Briggs and Stratton Reviews

I ordered a part from Briggs & Stratton Online Store, which was listed as in stock during checkout. After placing the order, I was notified of a significant delay (until October) due to backordering. I immediately requested cancellation, citing the company’s policy that allows cancellations for backordered items. Despite providing proof, customer service repeatedly refused to cancel, falsely claiming the item was "already processed for shipment" and insisting I wait for delivery and then pay return shipping plus a 20% restocking fee.

Try and get replacement parts for older models of anything Briggs sells or sold. I am mostly talking about their mowers. They don't care about you. They are owned by a private Equity firm. Buy from a company that won't sell you down the river for a few dollars. They won't even let other companies provide the parts you need. It's go to the junkyard and get price gouged for used parts or buy a new mower.

I bought a DR trimmer with a Briggs and Stratton 875EXI engine. From day one this engine never worked right! It was hard to start even with the electric starter. The cam gear which engages the compression release was chewed up because it was made from cheap plastic! The only way briggs and stratton can make money is when they buy the competition! Briggs and stratton is in violation of the United States antitrust law yet the US has become a lawless country thanks to the democrats, liberals and woke radicals!

Do not purchase anything with a Briggs and Stratton motor. Compression release on cam shaft breaks off when valves aren't adjusted properly. Which they aren't when bought brand new. Counter weight hangers break and destroy everything inside of motor. Crankshaft, oil sump etc… less than 200 hours on motor and it destroyed. They want $700. For a new engine. Or over $300 for the parts to fix. Gimmie a break on the China crap Briggs and Stratton. Paid over $2000 for mower and was rebuilding the motor for the first time with less than 50 hours. This is the 5th time rebuilding it. Done with Briggs and Stratton. This is why they are out of business.

They build junk! You can't talk to anyone at Briggs and Stratton. I purchased over 200 of their products for jobs sites all over the country at Refineries. Had problems with all of them. Briggs and Stratton would do nothing to back up their plastic junk products. I returned everything and they will never get my business again. Nor will they get any business from multiple contractors and companies!

Briggs 675 series Ready Start 6.75 hp. On a Troy-Bilt pressure washer. Bought over 10 years ago, runs great. Does not have a manual choke. But I have spent more time starting this motor than using the pressure washer. I have started engines that were neglected for years easier than this engine starts. If you buy a 675 series make sure it has a manual choke. Ready Start is false advertising.

Service rep. spoke on the phone in a very demeaning and inappropriate manner. I'll let everyone know not to use this company. They are little help the their distributor. Seeing that the components sold to me were in error. The dealer feels the same after trying to get the correct parts.

I purchased a Briggs and Stratton generator from a Lowe's Store for $800. Right out of the box, the generator did not work! Lowe's would not take it back or provide an exchange. I took it into a Briggs-approved repair place and was charged for the repair. I was told it was not under warranty....just ridiculous! I spent so much time trying to get a hold of someone from this company to resolve this issue. After endless hours and days, I finally reached someone. After more calls and hassles, I finally was reimbursed for the repairs, hence the 2 stars and not one-star review. Unfortunately, due to the enormous hassles I endured, I will never purchase from this company again. They need to be more customer-friendly and stand behind their products. They need ways for people to reach out to them with problems. Sure hoping my generator works when I need it next time!

In the fall of 2020, I bought a new 2019 Simplicity Conquest 25-52. I opted for the 2019 model because they changed the suspension system to rear only in 2020 (probably a B&S cost cutting measure). The first time I used it, I saw big drag marks in the yard after my first trip around. I checked the rollers and the right side was locked up. I didn’t have time to call the dealer and wait so I pulled the end rollers off (literally pried them off with a crowbar) and lubed the shaft to get them turning. They continued to drag a little but I thought that would loosen up with wear. Things went along ok for a couple of years (except for the right-side drag marks, which didn’t seem worth borrowing a trailer and hauling it across town to the dealer). Then one day while mowing, there was a horrible sound of metal coming apart and the tractor sputtered and died.

Haven't even used this more. Maybe twenty times in the last two years, I was in a severe car accident So I pay someone to do my lawn. So I have started it and ran it a couple times Just to make sure everything ran through mower. So now I went to use it, and I got a little crank out of it, and it sounded like the battery was dead. I replace the battery. No, wasn't that. Sounded like it could be the starter. No, it wasn't that. So now I'm looking add all this info. Finding out these Briggs and Stratton motors are junk. So now I'm stuck here with practically a brand new mower that don't run.