Troy-Bilt Reviews

Tried to purchase throttle cable assembly and they charged me 3 times and no order, called to resolve and said can’t refund for 7 days. Holding my funds 3 times for 7 days and I don't have a part ordered! Poor customer service, asked for recourse or discount on next purchase and they refused! Do not buy Troybilt.

I bought a Troy-Bilt riding mower from Canadian Tire. After about 10 minutes of use it started shutting down (most likely the safety interlock). After checking all the connections with no resolve I called for a warranty repair. I was given 2 places about one hour away. Called one and they were not a repair place (only sales). The other turned out to have been closed for over a year. I called back and was given two place one and a half hours away. One was to busy to even take my name, the other said I could leave my name and he would put me on the list and call in three to four months. Completely unacceptable - I would have given no stars if possible.

I purchased a Troy Bilt Lawn Tractor 547 42 inch cut on April 19 from Home Hardware Fenelon Falls Ontario. My second time cutting my lawn May 15, the Motor blew up, probably a shaft blew out. Home Hardware came and picked the lawnmower up the same day. After inspection It was confirmed that the motor blew and would be replaced by warranty. The claim was sent to Troy Bilt the next day. It is now May 24 and we are still waiting for the new motor, It will be shipped less than 100 miles from the store. I understand that there is constant communication between Troy Bilt and Home Hardware. I sincerely hope Troy Bilt ships the new motor soon as I am losing patience and will soon be demanding a new machine. Home Hardware has been great, but I fear they are getting the run around by Troy Bilt.

Worst warranties. Don’t stand behind products. Gave me the run around and no where close to me to do repair on product I bought 6 month ago. I’ll never buy Troy-Bilt ever again and will not recommend to anyone.

MTD made junk before they bought Troy-Bilt, and they still do. They bought a good name so they could sell equipment. My dad bought a Troy-Bilt horse rototiller in the early 70s, still runs. I decided to get a new one, so I bought a pony. Terrible decision, there is no weight to it, just runs away, you have to hold on to it and hold it back to do a good job. They advertise you can walk beside it, not true. Only one speed and it is too fast. Nobody builds tools and equipment like they used to. Stay away from Troy-Bilt/MTD/whatever else they call it.

I’ll never purchase another Troy-Bilt mower. I’ve had issues every year with the piece of junk I bought. Every year it’s the same thing. It cuts out when mowing and will not even turn over to start. I’ve had it in for repairs and it still does the same thing. I suspect it’s on of the safety switches. Sometimes when I maneuver the seat it’ll start. It’s very aggravating.

I bought a Troy Bilt push mower July of 2024. Tried to start it in 2025, would start, took to Tulsa New Holland, one of the manufacturers because it is supposed to have a one-year warranty. They would fix it, said dirt in motor. We always keep filters change but, the service guy was not very nice and they didn't fix it. So, I spent $500 on a mower that didn't even last a year. Never buy Troy Bilt.

Horrible customer service backing up their part replacements...Cheap junk is what they sell.. Not sure what my next mower will be...They are not about customer service in any way..I see their poor reviews with Consumer Affairs.

I bought a Troy-Bilt self propelled lawnmower in 1990. It still works great except it developed a rust hole in the deck. I still starts on the first pull and does a perfect cut. It has never had a tune up except for a few oil changes and a plug change. Changed the drive wheels a couple of times. I finally decided to retire it and bought a new Troy-Bilt again. I hope that my new one can be half as good as my old faithful one. My 35 year old one will rest in my garage as a memory to a great lawnmower.

On April 11, 2025, I purchased a new Troy-Bilt self propelled mower ($400) 163cc model 12A-A1C2066. I got it home and tried assembling it. 1) Instructions are TERRIBLE. (2) After I put them aside and used logic, I was able to figure most out. (Still can't get the grass catcher on). When I got to the handle assy, I realized I had WRONG parts, and MISSING parts. I had ONE wing nut and bolt that was too big for the hole in the handle, and nothing for the other side. The receipt said it was non returnable, since I already put the oil in. I called the service #, and was told, "The bolt is not available, but we will send you the wing nuts."

Order came damaged! Seat ripped at seam (see pic). Blade completely rusted (see pic). Missing mulch kit (see pic of order for mower says (comes w/ mulch kit) in video for unpacking mower. It shows mower coming in a metal crate with a flat floor. The corner posts were suppose to be ramps. My mower came in a broken pieced together pallet. The deck was stuck in between the slats of the pallet. I had to hack it up to be able to lift the deck. It might be damaged from being crammed into the pallet as well. Idk yet.

I have a Troy-Bilt walk behind mower Model 11A-bobl723 mower that I have had problems starting and running continuously. I can't get it to start now and went to the web site to get a manual. I input the model and serial number and got a message that they couldn't find a manual. I called and got no help from their so called qualified service personnel. I will certainly never purchase another Troy Bilt product again. Very poor products and company to deal with.

I purchased a Troybilt chainsaw from Tractor supply and the brake assembly is faulty. I ordered a new brake assembly in October 26, 2024 and have not received the part as of April 6, 2025. The chainsaw is virtually useless and customer is rude and unhelpful. If the person set is not availed, then Troybilt should replace the chainsaw. I will never make the mistake of buying Troybilt again. They do not stand behind their products.

Purchase Troy Built leaf vacuum head1.5 in chipping capacity self propelled gas powered chipper shredder vacuum from Home Depot. Went to pick up item. Box was beat up. Opening box all parts disheveled in box. Vac hose crush, damage on connector of hose, bar that holds hose paint scratched off from moving around in box. Customer Service at Troy-Bilt absolutely terrible. Told us our problem. They refuse to stand behind warranty of new item!

Worse company ever. 2 cent screw fell out on leaf blower after 2 uses. Required a $15 dollar full filter replacement to fix? Customer service terrible as is product. Was told, "Good luck finding screw." I did.

Dear Troy-Bilt, I have had one of your tillers for my backyard garden for a while. It requires pampering, top level fuel, and services. Then to start it you have to use a jump starter. Well this year, I pulled out my little pampered princess and gave her the normal high maintenance and she didn't start. Fresh fuel and a new spark plug. Nothing. So instead of trying to find a service center that could take care of the little spoiled butt in the next few weeks, I went to Home Depot and rented one. Your equipment SUCKS! The Honda tiller would idle ran wonderfully and started on the first pull every time.

We recently bought a new Troy-Bilt mower after our old one finally gave up after 10 years of hard use. Well after the first 10 minutes this new one fell apart. After inspecting the damage I found that the front and rear wheel assembly are held on by cheap plastic clips and after the first bump in the yard it came of and got damaged. I contacted Troy-bilt Customer Service and they refused to honor the warranty or even help out with parts to repair this cheaply made product. They claim that since we bought it from an online retailer that is not one of their Distributors they would not help us out, even though this is their product and is brand new. I myself work for a major equipment manufacture and we take care of our customers regardless of where they bought the equipment from, it is still our product. Shame on you Troy-bilt!!! Needless to say we will not be buying Troy-bilt ever again.

We initially checked online stores and reviews to purchase the ground cultivator. The online site states that you can purchase the machine and if desired epedited net day delivery (business day). I did purchase the equipment on a Saturday knowing it would not be processed until the following Monday and expected delivery on Tuesday. The confirmation email states that upon shipping I would get an email notification.

Do not order anything Troy-Bilt. Used a snowblower for the first time this morning and the wheel fell off. It was missing the spacer & push cap. I contacted Troy-Bilt and they refuse to send me the spacer or push cap. The machine was purchased Tuesday, received yesterday and used for the first time today. They are telling me Walmart is responsible for the machine, not them. Walmart wants me to just return it. That would involve me draining the gas, the oil, and transporting in my car. All I need is the push cap and spacer. This is absolutely ridiculous. DO NOT BUY.

Beware when buying parts!!! I bought a replacement control housing for my log splitter and the piston inside was broken. I found out when I tried to use it, then they told me they don't warrant parts that are used!!! Terrible customer service, nobody cares. Took 2 months to get the part, then told me to scratch when I told them it's broken! $350 wasted!!! Buy something else, save yourself the headache and loss.

I purchased the Troy-Bilt Storm 2410 snowblower in 2020, and unfortunately, it has been nothing but a source of frustration and recurring expenses ever since. Over the past five years, I have had to replace the carburetor every single year. Despite meticulous care and maintenance, this machine has consistently failed to meet expectations. Here’s a detailed account of my maintenance routine to highlight how well I’ve treated this equipment:

I bought a troy built snowblower 2 yrs ago. Worked once and never again. I changed the spark plug gassed it up, and nothing happens. Sputters for a few seconds then stops. Do not buy anything Troy-Bilt. Their products SUCKS!! I now have to save money to have it serviced and I'm on a limited budget. I did anything and everything to get it to start. A class action lawsuit should be filed against this company, they could care less about their products or customers. Customer Service is a joke. Get disconnected every time I call. Don't buy anything Troy Built. You'll regret it.

Storm 3090 30” 2 Stage Snow Blower. Bought 2 years ago, needs the worm gear replaced on the auger transmission! I’ve not hit any ice, all heavy wet snow but mostly light dry snow. Went to use it the other day and nothing! Checked and it took a couple tries to find out the augers weren’t spinning. After some research, I figured out the worm gear was stripped and apparently this is common. They are not built to last. Last MTD product to cross my property line!! Highly doubt there is warranty on it.

Terrible customer service, Broken snowblower in box from Home Depot, Troy Bilt won’t replace stated take back to store, Home Depot is like, "We can refund your money," Black Friday sale and of course sale is over. Kept broken one and kinda fixed it myself

The biggest pile of junk I’ve ever bought. Ran 3 times, and never started again! I took it to a repair shop and was told if he was to work on it, I could lose my warranty. I tried contacting customer service/warranty department, and they never would get back to me! Never buying a Troy-Bilt again!

Purchased new trimmer from CT. Opened the box and tried to attach trimmer unit to the power head. The trimmer was defective. Called the co. who sent me to a repair shop. They kept the unit for thirty days and did nothing! Called the company again and was told that this was a warranty issue and that they would not supply me with a new trimmer unit. Wonderful! Brand new unit, defective from the start and they basically ignore you. Garbage product. DO NOT BUY!

My review begins with the weed trimmer lasting less than a month before a large cloud of smoke is emitted and it completely stops working. I call Troy-Bilt warranty. They give me options on where to take it and issue a case number. 3 of the 5 places no longer conduct warranty work for Troy-bilt. The place I took it tells me that they get an average of 1 or 2 a week in for repair and that they are poorly made and do NOT sell them in their store but are obligated to take them because they are part of a company whose products they do sell Cub Cadet. They take a look, and call me back stating that there was a bearing failure and there is metal in the crankcase and cannot be cost effectively repaired, and issue a work order to process my warranty.

Stay away from this brand. They have no customer service. I called twice to track my delayed order and they made me stay on hold for over 50 minutes without picking up phone. They put you on hold with music and that's it. I ordered Chains for my chainsaw and I did regret that purchased this brand because I was forced to order parts online and they are expensive UNLIKE other brands where you can find in Home Depot and Menards. Stay away, to save money and time.

Let me just start with, I was so excited to acquire my brand new lawn mower tractor for my brand new home. Delivery was made on timely manner. Driver did mentioned that some parts were underneath the tractor. No help to unpack test or make sure everything was there. I had to find out after an hour of unpacking that the seat, keys wheel and I don't know if any other parts that should be included was missing.

DO NOT waste your money and time on this piece of junk..unreliable, aggravating to even try to repair... Just want to save you all from what happened to me when I bought this ** from another retailer..