ServicePlus (Formerly Total Home Protection) Reviews

I'm very pleased to be a Total Home Protection Customer because my AC broke down about a week ago. That same day I called and they came out the same exact day to fix my AC. The next day they called to make sure everything was okay. I couldn't choose a better company. Most companies don't keep their promises but with this one they do.

The Air Conditioning unit was out and has been out for over 2 weeks now. I called to have someone to fix it. The "Handy Man" who was supposed to fix it came and it did not work after 2 hours. I would like to speak to a supervisor as I have not been satisfied with the 3110 and 3110 account. At this point I would like my money returned as the people who have come to fix things are cut rate and do not complete the jobs even though you pay the 45.00. I am going to check with the Better Business as I should have done before I signed on with this company. It goes to prove if it seems to be too good to be true it is.

After my husband and I bought our first home last March, we had a few pipes burst and flood our bathroom. Thankfully, we had purchased a home warranty, because our insurance would not cover the busted pipes. I called and spoke to Gary, and he assured me that the repairs to the pipe system would be covered under our warranty. Unfortunately, any damage to the floor would not be because it was secondary, but he stressed that he would try to schedule someone right away before the damage got any worse. Gary did just that! The next day, our pipes were fixed, and the repairman even assisted us with cleaning the wet floors afterwards. These repairs were literally a steal of a deal; it is a fraction of what we thought it would cost, which was a big plus in my book!

I purchased a home warranty and I'm so glad I did. Our home is an old home. So, naturally it has problems. Things are falling apart breaking down, like our dishwasher for example. We've also had plumbing issues, which resulted in one of our toilets overflowing and flooding our bathroom. Thanks to our home warranty we're able to get these things taken care of, which makes my husband and I feel very proud and happy. We have a son, so naturally we not only want him to grow up in a secure environment, we also want to teach him to grow up to make smart choices and to be prepared for anything. We feel that having a home warranty is a good example of this and are so glad we thought to purchase one.

Total Home Protection warranty helped me out a lot. I have everything protected that needs to be protected. I love this company so much. The way they treat me is great. They listen to my concerns and provide a detailed answer. My stuff in my home is protected if anything surprising happens, then I know I can get my things replaced because I have a home warranty on my things. When my washing machine broke down, they arranged for a service tech to come over and fix it. Thank goodness, because I have three messy kids!

Thanks to Total Home Protection I did not have to worry about the expensive cost of getting my refrigerator fixed. It was covered under my extended warranty with Total Home Protection, which was one call away when my fridge went out. Instead of losing all of my food they were able to send a repairman the same day out and it was fixed within an hour. Thanks, Total Home Protection for the swift response and sending the best technician out!!

They denied my claim for the microwave. They keep saying it is a countertop. As you can see by the pic, it is built in even though the model number says countertop. It was built in when the house was built in 2003. I have looked up several things about built-in microwaves and it says they are usually countertops built into a cabinet with a facing and molding around them and a vent. The wiring is connected to wiring in the back just like the oven is. That is a technicality for denying my claim. Even the technician was surprised and he has been in the business since 1972.

The customer service rep, Daniel **, was polite, knowledgeable, and advised me on several ways to save money. He also didn't spend a lot of time/didn't waste my time with unnecessary small-talk, which I appreciated. All in all, it was a positive experience. I'm looking forward to receiving my policy with the knowledge that my home is protected.

Phoenix is an awesome place to live, but the summers are extremely warm and the last thing you need is issues with your home ventilation. This is exactly what happened to me two months ago just as we were propelling into a heat wave. I am grateful for the fast acting reps at Total Home Protection. They understood the urgency of my issue and sent someone over as quickly as they could... even after telling me they were pretty busy this past week with A/C unit repairs. I only had to get through two days with my ventilation malfunction, and once it was fixed, I have never been more grateful for clean, fresh, cool air. Very grateful to have this awesome warranty with great customer service and quick service. Thanks so much!!!

I purchased a home warranty after my husband and I bought our first home, something just told us to. A few weeks after buying the house we started having problems with the plumbing and it was unpleasant to say the least. Toilets wouldn't flush, and there was a strange smell given off by the toilets, something just wasn't right. After we gave up on Google and trying to figure out what was wrong for ourselves we called to see if they could send somebody out. They were very helpful and sent a professional to come to our house and check out our plumbing. The person they sent said the problem would've cost a fortune had we not had our warranty. I'm glad we purchased the warranty. It was worth it!

I'm a first-time homeowner, so I didn't initially understand the value of a home warranty. I only purchased it because my mother wouldn't stop nagging me. However, when the pipes burst in my bathroom, I was able to have them repaired and didn't have to spend an arm & a leg. I paid my fixed deductible amount and that was that. That's when I realized the relief of having a home warranty and used the money that I didn't have to spend on the pipes to buy my mom a thank you gift.

Today was the 2nd time I had an issue in my home. They sent the repair guy out and even he couldn't believe they "denied" the replacement of the garbage disposal! I pulled out my policy and called the company to complain... Was told to look in another TOTALLY different section where their disclaimers were listed. So, on top of having to pay for a new disposal, I wasted $45 for the service call as well... They don't tell you about this disclaimer section when you purchase the policy. Irritating.

Total Home Protection is a company I DO NOT recommend to anyone looking for a home warranty protection plan. I filed my first claim with Total Home Protection regarding my refrigerator. My ice maker and water dispenser stopped working. I called Total Home Protection to utilize my home warranty protection plan and 5 days later after I called back to find out the status of my claim, I was told that my claim was denied because the ice maker/water dispenser wasn’t covered. Total Home Protection said that my refrigerator was covered but not my ice maker/water dispenser!!?? The ice maker/water dispenser is insured separately.

I was looking for a home warranty contract with a lot of coverage for less money. A friend recommended I check out Total Home Protection, and after speaking to their reps, I ended up signing on for a few years. I recently had A/C issues and needed mine serviced as soon as possible. I was able to have someone come by and look at it a few days later. Once the tech arrived, he assessed the A/C, checked in with Total Home and my claim was approved. He moved forward with the repairs, which took just under an hour. I’ve only had this one experience with them and my experience was great. After reading some of the reviews on this company, it seems like many of their customers have had A/C issues and Total Home has come through for them.

Recently both the microwave and my dishwasher stopped working at the same time. I was annoyed because I use my kitchen appliances quite a bit. I ended up eating out a lot in an effort to avoid having to do dishes or warm up food at home. All this happened at a time when I was broke. I eventually used my senses and called Total Home Protection so that I could get my appliances fixed. The contractor who was scheduled was able to fix both items in a few hours. I was surely impressed by their services. You keep time, you know how to treat your customers and above all you deliver.

Company gave me a contractor to get my leaky toilet fixed but he didn't show. On the second call to Total Home, I was told I could call my own plumber and was emailed a Reimbursement form. I requested that my plumber call and get an authorization # when he gave them his diagnosis. Because he mentioned that if he took the toilet up, he might have to replace the flange. They immediately denied the claim because for a flange might be involved. He later told them that he could not find the parts for my toilet and was told that they do not cover toilets. The customer service reps are rude and do not listen. I know they have to save the company money, but whatever happened to a "satisfied customer". I bought a policy for my house and my mom's house. What a waste!

Very helpful and helped me save money. The salesman was was able to save me a lot of money compared to other companies. I will let family and friends know about the service I received online and over the phone.

My experience with THP is very dissatisfying. My a/c unit went out in my home. I called THP and filed a claim. You wait up to 48 hours before they email you a technician for your problem. The technician they provided me did not work for the company any longer. (1st sign of trouble.) I had to call claims department again and share this with them only to find out I had to file a new claim and wait another 48 hours. This time after waiting for 48 hours I got no email. We called THP a third time and was told they are very sorry because it's been almost a week. They told my husband to call our own service provider and they sent us a reimbursement form. (Reimbursement form is a joke!) We called a technician on our own on a Saturday and he came out provided a diagnostic and when it came time to call THP back for authorization they were closed.

This starts with Total Home, called in a problem and was assigned a claim number. That was the last good thing that happened. Have not been able to contact to these people by phone or email. SOLEPRO. Only communication was email that said "who"??? Called Total Home 3 times this morning, got a cheery recorded voice giving me different options, all of which wound up in a dead line and horrible noise. I finally fixed the one problem myself. Have not heard from SOLEPRO. Now I cannot get through to Total Home. Would strongly say stay away.

A/C unit did not function when I turned it on this spring. Contractor was called to determine cause of failure. Diagnosis and estimate of repair/replacement was sent to TotalHomeProtection.com on 5/16/2018. Numerous calls and/or email were made over the next 4 weeks and contractor had to be recalled to take pictures and measurements. Finally on 6/8/2018 Total Home Protection denied my claim due to "lack of or no maintenance performed on the unit." Having documentation of annual maintenance done on this unit for more than 20 yrs, I tried to get Total Home Protection to put their denial in writing. To this day I still cannot get them to put it in writing. On 6/22/2018 I paid $3724.00 to have a new A/C installed.

I have been trying to get a leaky toilet repaired and/or replaced for 2 weeks now. Customer Service set me up with a Contractor that was scheduled for June 29th. He had a vehicle break down and was supposed to come the next morning; no show/ no call. On the next call to Customer Service, I was told to get my own Plumber out to take care of the problem and was emailed a Reimbursement form which I submitted to the Plumber so he could call and get an Authorization #. This is where the run-around starts. I will be on every Social Media site and Consumer Affairs website warning people about your poor Customer Service. I have now made 9 calls for this 1 problem plus what my Plumber made. UNACCEPTABLE.

I have been trying to get my dishwasher fixed by THP since 5/22/18. First they sent out a company that was going to fix it, nothing happened. I called THP and they told me that company was going to order expensive parts so they assigned me to a second company. When I called the second company on 63.12.18 to set up an appointment, they told me they no longer do business with THP. So I called THP again to assign me to a company. They gave me a third company. That company has given me 2 different appointments and never showed up for either appointment. I called THP and asked them to send me a different company, they told me the company told them that I did not answer the phone when they called me. I had no missed calls and no messages.

WORST COMPANY EVER. If you expect good service, do not use this company. If you expect service, do not use this company. My fridge stopped working. I called Total Home Protection and they sent a technician out. The company said a part was needed. They ordered the part but when they came to install the part, they realized that the 1st part had caused a secondary problem. The secondary problem was not covered. The 1st part cost $35 (covered), the second part cost $150 (not covered). This is not the end of the story. The second part was no longer manufactured so they denied the claim. Actually they offered me $150 for a fridge that could not be fixed. What a rip-off. I wanted to cancel my service but they say that I have a 1 year contract so here is how I can cancel - $50, plus whatever they have already paid out to a contractor so I would have to pay about $400 to cancel.

Contacted Total Home for claim. Was smooth until the end. Stated would not replace my air conditioner due to lack of maintenance. A technician said the capacitor was ready to go and it was pulling 16 amps as opposed to the 8 amps it should be. Total Home said since still operational will not replace. I understand this. Policy says replace or repair not maintain. But if they are going to use the lack of maintenance on items then they will never pay. This was an outside unit. The technician never told them lack of maintenance cause I heard the call. So now when it does break I know they will not pay for lack of maintenance.

I really enjoy talking to Tim. I have two other home warranty and they were bad. I hope this one is what you say it is. Take care of Tim for he is well inform on the warranty. He answer all my questions at that time. I now have some more but I will asked them later. Thank you Tim.

I've been a customer of three major home warranty companies, but most recently, cancelled my policy from the last company and switched over to Total Home Protection. I found that they were offering the lowest deductible and premium of the companies I've done business with. A friend of mine who is a customer of Total Home also raved about their customer service. She was right to do so. I've enjoyed the immediate response I've received from their agents, as well as the swift processing of claims and scheduling of technicians for repairs.

Carter ** was a pleasure to deal with - not ffej. He was very professional & easy to deal with. Carter will get my future business and I'm looking at contacting him again once my daughter purchases her first home.

After looking for a like a year for the right house for me, I found a cute little house on a quiet street and moved in. I'd been living there about 2 months when the air conditioning unit went out - completely - in the summer! I'd just spent all my money on the deposit for the house and was cleaned out. The bill to replace it was going to be around $3000. Fortunately, I opted for a home warranty upon purchasing my new home and saved thousands of dollars! I highly recommend anyone without an abundance of cash (most people) getting a home warranty instead of exposing yourself to potential financial ruin.

I purchased a home earlier this year and became really great friends with the prior owners. They recommended that I look into a home warranty with this company, as they had a very positive experience. Was never sure I would need it but I decided to take their advice after speaking with an agent from the company. A few months after moving in, my washer and dryer stop working and the garbage disposal would run on its own randomly. I called the Total Home customer service line (24 hours!), to file a claim. The process was shockingly easy. I was also happy to know that they already had contractors they used, so I would not have to work with a 2nd company.

I was having too much trouble with my air conditioning system, so I called into the service line and was able to get a next day appointment for someone to come and fix it for me. Unfortunately, it broke down again with the same related problem. I called back in to report that it had broken down again, and luckily, was able to reach someone despite it being the weekend. The agent I spoke to was very apologetic about the consistent AC issues I was having and scheduled someone to come take a look again. It was repaired once again. I was a little skeptical about if it would hold up but as it is 2 weekends afterwards, it has been working fine ever since. My little experience with Total Home has been positive and I’ll definitely recommend them.

Contacted Total Home because I was having a problem with dining room light fading. They sent technicians out to inspect. He checked the breaker box and said it needed to be replaced. Because he said it was from lack of maintenance they refuse to honor the claim. I asked several of their employees how I was supposed to maintenance the connections in the wall when it was operating fine. At no time could they answer this question. I doubt anyone routinely has maintenance done on a breaker box unless it isn’t working. Hence my calling them. They keep transferring you to different people until you get to the resolution department (Angel) who just sits on the line and doesn’t respond. My recommendation is to save your money for the repairs you will have to pay for.

Great experience with Ray ** and gave me a great rate on a home warranty for my appliances and electrical. 3 payments and covered for 3 and a half years. Ray was kind, helpful and got me the best affordable rate.

Had very good assistance from Jeff **. Understood the product and dialed me in to the best policy for my needs. Very happy to this point with the service I received. Was able to save some money by applying multiple units to the policy.

I had problems with my stove which wasn’t working properly. So a contractor was scheduled by Total Home Protection, who was then sent to my house. Based on assessment the contractor told me that some parts needed to be replaced in the unit. Fortunately, he was able to get the part approved by Total Home and was rescheduled to come to my house a few days later to make the necessary installation and repairs. The service was really excellent.

I’m so glad I had a home warranty plan. It came in handy when my refrigerator ice maker unexpectedly went out. The company sent out a repairman the same day who was friendly and very knowledgeable in what he was doing. This coverage couldn’t have come at a better time. My ice maker was fixed right in time for the summer season.

Let me start by saying that I was very hesitant to pay for this service. I always felt that this would be a waste of my hard earned money. Boy was I wrong! About a few months or so after getting my warranty, my adored glass top stove died on me. I have a big family and cooking is central in our household so not having a working stove was not an option. I was pleasantly surprised at how quickly they scheduled my appointment for a service technician to come out to my home.

I needed to have my washing machine fixed. The problem started a couple of months after I bought the warranty from Total Home Protection and the technician was able to fix everything properly. They were great and I was very satisfied with my experience. I would also recommend Total Home Protection.

Great job, explain what was covered. Gave us a great deal. Like that you honor vet's good value for dollar. Like what you covered, and how you could keep your repair people that you like, again thanks for a great deal.

The thought of a sudden, major repair on my home, was a constant worry. I knew the benefits of a home warranty, but wasn't sure I could afford it. I browsed online and requested quotes from several companies of interest. Total Home Protect stood out in comparison to the others when it came to price, coverage and customer service. They offered me the perfect policy, based on my needs. Customer service was great, making it easy to get my new policy started right away and they made me feel confident about my decision. The rate fit perfectly in my budget and the deductible, should I need to file a claim, was affordable. I now have an added peace of mind while enjoying the benefits of homeownership.

We are first time homeowners-- with a newborn. Finances are tight, but we went forward with getting the home warranty since my husband thought it best. I have thanked my husband so many times since it has saved our pockets more times than I would have imagined. With all of the responsibility that comes along with owning and maintaining a home - unexpected expenses to fix things never come at the "right" time. You can imagine my panic when just a few months in we started having plumbing problems-- and plumbing is just something I cannot live without.

I called for service. I would receive an email in 24 hours and I have not received any service. I am dissatisfied with this response. I call because I want the service that I called for and entitled to.

Contacted me by phone. Only this company offered me the Valerian discount, Only 30 day waiting period. He went through the list of everything covered. I told him my air conditioner is 17 years old. He said it's covered as long as it's working now. If it can't be fixed item will be replaced.

They say they cover stuff IE A/C Repairs but then when your repairman shows up they find a way not to pay a claim. Small amount of dirt at bottom. Repairman says ok but protection co. won't.

Purchased 3 years of home protection insurance from Total Home Protection. I recently had an issue with my central air conditioner not cooling and contacted Total Home Protection. They promptly set up a service contractor to come and service the unit but I had to pay $45 for the service call. THEN all the issues started. Unit was low on refrigerant, technician had to determine if there was a refrigerant leak (the policy did not cover the leak detection service so I had to pay $150 out of pocket), then the policy did not cover but $10/lb of freon (9.5 lb cost me $332.50 out of pocket). Service technician charged $186 for labor and NOW Total Home Protection wanted to deny the claim because they claimed the technician stated the shredder valve that was leaking had not been properly maintained.

I called for a home warranty repair on a leaking pipe to the circulation pump on the water heater. I was told that it was not covered because the hard water build up would have caused the leak. I asked them how do they know if I had hard water and was told that the plumber could tell by looking at the water. This was not stated by the plumber as I was standing there when he spoke to them. He said that it could have been caused by that but he could not be sure. I was transferred around several times. It seems to me that they will find any excuse to refuse a claim. I am going back to ORHP warranty company. They are more expensive but it doesn't do me any good to have a service that will find any excuse to deny a claim.

Eli did a great job in selling me a program that worked for me. If I had a sales position open he would be a good one to have on my sales team. He managed all my objections and was still successful in closing the deal. That said I hope I never have to use it but if I do I hope it is as good as he sold me on. I do not mind spending money if I know the product is worth it in the long run.

Total Home Protection is dealing with my refrigerator right now and it's not going so good. The contractor determined what was wrong with the refrigerator without even pulling the refrigerator out because it was built-in. It's difficult to pull it out. And then I thought that it was the compressor and I told him that. He ordered the part for it and then he came back to put the part in and then he said that I was supposed to pull the refrigerator out and he had never even asked me to do it. So then he had to leave and come back again. I had to get somebody to pull the refrigerator out. He came back and put the parts. My older son was here. I was not because I was at work. He told me it was off, good and running. And when I came home, the refrigerator was not running.

My wife kept saying that we needed a new refrigerator. She was certain that the one we had was on its last leg. Not a month had gone by after that conversation, and the refrigerator started acting up. The water and ice dispenser, which is the reason why it was purchased in the first place, was not working properly. This is why I was so glad that I purchased a home warranty. I gave them a call and spoke with Samantha. She worked her magic and the next thing I knew there was a repairman at my house making repairs. All it needed was a new part, which they were able to order and have installed the next day over. A Total Home warranty is a necessity if you are a home owner!

I had issues with my dishwasher. And when I put it on, water had leaked everywhere. I called Total Home Protection and submitting the claim was good, but having a contractor come out here was a problem. No one ever called me back the first time and it was going on for three days so then I called the company back and the girl said someone was supposed to call me back. And I called and she was on the phone with me and the contractor who was supposed to come out. They set up an appointment to come out on a Thursday. And I took off work but they did not call and did not show up at all. So I called them after three hours, and they apologized and made another appointment for me the next Wednesday. But that Wednesday, no one called or showed up again. So, I called the company back and the girl who I talked to on the phone was very unsympathetic and not even concerned.

I am very pleased with the customer service provided to me over the phone. I spoke with an agent named Alex. I called in because I had several questions about premiums I have been paying. She took her time and explained all the details with me. She was very patient, very transparent and seemed genuinely interested in making sure I understood where my money was going. This was a major concern for me because despite having my warranty for a while, I haven't yet had to use it (luckily). I really appreciate the information. I feel much more comfortable.

Called warranty company due to air conditioning going completely out. They were prompt getting Prillaman Heating and Air to us. Of course 45.00 fee then they continue to give us the rundown that they were not going to cover any part of this extreme problem at all and said this was our fault. Not sure I understand as I certainly did not cause my problem to happen in 100 degree weather. They basically have had no problem taking my money and not providing a service they said in the beginning would absolutely be covered. I am so upset about this. Have called them many many times only to be put on hold for 15 minutes hung up on and treated beyond poorly.

Our AC wasn't cooling so we filed the claim with Total Home Protection over the phone. They sent out a very nice young man and he was very business-like. He got right to the problem. But, we needed a part that he didn’t have. It took a couple of days to get the part and then he came back and fixed everything. The AC is working now. It’s a good deal to have as backup insurance for some of the things that you don’t normally have with insurance and we've told people about Total Home Protection.

Ben ** was supposed to be my personal agent to speak to if a problem was to occure. He even gave me his personal ext #. Call guy, answered not Ben, asked for him and got hung up on twice. Then I talked with Mya and got work order # then I wait 72 hours for a email. I never get so I call again and a guy answered immediately. Emailed me a reimbursement form so I pay my $ upfront and take the word of a company that cannot get a aircondition unit service. This is just a scam. You want me to refer a friend?. Not likely. I don't need any enemies. Thanks for taking my money and not providing any services.

We have policies on 3 rental homes which we bought the 5 year plan on two of them spring of 2018. The water softener is a covered item. Just as the June 14 review wrote, they discover “excuses” not to repair or replace the unit. In my case the water softener failed and was stuck in a cycle. Total sent in a repair person apparently no knowledge of softeners. He didn’t know what was wrong. Then he said it was damage from a previous repair, which there was none. Lastly he said the tenant put too much salt in the tank. Therefore, it is not a covered item, same as the above reviewer stated in June 14. Total, tried to Settle with me for 500.00 but the lowest bid I can find is 1,000.00. I don’t want any money, just the repair completed per the contract.

All questions answered promptly by Courtney and understandable. Contract provided 1st to review. Good pricing offered. All requests handled timely and courteously. Gave complete coverage wanted at a good price and apparent no hitches or undisclosed requirements to minimize coverage with previous provider.

Excellent experience with Eli **. He was very cordial, knowledgeable and helpful. He gave me the best offer possible and explained everything in a simple language. He gave me his direct contact number as well. Quick and to the point, did not waste any of my time, which I appropriated.

My toilet was leaking and flooded my whole house and lot for a week. I called Total Home Protection and two days later they called me back saying so and so plumber is coming. When the plumber arrived and saw what the problem was, he submitted a claim over the phone to Total Home. However, I did not like that he had to call Total Home for the job to be approved before he does it. So, if my refrigerator dish or something breaks down and Total Home does not approve it, I'm screwed. If I knew this was how this company works, I would never have gotten this warranty. Do not get them.

1) Chat bot is useless, just refers to company, answers almost no questions. 2) Be aware that the replacement appliances are builder grade cheapo. If you have high end appliances, don't expect them to replace like kind/quality.

Buying a home was a hard process, and I was sure that maintaining our home could be even more difficult and expensive. That is exactly why we decided to invest in a home warranty. The home warranty that we decided to settle on was extensive and I am very happy for that. Our home warranty agent was amazing! She asked the questions that I was hoping for about what we needed and what price range we were looking at. It made me happy that she took the time to get to know us a little bit too. I really enjoyed chatting with her.

My experience was pleasant. The agent was informative and knowledgeable of the plan. I did not feel pressured to buy the plan and the whole experience was not time consuming but direct and cordial and provided all the necessary information for me to choose the right plan.

I used to have American Home Shield and I hated it. On the other hand, my girlfriend in the Bay area has Total Home Protection and she recommended it to me. I have a side-by-side freezer and refrigerator and the freezer froze up and was leaking water. One day, there was water on the floor and I called Total Home. Their contractor came out within a day or two and he was very polite and professional. He was able to fix the problem and everything has been good since. I give Total Home a high recommendation.

Total Home Protection is the best when it comes to covering my repair and replacement costs. Recently my built-in microwave/toaster oven combo was malfunctioning; I was really troubled because I could not bear staying without it. I usually prepare lots of food and put them in the refrigerator then use the microwave to warm it whenever I feel hungry and now that it was not working I did not know what to do. I decided to call Total Home to see if they could provide me with assistance. They sent out a repairman who quickly fixed my microwave, and had it up and running in an hour.

The oven in my Maytag Gemini stove took too long to heat up so I called Total Home Protection. They sent a technician out on 5/16/18 to replace the oven ignitor and fixed it. A few days later the oven wouldn't even heat up. I called them again and the same technician came out again on 5/30/18, examined the problem and said the control board was not functioning and the part was unavailable. I called Total Home Protection and asked them what would happen if they couldn't supply the part. They said they would replace the stove. Later on I contacted them and they refused to honor their warranty as they said my oven was dirty. They had their technician take a picture of it. The stove is 15 yrs old. I had just cleaned it 1 month or 2 earlier.

My home warranty was a life saver. When I first purchased my home, I was hesitant about buying a home warranty because I did not have any extra money. My gut told me to purchase one for a safety net. It was the best decision that I've ever made. Six months after purchasing my home, my pipes burst. I was upset, but my home warranty covered the cost. I only had to pay a small deductible and the whole process of finding someone to fix them and scheduling it was made easy by Total Home's customer service department. Definitely worth the money.

Company was able to work with me to resolve the issue.

I was looking at Total Home Protection online yesterday. Was called during my search by this company. Spoke to a young man who was very respectful, then proceeded to read some reviews of this company. After reading several reviews of very unhappy and dissatisfied customers, I made the decision to cancel my policy in a matter of minutes after signing up with the company. I called and left a message for the gentleman that I spoke with, as he indicated that I could cancel my policy at any time.

After not being able to use my dishwasher for a week, I finally called Total Home to have someone come out to look at it. A technician came out to fix my dishwasher, and after trying, and trying he couldn't get it to work. The best part of my home warranty coverage is that my dishwasher was replaced free of charge since the technician couldn't fix it, and their customer service line is so easily accessible, so if I have any troubles with my new dishwasher I can contact them at any time.

My husband was an air conditioning expert and he just passed away. My air conditioning system wasn't getting cold air on a day that I had a party for 40 people. I called and Total Home's technician came out. His name was Brian and he was wonderful. The problem was a capacitor and it had to be replaced. Brian said that he checked the whole system out and everything else was okay. He was very efficient and I was happy with the service. Since Brian was out, my air conditioning has been working perfectly.

Excellent customer service, very helpful in explaining all the details of home warranty coverage. We are senior and money is an issue but he did help so we are able to afford the warranty. We appreciate all the information he provided cause we are first time customer. Thank you Sam.

I’m so glad that I got a home warranty because it covers a lot of major repairs for my home. It's been a lifesaver because it also covers repairs on my appliances. When I bought my home it came with a nice built in refrigerator and freeze. Well my fridge stopped and I was really hoping I wouldn't have to replace it. I put a call in to Total Home's customer line and spoke with a rep who was very knowledgeable about repairs. I was so surprised. He was actually able to conclude that my fridge could be fixed and definitely did not need a replacement. He scheduled a technician to come out that week, and my fridge was fixed. If I didn’t have my warranty, I would've had to have paid much, much more than $60. I would never not have a home warranty on my home in the future.

When we bought our house and we decided to purchase a warranty through Total Home at the suggestion of the former home owner. I am glad we have this warranty because the hot water heater went out last week. I called up Total Home and they made the arrangements for someone to come over the next day. The technician was on time and very nice. It was indeed completely out and had to be replaced. Total Home made arrangements to order the replacement and had the technician rescheduled to install it. That day, he took just about an hour installing the replacement and we had warm water again. I was only responsible for $75, which is great! I will be renewing my warranty this year. The low price is worth having the coverage, as many home repairs are expensive.

I had the pleasure of speaking with Timothy in the customer service department. He had called me while I was searching for home warranties online. From the time I spoke with him regarding the services the company provides to the end of the call, he was very knowledgeable and concerned about our needs for a home warranty. I explained to him the concerns and disappointment I have been experiencing with the current company and he made me feel comfortable in purchasing the warranty plan with Total Home Protection. He listened and delivered everything I had asked for. Very patient and kind. I would recommend my family and friends to Total home warranty based on the experience so far. Great job! Thanks Timothy.

I am so glad I found Total Home Protection. My husband is disabled and we live on a fixed income and sure could use some extra help that Total Home Protection can give us. Thank you so much Total Home Protection.

Finally came across a good sales man who explains the value of the coverage, and the history of the company and equally important open to what's the competitions are doing out there. Let's see how the service looks like when things break down!

Timothy was good, still waiting for full rundown of coverage and cost of what I am getting until January 2022. I want to know what I get as a bonus and what I am paying for. I know some are free and total yearly costs.

I have a big family and I usually host the get togethers. Needless to say not having a working oven would ruin things! Of course that's exactly what happened, at the very worst moment. I was really worried that my home warranty wouldn't cover it because the stove is not nearly brand new and probably only failed due to being used too often for too long. I called anyway, hoping that it would still be covered. The short answer? Yes it was! Not only that but when the home warranty was reviewed and the oven inspected I was given a replacement unit instead of a repair because it was definitely beyond repair. This customer service greatly exceeded my expectations and although I hope no more of my kitchen appliances fail anytime soon, at least I have the confidence of knowing my home warranty will take care of things and most importantly help me not stress out when these things happen.

After owning several homes over the years, I am so glad that I have always purchased a home warranty. Of course, like most warranties, you get what you pay for and no two companies offer the exact same coverage. But, I have to say that Total Home Protection hasn’t disappointed me yet. They offer extensive coverage plans at great prices! Furthermore, Total Home Protection is very upfront with their terms and conditions—what you think your plan covers it covers, plain and simple. I honestly couldn’t imagine owning a home without a home warranty. Bottom line, your home is an investment and what needs to be repaired or replaced should never be a drain on your finances.

The representative was friendly and professional. He introduced himself as Kyle. He offered to discuss several plans. I chose the Platinum Plan: This plan includes the following and more, All kitchen appliances, TVs, ceiling fans, electrical service, plumbing service, air conditioner and/or air/heat system, heat pump, sewer pump, hot water tank, washer/dryer, garage door, others...

OMG, don't choose this company. The contractors that work for them are of poor quality and are truly in cahoots with them. THP required that I pay for a leak test for the AC unit. I paid and got a diagnosis. I had another company come out, and they said the first diagnosis was without a doubt incorrect. They did nothing, and the issues continued. Overall, find another company!!

I signed up with this company in November, 2017, but in May, 2018 my washer went out on the eleventh and my AC unit went out on the 13th. I called Total Home on the eleventh and the 14th because no one showed or called me to set up a appointment to fix my washer on the eleventh. I was given a company called Budget Appliance and was told that I needed to call them to make an appointment. I called them but got a message saying that their mailbox was full so I left a SMS but I never heard back from them until the 15th.

A home warranty is just one of those things that you never know how much you need it until you have to use it and this company is the gold standard. It seemed that one thing after the other either stopped working or worked incorrectly in our home in a short time span. In two weeks we had two electrical outlets go out, a dishwasher that would not advance past the wash cycle, and a dryer that would shut off as soon as it was turned on. We are always on a tight budget so unplanned repairs are a disaster for us. When I called Total Home, they made the repair process so easy. We were able to file claims for each item over the phone, and scheduled specialized contractors to do the repairs. The rep was able to schedule them all around the same time so we would not have to be inconvenienced on separate days. Everything went smoothly. I could not be more satisfied with the outcome.

Well, having just signed up last year for a 5 yr. contract, I am starting to regret it with this company. The central heating unit stopped pumping out heat with only cold air coming out. The first repairman that came to look at it mentioned most contractors do not like to take Home Protection repair calls as they did not pay very much. The heater at that time started to work. Then it stopped, the second repairman that out came said it was the Relay switch, that would be close to $1,000. He said he would let the company know. No one calls me to follow up. I called and this company said, "oh, the relay switch was recalled and not covered." After searching for recalls online and talking to Consumer Affairs 800 number given to me by the heater company, I was told there was no recall and the part had been recalled, it would not have lasted 10 years.

This company is absolutely terrible! Why they claim to be "Consumer Affairs Accredited" makes me wonder about this organization as well. They are scammers, collecting insurance premiums like clockwork, but when it comes to actually paying for repairs, they deny flat out any coverage. Stay away from these crooks. They are in the business to take your money and they very well know that only a certain percentage will create a stink over this, so they refund you your premium or offer some other deal to sole their advantage. Stay away!

I own a pretty decent family home in California. I took on a comprehensive home warranty from Total Home and I was amazed by the coverage I got. Most of every facet of the house is covered in the plan; from plumbing, to repair of my garage doors, built-in electrical appliances like microwaves and several other things. I also had an option to have my extra deep freezer as well. This warranty came in very handy when I had an electrical fault that destroyed my microwave. It is an ideal plan that I would recommend to anyone.

Watch out for a little clause in the agreement, stating 'this agreement does not cover any known or unknown pre-existing conditions,' under which they can practically deny any claim! Typical bait-and-switch outlet, where you seemingly signup for a services at a low (reasonable) price, only to find out that claims are categorically denied. The independent technician sent to our home, diagnosed a replacement instead of a repair. We had to pay $60 for that opinion/ service order - in addition to the insurance premium, only for it to get instantly denied by Total Home Protection adjusters. Customer service (Dispute Resolution Specialists) are rude and incompetent. Stay away for this company and find a better, more reputable service provider.

I called 5 times to cancel my policy number and the guy said: "I can hear you properly, that's not true, because I could hear him properly and he answer me all questions." I am so disappointed with this company.

I called on Saturday about my water heater. I am aware that you not an emergency service. I have not received any acknowledgment of my request, much less any information that a technician has been assigned my work. Please take care of this.

Timothy ** was very pleasant and worked with me to get the best possible deal for me. I reviewed two other plans before speaking with Total Home. I felt I received a good value for my time spent with this young man on the phone.

I was looking online at what other people were saying about Total Home Protection and it seemed more legitimate. I have been with them for two months now and I have filed a claim over the phone. The representative was really good. The recent service I had with them was for my AC not cooling. The contractor came right away, and the AC is running now. Everything was taken care of within a few days. But I’m confused if the people from Total Home knew that we already got service because we keep getting phone calls after from all kinds of different people. They were trying to sell us the program again. Other than that, I would recommend Total Home.

I like Total Home's prices and what was included in the warranty. When I filed a claim with them, everything was excellent. I submitted it over the phone and the rep was great. Then the guy came. I had a modem replaced for my garage door and the work was good. Everything has been working ever since, so I have no problems. I've been with Total Home for four months now and they satisfy my needs. They've been professional too. I would recommend them.

So far so good. I have had home coverage through Total Home for a year now and in the past year needed to use them once. My dishwasher which is or was 3 yrs old at the time was acting up. I submitted a claim and within a few minutes, I was able to schedule an appointment with a contractor to come out the next day. The contractor looked at the damage and diagnosed it as the sub-pump. He set-up a repair date and came back and fixed it, no problems. I was responsible for a small copay. It was well worth it. My dishwasher is working great. It's a great company.

I've filed a claim with Total Home Protection and the phone representative was fine. The technician who came was good and was always on top of it too. He also gave me a few points on how to take care of something else that he thought was going on and showed me how I could fix that. I've had the warranty for about two years now and it's worth the money.

I have had an excellent experience with my home warranty. At first, I was on the fence about purchasing a home warranty but I am so glad I did. About 9 months after purchasing my home, my dishwasher broke. I called customer service and they had a repairman out the next day to fix my dishwasher. This saved me a ton of money, and time because he was right on time. Don't purchase a home without getting a home warranty - you'll really be surprised about how much it covers!

Me and my husband bought a house last year. We had been holding off on the possibility of home ownership because of the additional financial, physical and timely responsibilities of potential repairs. I wanted my own home so I did some aggressive research to find a way to alleviate this stress. I found out about home warranties, and by the time we purchased our home, I was set on purchasing one from Total Home Protection. It made us feel better to know we could just call the customer service line and basically have contractors on call who were ready to work for us. The best part of it was really that all of contractors were thoroughly vetted. This is why getting a home warranty really helped me feel comfortable with buy a home. I have a great plan. If my toilet, pool, or things like my garage door stopping working, I’m totally covered and can get someone to come fix whatever is broken. They are definitely worth it.

I was very please with the way your sale man explained everything. He was very polite. He went over everything very well and explained it to where a child could understand every word of what he was saying.

Everyone from Total Home Protection has been friendly on the phone when I submit a claim. When my furnace had gone out, I put in a claim and the technician was extremely flexible. He called to set up the time, moved some stuff around and was able to come out that day to fix it. He was very friendly and really professional when he came by as well. However, with the most recent claim that I have, their reps sent over the technician information and when I contacted the contractor, they said Total Home sent way too many claims at once and they weren't able to handle all of them. They rejected mine and Total Home was supposed to call me back, but they never did. So, I lost a day and I had to call them. Now, I’m waiting for a second technician. Still, Total Home has been pretty good. They have reasonable prices too.

I filed a claim for my stove breaking, they would only offer 349.00, this is an unacceptable rate, I cannot purchase a stove for this amount not to mention installation fees. I tried to negotiate more but was given the runaround from a representative then manager, both continued trying to talk over me. Every time I call the customer service agents are rude, unprofessional and talk over you, you also have to argue with them every time you put in a claim. This company is a hassle, they have horrible customer service and need to have repercussions for their horrible service.

The price isn't bad, but they have no emergency service; no weekend coverage; and the things they cover are very limited. I've tried to cancel twice and both times they've offered me money to cover what they couldn't fix, so I took it and so far have stayed with them. We'll see. The jury is still out.

Fast reliable service with a smile. They are always friendly and pleasant on the phone. I give 5 stars. I couldn't be happier. Customer service is always so helpful and they always deliver what they promise. My claims are always filed in a timely manner and the contractors scheduled are always on time. I was especially happy that the same repairman was sent out to fix my AC that came out to fix my dryer. Talk about efficiency. Thank you for a job well done.

I recently purchased a home warranty, and it feels like the best decision I've made in quite awhile. About 2 weeks after I got my home warranty, I had a major plumbing issue that resulted in quite a bit of damage to my floors and walls. Without my home warranty, I would have had to pay for all repairs out of pocket and also find a reputable contractor to come to my house. Total Home sent someone out and got everything fixed quickly and easily. I recommend this company to anyone that's looking around the market.

AHS prices had gone up just enough to prompt me to start taking a look out there. However, knowing what I know now, I would have been at less cost staying with them coming out-of-pocket for the things that have come out-of-pocket for. Things have gone fairly well with Total Home Protection and their responsiveness as far as getting the message out when I need repairs, although it’s only been a couple times.

As a new home owner, my home warranty gave me peace of mind. The buying and closing process had already been so stressful, I was actively looking for ways to make the ownership process as seamless as possible. My plan covers repairs for almost everything, including plumbing, HVAC and surprisingly, some appliance repairs. The contractors actually do their due diligence in trying to make repairs rather than just calling in for replacements. I was a little skeptical about the contractors at first because it didn't seem like you could choose your service providers but after using some of Total Home's contractors, I trusted that they were great at hiring contractors. My husband is a handy man, and although he was hesitant about the necessity of the home warranty, he has enjoyed the benefits of having a service on-call to fix things that are a little too beyond repair for him to handle.

I feel so much better now with my home warranty. I am a first time homeowner who takes pride in my home! I thought getting a home warranty was a great option to make sure I keep my home in its best condition, especially because the prior owners did such a terrible job upkeeping it. I was skeptical at first because I thought maybe I could find something cheaper, but after doing some research, Total Home's plan seemed like the best option.

I purchased a home warranty from Total Home for my rental property. I wanted to make sure that I could cover fixes on the property to avoid any delay in renting it out. I recently needed a garage door replaced after it kept malfunctioning. I wasn't sure how bad the damage was, but my tenant needed it fixed right away, as she uses the garage as storage. After THP had a contractor come out to look at it, he reported that my garage door needed to be replaced. He put a temporary fix on it to secure my tenant's belongings. Once the new door was shipped, he came back and quickly installed it. The labor costs for my replacement was completely covered and my claim for reimbursement on my replacement door was processed quickly. I would recommend a warranty for exact situations like this. It could've been such a hassle to have this handled, but it wasn't!

Having a home warranty really comes in handy when repairs need to be done. I purchased homeowners insurance and I thought that was sufficient to cover all types of damage in my home, but I was clearly mistaken. I recently had an emergency situation in which my plumbing was so backed up, it was flooding my house and ruining my carpet. I was very pleased that I was able to call Total Home right away and they displayed such urgency in having someone come out and repair my plumbing system. Once the contractor arrived and assessed the damage, he called THP and they told home that they would cover a major portion of the repair costs. I paid a small amount and my plumbing was completely fixed. Would recommend everyone who owns a home to get a home warranty.

Highly efficient, exceptional customer service and quick assistance whenever needed. My aunt decided that she wanted to come for a visit from North Carolina for an extended stay. She would be here in two days. I panicked slightly because I had not been doing a great job maintaining the guest bathroom in my house. The shower was not functioning well, sputtering water everywhere when it was turned on, and the toilet had a delayed reaction time when flushed.

I was so excited to find Total Home Protection. They are one of the few home warranty companies that has such comprehensive plans! I never knew that homeowners can get coverage for any type of repairs or replacement of items in the home, including plumbing. It turns out that even appliances are covered. We're actually looking into having a pool built and that is covered too! Plus, they do all of the leg work with the contractors. I tend to drag my feet on getting things repaired when I am unsure of who to call. Now I can just call Total Home and they'll take care of the rest. I'm really glad to know that this is available for homeowners in my area.

We’ve owned our own home for a year now and the home warranty that we have is absolutely amazing! After comparing Total Home's offerings to other companies, I found that they offering the most coverage for the best deal. I couldn't believe it when the sales rep said that the plan we have even covers our pool. Being new home owners is nerve wracking but having this home warranty has taken away a lot of stress. We recently needed to have our bathroom plumbing looked at due to a leaky toilet and they saved us from having to find our own plumber. THP sent out a trustworthy technician to look at and fix the problem for us! It was super quick too! We are so happy with our home warranty!

I wasn’t sure if I needed a home warranty, but I purchased one on the offhand chance that it would come in handy. The warranty was a God-send because my house needed the roof replaced. In the process of the damage being done to the roof, a few appliances of mine in the attic were also damaged. I wouldn’t have been able to afford to do have any of them plus my roof repaired without the warranty. Total Home sent reliable roofers that beautifully repaired my roof – no more leaks. I was also able to coordinate with them to have someone come out to fix the damaged appliances as well. I would suggest that every homeowner buy a home warranty. You never know when an appliance will go out or the pipes will burst.

I had different home warranties. Some were okay and some weren't. They just pretend like they wanna come out so they could just get paid and they don’t really care if the problem is resolved or not. I switched to Total Home thinking that I wouldn't have same experience, but I ended up having the same. The recent experience I had wasn’t so well. I had a guy to come out and he was supposed to replace one of the parts on one of my appliances. He told me to call him back and I did but never heard from him ever again. It seems like the contractor's ratings that we get through Total Home are 1, 2 stars. I'm gonna cancel my home warranty 'cause I don’t want it anymore. I moved so I don't have the need for it anymore and the appliance is now working properly. I wanted to go with Total Home but I went a different route.

The freezer was working, but the refrigerator was not getting cold. I called Total Home Protection and they told me that someone would contact me. I found out later that it would be a day or two so I called Total Home Protection back. They told me to Google a refrigerator repair in my area and pay for it out of pocket then I would be reimbursed for it. The contractor I picked did a good job, but Total Home Protection has yet to reimburse me with the full amount for the repair.

I'd been living in my house for eleven years when suddenly the pilot light in my water heater just would not stay lit. I for one hate cold showers, especially in the dead of winter. It would have been cold showers for days without Total Home Protection! I made the call and within two days, they had a contractor. I couldn't believe how quickly they jumped into action and had a contractor come out to me, check my water heater, assess the damage, order a replacement and install it. They were so pleasant to work with, and the labor & replacement were extremely cost-efficient with my warranty plan. I can't say enough good about them!

I’m having a bad experience with you guys now. I never authorized you to take the whole amount from my account. I see that you did. We agreed on a lesser amount. I don’t have the whole amount to give you. I think we agreed on $75 to start with.

I had two of my appliances go out at the same time, both my dishwasher and my dryer. I use both of them on a regular basis so it was essential that they both be repaired as soon as possible. I used my home warranty from Total Home Protection for the first time and I was really pleased. It's good to know that you are covered when unexpected breakdowns occur like this. Everything was explained to me when I called in to schedule repairs, and the repairs went smoothly. This is a must have for all home owners.

Angle, a customer service manager and others at TPH are a joke. Three separate service companies, 28 calls to customer service and its managers and a month later still no working AC. Read the reviews and you will see a constant theme of claims denied. My claim started April 16th and involved an AC unit. The first technician diagnosed the problem with the main circuit board stating it was faulty and was not sending power to the blower motor so air would not circulate into the home. OTHERWISE THE UNIT WAS FUNCTIONING AS IT SHOULD. Company 1 had THP ordered a board and it was sent to my home. Company 1 refused to return and install the circuit board due to compensation. A second company was assigned April 26th and never showed up due to the same problem.

First called Total Home Protection in January. My furnace was not working on the coldest day of the year. It took 2 days for a tech to come, and when he did, he diagnosed the issue and didn’t come back. When I called to let THP know they assigned another in another day. The new technician fixed the problem, but I got a call from them 2 months later that they had still not been paid. They said by the end of the week I would have to pay them directly and seek reimbursement from THP. Finally a week later they paid after several phone calls from me trying to address the issue, and being connected to several different people, each time have to explain the problem again.

My home warranty was a life saver! When I needed plumbing services, they were so easy to reach and communicate with. The customer service was excellent and they really seemed to care about me, which was really nice. They handled the claim quickly and accurately. After that experience, they've made me a very satisfied customer. I would recommend Total Home Protection 100%. Great company to do business with, something I rarely say!

I had a friend that has Total Home Protection. I called them when my dryer wasn't heating and the contractor was good. He came out, and analyzed what was going on and told us, and then he had to order the part, got it in a week, had to come back with it and and he fixed the dryer. Everything has been good and we have no more issues with the dryer. I will recommend them.

The toilet was broken in my daughter’s bedroom and I called Total Home Protection in. The guys that came to fix the toilet were very nice. They had to order a part and that came in in about three days. This was my first claim with Total Home Protection and the experience was good.

When I first called Customer Service on May 4th, they told us someone would be in touch with us on Monday, May 7th. After most of the day with no word, we called and were told there was no notes in our account and that we didn't call them. Of course we got upset about this. Then once we finally did get a technician to come out and look at our furnace/central air .. we were told it is not covered .. really so this was a waste of our money. We feel that we were lied to. This is fraud!!! Plain and simple.

My washing machine was not working. I spoke with a Total Home Protection representative over the phone and he was very nice. He sent somebody to fix it and they could not fix it in the long run. So, I purchased one from Home Depot, which was a little more than I wanted to spend. Then, I sent the claims paperwork to THP along with my receipt for my replacement washer, and they mailed me a reimbursement check within a day or two. Although I had to spend a little more initially, I am happy that I was able to get a better a machine. Total Home Protection took care of it and I was very thankful for their work.

I had my dishwasher for a while now and I knew it would stop working one day. Thankfully, I was well prepared for that day as I purchased a home warranty plan from Total Home Protection. I had heard such great things about them so I had high hopes that everything would go smoothly. I called customer service and they answered promptly and professionally and was able to answer all my questions I had. I told them I need either a repair or replacement on my dishwasher and a contractor came by my house within a day to check out my dishwasher. He thought I would need a replacement and THP was able to cover the cost of a new one, expedite the shipping and have the same contractor return and install it within 2 days. I did not have to shell out any out-of-pocket cash! I am completely satisfied with THP's service. I'm so glad I made the decision to purchase the warranty when I did. Also, I love my new dishwasher!

I can't recommend this company enough! I didn't know what to do when a pipe burst in my basement. I'm a first time homeowner and I was used to living in apartments where I'd just report all issues to the super. When I calmed down enough to call Total Home Protection, I was still a little hysterical, but Steve did a good job of calming me down. He quickly scheduled an excellent plumber to repair it. The plumber came at the perfect time. There was very, very minimal damage done to my stuff. And it was covered! Keep up the good work!

What a delightful transaction from start to finish. Sam was courteous, professional, and a pleasure to deal with. We hope our plan will prove to be a good benefit to us. Sam ** was thorough in describing the various plans available to us. Within minutes our policy # was issued and the PDF file sent to my inbox.

Total Home Protection has been good. I have problems with my dryer and they took the information and they said one of the contractors will be calling me. They called me back later that day, came out a day or two later, fixed it and I'm done. I filed the claim over the phone and the reps have been helpful. Plus the technicians have been very good.

Between Daniel and my neighbor, Carol **, We bought two policies from you today. It was easy and nice! Daniel did not force us to buy and gave us several senior options for the two homes that we insured. We were with our old company for 33 years and we do hope this new company of yours will be as good for us.

Took it out. I Developed a gas leak in my oven, they said it was pre existing. But...couldn’t prove it. They refused to fix it or replace my oven. The gas valve was no longer available. Then they said we will send me a check 133.00 to buy a used one on eBay. Angel the service manager said, “We will get the check to you right away, it won’t take the 30 days it normally does because of the gas leak.” That was 7 weeks ago, still no check so I cancelled the contract and stopped them from charging my credit card again. Total Home Protection do not stand behind their word.

Good if you want to feel like you have protection - but don't expect them to actually pay for anything. Sign up process was smooth. Took my money. Never heard back. Had to call 3 times to get an email with how to file claims or a copy of the plan. No website to file and track claims. Signed up 3 month ago and had 2 claims flied. Both were rejected due bogus interpretation of their own service agreement in direct contradiction to what is written in there: 1. Toilet stop leaking - they said there is corrosion which is why the leak happened and anything corrosion related is not covered. Well - of course there is corrosion after it has been in place for 20 year. Any old plumbing instrument failure can be related to corrosion in some way allowing them to reject all such claims!

The water stopped going out of the sink and my son tried to clean out the trap thinking that that might be what it was. Filing a claim with Total Home Protection took longer than I thought to hear from anybody but it wasn’t a big deal. It took about three days before someone reached out. My interaction with the contractor who came was very good. I just sat here and he worked. Now, everything is running as it should.

My dishwasher quit working a few days before I had a dinner party planned. It was definitely an inconvenient time. I had my friend take a look at it and he advised me that my dishwasher probably couldn't be fixed. I worried that I would need to purchase a new one and I did not have the money for that. I called Total Home Protection after recalling that many of my appliances was covered under the warranty, and they had a service technician scheduled and dispatched right away. As my friend concluded, my dishwasher needed replacement. My replacement and installation were completely covered. I literally had to pay no out of pocket expense for my brand new dishwasher. My dinner party was a success and the dishes were immediately done after it finished. Total Home Protection saved the day!

Sam ** was wonderful. He explained everything to me and answered all of my questions. Very professional. I will deal with Sam when I have an issues. Very happy that he contacted me and explained exactly what this is all about.

My washer broke, had a technician come out. He said motor is out. THP said they will send me a check (which I will have in 30 days) for $300 to help purchase new unit. New washer similar to mine is about $900. When I told him I was told at the time of purchase of the policy that if they can’t repair it (or choose not to), they will replace it. He read me a section in the policy that says they don’t really have to replace anything. They reserve right. My bad for not reading every line; but if you are thinking about getting their policy DON’T. I had a claim last year on a dryer about 30 days after I signed up and the CS rep told me on the phone she didn’t believe me my driver broke right after I bought the policy. That should have been a warning to stay away from them. But I wanted to give them benefit of a doubt.

I have had Home Warranties since 1994 on three different homes: one large, one medium, one small and have always renewed my policy yearly. Total Home Protection is the fourth home warranty company I have worked with and so far you all have the best plan coverage, the best customer service and the best contractors sent to the home! I just signed up a friend today for one year (not six), but he still saw a great rate and real savings. 1994 to 2009: HBW 2-10. 2009 to 2014: First American Home Warranty. Dec. 2017 to Jan. 2018: Choice Home Warranty (I dropped Choice and switched to THP). Jan 2018 to present: Total Home Protection, a six year plan!

I called in a claim to Total Home Protection and they were pretty rapid. The gentleman was there on time when he said he would be and determined what was wrong. It took two days to get the part for the thermostat on the refrigerator but I understand that. We didn’t lose any food or anything, I just gave it a good knock right there and it would come back on for a while. And they came put the part in right on time. It's now working like it's supposed to work. We were happy with it and I’m totally satisfied with the way they handle it.

Satisfied with customer service. Very knowledgeable about the service I will receive. Every detail of my coverage was given to me. Enjoyed talking with your representative. Hopefully I won't have to use this service but I feel better knowing that I am covered.

I have called on a number of occasion to please unsubscribe me from their emails. I was considering Home Insurance, but after not getting a response to my request taken care of, I will probably not consider this company. A quality firm would normally allow customers to unsubscribe from email blasts, this firm does not offer that. They are just clogging up my inbox.

It was brief and easy to understand.The agent was precise in the coverage plans and the plans met my household needs. I was also given the opportunity to extend my coverage for 3 years and do it with installment payments. Thank You.

Jeff ** was a tremendous help to me while renewing my contract, on 4/17/18. If it were not for his friendliness and knowledge I probably would not have renewed. I was on the edge because I haven’t used it for the last year, but Jeff explained things to me and helped me pick out the best plan. Thank you Jeff.

Upon this review. the company reached out to me and resolved my problem

The first time I requested assistance with a covered repair, I got 3 solid weeks of we are trying to find a tech. After 3 weeks I gave up waiting and found a tech with one phone call, Total Home said if I paid out of my pocket at the time of service, I would get a reimbursement. Within 15 to 30 days, 3 weeks later I was still waiting, when I had a second covered repair needed. I call them and when I was told they had a tech, I was very happy it was the same day, the next day I did not have a tech, so I call them and they lied to me. They told me they had never used that company so they could not use them for me. I had already talked to the tech, and they told me that the reason they were not coming is because they charge a trip fee, and Total Home was not going to pay.

Jeff was very "up front," courteous and professional. He made the whole process "painless!" We appreciated that he did not try to sell us what we did not need! He was very prompt in his follow-up emails. We will be recommending this company to friends!

A company full of scamsters. And I have every reason to believe that almost all their good reviews here are fake. I would be surprised to find a single satisfied customer from them. They will charge you more than what they promise, and will NOT cover ANYTHING that promise they will cover. Biggest scamster is Henry **... their "Director of Sales". He brought me onboard by offering some value-deals. Later, I was billed a completely different amount. When I tried to call him back, he was speechless and did not respond. He said he would call back, and obviously he never did. Further, he refused to pick up my calls.

After 3 contractors contacted by Total Home Protection finally got a tech to come to my house. He reported to Total Home Protection the cost to repair the washing machine. They would not pay for the repairs. Instead they offered me $300.00 toward buying a new washing machine. They claimed that was their policy. Heck I can't get a cheap one for less than $600.00. They are rip-offs. If I had knew that's how they do I would have never signed up with them if I knew how lowdown they are.

I am glad to know that your company cover "limited roof leak" which my previous HO warrantee do. Also Mr. ** told me about Senior 6 months free offer (May 1st 2018 thru Nov 1st 2021... (42 months total). The best part I like is - IT IS TRANSFERABLE OR REFUND if you sell the home before 3 & 1/2 years. Thank you.

Jerry was awesome, very knowledgeable, great experience, he set me up with the right plan that was the best value, he covered all the different plans and tailored one for us. We look forward to a long term relationship with your company.

Please note that I have cancelled the Total Home Protection Plan ** immediately after receiving the Contract Terms and Conditions. The full amount for the plan was withdrawn from my Amex credit card account even before acceptance by me and the starting of the contract date 4/21/18.

Sam was the best person I could have dealt with. He understood everything I was asking and showed compassion and the way he handled what I was saying if I was asked would I refer him to anyone and everyone I know.

My mother in law referred me to this program. When getting my policy, Jeff ** was great to work with. He explained how the policy works and what all it covers (which is everything in your house!!). I'll definitely be referring a friend in the near future.

Quick response on app. I was just barely finish to get a quote when one of your representatives called me to guide me on a quote which was a lot affordable than my previous insurance company (American Home Shield). Now I just hope this company follows through with results.

Cortney was polite and considerate over the phone in setting up our account. We were changing from another home warranty company. I think he assisted us to tailor the best coverage for us, hope when we see it in writing it is.