ServicePlus (Formerly Total Home Protection) Reviews

I have been waiting for over two weeks to get a repairman. When this company is called the solution is; you find the repairman and they will pay up to a certain amount and then they will reimburse you for repairs and the part. If you have this kind of money, why would you need their service. Take your money and give no service. When you want to cancel, they refuse till contract is up. Why would you pay for a service that you get no results. Rating should be 0.

Never got any satisfaction or anybody to even look at my wall oven to diagnose it and to eventually repair it or replace. Started to try to get someone/technician to diagnose it in the beginning of June 9, 2025 claim#** with Service Claim Dept. and today is August 21, 2025, still no response. Have called them every 2 Weeks and my latest claim#** as of today, and all along been asking just refund my money they’ve gotten for the Service Contract I gave them. No luck with that. Supposedly Headquarters is in Brooklyn, NY.

This company keeps calling my office at least three to five times each morning. We have tried to get them to remove our phone number from their system. After many attempts to it resolved I have come to know that they don't care. So I will be leaving a crappy review every day that I get some free time each morning. Their employees state that they will get it done. But it never happens. Plus I get charged each day from my answering service because they call before we open. Crappy service. ER

I’ve been extremely frustrated with ServicePlus Home Warranty. Their customer service is poor — delays in responding, unhelpful reps, and unresolved issues. When I tried to cancel my contract due to these problems, they made the process difficult and confusing. The cancellation terms are confusing and unfair, especially the vague $50 administrative fee “for each unused term” that can add up to a big penalty. Despite paying on time and following the rules, they wouldn’t cancel without making it complicated. Overall, I expected better transparency and respect from a company that’s supposed to provide peace of mind. I would not recommend this home warranty to anyone looking for reliable service and straightforward cancellation.

After making a claim, No one responds, after many failed attempts to contact business, still claim not assigned. I did not renew my contract but somehow I was automatically renewed and charged. When I spoke to company representative, they convinced me to stay at a discounted rate, which I was already charged. Making a claim is easy, getting them to respond is the problem.

BUYER BEWARE – ServicePlus Home Warranty. First claim in over two years with this company, and it was a nightmare. My A/C went out on a Monday. I was told a tech would come ASAP. Twenty-four hours later—nothing. It was 118° in Phoenix, and I have a handicapped child in the home. I called my own A/C company, with ServicePlus’s approval, as long as they called before doing any work. My tech found the unit had a locked rotor compressor and needed replacement. When he told ServicePlus, their rep sounded incoherent and then closed my claim without telling me.

STAY AWAY! DO NOT DO BUSINESS WITH SERVICE PLUS HOME WARRANTY! This is the email I sent to them on August 8, 2025. (ap@serviceplus.com) Regarding claim #******** (policy #********) for our dishwasher. A check in the amount of $345.00 was supposed to be mailed within six to eight weeks from Thursday, May 22, 2025. The maximum eight weeks would have been Thursday, July 17, 2025.

Terrible company, do not use them. On my pool pump claim, never got a tech, they asked me to find my own, and only paid 200, to this day have still not received the money. They make extremely hard with all the approvals you have to submit. On my water heater replacement, all they allowed was 100. Still no check. It's a 1 year contract for shit "No service". Beware. The worse company by far.

It took them 2-3 weeks to find a company for an electrician and they hadn't shown. Called a few times and also left messages. I called Service Plus and said, it is not their problem if the electrician did not show up. 1 month for an electrician and up to now, the issue has not been resolved

Run far away from this company. Had an air conditioner go out last year and they exclude everything that could go wrong with it. What a scam! I have now waited 4 days for them to dispatch a tech to come look at my water heater. Their customer service is crap! They told me if you can't wait just fix it yourself! Never again!

WARNING: DO NOT PURCHASE ANYTHING FROM SERVICE PLUS HOME WARRANTY!!! There’s a reason why there are so many reviews about crappy support if any support at all!! Because they ONLY want your money and will… DENY, DENY, DENY!! No AC in 110 - 115 heatwave and they STILL said, No, that’s a “maintenance issue”, “we don’t cover that”. Mark my words… or you’ll experience it yourself. EXTREMELY DISAPPOINTED! Will NEVER get another “warranty” from them. They’ll probably be out of service anyway, because they’re freaking crooks!! No honor among thieves. REBUKED! Karma will ALWAYS follow you. Doesn’t matter if you believe in karma or not because karma ALWAYS believes in you. 🖕

Run away - 6 weeks later and still no working dryer - sent 3 different repair companies - a lot of no call and no shows - Service Plus could care less - do not even think about this company - if they have to replace unit - only gives Pennies on the dollar.

Worse service ever there is. Always agents are rude and act like they are doing you a favor. There is always something with paying out or submitting in a claim. Even the tech don’t like dealing with this company. Don’t waste your time with these people. You may pay a high rate but you will be able to use the service. I have coverage and out of the 4 claims I submitted that’s a part of my Platinum subscription has not been cover the hot water heater, bathroom drain clog? AC issue and now dryer. They want me to diagnose the issue but pay them $75 bucks. Make it make sense.

I did a service call on my refrigerator back in January. Service Plus was unable to find a service technician so they authorized $200 for the repair which is really $140 because you have to deduct the service call fee...Anyway long story short, I wasn't able to find anyone to do the repairs and ended up having to purchase a brand new one which cost me well over $500. I finally got a check for $148 in April for a claim placed in January. Not only was it super late, but I was in the red for $352. Then I had an issue w/ my stove...pretty much the same result only I'm not as much in the red, but as of today's date, I haven't received the reimbursement check. Please don't believe the 6-8 wks turnaround timeframe for reimbursements and absolutely do not believe that they're gonna outright purchase a replacement for what they can't fix because it's been the furthest thing from the truth since I started making claims. I paid up in advance for 3 years and had I not been told that I wouldn't even get 1/2 of what I paid back if I canceled early do to payouts etc...I would've already canceled the service. So trust and believe that when it is over, I WILL NOT BE A REPEAT CUSTOMER!!!

I have service plus home warranty for last 2 years when I first needed them. I was told they couldn’t cover service on my furnace because parts are still under warranty, but they wouldn’t do the service. Then I put in a second claim for washer. Was told it was too old. Couldn’t get parts and they were going to send me 300 in 4-6 weeks. I call @12 weeks because still no check and they said it hadn’t gone out. They send out only in Fridays. Call back following Friday. Still it gone out! They give you the run around to get the $ when they have to pay out, but were quick to increase your rates after the first year. Should’ve cancelled after the first year! Next time I read reviews first because this company has horrible reviews!

Placed a service request on 5/27 for a failed refrigerator and as of today haven't been assigned a technician. Was told to get my own technician out of pocket for a reimbursement. Seems as if I don't need a warranty, if you are expected to pay upfront with no guarantee of reimbursement. I also found that they are not rated by the BBB, which is a big Red flag for me. I called to cancel my policy and a manager said that I could not cancel until February 2026.

The service with this company is terrible. I have been without hot water for a week now and no technician has been assigned to come fix the issue. The customer service is terrible when you call to ask about when a technician will be assigned. They do not care that me and my family have been taking cold showers for a week and all they say is they are working on a technician. I have used other home warranty with AHS and they were by far a better option! This has been greatly disappointing with Service Plus. As they seem to want me to find a technician pay for the service and wait for them to send me the money as a reimbursement! If I wanted to pay a tech up front, I wouldn't need their services at Service Plus. This has been my very first claim with this company and I am highly disappointed! If I could give 0 stars, I would!

I’ve had this Home warranty for about four years and it’s not been good at all. I’ve had numerous times where they’re supposed to assign someone to my claim to come out and fix whatever is broken and they don’t do it. I’ve been waiting almost 2 weeks for them to assign somebody for my water heater, which has been out for now two weeks. Still haven’t heard anything. I call them and they say somebody is working on it. They’re supposed to have it done within 48 hours, but that doesn’t seem to matter This is second time this has happened. I wouldn’t even give them a one star, but you can’t do zero star. So I finally just get it fixed without using them. 2nd time I’ve had to do that. I have told them I got it fixed. I’m waiting to see how long it will take.

Service plus is the worst service I have ever tried. They will not pay or fix anything and it takes 8 to 10 weeks to get any payment back. I would never ever get service plus again. Worse service ever.

I have been with Service Plus Warranty for over years base off of their services to be reliable (This is not true). When I started taken this service warranty I took out the plan of either fixing my appliances or replacing my appliances. I contacted Service Plus to indicate my Freezer to my refrigerator was not freezing my items and the ice from the ice maker in my freezer was melting, the refrigerator was warm once you open the door. A tech did come and said that the cooler element was about to go! That he would put in an emergency ticket as it was a refrigerator.

They cover almost nothing, refused my ac repairs after not getting a service company for more than two weeks in a heatwave, we hired locally, they came in one day, repaired, ServicePlus refused to reimburse us because we didn’t follow “procedure.” Ice maker stopped working in refrigerator, “we didn't cover ice maker.” Presently I have hot water heater problem, “we don’t repair leaks.” The question is “what do you cover?” Asked for refund on rest of policy, transferred to two different agents, on hold again, 45 minutes so far. Scam artists, read your contract before you pay, they cover Almost nothing, they separate components and the ones which will fail, are the ones they don’t cover.

After 3 years of a paid $1300 contract, ServicePlus failed to send me 3 reimbursements for not being able around here get a service provider to take the job. Then, on the other 3 occasions when people did come out, the problem was not covered from the AC unit, pipes in the basement, and the dishwasher. From the most simple to the very challenging, service plus ultimately fails to provide service.

I have filed my second claim with this company in the last 2 years only to be denied and given really bad customer service. On 2/4 my furnace went out and it was 15 degrees in Wisconsin. Upon placing the claim and thinking this was an emergency I was told they had 24-48 hours to send a tech. This is the second time I've had to find my own tech as they have none in my area. On 2/5 I had a company come out as it was too cold for my kids and elderly mother. I spoke with them and was assigned as the vendor. The diagnosis was that I would have to replace the furnace. I called service plus to inform them and was again told they had 48 hours to make a decision. I emailed the estimate, called again to urge them to move quickly and was again told how long they had to make a decision nevermind the fact that my family is freezing.

I have been a member with a 3 year contract for about 6 months now. To date I have made 2 service requests for a dishwasher and a clothes washer. With the dishwasher, they could not find a tech to service the unit. They asked me to get a tech myself and send them the bill. I did, 5 months ago for about $200. Despite multiple calls to them the message is "the amount is approved to pay" but is never paid. We continue to call them and now we are not able to get through to customer service. The second time around, they did send a tech to fix the clothes washer and it has remained fixed. The most recent call to customer service is that they are not going to fix the problem and we are advised to replace the defective machine and they will pay for it.

I paid premium to Service Plus Home Warranty. When my AC broke down and submitted a claim, they refused to pay saying leak is due to corrosion, which was untrue. Worst home warranty company designed to cheat and defraud customers.

Significant problems with ServicePlus Home Warranty, including: Denied claims, Delayed payments and reimbursements, Poor customer service, Difficulty in getting issues resolved. Waiting six months for a $300 reimbursement that was approved but never sent. This was their offer after denying my first claim.

1st of all, I had purchased the platinum plan, and It clearly stated that it covered the plumbing issues I'm having. Well, they sent a contractor that couldn't even walk down the 7 steps to look at the issue due to a stroke. How was this guy supposed to complete a job if he couldn't even look at it!? But he was harping about that $100 deductible. So I showed him my coverage to prove I indeed did have the coverage, and I toold a screenshot. So I reluctantly gave him the $100, and I never seen him again!

We have had our home warranty policy with Service Plus for over a year now & have had nothing but issues! Our pool chlorinator stopped working back on July 2nd, 2024 and it is now Nov 17, 2024 & we still have not received our reimbursement payment & I call every week & hear the same thing, "we have no way of contacting our AP dept and have limited information." I ask to speak to a Mgr who says the exact sane thing. "Your check should be cut & mailed this week!" I am an Accountant and process claims every day for our carwashes, & we overnight the payments because we want to keep our customers! If I wouldn't have been able to go ahead & purchase the new chlorinator, our pool would be green & irreparable! So, I just keep calling every week and keep writing to mgmt with no response! TERRIBLE CUSTOMER SVC & WORTHLESS HOME WARRANTY COMPANY. I WOULD RATE THEM A (-5)!!!

1 was the lowest I could enter, or I would have given less. My one and only claim, before I cancelled my policy, was met with disinterest and zero attention to detail. They even addressed their response to the wrong family. How could anyone have confidence in a company that shows so little interest that they can’t even send responses to the right customer. They never called me to inquire or ask questions about my claim or its circumstances. I could sum up my experience with ServicePlus in one word - - embarrassing. Read the fine print in your agreement, because they will search for any loophole to deny your claim.

Do not purchase a home warranty from this company. They do not value their customers at all. It takes weeks, if not months to get your issues resolved or get any kind of compensation. They do not have an ample amount of contractors to work on any claims. Ninety-five percent of my claims I have had to have my own contractor. They give you a minimal of 200 to 250 for upfront, reimbursement, if it's going to cost more than that, the contractor has to contact them while on job to get that approved, and it takes hours for the contractor to be able to do that. If you're willing to pay the contractor up front and they haven't approved it, it's a battle to get the funds reimbursed. On one of my claims, it took me six months to get my money back.

Wish there were negative stars! WORST CUSTOMER SERVICE EVER!! The Customer service staff is uncommunicative, misleading and Uninformative. The customer service staff is unhelpful, unclear and are more invested in getting you off the phone than actually addressing your needs. I cannot wait until my contract is up with these people so that I never have to deal with them again. TRULY AWFUL service! STAY AWAY!!! NO PEACE OF MIND HERE!

I spent over $3,000 getting this warranty. Had somebody come look at my heating and air 2 to 3 times to tell me three different things. The last guy came, told me that it needed to be replaced. They said because of corrosion they would not replace. I live on the coast so everything is corroded because of the salt Air. I will never use this company again and none of my family will renew their contracts. I've done everything I can to try to get my money back. I will never use a home warranty program again, it's better for you to just save until you can afford to get what you need because on the coast especially with the salt Air you're going to have corrosion within one year and they will not cover anything if it has any corrosion on it whatsoever.

This is the most terrible company!! The salesman made promises that the company does not honor. Very rude staff. Lack of response to claims. I’m very unhappy and they will not allow me to cancel the agreement. No one should use this company.

Do not use this company. Worse ever. If you use them you can't have an issue within 3 weeks after 30 days. Couldn't tell me how long it can, just that it was too soon for them to cover it. And it's 3 months new they don't cover. What's the use for them is crazy to me. Don't go for the small talk and them making promises they don't keep.

This company is a scam. We paid a promotional price of about $1,000 per year for 3 years. This was money we completely wasted. The first claim we filed they only covered because we could read the fine print to them and they legally needed to repair the appliance at their cost. On the second claim they said the appliance had depreciated to being only worth $150. It was only six years old and worth MUCH more. We should have just kept our money. After 2 and a half years we would have come out ahead. NEVER contract with Service Plus Home Warranty. THEY DO NOT HELP IF SOMETHING IS BROKEN.

Have them for 7 years and used them a few times. In my experience, it takes 7-10 bus day to get approved or denied (mostly denied) for services. They have denied my claim due to age (10 year old house) for normal wear and tear (HVAC & water heater). I can’t cancel them due to making monthly payments which makes my contract auto renewable. Save your money because you will end up paying out of pocket and end up paying a tech to do the job.

This Home warranty product is a total rip off. I have had 3 claims in 4 yrs. A microwave oven combo that had to be replaced a 2600 dollar unit I got 550 after arguing with management, wanted to pay $300.00. 2nd claim was a 1100 Samsung Washing machine (required to be replaced) paid $300 unit was 6 yrs old. Last claim 3 months ago 2yr and 3 months old dishwasher, only wanted to pay 200.00. Have not settled with them on this yet, dishwasher was a $1100 high end unit.

Serviceplus was actually great, there a lot of confusing reviews of how they are not true, bad service but none of that is true. When I got the service I made sure I had a rep. to call and they were amazing to helping me with my problem, just be on top of things and don't wait around for the company to call you, they don't know what's wrong in your home.

Our dryer which was here when we moved in stopped working. They first sent a scam to virtually see what the problem was. It was a scam. They sent me the name of the real service person and he said the dryer could not be fixed because it was a Kenmore Elite, which they don't exist anymore. The technician told ServicePlus the dryer should be replaced in the amount of $720. ServicePlus told us we would only get $200 because of depreciation! That is not what their policy states. Also, they charged me $125 for the service call and the technician charged me $75. It's on us now to get the money back from the technician!!! Lousy company, I would NEVER recommend. I can't upload receipt or picture because I wasn't given any!

Fact- pay premiums and if something breaks the tech is told to lie about condition of system or appliances so the ServicePlus company doesn’t have to repair. The tech the company sent out explained to us the company put words in his mouth. Lied by saying our Air handler was rusted. It wasn’t even worn. I wouldn’t recommend this company for ANY reason! Scam! Read about the company and CEO. Wow why are they allowed to be in business?

I don’t write reviews, but I need to warn people to not lose your money with them. We submitted a claim and they assigned us a technician. The technician came out and said the condenser fan motor needed to be replaced. We received an email from Service Plus saying “ As per the diagnosis received, it was also found the compressor has shorted to ground in need of replacement. As per Section 5 Letter A under your terms and conditions, Service Plus is not responsible for short to ground components.”

It has been a nightmare with this company. We signed up with them Feb 2024. Our top oven went out in June. We made a claim. A tech came out and found the problem. He said he would order the part. Next thing we know ServicePlus Home Warranty tells us the oven is not fixable and offers us 200 dollars. My husband refused this solution. We called back the company they sent out. They told us the part could be ordered but service plus rejected the purchase. Service plus calls us back after multiple calls from my husband and tells us they will fix the oven but after that the oven won't be covered. We refused. And will be dropping them.

I bought a policy with this company and paid for it for 3 years. This is my 2nd year with them and I had to file a claim for my air condition unit as it was not cooling properly. A technician was assigned who came and made a diagnosis and made report to the company. There is a leakage in the system and I was told it won't be covered; surprise, how can you fix a problem when you can't even Diagnose the problem! It is so hot, I agreed to pay for it and now they want a new proposal from the technician and yet won't guarantee it will be covered. They play phone tags passing your call from one department to another and finally leave you hanging for hours. What a shame! Have you no decency left?

We demand all of our money back. You are a scam. We were warned two years ago. But trusted your sales people. We had to have ac repaired. We could not reach you by phone. So now we have to pay the invoice. The claims person would not listen. Simply stated denial because we did not call you. This is the second time we have been denied. Each time the IMMEDIATE response is to quote some disclaimer. We are now out 1005.00 for repairs. We demand our money back.

Would give them zero stars if I could. They tried to diagnose the issue with my oven over the phone. Took ten days to get the parts. The service tech showed up and diagnosed the problem and said those parts wouldn't fix. Told me which part would fix it. I called Service plus and they would not send any more parts and we're doing a buyout of $300 for an oven that costs over $2000.00. I laughed and was in disbelief. I am ending up buying the part and fixing it myself. This was in February. They told me it would take 6-8 weeks to get my check. Here it is June 2nd and still no check. Called last month and they told me accounts payable is doing one run of checks for the last 4 months and that I will get my check. Personally I think they are playing money games to stay afloat. I would avoid this company like a plague.

ServicePlus Home Warranty has consistently provided excellent service, and one incident highlighted their dedication to customer satisfaction. When my garage door opener malfunctioned, leaving my home vulnerable, I knew I needed help. I contacted ServicePlus, and they responded promptly. A skilled technician arrived and repaired the opener swiftly, restoring security to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future problems. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind.

I been with this company since 2019. I use them once. They didn't fix the problem I called them about refrigerator. They don't cover ice maker, I called about my water tank that not covered. So I been paying them faithfully but nothing is covered. They are scam. I want all my money back I put in for them not to cover anything.

I've relied on ServicePlus Home Warranty for years, and they've never let me down. One incident that stands out was when my plumbing developed a severe leak, causing water damage to my home. I contacted ServicePlus, and they acted swiftly. A skilled plumber arrived and repaired the leak efficiently, preventing further damage. What impressed me most was the plumber's professionalism and willingness to educate me on preventing future leaks. ServicePlus not only fixed the issue but also empowered me with knowledge to maintain a leak-free home. I'm grateful for their expertise and dedication to customer satisfaction. I highly recommend ServicePlus for their reliability and commitment to homeowners' well-being.

"ServicePlus Home Warranty has been a valuable asset to me as a homeowner, and one incident stands out for their exceptional service. When my central heating system failed during a cold spell, I needed urgent assistance. I contacted ServicePlus, and they responded promptly. A knowledgeable technician arrived and repaired the system swiftly, restoring warmth to my home. What impressed me most was the technician's professionalism and willingness to provide maintenance advice. ServicePlus not only fixed the issue but also empowered me with knowledge to prevent future breakdowns. I'm grateful for their expertise and quick response. I highly recommend ServicePlus to all homeowners seeking reliable coverage and peace of mind."

As a homeowner, ServicePlus Home Warranty has been a lifesaver, and one incident exemplifies their outstanding service. When my electrical panel malfunctioned, I feared for my home's safety. I contacted ServicePlus, and they acted swiftly. A qualified electrician arrived and repaired the panel efficiently, ensuring my home's electrical integrity. What impressed me most was the technician's professionalism and willingness to educate me on electrical safety. ServicePlus not only resolved the issue but also empowered me with knowledge to maintain a safe home. I'm grateful for their expertise and dedication to customer satisfaction. I highly recommend ServicePlus for their reliability and commitment to homeowners' well-being.

I've been a satisfied customer of ServicePlus Home Warranty for several years, and they've consistently provided outstanding service. One memorable incident occurred when my air conditioning unit failed during a heatwave. I contacted ServicePlus, and they promptly dispatched a technician. He identified a faulty capacitor as the issue and replaced it swiftly, restoring cool air to my home. What impressed me most was the technician's professionalism and willingness to share maintenance tips to prevent future breakdowns. ServicePlus not only fixes problems but also educates homeowners to prevent future issues. In that moment, I felt relieved and empowered, knowing how to better care for my air conditioning unit. I highly recommend ServicePlus for their prompt, reliable service and valuable insights.

ServicePlus Home Warranty has consistently provided exceptional service, and one remarkable incident truly showcased their dedication to homeowners' satisfaction. It all began when my refrigerator suddenly stopped cooling, leaving me worried about my perishable groceries. I contacted ServicePlus, and their response was prompt. A skilled technician arrived and diagnosed the issue as a faulty compressor. Within hours, he replaced the compressor, restoring the refrigerator's cooling functionality.

This company, in my opinion "is a scam", they do not fix anything, there is always a reason that the repair "is not covered under the warranty"! I had paid for this warranty for 5 years and only had one successful claim to have a pipe tighten during this 5 years. All 5-6 other claims have been denied! I had a recent claim for plumbing and they tried to give me a reason why my claim was denied based on what the technician who accessed my issue said; however, the technician is "matterfactly" saying he did not say what they told me. The technician has no reason to lie, there is no benefit in it for him.

After purchasing a seven year warranty from ServicePlus in 2017 for $2,000, I have had two issues. I needed an adjustment on my hot water heater about a year ago and it was taken care of in a few days. On December 7, 2023 my refrigerator stopped working and a claim was placed with ServicePlus. On Dec 27, the part needed was replaced. On Dec 30 the refrigerator stopped working again. Now, today, January 16, 2024, they called to tell me the needed part is backordered and won't arrive for three more weeks. That will be sometime during the second week of February. I have one refrigerator in my home. Since December 6th, I have been through major surgery, Christmas, my husband's death on 12/29/23, New Year's, out of town guests for the funeral...And all with no refrigerator.

First time to use internet service under ServicePlus Home Warranty to file a claim. Was not able to locate. Also called. Automated voice service does not provide no confirmation of the claim request or how long before will customer hear back. Right now, I am not sure that a claim was put in place over the phone 800-545-0402. No acknowledgement of it.

I am very disappointed for their customer service. My heating unit stop the working middle of the cold day and I call them up and after many calls they scheduled team to check. After team report they are telling me my heat exchanger has a crack and they are not covering replacement of this part. I asked them then what you guys covering if you are not going to fix my heating unit, they try to offer $200 to sign and accept this money. This is a another fake company, if something happen like this believe me they will gonna help you save your money you can spend for repair and do not give your money to this guys to enjoy their life with your money. Stay away from them. Do not be next victim.

They never find contractors who will work with them. They don't repair covered items and want to pay a low ball amount to settle the claim. I've been waiting 6 months to receive a check for $250.00 for not fixing my air conditioning system. I've kept a detailed call log and am still waiting. They tried to tell me I was behind in my payments. My contract ended August of 2023 and I did not renew and told them that I was not going to. They automatically renewed me and says I'm behind now. They even pulled recorded conversations and found it wasn't me, or my address or my phone number that renewed their policy.

Being a homeowner, I've come to rely on ServicePlus Home Warranty as my go-to solution for unexpected home repairs. One incident that exemplifies their exceptional service took place during a blistering summer day when my central air conditioning system decided to quit. With temperatures soaring, I knew I needed a fast resolution.

This is not a company that you want to deal with... They were very deceptive in the sales pitch, no mention of ALL the exclusions, and maximums on items to be paid out. Also, no listing of that in my original contract. Despite asking for it, I never received a coverage page like you get in auto or homeowner's policies. If something breaks down that is critical, like when my freezer stopped functioning, they are not equipped for fast or weekend dealing with it.

Service Plus is a fraud! We filed two claims, only to have both denied after paying the service fee for the technician to tell us one thing and for Service Plus to deny the claim with another rationale that was inconsistent with the Technician's assessment. In one claim they tried to indicate the HVAC unit was improperly installed, even though we had an approved permit from the State of Maryland. In the 2nd claim, they state the stove top had rust, so they couldn't cover the repair/replacement. Again, not what the Technician told us in person. At no point were they willing to provide the written assessment provided to them by the Technicians, even though we paid a service fee for the Technician to come to our home. I have filed a consumer complaint with the NJ Attorney General and I recommend others do the same. We need to stop these fraudulent companies from operating and preying on the consumers.

Zero star, it's the worst company for Home Warranty. I had tried many but with Service Plus you will not get anything fixed. They will just find ways not to repair or replace your appliance and reps. Blame the consumer after charging the service fee and not sending anyone. My AC/HVAC outer unit broke and they simply told me that is not covered without sending anyone to physically look at just based on the earlier visit. And for Microwave after waiting for 5 weeks they told me that they cannot repair it and offered $100 which I still have to receive it. Waiting for almost 2 months now. Zero customer service and most unprofessional company. Do not fall into the trap.. Even it cost little move please go with another Home warranty company out there.

I have never used ServicePlus and with that I decided that I would sell and move to Senior housing. My contract came up. I received multiple phone calls, text messages, and emails. Even after I called them several times and stated I no longer require them as I am moving. Every time they say we have removed you and you will no longer be called, text or emailed. I get them. I have blocked the number. The harassment of them is very overwhelming. It not right. I am monitoring my credit cards because if they are harassing me with all of this I would not put it past them to charge my account. I am reporting them to the BBB as well. I am done. I will NEVER recommend them.

AC went out, 2 days went by and they sent nobody to come look at it. They told me to get somebody and they would reimburse me, so I did. I called about reimbursement and asked how much it was and I told them it was $225, they said, "Sorry. It's over $200 and you need preauthorization." Avoid these people.

Enrolling in this firm for home warranty is not really beneficial. Because after Technicians appraisal of the product, this company will never settle in full bringing in some Sections under the warranty stating that the product not working is zero value after depreciation and outdated and hence. cannot be repaired or replaced at all and will offer some amount as a compensation which will be 1/4 value of the product. The Salesperson who will convince you to sign up for their services will go out all the way in convincing you that the defective product will be repaired or replaced by the company and will fool you to sign up and then their job is over. Never even believe that this company ServicePlus will pay in full for the defective product of repair freely or freely replace after you sign up with this Company for home warranty.

Leaving a review here to save anyone considering a policy purchase with this company the frustration and heartbreak that I have experienced, and continue to experience in my interactions with them. If it was an option to give negative stars, I would absolutely be doing that. I have been paying into a policy for several years, and when it was time to make a claim on a broken appliance I had no idea how difficult this company would make it to receive the promised benefits that I had been paying into for so long.

I've never written a negative review for a company before. I had bought a 5-yr. contract w Total Protection because always pleased, but it changed HORRIBLY since its transition. I'm STILL waiting on resolution from TWO claims filed the last week of Dec. '22 (6 MONTHS)! Reviewers who have never filed a claim see what this company OFFERS and think it's good, but they don't pay on any claims! First, their phone system doesn't allow you many options you need - NEVER the option to speak w a rep. AND they never update the website they tell you to enter info on OR call to update you if you file a claim. They will once in a blue moon send an email, which is not what they say to check.

This company will constantly tell you things are not covered or they can not find anyone to make your repair. Recent bad customer service: Horrible Service!! Should be called ServiceMinus. My contract says they cover plumbing leaks. I put in a request for service and after numerous calls they email me 5 days later that they can not find a technician and they preauthorized $200 for the repair and I would have to find a plumber. If I find the amount is going to be over $200. I was to get the plumber on the phone while he was diagnosing the problem. Obviously it was over $200 as I plumbers in this area charge far more than that.

1 week after my went into effect my air conditioner stopped worked. I filed a claim, 2 weeks later I finally received an email stating, "We will not cover," saying I hadn't had my policy long enough. My contract states items must work on the effective date. I read it to them. Tried to cancel my very new policy. They REFUSED. I paid over $400 upfront. I'm seeking legal representation. Do NOT trust this company!!!!

I put in a service request back in Nov 2022 for two separate items. My washing machine and my refrigerator and I was told both items would cost more to repair. I was quoted a sum to help replace them back in Nov of 2022 and still have not received any payments. When I inquire about the payments they tell me it’s still in process to go out as of today April 2023.

So many complaints ...so so many complaints all with the same stories. Signed up for the gold plan ...had an issue with my heater in the winter, it's freezing out and no heat. They tell me for some reason they can't find a service person and it's taking a little longer than normal. I wait...two weeks go by...still waiting so they tell me to hire someone and they will reimburse me the money but after 300 dollars I have to get an ok. So the guy that I hired comes. He's great. Fixes the issue. I send the invoice and that's when the fun starts...many conversations with a incredibly rude woman named Isabella (doubt its her name) and she says, "Sorry we can't pay for that." The same old thing about fine print of the contract and sorry....basically.

I had a great experience with the Service Plus home insurance company. They were very responsive and had excellent customer service. The process was easy, and they were able to get me the coverage I needed at a great price. I would recommend them to anyone looking for home insurance.

Service Plus home insurance is a great company I highly recommend. They have excellent service, and their prices are very reasonable. I have been with them for over five years, and they always have been there when I needed them. They are always quick to respond to my claims and have always been fair. I recommend this company to anyone looking for a new home insurance company.

I would give negative star if there's that option. It has happened twice, that they scheduled a contractor for me, but when I call the contractor, they refused to come because this company still owe them from the previous jobs. So they asked me to get my own contractor, but when it comes to the reimbursement, for one job, I paid $650, they covered only $200. Another one I paid $360, they refused to cover anything! What could I do? It doesn't worth to sue them for few hundred bucks. The only thing I can do is never ever renew my policy with them, and make sure to tell people I know to avoid this company.

Service Plus offers outstanding service. The service is efficient, reliable, and trustworthy. I would highly recommend service plus to anyone in the market for a home insurance company. Thank you, Service Plus, for your excellent service!

I have been a customer of ServicePlus for over two years and have never had any problems with their service or claims process. I highly recommend the Service Plus to anyone looking for a reliable and affordable home insurance company.

I bought home warranty from Total Home Protection for 6 years (3 years ago) which is later acquired by ServicePlus Home Warranty. Filed a claim on 3/5/23 with ServicePlus for a leak in the attic. A technician came to check the issue on 3/6/23 who was extremely sick. He had great difficulty to go up the ladder to attic. While trying to diagnose the issue technician lost his balance and fell through the ceiling. Tech made a large hole in the ceiling of our bed room. Due to safety issues, we asked the tech to leave. Immediately I called ServicePlus and filed incident report with pictures to claims dept of ServicePlus. Tech did not take care of leak. The hole he made in ceiling is also not taken care by ServicePlus until today (3/11/23) saying tech sent report saying plumbing tube is made of cheap plastic.

I've been a customer of Service Plus home insurance company for over five years, and I have nothing but good things to say about them. They have always been quick to respond to any claim I've made, and their customer service is top-notch. I highly recommend them to anyone looking for a reliable, affordable home insurance company.

Service Plus is a home insurance company I have used for a few years. They have always provided excellent service, and their rates are very competitive. I have never had any problems with them, and I would highly recommend them to anyone looking for a great home insurance company.

When it comes to home insurance, Service Plus is a company that I would recommend. I've had to make a few claims over the years, and they have always been quick to respond and resolve the issue. Plus, their rates are very competitive. Overall, I'm delighted with Service Plus and recommend them to anyone looking for home insurance.

DO NOT USE THIS COMPANY!!! This company is a sham. They LIE and STEAL to you to get you to renew your policy. They lied to me on a number of points when they were trying to renew my policy:

I have been a customer of Service Plus home insurance company for over five years. They have always responded swiftly to any claim I have made, and the process has always been very smooth. I highly recommend Service Plus to anyone looking for a reliable and affordable home insurance company.

I have been a customer of Service Plus for several years and have always been impressed with their service. Their customer service representatives are always friendly and helpful and have always been quick to resolve any claims I have filed. I have never had any problems with their service or coverage, and I highly recommend them to anyone looking for a reliable home insurance company.

I have been a policyholder with Service Plus for over two years and have never had any problems with their service. They have always been quick to respond to my claims and questions, and their customer service representatives are always friendly and helpful. I would recommend Service Plus Home Insurance Company to anyone looking for a reliable and affordable home insurance company. Thank you, Service Plus, for always being there when I need you!

In order to find out firsthand which firm was the easiest to work with, I purchased various home warranty packages for two distinct houses. I made claims against each. The tech at Service Plus responded the fastest, it was the most affordable, and it was the easiest to interact with. They were well-liked by the subcontractors they dealt with. Service Plus will still be the firm I suggest to my clients.

This company if want to call it that, has been the most ridiculous business I have ever dealt with. My first claim wasn't assigned, they claimed it was because if the pandemic, so they gave me the option to find a technician myself, which was impossible to find someone who would work with them. They did offer what they called a good will payment that wasn't even half of what I paid and that check took over 7 months! After that fiasco they gave me 6 months free, which is why I remained a customer. Now for my most recent experience. I filed a claim for my furnace 1-15-23 and have yet to send a technician. It's been over a month. Then they tell me I can't cancel because it's a yearly contract. I was never told it was yearly and didn't agree to that. Buyer Beware!!

In Dec 2022, My Kitchen sink became clogged and my disposal burnt out. I submitted a claim for both items. They stated that the issues should have been submitted separately. I countered that they both were plumbing issues. As this was a few days before Christmas they then stated as they could not get a tech out in a timely manner that I could get one myself and they would preauthorize $200 to the repair and if it would be more then I could submit a claim form for any additional amount.

Working with Service Plus has been a relief given the issues we've had with our 30-plus-year-old home. From the initial sign-up to the opening of claims to the tracking of work, every step of the process is simple. They kept us informed of pending claims and when services would be provided, which put us at ease. We will continue to use Service Plus and will tell our family and friends about them.

BEWARE!! The companies that SPHW sends out to cover your claims are low class, cheap, bottom of the barrel companies. The type of companies that you would never invite into your home. Maybe they show up, maybe they know what they’re doing and hopefully don’t make things worse. They’ll try to repair and limit that amount to a certain $ figure, hopefully not a replacement or that is not covered. The “affordable” monthly payment is affordable because they will not help you.

On 1/2/23, I called ServicePlus, my home warranty contractor, to report my kitchen faucet was leaking badly. I was automatically connected to their artificial intelligence (AI) telephony Dept. I gave all the information and was told by AI a service person would call to set up an app’t. I didn’t hear back so I called again 1/4/23 and this time I held out to talk to a real person. I told them I had the Platinum Policy and plumbing was covered. After checking my contract though, the real person told me the kitchen faucet was not covered. I said the faucet was part of the plumbing and how could it not be covered. Once again they threw me under the bus to get it fixed on my own.

Service Plus Home Warranty Claim #** On 12/26/22. I woke up to water in my home. I called Service Plus Home Warranty 4x's to notify them but no one answered. I went on the site entered a claim right after the call. I was concerned and didn't want further damage or more pipes busting. I am disabled my husband 67 yrs old. We waited but no one called, texted or emailed us back. We had no choice but to call emergency plumbers and hours later we finally got emergency help. The plumber had to bust open wall to find where the water was coming from 2 pipes busted. He stated that if we don't take care this lots more damage can occur and pipes need to repaired. So we had no other choice but to get it done. He charged us $800.00+. This does not include the wall and damages.

In April 2022 my AC stopped working. SHW said they would not cover it and offered me a "Goodwill" payment of $300.00. It is now December 2022, that is 8 months later and still no check. I keep calling and am given lame excuses why payment has not been mailed. I was talked into a 3 year warranty. One year is coming up so I requested a refund of the 2 remaining years. They said they could not refund... another lame excuse. They take advantage of seniors and these people that cannot do simple home improvement tasks. They are a sham company that preys on vulnerable people. THIS COMPANY DESERVES A NEGATIVE RATING AND POSSIBLY INVESTIGATED BY GOVERMENT AUTHORITIES.

A lot of promises, but a lot of excuses. They do not use qualified technicians, and don't follow up. After a series of no-shows on my Air Conditioning last May, I was told I could contract my own technician and they would reimburse. Seven months later I'm still waiting on that reimbursement. Money wasted.

Run, don't walk away from this company!! Customer service is the worst I have ever dealt with!! Waited over 4 months to get a $250 check for a broken washer, it only took more than a dozen phone calls to get it. Now, I am 1 month in on a claim for a leaking bath tub drain, and nothing has been done. First contractor assigned called me and told me he hasn't done a job for them in over 3 years because they are a terrible company to both customers and contractors!! That was 3 weeks ago!! Job was reassigned and I haven't heard a peep from new contractor!! Called him, no voicemail. I have made at least a dozen calls!! I have left reviews with BBB also.

Each time I have filed a claim either they denied it or couldn’t get a technician. Then when I paid and filed reimbursement did not get the check. I specifically ask about exclusions when they sold the policy and now seems they have an excuse each time why it’s not covered. They are a scam! They misrepresented the coverage when I purchased the policy. Beware! First AC repair then hot water heater. Seems their exclusions prevent you from using for normal wear and tear. All the things that normally happen they exclude. But they when I bought policy said the opposite.

I have had this company for the past three years out of a five-year contract. When I call in for a repair, they tell me they have 48 hours to respond. That's fine if you have 48 hours. Last Nov. my water heater went out, I tried reaching them and was unable to. Both my wife and I are ill and needed the water heater repaired, so I called a repair company - heater needed to be replaced, it was 14 years old. When I finally reached someone at ServicePlus, on Monday, they refused to pay me anything because I hadn't gotten prior approval. This cost me $1,700.00.

First I tried to cancel my ServicePlus Home Warranty contract within the specified 30 days by phone. I was told that they could not accept the cancellation by phone as per the fine print in the contract that says that the cancellation request needs to be sent to them in writing by mail. So I sent them the request by a certified letter through the Postal Mail. When they finally agreed to cancel my contract they said that it would take between 15-30 days to get a refund. After not getting a refund within the 30 days, I called them several times and all they told me was that my refund was approved but to wait a while longer (no reason given why). When I finally lost patience after 37 days of getting the run around, I called my credit card company and they were able to have ServicePlus give me an immediate refund (unbelievable on a Sunday).

With a consistent policy and knowledgeable staff, the process was quick and simple. The cost was affordable. I'll inform my friends and family about Service Plus home insurance. Thank you very much guys.

Excellent experience. I highly recommend it. Contacting the company is simple. The representative was courteous and helpful. This warranty is a lifesaver. Thanks a lot to ServicePlus Home Warranty....

I was attempting to complete my contract application online, but it did not load. The customer service representative called and finished it with me. When we spoke, he offered me more (coverage and a discount). Thank you very much.

I recently purchased home insurance for a new house that I plan to renovate and move into. Service Plus charges are less than half of what I was quoted elsewhere. It almost seems too good to be true; all I can hope for is that when the time comes for me to use them (which I hope will never be), I get what I paid for. Customer service was very helpful in answering my questions, which were numerous due to my unfamiliarity with Service Plus. Let's hope everything continues to go as smoothly as it has.

I had to recall one claim, and they were extremely professional and prompt. The furnace stopped working, and when I called, they sent someone out the next day to open it up and go through it, replacing the thermostat, I believe. They did what they said they'd do and when they said they'd do it.

When you file the claim, they always delay assigning a technician which took more than a week and assigned me a technician without contract with them. Josh, the manager always say they will help but never got something helpful done. What they always do is asking you to wait for another 24 hours till weekend and they do not work during weekend. Customer service is basically nothing and they cannot do anything. Do not trust them which they always give you false answer then denial to pay anything.

I signed up with ServicePlus in January for $700 for 2 years. My AC unit broke down at the beginning of June 2022. My AC unit is covered with my plan if the cause is general wear and tear. So I filed a claim and they assigned a technician here in TX. The technician claimed there was a lizard in my unit that fried my system. He showed me pictures on his phone of the lizard and I asked him to text them to me, which he did. I then had my own AC tech come look at my unit because this seemed too far fetched. It turns out there was no lizard and the images he sent me were not of my unit.

Talk about the lesser of 2 evils. I've been with home several warranty companies. And this one turns out to be the worst of all in my and my husband's opinion. We purchased the platinum package, 5k for three properties, and you pay upfront. We've had ServicePlus HW since 2019 and have filed about 9 claims. All have been denied except for maybe 2 claims. Denied claims like the A/C coil and condensers, microwave, ice maker, etc. This is the reason you buy a home warranty. So that you don't have to unexpectedly come out of pocket for large costs. But, there is always a hidden clause that prohibits them from honoring the warranty. As soon as my time is up I am moving on to a new company.

I took a homeowners policy a year back and have not used it. Then I used it to raise a claim on 06/03. The technician came to inspect the microwave on 06/08 and I haven't heard back since. I called up total home protection multiple times and always got kept on long hold. Two time successfully I got through, the agents had the same answer that they have not received diagnosis and are following up. Then I contacted the technician directly and he confirmed that he had sent over the diagnosis on 06/10 itself. I have been trying to follow up and I get placed on hold indefinitely and I receive no call back. I am terribly disappointed with the service. Thank goodness this wasn't some A/C failure during peak of summer.

I placed a service call on 5/27/2022 and until 6/1/2022 I did not heard anything from them except an email indicating that we will not service this because it's pre existing. I called several time and after long time wait I was answered with bad attitude and I felt I was misguided and misleaded by the sales person and customer service department. I will never recommend this company to anyone in future and I will file complaint with BBB. This is the worst business behavior and I am very unhappy and dissatisfied with Service Plus Home Warranty Company.

The worst experience I've ever had dealing with any company. I have been waiting 10 + months on a check and each time I call I get told by the representative that they will put a note through to escalation to get a check out to me immediately. Month after month I wait and no check, but they surely can draft the money out of my account month after month. Here's the kicker... If you cancel your contract you don't get the money from your claim... even though you've been waiting on it for months.

I call them because my dishwasher was not getting my dishes clean. They sent a person out April 1, 2022. He said it take a week to get my parts, I called two weeks later, they told me I had to call one of their repair partners to set up my appointment, another company different form the company they sent out the first time. I talked to the first guy who came out over the phone, he told me they did not want to pay him for his jobs, he quit the company, they did not reach out to me to continue my warranty, they did not, Almost a month went by, The other company came out, he told me he put in the report and They will have someone to come to replace my parts in three days.

I bought 3 platinum plans for my three houses for 5 years. I’ve had submitted 4 claims with this company since 2020 till now, that haven’t been taken care of. They denied all my claims. They told me to go ahead buy my counter top range and they will send me $300 back in June 2021 for my counter top stove and all the rest was denied due to wear and tear and was old. I spoke with them again last week and they told me due to covid they didn’t have anyone to cut the checks! That’s crap!!! It’s been almost a year! So far they haven’t pay for any of my claims.

After advertising 'if we can't repair it we will replace it' which draws you in and then my refrigerator freezer fan went down and I filed a claim, they came and looked and I didn't hear back from them so I called and they told me they couldn't get the part, even though I found many places online myself! They then told me it had to come straight from the manufacturer! I told them that as of the year of the fridge the parts were probably sold to third party parts places! What makes the difference as long as my freezer gets fixed??? If a part goes bad on my car, NAPA or Autozone parts fix it just fine and probably cheaper! They still refused and I've been without a freezer! They told me they couldn't fix it so I said per your ad then you should replace it and they again refused! Scam company and I will be filing suit with the attorney general's office and I recommend you do the same.

I’ve had a 3 of claims, **, **, and ** that haven’t been taken care of. Supposedly checks for $200 for each have been submitted to me for close out but still haven’t seen a dime. You provide very weak customer service and are not good at communication.

Kansas had a winter storm arrive February 2nd and my furnace had difficulty keeping up. On February 4th I made a request for service. On February 9th I received an email stating that I was to find a company to look at the issue and ServicePlus would reimburse me. I couldn't find a company that would work with Service Plus. They stated that the company doesn't pay their bills. On February 17th I was contacted by a heating and air company that stated they would look at my furnace. He secured the part and had it working that day. The heating and air company contacted me that evening stating that Service Plus hadn't paid them and that I needed to pay for the service. I paid the company and then contacted Service Plus Customer Service the next day. I was told to send them a copy of the receipt for reimbursement. A photo was sent 2/18/22 to them and I was told I would be reimbursed but no date was given when this would happen.

They are worst service, no time sense, does not solve problems, I paid for 3 years, they could not solve even a single problem, 3 issues I have reported none of them they solved. Their website is worst, automated call service is the worst I have seen, they don't have good technicians at all. Please my request to whoever sees my message don't ever think about buying home warranty from Total Home Protection. I don't want to give even a single star to them.

My pipe in the wall cracked, the plumber said it was from normal wear and tear. After waiting 3 weeks for Service Plus to approve my claim, they denied the claim and said it was not from normal wear and tear. I had to pay out of pocket. Will be canceling my service.

My dishwasher malfunctioned, Total Home adjudged the claim that they will not pay for repairs, rather pay $200 and essentially wash their hands off. That $200 was approved in Oct 2021, and they it takes 6-8 weeks for the check to be mailed. When that period passed I started following up.. Till date have called 10 times, every time they check with billing and at, "We will post it soon," even if you escalate no one ever calls back! It’s been 4.5 months and simply nothing… This company is a complete fraud, do not make the mistake of signing up or trusting them one bit!! Sign up with someone else. They may be a bit costlier but you will benefit overall plus save a ton of time and heartburn.

I was talked by a very persuasive and dishonest representative to buy 3 Home warranties for 3 years. A lot of promises about great coverage and service. WHAT A SCAM!!!! THIS COMPANY SHOULDN'T EXIST. THEY TAKE YOUR MONEY AND DO NOT COVER ANY REPAIR. I filed various claims (refrigerator, stove, dishwasher, AC,) and no matter what the issue was the claims got denied. The waiting time is ridiculous. It takes them 2/3 days to just look at a claim, another 2/3 days for the diagnosis and 10/15 days to get an answer that it is always a denial of the claim. And by the way... the office closes on Friday and until Monday there is no way to have anything resolved!!! Nothing is covered. I paid extra for having the ice maker included in the coverage. Well, the ice maker broke and they didn't cover the repair!!!!

I purchased a policy from Total Home Protection that was purchased by Service Plus Home Warranty (SPHW) in 2021. I was not notified of this change. In 9/2021 I placed a plumbing order and it took a week to hear back that the job had been assigned. By then I had poured enough drain chemicals down the pipe that the clog was gone. I made another claim 2/4/22 after a winter storm and my heater quit working. Again it was a week before they responded. They sent an email stating I was to find my own company to complete the work order but it had to be cleared by them. I was then told I had to pay for it and within 30 days they would reimburse me. I called a few companies and was told they wouldn’t work with SPHW because of their slow payment to reimburse for services. Meanwhile my furnace still isn’t working and there is no option to speak with a person at SPHW.

Service Plus or Total Home was a "total waste of money. They did not want to cover anything under the contract. It took way too long for any contractor to call or respond, after you finally got one. There was always fine print that allowed them to deny the repair and "depreciate" an item down to paying almost nothing. There are so many BBB complaints.

I do not recommend anyone to use Total Home Protection. Regardless of your problem, they will not respond in a timely manner. This is second claim, I have filed with them for my heating unit. The first time, I never received a visit from a technician. I used my own and the company and the company want to refund. We reached a settlement agreement and I have yet to receive a reimbursement check after three months. I am still waiting for the assignment of a technician on claim, which they say will take 24-48 hours. I do not expect them to act on the claim. This company is a fraud.

I have had this company since they were Total Home warranty. I have had a claim since Nov 2021. I have black water leaking through the house. I cannot use one of my toilets because of it. They claim they're working on it. They never return calls. They are scammers. They won’t let you out of your contract and yet they won’t fix anything either! I have waited almost 4 months and still after daily phone calls can’t get returns. Run do not walk to another company!!!!

My dryer quit running about 3 months ago. I called and my dryer was older and they could not replace the part, so, they said they could only give me $250.00 to replace it. I thought they were supposed to replace things they could not repair.. I have had this protection for 2 years and never used it. l called after 4 weeks not receiving the check and was told it took 6 to 8 weeks. What??? Anyway 3 months and still no check to help replace my dryer. I will NOT purchase this plan again.

Horrible customer service and liars. Please don’t sign up with them, all their customer Svc. agents are trained to lie and deceive their customers, they don’t pay technicians to fix your reported claim and it’s been 4-5 months we have not received any checks for compensation by them. Tom ** very bad human being who signed me up is an avid liar, I suggest AHS not Service plus at all. Huge Liars. Huge!!

Terrific interaction from Service plus when booking the home visit throughout the day of service. Jerry did a fantastic task fixing my central vacuum as well as was really professional. Very advise Solution And also for your fixing needs.

'Service plus' was a great choice we've made. They came very quickly at my request. My heating system break down and freezing temperature. I got my heat up same day. I think we got a really good deal.

Please DO NOT use this company. I have had this policy for over 2 years with no claims. I put in a claim on my septic tank over 6 days ago and received no call or information on a provider coming out. I called back and asked what was going on and they stated were working on finding someone in my area. But the option of calling my own tech out was an option and just call authorization before allowing work to be done.

I have been with this company from last 4 years. It never handled my claim properly. You can not expect them to reimburse you. Everything is out of coverage. Do not fall trap into cheap plan.They are scammers.

I called in a no heat claim on 01/12/22. They had an issue with assigning an HVAC co. and told me that I could called some myself which I did. After his diagnosis and recommendation to fix they took their time during the coldest spell this yr. to tell me that it was not due to normal wear and tear but a buildup of dirt and debris that cause the failure. The Technician then called them as instructed by the case mgr. assigned and asked them where they got their info because he never gave them no such report. In fact he told them that he was actually surprised at the cleanliness of the blower wheel. They refused his report and demanded a second opinion.

I paid for a plan in full, August 2021, and that was for 6 years of coverage. My Dishwasher stop working and I call to report the problem on the 9th of Nov. 2021. Received a phone call from the technician with a video chat around 15th of Nov. 2021. Did everything he asked me to do and determined the dishwasher needed to be replaced. The company call me 23rd of Nov. 2021 and said that they were going to be sending me a $400.00 check in a couple weeks to buy a new one. As of 19th of Jan. 2022 still no check.

My story is long, it began with Total Home Protection. Last spring April or so, my refrigerator was making loud noises. So I made a claim. Did not get a technician or adequate response, it stopped but started up again 2 wks later. I was told it was the compressor. Then for another 2/3 wks made a claim w/ THP and didn't get anywhere. Then for 2 weeks I had bipolar fridge/freezer. Fridge up to 53 degrees and freezer -30 up to 50 degrees. All my food spoiled. I just went out and bought a new fridge, Beginning of June.

About 2 years ago I purchased (PREPAID) the best plan available for 5 years of coverage. During the first part of 8/2021 our clothes washer flooded the utility room. I put the washer on its side and could easily see from the bottom that the water pump bracket broke causing the hose to come off resulting in the water being pumped out on the floor. Since the washer was less than 10 years old, the first thing I did was go on the manufacturer's website to check availability and cost of the part needed, only to find out the part was obsolete and not available anywhere. I then filed the claim which included a detailed description of the problem including pictures clearly identifying what the problem was. Of course, they still had to send a "technician" out (which I fully understand), who verified the problem was as I stated and that there was no replacement part available and consequently a new washing machine was our only recourse.

Updated on 04/07/2022: I am still waiting on two claims to be paid. It has been over 7 months. This is not good service. I would not recommend this warranty to service to my friends. Each time I call service. I get the run around about how the check has been sent to billing August the 3rd and August the 19. This is nothing but a breach of contract.

I just want my refund for the hot water heater we had to buy back in June 22, 2021 from Home Depot! They told us if we purchased the hot water heater they would reimburse us $250.00 toward the purchased! We have not received our refund as of yet and it's December 17, 2021?? All we want is what they promised us because they could not find no one to service our area? They keep telling us the money will be sent out on a Friday.. The last time I communicated with them. Then check was suppose to be mailed out on November 12th. They keep telling us lies and saying it will be mailed out!! I am a very dissatisfied customer. We been paying our premium for almost two years. I don't understand what's going on??? Receipt is attached!

Joined 09/07/2020 for 2 years. Called 01/13/2021 for an electrical problem. I was given a number to call and was told that they do not work in my area. The next one never showed up. I believe that the third one showed up on the 20th. I had a claim in March for my air conditioner. They somehow messed that up and sent me 2 people not in the area. I was told that that was not covered. I called on 11/24/2021, my refigerator went dead right before Thanksgiving. I was told we can do a telephone check to see what it need. I paid $45. deductible and that was supposed to be applied when the technician comes out. I believe he said that it needs a new fan and stripping on the freezer and fridge doors.

The whole process of submitting a claim to waiting for the reimbursement has been the worst experience of my life. I have been waiting for over a year for my approved reimbursement. No one is concerned about resolving my issues.. When I had to call a contractor in the past they cringe when they find out I have this company as my home warranty. DO NOT GIVE THEM YOUR MONEY. Local handymen are better and will get the job done without huge out of pocket cost. The stress this has caused me is terrible, I feel bad for the employees and every new customer that gets scammed in signing up. Not worth any of the stress.

Our clothes dryer broke in March. The company sent out a repairmen. He stated he knew what part he needed but was not sure he could obtain it due to Covid. Once 2 months passed by it was determined the dryer could not be repaired. We had to buy a new washer and dryer. We were told the company would not buy a new dryer but would reimburse us $325 for laundry expense and repairs. We have been calling since May and have been given countless excuses like they ran out of checks. It is now almost Thanksgiving and we have received nothing. AVOID THIS COMPANY AT ALL EXPENSE!!!

I received the 50.00 owed me way back in march from total home. There is still money owed me from June of 2021. Would like to know when I well receive this. I paid 350.00 to fix my garbage disposal seeing you couldn't fine anyone to come in and repair it. It cost an extra 200 because it had to be flushed before it could be replaced. So am I going to see any of that money. I hate this home warranty and well give it nothing but bad reviews to who ever ask me who to go with for a home warranty.

Like most of the other one-star ratings, I had the same experiences. They assign contractors who tell me that they don't deal with this company anymore, for the reason that they don't pay their bills. After 4 phone calls with four different people, I asked to cancel my policy because they were not fulfilling their end of the bargain. They offered a $300 Goodwill payment for me to get my leaky toilet fixed myself. I accepted but didn't receive the money after two weeks. I called and they told me it would be 6 to 8 weeks. Come on oh, I have a toilet leaking through the floor into the basement. I can't wait 6 to 8 weeks. And what happens after eight weeks if I don't get the money? Then I ask to have my policy canceled. They tried to scam me out of some sort of prorated cancellation. I shouldn't have to be prorated if they are not fulfilling their end of the bargain. This is a scam operation.

I want to say I’m very dissatisfied with the service I have received, or should I say lack of service, there is no way I should still be waiting for a technician to come out a week after I put in a claim. Hopefully my heating system will be fixed soon. It’s freezing, and I definitely will be shopping for a different company.

My central A.C. went out at the beginning of a heatwave this year. They took a month of 120+ inside temps to finally say get your own person to fix and we’ll reimburse. This after I’ve had a heat stroke that caused a mini stroke. It’s now Oct, been promised the check in mail since June. And I am now living in assisted living because of their failure to provide timely service to begin with. But they keep telling me the check is scheduled to print with the next batch. But no one knows when that will be.

My experience with Service Plus Home Warranty has been less than pleasant. When speaking with the sales rep I was assured that they would be able to service my location (a rural location 3 mile outside of Paris, Texas) without issue. My woes began when my garage door opener quit opening the second week of September. I called them up and started a claim. A week or so later I received an email giving me 2 options: A: Find my own technician and they would reimburse me up to $100 or B: They could continue to search for a company to take care of my problem. I opted for B...

Updated on 10/07/2021: It’s been over 22 days since our FIRST claim (9/15) and more than 10 days since our LAST claim (9/27) and SPHW hasn’t even found a technician for EITHER OF OUR CLAIMS! Thank goodness we can still use our tub, albeit without using the jets. But our garbage disposal is leaking out the bottom of the unit and needed to be replaced. We haven’t been able to use our sink or dishwasher for over 10 DAYS which is ridiculous! Tired of waiting for SPHW to find us a technician, we called a couple of supply houses, found the same disposer, ordered it and it arrived today! I’m pretty sure a friend is coming over to install it for us next week.

Washing machine was diagnosed by your representative as needing a new control unit. He advised me it’s a 369 dollars part. Your company declined to repair or replace the washer. They offered me a 250 to basically go away while lying that the part was not available. Not true. Parts are available from Whirlpool and other dealers online as your own representative stated. I will not be satisfied nor will I go away or even think or recommending your company. I wish I never switched companies. I was with American Home Shield for years and have never had any issues with them. They even replaced a dishwasher while they said no parts were available.

Save your money. Over promised on website about how easy it is to get service. Been waiting 3 weeks for service on a microwave. No local techs and basically they wanted me to find my own tech with my own money and then get reimbursed. Sure I requested a cancellation and refund, then they buy one at Best Buy and the installer was a no show and no one has a clue what happened to the microwave.

I have read all the negative remarks for this company and I totally agree with everyone. Evidently this company does not care what their customers think about them, they continue to cheat, lie, take their money and run without providing any service whatsoever. They have changed their name so what does that accomplish? I will continue to write these negative remarks until I am reimbursed all the money I have spent with them and I will never give up. This is NOT the first time I have dealt with subhuman species like these, but they have never dealt with anyone like me.

They have been horrible from the beginning. I have waiting on a check for 300.00 for a stove that could not be fixed. The stove cost 1400.00 to replace it so I have been without a stove since the end of July.

I literally wasted $1000 with this THP. They kept changing their policies and wouldn't cover any of the claims. They couldn't get contractors in time defeating the whole purpose of going with them. I wouldn't chose them again.

Bought a policy online in May. "Total Home Protection". Filed an online claim on the 20th or 21st of Aug. Called after hearing nothing the first day. Was told it takes 24-58 hrs to get email assigning claim. Asked if I could get reimbursed because sewer was stopped up and I needed it fixed asap. Was told to call customer service Monday. I was emailed a reimbursement form that I can't print and told I couldn't be reimbursed for unauthorized repairs. NEVER RECEIVED ASSIGNING EMAIL! I only knew about name change when I filed the claim. "Service Plus"

Our dryer went out and the automated line kept asking for my zip code continually. Couldn’t get past it. Then I tried the website and it wouldn’t take my email either. I paid good money for something that isn’t working.

When I signed up, I was promised the sun, moon and stars. “If we can’t fix the problem, we will replace your appliance up to $3,000!” When I called, they said they had no one to repair my device. I had to call a repair person and they had to spend 2 hours giving details to Total Home Protection. I had to hear how angry the repair person was. Each time I’ve called, I’m transferred from one person to another. Calls frequently drop. No repair or diagnostic person calls me. I have to call multiple times to report no calls from technicians. I ended up getting promised a $250 check for an expensive appliance; red print no one told me about.

Total Home Protection...is a scam. They signed me up with all the promises of service. My very first need for service has been totally ignored. Now I find out they are no longer in business.. What do I do?

I called on July 01 for service on my heater as it was starting to clack and make a loud noise. A week went by, no response. P/C to THP. "Sorry all the service guys are busy with the heatwave in Washington." I am in Alaska, Promise of a phone call back. Never happened. 2 weeks later, I call again. "Oh sorry, M manager says he will get on it today. Someone will call you later today." No phone call ever came. 3 weeks later, I call again. Same response. "A manager will contact you, maybe by email." Again. never happened. I called at the end of July and finally got a call back with a name and number of a heating specialist. This is the worst ever, and I suggest you look up reviews before deciding to sign up with these yahoos. It took a month for them to respond to me. All I can say is thank God it's not winter.

Total Home Protection at 1-800-545-0402 totalhomeprotection.com claims to be Consumer Affairs Accredited; however, I do not see them on the drop down menu above. Regardless, I am trying to get reimbursed on a claim that was submitted on 13 Mar 2021 and all I get is a bunch of excuses. Please look into this matter!!

Put claim in 7/9/21. Has been waiting ever since. Was told he would be out on 7/26 9am-12n. Didn’t come nor did he call, I have call several times and left several messages and haven’t heard back as of today date. Also as call the office about it was told at 7:20 from Tracy would check and call back, no call back, call at 10:18am. John said he would check and call back. No call, call 3:07pm. Put on hold for 33 minutes. I hung up and call back. Click on payment and been on hold for 43 minutes. I am getting ready to hang up again. I can’t reach anyone. I would like to speak with someone, I would just cancel the account but then I would have to wait another 30 days for a new company. Thanks. Faye **

I live in Arizona and it’s hot. My AC went out. I called several times and finally was assigned a technician and was told to contact him. I called him every day for a solid week and each time he would say, “Sorry I’m busy, I call you back please.” Ok each day I waited and no call back. When I would contact the office they would tell me I would receive an email in 24 to 48 hours. I got no answers from anyone and this went on for 2 weeks. Needless to say it left me very unhappy with Total Home Protection. I plan on canceling my plan and getting a refund.

We spoke to over 7 Customer Service reps and each one told us they were going to transfer us to a claims manager. After 7 Customer Service people, and 2 hours on hold, I continued to get disconnected. We still have not talked to a claims manager. I hope this message will help to get us some help.

Jesse ** was my point of contact with Total Home Protection. He was very friendly, professional and knowledgeable about my home protection policy. All my questions and concerns were answered. He is a great asset to your company! I am looking forward to having my home repairs covered again after a horrible experience with "Choice Home Warranty".

Just signed up, so all I can speak to is the agent's performance. George gave me all the options available attempting to reduce the monthly costs and answered all my questions about the coverage and program. So far so good.

The salesperson who signed me up did a fantastic job. Then I had to use the service and everything went down the tubes. They don't have technicians that want to go out for 45 - 75 bucks. So you will be forced to go search for your own tech, try telling the pool company you are working with Total Home Protection and they will hang up on you because pretty much all customers and also businesses are waiting on checks from this awful company. TOTAL TAKE YOUR MONEY AND RUN. Have burned all their bridges so no contractors want to work with them.

This company is a total RIP OFF SCAM, they take your money, won't fix anything and then won't refund your money like they claim they will. I bought this thru Tom **, who was so nice when he was taking my money, but was only able to get him one time on his so called personal number and then he sent me directly to a so called manager. My refrigerator quit working, they sent some 1 star rated company out to look at it three weeks later, who told me that they were only supposed to look at it and not repair it. I spent 850 dollars to get it repaired and when I called up to cancel my membership and get my money back, they claimed they would send me a check for the repairs which they never did. I am reporting them to the BBB of New Jersey and the Attorney General of New Jersey. Don't waste your money with this RIP OFF Company.

Our oven went out in February 2021. It took 3 business days for someone to call us to make an appointment to come look at it. It took several more days to determine they were not going to fix it. We were informed they were going to give us money to replace it. $250.00 for a $1500.00 oven. I have spent many hours on hold and many phone calls trying resolve this issue. They say they can prorate everything and our contract does not say that. No one will call back and it’s been 5 months and still no money. This was a complete waste of money. Don’t do business with Total Home Protection!!

I was on hold for 1.5 hours. Extremely slow response time. I have purchased 4 new homes and WILL NOT be buying any new services from you. The only reason I gave you 1 star was because I had to select at least 1. In actuality I give you 0 stars. TERRIBLE service.

Stinks!! Unreliable. Will share with Business associates, friends and family members. You guys are Very BAD. Will not recommend your company to anyone. I have been with your company for 1.5 years on 2 properties, Maryland and Florida. am in the real estate business and property management field, so trust me, I will spread the word. Yours Truly....

Made a complaint to them online here at Consumer Affairs. Just like every complaint to THP you get a very generic unrelated response. This company truly does not care about customer service. Please keep your money and shop elsewhere.

Never received a policy number or coverage information. I’m feeling like I got scammed out of $1500. Call me today before I call my credit card company and deny the charge. This can’t be a scam can it? Call me today please.

Absolutely NO customer service or return phone call after being on hold for over one hour. Called representative direct only to be put back in the "holding" queue for another thirty minutes with still no reply. Misrepresented coverage on major item to be repaired after service tech sent in rightful paperwork.

Called on May 24, 2021....and to this day, there has not been any call from a repair company thus far to come look at our unit. I have called and called...been placed on hold for hours...left a call back number and when I received a call back, it was again on hold with endless waiting for nothing.

My electric stove top flipped circuit breaker in fuse box. Total Home sent action appliance and they said stove switch was cause. Total home would not pay for repair because it was not normal wear. Called GE service tech and he found out the cooking unit on unit was bad and had nothing to do with switch. All the cooking services was working except the front surface and the unit need replacing. Total home protection did all they could to not fix unit . They have poor customer service and will not return calls. I have spoken to several people and they do not call back. Very poor communication. Total home said if I would get another diagnosis they would consider it, they will do anything not to pay a claim and I will never use. This claim was put in on 4/26/2021 and still with conflict resolution department and no end in sight.

I purchased a 3 year home warranty plan thru Total Home Protection with the hopes of never having to use it but there just in case. My fridge started to ice up and I called and had a tech diagnose it and he said it was something he was used to seeing and just needed to order 2 parts thru THP to repair. 2 weeks later THP called and said that based on the diagnosis they deemed it better to replace the appliance and said they would send a check in place of the appliance. They said the replacement cost of my fridge (a full size fridge) was $350. That won't even cover 1/2 the replacement cost of the Fridge & the policy states it would at least be similar features, size & efficiency.

I've called this company 5 time regarding a claim that I have and no one picks up for the phone. I've been on hold for 25 minutes. This company is a joke. What a waste of money. I have 2 claims with them and one they closed after I sent in all the paperwork with no communication back from them. The other they referred me to a vendor who is over an hour away.

I called THPW yesterday and something is weird...Asking for policy# and zip code. Didn’t ask for phone number.. Customer Service didn’t call back or answer for phone and asking how may I help you. I have problem with PVC pipe in bathroom sink... is it scam?

On Monday May24, 2021, I contacted company to file a claim for my air conditioner. I was told I would be receiving an email in order to set up an appointment with a technician. On Thursday, May 27th after holding on the phone for over three and half hours, finally got someone who stated that they were having trouble getting a technician in my area. I am without any aircondition and the temperature has been in the 90's. Please help, me.

We filed a claim for a stove in the beginning of April. This was during Covid, so we were patient, but had not heard back in two weeks. Finally a tech came out. He explained that we needed a part and that he would order that part and return to install when it came in. After a month, we called Apex Appliance Service to check on part. They told us that Total Home Protection refused to place the order. We called THP and discovered that they had refused to fix our stove as it was probably going to need more work.

On Thursday May 20, I called Total Home Protection to place a service request. I was informed that I was next to served, after waiting over 25 minutes to place a service call. I finally was able to speak with a representative, who verify my address, name and item issue. Upon identifying the name of appliance issue, the phone call abruptly ended. Based on this experience, I will be canceling this service agreement for a refund of $427.00.

Total Home Protection is exactly what I was looking for. Agent was extremely knowledgeable and friendly. He explained everything to me and answered all of my questions. A pleasure to talk to. I will definingly recommend Total Home Protection to all of my friends.

Derek ** has helped me secure a warranty on 2 properties now. A rental and my Residence. He has been great to work with, works hard to make the policy and price fit. He is the reason that I chose THP when I cancelled my policy with First American Home Warranty. Derek also helped me with my first claim on my rental. He was very responsive when I had trouble making an appointment with the first technician they assigned. Got it changed to a new technician and really worked to make things right. I will recommend him and THP to others.

I have contacted Total Home a minimum of 10 times since December. Each time they assured me my issue would be taken care of. It Is 6 months later, issue still not solved. Tom ** has transferred me, and the only one who answers his phone. Very disappointed with the company!

THP warranty is a rip off. They said my range was not reparable and was paying me $250.00 dollars for it. They advised 6 to 8 weeks to get the check. After 8 weeks and numerous calls they advised the check was in the mail and gave me the mailed check number. After 3 weeks of waiting and never receiving it, I called back and was advised they were behind in the mailing. I immediately dropped them and was told since I cancelled I was not entitled to get paid for my range. A bunch of liars and thieves in my opinion. I would give them a MINUS in stars if that was an option.

My original contact was very pushy after his presentation. Wanted to show my wife the plan and said I would like it in an email and would have an answer by noon. I was able to call back and spoke with Eddie. He was very polite and answered all of my question. I had Choice previously and they weren’t any help with claims and customer service very scripted with no results!!

Total Home was recommended to me by a friend and signing up was great. I understood everything the reps were talking about. They explained the policy to me very well. I'm satisfied.

I unfortunately lost hot water on a Sunday and called about it getting fixed. They said they couldn't send someone out for a day or two. On Monday the contractor called about coming out. He did come later that day and recommended replacing the water heater. I decided to upgrade my water heater at this time to a more energy efficient system. I only asked for coverage of $750 on a $1350 system because that's the cost of replacing my old system with a new one of the same size and quality. They refused to pay because my service was within the first 30 days of activation, however I paid for service on 1/31/2021 and with their 30 day hold that puts coverage at 03/03/2021. They said that they scrutinize any major claims for an additional 30 days after the first 30 days and that's why it was denied. So they take your money and don't cover items with major issues for the first 2 months.

It took over a week for them to process the claim after a repairman deemed the unit unfixable. Then they offered a replacement of $250 for a washing machine that cost $800. They claimed that under their policy they have the right to replace the product at their wholesale price. Not really sure where anyone can purchase a front loader washing machine anywhere close to that price. Can't even find a cheap one for less than $700 nowadays.

I like that Total Home Protection doesn't charge nearly as much as American Home Shield, and that they put good people on the job that's needed and the results have been very fair and very well-handled by the people that'd come out.

The reps from Total Home were very nice. I told them what was going on and that I was very unhappy with my current warranty company. Total Home said not to worry about it and that if their contractor didn't come through, they would step up and fix the stuff for me. I'm giving my current warranty company a chance to fix my HVAC system. But afterward, I'm gonna stay with Total Home Protection.

All is well. All the information was explain very well and the price was great and we have home protection we need for our home and we thank you for your time. Please send me the information book or flier please. At the address above.

My signup experience was good. I got everything I needed.