Briggs and Stratton Reviews

These lawnmower engines are trash. Ever since I bought a Briggs & Stratton mower, it will not restart when warm. B & S are the right initials for this brand.

No customer service whatsoever. My order has shown ready to ship for a week now, and STILL has not shipped. They are quick to take your money and when you call about getting a refund you are told that you cannot because your order is being shipped. I called 5 days in a row and was told to wait 24 hours with the same bullcrap. The ONLY person that you can speak to is some foreigner who can BARELY speak English. VERY BAD place to do ANY business with. I feel like I have been scammed and taken to the cleaners. Highly DISAPPOINTING to do ANY business with. My advice would be to AVOID them at ALL costs. They will take your money, and not refund or ship your product. A lesson learned the hard way.

I ordered 2 OEM tire replacement wheels online for a z-turn and was given a shipment date that was almost a month out. I reached out to customer service and was told they were shipping the next week. I followed up today and was told that it was in transit. The issue I have is that they could not cancel the order and offer refund and the time to wait is unacceptable. Buyer beware; if you need something urgent… Best option is to go to a local supplier.

I installed a Vanguard 12kw Briggs Stratton generator 10 years ago. I'm a retired inside wireman (commercial electrician) and installed it myself given the go ahead by the regional service manager of Briggs. They agreed to honor the warranty and provide support unlike any other generator manufacturer I called. So I went with them.

All these companies going AI or automated have limited how I see them. You call the line and cannot get a person to talk to. I had a bad experience with this company, but they probably don't care, like many of the companies any more.

I've become a Briggs and Stratton man. Foreign-made engines, I don't trust. I went through 3 lawn mowers last year, and I've had enough. From now on, I choose to be Briggs and Stratton.

Purchased a new snowblower impeller for Simplicity machine. I picked up some trap rack that bent the impeller. Watching YouTube videos decided to take it on and replace with one from B&S which has been superceded with new part number which is: Briggs & Stratton Briggs and Stratton 772306 Impeller. Item: SPM11054431720. Model: 772306

Lawn mower recoil starter assembly went bad after 7 years. Briggs & Stratton was able to find the part I needed, with upgraded hardware. It was delivered fast, the price was very reasonable, and when I had a question it was answered quickly. I am very pleased with the motor, parts availability, and excellent customer service. Not my first Briggs & Stratton motor - these things are tough and last forever with proper maintenance.

Bought a B&S snow blower for $2000. After 2 uses transmission will not engage wheels. Tried to contact B&S but no email/phone/contact on web site. Retailer (Rona) says must take it to authorized repair depot. Depot wants diagnostic & transportation fees not covered by B&S. So I now own a 3 week old $2000 snow blower with no support, I have to pay to repair. Wow. Will not buy another B&S product.

I ordered a part from Briggs & Stratton Online Store, which was listed as in stock during checkout. After placing the order, I was notified of a significant delay (until October) due to backordering. I immediately requested cancellation, citing the company’s policy that allows cancellations for backordered items. Despite providing proof, customer service repeatedly refused to cancel, falsely claiming the item was "already processed for shipment" and insisting I wait for delivery and then pay return shipping plus a 20% restocking fee.