Briggs and Stratton

Briggs and Stratton

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Overall Rating1.2 out of 5
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About Briggs and Stratton

Briggs and Stratton Reviews

ConsumerAffairs has collected 193 reviews and 269 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 12, 2023

Bought a John Deere mower in late 21 to mow our half acre. Fourty hours on the engine and it got hard to crank. I immediately knew it was a known issue with the Briggs engine and the compression release on the cam. Had to tear the engine apart myself and replace. Briggs used to be a good product. Now they are built cheap to fail. Cheapest design for a compression release. Why haven't they recalled these or at least changed the design. 40 hours to fail is a joke. I'm replacing the mower this week and the new engine will be a Kohler. No more briggs crap for me.

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Reviewed Aug. 4, 2023

This is by far the hardest company to talk to about a warranty. YOU CAN'T. 5 hrs on the engine and I had to help turn the engine by hand to get it to crank over. Valves were so far out of adjustment was the reason they silicone the valve covers on. WHAT? Why? They tell you to adjust yearly. I owed my last Simplicity lawn tractor for 17 years so I figured I would purchase another. BIGGEST mistake of my life. What a pile of crap. Burns the grass if you stop. Rattles like crazy. Leaves clumps of grass. Trying to sell and take a 1500 dollar loss but I don't care at this point. POOR CUSTOMER SERVICE. WOW!!

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    Reviewed Aug. 2, 2023

    Model 33R877 type 0008 Engine failed when the magnets fell off the flywheel. 3 seasons of residential homeowner mowing of small lawn. The loose magnets destroyed the stator. Just out of warranty. If they can't glue magnets properly, then they can't build an engine for anyone who expects an iota of reliability out of an American Company.

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    Reviewed June 29, 2023

    This has been without doubt the single most unreliable and ineffective push-behind mower I have ever owned. Every single time you use the product, a new part is broken, new maintenance needs to be done. The biggest joke is they have the audacity to put 'Guaranteed to Start' on the hood of the thing, and it has never once in its entire lifespan ever started on the first pull. Stay away. Stay very very far away. As it is I have a $600 CAD paperweight in my driveway. The mower has become an endless headache and money pit, having cost more than $120 is additional repairs since its purchase just 2 years ago. Never as long as you live ever buy any product from either Briggs & Stratton or the parent mower company Toro. Never..

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    Reviewed Dec. 7, 2022

    I purchased from Home Depot a Troy Built 42" riding lawn mower. The mower has a 19hp Briggs and Stratton engine. The engine went bad within the 2 year warranty period. I took the mower to an authorized Briggs and Stratton dealer. They took the engine apart and sent pictures to Briggs and Stratton. By looking at pictures Briggs and Stratton determined the engine had been ran at some point in its life without lubrication. I assured the dealer the oil had never gotten low, there was never any reason to add oil cause it was never low. The machine had approximately 30 hours on it. The oil was at operating level and not even dirty black yet when I took it in for inspection.

    The dealer sided with me and said Briggs and Stratton have been dishonoring more and more in the past couple years. They also told me the engine was NLA and the entire machine was discontinued. I expect cause it was found to be problematic? I had to pay $75 to pick up a dismantled pile of parts. Not to mention with double bagger kit I paid $1,700 to mow my lawn only two seasons. I will never buy a Briggs and Stratton product ever again. I only wish I had paid a couple hundred more and bought a John Deere!!!

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    Reviewed Nov. 30, 2022

    After 3 1/2 months the mower quit working. Took it to the authorized dealer Which charged me $75 to tell me that Briggs and Stratton would not honor the 2 year warranty Because they claimed that the air filter was dirty and there was lack of lubricant even though the oil was full and clean. Briggs and stratton will not contact me back I have sent numerous emails.

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    Customer Service

    Reviewed Aug. 13, 2021

    This lawn mower is simple and if you have to replace parts they are easy to get at Walmart. I have had this lawn mower for 15 years. It is easy to clean and starts up every time with a spark plug once in a while.

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    Customer Service

    Reviewed July 31, 2021

    At first I was leery about this mower but after using in love cutting the grass. Gives grass a smooth professional cut. I do not use my weed wacker. If you looking for a precise cutting mower with just the right amount of power then invest in a Briggs and Stratton mower.

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    Customer Service

    Reviewed July 30, 2021

    Briggs and Stratton has been a staple in the small engines for our riding mowers for years. The dependability and affordability can’t be match by other manufacturers. With proper care these engines will last a lifetime of mowing. You can always know that you’ll get reliable customer service and be able to get all the parts you need, no matter how old. I’ve always trusted this brand with my mowing needs and so should everyone else.

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    Customer Service

    Reviewed July 29, 2021

    B&S always been a great product. I've owned several products with B&S in them and never have let me down. I recommend B&S products to my family and friends. Other products are good but can't compare to B&S.

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    Briggs and Stratton author review by ConsumerAffairs Research Team

    Briggs and Stratton Corporation creates the engines used in many riding lawn mowers.

    • Industry leading engine: More than a dozen riding lawn mower companies put this engine in their equipment.

    • Replacement parts: Briggs and Stratton engine parts are available directly from the company.

    • Durability: The engine's design focuses on high durability.

    • Consistent starts: Briggs and Stratton engines have reliable and consistent starts.

    • Wide power range: The company creates small engines for basic riding mowers up to commercial grade equipment.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Briggs and Stratton Company Information

    Company Name:
    Briggs and Stratton
    Year Founded:
    12301 W. Wirth St.
    Postal Code:
    United States