ServicePlus (Formerly Total Home Protection) Reviews
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About ServicePlus Home Warranty
ServicePlus Home Warranty offers two home warranty plans for customers to choose from, which cover major systems and appliances. It also offers optional coverage for additional systems, appliances or home features. Technicians are pre-screened for licensing and insurance to take care of major replacements and repairs.
Visit www.serviceplus.com- Free online quote
- Add-on coverage options
- Large network of technicians
- Not available in some states
- Not transparent about monthly costs or fees
ServicePlus Home Warranty Reviews
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- 4,947,670 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 3, 2021
Do not use this company. I have an AC unit that was just denied replacement of the coil or the AC unit because it has corrosion. The warranty company “repaired” the leak, which was the same problem a year ago by adding Freon. This year I had the same problem, BUT the coil or the entire unit needed to be replaced. Now this year the issue is corrosion. So it’s not covered per the agreement. The company went so far as to actually call their contractor and coax them into saying there was corrosion to avoid paying for anything. There was no mention of corrosion on the work repair order and the company NEVER called to clarify the leak last time.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
There are exclusions in the policy. Understand that it is not for the company to purposely deny for anything other than what they do not cover.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 3, 2021
My experience was horrible. I tried to contact Total Home Protection multiple times 'cause the furnace wasn't turning on. After about a week, they gave me a vendor. I called the vendor which is Northern Heating And Cooling and they told me they don't work with Total Home Protection any more because they failed to pay them. I called Total Home Protection again. They said, “We're sorry. We didn't know that they no longer work with us. It would take 48 hours for us to reassign you to another vendor.”
I was waking up every morning and inside my home was close to 50 degrees. My wife and I called them about 30 times within two weeks’ span. Finally, they reassigned us to another company. I called that company and they said the same exact thing. Two weeks later, Total Home said they were gonna reassign us to a third vendor. We said, “No. We’re not gonna do that. That's not gonna work for us. We need another option.” They gave us the reimbursement program and we had to jump through hoops but I haven't gotten any word back.
Living in Montana, my fear was that it was gonna get so cold that my pipes were gonna burst. It was negative 24 outside and with wind, it was like negative 30. The heater would only work if we went downstairs, flip the switch, and turn it on and off. Something was wrong with the circuit board and the gas valve and they told us that they only cover up to $300 of an $800 bill. It was a bad experience altogether. We're not going to renew at Total Home Protection after all that happened to us. I work in the HOA industry so I understand what it takes to call vendors, get proposals and get permission. But for them to take two weeks to tell me they couldn't find a vendor is ridiculous. They're trash. I extremely advise not to go with Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 3, 2021
The rep I worked with during the purchase explained it fairly well. He was just a tad bit pushy but wasn't totally offensive. But whatever they say they do, they put in writing, they do it. They don't tell you one thing and then do something else.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 2, 2021
The rep from Total Home Protection was good and informative. All aspects of the coverage were explained pretty good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 2, 2021
The gentleman from Total Home Protection explained how it works. It seems like they take care of old stuff as well as new. Getting signed up with them wasn't difficult at all.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
I am satisfied with your service and knowing you are there when needed thank ???? Send me the information and look forward to getting the information from you. thanks again for the service you offer. Better know I have the warranty
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
I had a home warranty but it wasn't as good as Total Home Protection. Total Home is cheaper and it's the premium package. The application process was really easy and the representative I spoke with on the phone was really nice. I just haven't received my contract yet. The rep said he was gonna give it to me later that evening. But it has been a few days.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
The application process with Total Home Protection was easy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
When we called Total Home Protection, the rep made some good deals. However, we haven't gotten the policy on hand yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
The Total Home Protection plans that are offered are reasonable. I chose to go with them for the cost and call-out fees. The application process on the phone was very easy and dealing with their rep was very good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
My experience with Total Home Protection the last time was not the best. I just signed up again because I didn't have enough time to research anybody else. Their customer service responding to the phone is fine though I've had a couple of managers that were not responsive. In terms of coverage, I had one item that was covered. The contractors came in and it appeared as if they were running their own kind of a business. I've had this guy come in and didn’t quite diagnose the issue. I ended up spending my own $400 to get the issue resolved.
I had a washing machine issue which was covered the first time then it was not covered. Right after that, the whole thing died again. The one that irked me the most was when they condemned my washing machine. They said they were only going to give me 200 bucks when I was expecting more and it took them more than 8 weeks for them to send me the money after so many calls. That I was totally dissatisfied with. Once they make that decision, a maximum four weeks should be the thing. The money has to be in the customer's hands for them to make the next purchase.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
I woke up this morning to having no water. It’s Saturday 2/27/2021. I called 800-545-0402 to report the problem. I’m told that I can’t get service today. I’m having to call a local plumber to repair the problem. I will be canceling this home warranty plan first thing Monday morning.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
We unfortunately do not offer emergency service
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
I got a call from one of the Total Home Protection agents a few weeks ago and he was really professional, knowledgeable and helpful. I wanted to do it and we went on with the purchase. We did everything on the phone and everything was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
The two people I spoke with were very professional. They did a good job representing Total Home Protection. I didn't feel pressured to do anything. I didn’t feel like I was dealing with used car salesmen. I felt like they listened to what I was looking for and what my needs were. They didn't try and sugarcoat it. It was either yes or no. I had called back numerous times with different questions and the rep gave me a lot of information. However, he didn't have all the right information. One of the add-ons he talked about was the pool but some of the things that he said were covered didn't end up being covered when I read the plan.
When I called back with a question about wording in the very long agreement, he didn't have the answer. He connected me with someone else who sort of explained it a little bit more in detail. He did a good job getting me feeling comfortable. The more I talked to him, the more sort of discounts I got. It started out with a certain plan and a certain service call fee. After talking about different options, I was ready to sign up for a one-year plan then it turned into a six-year plan. I work in law enforcement and there was a discount if I signed up for a multi-year plan. He answered my follow-on question. Total Home Protection's website is comprehensive too. It had some valuable information before I was ready to take that next step. I'm hard to please but I'm satisfied.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
With Total Home Protection, I was getting a good deal and a good value. I was also comfortable speaking with their rep. He did a good job.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
I liked Total Home Protection price-wise and the customer service that I spoke with. Signing up was piece of cake. The guy who took care of me was very professional and went through the high ends and low ends of it, and it was my decision.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
Total Home Protection seems pretty nice so far from who I've met and talked to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
The rep I spoke with was very intelligent in his job. He was also nice and thorough. He did very well. I'm satisfied with the premium monthly payment for five years.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
The policy with Total Home Protection seemed to be nicer that's why I left my previous home warranty provider. It was too complicated and there were more fees. It also seemed like they put all the legwork on you. I'm trying Total Home Protection and when I initially talked to the guy that signed me up, he was pleasant and easy to talk to. He explained everything in detail to me and was very professional. A lot of people don't have time. They put you off. But he talked very well and represented Total Home Protection very well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I am a policy holder and I regret going with this company. They are not customer service oriented and are simply collecting premiums and find every reason to not honor the policy. They essentially accuse new customers of fraud and scrutinize every claim! Don’t choose this company and save your money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I purchased a home warranty today for a new house I'm fixing to move into March 1st. I dealt with Mr ** today. It was a very pleasurable experience. He did the whole thing in less than a half an hour. Very pleased with my results. Good price. Hopefully the warranty is as good as he says. We'll see what happens. It's been a pleasure to work with you guys. I have already recommended you to a few of my friends and they may be coming over. So once again I just like to say thank you for the experience. Thank you for the service and thank you mr. **.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I did file a claim for the washing machine that had seized up and the repair guy that came out here checked what was wrong. He said that because the part was over $100, he had to get approval through Total Home Protection before doing anything. He heard back from them on Tuesday saying that they would get in touch with me to let me know what the decision is but I hadn't heard anything and today is Thursday. I really need my washing machine fixed. So far, I'm not real thrilled with the process. The timeliness on how they get back with me could be improved.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I have a claim with Total Home and I told them I had a technician come. I'm still waiting to hear what to do. I'm out of town so it's difficult for me to send the invoices through email. Before Total Home even looked at my claim to see how much I owed, they called me to say that I'm gonna get reimbursed 200-some dollars. I said that my bill hasn't been done yet and the cost would be 400. The rep said "okay, then we'll wait".
Total Pome doesn't cover a lot. Something went out in my condo's water heater but they didn't cover it. The cost of that was only $150. Other than that, Total Home calls me and makes sure that everything is good. I'm glad they have someone I can talk to versus just doing things by email. I've heard horror stories from my brother and my mom about whoever they went through with their warranties and how horrible they were. So far, I'm impressed with Total Home and I'm very satisfied with their service. I've only had one $400 claim, but they fixed it. In the six years I've been with them, I paid $1,600. So if that issue happens again to me, I feel I'm covered.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I used to have HomeServe and they didn't do me well. They led me to believe that if my heat pump couldn't be fixed, they would get me another one. My outside unit went out during Christmas and my inside unit was heating a lot. Power was coming out and it almost drained my electricity. Home Serve sent a guy out who took my panel off and said it had been on fire. He said that he could put a used one in for 1,300 or a new one for 3,800. Come to find out HomeServe would only give me $1,500. So, I called a guy who does work at our church who found that two wires had shorted out. He cut them, put them back together and things were good as well. I dropped Home Serve and went to Home Shield. But, Total Home called me and they seemed to have a better deal. They said that they would replace things if they ain't fixable. I went with them and the lady I spoke with was nice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
Total Home Protection kept telling me that they were the greatest and all the other companies sucked. So, we'll see how great they are and if they're going to follow through and actually replace items that they can't repair.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
Something went out on my heat, so it wouldn't kick on like it was supposed to. I got a repair person I knew in my local area. I called Total Home Protection and got it approved. Everybody was very friendly. I got a quick response too. They said that I could use him, so he was able to get out there within two hours.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
The man that called me was kind of aggressive. He was very adamant about certain things, that the home warranty was so beneficial, and I decided to give it a try. He was saying how certain things can be be handled, if needed. The way that he made Total Home quickly respond was better than the other one.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
I have a home in Indiana and I have a company I use there. Unfortunately, I can't use the same company here because I don't own the home, so that was a letdown. I was on the internet looking. There's a lot of companies that are around, but in most aspects, they want you to be the homeowner and you can't always be the homeowner. This house is in somebody else's name and I'm renting, but it's mine. It's in my friend's name because she had the cash money to put down for it and we're buying it from her on monthly payments. Still, I need to be able to cover the house because I'm the one that's here. If something breaks, I have to cover the expense and not everybody allow you to do that, but Total Home did.
I went with Total Home. You don't have to be the homeowner with them, and I liked that. I liked the prices too. However, it'd be nice if they could get a few more people that were either online (to be able to chat with somebody that's gonna put in the claim) or on the phones (to have somebody answering calls so a claim could be put in). This is so you know somebody has the request and it's not just a machine. To me, communication is a big thing and they need to improve theirs a bit. I like talking to people when I'm doing business. If I'm on the computer and I'm not doing business, I'm playing a game. I chat with the folks I play with all the time.
I balance the ease of putting a claim and being able to talk to somebody against the company I use in Indiana that I've had for a couple years. I compared the two and Total Home Protection's claims process was a little frustrating for me to start with because it's a little different with the service I use in Indiana. There, you pick up the phone and you talk to somebody. With Total Home, I didn't. Because of the pandemic, most of the stuff is done online right at the moment, so I went ahead and went online and submitted a claim. It got handled right away and it was taken care of for me, so I can't complain at all. I got a plumber out here the next day. Got cleared up quick too. The service was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
It was easy to sign up with Total Home Protection. I went through the webpage, and then I had a person call me. We walked through and negotiated a few things. When I had to call for service, it took a long time to get somebody to come out and I had to escalate it after four weeks. The reps were good, but I ended up having to find a technician. Once I found one, everything was fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
I had some trouble with American Home Shield so I googled home warranty companies and started checking them out. I no sooner filled out a form and the phone rang. It was Total Home Protection. It was fast. The guy I spoke with, George, was very helpful and nice. He kind of sold me. But maybe I shouldn't have gone with the first one that answered me. I got a claim going on right now. My son who is disabled lives in one of my houses and he did not have heat Sunday. I didn't hear anything from them Sunday night when I filed the claim. They say 24/7 but I heard nothing on Monday and Tuesday morning, I still hadn't heard by 10:30. I called a contractor locally and asked them when could they go out and check 'cause my son couldn't be without heat. They went out within two hours and fixed it.
I don't think Total Home Protection's customer service is that good. I'm giving them a chance but right now, I'm not real happy. The fact that they don't get right back to you and at least let you know your claim is being worked is very frustrating. You wonder if they got your claim even though it's showing. It gives you a phone number that you can call to get an automatic update about your claim. You call that number and the call drops. I tried it three times. I emailed them and told them that but I had to search to even get an email address. You can't even call and hold on to speak to somebody. It's automated and you do not get to talk to anybody unless you want to buy the plan.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
Eddie was a great Sales Rep! He told all about the Home Warranty will cover. Eddie also told me about different specials and plans you have to save money. Unfortunately, right now I can only afford this one. Thanks again for All your help Eddie!
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
There was a webpage that said compare your insurance with another one and see what the price was and how you could make a lesser payment. I went online, filled out the form, and I hadn't even gotten offline before Total Home Protection started calling me. The guy I talked to was very nice and informative. He told me everything that they did and the difference between them and what I had. It sold me right there and it was easy for me to sign up. He gave me his number and told me to give him a call back if I had any questions or needed anything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
A friend of mine told me Total Home Protection is great. If you have any problems, they're there. The price was right too so I went with them. However, when I called them for a claim, it took a while to get to them. That's the only downfall. But when I finally did, they moved things right along. The reps were wonderful. They walked me through everything. I didn't have a claim number and a young man emailed me all my information which was very helpful. It's one thing to talk and get it like that but it's also good to have it in writing. I'm very pleased. However, I was not satisfied with their contractor. The guy did good with my dryer but some of my food went bad. I didn't have anywhere to store my food and I kept emphasizing that. He would be saying he'd be here at 9:00 in the morning but he came at 4:00 in the afternoon. I did not like that and my refrigerator still is not right. I wasn't even going to waste my time with calling him back. I don't want him to work for my stuff again. He was not good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
The Total Home Protection rep talked me into the Premier contract where they lowered my rates, and because I'm a senior, I'm only going to be paying $45. I was also told me that I could cancel it at any time. Apart from that, Total Home Protection needs to work on taking people off a list once they sign up with them. I didn't like that I wasn't taken off the list, and I keep getting phone calls. I must have gotten at least a dozen. I didn't say anything at the beginning, but I finally said something yesterday. I said, “Enough is enough.” The gal said, “I'll put you on a ‘do not call’ list,” that they already have it. Guess what? I get another phone call today and today's gal was rather rude. I said, “If I get one more phone call, I'm going to cancel my whole contract.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
I needed the coverage for my home. I had to pay to have my furnace replaced last year and I had been asking around about the home warranties. I got some good feedback on with Total Home Protection and I signed up with them. The process was quick and easy. I did it over the phone with the agent and the customer service rep was really good. The rep I talked to offered me to put my roof on the contract at a discounted price and the package that I got was a great deal. I hope that having the warranty will be very valuable when the time comes for me to use it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
The tech was professional. However, Total Home Protection didn't cover my claim. They had their reasons, but I don't agree with it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
When I looked at the Total Home Protection program, I decided that I would try them this year. I received a call and the person offered me an extended program. If I paid for a year, I would have like 14 months. However, my first experience in filing a claim was not very pleasant and I began to wonder had I made a bad decision. Every time I put the claim in, they will come back and say they couldn't find a service person in my area. Then, they came back and told me who the service person was. When I called the service person, they told me, "You've got to pay the full price of whatever we do then file it back with them." That's not what I signed up for so I kept going back and forth.
When I did finally get that person, they were able to come out and look at the machine and order the part, which I knew would happen, that more than likely they would not have the part that was needed. But the service contractor that came out was very professional and efficient. They ordered the part, figured out what was wrong with the washing machine then came back and repaired it. It took almost two and a half months which I've never had that experience before. I've had American Home Shield for 12 years and normally, they can find someone. With covid, I expected a delay but I did not anticipate that a company that provides these services would not be able to get someone within two to three weeks, a month at the latest. Hopefully, I don't have to use it again. But if I do, I'd certainly hope I don't have that experience because, if I do, I'll probably run back to American Home Shield and pay the extra.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
The application process at Total Home Protection was really easy. The reps were very nice and knowledgeable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
I signed up with Total Home Protection. I like the extra two months free and a leaking roof. The $32 was the lowest price. The application process was pretty simple. The rep asked me a bunch of questions, and I answered. I told him I have to get back with him because, at first, I didn't know if I could do it or not because of other stuff that was going on in my life. They were pretty persistent about me signing up. In the process of trying to figure out if I wanted it or not, I got another call. Then, I got another call. I was like, “Okay. Let me research this stuff.” And I had another call. Then I got busy again. So, the persistence made me check out other companies.
Then finally, I was ready. I realized I would have enough leftover to start payment. They convinced me. I don't really know what you would cover and what I would have to go through to get covered. For something to break down, I've never had to go through that. But all in all, it's pretty satisfying to know that if something breaks down, I can call them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
I'm not pleased with Total Home Protection at all. It takes too long for someone to do the jobs. I really want to cancel them. The representatives are not precise enough and they're not professional enough to give me information that I ask for.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
I asked a lot of questions. Rep was patient, answered/clarified everything for me. Within 1 min I had my policy sent so I could go over it. You hear so many bad things, I hope I am happy with this co.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
Very clear, kind and explained all we needed to know about the policy and the discounts that were available at the time. I will recommend your business to friends and family. Also explained the extended yearly coverage offered. Hopefully you will be there when needed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
The rep was professional and explained what Total Home Protection had to offer. I’ve been in the house for a few years now and this plan would be able to help.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
My brother referred me to Total Home Protection. I use it mainly for my rental property. So, when there's an issue, somebody else can take care of it. Submitting a claim is not a problem. But dealing with their vendors is a hassle because I don't think the vendors want to work with warranty companies because they don't make as much money. At least two or three times when I talked to the vendors, they are disrespectful to me. My brother has had the exact same experience. I think they don't like to work with Total Home Protection because they don't make as much money as with non-warranty companies. Total Home Protection sends an email saying, "Okay, this is the contractor. Please call them to schedule the service." When we call them, they are like, "No, we don't work like that. We'll call you whenever we're ready." So, we have to wait for days trying to get them to work on the issue.
Sometimes, it's been over a week and I have to call them back, and then they respond in a way like, "Why do you call me like if I owe you something?" I don't think there's anything the person on the phone at Total Home Protection can do. They just said, "Oh, yeah, we are kind of aware of these issues." So, it's really frustrating. I don't know if Total Home Protection finds the cheapest service providers and that's why they are so disrespectful. It really damages my idea of Total Home Protection as a warranty company when I have such a bad experience with the vendors. As far as their representatives with Total Home, it's good but I've had some problems in the past where I had to request to talk to someone higher. Normally, whenever I'm escalated to a resolutions manager, they are the ones that are able to help me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
When I went to report my first incident, I called but I never got an answer. So, after a couple of days, I went online and then I got an answer right away. The overall claim experience was very good. The guy was in and out of here in minutes. He knew his business, he fixed it and it wasn't a big job. The tech was nice and friendly too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
If I could give a zero I would. Customer service is awful, things break and it takes 4 days to hear from anybody. They find ways to not cover anything. I had a hot water heater break, that would not produce hot water and somehow it was not covered. Claims person told me once “it is luck of the draw” if you get something covered or not. Do not, under any circumstance sign a contract with them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
There are exclusions to the policy the tank of the water heater is one of those not included in coverage. It is the only reason the claim was not covered.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
I had a policy with Total Home Protection years and years ago. I moved into a new patio home and they wouldn't let me transfer my contract over. It was gonna be a lot higher than what I was paying. I discontinued it and when they were running a special, I called and got it back up. I had to file a claim on my washer last week and the process was simple. One thing that they told me was they were going to email me and give me the number of who'd be coming out here and I could call them. I told the rep I don't get my emails. I asked if they could text me and he said he couldn't promise me that they could text me. If there's a way they could communicate with people besides email, that would be great.
The guy that was coming out called and set up a time for him to come. The part was out of stock so the tech is waiting for it to come in. But Total Home Protection responded pretty fast. They also gave me a paper that said if I get somebody to service with them, I get a free monthly percentage. I gave it to my sister-in-law and my daughter is going to be probably calling them and get with them too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
The application process with Total Home Protection was easy. We did it on the phone. I'm satisfied with the price that I have and with the discounts that the rep gave me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
The salesman was pretty persistent. Total Home is very high pressure and they continue to try to offer deals on the phone. It's a one-time good deal and if you don't do it right now, you miss out on it. They tell you that you have 30 days to change it before you even see the actual contract. They could improve on that.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I am glad we went with this protection for our home. The price was reasonable. I would and will send others to talk about their home. I like the part Total fixing or replacing items covered and the price of making a work order for repair.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I put a request in and then somebody called me. The reps were pretty helpful. So far, according to what I was told and what I found out, it seems like it's going to be fine. But I’m still kind of skeptical because from my experience, a lot of times, home warranty companies sell you things in the fine print and you tend to miss it. Then when you think you’re getting services that you want, you're not qualified for it, and that's what I'm worried about.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I've always had a home warranty. I was looking to see what else was available out there. Total Home responded the quickest. Their application process was simple. The options that I was offered were good too. The signing up experience was good. However, I have had the opportunity to use the plan, and it's not all that it’s cracked up to be.
My heat went out. I called and I submitted a claim. Didn't expect to hear anything over the weekend. So Monday came, nothing. Tuesday came, I spoke to somebody. The lady's name was Cher. She said, “We can get somebody out there Thursday or Friday to look at it.” I said, “Do you understand that it's wintertime here? It's cold. My house is 40 something degrees.” She said, “We’re not an emergency service. Now, you can get your own contractor and we will reimburse you.” I said, “Okay.” I called a company out there. They came out. They gave me a price to repair it. It was $339. The part was $200. But all of a sudden, Total Home only wanted to reimburse me $165 of the 339. It's about three weeks now and I'm still waiting on my money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I called Total Home Protection for the thermostat that wouldn't shut off and they sent some guy out. He said I needed a new thermostat. I paid him the deductible but he never came back. I called the company back and they were gonna send somebody else out. The guy that was coming out wouldn’t come out. He wanted another deductible which I already paid to the first guy.
The problem was Total Home Protection couldn’t find anybody to come out. They told me to get somebody on my own and have them call when they got there. I got Horizon Services and when their guy came out, he said it was the thermostat and it would cost $391 to fix. Total Home Protection said to go ahead and do it. After he did it, they decided to only pay me $175 but I didn’t get anything yet. They told me to wait five to six weeks and it's been about two months. I've contacted them and left messages but they have not called me back. I'm not too happy with them at this point. It was almost like a bait and switch. I wouldn’t recommend them to anybody but I’m kinda stuck with it because of my mortgage.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
The gentleman, Eli ** was very helpful to sign on to Total Home Protection. The price was very reasonable per month. I will tell my friends about the promotion and hopefully they will respond to the offer. It is a good deal to protect your valuables..
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
Total Home Protection had the highest recommendation nd when I signed up with them, the rep I worked with was very helpful. He was also respectful and the process was easy and smooth.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
My dishwasher went out so I had somebody to check it. The tech was fine and he put it back online. However, I probably will have to have it reset because the water flow is tilted. It’s probably a construction issue.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
Setting up the policy with Total Home Protection was easy. I talked to a rep and he explained to me all of the stuff on it. Our central heat went out last month so I submitted a claim. It took two weeks to get someone here. One girl at customer service had an attitude. She said, "I'll send you an email or I'll call you and let you know." But she didn't and that was what pissed me off. I called and said, "I want to speak to a manager." So he called. I said, "I was in customer service. I dealt with customers all the time. If I could not find someone to help them, I at least had the courtesy to call them and explain to them I'm still looking." Finally, he got someone out here right away. Thank God, we got it fixed because we've had below zero in the last few days. It had something to do with a sensor on the front of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
The application process at Total Home Protection took about 30 minutes to finish up the entire process. The rep was very friendly and very informative too. I asked him what I needed. I was satisfied with the options that I had. It covers pretty much everything inside the house. So, I was fine with the policy. After I purchased the policy, after one month, my AC broke down. So, I called them. Then, everything was fine up to when it comes to actually paying the bills. I paid about $200 to fix my AC. But Total Home Protection didn't pay anything at all. I also paid the extra $75 to the technician that was sent to my house. It wasn’t really pleasant for me. So far, with the experience, I'm not gonna recommend Total Home Protection to anyone.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
Their policy is a little weird, where they don't have anyone over the weekend. For example, we had our heater break on a Saturday, and they told us we couldn't get help till Tuesday. But it's the middle of winter in Wisconsin, so that was not ideal. It'd be ideal if they had some emergency hotline in case something did come up over a weekend. I'm sure we're not the only ones who've had that issue. But the actual customer service itself was fine. They were pleasant. They've been generally quick at getting us help. It saved us a good amount of money on the heater when it broke. It's been worth it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
The rep I talked to when I submitted a claim was helpful and the contractors were very prompt. They were very experienced and very explanatory.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
With Total Home, the piping that runs underground from your house to where you connect to the city is included and that is a huge coverage advantage for them because many others don't offer that. A person reached out to me via phone because when you go to Total Home’s website, you put your information in there and then, they all start calling you. So, the person called and I got lucky because there are a dozen warranty companies out there. I told them to give me a salesperson so they connected me to someone out in New York and I was able to go through the coverages with him on the phone. I got along with the person fine. The reps were very knowledgeable but they were too much like a car salesperson. I understand they gotta be a little pushy and I'm in sales, so I get what they're doing.
What I don't like about any industry is when they say that since I’m committing to Plan A and it's costing me 500 a year, their special today is for $400 if I do a two- year plan. But keep in mind, I can cancel at any time. The one that caught my attention was, at the end, I gave him a credit card to use and he said that he rarely ever saw this happen. Since I’m using a Visa card, here's one other special offer I get today. So to me, it cheapens their product.
With all the specials, if they already have them, they should tell me. Because what they're offering is a very important coverage for home warranties. I'm going to be a little more sensitive to that because I'm a sales guy myself and something like that could kill a deal as fast as can be. So, it's that lack of seeing a little bit of professionalism. They should take pride in what they’re doing. They know their pricing and if that's what I need, then they wouldn't be throwing out four different specials after I've already made a commitment.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
The heating unit was short cycling. We filed the claim on December the 18th and I ended up calling back about a month later. THP wanted me to get my own technician and pay the technician and for me to make all the calls and everything. We didn't want to do that. We felt that if we were paying THP for the service, they could make the arrangements. It went on a couple of weeks and I called back to check on the claim. I got a different person who said that the claim has been assigned to somebody. I got the number but the person was not even in our area. Then, the tech that came out was friendly and did what he thought needed to be done but he couldn't identify the problem. He replaced the thermostat, which did not correct the problem.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
I submitted a claim because our heater went out. Submitting the claim online was very easy. They contacted me and then very shortly after, the company here in town contacted me. They came out and got me all taken care of. They really knew what they were doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
In the beginning, it was difficult getting ahold of Total Home Protection to file a claim. I had to go online and doing so was challenging for me. But after that procedure, it wasn't too bad. The tech was very nice and professional. The dryer quit working completely and he had to replace parts. But the dryer is not working the way it was in the beginning. It's drying the clothes but there is a slight problem. He said it was under warranty so I can call him back and he’ll take care of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
I have an air pump system and when it started getting cold enough here in Indiana to turn that heat on, my air pump outside sounded like I was living next to a jet engine manufacturing plant. The neighbors could hear it as well. It was this high pitched metal on metal kind of thing. I went online, filled out the claim form and put a brief description in there as to what I thought I was hearing and experiencing.
The very next day, I got a call that someone would be available to come out and look at it. A technician came out and had to go back and get a part. He came back the following day to put that part in and fixed it. It was incredible. It couldn't have been any easier. I kept waiting for the other shoe to fall and it didn’t. There was a $65 service fee which was fine. Some of the other companies are charging $100 or more for a service fee. To hear him say it was just the capacitor again was cool. I'm not going to have to totally replace my HVAC system here at the beginning of winter and it's going to be $6,000 or $7,000. It was a wonderful experience. Total Home is awesome. I told a friend of mine who just got a home, "If you don't have one of these, you need to.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
The guy who did the contract with Total Home was a little too quick and when I got my policy, my first name wasn’t capitalized. Also, he didn’t have the unit number, which means the insurance company was insuring this entire building instead of just one unit. But it was good dealing with the reps.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I wasn't too satisfied with the contract. There are a few other things in there that my husband pointed out that weren't fully covered and I really wasn't satisfied with that. But my experience submitting a claim was immaculate. My garage wouldn't open and I called THP. The contractor came out and everything was fine. They were very professional and the service was quick. Also, I got a follow-up before they came out.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I had a refrigerator go out. They gave me a phone number of somebody to call. The people I had come out were extremely rude, and said that there was no fixing the refrigerator, and submitted it, and never got back to me. I chased them down. Took two months to go with our refrigerator. Luckily, someone else loaned me another one. I called and said, “Okay, it's been approved to be fixed.” The lady told me, “It's too old to be fixed. We're not coming back out there and fixing it.” I called Total Home Protection back. They told me to find somebody on my own. That went back and forth for a couple of weeks. I finally found somebody on my own. They came out. It was a simple thermostat. I submitted the receipt, submitted the request letter to get my money back for repairing the refrigerator but I've heard nothing. I'm not happy and my husband wants me to cancel.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I'm not happy with Total Home Protection. It took every day to find someone to come and do the job for my garbage disposal. They sent me an email giving me this person but they don’t even do business with them. So, I called HomeServe back and told them that. They sent me an email of another company. This company said that they don’t do business with them because they don’t pay. So, I called HomeServe and I told them that. HomeServe called this company and this company told them the same thing they told me. It was a big mess. The garbage disposal is working now. But I had to go through all that just to get my garbage disposal fixed. I've never had to do that with any company I've been with. I wanna discontinue my service. I've already called them and they said they're having someone to call me but no one’s called me yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
When I ordered a home owners warranty from your company Jan. 17, 2021. I qualified my agreement with one request, that I receive a paper copy of my new warranty agreement in writing. I was told that this request would be honored - it never came. A 2nd call, & I was told it was reordered & should be here shortly. As of this writing nothing has arrived US Mail or otherwise. I understand my next payment has been postponed this month of Feb. 2021 & will resume March, 2021. I do not expect any charges retro-active or otherwise should I regrettably if I have to cancel this order for your warranty services should the papers not get to me shortly. They are now long overdue a second time. After 2 promises that they were placed in the mail, this situation does make me very uncomfortable. No phone calls please. Is it possible for Mr. ** to pick up his extension #**?
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
At the end of my first year with the warranty company that came with the home, which I wasn't satisfied with, I went searching and the gentleman from THP I spoke to was persuasive. But at the same time, he was customer service-oriented and he was able to answer every question I asked him.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
The customer service when I called Total Home Protection was good. We've had one claim. Sometimes if it hadn't been that it was an emergency, we would have been waiting a lot longer than we should’ve been.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
I had to call for the hot water heater and the customer service at Total Home Protection was good. I thought the hot water heater went out but it didn't. It was just the pilot light that went out.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
I called Total Home Protection for a claim on my dryer and my refrigerator and I haven’t heard anything. So, I’m not paying anything. I never had any contractor. My dryer is still messed up as well as my refrigerator. It's hard to get ahold of Total Home too. I'm not gonna stay on the line on the phone for two hours. You call somebody, they send you to another place and then, they hang up on you. Then it goes over and over. They call you and then they say push 9 and they’ll call me back. So, this is ridiculous and I don't want anything to do with that. They aren’t worth a penny. They called me that I was behind my payment. I canceled them a couple of days ago but they didn't listen. If I were people, I would never go with them because they're no good. I would never deal with them again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
I told my dad we needed to make sure he had coverage. I did two different properties, my dad's home and my home. I was staying over to my dad's for a time and my oldest kid was here with him. I signed up with Total Home Protection on November 25th and I had just gotten my policy on December 25th. It has the start date of the policy, not the waiting period. They can't start something when it has a grace period time. It didn't have November 25th 'cause the coverage didn't start until December 25th and that's what it has on there.
I had an experience wherein unexpectedly, my water heater went out. Water was running out and going across the garage. We found out something was wrong by seeing the water in the garage floor. Unfortunately, my dad passed December 26th and nobody's gonna go without hot water, 'cause we won't be able to take a bath if we didn't have hot water. Not even knowing the 30-day grace period had passed, I called. First, Total Home Protection made up something. They said my waiting period was over December 25th, Christmas Day. They told the people that they didn't honor it. I sent a copy of the policy and a copy of my initial payment that tells them when I took the policy. I had to borrow the money because they wouldn't cover it, and now, I owe that.
Nobody ever knows that the water heater is going to go out, but they make it seem as though you're doing something wrong or deceitful. It was covered. Total Home Protection should honor what they say. They want people to sign up with them, but when it comes down to covering what people are supposed to have covered, it's not there. It's false advertisement and being dishonest. Even their company that came out to service my water heater said they had the same problem with them from other clients. I was going to discontinue the service with Total Home Protection and today, I got a text message about my payment is due. They want their $106.
A home warranty is a good thing to have. I talk to people about it. I see stuff around me and it makes me say, "Oh, you do need it." My neighbor's pipe burst and she's elderly. The home warranty is not even affordable for me sometimes, but I make do with what I have to, to make sure I have this coverage. It's like a car insurance. You're paying for it and then something happens. You're not asking for something to happen or going out there and making something happen. You won't do that to tear up some limb when you're driving, but they're dishonest.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
The dishwasher wasn't working in our rental property so I sent THP an email telling them that we needed to have the dishwasher looked at. They sent an email back to me and gave me the name of a technician. The tech came out, looked at it, and found out what the problems were. He called me back and said that he had submitted it to the warranty company and that they had approved the repairs and everything on it.
The claim was originally submitted in December but nobody ever called back to set up a time to get the repair done. I tried calling the tech and I left a message but I never got any messages back. Then, I sent an email asking about getting it repaired. Then, I called the 800 number and talked to somebody there. She put me on hold while she tried to call the tech to see if she could get him to respond to her and she didn't. She said she would send me an email with a new technician that would come out and finish up the project. She said it wouldn't cost me another service charge or anything like that. I'm still waiting. But two months was really unsatisfactory service.
Also, there was a problem with the plumbing at the trailer. It was backing up and it was in the evening. We tried calling and everything and couldn't get through to anybody. I told my daughter to call another 24-hour place to come and check the plumbing. That cost me $500 out of pocket to have them come out and run a camera through to find the leak and to clear it, which should have been something that this home warranty should have taken care of.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
It was a good experience with Total Home Protection. We went with them because they were cheaper. We did it all over the phone and the rep was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
The guy that came out to fix the heater did a half job. He said that he had to go buy something and he was coming back but he never did. I've been calling him ever since and now, his voicemail is full so I can't leave any message. I text him but there is no response. This happened in December. I had been calling and calling then finally, his son said that he was in the hospital for a few days. But now, it's February and he still has not called me.
The main thing for the heater messed up so it had caused the other thing to mess up. Total Home Protection only pays for the main part and I had to pay for the other two pieces. I gave him $800 to do the job and I have no receipt. He came at 9:30 at night. I stayed up almost 1:00 and he still wasn't finished so I went to bed but my husband stayed up with him. He had told me before he even came in that he was gonna get me a receipt. When I woke up the next morning, I asked my husband if he gave him a receipt but he told me the guy didn't give him anything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
My wife was interested in getting covered because she has concerns about things in the house that may go wrong. We had some AC work before we got the policy and we spent $400 on a repair. We thought, “You know what? We might as well look into getting a policy like this for other things.” Total Home's terms and pricing were good. The only little drawback was that they have stipulations on certain things that they don't cover. I had a plumbing issue and they only covered certain parts of it because they had certain circumstances they don't cover. Other than that, they were good at working with me. The plumber was good too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
I've only used the service one time and it was a good experience. It was a clogged drain and a young man came and fixed it. It was real prompt. But I had another issue along with that and it's one issue per call, so I had to call back and I had to get another person. I didn't like that part. Outside of that, the service that I got for one of my issues was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
The signup with Total Home Protection was fine and the salesperson was helpful. When the heater on my dishwasher went out, we got it repaired and the tech was great. However, it's been about six weeks now and it still hasn't been paid. That's my only problem. I feel this is very inappropriate that they're taking so long like it's been a scam. They sent me forms to fill out. I filled them out and sent them in but there was no payment. I called them and they said I needed to fill out the forms which I already did. They said they didn't have forms so I sent them in again. Then they told me they needed a different invoice so I filled it out again and sent it in again. I called and they told me they didn't receive the form. I already did, twice, but I sent it in again. Finally, they told me that it's been approved and I'm getting paid but I still haven't got it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 9, 2021
I have a claim and now, I've been waiting for my reimbursement. They said it's being processed, but why does it take so long? What could possibly take so long to be processed? I get the customer service number and they bounce me around like a ping pong. I've used Total Home Protection twice, and this is the second occasion. I will not be renewing because of the service. They take my money every month so quickly, but when it's time for them to repay me when they've authorized it, it takes them forever.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
Your check is in processing and can take 30 business days to be completed.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 9, 2021
It seemed like every time we called about something, THP didn't cover it. We had a ceiling fan go out on us and the guys that had contacted us said it had to be replaced. The guy didn't even look at it. We told him it was a Casablanca and he said he couldn’t fix it. We had the option of taking a cheapy little fan for him to put in, instead of replacing what we had, and wound up spending $500 on a fan and getting nothing back. And we had to pay $60 out of our pocket for him to come out and put this new fan in.
When we went to pick up the new fan, the guy over there said the Casablanca has a rubber band around it that in the heat, gets hard and breaks. He said there's a guy called the Fan Doctor and he could replace it for us for about $100. We took that fan and had Fan Doctor work on it. They replaced the whole motor and brought it up to what it was supposed to be brand new. It cost us $158 and for this one, we didn't get anything.
It's no use calling THP because it costs us for what we have to pay than the repair costs. We still have three more years because we took out a special deal for over $1,000 to have it for five years but it's useless to me. Also, we try to call in when we submit claims and a lot of times, we can't get ahold of them for a couple of days. It's frustrating.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 9, 2021
My brother said Total Home Protection is awesome. He had some stuff go wrong and it didn't cost him very much to get it fixed considering what it would cost him out of pocket. Total Home Protection got it taken care of quickly. I signed up too and the process didn't take very long at all. The rep was great. I had a lot of questions and we went over the plans then I decided what plan to take myself. I've told quite a few people about Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 8, 2021
I got a phone call and the guy was running a special at the time. He cut down whatever I was paying to $40 and that was the reason why I chose to go with THP. The application was over the phone and it was easy. Also, submitting a claim is pretty simple. Sometimes, with the COVID going on, it makes it harder to get someone out and I understand that. That's a part of life at this time.
I had an issue with a contractor that was dispatched. He was very unprofessional. He told me what he charges an hour but I told him he was dispatched to address the issue. Once he comes out and tells Total Home Protection what's going on, they will make a decision if it's covered through them and if it's not covered, then he would contact me and tell me what my charge is. Otherwise, I will be writing him a check and he would get the remaining of his money from THP if everything is covered.
He never showed up so I called back THP and asked if they could please dispatch someone else and they did with no problems. The next guy took care of business. I asked him if he could please contact me prior to showing up because I wasn't home but I will make sure someone would be there and he did everything that was asked. Everything was handled with no problem.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 8, 2021
I had Total Home Protection before and they were still trying to bill me for it. I told the rep that but he just gave me a whole new policy. Signing up was good. The rep was very professional, got straight to the point, and did his job. He told me all I wanted to hear. I appreciate him very much. The only thing about it is he gave me a website but the policy won’t come up online.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 7, 2021
Sadly, this company was not truthful with their product. I called to have my refrigerator repaired and they literally made up exclusions out of thin air. They decided the wiring harness of the unit was not a part. Shame on them for lying to my face. Obviously I cannot think why you would want to do business with this company.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
You are receiving this email because you placed a claim on 2021-02-03 for your Refrigerator. The reason selected was Other - door.
Please be advised that certain items and events are not covered by our Agreement. Coverage includes only normal wear & tear mechanical failures of the specific items listed as covered on your Agreement Coverage Summary and excludes all other failures and/or items. Your Service Agreement can be found on our website, www.TotalHomeProtection.com, under the Resource section.
As per Section 5 Letter C under your terms and conditions Total Home Protection is not responsible for doors, door seals, hinges, and gaskets.
Although all home service contracts have inclusions as well as exclusions, Total Home Protection values your business and understands the importance of keeping your systems and appliances in proper working condition. Please contact us toll free should you have any ensuing failures on the systems covered within our policy terms.
The failure for your claim was a result of something not covered in your warranty.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 7, 2021
I called Total Home and they told me that there was somebody going to be in touch with me, so I waited. But I didn't hear anything for three days. So I called them back and the rep said, “Well, we don't show that you've ever put in a claim.” I told her that I put in a claim three days ago and that they told me that they would be in touch but no one's been in touch. She said she would have to put in a claim and then, within 20 minutes, a gentleman called me and said that he is out there in Palatka and that he’d go and look at the AC unit. He was a very nice man. He took care of it. There were some parts that had to be ordered. So he ordered them, got approval on them, and then he installed them and got them up and running.
Some other AC company called me and said that they wouldn't be able to get out there for a couple more days. But I told them somebody that was out there already. So I called Total Home back and said, “Hey, we've already gotten our unit fixed. Now there's people calling me, telling me that they can't get out to look at it for a couple days. Can you update your system?” The rep said, “We don't show that anybody's even been out there.” It was like their system wasn’t connecting with whatever. They have communication problems. But we got everything fixed and under our warranty and paid our deductible. It all worked out. It was just weird.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 7, 2021
I go with whoever gives me the best deal. I signed up with Total Home Protection the day before yesterday. I just called them and the process was very easy. But it's not so open and transparent as I supposed it to be because the portal access is very limited to what you can see. They gave me a $200 discount for calling in and signing up versus signing up online.
Total Home Protection does everything they can to get the customer to switch then forget it. They should communicate a little more via email the instructions to sign up for the portal and all those documents from the signing process. I didn't have to sign a single document. They signed me up over the phone. There should be a way that a consumer gets a chance to go over the details then after reading all the clause and benefits, I would put my signature myself. Most of the reliable companies already do that. There are so many technologies for that like DocuSign.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 7, 2021
My dryer went dead. I called them on December 28th. I didn’t get anyone to my house until February 2nd. I kept calling them and asking, “What’s up?” They would tell me, “We’re trying to find a technician in your area.” I would tell them, “I’m in Tucson, Arizona. There are over a million people here.” They said, “We can't find anyone.” And that was after two weeks’ wait.
Then I asked for a supervisor and they told me the same thing. At the very end of January, I asked for a manager. I told them, “So, check it up. It's been over six weeks that I requested someone.” Finally, after having to resort to talking to a manager and being a jerk to her, which I know wasn’t her fault, I finally got someone to my home. I'm not a happy camper. It was a bad experience. It was very disappointing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 6, 2021
I had a good experience with the sales reps of Total Home Protection. They provided a lot of detailed information. The only thing that I had an issue with was, in the beginning, when I bought the warranty for one year, I received a confirmation email with the payment. So then, after talking, they did their job of trying to give me promotions and I ended up paying the seven-year protection plan. But I didn’t receive an email confirmation from that extra payment. However, my policy shows the seven-year protection. But it's not a big deal. As long it’s on my policy, I'm fine with it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 6, 2021
We filed a claim over the phone and it was difficult to get in touch with anybody. But the gentleman that came out was pretty good. He verified the problem. He didn't rectify it but the overall experience with Total Home Protection has been good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 6, 2021
The customer service at Total Home Protection was good. The signup process should be done on the phone because if I did it online, I probably wouldn't have enrolled. It was because they gave me other incentives and made me understand it better.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 5, 2021
I am so displeased with Total Home Protection. They're an awful company. I needed them one time when my icemaker went up in my refrigerator. This was like in November. They had somebody come out to replace it, but that icemaker didn't work either. They kept rescheduling, and the icemaker's still not repaired and it's now in February. I've spoken to Total Home Protection last week and we're supposed to be getting together to send me a check for the fee and I'll find somebody. But then all of a sudden, I got this other guy to call me from the Total Home Protection who said that they're gonna be here Tuesday to fix it. As far as I'm concerned, it's too late.
When I did the initial claim, the problem was repaired, and then each time, they had to create different claims. I even went far as a mediation, and the guy told me, "If you have any more problems, call me back." I called him back and he was not available. Sometimes, they have you on hold for a long time. It's terrible. Customer service is awful. Sometimes, people request for a supervisor. I did and that was when I had to raise my voice because she wasn't getting it. They installed the bad icemaker and they wanted me to pay a service fee again for the person to come out to replace the bad icemaker that they put in. I refused to, and that was why I requested to go through a mediation. I spoke to the guy who said, "Oh, no, don't worry about that. We'll handle everything. You don't have to come out to pocket anymore and all this other kind of stuff." It was an inconvenience.
I called them last week and said "Hey, listen, this thing is still not repaired." I requested I get back all my money because when I chose this company, I did it out of good faith, and I pay them on time but they are not delivering. They said, "Oh, well, sir, we can't 'cause the contract that you have, we can't pay you back all your money and everything. What we can do is give you $285 to repair out the icemaker, and the guy, you find your own, somebody put it in." I said, "Okay, I'll go with that." The runaround is terrible. I would not recommend anybody to them.
When I signed up for the company, I gave one of my credit cards because they wanted the credit card information. It was hacked within that first month, and I called them up and I said, "The guy who had taken the information off my card, he used my information." I went to the system and changed it the next time around, but I didn't talk to anybody. Also, they contract this stuff out to these other companies, and then they claim that they're not responsible with who shows up but the thing is, out of good faith, when consumers spend their money, we are going through whoever they sent to us. That's who we expect to do the work. But whatever contractor comes out, some of them are in personal vehicles and that's really bad these time of days because they need to have some type of logo on their vehicle. It's so unsafe these days. They should also have a uniform or some type of ID displayed around their neck with who they work for.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 5, 2021
I am not very well satisfied with the plan options that were offered. I've had two claims already and Total Home Protection denied one claim for my air conditioner. I put $5,000 from my pocket and still they are not covering it. I already sent the invoice I got from the guy who changed it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 5, 2021
The rep at Total Home Protection was really nice and good at explaining things. The sign-up process went really quick and easy. One thing that bugged me, though, was he told me that the price was 399. When it hit my card, it was 400. I'm an accountant and as a commonplace consumer, I don't like being misinformed. I want precise and specifics, and that was not precise.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 4, 2021
Total Home Protection gave me a good deal on money. The rep was a nice kid and answered my questions about it as much as I could. He wasn’t too pushy. The only problem I had with it was I got a mother-in-law apartment and I had to take out two policies.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 4, 2021
I had a bad garbage disposal and the contractor looked at it. It took them 5, 10 minutes then they ordered a replacement. It took another three to four weeks for them to get the replacement in and a week or so after that to get it installed. They didn't install it correctly but luckily, I'm somewhat mechanically inclined so I was able to fix what they didn't do correctly.
This was my first time using Total Home Protection and most of their process is online. I just had to log in and submit a claim. It's not complicated. However, when I submitted a claim, they didn't get back to me. They just basically notify the vendor and wash their hands off it. It was just that we sent this over to them and that was the end of it. They weren't very customer-friendly. Once I submit a claim, they should follow back up and see see if the contractor had contacted me. They should have also followed back up with me after the work was done to ask how the service was and if the contractor got there in a timely manner. A little bit more personal touch would be good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 4, 2021
The application process at Total Home Protection was easy. They're also cheaper than other providers.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 3, 2021
I was told the price would be $5825. It adds up to $6747. I felt misled. I want to cancel. When I said I wanted to discuss this with my wife I felt pressured into the deal. Please cancel this right away.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at 1-800-545-0402.
Reviewed Feb. 2, 2021
Please stay away from Total Home Protection!!! I've filed 3 claims and the 1st was on my a/c unit that is 13 years old so it had the old type freon. They found it was out of freon so in order to find out where the freon had gone they needed to do a leak check which involves filling system with freon, this freon is $200/lb and takes 5lbs of freon and of course they don't cover it. I did find a company that used a different way of checking for leaks for $300 and they found the condenser had a leak but THP wouldn't cover it saying it rusted out where it was leaking.
The second repair was my cooktop and I was told since it was 13 years old they gave me a pro-rated amount of $200 and a new one to replace it around $2000 and that was in October. I was told I'd have a check in 4-6 weeks and here we are in Feb and still no check. I've called numerous times and have been told it's been approved to pay but the check hasn't been cut yet. So this may be strike 3. My oven needs parts that the repair company said they are on back order for 3 months now and don't see them getting the parts in the near future, THP is telling me they are trying to find another company that will be able to find these parts and repair my oven. I don't have any faith in this getting repaired now or in near future by THP. Do your homework and don't rely on promises made by the sales agents.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 2, 2021
I have two policies with Total Home Protection (for my primary and rental homes) and I am afraid to say that it is a piece of c..p, totally worthless, huge waste of time/effort/energy having their policies. The contractors/technicians they send also say so about them, that they are very cheap. I wonder if it is a legit business or a SCAM. My 8 year old water heater broke down 9 days ago, the pilot system was not lighting up, first they took 9 days to send a technician and it took 1 hour for technician to call them for authorization, then they hung up on the technician.
Finally the technician left after taking a service call fee from me. Later in the day they denied authorization on flimsy grounds (something they had fixed 2 years ago) which they do most of the times. Now they are asking me to get some other technician and have that person call them to evaluate whether they will cover or not. I just wasted my service call fee and many hours of time including writing this review. I feel strongly about their lack of service and professionalism and would plead with everybody considering home warranty to exclude them from the list of potential vendors.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 30, 2021
When I submitted the claim, the technician came out but he didn’t bring a tool bag. He went downstairs and looked at my dryer. Then he came back upstairs and said it needed a heating element and that they would order the part and they would be back to fix it. I got a letter from Total Home Protection saying that they were not going to cover the dryer for the replacement or repair. They would give me a piece of money for it and they offered me $200. I paid those people $1,142, which was for three years upfront. They increased the amount to 300 after I went to a manager and it took them almost three months to send me the check. I just paid the dryer when I bought one on the account and I paid the balance. I got a brand-new dryer but I don't like the service that they gave me.
I'm not happy with them at all because when you pay somebody like that and you pay them upfront, it seems like you’d get some kind of service that’s referable to what they said. They were good in selling you the product but then they didn't stand behind what they said. $300 is not gonna buy a dryer anywhere unless you go buy a used dryer. I was totally dissatisfied. When you call Total Home Protection, they put you on hold and if you leave a message, you don't get a call back.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 30, 2021
I have put a claim in to Total Home Protection. They sent me an email on the 21st telling me that it was assigned and gave me a date, which was Sunday from 9:00 to 12:00, and I didn't hear anything. About after 10:00, I called and I didn’t get an answer. They texted me back and said to text them. So, I did. They told me they'd be here Monday by 12:00, and didn't hear a thing. I left the house by 2:30. I had an appointment for a vaccine. I wasn't gonna miss that. I was coming out of my door at exactly 2:20, and this guy got off the truck and headed my way. He was like, “Is this 6009?” I said, “But you said you’d be here by 12:00. You didn’t call. I have an appointment for a vaccine, and I’m not missing that.” He told me, “Well, we’ll be there Friday.” This morning, I texted them and said I need to verify the time tomorrow. I haven't heard back.
I know that sometimes they get caught up on the job that takes longer than they expect. I'm understanding of that but what I'm not understanding of is that they can at least text me and say that. To me, it's common courtesy. He didn’t call to say, “I'm on my way.” Submitting that claim to Total Home Protection was easy. The customer service reps were very nice and polite. I did speak to a young lady Monday morning, and she said, "If I were to assign it to someone else, it would probably take longer." That was what I had asked her to do. When she said that, I just kinda left it alone. When I first started, I had a really nice conversation with a young man. He was really awesome. I had a problem and he said, “I'll get somebody there.” He did exactly what he said he was gonna do. He waived the fee and everything was taken care of.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 29, 2021
I had American Home Shield first, and I wasn't pleased with them. I did some research and I found out about Total Home. I still have some issues, but they're much better than American Home Shield. As far as claims, I had the vent in my bathroom replaced, and they had to order the part. When the part came in, they called me to let me know when they will come out to install it. They're very dependable and professional.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 29, 2021
Total Home should improve the quality of timing by reimbursing the money. I'm a caregiver and I have my father with me who is completely dependent to me. He has dementia leading to other stuff. Recently, the air conditioner broke down and it was a fuse problem. By that time, I needed the air conditioner or the heat, and at that time, it was a little cold. It took 48 hours for Total Home to send somebody over here. But I didn't wait and I called another company. Their tech immediately came and I paid 80 bucks for him to come. The guy didn't charge me for what he did and he just reset the thermostat. So it was very simple. last Monday, I received the 80 bucks back from Total Home. But I'm going through a divorce and I'm on Social Security. My budget is very tight and I had to wait almost two months to get that money back.
For a company that deals with millions of dollars, that upset me. And when they call the people that respond, they don't care and they send you to someplace else or tell you to call somebody else. I don’t think when I finish my period, I'm not sure I will sign up again with Total Home. And the problem is all the companies are using the same standard.
For my experience, I could go to Walmart and get some electric heater and other stuff, but that's not an excuse because my problem was very simple. It's just that the person who came to install the thermostat didn't wire it right. But if that wasn't fixed immediately, somebody could die by pneumonia and I was worried for my father. It's a stress when you're already paying a company to taking care of those matters. So it would be nice if in every area, Total Home has companies already attached to them that in case something happened, they could go right away. That will provide a good service and I'm very sure any company who do anything like air condition or plumbing is willing to go to the house and take care of the job.
But a lot of times the money is getting in the middle. Then people are trying to get more money than what they're supposed to and that affects the customer because then the customer doesn't get the service that he's buying because they're looking for the cheap labor. And then they forget about the whole concept, which is provide the standard. But at the end of the day, this has to come from the people who's running the company. And a lot of times, the people who run company come with bad ideas for the customer but good ideas for the company. In the end, if you hurt the customer, you hurt the company. Without the customer, there's no company.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 28, 2021
I'm very satisfied with Total Home Protection. It was easy submitting claims and they were pretty fast about it. The tech that came out for my dryer was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 28, 2021
Was very helpful. Worked on getting the lowest price for me. Thank you. Got the senior and veteran discount which help. And lock in the cost for as long as we have it. Or if we move we can transfer it to the other place. Jimmy was very professional.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 28, 2021
I called different providers and Total Home Protection offered me a deal for six years. But I don't know if I get the data right because it's kinda hard to work with them. I paid this in November. They didn't send me the homepage or whatever they call it to see which appliance are covered and what are the terms. I had TotalProtect years ago and they sent me an envelope with the benefits. I don’t even know if I made the right decision with Total Home Protection. They're very unprofessional so far. Submitting claims was okay. I just have a claim with my heater. So, it wasn't a big deal. The contractor was good. He came when he promised, and he was very nice. I'm kinda disappointed with the way they treat the customers with the paperwork. I wouldn’t recommend them. If I have a friend, I’m not gonna ask him to do what I did.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 27, 2021
I filed a claim on the website stating the water heater was leaking. This triggered the system to decline my claim by assuming there was a secondary tank. There is no secondary tank. Since there is no human to discuss the claim and clarify any confusion, the AI makes the final decision. This denial has now resulted in $1,500 out of my pocket to replace the water heater. I will be cancelling this subscription and seeking a more reputable and reliable home warranty company.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
As stated in the terms and conditions of the policy:
G. Water Heater
COVERED: All components and parts for gas and/or electric hot water heaters, including circulating pumps, except:
NOT COVERED: Auxiliary and secondary holding/storage tanks; main, holding or storage tanks; expansion tanks; base pans; drain pans and drain lines; line restrictions; pressure reducing valve; sediment build-up; mineral and/or calcium build-up; rust and corrosion; combustion shutdown; color or purity of water; flues; vent pipes/lines; insulation and insulation blankets; heat recovery units; tankless hot water heaters; low boy and/or squat water heaters; solar water heaters including all solar components and parts; any noise without a related mechanical failure; racks; straps; timers; energy management systems; commercial grade equipment and units exceeding 75 gallons. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 27, 2021
We purchased our house last year in April. My brother-in-law told us that we should get some home protection on the house just in case. He said that Total Home Protection was a good place to go to. The signup process was easy. But we have problems with our heating system right now and trying to have somebody come out and look at it took a long time. Then, the person that came out didn't do it the right way. They called back and told us to go find somebody else that we wanted to use to do it. That part stinks. I can understand. They were having a hard time, finding somebody with the COVID going on. But one lady called us back and said they weren't gonna pay for our heating system.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
There are some exclusions in our policy that state that certain things just are not covered.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 27, 2021
Total Home Protection's application process was easy. I called in. The reps have been very professional. They let me know what kind of plan that I had signed up for and what all entailed with it. Total Home Protection is great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 26, 2021
When I initially submitted a claim, there was little bit glitch. The registered provider didn't even recognize. It was like runaround. But afterwards, they took care of the service promptly. So claims submission was easy. But it needed follow-up.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 26, 2021
The oven went out recently and they had to replace an igniter for the oven and the broiler. The techs had to come out a couple of times because the first one came out and replaced the one for the oven to heat up itself, but he didn't want to do the one for the broiler ‘cause he had to get consent for it. But they eventually sent somebody back out and they took care of the problem. They were very professional. I'm totally satisfied with Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 25, 2021
I'm not happy with Total Home because they don't cover hardly anything. They don't cover the icemaker. They only cover things that don't break. They should cover what they say they're gonna cover. I've had one contractor come out and they wouldn't cover it because they said it was too new. The contractor was very expensive. I got one on my own that was $60 less. Total Home also told me when I bought the policy that I could pick my own contractor but they told me I couldn't when I had a claim. That really annoyed me. I might cancel them. I've been meaning to do that because I went back and got my old coverage from Sears. They're so much better.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 25, 2021
The salesman was great. The only thing that was a little challenging is that I was told Total Home can do a year for this much and then two years for this much and then three years for this much. After a while, I was kind of lost in all the details. When you're just verbally making a deal like that, it's more difficult than if you have it on a piece of paper. But overall, it was pretty good.
When we had our first claim, we were not very satisfied. The technician that they sent out did his job, but he didn't finish the job. We had a hard time to get ahold of the technician. The contracted company said the part was not in. Then they said the part was in, but they used it for somebody else. So I called in and said three weeks ago, they wanted to come back and fix it. The guy was so rude on the phone. He told me that Total Home Protection we like robbers and that they don't pay him. He also said that it's the worst company to deal with and then he hung up on me. That was not how I like to be taken care of. Also, he had an overall super bad review on Google.
I called and talked to a regular customer claim service person. He said they would make a new claim. It was so awesome that we didn't have to pay the service fee again. I said that we had so much trouble with them setting it up again. So it shouldn't be just the way that we don't have to pay the service fee, again. We should actually be refunded the service fee because of our experience. The manager talked to me and she said it was not possible. We accepted that. She said she was gonna file another claim and that was two days ago. She said we would get immediately an email. But I haven't received that email yet. So I called them and she sounded like she's taking care of it. I know it's not Total Home's fault that the technicians failed. But they should be better in picking people who they use as technicians.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 24, 2021
I called Total Home and they sent me the information. I paid and had them come in. They came twice already and I was very satisfied. They were on time. They had masks and something on their feet on. That is important. I like Total Home. They responded very well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 24, 2021
It was pretty easy putting in the claim and telling them what was wrong. We have had a through-the-wall heating-air conditioning unit like you usually see in hotels. We have it in our sunroom and it went out. Total Home sent about three different people to fix it. The first one said, “Oh, I don’t do those kind.” So then, they sent another one, and he said the problem was our circuit board and he would see if he coukd get it. Months went by so I talked to someone at Total Home Protection and they said if we want to try to find our own person, since they didn’t seem to be getting anywhere with it, they have a reimbursement. But that person would have to call them before he do the service. So my husband searched around and he found an Amana authorized repairman. He said he could fix it.
The Total Home rep gave me two numbers to call that only the repairman could call. Then if no one answered that, which they didn't, the repairman could call the customer service department. So he did. They kinda put him off just a little bit, and he said, “Well, I'm here right now and I gotta fix it.” That was what we told the claims manager, too. It took a long time to try to get that taken care of.
In the first part of December, we got a claims manager and he said they would get us out a check. Then I talked to someone the other day and told him the name of the claims manager that I spoke with and told him what he said. This guy looks it up and he said they usually give it out in 30 days. He asked me if it has been over 30 days and I told him it was. He said he was going to try to get it hastened out right on out to us. It should have been sent out and he didn't know why it has not. So, I'm still sitting here waiting for it. That’s the only claim we've had with Total Home and I am pretty dissatisfied. I am ready to cancel it out because this has not been a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
Check has been sent to the mailing address on file.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 23, 2021
They’ve kind of modified and customized the plan for me on some things that I wanted in that were not in the standard plan. They negotiated the pricing. When I had a claim, I tried calling but that wasn't good. You get in a voicemail. But then I went online and did the claim, and it went through. The only thing that I noticed is that there's a couple of days of lag there, so if you really have a true emergency that you can't manage, it can be a little frustrating. The guy that came out on my issue was very good. He knew what he was doing. He was well qualified. So I was pleased with the person that they used in my area for appliance work. Overall, the warranty is worthwhile. It's pretty cost-effective.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 23, 2021
I'd recommend Total Home to any family member. They had the best price for the package that they were providing so we went with them, and they're a good warranty program. We filed our claim once and it was good. Everything went as planned. The contractor was very professional, very informative, and very helpful overall.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 22, 2021
This company is a sham. They have never actually paid in full for any of my claims, they throw a few bucks at it sometimes, sometimes saying that the part that broke isn't covered, knowing full well that those are normally the parts that break. I would never, ever recommend this company. This is the company that gives warranty companies a bad name.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 22, 2021
Total Home Protection called me and we started talking about prices and extended five- or six-year prices and they gave me a big deal on it. It was much cheaper if I did the six-year plan than a monthly plan, so I went ahead and did that. We called a refrigerator claim in for a water leak. The line was broken. The contractor replaced everything and got it all working. Also, something was wrong with the board on the front where the buttons weren't working. It was beeping all the time. So, they said they would come back and order that part. A week went by and we called them back. They said they forgot about us and that they would take care of it.
Another week went by. I called the contractor back and their tech said that they had the part and they would come out and it'd only take 10 minutes to change it. They never showed up. I called them back and they said they were gonna show up in just a day or two. They never came back and never called. I was tired of calling back and I just left it alone. Their technician must be busy and he'll come when he comes but it has been at least a couple months. It's just the front panel, the buttons don't quite work. I was just glad that my leak was fixed on the refrigerator and I could still use it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
The vendors that Total Home Protection sends to service your claims are third party vendors. While we have a heavy and thorough vetting process, we are unaware of issues experienced by consumers unless/until notified. Should you ever experience issues with a vendor sent to your home, please notify us immediately by calling 1-800-545-0402 or by emailing info@totalhomeprotection.com.
Reviewed Jan. 22, 2021
My dryer was making a loud noise. The tech replaced something in it. Total Home Protection is good. They're fast. I put the claim in online and then I got a call within a few hours from the tech.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 21, 2021
I was having an issue with my heater. It wasn’t blowing any heat. I called Total Home Protection on the phone, plus, I put an order online. When the tech came out, he didn’t do anything. He just looked at the heater and that was it. He told me he had to come back but he never came back. So, I got it fixed out of pocket myself. They promised me my reimbursement but I have not gotten it as yet and this has been since December the 15th. I'm very dissatisfied with my experience with Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 21, 2021
The claims submission process with Total Home Protection is relatively fine. The issue that I've had more recently was I added a second policy to my personal home versus my rental, and the first technician I dealt with was not knowledgeable at all and he caused more issues. Total Home Protection denied my claim because they said that the technician said something that was false. The subsequent technician looked it over and saw that the other technician was incompetent. Unfortunately, due to COVID, the new technician, who I'm actually pretty impressed with, can't get the parts that I need to fix my unit. He's waiting for the parts to come in because it was delayed.
It's nice that the deductibles are pretty cheap. My monthly stuff is pretty cheap. I don't like the sales when they try to sell it to people. They say, "Oh, well, yeah, we'll make it cheaper if you pay for like three years in advance." It's like, "Well, I don't know if you're gonna be here three years." So, I pay a monthly. With my initial one, I paid for like 18 months. I pay monthly for both of mine.
As far as the contractors, it's a mixed bag. Some of them are really really good and know what they're doing, and some of them are really bad. The problem is that you're not believed. The only reason I was believed in this situation that I had was because the contractor was so rude to the technician. I have a double oven range. The top of my range is gas. The bottom of my range is electric. My bottom oven stopped working, but that's the larger oven. I was not able to cook a turkey in my house this year because my bottom oven was not functioning. I called the technician out. He came out a day or so after I called in. He was very unprofessional. I typically try not to judge a book by its cover because if you come here and fix my problem, I don't care. He came, looked at it and pushed some buttons and then said, "Yeah, it's the coil. That's what the issue is. I had to order the part."
I figured he should have some type of tools to figure out what the problem was. He left, ordered the part, came back a week or so later with the coil he said he needed, and he disassembled the coil that was in the machine, and then he hooked up this new coil. He tried it and he said it didn't work. He then disconnected the new coil that he had ordered through the warranty company, took it back, put it back, and left my old coil just laying there. He didn't reattach it. He just left the oven disassembled and said, "Yeah, it can't be fixed." He left, told the warranty people that he fixed the coil and then also told them that, now, other things in the stove are broken, and so, that was why the stove was not working. So therefore, they need to replace the stove. He couldn't fix it, and so he lied to them and said the stove needs to be replaced.
My stove is very expensive. Everything in my kitchen is expensive. It was a couple of thousand dollar stove. Their response is, "Oh, we're not trying to pay out a couple of grand. That would be a prorated value. So, we're gonna deny your claim 'cause we tried to fix it and that's that." I said, "No, he didn't even fix what he's telling you he fixed. If he fixed that, then I would have no problem, right? He's telling you other things are broken that aren't broken. There's no issue with those things." Their response to me was, "Well, he has 30 days to warranty his work. So, we have to give him another opportunity to come back."
My response was, "Okay. But he didn't do the work in the first place. So why would we give him an additional 30 days to make a determination about this thing working or not?" They said, "Well, this is what we have to do." I said, "Okay. Well, I don't have a stove for Thanksgiving because you're telling me you can't change the contractor at this point in time and that he has 30 days to warranty his work that he didn't do. Well, can you all call him? Because I've tried to call him, he won't come back." They took the time to call him and he cussed out the representative. The representative said, "Oh, I see what you're dealing with now. Okay, we'll send another technician."
They sent another technician. The guy came out and he was excellent. He was in a uniform and he had a truck and tools. He was professional and put together and he said, "Yeah, I ordered a part and it's just not here. I'm waiting on dozens of parts for dozens of customers because of the global pandemic, unfortunately." What I've learned is I need a computer board for my stove, and that's why it's not working. He did call the warranty company in front of me, which I don't think he was supposed to do, but he did. The warranty company said, "Yeah, we'll approve that." It was a $700 part. The guy knew his stuff. He did what he was supposed to do and went well beyond that. I was gonna cancel both my plans and get another service company, and then he made up for the first guy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 21, 2021
I had an air conditioning problem, and I called Total Home Protection. They gave me prompt service, and everything worked out fine. The tech was the best one I've ever had too. He let me know everything that he was doing and I got my air conditioning back. I was very satisfied. Thank you.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 20, 2021
When submitting a claim, I have to go through all the red tape. I gotta call somebody and then I have to try to get the claim approved. One person doesn't coordinate with the next person like they should. A lof the time, they can hardly find a contractor and they say "Well, you find them and we’ll just pay you". When I do that, the contractor says they didn't get paid and that the cost is on me since I contacted them. Total Protect owes me money for a heating and cooling claim now. They should reimburse my money on time and find me contractors. I got a claim in with the manager and he said to give them 20 days. I haven't heard any more from him and it's been a little over a month. This is poor quality service. If I have to go get a lawyer and go to the Better Business Bureau, that’s what I’m gonna do.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
The consumer had work done without prior approval from the warranty co. As a result it was denied. He was offered goodwill which he refused. There are processes that must be followed. If not it puts everyone at risk.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 20, 2021
If I’m paying a monthly payment and I have to pay a deductible when Total Home Protection sends someone out, they're not giving me a hassle about when it’s time to fix something. I called them out about my heater upstairs. They sent somebody out, fixed it then it’s taken it through a whole bunch of static in order to get it done. I was with American Home Shield first when it first started out. I'm a creature of habit. I have been with them for years. They did good, then came out once about my air conditioner. They didn't even say, “Well, you got to pay for the Freon. You got to pay for this.” If I'm paying this money on a monthly basis and a deductible, I don't see any need I have to pay when they come out. That wasn't the agreement when I first signed up. Choice did me the same way. Total Home Protection is doing good right now.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 20, 2021
My water pump went out. It was in my washer and it caused the drum to shake violently which in turn caused the seal for the door to get warped to the point where it had to be replaced and repaired. Total Home won't cover that. They only covered the water pump. This is a cause and effect thing. I was told when I signed up for it that it would cover everything but they lied. I had a plumbing issue where water leaked and I ended up with three holes cut by the plumber. I called Total Home and they told me that's not covered. I was livid. They called me and kept trying to give me the same song and dance. They were taking their sweet time. I got so mad that I went up and bought a new washer and dryer set. The company that came and fixed it was really nice and super. But to use a home warranty, I'll never do it again. I hate Total Home. They are nothing but thieves.
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Every policy has inclusions and exclusions and, unfortunately, part of this issue was not covered per the contract.
All claims have been properly serviced in accordance with the Service Agreement. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.
Reviewed Jan. 19, 2021
He was polite, quick and thorough. My one star needed for a 5 star is because I got two emails but nothing in regard to MY policy. I would like to share info for a referral, but I can't find a link to do so.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 19, 2021
My heater went out right at the beginning of winter. I put in a claim but they never got to it. I kept calling to get it addressed. After three weeks of calling, they said they were gonna put it on priority but they never did. So they offered me to just pay out of pocket and get reimbursed. When I did do that option and the person came to look at it, Total Home Protection said that were not going to pay that and that they would pay what their rates would be, which was a ridiculous amount of money cheaper. So they sent me a refund check for $125 when the overall price was almost $500. I'm very unsatisfied with the overall service. It was a really bad experience for my first home warranty.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 19, 2021
I bought a condo and decided to have a protection because I liked the service. When the air conditioner was not working, the guy who came was very good. He came in 3 or 4 days and fixed the unit right away. It was a very good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 19, 2021
I put in a claim and then a guy came out here. He took my money twice and then Total Home partially refunded me the part of the money. It was crazy. One of the guys said that they could come back and they would give me a free roofing protection. So I did it because I needed something done to an appliance. But after all the complaint that I put in against this technician, they sent him out again when I put in another claim. I was livid. I believe in giving people a second chance, but I pretty much wanna cancel Total Home. They don’t communicate well. They take long to get back. It's not good customer service.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 18, 2021
I called to Total Home to submit a claim because my sink was backing up. It ended up being my garbage disposal and I waited almost a month for anything to be done about it. My experience wasn't terrible, but it wasn't the best experience ever. Whenever my contract is up, I would not continue to do business with them. I kept calling back and asking where I was at with a claim and they gave me one service provider that never returned my phone call. Every time I called, they kept saying to give him a chance and that he was just backed up. But I have small children and I needed to be able to use my kitchen how it was meant to be used.
I also left several messages to the tech but he never responded. And he kept telling Total Home that he was going to get in touch with me every time I talked to them, which didn't happen. It went on for almost a month then finally, when they got the person who came and fixed my sink, he came out right away and he fixed it right on the spot. Still, I would have been better off just looking for somebody on my own.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 18, 2021
Total Home Protection's services aren't very good at all. I had some work done. My first time, I put a claim in because my heat went out. They told me that they didn't have anyone, if I could find someone who can come out and look at the service. That was during a holiday week, and it was on Christmas Eve. So, I understand all that. But then I started asking questions. They said, "Well, if you do get someone to come out, they have to come out between the hours of 9:00 and 7:00." I was like, "Okay. It's the holiday. It's cold. How am I supposed to do that?" He said, because I guess if they come out and diagnose the problem, they have to speak to someone in their authorization department before they can okay the claim. If you're first come, first serve, and you're trying to get an appointment just to have somebody come out, you can't say, "Oh, can you come—?" That is not gonna work out.
I ended up calling a few times. I finally got someone to come out. They came. I called the service. They listened to the guy take the diagnostics and what was the problem with the furnace. They said, "Okay. We're gonna transfer you to a supervisor to go over what he said, and we'll get back to you." I held on for almost an hour. No one came back to the call, and then the call dropped. Ever since then, it has been ongoing. They never sent anyone else.
When I called them back and I said, "Hey, I'd rather have anybody, have someone come out that's familiar with you guys' services and plans, so therefore, I don't have to go through all this." They said, "Well, it doesn't matter. If we send someone out or you get someone, they still have to go through the motions." I was like, "Okay." I spent almost $1,300 to find out that what the people repaired, they don't cover on that warranty. They did me a courtesy in giving me the extra $100 back because of something that she said. She said, "Well, I'm gonna do you a favor." I said, "Oh, I'm paying $103 a month 'cause I have three different plans, 'cause I have a multi-family home." And I said, "Okay, then." So, I have not received the check. They said that out of all that money I spent, I'm only gonna be reimbursed $200.
I would not recommend Total Home Protection. I understand home warranties and all this stuff, but the problem that I have gone through thus far, once I get my check, I will cancel their services because they're not helpful to me. Moving forward, trying to find someone else, I will have to have all the disclaimers sent to me, because this was my first time trying them out and it will be my last time because the services were not good. Even if they didn't cover what I needed them to cover, that's fine. But just the follow-up services and making sure that someone was coming out, it wasn't a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 18, 2021
I'm not liking Total Home right now. They seem to be inexperienced and unsure of how to handle customer service and authorizations. I have two open tickets in different addresses. Both occurred around the new year. The first issue was the switch on the washing machine went out. Total Home paid part of it but they would not cover the other part. They equated the switch for the washing machine controlling the settings to cosmetic, like it was just the knobs. They did not have a clear understanding of what the problem was. I had ended up paying a technician $181. I would not pay that for knobs but they wouldn't hear me out. I could never talk to someone from authorization to determine exactly what did they think it was.
A week later, lo and behold, it died again. The technician didn't put the plate in the switch in correctly. You turn it on mild and you're getting regular. It was completely off. Now the whole thing is locked so I'm trying to get them to come back and fix that and to re-examine the authorization because this is not an issue of negligence or damage. It's simple wear and tear and they should have covered it.
The second issue was I thought it was the hot water heater ‘cause that was what the tenant told me. It turned out it was a hose going to the hot water to the washer and dryer. The technician fixed the hose but he didn't connect something so the washer and dryer doesn't come on at all. I've been trying to get them to go over there and see what he did. Again, to save a lot of time, I put a service ticket in for him. I paid the $60 but the second technician never went. It was a continuation from the first thing I had already paid for. To turn around and have to pay $60 for him to not show up again, I'm paying double for something that I shouldn't have to then get no service. This has been since Friday and I've called them every day.
One tenant is without her washer and dryer for three weeks now because of the hose and the simple fact that Total Home can't send the first guy back over there. I can deal with the service fee after but I want the thing fixed. For the first one, I didn't put in another claim but it seems like when I don't do that, it goes into Never Never Land so I'll put in a claim to get it done. But I shouldn't have to pay $60 for them to complete the job that they were paid to do. The technicians seem to be knowledgeable but some of them are not professional at all. It’s horrible.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 17, 2021
Total Home Protection seemed like the best deal and I was satisfied enough with their plan that I bought six years’ worth. They gave me a year free if I buy five years' worth. The application process was simple and it was over the phone. It was just a verification of a couple of things around the house. So far, everything is going well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 17, 2021
I had a claim to Total Home Protection and they took care of it just like they said. Their servicemen are good people. I had one experience to check the AC unit. The tech came out, took care of his business, got paid and he was on his way. I'll recommend others to get Total Home Protection and tell them it's great. Having the warranty saves me the hassle of having to do a lot of repairs. I'd rather pay that than just keep on replacing the air units and stuff like that. When it breaks down, that's thousands and thousands of dollars. I’d rather pay the $75 every time somebody comes out, whether they can fix it or repair it. I'm satisfied overall.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 17, 2021
When I put in the claim for the heater, Total Home sent somebody quickly. A guy came to check it out but he came back after three or four days. I'm still dealing with him but I'm paying cash now. Total Home said they don’t cover it. They just covered the first time that the guy came. So far, I'm not satisfied with Total Home.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 16, 2021
We have had this coverage since 2018. Per the CSR they covered EVERYTHING-not like the typical home warranty companies. They got me for 4 years. $975. I got the home warranty because I wanted to feel safe if, after buying our 50 year old home, something needed replacing. Sure enough, the Air Conditioning stopped working. Well they didn't cover the particular problem that we had. That was in the very tiny print at the bottom called exclusion. So I tried to cancel, because having our HVAC system go down was our biggest worry. Worry over, we had to buy a new one.
When you call to cancel the CSR transfers you to number that rings, and rings, and rings. I tried several times. Finally I gave up because it was such a waste of time. Well at the beginning of this month, we put in another claim. After 2 weeks of not hearing something, we called. The CSR said, "Oh that claim has been closed. Not covered." Final Straw. While on the phone with him we told him that we wanted to cancel the "coverage" and we do not want to be transferred to the extension that never picks up and we'd like to be transferred to a supervisor. He put us on hold for 25 minutes.
Someone finally came on. She was not nice! She asked our email address and said we'd get an email in 2 days. We tried asking her questions and she said - "You will get an email in 2 days." We said, "Well what if we don't?" She said, "You will get an email in 2 days." Guess what? No email. Nothing. This company is such a scam. I'm on social media and I'm going to share my experience with all of my friends. And what's more, I'm on a Neighborhood APP that gives us access to over 3,000 people. You know I'm going to share my experience on there.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
The consumer is still an active customer and no longer has a dispute.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 16, 2021
I looked at something and Total Home Protection was rated highly. The online application was fairly easy. Also, I was satisfied with the plans that were offered to me. When I talked to someone there, I had mixed experiences. One claim was for my washing machine. It took several weeks before we could get somebody. They had a hard time. They said a part of it was COVID, but they were very limited on the people that they use within my area. I ended up finding someone on my own and going through that whole process. I guess they just forgot to reimburse me, so what was only supposed to take so many days to be reimbursed took me months. I had the service, when my washer still was not fixed, back in October. I just got that reimbursement check this past January.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 16, 2021
I don’t really care for Total Home Protection's service. I was with Sears in the past, and they were kinda expensive but they were good. Total Home Protection is not expensive but I kinda think Sears was better. I did a claim, and Total Home Protection didn't wanna cover the whole claim. They said I was a new customer. When I signed up, they said it doesn't matter. Anytime I call after 30 days, this product is covered. That's not how it was when I called them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 16, 2021
The gentleman that called was very pleasant and helpful in terms of giving the information. He may be the first one that called me and his call stuck with me, so I went with Total Home Protection. The first part of December, my washer went down, and I called and got the claim in. Terry and his partner came out and told me what the problem was, and they were going to order the part. They were very nice. I didn't have a problem with them at all, but it's been two months now and we're still waiting for my washer to get fixed. I went out and bought a washer because we have four adults, three babies, and running to the laundromat every week wouldn't work.
The week before last, I called almost every day and asked if they tracked the package. I found out it was coming from China. Because of Christmas and all the COVID, they said that it would take a while. One of them said he'd call when the part came in, and we still haven't gotten a part, so we haven't heard from them. This has been an extended time. I ordered something from China and it didn't take a couple weeks to get here. Something has got to happen. There needs to be better communication as well. If the package was tracked, then they should have some idea of how much longer it would be and someone should have called me. I shouldn't be the one that's calling and checking on a part.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 15, 2021
I called Total Home Protection to apply for a warranty and the process was easy. The rep was pretty helpful. I placed an online request for a claim. Then they sent someone out pretty quickly. Overall, Total Home Protection is good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 15, 2021
When the person called to sell me this Total Home Protection policy, I explained to him that my appliances are 20 years old. They were built in this house. He said that's not a problem. If they can't fix my appliance, it would be replaced. I have a JennAir Downdraft Range and it is giving me an F9 error. The repairman has come out several times. They can't find the motherboard for it. Now, Total Home Protection doesn't want to replace my stove. I am very upset about it. Don't use them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
In the policy it explains that if the part is no longer available we will offer parts and labor because our intent was to repair the unit. If that is not an option because the part is discontinued we offer a reasonable rate on both.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 15, 2021
Total Home Protection is the worst company ever. They just took my money. Six weeks after I signed up, I called them regarding several things. I had to pay $120 for someone to look at something. They went back and said everything was previous, but it wasn't previous. I fussed with Total Home Protection three times and they said, “We'll send someone else out.” Also, the original plumber never looked at all of my issues and left. That same organization sent someone else out and said, “He didn't look at this. He didn't look at this. He didn't look at this. We’re gonna take care of it.” They went back then I waited three to five weeks and they said kept saying they're waiting for a part. I still don't have my hot water heater fixed. I'm still taking cold showers.
I was told that my job was sent out. Five different plumbers called me and I didn't know who they were. I told Total Home Protection I would prefer the third person that they sent to come to my home and they said, “Well, if you prefer him, we're going to send you a check.” That was four weeks ago. The people I talked to, the resolution specialists, said they're the highest level I could get to. I felt so bad that I wanted to drive to New Jersey. I've also been trying to get the owner's name so I can send him a letter of how bad I feel I've been treated, but they gave me a fictitious name.
I am so dissatisfied I got another protection program. I'd rather pay someone else than have Total Home Protection come back in my house. When I signed up, I paid full price, so I didn’t have to pay monthly and then, I got to pay somebody else to come in again to look? Never would I recommend them. Don't give your money to them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 14, 2021
Total Home Protection was cheaper compared to other warranty providers. I got a three-year warranty for very little money. Their rep walked me through everything. He gave me his phone number, just in case if I ever needed anything else. He was very nice and patient. Recently, the bathroom was leaking. They sent somebody out right away and they covered it. So far, they’re a very good company.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 14, 2021
I kinda wish I had gone with a different warranty provider. Total Home Protection gives you such a runaround trying to get your money back out of some stuff that's been repaired. I'm still waiting for my refund. I put it at the end of December, and then they kept telling me I had to do this, and then I had to change something else and do something different. Now, I sent them the bill, and then they told me it wasn't good enough. I had to have paid marks on it. So, then I sent them a copy of my check and the bank statement thing. But now, I'm still waiting to see if they're gonna cover it.
Applying for the warranty coverage was pretty easy. I talked to a guy named Chris that was in charge of it, and I was asking a lot of questions, and some of them, he could answer properly, and some of them, he told me to call somebody else. One guy didn't know what the other one was doing. The company is slow and they don't inform the customer properly on what they've submitted.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 14, 2021
I'm not one of those people who jump to conclusions quickly. It took me three or four companies to go through and decided on Total Home Protection based on the overall cost, value for money, and my deductible payment was the lowest, terms were the highest. All these people from all over the country were calling me, and everybody was pushy. I get it, but the way you speak to people, from a personal perspective, is very important. My motto is, “If you don't like customer service, then don't service people.” I used to install stuff offshore and I'm a salesman now, so I come at this from different angles. I'm the wrong person to mess with whenever it comes to customer service 'cause I take it personal. Those things stand out a lot to me.
When I was a potential opportunity, the sales guy was awesome. He took care of me at the end, but at the same time, he was very pushy. It had that feeling of “Hurry up and get this guy, and get on to the next guy,” like it doesn’t matter. That pushes me away as a customer a lot, but luckily, it was the best value. Other than that, it was extremely easy to sign up and I’ve had to use them for electrical once. They came out and did what they needed to do. The repair guy was great. He was professional, explained things and had good communication. I’m happy so far.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Jan. 13, 2021
Total Home Protection was offering a good package price and the initial co-payment was affordable for the same coverage that some of the other companies were offering. There was an issue with my water heater recently and it was resolved. The tech came in and got it done the same day.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
ServicePlus Home Warranty Company Information
- Company Name:
- ServicePlus Home Warranty
- Address:
- 518 Old Post Road, Ste. 7 #315
- City:
- Edison
- State/Province:
- NJ
- Postal Code:
- 08817
- Country:
- United States
- Website:
- www.serviceplus.com