many problems with a product before. I will never buy a Troy-Bilt again.

I bought a Troy-Bilt Edger, model tbe515. The crankshaft broke in half after just 10 hours of use. It was not used hard, just normal lawn care at home.

I bought a Troy Bilt pressure washer less than two months ago from Lowes.

I bought a Troy-Bilt pressure washer. I only used it one time for about thirty minutes. I tried to use it the second time, and the pump would not function. The motor dies every time we pulled the trigger on the sprayer. I took it back to Lowes. They informed us that we had owned it for 34 days and that they would do nothing to help us other than send it out to a third party repair shop. Two and a half week later, we had not heard from anyone. So, we went to Lowes; they gave us the repair person’s number and we called him. We found out that Lowes did not even call or let him know about it for two weeks after we took it to them.

I am writing because I am trying to get my serial numbers for my Pony Troy-Bilt riding mower, but no one can help me. I sent in my warranty information, but I cannot get any information back on it. My mower was stolen and I need my serial numbers for the police report, but everyone tells me they can't help me. I think this is pretty sad. This company has such poor records!

I purchased a new Troy Bronco model #13AV60KG011288804. I have less than 15 hours on it. The belt gave me trouble from day one. And it finally broke this week. I bought the riding lawnmower from Lowe's Department store. And I purchased a replacement belt. The associate sold me the wrong belt and was not even sure they carried it. This design is a piece of crap. I'm wondering if any other Troy owners are interested in getting together for a class action lawsuit.

I bought new Troy Bilt mower, pressure washer, and roto tiller this spring. So far, all good with the mower and the pressure washer but the tiller is a piece of junk. On the first day, the handles bent while tilling. Now, the rope will not rewind. I had a mechanic look at it. He said the spring does not have enough tension to rewind the rope and that I needed a new spring.

I bought a GT50 Big Red Troy Bilt mower. I purchased the mower from the first owner with 19 hours on it. I have since put 40 hours on it. Seating is cramped and I am not a huge guy. The mower does not handle tall grass well at all, poor cut quality and clogs easily. Steering has broke and appears a lot of labor to access a small part to repair it. Gas tank has only 2.5 gallons. Steering was very difficult to maneuver; wife and kids can't drive it. Leaking oil/lube out of rear shaft left side. In recent hours, many parts are loosening, pops, pings and rattles all over the machine when mowing. I am wondering what's going to fall off or break next. My Cub cadet I had previously would run circles around this mower!

I bought a new Troy Built Pony mower. We have had nothing but trouble. We have had to replace the coil several times and clean and/or replace the spark plugs every other week. No matter what battery we buy, it will not hold charge like the mower is draining the battery.

I purchased a new Troy Bilt Super Bronco in 2007. It had very low usage at second property, about 70 hours in total. Lots to complain about, but I didn't expect a J.D. for that money either.

I purchased a new TroyBilt 48" riding mower in 2004 so I've had it for a while. This mower has been trouble since the first week I purchased it. You name it and and it's broke on the mower. If I weren't pretty handy and have my own welder this mower would have gone to the scrap pile within the first year after the purchase. Here'a a few of the issues.

I have a Troy-Bilt self-propelled walk behind mower. The cable to engage the self-propelled mechanism snapped. Now it is very hard to push.

Troy-Bilt trimmers require that the valves be readjusted after using it for 10 hours and every 25 hours afterwards. This information is not provided on the outside of the box. This required an individual to take the motor partially apart, adjust both the intake and exhaust valves and torque the head back on correctly. Consumers who do not have the knowledge to perform such repair are required to have it done by a professional for approximately $35.00 to $50.00 (or more) on a $200.00 piece of equipment.

I bought a Troy-Bilt 42" riding mower. I used it three times to cut grass. The cable ends are plastic. The power take off cable broke. I had to take it to a warranty service center 20 minutes away. They are only open 8 - 12 on Saturdays. Over a week later, and they still don't have the cable. A Troy-Bilt service center can't get simple parts faster than that?

bought a troy bilt last fall and didnt use it untill this spring,after 3 months the drive belt to the deck broke,I was in short grass and not abusing the machine,so I go to lowes and they dont have a belt anywhere in mi,this is crazy,so I pay for a new belt and they are going to order one and cant give me a date when Ill get it????? so I informed them that in two weeks if I dont see a belt I will bring the machine back for a refund and a reund on my belt also,and the belt breaking seeems to be a common problem from what Im reading,so in two weeks Ill probly be in jail because Im not taking no for an answer

i have a 2009 troy bilt super bronco with less than 25 hours on the machine. this the second drive belt the machine has blown and im thinking its a poor quaility design we are a professional lawn care service and own several troy bilt riding lawn mowers the time repairing the machines is terrible one needs to tear half the dam tractor apart to change belts buy troybilt there tough machines the add said so i did i will never buy another one thats for certain i cant keep belts on them i dont expect an answer from the company but they need to know

Troy-Bilt trimmer will not run. Warranty will not be supported. They say it is fuel related without even looking at the unit. I took it in for repair at my own expense.

I bought some Troy-Bilt lawn equipment and only used them a couple of times before I had to take them back to Lowe's. I bought the extended warranty, but that really did no good. The products were replaced with new ones when the same thing would happen all over again. I bought a riding mower and straight shaft weed eater, and within 3 weeks, I had to take them back again. They stopped running. With the mower, the deck bearing went out. The weed eater stopped running all together. I would get it started and it would die or would not give enough power to turn the head for the string. I don't understand how a company can keep selling things that keep breaking.

My uncle bought a Troy-Bilt hedge trimmer 25cc (Model: TB25GHT). Well, when I bought it for $100, it used to look brand new but the cord was broke. So I took it apart after two days to put some new string in it. I thought, no problem. Well the ** spring came out from the top of it. So here I am now, four hours later, looking for the part. Apparently, part number: mc9228-md2012 has been discontinued. I tried looking for the part but now that I have read all this stuff about Troy-Bilt, it seems that Troy-Bilt trimmer was a good name until I bought one.

I bought this 2007 model mower new in May 2008 from a dealer and it had a 2 year warranty. In 2008, many parts became loose and have fallen off. In 2009, the deck belt shredded twice and was repaired under warranty for faulty pulleys. The gas cap was also stripped out and then replaced. In 2010, the muffler fell off in the yard because 3 out of 4 bolts came off (the 4th was busted off. How could that happen?). Again, the deck belt shredded 3 times and had to be replaced. Also in 2010, the gas tank threads were stripped, so under warranty, the tank and cap were replaced.

I bought a Troy-Bilt snow blower in the latter part of December. The cable that controls the right to left movement of the snow chute broke. It has been in the shop about 5 weeks now, because they can't get the cable for a snow tracker 2690 XP. It's new, and I have to put up with the inconvenience of not having a snow blower.

I purchased a Troy Built 2 cycle weed eater with additional yard attachments from Lowes. The weed eater did not start well and leaked gas. Upon further investigation, I found a pinhole leak in the fuel line. Because it was a minor repair near the carburetor, I clipped the line and repaired it myself. The weed eater never really started well nor performed well after it got hot. After fighting with it a few years, I decided to replace it.

I own several Troy-Bilt product for my business and my personal use. I love the Storm 2840 Two-Stage Snow Blower for its power, ease of starting and snow-handling abilities. Having said that, the chute design and joy stick cable control are a lousy design. In heavy snow the chute pops off and the joy stick control will not stay positioned and generally decides on it's own where it will throw the snow.

I purchased a new Troy-Bilt battery operator weed-eater (trimmer) at Lowe’s. Right out of the box the battery charger didn't work, so I called their service department because on the instruction manual it stated: "Do not Return to Store, Call our Service Dept.” I called. And after a month and a half and several calls, I wrote the CEO of MTD complaining about their Service Department. There was no reply and now two and a half months later I am still getting the same answer. "They are on back order but you may receive it in 8 to 10 days."

A month ago, I ordered two parts from Troy Built over the internet. The site stated I would receive my order 7 to 10 business days later. Well, 12 days later, still no parts. I called and explained I did not get my order. A Troy Built personnel gave me credit and I reordered the parts. I asked then if Troy Built would expedite my order free of charge, since the item was lost in shipment. I was told no. I asked if they would forgo the shipping charge, since I did not receive my first order as stated? I was told no. I explained that was poor customer service not to do so.

I bought a Troy Built riding lawn mower a few months ago. I have only used it six times. The second time the engine started spitting and sputtering and trying to quit. The headlights will not work, and the gas pedal gets stuck and I almost ran over a bush. The last time I used it the transmission failed. It is now sitting in my front yard because the transmission is locked up and even in neutral it will not move.

Purchased bronco garden tractor in July 2009. Transmission was bad. Lowes replaced it. Nine months later, started smelling gas in the garage but couldn't locate any source. In July, took breather off to clean and found gas standing in the carb throat. Tank had been but was now empty. Called Lowes and was told it wasn't any longer under warranty but to call the local service vendor.

I bought a Troy-Bilt 2 cycle mulching blower/vacuum and used it 3 times. On trying to start it on the 4th time, it wouldn't start. After trying a multitude of things, I took it to an authorized Troy-Bilt service center. They said that the piston was scored and it must have been because I used regular gas in it which I didn't. I was very careful to use the special gas-oil mixture which I had in a special gas can. They said that that wasn't covered by the warranty. I called Troy-Bilt and was told the same thing. No problem, Troy Bilt. I have a mouth and will be very happy to tell everyone I know that your products are junk and you treat your customers like dirt.

I bought a mini-tiller from Lowe's in Spring of 2010 for the tight spaces in my garden. It broke after a month, the clutch spring that keeps the tines from turning when idling. The lawnmower shop replaced the spring under warranty. It ran for another couple of weeks, then it just stopped. I can't start it and it acts like no spark or fuel. I'm looking for paperwork to take it in again. I have an old Troybilt rear-tine that works pretty well, but this little one is the biggest piece of ** I have ever owned. I'm actively looking to (1) get it working long enough to donate it to Salvation Army and then (2) get a tiller that's good for more than 3 months of use.

I bought a Troy-bilt Rider for almost $2300. Also bought a 21" Rotary Mower which also never worked right but I had never pursued that one. Belt kept falling off, I gave up on that one. The Rider was a different story. From the beginning, could not get the brakes to work. It was model # 13AP60TP766. The first 3 months. I could use it then the blades all froze underneath. Well, I let it go until the next season because I don't have a trailer to haul it back and forth.

I bought a new Troy Bilt riding mower from Lowes, in 2009. This is the biggest piece of garbage I have ever bought. I have, to this date, been unable to get through the task of cutting grass, because something always goes wrong with this mower. Horrible cut, starter, blown fuses, will not start, solinoid bad, you name it, and it has gone wrong with this mower. I will never again be suckered in to buying a Troy Bilt product, for as long as I live. Lowes could care less about the junk that they sell, as long as they make a profit.

Instead of selling two $4 bushings, they insisted I buy a new high wheel for $40. I bought them at a local hardware store instead.

On July 11, 2009, I bought a Troy-Bilt Bronco from Lowe's. I have had 3 flat front tires and now the mower won't start at all. I stopped at Lowe's to ask them what to do and the salesman told me to bang on the starter and that should work. Very high-tech advice. Now I am stuck with a mower that won't work and I can't afford to get it fixed. I also have a Troy-Bilt push mower that won't work after only 2 years. I will never buy another Troy-Bilt product again. Now I have to find someone that will loan me their mower so I can go out in the Florida heat to cut my grass.

I got a Troy-Bilt from a Lowe's. It’s a big red. Every time I cut grass, something breaks. And it never has cut the grass level. I have a protection plan that cost another $400.00. It came back the same but they said it’s fixed.

I bought a Troy Bilt self propelled mulching mower in the spring of 2008 at Lowe’s. I used it 6 or 7 weeks and then it would not start. I bought this mower because it was supposed to start easily. I called MTD to complain that the mower did not work. After being passed along to several people who were increasingly rude, I spoke with a manager who told me that I bought the mower and it was now my problem. He then hung up on me. Lowe’s did take the mower back and have it repaired for me at no cost. But I was never really pleased with it.

The drive belt on this piece of junk keeps braking. Had the mower two years and am ready to replace the drive belt for the third time. No one should buy a Troy-Bilt product.

I am a widow and was told that this riding mower was just as good as a John Deere. Well, that was total bull! I have only used it about 10 times and have already put over $400.00 into it. Now it needs a transmission! I do not have that kind of money. I lost my son and husband 10 months apart and have no life insurance.

In May 2010, I purchased a Troy Bilt TB80 EC Straight Shaft String Trimmer. What a disappointment! I have never used it when I did not experience some problem that delayed the completion of my yard work. I find it to be difficult to start, even with the electric started that was included when I purchased it from Lowe's. In the event that it does start easily, I have trouble with the trimmer head itself. If the line release (bump button) is actually functioning properly (which it seldom does) the trimmer head won't spin, even when the engine is revved to high RPM's. Then, on the rare occasion that it actually is operating in a relatively good manner, the engine stalls, stops, and refuses to re-start! I own a Troy Bilt tiller that has worked very well. So, my disappointment is even more profound because I have such high expectations. Incidentally, customer service is of little or no help but that's for another post. I lost work time and felt anger and frustration.

I replaced my 6 HP Troy bilt Horse (which took me 20 years to kill) with a 6HP Troy Bilt super bronco. The new tiller has been nothing but trouble. The tines are too brittle and constantly break, $11.00 ea. $160 /set. The old tines never broke never. There where 2 forward drive belts on older 6hp machine. This 6hp machine has only 1 drive belt which breaks very easily. To change drive belt, one must remove engine and part of the frame, then remove drive pulleys. This is just plain poor designing in hopes of a service call if one is not inclined or capable of fixing it themselves.

I purchased a self-propelled Troy-Bilt auto start in first of season 2009 and have had nothing but problems. The belt kept breaking -cost 26.00 for a belt- then I called Troy-Bilt and they told me to take it to a warranty dealer, which the closet one was 25 miles away. There it stayed for 6 weeks, waiting for a baffle and bracket to come from Troy-Bilt. They said that they have problems with that model series 440.

After very few uses, the crankshaft broke. The crank is only available as a crankcase unit at the cost of about $100.00. This is the result of what used to be good companies selling out to Chinese crap. I'll use a swingblade from now on.

Bought Troy Bilt Weed Eater last May '09. Nothing but trouble. Won't start half the time.Troy Bilt wont even cover repairs even though it has two year warranty.

Bought A Troy Bilt Trimmer Brush Cutter. Have used it maybe 5 times. It had to have carb replaced. Now the rope broke and as I understand it, the whole assembly has to be replaced. Troy BIlt has a high price tag but products are not worthy.

I bought a Troy-Bilt Curved String Trimmer after experiencing the hassle of fixing one from Homelite. Turns out that Troy-Bilt is worse. I have replaced the flexible shaft 3 times in 3 seasons doing light duty around the house. Two pieces in spool head and shut-off switch replaced when they physically broke (slider, spring) or didn't work all the time (shut-off switch). I've spent for parts (from Troy-Bilt.com) almost twice what I paid for the original trimmer. The local service centers have to order the same parts from the factory so I wasn't saving anything. Customer service is an oxymoron and they won't do anything about it. They can keep all their brands! I'm buying that top-rated Stihl 45 Trimmer. If you look around at what those lawn services use, it'll likely be a Stihl product!

Troy Bilt, I wish I could drive this weed eater to where ever their corporate office is and shove this useless weed eater! Way to go! Just sell junk, just like everyone else.

Bought a Troy-Bilt gas powered edger, model TBE515. After about 6 uses the pull cord came right off in my hand. Very hard to access that area to replace so took it in to have it repaired. After that worked fine for about 4 more uses. Now the cord retracts, so the piece of crap is absolutely useless. Again, I'll have to take it in for repair. Major hassle. Will never buy a Troy-Bilt product again. What a joke and waste of my time and my money. They can't get right something so simple? Pathetic.

This is the second weed eater we have bought. The second is doing the same as the first won’t stay running and the cultivator locked up after one hour or less use. We have had this one in the shop more than using it. We call and cannot get a straight answer. We can't take it back to the store. They tell you when you buy it “Don't bring it back to us.” Troy Bilt use to be a good product. What happened to the product and the service? I know that we will not buy anymore Troy Bilt products and will tell anyone that asks not to buy them. We bought straight from the factory thinking that it would be easier to get any problem taken care of. We were wrong.

I purchased a TroyBilt pony from Lowes about 4 years ago. So far I have replaced the transmission, and other various parts. The new transmission went out and they replaced that one. Now that one had gone out and I can't get any help from the company or the company I purchased it from or the company that replaced the first transmission. I use this mower to make a living. Now I'm stuck with a broken down mower and I have no money coming in to fix it myself.

Troy Bilt 4 stock string trimmer sucks, only after two cutting seasons this thing died, and after looking on line, this is a problem that toro is not even trying to resolve. A cutting season in Tennessee is from March to about mid October, so from the the time of purchase June 2009 to May 2010, this thing won't even start. Paid around $180 for it, along with a few accessories such as the edger attachment which I can't use because it won't start and most repair shops want 45- 65 dollars just to look, diagnose the problem. Troy Bilt's product and customer service is unsatisfactory to say the least, along with many other American made product companies out there. Being American made use to stand for quality, but it seems that's a thing of the past. Shindiawa and other products like it are starting to sound real good right about now! Wake up America you are losing customers' loyalty fast!

I purchased a Troy Bilt edger the summer of 2009 from Lowes, model TBE515. Well, I'm not going to be long winded because I have to go find an Edger that is worth a crap, because the Troy Bilt I purchased will stop at the slightest resistance to the blade. Yes the blade is new. The wheel height has been adjusted to every possible adjustment it's running at the highest RPM. When the blade stops, it also somehow gets caught on the outside of the safety cover (oh, that’s safe). I just had my hip replaced 1 month ago and figured I would try it this season. Well, not only was I able to walk faster than the Edger could edge the grass, but it again continued to perform like crap. I don't think this product was tested by anyone who actually does yard work and if they do, it can't look good. Anyway, I'm off to buy a Craftsman like I had before that lasted approximately 20 yrs. and it was running when I sold it. Troy Bilt Edger TBE515 is going on craigslist for free as "anyone want a piece of junk".

I was mowing the backyard. Right after I finished, I turned off the mower and the engine caught fire! I purchased the mower 25 months ago from Lowe's. There was a 24-month warranty. I have called Briggs & Stratton and Troy-Bilt along with MTD. The manager with MTD said they could not warrant because it was an accident. He did not say what type of accident. The mower was off and caught fire, he advised me to call Briggs & Stratton. I called Briggs & Stratton and have not heard back from them. They can push their warranties but when it comes to a problem like a fire, they blame everyone else. I service my lawnmower yearly. I use my mower for my own home, not for commercial use. The neighbor saw what happened and came running out with water to help get the fire out. It would be nice to have a call returned!

This lawn tractor is pure junk. 1st season, maybe a month old, had to replace the blade spindles as they just sheered off. The deck pins and hardware is cheap and dollar store quality. By the end of the 1st summer of normal use, it looks like it's 4 years old already. The start of the 2nd season had to replace the magneto. Now, here we are, trying to start the thing, only to find a bent push rod already. Is every part on these tractors so bottom basement? I'll never buy another thing that has the name Troy built on it! I'll make sure to tell my friends of this great news! Buyers beware for sure! The Cost of Troy built pony,, $1,300, repair already spent on it, $400,,, Lessons learned,, priceless!

I bought a new Troy Bilt Super Bronco Tiller 2 years ago. I broke all the tines (16) and 4 sets of belts before I used the first tank of gas, it kept me busy ordering parts for it. I finally got tines for an older model and so far so good on the tines, but it still eats belts. The belts get together, locks up and you have to almost split the side frames to get the belts out. This requires taking out the engine mounting bolts and the bolts mounting the gearbox to the side frames and only then can you get out the lower pulley off the gearbox.

I also purchased a Troy-Bilt two cycle weed eater and when I went to start it for the first time, I badly cut my finger on the plastic side cover. I agree that this is a default in the product design. I had just pulled it out of the box and couldn't do anything at all because my finger was badly hurt and bleeding. Does anyone have an email to send Troy-Bilt a message? I have a very bad cut on my finger and it cut off a quarter of my finger nail.

Sir - I purchased your 4 cycle edger/trimmer late last summer. I used it 2 times and now it will not crank. I sent it to Lowes’ authorized repair shop. They advised that there is a major design problem with the spring assist rope starter and it cannot be repaired. I need a trimmer at my home so I am out the $100 plus because I have to buy a new one. Troy Built used to have a reputation for quality and standing behind their products. If I am not offered a significant discount by you, I will buy a competitor’s and never buy any other of your products.

I changed out a drive belt on a Troy-Bilt riding mower, which is probably the worst of all riders to do this on. After I finished, the belt apparently got twisted around inside the part of the chassis. (That you cannot see inside). This made the mower's forward and reverse go backwards. I have changed hundreds of belts on other mowers with no problems. I am totally blown away that there was enough room inside the chassis channel for this to even happen. The entire machine is just poorly designed, and my rates for changing drive belts on these machines have just went up by another $75. Save yourself a headache and buy a John Deere!

I purchased a 19 HP Super Bronco Troy Built lawn tractor at Lowe's about four years ago. After two years, the steering went out. My warranty had just expired but they honored it anyway. I got it fixed. Now, it is two years later and the steering has gone out again. My neighbor is a mechanic and said that the bushing has gone out--the same as last time.

I bought TB80-EC 2-cycle trimmer. It's a good machine except when I pulled the start cord, I badly cut my finger on the plastic guard. I sent an email to Troy-Bilt and included photos of the injury and the guard. That was a week and a half ago and I have not received a response from them. In my opinion, this a fault in the design of the cord/guard locations. At the present time, all I want is for Troy-Bilt to contact me about this problem.

The Model 8526 Troy-Bilt (MTD) Snow Throwers built between 6/1/2004 - 1/31/2005 have a design flaw that causes the entire drive train to lockup rendering the unit useless. They issued a Service Advisory MTD-028 to replace the entire drive assembly. The consumer is charged labor (1.5hrs for $100.00) and the warranty for the new parts is only 30 days, not enough to get you through the winter season. I had the "pleasure" of having this repair performed on 10/24/2009, and on 4/15/2009, while preparing the unit for storage, I discovered that once again the unit's drive train is seized. After multiple calls to their customer "service" department, I was informed that I would have to bear the cost of the repair again.

I bought a TroyBelt mower 5 years ago and it never has worked right. First it was the belts, then the blades and now the deck has fallen off. I give up! I am going to buy a good mower that works. I cannot afford the parts. All are very expensive. You have to keep buying the parts plus there is no one that carries the parts. You have to order online then pay shipping.

I purchased a top of the line self-propelled Troy Bilt mower at Lowe's. I used it twice a month on a small yard and the drive broke after 20 months. Lowe's kept it for three weeks and then informed me that they can't fix it. I took it to another repair shop and they don't know if they can get the parts (transmission). If they can get the parts, it's going to be expensive. 200+ dollars. Troy Bilt products are junk.

I had a Troy Built riding lawn mower for less than a year when suddenly, the deck fell to the ground and kicked one of the two blades out from under the deck, and bent the other terribly. The blade just missed someone as well! Not only that, Troy Built will not return my messages! Got to take it higher, just don't buy one.

It jerks off in 1st gear or the low range service twice during 2009 grass cutting season.

Last 2008, I bought a Troy Bilt Big Red Horse. I bought it because Troy Bilt was a name of quality. Every year the same problem occurs- the wheel axle seals go bad and the axle slides from side to side. Apparently, the only remedy is to not turn the tiller around in the garden les the seals come free. Spent $3,300.00 with no recourse...

I bought a Troy-Bilt in October of 2009. I used it less than 20 hours. I had to put a primer button on it. Then this year, I used it once and had to take it back to the shop because the pull cord would not rewind. They also told me I need a new carburetor. When I buy something new, I expect it to run good for a while. I don't have the money to keep putting in it.

I try to be a savvy consumer and look around before I buy something and thought Troy Bilt was a good name. I had bought a Honda self-propelled mower about 5 years ago and the transmission went out after about 3 years so when I went to buy another one. I looked around and ended up with a Troy Bilt 860 self-propelled mower. To my dismay, after less than a year, I have already had to work on the mower 3 times, the third being to disassemble it to find out the transmission is shot. Is there any quality control anymore? Does anyone care that consumers are spending hundreds, if not thousands of dollars of their hard earned money on what they assume will be a quality built product only to find out very shortly thereafter that nobody seems to make that type of product any more? I guess, maybe I ought to build my own, then maybe it would be done right. I take pride in my work. I wish everyone did. I lost time and money for the transmission and the effort to repair.

I bought a new Troybilt 4 Stroke Trimmer model TB575 from Lowe's. I bought it based on Troybilt's reputation. It lasted one season before the transmission went out (grinding). In the meantime, I had purchased several of the attachments. I returned the unit and bought a new one and it went out within a week and I returned that one. I later went back and bought a model TBP6040 XP 4 Stroke Trimmer heavy duty professional model thinking it would be better quality and when I used it for the first time, it didn't have enough power to cut weeds. It just died each time the line was applied to the weeds.

My son purchased a Troy-Built 2300 pressure washer for Christmas, 12/22/08. It now needs warranty work. Troy-built # 020344 said it's under warranty. Take to a dealer, they will fix free of charge. Dealer cannot do repair without proof of purchase. Lowe's customer care called on 2/23/10. On 2/25/10, incorrect card number. Resubmitted on 3/1/10. Resubmitted on 3/2/10 checked and resubmitted again on 3/4/10. I told incorrect card number and corrected that on 2/25/10. Customer care said they could verify the purchase with information above the first card number I gave was incorrect. However, that was corrected on 2/26/10 and customer care when called says, "Will submit it again Mr. G." Meanwhile, I have a broken pressure washer that doesn't work.

Last year, 2009, I bought a new Troy-Bilt lawn tractor. The first day I used it, it would lock in the reverse gear, and took a minute or so to get it out. I returned it for the next better Troy-Bilt tractor, and don't you know it, I had the same problems. I promptly returned it, and lost a couple hundred dollars on what is called a "shelving cost". No complaint on that. I took it as a learning experience. Some people don't learn easily. This January, I bought a 209cc snow blower for my daughter, and wouldn't you know it, the engine surges for lack of fuel to air input. There are no adjustments for the carburetor, and learned that the warranty does not cover it. I will never buy another Troy-Bilt product again. I mean it!

I ran my snow blower out of gas last season so I put it away until next winter. So when I took it back out the following winter during a major storm, it wouldn't start. So I brought it to a repair shop and they could fix it. But Troy-Bilt won't cover it even though it was under warranty for another year. So I called Troy-Bilt and they said that they don't cover carburetors. So I told them it's not in the manual anywhere and I was told that they still don't cover carburetors. Now, I bought the snow blower because I am disabled and it would make life a little easier come winter. I guess not! My snow blower is brand new!

I think Troy-Bilt needs to put low oil shut off on all generators. It's like they don't because they know one day you will have it running for about eight hours, after just checking the oil and, bam, biff, boom. Now, it is going to cost just as much to fix as the generator cost. Why does every other company that makes generators put low oil shut off but Troy-Bilt doesn't? The oil ran out and the engine stopped; the quote is 5-6 hundred dollars to fix. If it had the twenty dollar low oil shut off, I wouldn't have the problem. Talk about cutting costs. This is one cost the customer would be happy to pay and add the one more thing to make their product stand out.

I bought a Troy-Bilt self-propelled lawn mower (model 12AI867Q011) in July 2008. The mower started just fine, but the transmission started grinding right away and only got worse. So I returned it to Lowe's and got another of the same model. After a few months, its transmission is grinding as well. But I have learned to live with it because I have a small lawn. Now, December 12, 2009, the engine will not start. I've only used the mower 20 hours total. My last mower was a Toro that lasted for ten years with no problems. I will not buy another Troy-Bilt POS in the future.

Troy-Bilt walk-behind self-propelled mower model 12AV839N711 purchased from Lowe's in 2005 - I now just ordered my 3rd set of rear drive wheels. Nice plastic hub in there with a steel gear. Weakest link? Last season, I had to replace the transmission. So on the $330 mower, I now spent an additional $240! Built by MTD! Warning!

I purchased an 18-horsepower Troy Bilt lawn tractor (made by MTD) from Lowe's. This thing has been the biggest piece of junk I have ever owned. In 6 years, it has been to the repair shop at least 8 times. Now, the transmission is slipping so bad that I think I'm in the rodeo. Do your self a favor and spend a few more bucks or whatever; but buy anything but a Troy Bilt.

Troy-Bilt and Lowe's problem answer - I see all kinds of problems with Troy-Bilt items from Lowe's. One reason all of you are having problems like parts falling off of the gas powered units is from one huge problem! About 7or 8 years ago, Lowe's had a company named Huffy Services Inc. Yes, the bike company. They would do the unpacking, safety checks, adjustments, test, repair and whatever else needs to be done. I know this to be a true fact! I was a tech doing this job with Huffy Services. Every Lowe's store had at least one tech in the back of the store. Problem one was the way the Huffy workers were paid. We were doing piece work. The faster, the more you could make. No one ever checked our work! Never! It was a running joke with most of the Huffy techs on how to play with the work order codes or just say you checked a unit and you never did!

I have a 2-year-old Troy-Bilt chainsaw. The ignition coil went out after the 3rd usage of the saw. I called Troy-Bilt and was informed that they do not make the part for a 2-year-old chainsaw. I have contacted them about replacement and received no response.

I purchased a 7800 watt/13,500 cold-cranking watt generator for our home during the hurricane season. I have owned the generator less than 3 years with no more than 100 hours of use on it. In preparation for the upcoming hurricane season, I took the generator outdoors to begin prepping it. After several minutes of running time, the generator literally exploded from the inside. The noise was so loud that several people nearby ran over to see if anyone was hurt. Thankfully, no one was.

Troy-Bilt Super Bronco Lawn Tractor 46" Auto Drive Riding Mower / Tractor with Cruise Control - I mow about 2 acres, and have used this tractor now approx. 9 times. The drive belt has come off three times, and is now shredded. The deck belt came off twice; the plastic drain petcock for the engine oil leaks. Troy-Bilt would not stand behind the product and were rude on the phone. The Lowe's I bought it from has had it now the last two weeks, and says they will make it right, short of refunding my money. When I bought this, I didn't know MTD had bought out Troy-Bilt, and that this was actually an MTD product.

I bought two Troy-Bilts from Lowe's, one cultivator, the other a weed eater. The cultivator literally fell apart, the weed eater lasted one year and failed. Troy-Bilt would not honor the two year warranty for the eater, saying it was user's fault that it failed. What good is Troy-Bilt if products are crap and the company (MTD) will not honor its own warranty? No more Troy-Built or MTD ever for us. About $400 down the toilet.

I purchased a Troy-Bilt Cultivator 4 years ago from Lowe's. I have had it worked on 7 times since bringing it home. The company will not stand behind the product. Of course, Lowe's is of no help at all, just want to sell me a different brand. I have contacted Troy-Bilt several times. They are of no help and feel they are not responsible in any shape or form. This year, I've had it to the shop 3 times. I hate to junk it out as it looks brand new! I was always under the impression Troy-Bilt was a wonderful machine! The cost was $299 and have put at least another $300 in repairs over the years! So frustrating!

I bought a Troy-Bilt push lawn mower in April 2008. I used it throughout the season with problems with the tires. It sometimes won't let you pull it backwards (not too fun around trees). I didn't think anything about it and fired it up again for the 2009 season. We've used it 4-5 times so far. My son mowed the neighbor's yard and all the tires locked up and the self-propel wouldn't engage. I "pushed it" back and forth as much as I could and got the tires turning and push-mowed most of our yard. I called the 800 # on the mower and it took them 3-4 days to get back with us about the "service" dealer. It was on the website. I found it after my hubby hung up. We can't find the receipt, of course, but they found our purchase and will honor the warranty.

I purchased a lawnmower model 830 (per the manual) in July of 2008. Now, June 2009 and the transmission has failed. I cannot get the warranty due to the fact I cannot locate my receipt. This was purchase from Lowe's in Des Moines, Iowa and the model was made to Lowe's specs! I have had 2 quotes for repairs, ranging anywhere from $150 - $250. That is half the cost or more than what I paid for it. I am now waiting for a third.

I purchased a Troy-Bilt self propelled lawnmower two years ago. It has been repaired three times for the same self propulsion problem. Now, it's out of warranty. It needs a new transmission. This mower has been a lemon from the start. The customer service is non-existent with everyone passing the buck. This is a terrible product. I will never shop at Lowe's again or buy a Troy-Bilt anything!

I purchased a Weed Whacker model TB45E last spring. It was the worst product I ever purchased. It never really worked right, well maybe the first time I used it. I replaced parts which were as inferior as the product. I had it "fixed" yesterday 6/6/09 got to use it for about 45 seconds when it failed again. Now, I have to borrow my neighbor's beat up old Black and Decker, which looks about 10 years old, and works fine. needless to say that I am extremely dissatisfied and will never purchase a Troy-Bilt product.

I bought a Troy-Bilt (by MTD) Pony. I used it three times and the main casing completely fell off and it would never start again.

I bought a Troy-Bilt top of the line push mower with electric start, auto-drive and all the bells and whistles. The second time I used it, the front axle fell off. I took it in for repair and it took two weeks to fix. The second time I used it after that, the axle broke off again. Third time after that was fixed, the electric start stopped working and then the handle broke in two places, the auto-drive quit working and the front axle fell off two more times. And this is all in the first 18 months of using it; 5 months of which it wasn't even used because of winter. No one at Troy-Bilt customer service ever returns a phone call or email not a single time. This is the worst experience I've ever had with any product. They should be reprimanded based on all the complaints that I see. Thanks.

I have a Troy-Bilt model D566 self-propelled lawn mower that we purchased on April 20, 2004. The drive system has never functioned properly. I have had to replace the belt which is a maintenance item but the mower just has not ever functioned properly and it has been very hard to even use the mower because the pulling system just hasn't pulled the mower properly. I just read all the comments on consumer affairs website and see that others have had the same problem. I really don't want to spend almost half the price that I paid for the mower for a new transmission that will probably break soon also. I thought that Troy-Bilt was a quality company but I guess I made a mistake.

I was in the market for a garden tiller, so I went to my local Orscheln store (good store as they stand behind what they sell and the store manager is great) as they carried Troy-Bilt tillers. I was relying on the reputation of Troy when the store manager told me they were made by MTD in Cleveland, OH and not in Troy, NY. The store manager told me he had an Earthquake brand tiller that he had had for several years and it performed great, and it was $50.00 cheaper. I went home and started searching the internet for Troy equipment and came across this website.

I purchased (5/08) a self-propelled walk behind mower, Honda power, for trim work around the house; I have a tractor for the rest. I used it 3 weeks for maybe 3/4 hours per week. The first week, it made some funny noises in the drive system. I adjusted the setting, got a little better until the 3rd week... stopped working! I took the advice of the customer service department at Troy/MTD and took it to the nearest dealer - Gambino's in Maple Heights, Ohio. They indicated that it would be 10 days before they could get to it, and I should call back. I did. They said the part was on back order and should be shipped the next week. Long story short, I received the same story until August 2008. Parts still on back order (probably from China). The dealer had the unit stored outside, full of mud, leaves and water which they wouldn't even clean up when I demanded the unit back. Parts were rusted, etc.

I have been a Troy-Bilt Pony owner since 1988 (pre-MTD) and loved it. Okay, so I bought a Big Red Tiller and it is junk. Since they, at MTD, have made the wheel axle smaller, my tiller now snaps the 1/4 20 bolts every other time out. The machine probably has 20 hrs on it. Now for the kicker: I have phoned them about the issue and the last chap hung up on me after I explained the problem but before he did, he made this remark after I told him I was an electrical mechanical engineer: "Okay, let me talk slower then. All I was getting at was I'm past the check your air pressure in your tires question." To make a long story short, I wish I just would have purchased a used Horse model on eBay or got one before MTD took over. They may look the same but they are not. Check out the axle size and rims. One other thing, my brother purchased one the same time I did. His transmission locked up the first time out. Wow! Do I miss the old GardenWay Co.!

I purchased a new set of tines for the old Horse Model tiller I owned at the end of the gardening season. The old tines were worn out after many years of service. I installed the new set over the winter months looking forward to the spring planting. The first time through the garden in the spring, I found a tine broken off. I contacted Troy-Bilt expecting the tine to be replaced. Instead, I was told it was out of warranty (6 months) and I would have to re-purchase not just the single broken tine but an entire new set as they were sold in sets. Explaining that it broke the first time the tiller was used made no difference.

My new trimmer that I had for approximately 45 days quit running and when I took it to the repair shop, they said there was debris in the carburetor and that troy bilt would not warranty that. They gave me the number to call and talk to them, they instantly said it was my fault and was not under warranty when. I asked to speak to a manager, three different people hung up on me when I finally got someone to put me through. I got a voice mail, I left a message a week ago and still have not heard back.

We bought a Troy-Bilt self-propelled lawn mower and trimmer at Lowe's a year ago. Remembering their name for many years thinking it was a quality company. How I was so wrong. Both are unreliable and very frustrating. I feel so duped by this crap company and crap products. I have attempted to contact them via their website to voice my concerns. Forget about it! I am most upset at myself for not researching the products I purchased. Maybe this will help inform the next sucker just trying to cut their yard. Totally my mistake, I can only warn the next poor soul to stay away from Troy-Bilt's terrible product.

The Belt on the blade continuously comes on as has since it was brand new. We pay from 60.00 to 120.00 every time it is fixed.

I purchased TroyBilt self propelled Lawnmower from Lowe's $397.00. I had it less than 90 days and the self propelled unit stopped working. Called Lowe's Service Advantage they advised it was under warrenty and that I needed to take it to a service location to have it repaired. They have had the lawnmower for over 2 months.

I once bought a Troybilt trimmer. Boy was I naive. It was one of the worst mistakes I've ever made. The drive shaft has broken 3 times; the first 2 times while it was still under warranty. I can assure you it was not due to user error as the drive shaft broke while the trimmer was simply idling.

At that time he told me Troy-Bilt used Briggs and Stratton engines which are great but the rest of their parts are cheap. Since then I've replaced the belt two more times and now have to tie the control cable in a knot to get it to start. I have never completed one lawn since I bought the mower and it's now September. I've written the parent company MTD about returning the mower, but they refuse saying their policy is no refunds, just keep fixing the problems.

Bought a Troy-Bilt Self-propelled Lawnmower from Lowe's, Salesman said it was 'the best'.. 3 months later it is in the shop for a bad transmission on the self propelled portion. It's been there a month and now they are telling me the part is on back order and will be another month at least. In the meantime I am paying a lawn service to cut my lawn because of the piles of crap Lowe's is selling? $450 down the drain - should have gone with a genuine Honda Mower... So Frustrating!!

I purchase a troybilt lawn mower and since the day i bought it i have had nothing put problems. it rattled like crazy. the belt comes off everytime i use it. it will not go in forward unless i hold the shifter and pull up on it and the reverse does not work half the time. i will never purchase anything made by troy bilt again. and i will tell everyone i know to never buy troybilt

I purchased a Troybilt lawnmower #680 the transmission/drive system has had problems and has been in the shop. It now is making a grinding noise. I was told that the noise was the nature of the machine, and it was ok. I just want this thing to work.

i have a small lawnmower repair business and have been doing it 52 years in the last month i have had two troy built self propelled units in my shop exactily the same models the problem is their in no place on these machines showing the model i tried twice to talk with the mtd service center discribing as well as possible these machines i feed that each time i talked with someone they were on the edge of being rude and just didn't have the time for me both of these machines are still unrepaired these people paid good money for a good machine which they cannot use.

I purchased a 25 horse power troy built lawn mower. I have had nothing but problems with it since I bought it. The first problem I had was carburator problems. I was told this wasn't covered under the waranty. I then had problems with every safety feature on the machine. I started replacing them first, but it got too expensive, so I by-passed them.

The people have never heard of the word quality. They think that people are stuck with their products because they have some deal with Lowes. The engineering is pathetic. Even if they had workers at their plants who cared about quality, I don't think it would matter. The concept of everything they produce, from engineering to production to product support is abysmal. I wonder if anyone from this company has ever tried to take care of their yard using such poorly designed-manufactured-supported products.

We own a mower that has been a maintenance nightmare since 50 hrs of use. Barely a cutting goes by that a pulley bearing, belt, spring, steering linkage, etc., fails, not to mention all the plastic parts that have broken that hold the sheet metal parts together. Also the seat is cheaply made and the cushion separates from the pan.