ServicePlus (Formerly Total Home Protection) Reviews

The dryer was not drying and if it did, it would take almost two hours to dry a load of clothes. I had had this problem before, and the previous guy was not a pleasant experience. I made a claim at Total Home Protection and it went really well. I called that morning and the service guy called me that afternoon, and we made arrangements for him to come two days later. He was great because he knew what the problem was, he went right at it and fixed it. I’m glad I found out about Total Home. I’ve already told one friend that they need to get into this program.

I've been with THP for one yr. This has got to be the worse and shadiest business ever existed!!! If your appliance breaks down and it's not repairable it has to be replaced. They'll make up some excuse they don't cover that part, when in fact they do. You have to spend hrs and days and weeks fighting with them to replace it. Then they give in, 'cause they know you know they're lying. They'll offer you what it would cost to repair it in parts and labor, now remember the appliance has to be totally replaced. So how does this make sense. I paid $1200 for dishwasher, they gave me a buyout for $140.00. Insane. Now my fridge is broke down and parts are not available and needs to be replaced. It's a $2500.00 fridge. They offered a buyout to replace my $2500 fridge for $124.00, insane right!!!

I called Total Home Protection when my central air all of a sudden stopped working. I spoke with Jenny and she opened a claim for me and scheduled a local contractor for service the next morning. It turns out my low voltage wire was old and rusty. The contractor provided me with new wiring and submitted the order ticket to Total Home Protection. All I had to pay was my deductible to the company and I am very pleased with the great customer service I received. Thanks!

Getting the THP home warranty policy was one of my best decisions this year. Anytime my refrigerator starts acting up, the THP team sends a local contractor, and in few minutes, the problem is resolved. I recommend this company to all home owners because they’re simply the best in dealing with stressed out customers like me. Thank you.

So I took out a home warranty on my home. Thought Total Home was the answer. I was very wrong and went to file a claim as our washing machine stopped working on Monday (it's Friday). They said it would take 24-48 hours for them to locate a contractor for us. Ok, I get an email on Wednesday that they found a contractor and gave me the contact info. I call the contractor and they said they don't contract with Total Home Protection. So I call Total Home and speak again to Brandon. He says I need to speak to a supervisor, send me to Joe, Joe's finds it very weird that someone from their company contacted this contractor and spoke to a Jennifer who said they would take the job. Then proceeds to tell me he will have to put me back in cue to find another contractor which could take another 24-48 hours.

I am very happy with Total Home Protection. Their pricing is way better than the other warranty I had before. I called them about my garage door not working consistently and Total Home Protection had sent a technician out the very next day. He did the work and sorted out the problem right away. Also he told me to call him if something else happened. I only paid my deductible. I am happy with the timely service I received from Total Home Protection. Thank you.

I was in the process of seeking home warranty to have protection of my home appliances. I was searching online and came upon Total Home Protection. I seen that they covered a great deal. I found out they repair furnace, water heaters, electrical system, air conditioner, refrigerator, washer and dryer and plumbing system. I saw that I could get a quote online which was perfect! I entered my information and the company contacted me with a surprisingly reasonable quote immediately. I purchased the home warranty and a year later my water heater started leaking. I contacted them and a repairman was dispatched and came to me that next day. It cost me so much less than expected, where a replacement would have been over $1000. If you are in the need of home protection, Total Home Protection is the place to go. You will not regret it, I have not.

Throughout our first call with Total Home Protection, we were captivated with how well the representative knew the ins and outs of her product. We nudged and pushed with some finely tuned questions about the contract, but she remained calm and echoed exactly what we already knew to be true. When reps didn’t have an answer, they quickly assigned us to someone in the claims department who did. We didn’t get this level of treatment anywhere else, which made Total Home Protection the most apparent about what would or wouldn’t be covered in its agreement. Total Home Protection has multiple plans to choose from. You have the flexibility to cover only the devices you wouldn’t attempt to fix yourself. Restrictions make or break a home warranty. We liked that Total Home Protection wasn't so restrictive with their coverage.

I called in to report a claim which was a very easy process. The process became complicated when the name of a first company was sent to me by the agent. After calling the number supplied by the agent in the email for several hours with no answer, I call Total Home Protection a second time. The process started over again with the name and number for a new company. I called the number for the new company and was told by the person who answered the phone that they had no paperwork to set a schedule for the repair. I called Total Home repair a third time and the agent called the company while I was on the phone. Someone from the company called and scheduled an appointment between 1 and 5 the next day. I had someone to wait at the home for the technician at 4:30. No one called or showed so I called the company to see if there was a problem.

I say thank you to the Total Home Protection team for their quick responses and efficiency in handling my claims. When my washing machine was not working, I called customer service and was on hold for only just a few minutes. This alone makes differentiates them from the other warranty companies I've done business with. Even after you become a customer, they still care about making sure you're satisfied.

I definitely would not recommend this company after the horrible experience I had with them. I placed a claim for my washer and it took three weeks before I was sent information for a technician that was under contract with them. The first technician information that was sent to me refused to come out because he had not received payments from the one previous claims he had done. They then denied my claim even though they had incorrect information on their part in regards to the claim, policy and transfers. I was given the runaround and ending up canceling as they did not try to rectify the situation. They took my money. The company definitely does not go by what’s written in their policies. They are a scam. Be careful and don’t waste your money.

My washing machine stopped cycling and I submitted a claim with Total Home Protection over the phone as that's how I prefer to do it. A guy was sent out right away, but then he said that the repair would take a while and I would have to call the company again. When I did, they sent out a different guy. Then it took a week after that to get the washing machine fixed because parts had to be ordered, so it took longer for the appliance to be repaired than I expected. But the second tech that came out was a personable, nice guy. He did a good job and the washing machine has been fine since then. Total Home, though, could do the service faster. It was all on their end because the contractor said that he had to wait until Total Home ordered the part, got it in, and sent it to him since Total Home orders the parts from their own company.

I reached out to Total Home Protection regarding my showerhead as dripping. They sent a plumber out and I paid the $60 fee. Was very disappointed. 1. Plumber didn't know what he was doing, he didn't understand what the problem was. When I tried to contact Total Home Protection they kept saying they are waiting for the diagnosis from the plumber. He is suppose to get back with them within 24-48 hours. Well it's been more than a week and they haven't heard from them and my problem still exists. Needless to say if things don't get resolved, then next year will look for another home warranty company.

When I moved into my new home, I got an extended warranty with Total Home Protection. Not long after unpacking, I discovered that the water heater was not working properly. I called the customer service department to ask for a technician to come out and see what the problem was. The customer service representative was able to find a contractor who was willing to come out that same evening. The technician discovered that the pilot light on the heater was no longer working. He soon had it replaced and I had hot water again. The best thing about this company is that all I had to pay was the deductible because I had the Total Home Protection warranty. Without the warranty, I would never have been able to afford the repairs, so thank you Total Home Protection.

Thanks to Total Home Protection for their quick response and fixing the electrical system in my home. There was a glitch on my house electrical system on Saturday and due to that there was no power supply in my house so I called Total Home Protection and they sent one of their contractors out pretty quickly to come and check it out. The contractor was able to detect were the fault comes from and within a few hours, he fixed it and since then everything have been working perfectly okay and it only cost me a little bit more than my usual deductible from my warranty with them. THP is simply the best home protection company out there. You can call on them anytime you need anything about Home Protection.

I have four houses with Total Home. Recently, I had a faucet clogged up so I called Total Home, got scheduled right away and the contractor fixed everything within a week. It was a good experience. However, Fidelity, which I had before, was a lot faster. With Total Home, the process just takes too long. I have to call them a few times with the same issue and even to refund a check. All warranty companies contract people that fix the issue, but with Total Home, it takes a little more time. My water heater that got broken which I claimed about five months ago took a couple of weeks just to figure out what to do with it. Luckily, I wasn’t living there at that point. If I was or someone was living there, it'd be an issue. Total Home said it was not repairable so I had to buy a water heater and get partially reimbursed for it.

I called to purchase a 1 year plan warranty just to try it out as a first time homeowner. The sales rep convinced me to get a 3 year plan at a reduced price ($900) and he said I could cancel anytime after 6 months (the cost will be prorated). I even specifically asked about it on the email as proof. Fast forward 9 months and I decided to cancel my home warranty plan. It turns out that if I cancel, they will use the original price of $1800/3 year to do the proration. This is very misleading as the sales rep never mentioned this either over the phone or on the email. The service agent said that it was written in the policy, but it was obvious this is designed to mislead consumers. It was the more reason I wanted to cancel.

After being a customer of several different home warranty companies, I came across the Total Home Protection. Their contractors have impressed me the most out of all of the warranty companies I've been with. They did a great job picking these guys. They all tend to be professional and work very quickly. They also seem very eager to help. The customer service I've received from Total Home has also been notably impressive. I am happy to be a customer of this company and anticipate continuing to utilize their services. I will also continue to tell family & friends about them.

A home warranty was not easy to shop for. As a new home owner, I of course, wanted to make sure that my home and appliances were protected. After spending so much money on a home, the last thing that I wanted to do was worry about "what ifs". Total Home Protection is reasonable in their pricing and I love how they communicate. If I had to recommend a home warranty it would be from this company.

I'm glad I took out a policy with Total Home Protection. I come from a family of very handy people, but sometimes we just don't have the time to do the work necessary to upkeep everything. This is why this warranty is so useful and made so much sense for us to get. I went with Total Home Protection out of the other few companies I researched because I felt like they were really trying to help and make sure I was getting a policy within my budget. They answered all questions I had. I give them 5 stars. Happy customer and I will use them again. Thank you for everything you do. The world needs more companies like this one!!

Have been 3 weeks since I have requested service on plumbing issue. The first contractor call me to tell me they don’t pay their bills so he was not coming, the second one never showed up and the third one refused to come if we don’t pay in full for their services. Called several times and spoke to 3 supervisors all different people. The first one was a lady very helpful and willing to help me. TV contractor refuse to come so I call again and spoke senior manager. He identified himself as Angel and when I asked to cancel my policy he actually told me I was going to be charged and by me canceling I was not getting a refund. So I agree to work it out 2 day when by and nothing happen so I call again and a Lady supervisor try to help me again. So far is nothing is happening and I have pay them until 2020. I want to cancel this policy and getting an attorney to take them to court.

I had a problem with my dishwasher and I called Total Home Protection for assistance. I bought their extended warranty when I moved into my new house. When I called about my dishwasher, Adam scheduled a technician to come over and fix it. The worker arrived on time and went straight to work. About an hour later it was running just great! I recommend this warranty to cover your home appliances and I definitely would recommend others to use Total Home Protection based on their efficient customer service alone.

Do not get this company. This company is the worst company I ever got. My Refrigerator broke down in May. Now is November and still not working. Paid service fee 2x and still nothing. Call them May, June, July, August, September, October, and November to get this done. If you have tenants do not get this company. I also requested service for a toilet. Took the technician a week to call me to set up service. The appointment was for November 2nd at noon. No show. The technician called me at 4:30 saying he was busy and did have time to go. He asked if he could come on Monday November 5th at 10 AM. Again!!! No show no answer when called.

This company is a JOKE, I have had this warranty for a year now and my heat stopped working so I call. Someone comes out and tells me that my gas valve is not working, that's not covered. Well a heating unit, a fridge, a water heater has valves so if they break we don't fix them, so what do you fix, to look at them. What a waste of money, customer service sucks and you sit in hold for 18 mins before some can talk and then picks up and tells me, "Oh we were just talking." DON'T BUY THIS COMPANY. THINGS ARE NOT COVERED, LIKE THEY SAY.

My family and I were fed up with out of pocket expenses on appliance and home repairs over the last few years. Not only was it expensive but time consuming as well. It's not easy finding a good licensed repair company that's trustworthy and fair. I came across Total Home Protection and was immediately impressed with the knowledgeable representative that helped guide me through customizing a plan that fit my families needs. Pricing is always upfront with no surprises, work is completed by a licensed pro, and the customer service is always helpful and ready to process my claim 24/7. Couldn't be happier and give them 5 stars.

My exhaust fan was the original unit that was in the condo and it would stop working, then start working a couple of days later, stop again then not work for a week. And then it finally stopped, so I called it in with Total Home Protection. The rep that I got on the phone was professional and they sent out an amazing guy. He called me when he was coming and when he got here. He was on time, friendly and very professional.

My hot water tank went out last Wednesday and still waiting. Plumber that came for repair was very nice and helpful however I am still waiting for a new hot water tank and when I called they said they are trying to find like and kind. Well I bought the one I had at Home Depot and they could very easily purchase and have replaced it already. I was on the phone with them for over a hour and asked to talk to a supervisor and they said none was available and they would call me in 24 to 48 hours. If it takes this long to get a water tank how long will it take to get anything else replaced?

My dishwasher wouldn't wash with hot water anymore, even after I tried everything to fix it. I watched numerous Youtube videos where people described having the same issue, but for some reason, their fixes didn't work for me. I decided I needed a repairman in, so I called Total Home Protection to see what they could do. They sent a technician to check on it and deemed that I unfortunately needed a new washer! There was a broken part in my washer that could not be fixed, or replaced. The new dishwasher was installed within a week and now my dishes are washing with hot water again. I got great pricing on my new washer. No regrets here.

The home warranty that I had was ripping me off. They wanted me to pay $60 and $100 for every home visit. It didn’t matter if the techs fix the problem or not, they still were trying to charge me $100. So, I called around like every home warranty that came up. When I came to Total Home Warranty, it seemed they were better for me to benefit from because the price list is no more than 50 bucks a month. Also, when they make a home visit, it’s $45, and I pay after they fix my issue. In addition, if they have to order parts, you don’t pay them. When they order the part, they have to send it to the insurance, which is the home warranty. Our home warranty then approves it and then they call me when they get the part in.

During one intense, snowy winter I was more than concerned with attaining heat and keeping warm. My heater begin to fail me as I shivered through the cold. I am not really used to living in a state with cold winters so I did not adapt so well. It was essential then that I get my heater fixed as soon as possible. After contacting several local repair companies, I decided to instead, use my THP warranty. These repairmen, although local to the area, had little availability, and were charging me an arm and a leg. Total Home Protection, on the other hand, was able to dispatch someone in 24 hours and I was able to my get heater fixed. No complaints. No breaking the bank.

This company is a complete rip-off. I have read MANY reviews with the exact same complaint that I have. They won't cover AC or heating units at any cost. It seems the standard reason for denying a claim is rust or corrosion (on parts that are not made of a material that will rust or corrode). We should have delved deeper into the customer reviews on this sham! Beware and look at as many reviews as possible before investing in a home warranty.

I was happy with what the tech did but whoever took the phone call didn't do a good job because they didn't give the contractor the right order. When I called in, I also said that my water wasn't running. I don't have a good flow going in my sink. But the contractor said I had only one order and that was to fix the bathroom. I specifically told the lady on the phone that I had two plumbing issues. She said the issues were under plumbing so that would not be a problem, and that the contractor could do both of my issues. But only one order was given to the contractor.

Trying to get response to my request but with no result. Phone is busy, sent email & phone calls with no response for 7 days. Dan ** if I don't hear within 48 hrs, I will have to turn this case to Media to look into. Thanks.

I had a problem with my dishwasher and I called THP for assistance. I bought their extended warranty when I moved into my new house. When I called about my dishwasher, William scheduled a tech to come over and fix it. He arrived on time and went to work. About an hour later it was running just great! I recommend this warranty to cover your home appliances.

Total Home Protection are a rip off. 1st claim refrigerator not cooling. They came out checked and said it was the valve between fridge and freezer not working which isn't covered as it wears and stops working. We hired another tech who said it was working still no pay. 2nd claim AC had leak in inside unit. They said had leak in coil. Tech and second opinion both agreed small leaks from unit. Total Home said leaking coils not covered as corroded and rusty. Coils don't go rusty as aluminum or copper still not covered. In reading their not covered basically a condenser is covered. Total Home Protection is a TOTAL RIP OFF.

I have purchased Home warranty for my two homes from this company. It was the worst decision I have made. I have filed two claims with this company for each of my homes. Both claims were denied based on bogus reasons. Despite that I have obtained written statements from the technicians they sent that the reason of the appliance failure was due to old age and wear and tear. They denied the claims claiming that the reason of the failure is rust and corrosion, which is not covered under their policy. I deeply think that this company is con artist and a thief. I wanted to leave my review for others to see and stay away from them. I will be filing a claim in small claim court shortly.

After dinner, I went to wash the dishes and as I turned on the garbage disposal a loud clicking noise came from my drain. I called Total Home Protection and spoke with Samuel, who scheduled a tech to come over the next afternoon. He arrived on time and ready to go. He was under the sink for a bit, but the next thing I heard was a very smooth running disposal. My garbage disposal is running perfectly now. I am a very satisfied customer. Thanks THP.

The thermostat went out in my refrigerator and I called Total Home Protection with my extended warranty. Customer service helped me get a repair person out to replace the thermostat in my refrigerator within a few days. I am so glad I have Total Home Protection, they are always polite and helpful and even called a week later to make sure everything was working properly! Thank you THP!

They lie on the PO reports so they don't have to pay for repairs. The technician writes one thing and the office changes the diagnosis. Also the technicians have told my tenants they will be back and they don't come back because the claim was denied and they don't even inform the warranty holder.

I am very happy with the customer service department at Total Home Protection. When my heater would not turn on recently, I called THP to use my warranty for service. They arranged for a contractor to come take a look. One of the wires in the attic had been chewed and they were able to fix it. That was a week ago and they just called to check if everything was still working properly and all the repair and checks costs was my deductible. I'm impressed.

Do not waste your time with this company. I am filing a complaint with the BBB and am going to contact my AG. I bought this plan at the end of last year. My first issue was my water heater went out. They do not have customer service agents available 24/7 as they advertise -- they have an answering service, as I was told by the person answering the phone on the first call. That is deceptive in my opinion as they act as though your issue will be being worked on immediately. I finally found my own plumber and it took over a month to get reimbursed.

Only 1 Contractor in the area - This company is a complete joke!!! I received this warranty with settlement and what a waste of money! My plumbing is leaking and destroying my downstairs neighbors ceiling, furniture etc. I called to submit the claim and 2 days later (Fri) I received an email from a plumber out of Phila, I live in Wilmington. He stated that he had a job in New Castle on Sat and could call me when he was done to see if I was home. Well, waited most of the day on Sat and no call. Went about my business only to get a call saying "I am out front of your building", I explained that I was not available and then told me he would call on Mon and we could set up something for early AM during the week.

Our washing machine didn't work and I called Total Home Protection, but there was a delay. They said that somebody will be in touch with me in 72 hours. When I looked up the business, it was a town in Newport News and I looked up the business, it was very small. I called them and the old lady that answered was extremely nice. She said that they can't come out to our home for two and a half weeks, but she would put our name down. I said that I can't wait two and a half weeks, but it was a small business and they could only handle so many of those a day. I was on a line-up. The rep said that they called Total Home Protection and told them they cannot supply with all our needs and they can't handle the amount of work we were giving them. I called Total Home Protection back and I said, "Do not tell me that you only have one company, one company, that can do my house."

We have decided to contact the Federal Trade Commission and the Attorney General regarding your illegitimate business practices. We have given you every opportunity to pay us for the work we have done for YOUR CLIENT REQUESTED BY YOU! We asked for payment way before 9/20/2018. In fact the bills were faxed to YOU at YOUR REQUEST on 4/20/2018. THE SAME DAY THE WORK WAS COMPLETED. BASED ON ALL YOUR 1 star reviews I see I am not the only one you have tried to get out of paying.

I called THP about my central air unit not working at all. Adam opened a claim for me and scheduled a local contractor for service the next morning. It turns out my low voltage wire was severed. He thinks something little chewed on it. He repaired the wiring and submitted the order ticket to THP. All I had to pay was my deductible to THP. I am very pleased with the great customer service I received from THP. Thanks!

My heater stopped working last night, I tried call THP for 35 minutes and just kept getting put on hold, I just pushed every button. One guy hung up on me, I finally got ahold of someone and she took my information, but said I had to wait 1-2 days, um it is going to be below zero here tomorrow!!! Not very happy!

Early in the summer, I neglected having an HVAC technician come out to check, clean, and refill my air conditioner. I was caught up in day-to-day life and enjoying my infant grandson and daughter-in-law during their extended visit. Well, Murphy’s Law punished me sufficiently for my negligence by causing my unit to stop working on one of the hottest days of the year. I speculated the chances of getting an HVAC tech out to the house quickly during the heatwave were low. Visualizing the worst case scenario of my special guests sweltering under the ineffective breeze of window fans, I was ready to start calling family and friends to take them in until I remembered my home warranty with Total Home Protection.

Purchased this warranty May 2018. In July 2018 had a claim on a/c which was told they did not have a contractor in the area. Then September 2018 contacted them about furnace issue. These people are complete liars. They said my claim was denied because my unit was low on Freon! Let me remind you it is a gas furnace. Then they said it would not be approved because maintenance was not done and the unit leaked. Once again it is a gas furnace. Then I told them I have a copy of the invoice sent to them and I knew they were lying and did not want to fulfill their contract. The man had the audacity to ask me how they were not fulfilling their contract. We the consumers who have been ripped off by this company should file a class action lawsuit against them. Be careful dealing with them. They are liars and ripoffs.

Let my testimony be fair warning, Total Home Protection will rip you off. You may think that you're saving money but in reality, you're not. I had a clogged kitchen sink and the drain pipe was leaking. They refused the claim saying the leak was caused by the pipe rusting according to the plumber they sent to diagnose it. I told them the pipe is PVC which is plastic and plastic doesn't rust. After a week, they responded that the claim was refused due to the leak being caused by corrosion. I told them again the pipe is PVC and that PVC doesn't corrode. After another week they responded back and refused the claim saying that the leak was caused by outside sources. They couldn't give me the name of the outside source, they couldn't give me any evidence of an outside source and they couldn't give me an example of an outside source. Please save yourself the time, trouble and money by going someplace else.

Am beyond pleased with the service I received from THP! My ice maker stopped working and I called THP and explained the issue. I was sure that I was going to have to buy another refrigerator, but they simply asked for a good time for them to send a worker to come out and take a look. A serviceman came over and he was very professional, promptly took care of the repair, and made sure it was working properly before he left! Thank you THP for providing me with the best warranty.

I enrolled in the home warranty program after asking lots of questions. The representative said I could get a refund after speaking with my husband if we decided we didn't want the warranty. I enrolled in the program on 8/31/18 and canceled the policy on 9/1/18. It is now 9/28/18 and I am still waiting for a refund. I called today for the second time checking on the status of my refund and the representative said the refund was processed on 9/4/18 and can take 30 days for a check to be issued and then another 10 days to reach me. My impression was when I purchased the warranty on 8/31/18 by credit card that my refund would be applied back to my card. They never said it would be issued back to me in a check. No wonder it is taking forever to receive my money. If you decide to cancel your policy, expect to wait 45 days before you see your money. Not a great way to do business.

Just my luck, my dryer went out days before my vacation. I started to panic thinking I was going to have to replace my dryer (which would cut into my vacation money lol). Then my husband reminded me of our Total Home Protection plan. I decided to give them a call and see why they could do. The woman I spoke to was very nice. She told me we were covered under our plan, and set an appointment for someone to come look at it. The man she sent was very professional, he fixed the dryer rather quickly. Now it’s back working and the best part we only had to pay our deductible!

I paid hundreds of dollars for this warranty. I called today and told the lady that my pipes were making a noise when I turn on the bathroom water. She must of asked me 5 different times in 5 different ways what the problem was so I kept explaining until I said the word "Pressure". She said OK that was it and placed the claim. She said I would get an email with the info for the Tech to come out. An hour later I get a call that the claim is denied because they don't cover water pressure??? I explained that my water pressure is fine, my pipes are not backed up it just makes a sound or a whistle. I thought the point was to pay $60 bucks have someone come out and diagnose the issue and then let me know what the problem was and then we see if it is covered? They said no I had to specify first what the issue is. If I knew the issue I would fix it and not need you guys. What a freaking scam. Nothing but a scam and now the fight to get a refund.

I have had a plumbing job, not repaired by Total Home Protection. Estimates from two plumbers confirmed a venting problem and the need to snake the pipes. THP did not approve either action because the drain was slow but the sink did not remain clogged. I am paying out-of-pocket for the repair and no longer contact THP for my plumbing issues.

Recently, we had quite a storm. I noticed what looked like a water spot on the ceiling. Since I have an extended warranty with Total Home Protection, I called to file a claim. Amanda was very nice and arranged for a service contractor to come over. James was on time and very nice. He hopped right up and found a small hole where some shingles blew off. He fixed the hole and replaced the shingles. Thanks!

The garbage disposal broke down, got burned, and wasn’t working. At the time, I kinda forgot about Total Home Protection and thinking I was without insurance. I was on my way to Lowe's to get one of those, then while I was checking my phone and checking out an email from another company’s conversation, I realized that I have an insurance. So I called Total Home and it worked. I spoke to one of their agents then they sent put a tech who fixed it. It was pretty good. I didn’t know who they hired but he was very professional. I never used an insurance before and I’m so happy because Total Home responded really quickly and they were very helpful. You never know when you’re gonna use the insurance but I’m glad I did because if something happens, Total Home will be there for me.

I am so glad that I purchased the extended home warranty from Total Home Protection when we moved in to our newly purchased home. When my refrigerator stopped cooling, I called THP to open a claim on my extended warranty. Nick at customer service was very nice and arranged for a technician to come and check it out. John, the service tech, arrived the next morning and jumped right in. He worked his magic and the fridge was cooling again. Thanks THP.

I tried to wash my dishes in the dishwasher washer but it kept making churning noises and it would not fill with water. I tried repeatedly. Since I have an extended warranty with THP, I called to open a claim. Barbara was really nice and arranged for a contractor to come over the next afternoon. He arrived on time and started working on the dishwasher. He was able to clear out the lines and the dishwasher began working fine again. I only had to pay my deductible. Thanks!

I spoke with a good representative from Total Home Protection when I submitted a plumbing claim over the phone. However, the guy who came out was awfully dirty. He left his mess after he finished and the clean-up was terrible. Still, he did the job. Since the repair, my plumbing has been fine.

OMG I wish I would've believed the negative reviews I read before choosing these guys. I finally chose them when closing on my house because they were a little cheaper, and at the last moment said “sure, we will cover that”. Just to get my money. They cover NOTHING. They will not honor ANY agreement. There is a Loophole they produce for EVERYTHING you try to claim. There is NO negotiation, NOTHING. They obviously spend plenty on their website, and their phone hold music and message, which you will hear A LOT when you call. They have NO service suppliers in my area, AUSTIN TX. None. To work on regular appliances, or AC, or plumbing, or electrical. Didn't matter because they have found ** reasons to NOT even try to honor my claim. FOUR TIMES.

My water heater was not working properly, so I called Total Home Protection so they could help me. This is covered under my extended warranty. William arranged for a contractor to come over and check it out. Apparently the pilot light was not working and had to be replaced. He fixed it! Now I can take a shower and do the dishes with warm water. Thank you Total Home Protection.

After I filed a claim with Total Home Protect I got an email that said I had to call a certain certain plumber and when I called the plumber said, “I no longer work with that company anymore, so I'm not gonna be able to help you.” I called back again and said, “Hey, you guys gave me an incorrect company. They no longer work with you guys.” So they sent me this other company. The rep was very efficient and helpful. She was very nice. Plus the tech she sent was very helpful. He said he was very busy at the moment, but he was gonna make some time to meet me as soon as he could. He called me an hour after and said, “Yeah. I'm on my way over there.” The water of the tub wasn’t going down and I couldn’t take out the strainer so he has to go over there and fix it for me. He did an awesome job and did it really fast too. I was really happy with Total Protect and I would tell my friends about it.

We recently purchased Total Home Protection. We had it for 2 months when the AC went out. The technician came out and told us the company REQUIRED a leak test which they would not pay for. ($110) So I'm already out $60 for service call and $110 for a leak test. The AC unit is 12 years old. The company denied the claim due to "Section 7 part D that states if there is rust or corrosion then the claim will be denied." What a joke. While on the phone they asked if I had maintained the unit. When speaking to my technician he stated that my type of problem would not have been part of the normal maintenance and because an AC unit is metal and AC units sweat there will always be rust.

We were one of their PREFERRED CONTRACTORS. We were dispatched to go to one of their clients home 60 miles away to check the swimming pool pumps that were not working. We were advised that there was another pool company who did a repair and it was botched and we were asked to go fix it. They agreed to the 90.00 service call. Upon tech's arrival and diagnosis we called into THP for approval to fix right then and there so they would not have another service call. The phone went unanswered. We then called the homeowner. He said he wanted it fixed and to make the repair and he would handle THP.

My family switched to this provider in June 2018 after 8-plus years of consecutive coverage with a competitor. Enticed with broader coverage with lower service call deductibles, we took the plunge and switched. Oh what a nightmare. We waited the required and understandable 30-day waiting period before coverage applies. We purchased their contact 06/09/18. We cancelled the prior warranty 07/10/18, effective 07/11/18. Sadly, we were struck by a pair of claims, 1 to our dishwasher and the other to our air conditioning coil in August 2018. Both claims were denied by the company without any written evidence to substantiate their claims. Requests to invoke mediation clauses and second opinion clauses of the policy contract were ignored. Their service contractors' written diagnoses of the problems did not reconcile with their verbal allegations. We have incurred $3100 in costs for the replacement of these items.

Total Home Protection has been a lifesaver to say the least. I had an issue with my air conditioning completely going out in the middle of August in this humid Midwestern heat. THP came to rescue within a very short period of time as they sent a licensed certified technician out to my home. The relief of knowing that no matter what large appliance breaks down, THP has my back and is a blessing for me and my children. The 24 hour service is so convenient and now I never have to worry again. The technician was super fast and my air conditioning is running better than ever before and all it cost me was my deductible. Thank you THP.

I have an extended warranty with Total Home Protection, so when my oven stopped heating, I called for help. James opened a claim for me and arranged for a local contractor to come out. Robert was on time and got right to it. The pilot light was fried and had to be replaced. When he was finished, he cleaned up and showed me that it was working fine again. My only expense was my deductible. Thanks THP!

Total Home Protection covered more and they have better cost. The warranty covers air conditioning and the Freon that others don't cover, which is the most expensive part of everything. We've been running the air conditioner and it wasn't cooling enough, so I thought that maybe I needed a little more Freon. However, what it needed was to let some of the Freon out because when the unit has got too much Freon, it will not get cold enough. The contractor was very nice, fast and good. He was knowledgeable of what he was doing. He let quite a bit of Freon out and the air conditioner has been fantastic since then.

I had a couple light fixtures go out that I could not get to come back on. I called customer service with my extended warranty information and THP scheduled a contractor to come over the next day to fix my lights. He showed up right on time and it was all fixed in a timely matter. A couple days later the tech gave me a call to make sure everything was still working correctly for me. I have never had a tech call me to make sure everything was working properly, I’m very impressed. And with only having to pay my deductible it worked with my fixed income. Very professional and fixed all my problems. Great warranty!

My AC broke down a few weeks ago. As I have an extended warranty with them, I called to file a claim. James, in customer service, was able to schedule a contractor to come over the same day. We have children and it was very hot. My capacitor had gone out and the tech had replaced it. He also cleaned the unit as well. Thanks THP!

Moved into my new home where I had issues with my air-conditioning system. I called Total Home Protection for service using my extended warranty. They scheduled a contractor to come over. The capacitor was fried so he replaced it. Now it works just fine. Great warranty. Thanks.

Bought this warranty expecting good service after reading reviews on their website. Had an AC problem right at the beginning of the warranty, a tech went out, information was sent to the Total Home Protection and I was informed that it was a pre-existing condition, nothing could be done. Well of course it's a pre-existing condition the house is 15 years old! It only gets better, called to cancel my policy which I paid 400$ for 12 months, had the policy for two months and I was informed that I will only be refunded 219$, this is outrageous. I was clearly told by sell representative that I could cancel the policy at any time without any fees associated. Now I was told that somewhere in the tone of pages of information I got, it says it very clearly that there are fees. Unbelievable how I just got dug into my pockets. Be very careful buying this warranty, read through all the fine lines!!!

I love Total Home Protection. When my AC stopped cooling, they sent a contractor over to repair it. I have a big family and was concerned about the situation as it was getting hot inside. The unit was out of freon, so he refilled it and cleaned it too. I only had to pay my deductible, which saved me a bunch of money for sure. Thanks THP!

I’m happy that Total Home Protection warranty was my choice for an extended home warranty. When my water heater went out I was very upset. My family has 5 people that really need hot water. Moreover my daughters can’t bath without warm water. I thought about Total Home Protection, so I called them to talk what happened. I talked to Samantha, who was very friendly and she said she would have a plumber come to fix it. The next morning the plumber arrived. Unfortunately, he told me the water heater was too old and not up to code. We both spoke to Samantha again and a replacement was ordered. He was able to go and pick it up and the parts to bring it up to code. Instead of being full price, I only paid my deductible. This is an excellent warranty, I really love it. I would love to recommend it to everyone.

I’ve tried many home warranties but no one is as good as Total Home Protection. Recently, I realized my air conditioner had stopped cooling. I called customer service right away. Sarah was able to schedule a contractor for the next day. He was on time and really nice. He found that I was out of freon and refilled the tank. He also not only cleaned the unit, but showed me how to maintain it too. I am really happy with this home warranty.

Don't buy. My compressor went out in my air conditioner and they denied the claim stating it was an "act of god." The tech sent out told me he submitted claim as wear and tear. I was told lightning was probably involved. That's crazy since this is California and it dry as the desert with no clouds or lightning anywhere to be seen. They are frauds and very willing to cheat people.

I don't normally write reviews, but I am so glad that I purchased my warranty with Total Home Protection. A few weeks ago my jetted tub just quit working out of nowhere. I was disappointed because that meant I had to skip my long soaks in the tub that give me huge relief from stress and pain. Then I remembered I have my warranty plan and I called Total Home Protection and spoke to their super friendly and helpful customer service team. They sent a tech out the next day. He was professional and did a great job repairing my tub. The competence of both the tech and the customer service team is unbeatable. He even neatly cleaned up the work area. I paid my deductible and I was all set. I'm so thankful to these guys.

I made a call to customer service after discovering that the bathroom was flooding from water coming from under the toilet. I could not flush either toilet or take bath. I was told that It would take 24 to 48 hours for a call back to even get a service person come out. I am very dissatisfied because I was never told that it would take 24 to 48 hours to get help, especially in an emergency situation as this. Will be cancelling my service with you all.

When my hot water heater went out I was very concerned since I had guests. I immediately thought about the needs of my guests as I considered how we would manage baths, dishes, and laundry. As I thought about the problems that no hot water heater would create I decided to call the claims department for Total Home Protection. I had not used my Home Warranty Plan before, so I did not know what to expect. To my surprise, the call to claims was very easy and stress-free, although I called late in the evening. The claims representative quickly located a plumber and assured me that he would arrive at my home the next morning.

Recently my stove stopped working. I had purchased an extended warranty with Total Home Protection and I am so glad that I did that. I gave them a call at customer service and they got right on my request and arranged for a service tech to come over and take a look to see what was going on with my stove. The tech found some wiring problems and was able to complete the repair. I only had to paid my deductible. They had my stove working and me back in the kitchen in no time. What a great deal I got. I would recommend them to my friends and family.

I purchased my current home in March of 2018 and had a full home inspection. No issues were identified with the AC unit. After purchasing the home, I acquired a policy with Total Home Protection. Fast forward. On August 16th, I contacted THP because my ac unit was not blowing out cool air and they dispatched MG Construction. MG construction comes out and replaces the capacitor and cleans the unit. THP denied the claim for “maintenance issue”. I haven’t been in my home 6 months! I end up paying out of pocket for the service since the claim is denied. MG did not even provide a receipt for the work until 3 days post.

Total Home Protection really helped me when I needed it the most. During these heavy rains that have been going on, it damaged my ceiling and it was leaking. It was a surprise because I was away for a few days during that time, but fortunately I have Total Home Protection. I gave them a call and they arranged for a contractor to come out and check it out. The roofer was on time and very nice. The service he provided was very friendly and professional. He found a few shingles that blew away and a small hole. He closed the hole and replaced the shingles and now my ceiling is repaired - no more leaks and I'm very happy. All it cost me was my deductible. Thank you.

These guys are a total scam. Terrible service and they won’t cover anything that needs repaired. They always come up with a BS excuse not to cover something. My AC compressor recently went out. It took over 10 days in the heat of the summer to get resolved. My claim was denied because they said the item was corroded. Air-conditioners in California are outside in the elements. That’s gonna happen over the years.

I am really glad that we have Total Home Protection. The hot water heater went out in the rental property that we own. The tenants called to let me know that there was no hot water. Using my extended home warrant with THP, I called and asked for help. Customer service arranged for a tech to go over there and assess the situation. I met the tech there on time had he got to work. The pilot light was broken, so he replaced it. The tank started heating again. I simply paid my deductible and off we went. Thanks!

I purchased the Platinum Total home Protection package as a precautionary measure but when my main air conditioner went out on what seemed like it was the hottest day of summer, I knew I needed it fixed right away. I called up THP and was put through to customer service very quickly. After explaining my problem they arranged for someone to come out that same afternoon! I was shocked and grateful that they were able to send someone so fast. The technician arrived on time and replaced my air conditioner with no problem. It was so old that it was not repairable. The replacement went quickly and smoothly. I’m so happy that I only had to pay my deductible and not the full cost to replace my air conditioner. I’m very satisfied with this company and their Total Home Protection.

One of the valves on my water softener was leaking. I called and filed a claim to Total Home Protection. The contractor who came out was good and on time. They let me know a couple days before when they were coming. And when they came, they did the job right away. Since the repair, my water softener has been functioning well.

I recently had a pipe burst in my home and flood much of my bedroom and bathroom. The damage was extensive and ruined furniture and carpets. Fortunately I had the home warranty and was able to get my pipes repaired for much less than I would have without the warranty. This freed up a lot of money for me to get new furniture and redo my carpets. What was a stressful and difficult experience was made a lot more tolerable thanks to the home warranty. I definitely recommend investing in it.

Total Home Protection will be sending me a refund on a claim that I originally filed from August. My garage needed repair and the claim was denied so Total Home Protection will be issuing me a refund within 7 days.

I think that Total Home Protection is great and I recommend them to everyone I know. If you own a home, you have to have an extended warranty with THP. I woke up one morning to find my refrigerator broken once again. I immediately put in a claim online and they arranged for someone to come out a few hours later. Steven was on time and was able to fix the fridge. The best thing was that I only had to pay my super small deductible. Thank God because there is no way I would have been able to afford the repairs any other way. I will be renewing my policy in January.

My washing machine decided that it did not want to stop filling up with water and not move on to the next cycle. After turning off the water, I called Total Home Protection and they arranged for a service tech to come over. The customer service was excellent. The technician was very friendly and helpful and explained everything to me while he was fixing it. The best part is, all it cost me was my deductible because it was included in my plan. Thank you so much for your help. I recommend the THP extended warranty.

Terrible service! First they stall for a month saying they are unable to find a technician to come to my house, then ask me to get it repaired and would reimburse me. Once I send in the repair bill they say it is not 'covered' because I did not get it approved first! When I expressed my dissatisfaction they said they can do me a 'favor' and reimburse me half the repair cost. Will not recommend to others! And to recall all the assurances and promises from the sales guy!

Total Home Protection did a great job helping me get my refrigerator fixed. I highly recommend Total Home Protection to anyone. One morning I was getting ready to grab the items I needed out of the fridge. I found that my fridge had stopped working. I called Total Home Protection and they scheduled for a tech to come out there quick, the same day, to fix my fridge. The technician only took about an hour and I only was responsible for paying the deductible. I recommend THP for any homeowner.

I would like to say thank you to Total Home Protection. I say this because ever since I have been with your company I have always received great service. Recently my dishwasher would not run when I pushed the start button. I was so confused and got upset because I could not figure out what the problem was. So I then called Total Home Protection and made an arrangement for a technician to come out to check it out. The technician was prompt and was able to fix issue. I'm very relieved to use my dishwasher again. Thank you so much. I would recommend this company to anyone who needs an extended home warranty. Now my dad is even thinking about signing up. Keep up the good work.

Total Home Protection has turned out to be one of the better warranty companies I've been a customer of. Their wide range of add-on coverage has facilitated my process of customizing a plan that relevant to my needs. I and my family are very excited that this protection plan has option that includes the central air conditioning systems in our home that is very efficient especially now that my wife is expecting a child whom and we want our expected baby to come into a home that has good air conditioning. This warranty plan remains to be one of my favorites due to the convenience that it brings to us and its affordable prices.

I am so glad that I made the decision to purchase the Total Home Protection extended warranty. This summer, it has been very hot and the one thing you do not want to happen is for your AC to mess up. As soon as I noticed the problem, I called and they said they would send a repair man out soon as possible. The repair man was able to fix the issue and now my AC is working like new again, Thanks Total Home Protection, you makes sure your customers needs are meet.

My husband and I are very pleased so far with the kind of service we have received from Total Home Protection. After owning our home for over 10 years and spending large amounts of money, we only regret not signing up sooner! We were not expecting our washer, dryer, and refrigerator to all conk out within a few months of each other, and the Platinum Plan covered the repairs for all three! Each time I called for help, customer service opened a claim and arranged for a contractor to come over for service. I cannot imagine how much these repairs would have cost us. Money well spent!

I have an extended home warranty with Total Home Protection because I bought an older home. About a week ago sewage backed up into my bathtub. Clearly this was bad. I called THP for help and Sarah arranged for a plumber to come over. Apparently there was a plugged up spot down the line. He cleared that out and everything drained away and was clear. All I had to pay was my deductible. This warranty is a keeper!

Here's my personal review. Now, I don't usually publish my opinions to the world, but I'm writing this now. I've had an old built-in refrigerator, and I didn't bother to replace it with a new one right on the spot. I was told that it was bought shortly before I moved in. Being me, a careful and worried person, I bought a warranty with Total Home Protection because just in case anything was ever to happen to it, I'll be covered and don't have to pay out of pocket for a replacement. Lo and behold, it got to a point where it even stopped cooling, and I was so thankful I had gotten the warranty, and let me tell you, these people are amazing. I was able to get it replaced because the repairman could not fix it. In a way, I feel like they have my back, even if I'm paying for them to do it.

I signed up for Total Home Protection’s Platinum plan last year since I am a single homeowner and worry about affording repairs. Around a week ago, my out-of-warranty central air conditioner started running constantly while blowing out air that did not feel as cold as usual. This was making my house not cool down, and it also caused me to worry it would run up my electric bill. I called Total Home Protection right away and was able to speak to an agent named John who set up for a repairman to come look at my AC the next day. John was very polite and assured me that my AC would either get fixed or replaced. When the repairman came, he discovered the AC's compressor had gone out. Since I had such an old unit that would be difficult to find parts for, I ended up getting a completely new air conditioner, and the installation was set up for the following day. I am very thankful for Total Home Protection since I saved a lot of time, hassle, and money.

The dryer at the rental house had an issue so I called Total Home Protection and submitted a claim. Everything went okay.

My home’s central air conditioner was not cooling my house. It was blowing lukewarm or sometimes even hot air. I called THP since I have a home warranty plan with them. Lucky for me, the repairman could come right away since he was in my area. He checked the air filter first and that turned out to be the main problem. He explained it to me that a dirty air filter reduces airflow into my air conditioner, causing it to struggle to circulate enough cool air. It was a minor problem but to me, who has to stay at home most of the time, no AC means huge problem (it gets very hot here). He also checked the unit, added a little freon and cleaned it. Everything was nice and cool again.

We recently moved in to our new [older] home that we bought. My in-laws recommended that we get an extended warranty with Total Home Protection. I am very glad that we did. When the refrigerator broke down, I called THP to file a claim and get help. They were able to arrange for a repairman to come and look. He was on time and very nice. He worked his magic and got it back on. The premium is affordable and for this, I only had to pay my deductible. Thank you.

I called for service a month and a half after getting this contract due to my garbage disposals not working. I was told the contract was too new after they sent a repairman to my house. I want my money back for the service call and the monthly fee and to be let out if the contract. I do not need this kind of aggravation at my age. I do not have money to just throw away or pay the company you sent $350.00 for a garbage disposal after paying a service charge and a monthly fee to THP.

Realizing home maintenance can be quite a hassle these days, I decided to try out Total Home Protection. Starting out, I tried their basic plan to see if they are as great as their reputation suggests. I was quite impressed honestly. I needed to fix a plumbing issue and one toll-free phone call was enough to make the difference. Customer service was able to get a plumber sent to my place the same day and the issue was resolved in a couple of hours. The only cost to me was my deductible which is quite reasonable. Thanks Total Home Protection.

As it is so hot out, my AC was straining to cool the house down and it just couldn't keep up anymore. I called Total Home Protection for help. Mark arranged for a service contractor to come out and check the A.C. We were almost out of freon, so the tech refilled it and cleaned the unit. It is nice and cool again which is great. This service only cost me my deductible, which is less than paying someone I don't know. I am keeping this policy. You never know what can happen.

The air conditioning went out and I filed a claim with Total Home Protection. They said they would schedule somebody to come out but the guy couldn’t get out there and it was over 100 degrees outside. So I did a little research and fixed it myself. Although we didn't follow through on the claim, the claims process was easy enough.

I am extremely happy and relieved that I have this service. My garage door fell of its track and the chain broke. It was about 10:30pm when all this happened, I called in and spoke to Karen and was really surprised to know that she was able to find a service to come out first thing in the morning! The technician came out and got to work, he replaced a portion of the track and replaced the chain. My door was working better than before. All I needed to do was to pay my deductible, if I didn't have this plan I know I would of payed a lot more. Thanks!

The garage door stopped working and I called Total Home Protection. They connected with the local guys for the garage doors. The contractors came, I met and greeted them, and explained what was going on. I opened the doors so they can come in and check. They inspected it and told me what was going on. They completely took it with them and when it was approved, they came and fixed it. Then they called me back when it was done, so I signed the paperwork. They were very professional and the guy who fixed the door was really nice.

Total Home Protection is doing good. When the light down from the ceiling had something that broke, I sent an email and the contractor called me. He asked what date was good for me. I told him I'd be home and he made an appointment. He came in time and did a good job. I then paid him $45 for the fee.

Recently, I called Total Home Protection and explained that the refrigerator was making a weird noise and it was coming from the back of the refrigerator. Sean immediately arranged for a contractor to come in the morning. The repairman showed up on time. I asked to see his ID, one has to be safe, so he smiled at me and showed his ID. I also explain to Robert the noise that was coming from my refrigerator, he told that he would get to work and will explain what the problem was after he was done. Once he was done, he did explain everything, and what he had to do, and now my refrigerator is as good as new. He also cleaned up the area where he was working. Robert was very polite. I only had to pay my deductible, so this was a great deal. I have to say that I'm a very happy customer of Total Home Protection. I will be telling all my friends that they need to buy this extended warranty from them.

I have an extended warranty with Total Home Protection. My central air conditioning unit stopped cooling on hot day. I called customer service and they said they can arrange for someone to come out later that afternoon. The repairman was punctual and professional. My AC needed the freon refilled, which he did. He also cleaned the unit too. I am glad I got an extended warranty with THP.

A few weeks ago I noticed some water on my bathroom floor. It appeared as if the toilet and sink pipes were leaking. I called Total Home Protection and put in a claim to request service. Barbara in customer service was very nice and scheduled a contract plumber to come out and check the bathroom. He was on time and very nice. He confirmed that the pipe had a crack and was able to replace it and snake the lines. Everything is working fine now. All I had to pay was my deductible. Thanks, THP.

I'm absolutely happy to have Total Home Protection. I don't know what I would have done if I didn't. I woke up one morning and my a/c wasn't working. It was so hot it was painful! I called up Total Home Protection and they arranged for a service guy to come out and see what happened within 24 hours. The tech came the next day and looked at my unit. He told me it could be fixed and he would be back the next day with the parts. All I had to do was pay my deductible and it would all be taken care of. Within 48 hours my a/c was up and running again thankfully. It was easy, simple, and stress free to do.

I had a plumbing issue that started three days before I called Total Home Protection to submit a claim. The process was simple and fast. They informed me that I'll be notified by contractor. I wasn’t at the home when the service was completed and I needed a receipt of the service rendered by the contractor, but I could never get it. In the end, the problem was a little bit bigger than what I was calling for, so I had to outsource it to another contractor.

I had some issues with my oven not coming on (I recently bought an electric stove, I've always been a gas girl) and oddly enough my freezer stopped working as well. I called that night immediately to get someone out to check it out. I received an email in the morning stating that someone would be out the following day to check it out. Turns out there was nothing wrong with the stove (operator error), however, my freezer did need repair, so, it wasn't a completely lost trip for the technician. I wasn't expecting everything to be handled as quickly as it was and it was easy, too! I thought I would have to call continuously to check on the status, but, they updated me every step of the way. As a young mom with hungry kids, I'm glad I didn't have to worry about the food in the freezer going bad while I waited for repair.

All the food in our refrigerator was freezing up and trying to file a claim with Total Home Protection was not a very straightforward experience. We weren't able to to do it from their website and had to call, but we couldn’t find the number very easily. We used to be with AHS and they had a website where you could very easily submit claims, but we don’t think we could do that from Total Home Protection's website. We managed to get a hold of someone over the weekend and that person was very helpful.

I just got a policy with you all last month. I want all my money back because I put in a claim over the weekend and was told it’s not covered. I don’t need this plan if everything is not covered in my home. I was told I could get every penny back if I’m not satisfied.

When I first signed up for total home protection, I was skeptical not knowing how their services and call center would be. One day, 2 burners on my stove went out. I gave them a call since I had a plan with them and they were able to arrange for someone to come out out and see what the problem was. Sarah in customer service was super nice and helpful. The service tech was on time and friendly. He said that the pilot light had conked out and proceeded to replace it. All it cost me was my deductible. I would highly recommend them.

Total Home Protection has expertly served its purpose in protecting my home. They have dealt with our problems 3 times, each time, lifting the burden of an unexpected necessary repair with just a phone call. The service guys they sent to us were professional and of very high quality. I could imagine that this level of expertise would cost a pretty penny without our THP warranty. We will definitely renew our contract a second time. I wish we knew about this company before. Thank you, guys!

My house in Montgomery has Total Home Protection. When I called in for an AC claim, their reps were friendly and polite. They took care of what I needed and then I received a call that day. The contractor was good, but they said they wouldn't fix our AC because the unit had not been cleaned.

My AC stopped working last Friday afternoon, 4:30 pm AZ, it's 7:30 pm in East Coast, their office closed for the day, for the weekends and won't open until Monday. Their receptionist said he understood the heat wave is coming to AZ, over 113 degrees in AZ, and suggested me to find a contractor to fix the AC, he also sent me an reimbursement form, and asked me to submit the form with the receipt after the repair. I called back again on Saturday, nobody was there. So I went ahead and had the AC fixed by a technician.

I compared this home warranty with others and concluded that this plan would be best for me and my family. This plan fits inside my budget and has the same warranty that other companies offer, but at a lower cost. Thanks Sean ** for your help.

I believe this will be an excellent experience. Sam was an excellent salesman. I believe this is a good plan for me and my family. I would recommend a home warranty plan to anyone. I believe if you do not have one you should look into buying a home warranty.

Total Home Protection has turned out to be one of the better warranty companies I've been a customer of. Their wide range of add-on coverage has facilitated my process of customizing a plan that relevant to my needs. I and my family are very excited that this protection plan has option that includes the central air conditioning systems in our home that is very efficient especially now that my wife is expecting a child whom and we want our expected baby to come into a home that has good air conditioning. This warranty plan remains to be one of my favorites due to the convenience that it brings to us and its affordable prices.

I am glad I found you on the internet, I am please with my coverage and Jeffery was very courteous and informed. A plus rating. I hope I never have to use you but I feel better now that everything is covered.

Ray was very nice and did a great job explaining plan options. He offered me a senior plan, which I didn't know was available. He made sure I didn't pay for septic because I have a drain field and don't need coverage. I purchased a 3-year policy.

DO NOT BUY A WARRANTY FROM THEM. AC COMPRESSOR leads broke and leaked all the Freon. Total Home Protection said it’s a maintenance issue and the reason why the compressor blew up was because there is no Freon. AC company who came to look at the issue said it is not a maintenance issue, the low pressure switch would’ve kept the compressor from coming on if there was no Freon. Total Home Protection just does not want to pay. We tried to call authorization on a three-way call with myself and AC company. We got hung up on twice. Service is horrible. Do not purchase a home warranty through them.

When I first moved into my home I was not concerned about anything breaking down because it all was brand new. My husband came home and told me about a company called Total Home Protection. An associate on his job had told him about it. Even though everything was brand new he felt this would be a good investment for the future. We called the phone number and the associate was very pleasant and helpful. We ended up purchasing a plan and I am so glad we did, about a couple of months later we had an oven malfunction. I called Total Home Protection and they sent a service professional who replaced the pilot light. I can't imagine how much we saved by purchasing this plan. I would strongly suggest this company to anyone to cover the repairs in their home.

Total Home Protection is an amazing company to do business with. My central air conditioning unit had quit working on one of the warmest days. I called customer service and let them know and they sent someone out the same day and in just a couple of hours my air conditioning was repaired. The customer service is amazing and all that came out of my pocket was my deductible. I definitely recommend Total Home Protection to everyone.

Now it's your turn. I signed up. The follow-up service of registration is very dysfunctional. I sincerely plan and hope this does not turn out to be a very, huge, upsetting mistake. The contract received does not indicate the free initial service that Carter Shaw offered to start the service. You are not starting relationship well.

When my air conditioning went out and it was almost 100 degrees I immediately called and filed a claim. The process was very easy. They immediately sent a contractor out and it was fixed right away. I am very satisfied with my warranty plan. The company has definitely met its obligations and the contractor they assigned was on time and got the job done right the first time around. I like the fact that they have always done an excellent job of addressing my claims in a timely and straightforward manner. The vendors that they use have proven to be equally timely, professional and competent. I am highly pleased with my recent service request. All I can say is that the cost of the warranty has been well worth it and a real money saver when things go wrong.

Recently, on July 30, 2018, I had a basement flood and Total Home Protection gave me complete reassurance that everything will be fine. Thanks to their great customer service. I called the hotline and was greeted by the friendly, caring voice of Rebecca, who was compassionate and guided me on what to do about the issue. She helped me stay calm and gave me more insight on the protection and coverage that I have.

Best thing I ever did was sign up with Total Home Protection. My air conditioner went out on one of the hottest days of the year. Total Home Protection had a repair man out to fix it by evening. It was super fast and hassle free. I only had to pay my deductible and my air conditioner was as good as new. Total Home Protection, Thank You.

Wouldn't you know that on one of the hottest days of the summer my central air unit decided to go out. I called Total Home Protection and told them what had happened. I was fortunate enough that I called early enough in the day that they were able to arrange to send someone out within a few hours. Upon inspecting the unit, the technician found that the condenser needed to be replaced. It was my lucky day as he had the one I needed on his truck. He had the unit up and running in an hour or so. I am so glad that we decided to purchase this home warranty when we bought our house. I would definitely recommend Total Home Protection to anyone that is looking for a great home warranty policy. Thank you Total Home Protection for saving the day.

My dishwasher, which usually hums, started being really loud and the door wouldn't close properly. Heat seemed to be escaping, too, into the kitchen from it. I was hoping it could be fixed. I called Total Home Protection and they scheduled someone to out in a couple of days. The technician made the repair with a smile. A screw had fallen out and it was replaced, and another minor repair was done. Now, the door sits well again and it runs quieter, as it usually did. I am so grateful. And I only had to pay my deductible. This saved me a good amount of money.

My dishwasher is like family. Growing up I always hated washing dishes by hand, so when I got older I made sure to get a home with a dishwasher. Well one day the dishwasher, during a storm, filled with water and the water refused to drain. The God awful smell that it gave off was unbearable. I immediately had to get it repaired. Thank heavens that I had an extended warranty with Total Home Protection which covered the dishwasher. Delta Auto Protect arranged to send out a tech to service the washer the next day. I only had to pay me deducible and my dishwasher works fine again. Now they are like family too.

It has been a hot summer and I really am grateful for the warranty that I have with Total Home Protection. They were able to help me get my AC fixed when it was not cooling. Recently, my AC was not cooling properly and I have elders living with me. I called and they sent out a repairman to try to fix our AC. He was able to add Freon, which repaired my AC in a reasonable amount of time. They were so efficient that I did not have to remove the elders to a cooling center and it works perfectly fine now. I paid my deductible and it looks like we will weather this heat. I recommended your company to my family and friends. Thank you for your services, I am a satisfied customer.

Me and my husband recently purchased our home as first time homebuyers. In the seller's disclosure, there were some things that the previous owner mentioned needed to be replaced or repaired. We went ahead and purchased our home owner’s insurance but felt we needed the extended warranty for things not covered by insurance. We researched several companies for quotes for amended protection until we found Total Home Protection. Once closing was done we began the journey of making our house a home. Our extended warranty was able to replace the refrigerator, which promptly gave out. We were also able to have the hot water heater repaired as the pilot light kept going out. The claim process was so easy and simple and the work was done on time and efficiently. I would recommend Total Home Protection to anyone because you never know what emergencies or unknowns can happen.

Me and my wife Cindy recently bought our first home. It took us a while to save for it and she was worried that our insurance wouldn't be enough. We just didn't have the money to make repairs if something went wrong around the house so she convinced me to buy a home warranty. We slept better knowing we had a home warranty. One day she called me frantic while I was at work, letting me know one of the pipes had burst and the room was flooding. I immediately got on the phone and a plumber was sent to fix the pipe damage. We have never had an issue with our pipes again. We could not have been more relieved.

I have used Total Home Protection for several properties over the last few decades and have been totally satisfied. I just had to come back and re-up my properties being a totally satisfied customer! The sales folks were fantastic, accurate and user-friendly!

I really wanna say how amazed I am with the customer service Total Home Protection had to offer me. My issue was, my fridge stopped getting cold one morning, so I was looked at my extended warranty papers and called them. My fridge was indeed covered. They sent someone out to take a look at the fridge later that day (they squeezed me in, thank goodness).

Thanks, Total Home Protection for getting a handyman out quickly to fix our broken pool pump. I paid extra for coverage on my inground pool coverage and this summer my pump took a bow out on me. As I was getting ready to get the pool open for the summer the pump just had no power. I called Total Home Protection for help. They verified my coverage and arranged for service. The technician was able to fix the pump and we were able to start our summer. I appreciate the courteous people that helped me along the way. I will definitely renew because without my warranty, this would have been so expensive.

Total Home Protection is the best. I am very happy customer. When my dryer went out recently. I called Total Home Protection and Jeff, who was very nice, arranged to send out a serviceman to fix it. Although he tried hard to get it running. Ultimately he said it was dead. THP was able to get it replaced. All it cost me was my deductible. I am so glad I took out the extended warranty. This would have been really expensive otherwise.

I am very pleased with how quickly Total Home Protection sent an electrician. My light fixture in the living room unexpectedly stopped working. I was worried. A financial cost that I didn't plan for. I decided to call and double check... "Is electrical covered, in my home extended warranty?" I'm told, "It's covered." The lady on the phone was friendly and polite and arranged for an electrician to come over. My lights are working again. It's comforting to know if something breaks, I can get it fixed. The overall process was smooth and easy.

I bought a new home this year and my wife recommended I check out Total Home Protection. At first I was very confused about paying for the home warranty service, I thought this would be a waste of money. But I was wrong. Two months after getting my warranty, the washing machine stopped working and the pipe had leaked all over. I called Total Home Protection and was very satisfied with the customer service. The agent I was talking to was very professional & easy to deal with. I was having scheduled someone to come fix it. It was repaired and working fine now. Everything was great and I was very happy with my experience. I highly recommend Total Home Protection. And thanks to my wife to recommend to me this service.

Just read the reviews from June through July of 2018. They refuse to pay just about any claim that will cost them over $200.00... read the company's responses to the 1-2 star reviews. They blame all the denied claims on "lack of customer maintenance"!!! Holy smokes. I find it hard to believe that not one of these people maintained ANY of their appliances (especially people posting a negative review)! People that go to the trouble and expense of paying this type of money for a warranty usually don't balk at paying a small price to maintain their home appliances and equipment.

I can not thank MYSELF enough for purchasing this protection plan from Total Home Protection! Obviously, when I purchased it I was skeptical about the chances that I would ever need it... but this summer it all happened. We had family coming down from Kentucky the first week of June and the week prior... our ac unit decided it had other plans. I was freaking out over having to deal with a hot house which was enough to drive me crazy. Luckily, I was able to contact the protection provider and they walked me through the steps to get someone out quickly and have the unit up and working with a couple days to spare before my family arrived. Customer service was very polite and patient with me since I’m not familiar with ac units and the right avenue to go in getting one repaired. And all we had to was pay our deductible! I would highly recommend this service to everyone.

Just wanted some information, Eli ** called and started talking and before I realized it I had signed up for 5 years with another free. I was overwhelmed and now that I have had time to check I want out. Please cancel. Eli said that I had until Aug 24 to cancel. Thank you.

Very good experience!!! Very kind with very good discount for being retired military. Will recommend Donald to others for sure. What else can I say other than it was a good experience with Donald. Looking forward to working with the program.

On 7/27/18, I happened to click on a Senior Citizen ad for Total Home Protection. I already have a plan with Sears Home Warranty, but I was curious what the pricing would be on the THP Plan. Soon I was contacted by a very well spoken gentleman named Donald ** who spelled out the plan. I became sold when I could save at least half of the money in six years compared to the Sears Plan. So I will take a look at the contract, but I am delighted with the THP Plan.