ServicePlus (Formerly Total Home Protection) Reviews

ServicePlus is the WORST of the worst home warranty. This company doesn't deserve one star. Horrible customer service. All staff is rude on the phone. They deny all the claims without any evidence. You waste your time on the phone providing a detailed report on the appliance diagnostics, and always get "NO" at the end. I can't say anything positive about this company. I don't recommend anyone to this company at all. Avoid these people!!! Scammers.

Worst service ever. Did a claim for an electrical issue. Called every day to see when I’ll have a technician assigned. After 4 days, I called a company and they fixed it... called Service Home Warranty and they tell me I can’t be reimbursed because I didn’t call them first. Best believe when my warranty is up…I will never do business with them…I’ve had other issues with them pertaining to their services and it’s always been issues. Don’t use this company. False advertising.

If I could give them 0 stars, I would. Two claims filed and both were denied. Very unprofessional, and I had to argue with them to cancel my contract. I definitely would not recommend this company. Do not buy a warranty from this company.

I would rate this company less than a one star if I could. Please don’t get tricked like we did. They find any reason to deny a claim and the fine print in the contact makes it so that any claim can be denied. It’s not worth anything. During the time we had the warranty, we had 3 things needing fixed and none of them were covered. We cancelled early.

This company has been a total disappointment! Despite living in the Chattanooga metropolitan area, they almost never manage to find a service provider. When you’re forced to find one yourself, you have to pay out of pocket and then fight to get reimbursed. The reimbursement process is a nightmare—they stall, delay, and won’t pay unless you chase them down relentlessly. Avoid if you can!

I entered a service request for a convection microwave, which was worth $800. To submit a claim, you must include a picture of the item and serial number. This is used to verify cost of appliance being repaired. ServicePlus was not willing to pay the $800 to replace it and offered me $300 To buy the cheapest replacement microwave.

Horrible customer service. Deny claims without any evidence. Misleading information regarding ability to cancel. Refuse to allow cancellation. Refuse to allow contact with supervisors. Misleading information regarding level of authority.

Really bad home guarantee to work with, they just care about the money not to resolve any issues happening in the house. I can't say anything positive about this company during my time I have them. I don't recommend anyone to this company at all.

I had filed a claim for my washing machine. They connected me with the company I thought was going to fix my washer. I then find out that it's just a video call for someone to "diagnose the issue". After the call, the gentleman tells me he will be ordering the parts needed and have them shipped to my house because he's not the person who will be fixing the washer. After two weeks of waiting and calling, I was told that they were having issues finding a contractor. I live in metro Houston, TX, so I could not understand why it was so difficult and why didn't they just use the company who diagnosed the issue. At one point, I was told that I could hire a company myself and they would reimburse up to $250. Since I had waited so long and had to keep paying to have my laundry done, I decided to deal with it myself.

We are trying to cancel our service but the person working in the cancellation department REFUSES to cancel it even though we said we are not happy with their service. His job is to cancel it not argue with us. They said before we had to wait until October 2025 to cancel and we would receive an e-mail asking us if we wanted to cancel or renew but we have not seen it yet. I guess we will just have to sue them in court. They wanted us to pay $350 out of pocket for labor for a person to screw in two screws and flip a switch. They also told us our washer was too old for them to fix so they sent us a check 9 months later. Do not ever sign up for them because they rope veterans off.

We are a plumbing company, so they used us to run service calls. Will we used to run calls for them? But they don't pay their vendors. We have not received the payment in nine months, and every time we contact them, they tell us the checks will be sent out and we have not received payment yet. So we're going to have to file in small claims. Courts to retrieve our money, do not use this company.

I've been waiting over two weeks for a washing machine repair. Even though I have their "Platinum" service. I've called numerous times and finally asked for a manager, Edward from New Jersey came on line and promised to expedite the process and call me back that evening. I still haven't heard from him and no change on the status of my claim. At this point I'd have to say avoid these people completely, there must be better Home warranty companies out there.

Updated on 09/22/2025: I would not recommend ServicePlus. They do. Not honor their warranty. I tell you to read the small print. I talked to a manager and there was supposed to send me a reimbursement of all my money, and they never did so. Not only are they that. They are liars. Please do not go with ServicePlus. It is the worst home warranty on the market.

This company is nothing but a scam. They take your money and disappear when you actually need their service. Do not even consider doing business with them—it’s a complete waste of money. All the bad reviews out there are 100% legitimate because they truly are a horrible company. I honestly hope someone holds them accountable legally one day.

This has been the worst experience I’ve ever had with a home warranty service. ServicePlus sent completely incompetent technicians to repair my air conditioners. They not only failed to fix anything, but also took my money and left me without service. When I complained, ServicePlus said they weren’t responsible for the people they sent. I strongly recommend avoiding this company.

I have been waiting for over two weeks to get a repairman. When this company is called the solution is; you find the repairman and they will pay up to a certain amount and then they will reimburse you for repairs and the part. If you have this kind of money, why would you need their service. Take your money and give no service. When you want to cancel, they refuse till contract is up. Why would you pay for a service that you get no results. Rating should be 0.

Never got any satisfaction or anybody to even look at my wall oven to diagnose it and to eventually repair it or replace. Started to try to get someone/technician to diagnose it in the beginning of June 9, 2025 claim#** with Service Claim Dept. and today is August 21, 2025, still no response. Have called them every 2 Weeks and my latest claim#** as of today, and all along been asking just refund my money they’ve gotten for the Service Contract I gave them. No luck with that. Supposedly Headquarters is in Brooklyn, NY.

This company keeps calling my office at least three to five times each morning. We have tried to get them to remove our phone number from their system. After many attempts to it resolved I have come to know that they don't care. So I will be leaving a crappy review every day that I get some free time each morning. Their employees state that they will get it done. But it never happens. Plus I get charged each day from my answering service because they call before we open. Crappy service. ER

I’ve been extremely frustrated with ServicePlus Home Warranty. Their customer service is poor — delays in responding, unhelpful reps, and unresolved issues. When I tried to cancel my contract due to these problems, they made the process difficult and confusing. The cancellation terms are confusing and unfair, especially the vague $50 administrative fee “for each unused term” that can add up to a big penalty. Despite paying on time and following the rules, they wouldn’t cancel without making it complicated. Overall, I expected better transparency and respect from a company that’s supposed to provide peace of mind. I would not recommend this home warranty to anyone looking for reliable service and straightforward cancellation.

After making a claim, No one responds, after many failed attempts to contact business, still claim not assigned. I did not renew my contract but somehow I was automatically renewed and charged. When I spoke to company representative, they convinced me to stay at a discounted rate, which I was already charged. Making a claim is easy, getting them to respond is the problem.

BUYER BEWARE – ServicePlus Home Warranty. First claim in over two years with this company, and it was a nightmare. My A/C went out on a Monday. I was told a tech would come ASAP. Twenty-four hours later—nothing. It was 118° in Phoenix, and I have a handicapped child in the home. I called my own A/C company, with ServicePlus’s approval, as long as they called before doing any work. My tech found the unit had a locked rotor compressor and needed replacement. When he told ServicePlus, their rep sounded incoherent and then closed my claim without telling me.

STAY AWAY! DO NOT DO BUSINESS WITH SERVICE PLUS HOME WARRANTY! This is the email I sent to them on August 8, 2025. (ap@serviceplus.com) Regarding claim #******** (policy #********) for our dishwasher. A check in the amount of $345.00 was supposed to be mailed within six to eight weeks from Thursday, May 22, 2025. The maximum eight weeks would have been Thursday, July 17, 2025.

Terrible company, do not use them. On my pool pump claim, never got a tech, they asked me to find my own, and only paid 200, to this day have still not received the money. They make extremely hard with all the approvals you have to submit. On my water heater replacement, all they allowed was 100. Still no check. It's a 1 year contract for shit "No service". Beware. The worse company by far.

It took them 2-3 weeks to find a company for an electrician and they hadn't shown. Called a few times and also left messages. I called Service Plus and said, it is not their problem if the electrician did not show up. 1 month for an electrician and up to now, the issue has not been resolved

Run far away from this company. Had an air conditioner go out last year and they exclude everything that could go wrong with it. What a scam! I have now waited 4 days for them to dispatch a tech to come look at my water heater. Their customer service is crap! They told me if you can't wait just fix it yourself! Never again!

WARNING: DO NOT PURCHASE ANYTHING FROM SERVICE PLUS HOME WARRANTY!!! There’s a reason why there are so many reviews about crappy support if any support at all!! Because they ONLY want your money and will… DENY, DENY, DENY!! No AC in 110 - 115 heatwave and they STILL said, No, that’s a “maintenance issue”, “we don’t cover that”. Mark my words… or you’ll experience it yourself. EXTREMELY DISAPPOINTED! Will NEVER get another “warranty” from them. They’ll probably be out of service anyway, because they’re freaking crooks!! No honor among thieves. REBUKED! Karma will ALWAYS follow you. Doesn’t matter if you believe in karma or not because karma ALWAYS believes in you. 🖕

Run away - 6 weeks later and still no working dryer - sent 3 different repair companies - a lot of no call and no shows - Service Plus could care less - do not even think about this company - if they have to replace unit - only gives Pennies on the dollar.

Worse service ever there is. Always agents are rude and act like they are doing you a favor. There is always something with paying out or submitting in a claim. Even the tech don’t like dealing with this company. Don’t waste your time with these people. You may pay a high rate but you will be able to use the service. I have coverage and out of the 4 claims I submitted that’s a part of my Platinum subscription has not been cover the hot water heater, bathroom drain clog? AC issue and now dryer. They want me to diagnose the issue but pay them $75 bucks. Make it make sense.

I did a service call on my refrigerator back in January. Service Plus was unable to find a service technician so they authorized $200 for the repair which is really $140 because you have to deduct the service call fee...Anyway long story short, I wasn't able to find anyone to do the repairs and ended up having to purchase a brand new one which cost me well over $500. I finally got a check for $148 in April for a claim placed in January. Not only was it super late, but I was in the red for $352. Then I had an issue w/ my stove...pretty much the same result only I'm not as much in the red, but as of today's date, I haven't received the reimbursement check. Please don't believe the 6-8 wks turnaround timeframe for reimbursements and absolutely do not believe that they're gonna outright purchase a replacement for what they can't fix because it's been the furthest thing from the truth since I started making claims. I paid up in advance for 3 years and had I not been told that I wouldn't even get 1/2 of what I paid back if I canceled early do to payouts etc...I would've already canceled the service. So trust and believe that when it is over, I WILL NOT BE A REPEAT CUSTOMER!!!

I have service plus home warranty for last 2 years when I first needed them. I was told they couldn’t cover service on my furnace because parts are still under warranty, but they wouldn’t do the service. Then I put in a second claim for washer. Was told it was too old. Couldn’t get parts and they were going to send me 300 in 4-6 weeks. I call @12 weeks because still no check and they said it hadn’t gone out. They send out only in Fridays. Call back following Friday. Still it gone out! They give you the run around to get the $ when they have to pay out, but were quick to increase your rates after the first year. Should’ve cancelled after the first year! Next time I read reviews first because this company has horrible reviews!

Placed a service request on 5/27 for a failed refrigerator and as of today haven't been assigned a technician. Was told to get my own technician out of pocket for a reimbursement. Seems as if I don't need a warranty, if you are expected to pay upfront with no guarantee of reimbursement. I also found that they are not rated by the BBB, which is a big Red flag for me. I called to cancel my policy and a manager said that I could not cancel until February 2026.

The service with this company is terrible. I have been without hot water for a week now and no technician has been assigned to come fix the issue. The customer service is terrible when you call to ask about when a technician will be assigned. They do not care that me and my family have been taking cold showers for a week and all they say is they are working on a technician. I have used other home warranty with AHS and they were by far a better option! This has been greatly disappointing with Service Plus. As they seem to want me to find a technician pay for the service and wait for them to send me the money as a reimbursement! If I wanted to pay a tech up front, I wouldn't need their services at Service Plus. This has been my very first claim with this company and I am highly disappointed! If I could give 0 stars, I would!

I’ve had this Home warranty for about four years and it’s not been good at all. I’ve had numerous times where they’re supposed to assign someone to my claim to come out and fix whatever is broken and they don’t do it. I’ve been waiting almost 2 weeks for them to assign somebody for my water heater, which has been out for now two weeks. Still haven’t heard anything. I call them and they say somebody is working on it. They’re supposed to have it done within 48 hours, but that doesn’t seem to matter This is second time this has happened. I wouldn’t even give them a one star, but you can’t do zero star. So I finally just get it fixed without using them. 2nd time I’ve had to do that. I have told them I got it fixed. I’m waiting to see how long it will take.

Service plus is the worst service I have ever tried. They will not pay or fix anything and it takes 8 to 10 weeks to get any payment back. I would never ever get service plus again. Worse service ever.

I have been with Service Plus Warranty for over years base off of their services to be reliable (This is not true). When I started taken this service warranty I took out the plan of either fixing my appliances or replacing my appliances. I contacted Service Plus to indicate my Freezer to my refrigerator was not freezing my items and the ice from the ice maker in my freezer was melting, the refrigerator was warm once you open the door. A tech did come and said that the cooler element was about to go! That he would put in an emergency ticket as it was a refrigerator.

They cover almost nothing, refused my ac repairs after not getting a service company for more than two weeks in a heatwave, we hired locally, they came in one day, repaired, ServicePlus refused to reimburse us because we didn’t follow “procedure.” Ice maker stopped working in refrigerator, “we didn't cover ice maker.” Presently I have hot water heater problem, “we don’t repair leaks.” The question is “what do you cover?” Asked for refund on rest of policy, transferred to two different agents, on hold again, 45 minutes so far. Scam artists, read your contract before you pay, they cover Almost nothing, they separate components and the ones which will fail, are the ones they don’t cover.

After 3 years of a paid $1300 contract, ServicePlus failed to send me 3 reimbursements for not being able around here get a service provider to take the job. Then, on the other 3 occasions when people did come out, the problem was not covered from the AC unit, pipes in the basement, and the dishwasher. From the most simple to the very challenging, service plus ultimately fails to provide service.

I have filed my second claim with this company in the last 2 years only to be denied and given really bad customer service. On 2/4 my furnace went out and it was 15 degrees in Wisconsin. Upon placing the claim and thinking this was an emergency I was told they had 24-48 hours to send a tech. This is the second time I've had to find my own tech as they have none in my area. On 2/5 I had a company come out as it was too cold for my kids and elderly mother. I spoke with them and was assigned as the vendor. The diagnosis was that I would have to replace the furnace. I called service plus to inform them and was again told they had 48 hours to make a decision. I emailed the estimate, called again to urge them to move quickly and was again told how long they had to make a decision nevermind the fact that my family is freezing.

I have been a member with a 3 year contract for about 6 months now. To date I have made 2 service requests for a dishwasher and a clothes washer. With the dishwasher, they could not find a tech to service the unit. They asked me to get a tech myself and send them the bill. I did, 5 months ago for about $200. Despite multiple calls to them the message is "the amount is approved to pay" but is never paid. We continue to call them and now we are not able to get through to customer service. The second time around, they did send a tech to fix the clothes washer and it has remained fixed. The most recent call to customer service is that they are not going to fix the problem and we are advised to replace the defective machine and they will pay for it.

I paid premium to Service Plus Home Warranty. When my AC broke down and submitted a claim, they refused to pay saying leak is due to corrosion, which was untrue. Worst home warranty company designed to cheat and defraud customers.