Troy-Bilt Reviews

Purchased the Troy Bilt Weed Trimmer. It leaks gas at the nozzle and thru the gas cap vents. Customer service sent a new gas tank and lid, which leaks too. "Customer Service" employees are terrible and corporate won't respond to emails or actual US mail. Amazing that they won't respond to a possible fire hazard and possible harm to Customer's. Absolutely ROTTEN to the care. I would give them a zero.

Tried to get a track drive wheel for a snow blower. They sent a part that they said will fit, it didn't. I tried talking to them on the phone that it was a wrong fit, was met with a, "Oh well."

Mower delivered on wooden platform. Secured by nailed in wood pieces so tightly I couldn’t remove them. I’m 72 years old. Nowhere on the order form from Troy built direct does it say you will need tools. I tried a pry bar but couldn’t get it underneath to remove. I complained the agreement doesn’t say you will need tools. His response was you just need to use a pry bar. Didn’t matter what information I gave him. Not too bright if you know what I mean. I told him the lack of information and his totally didn’t care attitude will cause me to look elsewhere for power equipment.

I bought my Troy-Bilt Storm 2410 snowblower in 2009 brand new. So it's 16 years old. I live in south western MI and we get the snow being by Lake Michigan. It has started every year for me with no problems. I've left treated gas in it and it's always started every year. This year it's really getting a workout. All I've ever done to it was change the oil and maybe put 2 spark plugs in it. I usually do our driveway and a few neighbors driveways when we get a lot of snow. I can't say enough about this machine. I know this spring I'm going to go all the way through it. It has never let me done and if I can get another 16 years out of it, it should out last me.

Not surprisingly, all the reviews here are 1 Star. I bought a brand new Troy-Bilt snow blower November 2024. It came with a 2-year warranty. The end of last season, I ran the machine until it ran out of gas. Apparently, it was not totally out of gas because it would not start when trying to start it this winter. I just took it 30 miles out of the way to get warranty service - complete waste of time. Troy Bilt will not cover a fouled carburetor because gas was left in it. I had an MTD yard machine snow blower for 30 years and never had a problem, running it dry every season. Well, lesson learned - never buy Troy-Bilt machines!

On November 19, 2025 I ordered a belt for my zero turn mower from their website. It arrived and was dirty and did not fit my mower so I attempted to return the product but the customer service agent said he would do a one time credit back to my credit card which would take a couple days. I didn’t see a pending return on my credit card yet so I called back yesterday and the customer service lady said it would take 3 to 5 business days so I checked my bank again today and there is still no pending refund so I contacted them on the virtual assistant chat on their website and Lindsay informed me that returns typically take 3 to 4 weeks. I asked if they could expedite the refund since I already bought the correct part from Lowe’s, which was an additional expense and I’m really need that money back, but they said they could not expedite my refund.

From the moment this mower was out of the box, it did not run. I tried taking it back to Menards the day after I bought it for an exchange, but because I had put gas and oil in the machine, they would not exchange the mower and insisted my only recourse was to call Troy-Bilt customer service, which I did. Customer service insisted that I take the mower to a local service center for diagnostics. When I arrived at my nearest service center which is 30 miles from my home, I was promptly informed that the shop was no longer a Troy-Bilt service center because they were tired of not being paid.

I purchased mower cause I had older Troy-bilt that I really liked. Spent right at 1800 for my first brand new mower. Brackets that are mounted on deck break first year, easy fix but need to buy 10 buy year 2. The metal on metal vibrations break brackets at bend. The pop can deck material it the toughest on the mower, that’s should tell you not to buy. 2nd year my belt breaks. Buy new one it breaks immediately. The stationary pulley bracket welds break. Troybilt said it was abused why they didn’t repair. The used old one lasted me 8 years. My first new one tried to take better care of wouldn’t wish one anybody. Save money. Buy old mower or grasshopper.

After owning a Troy-bilt lawn tractor for a little over a year it quits mowing. Called place we purchased and you have to take it to a dealer to be repaired which is over 90 km away. No pick up or delivery included. Called troy-bilt for questions about mower.Very snotty about it. Probably just loose sensor or something simple. I asked for refund. Nope. Very unprofessional tech. Never buying troy-bilt AGAIN.

In the Fall of 2021 I purchased a Troy-Bilt Mustang tiller ($1,100). In the Fall of 2023 I began experiencing issues with the engine overheating and dying when running longer than a couple of minutes. I took the tiller to the dealer which sold me the tiller and after having the tiller for several months they preformed an authorized repair (under warranty) replacing the ignition coil. This did not cure the problem. My opinion only… this is a manufacturing defect and Troy-Bilt should stand behind the product but they refused. I purchased this product based on my understanding that Troy-Bilt had a Great reputation of building dependable products. Not so much with my tiller. Very unhappy customer. Burn me once shame on you … burn me twice shame on me! Never again.

Keep in mind that this review is for a TB mower that is 14-15 years old. I bought it new at Lowe's in 2010. It has the B&S 190CC engine, not self propelled. It has been an excellent mower, but at this point in time it is showing its age. I don't know if the new TB mowers are of the same quality or not. Even at its advanced age it will typically start with 1-2 pulls, and it still cuts decent--Need to sharpen or change blade. I have been researching for a new mower, but they all seem to be average--You really don't know what you are going to get until you buy and try it. I have been researching the TB240K XP with the Kohler engine--It seems to have an average to a little above average rating.

I purchased a Troy-Bilt push mower in April the spindle or whatever that holds the blade on shattered in half blew the blade all across the yard about chopping my foot off, I contacted customer service twice was denied a supervisor was denied an email address was denied anything, I live in Texas they want me to go to Oklahoma to fix it I barely had the $300 to buy it in Texas so I sure don't have the money to go to Oklahoma to fix it...

Ordered a replacement belt for a TB Riding Mower that's 3 years old. Rep gave me the option of shipping via USPS or UPS. I chose USPS as we are rural with no "house-to-house" delivery. Belt was ordered June 10th. June 30th: no belt and notifications of any issues from TB. I call only to find out the part was returned as they only ship UPS. I spent 2 hours with at least 6 different people who can only read from a prepared script with accents so thick it impedes the message. One agent informed me that it'll be 3-4 billing cycles (7-8 weeks) before I get a refund.

2023 decided to purchase a lawnmower, weed whacker, and edger. Switching from craftman. During the fall of 2023 I winterized all according to manuals. The following spring lawnmower started and ran for about 10 minutes, then died .2 months of dealing with service warranty, even corporate. MAJOR HEADACHE. A few months went by needed to use weed whacker again, good start but died after 10 minutes. Back to service and again issues with Troybilt not reimbursing service dealer. So I refused to go through this MESS AGAIN. Weed whacker still runs for 10 minutes then dies. I changed spark plug, filters, bought the 50:1 fuel mix. My edger takes about 50 pulls before it starts. Worst purchase ever. I did read that troybilt was considered a throw away brand. I thought they were a dependable brand. Out of 1000.00. SAD..Do Not Purchase is my recommendation...I am not going to send pictures and I do have my faded receipt..

Tried to purchase throttle cable assembly and they charged me 3 times and no order, called to resolve and said can’t refund for 7 days. Holding my funds 3 times for 7 days and I don't have a part ordered! Poor customer service, asked for recourse or discount on next purchase and they refused! Do not buy Troybilt.

I bought a Troy-Bilt riding mower from Canadian Tire. After about 10 minutes of use it started shutting down (most likely the safety interlock). After checking all the connections with no resolve I called for a warranty repair. I was given 2 places about one hour away. Called one and they were not a repair place (only sales). The other turned out to have been closed for over a year. I called back and was given two place one and a half hours away. One was to busy to even take my name, the other said I could leave my name and he would put me on the list and call in three to four months. Completely unacceptable - I would have given no stars if possible.

I purchased a Troy Bilt Lawn Tractor 547 42 inch cut on April 19 from Home Hardware Fenelon Falls Ontario. My second time cutting my lawn May 15, the Motor blew up, probably a shaft blew out. Home Hardware came and picked the lawnmower up the same day. After inspection It was confirmed that the motor blew and would be replaced by warranty. The claim was sent to Troy Bilt the next day. It is now May 24 and we are still waiting for the new motor, It will be shipped less than 100 miles from the store. I understand that there is constant communication between Troy Bilt and Home Hardware. I sincerely hope Troy Bilt ships the new motor soon as I am losing patience and will soon be demanding a new machine. Home Hardware has been great, but I fear they are getting the run around by Troy Bilt.

Worst warranties. Don’t stand behind products. Gave me the run around and no where close to me to do repair on product I bought 6 month ago. I’ll never buy Troy-Bilt ever again and will not recommend to anyone.

MTD made junk before they bought Troy-Bilt, and they still do. They bought a good name so they could sell equipment. My dad bought a Troy-Bilt horse rototiller in the early 70s, still runs. I decided to get a new one, so I bought a pony. Terrible decision, there is no weight to it, just runs away, you have to hold on to it and hold it back to do a good job. They advertise you can walk beside it, not true. Only one speed and it is too fast. Nobody builds tools and equipment like they used to. Stay away from Troy-Bilt/MTD/whatever else they call it.

I’ll never purchase another Troy-Bilt mower. I’ve had issues every year with the piece of junk I bought. Every year it’s the same thing. It cuts out when mowing and will not even turn over to start. I’ve had it in for repairs and it still does the same thing. I suspect it’s on of the safety switches. Sometimes when I maneuver the seat it’ll start. It’s very aggravating.

I bought a Troy Bilt push mower July of 2024. Tried to start it in 2025, would start, took to Tulsa New Holland, one of the manufacturers because it is supposed to have a one-year warranty. They would fix it, said dirt in motor. We always keep filters change but, the service guy was not very nice and they didn't fix it. So, I spent $500 on a mower that didn't even last a year. Never buy Troy Bilt.

Horrible customer service backing up their part replacements...Cheap junk is what they sell.. Not sure what my next mower will be...They are not about customer service in any way..I see their poor reviews with Consumer Affairs.

I bought a Troy-Bilt self propelled lawnmower in 1990. It still works great except it developed a rust hole in the deck. I still starts on the first pull and does a perfect cut. It has never had a tune up except for a few oil changes and a plug change. Changed the drive wheels a couple of times. I finally decided to retire it and bought a new Troy-Bilt again. I hope that my new one can be half as good as my old faithful one. My 35 year old one will rest in my garage as a memory to a great lawnmower.

On April 11, 2025, I purchased a new Troy-Bilt self propelled mower ($400) 163cc model 12A-A1C2066. I got it home and tried assembling it. 1) Instructions are TERRIBLE. (2) After I put them aside and used logic, I was able to figure most out. (Still can't get the grass catcher on). When I got to the handle assy, I realized I had WRONG parts, and MISSING parts. I had ONE wing nut and bolt that was too big for the hole in the handle, and nothing for the other side. The receipt said it was non returnable, since I already put the oil in. I called the service #, and was told, "The bolt is not available, but we will send you the wing nuts."

Order came damaged! Seat ripped at seam (see pic). Blade completely rusted (see pic). Missing mulch kit (see pic of order for mower says (comes w/ mulch kit) in video for unpacking mower. It shows mower coming in a metal crate with a flat floor. The corner posts were suppose to be ramps. My mower came in a broken pieced together pallet. The deck was stuck in between the slats of the pallet. I had to hack it up to be able to lift the deck. It might be damaged from being crammed into the pallet as well. Idk yet.

I have a Troy-Bilt walk behind mower Model 11A-bobl723 mower that I have had problems starting and running continuously. I can't get it to start now and went to the web site to get a manual. I input the model and serial number and got a message that they couldn't find a manual. I called and got no help from their so called qualified service personnel. I will certainly never purchase another Troy Bilt product again. Very poor products and company to deal with.

I purchased a Troybilt chainsaw from Tractor supply and the brake assembly is faulty. I ordered a new brake assembly in October 26, 2024 and have not received the part as of April 6, 2025. The chainsaw is virtually useless and customer is rude and unhelpful. If the person set is not availed, then Troybilt should replace the chainsaw. I will never make the mistake of buying Troybilt again. They do not stand behind their products.

Purchase Troy Built leaf vacuum head1.5 in chipping capacity self propelled gas powered chipper shredder vacuum from Home Depot. Went to pick up item. Box was beat up. Opening box all parts disheveled in box. Vac hose crush, damage on connector of hose, bar that holds hose paint scratched off from moving around in box. Customer Service at Troy-Bilt absolutely terrible. Told us our problem. They refuse to stand behind warranty of new item!

Worse company ever. 2 cent screw fell out on leaf blower after 2 uses. Required a $15 dollar full filter replacement to fix? Customer service terrible as is product. Was told, "Good luck finding screw." I did.

Dear Troy-Bilt, I have had one of your tillers for my backyard garden for a while. It requires pampering, top level fuel, and services. Then to start it you have to use a jump starter. Well this year, I pulled out my little pampered princess and gave her the normal high maintenance and she didn't start. Fresh fuel and a new spark plug. Nothing. So instead of trying to find a service center that could take care of the little spoiled butt in the next few weeks, I went to Home Depot and rented one. Your equipment SUCKS! The Honda tiller would idle ran wonderfully and started on the first pull every time.