Troy-Bilt Reviews

On April 11, 2025, I purchased a new Troy-Bilt self propelled mower ($400) 163cc model 12A-A1C2066. I got it home and tried assembling it. 1) Instructions are TERRIBLE. (2) After I put them aside and used logic, I was able to figure most out. (Still can't get the grass catcher on). When I got to the handle assy, I realized I had WRONG parts, and MISSING parts. I had ONE wing nut and bolt that was too big for the hole in the handle, and nothing for the other side. The receipt said it was non returnable, since I already put the oil in. I called the service #, and was told, "The bolt is not available, but we will send you the wing nuts."

Order came damaged! Seat ripped at seam (see pic). Blade completely rusted (see pic). Missing mulch kit (see pic of order for mower says (comes w/ mulch kit) in video for unpacking mower. It shows mower coming in a metal crate with a flat floor. The corner posts were suppose to be ramps. My mower came in a broken pieced together pallet. The deck was stuck in between the slats of the pallet. I had to hack it up to be able to lift the deck. It might be damaged from being crammed into the pallet as well. Idk yet.

I have a Troy-Bilt walk behind mower Model 11A-bobl723 mower that I have had problems starting and running continuously. I can't get it to start now and went to the web site to get a manual. I input the model and serial number and got a message that they couldn't find a manual. I called and got no help from their so called qualified service personnel. I will certainly never purchase another Troy Bilt product again. Very poor products and company to deal with.

I purchased a Troybilt chainsaw from Tractor supply and the brake assembly is faulty. I ordered a new brake assembly in October 26, 2024 and have not received the part as of April 6, 2025. The chainsaw is virtually useless and customer is rude and unhelpful. If the person set is not availed, then Troybilt should replace the chainsaw. I will never make the mistake of buying Troybilt again. They do not stand behind their products.

Purchase Troy Built leaf vacuum head1.5 in chipping capacity self propelled gas powered chipper shredder vacuum from Home Depot. Went to pick up item. Box was beat up. Opening box all parts disheveled in box. Vac hose crush, damage on connector of hose, bar that holds hose paint scratched off from moving around in box. Customer Service at Troy-Bilt absolutely terrible. Told us our problem. They refuse to stand behind warranty of new item!

Worse company ever. 2 cent screw fell out on leaf blower after 2 uses. Required a $15 dollar full filter replacement to fix? Customer service terrible as is product. Was told, "Good luck finding screw." I did.

Dear Troy-Bilt, I have had one of your tillers for my backyard garden for a while. It requires pampering, top level fuel, and services. Then to start it you have to use a jump starter. Well this year, I pulled out my little pampered princess and gave her the normal high maintenance and she didn't start. Fresh fuel and a new spark plug. Nothing. So instead of trying to find a service center that could take care of the little spoiled butt in the next few weeks, I went to Home Depot and rented one. Your equipment SUCKS! The Honda tiller would idle ran wonderfully and started on the first pull every time.

We recently bought a new Troy-Bilt mower after our old one finally gave up after 10 years of hard use. Well after the first 10 minutes this new one fell apart. After inspecting the damage I found that the front and rear wheel assembly are held on by cheap plastic clips and after the first bump in the yard it came of and got damaged. I contacted Troy-bilt Customer Service and they refused to honor the warranty or even help out with parts to repair this cheaply made product. They claim that since we bought it from an online retailer that is not one of their Distributors they would not help us out, even though this is their product and is brand new. I myself work for a major equipment manufacture and we take care of our customers regardless of where they bought the equipment from, it is still our product. Shame on you Troy-bilt!!! Needless to say we will not be buying Troy-bilt ever again.

We initially checked online stores and reviews to purchase the ground cultivator. The online site states that you can purchase the machine and if desired epedited net day delivery (business day). I did purchase the equipment on a Saturday knowing it would not be processed until the following Monday and expected delivery on Tuesday. The confirmation email states that upon shipping I would get an email notification.

Do not order anything Troy-Bilt. Used a snowblower for the first time this morning and the wheel fell off. It was missing the spacer & push cap. I contacted Troy-Bilt and they refuse to send me the spacer or push cap. The machine was purchased Tuesday, received yesterday and used for the first time today. They are telling me Walmart is responsible for the machine, not them. Walmart wants me to just return it. That would involve me draining the gas, the oil, and transporting in my car. All I need is the push cap and spacer. This is absolutely ridiculous. DO NOT BUY.

Beware when buying parts!!! I bought a replacement control housing for my log splitter and the piston inside was broken. I found out when I tried to use it, then they told me they don't warrant parts that are used!!! Terrible customer service, nobody cares. Took 2 months to get the part, then told me to scratch when I told them it's broken! $350 wasted!!! Buy something else, save yourself the headache and loss.

I purchased the Troy-Bilt Storm 2410 snowblower in 2020, and unfortunately, it has been nothing but a source of frustration and recurring expenses ever since. Over the past five years, I have had to replace the carburetor every single year. Despite meticulous care and maintenance, this machine has consistently failed to meet expectations. Here’s a detailed account of my maintenance routine to highlight how well I’ve treated this equipment:

I bought a troy built snowblower 2 yrs ago. Worked once and never again. I changed the spark plug gassed it up, and nothing happens. Sputters for a few seconds then stops. Do not buy anything Troy-Bilt. Their products SUCKS!! I now have to save money to have it serviced and I'm on a limited budget. I did anything and everything to get it to start. A class action lawsuit should be filed against this company, they could care less about their products or customers. Customer Service is a joke. Get disconnected every time I call. Don't buy anything Troy Built. You'll regret it.

Storm 3090 30” 2 Stage Snow Blower. Bought 2 years ago, needs the worm gear replaced on the auger transmission! I’ve not hit any ice, all heavy wet snow but mostly light dry snow. Went to use it the other day and nothing! Checked and it took a couple tries to find out the augers weren’t spinning. After some research, I figured out the worm gear was stripped and apparently this is common. They are not built to last. Last MTD product to cross my property line!! Highly doubt there is warranty on it.

Terrible customer service, Broken snowblower in box from Home Depot, Troy Bilt won’t replace stated take back to store, Home Depot is like, "We can refund your money," Black Friday sale and of course sale is over. Kept broken one and kinda fixed it myself

The biggest pile of junk I’ve ever bought. Ran 3 times, and never started again! I took it to a repair shop and was told if he was to work on it, I could lose my warranty. I tried contacting customer service/warranty department, and they never would get back to me! Never buying a Troy-Bilt again!

Purchased new trimmer from CT. Opened the box and tried to attach trimmer unit to the power head. The trimmer was defective. Called the co. who sent me to a repair shop. They kept the unit for thirty days and did nothing! Called the company again and was told that this was a warranty issue and that they would not supply me with a new trimmer unit. Wonderful! Brand new unit, defective from the start and they basically ignore you. Garbage product. DO NOT BUY!

My review begins with the weed trimmer lasting less than a month before a large cloud of smoke is emitted and it completely stops working. I call Troy-Bilt warranty. They give me options on where to take it and issue a case number. 3 of the 5 places no longer conduct warranty work for Troy-bilt. The place I took it tells me that they get an average of 1 or 2 a week in for repair and that they are poorly made and do NOT sell them in their store but are obligated to take them because they are part of a company whose products they do sell Cub Cadet. They take a look, and call me back stating that there was a bearing failure and there is metal in the crankcase and cannot be cost effectively repaired, and issue a work order to process my warranty.

Stay away from this brand. They have no customer service. I called twice to track my delayed order and they made me stay on hold for over 50 minutes without picking up phone. They put you on hold with music and that's it. I ordered Chains for my chainsaw and I did regret that purchased this brand because I was forced to order parts online and they are expensive UNLIKE other brands where you can find in Home Depot and Menards. Stay away, to save money and time.

Let me just start with, I was so excited to acquire my brand new lawn mower tractor for my brand new home. Delivery was made on timely manner. Driver did mentioned that some parts were underneath the tractor. No help to unpack test or make sure everything was there. I had to find out after an hour of unpacking that the seat, keys wheel and I don't know if any other parts that should be included was missing.

DO NOT waste your money and time on this piece of junk..unreliable, aggravating to even try to repair... Just want to save you all from what happened to me when I bought this ** from another retailer..

I've owned 2 of the 4 stroke weed eaters. With electric start options. The engines do run good, to rewind the line is simple. Pull starter has failed multiple times, prongs break off. Good thing the back up electric starter that is handheld is only a few hundred feet away. Oil sight housing started leaking out the seal. Bought replacement and it leaks also. I'm just going to go buy a Stihl 91. With what I've spent on parts repairs for just the pull starter and oil sight I'll save money. Not worth the repairs. Parts don't last a week.

I bought a lemon! I should have bought a lawn mower from a box store. I bought it a month ago, and it has been in the shop twice. The first time we used it, it started up okay, started to smoke and then shut off. It took 6 pulls to start and then stalled again. So after being on hold for an hour, I was told I could not get a refund. They repair not refund. So I had to bring it an authorized dealer. The shop looked at it ran it for a while and said it was fine, we tried again to mow the lawn. This time it starting to spout out black smoke. I sent a video to the shop and they said bring it in. Well they said the gasket was blown.

If you ever want to talk to customer service about a problem you may have, be prepared to be on hold for at least an hour. If you order a part it's not too bad. But it takes between 1 hour to 1.5 hours on hold to talk with anybody. After all that hold time they sent me the wrong part and I again had over an hour wait to talk with someone then they charged me shipping again on a part they screwed up on. Will not buy Troy-Bilt ever again.

First time I've ever bought one, my dad had a Craftsman for about 10 years. All it ever needed was belts and blades....I've only had this one brand new for maybe 2 years and breaks down and falls apart 2 or 3 times within 1 yard mowing....I spend more time running and ordering parts and fixing it than I do mowing. Will never buy one again.

I had a Troy-Bilt weed eater for 7 months after the 7 months it wouldn't work no more. They gave me their name. I played games with them for a month and a half trying to find somebody to work on because they have no authorized dealers around here. They said they'll find me. It's out in 10 bucks too by their corporate office. They want me to drive out there. I just want to say I'd give him a negative five. They're supposed to call you back. They don't call you back is everything is under warranty and they will not cover it and this is my complaint and we'll try to find somewhere else put a complaint on these people. Very very negative people. All they do is lie.

I purchased this rider a year ago. I have only been able to mow 5 times in that year. It is back in the shop again for the same problem that was supposed to be fixed when picked up 1 week ago. What a waste of time and money. Oh yeah, repair time for warranty work is 4-6 weeks. Pass this brand up.

I've been cutting grass for over 60 years and NEVER in my life have I come across such a totally worthless piece of garbage. Look at the ratings!! 91% of owners rate it at or BELOW the lowest rating possible. Some smart lawyer needs to put together a class action suit and help us recover some of the money lost in making such a horrific purchase. If you are considering this crap company for your mower then you need your head examined.

Hands down the worst product support I have ever experienced. Waited on hold for about 1 hr 30 mins before giving up. I will NEVER purchase another Troy-Bilt product and I will be sure to share this experience with anyone I know. They have 0 customer support other than their chat bot and from what I can tell, a customer service number that you can't even get through to anyone. DO NOT BUY TROY BILT!!!

Will never order anything again. 3-5 business days took 14 business days. Horrible customer service. Was on hold for almost 45 minutes and finally hung up. Sent the package back via UPS. I have to pay to ship it back because I couldn't get in touch with anyone to issue an RMA.

10 days since I placed my order. After a lengthy time on hold. The customer service rep tells me my order is being processed. No answer to when it will be shipped. She tells me it takes 5-7 days to process the order. Another 5-7 days to ship. That I will receive an email when my order ships. I would say Troy Bilt has horrible customer service. Don’t expect anything faster than a slow boat to China on receiving anything you order.

Never in your life buy anything with Troy-Bilt on it. This company is sorry. I had my push mower less than 5 months and here it is messed up and I've called them to stand behind their warranty and they have not. They keep telling me to take it to a shop and the shop keeps telling me the same thing that it cannot be fixed and for me to contact troy bilt for a replacement so I did. They tell me to take it to a shop so do not waste your money on this company or mowers.

I purchased a new Troy-Bilt Mustang rear tiller in July 2023. The piece of garbage literally fell apart on the first use. The shifting worked very stiffly and took significant effort to get it to shift at all. The belt pulley assembly also fell apart. On the second use the whole shifting assembly completely fell apart. It had to be completely disassembled and reassembled with new parts. On pickup, still does not shift smoothly. DO NOT BUY ONE OF THESE!

You cannot call or chat with anyone on the site. So if you order a part or need to order a part, you can’t talk to someone if you need to. I’ve tried for 3 days both phone and chat so I can’t use my mower because I need a certain part and need to ask a question.

The worst customer service experience of my 57 years. There is no one answering the phones. The chatbot will not connect to an agent, and the "authorized" dealers have no clue how to advise. Please take the full amount of whatever you are considering purchasing, in cash, and light it on fire. It will be a one hundred percent more rewarding experience than dealing with this shady company, and their shoddy merchandise.

I would give this company zero stars if possible. Their customer service is the worst that I have ever experienced. They are virtually unreachable by phone every time I have tried to call. After giving up trying to call them, I waited 25 minutes for a live chat session. I wanted to cancel an order for a lawnmower part because I ordered it on Thursday and it still had not shipped out by Monday afternoon. The customer service person that I was chatting with told me the order could not be canceled because it was “already prepared for shipping “ and would ship out Monday evening.

The mower was delivered with a bent deck adjustment lever. After 50 minutes on hold they told me it probably happened during shipping. Based on the severity of the bend of hard steel and way it was packed, it had to have gone in the box that way. They transferred me to a 45-minute hold to get a claim number and a local dealer to get it fixed. The local dealer said he hates dealing with Troy Bilt because they are slow to pay, reimburse low and don't ever pick up the phone. They took it only because they knew me. I called yesterday after 2 weeks and they told me they got a message 2 weeks ago that the axel was on backorder and they would ship when it arrived. Meanwhile, I'm $100 into mower rentals and I actually own a mower.

I buy 946-04519B 59-inch Drive Engagement Cable - one week after I receive my item in Quebec... no shipping confirm or tracking... but I receive a good part, at a good price... perfect fit 1 hour change the wire.

If you order a part or accessory, it will show as "in stock" and the company will not deny it is in stock. But, they will take weeks to send it to you. Even though they took payment for the part and for the delivery service. They are the worst!

Ordered replacement parts a week ago. Spent 2 hours on the phone with customer service to cancel the order. They actually refused to cancel the order even though it had not even been processed. They charged my card for it though. Have to contact the credit card company to dispute it. Buying a John Deere now.