ServicePlus (Formerly Total Home Protection) Reviews

During one intense, snowy winter I was more than concerned with attaining heat and keeping warm. My heater begin to fail me as I shivered through the cold. I am not really used to living in a state with cold winters so I did not adapt so well. It was essential then that I get my heater fixed as soon as possible. After contacting several local repair companies, I decided to instead, use my THP warranty. These repairmen, although local to the area, had little availability, and were charging me an arm and a leg. Total Home Protection, on the other hand, was able to dispatch someone in 24 hours and I was able to my get heater fixed. No complaints. No breaking the bank.

This company is a complete rip-off. I have read MANY reviews with the exact same complaint that I have. They won't cover AC or heating units at any cost. It seems the standard reason for denying a claim is rust or corrosion (on parts that are not made of a material that will rust or corrode). We should have delved deeper into the customer reviews on this sham! Beware and look at as many reviews as possible before investing in a home warranty.

I was happy with what the tech did but whoever took the phone call didn't do a good job because they didn't give the contractor the right order. When I called in, I also said that my water wasn't running. I don't have a good flow going in my sink. But the contractor said I had only one order and that was to fix the bathroom. I specifically told the lady on the phone that I had two plumbing issues. She said the issues were under plumbing so that would not be a problem, and that the contractor could do both of my issues. But only one order was given to the contractor.

Trying to get response to my request but with no result. Phone is busy, sent email & phone calls with no response for 7 days. Dan ** if I don't hear within 48 hrs, I will have to turn this case to Media to look into. Thanks.

I had a problem with my dishwasher and I called THP for assistance. I bought their extended warranty when I moved into my new house. When I called about my dishwasher, William scheduled a tech to come over and fix it. He arrived on time and went to work. About an hour later it was running just great! I recommend this warranty to cover your home appliances.

Total Home Protection are a rip off. 1st claim refrigerator not cooling. They came out checked and said it was the valve between fridge and freezer not working which isn't covered as it wears and stops working. We hired another tech who said it was working still no pay. 2nd claim AC had leak in inside unit. They said had leak in coil. Tech and second opinion both agreed small leaks from unit. Total Home said leaking coils not covered as corroded and rusty. Coils don't go rusty as aluminum or copper still not covered. In reading their not covered basically a condenser is covered. Total Home Protection is a TOTAL RIP OFF.

I have purchased Home warranty for my two homes from this company. It was the worst decision I have made. I have filed two claims with this company for each of my homes. Both claims were denied based on bogus reasons. Despite that I have obtained written statements from the technicians they sent that the reason of the appliance failure was due to old age and wear and tear. They denied the claims claiming that the reason of the failure is rust and corrosion, which is not covered under their policy. I deeply think that this company is con artist and a thief. I wanted to leave my review for others to see and stay away from them. I will be filing a claim in small claim court shortly.

After dinner, I went to wash the dishes and as I turned on the garbage disposal a loud clicking noise came from my drain. I called Total Home Protection and spoke with Samuel, who scheduled a tech to come over the next afternoon. He arrived on time and ready to go. He was under the sink for a bit, but the next thing I heard was a very smooth running disposal. My garbage disposal is running perfectly now. I am a very satisfied customer. Thanks THP.

The thermostat went out in my refrigerator and I called Total Home Protection with my extended warranty. Customer service helped me get a repair person out to replace the thermostat in my refrigerator within a few days. I am so glad I have Total Home Protection, they are always polite and helpful and even called a week later to make sure everything was working properly! Thank you THP!

They lie on the PO reports so they don't have to pay for repairs. The technician writes one thing and the office changes the diagnosis. Also the technicians have told my tenants they will be back and they don't come back because the claim was denied and they don't even inform the warranty holder.

I am very happy with the customer service department at Total Home Protection. When my heater would not turn on recently, I called THP to use my warranty for service. They arranged for a contractor to come take a look. One of the wires in the attic had been chewed and they were able to fix it. That was a week ago and they just called to check if everything was still working properly and all the repair and checks costs was my deductible. I'm impressed.

Do not waste your time with this company. I am filing a complaint with the BBB and am going to contact my AG. I bought this plan at the end of last year. My first issue was my water heater went out. They do not have customer service agents available 24/7 as they advertise -- they have an answering service, as I was told by the person answering the phone on the first call. That is deceptive in my opinion as they act as though your issue will be being worked on immediately. I finally found my own plumber and it took over a month to get reimbursed.

Only 1 Contractor in the area - This company is a complete joke!!! I received this warranty with settlement and what a waste of money! My plumbing is leaking and destroying my downstairs neighbors ceiling, furniture etc. I called to submit the claim and 2 days later (Fri) I received an email from a plumber out of Phila, I live in Wilmington. He stated that he had a job in New Castle on Sat and could call me when he was done to see if I was home. Well, waited most of the day on Sat and no call. Went about my business only to get a call saying "I am out front of your building", I explained that I was not available and then told me he would call on Mon and we could set up something for early AM during the week.

Our washing machine didn't work and I called Total Home Protection, but there was a delay. They said that somebody will be in touch with me in 72 hours. When I looked up the business, it was a town in Newport News and I looked up the business, it was very small. I called them and the old lady that answered was extremely nice. She said that they can't come out to our home for two and a half weeks, but she would put our name down. I said that I can't wait two and a half weeks, but it was a small business and they could only handle so many of those a day. I was on a line-up. The rep said that they called Total Home Protection and told them they cannot supply with all our needs and they can't handle the amount of work we were giving them. I called Total Home Protection back and I said, "Do not tell me that you only have one company, one company, that can do my house."

We have decided to contact the Federal Trade Commission and the Attorney General regarding your illegitimate business practices. We have given you every opportunity to pay us for the work we have done for YOUR CLIENT REQUESTED BY YOU! We asked for payment way before 9/20/2018. In fact the bills were faxed to YOU at YOUR REQUEST on 4/20/2018. THE SAME DAY THE WORK WAS COMPLETED. BASED ON ALL YOUR 1 star reviews I see I am not the only one you have tried to get out of paying.

I called THP about my central air unit not working at all. Adam opened a claim for me and scheduled a local contractor for service the next morning. It turns out my low voltage wire was severed. He thinks something little chewed on it. He repaired the wiring and submitted the order ticket to THP. All I had to pay was my deductible to THP. I am very pleased with the great customer service I received from THP. Thanks!

My heater stopped working last night, I tried call THP for 35 minutes and just kept getting put on hold, I just pushed every button. One guy hung up on me, I finally got ahold of someone and she took my information, but said I had to wait 1-2 days, um it is going to be below zero here tomorrow!!! Not very happy!

Early in the summer, I neglected having an HVAC technician come out to check, clean, and refill my air conditioner. I was caught up in day-to-day life and enjoying my infant grandson and daughter-in-law during their extended visit. Well, Murphy’s Law punished me sufficiently for my negligence by causing my unit to stop working on one of the hottest days of the year. I speculated the chances of getting an HVAC tech out to the house quickly during the heatwave were low. Visualizing the worst case scenario of my special guests sweltering under the ineffective breeze of window fans, I was ready to start calling family and friends to take them in until I remembered my home warranty with Total Home Protection.

Purchased this warranty May 2018. In July 2018 had a claim on a/c which was told they did not have a contractor in the area. Then September 2018 contacted them about furnace issue. These people are complete liars. They said my claim was denied because my unit was low on Freon! Let me remind you it is a gas furnace. Then they said it would not be approved because maintenance was not done and the unit leaked. Once again it is a gas furnace. Then I told them I have a copy of the invoice sent to them and I knew they were lying and did not want to fulfill their contract. The man had the audacity to ask me how they were not fulfilling their contract. We the consumers who have been ripped off by this company should file a class action lawsuit against them. Be careful dealing with them. They are liars and ripoffs.

Let my testimony be fair warning, Total Home Protection will rip you off. You may think that you're saving money but in reality, you're not. I had a clogged kitchen sink and the drain pipe was leaking. They refused the claim saying the leak was caused by the pipe rusting according to the plumber they sent to diagnose it. I told them the pipe is PVC which is plastic and plastic doesn't rust. After a week, they responded that the claim was refused due to the leak being caused by corrosion. I told them again the pipe is PVC and that PVC doesn't corrode. After another week they responded back and refused the claim saying that the leak was caused by outside sources. They couldn't give me the name of the outside source, they couldn't give me any evidence of an outside source and they couldn't give me an example of an outside source. Please save yourself the time, trouble and money by going someplace else.

Am beyond pleased with the service I received from THP! My ice maker stopped working and I called THP and explained the issue. I was sure that I was going to have to buy another refrigerator, but they simply asked for a good time for them to send a worker to come out and take a look. A serviceman came over and he was very professional, promptly took care of the repair, and made sure it was working properly before he left! Thank you THP for providing me with the best warranty.

I enrolled in the home warranty program after asking lots of questions. The representative said I could get a refund after speaking with my husband if we decided we didn't want the warranty. I enrolled in the program on 8/31/18 and canceled the policy on 9/1/18. It is now 9/28/18 and I am still waiting for a refund. I called today for the second time checking on the status of my refund and the representative said the refund was processed on 9/4/18 and can take 30 days for a check to be issued and then another 10 days to reach me. My impression was when I purchased the warranty on 8/31/18 by credit card that my refund would be applied back to my card. They never said it would be issued back to me in a check. No wonder it is taking forever to receive my money. If you decide to cancel your policy, expect to wait 45 days before you see your money. Not a great way to do business.

Just my luck, my dryer went out days before my vacation. I started to panic thinking I was going to have to replace my dryer (which would cut into my vacation money lol). Then my husband reminded me of our Total Home Protection plan. I decided to give them a call and see why they could do. The woman I spoke to was very nice. She told me we were covered under our plan, and set an appointment for someone to come look at it. The man she sent was very professional, he fixed the dryer rather quickly. Now it’s back working and the best part we only had to pay our deductible!

I paid hundreds of dollars for this warranty. I called today and told the lady that my pipes were making a noise when I turn on the bathroom water. She must of asked me 5 different times in 5 different ways what the problem was so I kept explaining until I said the word "Pressure". She said OK that was it and placed the claim. She said I would get an email with the info for the Tech to come out. An hour later I get a call that the claim is denied because they don't cover water pressure??? I explained that my water pressure is fine, my pipes are not backed up it just makes a sound or a whistle. I thought the point was to pay $60 bucks have someone come out and diagnose the issue and then let me know what the problem was and then we see if it is covered? They said no I had to specify first what the issue is. If I knew the issue I would fix it and not need you guys. What a freaking scam. Nothing but a scam and now the fight to get a refund.

I have had a plumbing job, not repaired by Total Home Protection. Estimates from two plumbers confirmed a venting problem and the need to snake the pipes. THP did not approve either action because the drain was slow but the sink did not remain clogged. I am paying out-of-pocket for the repair and no longer contact THP for my plumbing issues.

Recently, we had quite a storm. I noticed what looked like a water spot on the ceiling. Since I have an extended warranty with Total Home Protection, I called to file a claim. Amanda was very nice and arranged for a service contractor to come over. James was on time and very nice. He hopped right up and found a small hole where some shingles blew off. He fixed the hole and replaced the shingles. Thanks!

The garbage disposal broke down, got burned, and wasn’t working. At the time, I kinda forgot about Total Home Protection and thinking I was without insurance. I was on my way to Lowe's to get one of those, then while I was checking my phone and checking out an email from another company’s conversation, I realized that I have an insurance. So I called Total Home and it worked. I spoke to one of their agents then they sent put a tech who fixed it. It was pretty good. I didn’t know who they hired but he was very professional. I never used an insurance before and I’m so happy because Total Home responded really quickly and they were very helpful. You never know when you’re gonna use the insurance but I’m glad I did because if something happens, Total Home will be there for me.

I am so glad that I purchased the extended home warranty from Total Home Protection when we moved in to our newly purchased home. When my refrigerator stopped cooling, I called THP to open a claim on my extended warranty. Nick at customer service was very nice and arranged for a technician to come and check it out. John, the service tech, arrived the next morning and jumped right in. He worked his magic and the fridge was cooling again. Thanks THP.

I tried to wash my dishes in the dishwasher washer but it kept making churning noises and it would not fill with water. I tried repeatedly. Since I have an extended warranty with THP, I called to open a claim. Barbara was really nice and arranged for a contractor to come over the next afternoon. He arrived on time and started working on the dishwasher. He was able to clear out the lines and the dishwasher began working fine again. I only had to pay my deductible. Thanks!

I spoke with a good representative from Total Home Protection when I submitted a plumbing claim over the phone. However, the guy who came out was awfully dirty. He left his mess after he finished and the clean-up was terrible. Still, he did the job. Since the repair, my plumbing has been fine.

OMG I wish I would've believed the negative reviews I read before choosing these guys. I finally chose them when closing on my house because they were a little cheaper, and at the last moment said “sure, we will cover that”. Just to get my money. They cover NOTHING. They will not honor ANY agreement. There is a Loophole they produce for EVERYTHING you try to claim. There is NO negotiation, NOTHING. They obviously spend plenty on their website, and their phone hold music and message, which you will hear A LOT when you call. They have NO service suppliers in my area, AUSTIN TX. None. To work on regular appliances, or AC, or plumbing, or electrical. Didn't matter because they have found ** reasons to NOT even try to honor my claim. FOUR TIMES.

My water heater was not working properly, so I called Total Home Protection so they could help me. This is covered under my extended warranty. William arranged for a contractor to come over and check it out. Apparently the pilot light was not working and had to be replaced. He fixed it! Now I can take a shower and do the dishes with warm water. Thank you Total Home Protection.

After I filed a claim with Total Home Protect I got an email that said I had to call a certain certain plumber and when I called the plumber said, “I no longer work with that company anymore, so I'm not gonna be able to help you.” I called back again and said, “Hey, you guys gave me an incorrect company. They no longer work with you guys.” So they sent me this other company. The rep was very efficient and helpful. She was very nice. Plus the tech she sent was very helpful. He said he was very busy at the moment, but he was gonna make some time to meet me as soon as he could. He called me an hour after and said, “Yeah. I'm on my way over there.” The water of the tub wasn’t going down and I couldn’t take out the strainer so he has to go over there and fix it for me. He did an awesome job and did it really fast too. I was really happy with Total Protect and I would tell my friends about it.

We recently purchased Total Home Protection. We had it for 2 months when the AC went out. The technician came out and told us the company REQUIRED a leak test which they would not pay for. ($110) So I'm already out $60 for service call and $110 for a leak test. The AC unit is 12 years old. The company denied the claim due to "Section 7 part D that states if there is rust or corrosion then the claim will be denied." What a joke. While on the phone they asked if I had maintained the unit. When speaking to my technician he stated that my type of problem would not have been part of the normal maintenance and because an AC unit is metal and AC units sweat there will always be rust.

We were one of their PREFERRED CONTRACTORS. We were dispatched to go to one of their clients home 60 miles away to check the swimming pool pumps that were not working. We were advised that there was another pool company who did a repair and it was botched and we were asked to go fix it. They agreed to the 90.00 service call. Upon tech's arrival and diagnosis we called into THP for approval to fix right then and there so they would not have another service call. The phone went unanswered. We then called the homeowner. He said he wanted it fixed and to make the repair and he would handle THP.

My family switched to this provider in June 2018 after 8-plus years of consecutive coverage with a competitor. Enticed with broader coverage with lower service call deductibles, we took the plunge and switched. Oh what a nightmare. We waited the required and understandable 30-day waiting period before coverage applies. We purchased their contact 06/09/18. We cancelled the prior warranty 07/10/18, effective 07/11/18. Sadly, we were struck by a pair of claims, 1 to our dishwasher and the other to our air conditioning coil in August 2018. Both claims were denied by the company without any written evidence to substantiate their claims. Requests to invoke mediation clauses and second opinion clauses of the policy contract were ignored. Their service contractors' written diagnoses of the problems did not reconcile with their verbal allegations. We have incurred $3100 in costs for the replacement of these items.

Total Home Protection has been a lifesaver to say the least. I had an issue with my air conditioning completely going out in the middle of August in this humid Midwestern heat. THP came to rescue within a very short period of time as they sent a licensed certified technician out to my home. The relief of knowing that no matter what large appliance breaks down, THP has my back and is a blessing for me and my children. The 24 hour service is so convenient and now I never have to worry again. The technician was super fast and my air conditioning is running better than ever before and all it cost me was my deductible. Thank you THP.

I have an extended warranty with Total Home Protection, so when my oven stopped heating, I called for help. James opened a claim for me and arranged for a local contractor to come out. Robert was on time and got right to it. The pilot light was fried and had to be replaced. When he was finished, he cleaned up and showed me that it was working fine again. My only expense was my deductible. Thanks THP!

Total Home Protection covered more and they have better cost. The warranty covers air conditioning and the Freon that others don't cover, which is the most expensive part of everything. We've been running the air conditioner and it wasn't cooling enough, so I thought that maybe I needed a little more Freon. However, what it needed was to let some of the Freon out because when the unit has got too much Freon, it will not get cold enough. The contractor was very nice, fast and good. He was knowledgeable of what he was doing. He let quite a bit of Freon out and the air conditioner has been fantastic since then.

I had a couple light fixtures go out that I could not get to come back on. I called customer service with my extended warranty information and THP scheduled a contractor to come over the next day to fix my lights. He showed up right on time and it was all fixed in a timely matter. A couple days later the tech gave me a call to make sure everything was still working correctly for me. I have never had a tech call me to make sure everything was working properly, I’m very impressed. And with only having to pay my deductible it worked with my fixed income. Very professional and fixed all my problems. Great warranty!

My AC broke down a few weeks ago. As I have an extended warranty with them, I called to file a claim. James, in customer service, was able to schedule a contractor to come over the same day. We have children and it was very hot. My capacitor had gone out and the tech had replaced it. He also cleaned the unit as well. Thanks THP!

Moved into my new home where I had issues with my air-conditioning system. I called Total Home Protection for service using my extended warranty. They scheduled a contractor to come over. The capacitor was fried so he replaced it. Now it works just fine. Great warranty. Thanks.

Bought this warranty expecting good service after reading reviews on their website. Had an AC problem right at the beginning of the warranty, a tech went out, information was sent to the Total Home Protection and I was informed that it was a pre-existing condition, nothing could be done. Well of course it's a pre-existing condition the house is 15 years old! It only gets better, called to cancel my policy which I paid 400$ for 12 months, had the policy for two months and I was informed that I will only be refunded 219$, this is outrageous. I was clearly told by sell representative that I could cancel the policy at any time without any fees associated. Now I was told that somewhere in the tone of pages of information I got, it says it very clearly that there are fees. Unbelievable how I just got dug into my pockets. Be very careful buying this warranty, read through all the fine lines!!!

I love Total Home Protection. When my AC stopped cooling, they sent a contractor over to repair it. I have a big family and was concerned about the situation as it was getting hot inside. The unit was out of freon, so he refilled it and cleaned it too. I only had to pay my deductible, which saved me a bunch of money for sure. Thanks THP!

I’m happy that Total Home Protection warranty was my choice for an extended home warranty. When my water heater went out I was very upset. My family has 5 people that really need hot water. Moreover my daughters can’t bath without warm water. I thought about Total Home Protection, so I called them to talk what happened. I talked to Samantha, who was very friendly and she said she would have a plumber come to fix it. The next morning the plumber arrived. Unfortunately, he told me the water heater was too old and not up to code. We both spoke to Samantha again and a replacement was ordered. He was able to go and pick it up and the parts to bring it up to code. Instead of being full price, I only paid my deductible. This is an excellent warranty, I really love it. I would love to recommend it to everyone.

I’ve tried many home warranties but no one is as good as Total Home Protection. Recently, I realized my air conditioner had stopped cooling. I called customer service right away. Sarah was able to schedule a contractor for the next day. He was on time and really nice. He found that I was out of freon and refilled the tank. He also not only cleaned the unit, but showed me how to maintain it too. I am really happy with this home warranty.

Don't buy. My compressor went out in my air conditioner and they denied the claim stating it was an "act of god." The tech sent out told me he submitted claim as wear and tear. I was told lightning was probably involved. That's crazy since this is California and it dry as the desert with no clouds or lightning anywhere to be seen. They are frauds and very willing to cheat people.

I don't normally write reviews, but I am so glad that I purchased my warranty with Total Home Protection. A few weeks ago my jetted tub just quit working out of nowhere. I was disappointed because that meant I had to skip my long soaks in the tub that give me huge relief from stress and pain. Then I remembered I have my warranty plan and I called Total Home Protection and spoke to their super friendly and helpful customer service team. They sent a tech out the next day. He was professional and did a great job repairing my tub. The competence of both the tech and the customer service team is unbeatable. He even neatly cleaned up the work area. I paid my deductible and I was all set. I'm so thankful to these guys.

I made a call to customer service after discovering that the bathroom was flooding from water coming from under the toilet. I could not flush either toilet or take bath. I was told that It would take 24 to 48 hours for a call back to even get a service person come out. I am very dissatisfied because I was never told that it would take 24 to 48 hours to get help, especially in an emergency situation as this. Will be cancelling my service with you all.

When my hot water heater went out I was very concerned since I had guests. I immediately thought about the needs of my guests as I considered how we would manage baths, dishes, and laundry. As I thought about the problems that no hot water heater would create I decided to call the claims department for Total Home Protection. I had not used my Home Warranty Plan before, so I did not know what to expect. To my surprise, the call to claims was very easy and stress-free, although I called late in the evening. The claims representative quickly located a plumber and assured me that he would arrive at my home the next morning.

Recently my stove stopped working. I had purchased an extended warranty with Total Home Protection and I am so glad that I did that. I gave them a call at customer service and they got right on my request and arranged for a service tech to come over and take a look to see what was going on with my stove. The tech found some wiring problems and was able to complete the repair. I only had to paid my deductible. They had my stove working and me back in the kitchen in no time. What a great deal I got. I would recommend them to my friends and family.

I purchased my current home in March of 2018 and had a full home inspection. No issues were identified with the AC unit. After purchasing the home, I acquired a policy with Total Home Protection. Fast forward. On August 16th, I contacted THP because my ac unit was not blowing out cool air and they dispatched MG Construction. MG construction comes out and replaces the capacitor and cleans the unit. THP denied the claim for “maintenance issue”. I haven’t been in my home 6 months! I end up paying out of pocket for the service since the claim is denied. MG did not even provide a receipt for the work until 3 days post.

Total Home Protection really helped me when I needed it the most. During these heavy rains that have been going on, it damaged my ceiling and it was leaking. It was a surprise because I was away for a few days during that time, but fortunately I have Total Home Protection. I gave them a call and they arranged for a contractor to come out and check it out. The roofer was on time and very nice. The service he provided was very friendly and professional. He found a few shingles that blew away and a small hole. He closed the hole and replaced the shingles and now my ceiling is repaired - no more leaks and I'm very happy. All it cost me was my deductible. Thank you.

These guys are a total scam. Terrible service and they won’t cover anything that needs repaired. They always come up with a BS excuse not to cover something. My AC compressor recently went out. It took over 10 days in the heat of the summer to get resolved. My claim was denied because they said the item was corroded. Air-conditioners in California are outside in the elements. That’s gonna happen over the years.

I am really glad that we have Total Home Protection. The hot water heater went out in the rental property that we own. The tenants called to let me know that there was no hot water. Using my extended home warrant with THP, I called and asked for help. Customer service arranged for a tech to go over there and assess the situation. I met the tech there on time had he got to work. The pilot light was broken, so he replaced it. The tank started heating again. I simply paid my deductible and off we went. Thanks!

I purchased the Platinum Total home Protection package as a precautionary measure but when my main air conditioner went out on what seemed like it was the hottest day of summer, I knew I needed it fixed right away. I called up THP and was put through to customer service very quickly. After explaining my problem they arranged for someone to come out that same afternoon! I was shocked and grateful that they were able to send someone so fast. The technician arrived on time and replaced my air conditioner with no problem. It was so old that it was not repairable. The replacement went quickly and smoothly. I’m so happy that I only had to pay my deductible and not the full cost to replace my air conditioner. I’m very satisfied with this company and their Total Home Protection.

One of the valves on my water softener was leaking. I called and filed a claim to Total Home Protection. The contractor who came out was good and on time. They let me know a couple days before when they were coming. And when they came, they did the job right away. Since the repair, my water softener has been functioning well.

I recently had a pipe burst in my home and flood much of my bedroom and bathroom. The damage was extensive and ruined furniture and carpets. Fortunately I had the home warranty and was able to get my pipes repaired for much less than I would have without the warranty. This freed up a lot of money for me to get new furniture and redo my carpets. What was a stressful and difficult experience was made a lot more tolerable thanks to the home warranty. I definitely recommend investing in it.

Total Home Protection will be sending me a refund on a claim that I originally filed from August. My garage needed repair and the claim was denied so Total Home Protection will be issuing me a refund within 7 days.

I think that Total Home Protection is great and I recommend them to everyone I know. If you own a home, you have to have an extended warranty with THP. I woke up one morning to find my refrigerator broken once again. I immediately put in a claim online and they arranged for someone to come out a few hours later. Steven was on time and was able to fix the fridge. The best thing was that I only had to pay my super small deductible. Thank God because there is no way I would have been able to afford the repairs any other way. I will be renewing my policy in January.

My washing machine decided that it did not want to stop filling up with water and not move on to the next cycle. After turning off the water, I called Total Home Protection and they arranged for a service tech to come over. The customer service was excellent. The technician was very friendly and helpful and explained everything to me while he was fixing it. The best part is, all it cost me was my deductible because it was included in my plan. Thank you so much for your help. I recommend the THP extended warranty.

Terrible service! First they stall for a month saying they are unable to find a technician to come to my house, then ask me to get it repaired and would reimburse me. Once I send in the repair bill they say it is not 'covered' because I did not get it approved first! When I expressed my dissatisfaction they said they can do me a 'favor' and reimburse me half the repair cost. Will not recommend to others! And to recall all the assurances and promises from the sales guy!

Total Home Protection did a great job helping me get my refrigerator fixed. I highly recommend Total Home Protection to anyone. One morning I was getting ready to grab the items I needed out of the fridge. I found that my fridge had stopped working. I called Total Home Protection and they scheduled for a tech to come out there quick, the same day, to fix my fridge. The technician only took about an hour and I only was responsible for paying the deductible. I recommend THP for any homeowner.

I would like to say thank you to Total Home Protection. I say this because ever since I have been with your company I have always received great service. Recently my dishwasher would not run when I pushed the start button. I was so confused and got upset because I could not figure out what the problem was. So I then called Total Home Protection and made an arrangement for a technician to come out to check it out. The technician was prompt and was able to fix issue. I'm very relieved to use my dishwasher again. Thank you so much. I would recommend this company to anyone who needs an extended home warranty. Now my dad is even thinking about signing up. Keep up the good work.

Total Home Protection has turned out to be one of the better warranty companies I've been a customer of. Their wide range of add-on coverage has facilitated my process of customizing a plan that relevant to my needs. I and my family are very excited that this protection plan has option that includes the central air conditioning systems in our home that is very efficient especially now that my wife is expecting a child whom and we want our expected baby to come into a home that has good air conditioning. This warranty plan remains to be one of my favorites due to the convenience that it brings to us and its affordable prices.

I am so glad that I made the decision to purchase the Total Home Protection extended warranty. This summer, it has been very hot and the one thing you do not want to happen is for your AC to mess up. As soon as I noticed the problem, I called and they said they would send a repair man out soon as possible. The repair man was able to fix the issue and now my AC is working like new again, Thanks Total Home Protection, you makes sure your customers needs are meet.

My husband and I are very pleased so far with the kind of service we have received from Total Home Protection. After owning our home for over 10 years and spending large amounts of money, we only regret not signing up sooner! We were not expecting our washer, dryer, and refrigerator to all conk out within a few months of each other, and the Platinum Plan covered the repairs for all three! Each time I called for help, customer service opened a claim and arranged for a contractor to come over for service. I cannot imagine how much these repairs would have cost us. Money well spent!

I have an extended home warranty with Total Home Protection because I bought an older home. About a week ago sewage backed up into my bathtub. Clearly this was bad. I called THP for help and Sarah arranged for a plumber to come over. Apparently there was a plugged up spot down the line. He cleared that out and everything drained away and was clear. All I had to pay was my deductible. This warranty is a keeper!

Here's my personal review. Now, I don't usually publish my opinions to the world, but I'm writing this now. I've had an old built-in refrigerator, and I didn't bother to replace it with a new one right on the spot. I was told that it was bought shortly before I moved in. Being me, a careful and worried person, I bought a warranty with Total Home Protection because just in case anything was ever to happen to it, I'll be covered and don't have to pay out of pocket for a replacement. Lo and behold, it got to a point where it even stopped cooling, and I was so thankful I had gotten the warranty, and let me tell you, these people are amazing. I was able to get it replaced because the repairman could not fix it. In a way, I feel like they have my back, even if I'm paying for them to do it.

I signed up for Total Home Protection’s Platinum plan last year since I am a single homeowner and worry about affording repairs. Around a week ago, my out-of-warranty central air conditioner started running constantly while blowing out air that did not feel as cold as usual. This was making my house not cool down, and it also caused me to worry it would run up my electric bill. I called Total Home Protection right away and was able to speak to an agent named John who set up for a repairman to come look at my AC the next day. John was very polite and assured me that my AC would either get fixed or replaced. When the repairman came, he discovered the AC's compressor had gone out. Since I had such an old unit that would be difficult to find parts for, I ended up getting a completely new air conditioner, and the installation was set up for the following day. I am very thankful for Total Home Protection since I saved a lot of time, hassle, and money.

The dryer at the rental house had an issue so I called Total Home Protection and submitted a claim. Everything went okay.

My home’s central air conditioner was not cooling my house. It was blowing lukewarm or sometimes even hot air. I called THP since I have a home warranty plan with them. Lucky for me, the repairman could come right away since he was in my area. He checked the air filter first and that turned out to be the main problem. He explained it to me that a dirty air filter reduces airflow into my air conditioner, causing it to struggle to circulate enough cool air. It was a minor problem but to me, who has to stay at home most of the time, no AC means huge problem (it gets very hot here). He also checked the unit, added a little freon and cleaned it. Everything was nice and cool again.

We recently moved in to our new [older] home that we bought. My in-laws recommended that we get an extended warranty with Total Home Protection. I am very glad that we did. When the refrigerator broke down, I called THP to file a claim and get help. They were able to arrange for a repairman to come and look. He was on time and very nice. He worked his magic and got it back on. The premium is affordable and for this, I only had to pay my deductible. Thank you.

I called for service a month and a half after getting this contract due to my garbage disposals not working. I was told the contract was too new after they sent a repairman to my house. I want my money back for the service call and the monthly fee and to be let out if the contract. I do not need this kind of aggravation at my age. I do not have money to just throw away or pay the company you sent $350.00 for a garbage disposal after paying a service charge and a monthly fee to THP.

Realizing home maintenance can be quite a hassle these days, I decided to try out Total Home Protection. Starting out, I tried their basic plan to see if they are as great as their reputation suggests. I was quite impressed honestly. I needed to fix a plumbing issue and one toll-free phone call was enough to make the difference. Customer service was able to get a plumber sent to my place the same day and the issue was resolved in a couple of hours. The only cost to me was my deductible which is quite reasonable. Thanks Total Home Protection.

As it is so hot out, my AC was straining to cool the house down and it just couldn't keep up anymore. I called Total Home Protection for help. Mark arranged for a service contractor to come out and check the A.C. We were almost out of freon, so the tech refilled it and cleaned the unit. It is nice and cool again which is great. This service only cost me my deductible, which is less than paying someone I don't know. I am keeping this policy. You never know what can happen.

The air conditioning went out and I filed a claim with Total Home Protection. They said they would schedule somebody to come out but the guy couldn’t get out there and it was over 100 degrees outside. So I did a little research and fixed it myself. Although we didn't follow through on the claim, the claims process was easy enough.

I am extremely happy and relieved that I have this service. My garage door fell of its track and the chain broke. It was about 10:30pm when all this happened, I called in and spoke to Karen and was really surprised to know that she was able to find a service to come out first thing in the morning! The technician came out and got to work, he replaced a portion of the track and replaced the chain. My door was working better than before. All I needed to do was to pay my deductible, if I didn't have this plan I know I would of payed a lot more. Thanks!

The garage door stopped working and I called Total Home Protection. They connected with the local guys for the garage doors. The contractors came, I met and greeted them, and explained what was going on. I opened the doors so they can come in and check. They inspected it and told me what was going on. They completely took it with them and when it was approved, they came and fixed it. Then they called me back when it was done, so I signed the paperwork. They were very professional and the guy who fixed the door was really nice.

Total Home Protection is doing good. When the light down from the ceiling had something that broke, I sent an email and the contractor called me. He asked what date was good for me. I told him I'd be home and he made an appointment. He came in time and did a good job. I then paid him $45 for the fee.

Recently, I called Total Home Protection and explained that the refrigerator was making a weird noise and it was coming from the back of the refrigerator. Sean immediately arranged for a contractor to come in the morning. The repairman showed up on time. I asked to see his ID, one has to be safe, so he smiled at me and showed his ID. I also explain to Robert the noise that was coming from my refrigerator, he told that he would get to work and will explain what the problem was after he was done. Once he was done, he did explain everything, and what he had to do, and now my refrigerator is as good as new. He also cleaned up the area where he was working. Robert was very polite. I only had to pay my deductible, so this was a great deal. I have to say that I'm a very happy customer of Total Home Protection. I will be telling all my friends that they need to buy this extended warranty from them.

I have an extended warranty with Total Home Protection. My central air conditioning unit stopped cooling on hot day. I called customer service and they said they can arrange for someone to come out later that afternoon. The repairman was punctual and professional. My AC needed the freon refilled, which he did. He also cleaned the unit too. I am glad I got an extended warranty with THP.

A few weeks ago I noticed some water on my bathroom floor. It appeared as if the toilet and sink pipes were leaking. I called Total Home Protection and put in a claim to request service. Barbara in customer service was very nice and scheduled a contract plumber to come out and check the bathroom. He was on time and very nice. He confirmed that the pipe had a crack and was able to replace it and snake the lines. Everything is working fine now. All I had to pay was my deductible. Thanks, THP.

I'm absolutely happy to have Total Home Protection. I don't know what I would have done if I didn't. I woke up one morning and my a/c wasn't working. It was so hot it was painful! I called up Total Home Protection and they arranged for a service guy to come out and see what happened within 24 hours. The tech came the next day and looked at my unit. He told me it could be fixed and he would be back the next day with the parts. All I had to do was pay my deductible and it would all be taken care of. Within 48 hours my a/c was up and running again thankfully. It was easy, simple, and stress free to do.

I had a plumbing issue that started three days before I called Total Home Protection to submit a claim. The process was simple and fast. They informed me that I'll be notified by contractor. I wasn’t at the home when the service was completed and I needed a receipt of the service rendered by the contractor, but I could never get it. In the end, the problem was a little bit bigger than what I was calling for, so I had to outsource it to another contractor.

I had some issues with my oven not coming on (I recently bought an electric stove, I've always been a gas girl) and oddly enough my freezer stopped working as well. I called that night immediately to get someone out to check it out. I received an email in the morning stating that someone would be out the following day to check it out. Turns out there was nothing wrong with the stove (operator error), however, my freezer did need repair, so, it wasn't a completely lost trip for the technician. I wasn't expecting everything to be handled as quickly as it was and it was easy, too! I thought I would have to call continuously to check on the status, but, they updated me every step of the way. As a young mom with hungry kids, I'm glad I didn't have to worry about the food in the freezer going bad while I waited for repair.

All the food in our refrigerator was freezing up and trying to file a claim with Total Home Protection was not a very straightforward experience. We weren't able to to do it from their website and had to call, but we couldn’t find the number very easily. We used to be with AHS and they had a website where you could very easily submit claims, but we don’t think we could do that from Total Home Protection's website. We managed to get a hold of someone over the weekend and that person was very helpful.

I just got a policy with you all last month. I want all my money back because I put in a claim over the weekend and was told it’s not covered. I don’t need this plan if everything is not covered in my home. I was told I could get every penny back if I’m not satisfied.

When I first signed up for total home protection, I was skeptical not knowing how their services and call center would be. One day, 2 burners on my stove went out. I gave them a call since I had a plan with them and they were able to arrange for someone to come out out and see what the problem was. Sarah in customer service was super nice and helpful. The service tech was on time and friendly. He said that the pilot light had conked out and proceeded to replace it. All it cost me was my deductible. I would highly recommend them.

Total Home Protection has expertly served its purpose in protecting my home. They have dealt with our problems 3 times, each time, lifting the burden of an unexpected necessary repair with just a phone call. The service guys they sent to us were professional and of very high quality. I could imagine that this level of expertise would cost a pretty penny without our THP warranty. We will definitely renew our contract a second time. I wish we knew about this company before. Thank you, guys!

My house in Montgomery has Total Home Protection. When I called in for an AC claim, their reps were friendly and polite. They took care of what I needed and then I received a call that day. The contractor was good, but they said they wouldn't fix our AC because the unit had not been cleaned.

My AC stopped working last Friday afternoon, 4:30 pm AZ, it's 7:30 pm in East Coast, their office closed for the day, for the weekends and won't open until Monday. Their receptionist said he understood the heat wave is coming to AZ, over 113 degrees in AZ, and suggested me to find a contractor to fix the AC, he also sent me an reimbursement form, and asked me to submit the form with the receipt after the repair. I called back again on Saturday, nobody was there. So I went ahead and had the AC fixed by a technician.

I compared this home warranty with others and concluded that this plan would be best for me and my family. This plan fits inside my budget and has the same warranty that other companies offer, but at a lower cost. Thanks Sean ** for your help.

I believe this will be an excellent experience. Sam was an excellent salesman. I believe this is a good plan for me and my family. I would recommend a home warranty plan to anyone. I believe if you do not have one you should look into buying a home warranty.

Total Home Protection has turned out to be one of the better warranty companies I've been a customer of. Their wide range of add-on coverage has facilitated my process of customizing a plan that relevant to my needs. I and my family are very excited that this protection plan has option that includes the central air conditioning systems in our home that is very efficient especially now that my wife is expecting a child whom and we want our expected baby to come into a home that has good air conditioning. This warranty plan remains to be one of my favorites due to the convenience that it brings to us and its affordable prices.

I am glad I found you on the internet, I am please with my coverage and Jeffery was very courteous and informed. A plus rating. I hope I never have to use you but I feel better now that everything is covered.

Ray was very nice and did a great job explaining plan options. He offered me a senior plan, which I didn't know was available. He made sure I didn't pay for septic because I have a drain field and don't need coverage. I purchased a 3-year policy.

DO NOT BUY A WARRANTY FROM THEM. AC COMPRESSOR leads broke and leaked all the Freon. Total Home Protection said it’s a maintenance issue and the reason why the compressor blew up was because there is no Freon. AC company who came to look at the issue said it is not a maintenance issue, the low pressure switch would’ve kept the compressor from coming on if there was no Freon. Total Home Protection just does not want to pay. We tried to call authorization on a three-way call with myself and AC company. We got hung up on twice. Service is horrible. Do not purchase a home warranty through them.

When I first moved into my home I was not concerned about anything breaking down because it all was brand new. My husband came home and told me about a company called Total Home Protection. An associate on his job had told him about it. Even though everything was brand new he felt this would be a good investment for the future. We called the phone number and the associate was very pleasant and helpful. We ended up purchasing a plan and I am so glad we did, about a couple of months later we had an oven malfunction. I called Total Home Protection and they sent a service professional who replaced the pilot light. I can't imagine how much we saved by purchasing this plan. I would strongly suggest this company to anyone to cover the repairs in their home.

Total Home Protection is an amazing company to do business with. My central air conditioning unit had quit working on one of the warmest days. I called customer service and let them know and they sent someone out the same day and in just a couple of hours my air conditioning was repaired. The customer service is amazing and all that came out of my pocket was my deductible. I definitely recommend Total Home Protection to everyone.

Now it's your turn. I signed up. The follow-up service of registration is very dysfunctional. I sincerely plan and hope this does not turn out to be a very, huge, upsetting mistake. The contract received does not indicate the free initial service that Carter Shaw offered to start the service. You are not starting relationship well.

When my air conditioning went out and it was almost 100 degrees I immediately called and filed a claim. The process was very easy. They immediately sent a contractor out and it was fixed right away. I am very satisfied with my warranty plan. The company has definitely met its obligations and the contractor they assigned was on time and got the job done right the first time around. I like the fact that they have always done an excellent job of addressing my claims in a timely and straightforward manner. The vendors that they use have proven to be equally timely, professional and competent. I am highly pleased with my recent service request. All I can say is that the cost of the warranty has been well worth it and a real money saver when things go wrong.

Recently, on July 30, 2018, I had a basement flood and Total Home Protection gave me complete reassurance that everything will be fine. Thanks to their great customer service. I called the hotline and was greeted by the friendly, caring voice of Rebecca, who was compassionate and guided me on what to do about the issue. She helped me stay calm and gave me more insight on the protection and coverage that I have.

Best thing I ever did was sign up with Total Home Protection. My air conditioner went out on one of the hottest days of the year. Total Home Protection had a repair man out to fix it by evening. It was super fast and hassle free. I only had to pay my deductible and my air conditioner was as good as new. Total Home Protection, Thank You.

Wouldn't you know that on one of the hottest days of the summer my central air unit decided to go out. I called Total Home Protection and told them what had happened. I was fortunate enough that I called early enough in the day that they were able to arrange to send someone out within a few hours. Upon inspecting the unit, the technician found that the condenser needed to be replaced. It was my lucky day as he had the one I needed on his truck. He had the unit up and running in an hour or so. I am so glad that we decided to purchase this home warranty when we bought our house. I would definitely recommend Total Home Protection to anyone that is looking for a great home warranty policy. Thank you Total Home Protection for saving the day.

My dishwasher, which usually hums, started being really loud and the door wouldn't close properly. Heat seemed to be escaping, too, into the kitchen from it. I was hoping it could be fixed. I called Total Home Protection and they scheduled someone to out in a couple of days. The technician made the repair with a smile. A screw had fallen out and it was replaced, and another minor repair was done. Now, the door sits well again and it runs quieter, as it usually did. I am so grateful. And I only had to pay my deductible. This saved me a good amount of money.

My dishwasher is like family. Growing up I always hated washing dishes by hand, so when I got older I made sure to get a home with a dishwasher. Well one day the dishwasher, during a storm, filled with water and the water refused to drain. The God awful smell that it gave off was unbearable. I immediately had to get it repaired. Thank heavens that I had an extended warranty with Total Home Protection which covered the dishwasher. Delta Auto Protect arranged to send out a tech to service the washer the next day. I only had to pay me deducible and my dishwasher works fine again. Now they are like family too.

It has been a hot summer and I really am grateful for the warranty that I have with Total Home Protection. They were able to help me get my AC fixed when it was not cooling. Recently, my AC was not cooling properly and I have elders living with me. I called and they sent out a repairman to try to fix our AC. He was able to add Freon, which repaired my AC in a reasonable amount of time. They were so efficient that I did not have to remove the elders to a cooling center and it works perfectly fine now. I paid my deductible and it looks like we will weather this heat. I recommended your company to my family and friends. Thank you for your services, I am a satisfied customer.

Me and my husband recently purchased our home as first time homebuyers. In the seller's disclosure, there were some things that the previous owner mentioned needed to be replaced or repaired. We went ahead and purchased our home owner’s insurance but felt we needed the extended warranty for things not covered by insurance. We researched several companies for quotes for amended protection until we found Total Home Protection. Once closing was done we began the journey of making our house a home. Our extended warranty was able to replace the refrigerator, which promptly gave out. We were also able to have the hot water heater repaired as the pilot light kept going out. The claim process was so easy and simple and the work was done on time and efficiently. I would recommend Total Home Protection to anyone because you never know what emergencies or unknowns can happen.

Me and my wife Cindy recently bought our first home. It took us a while to save for it and she was worried that our insurance wouldn't be enough. We just didn't have the money to make repairs if something went wrong around the house so she convinced me to buy a home warranty. We slept better knowing we had a home warranty. One day she called me frantic while I was at work, letting me know one of the pipes had burst and the room was flooding. I immediately got on the phone and a plumber was sent to fix the pipe damage. We have never had an issue with our pipes again. We could not have been more relieved.

I have used Total Home Protection for several properties over the last few decades and have been totally satisfied. I just had to come back and re-up my properties being a totally satisfied customer! The sales folks were fantastic, accurate and user-friendly!

I really wanna say how amazed I am with the customer service Total Home Protection had to offer me. My issue was, my fridge stopped getting cold one morning, so I was looked at my extended warranty papers and called them. My fridge was indeed covered. They sent someone out to take a look at the fridge later that day (they squeezed me in, thank goodness).

Thanks, Total Home Protection for getting a handyman out quickly to fix our broken pool pump. I paid extra for coverage on my inground pool coverage and this summer my pump took a bow out on me. As I was getting ready to get the pool open for the summer the pump just had no power. I called Total Home Protection for help. They verified my coverage and arranged for service. The technician was able to fix the pump and we were able to start our summer. I appreciate the courteous people that helped me along the way. I will definitely renew because without my warranty, this would have been so expensive.

Total Home Protection is the best. I am very happy customer. When my dryer went out recently. I called Total Home Protection and Jeff, who was very nice, arranged to send out a serviceman to fix it. Although he tried hard to get it running. Ultimately he said it was dead. THP was able to get it replaced. All it cost me was my deductible. I am so glad I took out the extended warranty. This would have been really expensive otherwise.

I am very pleased with how quickly Total Home Protection sent an electrician. My light fixture in the living room unexpectedly stopped working. I was worried. A financial cost that I didn't plan for. I decided to call and double check... "Is electrical covered, in my home extended warranty?" I'm told, "It's covered." The lady on the phone was friendly and polite and arranged for an electrician to come over. My lights are working again. It's comforting to know if something breaks, I can get it fixed. The overall process was smooth and easy.

I bought a new home this year and my wife recommended I check out Total Home Protection. At first I was very confused about paying for the home warranty service, I thought this would be a waste of money. But I was wrong. Two months after getting my warranty, the washing machine stopped working and the pipe had leaked all over. I called Total Home Protection and was very satisfied with the customer service. The agent I was talking to was very professional & easy to deal with. I was having scheduled someone to come fix it. It was repaired and working fine now. Everything was great and I was very happy with my experience. I highly recommend Total Home Protection. And thanks to my wife to recommend to me this service.

Just read the reviews from June through July of 2018. They refuse to pay just about any claim that will cost them over $200.00... read the company's responses to the 1-2 star reviews. They blame all the denied claims on "lack of customer maintenance"!!! Holy smokes. I find it hard to believe that not one of these people maintained ANY of their appliances (especially people posting a negative review)! People that go to the trouble and expense of paying this type of money for a warranty usually don't balk at paying a small price to maintain their home appliances and equipment.

I can not thank MYSELF enough for purchasing this protection plan from Total Home Protection! Obviously, when I purchased it I was skeptical about the chances that I would ever need it... but this summer it all happened. We had family coming down from Kentucky the first week of June and the week prior... our ac unit decided it had other plans. I was freaking out over having to deal with a hot house which was enough to drive me crazy. Luckily, I was able to contact the protection provider and they walked me through the steps to get someone out quickly and have the unit up and working with a couple days to spare before my family arrived. Customer service was very polite and patient with me since I’m not familiar with ac units and the right avenue to go in getting one repaired. And all we had to was pay our deductible! I would highly recommend this service to everyone.

Just wanted some information, Eli ** called and started talking and before I realized it I had signed up for 5 years with another free. I was overwhelmed and now that I have had time to check I want out. Please cancel. Eli said that I had until Aug 24 to cancel. Thank you.

Very good experience!!! Very kind with very good discount for being retired military. Will recommend Donald to others for sure. What else can I say other than it was a good experience with Donald. Looking forward to working with the program.

On 7/27/18, I happened to click on a Senior Citizen ad for Total Home Protection. I already have a plan with Sears Home Warranty, but I was curious what the pricing would be on the THP Plan. Soon I was contacted by a very well spoken gentleman named Donald ** who spelled out the plan. I became sold when I could save at least half of the money in six years compared to the Sears Plan. So I will take a look at the contract, but I am delighted with the THP Plan.

I'm very pleased to be a Total Home Protection Customer because my AC broke down about a week ago. That same day I called and they came out the same exact day to fix my AC. The next day they called to make sure everything was okay. I couldn't choose a better company. Most companies don't keep their promises but with this one they do.

The Air Conditioning unit was out and has been out for over 2 weeks now. I called to have someone to fix it. The "Handy Man" who was supposed to fix it came and it did not work after 2 hours. I would like to speak to a supervisor as I have not been satisfied with the 3110 and 3110 account. At this point I would like my money returned as the people who have come to fix things are cut rate and do not complete the jobs even though you pay the 45.00. I am going to check with the Better Business as I should have done before I signed on with this company. It goes to prove if it seems to be too good to be true it is.

After my husband and I bought our first home last March, we had a few pipes burst and flood our bathroom. Thankfully, we had purchased a home warranty, because our insurance would not cover the busted pipes. I called and spoke to Gary, and he assured me that the repairs to the pipe system would be covered under our warranty. Unfortunately, any damage to the floor would not be because it was secondary, but he stressed that he would try to schedule someone right away before the damage got any worse. Gary did just that! The next day, our pipes were fixed, and the repairman even assisted us with cleaning the wet floors afterwards. These repairs were literally a steal of a deal; it is a fraction of what we thought it would cost, which was a big plus in my book!

I purchased a home warranty and I'm so glad I did. Our home is an old home. So, naturally it has problems. Things are falling apart breaking down, like our dishwasher for example. We've also had plumbing issues, which resulted in one of our toilets overflowing and flooding our bathroom. Thanks to our home warranty we're able to get these things taken care of, which makes my husband and I feel very proud and happy. We have a son, so naturally we not only want him to grow up in a secure environment, we also want to teach him to grow up to make smart choices and to be prepared for anything. We feel that having a home warranty is a good example of this and are so glad we thought to purchase one.

Total Home Protection warranty helped me out a lot. I have everything protected that needs to be protected. I love this company so much. The way they treat me is great. They listen to my concerns and provide a detailed answer. My stuff in my home is protected if anything surprising happens, then I know I can get my things replaced because I have a home warranty on my things. When my washing machine broke down, they arranged for a service tech to come over and fix it. Thank goodness, because I have three messy kids!

Thanks to Total Home Protection I did not have to worry about the expensive cost of getting my refrigerator fixed. It was covered under my extended warranty with Total Home Protection, which was one call away when my fridge went out. Instead of losing all of my food they were able to send a repairman the same day out and it was fixed within an hour. Thanks, Total Home Protection for the swift response and sending the best technician out!!

They denied my claim for the microwave. They keep saying it is a countertop. As you can see by the pic, it is built in even though the model number says countertop. It was built in when the house was built in 2003. I have looked up several things about built-in microwaves and it says they are usually countertops built into a cabinet with a facing and molding around them and a vent. The wiring is connected to wiring in the back just like the oven is. That is a technicality for denying my claim. Even the technician was surprised and he has been in the business since 1972.

The customer service rep, Daniel **, was polite, knowledgeable, and advised me on several ways to save money. He also didn't spend a lot of time/didn't waste my time with unnecessary small-talk, which I appreciated. All in all, it was a positive experience. I'm looking forward to receiving my policy with the knowledge that my home is protected.

Phoenix is an awesome place to live, but the summers are extremely warm and the last thing you need is issues with your home ventilation. This is exactly what happened to me two months ago just as we were propelling into a heat wave. I am grateful for the fast acting reps at Total Home Protection. They understood the urgency of my issue and sent someone over as quickly as they could... even after telling me they were pretty busy this past week with A/C unit repairs. I only had to get through two days with my ventilation malfunction, and once it was fixed, I have never been more grateful for clean, fresh, cool air. Very grateful to have this awesome warranty with great customer service and quick service. Thanks so much!!!

I purchased a home warranty after my husband and I bought our first home, something just told us to. A few weeks after buying the house we started having problems with the plumbing and it was unpleasant to say the least. Toilets wouldn't flush, and there was a strange smell given off by the toilets, something just wasn't right. After we gave up on Google and trying to figure out what was wrong for ourselves we called to see if they could send somebody out. They were very helpful and sent a professional to come to our house and check out our plumbing. The person they sent said the problem would've cost a fortune had we not had our warranty. I'm glad we purchased the warranty. It was worth it!

I'm a first-time homeowner, so I didn't initially understand the value of a home warranty. I only purchased it because my mother wouldn't stop nagging me. However, when the pipes burst in my bathroom, I was able to have them repaired and didn't have to spend an arm & a leg. I paid my fixed deductible amount and that was that. That's when I realized the relief of having a home warranty and used the money that I didn't have to spend on the pipes to buy my mom a thank you gift.

Today was the 2nd time I had an issue in my home. They sent the repair guy out and even he couldn't believe they "denied" the replacement of the garbage disposal! I pulled out my policy and called the company to complain... Was told to look in another TOTALLY different section where their disclaimers were listed. So, on top of having to pay for a new disposal, I wasted $45 for the service call as well... They don't tell you about this disclaimer section when you purchase the policy. Irritating.

Total Home Protection is a company I DO NOT recommend to anyone looking for a home warranty protection plan. I filed my first claim with Total Home Protection regarding my refrigerator. My ice maker and water dispenser stopped working. I called Total Home Protection to utilize my home warranty protection plan and 5 days later after I called back to find out the status of my claim, I was told that my claim was denied because the ice maker/water dispenser wasn’t covered. Total Home Protection said that my refrigerator was covered but not my ice maker/water dispenser!!?? The ice maker/water dispenser is insured separately.

I was looking for a home warranty contract with a lot of coverage for less money. A friend recommended I check out Total Home Protection, and after speaking to their reps, I ended up signing on for a few years. I recently had A/C issues and needed mine serviced as soon as possible. I was able to have someone come by and look at it a few days later. Once the tech arrived, he assessed the A/C, checked in with Total Home and my claim was approved. He moved forward with the repairs, which took just under an hour. I’ve only had this one experience with them and my experience was great. After reading some of the reviews on this company, it seems like many of their customers have had A/C issues and Total Home has come through for them.

Recently both the microwave and my dishwasher stopped working at the same time. I was annoyed because I use my kitchen appliances quite a bit. I ended up eating out a lot in an effort to avoid having to do dishes or warm up food at home. All this happened at a time when I was broke. I eventually used my senses and called Total Home Protection so that I could get my appliances fixed. The contractor who was scheduled was able to fix both items in a few hours. I was surely impressed by their services. You keep time, you know how to treat your customers and above all you deliver.

Company gave me a contractor to get my leaky toilet fixed but he didn't show. On the second call to Total Home, I was told I could call my own plumber and was emailed a Reimbursement form. I requested that my plumber call and get an authorization # when he gave them his diagnosis. Because he mentioned that if he took the toilet up, he might have to replace the flange. They immediately denied the claim because for a flange might be involved. He later told them that he could not find the parts for my toilet and was told that they do not cover toilets. The customer service reps are rude and do not listen. I know they have to save the company money, but whatever happened to a "satisfied customer". I bought a policy for my house and my mom's house. What a waste!

Very helpful and helped me save money. The salesman was was able to save me a lot of money compared to other companies. I will let family and friends know about the service I received online and over the phone.

My experience with THP is very dissatisfying. My a/c unit went out in my home. I called THP and filed a claim. You wait up to 48 hours before they email you a technician for your problem. The technician they provided me did not work for the company any longer. (1st sign of trouble.) I had to call claims department again and share this with them only to find out I had to file a new claim and wait another 48 hours. This time after waiting for 48 hours I got no email. We called THP a third time and was told they are very sorry because it's been almost a week. They told my husband to call our own service provider and they sent us a reimbursement form. (Reimbursement form is a joke!) We called a technician on our own on a Saturday and he came out provided a diagnostic and when it came time to call THP back for authorization they were closed.

This starts with Total Home, called in a problem and was assigned a claim number. That was the last good thing that happened. Have not been able to contact to these people by phone or email. SOLEPRO. Only communication was email that said "who"??? Called Total Home 3 times this morning, got a cheery recorded voice giving me different options, all of which wound up in a dead line and horrible noise. I finally fixed the one problem myself. Have not heard from SOLEPRO. Now I cannot get through to Total Home. Would strongly say stay away.

A/C unit did not function when I turned it on this spring. Contractor was called to determine cause of failure. Diagnosis and estimate of repair/replacement was sent to TotalHomeProtection.com on 5/16/2018. Numerous calls and/or email were made over the next 4 weeks and contractor had to be recalled to take pictures and measurements. Finally on 6/8/2018 Total Home Protection denied my claim due to "lack of or no maintenance performed on the unit." Having documentation of annual maintenance done on this unit for more than 20 yrs, I tried to get Total Home Protection to put their denial in writing. To this day I still cannot get them to put it in writing. On 6/22/2018 I paid $3724.00 to have a new A/C installed.

I have been trying to get a leaky toilet repaired and/or replaced for 2 weeks now. Customer Service set me up with a Contractor that was scheduled for June 29th. He had a vehicle break down and was supposed to come the next morning; no show/ no call. On the next call to Customer Service, I was told to get my own Plumber out to take care of the problem and was emailed a Reimbursement form which I submitted to the Plumber so he could call and get an Authorization #. This is where the run-around starts. I will be on every Social Media site and Consumer Affairs website warning people about your poor Customer Service. I have now made 9 calls for this 1 problem plus what my Plumber made. UNACCEPTABLE.

I have been trying to get my dishwasher fixed by THP since 5/22/18. First they sent out a company that was going to fix it, nothing happened. I called THP and they told me that company was going to order expensive parts so they assigned me to a second company. When I called the second company on 63.12.18 to set up an appointment, they told me they no longer do business with THP. So I called THP again to assign me to a company. They gave me a third company. That company has given me 2 different appointments and never showed up for either appointment. I called THP and asked them to send me a different company, they told me the company told them that I did not answer the phone when they called me. I had no missed calls and no messages.

WORST COMPANY EVER. If you expect good service, do not use this company. If you expect service, do not use this company. My fridge stopped working. I called Total Home Protection and they sent a technician out. The company said a part was needed. They ordered the part but when they came to install the part, they realized that the 1st part had caused a secondary problem. The secondary problem was not covered. The 1st part cost $35 (covered), the second part cost $150 (not covered). This is not the end of the story. The second part was no longer manufactured so they denied the claim. Actually they offered me $150 for a fridge that could not be fixed. What a rip-off. I wanted to cancel my service but they say that I have a 1 year contract so here is how I can cancel - $50, plus whatever they have already paid out to a contractor so I would have to pay about $400 to cancel.

Contacted Total Home for claim. Was smooth until the end. Stated would not replace my air conditioner due to lack of maintenance. A technician said the capacitor was ready to go and it was pulling 16 amps as opposed to the 8 amps it should be. Total Home said since still operational will not replace. I understand this. Policy says replace or repair not maintain. But if they are going to use the lack of maintenance on items then they will never pay. This was an outside unit. The technician never told them lack of maintenance cause I heard the call. So now when it does break I know they will not pay for lack of maintenance.

I really enjoy talking to Tim. I have two other home warranty and they were bad. I hope this one is what you say it is. Take care of Tim for he is well inform on the warranty. He answer all my questions at that time. I now have some more but I will asked them later. Thank you Tim.

I've been a customer of three major home warranty companies, but most recently, cancelled my policy from the last company and switched over to Total Home Protection. I found that they were offering the lowest deductible and premium of the companies I've done business with. A friend of mine who is a customer of Total Home also raved about their customer service. She was right to do so. I've enjoyed the immediate response I've received from their agents, as well as the swift processing of claims and scheduling of technicians for repairs.

Carter ** was a pleasure to deal with - not ffej. He was very professional & easy to deal with. Carter will get my future business and I'm looking at contacting him again once my daughter purchases her first home.

After looking for a like a year for the right house for me, I found a cute little house on a quiet street and moved in. I'd been living there about 2 months when the air conditioning unit went out - completely - in the summer! I'd just spent all my money on the deposit for the house and was cleaned out. The bill to replace it was going to be around $3000. Fortunately, I opted for a home warranty upon purchasing my new home and saved thousands of dollars! I highly recommend anyone without an abundance of cash (most people) getting a home warranty instead of exposing yourself to potential financial ruin.

I purchased a home earlier this year and became really great friends with the prior owners. They recommended that I look into a home warranty with this company, as they had a very positive experience. Was never sure I would need it but I decided to take their advice after speaking with an agent from the company. A few months after moving in, my washer and dryer stop working and the garbage disposal would run on its own randomly. I called the Total Home customer service line (24 hours!), to file a claim. The process was shockingly easy. I was also happy to know that they already had contractors they used, so I would not have to work with a 2nd company.

I was having too much trouble with my air conditioning system, so I called into the service line and was able to get a next day appointment for someone to come and fix it for me. Unfortunately, it broke down again with the same related problem. I called back in to report that it had broken down again, and luckily, was able to reach someone despite it being the weekend. The agent I spoke to was very apologetic about the consistent AC issues I was having and scheduled someone to come take a look again. It was repaired once again. I was a little skeptical about if it would hold up but as it is 2 weekends afterwards, it has been working fine ever since. My little experience with Total Home has been positive and I’ll definitely recommend them.

Contacted Total Home because I was having a problem with dining room light fading. They sent technicians out to inspect. He checked the breaker box and said it needed to be replaced. Because he said it was from lack of maintenance they refuse to honor the claim. I asked several of their employees how I was supposed to maintenance the connections in the wall when it was operating fine. At no time could they answer this question. I doubt anyone routinely has maintenance done on a breaker box unless it isn’t working. Hence my calling them. They keep transferring you to different people until you get to the resolution department (Angel) who just sits on the line and doesn’t respond. My recommendation is to save your money for the repairs you will have to pay for.

Great experience with Ray ** and gave me a great rate on a home warranty for my appliances and electrical. 3 payments and covered for 3 and a half years. Ray was kind, helpful and got me the best affordable rate.

Had very good assistance from Jeff **. Understood the product and dialed me in to the best policy for my needs. Very happy to this point with the service I received. Was able to save some money by applying multiple units to the policy.

I had problems with my stove which wasn’t working properly. So a contractor was scheduled by Total Home Protection, who was then sent to my house. Based on assessment the contractor told me that some parts needed to be replaced in the unit. Fortunately, he was able to get the part approved by Total Home and was rescheduled to come to my house a few days later to make the necessary installation and repairs. The service was really excellent.

I’m so glad I had a home warranty plan. It came in handy when my refrigerator ice maker unexpectedly went out. The company sent out a repairman the same day who was friendly and very knowledgeable in what he was doing. This coverage couldn’t have come at a better time. My ice maker was fixed right in time for the summer season.

Let me start by saying that I was very hesitant to pay for this service. I always felt that this would be a waste of my hard earned money. Boy was I wrong! About a few months or so after getting my warranty, my adored glass top stove died on me. I have a big family and cooking is central in our household so not having a working stove was not an option. I was pleasantly surprised at how quickly they scheduled my appointment for a service technician to come out to my home.

I needed to have my washing machine fixed. The problem started a couple of months after I bought the warranty from Total Home Protection and the technician was able to fix everything properly. They were great and I was very satisfied with my experience. I would also recommend Total Home Protection.

Great job, explain what was covered. Gave us a great deal. Like that you honor vet's good value for dollar. Like what you covered, and how you could keep your repair people that you like, again thanks for a great deal.

The thought of a sudden, major repair on my home, was a constant worry. I knew the benefits of a home warranty, but wasn't sure I could afford it. I browsed online and requested quotes from several companies of interest. Total Home Protect stood out in comparison to the others when it came to price, coverage and customer service. They offered me the perfect policy, based on my needs. Customer service was great, making it easy to get my new policy started right away and they made me feel confident about my decision. The rate fit perfectly in my budget and the deductible, should I need to file a claim, was affordable. I now have an added peace of mind while enjoying the benefits of homeownership.

We are first time homeowners-- with a newborn. Finances are tight, but we went forward with getting the home warranty since my husband thought it best. I have thanked my husband so many times since it has saved our pockets more times than I would have imagined. With all of the responsibility that comes along with owning and maintaining a home - unexpected expenses to fix things never come at the "right" time. You can imagine my panic when just a few months in we started having plumbing problems-- and plumbing is just something I cannot live without.

I called for service. I would receive an email in 24 hours and I have not received any service. I am dissatisfied with this response. I call because I want the service that I called for and entitled to.

Contacted me by phone. Only this company offered me the Valerian discount, Only 30 day waiting period. He went through the list of everything covered. I told him my air conditioner is 17 years old. He said it's covered as long as it's working now. If it can't be fixed item will be replaced.

They say they cover stuff IE A/C Repairs but then when your repairman shows up they find a way not to pay a claim. Small amount of dirt at bottom. Repairman says ok but protection co. won't.

Purchased 3 years of home protection insurance from Total Home Protection. I recently had an issue with my central air conditioner not cooling and contacted Total Home Protection. They promptly set up a service contractor to come and service the unit but I had to pay $45 for the service call. THEN all the issues started. Unit was low on refrigerant, technician had to determine if there was a refrigerant leak (the policy did not cover the leak detection service so I had to pay $150 out of pocket), then the policy did not cover but $10/lb of freon (9.5 lb cost me $332.50 out of pocket). Service technician charged $186 for labor and NOW Total Home Protection wanted to deny the claim because they claimed the technician stated the shredder valve that was leaking had not been properly maintained.

I called for a home warranty repair on a leaking pipe to the circulation pump on the water heater. I was told that it was not covered because the hard water build up would have caused the leak. I asked them how do they know if I had hard water and was told that the plumber could tell by looking at the water. This was not stated by the plumber as I was standing there when he spoke to them. He said that it could have been caused by that but he could not be sure. I was transferred around several times. It seems to me that they will find any excuse to refuse a claim. I am going back to ORHP warranty company. They are more expensive but it doesn't do me any good to have a service that will find any excuse to deny a claim.

Eli did a great job in selling me a program that worked for me. If I had a sales position open he would be a good one to have on my sales team. He managed all my objections and was still successful in closing the deal. That said I hope I never have to use it but if I do I hope it is as good as he sold me on. I do not mind spending money if I know the product is worth it in the long run.

Total Home Protection is dealing with my refrigerator right now and it's not going so good. The contractor determined what was wrong with the refrigerator without even pulling the refrigerator out because it was built-in. It's difficult to pull it out. And then I thought that it was the compressor and I told him that. He ordered the part for it and then he came back to put the part in and then he said that I was supposed to pull the refrigerator out and he had never even asked me to do it. So then he had to leave and come back again. I had to get somebody to pull the refrigerator out. He came back and put the parts. My older son was here. I was not because I was at work. He told me it was off, good and running. And when I came home, the refrigerator was not running.

My wife kept saying that we needed a new refrigerator. She was certain that the one we had was on its last leg. Not a month had gone by after that conversation, and the refrigerator started acting up. The water and ice dispenser, which is the reason why it was purchased in the first place, was not working properly. This is why I was so glad that I purchased a home warranty. I gave them a call and spoke with Samantha. She worked her magic and the next thing I knew there was a repairman at my house making repairs. All it needed was a new part, which they were able to order and have installed the next day over. A Total Home warranty is a necessity if you are a home owner!

I had issues with my dishwasher. And when I put it on, water had leaked everywhere. I called Total Home Protection and submitting the claim was good, but having a contractor come out here was a problem. No one ever called me back the first time and it was going on for three days so then I called the company back and the girl said someone was supposed to call me back. And I called and she was on the phone with me and the contractor who was supposed to come out. They set up an appointment to come out on a Thursday. And I took off work but they did not call and did not show up at all. So I called them after three hours, and they apologized and made another appointment for me the next Wednesday. But that Wednesday, no one called or showed up again. So, I called the company back and the girl who I talked to on the phone was very unsympathetic and not even concerned.

I am very pleased with the customer service provided to me over the phone. I spoke with an agent named Alex. I called in because I had several questions about premiums I have been paying. She took her time and explained all the details with me. She was very patient, very transparent and seemed genuinely interested in making sure I understood where my money was going. This was a major concern for me because despite having my warranty for a while, I haven't yet had to use it (luckily). I really appreciate the information. I feel much more comfortable.

Called warranty company due to air conditioning going completely out. They were prompt getting Prillaman Heating and Air to us. Of course 45.00 fee then they continue to give us the rundown that they were not going to cover any part of this extreme problem at all and said this was our fault. Not sure I understand as I certainly did not cause my problem to happen in 100 degree weather. They basically have had no problem taking my money and not providing a service they said in the beginning would absolutely be covered. I am so upset about this. Have called them many many times only to be put on hold for 15 minutes hung up on and treated beyond poorly.

Our AC wasn't cooling so we filed the claim with Total Home Protection over the phone. They sent out a very nice young man and he was very business-like. He got right to the problem. But, we needed a part that he didn’t have. It took a couple of days to get the part and then he came back and fixed everything. The AC is working now. It’s a good deal to have as backup insurance for some of the things that you don’t normally have with insurance and we've told people about Total Home Protection.

Ben ** was supposed to be my personal agent to speak to if a problem was to occure. He even gave me his personal ext #. Call guy, answered not Ben, asked for him and got hung up on twice. Then I talked with Mya and got work order # then I wait 72 hours for a email. I never get so I call again and a guy answered immediately. Emailed me a reimbursement form so I pay my $ upfront and take the word of a company that cannot get a aircondition unit service. This is just a scam. You want me to refer a friend?. Not likely. I don't need any enemies. Thanks for taking my money and not providing any services.

We have policies on 3 rental homes which we bought the 5 year plan on two of them spring of 2018. The water softener is a covered item. Just as the June 14 review wrote, they discover “excuses” not to repair or replace the unit. In my case the water softener failed and was stuck in a cycle. Total sent in a repair person apparently no knowledge of softeners. He didn’t know what was wrong. Then he said it was damage from a previous repair, which there was none. Lastly he said the tenant put too much salt in the tank. Therefore, it is not a covered item, same as the above reviewer stated in June 14. Total, tried to Settle with me for 500.00 but the lowest bid I can find is 1,000.00. I don’t want any money, just the repair completed per the contract.

All questions answered promptly by Courtney and understandable. Contract provided 1st to review. Good pricing offered. All requests handled timely and courteously. Gave complete coverage wanted at a good price and apparent no hitches or undisclosed requirements to minimize coverage with previous provider.

Excellent experience with Eli **. He was very cordial, knowledgeable and helpful. He gave me the best offer possible and explained everything in a simple language. He gave me his direct contact number as well. Quick and to the point, did not waste any of my time, which I appropriated.

My toilet was leaking and flooded my whole house and lot for a week. I called Total Home Protection and two days later they called me back saying so and so plumber is coming. When the plumber arrived and saw what the problem was, he submitted a claim over the phone to Total Home. However, I did not like that he had to call Total Home for the job to be approved before he does it. So, if my refrigerator dish or something breaks down and Total Home does not approve it, I'm screwed. If I knew this was how this company works, I would never have gotten this warranty. Do not get them.

1) Chat bot is useless, just refers to company, answers almost no questions. 2) Be aware that the replacement appliances are builder grade cheapo. If you have high end appliances, don't expect them to replace like kind/quality.

Buying a home was a hard process, and I was sure that maintaining our home could be even more difficult and expensive. That is exactly why we decided to invest in a home warranty. The home warranty that we decided to settle on was extensive and I am very happy for that. Our home warranty agent was amazing! She asked the questions that I was hoping for about what we needed and what price range we were looking at. It made me happy that she took the time to get to know us a little bit too. I really enjoyed chatting with her.

My experience was pleasant. The agent was informative and knowledgeable of the plan. I did not feel pressured to buy the plan and the whole experience was not time consuming but direct and cordial and provided all the necessary information for me to choose the right plan.

I used to have American Home Shield and I hated it. On the other hand, my girlfriend in the Bay area has Total Home Protection and she recommended it to me. I have a side-by-side freezer and refrigerator and the freezer froze up and was leaking water. One day, there was water on the floor and I called Total Home. Their contractor came out within a day or two and he was very polite and professional. He was able to fix the problem and everything has been good since. I give Total Home a high recommendation.

Total Home Protection is the best when it comes to covering my repair and replacement costs. Recently my built-in microwave/toaster oven combo was malfunctioning; I was really troubled because I could not bear staying without it. I usually prepare lots of food and put them in the refrigerator then use the microwave to warm it whenever I feel hungry and now that it was not working I did not know what to do. I decided to call Total Home to see if they could provide me with assistance. They sent out a repairman who quickly fixed my microwave, and had it up and running in an hour.

The oven in my Maytag Gemini stove took too long to heat up so I called Total Home Protection. They sent a technician out on 5/16/18 to replace the oven ignitor and fixed it. A few days later the oven wouldn't even heat up. I called them again and the same technician came out again on 5/30/18, examined the problem and said the control board was not functioning and the part was unavailable. I called Total Home Protection and asked them what would happen if they couldn't supply the part. They said they would replace the stove. Later on I contacted them and they refused to honor their warranty as they said my oven was dirty. They had their technician take a picture of it. The stove is 15 yrs old. I had just cleaned it 1 month or 2 earlier.

My home warranty was a life saver. When I first purchased my home, I was hesitant about buying a home warranty because I did not have any extra money. My gut told me to purchase one for a safety net. It was the best decision that I've ever made. Six months after purchasing my home, my pipes burst. I was upset, but my home warranty covered the cost. I only had to pay a small deductible and the whole process of finding someone to fix them and scheduling it was made easy by Total Home's customer service department. Definitely worth the money.

Company was able to work with me to resolve the issue.

I was looking at Total Home Protection online yesterday. Was called during my search by this company. Spoke to a young man who was very respectful, then proceeded to read some reviews of this company. After reading several reviews of very unhappy and dissatisfied customers, I made the decision to cancel my policy in a matter of minutes after signing up with the company. I called and left a message for the gentleman that I spoke with, as he indicated that I could cancel my policy at any time.

After not being able to use my dishwasher for a week, I finally called Total Home to have someone come out to look at it. A technician came out to fix my dishwasher, and after trying, and trying he couldn't get it to work. The best part of my home warranty coverage is that my dishwasher was replaced free of charge since the technician couldn't fix it, and their customer service line is so easily accessible, so if I have any troubles with my new dishwasher I can contact them at any time.

My husband was an air conditioning expert and he just passed away. My air conditioning system wasn't getting cold air on a day that I had a party for 40 people. I called and Total Home's technician came out. His name was Brian and he was wonderful. The problem was a capacitor and it had to be replaced. Brian said that he checked the whole system out and everything else was okay. He was very efficient and I was happy with the service. Since Brian was out, my air conditioning has been working perfectly.

Excellent customer service, very helpful in explaining all the details of home warranty coverage. We are senior and money is an issue but he did help so we are able to afford the warranty. We appreciate all the information he provided cause we are first time customer. Thank you Sam.

I’m so glad that I got a home warranty because it covers a lot of major repairs for my home. It's been a lifesaver because it also covers repairs on my appliances. When I bought my home it came with a nice built in refrigerator and freeze. Well my fridge stopped and I was really hoping I wouldn't have to replace it. I put a call in to Total Home's customer line and spoke with a rep who was very knowledgeable about repairs. I was so surprised. He was actually able to conclude that my fridge could be fixed and definitely did not need a replacement. He scheduled a technician to come out that week, and my fridge was fixed. If I didn’t have my warranty, I would've had to have paid much, much more than $60. I would never not have a home warranty on my home in the future.

When we bought our house and we decided to purchase a warranty through Total Home at the suggestion of the former home owner. I am glad we have this warranty because the hot water heater went out last week. I called up Total Home and they made the arrangements for someone to come over the next day. The technician was on time and very nice. It was indeed completely out and had to be replaced. Total Home made arrangements to order the replacement and had the technician rescheduled to install it. That day, he took just about an hour installing the replacement and we had warm water again. I was only responsible for $75, which is great! I will be renewing my warranty this year. The low price is worth having the coverage, as many home repairs are expensive.

I had the pleasure of speaking with Timothy in the customer service department. He had called me while I was searching for home warranties online. From the time I spoke with him regarding the services the company provides to the end of the call, he was very knowledgeable and concerned about our needs for a home warranty. I explained to him the concerns and disappointment I have been experiencing with the current company and he made me feel comfortable in purchasing the warranty plan with Total Home Protection. He listened and delivered everything I had asked for. Very patient and kind. I would recommend my family and friends to Total home warranty based on the experience so far. Great job! Thanks Timothy.

I am so glad I found Total Home Protection. My husband is disabled and we live on a fixed income and sure could use some extra help that Total Home Protection can give us. Thank you so much Total Home Protection.

Finally came across a good sales man who explains the value of the coverage, and the history of the company and equally important open to what's the competitions are doing out there. Let's see how the service looks like when things break down!

Timothy was good, still waiting for full rundown of coverage and cost of what I am getting until January 2022. I want to know what I get as a bonus and what I am paying for. I know some are free and total yearly costs.