Briggs and Stratton Reviews

Service rep. spoke on the phone in a very demeaning and inappropriate manner. I'll let everyone know not to use this company. They are little help the their distributor. Seeing that the components sold to me were in error. The dealer feels the same after trying to get the correct parts.

I purchased a Briggs and Stratton generator from a Lowe's Store for $800. Right out of the box, the generator did not work! Lowe's would not take it back or provide an exchange. I took it into a Briggs-approved repair place and was charged for the repair. I was told it was not under warranty....just ridiculous! I spent so much time trying to get a hold of someone from this company to resolve this issue. After endless hours and days, I finally reached someone. After more calls and hassles, I finally was reimbursed for the repairs, hence the 2 stars and not one-star review. Unfortunately, due to the enormous hassles I endured, I will never purchase from this company again. They need to be more customer-friendly and stand behind their products. They need ways for people to reach out to them with problems. Sure hoping my generator works when I need it next time!

In the fall of 2020, I bought a new 2019 Simplicity Conquest 25-52. I opted for the 2019 model because they changed the suspension system to rear only in 2020 (probably a B&S cost cutting measure). The first time I used it, I saw big drag marks in the yard after my first trip around. I checked the rollers and the right side was locked up. I didn’t have time to call the dealer and wait so I pulled the end rollers off (literally pried them off with a crowbar) and lubed the shaft to get them turning. They continued to drag a little but I thought that would loosen up with wear. Things went along ok for a couple of years (except for the right-side drag marks, which didn’t seem worth borrowing a trailer and hauling it across town to the dealer). Then one day while mowing, there was a horrible sound of metal coming apart and the tractor sputtered and died.

Haven't even used this more. Maybe twenty times in the last two years, I was in a severe car accident So I pay someone to do my lawn. So I have started it and ran it a couple times Just to make sure everything ran through mower. So now I went to use it, and I got a little crank out of it, and it sounded like the battery was dead. I replace the battery. No, wasn't that. Sounded like it could be the starter. No, it wasn't that. So now I'm looking add all this info. Finding out these Briggs and Stratton motors are junk. So now I'm stuck here with practically a brand new mower that don't run.

I bought a Briggs and Stratton push mower and expected to get a decent product for the $400 price tag. This mower is mostly plastic and I don't have much confidence that it will hold up for more than a couple of years. It did run well the first two times I ran it but would not start the third time. They won't honor any sort of warranty because it's a fuel related issue. There is less than two hours on this motor and there is no reason that I should have to tear down the carburetor already. I should have read some reviews before I purchased. I advise not putting money into this companies products, I am beyond disappointed with this experience.

I bought a single phase generator From O'Neil Electric in Toronto. After 1 and half year We had issue with generator, Ask for support from O'Neil where we purchased it. After more than 3 months still we are begging for technician, The biggest mistake to choose this brand.

I ordered a part and checked on it a week later. It was on back order. I cancelled the order and I must say this company was very honest. They returned my money in 24 hours. Thank you for being true to your words with no problems or run around. I will absolutely order from them again because of their honesty.

Never buy a Briggs anything. No customer service and it took me ten minutes just to find a number with a real human on the other end only because I acted like I wanted to buy something. Bought a generator three years ago that looked like it fell off the back of a truck, when I took it to an authorized dealer they ordered the parts for repair. Fast forward three years and still waiting. Briggs tried to put it back on the dealer saying that if the parts were not available within six months, then the generator should have been replaced. Now it is out of warranty, and they act like their hands are clean. There's $1200 down the toilet, which is representative of what Briggs has become, garbage. Garbage customer service, garbage products and dissatisfied customers equals waste of money. They are stealing, not only my money but also my time which I will never get back. Stay away and put the death nail in this company once and for all.

I bought a 24 inch 2-staged 208 cc snow blower the winter of 2021. We were looking for something reasonably priced, decent reviews, and that was 2-stages so it could handle a gravel driveway. It has been a nightmare since day one. First year, it kept on stalling or would not start at all. We thought it might have gotten water in the tank one stormy day when we were filling up the gas. We tried fresh new gas and carburetor cleaner. But still never ran right. Always had the throttle open. Second year we didn’t use it much. Worked okay, stalled sometimes or took forever to start. The linch pin on the left wheel broke, which we replaced. Third year, before the winter season, we cleaned out the carburetor - it was so rusted and gunked up! Shocking for only two years. We got it working, appeared to have no trouble starting. Not stalling anymore. We were excited. But then the pin on left wheel breaks. We replace it. It’s breaks 5 more times in less than three uses. That’s right, a fresh new pin broke in under 10 mins of use.

Briggs & Stratton 1024L snow blower. Purchased last year. On the second use, the cable for propulsion broke. Couldn't have been in service for 10 hours. Parked it in the garage until this year. This year I took it to a service store I've done business with for decades. He installed a new cable, changed the oil, and tuned the engine. I ran the engine using the gas left over from last year until it was used up. This was about two uses, maybe 5 or 6 running hours in total. Filled the tank with new gas. After that the thing would not start.