Briggs and StrattonConsumerAffairs Unaccredited Brand
Keep an eye on your inbox, the lastest consumer news is on it's way!
We had a previous Briggs and Stratton power washer for approx. 8 years. Used it only about 2 times per year. Wouldn’t start this year so found out pump needed replaced. Instead of replacing the pump we went to Lowe's and purchased a Troy-Bilt. After bringing it home and it not staying running we returned it to find out that the gas line was leaking. We leave approx 30 miles from the nearest Lowe's. I also wasted two weekends trying to power wash our house. I have gas and oil all over my deck. After contacting Troy Bilt, was told Briggs and Stratton makes the power washer and called them for some kind of apology or compensation. Was told they couldn’t do anything about it. We spent over $500 and hours of aggravation on this piece of equipment for nothing. Hopefully when we put the new one together it will run. The customer service at Briggs and Stratton is horrible.
540CC Platinum Series Head Gasket Problem - I purchased a Craftsman 42" Zero Turn lawn mower in 2012. Figured given Sears had been in the business forever that they knew who to source quality mowers from, guess not. I just finished getting back my mower after its second blown head gasket. I live in Canada, how many times do you think I cut my grass but after 3 years the first one went - $550 plus tax. Now last week it went again, another $550 plus tax. This is totally on the back of Briggs and Stratton. The tech repairing the gasket said the probable cause is the distance between bolts holding down the head - poor design. Can't sell it, Sears is out of business, who's going to buy it. Guess I need to start saving for the next one, gasket that is.
I was a firm believer in B&S 500e engines. Never had a problem for the last 30 years until I bought a new B&S equipped lawn mower and a B&S equipped edger last year. The lawnmower will start but fails to restart if the engine is warm. I have to let it set for several hours. The edger stopped starting after 2 times, with new fuel in it. I tried to winterize it but it wouldn't start so I emptied the gas and put it away for the winter. This spring I spent time on it trying every trick I knew. It would only start after I put a teaspoon of gas directly into the cylinder then stopped after the gas ran out. I took it to a 'certified' B&S dealer who told me that it's not under warranty because the gasket dissolved and that was my fault. Bad gas, etc. BS is right. Never again. This series of engines should be recalled. There are obvious issues with it.
I purchased the first rider lawn mower from Sears, had a Briggs 19HP, it did not even make it to the garage before backfiring bucking and dying. Every time I started it, it would idle, but no driving. Took it back to Sears, the guy there says, "Oh it may have old gas from the factory, and the carb needs repair"... NOT me so I left it there, went to Home Depot, picked up another tractor, again with the 19HP... Took it out for a drive for a teaching run on pavement. Then to my 2 ac. lot. About 45 minutes later. It goes into a frenzy, no idle at all just full speed ahead. Last Briggs here.
Had trouble with mower from the day I bought it. Won't start most of the time and when it does start and I stop to empty bag won't start again maybe the next day. Bag doesn't fit properly. Drain plug broke the first time I used it. The wheel adjusters broke. Grass gathers under mower. Should be a recall or maybe I got a lemon. Had mower about 4 years but I had a lawn man so I didn't use it often.
- 1,164,481 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I've got two separate issues with two separate pieces of equipment. I bought a Yard Machines push mower three years ago after building my house. It worked perfectly the first summer/fall but I could not get the thing started at all the next two years. Last year as a last resort before throwing it away, I sprayed starter fluid into the filter intake. Surprisingly I finally got the thing started. I had to do this every time I wanted to use it. This Spring I tried to do the same thing and that won't even help.
Two years ago I bought a Troy Bilt pressure washer with the B&S engine. It worked fine the first year, but after bringing it out this past week to use it, I couldn't get it started. Even spraying starter fluid into the air intake wouldn't help. I firmly believe Briggs and Stratton engines are complete garbage. It took me a $700 lesson to learn this. I would highly recommend staying away from anything made by this company. A once great company has now been reduced to cheaply built crap with terrible customer service. Avoid at all costs!
Growing up I used to mow the yard with a B&S lawn mower. That thing was a tank and I abused it. It lasted almost 25 years without too much trouble. Bought a mower from Lowe's and it ran fine for a couple months. Prepped it for winter and wouldn't start next summer. Water in the gas was to blame according to the repair guy (used same gas after waiting three weeks and it ran fine.) Third summer now here and will not start again. Can put a little gas in the fuel/air filter and it will run till the filter dries out. Won't start without doing so and once the filter is dry stops running. What the ** happened to good quality small engines?
I bought this Murray lawnmower with Briggs & Stratton engine June 27th of last year. It was a big purchase for me, I wanted a self propelled this time so spent a lot more than I did ten years ago for $89. Because of this I empty out the gas and oil which I have NEVER done in the past. I put in fresh gas oil and new spark plug and it refuses to start. I called 2 dealers stating bad compression (since I could not call Briggs & Stratton from my cell phone the phone tree would not go thru no matter what I pushed) as my mechanic told me. They basically told me $35 to even look at it and pretty much I would be blamed and have to pay over a hundred dollars to fix it.
Being a single parent I thought no way this is crazy less than a year old. So I emailed the company and got a very quick response again blaming me. So now I am stuck with a piece of crap mower that does not work after less than a year. DO NOT BUY. They will not fix under warranty because it is always your fault no matter what you do.
I bought a Snapper self propelled, three hundred dollar mower with a B&S fresh start engine from Walmart last summer. I used it maybe six times and properly winterized it. I ran it with non-ethanol gas and drained the oil. I tried, tried and tried to start it with new oil, fresh ethanol free gas this morning. It had a catastrophic encounter with my splitting maul and has been delivered to AIM metal recycling in Bangor, ME. I will never own a BS powered anything ever again. Absolute garbage!!!
I too am one of the suckers that purchased a mower at the end of the season last year. Used it 3 times and put it away for winter. I have had many mowers over the years and they ran well, like Craftsman and Huskee mowers. This Briggs and Stratton Brute mower is nothing but garbage. They cut corners on the parts and almost everything on it is plastic. The cost was $279. I bought it at the a local Menards, who refused to let me bring it back. Obviously they know it's trash too.
I had always trusted B&S small mower engines to be reliable. In fact, I had a Quantum engine work well for about 17 years with NO major problems. Then, I had to replace that mower & bought a Murray mower with a B&S 125cc engine from the Walmart website, fully expecting similar quality & not bothering to check CURRENT reviews of B&S engines. BAD MISTAKE on my part. First off, the new B&S engine's oil port is inaccessible to pour the oil in without a funnel with a long extension hose because the oil port is squarely under & blocked by the engine housing. Next, since there is no drain plug underneath, the instructions say that you have to turn the mower upside down to drain the oil out the same oil port that you used to put it in, being careful not to flood the engine with gas while doing that.
WORST OF ALL, AFTER LESS THAN 9 HOURS OF USE AND PROPER STORAGE, THE THING WILL NOT START. This is the same complaint throughout the complaint websites that MANY users describe. B&S currently makes a shoddy, poor quality engine. I hope future potential customers are smarter than me and read these reviews BEFORE they spend good money on this PIECE OF JUNK.
Had a new Vanguard engine install in spring of 2015 by Mayo Garden Center. They are scag dealer. In Dec of 2018 engine started to blow smoke and leak oil from rear of engine. Mayo told me engine was shot. After sending engine and pics to Briggs they told me engine would not be covered under warranty even though Mayo Garden Center believed it was workmanship problem. Don't understand why Briggs puts a 3 year warranty on a commercial product but won't stand behind it. Beware if you are going to purchase a commercial mower. See what engines are available.
Briggs & Stratton or just pain BS makes a cheap poorly manufactured gasoline engine for a number of vendors that are looking for a quick profit by using cheap second rate parts. A perfect example is a Troy-Bilt branded pressure washer I purchased from Lowe's. Despite all proper maintenance, the engine will not start. Sure B&S will pay to have it repaired as long as I go out of my way to take it some obscure repair shop. Insulting as that is, there is no excuse for a B&S engine with maybe ten minutes of run time to fail to start, other than the engine was built from inferior parts likely imported from some sweatshop in China. I know I will not purchase any product with a B&S engine in the future.
Nothing but trouble, Sears absolutely no help! Broke first year, will never shop at Sears again! Can't even talk to service tech 'cause they ship it out! I was a longtime customer!
I'm a landscaper. We have all Briggs equipment. Some of the engine are well over 20 years old. We never had any issues with them and they get worked hard in the mowers to the sod cutters leaf sucker. My boss tried a Honda for the hell of it. Lasted 2 years. Nothing beats a Briggs!!!
July 2, 2015 I bought a Ferris IS 2100 Zero Turn Mower from Midstate Turf and Tractor in Springfield, TN. 28 HP EFI engine. 284 hrs. engine developed a loud ticking in engine. Took it to Midstate. It was supposed to be under warranty. Tech checked oil and asked what kind of oil I used. I said full synthetic 10w20 Pennzoil. He said they recommend Briggs' oil. I said my manual said they do or any premium oil that meets the required specs. I said Pennzoil does. He told me he had a degree. I told him I had been a mechanic for 50 years. He called the next morning told me it was a quart overfull of oil and broke a rod. He would not tell me the rep's name he spoke to. If it was overfull of oil why was I not told when he checked the oil. I went and got my mower. Found the problem. Broke intake valve spring piston was hitting the valve. Fixed it myself. I will not do business with them again!
5 year old Briggs and Stratton 21 HP Platinum Series engine on riding mower carefully used and maintained spontaneously started blowing blue and white smoke. Spoke with B&S Techs and used manual to troubleshoot. Removed intake and valve cover to examine. Without expense and time of bringing it to a shop for and R&R tear down, the likely problem is head gasket or piston ring. Parts and labor to R&R engine is greater than several hundred dollars. Many other owners have reported similar problems and complained about this model (search the model number and check FAQs). B&S has discontinued the model. Contacted B&S for "out of warranty" (two years is their written warranty) and got run around. I have another B&S motor on a push mower that is knocking. I can't afford to be a B&S customer when engines fail 5 years into useful life. B&S: Count me out. I'm not playing your game anymore.
The mower is Briggs and Stratton motor. They used to be a good company but now they are not. I got a new push mower 1 year and 2 months ago and now it can't run anymore. I called the company and they told me that, "The mower needs a new carb, we can send you a new one for $50 bucks". Seems like they are putting a carb that fails after 1 year and they want me to put on a new one. I don't know how so now I have a mower that I paid $179 bucks for that will go out with the trash. This is the second mower with the same problem. Shame on you. Now I got a Sears mower. I will buy anything but a Briggs and Stratton.
MTD mower w/ Briggs & Stratton 125cc OHV engine from Home Depot - Recently bought a new house with a small front and backyard (front is 50ft x 50 ft; back is 50ft x 100ft with another 25ft x 100ft dog run). Saw a special from Home Depot around Father's Day for MTD 20" push mower with B&S engine for $149. I had a similar mower years ago that I used for about 15 years that I bought from ACE hardware (it had the B&S 140cc engine) - it was a beast. I was trying to save a buck and again my yard is small and I didn't want to spend $300 on a mower – it literally takes 30 minutes to mow the whole thing and that's taking my time. Pulled the mower out of the box and assembled it and used the supplied oil. I saw in the booklet that gas with more than 10 percent ethanol should not be used.
I went and bought Shell premium gas which had less than 7 percent ethanol. Mower started on the first pull and mowed my yard. I bought my mower on May 19, 2017 and used it then, I then mowed the next 7-8 consecutive weeks, either on a Friday afternoon or Saturday morning with no problems. The booklet said I should change out the oil after the first 10 hours of usage. Approximately the 8-9 time I go use the mower, it would not start. I hit up the B&S website for troubleshooting and YouTube, I follow the B&S instructions – clean the air filter (not particularly dirty), disassemble the carburetor, clear the fuel line, flush the gas tank, the whole works. Mower starts with starting fluid, but will not run.
I do the whole troubleshooting routine again, including replacing the spark plug and changing oil. Nothing nada, will attempt to start with carb cleaner. Carburetor and fuel lines are clean enough to use for mother's milk – nothing. Of course, I bought Home Depot's 2 year warranty, so when I bring this thing back to Home Depot, they tell me I must contact MTD to go through their warranty first since 30 days had lapsed since I purchased the mower.
MTD refers me there local servicer, which is literally the only one within 100 mile radius of where I live. It is now October 15 and the Servicer (Maurer's Repair) has had this thing for almost 8 weeks, with the mantra "it'll be ready next Thursday for the last 3 Thursday's in a row." My mistake was not checking the reviews on Home Depot and sites like this.
Obviously, B&S has a faulty product with their current and plastic OHV small engines. Also disappointed in Home Depot, they obviously know this is a crap product, but he continue to sell it and give customers the runaround about it. Really sad to try and buy an American product and it ends up being something like this. It's embarrassing, not to me, but to B&S and Home Depot. You both lost my confidence.
24 HP Briggs Professional Series - Bought a new Husqvarna lawn tractor in late 2016 with this engine it used oil from day one. I did not buy this from a box store. It was from a authorized husqvarna dealer. Was told they all do that. Uses 8oz.s of oil every 2 hr. of run time only has 75hrs on it. It runs good but fouls plugs and of course the oil adage problem. I highly plead with anyone thinking of purchasing this tractor or other brand with this engine to walk away from it. Total piece of junk. Briggs totally disgraced itself with these P.O.S. engines. I would never buy anything powered by their name.
I purchased 2 small engine parts from Briggs and Stratton from an online review then called in the order. Parts were delivered promptly by UPS. No packing slip, no receipt, not proof of order or purchase. I called Briggs and Stratton, customer service. I explained that I purchased the parts on my credit card and needed validation with a receipt or packing slip to validate to a customer for my payment. They said they could not help and would pass it along to a different department who "might" be able to help me. This is a multimillion dollar company and that was their response??? Guess we better try other company that manufactures engines.
Briggs and Stratton took my money and blew me off. I will continue to share my story. OH, they say if you have a complaint, provide your order number. You mean the number that you never sent, just a box with parts. In fact one order, two small parts, two separate boxes, a starter cord in one, a primer bulb in another, ordered together, same order, same day, very efficient.
Purchased a DR Power 9.5 Chipper Shredder with a B&S OHV Manual Start engine. Engine blew after two hours of use and B&S will not cover warranty. The company claimed user error due to improper oil added. This was not the case, but when it comes down to your word versus theirs the consumer has little to no leverage. I talked with tech support twice but to no avail. Definitely feeling 'ripped off'; I will never purchase another product with a B&S engine again. Never.
I place an order for a generator new. After I used it for few weeks, went bad. I place an order for the part I need, and they never send part. 4 days later I ask for the part they never send it. All customer service it's the worst and all lie to you. They say it was ship, some of them that was not on stock and a manager start blaspheming God's name. I will sell my generator or put it on trash and go with other company, never again will shop from Briggs and Stratton. To all my fellows soldiers and brothers in arms don't shop this name brand.
"New"(?) Husqvarna mower from local family owned/operated store "Swap And Shop". First deposit ($200) April 2015, second/final deposit ($300) May 2015. Mower delivered (possession) late May 2015. While I appreciate SAS providing financing, the rest of this experience has been less than professional. When the mower arrived the only paper work I received was an extra key on a placard and instruction book. There were no receipts for purchase or warranties. One delivery man showed me how to turn it on, then start mower blades, and reverse. Then they left.
In August it stopped working after just THREE MONTHS! A dead battery $62 plus pick up and delivery Again (after just servicing it). It is not even 6 months used! I expressed my frustration and their rep said, "Oh they sit around and get stale/die all the time." However, again in October (2 months) it stops working this time the price is $191.15! Oh it is the little PLASTIC PLUG for the oil. Apparently this also "breaks all the time" and causes oil to spray everywhere and deplete the engine!!! Thank God it is now winter. I can stop thinking about mower!
Now Feb 2016 arrives. My mower is kept covered/protected at all times, when not in use. But it would not start when I began my spring in March. Instead of SAS I had a local Briggs and Stratton (Cub Cadet dealer) pick up thinking the SAS may not be qualified/professional. I am NOT "MS Mechanic" and have no desire to be but I expect to get what I pay for. I AM still making regular timely payments ($118.63) on mower. Mower comes back and works The price $177.86!! In September I have to file a Chapter 13, due in part to having to PAY TWICE A MONTH for a crap mower.
Now in 2017, JANUARY it will not start and I call Cadet. It is another $70, then again on April 27, 2017 repairs for $149.05. On MAY $149.23, on June 1, $62.00 on The front wheel fell off WHILE I WAS RIDING IT!! On July 21 THE WHEEL FALLS OFF AGAIN SAME ONE!!! I have it serviced again because I want to get rid of it, Comes back with new blades and belt and wheel on (for how long, who knows) COST is now $225.75!! It is returned on July 29 On August 4 I am trying catch up on all the delayed mowing when it starts shuddering, then a thumping noise, then a spark out from under hood and I go to turn off but it stops while I am jumping off!!!Today it is still sitting in that very spot, with a tarp on it, like a death shroud... I have talked to escalation with Husqvarna, talked to Briggs and Stratton and now I read all the horror stories! Yes A CLASS ACTION SUIT IS DEFINITELY IN ORDER HERE! Grand Total of payments(not counting court payments) is $1923.56
Grand Total of REPAIRS is $1211.71. Wow I could have been sipping pina coladas on my porch and WATCHED some else cut my lawn for that kind of moola!
I currently have 2 lawn mowers with Briggs and Stratton engines sitting on my back porch that are very difficult to start. It seems like every time I go to use them, I have to mess around with them to get them started. The first one I had ran for a couple of years, then I started having issues with it. Replaced 2 or three carbs on it. My parents gave me another one, and it started right up, twice. Now it’s back to having to mess with it, again. Come on guys, you can do better than that. Up your game, and build a mower that starts every single time, with ease. I will never, ever buy another one of these mowers, and I will tell everybody I know to stay away from them.
Have a craftsman 42" 540cc 21 hp rider, last 3 years two head gaskets then pin busted in side had to be rip apart cost $800.00. This year rings on piston is bad, smokes real bad. Mod 331877 type 237g5. This engine is junk, is there any class action law suit on Briggs & Stratton?
Purchase this Briggs and Stratton lawn mower for $149.00+tax. Worked really well for 2 years. 3rd year this thing will not start, keeps shutting off. I changed oil, changed filter, new spark plug, new gas and used carburetor cleaner and it's still doing the same thing. I called B&G 1800#. The girl told me to take it to a hardware store because she can't tell me anything. I asked if it's life expectancy was only 3 years. She didn't know. I emailed Briggs and Stratton. Going on 3 weeks now and still haven't heard from them.
PLEASE DO NOT BUY THIS MOWER. My daughter had the same problem with her Briggs and Stratton mower and my 2nd daughter has her Briggs and Stratton still sitting in garage... not working, having the same problem. These mowers suck. And nobody wants to own up to a piece of junk they're just throwing together. I had a Craftsman mower. That thing lasted for 13 years and had latch to adjust height, unlike this crap.
In 2015 I bought a 7.25hp B&S snapper mower. Had a brother that thinks the world of his and has had it for 20 yrs. This new mower has been used approximately 6 times and will not start now. I also discovered the carburetor on it is plastic. A 7.25hp engine is worthless if it doesn't start, or when it did start it was governed down to a low idle making it ineffective as a mower. My recommendation to all future buyers of a lawn mower is to buy a Honda. I am using a Honda that was purchased in 1995, B&S are producing a product of low quality and the prudent thing is to steer clear of junk that is in the road.
I recently bought a lawn mower with a Briggs & Stratton engine, which blew a head gasket. I brought the mower to a service center authorized by Briggs & Stratton, which called Briggs & Stratton about the mower. Briggs & Stratton said the service center needs to take the engine apart and send pictures for them to determine whether or not they will pay for repairs under the warranty. It wound me up to $150 just to see if the engine is covered under warranty. I called Briggs & Stratton myself and they said in cases like this they usually don't pay for repairs, because they find that the owner did not keep enough oil in the engine.
I told the Briggs & Stratton rep that I followed the instructions in the owner's manual and kept the oil full, and I asked him how they can know by looking at pictures that the owner did not keep enough oil in the engine, but he was not able to answer this question. The rep at the service center told me that in his experience, Briggs & Stratton resists paying warranty claims. That is my experience too. I would definitely recommend not buying anything with a Briggs & Stratton engine.
Bought a Briggs Vanguard 23HP Engine kit to Repower a 530 Bobcat, after a month and MAYBE 30 Minutes of run time it wouldn't start, took it to the dealership for warranty work which Briggs refused to honor. Claiming Bad Gas Bent the Pushrods and Valves. Entire Fuel System was replaced a month ago and fuel was fresh with less than 10% Ethanol, Sounds more like a bad design to me. So it's off to Court to File a Claim Against Them and then I think I will go buy a Honda Engine. Be Wary of them you will likely get screwed.
Briggs and Stratton expert review by ConsumerAffairs
Briggs and Stratton Corporation creates the engines used in many riding lawn mowers.
Industry leading engine: More than a dozen riding lawn mower companies put this engine in their equipment.
Replacement parts: Briggs and Stratton engine parts are available directly from the company.
Durability: The engine's design focuses on high durability.
Consistent starts: Briggs and Stratton engines have reliable and consistent starts.
Wide power range: The company creates small engines for basic riding mowers up to commercial grade equipment.
Best for: Riding mower owners replacing or upgrading their current engine.
Briggs and Stratton Company Information
- Company Name:
- Briggs and Stratton
- Year Founded:
- 12301 W. Wirth St.
- Postal Code:
- United States
- (414) 259-5333