ServicePlus (Formerly Total Home Protection) Reviews

I would like to thank Total Home Protection having an excellent experience with selecting the protection of my homes and Mr. Ben ** understanding our needs and concerns with ownership of multiple homes. The peace of mind knowing that we are protected moving forward for extended number of years is a peaceful experience as well. Many thanks.

Tried to purchase your policy online but did not understand everything so called and spoke to your salesman Chip. This gentleman was very helpful and did purchase your plan immediately. Awaiting my policy and thank you for your assistance.

I want to thank Total Home Protection for being so expedient in getting in touch with me. I had just opened up the information on Home Warranty when I received a phone call. It was fast, convenient and the person I spoke with was very pleasant. Thanks again for your assistance.

Daniel ** rendered very courteous and professional service. He provided us with all answers to our questions and as a result of his suggestions and a reasonable cost quote it seems that a multi-year warranty is value priced. We also received prompt e-mail notifications of our new warranty.

Mark ** was very knowledgeable and helpful in providing me with the necessary coverage I need and also giving me the discount for applying for Total Home Protection and also providing me with the senior discount. Thanks to people like this to help give us the reassurance need to protect their home. Thank you Mark.

I was just purchasing this home warranty. The gentleman who I spoke to was very thorough in his explanation of how the warranty works and what I will be paying for. Very informative and helpful. Thanks again Cortney **.

Mark ** was the representative I spoke with today. He explained the policy to me so I could understand it and mentioned all the features and benefits. He helped me see what a good value it is and I am happy I purchased it for my rental property.

I don't know how to remove a review, so I'll do this instead. I had some issues with Total Home Protection, but they have begun working on the issue, so I'm looking forward to getting this resolved. I appreciate the company contacting me and for being willing to resolve this issue. My star rating has increased. Thank you.

Marc ** was very nice and very helpful. I have not used this home warranty yet. But it is nice knowing I have coverage for my home. I hope and trust the Total Home warranty will work out for me when I need them.

STAY AWAY. THEY ARE THE WORST. I had a contract with Total Home Protection as of 7/14/17, I filed a claim on my Tankless hot water heater that is an added coverage that I pay extra for, that started leaking, they sent out one of their contracted plumbers who sent the co. a repair estimate of $1117 and a replace estimate of $2500. The Co. then offered me $500 saying it is a "plumbing issue" which it is not. I said that is not acceptable and was told they would see what they could do about getting more money. When they got back to me they told me they will not pay anything for the claim now because it is not covered because of "rust and corrosion" that is not covered. I talked to the plumber they had come out and he agreed that the corrosion was caused me the leak and not that the corrosion caused the leak.

I paid 45.00 per visit not 60.00, I feel better per month than all of the payment upfront, and I felt he was trying to convince me to pay the whole amount upfront. I didn't like trying to be persuade to pay the whole amount upfront.

My dishwasher failed beyond repair. They only paid $189.00 to replace it. I called them because my dryer quit on Thursday 3/8/18 @ 9:25 AM and was told I would receive a email within 24-48 hours with a service company to contact for the repair. I called back Saturday 3/10/18 @ 11:15 because I hadn't received any info from them and was told they couldn't tell me anything about the claim till normal business hours on Monday. They have been very rude and SLOW every time I talked to them after I actually purchased their plan. BE AWARE OF ALL THE "NOT COVERED" ITEMS AND PARTS.

I purchased a "Home Warranty" from this company on February 27, 2017. I filed a claim on Saturday, March 03, 2018. I was given a confirmation number for the repair and/or replacement and advised someone would be contacting me on Monday, March 05. When I was contacted by the repair facility I was told it would be Tuesday before someone would be out. I was asked some questions about the appliance and was told that the hot water tank was not covered. I would not recommend this company to anyone.

While attempting to file my first claim with this company, I received the worse customer service ever from George Employee # ** and Angel an alleged manager. They both were rude and discourteous and were unwilling to assist me when I was told they had the authority to do so. Will never recommend this company!

Our heater was blowing out cold air so I called Total Home Protection and they sent somebody out in a timely manner. The tech was awesome. The problem was with the switch and he had the part in the van with him and fixed it in that first visit. It has been working well ever since. We were with another company before Total Home Protection and they sent a lot of strange people out to our home that I don’t think were bonded or licensed. When we called Total Home Protection again for the air conditioner, I requested for the same technician. We liked him the first time especially after our previous experience with another company. He came out that same day and fixed our claim.

Got hit with 750 dollars in fees for only a month and a half in service. Call in once, never got a callback, had to call someone I know to come and fix the problem and paid out of my pocket. Second time, the same. Decided to cancel. Was told about the 50 dollars a year as cancellation fee, I was tricked into signing up for 5 years.

Well prepared and knowledgeable presentation. Concise but complete. Flexible payment options. Wonderful referrals. Follow-up for service calls. Also coverage for my pool. Fully coverage for my appliances and ceiling fans and light fixtures, including space heaters and electric blankets. I can only say you are well known and reputable in the community.

Daniel was polite and helpful. He answered my questions, and explained the ins and outs. I enjoyed being treated respectfully. I am looking forward to my association with Total Home. As a retired person who is anxious about problems with appliances or water heater, I won't have to worry so much anymore.

On 2/16/18 I filed a claim for my water heaters. I have a duplex. After several vendors that was assigned by Total Home Protection on 2/25/18 my water heaters were seen by Roy's Plumbing who invoice# **. Diagnosis stated that both water heaters were leaking from top and bottom. He wrote waiting for approval to replace both water heaters. I have been without hot water in each unit. Exhausted all help. I was in correspondence with a manager named Jason ** at 1800 545 0402. On 2/26/18 I received a call from Roy's Plumbing who said Total Home Protection denied replacement based on corrosion at the bottom of the water heaters. On my documentation the technician gave me which was from the original copy from 2/23/18 invoice # ** has no written diagnosis from the tech that states the water heaters had corrosion. Mr. ** told me he would follow through with these claims however he stopped returning my calls shortly after the 3rd vendor which was Roy's Plumbing was contracted. This is not fair or legal.

Had a very good experience working with Jesse ** and listening to the different options I had available!! Very thorough explanation!! He was very capable to answer all my questions. The explanation that he gave regarding the various options that were available to me was very appreciated!

We were contacted by Total Home Protection to give a quote on some pool repairs for one of their clients. We were on vacation the week of Christmas thru New Year's Eve but contacted them to let them know we would be in touch with their customer and schedule the appt as soon as possible. We were able to get the work done immediately and we sent the invoice to them the 3rd day of January. We have not heard from them yet. I have contacted them numerous times and have spoken with Silvia, who has transferred me to Kim's extension and have still not heard from anyone. I have called at least 12 times and have sent over 6 emails and still nothing. It is impossible to reach anyone in this company.

When I had a claim for my dryer with Total Home Protection, there was no way to do it online. So I called to file it and they sent an email with the name of the contractor. However, I never got a hold of the contractor until a week later. He had to order parts and I had to wait another week. I called back to see how long it would take to order the part, and I didn't get a call until a week and a half later where he got the part. So it took a month before my dryer got working again. Overall, Total Home Protection is cheap, but they take a while to get your stuff fixed.

I have compared some companies and this one comes out ahead with the services that you provide and for the amount that it cost. I kind of can’t wait to see what kind of service I get when I really need you. Thank you.

Jessie was very professional and patient in explaining the process of owning a home warranty policy. He reviewed all of the options. Additionally, he understood my concerns. I asked him if I could call him back to verify for myself that he was authentic. There are so many scammers today. I have to be careful. He was very understanding with my concern of security.

My review is based on the rude and unprofessional encounter when I wanted to cancel. It is not based on any specific service or claim. Late night on Sunday Feb 11th, I went on a website to get a quote from Total Home Protection. Early morning on Monday Feb 12th, I received a call from Henry ** for a sales offer. The sales call was courteous, and he took the time to answer many questions my wife and I had. Offered a discounted package that costs $3000 for 6 years for two properties under a "realtor program". That was appreciated.

I never write any review. Just because I want to help who is looking to have warranty I am writing this time. I been with Home Shield for 10 years with one of my homes and never had problem. This home I was thinking to call same company and add to my policy but Total Home Protection company called me and sold service and salesperson got me for one year with one single payment. You can get your money back in first 30 days but guess what? You are not covered in first 30 days anyway and you dont know how they would treat you. I found out their 30 days no coverage later at the end.

The first time that I had Total Home Protection come out, they could not fix the microwave. They changed a part in it that didn’t work. And so, the guy who came out to fix it told them that I needed a new microwave because what he was doing to it wasn’t fixing it. Instead of replacing it, they were supposed to send me $100 which I haven't received. My water heater had gone out and they tried to fix it but they couldn’t. They automatically replaced it with one that was comparable to the one that I had or better because it was brand new.

I am a private consumer and had a home warranty program with a well known company for 3 years. Recently I called for service and was informed that the service fee had increased by 66%. I saw the advertisement for Total Home Protection on FB. Donald was very helpful in explaining the coverage and got me the best deal. I am relieved!

I found all the personnel I spoke to be friendly and pleasant and knowledgeable. I don't say this very often but I actual enjoyed talking with your representatives. If I'm ever asked who I chose for my home warranty coverage I will not hesitate to send them to Total Home Protection.

The customer service provided by Eli was fantastic. After reviewing several Home Warranty companies, I felt that Total Home, as the name implies, is most comprehensive and best suited to my needs. Based on my purchase experience, I would recommend this company to my friends and family.

When describing our experience with Total Home Protection, I can only say at this time that Anthony was very clear describing the policy and program. I will say that he was very personable and I appreciate his clear explanations.

Friendly service with a great price. The representative had a very fast response and followup to my call. There was an up-sale that I requested a callback to review in 6 months. We see that happened when I have the contract in hand and make a service call.

The THP salesman lied, Period. We eventually got a policy by email. In the fine print it listed certain exclusions we did not become aware of until later. Had we realized this, we would not have purchased the policy to begin with. For example, for water heaters, they cap the benefit at $500 -- nonsense since the cost of replacing a 40 gallon water heater is at least $1500. It also excluded the tank of the water heater... hello? Like it can operate without a water tank? My sad story is that our water heater had a very ordinary defect, that happens fairly frequently in older water heaters--rust and leaking from the tank. They did not cover it of course. We replaced it at our own expense.

The salesman made it sound great I bought a 5 year plan for 1500. He emailed me a “sample” contract, I called and asked for my real contract. It took them over 30 days to mail it and I discovered the policy had way too many things it wouldn’t cover like gas powered heating, my whole home is on propane!! When I tried to cancel, they refused to refund all of my $$ paid and I had zero service calls? The man was so rude and told me that is printed in my contract a cancelation fee for canceling after 30 days. This is a scam and I will also make a report to the insurance commissioner.

I just got off the phone with Henry ** in sales. It was clear he was a salesman. He was very rude and was not comfortable with me taking time to think it over and discuss it with my spouse. And I couldn’t view a policy. I will not be going with this company. If Henry ** wants to make a sale he should realize his NY sales tactics and attitude does not fly in the South. Try courtesy and respect.

A claim for a simple valve replacement for a washer has not been fulfilled. The claim number issued, the repair service provider missed 2 appointments and was non responsive. The company is largely unreachable. The main line has not worked since I've been a customer. Emails got a modicum of response. Clearly they profit by an effective sales pitch and fail to provide service or make themselves available for placing claims, following up, or complaining that service is forthcoming. If I could cancel and get my money back I would. In my estimation my policy would indeed be out of enforcement and they would have no obligation to insure. I won't renew. I wouldn't recommend anyone judge this company on its pathological sales acumen. Rather, take a look solely at customers attempting to file claims. Like myself.

DONT DO BUSINESS WITH TOTAL HOME PROTECTION. Sign up they’re very nice so called helping get you the package, when you call in to get a Service requests handle you get a list of companies in your area to pick from. First one didn’t return call. Second one don’t do business with Total Home Protection no more (hung up in my face). Third one Childress Construction was a Louisiana number (I’m in California). Said he will be out Monday. (Google his number nothing but bad reviews. He respond back to most of them blaming everything on a hurricane.) Should of canceled after that, Monday no call no show. Call Total Home Protection. Got an excuse that he was busy so Thursday is the new date. No call no show again.

Eli was helpful and got the plan that works best for me. I am on a fixed income and having the security of being able to fix problems economically is comforting. I will definitely recommend this company to family and friends.

I requested repair service for the bathroom leaking from Total Home Protection. They asked TN plumbing to my townhouse to repair. Finally, they rejected the service because of the reason of pipe installation improperly. Actually, the townhouse was original built by license contractor and I never change any pipe inside the house. I rent this house to the tenant. I think Total Home Protection tried to make up an excuse and tried to not fix the problem for me. I feel very sorry for this insurance company. If you want to buy insurance from Total Home Protection, you should think carefully that they might not cover the problem for you. I highly do not recommend it. Thanks for reading.

The sales representative seemed sincere about the company. I had a really bad experience with my current warranty Select Home Warranty and I am very hesitant to get another warranty. He convinced me and I hope this will all be good.

I've been having a good experience Total Home Protection so far. I had some roof damage recently and it came down and fried a couple of my TVs since the water got down inside the wall. When I called Total Home Protection, they got a hold of technicians in my area. The contractors came, fixed the problem and then they left. I haven't had more trouble since the repair so that was good. However, I wasn't told upfront that Total Home Protection didn't cover electrical and TVs. They called me to come out to put the new sockets, but I didn't get them to give me some new TVs. I had to buy those on my own so I wasn't pleased with that.

I had a different warranty company serving me when Total Home Protection’s pricing caught my eyes. Their monthly and cost co-payments were lower. I switched to them and recently, I filed a claim because the pilot of my stove wasn’t lighting up. I called Total Home and I was able to speak to someone during working hours. Their reps were doing what they were paid to do and customer service was average. The contractor they sent was excellent and I could tell it was a small business. He was very humble, friendly, and explained the situation. Since the repair, the stove has been doing good. When I need Total Home Protection, they are available right away. But I’ve been trying to call them for the past few days and due to the time that they are open, the call transferred to a third party to handle the call volume, but they could only take messages. That is very inconvenient compared to the other company I had that was available 24/7.

When we didn’t have any heat, I called Total Home Protection and they got somebody out. The tech had to order the part, which took three days, and then come back out. It took two tries but he fixed it and it's still working now. I’ve already recommended them.

your Rep H ** w/ Total Home Protection. I'm very pleased w/ the platinum plan I now have & the $ amount I've paid.

My dryer didn't work one weekend and so I called Total Home Protection. Within a couple of hours, I received a claim number. Not too long after that, I got a phone call from the appliance repair and set up an appointment. The contractor they sent was very knowledgeable. He found the problem and let me look at it. However, he was caught off guard because he needed to take a lot of pictures, something he had never done with any other home warranty. Still he didn't have a problem taking pictures once he diagnosed the problem. Luckily, he had one of the actual part that was bad in his truck and repaired it the same day. And so we were very pleased with the service. Since the repair, the dryer has been working well.

This company is horrible. They lie. They don't have technicians. You have to pay for the work to get done and they are suppose to reimburse you but they don't and I'm paying them 35.00 a month. They are sorry. Don't get this one.

Just enrolled with THP. The representative, Eli **, was excellent in everything... information and coverage. Very thorough and professional. Thank you for the manner that he conducted himself. Am looking forward to using your company for my future home warranty needs.

I cannot express how knowledgeable, helpful and diligent my representative, Eli ** was. He very patiently guided me through the whole process, taking great care to ensure I did not neglect anything I needed. It was very apparent that he actually cared about me as a person and not just a prospective customer. When we were through I was confident I made the right choice and purchased the exact level of coverage that was right for me. Thank you so much Eli for the expert guidance and professionalism. You turned a potentially stressful experience into a pleasant one. If you are an example of what the rest of the good folks at Total Home Protection are like, I am confident I made the very best choice for our family.

Our refrigerator stopped working and I filed a claim with Total Home Protection. I called their toll-free number and the rep I spoke with was polite, positive, and courteous. When the contractor came out to work on the fridge, there was a problem with the fan and the drain. There were ongoing problems and it hasn’t been resolved yet. Even though the part is here, I’m still waiting for the appliance company to come back and finish the work. My mom has been dealing with them and it has been going on for five weeks.

On December 16th we placed an order to repair our stove; the operator then asked us if there were any other issues that we could submit on this ticket. They sent their contractor out after a week, after we reminded them that no one was sent out. When he came we asked him about the other claims of which he had no idea what we were talking about, we called the warranty company and they said that the operator had placed the claim later on in the week, so we had to pay a separate service charge for the other orders (unfortunately due to their negligence). Now back to the stove; the contractor looked at the stove and immediately told us why did we not call the manufacturer instead of our warranty company. He then went on to look at the stove and told us that the piece is on back order and that it would take about a week to get there. He also told us that in the meantime he would lend us one of his stoves until the piece came in.

My husband heard about Total Home Protection from one of his co-workers, who said it worked out for him. It's our first home warranty and I did the enrollment process online, which was easy.

Tom was very courteous, professional, and fully informed. Tom was able to answer all my questions and presented every option without being as they say, A Used Car Salesman, I found that very refreshing! I tell would recommend your company to my friends and as my daughter is a realtor, I will recommend she tell her clients about your company.

So far my experience is only with salesperson who was thorough and friendly. At some point perhaps there will be further review if I ever have a claim. Good value for the plan I selected. Great to have rate for senior citizens too.

After I had the policy, I had problems with my garage door and someone came down immediately to take care of the problem. I was supposed to get the first two for free, but I forgot so I paid the contractor. The issue was resolved and the contractor was very nice, polite, professional and pleasant. It was wonderful and everyone has been so nice. I’m very pleased that I get a live person when I call and I love that. Total Home Protection hires good people. I had American Home Shield to compare them with and Total Home Protection is so much more professional. I’m happy I made that choice and I have recommended them to people.

I called three times to get additional information regarding the home warranty. I was treated very rudely when I would not make the purchase with the other two sales representatives, I advised them I needed to think about the program a little longer and look at other warranties before deciding. It is not my problem as to how long a sales rep is on the phone with me as to them being rude when I didn't seal the deal with them. I called back into your call center when I was ready to make my purchase. Angel was a gentlemen in making my purchase of your home warranty program.

I have not heard from Total Home Protection since they took my money. I was on the internet looking at home insurance and there was a questionnaire. Then Total Home Protection called me. It wasn’t even the company that I had filled out the proposal request with. I found out later on when I found the name that it was a different company. I don’t know how they got my information but we spoke on the phone and we came to an agreement of $34 and they will take care of all of my appliances. That was last Friday.

I didn’t have any hot water and I thought it was the heater. I went through Dominion because I had no other numbers to call until I found Total Home Protection's people. I submitted a claim and the process was okay but I wasn’t impressed because it took a long time for me to get a live person on the phone. The first one I spoke to said the claim didn’t go through because it was a plumbing problem. I insisted that it was the water heater. So, I had to recall it again and start all over, which even frustrated me more because when I finally got a live person, she said, "Oh, somebody contacted you," which nobody did.

This is my first claim with them. Have had to call them back four times. I'm 48 hours later with no heating unit and no repair in sight. Will never use them again and we'll be looking to get my money back and switching companies. Agree with a few of the others. I feel like I have been totally scammed by this company. They close down. They are not open 24/7 so you cannot always get follow up on your existing claim. I was never even given a claim number for my call.

Easy and quick to deal with. Great customer service. We are looking forward to working with Total Home Protection should we ever have any issues around the house. Love that the policy is transferable to a new home should we ever move. Jesse answered all of my questions.

I bought my first home in September. I found an amazing deal, and decided to go with Total Home Protection. Worst decision I could have made. First, they told me it did not matter if I do my warranty with escrow. It does! We moved in and our AC broke, costing $800. The warranty would have began right away if done through escrow, however, it didn’t start ‘til a month later. Then at the end of October our dishwasher was not draining. The first technician they gave us would not answer my calls or emails. A few hours later they sent me someone new. Then, the home warranty company would not cover it because it was a "pre-existing issue" (some cap was not removed). I got charged $200.

My Total Home Protection warranty is a good deal. The first time I called them, I just wanted to know stuff but didn't have the right feeling then, so I let it go. Then I called again and we discussed a lot of things. They said they had a special going. I got half off and an extra month. So instead of 12 months, I get 13 months. He said when it's time to renew it, I’ll be paying the same price that I paid now and next year for the same thing. It sounded really good. He also told me about the service call which was $48 every time. He was very pleasant and very knowledgeable. I'm now waiting for them to call me and set up when the plumbers would come out to the house so they can take a tour and look at my refrigerator, gas stove, and whatever else he has to look at.

Total Home Protection has been nothing but amazing and I'm so glad I found them. I have been with them for a while now. And I wouldn't change my company. Their customer service is impeccable. What's more impressive about this company is when I call them, I wait less than two minutes for a representative to get on the phone -- I've never had that before. Also, when I called them during busy hours, like five in the afternoon or nine in the morning, I had no hold time. Two minutes may be the longest. That to me is everything.

This has been a terrible experience and starting to wonder if this is a scam. No one answers the calls and on hold forever and finally just hung up. I paid a lot of money for the contract thru AMX and added options and when I got the contract (on a little pamphlet) it did not have the added options that I paid for. Very disappointed and ready for a refund.

I moved into a new house in a new city and there were a lot of renovations. I was finally able to take a shower and wash dishes and discovered that I could only take a 4-minute shower so that led me to call Total Home Protection. Initially, I had a little problem getting somebody out here but then I worked that out and they came and changed the element, and I have hot water.

I have a claim that's been open for more than four weeks. No technician has come out to my property as of yet. The home warranty company keeps pointing fingers at the vendors. Vendors keep pointing fingers back at the home warranty company. First I submitted a claim after hours. Came to find out for days later that it was not properly submitted. Second they assigned me to a vendor that did not service my washer. Third they assigned a vendor that does not service my area. Fourth The technician calls me 14 minutes before each supposed to show up and tells me that he cannot make it after I had already rearranged all my day to accommodate him. (And still had the guts to yell at me and tell me he was not coming) Ed’s appliances repair.

I had American Home Guard on my rental property and I didn't like it so we picked a different one. Now, we have Total Home Protection and our experience with them has been fine. Recently, I submitted a claim over the phone. And one thing I like about them is they answered promptly a lot. We're satisfied with them so far.

I just got started with Total Home Protection. I found out about them from an email they sent me. They gave me a good deal and the rep did a good job. I asked all the questions on hand and he was understandable. So far, It's been a pretty good experience with Total Home Protection.

I joined Total Home Protection a few months ago. I called to ask about their prices and there's a guy who said that he’s gonna give me a really good discount for six years in advance. I need a home protection for my house but, at the same time, I don't want to pay a lot. I paid for six years one time and it's $1,600. It's good, and also for the long term, since the cost of most of my stuff in my house is new and there's nothing wrong with them. Aside from buying the plan in advance, I also like the application to sign with them for six years. Some people said that if I sign long distance, it is going to be a fraud or this company is going to be closed in two years or my money will go. I didn't think so, because I went to the worksite and I saw that this is a good company. I didn't see anything weird or suspicious. So far, I'm really happy with that.

I am a single retired male looking for home coverage for my home. Marc was totally professional and help me get the best deal. Marc covered all the key points for my needs and helped me with some I didn't realized I may have needed. He was very personal and kind to me. Thank you Marc.

Thank you Mr. **, I really appreciate your service to involve to your platinum plan. Very good price for protecting the home. Your quick turnaround time and explanation of benefits is amazing. Definitely will recommend you to my friends and family.

I was looking at different home warranty options because the one I had was extremely rude and expensive and they keep hiking the prices up. I went online and ended with Total Home Protection. There was a gurgling off back in the shower and finally, I thought I had better submit a claim before it got too bad. At first, I called Total Home. They said they would get me out somebody and I did not hear their words 48 hours. The next day, they didn’t get me anybody so I called them back and the rep was snippy as she told me that it was 48 hours. I told her I didn’t know that as it was different from the other home warranties that would have given me a name in six hours. Other than that, the other reps were all friendly and helpful.

My toilet was not flushing so I filed a claim with Total Home Protection and a contractor came out. But they didn’t know how to fix the toilet my toilet that's a year and a half old. I have a low-energy flush toilet that I purchased when I remodeled my bathroom so I have this double valve. It seemed the contractors have not yet worked on a toilet that has a double valve. So, they had to Google it in advance to figure out how to fix it. And then after they supposedly fixed it, I started having more problems with it. I submitted a second claim over the phone telling the operator that the toilet was still not flushing properly and there was a noise that occurred every 20 minutes as if there were bubbles in the pipe. I had to pay another $60 for it which was crazy since it was still part of the old claim. But then also something else happened with it. I paid it anyway because I needed it fixed.

The heater all of a sudden wouldn’t work and something burned out on it. Total Home Protection's deductible was less than the other providers. Submitting a claim with them was very easy as well. When I called them they were very good on the phone. Everybody was also very courteous and the guys who came out from the air conditioning company were very prompt. They did a good job and the heater works fine now. I'm glad that I have them.

Very Loud Noise from Refrigerator. The woman on the phone last night was very rude and told me that, if my refrigerator was not dead in the water, Total Home Protection could not help me. My compressor is dying. I will lose an entire refrigerator of food. She put me on hold and never came back.

Everything's good with Total Home Protection. I made a claim over the telephone and the company that did the repairs contacted me quickly. They set up an appointment, came out, and performed the work. It took about three days from the time I contacted Total Home Protection until the contractor came out to my home and the contractor was a nice guy. He was professional, had everything he needed, and also had a nice truck. He had an idea what was wrong, had the part in his pocket and fixed my heater right on the spot. Total Home Protection is very professional and very competitive. I'm fortunate that I got one of the best, if not the best company.

My stove had two ranges that whenever I turned on went straight to high. There was no medium or low. I called Total Home Protection and my rep was very good. A contractor came and replaced a switch. He got to get one working then he stated that he would be back the following day and get the other switch. But when my daughter-in-law turned on the stove, something smoked on the stove side and it tripped the circuit breaker. So I called Total Home again to let them know what happened.

I had a couple of outlets in the kitchen that kept tripping the breaker and I wasn't sure what was causing it. I tried to file a claim with Total Home Protection online but I couldn't figure out how to do it. It was a little complicated because all I got to was the page that tells you how to sign up. I couldn't find the page to log in and file a claim on my account. So, I called them and they got back to me immediately by email. The first contractor called within five minutes after they notified him. He was really good and responsive, and he helped me figure out that the issue was not the microwave because I had used it. I contacted the second contractor, and they said they didn't have time because they were too booked up. And then the third person, an electrician, came and he was very nice and he helped fix the problem. The repair made a big difference. It let me use my microwave and the outlets in the kitchen again. And overall, my experience was easy and pleasant.

I had Home Shield for six years but I gave it up for a minute. Then my daughter told me about Total Home Protection and it sounded like a good deal so I decided to try again. It was good that the company and I literally talked. It only took a couple of minutes for them to get in touch with me and it seemed like they were doing their job. They were very polite and everything sounded good to me. I've had Total Home Protection for a week now and I hope nothing happens soon but if anything happens, I'd call.

The jingle and the email with the website caught my attention and it kept getting past my spam. I decided to cancel my warranty with another company because I liked the offer, but I tried to use it November 29, 2017 for my water heater. Total Home Protection telephone rep. said it was covered. Assigned to Onestop Plumbing. I paid my $45. Total Home Protection declined to repair/replacement of water heater. Normal wear and tear was not the same as rust/corrosion.

If someone would ask me,[x] how do you define Total Home Protection? I would say: first of all is not total it's partial home. They are racist, rude, poor customer service etc. No matter what's your claim about, they will reject it either because is a "Preexisting condition" or because they want to bill you what they[x] technician charge them for materials.

I just got off the phone with your rep Daniel ** and do not have an order # yet. He was professional, answered all my questions and no hard sell, which I appreciate. I talked to him several months ago and asked him to call back. He followed through. Will gladly refer him to friends.

Submitting a claim to Total Home Protection is an easy process. I just call them and submit a claim. They will usually call a technician within 15 minutes and I get an email within five minutes. It's almost instant. They are super responsive. I would like for them to have a more online presence. If I can go ahead and submit the claim online instead of calling them, I'll be happier.

What I appreciated about Marc was his follow through. I was undecided on what to do because of living in Michigan and the new purchase. I told Marc I was looking at other companies and would he please call me back and he did. Great Guy.

I had an email sent to me and I got to the website and put in the information. Then I got a phone call from a gentleman from the Total Home warranty. They were great over the phone and I had already scheduled as far as an offer. The guy had valid answers to a couple of questions I had and it didn’t take a whole lot of convincing because I was looking for something. I've been with Total Home Protection since the first part of this month and for what they were offering me, I can't afford not to have a protection. I've had some repair work done in the recent past and some of it, I've done myself. Being almost 69 years old and going blind, I wouldn't be able to do much more of it myself. So instead of trying to teach my wife to be an electrician and a plumber, it would be easier to have somebody else to do it. The Total Home Protection team was very professional and courteous, and they exhibited concern.

On the afternoon of 11/10/17 I had a problem with my plumbing, I called Total Home Protection, they said they wouldn't be able to help until the next business day which was Monday. Well, I then called the provider I was referred to by Total Home Protection. They said they would get back to me, that was Monday. Late Monday afternoon the plumbers showed up but wanted $90 extra to cut a hole in a wall to access the plumbing problem. Cause the warranty doesn’t cover the hole. I said that I would make the hole.

Single family home coverage with a pool and spoke to Angel and was very informative and patient with me. I emailed and called back a few times to confirm coverages and he was very pleasant to speak with. I want to thank him for the time and hope that if we have to use the service that it meets the standards.

Well informed, answered all questions, polite, a very nice experience. Would recommend to family and friends. Great coverage. The sales rep was not pushy and only recommended different options, let me make the choices. I was very comfortable with all my choices and that is very important to me as a customer.

My salesman Marc was very helpful. He took the time to explain the policy and the benefits for purchasing a longer term policy. He knew exactly everything I wanted to know about the coverage. He explained things in clear terms and represented your company well.

Mr. **, was exceptional. He knew his product very well, and was able to help me move swiftly and smoothly in making a purchase decision. I wish I had been able to take advantage of your special. However, I was unable to do so. Perhaps when I renew my warranty policy, I will be able to take advantage of a Special, if you are having one.

Jesse ** is an excellent representative of your company. I see why your company is rated No. 1! I wish I knew about your company when I first bought our condo. We were totally not pleased with our current company, poor customer service, poor contractor response time (5 days), poor record keeping and their contract expires in one week. We were fed up and had to find another company. Total Home was rated No. 1 and we understand why. We did not have to ask a lot of questions because he explained everything. He was patient while my husband and I crunched numbers. Jesse ** was not pushy... he's a keeper, give him a raise and promote him!

I have had Total Home Protect for over 23 years on one house or the other. In the beginning I would have rated their company five stars. Although they did send a racist, rude ** guy who behaved totally inappropriate once (witness to this exchange can verify), after I told him not to return to my house they sent an excellent replacement. But, alas, over the years they have slipped terribly in their customer service and their willingness to live up to what I am paying for. About eight years ago was when the decline began.

I was told that it was a 45 dollar service call and the repairs would be fixed or replaced if not able to repair. Septic tank is backed up so I call after being told I get 1 per year of pumping and that's me paying for the extra service. Now that I'm in a time of need I was told they only cover 200 dollars of the fee! I was well warned about this company and how they work and I'm the fool for going forth anyway but to everyone else, stay away!! I've learned from experience like everyone else that had dealings with this piss poor company! Extremely unhappy with Total Home Protection! Will also be giving complaint to BBB if there's still room left for complaining!

My garage door opener is broken. I call Total Home Protection. They send a contractor Almost a month ago and this contractor is been very unprofessional. They give me a lot excuses like "We are very busy," "Driver got in an accident," "No one at home." I call Total Home Protection and they said is the only contractor they have in that area. This is ridiculous. I have to wait for this long of time to replace a garage door opener.

Henry contacted me via email, I returned his call and was very happy I did, he worked with me. He offered me different plans and they just got better and was not pushy. In the end I felt very confident and happy to close the deal. I will be glad to recommend him to friends!! Thank you Henry.

Mr. ** was very helpful, thoughtful, none rushed, very knowledgeable. I like the pricing, very affordable, service call was within reason. BBB rated them a B+ and if the pricing is still good next year I plan to stay with THP until. Thank you so very much for covering my house.

I posted a review today giving my experience. Just after I posted it, I received a call from David. We came to a resolution which I won't discuss. I also want to say that I also had a Septic Tank Pumping claim that they handled professionally and I am satisfied with this company at this point. David really did make me feel important and like he really care about getting things resolved.

After contract signed and paid for The Total Home Protection is rejecting all claims for the items clearly including in contract without any reasonable explanation. The managers and supervisors are no help, very unreasonable and non polite. I have all documents to support this statement!

Very pleasant experience working with Tim ** - answered all my questions and helped me get on board. The coverage should be exactly what we need and is less expensive than our current warranty. Looking forward to a pleasant experience going forward.

Total Home Protection has been great. 1st claim on ac tech came in 3 hrs and found my unit not repairable. They got me a new system. Great service. I will tell all my friends about you guys. Thanks again.

I have been deceived and will consult an attorney. Contact me after 12:00 any day. Noon. I am contacting the BBB and our company attorneys. The representative DID NOT listen to me! I can't wait to talk to someone who represents your company. I was ignored and it has caused me unwarranted grief.

When the sales called me on cell phone I felt a little rushed on the decision. I told Marc I wanted to check reviews on company. He stated he could give me a good deal but I had to sign up right then. So I did, then they took the whole year out on cost when I wanted monthly. I was told I would see refund by tomorrow. I wanted to cancel and the girl that was helping me made me feel like I was making the biggest mistake ever. For me I just felt pushed into something I wanted to check out. Sales guy was nice but after signing up and wanting to talk to someone I was on hold for 20 min. Not good in my opinion.

Total Home Protection and its field reps were very deceptive, unprofessional, and unreliable. Sales reps flat out lie to get your business. I have a recording of a sales rep telling me that rust and normal wear and tear is covered, however a couple of months, after I signed up with the company, a customer service representative stated that rust and normal wear and tear are not covered. In essence my claim to have my A/C was denied. I had a home warranty but had to invest in window units and a hotel room due to the fact that I could not afford to pay for a new unit, which I thought would be covered under my home warranty.

Worst company ever. Their book and contracts say certain things were covered. Had a leak in my evap coil on ac. They sent a techinician out and verified the leak. Never heard back from that tech. They scheduled another tech from another company a week later, called and said he was coming and never showed up. They sent a third one out who verified the leak and then never heard back. The last one came out and charged us $150 to verify the leak and filed the paperwork. A week later warranty company called and denied the claim. Talked to 3 different people at the company who all 3 gave me different stories on why the claim was denied. They find any way to keep your money and not follow through with what they advertise - stay far away from this company.

Their own advertisement states "Coverage for breakdown due to normal wear and tear" yet, when our house was struck by lightning it took over 2 months to get one of their electricians to our house, then they denied the claim he submitted within minutes. Their claim? That running new wires was not covered... WHAT?? From the reviews I've read, it seems they find any reason they can to deny a claim. I am seeking compensation for my premiums paid to date and am cancelling this contract ASAP. Waiting on a call from them now. Would not recommend them to my worst enemy... well, maybe my worst enemy...

I purchased a home warranty from this company effective 4/22/17 to 6/3/18. In June 2017 I had problems with my AC unit, it was not getting cold. I reported this to Total Home Protection. They dispatched a tech form Pacific Air and Heating. The technician put in Freon so I could have some cooling for the meantime but said that the system needed to be replaced. It could not be repaired and he reported that to THP. THP told Pacific Heat and Air to go back out and inspect the ductwork, and the tech did and reported that he did and system needed to be replaced. THP again told the tech to go back out and do a leak test, but the tech refused stating that he did all he could and that the system was not fixable and recommended replacement and reported to me that he will no longer be working with THP because they did not pay him. I called THP and told them that according to their contract, if they could not fix it they are to replace the system.

I enjoyed working with Henry. He was not pushy. He provided the information I needed to make a decision to become a Total Home Protection customer. He also gave me an option to add another property for six years. The price was good and I accepted.

Henry ** was very professional, helpful, and provided exceptional value. Thanks for the good service so far. Good first impression of the company. Will look to recommend your services to friends and associates. Will look forward to receiving the Agreement #s for my records.

I am very disappointed in this company. Since I signed up for your special six years I have not received my contract yet. I am calling your company and I will cancel this account with American Express since I have called twice to receive my written contract and I still have not received it in the mail.

I agreed to have the contract with Total Home Warranty on the phone August 22, 2017. September 29, 2017 I received the policy after I filed a claim 38 days later and it was denied. First, Mark, in Philadelphia, said it was in the first 30 days according to the policy. It had been 38 days. Since that did not work, the Mark, said it was a preexisting problem. The disposal had worked fine until the day before. I had to have the disposal replaced because it had a hole in it. It had to be replaced. Mark said that it had to be in good working condition. Even the plumber Wayne, from A-Direct Appliance Repair said the hole could have happened anytime.

This company is a COMPLETE Joke... I paid $47 and change every month for this warranty. I had 2 appliances stop working during the warranty period. The first was my dishwasher. When I called the company it took a few days to get someone to call back. Then there wasn't a servicer in my area and they wanted me to pay for someone to come in and service. I advised I didn't have the money for that. That's why I purchased the Warranty. Long story short they ended up paying the servicer w/ a company credit card and I was back in business though it took about a week to complete.

I was just blessed with interaction for opening an account, and I could not be more pleased! Tim ** is the rep I spoke with, and it was like speaking with my son. He could not have been more pleasant or more helpful. We need more young people like him in this world!!!

I have a policy with Total Home Protection Platinum. When I had an issue with my dishwasher I filed a claim and everything went smoothly! All I paid was my service call fee. The Tech was prompt and very professional. I was very happy with the customer service, response time and the overall fix of the unit.

I purchased a Warranty Policy in July 2017 from Total Home Protection. Late August the water dispenser on our refrigerator stopped working so I called Total Home Warranty to place a claim. They informed me that the dispenser was not covered. I explained that when I purchased the policy I was specific and listed all the appliances in our home and asked the sales representative if all would be covered, the sales representative confirmed all would be covered. He did NOT ask "did the refrigerator have a dispenser."

Do not buy this warranty. I have awful experience. Bought on May 31, 2017. File my first claim of plumbing to send a technician. Never authorized him for repairs even when they called me with approval claim. Was file on August 8. I canceled this warranty after finding they were liars on everything. When I call to canceled my policy after 3 months of having this says I'm just entitled to receive less than 500. I paid 1501.80, When you buy it they request in case of cancellation is a charge of 20.83 dollars for a prorated charge for each month you had it.

Thanks a lot Tim for your help and explaining all the details and also getting us a good deal!!! :) As I suggested I would definitely refer your contact info. to my friends and have them refer my name so they can also get a very good deal...

I had a home warranty system before and they sucked. Total Home Protection is convenient and inexpensive, and I signed up with them a couple of months ago. So far, they've been pretty easy to deal with though I haven't had to use them.

Mark ** was very thorough in explaining and answering questions. This was a good experience in trying out a new program. He was able to offer an extension service without being pushy. Though I feel that from the minute I put in my information online, I had gotten emails as well as different phone calls from different agents. That was the only thing that I did not like.

My realtor bought Total Home Protection for me as a gift when I purchased my home. I made two claims on the furnace as it wasn’t working right. The phone call worked better than going online wherein it took them two days to come up. The representative was pleasant to talk to and helped me to get someone out as soon as possible. Contractors were real professional. The repair was excellent and they got the problem solved.

I just bought my home and my cousin told me that I needed to get a home protection. I looked up home protection places online and found out about Total Home Protection. I thought I was getting the same one as what my cousin got and she said that if you paid 12 months, you’d get two months free. That was the case with Total Home Protection too, and that’s really what jumped out at me. They are a professional company and everything’s good so far.

DO NOT waste your time purchasing a home warranty from Total Home Protection. I purchased the platinum plan and when I made a claim to have the compressor in my AC replaced, the company said that it would not cover the cost. By no means am I an AC service repair expert, but a compressor is necessary for the unit to properly run. Total joke of a company, with poor customer service. Do not waste your time, money or resources.

I signed up this month and I'm happy with the service so far. I got Total Home Protection to protect the appliances and the air conditioning too. It was a good experience, overall.

I was looking for home warranty companies. Total Home Protection's price was right and then the coverage was comparable to other companies. I talked to the guys when I started up. They explained their plan to me and it sounded like it’s going to be a pretty good service. It's been 25 days since I've signed up and I haven’t had any claims yet, but they’ve been good so far.

I never received my updated policy since I could only do the yearly payment for now. I called to go from the $2000.00 policy to the yearly $550.00 and was told that it would be adjusted and updated policy sent out but I have not received anything as of yet.

I signed on with Total Home a couple weeks ago and the rep was very helpful.

Have tried 3 times to get things repaired, 1st time they send for air repair service and he left the system with live wires exposed and still broken. Had to hire someone to fix, turned out the company they sent out did not have a license to work in the state. 2nd time was for stove. The controls stopped working. Again they send someone out. I pay my fee, the guy say it's worn out but cannot fix because Total Home says it was not maintain right. How do you maintain the electronic buttons on a stove other than cleaning them.

Professional and helpful. Made things clear and easy. Getting home coverage is something I've been thinking of doing so the email was a good reminder and then Nick called and helped get it set up. Thank you for this opportunity.

I am very please with the way Tom helped me. I would recommend my family and friends to him. I am pleased with the coverage and how I was treated. Keep up the good work and great customer service. I like how I was called to check up to see if I could do this and how it all worked out.

I look forward to working with you for my home warranty coverage and I want to thank you Ray for being professional and extremely helpful through the process of my enrollment. I will gladly refer to you my friends and family. I was referred to you by my plumber.

Mr. H. ** was very helpful, knowledgeable, professional & patient when dealing with him. He waited for me to get to my truck to get credentials to process my joining the Total Home Protection community, covering my & families' household. Thank you, Mr. ** in your diligence of contacting me, thanks again.

Horrible service. We paid them since 2002 and they have never helped. Last year we tried to get them to replace the hot water heater but no one was available for a week! They told me that we would just have to wait so we purchased it our selves. Now in the heat of the summer we are supposed to go 4 days without air conditioning. We have a local service that can fix it today but they won't use them. I will be trying to sue if my pets die. They just take the money and they do not care about their customers. What a ripoff.

Mr. Henry ** was excellent in explaining the coverage and making me feel comfortable in making my choice of coverage. I trust that you will be there if ever needed as promised over the telephone. I was reassured by your agent that I will be well protected with this coverage.

My experience with Tim was good. He explained everything to me and the activation was fast and easy. I would recommend all my friends to get this. I hope I never have to use this in the near future but if I do I will feel good knowing that I have the protection I need.

We bought this plan in March 2017. We needed of A/C repaired in May 2017 and it took approximately a week to get someone who was will to come to our area to service the unit, (If you decide to buy this plan make sure they have vendors in your area!!!). T.H.P. did not have a HVAC service provider near where we live and the company they offered did not want to travel 2 hrs. to our home. They finally agreed to come after T.H.P. was willing to paid for travel expense. So now it is August 2017 and again the unit is freezing up (It keeps losing Coolant). We call again for repair @9:00 am, BY 1:00 pm no e-mail for a vendor. Which by the way is how you get a vendors name & contact # to call and set up an appt. T.H.P. has 24-48 hrs to find a vendor for you. I did get a name & # within 24 hrs. BUT... the e-mail has the wrong contact # and wrong e-mail address.

I was very please with the transaction. The price was better than I thought and hopefully the coverage will be good. I saved money and will refer clients in the future as I am a realtor and this was the best price I got after calling 3 local companies. Very pleased right now.

He answered all my questions and concerns. He called when I had recommended we talked about what was covered. He told about the discounts for paying in full but I'm on a limited income so we choose a monthly payment plan. He was very respectful of my situation. That is about all I can say.

Just opened account and will have experience to report at some later date. This is a trial subscription. My association with the process and Mr. Marc ** was handled in a just and professional manner. Should there be a need for repair service in the future, I will expect the same courteous and professional service.

Marc helped me to purchase a warranty for my home and he was extremely polite, professional and knowledgeable. He explained all options available to me in detail and made several timely call backs per my request. I have already recommended his services to three people. Thanks Marc!!!

DO NOT PURCHASE! I too bought this as I am a single homeowner and don't have a lot of money when things break. I first called in a claim July 25th for my Air conditioner was told I would be hearing from them the next day... By July 27th I still had heard nothing. So I called again only to be told the first claim was never filed! I then filed yet another claim. As of yet July 31st I still have no A.C. I live in South Texas. It was 106 yesterday and 104 today! I have called every hour and have been told sorry no vendor has accepted the work order.

On 12/13/2016, I submitted a review. The company replied that they sincerely apologize for on behalf of the technician’s missed appointments, and they would like to offer me a free service call fee on my next claim. THAT DID NOT HAPPEN. On May 2017, I called Total Homeshield and placed a claim because I had a plumbing issue. When I flush my toilet the water stays in top and did not want to go down. I had to use a plunger to flush the water. I also had the same problem with my bathroom sink. The technician said he call the company to get approval before he fix it and the guy the technician spoke to said he would not approve anything that would cost more than $300.00, and they would need to speak with the customer. After one or two days they called me and said my claim was denied. I was very upset and I cancel the policy right away. I had the policy for 8 months and I feel like I was throwing money away because I could not get service for what I paid for. Total Homeshield is the worse company ever. Please stay away from them.

Please don't ever take this policy from Total Home! I filed a claim for my refrigerator! You know what they did they said only pay $150. Not even I get this check still waiting. Please this company is not as in website! What they show us and what we got. I think this company is useless! Please don't buy this policy!

Ray ** was excellent on the phone and not only got our order, but scaled us up to the five year plan. His professionalism and excellent customer service was outstanding. If the service is as good as the sales, we are here for life. Thank you Ray for answering our ton of questions.

I have worked with Mark ** a few times now and keep going back to him when I need to order a new plan. He has been very helpful in always getting me the coverage I am looking for with the right price attached to it.

My refrigerator was out of order in April, 2017. They fixed it. Then it is out of order shortly. Then they came to fix it again and out of order shortly. After 3 times, they cannot fix it and refuse to replace it. The reason is that "the refrigerator is lack of maintenance". My refrigerator is clean. What maintenance are required by the user? The customer service cannot explain it and hung up the phone.

Excellent sales people. Unfortunately complete and absolute frauds. I've been servicing my HVAC system every 6 months, fall and spring for the last 23 years with the same vendors. My system finally gave up and waved its white flag and surrendered to "Normal wear and tear". I had the same vendor come out and diagnose the issue and they told me what was wrong. I then called Total Home Protection and had them come with their technician to diagnose the system. Guess what this guy says... Something else completely different and lo and behold the system is not covered, but he can make the repairs to the tune of $1400+... But the entire system can be replaced for $4800... And then to top it off, the wait time to get service has averaged 25 minutes!

Mark was very helpful in explaining the plan to me. He was extremely helpful, professional and patient with me. I compared your company with the #1 in the market place today and he was very cooperative. Mark deserves 5 STARS!!! Hopefully your company will stand up to what it promises.

Mr. ** answered all my questions and facilitated my home warranty for two properties. It was much better than just using the website. I was able to get what I think I need for coverage. He took the initiative of contacting me immediately after I went to the website.

I wanted a home protection plan to cover most areas of the house that my daughter is going to be living in when I move to FL. I had gotten an estimate from another company which was much higher and did not cover as much as your company does. I have not used it yet but am so pleased with the price that I am recommending it to all my friends.

The rating S/B "0" star. I encountered the most inefficient, incompetent, no good liars. This ** company should not be allowed to do business of any kind in anywhere. They are up to screw you with their sweet talks while get your hard earned money. They're trying to get $1200, but I hope Nevada Dept of Ins. can help. Watch this **, if you cancel your policy and have services done during their coverage, they deduct it b4 a refund is given. Don't pay in advance, which I did and was double charge in both policies, even though the service was not performed in any of the two... Their dissatisfied are also cheap and incompetent. Don't buy a headache AND PROBLEMS, THEY ARE **!!! ALL PROOFS ARE AVAILABLE BY MAIL AND WILL STAND WITH MY ** ASSESSMENT OF THEM.

Marc did a very good job of selling me this warranty. He convinced me of taking the 6 year plan and thus saving me a lot of money. I hope if I have a problem (solved) that I'll be as happy then as I am now.