Troy-Bilt Reviews

After owning a Troy-bilt lawn tractor for a little over a year it quits mowing. Called place we purchased and you have to take it to a dealer to be repaired which is over 90 km away. No pick up or delivery included. Called troy-bilt for questions about mower.Very snotty about it. Probably just loose sensor or something simple. I asked for refund. Nope. Very unprofessional tech. Never buying troy-bilt AGAIN.

In the Fall of 2021 I purchased a Troy-Bilt Mustang tiller ($1,100). In the Fall of 2023 I began experiencing issues with the engine overheating and dying when running longer than a couple of minutes. I took the tiller to the dealer which sold me the tiller and after having the tiller for several months they preformed an authorized repair (under warranty) replacing the ignition coil. This did not cure the problem. My opinion only… this is a manufacturing defect and Troy-Bilt should stand behind the product but they refused. I purchased this product based on my understanding that Troy-Bilt had a Great reputation of building dependable products. Not so much with my tiller. Very unhappy customer. Burn me once shame on you … burn me twice shame on me! Never again.

Keep in mind that this review is for a TB mower that is 14-15 years old. I bought it new at Lowe's in 2010. It has the B&S 190CC engine, not self propelled. It has been an excellent mower, but at this point in time it is showing its age. I don't know if the new TB mowers are of the same quality or not. Even at its advanced age it will typically start with 1-2 pulls, and it still cuts decent--Need to sharpen or change blade. I have been researching for a new mower, but they all seem to be average--You really don't know what you are going to get until you buy and try it. I have been researching the TB240K XP with the Kohler engine--It seems to have an average to a little above average rating.

I purchased a Troy-Bilt push mower in April the spindle or whatever that holds the blade on shattered in half blew the blade all across the yard about chopping my foot off, I contacted customer service twice was denied a supervisor was denied an email address was denied anything, I live in Texas they want me to go to Oklahoma to fix it I barely had the $300 to buy it in Texas so I sure don't have the money to go to Oklahoma to fix it...

Ordered a replacement belt for a TB Riding Mower that's 3 years old. Rep gave me the option of shipping via USPS or UPS. I chose USPS as we are rural with no "house-to-house" delivery. Belt was ordered June 10th. June 30th: no belt and notifications of any issues from TB. I call only to find out the part was returned as they only ship UPS. I spent 2 hours with at least 6 different people who can only read from a prepared script with accents so thick it impedes the message. One agent informed me that it'll be 3-4 billing cycles (7-8 weeks) before I get a refund.

2023 decided to purchase a lawnmower, weed whacker, and edger. Switching from craftman. During the fall of 2023 I winterized all according to manuals. The following spring lawnmower started and ran for about 10 minutes, then died .2 months of dealing with service warranty, even corporate. MAJOR HEADACHE. A few months went by needed to use weed whacker again, good start but died after 10 minutes. Back to service and again issues with Troybilt not reimbursing service dealer. So I refused to go through this MESS AGAIN. Weed whacker still runs for 10 minutes then dies. I changed spark plug, filters, bought the 50:1 fuel mix. My edger takes about 50 pulls before it starts. Worst purchase ever. I did read that troybilt was considered a throw away brand. I thought they were a dependable brand. Out of 1000.00. SAD..Do Not Purchase is my recommendation...I am not going to send pictures and I do have my faded receipt..

Tried to purchase throttle cable assembly and they charged me 3 times and no order, called to resolve and said can’t refund for 7 days. Holding my funds 3 times for 7 days and I don't have a part ordered! Poor customer service, asked for recourse or discount on next purchase and they refused! Do not buy Troybilt.

I bought a Troy-Bilt riding mower from Canadian Tire. After about 10 minutes of use it started shutting down (most likely the safety interlock). After checking all the connections with no resolve I called for a warranty repair. I was given 2 places about one hour away. Called one and they were not a repair place (only sales). The other turned out to have been closed for over a year. I called back and was given two place one and a half hours away. One was to busy to even take my name, the other said I could leave my name and he would put me on the list and call in three to four months. Completely unacceptable - I would have given no stars if possible.

I purchased a Troy Bilt Lawn Tractor 547 42 inch cut on April 19 from Home Hardware Fenelon Falls Ontario. My second time cutting my lawn May 15, the Motor blew up, probably a shaft blew out. Home Hardware came and picked the lawnmower up the same day. After inspection It was confirmed that the motor blew and would be replaced by warranty. The claim was sent to Troy Bilt the next day. It is now May 24 and we are still waiting for the new motor, It will be shipped less than 100 miles from the store. I understand that there is constant communication between Troy Bilt and Home Hardware. I sincerely hope Troy Bilt ships the new motor soon as I am losing patience and will soon be demanding a new machine. Home Hardware has been great, but I fear they are getting the run around by Troy Bilt.

Worst warranties. Don’t stand behind products. Gave me the run around and no where close to me to do repair on product I bought 6 month ago. I’ll never buy Troy-Bilt ever again and will not recommend to anyone.

MTD made junk before they bought Troy-Bilt, and they still do. They bought a good name so they could sell equipment. My dad bought a Troy-Bilt horse rototiller in the early 70s, still runs. I decided to get a new one, so I bought a pony. Terrible decision, there is no weight to it, just runs away, you have to hold on to it and hold it back to do a good job. They advertise you can walk beside it, not true. Only one speed and it is too fast. Nobody builds tools and equipment like they used to. Stay away from Troy-Bilt/MTD/whatever else they call it.

I’ll never purchase another Troy-Bilt mower. I’ve had issues every year with the piece of junk I bought. Every year it’s the same thing. It cuts out when mowing and will not even turn over to start. I’ve had it in for repairs and it still does the same thing. I suspect it’s on of the safety switches. Sometimes when I maneuver the seat it’ll start. It’s very aggravating.

I bought a Troy Bilt push mower July of 2024. Tried to start it in 2025, would start, took to Tulsa New Holland, one of the manufacturers because it is supposed to have a one-year warranty. They would fix it, said dirt in motor. We always keep filters change but, the service guy was not very nice and they didn't fix it. So, I spent $500 on a mower that didn't even last a year. Never buy Troy Bilt.

Horrible customer service backing up their part replacements...Cheap junk is what they sell.. Not sure what my next mower will be...They are not about customer service in any way..I see their poor reviews with Consumer Affairs.

I bought a Troy-Bilt self propelled lawnmower in 1990. It still works great except it developed a rust hole in the deck. I still starts on the first pull and does a perfect cut. It has never had a tune up except for a few oil changes and a plug change. Changed the drive wheels a couple of times. I finally decided to retire it and bought a new Troy-Bilt again. I hope that my new one can be half as good as my old faithful one. My 35 year old one will rest in my garage as a memory to a great lawnmower.

On April 11, 2025, I purchased a new Troy-Bilt self propelled mower ($400) 163cc model 12A-A1C2066. I got it home and tried assembling it. 1) Instructions are TERRIBLE. (2) After I put them aside and used logic, I was able to figure most out. (Still can't get the grass catcher on). When I got to the handle assy, I realized I had WRONG parts, and MISSING parts. I had ONE wing nut and bolt that was too big for the hole in the handle, and nothing for the other side. The receipt said it was non returnable, since I already put the oil in. I called the service #, and was told, "The bolt is not available, but we will send you the wing nuts."

Order came damaged! Seat ripped at seam (see pic). Blade completely rusted (see pic). Missing mulch kit (see pic of order for mower says (comes w/ mulch kit) in video for unpacking mower. It shows mower coming in a metal crate with a flat floor. The corner posts were suppose to be ramps. My mower came in a broken pieced together pallet. The deck was stuck in between the slats of the pallet. I had to hack it up to be able to lift the deck. It might be damaged from being crammed into the pallet as well. Idk yet.

I have a Troy-Bilt walk behind mower Model 11A-bobl723 mower that I have had problems starting and running continuously. I can't get it to start now and went to the web site to get a manual. I input the model and serial number and got a message that they couldn't find a manual. I called and got no help from their so called qualified service personnel. I will certainly never purchase another Troy Bilt product again. Very poor products and company to deal with.

I purchased a Troybilt chainsaw from Tractor supply and the brake assembly is faulty. I ordered a new brake assembly in October 26, 2024 and have not received the part as of April 6, 2025. The chainsaw is virtually useless and customer is rude and unhelpful. If the person set is not availed, then Troybilt should replace the chainsaw. I will never make the mistake of buying Troybilt again. They do not stand behind their products.

Purchase Troy Built leaf vacuum head1.5 in chipping capacity self propelled gas powered chipper shredder vacuum from Home Depot. Went to pick up item. Box was beat up. Opening box all parts disheveled in box. Vac hose crush, damage on connector of hose, bar that holds hose paint scratched off from moving around in box. Customer Service at Troy-Bilt absolutely terrible. Told us our problem. They refuse to stand behind warranty of new item!

Worse company ever. 2 cent screw fell out on leaf blower after 2 uses. Required a $15 dollar full filter replacement to fix? Customer service terrible as is product. Was told, "Good luck finding screw." I did.

Dear Troy-Bilt, I have had one of your tillers for my backyard garden for a while. It requires pampering, top level fuel, and services. Then to start it you have to use a jump starter. Well this year, I pulled out my little pampered princess and gave her the normal high maintenance and she didn't start. Fresh fuel and a new spark plug. Nothing. So instead of trying to find a service center that could take care of the little spoiled butt in the next few weeks, I went to Home Depot and rented one. Your equipment SUCKS! The Honda tiller would idle ran wonderfully and started on the first pull every time.

We recently bought a new Troy-Bilt mower after our old one finally gave up after 10 years of hard use. Well after the first 10 minutes this new one fell apart. After inspecting the damage I found that the front and rear wheel assembly are held on by cheap plastic clips and after the first bump in the yard it came of and got damaged. I contacted Troy-bilt Customer Service and they refused to honor the warranty or even help out with parts to repair this cheaply made product. They claim that since we bought it from an online retailer that is not one of their Distributors they would not help us out, even though this is their product and is brand new. I myself work for a major equipment manufacture and we take care of our customers regardless of where they bought the equipment from, it is still our product. Shame on you Troy-bilt!!! Needless to say we will not be buying Troy-bilt ever again.

We initially checked online stores and reviews to purchase the ground cultivator. The online site states that you can purchase the machine and if desired epedited net day delivery (business day). I did purchase the equipment on a Saturday knowing it would not be processed until the following Monday and expected delivery on Tuesday. The confirmation email states that upon shipping I would get an email notification.

Do not order anything Troy-Bilt. Used a snowblower for the first time this morning and the wheel fell off. It was missing the spacer & push cap. I contacted Troy-Bilt and they refuse to send me the spacer or push cap. The machine was purchased Tuesday, received yesterday and used for the first time today. They are telling me Walmart is responsible for the machine, not them. Walmart wants me to just return it. That would involve me draining the gas, the oil, and transporting in my car. All I need is the push cap and spacer. This is absolutely ridiculous. DO NOT BUY.

Beware when buying parts!!! I bought a replacement control housing for my log splitter and the piston inside was broken. I found out when I tried to use it, then they told me they don't warrant parts that are used!!! Terrible customer service, nobody cares. Took 2 months to get the part, then told me to scratch when I told them it's broken! $350 wasted!!! Buy something else, save yourself the headache and loss.

I purchased the Troy-Bilt Storm 2410 snowblower in 2020, and unfortunately, it has been nothing but a source of frustration and recurring expenses ever since. Over the past five years, I have had to replace the carburetor every single year. Despite meticulous care and maintenance, this machine has consistently failed to meet expectations. Here’s a detailed account of my maintenance routine to highlight how well I’ve treated this equipment:

I bought a troy built snowblower 2 yrs ago. Worked once and never again. I changed the spark plug gassed it up, and nothing happens. Sputters for a few seconds then stops. Do not buy anything Troy-Bilt. Their products SUCKS!! I now have to save money to have it serviced and I'm on a limited budget. I did anything and everything to get it to start. A class action lawsuit should be filed against this company, they could care less about their products or customers. Customer Service is a joke. Get disconnected every time I call. Don't buy anything Troy Built. You'll regret it.

Storm 3090 30” 2 Stage Snow Blower. Bought 2 years ago, needs the worm gear replaced on the auger transmission! I’ve not hit any ice, all heavy wet snow but mostly light dry snow. Went to use it the other day and nothing! Checked and it took a couple tries to find out the augers weren’t spinning. After some research, I figured out the worm gear was stripped and apparently this is common. They are not built to last. Last MTD product to cross my property line!! Highly doubt there is warranty on it.

Terrible customer service, Broken snowblower in box from Home Depot, Troy Bilt won’t replace stated take back to store, Home Depot is like, "We can refund your money," Black Friday sale and of course sale is over. Kept broken one and kinda fixed it myself