ServicePlus (Formerly Total Home Protection) Reviews

Do not use Service Plus, they sent people to my home that charged 3800 and didn't fix anything after they sent them. The so-called contractors was not checked, not licensed and robbed me of my last savings for a and air conditioner issue, which they didn't do one thing, didn't give me no 10 year warranty, didn't put freon, didn't change anything and when calling, they couldn't or wouldn't give me no information to sue. The reps was disrespectful, rude and not helpful. I beg you don't trust them. They don't cover anything.

Service Plus is a complete scam. They offer you a home warranty that covers nothing and the top dollar amount they will pay out is less than the amount you pay for the “warranty.” They claim to have a 24/7 claim hotline, however it isn’t. You have to file your claim, wait at least 2 business days, then you are told that your item isn’t covered. Or, if they do send someone out, that person comes out, collects the $75.00 deductible, then calls service plus who refuses to authorize any repairs. Steer clear of this company!

I've had ServicePlus for over a year. Filed a claim for a/c/ heat pump. Contractor came out and diagnosed that the condenser needed to be replaced since it was leaking Freon along with the control board. Claim was denied "stating in the contract, if unit is rusted, it is not covered". I explained to them the copper lines can't rust due to the type of metal. Appealed it and still was stated copper lines was rusty. I cancelled the service and payment was just made 2 days prior for the month. No refund is due to the contract per Service plus.

This service is a joke. I called on Tuesday the 4th of March because my furnace went out. They told me it would be 48 hours. Finally a service tech called and he didn’t even know we had an appointment. We were told he would be here between 8 am and noon. When’s he didn’t show up we called again and talked to a service tech and he told us that he could be here by 2 but was late anyway. Now they denied my claim. We have been out of heat for a week. We are in Minnesota and it’s not warm here. But apparently my furnace was a little dirty. I wouldn’t recommend this company to anyone and if someone asks me I will tell about the terrible service or lack of to anyone who asks. And I will report this to the BBB.

I called ServicePlus and now I hear that there are another company called Hope Plumbing Service and they merged. I was having an issue with the dishwasher. The representative or the dishwasher guy was supposed to come over. He was rude and obnoxious and I decided not to even work with them. Now today I’m having a problem with a one of my refrigerator. I spoke to somebody a young lady from I think she said she was in Louisiana and she wasn’t answering service. She did not have a lot of knowledge I asked for an email. She didn’t have an email. I need somebody to come out and fix my refrigerator. I gave her the model number she didn’t even want to take that information.

I filed a claim on 9/13/25 for my well pump. They first tried to deny it saying I filed for a sump pump which is covered in basic plan. I had bought the additional plan to include the well pump as well - platinum coverage. It is March 2nd, 2026 and despite my calls I have yet to receive my $500 check for a $2000 loss. The excuse is that has been scheduled to come out in the next batch but they don’t know when that batch will be issued. In the meantime they have taken out an additional $12 for premiums for past two months without notice of any increase. They do not mail out any statements.

This is my second claim and ServicePlus has been the absolute worst with both claims!! It has been a month and a half since I submitted my claim for a dishwasher repair. The tech did come out right away, but they claim they are waiting on a part. ServicePlus has been unresponsive and today closed my claim w/o repair or replacement. VERY poor customer service. No follow through and no accountability!!

I have filed 4 claims in 4 years and all were denied. A ceiling fan stopped working and no repair services were available in my area so I was asked to find one myself and pay the fees for a service call for a diagnostic and quote. The service call was $125 and the quote for the fan would be around $275 to replace due to the height and model. ServicePlus paid $0. I filed a claim for a heater blower but no techs in the area so I had to find one. Everyone I called (5 providers) refused to work with Service Plus. I paid out of pocket again.

I would rate my experience a Zero, I can never get a technician to come out. They just want to give me 200 and sweep it under. They never want to send anyone out to see what’s wrong with my furnace or appliances. And the time I called over my dishwasher it took somebody 3 weeks to come out. I have called over my furnace and they don’t want to send anyone out. I do not need the 200 dollars. I need a technician to come out. They are the worst company to get warranty from. Anybody has to be better than these people. I’m going to file with better business bureau on them.

ServicePlus Home Warranty made the entire process simple and stress-free. Customer support was responsive and helpful whenever I had questions. The repair service was scheduled quickly and handled professionally. Overall, it’s a dependable company that provides great peace of mind.

I had a great experience with ServicePlus Home Warranty from start to finish. Their customer service was responsive, professional, and easy to work with. The claims process was straightforward, and repairs were handled in a timely manner. Overall, it’s a reliable company that delivers solid value and peace of mind.

This company is fraudulent. They should be not allowed to do business. They pressured me into signing up for a plan. They denied my claim even though the plan is active. They are stating reason that is not accurate.

Great service, professional, punctual. My wife recommended Service Plus to her sister for her family. We had an issue with our dishwasher and instead of buying a new one, we called in Service Plus and a technician came to replace. I believe it was a gasket, a whole lot cheaper than $1000 at Home Depot for a new machine.

We were pressured into signing up for their 3.5 year prepaid plan. After reviewing their company I felt we needed to go somewhere else. I asked for a cancellation and refund (Less than 24 hours after signing up). They told me the refund would take 15-30 days to be returned to my bank account.

I have tried to cancel this service and was told I can't cancel until August 2026! I have no idea where they came up with that date. I want to go with a company with better coverage and better rating.

A month and still haven’t fixed our refrigerator or even call us back. We paid the first $75 for a repair and did a zoom call for them to see the repairs required but nothing after that and no calls back.

Horrible company. They don't cover anything and you can't cancel service. They lie, put you on year contract without telling you and I told guy I'll just not pay. He say, "Do what you want but we come after you and get our money." those are his words. I had to pay 650 dollars to have water heater fixed. They don't cover items under warranty so ud it's new. Don't get this company coverage, waste of money

ServicePlus is the WORST of the worst home warranty. This company doesn't deserve one star. Horrible customer service. All staff is rude on the phone. They deny all the claims without any evidence. You waste your time on the phone providing a detailed report on the appliance diagnostics, and always get "NO" at the end. I can't say anything positive about this company. I don't recommend anyone to this company at all. Avoid these people!!! Scammers.

Worst service ever. Did a claim for an electrical issue. Called every day to see when I’ll have a technician assigned. After 4 days, I called a company and they fixed it... called Service Home Warranty and they tell me I can’t be reimbursed because I didn’t call them first. Best believe when my warranty is up…I will never do business with them…I’ve had other issues with them pertaining to their services and it’s always been issues. Don’t use this company. False advertising.

If I could give them 0 stars, I would. Two claims filed and both were denied. Very unprofessional, and I had to argue with them to cancel my contract. I definitely would not recommend this company. Do not buy a warranty from this company.

I would rate this company less than a one star if I could. Please don’t get tricked like we did. They find any reason to deny a claim and the fine print in the contact makes it so that any claim can be denied. It’s not worth anything. During the time we had the warranty, we had 3 things needing fixed and none of them were covered. We cancelled early.

This company has been a total disappointment! Despite living in the Chattanooga metropolitan area, they almost never manage to find a service provider. When you’re forced to find one yourself, you have to pay out of pocket and then fight to get reimbursed. The reimbursement process is a nightmare—they stall, delay, and won’t pay unless you chase them down relentlessly. Avoid if you can!

I entered a service request for a convection microwave, which was worth $800. To submit a claim, you must include a picture of the item and serial number. This is used to verify cost of appliance being repaired. ServicePlus was not willing to pay the $800 to replace it and offered me $300 To buy the cheapest replacement microwave.

Horrible customer service. Deny claims without any evidence. Misleading information regarding ability to cancel. Refuse to allow cancellation. Refuse to allow contact with supervisors. Misleading information regarding level of authority.

Really bad home guarantee to work with, they just care about the money not to resolve any issues happening in the house. I can't say anything positive about this company during my time I have them. I don't recommend anyone to this company at all.

I had filed a claim for my washing machine. They connected me with the company I thought was going to fix my washer. I then find out that it's just a video call for someone to "diagnose the issue". After the call, the gentleman tells me he will be ordering the parts needed and have them shipped to my house because he's not the person who will be fixing the washer. After two weeks of waiting and calling, I was told that they were having issues finding a contractor. I live in metro Houston, TX, so I could not understand why it was so difficult and why didn't they just use the company who diagnosed the issue. At one point, I was told that I could hire a company myself and they would reimburse up to $250. Since I had waited so long and had to keep paying to have my laundry done, I decided to deal with it myself.

We are trying to cancel our service but the person working in the cancellation department REFUSES to cancel it even though we said we are not happy with their service. His job is to cancel it not argue with us. They said before we had to wait until October 2025 to cancel and we would receive an e-mail asking us if we wanted to cancel or renew but we have not seen it yet. I guess we will just have to sue them in court. They wanted us to pay $350 out of pocket for labor for a person to screw in two screws and flip a switch. They also told us our washer was too old for them to fix so they sent us a check 9 months later. Do not ever sign up for them because they rope veterans off.

We are a plumbing company, so they used us to run service calls. Will we used to run calls for them? But they don't pay their vendors. We have not received the payment in nine months, and every time we contact them, they tell us the checks will be sent out and we have not received payment yet. So we're going to have to file in small claims. Courts to retrieve our money, do not use this company.

I've been waiting over two weeks for a washing machine repair. Even though I have their "Platinum" service. I've called numerous times and finally asked for a manager, Edward from New Jersey came on line and promised to expedite the process and call me back that evening. I still haven't heard from him and no change on the status of my claim. At this point I'd have to say avoid these people completely, there must be better Home warranty companies out there.

Updated on 09/22/2025: I would not recommend ServicePlus. They do. Not honor their warranty. I tell you to read the small print. I talked to a manager and there was supposed to send me a reimbursement of all my money, and they never did so. Not only are they that. They are liars. Please do not go with ServicePlus. It is the worst home warranty on the market.