ServicePlus (Formerly Total Home Protection) Reviews

Mr. Henry ** was excellent in explaining the coverage and making me feel comfortable in making my choice of coverage. I trust that you will be there if ever needed as promised over the telephone. I was reassured by your agent that I will be well protected with this coverage.

My experience with Tim was good. He explained everything to me and the activation was fast and easy. I would recommend all my friends to get this. I hope I never have to use this in the near future but if I do I will feel good knowing that I have the protection I need.

We bought this plan in March 2017. We needed of A/C repaired in May 2017 and it took approximately a week to get someone who was will to come to our area to service the unit, (If you decide to buy this plan make sure they have vendors in your area!!!). T.H.P. did not have a HVAC service provider near where we live and the company they offered did not want to travel 2 hrs. to our home. They finally agreed to come after T.H.P. was willing to paid for travel expense. So now it is August 2017 and again the unit is freezing up (It keeps losing Coolant). We call again for repair @9:00 am, BY 1:00 pm no e-mail for a vendor. Which by the way is how you get a vendors name & contact # to call and set up an appt. T.H.P. has 24-48 hrs to find a vendor for you. I did get a name & # within 24 hrs. BUT... the e-mail has the wrong contact # and wrong e-mail address.

I was very please with the transaction. The price was better than I thought and hopefully the coverage will be good. I saved money and will refer clients in the future as I am a realtor and this was the best price I got after calling 3 local companies. Very pleased right now.

He answered all my questions and concerns. He called when I had recommended we talked about what was covered. He told about the discounts for paying in full but I'm on a limited income so we choose a monthly payment plan. He was very respectful of my situation. That is about all I can say.

Just opened account and will have experience to report at some later date. This is a trial subscription. My association with the process and Mr. Marc ** was handled in a just and professional manner. Should there be a need for repair service in the future, I will expect the same courteous and professional service.

Marc helped me to purchase a warranty for my home and he was extremely polite, professional and knowledgeable. He explained all options available to me in detail and made several timely call backs per my request. I have already recommended his services to three people. Thanks Marc!!!

DO NOT PURCHASE! I too bought this as I am a single homeowner and don't have a lot of money when things break. I first called in a claim July 25th for my Air conditioner was told I would be hearing from them the next day... By July 27th I still had heard nothing. So I called again only to be told the first claim was never filed! I then filed yet another claim. As of yet July 31st I still have no A.C. I live in South Texas. It was 106 yesterday and 104 today! I have called every hour and have been told sorry no vendor has accepted the work order.

On 12/13/2016, I submitted a review. The company replied that they sincerely apologize for on behalf of the technician’s missed appointments, and they would like to offer me a free service call fee on my next claim. THAT DID NOT HAPPEN. On May 2017, I called Total Homeshield and placed a claim because I had a plumbing issue. When I flush my toilet the water stays in top and did not want to go down. I had to use a plunger to flush the water. I also had the same problem with my bathroom sink. The technician said he call the company to get approval before he fix it and the guy the technician spoke to said he would not approve anything that would cost more than $300.00, and they would need to speak with the customer. After one or two days they called me and said my claim was denied. I was very upset and I cancel the policy right away. I had the policy for 8 months and I feel like I was throwing money away because I could not get service for what I paid for. Total Homeshield is the worse company ever. Please stay away from them.

Please don't ever take this policy from Total Home! I filed a claim for my refrigerator! You know what they did they said only pay $150. Not even I get this check still waiting. Please this company is not as in website! What they show us and what we got. I think this company is useless! Please don't buy this policy!

Ray ** was excellent on the phone and not only got our order, but scaled us up to the five year plan. His professionalism and excellent customer service was outstanding. If the service is as good as the sales, we are here for life. Thank you Ray for answering our ton of questions.

I have worked with Mark ** a few times now and keep going back to him when I need to order a new plan. He has been very helpful in always getting me the coverage I am looking for with the right price attached to it.

My refrigerator was out of order in April, 2017. They fixed it. Then it is out of order shortly. Then they came to fix it again and out of order shortly. After 3 times, they cannot fix it and refuse to replace it. The reason is that "the refrigerator is lack of maintenance". My refrigerator is clean. What maintenance are required by the user? The customer service cannot explain it and hung up the phone.

Excellent sales people. Unfortunately complete and absolute frauds. I've been servicing my HVAC system every 6 months, fall and spring for the last 23 years with the same vendors. My system finally gave up and waved its white flag and surrendered to "Normal wear and tear". I had the same vendor come out and diagnose the issue and they told me what was wrong. I then called Total Home Protection and had them come with their technician to diagnose the system. Guess what this guy says... Something else completely different and lo and behold the system is not covered, but he can make the repairs to the tune of $1400+... But the entire system can be replaced for $4800... And then to top it off, the wait time to get service has averaged 25 minutes!

Mark was very helpful in explaining the plan to me. He was extremely helpful, professional and patient with me. I compared your company with the #1 in the market place today and he was very cooperative. Mark deserves 5 STARS!!! Hopefully your company will stand up to what it promises.

Mr. ** answered all my questions and facilitated my home warranty for two properties. It was much better than just using the website. I was able to get what I think I need for coverage. He took the initiative of contacting me immediately after I went to the website.

I wanted a home protection plan to cover most areas of the house that my daughter is going to be living in when I move to FL. I had gotten an estimate from another company which was much higher and did not cover as much as your company does. I have not used it yet but am so pleased with the price that I am recommending it to all my friends.

The rating S/B "0" star. I encountered the most inefficient, incompetent, no good liars. This ** company should not be allowed to do business of any kind in anywhere. They are up to screw you with their sweet talks while get your hard earned money. They're trying to get $1200, but I hope Nevada Dept of Ins. can help. Watch this **, if you cancel your policy and have services done during their coverage, they deduct it b4 a refund is given. Don't pay in advance, which I did and was double charge in both policies, even though the service was not performed in any of the two... Their dissatisfied are also cheap and incompetent. Don't buy a headache AND PROBLEMS, THEY ARE **!!! ALL PROOFS ARE AVAILABLE BY MAIL AND WILL STAND WITH MY ** ASSESSMENT OF THEM.

Marc did a very good job of selling me this warranty. He convinced me of taking the 6 year plan and thus saving me a lot of money. I hope if I have a problem (solved) that I'll be as happy then as I am now.

Marc ** was responsive, friendly, "to the point" in answering my questions. Had a sense of humor, very personable. Represents your company very well, offered plans to suit my needs, various coverage durations and payment options. No pressure to buy, but offered incentive to do so.

I wanted to say thank you to Marc for assisting me in getting a new home warranty. I was fed up with my previous company and when I contacted Total Home Protection, he was able to provide the best possible options to me. I will definitely recommend your company!

Service man came on time (set beforehand) and was very courteous and knowledgeable about the situation. We were very pleased with the service of Gleaning Hands Appliance. He took the time to explain to both me and my wife how to properly operate the automatic lighting system. Thanks again.

I have a home protection through Total Home Protect. Their contract states that covered appliances and systems will be repaired or replaced after paying the individual deductible of $150. I was told there were no service people who could come same day to look at the system, so I could find my own person. He came out and stated that the entire system would need to be replaced, which would cost about $6000. The company then said that the system would have to be repaired first with their parts, and this a/c repair company stated they would not install the parts that the company wants installed. Therefore, the home warranty company now wants to send me $1000 and considers the matter done.

Marc was extremely helpful with answering my questions and giving me the information to make the best choice for my home protection needs. He helped me save money and protect my assets. He was friendly and professional. I feel better knowing I have Home Protection in the event anything goes wrong with my house.

Marc ** was efficient, thorough, and concise. It was a pleasure talking with him and very informative. He was able to communicate the information in a format that was very helpful in making my decision and my choices for now and the future.

I called the service department on June 16, because my A/C was freezing up. I was given a A/C company name TDM. This company is based out of Georgia and I live in North Carolina. Every time I spoke to someone at the company he informed me that the tech would call me. I finally got someone to come out to my house on July 12. The tech walked in and looked at the A/C and informed me that the reason why my A/C was freezing because I need freon and it is not covered under my policy. When I called customer service they was closed and the tech left without doing anything to my A/C. I will not be using Total Home Protection anymore for any reason because they do not have good customer service and they do not check the contractors that they hire to come out to service your equipment. All they do is take your monthly payments and do not render the service that is needed.

Any experience I have with Total Home Protection has been horrible. We had a toilet that was running. We filed a claim as soon as it happened and someone was supposed to come over. The reps were not easy to get a hold of. I was put on hold for at least 15 minutes before I talked to somebody. I continually wanted to talk to a supervisor and could never get through. The reps always tried to resolve it themselves and that's why it took two weeks for the whole thing to get resolved. I was with another company the last few years and at this point, I will finish off my year and go back to somebody else.

I first contacted Total Home on 6/18/2017 because I was having problems with my central air conditioner. I received their answering service. They took down minimum information and stated that they were forwarding the call to dispatch. They did not provide me with a reference number for the call. I called back a few hours later after I had not heard from anyone and they said that all they do is take messages and forward to the dispatcher since this is on the weekends. They could not provide me with a status of my call or any information. One of this companies selling points is the fact that they provide 24/7 service. This is absolutely not true. Needless to say I never heard from anyone.

I've filed a claim with Total Home Protection for my oven in March. The only thing I haven't done yet is an upgrade. I was waiting to do that to see what we were doing on our house. I called the other day to see about getting the link to see how much the upgrades are but the reps told me they couldn’t give me that link again because it's only available one time. So now I can't go back to that website. The problem now is every time I want to check a price, I have to call and the last few times I've called, I've been on hold for a solid hour. Other than that, my experience with them has been good and I didn’t have any trouble with my claim.

I heard about Total Home Protection from a relative. I've used them once, and so far, so good. I didn’t have any problems submitting the claim and the contractor that was sent to the house took care of everything. I’m satisfied with Total Home Protection.

I'm tired of paying hundreds of dollars when something breaks, so I looked into home warranties and I got one from Total Home Protection. The price was reasonable for what I was looking for. The charge for a service call is $45, and most people tell me that their home warranty service charges them $75 to $80 per service call. I went on the website of Total Home Protection to see how they would handle a problem, if I had one. I also researched reviews and they had negatives and positives, like with any company, so I’ll have to see for myself. I am waiting for the paper copy of the contract. I hope they send that because I'd just seen some reviews that people never got it. The first service rep that called me was a jerk. We didn't have time, so I never called back. But the second guy that I dealt with didn't bug me. He called me about two or three times over a week, so that was nice. Overall, I had a good experience with them.

If I could give less than 1 star I would. My calls started on Monday. It is now Wednesday and I am still being bounced around. On January 1st of 2017 I purchased a home warranty for my home in Virginia. I had a leak in the incoming water line which was fixed but asked my sales consultant if this would be covered and I was told absolutely. I have now called for a leak 6 months later and have been told they won’t cover outside the home. When I told them our conversation they told me they would have to review our conversation.

My friend referred Total Home Protection to me. Our AC unit started blowing lukewarm air and when I called for the claim, their representatives were okay. Something was tripping the breaker and they sent out people. It worked but I had to call them back out. They checked it again and it was something with the AC unit. They cleaned it for the second time, which I didn’t understand because they could have done it the first time instead of having to come back out twice to do it. A few days later, it stopped again. They’re not doing something right to the AC. I called them back but they never called me back after that. I didn't call Total Home Protection for it as it was just too much back and forth. And they won’t send their people out. So I had to call Sears and pay them to come out. They fixed it the first time and I’ve had no problems since.

I first went with Home Shield but then I wanted to cancel them and they had a really bad attitude. So I really cancelled it and then went with Total Home Protection. They had a better deal and it was cheaper. At Home Shield, you can do monthly but then they don't want you to cancel.

I had a problem with the pool plumbing system and submitted the claim over the phone. Initially, I was frustrated because Total Home Protection said they couldn’t find anybody to work on it. I complained and told them I was going to cancel my program with them because I signed up for a pretty long period of time and it’s cancellable and refundable. The next day, they found a vendor for me so I got the impression that they found somebody because I threatened to cancel the membership.

We have a home warranty for a rental condo that we purchased 3 years ago. The AC unit recently quits working. Upon request, Total Home Protection dispatched a technician on May 21 to check it out and the Technician determined that the coil is leaking and recommended replacement. We paid $45 for the inspection. What happened next surprised us completely. Instead of honoring the warranty policy and fix the AC unit, Total Home Protection rejected our claim citing that the unit had previous services before. This, happens to be a baseless argument that was completely made up on their end to not honor their warranty service agreement for two reasons -

I’ve got some appliances that are getting a little bit older and I wanted to have a little bit of assurance in case one of them was to go out. Total Home Protection had a commercial that came on the radio and I went from there. When I signed up, the rep was pleasant and explained what was involved in the service. The price was fair, too. They had about 3 options to choose from and could include different aspects of the home and different appliances. There is also an opportunity to sign up for a six-year plan.

I had this repairman come from Advanced Appliances and told me that the washer wasn't getting any water source and I had to call a plumber. I told him that what he needed to do was to disconnect it from the water source, find the line and re-attach it, that there was rust in the line. He argued with me and he did it. Then, he found out that was part of the problem. He said it needed a water inlet valve and that they had to order it. He called me today and said that he's not getting any response from Total Home Protection and it's going to cost me $300 or more for him to repair it. I said, “No. It’s not. I have the warranty to cover it.” However, I called Total Home Protection and got a hold of them and they said they’re going to call him tomorrow because he didn’t wanna talk to them today. I'm not pleased right now.

My first call was for my garage door, they said they just can’t fix rollers just the motor parts, no the roller, I passed,then I look for another company and fixed it for $60.00 dollars.

Whatever you do, DO NOT SIGN UP WITH THIS COMPANY. This is not a real company. It's a fraud. It's run by 2-3 young 22-25 year old guys. There is no underlying network of contractors. It's all a lie... There is no file a claim on website. It does not exist. It's a make believe only... If you file a claim with them to send out a contractor to repair something in your home I guarantee you that this repair person will never arrive and all you will do is call and call the next day and the day after that explaining yourself as to why they did not send anyone. They will apologize and give you another nonexistence contractor phone number only for you to call again and complain.

I looked up Total Home Protection online. When I had a pool problem, I was referred to this certain guy who came in, but he wouldn't even submit a report. I paid the $45 copayment and I kept calling him every day, "Could you please submit a report? I need the pool to be fixed." After one week, he just wrote anything and sent it. I told him, "This is not right." I brought somebody else while I was working with him. This next guy said the filter needs to be changed, but the company is refusing to do that. They have been trying everything to get out of it. This is not somebody that I know. It was referred by the warranty company. It dragged on for about three or four weeks. I'm very disappointed and even thought of cancelling. I told Total Home Protection, "Can you find me someone else?" They said, "Okay, we'll find somebody else. We'll even waive the copayment for you."

Called 6 pm, answering service. Never heard from them. Called the next day, they were sorry they are having a problem with their service. They could have someone out to me 5 days after I called, because they don't consider a dishwasher an emergency. They don't do the repairs, they find local companies that want to work with them. I asked for a refund. They gave me a runaround, then they sent me a document. Well I don't sign my rights away. I called Chase Bank, and THS has an agreement with them that if there is a dispute they won't fight it and will refund fully. The contract states, "THP reserves the right to offer cash back in lieu of repair or replacement in the amount of our actual cost, which at times may be less than retail, to repair or replace any covered system, component, or appliance." Now they just called my while I'm writing a RELEASE AGREEMENT.

I was shopping around for a home warranty and then I found that Total Home Protection sounded reasonable. I was also reading the reviews and there was nothing too bad about them. However, we did a claim but they haven't sent it to the contractor. I got an email from them and I have the contractor details so I called him. He said Total Home Protection have said that he has a job to be done but they haven't sent the work order. He said that he needs that work order for him to come and do their stuff. I called Total Home again and they said they're going to send right away and they did. The contractor said that he received the email but the attachment wasn't there. It was some kind of technical issue but they came and fixed it. Everything went good and I was happy.

I received my down payments back through the effort of Marc **. I had canceled the policy within the 30-day window of starting the policy.

Paid premium in full, made a claim for my AC unit. They send their tech out and it was diagnosed with a bad compressor. THS says that it's not covered and the tech lied. I said, “Well send someone else out” and they told me to pay for a second opinion… wow! Then went on to say my compressor is not covered and I have the platinum plan. It's covered and they don't want to pay: they rather refund me my money because they refuse to replace my compressor. Also the supervisor (DAVID) and the customer service reps are rude. Do not recommend... BEWARE! They are not repricable!!!

Total Home Protection was the company I had before for about 10 years. I was okay with the service then but when I refinanced my mortgage, they dropped the policy. I didn't realize it and it was months later. They told me I had all these premium to pay to be caught up. So I just let it go because I didn't have that kind of money. When I was online, a guy from Total Home Protection called me. He convinced me I should buy and based on the prices, I did.

Two weeks ago, I told Total Home Protection about the water dropping in my room. Even though I declared it, nobody came to look. Nevertheless, I'm really satisfied with them. Their representative was cordial and the contractor they sent was nice. When I came back from the store, the AC wasn't working. My children said they came back from school and it was hot. And since the repair, the performance of the AC has been good. My experience with Total Home Protection has been satisfactory and I've recommended them to several people.

My water heater went out, so I called Total Home Protection and then I got an automated email saying who my contractor was going to be. I essentially gave them an idea of what was going on. Their customer web portal was not up at that time and it took a day for me to get a response back. I also got two different emails. The first email told me that it was going to be zero dollars because when I first signed up, they gave me two free service charges. I got another email back 30 minutes later telling me it was going to be $45. So I called them and I said, “Hey, this shouldn’t be $45,” and they said, “Oh, yeah. You have two credits on there,” so they wiped it and I didn’t get charged for it.

I have been a member of Total Home Protection for the past three months. The contractors they've sent have done a couple of things for me and they were very professional, efficient and always on time. The technicians were very knowledgeable and organized. I had a problem with the lights in the patio and the electrician was very good. Then I had a little problem with my sink and another problem with my air conditioner which wasn't cooling the bedrooms properly on the side. I wasn’t there when they came out, but from the time I did showed him all the rooms were cold and my two daughters were asleep. They were happy so everything's good. I'm totally satisfied thus far and hope that it’ll continue that way. I'm happy that I chose Total Home Protection. I have recommended the company to two other people and they should be signed.

I was having a problem with my pool equipment that led me to file a claim to Total Home Protection over the phone. Dealing with their representative was acceptable and I was very pleased with the contractor that they sent out. He's very professional and good working man. He's able to fix what's needed but there's still one thing that he's dealing with and he's been very good with his follow through. It's technical and he's researching it out. Hopefully it'll get resolved because it concerns me that on his end he didn't feel that he was getting the cooperation he should be getting from Total Home Protection. He's been very nice to me and I wanted to make sure he's being taken care of.

We had no electricity which means no heat. I made several phone calls to Total Home Protection which got me nowhere. They were not available during the weekends. They have a service but it did me no good. The service said they were going to get through and I don't believe they did. They said they never heard from the service but on my cellphone, I had a record of calling them. I had to finally get somebody on my own out here because we have a two-year-old and a four-year-old.

I wanted a better coverage on my home than just the homeowner's insurance and so I got TotalProtect. Submitting a claim was very easy and no issue at all. Then the air conditioning unit in my room quit working. The first time, I submitted it over the phone then the second time was online. All the technicians did was get it back into running condition and they didn't replace any parts. It works great.

I enjoyed making the call and getting the service immediately. I got a garbage disposal replaced and Total Home Protection's contractor was on-time, did the job efficiently and cleaned up anything that they have left behind. Plus, I really appreciate that my money that was drafted every month out of my account is honest. I'll have Total Home Protection in case something else happens.

I previously had a home warranty with a different company and when they came about for the visits, the price jumped up significantly. I want the same protection but with something a little more reasonable. I saw Total Home Protection online and went with them. I'm satisfied thus far. Yet as a consumer, when something breaks, I want it fixed as soon as possible.

I filed a claim with Total Home Protection when I had problems with my six-year-old washing machine. They were very helpful and they sent me a confirmation within 5 minutes, giving me the contractor name. Then the nice contractor called me promptly. We thought the machine was out of balance. Apparently, there was a problem with the pipe, but he wasn’t able to fix it so, I called them back and they told me I didn’t have to pay anything for him to come back for the same problem. My washing machine is yet to be fixed. Still, I’ve recommended them to two other people already.

When I was travelling from New York to Florida, I went to visit my daughter and I got a call from Total Home Protection. They were explaining to me what kind of service they provide. At the time I was trying to getting them off the phone because I was driving. I told him I was driving and that I'd call him back if I could. He asked how long before I get where I'm going so I told him about four hours. Diligently, he called back again.The persistence got me to thinking that I needed some protection and it felt right. When he called back again, I decided that I was going to get it. He was a good salesman.

I put in two claims with Total Home Protection. We heard back right away from someone for the plumbing claim. It was easy and I even got an email saying, “Here’s the company that’s coming out.” However, I wouldn't use again the contractor that Total sent out. They were late on their window. It caused an issue because my wife works from home so she expected them during this time and the guy showed up late and she was on a conference call. Also, he left a mess in the bathroom. For the second claim, our washer-dryer was constantly tilting. Mmaybe it was not covered from what I explained, but no one came back and said if it's covered or not.

Total Home Protection's fees were a lot cheaper so I chose them. Submitting a claim over the phone went fine. The technician that came out to my house was great and the work she did went well.

I request service with Total Home Protection after paying my fee upfront for the year. Call to get service and got the runaround. Call between 9 and 6. Ask about my claim and was told to call back tomorrow. Now I'm waiting 3 days no service. What a waste.

I had a claim a few weeks ago for a plumbing issue and it went really good. The Total Home Protection rep I talked on the phone and the technician who came were both very good. These are old toilets so I'm going to have to replace them anyway, but the tech got it fixed.

Our furnace went out in the middle of a weekend cold day. Total Home Protection told us to contact someone and whoever they set up was too far away. He wouldn't come out. He said, "That's too far away. I have to charge you more money." I called THP back. Then it happened that I had to call after hours and their staff isn't as informative after hours. They couldn't help me locate somebody else. I had to wait to the next morning to talk to someone. They said, "We'll call somebody you know closer." They authorized that, which was fine. We were in two days without heat, but we managed. We have a gas fireplace by our couch and we slept on the couch. To make the long story short, the gentleman that normally does our furnace was able to come. We were authorized to call him, but he did have other people ahead of us. He did come but we had to wait for him.

I had a good experience with Total Home Protection. I submitted a claim over the phone for the dishwasher and the dryer at the end of January. The customer service rep and technician that I dealt with were both good.

I'm in the middle of making two claims for the garage door and dishwasher. Everything goes smoothly and the customer service rep is good, but I have been waiting for a technician for a few weeks now. I'm supposed to call Total Home Protection today to figure out what's going on.

I called them on January 30th concerning my dishwasher. I was given a service number and a phone number to call the technician. I called and the guy told me he would call me back. We went thru this for a month and now here we are in March and my dishwasher still isn't fix. Wish I had known about this before I purchased this crappy service. Going to cancel it for both my house and never ever deal with this company again. They claim that they called me but yet I don't have the call. Buyer beware.

My experience when I submitted a claim to Total Home Protection was wonderful. The company has absolutely great customer service representatives. I called at nine o'clock and by three o'clock, the technician, who was very professional and on time, was walking out of my house with my problem fixed. It was very quick. I recommend Total Home Protection to friends.

We had a claim for our rental townhouse in Virginia. The renter said the light bulb above the sink had made a pop. And just came out of the socket and fell down in the sink. I called Total Home Protection and they contacted somebody to go check it out. But I didn't hear anything, so I called the renter and she said the electrician said that it was just a faulty bulb. I also submitted a claim for our house when one of the furnaces went out. They sent somebody out and fixed it.

Total Home Protection's price was great, but what I didn't realize was that they don't cover everything I thought. The rep really made it seem like it was a great product, but he didn't tell me things that it didn't cover, which was a lot. For instance, I had a claim for the refrigerator and they wouldn't fix anything with the freezer unless I pay for the freezer optional coverage. When you do that, you're going to have to at least obligate yourself through a whole year of paying $40 which comes up to $507. There were some things I found out the hard way. So the policy wasn't cheap.

Total Home Protection gave me a plumber who never came out. When I called him, his equipment didn't work. I called Total Home Protection back and asked for another plumber, but they tried to send the same one out. I kept leaving him voicemail, but he never returned my call. The customer service supervisor wasn't much of a help. I also spoke to the manager of dispatch and she was totally nasty. So I spoke with her boss and I was told to just hire somebody to do it myself and I did that. They said if the bill was over $100, I need to call and get approval. It's $132 and I figured after the $45, it'd be less than $100 but they wanted approval. They told me to send them the bill, and I'm in the process of doing now, and I hope they pay it. I wouldn't recommend them to anybody.

A plug stopped working, so I called Total Home Protection and told them what the problem was. It was very brief and the representative submitted the claim for me. They sent an electrician out. He called and set up an appointment and had it repaired in a reasonable amount of time. It works fine now. Also, I've had to call them a few times, but each time they were very pleasant to talk to and very helpful. They got the job done with no issues. I have recommended them to several people.

I had a leak from the bathroom which came down to my ceiling. I called all the plumbers first because I had no idea that my Total Home Protection would take care of it. Then when I decided to call THP, they weren't able to come out the same night that I needed them and I had to get a plumber myself who fixed it but he won't do my wall. He didn't fix my ceiling but he knew somebody else who could fix it. I said I was going to hold off on that because I still got my insurance people to see what's going on.

I liked Total Home Protection's wording on what they covered and how quickly they responded, so I decided to go with them. I filed a claim over the phone when my AC went out. The unit went out on a Saturday, and I called the following Monday and I didn't hear anything from them on Tuesday. So, I called them and I was told at that point that my request was still in the kiosk, so they could find someone. Later on, someone from Total Home called me and said they found someone and he will be contacting me soon. It was late in the afternoon on that same day when the person called me and we set up some arrangements and he came out. It was a very positive and smooth experience. Since the repair, I have not had used the AC a lot but it's working perfectly. I turned it on for a while and I'm not having any problems so far. My overall experience with Total Home has been very positive. They're prompt and right on point.

My account was closed by Dane ** & Kim without consent so repairs to my dishwasher wouldn't be repaired. I originally called in to have my dishwasher repaired and the repairs were immediately denied after the technician came to my home. After a few days of calls between the technician and the warranty company we agreed to have it repaired. I then called and spoke with Dane because I was concerned that I was going to continue to have problems with the warranty company and asked if I could request to cancel my account on February 1. He said, "Sure that wouldn't be a problem" and I would still have the repairs done.

Total Home Protection's pricing and the salesman convinced me that the five-year program would be the way to go and it has been going great. They were very economical and prompt in their service work. My compressor started acting a bit and when I called Total Home Protection, they said I couldn't file a claim until it completely went out, so I waited. It took two weeks before it completely went out and the next day, I called in and filed the claim, and they were very friendly and knowledgeable. They got a serviceman out the next day to look at the compressor. He went over all the different stuff, and what could be the problem, and then he diagnosed it, I was happy with the conclusion, and they eventually replaced the compressor. I would recommend them to anybody that's interested in a home protection service.

Called for claim on garbage disposal (since my plan covers plumbing). They send a plumber who immediately replaces the garbage disposal and puts it in the trash can (no test no examination). The next day, warranty company says the garbage disposal was leaking and it was rusty and the damage started more than 11 days ago, therefore, they would not cover it (Neither the plumber nor anyone else looked closely at the garbage disposal). Just like that. An incoherent, irrelevant, crazy reason to just get away from covering the disposal.

I was with another warranty company that was less than reputable and I was looking for a replacement. I saw something online about Total Home Protection and looked into them. I got an estimated bid from them on a monthly basis and took it from there. I'm new with them and hopefully, I don't need them too often. However, I've had to have service done on my heater twice since I've been with them. If there was a complaint to be had, it'd be that there was a lack of communication between Total and myself or the consumer. I shouldn't have to keep calling Total to find out who's gonna come out.

I had been disappointed with the company that I had before Total Home Protection. I was having more and more problems getting support. I finally decided I am going to find out what else was available out there and found Total Home Protection on the internet. So far, I've had no difficulties with them. In fact, I even had one service company go and sign up with them to get on their list to provide services. I have a refrigerator-freezer combination, side-by-side and the control on the front of the door had stopped working. I submitted my claim over the phone and didn't have any difficulty with it whatsoever. A contractor was sent within the day.

My wife and I felt like we're getting older and we should try to work it in our budget in case something bad happens. That's why I bought this servicing for heating and cooling systems 'cause they are very expensive to replace. They are the fifth company I've been with in the last 18 months and at this point I have nothing but good things to say.

I recommend THP to any of my friends who need protection. Submitting my recent claim to them was easy and they called me back on time too. They informed the company within 24 hours but the company didn't get in touch with me 'till after a week. So I had to call the company yesterday and they came this morning. But the guy that came in said he doesn't do microwave, so he did the stove. He was very professional and explained things to me.

I used to have this other warranty that didn't do much. They promised me a lot of stuff and didn't do it so I was hesitant on getting another home warranty but it turns out, Total Homeshield Home Protection is a lot better than what I've dealt with. However, I still had one issue. I had one repair with Total Homeshield where I paid the guy to do the work on one of them but he had to order a part. I wasn't at home when he came back out. When I made it home, I saw his note and called him, but he was already on the freeway and he said that he had to charge me again to come back, so I had to deal with that because I got to have it. We argued a little but he came back to fix it and everything works now. At least they came out.

First of all, someone sold them my email. Secondly, the email troll they sent says click if you want to unsubscribe and it takes you to their website. There is no place to unsubscribe! First clue this is a scam. So, I just thought I'd look at the reviews, all of the 4 & 5 star reviews have purchased the service but have not had a claim to actually use the service. Read the ones who purchased the service and then tried to get the company to pay for what they are supposed to cover. Yuck, scam, scam, scam. Run, run, run.

Our refrigerator wasn't getting cool so we submitted a claim to Total Homeshield. It was a bit difficult in the beginning. We had to call 3-4 times and they didn't get back to us till two weeks later. Nevertheless, the technician was perfect. He came in, fixed it within an hour or so and left. It's been fine ever since. Things worked out well.

I noticed that the central heating unit would come on and then would go right back off. It wasn't adjusting the temperature to a suitable level in the house so I called Total Homeshield and then I was contacted by a local vendor to come out and check to see what the problem was with the unit. The contractor explained what was going on and advised me what the next steps would be in order to get the repair done on the claim. They also advised me that as soon as the part came in they would schedule a follow up visit and they did that. They walked me through the process even after they came back to do the repair and they stayed until they were sure that everything met my satisfaction. Overall, I was very impressed with the service and I feel that the service that I paid for was what I received.

On 12/08/2016 I called Total Homeshield and placed a claim for my air condition. The Claim Rep told me that I can check the status of my claim online and see what technician has been assigned to it. The next day 12/09/2016 I went on their website and that service was not available. Then I called them and I was told that the online claim status is not working. The Rep gave me the company name (Sunline Appliances) and the name of the technician (Robert phone **) that the claim was assigned to. I called him and he gave me an appointment for Saturday December 10, 2016 at 5:30 pm. He did not show up and he did not call.

My neighbors knocked on my door the day before and told me that the pump had been on all day long and it was screaming loud. When I went out it was still running and it was really, really loud. I just bought the house though so that was the first idea of any problem. I called it in to Total Homeshield and the original guy came out and took a look at everything and estimated what needed to be done. The second guy came out and did the repairs but we had them come back because we had to do some filters to which I ended up paying out of pocket for. They told me the filter weren't covered.

I purchased a Total Homeshield policy as I thought I was getting a "good" policy. On a Friday, October 21, 2016 I called Total Homeshield to tell them I found a refrigerator repairman in my town to fix my, as Total Homeshield could not find one. I told them he was coming to do the repair on Saturday, October 22nd. Total Homeshield gave me a claim number and said that I needed to call them with the costs before the work was to be done. They claim they are open 24/7, 365 days/ year. I called them at least 6 times on the 22nd to get approval and NO ONE would answer the phone. I had the repairs done and they will not reimburse me. DO NOT invest in this company as they are not reliable.

Two months ago I gave Total HomeShield over $6000 of my money, covering 11 properties. Over a month ago I reported a problem with a wall oven, exhaust fan, and a refrigerator not working properly. Total HomeShield referred me to a incompetent repair co. The repairman first stated that there wasn't a problem with the refrigerator, the exhaust fan was too old, and he would have to rebuild the mother board of my oven. I continued to complain about my refrigerator not freezing and that's when the same repairman return and then stated that "there is a leak somewhere".

I have an older home and most things have been replaced, but there are a few that haven't. I got a home warranty to be on the safe side. Total Homeshield sent me an email and I compared them with the home warranty company I had. Total Homeshield was cheaper. Communications with them were done totally online and I'm still waiting to get the papers in the mail.

I own a home and sometimes I need things covered. In the last company I was with, their customer service was freaking ridiculously horrible. Then, I did a lot of different comparisons, it seemed Total Homeshield was the best in my buck and they had some really good ratings. Everybody I spoke to was grateful and pleasant. Total Homeshield is awesome, those guys are great.

I've been in my house a year and had to pay for a new furnace. They say it'd be good if I get a warranty on it for the appliances and stuff and I'd be okay for the next year. Total Homeshield didn’t have a cap if something needed to be replaced. Most other companies have caps on with how much they would give to replace something if it broke down. I just got the warranty from them a month ago. The sales rep kept calling everyday and I didn't like that. But other than that, he was really nice. So far, my experience has been good. I hope that their reputation precedes them.

I have several properties and have a home warranty on most of them. But I wanted to be able to save on home warranty coverage for all of them. My purchasing experience with Total Homeshield was fine. Their sales reps answered all my questions and were friendly.

I just signed up with Total Homeshield. I learned about them talking to neighbors and chose them because of their ratings. Carlton helped me out a lot, and my purchasing experience was great. They were able to answer all of my questions. Overall, I would recommend them.

I was looking for companies that offered home warranty and have talked to three. I decided this would be an opportunity and I picked Total Homeshield. Their customer service were very helpful and answered questions I had. They also sent me literature which I requested. They did everything I asked, and they were very receptive and friendly.

I had a good experience with Total Homeshield and their sales representative was very friendly. I signed up a couple of weeks ago and I'm wondering that they had not taken out the check yet because I hadn't seen a post that they took it out. I was wondering if they were having problems or maybe the guy had written down the wrong money to take the check out of my account.

I submitted a claim over the phone and everything went fine. Unfortunately, something else went wrong with the stove so we ended up getting rid of it. But my experience with Total Homeshield was good.

I did a Google search on all the different home warranty companies and found Total Homeshield. The sales rep was very knowledgeable when he and I were talking before I signed up. He was very responsive too. I reported my claim and they got it fixed. So far it's been good.

I've seen Total HomeShield on my iPhone and I decided to call. I got home warranty insurance on both of my places with the appliances. I asked a lot of questions and they went all over to explain. I'm very satisfied and I'd recommend them.

Total Homeshield has been very good. My heat pump went out so I called and made the claim, and within 24 hours it was fixed. Repairmen usually don't come out that fast, so I was very pleased. The contractor that came was wonderful. He went out and fixed it, told me what was wrong and told me how to prevent it from happening in the future. He also gave me the information I needed.

My refrigerator was not working and I submitted a claim with Total Homeshield. I called them four times but four days later, they still did not find a guy who can fix my refrigerator. I'm not happy with that. That's why I went to find a guy to fix my refrigerator and paid him $106.

I went on the internet to check out a few home warranty companies and Total Homeshield's price seemed to good to be true. They had a nice sales guy who gave me a good price up front that intrigued me. Then, he talked to his manager for a better price - I thought I was buying a used car due to that. He came back with a better price which I felt was good so I took it. Their service call fee was $45 whereas everybody else was $60 or $75, but they gave me 14 months instead of 12. The rate was almost half as what I was quoted before. I did not receive my contract right away, but I went ahead and called them and they emailed me right away, so I was happy about that. But I'm still leery until I make my first claim. If it doesn’t work out, I’ll change companies again next year.

So far Total Homeshield has been good. However, I’m having second thoughts about it because of it's lack of accessibility. I called before for a claim the first time and all of a sudden, they pushed me off - they say I got to wait for 30 days. I tried calling their rep back directly because I have a question about their services. I want to know how much more it would be to add a second refrigerator, but he ain’t called back yet.

I chose Total Homeshield for their price. I believe they provide better service.

The sales rep seemed very nice. I'd recommend Total Homeshield to a friend as far as signing up with them.

I purchased Total Homeshield home warranty over the phone and the sales rep was good and accommodating. He sent my contract by email, the way I wanted it, and it was very convenient. I haven’t moved into the house yet but I'm looking forward to having peace of mind with Total Homeshield.

I did a comparison between Total Homeshield and another company that I currently have which I'm not exactly happy with. One of the things that I was told is that Total Homeshield has a lot of different people working with them. That’s probably one of my best bets because the company I have is not from around here and sometimes I'm not crazy about the people they send to the house. Total's sales rep was very professional in explaining the plan and very pleasant.

I signed up for Total Homeshield on the internet. The reason why I was trying to get somebody else was because I got a contract from American Home Shield and for everything they said they would do, there were 10 things or stipulations where they wouldn't pay. However, Total Homeshield didn’t put down how much it's going to cost me per month. I never got to the point that they would say it was going to cost me X dollars for the warranty. They never said that anywhere on the internet. I don’t know what it is in writing of what's going to cost per month.

I spoke to two different people from Total Homeshield who might want to consider using different sales tactics. Pressure sales is never good. I felt like I was at a used car lot. It’s like doing one of those things for a timeshare. I would caution people about the way Total Homeshield tries to get them to buy.

We talked to some local people, some of our friends and relatives, and we decided that having a home warranty might not be a bad idea. I did some online comparisons and then the different companies started sending me emails. I got a couple of phone calls and discussed it with my husband and we decided that Total Homeshield was probably the best deal out of the ones that we talked to. We looked at the different things that Total provided as compared to some of the other companies that we looked at -- items that were covered, cost, and cost-effectiveness. We purchased the warranty a month ago and the sales representative was great. He explained everything to me and I didn't really have a whole lot of questions but he left his name and his number told me that if I came up with any questions to get back in touch with him and he'd be more than happy to answer them. Overall, it was a good experience and it gives us a little peace of mind.

I have three A/C units and one just quit cooling. I got an impression initially that my air conditioners were covered and asked the technician to check on the others to make sure they're not going to go out too. I was told they don’t do service on one and not repair. Then I was told the A/Cs were not covered. I had to pay $125 a piece and also had to pay additional $8 or $10 to my policy because I have three units. I wound up paying $450 off my pocket. The other two units only had to have new filters put in, but the tech put new filters in all three, which I had to provide because I keep them all the time and I didn’t want to pay $50 for each. I kept thinking why the work was quick and I was told all was needed was cleaning.

We had a home warranty that was expiring and my realtor signed us up with Total Homeshield when we bought the house. She gave them my phone number and they contacted me. The sales representatives were great. The service was excellent and they got us a better price.

Getting protection seemed like a good idea because I’m a single female and I own two houses. So I thought it would be better just to have a Plan B. I just told the people at Total Homeshield what I wanted and they gave it to me. It was an easy sale. I asked the representative if there were any out-of-pocket expenses, and he said there were none. It turns out, there is a $60 fee each time someone is called out and he wasn’t quite upfront with that. When I sent him a message after I had paid for it, to say something about that, he never acknowledged it. That’s the only negative I had. But, the $60 fee didn’t bother me because that’s not unreasonable.

I called my sales rep and thought I was getting Home Shield, but I got Total Home Shield instead. When I had checked out the other one's price, it was a little pricier so I decided to give Total Home Shield a shot. The salesman was pleasant and helpful when I purchased it but it's been close to a month and I haven't received anything like a packet or contract from them.

I had other home warranty providers but they were too expensive. I got Total Homeshield and their rep was friendly in explaining everything. He was good.

I got a geothermal system and Total Homeshield covers it. I haven't filed a claim yet but it was a very good experience overall.

I went online looking for a home warranty company after having very horrible experiences with several companies. I was also looking for the lowest price and I found Total Homeshield. The sales rep continuously called me until he closed the sale, but he was professional and exceptionally well. It's been an interesting and rewarding experience overall.

I had a home warranty before and during the time, my husband was sick. And so it got away from me and I didn't pay it when it was up for renewal. I was very pleased with the one that I had before and when I saw Total Homeshield on Facebook, I said, "This is something I need to do while I'm looking at this. Let me take care of it now." And that's what I did. I was very pleased with the guy that did the enrollment for me. Everything that I asked him, he had an answer for me. He was really knowledgeable about everything with the policy.

A friend of my wife was talking about home warranties then we looked around on the internet and found Total Homeshield. They gave me a good deal and the guy I talked with explained it best. And it's our first time so we want to try them and see what happens. It's an interesting experience.

I can't say enough good things about their service and reliability. I recently bought a new home and to know that I won't have to worry about anything major within the first year is a huge relief. I have had a great experience with THS and would highly recommend.