Briggs and Stratton Reviews

I purchased a rotating surface cleaner with integrated detergent tank attachment for our pressure washer for my husband for Christmas. Because we live in PA, we were unable to use our attachment until June. When we went to use it the water leaked all over. The product is defective. I was on the phone for nearly 3 hours trying to contact, Briggs & Stratton, Amazon, and Brand New Engines, Inc. for support. No one was able to help me. I was told our 30 day warranty expired. I spent $59 on this product and it doesn't work. I will never buy a Briggs and Stratton product in the future.

Quality TRASH! Instructions to assemble EXTRA TRASH! Don’t even have a video on YouTube to show you how to assemble. Just basic vague instructions. TRASH!!!

Denied replacement on a mower that ran three months after they forced me to take it to their “authorized dealer” and that dealer bent the drive shaft more then said we did something to it. $600 down the drain and no help from anyone.

These lawnmower engines are trash. Ever since I bought a Briggs & Stratton mower, it will not restart when warm. B & S are the right initials for this brand.

No customer service whatsoever. My order has shown ready to ship for a week now, and STILL has not shipped. They are quick to take your money and when you call about getting a refund you are told that you cannot because your order is being shipped. I called 5 days in a row and was told to wait 24 hours with the same bullcrap. The ONLY person that you can speak to is some foreigner who can BARELY speak English. VERY BAD place to do ANY business with. I feel like I have been scammed and taken to the cleaners. Highly DISAPPOINTING to do ANY business with. My advice would be to AVOID them at ALL costs. They will take your money, and not refund or ship your product. A lesson learned the hard way.

I ordered 2 OEM tire replacement wheels online for a z-turn and was given a shipment date that was almost a month out. I reached out to customer service and was told they were shipping the next week. I followed up today and was told that it was in transit. The issue I have is that they could not cancel the order and offer refund and the time to wait is unacceptable. Buyer beware; if you need something urgent… Best option is to go to a local supplier.

I installed a Vanguard 12kw Briggs Stratton generator 10 years ago. I'm a retired inside wireman (commercial electrician) and installed it myself given the go ahead by the regional service manager of Briggs. They agreed to honor the warranty and provide support unlike any other generator manufacturer I called. So I went with them.

All these companies going AI or automated have limited how I see them. You call the line and cannot get a person to talk to. I had a bad experience with this company, but they probably don't care, like many of the companies any more.

I've become a Briggs and Stratton man. Foreign-made engines, I don't trust. I went through 3 lawn mowers last year, and I've had enough. From now on, I choose to be Briggs and Stratton.

Purchased a new snowblower impeller for Simplicity machine. I picked up some trap rack that bent the impeller. Watching YouTube videos decided to take it on and replace with one from B&S which has been superceded with new part number which is: Briggs & Stratton Briggs and Stratton 772306 Impeller. Item: SPM11054431720. Model: 772306

Lawn mower recoil starter assembly went bad after 7 years. Briggs & Stratton was able to find the part I needed, with upgraded hardware. It was delivered fast, the price was very reasonable, and when I had a question it was answered quickly. I am very pleased with the motor, parts availability, and excellent customer service. Not my first Briggs & Stratton motor - these things are tough and last forever with proper maintenance.

Bought a B&S snow blower for $2000. After 2 uses transmission will not engage wheels. Tried to contact B&S but no email/phone/contact on web site. Retailer (Rona) says must take it to authorized repair depot. Depot wants diagnostic & transportation fees not covered by B&S. So I now own a 3 week old $2000 snow blower with no support, I have to pay to repair. Wow. Will not buy another B&S product.

I ordered a part from Briggs & Stratton Online Store, which was listed as in stock during checkout. After placing the order, I was notified of a significant delay (until October) due to backordering. I immediately requested cancellation, citing the company’s policy that allows cancellations for backordered items. Despite providing proof, customer service repeatedly refused to cancel, falsely claiming the item was "already processed for shipment" and insisting I wait for delivery and then pay return shipping plus a 20% restocking fee.

Try and get replacement parts for older models of anything Briggs sells or sold. I am mostly talking about their mowers. They don't care about you. They are owned by a private Equity firm. Buy from a company that won't sell you down the river for a few dollars. They won't even let other companies provide the parts you need. It's go to the junkyard and get price gouged for used parts or buy a new mower.

I bought a DR trimmer with a Briggs and Stratton 875EXI engine. From day one this engine never worked right! It was hard to start even with the electric starter. The cam gear which engages the compression release was chewed up because it was made from cheap plastic! The only way briggs and stratton can make money is when they buy the competition! Briggs and stratton is in violation of the United States antitrust law yet the US has become a lawless country thanks to the democrats, liberals and woke radicals!

Do not purchase anything with a Briggs and Stratton motor. Compression release on cam shaft breaks off when valves aren't adjusted properly. Which they aren't when bought brand new. Counter weight hangers break and destroy everything inside of motor. Crankshaft, oil sump etc… less than 200 hours on motor and it destroyed. They want $700. For a new engine. Or over $300 for the parts to fix. Gimmie a break on the China crap Briggs and Stratton. Paid over $2000 for mower and was rebuilding the motor for the first time with less than 50 hours. This is the 5th time rebuilding it. Done with Briggs and Stratton. This is why they are out of business.

They build junk! You can't talk to anyone at Briggs and Stratton. I purchased over 200 of their products for jobs sites all over the country at Refineries. Had problems with all of them. Briggs and Stratton would do nothing to back up their plastic junk products. I returned everything and they will never get my business again. Nor will they get any business from multiple contractors and companies!

Briggs 675 series Ready Start 6.75 hp. On a Troy-Bilt pressure washer. Bought over 10 years ago, runs great. Does not have a manual choke. But I have spent more time starting this motor than using the pressure washer. I have started engines that were neglected for years easier than this engine starts. If you buy a 675 series make sure it has a manual choke. Ready Start is false advertising.

Service rep. spoke on the phone in a very demeaning and inappropriate manner. I'll let everyone know not to use this company. They are little help the their distributor. Seeing that the components sold to me were in error. The dealer feels the same after trying to get the correct parts.

I purchased a Briggs and Stratton generator from a Lowe's Store for $800. Right out of the box, the generator did not work! Lowe's would not take it back or provide an exchange. I took it into a Briggs-approved repair place and was charged for the repair. I was told it was not under warranty....just ridiculous! I spent so much time trying to get a hold of someone from this company to resolve this issue. After endless hours and days, I finally reached someone. After more calls and hassles, I finally was reimbursed for the repairs, hence the 2 stars and not one-star review. Unfortunately, due to the enormous hassles I endured, I will never purchase from this company again. They need to be more customer-friendly and stand behind their products. They need ways for people to reach out to them with problems. Sure hoping my generator works when I need it next time!

In the fall of 2020, I bought a new 2019 Simplicity Conquest 25-52. I opted for the 2019 model because they changed the suspension system to rear only in 2020 (probably a B&S cost cutting measure). The first time I used it, I saw big drag marks in the yard after my first trip around. I checked the rollers and the right side was locked up. I didn’t have time to call the dealer and wait so I pulled the end rollers off (literally pried them off with a crowbar) and lubed the shaft to get them turning. They continued to drag a little but I thought that would loosen up with wear. Things went along ok for a couple of years (except for the right-side drag marks, which didn’t seem worth borrowing a trailer and hauling it across town to the dealer). Then one day while mowing, there was a horrible sound of metal coming apart and the tractor sputtered and died.

Haven't even used this more. Maybe twenty times in the last two years, I was in a severe car accident So I pay someone to do my lawn. So I have started it and ran it a couple times Just to make sure everything ran through mower. So now I went to use it, and I got a little crank out of it, and it sounded like the battery was dead. I replace the battery. No, wasn't that. Sounded like it could be the starter. No, it wasn't that. So now I'm looking add all this info. Finding out these Briggs and Stratton motors are junk. So now I'm stuck here with practically a brand new mower that don't run.

I bought a Briggs and Stratton push mower and expected to get a decent product for the $400 price tag. This mower is mostly plastic and I don't have much confidence that it will hold up for more than a couple of years. It did run well the first two times I ran it but would not start the third time. They won't honor any sort of warranty because it's a fuel related issue. There is less than two hours on this motor and there is no reason that I should have to tear down the carburetor already. I should have read some reviews before I purchased. I advise not putting money into this companies products, I am beyond disappointed with this experience.

I bought a single phase generator From O'Neil Electric in Toronto. After 1 and half year We had issue with generator, Ask for support from O'Neil where we purchased it. After more than 3 months still we are begging for technician, The biggest mistake to choose this brand.

I ordered a part and checked on it a week later. It was on back order. I cancelled the order and I must say this company was very honest. They returned my money in 24 hours. Thank you for being true to your words with no problems or run around. I will absolutely order from them again because of their honesty.

Never buy a Briggs anything. No customer service and it took me ten minutes just to find a number with a real human on the other end only because I acted like I wanted to buy something. Bought a generator three years ago that looked like it fell off the back of a truck, when I took it to an authorized dealer they ordered the parts for repair. Fast forward three years and still waiting. Briggs tried to put it back on the dealer saying that if the parts were not available within six months, then the generator should have been replaced. Now it is out of warranty, and they act like their hands are clean. There's $1200 down the toilet, which is representative of what Briggs has become, garbage. Garbage customer service, garbage products and dissatisfied customers equals waste of money. They are stealing, not only my money but also my time which I will never get back. Stay away and put the death nail in this company once and for all.

I bought a 24 inch 2-staged 208 cc snow blower the winter of 2021. We were looking for something reasonably priced, decent reviews, and that was 2-stages so it could handle a gravel driveway. It has been a nightmare since day one. First year, it kept on stalling or would not start at all. We thought it might have gotten water in the tank one stormy day when we were filling up the gas. We tried fresh new gas and carburetor cleaner. But still never ran right. Always had the throttle open. Second year we didn’t use it much. Worked okay, stalled sometimes or took forever to start. The linch pin on the left wheel broke, which we replaced. Third year, before the winter season, we cleaned out the carburetor - it was so rusted and gunked up! Shocking for only two years. We got it working, appeared to have no trouble starting. Not stalling anymore. We were excited. But then the pin on left wheel breaks. We replace it. It’s breaks 5 more times in less than three uses. That’s right, a fresh new pin broke in under 10 mins of use.

Briggs & Stratton 1024L snow blower. Purchased last year. On the second use, the cable for propulsion broke. Couldn't have been in service for 10 hours. Parked it in the garage until this year. This year I took it to a service store I've done business with for decades. He installed a new cable, changed the oil, and tuned the engine. I ran the engine using the gas left over from last year until it was used up. This was about two uses, maybe 5 or 6 running hours in total. Filled the tank with new gas. After that the thing would not start.

So I bought a new snow blower, middle of the line and was given relatively glowing reviews from the salesman. Unfortunately on the first pull start, the belt slipped off. So no problem, I took off the side panel (metric btw but not all nuts were the same size for some reason) which was poorly fitted and seemed to be slightly bent to make it sit right. I put the belt back on and it seemed to start and run just fine after a quick test. First day after a snow I took it out, and ran it for maybe ten minutes and the belt snapped. I've seen bottom of the line blowers and decided to upgrade this time, going with a more powerful gas blower, not realizing that some of them are apparently just as cheap. Not worth the price tag by any means.

Bought a John Deere mower in late 21 to mow our half acre. Fourty hours on the engine and it got hard to crank. I immediately knew it was a known issue with the Briggs engine and the compression release on the cam. Had to tear the engine apart myself and replace. Briggs used to be a good product. Now they are built cheap to fail. Cheapest design for a compression release. Why haven't they recalled these or at least changed the design. 40 hours to fail is a joke. I'm replacing the mower this week and the new engine will be a Kohler. No more briggs crap for me.

This is by far the hardest company to talk to about a warranty. YOU CAN'T. 5 hrs on the engine and I had to help turn the engine by hand to get it to crank over. Valves were so far out of adjustment was the reason they silicone the valve covers on. WHAT? Why? They tell you to adjust yearly. I owed my last Simplicity lawn tractor for 17 years so I figured I would purchase another. BIGGEST mistake of my life. What a pile of crap. Burns the grass if you stop. Rattles like crazy. Leaves clumps of grass. Trying to sell and take a 1500 dollar loss but I don't care at this point. POOR CUSTOMER SERVICE. WOW!!

Model 33R877 type 0008 Engine failed when the magnets fell off the flywheel. 3 seasons of residential homeowner mowing of small lawn. The loose magnets destroyed the stator. Just out of warranty. If they can't glue magnets properly, then they can't build an engine for anyone who expects an iota of reliability out of an American Company.

This has been without doubt the single most unreliable and ineffective push-behind mower I have ever owned. Every single time you use the product, a new part is broken, new maintenance needs to be done. The biggest joke is they have the audacity to put 'Guaranteed to Start' on the hood of the thing, and it has never once in its entire lifespan ever started on the first pull. Stay away. Stay very very far away. As it is I have a $600 CAD paperweight in my driveway. The mower has become an endless headache and money pit, having cost more than $120 is additional repairs since its purchase just 2 years ago. Never as long as you live ever buy any product from either Briggs & Stratton or the parent mower company Toro. Never..

I purchased from Home Depot a Troy Built 42" riding lawn mower. The mower has a 19hp Briggs and Stratton engine. The engine went bad within the 2 year warranty period. I took the mower to an authorized Briggs and Stratton dealer. They took the engine apart and sent pictures to Briggs and Stratton. By looking at pictures Briggs and Stratton determined the engine had been ran at some point in its life without lubrication. I assured the dealer the oil had never gotten low, there was never any reason to add oil cause it was never low. The machine had approximately 30 hours on it. The oil was at operating level and not even dirty black yet when I took it in for inspection.

After 3 1/2 months the mower quit working. Took it to the authorized dealer Which charged me $75 to tell me that Briggs and Stratton would not honor the 2 year warranty Because they claimed that the air filter was dirty and there was lack of lubricant even though the oil was full and clean. Briggs and stratton will not contact me back I have sent numerous emails.